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SEGMENT INFORMATION (Note)
 12 Months Ended
Dec. 27, 2020
Segment Reporting [Abstract]  
SEGMENT INFORMATION SEGMENT INFORMATION
Our operating segments and reportable segments are described below:
Our PeopleReady reportable segment provides blue-collar, contingent staffing through the PeopleReady operating segment. PeopleReady provides on-demand and skilled labor in a broad range of industries that include construction, manufacturing and logistics, warehousing and distribution, retail, waste and recycling, energy, hospitality, and general labor.
Our PeopleManagement reportable segment provides contingent labor and outsourced industrial workforce solutions, primarily on-site at the client’s facility, through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP:
•On-site: On-site management and recruitment for the contingent industrial workforce of manufacturing, warehouse, and distribution facilities; and
•Centerline Drivers: Recruitment and management of contingent and dedicated commercial drivers to the transportation and distribution industries.
Effective March 12, 2018, we divested the PlaneTechs business within our PeopleManagement reportable segment. For additional information, see Note 2: Acquisition and Divestiture.
Our PeopleScout reportable segment provides high-volume, permanent employee recruitment process outsourcing, employer branding services and management of outsourced labor service providers through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP:
•PeopleScout RPO: Outsourced recruitment of permanent employees on behalf of clients and employer branding services; and
•PeopleScout MSP: Management of multiple third-party staffing vendors on behalf of clients.
Effective June 12, 2018, we acquired TMP through PeopleScout. Accordingly, the results associated with the acquisition are included in our PeopleScout operating segment. For additional information, see Note 2: Acquisition and Divestiture.
The following table presents our revenue disaggregated by major source and segment and a reconciliation of segment revenue from services to total company revenue:
(in thousands)202020192018
Revenue from services
Contingent staffing
PeopleReady$1,099,462 $1,474,062 $1,522,076 
PeopleManagement586,822 642,233 728,254 
Human resource outsourcing
PeopleScout160,076 252,484 248,877 
Total company$1,846,360 $2,368,779 $2,499,207 
The following table presents a reconciliation of segment profit to income before tax expense:
(in thousands)202020192018
Segment profit:
PeopleReady$43,200 $82,106 $85,998 
PeopleManagement11,717 12,593 21,627 
PeopleScout4,525 37,831 47,383 
59,442 132,530 155,008 
Corporate unallocated (20,714)(21,870)(26,066)
Work Opportunity Tax Credit processing fees(495)(960)(985)
Acquisition/integration costs— (1,562)(2,672)
Goodwill and intangible asset impairment charge(175,189)— — 
Gain on deferred compensation assets(1,725)(495)— 
Workforce reduction costs(12,570)(3,301)— 
COVID-19 government subsidies, net6,211 — — 
Other benefits (costs)2,189 (614)(10,317)
Depreciation and amortization (32,031)(37,549)(41,049)
Income (loss) from operations(174,882)66,179 73,919 
Interest expense and other income, net1,620 3,865 1,744 
Income (loss) before tax expense (benefit)$(173,262)$70,044 $75,663 
Asset information by reportable segment is not presented since we do not manage our segments on a balance sheet basis.
Our international operations are primarily in Canada, Australia and the United Kingdom. Revenue by region was as follows:
(in thousands, except percentages)2020%2019%2018%
United States$1,729,171 93.7 %$2,222,543 93.8 %$2,369,024 94.8 %
International operations117,189 6.3 146,236 6.2 130,183 5.2 
Total revenue from services$1,846,360 100.0 %$2,368,779 100.0 %$2,499,207 100.0 %
No single client represented more than 10.0% of total company revenue for fiscal 2020, 2019 or 2018. Client concentration for our reportable segments was as follows:
•No single client represented 10.0% or more of our PeopleReady reportable segment revenue for fiscal 2020, 2019, or 2018.
•One client represented 10.1% and 10.0% of our PeopleManagement reportable segment revenue for fiscal 2020 and 2019, respectively. No single client represented 10.0% or more of our PeopleManagement reportable segment revenue for fiscal 2018.
•One client represented 10.1%,12.5% and 13.3% of our PeopleScout reportable segment revenue for fiscal 2020, 2019 and 2018, respectively.
Net property and equipment located in international operations was approximately 6.5% and 6.8% of total property and equipment as of December 27, 2020 and December 29, 2019, respectively.