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Allowance for credit losses - Financial effect of the modifications made to borrowers experiencing financial difficultie (Details)
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Interest Rate Reduction | Mortgages    
Financing Receivable, Modifications [Line Items]    
Weighted average contractual interest rate before modification 5.88% 5.69%
Weighted average contractual interest rate after modification 4.50% 4.17%
Interest Rate Reduction | Commercial | CRE non-owner occupied    
Financing Receivable, Modifications [Line Items]    
Weighted average contractual interest rate before modification 10.13%  
Weighted average contractual interest rate after modification 8.25%  
Interest Rate Reduction | Commercial | CRE owner occupied    
Financing Receivable, Modifications [Line Items]    
Weighted average contractual interest rate before modification   6.00%
Weighted average contractual interest rate after modification   5.25%
Interest Rate Reduction | Commercial | Commercial and industrial    
Financing Receivable, Modifications [Line Items]    
Weighted average contractual interest rate before modification 25.53%  
Weighted average contractual interest rate after modification 9.83%  
Interest Rate Reduction | Consumer | Credit card    
Financing Receivable, Modifications [Line Items]    
Weighted average contractual interest rate before modification 21.05% 17.76%
Weighted average contractual interest rate after modification 6.23% 4.47%
Interest Rate Reduction | Consumer | Personal loans    
Financing Receivable, Modifications [Line Items]    
Weighted average contractual interest rate before modification 18.06% 16.97%
Weighted average contractual interest rate after modification 9.68% 9.11%
Interest Rate Reduction | Consumer | Auto Loan    
Financing Receivable, Modifications [Line Items]    
Weighted average contractual interest rate before modification   12.64%
Weighted average contractual interest rate after modification   12.62%
Interest Rate Reduction | Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Weighted average contractual interest rate before modification   17.99%
Weighted average contractual interest rate after modification   0.00%
Term extension | Construction    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase   6 months
Term extension | Mortgages    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase 12 years 10 years
Term extension | Commercial | CRE non-owner occupied    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase 1 year  
Term extension | Commercial | CRE owner occupied    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase 6 months 2 years
Term extension | Commercial | Commercial and industrial    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase 9 months 5 months
Term extension | Consumer | Personal loans    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase 11 years 6 years
Term extension | Consumer | Auto Loan    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase   2 years
Other-Than-Insignificant Payment Delays | Commercial | CRE non-owner occupied    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase   12 months
Other-Than-Insignificant Payment Delays | Commercial | CRE owner occupied    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase 12 months 7 months
Other-Than-Insignificant Payment Delays | Commercial | Commercial and industrial    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase 8 months 9 months
Other-Than-Insignificant Payment Delays | Consumer | Credit card    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase 23 months  
Other-Than-Insignificant Payment Delays | Consumer | Other    
Financing Receivable, Modifications [Line Items]    
Weighted average term increase   11 months