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Transfers of financial assets and servicing assets - Additional Information (Details) - USD ($)
$ in Thousands
3 Months Ended 12 Months Ended
Mar. 31, 2021
Mar. 31, 2020
Dec. 31, 2020
Dec. 31, 2019
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]        
Weighted average mortgage servicing fees 0.30% 0.30%    
Mortgage loans related to buy-back option program $ 29,344,620   $ 29,588,430  
Sensitivity Analysis Of Fair Value Of Interests Continued To Be Held By Transfer or Servicing Assets Or Liabilities Description Of Objectives Methodology And Limitations The sensitivity analyses presented in the table above for servicing rights are hypothetical and should be used with caution. As the figures indicate, changes in fair value based on a 10 and 20 percent variation in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also, in the sensitivity tables included herein, the effect of a variation in a particular assumption on the fair value of the retained interest is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another (for example, increases in market interest rates may result in lower prepayments and increased credit losses), which might magnify or counteract the sensitivities.      
Mortgage servicing rights $ 122,543 $ 147,311 118,395 $ 150,906
PB        
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]        
Mortgage servicing rights 1,000      
Loans with Recourse        
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]        
Loans serviced 900,000   900,000  
GNMA        
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]        
Repurchased loans 44,000 22,000    
Buy back option program        
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]        
Mortgage loans related to buy-back option program 29,000   57,000  
Residential Mortgage        
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]        
Securitization Financial Asset For Which Transfer Is Accounted As Sale Gain Loss On Sale 3,700 3,800    
Mortgage loans related to buy-back option program 1,700,000   1,800,000  
Serviced Mortgage Loans        
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]        
Servicing rights on whole loan sales, principal balance 65,000 10,000    
Securitization Financial Asset For Which Transfer Is Accounted As Sale Gain Loss On Sale 1,300 $ 200    
Loans serviced 12,700,000   12,900,000  
Serviced Mortgage Loans | Loans with Recourse        
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]        
Repurchased loans $ 8,000   $ 8,000