Piper Sandler 2023 East Coast Financial Services Conference Jeff Tengel - Chief Executive Officer Mark Ruggiero - Chief Financial Officer & EVP Consumer Lending Independent Bank Corp. (INDB) (parent of Rockland Trust Company) November 16, 2023
Who We Are Independent Bank Corp. (Nasdaq: INDB) • Main Banking Subsidiary: Rockland Trust • Massachusetts based; New England focused $19.4 B Total assets $14.2 B Loans $15.1 B Deposits $6.1 B Wealth management $2.2 B Market Cap* Key Metrics as of September 30, 2023 2*as of August 31, 2023
3 Company Overview Safe & Sound Customer Centric • Strong, liquid balance sheet • Significant capital buffer • Diversified, low-cost deposit base • Experienced commercial lender with conservative credit culture • Proven operator and acquiror • Full suite of retail and commercial banking product offerings • Relationship-oriented commercial lending with strong local market knowledge • Exceptional brand awareness and reputations Attractive Market • Top performing MA-based bank with scale and density • Supported by strong economic growth and vitality in key markets served • Depth of market offers opportunities for continued growth Strong, Resilient Franchise; Well Positioned for Growth High Performing • Consistent, strong profitability • Focused on maintaining good margins • Recurring fee income contribution from scalable wealth franchise • Efficient cost structure focused on operating leverage • History of organic capital generation
Source: SNL Financial; Deposit/Market Share data as of June 30, 2023 Expanding Company Footprint Market Share Rank 2023 % of INDB Deposits Plymouth County 1 25.4% 31% Norfolk County 4 6.6% 15% Barnstable County (Cape Cod) 3 11.8% 9% Bristol County 5 8.8% 9% Middlesex County 15 1.6% 9% Suffolk County 7 1.6% 14% Dukes County (MV) 2 15.1% 1% Worcester County 16 2.1% 3% Nantucket County 1 35.0% 3% Essex County 11 2.7% 6% 4
Acquisition Strategy: Driving Long Term Growth & Shareholder Value Proven Record of Value Add Transactions 5
$121.7 $187.6 $268.9 $184.7 $3.66 $5.38 $5.80 $4.16 Operating Earnings Operating EPS 2020 2021 2022 YTD23 $0.0 $50.0 $100.0 $150.0 $200.0 $250.0 $1 $2 $3 $4 $5 $6 $121.2 $121.0 $263.8 $184.7 $3.64 $3.47 $5.69 $4.16 Net Income Diluted EPS 2020 2021 2022 YTD23 $0.0 $50.0 $100.0 $150.0 $200.0 $250.0 $1 $2 $3 $4 $5 $6 Financial Performance - Strong Fundamentals Drive Long-Term Trends **See appendix B for reconciliation Longer Term Trends • Robust loan/deposit originations • Strong core deposit base • Low funding costs • Asset management growth • Powerful mortgage platform • Low credit loss rates • Strong operating efficiency • Accretive acquisitions • Tangible book value focus Current Environmental Factors • Interest rate outlook • Credit conditions • Deposit Flows • Liquidity sources Net Income ($Mil) Operating Earnings ($Mil)** 6
$ 60.8M Net Income $ 1.38 Diluted EPS 1.25% ROAA 8.35% ROAE 12.81% ROATCE 7 Financial Performance - Most Recent Quarter (Q3 2023) • Disciplined loan growth • Seasonal deposit declines; stable product mix • Core NIM* at 3.47%, down 5 basis points • Solid fee income growth • Nonperforming asset decrease; stable asset quality • Prudent expense management; 53% efficiency ratio • Continued growth in TBVPS - up 7.7% in the past year • Robust capital levels; $100 million share repurchase authorization * See Appendix C for reconciliation of non-GAAP core NIM Key Metrics Highlights
8 Loan Balances ($ in millions) Period Ended $ Increase % Increase Loan Category 9/30/2023 6/30/2023 (Decrease) (Decrease) Commercial and industrial $ 1,653 $ 1,723 $ (70) (4.1) % Commercial real estate 7,896 7,813 83 1.1 % Commercial construction 965 1,023 (58) (5.7) % Small business 245 237 8 3.4 % Total commercial 10,759 10,797 (37) (0.3) % Residential real estate 2,338 2,221 117 5.3 % Home equity - first position 530 546 (16) (2.9) % Home equity - subordinate positions 566 550 16 2.9 % Total consumer real estate 3,434 3,317 117 3.5 % Other consumer 31 27 4 14.8 % Total loans $ 14,224 $ 14,141 $ 83 0.6 %
9 Loan Portfolios 95% CRE & Construction Portfolio $8.9 billion Residential - Related - 34.7% Strip Malls / Retail - 18.8%Mixed Use, Primarily Office - 3.0% Office Buildings - 14.2% Industrial Warehouse - 12.0% Hotels/Motels - 8.1% Healthcare - 2.7% All Other - 6.5% C&I Portfolio $1.7 billion Retail Trade - 22.4% Real Estate/ Rental and Leasing - 15.1% Construction - 8.6% Wholesale Trade - 9.2% Administrative Support/Waste Mgmt/ Remediation Services - 7.1% Manufacturing - 5.5% Finance and Insurance - 6.0% Professional, Scientific, and Technical Services - 5.1% All Other (11 Sectors) - 21.0% Consumer Portfolio $3.5 billion Residential real estate - 67.5% Home equity - first position - 15.3% Home equity - subordinate positions - 16.3% Other consumer - 0.9% $8.9 $8.9 $8.8 $8.9 317% 316% 319% 320% CRE NOO CRE/Capital * Q4 2022 Q1 2023 Q2 2023 Q3 2023 $0.0 $2.5 $5.0 $7.5 $10.0 310% 320% 330% 340% 350% * Rockland Trust Bank only; Non-owner occupied commercial real estate divided by total capital. ($Bil)
10 Focal Point: Non-Owner Occupied CRE Office (inclusive of construction) 95% CRE Office - Total Portfolio ($ in millions) September 30, 2023 June 30, 2023 CRE - Mixed use, primarily office* $ 269 $ 269 CRE - Office: owner occupied 200 201 CRE - Office: non-owner occupied 1,060 1,068 *CRE - Mixed use, primarily office category includes loans with revenues from office space greater than 50%. Focus Point: Non-owner Occupied CRE Office Asset Quality As of 9/30/2023 Criticized Classified Total Avg. Loan Size $ % $ % ($ in millions) Class A $ 491 $ 11.2 $ 74.8 7.1 % $ 39.2 3.7 % Class B/C 454 2.7 10.0 0.9 % 11.5 1.1 % Medical Office 115 4.1 — — % — — % $ 1,060 $ 4.4 $ 84.8 8.0 % $ 50.7 4.8 % **Includes $9 million paid in full subsequent to quarter end Key Portfolio Characteristics • 33% is set to mature or reprice in the next 2 years ◦ Current Wtd Avg Rate = 4.73% • "Barbell" portfolio ◦ Top 20 loans: Avg balance = $24.6 million ◦ All others (223 loans): Avg balance = $2.5 million Review of Top 20 Loans • $504.3 million, or 47.6% of portfolio ◦ $55.5 million criticized ◦ $27.5 million classified • $329.2 million in Class A Category • In general, ~80% occupancy • Loans are actively managed - direct communication with borrowers Geography • Primarily MA based • $84.9 million, or 8.0%, located in Boston Financial District or Back Bay • Remaining exposure is well diversified **
11 Nonperforming Loans ($ in millions) $54.9 $56.2 $45.7 $39.2 0.39% 0.40% 0.32% 0.28% NPLs ($Mil) NPL/Loan% Q4 2022 Q1 2023 Q2 2023 Q3 2023 0.30% 0.40% $0 $30 $60 Net Charge-offs/(Recoveries) ($ in millions) $0.4 $0.5 $23.5 $5.6 0.01% 0.02% 0.67% 0.16% Net Charge-offs (recoveries) Annualized Loss Rate Q4 2022 Q1 2023 Q2 2023 Q3 2023 $0 $10 $20 $30 0.00% 0.10% 0.20% 0.30% 0.40% 0.50% 0.60% 0.70% Asset Quality Allowance for Credit Loss & Delinquency Trends 1.09% 1.14% 0.99% 0.99% 0.30% 0.27% 0.30% 0.22% Allowance for Credit Losses/Total Loans Delinquent Loans/Total Loans Q4 2022 Q1 2023 Q2 2023 Q3 2023 0.00% 0.50% 1.00% 1.50% Charge-off and Provisioning Trends ($ in millions) $0.4 $0.5 $23.5 $5.6$5.5 $7.3 $5.0 $5.5 Net Charge-offs (recoveries) Provision for Credit Losses Q4 2022 Q1 2023 Q2 2023 Q3 2023 $0.0 $10.0 $20.0 $30.0
12 ($ in millions) Period Ended $ Increase % Increase Deposit Product Type 9/30/2023 6/30/2023 (Decrease) (Decrease) Noninterest-bearing demand deposits $ 4,796 $ 4,861 $ (65) (1.3) % Savings and interest checking deposits 5,398 5,525 (127) (2.3) % Money market deposits 2,852 3,066 (214) (7.0) % Time certificates of deposit 2,013 1,796 217 12.1 % $ 15,059 $ 15,248 $ (189) (1.2) % Average Deposit Balances $ 15,082 $ 15,061 21 0.1 % Deposit Balances $ in b ill io ns Average Balances and Cost of Deposits $16.2 $15.5 $15.1 $15.1 0.35% 0.59% 0.85% 1.07% Deposits Cost of deposits Q4 2022 Q1 2023 Q2 2023 Q3 2023 $0.0 $5.0 $10.0 $15.0 0.00% 0.50% 1.00% 1.50% • Municipal - $240M decrease; seasonality • Business - slight increase • Personal - slight decrease
13 Securities Portfolio Available for Sale (AFS) Held to Maturity (HTM) Portfolio Composition as of September 30, 2023 Book Value Fair Value Unrealized Gain/(Loss) Book Value Fair Value Unrealized Gain/(Loss) ($ in millions) U.S. government agency securities $ 231 $ 200 $ (31) $ 30 $ 28 $ (2) U.S. treasury securities 874 798 (76) 101 89 (12) Agency mortgage-backed securities 327 275 (52) 840 742 (98) Agency collateralized mortgage obligations 37 34 (4) 490 404 (86) Other 56 47 (9) 133 121 (12) Total securities $ 1,525 $ 1,354 $ (172) $ 1,594 $ 1,384 $ (210) Duration of portfolio 3.4 Years 5.1 Years Capital Impact $ % of Tangible Assets ($ in millions) Tangible capital (Non-GAAP) $ 1,881 10.24 % Less: HTM unrealized loss, net of tax (151) Tangible capital adjusted for HTM $ 1,730 9.53 % ($ in m ill io ns ) Projected Cash Flows $93 $363 $287 $618 Q4 2023 2024 2025 2026 $0 $200 $400 $600
Book Value $51.65 $63.75 $63.25 $65.37 12.89% 14.78% 14.96% 14.90% 9.56% 12.03% 10.99% 11.12% Book Value Per Share Equity/Assets % Tier 1 Leverage 2020 2021 2022 3Q23 $0 $10 $20 $30 $40 $50 $60 $70 0% 5% 10% 15% 20% 25% Tangible Book Value* $35.59 $42.25 $41.12 $42.60 9.26% 10.31% 10.26% 10.24% TBV Per Share Tangible Equity/Tangible Assets % 2020 2021 2022 3Q23 $0.0 $10.0 $20.0 $30.0 $40.0 0% 2% 4% 6% 8% 10% 12% 14% * See appendix A for reconciliation • Strong internal capital generation • History of healthy dividend increases • Completed 1.8 million share repurchase for $140MM during 2022 • Completed 1.6 million share repurchase for $120MM during Q1 2023 • Authorized $100 million share repurchase plan in Q3 2023 Cash Dividends Declared Per Share $1.84 $1.92 $2.08 $1.65 2020 2021 2022 YTD23 $0.00 $0.50 $1.00 $1.50 $2.00 $2.50 Strong Capital Position 14
15 Net Interest Margin Analysis Net Interest Margin 3.85% 3.79% 3.54% 3.47% 3.82% 3.78% 3.52% 3.47% Reported NIM Core NIM Q4 2022 Q1 2023 Q2 2023 Q3 2023 3.40% 3.60% 3.80% 4.00% Loan Betas 27.9% 25.6% 34.1% 32.0% 41.1% 25.4% 25.4% 27.1% 27.8% 26.4% Quarter Cumulative Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 0% 20% 40% 60% Deposit Betas 6.7% 14.1% 27.8% 53.9% 81.9% 4.5% 8.4% 12.2% 16.4% 19.7% Quarter Cumulative Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 81.9 0% 50% 100% 12 Month Margin Outlook* Positives • Loan maturities/repricing - proceeds redeployed into higher rate environment • Securities maturities - proceeds redeployed into higher rate assets or borrowings paydowns • Fixed rate loan hedge maturities - loan yields revert back to higher floating rates Negatives • Time Deposit maturities - repricing into the higher rate environment *assumes current forward Treasury curve Loan Betas 27.9% 25.6% 34.1% 32.0% 41.1% 25.4% 25.4% 27.1% 27.8% 26.4% Quarter Cumulative Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 0% 20% 40% 60%
Investment Management Longer Term Trends • Successful business model • Growing source of fee revenues • Strong feeder business from Bank • Adding experienced professionals • Capitalizing on cross-sell opportunity in acquired bank markets AUA ($ Bil.) $4.9 $5.7 $5.8 $6.1 2020 2021 2022 3Q23 Revenues ($ Mil.) $29.4 $35.3 $36.8 $30.4 2020 2021 2022 YTD23 3 YR CAGR+12% Recent Factors • Strong new money activity • Strong relative market performance • Record AUA levels 3 YR CAGR +9% 16 Gross New Assets ($ Mil.) $404 $671 $1,158 $501 2020 2021 2022 YTD23 Revenue line transformed into high growth business
Near-Term Priorities 17 • Sustaining progress under new CEO • Deepening of risk management infrastructure • Robust portfolio management activity in CRE office asset class • Stabilizing interest rate risk through volatile rate environment • Prioritizing liquidity and capital risk management • Taking disciplined approach to economic uncertainty • Focusing on core relationships • Capitalizing on EBSB revenue opportunities • Extending our presence in attractive Worcester market • Assessing M&A landscape • Investing in digital/mobile technology • Branch optimization, including select openings and closings • Piloting robotic processing solutions in operation areas Corporate Governance Balance Sheet Management Efficiency Initiatives Growth Initiatives
Sustaining Business Momentum Business Line • Extend market presence/recruit seasoned bankers • Grow client base/expanded lending capacity • Expand specialty products, e.g. ABL, floorplan • Optimize loan/deposit origination process • Continue to drive household growth • Expand digital offerings • Expedite new account openings • Optimize branch network • Capitalize on strong market demographics • Continue strong branch/commercial referrals • Recruit senior professionals • Expand investment center network • Scalable resi mortgage origination platform • Proven home equity marketing program • Capitalize on new credit card offerings • Robust product set Focal Points Commercialo ercial Retail Delivery Investment Management Consumer Lending 18
INDB Investment Merits • High quality franchise in attractive markets • Consistent, strong financial performance • Strong organic business volumes • Growing brand recognition • Leverageable operating platform • Capitalizing on in-market consolidation opportunities • Diligent stewards of shareholder capital • Grounded management team 19 Positioned to grow, build, and acquire to drive long-term value creation
Appendix A: Non-GAAP Reconciliation of Capital Metrics The following table reconciles Book Value per share, which is a GAAP based measure to Tangible Book Value per share, which is a non-GAAP based measure. It also reconciles the ratio of Equity to Assets, which is a GAAP based measure, to Tangible Equity to Tangible Assets, a non-GAAP measure, for the dates indicated: (Dollars in thousands) Q3 2023 2022 2021 2020 Tangible common equity Stockholders' equity (GAAP) $ 2,885,408 $ 2,886,701 $ 3,018,449 $ 1,702,685 (a) Less: Goodwill and other intangibles 1,004,897 1,010,140 1,017,844 529,313 Tangible common equity $ 1,880,511 $ 1,876,561 $ 2,000,605 $ 1,173,372 (b) Tangible assets Assets (GAAP) $ 19,368,109 $ 19,294,174 $ 20,423,405 $ 13,204,301 (c) Less: Goodwill and other intangibles 1,004,897 1,010,140 1,017,844 529,313 Tangible assets $ 18,363,212 $ 18,284,034 $ 19,405,561 $ 12,674,988 (d) Common shares 44,141,973 45,641,238 47,349,778 32,965,692 (e) Common equity to assets ratio (GAAP) 14.90 % 14.96 % 14.78 % 12.89 % (a/c) Tangible common equity to tangible assets ratio (Non-GAAP) 10.24 % 10.26 % 10.31 % 9.26 % (b/d) Book Value per share (GAAP) $ 65.37 $ 63.25 $ 63.75 $ 51.65 (a/e) Tangible book value per share (Non- GAAP) $ 42.60 $ 41.12 $ 42.25 $ 35.59 (b/e)
Appendix B: Non-GAAP Reconciliation of Earnings Metrics The following table reconciles net income and diluted EPS, which are GAAP measures, to operating earnings and diluted EPS on an operating basis, which are Non-GAAP Measures for the time periods indicated: (Dollars in thousands, except per share data) YTD23 2022 2021 2020 Net income available to common shareholders (GAAP) $ 184,699 $ 4.16 $ 263,813 $ 5.69 $ 120,992 $ 3.47 $ 121,167 $ 3.64 (a) Non-GAAP adjustments Provision for non-PCD acquired loans — — — — 50,705 1.45 — — Noninterest expense components Loss on termination of derivatives — — — — — — 684 0.03 Merger and acquisition expenses — — 7,100 0.15 40,840 1.17 — — Total impact of noncore items — — 7,100 0.15 91,545 2.62 684 0.03 Less - net tax benefit associated with noncore items (1) — — (1,995) (0.04) (24,899) (0.71) (192) (0.01) Net operating earnings (Non- GAAP) $ 184,699 $ 4.16 $ 268,918 $ 5.80 $ 187,638 $ 5.38 $ 121,659 $ 3.66 (b) Average assets $ 19,314,707 $ 19,897,040 $ 14,854,547 $ 12,605,611 (c) Average equity $ 2,876,650 $ 2,915,896 $ 1,908,265 $ 1,699,547 (d) Return on average assets 1.28 % 1.33 % 0.81 % 0.96 % (a/(c)) Return on average assets on an operating basis 1.28 % 1.35 % 1.26 % 0.97 % (b)/(c)) Return on average common equity 8.58 % 9.05 % 6.34 % 7.13 % (a)/(d)) Return on average common equity on an operating basis 8.58 % 9.22 % 9.83 % 7.16 % (b)/(d)) (1) The net tax benefit associated with noncore items is determined by assessing whether each noncore item is included or excluded from net taxable income and applying the Company's combined marginal tax rate to only those items included in net taxable income.
Appendix C: Non-GAAP Reconciliation of Core Net Interest Margin The following table reconciles net interest margin which is a GAAP measure, to core net interest margin, which is a Non-GAAP measure, for the periods indicated: Three Months Ended September 30, 2023 June 30, 2023 March 31, 2023 December 31, 2022 (Dollars in thousands, except per share data) Volume Interest Margin Impact Volume Interest Margin Impact Volume Interest Margin Impact Volume Interest Margin Impact Reported total interest earning assets $ 17,254,248 $ 151,034 3.47 % $ 17,391,676 $ 153,667 3.54 % $ 17,124,090 $ 160,091 3.79 % $ 17,475,269 $ 169,436 3.85 % Acquisition fair value marks: Loan amortization (accretion) (330) (862) (287) 259 CD accretion 11 11 11 11 (319) — % (851) (0.02) % (276) — % 270 0.01 % Nonaccrual interest, net 67 — % 231 0.01 % (12) — % (95) — % Other noncore adjustments (5,448) (77) — % (6,362) (287) (0.01) % (7,396) (361) (0.01) % (9,935) (1,366) (0.04) % Core margin (Non- GAAP) $ 17,248,800 $ 150,705 3.47 % $ 17,385,314 $ 152,760 3.52 % $ 17,116,694 $ 159,442 3.78 % $ 17,465,334 $ 168,245 3.82 %
This presentation contains certain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 with respect to the financial condition, results of operations and business of the Company. These statements may be identified by such forward-looking terminology as “expect,” “achieve,” “plan,” “believe,” “outlook”, “projected”, “future,” “positioned,” “continued,” “will,” “would,” “potential,” “anticipated,” “guidance,” “targeted” or similar statements or variations of such terms. Actual results may differ from those contemplated by these forward-looking statements. Factors that may cause actual results to differ materially from those contemplated by such forward-looking statements include, but are not limited to: further weakening in the United States economy in general and the regional and local economies within the New England region and the Company’s market area; the effects of inflationary pressures, labor market shortages and supply chain issues; the instability or volatility in financial markets and unfavorable general economic or business conditions, globally, nationally or regionally, whether caused by geopolitical concerns, including the Russia/Ukraine conflict, the conflict in Israel and surrounding areas and the possible expansion of such conflicts, recent disruptions in the banking industry, or other factors; unanticipated loan delinquencies, loss of collateral, decreased service revenues, and other potential negative effects on our business caused by severe weather, pandemics or other external events; adverse changes or volatility in the local real estate market; adverse changes in asset quality and any unanticipated credit deterioration in our loan portfolio including those related to one or more large commercial relationships; acquisitions may not produce results at levels or within time frames originally anticipated and may result in unforeseen integration issues or impairment of goodwill and/or other intangibles; additional regulatory oversight and related compliance costs; changes in trade, monetary and fiscal policies and laws, including interest rate policies of the Board of Governors of the Federal Reserve System; higher than expected tax expense, including as a result of failure to comply with general tax laws and changes in tax laws; changes in market interest rates for interest earning assets and/or interest bearing liabilities; increased competition in the Company’s market areas; adverse weather, changes in climate, natural disasters, and geopolitical concerns; the emergence of widespread health emergencies or pandemics, any further resurgences or variants of the COVID-19 virus, actions taken by governmental authorities in response thereto, other public health crises or man- made events, and their impact on the Company's local economies or the Company's operations; a deterioration in the conditions of the securities markets; a deterioration of the credit rating for U.S. long-term sovereign debt, or uncertainties surrounding the federal budget; inability to adapt to changes in information technology, including changes to industry accepted delivery models driven by a migration to the internet as a means of service delivery; electronic fraudulent activity within the financial services industry, especially in the commercial banking sector; adverse changes in consumer spending and savings habits; the effect of laws and regulations regarding the financial services industry; changes in laws and regulations (including laws and regulations concerning taxes, banking, securities and insurance) generally applicable to the Company’s business, including any such changes in laws and regulations as a result of recent disruption in the banking industry, and the associated costs of such changes; the Company's potential judgments, claims, damages, penalties, fines and reputational damage resulting from pending or future litigation and regulatory and government actions; changes in accounting policies, practices and standards, as may be adopted by the regulatory agencies as well as the Public Company Accounting Oversight Board, the Financial Accounting Standards Board, and other accounting standard setters; cyber security attacks or intrusions that could adversely impact our businesses; and other unexpected material adverse changes in our operations or earnings. The Company wishes to caution readers not to place undue reliance on any forward-looking statements as the Company’s business and its forward-looking statements involve substantial known and unknown risks and uncertainties described in the Company’s Annual Report on Form 10-K and subsequent Quarterly Reports on Form 10-Q (“Risk Factors”). Except as required by law, the Company disclaims any intent or obligation to update publicly any such forward-looking statements, whether in response to new information, future events or otherwise. Any public statements or disclosures by the Company following this presentation which modify or impact any of the forward-looking statements contained in this presentation will be deemed to modify or supersede such statements in this presentation. In addition to the information set forth in this presentation, you should carefully consider the Risk Factors. 23 Forward Looking Statements
This presentation contains financial information determined by methods other than in accordance with accounting principles generally accepted in the United States of America (“GAAP”). This information may include operating net income and operating earnings per share ("EPS"), operating return on average assets, operating return on average common equity, operating return on average tangible common equity, core net interest margin ("core NIM" or "core margin"), tangible book value per share and the tangible common equity ratio. Operating net income, operating EPS, operating return on average assets and operating return on average common equity, exclude items that management believes are unrelated to the Company's core banking business such as merger and acquisition expenses, provision for credit losses on acquired loan portfolios, and other items, if applicable. Management uses operating net income and related ratios and operating EPS to measure the strength of the Company’s core banking business and to identify trends that may to some extent be obscured by such items. Management reviews its core margin to determine any items that may impact the net interest margin that may be one-time in nature or not reflective of its core operating environment, such as low-yielding loans originated through government programs in response to the pandemic, or significant purchase accounting adjustments, or other adjustments such as nonaccrual interest reversals/recoveries and prepayment penalties. Management believes that adjusting for these items to arrive at a core margin provides additional insight into the operating environment and how management decisions impact the net interest margin. Similarly, management reviews certain loan metrics such as growth rates and allowance as a percentage of total loans, adjusted to exclude loans that are not considered part of its core portfolio, which includes loans originated in association with government sponsored and guaranteed programs in response to the pandemic, to arrive at adjusted numbers more representative of the core growth of the portfolio and core reserve to loan ratio. Management also supplements its evaluation of financial performance with analysis of tangible book value per share (which is computed by dividing stockholders' equity less goodwill and identifiable intangible assets, or "tangible common equity", by common shares outstanding), the tangible common equity ratio (which is computed by dividing tangible common equity by "tangible assets", defined as total assets less goodwill and other intangibles), and return on average tangible common equity (which is computed by dividing net income by average tangible common equity). The Company has included information on tangible book value per share, the tangible common equity ratio and return on average tangible common equity because management believes that investors may find it useful to have access to the same analytical tools used by management. As a result of merger and acquisition activity, the Company has recognized goodwill and other intangible assets in conjunction with business combination accounting principles. Excluding the impact of goodwill and other intangibles in measuring asset and capital values for the ratios provided, along with other bank standard capital ratios, provides a framework to compare the capital adequacy of the Company to other companies in the financial services industry. These non-GAAP measures should not be viewed as a substitute for operating results and other financial measures determined in accordance with GAAP. An item which management deems to be noncore and excludes when computing these non-GAAP measures can be of substantial importance to the Company’s results for any particular quarter or year. The Company’s non-GAAP performance measures, including operating net income, operating EPS, operating return on average assets, operating return on average common equity, core margin, tangible book value per share and the tangible common equity ratio, are not necessarily comparable to non-GAAP performance measures which may be presented by other companies. 24 Non-GAAP Financial Measures