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Transfers of financial assets and servicing assets - Key economic assumptions used (Details) - Residential Mortgage
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
BPPR    
Assumption for Fair Value as of Balance Sheet Date of Assets or Liabilities that relate to Transferor's Continuing Involvement    
Prepayment speed 7.60% 7.00%
Weighted average life 8 years 8 months 12 days 9 years 6 months
Discount rate (annual rate) 10.90% 10.90%
PB    
Assumption for Fair Value as of Balance Sheet Date of Assets or Liabilities that relate to Transferor's Continuing Involvement    
Prepayment speed 21.90% 0.00%
Weighted average life 3 years 7 months 6 days 0 years
Discount rate (annual rate) 10.50% 0.00%