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Allowance for credit losses - Allowance Movement (Details) - USD ($)
$ in Thousands
 3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance $ 729,341 $ 720,302
Provision for credit losses (benefit) 72,386 47,146
Allowance for credit losses - PCD Loans 17 68
Charge-offs (83,597) (54,153)
Recoveries 21,397 21,340
Ending balance 739,544 689,120
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 17,006 8,805
Provision for credit losses (benefit) (239) 610
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 16,767 9,415
ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (45,583)
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Construction    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 12,686 4,246
Provision for credit losses (benefit) (1,547) 84
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 0 0
Ending balance 11,139 4,330
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 10,064 3,206
Provision for credit losses (benefit) (786) 18
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 9,278 3,224
Construction | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Mortgages    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 83,214 135,254
Provision for credit losses (benefit) (1,244) 841
Allowance for credit losses - PCD Loans 17 68
Charge-offs (765) (846)
Recoveries 5,216 4,814
Ending balance 86,438 104,477
Mortgages | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (35,654)
Commercial    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 258,413 235,376
Provision for credit losses (benefit) 11,969 6,769
Allowance for credit losses - PCD Loans 0 0
Charge-offs (10,459) (2,109)
Recoveries 2,669 5,656
Ending balance 262,592 243,979
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 6,913 5,511
Provision for credit losses (benefit) 571 618
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 7,484 6,129
Commercial | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (1,713)
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Commercial | Commercial multi-family    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 13,740 26,311
Provision for credit losses (benefit) (558) (947)
Allowance for credit losses - PCD Loans 0 0
Charge-offs (441) 0
Recoveries 2 2
Ending balance 12,743 25,366
Commercial | Commercial multi-family | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Commercial | CRE non-owner occupied    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 65,453 71,540
Provision for credit losses (benefit) (218) (1,677)
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 389 1,987
Ending balance 65,624 71,850
Commercial | CRE non-owner occupied | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Commercial | CRE owner occupied    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 56,864 57,081
Provision for credit losses (benefit) 9,166 (2,954)
Allowance for credit losses - PCD Loans 0 0
Charge-offs (2,785) (3)
Recoveries 562 1,534
Ending balance 63,807 54,497
Commercial | CRE owner occupied | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (1,161)
Commercial | Commercial and industrial    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 122,356 80,444
Provision for credit losses (benefit) 3,579 12,347
Allowance for credit losses - PCD Loans 0 0
Charge-offs (7,233) (2,106)
Recoveries 1,716 2,133
Ending balance 120,418 92,266
Commercial | Commercial and industrial | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (552)
Leasing    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 9,708 20,618
Provision for credit losses (benefit) 2,968 734
Allowance for credit losses - PCD Loans 0 0
Charge-offs (4,850) (1,417)
Recoveries 1,165 1,090
Ending balance 8,991 20,990
Leasing | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (35)
Consumer    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 365,320 324,808
Provision for credit losses (benefit) 60,240 38,718
Allowance for credit losses - PCD Loans 0 0
Charge-offs (67,523) (49,781)
Recoveries 12,347 9,780
Ending balance 370,384 315,344
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 29 88
Provision for credit losses (benefit) (24) (26)
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 5 62
Consumer | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (8,181)
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Consumer | Credit card    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 80,487 58,670
Provision for credit losses (benefit) 21,640 15,571
Allowance for credit losses - PCD Loans 0 0
Charge-offs (16,396) (8,677)
Recoveries 2,438 2,389
Ending balance 88,169 67,953
Consumer | Credit card | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Consumer | HELOC    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 1,978 2,542
Provision for credit losses (benefit) (150) (751)
Allowance for credit losses - PCD Loans 0 0
Charge-offs (204) (176)
Recoveries 248 338
Ending balance 1,872 1,953
Consumer | HELOC | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Consumer | Personal loans    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 117,790 118,426
Provision for credit losses (benefit) 25,254 15,295
Allowance for credit losses - PCD Loans 0 0
Charge-offs (30,061) (17,750)
Recoveries 3,094 1,918
Ending balance 116,077 109,729
Consumer | Personal loans | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (8,160)
Consumer | Auto Loan    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 157,931 129,735
Provision for credit losses (benefit) 13,371 8,319
Allowance for credit losses - PCD Loans 0 0
Charge-offs (20,167) (12,118)
Recoveries 6,321 4,914
Ending balance 157,456 130,829
Consumer | Auto Loan | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (21)
Consumer | Other    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 7,134 15,435
Provision for credit losses (benefit) 125 284
Allowance for credit losses - PCD Loans 0 0
Charge-offs (695) (11,060)
Recoveries 246 221
Ending balance 6,810 4,880
Consumer | Other | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Puerto Rico    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 639,858 615,545
Provision for credit losses (benefit) 61,008 45,203
Allowance for credit losses - PCD Loans 17 68
Charge-offs (76,842) (49,287)
Recoveries 20,281 17,823
Ending balance 644,322 587,007
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 6,680 6,358
Provision for credit losses (benefit) (297) 488
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 6,383 6,846
Puerto Rico | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (42,345)
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Puerto Rico | Construction    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 5,294 2,978
Provision for credit losses (benefit) (2,180) 94
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 0 0
Ending balance 3,114 3,072
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 1,618 2,022
Provision for credit losses (benefit) (177) (76)
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 1,441 1,946
Puerto Rico | Construction | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Puerto Rico | Mortgages    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 72,440 117,344
Provision for credit losses (benefit) (319) 1,267
Allowance for credit losses - PCD Loans 17 68
Charge-offs (765) (846)
Recoveries 5,191 4,800
Ending balance 76,564 89,077
Puerto Rico | Mortgages | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (33,556)
Puerto Rico | Commercial    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 205,582 174,295
Provision for credit losses (benefit) 5,062 7,919
Allowance for credit losses - PCD Loans 0 0
Charge-offs (9,454) (1,610)
Recoveries 2,424 2,810
Ending balance 203,614 181,701
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 5,062 4,336
Provision for credit losses (benefit) (120) 564
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 4,942 4,900
Puerto Rico | Commercial | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (1,713)
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Puerto Rico | Commercial | Commercial multi-family    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 3,614 5,210
Provision for credit losses (benefit) (48) (454)
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 1 0
Ending balance 3,567 4,756
Puerto Rico | Commercial | Commercial multi-family | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Puerto Rico | Commercial | CRE non-owner occupied    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 53,754 52,475
Provision for credit losses (benefit) (413) 1,284
Allowance for credit losses - PCD Loans 0 0
Charge-offs 0 0
Recoveries 325 135
Ending balance 53,666 53,894
Puerto Rico | Commercial | CRE non-owner occupied | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Puerto Rico | Commercial | CRE owner occupied    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 40,637 48,393
Provision for credit losses (benefit) 5,147 (2,730)
Allowance for credit losses - PCD Loans 0 0
Charge-offs (2,785) (3)
Recoveries 538 1,510
Ending balance 43,537 46,009
Puerto Rico | Commercial | CRE owner occupied | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (1,161)
Puerto Rico | Commercial | Commercial and industrial    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 107,577 68,217
Provision for credit losses (benefit) 376 9,819
Allowance for credit losses - PCD Loans 0 0
Charge-offs (6,669) (1,607)
Recoveries 1,560 1,165
Ending balance 102,844 77,042
Puerto Rico | Commercial | Commercial and industrial | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (552)
Puerto Rico | Leasing    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 9,708 20,618
Provision for credit losses (benefit) 2,968 734
Allowance for credit losses - PCD Loans 0 0
Charge-offs (4,850) (1,417)
Recoveries 1,165 1,090
Ending balance 8,991 20,990
Puerto Rico | Leasing | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (35)
Puerto Rico | Consumer    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 346,834 300,310
Provision for credit losses (benefit) 55,477 35,189
Allowance for credit losses - PCD Loans 0 0
Charge-offs (61,773) (45,414)
Recoveries 11,501 9,123
Ending balance 352,039 292,167
Puerto Rico | Consumer | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (7,041)
Puerto Rico | Consumer | Credit card    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 80,487 58,670
Provision for credit losses (benefit) 21,640 15,570
Allowance for credit losses - PCD Loans 0 0
Charge-offs (16,396) (8,676)
Recoveries 2,438 2,389
Ending balance 88,169 67,953
Puerto Rico | Consumer | Credit card | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Puerto Rico | Consumer | HELOC    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 103 103
Provision for credit losses (benefit) 103 (39)
Allowance for credit losses - PCD Loans 0 0
Charge-offs (197) (33)
Recoveries 93 69
Ending balance 102 100
Puerto Rico | Consumer | HELOC | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Puerto Rico | Consumer | Personal loans    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 101,181 96,369
Provision for credit losses (benefit) 20,263 11,104
Allowance for credit losses - PCD Loans 0 0
Charge-offs (24,349) (13,580)
Recoveries 2,409 1,535
Ending balance 99,504 88,408
Puerto Rico | Consumer | Personal loans | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (7,020)
Puerto Rico | Consumer | Auto Loan    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 157,931 129,735
Provision for credit losses (benefit) 13,371 8,319
Allowance for credit losses - PCD Loans 0 0
Charge-offs (20,167) (12,118)
Recoveries 6,321 4,914
Ending balance 157,456 130,829
Puerto Rico | Consumer | Auto Loan | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (21)
Puerto Rico | Consumer | Other    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 7,132 15,433
Provision for credit losses (benefit) 100 235
Allowance for credit losses - PCD Loans 0 0
Charge-offs (664) (11,007)
Recoveries 240 216
Ending balance 6,808 4,877
Puerto Rico | Consumer | Other | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Popular U.S.    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 89,483 104,757
Provision for credit losses (benefit) 11,378 1,943
Charge-offs (6,755) (4,866)
Recoveries 1,116 3,517
Ending balance 95,222 102,113
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 10,326 2,447
Provision for credit losses (benefit) 58 122
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 10,384 2,569
Popular U.S. | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (3,238)
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Popular U.S. | Construction    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 7,392 1,268
Provision for credit losses (benefit) 633 (10)
Charge-offs 0 0
Recoveries 0 0
Ending balance 8,025 1,258
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 8,446 1,184
Provision for credit losses (benefit) (609) 94
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 7,837 1,278
Popular U.S. | Construction | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Popular U.S. | Mortgages    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 10,774 17,910
Provision for credit losses (benefit) (925) (426)
Charge-offs 0 0
Recoveries 25 14
Ending balance 9,874 15,400
Popular U.S. | Mortgages | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (2,098)
Popular U.S. | Commercial    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 52,831 61,081
Provision for credit losses (benefit) 6,907 (1,150)
Charge-offs (1,005) (499)
Recoveries 245 2,846
Ending balance 58,978 62,278
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 1,851 1,175
Provision for credit losses (benefit) 691 54
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 2,542 1,229
Popular U.S. | Commercial | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Popular U.S. | Commercial | Commercial multi-family    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 10,126 21,101
Provision for credit losses (benefit) (510) (493)
Charge-offs (441) 0
Recoveries 1 2
Ending balance 9,176 20,610
Popular U.S. | Commercial | Commercial multi-family | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Popular U.S. | Commercial | CRE non-owner occupied    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 11,699 19,065
Provision for credit losses (benefit) 195 (2,961)
Charge-offs 0 0
Recoveries 64 1,852
Ending balance 11,958 17,956
Popular U.S. | Commercial | CRE non-owner occupied | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Popular U.S. | Commercial | CRE owner occupied    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 16,227 8,688
Provision for credit losses (benefit) 4,019 (224)
Charge-offs 0 0
Recoveries 24 24
Ending balance 20,270 8,488
Popular U.S. | Commercial | CRE owner occupied | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Popular U.S. | Commercial | Commercial and industrial    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 14,779 12,227
Provision for credit losses (benefit) 3,203 2,528
Charge-offs (564) (499)
Recoveries 156 968
Ending balance 17,574 15,224
Popular U.S. | Commercial | Commercial and industrial | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Popular U.S. | Consumer    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 18,486 24,498
Provision for credit losses (benefit) 4,763 3,529
Charge-offs (5,750) (4,367)
Recoveries 846 657
Ending balance 18,345 23,177
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period 29 88
Provision for credit losses (benefit) (24) (26)
Charge-offs 0 0
Recoveries 0 0
Balance at end of period 5 62
Popular U.S. | Consumer | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (1,140)
Allowance for credit losses - unfunded commitments:    
Balance at beginning of period   0
Popular U.S. | Consumer | Credit card    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Provision for credit losses (benefit)   1
Charge-offs   (1)
Recoveries   0
Ending balance   0
Popular U.S. | Consumer | Credit card | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Popular U.S. | Consumer | HELOC    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 1,875 2,439
Provision for credit losses (benefit) (253) (712)
Charge-offs (7) (143)
Recoveries 155 269
Ending balance 1,770 1,853
Popular U.S. | Consumer | HELOC | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   0
Popular U.S. | Consumer | Personal loans    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 16,609 22,057
Provision for credit losses (benefit) 4,991 4,191
Charge-offs (5,712) (4,170)
Recoveries 685 383
Ending balance 16,573 21,321
Popular U.S. | Consumer | Personal loans | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   (1,140)
Popular U.S. | Consumer | Other    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance 2 2
Provision for credit losses (benefit) 25 49
Charge-offs (31) (53)
Recoveries 6 5
Ending balance $ 2 3
Popular U.S. | Consumer | Other | ASU 2022-02    
Financing Receivable, Allowance for Credit Losses [Line Items]    
Beginning balance   $ 0