UNITED STATES
	SECURITIES AND EXCHANGE COMMISSION
	Washington, D.C. 20549
	Form 10-Q
[X]	Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
	For the quarterly period ended March 31, 2020
	Or
[ ] Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
	Commission File Number: 001-34084
POPULAR, INC.
(Exact name of registrant as specified in its charter)
Puerto Rico			66-0667416
(State or other jurisdiction of Incorporation or			(IRS Employer Identification Number)
organization)
Popular Center Building
209 Muñoz Rivera Avenue
Hato Rey, Puerto Rico			00918
(Address of principal executive offices)			(Zip code)
(787) 765-9800
(Registrant’s telephone number, including area code)
NOT APPLICABLE
(Former name, former address and former fiscal year, if changed since last report)
Securities registered pursuant to Section 12(b) of the Act:
Title of each class		Trading Symbol(s)	Name of each exchange on which registered
Common Stock ($0.01 par value)		BPOP	The NASDAQ Stock Market
6.70% Cumulative Monthly Income Trust Preferred Securities		BPOPN	The NASDAQ Stock Market
6.125% Cumulative Monthly Income Trust Preferred Securities		BPOPM	The NASDAQ Stock Market
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
	[X] Yes	[ ] No
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).
	[X] Yes	[ ] No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer”, “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act:
Large accelerated filer [X]		Accelerated filer [ ]	Non-accelerated filer [ ]
Smaller reporting company [ ]		Emerging growth company [ ]
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. [ ]
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
	[ ] Yes	[X] No

1

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date: Common Stock, $0.01 par value, 85,715,649 shares outstanding as of May 6, 2020.

2

POPULAR, INC.
INDEX

Part I – Financial Information	Page
Item 1. Financial Statements
Unaudited Consolidated Statements of Financial Condition at March 31, 2020 and
December 31, 2019	6
Unaudited Consolidated Statements of Operations for the quarters
ended March 31, 2020 and 2019	7
Unaudited Consolidated Statements of Comprehensive Income for the
quarters ended March 31, 2020 and 2019	8
Unaudited Consolidated Statements of Changes in Stockholders’ Equity for the
quarters ended March 31, 2020 and 2019	9
Unaudited Consolidated Statements of Cash Flows for the quarters
ended March 31, 2020 and 2019	11
Notes to Unaudited Consolidated Financial Statements	13
Item 2. Management’s Discussion and Analysis of Financial Condition and
Results of Operations	124
Item 3. Quantitative and Qualitative Disclosures about Market Risk	167
Item 4. Controls and Procedures	167
Part II – Other Information
Item 1. Legal Proceedings	168
Item 1A. Risk Factors	168
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds	170
Item 3. Defaults Upon Senior Securities	171
Item 4. Mine Safety Disclosures	171
Item 5. Other information	171
Item 6. Exhibits	171
Signatures	172

3

Forward-Looking Information

This Form 10-Q contains “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995, including, without limitation, statements about Popular Inc.’s (the “Corporation,” “Popular,” “we,” “us,” “our”) business, financial condition, results of operations, plans, objectives, future performance and the effects of the COVID-19 pandemic on our business. These statements are not guarantees of future performance, are based on management’s current expectations and, by their nature, involve risks, uncertainties, estimates and assumptions. Potential factors, some of which are beyond the Corporation’s control, could cause actual results to differ materially from those expressed in, or implied by, such forward-looking statements. Risks and uncertainties include without limitation the effect of competitive and economic factors, and our reaction to those factors, the adequacy of the allowance for loan losses, delinquency trends, market risk and the impact of interest rate changes, capital markets conditions, capital adequacy and liquidity, and the effect of legal and regulatory proceedings and new accounting standards on the Corporation’s financial condition and results of operations. All statements contained herein that are not clearly historical in nature are forward-looking, and the words “anticipate,” “believe,” “continues,” “expect,” “estimate,” “intend,” “project” and similar expressions and future or conditional verbs such as “will,” “would,” “should,” “could,” “might,” “can,” “may” or similar expressions are generally intended to identify forward-looking statements.

Various factors, some of which are beyond Popular’s control, could cause actual results to differ materially from those expressed in, or implied by, such forward-looking statements. Factors that might cause such a difference include, but are not limited to:

 the rate of growth or decline in the economy and employment levels, as well as general business and economic conditions in the geographic areas we serve and, in particular, in the Commonwealth of Puerto Rico (the “Commonwealth” or “Puerto Rico”), where a significant portion of our business is concentrated;

 the impact of the current fiscal and economic challenges of Puerto Rico and the measures taken and to be taken by the Puerto Rico Government and the Federally-appointed oversight board on the economy, our customers and our business;

 the impact of the pending debt restructuring proceedings under Title III of the Puerto Rico Oversight, Management and Economic Stability Act (“PROMESA”) and of other actions taken or to be taken to address Puerto Rico’s fiscal challenges on the value of our portfolio of Puerto Rico government securities and loans to governmental entities and of our commercial, mortgage and consumer loan portfolios where private borrowers could be directly affected by governmental action;

 the scope and duration of the coronavirus (COVID-19) pandemic, actions taken by governmental authorities in response to the pandemic, and the direct and indirect impact of the pandemic on us, our clients, customers, service providers and third parties;

 changes in interest rates and market liquidity, which may reduce interest margins, impact funding sources and affect our ability to originate and distribute financial products in the primary and secondary markets;

 the fiscal and monetary policies of the federal government and its agencies;

 changes in federal bank regulatory and supervisory policies, including required levels of capital and the impact of proposed capital standards on our capital ratios;

 additional Federal Deposit Insurance Corporation (“FDIC”) assessments;

 regulatory approvals that may be necessary to undertake certain actions or consummate strategic transactions such as acquisitions and dispositions;

 unforeseen or catastrophic events, including extreme weather events, other natural disasters, man-made disasters or the emergence of pandemics, epidemics and other health-related crises, which could cause a disruption in our operations or other adverse consequences for our business;

 the relative strength or weakness of the consumer and commercial credit sectors and of the real estate markets in Puerto Rico and the other markets in which borrowers are located;

 the performance of the stock and bond markets;

4

 competition in the financial services industry;

 possible legislative, tax or regulatory changes; and

 a failure in or breach of our operational or security systems or infrastructure or those of EVERTEC, Inc., our provider of core financial transaction processing and information technology services, or of other third parties providing services to us, including as a result of cyberattacks, e-fraud, denial-of-services and computer intrusion, that might result in loss or breach of customer data, disruption of services, reputational damage or additional costs to Popular.

Other possible events or factors that could cause results or performance to differ materially from those expressed in these forward-looking statements include the following:

 negative economic conditions that adversely affect housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of non-performing assets, charge-offs and provision expense;

 changes in market rates and prices which may adversely impact the value of financial assets and liabilities;

 potential judgments, claims, damages, penalties, fines and reputational damage resulting from pending or future litigation and regulatory or government actions, including as a result of our participation in and execution of government programs related to the COVID-19 pandemic;

 changes in accounting standards, rules and interpretations;

 our ability to grow our core businesses;

 decisions to downsize, sell or close units or otherwise change our business mix; and

 management’s ability to identify and manage these and other risks.

Further, statements about the potential effects of the COVID-19 pandemic on our business, financial condition, liquidity and results of operation may constitute forward-looking statements and are subject to the risk that actual effects may differ, possibly materially, from what is reflected in those forward-looking statements due to factors and future developments that are uncertain, unpredictable and in many cases beyond our control, including actions taken by governmental authorities in response to the pandemic and the direct and indirect impact of the pandemic on our customers, clients, third parties and us.

Moreover, the outcome of legal and regulatory proceedings, as discussed in “Part II, Item 1. Legal Proceedings,” is inherently uncertain and depends on judicial interpretations of law and the findings of regulators, judges and/or juries. Investors should refer to the Corporation’s Annual Report on Form 10-K for the year ended December 31, 2019, as well as “Part II, Item 1A” of this Form 10-Q for a discussion of such factors and certain risks and uncertainties to which the Corporation is subject.

All forward-looking statements included in this Form 10-Q are based upon information available to Popular as of the date of this Form 10-Q, and other than as required by law, including the requirements of applicable securities laws, we assume no obligation to update or revise any such forward-looking statements to reflect occurrences or unanticipated events or circumstances after the date of such statements.

5

POPULAR, INC.

CONSOLIDATED STATEMENTS OF FINANCIAL CONDITION

(UNAUDITED)

			March 31,		December 31,
(In thousands, except share information)			2020		2019
Assets:
Cash and due from banks			$	445,551	$	388,311
Money market investments:
		Time deposits with other banks		5,941,716		3,262,286
		Total money market investments		5,941,716		3,262,286
Trading account debt securities, at fair value:
		Pledged securities with creditors’ right to repledge		606		598
		Other trading account debt securities		41,939		39,723
Debt securities available-for-sale, at fair value:
		Pledged securities with creditors’ right to repledge		190,092		202,585
		Other debt securities available-for-sale		15,623,209		17,445,888
Debt securities held-to-maturity, at amortized cost (fair value 2020 - $80,400; 2019 - $105,110)				95,263		97,662
		Less – Allowance for credit losses		13,390		-
		Debt securities held-to-maturity, net		81,873		97,662
Equity securities (realizable value 2020 -$168,459); (2019 - $165,952)				163,058		159,887
Loans held-for-sale, at lower of cost or fair value				87,855		59,203
Loans held-in-portfolio				27,847,840		27,587,856
		Less – Unearned income		185,568		180,983
		Allowance for credit losses		919,716		477,708
		Total loans held-in-portfolio, net		26,742,556		26,929,165
Premises and equipment, net				552,007		556,650
Other real estate				123,922		122,072
Accrued income receivable				176,078		180,871
Mortgage servicing assets, at fair value				147,311		150,906
Other assets				1,788,437		1,819,615
Goodwill				671,122		671,122
Other intangible assets				26,307		28,780
Total assets			$	52,803,639	$	52,115,324
Liabilities and Stockholders’ Equity
Liabilities:
	Deposits:
		Non-interest bearing	$	9,396,449	$	9,160,173
		Interest bearing		35,400,727		34,598,433
		Total deposits		44,797,176		43,758,606
Assets sold under agreements to repurchase				178,766		193,378
Other short-term borrowings				100,000		-
Notes payable				1,058,131		1,101,608
Other liabilities				999,961		1,044,953
		Total liabilities		47,134,034		46,098,545
Commitments and contingencies (Refer to Note 21)
Stockholders’ equity:
Preferred stock, 30,000,000 shares authorized; 885,726 shares issued and outstanding (2019 - 2,006,391)				22,143		50,160
Common stock, $0.01 par value; 170,000,000 shares authorized;104,407,688 shares issued (2019 - 104,392,222) and 88,125,974 shares outstanding (2019 - 95,589,629)				1,044		1,044
Surplus				4,366,300		4,447,412
Retained earnings				1,940,170		2,147,915
Treasury stock - at cost, 16,281,714 shares (2019 - 8,802,593)				(870,675)		(459,814)
Accumulated other comprehensive income (loss), net of tax				210,623		(169,938)
		Total stockholders’ equity		5,669,605		6,016,779
Total liabilities and stockholders’ equity			$	52,803,639	$	52,115,324
The accompanying notes are an integral part of these Consolidated Financial Statements.

6

POPULAR, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

(UNAUDITED)

			Quarters ended March 31,
(In thousands, except per share information)				2020		2019
Interest income:
	Loans		$	450,446	$	447,713
	Money market investments			12,000		29,220
	Investment securities			87,912		81,036
		Total interest income		550,358		557,969
Interest expense:
	Deposits			62,101		70,826
	Short-term borrowings			1,048		1,600
	Long-term debt			14,114		14,580
		Total interest expense		77,263		87,006
Net interest income				473,095		470,963
Provision for credit losses - loan portfolios				188,995		41,825
Provision for credit losses - investment securities				736		-
Net interest income after provision for credit losses				283,364		429,138
Service charges on deposit accounts				41,659		38,691
Other service fees				64,773		64,307
Mortgage banking activities (Refer to Note 10)				6,420		9,926
Net (loss) gain, including impairment, on equity securities				(2,728)		1,433
Net profit on trading account debt securities				491		260
Net gain on sale of loans, including valuation adjustments on loans held-for-sale				957		-
Indemnity reserves on loans sold expense				(4,793)		(93)
Other operating income				19,864		21,906
		Total non-interest income		126,643		136,430
Operating expenses:
Personnel costs				146,831		143,117
Net occupancy expenses				25,158		23,537
Equipment expenses				21,605		19,705
Other taxes				13,681		11,662
Professional fees				101,071		87,466
Communications				5,954		5,849
Business promotion				14,197		14,674
FDIC deposit insurance				5,080		4,806
Other real estate owned (OREO) expenses				2,479		2,677
Other operating expenses				34,079		31,615
Amortization of intangibles				2,473		2,312
		Total operating expenses		372,608		347,420
Income before income tax				37,399		218,148
Income tax expense				3,097		50,223
Net Income			$	34,302	$	167,925
Net Income Applicable to Common Stock			$	33,632	$	166,994
Net Income per Common Share - Basic			$	0.37	$	1.69
Net Income per Common Share - Diluted			$	0.37	$	1.69
The accompanying notes are an integral part of these Consolidated Financial Statements.

7

POPULAR, INC.

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(UNAUDITED)

			Quarters ended March 31,
(In thousands)		2020		2019
Net income		$	34,302	$	167,925
Reclassification to retained earnings due to cumulative effect of accounting change			-		(50)
Other comprehensive income before tax:
Foreign currency translation adjustment			(1,818)		(1,238)
Amortization of net losses of pension and postretirement benefit plans			5,362		5,876
Unrealized holding gains on debt securities arising during the period			447,117		109,863
Unrealized net losses on cash flow hedges			(4,702)		(682)
	Reclassification adjustment for net losses included in net income		1,327		1,030
Other comprehensive income before tax			447,286		114,799
Income tax expense			(66,725)		(10,804)
Total other comprehensive income, net of tax			380,561		103,995
Comprehensive income, net of tax		$	414,863	$	271,920
Tax effect allocated to each component of other comprehensive income:			Quarters ended March 31,
(In thousands)		2020		2019
Amortization of net losses of pension and postretirement benefit plans		$	(2,011)	$	(2,203)
Unrealized holding gains on debt securities arising during the period			(65,341)		(8,460)
Unrealized net losses on cash flow hedges			1,113		245
	Reclassification adjustment for net losses included in net income		(486)		(386)
Income tax expense		$	(66,725)	$	(10,804)
The accompanying notes are an integral part of these Consolidated Financial Statements.

8

POPULAR, INC.

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY

(UNAUDITED)

												Accumulated
												other
		Common		Preferred				Retained		Treasury		comprehensive
(In thousands)		stock		stock		Surplus		earnings		stock		(loss) income		Total
Balance at December 31, 2018		$	1,043	$	50,160	$	4,365,606	$	1,651,731	$	(205,509)	$	(427,974)	$	5,435,057
Cumulative effect of accounting change									4,905						4,905
Net income									167,925						167,925
Issuance of stock							793								793
Dividends declared:
	Common stock[1]								(28,986)						(28,986)
	Preferred stock								(931)						(931)
Common stock purchases[2]							(52,670)				(200,449)				(253,119)
Common stock reissuance							178				2,005				2,183
Stock based compensation							(867)				9,105				8,238
Other comprehensive income, net of tax													103,995		103,995
Balance at March 31, 2019		$	1,043	$	50,160	$	4,313,040	$	1,794,644	$	(394,848)	$	(323,979)	$	5,440,060
Balance at December 31, 2019		$	1,044	$	50,160	$	4,447,412	$	2,147,915	$	(459,814)	$	(169,938)	$	6,016,779
Cumulative effect of accounting change									(205,842)						(205,842)
Net income									34,302						34,302
Issuance of stock							863								863
Dividends declared:
	Common stock[1]								(35,505)						(35,505)
	Preferred stock								(700)						(700)
Common stock purchases[3]							(77,066)				(425,735)				(502,801)
Common stock reissuance							(563)				3,669				3,106
Preferred stock redemption[4]					(28,017)										(28,017)
Stock based compensation							(4,346)				11,205				6,859
Other comprehensive income, net of tax													380,561		380,561
Balance at March 31, 2020		$	1,044	$	22,143	$	4,366,300	$	1,940,170	$	(870,675)	$	210,623	$	5,669,605
[1]	Dividends declared per common share during the quarter ended March 31, 2020 - $0.40 (2019 - $0.30).
[2]	During the quarter ended March 31, 2019, the Corporation entered into a $250 million accelerated share repurchase transaction with respect to its common stock, which was accounted for as a treasury stock transaction. Refer to Note 18 for additional information.
[3]	On January 30, 2020, the Corporation entered into a $500 million accelerated share repurchase transaction with respect to its common stock, which was accounted for as a treasury stock transaction. Refer to Note 18 for additional information.
[4]	On February 24, 2020, the Corporation redeemed all the outstanding shares of 2008 Series B Preferred Stock. Refer to Note 18 for additional information.

9

		March 31,		March 31,
Disclosure of changes in number of shares:		2020		2019
Preferred Stock:
	Balance at beginning of period		2,006,391		2,006,391
	Redemption of stock		(1,120,665)		-
	Balance at end of period		885,726		2,006,391
Common Stock – Issued:
	Balance at beginning of period		104,392,222		104,320,303
	Issuance of stock		15,466		18,037
	Balance at end of period		104,407,688		104,338,340
	Treasury stock		(16,281,714)		(7,708,449)
Common Stock – Outstanding			88,125,974		96,629,891
The accompanying notes are an integral part of these Consolidated Financial Statements.

10

POPULAR, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(UNAUDITED)

			Quarters ended March 31,
(In thousands)				2020		2019
Cash flows from operating activities:
Net income			$	34,302	$	167,925
Adjustments to reconcile net income to net cash provided by operating activities:
	Provision for credit losses			189,731		41,825
	Amortization of intangibles			2,473		2,312
	Depreciation and amortization of premises and equipment			14,486		14,295
	Net accretion of discounts and amortization of premiums and deferred fees			(27,269)		(38,813)
	Share-based compensation			5,331		6,930
	Fair value adjustments on mortgage servicing rights			5,229		3,825
	Indemnity reserves on loans sold expense			4,793		93
	Earnings from investments under the equity method, net of dividends or distributions			(9,716)		(9,027)
	Deferred income tax (benefit) expense			(23,152)		45,796
	Gain on:
		Disposition of premises and equipment and other productive assets		(1,369)		(2,265)
		Proceeds from insurance claims		(366)		-
		Sale of loans, including valuation adjustments on loans held-for-sale and mortgage banking activities		(4,944)		(4,058)
		Sale of foreclosed assets, including write-downs		(4,850)		(3,772)
	Acquisitions of loans held-for-sale			(51,163)		(44,748)
	Proceeds from sale of loans held-for-sale			12,135		13,802
	Net originations on loans held-for-sale			(58,166)		(53,231)
	Net decrease (increase) in:
		Trading debt securities		117,276		105,838
		Equity securities		(273)		(4,362)
		Accrued income receivable		4,794		3,224
		Other assets		55,644		28,709
	Net (decrease) increase in:
		Interest payable		(9,488)		(6,915)
		Pension and other postretirement benefits obligation		3,276		5,297
		Other liabilities		(65,735)		(100,585)
Total adjustments				158,677		4,170
Net cash provided by operating activities				192,979		172,095
Cash flows from investing activities:
	Net increase in money market investments			(2,679,671)		(643,117)
	Purchases of investment securities:
		Available-for-sale		(1,550,746)		(3,123,508)
		Equity		(15,219)		(1,239)
	Proceeds from calls, paydowns, maturities and redemptions of investment securities:
		Available-for-sale		3,838,754		3,006,779
		Held-to-maturity		2,877		2,587
	Proceeds from sale of investment securities:
		Equity		12,321		2,679
	Net disbursements on loans			(192,839)		(78,969)
	Proceeds from sale of loans			1,884		7,806
	Acquisition of loan portfolios			(96,153)		(129,875)
	Return of capital from equity method investments			131		1,371
	Payments to acquire equity method investments			(440)		-
	Acquisition of premises and equipment			(15,133)		(19,438)
	Proceeds from insurance claims			366		-
	Proceeds from sale of:
		Premises and equipment and other productive assets		6,659		5,975
		Foreclosed assets		19,413		26,119
Net cash used in investing activities				(667,796)		(942,830)

11

Cash flows from financing activities:
	Net increase (decrease) in:
		Deposits		1,047,341		1,169,706
		Assets sold under agreements to repurchase		(14,612)		(80,659)
		Other short-term borrowings		100,000		1
	Payments of notes payable			(43,800)		(59,526)
	Principal payments of finance leases			(538)		(439)
	Proceeds from issuance of common stock			3,969		2,976
	Payments for repurchase of redeemable preferred stock			(28,017)		-
	Dividends paid			(29,726)		(25,713)
	Net payments for repurchase of common stock			(500,222)		(250,314)
	Payments related to tax withholding for share-based compensation			(2,579)		(2,805)
Net cash provided by financing activities				531,816		753,227
Net increase (decrease) in cash and due from banks, and restricted cash				56,999		(17,508)
Cash and due from banks, and restricted cash at beginning of period				394,323		403,251
Cash and due from banks, and restricted cash at the end of the period			$	451,322	$	385,743
The accompanying notes are an integral part of these Consolidated Financial Statements.

12

Notes to Consolidated Financial

Statements (Unaudited)

Note 1 -	Nature of operations	14
Note 2 -	Basis of presentation	15
Note 3 -	New accounting pronouncements	16
Note 4 -	Summary of significant accounting policies	21
Note 5 -	Restrictions on cash and due from banks and certain securities	24
Note 6 -	Debt securities available-for-sale	25
Note 7 -	Debt securities held-to-maturity	28
Note 8 -	Loans	31
Note 9 -	Allowance for credit losses – loans held-in-portfolio	39
Note 10 -	Mortgage banking activities	57
Note 11 -	Transfers of financial assets and mortgage servicing assets	58
Note 12 -	Other real estate owned	61
Note 13 -	Other assets	62
Note 14 -	Goodwill and other intangible assets	63
Note 15 -	Deposits	66
Note 16 -	Borrowings	67
Note 17 -	Other liabilities	69
Note 18 -	Stockholders’ equity	70
Note 19 -	Other comprehensive loss	71
Note 20 -	Guarantees	73
Note 21 -	Commitments and contingencies	75
Note 22-	Non-consolidated variable interest entities	82
Note 23 -	Related party transactions	84
Note 24 -	Fair value measurement	87
Note 25 -	Fair value of financial instruments	93
Note 26 -	Net income per common share	96
Note 27 -	Revenue from contracts with customers	97
Note 28 -	Leases	99
Note 29 -	Pension and postretirement benefits	101
Note 30 -	Stock-based compensation	102
Note 31 -	Income taxes	104
Note 32 -	Supplemental disclosure on the consolidated statements of cash flows	108
Note 33 -	Segment reporting	109
Note 34 -	Condensed consolidating financial information of guarantor and issuers of registered guaranteed securities	114

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Note 1 – Nature of operations

Popular, Inc. (the “Corporation” or “Popular”) is a diversified, publicly-owned financial holding company subject to the supervision and regulation of the Board of Governors of the Federal Reserve System. The Corporation has operations in Puerto Rico, the mainland United States (“U.S.”) and the U.S. and British Virgin Islands. In Puerto Rico, the Corporation provides retail, mortgage, and commercial banking services through its principal banking subsidiary, Banco Popular de Puerto Rico (“BPPR”), as well as investment banking, broker-dealer, auto and equipment leasing and financing, and insurance services through specialized subsidiaries. In the mainland U.S., the Corporation provides retail, mortgage and commercial banking services through its New York-chartered banking subsidiary, Popular Bank (“PB”), which has branches located in New York, New Jersey and Florida.

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Note 2 – Basis of Presentation

Basis of Presentation

The consolidated interim financial statements have been prepared without audit. The Consolidated Statement of Financial Condition data at December 31, 2019 was derived from audited financial statements. The unaudited interim financial statements are, in the opinion of management, a fair statement of the results for the periods reported and include all necessary adjustments, all of a normal recurring nature, for a fair statement of such results.

Certain information and note disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America have been condensed or omitted from the unaudited financial statements pursuant to the rules and regulations of the Securities and Exchange Commission. Accordingly, these financial statements should be read in conjunction with the audited Consolidated Financial Statements of the Corporation for the year ended December 31, 2019, included in the Corporation’s 2019 Form 10-K. Operating results for the interim periods disclosed herein are not necessarily indicative of the results that may be expected for a full year or any future period.

Use of Estimates in the Preparation of Financial Statements

The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

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Note 3 - New accounting pronouncements

Recently Adopted Accounting Standards Updates
Standard	Description	Date of adoption	Effect on the financial statements
FASB ASU 2020-03, Codification Improvements to Financial Instruments	The FASB issued ASU 2020-03 in March 2020, which, among other things, provides clarification on issues related to the term that should be used to measure expected credit losses of net investments in leases and that an allowance for credit losses should be recorded once control of financial assets has been regained.	January 1, 2020	The Corporation was not impacted by the adoption of ASU 2020-03 during the first quarter of 2020.
FASB ASU 2019-08, Compensation – Stock Compensation (Topic 718) and Revenue from Contracts with Customers (Topic 606): Codification Improvements – Share-Based Consideration Payable to a Customer	The FASB issued ASU 2019-08 in November 2019, which requires that an entity measure and classify share-based payment awards granted to a customer in accordance with Topic 718. Therefore, the grant-date fair value of the share-based payment awards will be the basis for the reduction of the transaction price.	January 1, 2020	The Corporation was not impacted by the adoption of ASU 2019-08 during the first quarter of 2020 since it does not grant shared-based payments awards to its customers.

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Standard	Description	Date of adoption	Effect on the financial statements
FASB ASU 2018-18, Collaborative Arrangements (Topic 808): Clarifying the Interaction between Topic 808 and Topic 606	The FASB issued ASU 2018-18 in November 2018 which, among other things, provides guidance on how to assess whether certain collaborative arrangement transactions should be accounted for under Topic 606.	January 1, 2020	The Corporation was not impacted by the adoption of ASU 2018-18 during the first quarter of 2020 since it does not have collaborative arrangements.
FASB ASU 2018-15, Intangibles – Goodwill and Other – Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract	The FASB issued ASU 2018-15 in August 2018 which, among other things, aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software, and clarifies the term over which such capitalized implementation costs should be amortized.	January 1, 2020	The Corporation adopted ASU 2018-15 during the first quarter of 2020 and was not significantly impacted, since it applied the existing guidance and capitalized implementation costs of cloud computing arrangements. Capitalized implementation costs of cloud computing arrangements are presented as part of “Other assets”. Refer to amended disclosures on Note 13, Other assets.

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Standard	Description	Date of adoption	Effect on the financial statements
FASB ASU 2017-04, Intangibles – Goodwill and Other (Topic 350): Simplifying the Accounting for Goodwill Impairment	The FASB issued ASU 2017-04 in January 2017, which simplifies the accounting for goodwill impairment by removing Step 2 of the two-step goodwill impairment test under the current guidance. Goodwill impairment will now be the amount by which a reporting unit’s carrying value exceeds its fair value, not to exceed the carrying amount of goodwill. Entities will be required to disclose the amount of goodwill at reporting units with zero or negative carrying amounts.	January 1, 2020	The Corporation adopted ASU 2017-04 during the first quarter of 2020 and, as such, considered this guidance when performing the interim impairment test as of March 31, 2020. Refer to Note 14, Goodwill and other intangible assets, for additional information.
FASB ASU 2017-03, Accounting Changes and Error Corrections (Topic 250) and Investments-Equity Method and Joint Ventures (Topic 323): Amendments to SEC Paragraphs Pursuant to Staff Announcements at the September 22, 2016 and November 17, 2016 EITF Meetings (SEC Update)	The FASB issued ASU 2017-03 in January 2017, which incorporates into the Accounting Standards Codification recent SEC guidance about certain investments in qualified affordable housing and disclosing under SEC SAB Topic 11.M the effect on financial statements of adopting the revenue, leases and credit losses standards.	January 1, 2020	The Corporation has considered the guidance in this Update in its disclosures on the effect in its consolidated financial statements of adoption of the new Credit Loss Standard, discussed below.

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FASB ASUs Financial Instruments – Credit Losses (Topic 326)

Since June 2016, the FASB has issued a series of ASUs mainly related to credit losses (Topic 326), which replace the incurred loss model with a current expected credit loss (“CECL”) model. The CECL model applies to financial assets measured at amortized cost that are subject to credit losses and certain off-balance sheet exposures. CECL establishes a forward-looking methodology that reflects the expected credit losses over the lives of financial assets, starting when such assets are first acquired. Under the revised methodology, credit losses will be measured based on past events, current conditions and reasonable and supportable forecasts that affect the collectability of financial assets. CECL also revises the approach to recognizing credit losses for available-for-sale securities by replacing the direct write-down approach with the allowance approach and limiting the allowance to the amount at which the security’s fair value is less than the amortized cost. In addition, CECL provides that the initial allowance for credit losses on purchased credit deteriorated (“PCD”) financial assets will be recorded as an increase to the purchase price, with subsequent changes to the allowance recorded as a credit loss expense. The amendments to Topic 326 include the areas of accrued interest receivable, transfers of loans and debt securities between classifications and the inclusion of expected recoveries in the allowance for credit losses including PCD assets. The standards also expand credit quality disclosures. These accounting standards updates were effective on January 1, 2020.

The Corporation adopted the new CECL accounting standard effective on January 1, 2020. As a result of the adoption, the Corporation recorded an increase in its allowance for credit losses related to its loan portfolio of $315 million, and a decrease of $9 million in the allowance for credit losses for unfunded commitments and credit recourse guarantees which is recorded in Other Liabilities. The Corporation also recognized an allowance for credit losses of approximately $13 million related to its held-to-maturity debt securities portfolio. The adoption of CECL was recognized under the modified retrospective approach. Therefore, the adjustments to record the increase in the allowance for credit losses was recorded as a decrease to the opening balance of retained earnings of the year of implementation, net of income taxes, except for approximately $17 million related to loans previously accounted under ASC Subtopic 310-30, which resulted in a reclassification between certain contra loan balance accounts to the allowance for credit losses. The total impact to retained earnings, net of tax, related to the adoption of CECL was of $205.8 million.

As part of the adoption of CECL, the Corporation has made the election to break the existing pools of purchased credit impaired (“PCI”) loans previously accounted for under the ASC Subtopic 310-30 guidance. These loans are now accounted for on an individual loan basis under the PCD accounting methodology under CECL. Following the applicable accounting guidance, PCI loans were previously excluded from non-performing status. Upon transition to the individual loan measurement, these loans are no longer excluded from non-performing status, resulting in an increase of $278 million in NPLs at January 1, 2020. This increase includes $144 million in loans currently over 90 days past due and $134 million in loans that are not delinquent in their payment terms but are reported as non-performing due to other credit quality considerations.

The Corporation will avail itself of the option to phase in over a period of three years, beginning on January 1, 2022, the day-one effects on regulatory capital arising from the adoption of CECL. The Corporation was also impacted by the additional disclosures required by CECL. The CECL accounting standard also requires additional disclosures related to delinquencies, collateral types and other credit metrics for loans and investments. Refer to Notes 7, Investment Securities Held- to- maturity, Note 8 -Loans and Note 9- Allowance for Credit losses for additional disclosures provided in compliance with the new CECL standard.

Additionally, adoption of the following standards during 2020 did not have a significant impact on the Corporation’s Consolidated Financial Statements:

 FASB ASUs 2018-17, Consolidation (Topic 810): Targeted Improvements to Related Party Guidance for Variable Interest Entities

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Accounting Standards Updates Not Yet Adopted
Standard	Description	Date of adoption	Effect on the financial statements
FASB ASU 2020-04, Reference Rate Reform (Topic 848)	The FASB issued ASU 2020-04 in March 2020, which provides accounting relief from the future impact of the cessation of LIBOR by, among other things, providing optional expedients to treat contract modifications resulting from such reference rate reform as a continuation of the existing contract and for hedging relationships to not be de-designated resulting from such changes provided certain criteria are met.	December 31, 2022	The Corporation is currently in the process of identifying its LIBOR-based contracts that will be impacted by this standard, incorporating fallback language if negotiated and incorporating reference rate language in new contracts to prepare for these changes. Notwithstanding, it will elect such optional expedients for contracts left unmodified.
For other recently issued Accounting Standards Updates not yet effective, refer to Note 3 to the Consolidated Financial Statements included in the 2019 Form 10-K.

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Note 4 – Summary of significant accounting policies

The accounting and financial reporting policies of Popular, Inc. and its subsidiaries (the “Corporation”) conform with accounting principles generally accepted in the United States of America and with prevailing practices within the financial services industry. A description of the significant accounting and financial reporting policies can be found on Note 2 to the Consolidated Financial Statements included in its Annual Report on Form 10-K for the year ended December 31, 2019.

In connection with the implementation of the CECL new accounting standard, the Corporation has made changes to certain of its accounting policies related to its loans portfolio, debt securities portfolio and allowance for credit losses

Investment securities

Debt securities that the Corporation has the intent and ability to hold to maturity are classified as debt securities held-to-maturity and reported at amortized cost. An allowance for credit losses is established for the expected credit losses over the remaining term of debt securities-held-to-maturity. The Corporation has established a methodology to estimate credit losses which considers qualitative factors, including internal credit ratings and the underlying source of repayment in determining the amount of expected credit losses. Debt securities held-to-maturity are written-off through the allowance for credit losses when a portion or the entire amount is deemed uncollectible, based on the information considered to develop expected credit losses through the life of the asset. The allowance for credit losses is estimated by leveraging the expected loss framework for mortgages in the case of securities collateralized by 2^nd lien loans and the commercial C&I models for municipal bonds. As part of this framework, internal factors are stressed, as a qualitative adjustment, to reflect current conditions that are not necessarily captured within the historical loss experience. The modeling framework includes a 2 year reasonable and supportable period gradually reverting, over a 1-year horizon, to historical information at the model input level.

Debt securities classified as available-for-sale are reported at fair value. Declines in fair value below the securities’ amortized cost which are not related to estimated credit losses are recorded through other comprehensive income or loss, net of taxes. If the Corporation intends to sell or believes it is more likely than not that it will be required to sell the debt security, it is written down to fair value through earnings. Credit losses relating to available-for-sale debt securities should be recorded through an allowance for credit losses, which will be limited to the difference between the amortized cost and the fair value of the asset. The allowance for credit losses should be established for the expected credit losses over the remaining term of debt security. The Corporation’s portfolio of available-for-sale securities is comprised mainly of U.S. Treasury notes and obligations from the U.S. Government. These securities have an explicit or implicit guarantee from the U.S. government, are highly rated by major rating agencies, and have a long history of no credit losses. Accordingly, the Corporation applies a zero-credit loss assumption and no allowance for credit losses has been established. The Corporation monitors its securities portfolio composition and credit performance on a quarterly basis to determine if any allowance is considered necessary. Debt securities available-for-sale are written-off when a portion or the entire amount is deemed uncollectible, based on the information considered to develop expected credit losses through the life of the asset.

Loans

Purchased loans with no evidence of credit deterioration since origination are accounted at fair value upon acquisition. Credit discounts are included in the determination of fair value and are amortized over the remaining contractual term using the effective interest method. An allowance for credit losses is recognized as a provision expense for expected losses over the remaining life of the loans.

Loans acquired with deteriorated credit quality

PCD loans are defined as those with evidence of a more-than-insignificant deterioration in a loan’s credit quality since origination. PCD loans are initially recorded at its purchase price plus an estimated allowance for credit losses. Upon the acquisition of a PCD loan, the Corporation makes an estimate of the expected credit losses over the remaining contractual term of each individual loan. The estimated credit losses over the life of the loan is recorded as an allowance of credit losses with a corresponding addition to the loan purchase price. The amount of the purchase premium or discount which is not related to credit risk is amortized over the life of the loan through net interest income using the effective interest method or a method that approximates the effective interest method.

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Changes in expected credit losses are recorded as an increase or decrease to the allowance for credit losses with a corresponding charge (reverse) to the provision for credit losses in the Consolidated Statement of Operations.

Refer to Note 8 to the Consolidated Financial Statements for additional information with respect to loans acquired with deteriorated credit quality.

Allowance for credit losses – loans portfolio

The Corporation establishes an allowance for credit losses (“ACL”) for its loan portfolio based on its estimate of credit losses over the remaining contractual term of the loans, adjusted for expected prepayments. An ACL is recognized for all loans including originated and purchased loans, since inception, with a corresponding charge to the provision for loan losses, except for PCD loans for which the ACL at acquisition is recorded as an addition to the purchase price with subsequent changes recorded in earnings.

The Corporation has established a methodology to estimate the ACL which includes a reasonable and supportable forecast period for estimating credit losses, considering quantitative and qualitative factors as well as the economic outlook. As part of this methodology management will evaluate various macroeconomic scenarios, provided by third parties, before selecting a single forward-looking scenario for loss estimation. This evaluation may include benchmarking procedures as well as careful analysis of the underlying assumptions used to build the scenarios. The Corporation may process, from time to time additional macroeconomic scenarios as part of its qualitative adjustment framework.

The macroeconomic variables chosen to estimate credit losses were selected by combining quantitative procedures with expert judgment. These variables were determined to be the best predictors of expected credit losses within the Corporation’s loan portfolios and include drivers such as; unemployment rate, different measures of employment levels, house prices, gross domestic product and measures of disposable income, amongst others. The loss estimation framework includes a reasonable and supportable period of 2 years for PR portfolios, gradually reverting, over a 1-year horizon, to historical macroeconomic variables at the model input level. For the US portfolio the reasonable and supportable period considers the contractual life of the asset, impacted by prepayments, except for the US CRE portfolio. The US CRE portfolio utilizes a 2 year reasonable and supportable period gradually reverting, over a 1-year horizon, to historical information at the output level.

The Corporation developed loan level quantitative models distributed by geography and loan type. This segmentation was determined by evaluating their risk characteristics, which include default patterns, source of repayment, type of collateral, and lending channels, amongst others. The modeling framework includes competing risk models to generate lifetime defaults and prepayments, and other loan level modeling techniques to estimate loss severity. Recoveries on future losses are contemplated as part of the loss severity modeling. These parameters are estimated by combining internal risk factors with macroeconomic expectations. In order to generate the expected credit losses, the output of these models is combined with loan level repayment information. The internal risk factors contemplated within the models may include borrowers credit scores, loan-to-value, delinquency status, risk ratings, interest rate, loan term, loan age and type of collateral, amongst others.

The allowance for credit losses also includes a qualitative framework that addresses two main components; losses that are expected but not captured within the quantitative modeling framework, and model imprecision. In order to identify potential losses that are not captured through the models, management evaluated model limitations as well as the different risks covered by the variables used in each quantitative model. This assessment took into consideration factors listed as part of ASU 326-20-55-4. To complement the analysis management also evaluated sectors that have low levels of historical defaults, but current conditions show the potential for future losses. This type of qualitative adjustment is more prevalent in the commercial portfolios. The model imprecision component of the qualitative adjustments is determined after evaluating model performance for these portfolios through different time periods. This type of qualitative adjustment mainly impacts consumer portfolios.

The Corporation has designated loans classified as collateral dependent for which it applies the practical expedient to measure the ACL based on the fair value of the collateral less cost to sell, when the repayment is expected to be provided substantially by the sale or operation of the collateral and the borrower is experiencing financial difficulty. The fair value of the collateral is based on appraisals, which may be adjusted due to their age, and the type, location, and condition of the property or area or general market conditions to reflect the expected change in value between the effective date of the appraisal and the measurement date.

In the case of trouble debt restructurings, the established framework captures the impact of concessions through discounting modified contractual cash flows, both principal and interest, at the loan’s original effective rate. The impact of these concessions is combined with the expected credit losses generated by the quantitative loss models in order to arrive at the allowance for credit losses. As a result, the allowance for credit losses related to TDRs is impacted by the expected macroeconomic conditions.

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The Credit Cards portfolio, due to its revolving nature, does not have a specified maturity date. To estimate the average remaining term of this segment management evaluated the portfolios payment behavior based on internal historical data. These payment behaviors were further classified into sub-categories that accounted for delinquency history and differences between transactors, revolvers and customers that have exhibited mixed transactor/revolver behavior. Transactors are defined as active accounts without any finance charge in the last 6 months. The paydown curves generated for each sub-category are applied to the outstanding exposure at the measurement date using the first-in first-out (FIFO) methodology. These amortization patterns are combined with loan level default and loss severity modeling to arrive at the allowance for credit losses.

Accrued interest receivable

The amortized basis for loans and investments in debt securities is presented exclusive of accrued interest receivable. The Corporation has elected not to establish an allowance for credit losses for accrued interest receivable for loans and investments in debt securities, given the Corporation’s non-accrual policies, in which accrual of interest is discontinued and reversed based on the asset’s delinquency status. Refer to Note 2 to the Consolidated Financial Statements included in the Corporation’s Annual Report on Form 10k for year ended December 31, 2019 for a description of the Corporation’s nonaccrual policies.

Reserve for unfunded commitments

The Corporation establishes a reserve for unfunded commitments, based on the estimated losses over the remaining term of the facility, which is based on the maximum repayment term associated with future draws from credit lines. An allowance is not established for commitments that are unconditionally cancellable by the Corporation. Accordingly, no reserve is established for unfunded commitments related to its credit cards portfolio. Reserve for the unfunded portion of credit commitments is presented separately within other liabilities in the Consolidated Statements of Financial Condition.

Guarantees, including indirect guarantees of indebtedness to others

The estimated losses to be absorbed under the credit recourse arrangements are recorded as a liability when the loans are sold and are updated by accruing or reversing expense (categorized in the line item “Adjustments (expense) to indemnity reserves on loans sold” in the consolidated statements of operations) throughout the life of the loan, as necessary, when additional relevant information becomes available. The recourse liability is estimated using loan level statistical techniques. Internal factors that are evaluated include customer credit scores, refreshed loan-to-values, loan age, and outstanding balance, amongst others. The methodology leverages the expected loss framework for mortgage loans and includes macroeconomic expectations based on a 2 year reasonable and supportable period, gradually reverting over a 1-year horizon to historical macroeconomic variables at the input level. Estimated future defaults, prepayments and loss severity are combined with loan level repayment information in order to estimate lifetime expected losses for this portfolio. The reserve for the estimated losses under the credit recourse arrangements is presented separately within other liabilities in the Consolidated Statements of Financial Condition.

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Note 5 - Restrictions on cash and due from banks and certain securities

The Corporation’s banking subsidiaries, BPPR and PB, are required by federal and state regulatory agencies to maintain average reserve balances with the Federal Reserve Bank of New York (the “Fed”) or other banks. Those required average reserve balances amounted to $ 1.7 billion at March 31, 2020 (December 31, 2019 - $ 1.6 billion). Cash and due from banks, as well as other highly liquid securities, are used to cover the required average reserve balances.

At March 31, 2020, the Corporation held $64 million in restricted assets in the form of funds deposited in money market accounts, debt securities available for sale and equity securities (December 31, 2019 - $ 52 million). The restricted assets held in debt securities available for sale and equity securities consist primarily of assets held for the Corporation’s non-qualified retirement plans and fund deposits guaranteeing possible liens or encumbrances over the title of insured properties.

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Note 6 – Debt securities available-for-sale

The following tables present the amortized cost, gross unrealized gains and losses, approximate fair value, weighted average yield and contractual maturities of debt securities available-for-sale at March 31, 2020 and December 31, 2019.

		At March 31, 2020
				Gross		Gross				Weighted
		Amortized		unrealized		unrealized		Fair		average
(In thousands)		cost		gains		losses		value		yield
U.S. Treasury securities
	Within 1 year	$	3,401,265	$	16,188	$	-	$	3,417,453	1.50	%
	After 1 to 5 years		5,109,362		271,488		-		5,380,850	2.16
	After 5 to 10 years		1,516,770		102,440		-		1,619,210	1.70
Total U.S. Treasury securities			10,027,397		390,116		-		10,417,513	1.87
Obligations of U.S. Government sponsored entities
	Within 1 year		85,638		606		-		86,244	1.48
	After 1 to 5 years		90		2		-		92	5.64
Total obligations of U.S. Government sponsored entities			85,728		608		-		86,336	1.48
Collateralized mortgage obligations - federal agencies
	Within 1 year		156		-		-		156	1.77
	After 1 to 5 years		1,009		8		-		1,017	2.55
	After 5 to 10 years		79,853		1,066		-		80,919	1.61
	After 10 years		469,095		11,263		1,614		478,744	2.06
Total collateralized mortgage obligations - federal agencies			550,113		12,337		1,614		560,836	1.99
Mortgage-backed securities
	Within 1 year		17		1		-		18	2.18
	After 1 to 5 years		39,494		1,299		15		40,778	3.12
	After 5 to 10 years		349,654		9,573		21		359,206	1.47
	After 10 years		4,207,124		141,907		733		4,348,298	2.52
Total mortgage-backed securities			4,596,289		152,780		769		4,748,300	2.45
Other
	After 1 to 5 years		305		11		-		316	3.62
Total other			305		11		-		316	3.62
Total debt securities available-for-sale[1]		$	15,259,832	$	555,852	$	2,383	$	15,813,301	2.04	%
[1]	Includes $12.8 billion pledged to secure public and trust deposits, assets sold under agreements to repurchase, credit facilities and loan servicing agreements that the secured parties are not permitted to sell or repledge the collateral, of which $10.7 billion serve as collateral for public funds.

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		At December 31, 2019
				Gross		Gross				Weighted
		Amortized		unrealized		unrealized		Fair		average
(In thousands)		cost		gains		losses		value		yield
U.S. Treasury securities
	Within 1 year	$	5,071,201	$	3,262	$	567	$	5,073,896	1.58	%
	After 1 to 5 years		5,137,804		75,597		3,435		5,209,966	2.19
	After 5 to 10 years		1,778,568		429		6,604		1,772,393	1.70
Total U.S. Treasury securities			11,987,573		79,288		10,606		12,056,255	1.86
Obligations of U.S. Government sponsored entities
	Within 1 year		62,492		2		21		62,473	1.45
	After 1 to 5 years		60,021		-		90		59,931	1.48
Total obligations of U.S. Government sponsored entities			122,513		2		111		122,404	1.47
Obligations of Puerto Rico, States and political subdivisions
	Within 1 year		6,975		-		-		6,975	-
Total obligations of Puerto Rico, States and political subdivisions			6,975		-		-		6,975	-
Collateralized mortgage obligations - federal agencies
	Within 1 year		236		-		-		236	1.83
	After 1 to 5 years		350		1		-		351	2.16
	After 5 to 10 years		85,079		31		1,180		83,930	1.63
	After 10 years		504,391		3,640		6,373		501,658	2.08
Total collateralized mortgage obligations - federal agencies			590,056		3,672		7,553		586,175	2.02
Mortgage-backed securities
	Within 1 year		16		-		-		16	2.13
	After 1 to 5 years		36,717		852		1		37,568	3.38
	After 5 to 10 years		350,373		1,958		1,303		351,028	2.02
	After 10 years		4,447,561		60,384		20,243		4,487,702	2.60
Total mortgage-backed securities			4,834,667		63,194		21,547		4,876,314	2.57
Other
	After 1 to 5 years		341		9		-		350	3.62
Total other			341		9		-		350	3.62
Total debt securities available-for-sale[1]		$	17,542,125	$	146,165	$	39,817	$	17,648,473	2.05	%
[1]	Includes $12.2 billion pledged to secure public and trust deposits, assets sold under agreements to repurchase, credit facilities and loan servicing agreements that the secured parties are not permitted to sell or repledge the collateral, of which $10.9 billion serve as collateral for public funds.

The weighted average yield on debt securities available-for-sale is based on amortized cost; therefore, it does not give effect to changes in fair value.

Debt securities not due on a single contractual maturity date, such as mortgage-backed securities and collateralized mortgage obligations, are classified in the period of final contractual maturity. The expected maturities of collateralized mortgage obligations, mortgage-backed securities and certain other securities may differ from their contractual maturities because they may be subject to prepayments or may be called by the issuer.

There were no debt securities sold during the quarters ended March 31, 2020 and March 31, 2019.

The following table present the Corporation’s fair value and gross unrealized losses of debt securities available-for-sale, aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at March 31, 2020 and December 31, 2019.

	At March 31, 2020
	Less than 12 months				12 months or more				Total
			Gross				Gross				Gross
	Fair		unrealized		Fair		unrealized		Fair		unrealized
(In thousands)	value		losses		value		losses		value		losses
Collateralized mortgage obligations - federal agencies	$	11,335	$	117	$	50,605	$	1,497	$	61,940	$	1,614
Mortgage-backed securities		127		2		187,402		767		187,529		769
Total debt securities available-for-sale in an unrealized loss position	$	11,462	$	119	$	238,007	$	2,264	$	249,469	$	2,383

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	At December 31, 2019
	Less than 12 months				12 months or more				Total
			Gross				Gross				Gross
	Fair		unrealized		Fair		unrealized		Fair		unrealized
(In thousands)	value		losses		value		losses		value		losses
U.S. Treasury securities	$	2,439,114	$	9,798	$	452,784	$	808	$	2,891,898	$	10,606
Obligations of U.S. Government sponsored entities		9,973		4		99,846		107		109,819		111
Collateralized mortgage obligations - federal agencies		114,603		537		310,315		7,016		424,918		7,553
Mortgage-backed securities		179,312		693		1,784,414		20,854		1,963,726		21,547
Total debt securities available-for-sale in an unrealized loss position	$	2,743,002	$	11,032	$	2,647,359	$	28,785	$	5,390,361	$	39,817

As of March 31, 2020, the portfolio of available-for-sale debt securities reflects gross unrealized losses of approximately $2 million, driven mainly by mortgage-backed securities and collateralized mortgage obligations.

The following table states the name of issuers, and the aggregate amortized cost and fair value of the debt securities of such issuer (includes available-for-sale and held-to-maturity debt securities), in which the aggregate amortized cost of such securities exceeds 10% of stockholders’ equity. This information excludes debt securities backed by the full faith and credit of the U.S. Government. Investments in obligations issued by a state of the U.S. and its political subdivisions and agencies, which are payable and secured by the same source of revenue or taxing authority, other than the U.S. Government, are considered securities of a single issuer.

		March 31, 2020				December 31, 2019
(In thousands)	Amortized cost		Fair value		Amortized cost		Fair value
FNMA	$	2,934,302	$	3,025,419	$	3,113,373	$	3,129,538
Freddie Mac		1,536,397		1,588,763		1,623,116		1,638,796

27

Note 7 –Debt securities held-to-maturity

The following tables present the amortized cost, allowance for credit losses, gross unrealized gains and losses, approximate fair value, weighted average yield and contractual maturities of debt securities held-to-maturity at March 31, 2020 and December 31, 2019.

		At March 31, 2020
					Allowance			Gross		Gross				Weighted
		Amortized			for Credit		Net of	unrealized		unrealized		Fair		average
(In thousands)		cost			Losses		Allowance	gains		losses		value		yield
Obligations of Puerto Rico, States and political subdivisions
	Within 1 year	$	3,920	$	191	$	3,729	$	-	$	27	$	3,702	6.05	%
	After 1 to 5 years		16,390		1,683		14,707		-		131		14,576	6.13
	After 5 to 10 years		16,660		1,424		15,236		-		1,880		13,356	2.81
	After 10 years		46,191		10,092		36,099		3,083		2,520		36,662	1.65
Total obligations of Puerto Rico, States and political subdivisions			83,161		13,390		69,771		3,083		4,558		68,296	2.97
Collateralized mortgage obligations - federal agencies
	After 1 to 5 years		41		-		41		2		-		43	6.44
Total collateralized mortgage obligations - federal agencies			41		-		41		2		-		43	6.44
Securities in wholly owned statutory business trusts
	After 10 years		11,561		-		11,561		-		-		11,561	6.51
Total securities in wholly owned statutory business trusts			11,561		-		11,561		-		-		11,561	6.51
Other
	Within 1 year		500		-		500		-		-		500	2.97
Total other			500		-		500		-		-		500	2.97
Total debt securities held-to-maturity		$	95,263	$	13,390	$	81,873	$	3,085	$	4,558	$	80,400	3.40	%

		At December 31, 2019
				Gross		Gross				Weighted
		Amortized		unrealized		unrealized		Fair		average
(In thousands)		cost		gains		losses		value		yield
Obligations of Puerto Rico, States and political subdivisions
	Within 1 year	$	3,745	$	-	$	11	$	3,734	6.01	%
	After 1 to 5 years		17,580		-		320		17,260	6.11
	After 5 to 10 years		18,195		-		1,607		16,588	3.11
	After 10 years		46,036		9,384		-		55,420	1.67
Total obligations of Puerto Rico, States and political subdivisions			85,556		9,384		1,938		93,002	3.08
Collateralized mortgage obligations - federal agencies
	After 1 to 5 years		45		2		-		47	6.44
Total collateralized mortgage obligations - federal agencies			45		2		-		47	6.44
Securities in wholly owned statutory business trusts
	After 10 years		11,561		-		-		11,561	6.51
Total securities in wholly owned statutory business trusts			11,561		-		-		11,561	6.51
Other
	Within 1 year		500		-		-		500	2.97
Total other			500		-		-		500	2.97
Total debt securities held-to-maturity		$	97,662	$	9,386	$	1,938	$	105,110	3.49	%

Debt securities not due on a single contractual maturity date, such as collateralized mortgage obligations, are classified in the period of final contractual maturity. The expected maturities of collateralized mortgage obligations and certain other securities may differ from their contractual maturities because they may be subject to prepayments or may be called by the issuer.

The following tables present the Corporation’s fair value and gross unrealized losses of debt securities held-to-maturity, aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at December 31, 2019.

28

	At December 31, 2019
	Less than 12 months				12 months or more				Total
			Gross				Gross				Gross
	Fair		unrealized		Fair		unrealized		Fair		unrealized
(In thousands)	value		losses		value		losses		value		losses
Obligations of Puerto Rico, States and political subdivisions	$	17,544	$	291	$	12,673	$	1,647	$	30,217	$	1,938
Total debt securities held-to-maturity in an unrealized loss position	$	17,544	$	291	$	12,673	$	1,647	$	30,217	$	1,938

Credit Quality Indicators

The following describes the credit quality indicators by major security type that the Corporation considers in its’ estimate to develop the allowance for credit losses for investment securities held-to-maturity.

The “Obligations of Puerto Rico, States and political subdivisions” classified as held-to-maturity at March 31, 2020 includes securities issued by municipalities of Puerto Rico that are generally not rated by a credit rating agency. This includes $38 million of general and special obligation bonds issued by three municipalities of Puerto Rico, which are payable primarily from certain property taxes imposed by the issuing municipality. In the case of general obligations, they also benefit from a pledge of the full faith, credit and unlimited taxing power of the issuing municipality, which is required by law to levy property taxes in an amount sufficient for the payment of debt service on such general obligation bonds. The Corporation performs periodic credit quality reviews of these securities and internally assigns standardized credit risk ratings based on its evaluation. The Corporation considers these ratings in its estimate to develop the allowance for credit losses associated with these securities. For the definitions of the obligor risk ratings, refer to the Credit Quality section of Note 9 to the Consolidated Financial Statements included in the Corporation’s Form 10K for the year ended December 31, 2019.

The following presents the amortized cost basis of securities held by the Corporation issued by municipalities of Puerto Rico aggregated by the internally assigned standardized credit risk rating:

At March 31, 2020
(In thousands)		Securities issued by Puerto Rico Municipalities
Watch	$	22,230
Special Mention		15,395
Ending Balance	$	37,625

The portfolio of “Obligations of Puerto Rico, States and political subdivisions” also includes $45 million in securities issued by the Puerto Rico Housing Finance Authority (“HFA”), a government instrumentality, for which the underlying source of payment is second mortgage loans in Puerto Rico residential properties (not the government), but for which HFA, provides a guarantee in the event of default and upon the satisfaction of certain other conditions. These securities are not rated by a credit rating agency. The Corporation assesses the credit risk associated with these securities by evaluating the refreshed FICO scores of a representative sample of the underlying borrowers. The average refreshed FICO score for the representative sample, comprised of 65% of the nominal value of the securities, used for the March 31, 2020 loss estimate was of 685. The loss estimates for this portfolio was based on the methodology established under CECL for similar loan obligations. The Corporation does not consider the government guarantee when estimating the credit losses associated with this portfolio.

A further deterioration of the Puerto Rico economy or of the fiscal health of the Government of Puerto Rico and/or its instrumentalities (including if any of the issuing municipalities become subject to a debt restructuring proceeding under PROMESA) could further affect the value of these securities, resulting in losses to the Corporation.

Refer to Note 21 for additional information on the Corporation’s exposure to the Puerto Rico Government.

Delinquency status

At March 31, 2020 there are no securities held-to-maturity in past due or non-performing status.

29

Allowance for credit losses on debt securities held-to-maturity

The following table provides the activity in the allowance for credit losses related to debt securities held-to-maturity by security type for the period ended March 31, 2020.

	At March 31, 2020
(In thousands)			Obligations of Puerto Rico, States and political subdivisions		Collateralized mortgage obligations - federal agencies		Securities in wholly owned statutory business trusts		Other		Total
Allowance for credit losses:
	Beginning balance, January 1, 2020	$	-	$	-	$	-	$	-	$	-
	Impact of adopting CECL		12,654		-		-		-		12,654
	Provision for credit loss expense (reversal of provision)		736		-		-		-		736
	Securities charged-off		-		-		-		-		-
	Recoveries		-		-		-		-		-
Ending Balance		$	13,390	$	-	$	-	$	-	$	13,390

The allowance for credit losses for the Obligations of Puerto Rico, States and political subdivisions, includes $3.4 million for securities issued by municipalities of Puerto Rico, and $10 million for bonds issued by the Puerto Rico HFA, which are secured by second mortgage loans on Puerto Rico residential properties.

30

Note 8 – Loans

For a summary of the accounting policies related to loans, interest recognition and allowance for credit losses refer to Note 2 - Summary of Significant Accounting Policies of the 2019 Form 10-K and updated in this Form 10Q in Note 4 to the Consolidated Financial Statements..

During the quarter ended March 31, 2020, the Corporation recorded purchases (including repurchases) of mortgage loans amounting to $85 million including $4 million in PCD loans, consumer loans of $18 million, construction loans of $37 million and commercial loans of $1 million; compared to purchases (including repurchases) of mortgage loans of $81 million and consumer loans of $69 million, during the quarter ended March 31, 2019.

The Corporation performed whole-loan sales involving approximately $10 million of residential mortgage loans and $2 million of commercial and construction loans during the quarter ended March 31, 2020 (March 31, 2019 - $12 million of residential mortgage and $8 million of commercial loans). Also, during the quarter ended March 31, 2020, the Corporation securitized approximately $ 51 million of mortgage loans into Government National Mortgage Association (“GNMA”) mortgage-backed securities and $ 34 million of mortgage loans into Federal National Mortgage Association (“FNMA”) mortgage-backed securities, compared to $71 million and $ 21 million, respectively, during the quarter ended March 31, 2019.

Delinquency status

The following table presents the amortized cost basis of loans held-in-portfolio (“HIP”), net of unearned income, by past due status, and by loan class including those that are in non-performing status or that are accruing interest but are past due 90 days or more at March 31, 2020 and December 31, 2019.

March 31, 2020
Puerto Rico
			Past due											Past due 90 days or more
		30-59		60-89		90 days		Total						Non-accrual			Accruing
(In thousands)		days		days		or more[1]		past due		Current		Loans HIP		loans		loans
Commercial multi-family		$	8,382	$	359	$	1,379	$	10,120	$	137,145	$	147,265	$	1,379	$	-
Commercial real estate:
	Non-owner occupied		4,632		4,382		109,054		118,068		1,968,831		2,086,899		109,054		-
	Owner occupied		11,649		4,276		101,887		117,812		1,460,599		1,578,411		101,887		-
Commercial and industrial			17,112		3,608		39,280		60,000		3,458,407		3,518,407		38,784		496
Construction			4,411		-		-		4,411		159,979		164,390		-		-
Mortgage			339,648		141,841		854,105		1,335,594		4,680,414		6,016,008		404,465		449,640
Leasing			18,301		5,938		4,076		28,315		1,060,227		1,088,542		4,076		-
Consumer:
	Credit cards		14,062		9,297		20,588		43,947		1,020,740		1,064,687		-		20,588
	Home equity lines of credit		49		51		93		193		4,736		4,929		-		93
	Personal		23,697		13,078		36,125		72,900		1,390,326		1,463,226		36,064		61
	Auto		110,408		38,018		26,431		174,857		2,779,293		2,954,150		26,431		-
	Other		622		293		13,966		14,881		122,086		136,967		13,543		423
Total		$	552,973	$	221,141	$	1,206,984	$	1,981,098	$	18,242,783	$	20,223,881	$	735,683	$	471,301
[1]	Loans included as 90 days or more past due include loans that that are not delinquent in their payment terms but that are reported as non-performing due to other credit quality considerations. As part of the adoption of CECL, at January 1, 2020, the Corporation reclassified to this category $134 million of acquired loans with credit deterioration that were previously accounted for under ASC 310-30 and were excluded from non-performing status. In addition, as part of the CECL transition, an additional $125 million of loans that were 90 days or more past due previously accounted for under ASC 310-30 and excluded from non-performing status are now included as non-performing.

31

March 31, 2020
Popular U.S.
			Past due											Past due 90 days or more
		30-59		60-89		90 days		Total						Non-accrual			Accruing
(In thousands)		days		days		or more		past due		Current		Loans HIP		loans		loans
Commercial multi-family		$	974	$	-	$	2,097	$	3,071	$	1,627,274	$	1,630,345	$	2,097	$	-
Commercial real estate:
	Non-owner occupied		25,944		-		269		26,213		1,950,611		1,976,824		269		-
	Owner occupied		3,910		-		245		4,155		338,805		342,960		245		-
Commercial and industrial			1,067		3,546		4,793		9,406		1,208,452		1,217,858		4,793		-
Construction			-		-		-		-		737,990		737,990		-		-
Mortgage			25,639		391		12,176		38,206		1,040,543		1,078,749		12,176		-
Legacy			37		41		1,980		2,058		18,377		20,435		1,980		-
Consumer:
	Credit cards		-		-		-		-		36		36		-		-
	Home equity lines of credit		1,438		72		9,322		10,832		106,579		117,411		9,322		-
	Personal		2,687		1,632		2,110		6,429		308,559		314,988		2,110		-
	Other		21		-		-		21		774		795		-		-
Total		$	61,717	$	5,682	$	32,992	$	100,391	$	7,338,000	$	7,438,391	$	32,992	$	-

March 31, 2020
Popular, Inc.
			Past due											Past due 90 days or more
		30-59		60-89		90 days		Total						Non-accrual			Accruing
(In thousands)		days		days		or more[3]		past due		Current		Loans HIP[4] [5]		loans		loans
Commercial multi-family		$	9,356	$	359	$	3,476	$	13,191	$	1,764,419	$	1,777,610	$	3,476	$	-
Commercial real estate:
	Non-owner occupied		30,576		4,382		109,323		144,281		3,919,442		4,063,723		109,323		-
	Owner occupied		15,559		4,276		102,132		121,967		1,799,404		1,921,371		102,132		-
Commercial and industrial			18,179		7,154		44,073		69,406		4,666,859		4,736,265		43,577		496
Construction			4,411		-		-		4,411		897,969		902,380		-		-
Mortgage[1]			365,287		142,232		866,281		1,373,800		5,720,957		7,094,757		416,641		449,640
Leasing			18,301		5,938		4,076		28,315		1,060,227		1,088,542		4,076		-
Legacy[2]			37		41		1,980		2,058		18,377		20,435		1,980		-
Consumer:
	Credit cards		14,062		9,297		20,588		43,947		1,020,776		1,064,723		-		20,588
	Home equity lines of credit		1,487		123		9,415		11,025		111,315		122,340		9,322		93
	Personal		26,384		14,710		38,235		79,329		1,698,885		1,778,214		38,174		61
	Auto		110,408		38,018		26,431		174,857		2,779,293		2,954,150		26,431		-
	Other		643		293		13,966		14,902		122,860		137,762		13,543		423
Total		$	614,690	$	226,823	$	1,239,976	$	2,081,489	$	25,580,783	$	27,662,272	$	768,675	$	471,301

[1]	It is the Corporation’s policy to report delinquent residential mortgage loans insured by FHA or guaranteed by the VA as accruing loans past due 90 days or more as opposed to non-performing since the principal repayment is insured.
[2]	The legacy portfolio is comprised of commercial loans, construction loans and lease financings related to certain lending products exited by the Corporation as part of restructuring efforts carried out in prior years at the Popular U.S. segment.
[3]	Loans included as 90 days or more past due include loans that that are not delinquent in their payment terms but that are reported as non-performing due to other credit quality considerations. As part of the adoption of CECL, at January 1, 2020, the Corporation reclassified to this category $134 million of acquired loans with credit deterioration that were previously accounted for under ASC 310-30 and were excluded from non-performing status. In addition, as part of the CECL transition, an additional $144 million of loans that were 90 days or more past due previously accounted for under ASC 310-30 and excluded from non-performing status are now included as non-performing.
[4]	Loans held-in-portfolio are net of $ 186 million in unearned income and exclude $ 88 million in loans held-for-sale.
[5]	Includes $7.3 billion pledged to secure credit facilities and public funds that the secured parties are not permitted to sell or repledge the collateral, of which $4.6 billion were pledged at the Federal Home Loan Bank ("FHLB") as collateral for borrowings and $2.7 billion at the Federal Reserve Bank ("FRB") for discount window borrowings.

32

December 31, 2019
Puerto Rico
			Past due											Past due 90 days or more
			30-59		60-89		90 days	Total						Non-accrual			Accruing
(In thousands)			days		days		or more	past due		Current		Loans HIP		loans		loans[1]
Commercial multi-family		$	2,941	$	129	$	1,512	$	4,582	$	143,267	$	147,849	$	1,473	$	-
Commercial real estate:
	Non-owner occupied		10,439		5,244		43,664		59,347		2,048,871		2,108,218		39,968		-
	Owner occupied		5,704		3,978		84,537		94,219		1,492,110		1,586,329		69,276		-
Commercial and industrial			8,780		1,646		37,156		47,582		3,371,152		3,418,734		36,538		544
Construction			1,555		-		119		1,674		135,796		137,470		119		-
Mortgage			285,006		146,197		837,651		1,268,854		4,897,894		6,166,748		283,708		439,662
Leasing			12,014		3,053		3,657		18,724		1,040,783		1,059,507		3,657		-
Consumer:
	Credit cards		11,358		7,928		19,461		38,747		1,085,053		1,123,800		-		19,461
	Home equity lines of credit		-		85		-		85		4,953		5,038		-		-
	Personal		13,481		9,352		20,296		43,129		1,325,021		1,368,150		19,529		61
	Auto		81,169		23,182		31,148		135,499		2,782,023		2,917,522		31,148		-
	Other		358		1,418		14,189		15,965		124,902		140,867		13,784		405
Total		$	432,805	$	202,212	$	1,093,390	$	1,728,407	$	18,451,825	$	20,180,232	$	499,200	$	460,133
[1]	Loans HIP of $134 million accounted for under ASC Subtopic 310-30 are excluded from the above table as they are considered to be performing due to the application of the accretion method, in which these loans would accrete interest income over the remaining life of the loans using estimated cash flow analysis.

December 31, 2019
Popular U.S.
			Past due											Past due 90 days or more
			30-59		60-89		90 days		Total					Non-accrual			Accruing
(In thousands)			days		days		or more		past due		Current		Loans HIP	loans		loans[1]
Commercial multi-family		$	9	$	-	$	2,097	$	2,106	$	1,645,204	$	1,647,310	$	2,097	$	-
Commercial real estate:
	Non-owner occupied		1,047		-		281		1,328		1,868,968		1,870,296		281		-
	Owner occupied		1,750		-		251		2,001		337,134		339,135		251		-
Commercial and industrial			454		128		19,945		20,527		1,174,353		1,194,880		876		-
Construction			-		-		26		26		693,596		693,622		26		-
Mortgage			15,474		4,024		11,091		30,589		986,195		1,016,784		11,091		-
Legacy			49		8		1,999		2,056		20,049		22,105		1,999		-
Consumer:
	Credit cards		-		-		-		-		36		36		-		-
	Home equity lines of credit		404		267		9,954		10,625		106,718		117,343		9,954		-
	Personal		2,286		1,582		2,066		5,934		318,506		324,440		2,066		-
	Other		3		-		-		3		687		690		-		-
Total		$	21,476	$	6,009	$	47,710	$	75,195	$	7,151,446	$	7,226,641	$	28,641	$	-
[1]	Loans HIP of $ 19 million accounted for under ASC Subtopic 310-30 are excluded from the above table as they are considered to be performing due to the application of the accretion method, in which these loans would accrete interest income over the remaining life of the loans using estimated cash flow analysis.

33

December 31, 2019
Popular, Inc.
			Past due											Past due 90 days or more
			30-59		60-89		90 days		Total					Non-accrual			Accruing
(In thousands)			days		days		or more		past due	Current		Loans HIP[3] [4]		loans		loans[5]
Commercial multi-family		$	2,950	$	129	$	3,609	$	6,688	$	1,788,471	$	1,795,159	$	3,570	$	-
Commercial real estate:
	Non-owner occupied		11,486		5,244		43,945		60,675		3,917,839		3,978,514		40,249		-
	Owner occupied		7,454		3,978		84,788		96,220		1,829,244		1,925,464		69,527		-
Commercial and industrial			9,234		1,774		57,101		68,109		4,545,505		4,613,614		37,414		544
Construction			1,555		-		145		1,700		829,392		831,092		145		-
Mortgage[1]			300,480		150,221		848,742		1,299,443		5,884,089		7,183,532		294,799		439,662
Leasing			12,014		3,053		3,657		18,724		1,040,783		1,059,507		3,657		-
Legacy[2]			49		8		1,999		2,056		20,049		22,105		1,999		-
Consumer:
	Credit cards		11,358		7,928		19,461		38,747		1,085,089		1,123,836		-		19,461
	Home equity lines of credit		404		352		9,954		10,710		111,671		122,381		9,954		-
	Personal		15,767		10,934		22,362		49,063		1,643,527		1,692,590		21,595		61
	Auto		81,169		23,182		31,148		135,499		2,782,023		2,917,522		31,148		-
	Other		361		1,418		14,189		15,968		125,589		141,557		13,784		405
Total		$	454,281	$	208,221	$	1,141,100	$	1,803,602	$	25,603,271	$	27,406,873	$	527,841	$	460,133

[1]	It is the Corporation’s policy to report delinquent residential mortgage loans insured by FHA or guaranteed by the VA as accruing loans past due 90 days or more as opposed to non-performing since the principal repayment is insured.
[2]	The legacy portfolio is comprised of commercial loans, construction loans and lease financings related to certain lending products exited by the Corporation as part of restructuring efforts carried out in prior years at the Popular U.S. segment.
[3]	Loans held-in-portfolio are net of $ 181 million in unearned income and exclude $ 59 million in loans held-for-sale.
[4]	Includes $6.7 billion pledged to secure credit facilities and public funds that the secured parties are not permitted to sell or repledge the collateral, of which $4.6 billion were pledged at the FHLB as collateral for borrowings and $2.1 billion at the FRB for discount window borrowings.
[5]	Loans HIP of $153 million accounted for under ASC Subtopic 310-30 are excluded from the above table as they are considered to be performing due to the application of the accretion method, in which these loans would accrete interest income over the remaining life of the loans using estimated cash flow analysis.

At March 31, 2020, mortgage loans held-in-portfolio include $1.4 billion of loans insured by the Federal Housing Administration (“FHA”), or guaranteed by the U.S. Department of Veterans Affairs (“VA”) of which $450 million are 90 days or more past due, including $111 million of loans rebooked under the GNMA buyback option, discussed below (December 31, 2019 - $1.4 billion, $441 million and $103 million, respectively). Within this portfolio, loans in a delinquency status of 90 days or more are reported as accruing loans as opposed to non-performing since the principal repayment is insured. These balances include $222 million of residential mortgage loans in Puerto Rico that are no longer accruing interest as of March 31, 2020 (December 31, 2019 - $213 million). Additionally, the Corporation has approximately $62 million in reverse mortgage loans in Puerto Rico which are guaranteed by FHA, but which are currently not accruing interest at March 31, 2020 (December 31, 2019 - $65 million).

Loans with a delinquency status of 90 days past due as of March 31, 2020 include $111 million in loans previously pooled into GNMA securities (December 31, 2019 - $103 million). Under the GNMA program, issuers such as BPPR have the option but not the obligation to repurchase loans that are 90 days or more past due. For accounting purposes, these loans subject to the repurchase option are required to be reflected on the financial statements of BPPR with an offsetting liability.

The following table presents the amortized cost basis of non-accrual loans as of March 31, 2020 by class of loans and the related interest income recognized on these loans for the quarter-ended:

34

March 31, 2020
	Puerto Rico						Popular U.S.						Popular, Inc.
(In thousands)	Non-accrual with no allowance		Non-accrual with allowance		Interest income recognized		Non-accrual with no allowance		Non-accrual with allowance		Interest income recognized		Non-accrual with no allowance		Non-accrual with allowance		Interest income recognized
Commercial multi-family	$	-	$	1,379	$	1	$	2,097	$	-	$	-	$	2,097	$	1,379	$	1
Commercial real estate non-owner occupied		41,150		67,904		193		-		269		-		41,150		68,173		193
Commercial real estate owner occupied		31,003		70,884		519		-		245		-		31,003		71,129		519
Commercial and industrial		24,922		13,862		209		4,431		362		-		29,353		14,224		209
Construction		-		-		-		-		-		-		-		-		-
Mortgage		138,066		266,399		1,115		-		12,176		37		138,066		278,575		1,152
Leasing		242		3,834		(35)		-		-		-		242		3,834		(35)
Legacy		-		-		-		-		1,980		-		-		1,980		-
Consumer:
HELOCs		-		-		-		-		9,322		8		-		9,322		8
Personal		7,346		28,718		524		-		2,110		161		7,346		30,828		685
Auto		1,549		24,882		407		-		-		-		1,549		24,882		407
Other		-		13,543		128		-		-		-		-		13,543		128
Total	$	244,278	$	491,405	$	3,061	$	6,528	$	26,464	$	206	$	250,806	$	517,869	$	3,267

Loans in non-accrual status with no allowance include $242 million in collateral dependent loans.

The Corporation has designated loans classified as collateral dependent for which it applies the practical expedient to measure the ACL based on the fair value of the collateral less cost to sell, when the repayment is expected to be provided substantially by the sale or operation of the collateral and the borrower is experiencing financial difficulty. The fair value of the collateral is based on appraisals, which may be adjusted due to their age, and the type, location, and condition of the property or area or general market conditions to reflect the expected change in value between the effective date of the appraisal and the measurement date. Appraisals are updated every one to two years depending on the type of loan and the total exposure of the borrower.

The following table present the amortized cost basis of collateral-dependent loans by class of loans and type of collateral as of March 31, 2020:

35

		March 31, 2020
(In thousands)			Real Estate		Auto		Equipment		Taxi Medallions		Accounts Receivables		Other		Total
Puerto Rico
Commercial real estate:
	Non-owner occupied	$	291,083	$	-	$	-	$	-	$	-	$	-	$	291,083
	Owner occupied		62,330		-		-		-		-		-		62,330
Commercial and industrial			3,965		-		-		-		13,612		9,565		27,142
Mortgage			195,783		-		-		-		-		-		195,783
Leases			-		187		4		-		-		-		191
Consumer:
	Auto		-		1,549		-		-		-		-		1,549
Total Puerto Rico		$	553,161	$	1,736	$	4	$	-	$	13,612	$	9,565	$	578,078
Popular U.S.
Commercial multi-family		$	2,097	$	-	$	-	$	-	$	-	$	-	$	2,097
Commercial and industrial			-		-		-		4,430		-		-		4,430
Mortgage			717		-		-		-		-		-		717
Total Popular U.S.		$	2,814	$	-	$	-	$	4,430	$	-	$	-	$	7,244
Popular, Inc.
Commercial multi-family		$	2,097	$	-	$	-	$	-	$	-	$	-	$	2,097
Commercial real estate:
	Non-owner occupied		291,083		-		-		-		-		-		291,083
	Owner occupied		62,330		-		-		-		-		-		62,330
Commercial and industrial			3,965		-		-		4,430		13,612		9,565		31,572
Mortgage			196,500		-		-		-		-		-		196,500
Leases			-		187		4		-		-		-		191
Consumer:
	Auto		-		1,549		-		-		-		-		1,549
Total Popular, Inc.		$	555,975	$	1,736	$	4	$	4,430	$	13,612	$	9,565	$	585,322

Purchased Credit Deteriorated Loans (PCD)

The Corporation has purchased loans during the quarter, for which there was, at acquisition, evidence of more than insignificant deterioration of credit quality since origination. The carrying amount of those loans is as follows:

(In thousands)		March 31, 2020
Purchase price of loans at acquisition	$	3,112
Allowance for credit losses at acquisition		429
Non-credit discount/premium at acquisition		138
Par value of acquired loans at acquisition	$	3,679

Loans acquired with deteriorated credit quality accounted for under ASC 310-30

The following provides information of loans acquired with evidence of credit deterioration as of the acquisition date, accounted for under the guidance of ASC 310-30.

36

The outstanding principal balance of acquired loans accounted pursuant to ASC Subtopic 310-30, amounted $2.1 billion at March 31, 2019. The carrying amount of these loans consisted of loans determined to be impaired at the time of acquisition, which are accounted for in accordance with ASC Subtopic 310-30 (“credit impaired loans”), and loans that were considered to be performing at the acquisition date, accounted for by analogy to ASC Subtopic 310-30 (“non-credit impaired loans”).

The following table provides the carrying amount of acquired loans accounted for under ASC 310-30 by portfolio at December 31, 2019.

Carrying amount
(In thousands)		December 31, 2019
Commercial real estate	$	670,566
Commercial and industrial		104,756
Mortgage		856,618
Consumer		11,778
Carrying amount		1,643,718
Allowance for loan losses		(74,039)
Carrying amount, net of allowance	$	1,569,679

37

At March 31, 2019, none of the acquired loans accounted for under ASC Subtopic 310-30 were considered non-performing loans. Therefore, interest income, through accretion of the difference between the carrying amount of the loans and the expected cash flows, was recognized on all acquired loans.

Changes in the carrying amount and the accretable yield for the loans accounted pursuant to the ASC Subtopic 310-30, for the quarter ended March 31, 2019, were as follows:

Carrying amount of acquired loans accounted for pursuant to ASC 310-30
(In thousands)		For the quarter ended March 31, 2019
Beginning balance			$	1,883,556
Additions				5,220
Accretion				37,404
Collections / loan sales / charge-offs				(94,923)
Ending balance[1]			$	1,831,257
Allowance for loan losses				(124,147)
Ending balance, net of ALLL			$	1,707,110
[1]	At March 31, 2019, includes $1.3 billion of loans considered non-credit impaired at the acquisition date.

Activity in the accretable yield of acquired loans accounted for pursuant to ASC 310-30
(In thousands)		For the quarter ended March 31, 2019
Beginning balance			$	1,092,504
Additions				2,890
Accretion				(37,404)
Change in expected cash flows				10,177
Ending balance[1]			$	1,068,167
[1]	At March 31, 2019, includes $0.7 billion for loans considered non-credit impaired at the acquisition date.

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Note 9 – Allowance for credit losses – loans held-in-portfolio

The Corporation follows the current expected credit loss (“CECL”) model, to establish and evaluate the adequacy of the allowance for credit losses (“ACL”) to provide for inherent losses in the loan portfolio. This model establishes a forward-looking methodology that reflects the expected credit losses over the lives of financial assets, starting when such assets are first acquired. In addition, CECL provides that the initial allowance for credit losses on purchased credit deteriorated (“PCD”) financial assets will be recorded as an increase to the purchase price, with subsequent changes to the allowance recorded as a credit loss expense. The provision for credit losses charged to current operations is based on this methodology. Loan losses are charged and recoveries are credited to the ACL. Refer to Note 4 - Summary of significant accounting policies, for a description of the Corporation’s methodology to estimate the ACL.

The following tables present the changes in the allowance for credit losses, and loan ending balances for the quarters ended March 31, 2020 and 2019.

For the quarter ended March 31, 2020
Puerto Rico
(In thousands)		Commercial		Construction		Mortgage		Leasing		Consumer		Total
Allowance for credit losses:
Beginning balance		$	131,063	$	574	$	116,281	$	10,768	$	173,965	$	432,651
	Impact of adopting CECL		62,393		115		86,081		(713)		122,492		270,368
	Provision (reversal of provision)		14,974		(289)		5,547		5,841		86,931		113,004
	Initial allowance for credit losses - PCD Loans		-		-		429		-		-		429
	Charge-offs		(2,994)		-		(8,306)		(3,775)		(58,084)		(73,159)
	Recoveries		2,414		19		2,768		468		7,973		13,642
Ending balance		$	207,850	$	419	$	202,800	$	12,589	$	333,277	$	756,935

For the quarter ended March 31, 2020
Popular U.S.
(In thousands)		Commercial		Construction		Mortgage		Legacy		Consumer		Total
Allowance for credit losses:
Beginning balance		$	15,989	$	4,204	$	4,827	$	630	$	19,407	$	45,057
	Impact of adopting CECL		29,103		(2,986)		10,431		382		7,809		44,739
	Provision (reversal of provision)		52,206		799		9,028		913		13,045		75,991
	Charge-offs		(568)		-		(9)		(9)		(4,938)		(5,524)
	Recoveries		468		155		10		110		1,775		2,518
Ending balance		$	97,198	$	2,172	$	24,287	$	2,026	$	37,098	$	162,781

For the quarter ended March 31, 2020
Popular, Inc.
(In thousands)		Commercial		Construction		Mortgage		Legacy		Leasing		Consumer		Total
Allowance for credit losses:
Beginning balance		$	147,052	$	4,778	$	121,108	$	630	$	10,768	$	193,372	$	477,708
	Impact of adopting CECL		91,496		(2,871)		96,512		382		(713)		130,301		315,107
	Provision (reversal of provision)		67,180		510		14,575		913		5,841		99,976		188,995
	Initial allowance for credit losses - PCD Loans		-		-		429		-		-		-		429
	Charge-offs		(3,562)		-		(8,315)		(9)		(3,775)		(63,022)		(78,683)
	Recoveries		2,882		174		2,778		110		468		9,748		16,160
Ending balance		$	305,048	$	2,591	$	227,087	$	2,026	$	12,589	$	370,375	$	919,716

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For the quarter ended March 31, 2019
Puerto Rico
(In thousands)		Commercial		Construction		Mortgage		Leasing		Consumer		Total
Allowance for credit losses:
Beginning balance		$	207,214	$	886	$	142,978	$	11,486	$	144,594	$	507,158
	Provision (reversal of provision)		(1,689)		(81)		6,061		(891)		28,054		31,454
	Charge-offs		(19,461)		(22)		(13,174)		(2,096)		(35,869)		(70,622)
	Recoveries		2,867		39		1,991		610		10,886		16,393
Ending balance		$	188,931	$	822	$	137,856	$	9,109	$	147,665	$	484,383
Specific ALLL		$	33,253	$	19	$	40,779	$	321	$	23,350	$	97,722
General ALLL		$	155,678	$	803	$	97,077	$	8,788	$	124,315	$	386,661
Loans held-in-portfolio:
Impaired loans		$	381,803	$	1,788	$	515,365	$	1,018	$	101,887	$	1,001,861
Loans held-in-portfolio excluding impaired loans			7,009,319		89,584		5,860,223		962,214		5,073,149		18,994,489
Total loans held-in-portfolio		$	7,391,122	$	91,372	$	6,375,588	$	963,232	$	5,175,036	$	19,996,350

For the quarter ended March 31, 2019
Popular U.S.
(In thousands)		Commercial		Construction		Mortgage		Legacy		Consumer		Total
Allowance for credit losses:
Beginning balance		$	31,901	$	6,538	$	4,434	$	969	$	18,348	$	62,190
	Provision (reversal of provision)		6,491		128		237		(855)		4,370		10,371
	Charge-offs		(3,481)		-		(251)		164		(5,651)		(9,219)
	Recoveries		647		8		22		551		1,675		2,903
Ending balance		$	35,558	$	6,674	$	4,442	$	829	$	18,742	$	66,245
Specific ALLL		$	223	$	-	$	2,360	$	-	$	1,653	$	4,236
General ALLL		$	35,335	$	6,674	$	2,082	$	829	$	17,089	$	62,009
Loans held-in-portfolio:
Impaired loans		$	1,691	$	12,060	$	9,438	$	-	$	8,987	$	32,176
Loans held-in-portfolio excluding impaired loans			4,665,497		687,888		822,154		24,404		419,239		6,619,182
Total loans held-in-portfolio		$	4,667,188	$	699,948	$	831,592	$	24,404	$	428,226	$	6,651,358

40

For the quarter ended March 31, 2019
Popular, Inc.
(In thousands)		Commercial		Construction		Mortgage		Legacy		Leasing		Consumer		Total
Allowance for credit losses:
Beginning balance		$	239,115	$	7,424	$	147,412	$	969	$	11,486	$	162,942	$	569,348
	Provision (reversal of provision)		4,802		47		6,298		(855)		(891)		32,424		41,825
	Charge-offs		(22,942)		(22)		(13,425)		164		(2,096)		(41,520)		(79,841)
	Recoveries		3,514		47		2,013		551		610		12,561		19,296
Ending balance		$	224,489	$	7,496	$	142,298	$	829	$	9,109	$	166,407	$	550,628
Specific ALLL		$	33,476	$	19	$	43,139	$	-	$	321	$	25,003	$	101,958
General ALLL		$	191,013	$	7,477	$	99,159	$	829	$	8,788	$	141,404	$	448,670
Loans held-in-portfolio:
Impaired loans		$	383,494	$	13,848	$	524,803	$	-	$	1,018	$	110,874	$	1,034,037
Loans held-in-portfolio excluding impaired loans			11,674,816		777,472		6,682,377		24,404		962,214		5,492,388		25,613,671
Total loans held-in-portfolio		$	12,058,310	$	791,320	$	7,207,180	$	24,404	$	963,232	$	5,603,262	$	26,647,708

The following table presents the changes in the allowance for credit losses on unfunded commitments, which is presented as part of Other Liabilities, for the quarters ended March 31, 2020 and 2019.

		For the quarters ended March 31,
(In thousands)		2020		2019
Allowance for credit losses on unfunded commitments:
Balance at beginning of period		$	8,717	$	8,216
	Impact of adopting CECL		(5,460)		-
	Provision		1,209		119
Ending balance		$	4,466	$	8,335

The following table provides the activity in the allowance for credit losses related to loans accounted for pursuant to ASC Subtopic 310-30.

	ASC 310-30
(In thousands)	For the quarter ended March 31, 2019
Balance at beginning of period	$	122,135
Provision		7,726
Net charge-offs		(5,714)
Balance at end of period	$	124,147

Modifications

A modification of a loan constitutes a troubled debt restructuring when a borrower is experiencing financial difficulty and the modification constitutes a concession. For a summary of the accounting policy related to troubled debt restructurings (“TDRs”), refer to the Summary of Significant Accounting Policies included in Note 2 to the 2019 Form 10-K.

The outstanding balance of loans classified as TDRs amounted to $ 1.6 billion at March 31, 2020 (December 31, 2019 - $ 1.6 billion). The amount of outstanding commitments to lend additional funds to debtors owing receivables whose terms have been modified in TDRs amounted to $12 million related to the commercial loan portfolio at March 31, 2020 (December 31, 2019 - $14 million).

At March 31, 2020, the mortgage loan TDRs include $639 million guaranteed by U.S. sponsored entities at BPPR, compared to $625 million at December 31, 2019.

41

In response to the COVID-19 pandemic, the Corporation has entered into loan modifications with eligible customers in mortgage, consumer loans, credit cards, auto loans and leases and certain commercial credit facilities, comprised mainly of payment deferrals of up to six months, subject to certain terms and conditions. The Puerto Rico Legislative Assembly has also enacted legislation requiring financial institutions to offer to clients impacted by the COVID-19 pandemic moratoriums on consumer financial products through June 2020. The Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”), signed by the President of the United States as part of an economic stimulus package, provided relief related to U.S. GAAP requirements for loan modifications related to COVID-19 relief measures. In addition, the Federal Reserve, along with other U.S. banking regulators, also issued interagency guidance to financial institutions that offers some practical expedients for evaluating whether loan modifications that occur in response to the COVID-19 pandemic are TDRs. According to the interagency guidance, COVID-19 related short-term modifications (i.e., six months or less) granted to consumer or commercial loans that were current as of the date of the loan modification are not TDRs, since financial institutions may conclude that the borrower is not experiencing financial difficulties. In addition, a modification or deferral program that is mandated by the federal government or a state government (e.g., a state program that requires all institutions within that state to suspend mortgage payments for a specified period) does not represent a TDR.

In accordance with the guidance in the CARES Act and interagency regulatory guidance, the loan modifications completed by the Corporation as part of the COVID-19 relief measures have not been treated as TDRs. Furthermore, these loan modifications do not affect the asset quality measures as the deferred payments are not deemed to be delinquent and the Corporation continues to accrue interest on these loans.

At March 31, 2020, the Corporation had completed 6,304 modifications for residential mortgage loans with an unpaid principal balance of $832 million and 3,798 modifications for credit cards with an unpaid principal balance of $22 million in response to the COVID-19 pandemic.

The following table presents the outstanding balance of loans classified as TDRs according to their accruing status and the related allowance at March 31, 2020 and December 31, 2019.

	March 31, 2020								December 31, 2019
(In thousands)		Accruing		Non-Accruing		Total		Related Allowance		Accruing		Non-Accruing		Total		Related Allowance
Loans held-in-portfolio:
Commercial	$	241,294	$	107,442	$	348,736	$	20,089	$	237,861	$	111,587	$	349,448	$	16,443
Construction		-		-		-		-		-		119		119		6
Mortgage		1,028,415		132,414		1,160,829		72,215		1,013,561		126,036		1,139,597		42,012
Leases		313		53		366		23		264		243		507		61
Consumer		78,972		15,579		94,551		27,016		82,205		15,808		98,013		21,404
Loans held-in-portfolio	$	1,348,994	$	255,488	$	1,604,482	$	119,343	$	1,333,891	$	253,793	$	1,587,684	$	79,926

The following tables present the loan count by type of modification for those loans modified in a TDR during the quarters ended March 31, 2020 and 2019. Loans modified as TDRs for the U.S. operations are considered insignificant to the Corporation.

42

For the quarter ended March 31, 2020
	Reduction in interest rate	Extension of maturity date	Combination of reduction in interest rate and extension of maturity date	Other
Commercial real estate non-owner occupied	-	1	-	-
Commercial real estate owner occupied	-	6	-	-
Commercial and industrial	1	11	-	1
Mortgage	2	26	147	-
Leasing	-	-	3	-
Consumer:
Credit cards	148	-	-	13
HELOCs	-	-	1	-
Personal	100	1	-	1
Auto	-	1	2	-
Other	1	-	-	-
Total	252	46	153	15

For the quarter ended March 31, 2019
	Reduction in interest rate	Extension of maturity date	Combination of reduction in interest rate and extension of maturity date	Other
Commercial real estate non-owner occupied	-	1	-	-
Commercial real estate owner occupied	-	10	-	-
Commercial and industrial	-	16	-	-
Mortgage	6	27	157	-
Consumer:
Credit cards	122	-	1	66
HELOCs	-	6	4	-
Personal	152	2	-	-
Auto	-	2	-	-
Other	6	-	-	-
Total	286	64	162	66

The following tables present, by class, quantitative information related to loans modified as TDRs during the quarters ended March 31, 2020 and 2019.

For the quarter ended March 31, 2020
(Dollars in thousands)	Loan count	Pre-modification outstanding recorded investment		Post-modification outstanding recorded investment		Increase (decrease) in the allowance for loan losses as a result of modification
Commercial real estate non-owner occupied	1	$	104	$	104	$	(8)
Commercial real estate owner occupied	6		3,906		3,902		105
Commercial and industrial	13		4,070		4,068		(717)
Mortgage	175		20,315		17,940		2,012
Leasing	3		94		95		6
Consumer:
Credit cards	161		1,260		1,273		84
HELOCs	1		332		265		854
Personal	102		1,861		1,859		297
Auto	3		86		87		12
Other	1		20		20		5
Total	466	$	32,048	$	29,613	$	2,650

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For the quarter ended March 31, 2019
(Dollars in thousands)	Loan count	Pre-modification outstanding recorded investment		Post-modification outstanding recorded investment		Increase (decrease) in the allowance for loan losses as a result of modification
Commercial real estate non-owner occupied	1	$	314	$	311	$	18
Commercial real estate owner occupied	10		2,019		1,973		19
Commercial and industrial	16		3,943		4,479		314
Mortgage	190		20,732		18,591		671
Consumer:
Credit cards	189		1,543		1,530		171
HELOCs	10		694		621		55
Personal	154		3,147		3,153		805
Auto	2		25		23		4
Other	6		13		13		2
Total	578	$	32,430	$	30,694	$	2,059

The following tables present, by class, TDRs that were subject to payment default and that had been modified as a TDR during the twelve months preceding the default date. Payment default is defined as a restructured loan becoming 90 days past due after being modified, foreclosed or charged-off, whichever occurs first. The recorded investment as of period end is inclusive of all partial paydowns and charge-offs since the modification date. Loans modified as a TDR that were fully paid down, charged-off or foreclosed upon by period end are not reported.

Defaulted during the quarter ended March 31, 2020
(Dollars in thousands)	Loan count	Recorded investment as of first default date
Commercial real estate owner occupied	2	$	243
Commercial and industrial	2		40
Mortgage	39		4,482
Consumer:
Credit cards	106		859
Personal	45		808
Other	1		-
Total	195	$	6,432

Defaulted during the quarter ended March 31, 2019
(Dollars in thousands)	Loan count	Recorded investment as of first default date
Commercial real estate non-owner occupied	1	$	47
Commercial real estate owner occupied	2		427
Commercial and industrial	1		50
Mortgage	8		745
Leasing	1		22
Consumer:
Credit cards	104		1,087
Personal	68		1,352
Total	185	$	3,730

Commercial, consumer and mortgage loans modified in a TDR are closely monitored for delinquency as an early indicator of possible future default. If loans modified in a TDR subsequently default, the Corporation evaluates the loan for possible further impairment. The allowance for credit losses may be increased or partial charge-offs may be taken to further write-down the carrying value of the loan.

Credit Quality

The risk rating system provides for the assignment of ratings at the obligor level based on the financial condition of the borrower. The risk rating analysis process is performed at least once a year or more frequently if events or conditions change which may deteriorate the credit quality. In the case of consumer and mortgage loans, these loans are classified considering their delinquency status at the end of the reporting period.

The following table presents the amortized cost basis, net of unearned income, of loans held-in-portfolio based on the Corporation’s assignment of obligor risk ratings as defined at March 31, 2020 by vintage year. For the definitions of the obligor risk ratings, refer to

44

the Credit Quality section of Note 9 to the Consolidated Financial Statements included in the Corporation’s Form 10K for the year ended December 31, 2019.

45

March 31, 2020
				Term Loans													Revolving Loans Amortized Cost Basis		Revolving Loans Converted to Term Loans Amortized Cost Basis
				Amortized Cost Basis by Origination Year
(In thousands)					2020		2019		2018		2017		2016		Prior Years						Total
Puerto Rico
	Commercial:
		Commercial multi-family
			Watch	$	-	$	-	$	-	$	-	$	-	$	4,778	$	-	$	-	$	4,778
			Special mention		-		-		-		-		-		3,810		-		-		3,810
			Substandard		-		-		-		-		-		1,262		100		-		1,362
			Pass/Unrated		1,300		37,086		26,582		2,135		4,805		65,407		-		-		137,315
		Total commercial multi-family		$	1,300	$	37,086	$	26,582	$	2,135	$	4,805	$	75,257	$	100	$	-	$	147,265
		Commercial real estate non-owner occupied
			Watch	$	-	$	62,790	$	20,494	$	37,793	$	55,762	$	214,651	$	1,400	$	-	$	392,890
			Special Mention		-		16,085		-		116		18,734		200,490		150		-		235,575
			Substandard		-		58,948		27,138		4,186		19,956		138,773		95		-		249,096
			Doubtful		-		-		-		-		-		2,222		-		-		2,222
			Pass/Unrated		4,763		111,994		174,404		102,193		122,328		684,278		7,156		-		1,207,116
		Total commercial real estate non-owner occupied		$	4,763	$	249,817	$	222,036	$	144,288	$	216,780	$	1,240,414	$	8,801	$	-	$	2,086,899
		Commercial real estate owner occupied
			Watch	$	441	$	5,725	$	46,201	$	10,116	$	5,970	$	166,946	$	2,106	$	-	$	237,505
			Special Mention		47		1,216		389		2,903		12,533		156,966		-		-		174,054
			Substandard		-		1,703		6,187		1,609		29,015		81,381		-		-		119,895
			Doubtful		-		-		-		-		-		76,214		-		-		76,214
			Loss		-		-		-		-		-		1,788		-		-		1,788
			Pass/Unrated		10,695		90,459		72,705		74,373		140,878		553,055		26,790		-		968,955
		Total commercial real estate owner occupied		$	11,183	$	99,103	$	125,482	$	89,001	$	188,396	$	1,036,350	$	28,896	$	-	$	1,578,411

	Commercial and industrial
		Watch	$	1,224	$	100,274	$	6,443	$	70,195	$	21,603	$	383,873	$	43,378	$	-	$	626,990
		Special Mention		123		8,229		9,877		25,048		10,611		139,478		10,057		-		203,423
		Substandard		208		3,021		11,901		4,837		2,497		66,849		47,280		-		136,593
		Doubtful		-		-		-		17		-		184		2		-		203
		Loss		-		-		-		-		-		-		5		-		5
		Pass/Unrated		35,559		563,273		454,997		255,949		181,119		475,913		584,383		-		2,551,193
	Total commercial and industrial		$	37,114	$	674,797	$	483,218	$	356,046	$	215,830	$	1,066,297	$	685,105	$	-	$	3,518,407
Construction
		Watch	$	-	$	-	$	8,942	$	-	$	-	$	-	$	340	$	-	$	9,282
		Special Mention		-		-		675		-		-		-		-		-		675
		Substandard		-		-		-		20,975		-		-		-		-		20,975
		Pass/Unrated		147		33,769		16,874		56,768		1,378		-		24,522		-		133,458
Total construction			$	147	$	33,769	$	26,491	$	77,743	$	1,378	$	-	$	24,862	$	-	$	164,390
Mortgage
		Substandard	$	920	$	1,103	$	1,148	$	2,949	$	3,653	$	148,444	$	-	$	-	$	158,217
		Pass/Unrated		28,286		217,430		160,292		211,799		200,212		5,039,772		-		-		5,857,791
Total mortgage			$	29,206	$	218,533	$	161,440	$	214,748	$	203,865	$	5,188,216	$	-	$	-	$	6,016,008
Leasing
		Substandard	$	29	$	1,129	$	1,178	$	886	$	543	$	309	$	-	$	-	$	4,074
		Pass/Unrated		160,443		373,109		262,568		144,915		93,388		50,045		-		-		1,084,468
Total leasing			$	160,472	$	374,238	$	263,746	$	145,801	$	93,931	$	50,354	$	-	$	-	$	1,088,542

46

March 31, 2020
				Term Loans													Revolving Loans Amortized Cost Basis		Revolving Loans Converted to Term Loans Amortized Cost Basis
				Amortized Cost Basis by Origination Year
(In thousands)					2020		2019		2018		2017		2016		Prior Years						Total
Puerto Rico
	Consumer:
		Credit cards
			Substandard	$	-	$	-	$	-	$	-	$	-	$	-	$	20,588	$	-	$	20,588
			Pass/Unrated		-		-		-		-		-		-		1,044,099		-		1,044,099
	Total credit cards			$	-	$	-	$	-	$	-	$	-	$	-	$	1,064,687	$	-	$	1,064,687
		HELOCs
			Pass/Unrated	$	-	$	-	$	-	$	-	$	-	$	608	$	4,321	$	-	$	4,929
	Total HELOCs			$	-	$	-	$	-	$	-	$	-	$	608	$	4,321	$	-	$	4,929
		Personal
			Substandard	$	1,159	$	7,298	$	2,621	$	2,431	$	1,733	$	17,880	$	81	$	2,523	$	35,726
			Pass/Unrated		159,300		570,029		244,528		147,695		88,062		166,866		1,441		49,579		1,427,500
	Total Personal			$	160,459	$	577,327	$	247,149	$	150,126	$	89,795	$	184,746	$	1,522	$	52,102	$	1,463,226
		Auto
			Substandard	$	58	$	7,727	$	7,846	$	4,353	$	3,035	$	3,412	$	-	$	-	$	26,431
			Pass/Unrated		296,102		1,040,732		778,165		392,860		246,082		173,778		-		-		2,927,719
	Total Auto			$	296,160	$	1,048,459	$	786,011	$	397,213	$	249,117	$	177,190	$	-	$	-	$	2,954,150
		Other consumer
			Substandard	$	-	$	-	$	893	$	-	$	-	$	12,989	$	-	$	-	$	13,882
			Pass/Unrated		1,442		19,254		13,501		7,134		3,268		15,783		62,703		-		123,085
	Total Other consumer			$	1,442	$	19,254	$	14,394	$	7,134	$	3,268	$	28,772	$	62,703	$	-	$	136,967
Total Puerto Rico				$	702,246	$	3,332,383	$	2,356,549	$	1,584,235	$	1,267,165	$	9,048,204	$	1,880,997	$	52,102	$	20,223,881

47

March 31, 2020
				Term Loans													Revolving Loans Amortized Cost Basis		Revolving Loans Converted to Term Loans Amortized Cost Basis
				Amortized Cost Basis by Origination Year
(In thousands)					2020		2019		2018		2017		2016		Prior Years						Total
Popular U.S.
	Commercial:
		Commercial multi-family
			Watch	$	-	$	-	$	1,415	$	12,796	$	12,135	$	18,285	$	-	$	-	$	44,631
			Special mention		-		-		-		6,706		2,086		6,658		-		-		15,450
			Substandard		-		-		-		2,097		4,721		1,153		-		-		7,971
			Pass/Unrated		64,645		405,889		259,639		159,495		291,251		379,684		1,690		-		1,562,293
		Total commercial multi-family		$	64,645	$	405,889	$	261,054	$	181,094	$	310,193	$	405,780	$	1,690	$	-	$	1,630,345
		Commercial real estate non-owner occupied
			Watch	$	4,442	$	-	$	6,471	$	26,527	$	2,235	$	23,710	$	-	$	-	$	63,385
			Special Mention		-		-		18,709		1,618		-		5,382		350		-		26,059
			Substandard		-		-		-		34,308		29,118		41,036		-		-		104,462
			Pass/Unrated		137,463		290,320		409,302		307,475		300,251		321,858		16,249		-		1,782,918
		Total commercial real estate non-owner occupied		$	141,905	$	290,320	$	434,482	$	369,928	$	331,604	$	391,986	$	16,599	$	-	$	1,976,824
		Commercial real estate owner occupied
			Watch	$	-	$	-	$	3,294	$	1,462	$	8,206	$	8,333	$	-	$	-	$	21,295
			Special Mention		-		-		195		-		-		5,604		-		-		5,799
			Substandard		-		-		1,349		-		-		16,222		-		-		17,571
			Pass/Unrated		8,980		57,796		51,801		38,479		28,838		105,036		7,365		-		298,295
		Total commercial real estate owner occupied		$	8,980	$	57,796	$	56,639	$	39,941	$	37,044	$	135,195	$	7,365	$	-	$	342,960

	Commercial and industrial
		Watch	$	-	$	373	$	60	$	304	$	1,330	$	5,704	$	7,434	$	-	$	15,205
		Special Mention		-		150		250		187		486		37		420		-		1,530
		Substandard		-		119		-		-		377		7,786		939		-		9,221
		Pass/Unrated		42,137		200,107		199,983		153,229		145,918		350,024		100,504		-		1,191,902
	Total commercial and industrial		$	42,137	$	200,749	$	200,293	$	153,720	$	148,111	$	363,551	$	109,297	$	-	$	1,217,858
Construction
		Watch	$	-	$	-	$	4,581	$	11,093	$	-	$	22,625	$	-	$	-	$	38,299
		Special Mention		-		-		-		-		-		8,064		-		-		8,064
		Substandard		-		-		5,434		8,572		10,069		18,500		-		-		42,575
		Pass/Unrated		27,149		217,733		164,075		190,824		39,485		9,786		-		-		649,052
Total construction			$	27,149	$	217,733	$	174,090	$	210,489	$	49,554	$	58,975	$	-	$	-	$	737,990
Mortgage
		Substandard	$	-	$	481	$	433	$	-	$	-	$	11,262	$	-	$	-	$	12,176
		Pass/Unrated		106,888		332,525		147,870		12,634		14,498		452,158		-		-		1,066,573
Total mortgage			$	106,888	$	333,006	$	148,303	$	12,634	$	14,498	$	463,420	$	-	$	-	$	1,078,749
Legacy
		Watch	$	-	$	-	$	-	$	-	$	-	$	1,113	$	-	$	-	$	1,113
		Special Mention		-		-		-		-		-		197		-		-		197
		Substandard		-		-		-		-		-		4,697		-		-		4,697
		Pass/Unrated		1,835		2,559		-		-		-		10,034		-		-		14,428
Total legacy			$	1,835	$	2,559	$	-	$	-	$	-	$	16,041	$	-	$	-	$	20,435

48

March 31, 2020
				Term Loans													Revolving Loans Amortized Cost Basis		Revolving Loans Converted to Term Loans Amortized Cost Basis
				Amortized Cost Basis by Origination Year
(In thousands)					2020		2019		2018		2017		2016		Prior Years						Total
Popular U.S.
	Consumer:
		Credit cards
			Pass/Unrated	$	-	$	-	$	-	$	-	$	-	$	-	$	36	$	-	$	36
	Total credit cards			$	-	$	-	$	-	$	-	$	-	$	-	$	36	$	-	$	36
		HELOCs
			Substandard	$	-	$	-	$	-	$	-	$	-	$	26	$	-	$	1,889	$	1,915
			Loss		-		-		-		-		-		322		-		7,137		7,459
			Pass/Unrated		-		-		-		-		-		16,490		61,301		30,246		108,037
	Total HELOCs			$	-	$	-	$	-	$	-	$	-	$	16,838	$	61,301	$	39,272	$	117,411
		Personal
			Substandard	$	-	$	700	$	514	$	134	$	64	$	255	$	-	$	-	$	1,667
			Loss		-		48		28		-		26		339		2		-		443
			Pass/Unrated		42,784		169,193		58,305		22,369		7,247		12,732		248		-		312,878
	Total Personal			$	42,784	$	169,941	$	58,847	$	22,503	$	7,337	$	13,326	$	250	$	-	$	314,988
		Other consumer
			Pass/Unrated	$	-	$	-	$	-	$	-	$	-	$	-	$	795	$	-	$	795
	Total Other consumer			$	-	$	-	$	-	$	-	$	-	$	-	$	795	$	-	$	795
Total Popular U.S.				$	436,323	$	1,677,993	$	1,333,708	$	990,309	$	898,341	$	1,865,112	$	197,333	$	39,272	$	7,438,391

49

March 31, 2020
				Term Loans													Revolving Loans Amortized Cost Basis		Revolving Loans Converted to Term Loans Amortized Cost Basis
				Amortized Cost Basis by Origination Year
(In thousands)					2020		2019		2018		2017		2016		Prior Years						Total
Popular, Inc.
	Commercial:
		Commercial multi-family
			Watch	$	-	$	-	$	1,415	$	12,796	$	12,135	$	23,063	$	-	$	-	$	49,409
			Special mention		-		-		-		6,706		2,086		10,468		-		-		19,260
			Substandard		-		-		-		2,097		4,721		2,415		100		-		9,333
			Pass/Unrated		65,945		442,975		286,221		161,630		296,056		445,091		1,690		-		1,699,608
		Total commercial multi-family		$	65,945	$	442,975	$	287,636	$	183,229	$	314,998	$	481,037	$	1,790	$	-	$	1,777,610
		Commercial real estate non-owner occupied
			Watch	$	4,442	$	62,790	$	26,965	$	64,320	$	57,997	$	238,361	$	1,400	$	-	$	456,275
			Special Mention		-		16,085		18,709		1,734		18,734		205,872		500		-		261,634
			Substandard		-		58,948		27,138		38,494		49,074		179,809		95		-		353,558
			Doubtful		-		-		-		-		-		2,222		-		-		2,222
			Pass/Unrated		142,226		402,314		583,706		409,668		422,579		1,006,136		23,405		-		2,990,034
		Total commercial real estate non-owner occupied		$	146,668	$	540,137	$	656,518	$	514,216	$	548,384	$	1,632,400	$	25,400	$	-	$	4,063,723
		Commercial real estate owner occupied
			Watch	$	441	$	5,725	$	49,495	$	11,578	$	14,176	$	175,279	$	2,106	$	-	$	258,800
			Special Mention		47		1,216		584		2,903		12,533		162,570		-		-		179,853
			Substandard		-		1,703		7,536		1,609		29,015		97,603		-		-		137,466
			Doubtful		-		-		-		-		-		76,214		-		-		76,214
			Loss		-		-		-		-		-		1,788		-		-		1,788
			Pass/Unrated		19,675		148,255		124,506		112,852		169,716		658,091		34,155		-		1,267,250
		Total commercial real estate owner occupied		$	20,163	$	156,899	$	182,121	$	128,942	$	225,440	$	1,171,545	$	36,261	$	-	$	1,921,371
		Commercial and industrial
			Watch	$	1,224	$	100,647	$	6,503	$	70,499	$	22,933	$	389,577	$	50,812	$	-	$	642,195
			Special Mention		123		8,379		10,127		25,235		11,097		139,515		10,477		-		204,953
			Substandard		208		3,140		11,901		4,837		2,874		74,635		48,219		-		145,814
			Doubtful		-		-		-		17		-		184		2		-		203
			Loss		-		-		-		-		-		-		5		-		5
			Pass/Unrated		77,696		763,380		654,980		409,178		327,037		825,937		684,887		-		3,743,095
		Total commercial and industrial		$	79,251	$	875,546	$	683,511	$	509,766	$	363,941	$	1,429,848	$	794,402	$	-	$	4,736,265

50

March 31, 2020
			Term Loans													Revolving Loans Amortized Cost Basis		Revolving Loans Converted to Term Loans Amortized Cost Basis
			Amortized Cost Basis by Origination Year
(In thousands)				2020		2019		2018		2017		2016		Prior Years						Total
Popular, Inc.
	Construction
		Watch	$	-	$	-	$	13,523	$	11,093	$	-	$	22,625	$	340	$	-	$	47,581
		Special Mention		-		-		675		-		-		8,064		-		-		8,739
		Substandard		-		-		5,434		29,547		10,069		18,500		-		-		63,550
		Pass/Unrated		27,296		251,502		180,949		247,592		40,863		9,786		24,522		-		782,510
	Total construction		$	27,296	$	251,502	$	200,581	$	288,232	$	50,932	$	58,975	$	24,862	$	-	$	902,380
	Mortgage
		Substandard	$	920	$	1,584	$	1,581	$	2,949	$	3,653	$	159,706	$	-	$	-	$	170,393
		Pass/Unrated		135,174		549,955		308,162		224,433		214,710		5,491,930		-		-		6,924,364
	Total mortgage		$	136,094	$	551,539	$	309,743	$	227,382	$	218,363	$	5,651,636	$	-	$	-	$	7,094,757
	Legacy
		Watch	$	-	$	-	$	-	$	-	$	-	$	1,113	$	-	$	-	$	1,113
		Special Mention		-		-		-		-		-		197		-		-		197
		Substandard		-		-		-		-		-		4,697		-		-		4,697
		Pass/Unrated		1,835		2,559		-		-		-		10,034		-		-		14,428
	Total legacy		$	1,835	$	2,559	$	-	$	-	$	-	$	16,041	$	-	$	-	$	20,435
	Leasing
		Substandard	$	29	$	1,129	$	1,178	$	886	$	543	$	309	$	-	$	-	$	4,074
		Pass/Unrated		160,443		373,109		262,568		144,915		93,388		50,045		-		-		1,084,468
	Total leasing		$	160,472	$	374,238	$	263,746	$	145,801	$	93,931	$	50,354	$	-	$	-	$	1,088,542

51

March 31, 2020
				Term Loans													Revolving Loans Amortized Cost Basis		Revolving Loans Converted to Term Loans Amortized Cost Basis
				Amortized Cost Basis by Origination Year
(In thousands)					2020		2019		2018		2017		2016		Prior Years						Total
Popular, Inc.
	Consumer:
		Credit cards
			Substandard	$	-	$	-	$	-	$	-	$	-	$	-	$	20,588	$	-	$	20,588
			Pass/Unrated		-		-		-		-		-		-		1,044,135		-		1,044,135
	Total credit cards			$	-	$	-	$	-	$	-	$	-	$	-	$	1,064,723	$	-	$	1,064,723
		HELOCs
			Substandard	$	-	$	-	$	-	$	-	$	-	$	26	$	-	$	1,889	$	1,915
			Loss		-		-		-		-		-		322		-		7,137		7,459
			Pass/Unrated		-		-		-		-		-		17,098		65,622		30,246		112,966
	Total HELOCs			$	-	$	-	$	-	$	-	$	-	$	17,446	$	65,622	$	39,272	$	122,340
		Personal
			Substandard	$	1,159	$	7,998	$	3,135	$	2,565	$	1,797	$	18,135	$	81	$	2,523	$	37,393
			Loss		-		48		28		-		26		339		2		-		443
			Pass/Unrated		202,084		739,222		302,833		170,064		95,309		179,598		1,689		49,579		1,740,378
	Total Personal			$	203,243	$	747,268	$	305,996	$	172,629	$	97,132	$	198,072	$	1,772	$	52,102	$	1,778,214
		Auto
			Substandard	$	58	$	7,727	$	7,846	$	4,353	$	3,035	$	3,412	$	-	$	-	$	26,431
			Pass/Unrated		296,102		1,040,732		778,165		392,860		246,082		173,778		-		-		2,927,719
	Total Auto			$	296,160	$	1,048,459	$	786,011	$	397,213	$	249,117	$	177,190	$	-	$	-	$	2,954,150
		Other consumer
			Substandard	$	-	$	-	$	893	$	-	$	-	$	12,989	$	-	$	-	$	13,882
			Pass/Unrated		1,442		19,254		13,501		7,134		3,268		15,783		63,498		-		123,880
	Total Other consumer			$	1,442	$	19,254	$	14,394	$	7,134	$	3,268	$	28,772	$	63,498	$	-	$	137,762
Total Popular Inc.				$	1,138,569	$	5,010,376	$	3,690,257	$	2,574,544	$	2,165,506	$	10,913,316	$	2,078,330	$	91,374	$	27,662,272

The following table presents the outstanding balance, net of unearned income, of loans held-in-portfolio based on the Corporation’s assignment of obligor risk ratings as defined at December 31, 2019.

52

December 31, 2019
				Special										Pass/
(In thousands)		Watch		Mention		Substandard		Doubtful		Loss		Sub-total		Unrated		Total
Puerto Rico
Commercial multi-family		$	1,341	$	3,870	$	1,793	$	-	$	-	$	7,004	$	140,845	$	147,849
Commercial real estate non-owner occupied			492,357		166,810		239,448		3,290		-		901,905		1,206,313		2,108,218
Commercial real estate owner occupied			192,895		184,678		183,377		1,629		-		562,579		1,023,750		1,586,329
Commercial and industrial			592,861		170,183		130,872		148		16		894,080		2,524,654		3,418,734
	Total Commercial		1,279,454		525,541		555,490		5,067		16		2,365,568		4,895,562		7,261,130
Construction			340		649		20,771		-		-		21,760		115,710		137,470
Mortgage			2,187		2,218		127,621		-		-		132,026		6,034,722		6,166,748
Leasing			-		-		3,590		-		68		3,658		1,055,849		1,059,507
Consumer:
	Credit cards		-		-		19,461		-		-		19,461		1,104,339		1,123,800
	HELOCs		-		-		-		-		-		-		5,038		5,038
	Personal		77		-		19,558		-		-		19,635		1,348,515		1,368,150
	Auto		-		-		30,775		-		372		31,147		2,886,375		2,917,522
	Other		459		11		15,020		-		53		15,543		125,324		140,867
	Total Consumer		536		11		84,814		-		425		85,786		5,469,591		5,555,377
Total Puerto Rico		$	1,282,517	$	528,419	$	792,286	$	5,067	$	509	$	2,608,798	$	17,571,434	$	20,180,232
Popular U.S.
Commercial multi-family		$	48,359	$	13,827	$	8,433	$	-	$	-	$	70,619	$	1,576,691	$	1,647,310
Commercial real estate non-owner occupied			80,608		24,383		100,658		-		-		205,649		1,664,647		1,870,296
Commercial real estate owner occupied			27,298		5,709		13,826		-		-		46,833		292,302		339,135
Commercial and industrial			25,679		1,460		20,386		-		-		47,525		1,147,355		1,194,880
	Total Commercial		181,944		45,379		143,303		-		-		370,626		4,680,995		5,051,621
Construction			46,644		17,291		44,798		-		-		108,733		584,889		693,622
Mortgage			-		-		11,091		-		-		11,091		1,005,693		1,016,784
Legacy			388		202		1,528		-		-		2,118		19,987		22,105
Consumer:
	Credit cards		-		-		-		-		-		-		36		36
	HELOCs		-		-		2,024		-		7,930		9,954		107,389		117,343
	Personal		-		-		1,664		-		403		2,067		322,373		324,440
	Other		-		-		-		-		-		-		690		690
	Total Consumer		-		-		3,688		-		8,333		12,021		430,488		442,509
Total Popular U.S.		$	228,976	$	62,872	$	204,408	$	-	$	8,333	$	504,589	$	6,722,052	$	7,226,641
Popular, Inc.
Commercial multi-family		$	49,700	$	17,697	$	10,226	$	-	$	-	$	77,623	$	1,717,536	$	1,795,159
Commercial real estate non-owner occupied			572,965		191,193		340,106		3,290		-		1,107,554		2,870,960		3,978,514
Commercial real estate owner occupied			220,193		190,387		197,203		1,629		-		609,412		1,316,052		1,925,464
Commercial and industrial			618,540		171,643		151,258		148		16		941,605		3,672,009		4,613,614
	Total Commercial		1,461,398		570,920		698,793		5,067		16		2,736,194		9,576,557		12,312,751
Construction			46,984		17,940		65,569		-		-		130,493		700,599		831,092
Mortgage			2,187		2,218		138,712		-		-		143,117		7,040,415		7,183,532
Legacy			388		202		1,528		-		-		2,118		19,987		22,105
Leasing			-		-		3,590		-		68		3,658		1,055,849		1,059,507
Consumer:
	Credit cards		-		-		19,461		-		-		19,461		1,104,375		1,123,836
	HELOCs		-		-		2,024		-		7,930		9,954		112,427		122,381
	Personal		77		-		21,222		-		403		21,702		1,670,888		1,692,590
	Auto		-		-		30,775		-		372		31,147		2,886,375		2,917,522
	Other		459		11		15,020		-		53		15,543		126,014		141,557
	Total Consumer		536		11		88,502		-		8,758		97,807		5,900,079		5,997,886
Total Popular, Inc.		$	1,511,493	$	591,291	$	996,694	$	5,067	$	8,842	$	3,113,387	$	24,293,486	$	27,406,873
The following table presents the weighted average obligor risk rating at December 31, 2019 for those classifications that consider a range of rating scales.

53

Weighted average obligor risk rating		(Scales 11 and 12)			(Scales 1 through 8)
Puerto Rico:			Substandard			Pass
Commercial multi-family				11.82		6.02
Commercial real estate non-owner occupied				11.17		6.77
Commercial real estate owner occupied				11.36		7.30
Commercial and industrial				11.26		7.20
	Total Commercial			11.25		7.10
Construction				11.01		7.85
Popular U.S.:			Substandard			Pass
Commercial multi-family				11.25		7.37
Commercial real estate non-owner occupied				11.00		6.94
Commercial real estate owner occupied				11.02		7.48
Commercial and industrial				11.01		6.63
	Total Commercial			11.02		7.04
Construction				11.00		7.74
Legacy				11.25		7.95

For changes in the allowance for credit losses, loan ending balances and whether such loans and the allowance pertained to loans individually or collectively evaluated for impairment for the quarter ended March 31, 2019, refer to the allowance activity section of this note..

Impaired loans

The following tables present loans individually evaluated for impairment at December 31, 2019.

54

December 31, 2019
Puerto Rico
	Impaired Loans – With an						Impaired Loans
	Allowance						With No Allowance				Impaired Loans - Total
			Unpaid						Unpaid				Unpaid
	Recorded		principal		Related		Recorded		principal		Recorded		principal			Related
(In thousands)	investment		balance		allowance		investment		balance		investment		balance			allowance
Commercial multi-family	$	1,196	$	1,229	$	4	$	1,017	$	1,247	$	2,213	$	2,476	$	4
Commercial real estate non-owner occupied		44,975		45,803		12,281		149,587		173,124		194,562		218,927		12,281
Commercial real estate owner occupied		105,841		122,814		5,077		26,365		58,540		132,206		181,354		5,077
Commercial and industrial		43,640		47,611		3,171		24,831		44,255		68,471		91,866		3,171
Construction		119		119		6		-		-		119		119		6
Mortgage		420,949		479,936		40,596		101,520		134,331		522,469		614,267		40,596
Leasing		507		507		61		-		-		507		507		61
Consumer:
Credit cards		24,475		24,475		2,957		-		-		24,475		24,475		2,957
Personal		65,521		65,521		17,142		-		-		65,521		65,521		17,142
Auto		310		310		51		-		-		310		310		51
Other		851		851		109		-		-		851		851		109
Total Puerto Rico	$	708,384	$	789,176	$	81,455	$	303,320	$	411,497	$	1,011,704	$	1,200,673	$	81,455

December 31, 2019
Popular U.S.
	Impaired Loans – With an						Impaired Loans
	Allowance						With No Allowance				Impaired Loans - Total
			Unpaid						Unpaid				Unpaid
	Recorded		principal		Related		Recorded		principal		Recorded		principal		Related
(In thousands)	investment		balance		allowance		investment		balance		investment		balance		allowance
Commercial multi-family	$	-	$	-	$	-	$	2,097	$	2,539	$	2,097	$	2,539	$	-
Mortgage		6,906		7,257		2,208		2,480		2,844		9,386		10,101		2,208
Consumer:
HELOCs		6,691		6,691		1,560		2,829		3,087		9,520		9,778		1,560
Personal		26		26		3		88		88		114		114		3
Total Popular U.S.	$	13,623	$	13,974	$	3,771	$	7,494	$	8,558	$	21,117	$	22,532	$	3,771

December 31, 2019
Popular, Inc.
	Impaired Loans – With an						Impaired Loans
	Allowance						With No Allowance				Impaired Loans - Total
			Unpaid						Unpaid				Unpaid
	Recorded		principal		Related		Recorded		principal		Recorded		principal		Related
(In thousands)	investment		balance		allowance		investment		balance		investment		balance		allowance
Commercial multi-family	$	1,196	$	1,229	$	4	$	3,114	$	3,786	$	4,310	$	5,015	$	4
Commercial real estate non-owner occupied		44,975		45,803		12,281		149,587		173,124		194,562		218,927		12,281
Commercial real estate owner occupied		105,841		122,814		5,077		26,365		58,540		132,206		181,354		5,077
Commercial and industrial		43,640		47,611		3,171		24,831		44,255		68,471		91,866		3,171
Construction		119		119		6		-		-		119		119		6
Mortgage		427,855		487,193		42,804		104,000		137,175		531,855		624,368		42,804
Leasing		507		507		61		-		-		507		507		61
Consumer:
Credit cards		24,475		24,475		2,957		-		-		24,475		24,475		2,957
HELOCs		6,691		6,691		1,560		2,829		3,087		9,520		9,778		1,560
Personal		65,547		65,547		17,145		88		88		65,635		65,635		17,145
Auto		310		310		51		-		-		310		310		51
Other		851		851		109		-		-		851		851		109
Total Popular, Inc.	$	722,007	$	803,150	$	85,226	$	310,814	$	420,055	$	1,032,821	$	1,223,205	$	85,226

55

The following table presents the average recorded investment and interest income recognized on impaired loans for the quarter ended March 31, 2019.

For the quarter ended March 31, 2019
	Puerto Rico				Popular U.S.				Popular, Inc.
	Average		Interest		Average		Interest		Average		Interest
	recorded		income		recorded		income		recorded		income
(In thousands)	investment		recognized		investment		recognized		investment		recognized
Commercial multi-family	$	928	$	12	$	-	$	-	$	928	$	12
Commercial real estate non-owner occupied		178,725		1,712		-		-		178,725		1,712
Commercial real estate owner occupied		139,846		1,458		846		-		140,692		1,458
Commercial and industrial		70,662		745		-		-		70,662		745
Construction		1,788		-		12,060		-		13,848		-
Mortgage		512,417		4,026		9,429		40		521,846		4,066
Leasing		1,059		-		-		-		1,059		-
Consumer:
Credit cards		28,354		-		-		-		28,354		-
HELOCs		-		-		7,962		-		7,962		-
Personal		72,298		69		786		-		73,084		69
Auto		1,162		-		-		-		1,162		-
Other		1,247		-		-		-		1,247		-
Total Popular, Inc.	$	1,008,486	$	8,022	$	31,083	$	40	$	1,039,569	$	8,062

56

Note 10 – Mortgage banking activities

Income from mortgage banking activities includes mortgage servicing fees earned in connection with administering residential mortgage loans and valuation adjustments on mortgage servicing rights. It also includes gain on sales and securitizations of residential mortgage loans and trading gains and losses on derivative contracts used to hedge the Corporation’s securitization activities. In addition, lower-of-cost-or-market valuation adjustments to residential mortgage loans held for sale, if any, are recorded as part of the mortgage banking activities.

The following table presents the components of mortgage banking activities:

			Quarters ended March 31,
(In thousands)			2020		2019
Mortgage servicing fees, net of fair value adjustments:
	Mortgage servicing fees	$	10,968	$	11,687
	Mortgage servicing rights fair value adjustments		(5,229)		(3,825)
Total mortgage servicing fees, net of fair value adjustments			5,739		7,862
Net gain on sale of loans, including valuation on loans held-for-sale			3,986		4,017
Trading account loss:
	Unrealized losses on outstanding derivative positions		(1,695)		-
	Realized losses on closed derivative positions		(1,610)		(1,953)
Total trading account loss			(3,305)		(1,953)
Total mortgage banking activities		$	6,420	$	9,926

57

Note 11 – Transfers of financial assets and mortgage servicing assets

The Corporation typically transfers conforming residential mortgage loans in conjunction with GNMA and FNMA securitization transactions whereby the loans are exchanged for cash or securities and servicing rights. As seller, the Corporation has made certain representations and warranties with respect to the originally transferred loans and, in the past, has sold certain loans with credit recourse to a government-sponsored entity, namely FNMA. Refer to Note 20 to the Consolidated Financial Statements for a description of such arrangements.

No liabilities were incurred as a result of these securitizations during the quarters ended March 31, 2020 and 2019 because they did not contain any credit recourse arrangements. During the quarter ended March 31, 2020, the Corporation recorded a net gain of $3.8 million (March 31, 2019 - $3.7 million) related to the residential mortgage loans securitized.

The following tables present the initial fair value of the assets obtained as proceeds from residential mortgage loans securitized during the quarters ended March 31, 2020 and 2019:

		Proceeds Obtained During the Quarter Ended March 31, 2020
(In thousands)	Level 1		Level 2		Level 3		Initial Fair Value
Assets
Trading account debt securities:
Mortgage-backed securities - GNMA	$	-	$	50,648	$	-	$	50,648
Mortgage-backed securities - FNMA		-		33,573		-		33,573
Total trading account debt securities	$	-	$	84,221	$	-	$	84,221
Mortgage servicing rights	$	-	$	-	$	1,487	$	1,487
Total	$	-	$	84,221	$	1,487	$	85,708

		Proceeds Obtained During the Quarter Ended March 31, 2019
(In thousands)	Level 1		Level 2		Level 3		Initial Fair Value
Assets
Trading account debt securities:
Mortgage-backed securities - GNMA	$	-	$	71,149	$	-	$	71,149
Mortgage-backed securities - FNMA		-		20,918		-		20,918
Total trading account debt securities	$	-	$	92,067	$	-	$	92,067
Mortgage servicing rights	$	-	$	-	$	1,658	$	1,658
Total	$	-	$	92,067	$	1,658	$	93,725

During the quarter ended March 31, 2020, the Corporation retained servicing rights on whole loan sales involving approximately $10.0 million in principal balance outstanding (March 31, 2019 - $11.9 million), with realized gains of approximately $0.2 million (March 31, 2019 - gains of $0.4 million). All loan sales performed during the quarters ended March 31, 2020 and 2019 were without credit recourse agreements.

The Corporation recognizes as assets the rights to service loans for others, whether these rights are purchased or result from asset transfers such as sales and securitizations. These mortgage servicing rights (“MSR”) are measured at fair value.

The Corporation uses a discounted cash flow model to estimate the fair value of MSRs. The discounted cash flow model incorporates assumptions that market participants would use in estimating future net servicing income, including estimates of prepayment speeds, discount rate, cost to service, escrow account earnings, contractual servicing fee income, prepayment and late fees, among other considerations. Prepayment speeds are adjusted for the Corporation’s loan characteristics and portfolio behavior.

The following table presents the changes in MSRs measured using the fair value method for the quarters ended March 31, 2020 and 2019.

58

Residential MSRs
(In thousands)	March 31, 2020		March 31, 2019
Fair value at beginning of period	$	150,906	$	169,777
Additions		1,634		1,861
Changes due to payments on loans[1]		(2,502)		(2,587)
Reduction due to loan repurchases		(312)		(491)
Changes in fair value due to changes in valuation model inputs or assumptions		(2,439)		(747)
Other		24		-
Fair value at end of period	$	147,311	$	167,813
[1] Represents changes due to collection / realization of expected cash flows over time.

Residential mortgage loans serviced for others were $14.3 billion at March 31, 2020 (December 31, 2019 - $14.8 billion).

Net mortgage servicing fees, a component of mortgage banking activities in the Consolidated Statements of Operations, include the changes from period to period in the fair value of the MSRs, including changes due to collection / realization of expected cash flows. The banking subsidiaries receive servicing fees based on a percentage of the outstanding loan balance. These servicing fees are credited to income when they are collected. At March 31, 2020, those weighted average mortgage servicing fees were 0.30% (March 31, 2019 - 0.29%). Under these servicing agreements, the banking subsidiaries do not generally earn significant prepayment penalty fees on the underlying loans serviced.

The section below includes information on assumptions used in the valuation model of the MSRs, originated and purchased.

Key economic assumptions used in measuring the servicing rights derived from loans securitized or sold by the Corporation during the quarters ended March 31, 2020 and 2019 were as follows:

	Quarters ended
	March 31, 2020		March 31, 2019
Prepayment speed	5.9	%	6.3	%
Weighted average life (in years)	9.8		9.9
Discount rate (annual rate)	10.9	%	11.0	%

Key economic assumptions used to estimate the fair value of MSRs derived from sales and securitizations of mortgage loans performed by the banking subsidiaries and servicing rights purchased from other financial institutions, and the sensitivity to immediate changes in those assumptions, were as follows as of the end of the periods reported:

		Originated MSRs						Purchased MSRs
		March 31,			December 31,			March 31,			December 31,
(In thousands)		2020			2019			2020			2019
Fair value of servicing rights		$	56,725		$	58,842		$	90,586		$	92,064
Weighted average life (in years)			6.6			6.7			6.3			6.3
Weighted average prepayment speed (annual rate)			6.0	%		5.7	%		6.5	%		6.2	%
	Impact on fair value of 10% adverse change	$	(1,348)		$	(1,303)		$	(2,409)		$	(2,306)
	Impact on fair value of 20% adverse change	$	(2,652)		$	(2,568)		$	(4,720)		$	(4,525)
Weighted average discount rate (annual rate)			11.4	%		11.4	%		11.0	%		11.0	%
	Impact on fair value of 10% adverse change	$	(2,268)		$	(2,381)		$	(3,508)		$	(3,603)
	Impact on fair value of 20% adverse change	$	(4,379)		$	(4,596)		$	(6,778)		$	(6,959)

The sensitivity analyses presented in the table above for servicing rights are hypothetical and should be used with caution. As the figures indicate, changes in fair value based on a 10 and 20 percent variation in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also, in the sensitivity tables included herein, the effect of a variation in a particular assumption on the fair value of the retained interest is calculated without

59

changing any other assumption. In reality, changes in one factor may result in changes in another (for example, increases in market interest rates may result in lower prepayments and increased credit losses), which might magnify or counteract the sensitivities.

At March 31, 2020, the Corporation serviced $1.1 billion (December 31, 2019 - $1.2 billion) in residential mortgage loans with credit recourse to the Corporation. Refer to Note 20 for information on changes in the Corporation’s liability of estimated losses related to loans serviced with credit recourse.

Under the GNMA securitizations, the Corporation, as servicer, has the right to repurchase (but not the obligation), at its option and without GNMA’s prior authorization, any loan that is collateral for a GNMA guaranteed mortgage-backed security when certain delinquency criteria are met. At the time that individual loans meet GNMA’s specified delinquency criteria and are eligible for repurchase, the Corporation is deemed to have regained effective control over these loans if the Corporation was the pool issuer. At March 31, 2020, the Corporation had recorded $111 million in mortgage loans on its Consolidated Statements of Financial Condition related to this buy-back option program (December 31, 2019 - $103 million). As long as the Corporation continues to service the loans that continue to be collateral in a GNMA guaranteed mortgage-backed security, the MSR is recognized by the Corporation. During the quarter months ended March 31, 2020, the Corporation repurchased approximately $22 million (March 31, 2019 - $34 million) of mortgage loans under the GNMA buy-back option program. The determination to repurchase these loans was based on the economic benefits of the transaction, which results in a reduction of the servicing costs for these severely delinquent loans, mostly related to principal and interest advances. Furthermore, the risk associated with the loans is reduced due to their guaranteed nature. The Corporation places these loans under its loss mitigation programs and once brought back to current status, these may be either retained in portfolio or re-sold in the secondary market.

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Note 12 – Other real estate owned

The following tables present the activity related to Other Real Estate Owned (“OREO”), for the quarters ended March 31, 2020 and 2019.

		For the quarter ended March 31, 2020
		OREO		OREO
(In thousands)		Commercial/Construction		Mortgage		Total
Balance at beginning of period	$	16,959	$	105,113	$	122,072
Write-downs in value		(509)		(900)		(1,409)
Additions		2,120		15,407		17,527
Sales		(1,033)		(13,340)		(14,373)
Other adjustments		-		105		105
Ending balance	$	17,537	$	106,385	$	123,922

		For the quarter ended March 31, 2019
		OREO		OREO
(In thousands)		Commercial/Construction		Mortgage		Total
Balance at beginning of period	$	21,794	$	114,911	$	136,705
Write-downs in value		(571)		(1,610)		(2,181)
Additions		1,170		7,764		8,934
Sales		(1,514)		(16,333)		(17,847)
Other adjustments		-		(133)		(133)
Ending balance	$	20,879	$	104,599	$	125,478

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Note 13 − Other assets

The caption of other assets in the consolidated statements of financial condition consists of the following major categories:

(In thousands)	March 31, 2020		December 31, 2019
Net deferred tax assets (net of valuation allowance)	$	929,321	$	886,353
Investments under the equity method		243,578		237,081
Prepaid taxes		24,605		47,226
Other prepaid expenses		88,099		82,425
Derivative assets		9,534		17,966
Trades receivable from brokers and counterparties		6,027		47,049
Principal, interest and escrow servicing advances		83,848		77,800
Guaranteed mortgage loan claims receivable		108,605		108,946
Operating ROU assets (Note 28)		146,665		149,849
Finance ROU assets (Note 28)		13,625		12,888
Others		134,530		152,032
Total other assets	$	1,788,437	$	1,819,615

The Corporation enters in the ordinary course of business into hosting arrangements that are service contracts. These arrangements can include capitalizable implementation costs that are amortized during the term of the hosting arrangement. The Corporation recognizes capitalizable implementation costs related to hosting arrangements that are service contracts within the Other assets line in the accompanying Consolidated Statement of Financial Condition. As of March 31, 2020, the total capitalized implementation costs amounted to $13.7 million with an accumulated amortization of $3.2 million for a net value of $10.5 million. Total amortization expense for all capitalized implementation costs of hosting arrangements that are service contracts for the period ended March 31, 2020 was $0.5 million.

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Note 14 – Goodwill and other intangible assets

Goodwill

There were no changes in the carrying amount of goodwill for the quarters ended March 31, 2020 and 2019.

The following table presents the gross amount of goodwill and accumulated impairment losses by reportable segments:

March 31, 2020
	Balance at				Balance at
	March 31,		Accumulated		March 31,
	2020		impairment		2020
(In thousands)	(gross amounts)		losses		(net amounts)
Banco Popular de Puerto Rico	$	324,049	$	3,801	$	320,248
Popular U.S.		515,285		164,411		350,874
Total Popular, Inc.	$	839,334	$	168,212	$	671,122

December 31, 2019
	Balance at				Balance at
	December 31,		Accumulated		December 31,
	2019		impairment		2019
(In thousands)	(gross amounts)		losses		(net amounts)
Banco Popular de Puerto Rico	$	324,049	$	3,801	$	320,248
Popular U.S.		515,285		164,411		350,874
Total Popular, Inc.	$	839,334	$	168,212	$	671,122

Interim Goodwill Impairment Test

The Corporation’s goodwill and other identifiable intangible assets having an indefinite useful life are tested for impairment, at least annually and on a more frequent basis if events or circumstances indicate impairment could have taken place. Such events could include, among others, a significant adverse change in the business climate, an adverse action by a regulator, an unanticipated change in the competitive environment and a decision to change the operations or dispose of a reporting unit.

Management monitors events or changes in circumstances between annual tests to determine if these events or changes in circumstances would more likely than not reduce the fair value of a reporting unit below its carrying amounts

Due to the effects of the current and projected interest rate environment and the effects of the COVID-19 pandemic on the valuation of the Corporation and its subsidiaries, the Corporation deemed these factors as a triggering event which required management to perform an interim goodwill impairment test.

As discussed in Note 3, “New accounting pronouncements”, effective on January 1, 2020, the Corporation adopted ASU 2017-04, which simplifies the accounting for goodwill impairment by removing Step 2 of the two-step goodwill impairment test under the previous guidance. Accordingly, if the carrying amount of any of the reporting units exceeds its fair value, the Corporation would be required to record an impairment charge for the difference up to the amount of the goodwill.

In determining the fair value of a reporting unit, the Corporation generally uses a combination of methods, including market price multiples of comparable companies and transactions, as well as discounted cash flow analysis. Management evaluates the particular circumstances of each reporting unit in order to determine the most appropriate valuation methodology. The Corporation evaluates the results obtained under each valuation methodology to identify and understand the key value drivers in order to ascertain that the results obtained are reasonable and appropriate under the circumstances. Elements considered include current market and economic conditions, developments in specific lines of business, and any particular features in the individual reporting units. For purposes of the interim triggering event evaluation, management also considered the results of the fair value of the

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reporting units without considering the comparable transaction approach as there is limited information of comparable transactions during the COVID-19 pandemic.

The computations require management to make estimates and assumptions. Critical assumptions that are used as part of these evaluations include:

 a selection of comparable publicly traded companies, based on nature of business, location and size;

 a selection of comparable acquisitions;

 the discount rate applied to future earnings, based on an estimate of the cost of equity;

 the potential future earnings of the reporting unit; and

 the market growth and new business assumptions.

For purposes of the market comparable companies’ approach, valuations were determined by calculating average price multiples of relevant value drivers from a group of companies that are comparable to the reporting unit being analyzed and applying those price multiples to the value drivers of the reporting unit. Comparable companies’ price multiples represent minority-based multiples and thus, a control premium adjustment is added to the comparable companies’ market multiples applied to the reporting unit’s value drivers. For purposes of the market comparable transactions’ approach, valuations were determined by calculating average price multiples of relevant value drivers from a group of transactions for which the target companies are comparable to the reporting unit being analyzed and applying those price multiples to the value drivers of the reporting unit. Comparable transactions’ price multiples represent controlling based multiples and thus, no control premium adjustment is made to the comparable transactions’ market multiples applied to the reporting unit’s value drivers. While the market price multiple is not an assumption, a presumption that it provides an indicator of the value of the reporting unit is inherent in the valuation. The determination of the market comparable companies and transactions also involves a degree of judgment.

For purposes of the discounted cash flows (“DCF”) approach, the valuation is based on estimated future cash flows. The financial projections used in the DCF valuation analysis for each reporting unit are based on the most recent (as of the valuation date) financial projections presented to the Corporation’s Asset / Liability Management Committee (“ALCO”). The growth assumptions included in these projections are based on management’s expectations for each reporting unit’s financial prospects considering economic and industry conditions as well as particular plans of each entity (i.e. restructuring plans, de-leveraging, etc.). The cost of equity used to discount the cash flows was calculated using the Ibbotson Build-Up Method and ranged from 10.27% to11.01% for the March 2020 analysis. The Ibbotson Build-Up Method builds up a cost of equity starting with the rate of return of a “risk-free” asset (20-year U.S. Treasury note) and adds to it additional risk elements such as equity risk premium, size premium and industry risk premium. The resulting discount rates were analyzed in terms of reasonability given the current market conditions.

The results of BPPR interim goodwill impairment test as of March 31, 2020 indicated that the average estimated fair value using all valuation methodologies exceeded BPPR’s equity value by approximately $761 million or 25% compared to $1.2 billion or 37%, for the annual goodwill impairment test completed as of July 31, 2019. The fair value conclusion for BPPR considers the comparable transactions approach. If the comparable transactions approach is not considered, as those transactions occurred prior to COVID-19, the average estimated fair value exceeded BPPR’s equity value by approximately $589 million or 19%. Accordingly, there was no impairment on goodwill recorded in BPPR at March 31, 2020. PB’s interim goodwill impairment test results as of such dates indicated that the average estimated fair value using all valuation methodologies exceeded PB’s equity value by approximately $85 million or 5%, compared to $338 million or 21%, for the annual goodwill impairment test completed as of July 31, 2019. The fair value conclusion for PB considers the comparable transactions approach. If the comparable transactions approach is not considered, as those transactions occurred prior to COVID-19, the average estimated fair value exceeded PB’s equity value by approximately $26 million or 2%. Accordingly, there was no impairment on goodwill recorded in PB at March 31, 2020. The goodwill balance of BPPR and PB, as legal entities, represented approximately 91% of the Corporation’s total goodwill balance as of the March 31, 2020 valuation date.

Furthermore, as part of the analyses, management performed a reconciliation of the aggregate fair values determined for the reporting units to the market capitalization of the Corporation concluding that the fair value results determined for the reporting units in the March 31, 2020 interim assessment were reasonable.

The goodwill impairment evaluation process requires the Corporation to make estimates and assumptions with regard to the fair value of the reporting units. Actual values may differ significantly from these estimates. Such differences could result in future impairment of goodwill that would, in turn, negatively impact the Corporation’s results of operations and the reporting units where the

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goodwill is recorded. Declines in the Corporation’s market capitalization and adverse economic conditions sustained over a longer period of time negatively affecting forecasted cash flows could increase the risk of goodwill impairment in the future.

The extent to which the COVID-19 pandemic further impacts our business, results of operations and financial condition, as well as the operations of our clients, customers, service providers and suppliers, will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response thereto. A further decline in the Corporation’s stock price related to global and/or regional macroeconomic conditions, the continued weakness in the Puerto Rico economy and fiscal situation, reduced future earnings estimates, additional expenses and higher credit losses, and the continuance of the current interest rate environment could, individually or in the aggregate, have a material impact on the determination of the fair value of our reporting units, which could in turn result in an impairment of goodwill in the future. An impairment of goodwill would result in a non-cash expense, net of tax impact. A charge to earnings related to a goodwill impairment would not impact regulatory capital calculations.

Other Intangible Assets

At March 31, 2020 and December 31, 2019, the Corporation had $6.1 million of identifiable intangible assets with indefinite useful lives, mostly associated with the E-LOAN trademark.

The following table reflects the components of other intangible assets subject to amortization:

		Gross Carrying			Accumulated		Net Carrying
(In thousands)			Amount		Amortization		Value
March 31, 2020
	Core deposits	$	37,224	$	30,723	$	6,501
	Other customer relationships		42,909		29,592		13,317
	Trademark		488		163		325
Total other intangible assets		$	80,621	$	60,478	$	20,143
December 31, 2019
	Core deposits	$	37,224	$	29,792	$	7,432
	Other customer relationships		42,909		28,075		14,834
	Trademark		488		138		350
Total other intangible assets		$	80,621	$	58,005	$	22,616

During the quarter ended March 31, 2020, the Corporation recognized $2.5 million in amortization expense related to other intangible assets with definite useful lives (March 31, 2019 - $2.3 million).

The following table presents the estimated amortization of the intangible assets with definite useful lives for each of the following periods:

(In thousands)
Remaining 2020	$	3,897
Year 2021		3,559
Year 2022		2,683
Year 2023		2,642
Year 2024		2,355
Later years		5,007

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Note 15 – Deposits

Total interest bearing deposits as of the end of the periods presented consisted of:

(In thousands)		March 31, 2020		December 31, 2019
Savings accounts		$	10,801,188	$	10,618,629
NOW, money market and other interest bearing demand deposits			16,071,715		16,305,007
Total savings, NOW, money market and other interest bearing demand deposits			26,872,903		26,923,636
Certificates of deposit:
	Under $100,000		3,088,350		3,133,840
	$100,000 and over		5,439,474		4,540,957
Total certificates of deposit			8,527,824		7,674,797
Total interest bearing deposits		$	35,400,727	$	34,598,433

A summary of certificates of deposit by maturity at March 31, 2020 follows:

(In thousands)
2020	$	4,906,644
2021		1,431,390
2022		770,852
2023		546,596
2024		592,903
2025 and thereafter		279,439
Total certificates of deposit	$	8,527,824

At March 31, 2020, the Corporation had brokered deposits amounting to $ 0.6 billion (December 31, 2019 - $ 0.5 billion).

The aggregate amount of overdrafts in demand deposit accounts that were reclassified to loans was $5 million at March 31, 2020 (December 31, 2019 - $4 million).

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Note 16 – Borrowings

Assets sold under agreements to repurchase amounted to $179 million at March 31, 2020 and $193 million December 31, 2019.

The Corporation’s repurchase transactions are overcollateralized with the securities detailed in the table below. The Corporation’s repurchase agreements have a right of set-off with the respective counterparty under the supplemental terms of the master repurchase agreements. In an event of default each party has a right of set-off against the other party for amounts owed in the related agreement and any other amount or obligation owed in respect of any other agreement or transaction between them. Pursuant to the Corporation’s accounting policy, the repurchase agreements are not offset with other repurchase agreements held with the same counterparty.

The following table presents information related to the Corporation’s repurchase transactions accounted for as secured borrowings that are collateralized with debt securities available-for-sale, other assets held-for-trading purposes or which have been obtained under agreements to resell. It is the Corporation’s policy to maintain effective control over assets sold under agreements to repurchase; accordingly, such securities continue to be carried on the Consolidated Statements of Financial Condition.

Repurchase agreements accounted for as secured borrowings

		March 31, 2020		December 31, 2019
			Repurchase		Repurchase
(In thousands)			liability		liability
U.S. Treasury securities
	Within 30 days	$	19,425	$	88,646
	After 30 to 90 days		14,673		78,061
	After 90 days		119,304		24,538
Total U.S. Treasury securities			153,402		191,245
Mortgage-backed securities
	Within 30 days		23,967		1,235
	After 90 days		323		-
Total mortgage-backed securities			24,290		1,235
Collateralized mortgage obligations
	Within 30 days		1,074		898
Total collateralized mortgage obligations			1,074		898
Total		$	178,766	$	193,378

Repurchase agreements in this portfolio are generally short-term, often overnight. As such our risk is very limited. We manage the liquidity risks arising from secured funding by sourcing funding globally from a diverse group of counterparties, providing a range of securities collateral and pursuing longer durations, when appropriate.

At March 31, 2020, other short-term borrowings consisted of $100 million in FHLB advances drawn during the first quarter of 2020. There were no other short-term borrowings outstanding at December 31, 2019.

The following table presents the composition of notes payable at March 31, 2020 and December 31, 2019.

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(In thousands)	March 31, 2020		December 31, 2019
Advances with the FHLB with maturities ranging from 2020 through 2029 paying interest at monthly fixed rates ranging from 1.14% to 4.19%	$	377,598	$	421,399
Unsecured senior debt securities maturing on 2023 paying interest semiannually at a fixed rate of 6.125%, net of debt issuance costs of $ 4,376		295,624		295,307
Junior subordinated deferrable interest debentures (related to trust preferred securities) with maturities ranging from 2033 to 2034 with fixed interest rates ranging from 6.125% to 6.7%, net of debt issuance costs of $389		384,909		384,902
Total notes payable	$	1,058,131	$	1,101,608
Note: Refer to the Corporation's 2019 Form 10-K for rates information at December 31, 2019.

A breakdown of borrowings by contractual maturities at March 31, 2020 is included in the table below.

		Assets sold under		Short-term
(In thousands)		agreements to repurchase		borrowings		Notes payable	Total
2020	$	116,113	$	100,000	$	96,120	$	312,233
2021		62,653		-		50,040		112,693
2022		-		-		103,148		103,148
2023		-		-		318,884		318,884
2024		-		-		28,373		28,373
Later years		-		-		461,566		461,566
Total borrowings	$	178,766	$	100,000	$	1,058,131	$	1,336,897

At March 31, 2020 and December 31, 2019, the Corporation had FHLB borrowing facilities whereby the Corporation could borrow up to $3.8 billion and $3.6 billion, respectively, of which $0.5 billion and $0.4 billion, respectively, were used. In addition, at March 31, 2020 and December 31, 2019, the Corporation had placed $0.9 billion of the available FHLB credit facility as collateral for a municipal letter of credit to secure deposits. The FHLB borrowing facilities are collateralized with loans held-in-portfolio, and do not have restrictive covenants or callable features.

Also, at March 31, 2020, the Corporation has a borrowing facility at the discount window of the Federal Reserve Bank of New York amounting to $1.5 billion (2019 - $1.1 billion), which remained unused at March 31, 2020 and December 31, 2019. The facility is a collateralized source of credit that is highly reliable even under difficult market conditions.

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Note 17 − Other liabilities

The caption of other liabilities in the consolidated statements of financial condition consists of the following major categories:

(In thousands)	March 31, 2020		December 31, 2019
Accrued expenses	$	233,692	$	273,184
Accrued interest payable		34,539		44,026
Accounts payable		61,833		65,688
Dividends payable		35,505		29,027
Trades payable		5,279		4,084
Liability for GNMA loans sold with an option to repurchase		111,285		102,663
Reserves for loan indemnifications		34,862		38,074
Reserve for operational losses		38,373		35,665
Operating lease liabilities (Note 28)		161,961		165,139
Finance lease liabilities (Note 28)		20,529		19,810
Pension benefit obligation		48,704		52,616
Postretirement benefit obligation		170,507		168,681
Others		42,892		46,296
Total other liabilities	$	999,961	$	1,044,953

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Note 18 – Stockholders’ equity

As of March 31, 2020, stockholder’s equity totaled $5.7 billion. During the quarter months ended March 31, 2020, the Corporation declared cash dividends of $0.40 (2019 - $0.30) per common share outstanding amounting to $35.5 million (2019 - $29.0 million). The quarterly dividend declared to shareholders of record as of the close of business on February 28, 2020 was paid on April 1, 2020.

During the quarter ended March 31, 2019, the Corporation entered into a $250 million accelerated share repurchase transaction (“ASR”) and, in connection therewith, received an initial delivery of 3,500,000 shares of common stock (the “Initial Shares”), which was accounted for as a treasury stock transaction. As a result of the receipt of the Initial Shares, the Corporation recognized in shareholders’ equity approximately $200 million in treasury stock and $50 million as a reduction of capital surplus. The Corporation completed this transaction during the fourth quarter of 2019 and received 1,165,607 additional shares of common stock. The final number of shares delivered at settlement was based on the average daily volume weighted average price (“VWAP”) of its common stock, net of a discount, during the term of the ASR of $53.58.

On January 30, 2020, the Corporation entered into a $500 million “ASR” transaction with respect to its common stock, which was accounted for as a treasury stock transaction. As a result of the receipt of the initial 7,055,919 shares, the Corporation recognized in shareholder’s equity approximately $400 million in treasury stock and $100 million as a reduction in capital surplus. The ASR provided that the final number of shares delivered at settlement would be based on the average daily volume weighted average price (“VWAP”) of the Corporation’s common stock, net of a discount, during the term of the ASR. As a result of the recent decrease in the trading price of the Corporation’s common stock during the COVID-19 pandemic, on March 19, 2020, the dealer counterparty to the ASR exercised its right to terminate the ASR as a result of the trading price of the Corporation’s common stock falling below a specified level. The agreement executed in connection with such termination (the “Termination Agreement”) provides for the acceleration of the final settlement of the ASR, which was originally expected to occur during the fourth quarter of 2020. Under the settlement resulting from the Termination Agreement, the Corporation will receive a further number of shares of common stock, equivalent to approximately $167 million. As of March 31, 2020, the Corporation had received 642,400 additional shares after the early termination of the ASR. In connection with such receipt, the Corporation recorded approximately $23 million as treasury stock and recognized that amount as an increase in capital surplus.

On February 24, 2020, the Corporation redeemed all outstanding shares of its 8.25% Non-Cumulative Monthly Income Preferred Stock, Series B (“Series B Preferred Stock”). The Series B Preferred Stock was redeemed at the redemption price of $25.00 per share, plus $0.1375 in accrued and unpaid dividends on each share, for a total payment per share in the amount of $25.1375 and a total aggregate payment of $28.2 million.

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Note 19 – Other comprehensive income (loss)

The following table presents changes in accumulated other comprehensive income (loss) by component for the quarters ended March 31, 2020 and 2019.

	Changes in Accumulated Other Comprehensive Income (Loss) by Component [1]
		Quarters ended March 31,
(In thousands)		2020		2019
Foreign currency translation	Beginning Balance	$	(56,783)	$	(49,936)
	Other comprehensive loss		(1,818)		(1,238)
	Net change		(1,818)		(1,238)
	Ending balance	$	(58,601)	$	(51,174)
Adjustment of pension and postretirement benefit plans	Beginning Balance	$	(202,816)	$	(203,836)
	Amounts reclassified from accumulated other comprehensive loss for amortization of net losses		3,351		3,673
	Net change		3,351		3,673
	Ending balance	$	(199,465)	$	(200,163)
Unrealized net holding gains (losses) on debt securities	Beginning Balance	$	92,155	$	(173,811)
	Other comprehensive income		381,776		101,403
	Net change		381,776		101,403
	Ending balance	$	473,931	$	(72,408)
Unrealized net losses on cash flow hedges	Beginning Balance	$	(2,494)	$	(391)
	Reclassification to retained earnings due to cumulative effect adjustment of accounting change		-		(50)
	Other comprehensive loss before reclassifications		(3,589)		(437)
	Amounts reclassified from accumulated other comprehensive loss		841		644
	Net change		(2,748)		157
	Ending balance	$	(5,242)	$	(234)
	Total	$	210,623	$	(323,979)
[1] All amounts presented are net of tax.

The following table presents the amounts reclassified out of each component of accumulated other comprehensive income (loss) during the quarters ended March 31, 2020 and 2019.

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		Reclassifications Out of Accumulated Other Comprehensive Income (Loss)
		Affected Line Item in the	Quarters ended March 31,
(In thousands)		Consolidated Statements of Operations	2020		2019
Adjustment of pension and postretirement benefit plans
	Amortization of net losses	Personnel costs	$	(5,362)	$	(5,876)
		Total before tax		(5,362)		(5,876)
		Income tax benefit		2,011		2,203
		Total net of tax	$	(3,351)	$	(3,673)
Unrealized net losses on cash flow hedges
	Forward contracts	Mortgage banking activities	$	(1,296)	$	(1,030)
	Interest rate swaps	Other operating income	$	(31)	$	-
		Total before tax		(1,327)		(1,030)
		Income tax benefit (expense)		486		386
		Total net of tax	$	(841)	$	(644)
		Total reclassification adjustments, net of tax	$	(4,192)	$	(4,317)

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Note 20 – Guarantees

At March 31, 2020 the Corporation recorded a liability of $0.2 million (December 31, 2019 - $0.3 million), which represents the unamortized balance of the obligations undertaken in issuing the guarantees under the standby letters of credit. Management does not anticipate any material losses related to these instruments.

From time to time, the Corporation securitized mortgage loans into guaranteed mortgage-backed securities subject to limited, and in certain instances, lifetime credit recourse on the loans that serve as collateral for the mortgage-backed securities. The Corporation has not sold any mortgage loans subject to credit recourse since 2009. At March 31, 2020 the Corporation serviced $1.1 billion (December 31, 2019 - $1.2 billion) in residential mortgage loans subject to credit recourse provisions, principally loans associated with FNMA and FHLMC residential mortgage loan securitization programs. In the event of any customer default, pursuant to the credit recourse provided, the Corporation is required to repurchase the loan or reimburse the third party investor for the incurred loss. The maximum potential amount of future payments that the Corporation would be required to make under the recourse arrangements in the event of nonperformance by the borrowers is equivalent to the total outstanding balance of the residential mortgage loans serviced with recourse and interest, if applicable. During the quarter ended March 31, 2020, the Corporation repurchased approximately $8 million of unpaid principal balance in mortgage loans subject to the credit recourse provisions (March 31, 2019 - $8 million). In the event of nonperformance by the borrower, the Corporation has rights to the underlying collateral securing the mortgage loan. The Corporation suffers ultimate losses on these loans when the proceeds from a foreclosure sale of the property underlying a defaulted mortgage loan are less than the outstanding principal balance of the loan plus any uncollected interest advanced and the costs of holding and disposing the related property. At March 31, 2020 the Corporation’s liability established to cover the estimated credit loss exposure related to loans sold or serviced with credit recourse amounted to $32 million (December 31, 2019 - $35 million).

The following table shows the changes in the Corporation’s liability of estimated losses related to loans serviced with credit recourse provisions during the quarters ended March 31, 2020 and 2019.

		Quarters ended March 31,
(In thousands)		2020		2019
Balance as of beginning of period	$	34,862	$	56,230
Impact of adopting CECL		(3,831)		-
Provision (reversal) for recourse liability		4,364		(311)
Net charge-offs		(3,676)		(3,908)
Balance as of end of period	$	31,719	$	52,011

When the Corporation sells or securitizes mortgage loans, it generally makes customary representations and warranties regarding the characteristics of the loans sold. To the extent the loans do not meet specified characteristics, the Corporation may be required to repurchase such loans or indemnify for losses and bear any subsequent loss related to the loans. There were no repurchases of loans under representation and warranty arrangements during the quarters ended March 31, 2020 and 2019. A substantial amount of these loans reinstates to performing status or have mortgage insurance, and thus the ultimate losses on the loans are not deemed significant.

From time to time, the Corporation sells loans and agrees to indemnify the purchaser for credit losses or any breach of certain representations and warranties made in connection with the sale. The following table presents the changes in the Corporation’s liability for estimated losses associated with indemnifications and representations and warranties related to loans sold by BPPR for the quarters ended March 31, 2020 and 2019.

		Quarters ended March 31,
(In thousands)		2020		2019
Balance as of beginning of period	$	3,212	$	10,837
Provision (reversal) for representation and warranties		(69)		104
Net charge-offs		-		(75)
Balance as of end of period	$	3,143	$	10,866

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Servicing agreements relating to the mortgage-backed securities programs of FNMA and GNMA, and to mortgage loans sold or serviced to certain other investors, including FHLMC, require the Corporation to advance funds to make scheduled payments of principal, interest, taxes and insurance, if such payments have not been received from the borrowers. At March 31, 2020, the Corporation serviced $14.3 billion in mortgage loans for third-parties, including the loans serviced with credit recourse (December 31, 2019 - $14.8 billion). The Corporation generally recovers funds advanced pursuant to these arrangements from the mortgage owner, from liquidation proceeds when the mortgage loan is foreclosed or, in the case of FHA/VA loans, under the applicable FHA and VA insurance and guarantees programs. However, in the meantime, the Corporation must absorb the cost of the funds it advances during the time the advance is outstanding. The Corporation must also bear the costs of attempting to collect on delinquent and defaulted mortgage loans. In addition, if a defaulted loan is not cured, the mortgage loan would be canceled as part of the foreclosure proceedings and the Corporation would not receive any future servicing income with respect to that loan. At March 31, 2020, the outstanding balance of funds advanced by the Corporation under such mortgage loan servicing agreements was approximately $84 million (December 31, 2019 - $78 million). To the extent the mortgage loans underlying the Corporation’s servicing portfolio experience increased delinquencies, the Corporation would be required to dedicate additional cash resources to comply with its obligation to advance funds as well as incur additional administrative costs related to increases in collection efforts.

Popular, Inc. Holding Company (“PIHC”) fully and unconditionally guarantees certain borrowing obligations issued by certain of its 100% owned consolidated subsidiaries amounting to $94 million at March 31, 2020 and December 31, 2019. In addition, at March 31, 2020 and December 31, 2019, PIHC fully and unconditionally guaranteed on a subordinated basis $374 million of capital securities (trust preferred securities) issued by wholly-owned issuing trust entities to the extent set forth in the applicable guarantee agreement. Refer to Note 20 to the Consolidated Financial Statements in the 2019 Form 10-K for further information on the trust preferred securities.

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Note 21 – Commitments and contingencies

Off-balance sheet risk

The Corporation is a party to financial instruments with off-balance sheet credit risk in the normal course of business to meet the financial needs of its customers. These financial instruments include loan commitments, letters of credit and standby letters of credit. These instruments involve, to varying degrees, elements of credit and interest rate risk in excess of the amount recognized in the consolidated statements of financial condition.

The Corporation’s exposure to credit loss in the event of nonperformance by the other party to the financial instrument for commitments to extend credit, standby letters of credit and financial guarantees is represented by the contractual notional amounts of those instruments. The Corporation uses the same credit policies in making these commitments and conditional obligations as it does for those reflected on the consolidated statements of financial condition.

Financial instruments with off-balance sheet credit risk, whose contract amounts represent potential credit risk as of the end of the periods presented were as follows:

(In thousands)		March 31, 2020		December 31, 2019
Commitments to extend credit:
	Credit card lines	$	4,958,736	$	4,889,694
	Commercial and construction lines of credit		2,938,929		3,205,306
	Other consumer unused credit commitments		259,580		262,516
Commercial letters of credit			1,644		2,629
Standby letters of credit			71,739		75,186
Commitments to originate or fund mortgage loans			26,818		96,653

At March 31, 2020 and December 31, 2019, the Corporation maintained a reserve of approximately $4 million and $9 million, respectively, for potential losses associated with unfunded loan commitments related to commercial and consumer lines of credit.

Other commitments

At March 31, 2020, and December 31, 2019, the Corporation’s also maintained other non-credit commitments for approximately $2.1 million and $2.5 million, primarily for the acquisition of other investments.

Business concentration

Since the Corporation’s business activities are concentrated primarily in Puerto Rico, its results of operations and financial condition are dependent upon the general trends of the Puerto Rico economy and, in particular, the residential and commercial real estate markets. The concentration of the Corporation’s operations in Puerto Rico exposes it to greater risk than other banking companies with a wider geographic base. Its asset and revenue composition by geographical area is presented in Note 33 to the Consolidated Financial Statements.

Puerto Rico remains in the midst of a profound fiscal and economic crisis. In response to such crisis, the U.S. Congress enacted the Puerto Rico Oversight Management and Economic Stability Act (“PROMESA”) in 2016, which, among other things, established a Fiscal Oversight and Management Board for Puerto Rico (the “Oversight Board”) and a framework for the restructuring of the debts of the Commonwealth, its instrumentalities and municipalities. The Commonwealth and several of its instrumentalities have commenced debt restructuring proceedings under PROMESA. As of the date of this report, while municipalities have been recently designated as covered entities under PROMESA, no municipality has commenced, or has been authorized by the Oversight Board to commence, any such debt restructuring proceeding under PROMESA.

At March 31, 2020 and December 31, 2019, the Corporation’s direct exposure to the Puerto Rico government and its instrumentalities and municipalities totaled $428 million and $432 million, respectively, which amounts were fully outstanding on such dates. Of this amount, $391 million consists of loans and $37 million are securities ($391 million and $ 41 million at December 31, 2019). Substantially all of the amount outstanding at March 31, 2020 were obligations from various Puerto Rico municipalities. In most cases, these were “general obligations” of a municipality, to which the applicable municipality has pledged its good faith, credit and unlimited taxing power, or “special obligations” of a municipality, to which the applicable municipality has pledged other revenues. At March 31, 2020, 75% of the Corporation’s exposure to municipal loans and securities was concentrated in the municipalities of San Juan, Guaynabo, Carolina and Bayamón. On July 1, 2019 the Corporation received principal payments amounting to $22 million from various obligations from Puerto Rico municipalities.

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The following table details the loans and investments representing the Corporation’s direct exposure to the Puerto Rico government according to their maturities as of March 31, 2020:

(In thousands)		Investment Portfolio		Loans		Total Outstanding		Total Exposure
Central Government
After 1 to 5 years	$	7	$	-	$	7	$	7
After 5 to 10 years		19		-		19		19
After 10 years		30		-		30		30
Total Central Government		56		-		56		56
Municipalities
Within 1 year		3,920		78,107		82,027		82,027
After 1 to 5 years		16,390		139,218		155,608		155,608
After 5 to 10 years		16,660		82,967		99,627		99,627
After 10 years		655		90,601		91,256		91,256
Total Municipalities		37,625		390,893		428,518		428,518
Total Direct Government Exposure	$	37,681	$	390,893	$	428,574	$	428,574

In addition, at March 31, 2020, the Corporation had $339 million in loans insured or securities issued by Puerto Rico governmental entities but for which the principal source of repayment is non-governmental ($350 million at December 31, 2019). These included $273 million in residential mortgage loans insured by the Puerto Rico Housing Finance Authority (“HFA”), a governmental instrumentality that has been designated as a covered entity under PROMESA (December 31, 2019 - $276 million). These mortgage loans are secured by first mortgages on Puerto Rico residential properties and the HFA insurance covers losses in the event of a borrower default and upon the satisfaction of certain other conditions. The Corporation also had at March 31, 2020, $45 million in bonds issued by HFA which are secured by second mortgage loans on Puerto Rico residential properties, and for which HFA also provides insurance to cover losses in the event of a borrower default and upon the satisfaction of certain other conditions (December 31, 2019 - $46 million). In the event that the mortgage loans insured by HFA and held by the Corporation directly or those serving as collateral for the HFA bonds default and the collateral is insufficient to satisfy the outstanding balance of these loans, HFA’s ability to honor its insurance will depend, among other factors, on the financial condition of HFA at the time such obligations become due and payable. Although the Governor is currently authorized by local legislation to impose a temporary moratorium on the financial obligations of the HFA, the Governor has not exercised this power as of the date hereof. In addition, at March 31, 2020, the Corporation had $21 million of commercial real estate notes issued by government entities but that are payable from rent paid by non-governmental parties (December 31, 2019 - $21 million). On January 1, 2020, the Corporation received a payment amounting to $7 million upon the maturity of securities issued by HFA which had been economically defeased and refunded and for which securities consisting of U.S. agencies and Treasury obligations had been escrowed (December 31, 2019 - $7 million).

BPPR’s commercial loan portfolio also includes loans to private borrowers who are service providers, lessors, suppliers or have other relationships with the government. These borrowers could be negatively affected by the fiscal measures to be implemented to address the Commonwealth’s fiscal crisis and the ongoing Title III proceedings under PROMESA described above. Similarly, BPPR’s mortgage and consumer loan portfolios include loans to government employees which could also be negatively affected by fiscal measures such as employee layoffs or furloughs.

The Corporation has operations in the United States Virgin Islands (the “USVI”) and has approximately $69 million in direct exposure to USVI government entities. The USVI has been experiencing a number of fiscal and economic challenges that could adversely affect the ability of its public corporations and instrumentalities to service their outstanding debt obligations.

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Legal Proceedings

The nature of Popular’s business ordinarily results in a certain number of claims, litigation, investigations, and legal and administrative cases and proceedings (“Legal Proceedings”). When the Corporation determines that it has meritorious defenses to the claims asserted, it vigorously defends itself. The Corporation will consider the settlement of cases (including cases where it has meritorious defenses) when, in management’s judgment, it is in the best interest of both the Corporation and its shareholders to do so. On at least a quarterly basis, Popular assesses its liabilities and contingencies relating to outstanding Legal Proceedings utilizing the latest information available. For matters where it is probable that the Corporation will incur a material loss and the amount can be reasonably estimated, the Corporation establishes an accrual for the loss. Once established, the accrual is adjusted on at least a quarterly basis as appropriate to reflect any relevant developments. For matters where a material loss is not probable, or the amount of the loss cannot be reasonably estimated, no accrual is established.

In certain cases, exposure to loss exists in excess of the accrual to the extent such loss is reasonably possible, but not probable. Management believes and estimates that the range of reasonably possible losses (with respect to those matters where such limits may be determined, in excess of amounts accrued) for current Legal Proceedings ranged from $0 to approximately $27.2 million as of March 31, 2020. For certain other cases, management cannot reasonably estimate the possible loss at this time. Any estimate involves significant judgment, given the varying stages of the Legal Proceedings (including the fact that many of them are currently in preliminary stages), the existence of multiple defendants in several of the current Legal Proceedings whose share of liability has yet to be determined, the numerous unresolved issues in many of the Legal Proceedings, and the inherent uncertainty of the various potential outcomes of such Legal Proceedings. Accordingly, management’s estimate will change from time-to-time, and actual losses may be more or less than the current estimate.

While the outcome of Legal Proceedings is inherently uncertain, based on information currently available, advice of counsel, and available insurance coverage, management believes that the amount it has already accrued is adequate and any incremental liability arising from the Legal Proceedings in matters in which a loss amount can be reasonably estimated will not have a material adverse effect on the Corporation’s consolidated financial position. However, in the event of unexpected future developments, it is possible that the ultimate resolution of these matters in a reporting period, if unfavorable, could have a material adverse effect on the Corporation’s consolidated financial position for that particular period.

Set forth below is a description of the Corporation’s significant Legal Proceedings.

BANCO POPULAR DE PUERTO RICO

Hazard Insurance Commission-Related Litigation

Popular, Inc., BPPR and Popular Insurance, LLC (the “Popular Defendants”) have been named defendants in a putative class action complaint captioned Pérez Díaz v. Popular, Inc., et al, filed before the Court of First Instance, Arecibo Part. The complaint seeks damages and preliminary and permanent injunctive relief on behalf of the purported class against the Popular Defendants, as well as Antilles Insurance Company and MAPFRE-PRAICO Insurance Company (the “Defendant Insurance Companies”). Plaintiffs allege that the Popular Defendants have been unjustly enriched by failing to reimburse them for commissions paid by the Defendant Insurance Companies to the insurance agent and/or mortgagee for policy years when no claims were filed against their hazard insurance policies. They demand the reimbursement to the purported “class” of an estimated $400 million plus legal interest, for the “good experience” commissions allegedly paid by the Defendant Insurance Companies during the relevant time period, as well as injunctive relief seeking to enjoin the Defendant Insurance Companies from paying commissions to the insurance agent/mortgagee and ordering them to pay those fees directly to the insured. A motion for dismissal on the merits filed by the Defendant Insurance Companies was denied with a right to replead following limited targeted discovery. Each of the Puerto Rico Court of Appeals and the Puerto Rico Supreme Court denied the Popular Defendants’ request to review the lower court’s denial of the motion to dismiss. In December 2017, plaintiffs amended the complaint, and, in January 2018, defendants filed an answer thereto. Separately, in October 2017, the Court entered an order whereby it broadly certified the class, after which the Popular Defendants filed a certiorari petition before the Puerto Rico Court of Appeals in relation to the class certification, which the Court declined to entertain. In November 2018 and in January 2019, plaintiffs filed voluntary dismissal petitions against MAPFRE-PRAICO Insurance Company and Antilles Insurance Company, respectively, leaving the Popular Defendants as the sole remaining defendants in the action.

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In April 2019, the Court amended the class definition to limit it to individual homeowners whose residential units were subject to a mortgage from BPPR who, in turn, obtained risk insurance policies with Antilles Insurance or MAPFRE Insurance through Popular Insurance from 2002 to 2015, and who did not make insurance claims against said policies during their effective term. The Court had set May 1, 2020 as the deadline to complete discovery, but this deadline has been continued due to the effects of COVID-19 pandemic. The Court also had scheduled a pre-trial hearing and tentative trial dates for the second half of 2020, but those dates may also be continued due to the same reason.

BPPR has separately been named a defendant in a putative class action complaint captioned Ramirez Torres, et al. v. Banco Popular de Puerto Rico, et al, filed before the Puerto Rico Court of First Instance, San Juan Part. The complaint seeks damages and preliminary and permanent injunctive relief on behalf of the purported class against the same Popular Defendants, as well as other financial institutions with insurance brokerage subsidiaries in Puerto Rico. Plaintiffs contend that in November 2015 Antilles Insurance Company obtained approval from the Puerto Rico Insurance Commissioner to market an endorsement that allowed its customers to obtain reimbursement on their insurance deductible for good experience, but that defendants failed to offer this product or disclose its existence to their customers, favoring other products instead, in violation of their duties as insurance brokers. Plaintiffs seek a determination that defendants unlawfully failed to comply with their duty to disclose the existence of this new insurance product, as well as double or treble damages (the latter subject to a determination that defendants engaged in monopolistic practices in failing to offer this product). In July 2017, after co-defendants filed motions to dismiss the complaint and opposed the request for preliminary injunctive relief, the Court dismissed the complaint with prejudice. In August 2017, plaintiffs appealed this judgment, and in March 2018 the Court of Appeals reversed the Court of First Instance’s dismissal. The Puerto Rico Supreme Court denied review. In August 2019, the Popular Defendants and plaintiffs filed a Joint Motion where they informed the Court that plaintiffs were simultaneously filing voluntary dismissals with prejudice against all other parties. In September 2019, a status hearing was held where plaintiffs and the Popular Defendants informed the Court that the parties were in the process of stipulating a class for settlement purposes. The Court held a hearing on April 24, 2020 where it preliminarily approved the terms of the proposed class settlement. Notices to the proposed class for settlement purposes were published on April 28 and May 5, 2020. The Court set a hearing for June 28, 2020 to consider the final approval of the proposed class settlement.

Mortgage-Related Litigation and Claims

BPPR has been named a defendant in a putative class action captioned Lilliam González Camacho, et al. v. Banco Popular de Puerto Rico, et al., filed before the United States District Court for the District of Puerto Rico on behalf of mortgage-holders who have allegedly been subjected to illegal foreclosures and/or loan modifications through their mortgage servicers. Plaintiffs maintain that when they sought to reduce their loan payments, defendants failed to provide them with such reduced loan payments, instead subjecting them to lengthy loss mitigation processes while filing foreclosure claims against them in parallel (or dual tracking). Plaintiffs assert that such actions violate the Home Affordable Modification Program (“HAMP”), the Home Affordable Refinance Program (“HARP”) and other federally sponsored loan modification programs, as well as the Puerto Rico Mortgage Debtor Assistance Act and the Truth in Lending Act (“TILA”). For the alleged violations stated above, plaintiffs request that all defendants (over 20, including all local banks) be held jointly and severally liable in an amount no less than $400 million. BPPR filed a motion to dismiss in August 2017, as did most co-defendants, and, in March 2018, the District Court dismissed the complaint in its entirety. After being denied reconsideration by the District Court, on August 2018, plaintiffs filed a Notice of Appeal to the U.S. Court of Appeals for the First Circuit. The Court of Appeals has entered an order where it consolidated three pending appeals related to the same subset of facts. Plaintiffs filed their appellate brief in August 2019, but in September 2019, the Court of Appeals ordered plaintiffs to submit a new brief for the consolidated appeals that complied with the applicable appellate procedural rules. In October 2019, plaintiffs filed a revised brief and in November 2019, defendants filed their appellate brief, along with a motion to dismiss the appeal due to plaintiffs’ repeated failure to comply with the Circuit Court’s rules and orders. The appeal is now fully briefed and pending resolution.

BPPR has also been named a defendant in another putative class action captioned Yiries Josef Saad Maura v. Banco Popular, et al., filed by the same counsel who filed the González Camacho action referenced above, on behalf of residential customers of the defendant banks who have allegedly been subject to illegal foreclosures and/or loan modifications through their mortgage servicers. As in González Camacho, plaintiffs contend that when they sought to reduce their loan payments, defendants failed to provide them with such reduced loan payments, instead subjecting them to lengthy loss mitigation processes while filing foreclosure claims against them in parallel, all in violation of TILA, the Real Estate Settlement Procedures Act (“RESPA”), the Equal Credit Opportunity Act (“ECOA”), the Fair Credit Reporting Act (“FCRA”), the Fair Debt Collection Practices Act (“FDCPA”) and other consumer-

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protection laws and regulations. Plaintiffs did not include a specific amount of damages in their complaint. After waiving service of process, BPPR filed a motion to dismiss the complaint on the same grounds as those asserted in the González Camacho action (as did most co-defendants, separately). BPPR further filed a motion to oppose class certification, which the Court granted in September 2018. In April 2019, the Court entered an Opinion and Order granting BPPR’s and several other defendants’ motions to dismiss with prejudice. Plaintiffs filed a Motion for Reconsideration in April 2019, which Popular timely opposed. In September 2019, the Court issued an Amended Opinion and Order dismissing plaintiffs’ claims against all defendants, denying the reconsideration requests and other pending motions, and issuing final judgment. In October 2019, plaintiffs filed a Motion for Reconsideration of the Court’s Amended Opinion and Order, which was denied in December 2019. On January 13, 2020, plaintiffs filed a Notice of Appeal to the U.S. Court of Appeals for the First Circuit. Appellants’ brief is due on June 8, 2020 and Appellee’s brief is due 30 days thereafter.

BPPR has been named a defendant in a complaint for damages and breach of contract captioned Héctor Robles Rodriguez et al. v. Municipio de Ceiba, et al. Plaintiffs are residents of a development called Hacienda Las Lomas. Through the Doral Bank-FDIC assisted transaction, BPPR acquired a significant number of mortgage loans within this development and is currently the primary mortgage lender in the project. Plaintiffs claim damages against the developer, contractor, the relevant insurance companies, and most recently, their mortgage lenders, because of a landslide that occurred in October 2015, affecting various streets and houses within the development. Plaintiffs specifically allege that the mortgage lenders, including BPPR, should be deemed liable for their alleged failure to properly inspect the subject properties. Plaintiffs demand $30 million in damages plus attorney’s fees, costs and the annulment of their mortgages. BPPR extended plaintiffs four consecutive six-month payment forbearances, the last of which is still in effect. In November 2017, the FDIC notified BPPR that it had agreed to indemnify the Bank in connection with its Doral Bank-related exposure, pursuant to the terms of the relevant Purchase and Assumption Agreement with the FDIC. The FDIC filed a Notice of Removal to the United States District Court for the District of Puerto Rico on March 2018 and, in April 2018, the state court stayed the proceedings in response thereto. In October 2018, the Court granted the FDIC’s motion to stay the proceedings until plaintiffs have exhausted administrative remedies and, thereafter, the FDIC filed a motion to dismiss all claims for lack of subject matter jurisdiction due to plaintiffs’ failure to properly make any applicable administrative claims. Such motion was referred to a Magistrate Judge, which in May 2019 recommended that the motion be granted and all claims against the FDIC be dismissed. On September 30, 2019, the District Judge issued an order where she adopted the Report and Recommendation of the Magistrate Judge granting the FDIC’s Motion to Dismiss and remanding the remaining claims related to mortgage loans not acquired from Doral (approximately eight loans) to the Commonwealth of Puerto Rico’s Court of First Instance. On March 19, 2020, the District Judge issued an Opinion and Order and a Judgment dismissing the case, consistent with the September 2019 order. On April 15, 2020, several plaintiffs filed a notice of appeal to the U.S. Court of Appeals for the First Circuit. Although the parties have reached a settlement in principle, the completion of documentation related thereto has been delayed because of the COVID-19 pandemic.

Insufficient Funds and Overdraft Fees Class Actions

On February 7, 2020, BPPR was served with a putative class action complaint captioned Soto-Melendez vs. Banco Popular de Puerto Rico, filed before the United States District Court for the District of Puerto Rico. The complaint alleges breach of contract due to BPPR’s purported practice of (a) assessing more than one insufficient funds fee (“NSF Fees”) on the same “item” or transaction and (b) charging both NSF Fees and overdraft fees (“OD Fees”) on the same item or transaction, and is filed on behalf of all persons who during the applicable statute of limitations period were charged NSF Fees and/or OD Fees pursuant to this purported practices. On April 10, 2020, BPPR filed a Motion to Dismiss in the case, which was opposed by plaintiffs on April 24, 2020. BPPR expects to reply to the opposition on or before May 12, 2020.

Popular recently received notice of a putative class action complaint captioned Golden vs. Popular, Inc. filed on March 25, 2020 before the U.S. District Court for the Southern District of New York, seeking damages, restitution and injunctive relief. Plaintiff alleges breach of contract, violation of the covenant of good faith and fair dealing, unjust enrichment and violation of New York consumer protection law due to Popular’s purported practice of charging OD Fees on transactions that, under plaintiffs’ theory, do not overdraw the account. Plaintiff describes Popular’s purported practice of charging OD Fees as “Authorize Positive, Purportedly Settle Negative Transactions” (“APPSN”) and states that Popular assesses OD Fees over authorized transactions for which sufficient funds are held for settlement. Popular has not been served in connection with this case.

Other Significant Proceedings

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In June 2017, a syndicate comprised of BPPR and other local banks (the “Lenders”) filed an involuntary Chapter 11 bankruptcy proceeding against Betteroads Asphalt and Betterecycling Corporation (the “Involuntary Debtors”). This filing followed attempts by the Lenders to restructure and resolve the Involuntary Debtors’ obligations and outstanding defaults under a certain credit agreement, first through good faith negotiations and subsequently, through the filing of a collection action against the Involuntary Debtors in local court. The Involuntary Debtors subsequently counterclaimed, asserting damages in excess of $900 million. The Lenders ultimately joined in the commencement of these involuntary bankruptcy proceedings against the Debtors in order to preserve and recover the Involuntary Debtors’ assets, having confirmed that the Involuntary Debtors were transferring assets out of their estate for little or no consideration.

The Involuntary Debtors filed a motion to dismiss the proceedings and for damages against the syndicate, arguing both that this petition was filed in bad faith and that there was a bona fide dispute as to the petitioners’ claims, as set forth in the counterclaim filed by the Involuntary Debtors in local court. After the Court held hearings in June and July 2019 to consider whether the involuntary petitions were filed in bad faith, that is, for an improper purpose that constitutes an abuse of the bankruptcy process in October 2019, the Court entered an Opinion and Order determining that the involuntary petitions were not filed in bad faith and issued an order for relief under Chapter 11 of the U.S. Bankruptcy Code granting the involuntary petitions. In October 2019, the debtors filed a Notice of Appeal to the U.S. District Court. Debtors’ filed their appellate briefs in April 2020, and Lenders’ appellate briefs are due on or before May 11, 2020.

On February 11, 2020, the Debtors initiated an adversary proceeding seeking in excess of $80 million in damages, alleging that in 2016 the Lenders illegally foreclosed on their accounts receivable and as a result illegally interfered with contracts entered with third parties, forcing the Debtors into bankruptcy. Debtors further seek a judgment declaring that Lenders do not possess security interests over certain personal property of the Debtors because either such security interests were not adequately perfected according to Puerto Rico law, or the security interests were lost upon the lapsing date of the financing statements that the Lenders had originally perfected in connection with such interests. On February 25, 2020, Debtors amended their adversary complaint to include references to the Lenders’ Syndicate and Banco Popular’s proof of claims, formally object to such proof of claims, as well as to demand that the District Court, not the Bankruptcy Court, entertains the complaint, requesting trial by jury on all counts. Lenders expect to file a Motion to Dismiss on or before May 13, 2020.

POPULAR BANK

Employment-Related Litigation

In July 2019, Popular Bank (“PB”) was served in a putative class complaint in which it was named as a defendant along with five (5) current PB employees (collectively, the “AB Defendants”), captioned Aileen Betances, et al. v. Popular Bank, et al., filed before the Supreme Court of the State of New York (the “AB Action”). The complaint, filed by five (5) current and former PB employees, seeks to recover damages for the AB Defendants' alleged violation of local and state sexual harassment, discrimination and retaliation laws. Additionally, in July 2019, PB was served in a putative class complaint in which it was named as a defendant along with six (6) current PB employees (collectively, the “DR Defendants”), captioned Damian Reyes, et al. v. Popular Bank, et al., filed before the Supreme Court of the State of New York (the “DR Action”). The DR Action, filed by three (3) current and former PB employees, seeks to recover damages for the DR Defendants’ alleged violation of local and state discrimination and retaliation laws. Plaintiffs in both complaints are represented by the same legal counsel, and five of the six named individual defendants in the DR Action are the same named individual defendants in the AB Action. Both complaints are related, among other things, to allegations of purported sexual harassment and/or misconduct by a former PB employee as well as PB’s actions in connection thereto and seek no less than $100 million in damages each. On October 21, 2019, PB and the other defendants filed several Motions to Dismiss. Plaintiffs opposed the motions in December 2019 and PB and the other defendants replied on January 22, 2020. Although the Court set a hearing on the Motions to Dismiss in both cases for March 16, 2020, that hearing was cancelled due to the COVID-19 pandemic and has not been rescheduled. The Motions to Dismiss are still pending resolution.

POPULAR SECURITIES

Puerto Rico Bonds and Closed-End Investment Funds

The volatility in prices and declines in value that Puerto Rico municipal bonds and closed-end investment companies that invest primarily in Puerto Rico municipal bonds have experienced since August 2013 have led to regulatory inquiries, customer complaints

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and arbitrations for most broker-dealers in Puerto Rico, including Popular Securities. Popular Securities has received customer complaints and, as of March 31, 2020, is named as a respondent (among other broker-dealers) in 165 pending arbitration proceedings with aggregate claimed amounts of approximately $223 million, including one arbitration with claimed damages of approximately $30 million. While Popular Securities believes it has meritorious defenses to the claims asserted in these proceedings, it has often determined that it is in its best interest to settle certain claims rather than expend the money and resources required to see such cases to completion. The Puerto Rico Government’s defaults and non-payment of its various debt obligations, as well as the Commonwealth’s and the Financial Oversight Management Board’s (the “Oversight Board”) decision to pursue restructurings under Title III and Title VI of PROMESA, have increased and may continue to increase the number of customer complaints (and claimed damages) filed against Popular Securities concerning Puerto Rico bonds and closed-end investment companies that invest primarily in Puerto Rico bonds. An adverse result in the arbitration proceedings described above, or a significant increase in customer complaints, could have a material adverse effect on Popular.

PROMESA Title III Proceedings

In 2017, the Oversight Board engaged the law firm of Kobre & Kim to carry out an independent investigation on behalf of the Oversight Board regarding, among other things, the causes of the Puerto Rico financial crisis. Popular, Inc., BPPR and Popular Securities (collectively, the “Popular Companies”) were served by, and cooperated with, the Oversight Board in connection with requests for the preservation and voluntary production of certain documents and witnesses with respect to Kobre & Kim’s independent investigation.

On August 20, 2018, Kobre & Kim issued its Final Report, which contained various references to the Popular Companies, including an allegation that Popular Securities participated as an underwriter in the Commonwealth’s 2014 issuance of government obligation bonds notwithstanding having allegedly advised against it. The report noted that such allegation could give rise to an unjust enrichment claim against the Corporation and could also serve as a basis to equitably subordinate claims filed by the Corporation in the Title III proceeding to other third-party claims.

After the publication of the Final Report, the Oversight Board created a special claims committee (“SCC”) and, before the end of the applicable two-year statute of limitations for the filing of such claims pursuant to the U.S. Bankruptcy Code, the SCC, along with the Commonwealth’s Unsecured Creditors’ Committee (“UCC”), filed various avoidance, fraudulent transfer and other claims against third parties, including government vendors and financial institutions and other professionals involved in bond issuances being challenged as invalid by the SCC and the UCC. The Popular Companies, the SCC and the UCC have entered into a tolling agreement with respect to potential claims the SCC and the UCC, on behalf of the Commonwealth or other Title III debtors, may assert against the Popular Companies for the avoidance and recovery of payments and/or transfers made to the Popular Companies or as a result of any role of the Popular Companies in the offering of the aforementioned challenged bond issuances.

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Note 22 – Non-consolidated variable interest entities

The Corporation is involved with three statutory trusts which it created to issue trust preferred securities to the public. These trusts are deemed to be variable interest entities (“VIEs”) since the equity investors at risk have no substantial decision-making rights. The Corporation does not hold any variable interest in the trusts, and therefore, cannot be the trusts’ primary beneficiary. Furthermore, the Corporation concluded that it did not hold a controlling financial interest in these trusts since the decisions of the trusts are predetermined through the trust documents and the guarantee of the trust preferred securities is irrelevant since in substance the sponsor is guaranteeing its own debt.

Also, the Corporation is involved with various special purpose entities mainly in guaranteed mortgage securitization transactions, including GNMA and FNMA. These special purpose entities are deemed to be VIEs since they lack equity investments at risk. The Corporation’s continuing involvement in these guaranteed loan securitizations includes owning certain beneficial interests in the form of securities as well as the servicing rights retained. The Corporation is not required to provide additional financial support to any of the variable interest entities to which it has transferred the financial assets. The mortgage-backed securities, to the extent retained, are classified in the Corporation’s Consolidated Statements of Financial Condition as available-for-sale or trading securities. The Corporation concluded that, essentially, these entities (FNMA and GNMA) control the design of their respective VIEs, dictate the quality and nature of the collateral, require the underlying insurance, set the servicing standards via the servicing guides and can change them at will, and can remove a primary servicer with cause, and without cause in the case of FNMA. Moreover, through their guarantee obligations, agencies (FNMA and GNMA) have the obligation to absorb losses that could be potentially significant to the VIE.

The Corporation holds variable interests in these VIEs in the form of agency mortgage-backed securities and collateralized mortgage obligations, including those securities originated by the Corporation and those acquired from third parties. Additionally, the Corporation holds agency mortgage-backed securities and agency collateralized mortgage obligations issued by third party VIEs in which it has no other form of continuing involvement. Refer to Note 24 to the Consolidated Financial Statements for additional information on the debt securities outstanding at March 31, 2020 and December 31, 2019, which are classified as available-for-sale and trading securities in the Corporation’s Consolidated Statements of Financial Condition. In addition, the Corporation holds variable interests in the form of servicing fees, since it retains the right to service the transferred loans in those government-sponsored special purpose entities (“SPEs”) and may also purchase the right to service loans in other government-sponsored SPEs that were transferred to those SPEs by a third-party.

The following table presents the carrying amount and classification of the assets related to the Corporation’s variable interests in non-consolidated VIEs and the maximum exposure to loss as a result of the Corporation’s involvement as servicer of GNMA and FNMA loans at March 31, 2020 and December 31, 2019.

(In thousands)		March 31, 2020		December 31, 2019
Assets
Servicing assets:
	Mortgage servicing rights	$	113,793	$	115,718
Total servicing assets		$	113,793	$	115,718
Other assets:
	Servicing advances	$	30,172	$	29,212
Total other assets		$	30,172	$	29,212
Total assets		$	143,965	$	144,930
Maximum exposure to loss		$	143,965	$	144,930

The size of the non-consolidated VIEs, in which the Corporation has a variable interest in the form of servicing fees, measured as the total unpaid principal balance of the loans, amounted to $9.8 billion at March 31, 2020 (December 31, 2019 - $9.9 billion).

The Corporation determined that the maximum exposure to loss includes the fair value of the MSRs and the assumption that the servicing advances at March 31, 2020 and December 31, 2019, will not be recovered. The agency debt securities are not included as part of the maximum exposure to loss since they are guaranteed by the related agencies.

82

In September of 2011, BPPR sold construction and commercial real estate loans to a newly created joint venture, PRLP 2011 Holdings, LLC. In March of 2013, BPPR completed a sale of commercial and construction loans, and commercial and single family real estate owned to a newly created joint venture, PR Asset Portfolio 2013-1 International, LLC.

These joint ventures were created for the limited purpose of acquiring the loans from BPPR; servicing the loans through a third-party servicer; ultimately working out, resolving and/or foreclosing the loans; and indirectly owning, operating, constructing, developing, leasing and selling any real properties acquired by the joint ventures through deed in lieu of foreclosure, foreclosure, or by resolution of any loan.

BPPR provided financing to these entities for the acquisition of the assets. In addition, BPPR provided these joint ventures with a non-revolving advance facility to cover unfunded commitments and costs-to-complete related to certain construction projects, and a revolving working capital line to fund certain operating expenses of the joint venture. As part of these transactions, BPPR received $ 48 million and $92 million, for PRLP 2011 Holdings, LLC and PR Asset Portfolio 2013-1 International, LLC, respectively, in cash and a 24.9% equity interest in each joint venture. The Corporation is not required to provide any other financial support to these joint ventures. BPPR accounted for both transactions as a true sale pursuant to ASC Subtopic 860-10.

The Corporation determined that PRLP 2011 Holdings, LLC and PR Asset Portfolio 2013-1 International, LLC are VIEs but it is not the primary beneficiary. All decisions are made by Caribbean Property Group (“CPG”) (or an affiliate thereof) (the “Manager”), except for certain limited material decisions which would require the unanimous consent of all members. The Manager is authorized to execute and deliver on behalf of the joint ventures any and all documents, contracts, certificates, agreements and instruments, and to take any action deemed necessary in the benefit of the joint ventures. All financing facilities extended by BPPR to these joint ventures have been repaid in full. The Corporation maintains a variable interests in these VIEs in the form of the 24.9% equity interest. The equity interest is accounted for under the equity method of accounting pursuant to ASC Subtopic 323-10.

The following tables present the carrying amount and classification of the assets and liabilities related to the Corporation’s variable interests in the non-consolidated VIEs, PRLP 2011 Holdings, LLC and PR Asset Portfolio 2013-1 International, LLC, and their maximum exposure to loss at March 31, 2020 and December 31, 2019.

		PRLP 2011 Holdings, LLC				PR Asset Portfolio 2013-1 International, LLC
(In thousands)		March 31, 2020		December 31, 2019		March 31, 2020		December 31, 2019
Assets
Other assets:
	Equity investment	$	5,276	$	6,306	$	3,657	$	3,333
Total assets		$	5,276	$	6,306	$	3,657	$	3,333
Liabilities
Deposits		$	(20)	$	(3)	$	(5,793)	$	(5,081)
Total liabilities		$	(20)	$	(3)	$	(5,793)	$	(5,081)
Total net assets		$	5,256	$	6,303	$	(2,136)	$	(1,748)
Maximum exposure to loss		$	5,256	$	6,303	$	-	$	-

ASU 2009-17 requires that an ongoing primary beneficiary assessment should be made to determine whether the Corporation is the primary beneficiary of any of the VIEs it is involved with. The conclusion on the assessment of these non-consolidated VIEs has not changed since their initial evaluation. The Corporation concluded that it is still not the primary beneficiary of these VIEs, and therefore, these VIEs are not required to be consolidated in the Corporation’s financial statements at March 31, 2020.

83

Note 23 – Related party transactions

The Corporation considers its equity method investees as related parties. The following provides information on transactions with equity method investees considered related parties.

EVERTEC

The Corporation has an investment in EVERTEC, Inc. (“EVERTEC”), which provides various processing and information technology services to the Corporation and its subsidiaries and gives BPPR access to the ATH network owned and operated by EVERTEC. As of March 31, 2020, the Corporation held 11,654,803 shares of EVERTEC, representing an ownership stake of 16.22%. The Corporation continues to have significant influence over EVERTEC. Accordingly, the investment in EVERTEC is accounted for under the equity method and is evaluated for impairment if events or circumstances indicate that a decrease in value of the investment has occurred that is other than temporary.

The Corporation received $0.6 million in dividend distributions during the quarter ended March 31, 2020, from its investments in EVERTEC’s holding company (March 31, 2019 - $0.6 million). The Corporation’s equity in EVERTEC is presented in the table which follows and is included as part of “other assets” in the Consolidated Statements of Financial Condition.

(In thousands)		March 31, 2020		December 31, 2019
Equity investment in EVERTEC	$	74,323	$	73,534

The Corporation had the following financial condition balances outstanding with EVERTEC at March 31, 2020 and December 31, 2019. Items that represent liabilities to the Corporation are presented with parenthesis.

(In thousands)	March 31, 2020		December 31, 2019
Accounts receivable (Other assets)	$	3,474	$	7,779
Deposits		(56,584)		(63,850)
Accounts payable (Other liabilities)		(433)		(1,290)
Net total	$	(53,543)	$	(57,361)

The Corporation’s proportionate share of income from EVERTEC is included in other operating income in the consolidated statements of operations. The following table presents the Corporation’s proportionate share of EVERTEC’s income and changes in stockholders’ equity for the quarters ended March 31, 2020 and 2019.

		Quarters ended March 31,
(In thousands)		2020		2019
Share of income from investment in EVERTEC	$	3,602	$	4,297
Share of other changes in EVERTEC's stockholders' equity		785		895
Share of EVERTEC's changes in equity recognized in income	$	4,387	$	5,192

The following table presents the impact of transactions and service payments between the Corporation and EVERTEC (as an affiliate) and their impact on the results of operations for the quarters ended March 31, 2020 and 2019. Items that represent expenses to the Corporation are presented with parenthesis.

	Quarters ended March 31,
(In thousands)	2020		2019		Category
Interest expense on deposits	$	(67)	$	(17)	Interest expense
ATH and credit cards interchange income from services to EVERTEC		5,489		8,219	Other service fees
Rental income charged to EVERTEC		1,767		1,796	Net occupancy
Processing fees on services provided by EVERTEC		(55,596)		(53,862)	Professional fees
Other services provided to EVERTEC		261		276	Other operating expenses
Total	$	(48,146)	$	(43,588)

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PRLP 2011 Holdings, LLC and PR Asset Portfolio 2013-1 International, LLC

As indicated in Note 22 to the Consolidated Financial Statements, the Corporation holds a 24.9 % equity interest in PRLP 2011 Holdings, LLC and PR Asset Portfolio 2013-1 International, LLC.

The Corporation’s equity in PRLP 2011 Holdings, LLC and PR Asset Portfolio 2013-1 International, LLC is presented in the table which follows and is included as part of “other assets” in the Consolidated Statements of Financial Condition.

		PRLP 2011 Holdings, LLC				PR Asset Portfolio 2013-1 International, LLC
(In thousands)		March 31, 2020		December 31, 2019		March 31, 2020		December 31, 2019
Equity investment	$	5,276	$	6,306	$	3,657	$	3,333

The Corporation held deposits from these entities, as follows:

	PRLP 2011 Holdings, LLC				PR Asset Portfolio 2013-1 International, LLC
(In thousands)	March 31, 2020		December 31, 2019		March 31, 2020		December 31, 2019
Deposits (non-interest bearing)	$	(20)	$	(3)	$	(5,793)	$	(5,081)

The Corporation’s proportionate share of income or loss from these entities is presented in the following table and is included in other operating income in the Consolidated Statements of Operations.

		PRLP 2011 Holdings, LLC			PR Asset Portfolio 2013-1 International, LLC
		Quarters ended March 31,
(In thousands)		2020		2019		2020		2019
Share of (loss) income from the equity investment	$	(1,030)	$	(120)	$	324	$	296

During the quarter ended March 31, 2020, there were no capital distributions received by the Corporation from its investment in PR Asset Portfolio 2013-1 International, LLC (March 31, 2019 - $1.3 million). No capital distributions was received from its investment in PRLP Holdings, LLC during the quarters ended March 31, 2020 and 2019.

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Centro Financiero BHD León

At March 31, 2020, the Corporation had a 15.84% equity interest in Centro Financiero BHD León, S.A. (“BHD León”), one of the largest banking and financial services groups in the Dominican Republic. During the quarter ended March 31, 2020, the Corporation recorded $6.8 million in earnings from its investment in BHD León (March 31, 2019 - $5.5 million), which had a carrying amount of $157.9 million at March 31, 2020 (December 31, 2019 - $151.6 million). There were no dividend distributions received by the Corporation from its investment in BHD León, during the quarter ended March 31, 2020 and 2019.

Investment Companies

The Corporation provides advisory services to several investment companies registered under the Puerto Rico Investment Companies Act in exchange for a fee. The Corporation also provides administrative, custody and transfer agency services to these investment companies. These fees are calculated at an annual rate of the average net assets of the investment company, as defined in each agreement. Due to its advisory role, the Corporation considers these investment companies as related parties.

For the quarter ended March 31, 2020 administrative fees charged to these investment companies amounted to $1.6 million (March 31, 2019 - $1.5 million) and waived fees amounted to $0.5 million (March 31, 2019 - $0.5 million), for a net fee of $1.1 million (March 31, 2019 - $1.0 million).

The Corporation, through its subsidiary BPPR, has also entered into certain uncommitted credit facilities with those investment companies. As of March 31, 2020, the available lines of credit facilities amounted to $275 million (December 31, 2019 - $330 million). The aggregate sum of all outstanding balances under all credit facilities that may be made available by BPPR, from time to time, to those investment companies for which BPPR acts as investment advisor or co-investment advisor, shall never exceed the lesser of $200 million or 10% of BPPR’s capital. At March 31, 2020 there was no outstanding balance for these credit facilities.

Other related party transactions

On August 2018, BPPR acquired certain assets and assumed certain liabilities of Reliable Financial Services and Reliable Finance Holding Company, Puerto Rico-based subsidiaries of Wells Fargo & Company engaged in the auto finance business in Puerto Rico. As part of the acquisition transaction, the Corporation entered into an agreement with Reliable Financial Services to sublease the space necessary to continue the acquired operations. Reliable Financial Services’ underlying lease agreement was with an entity in which the Corporation’s Chairman of the Board and his family members hold an ownership interest. This lease expired on April 30, 2019 pursuant to its terms. During the quarter ended March 31, 2019, the Corporation paid to Reliable Financial Services approximately $0.4 million under the sublease.

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Note 24 – Fair value measurement

ASC Subtopic 820-10 “Fair Value Measurements and Disclosures” establishes a fair value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value into three levels in order to increase consistency and comparability in fair value measurements and disclosures. The hierarchy is broken down into three levels based on the reliability of inputs as follows:

 Level 1 - Unadjusted quoted prices in active markets for identical assets or liabilities that the Corporation has the ability to access at the measurement date. Valuation on these instruments does not necessitate a significant degree of judgment since valuations are based on quoted prices that are readily available in an active market.

 Level 2 - Quoted prices other than those included in Level 1 that are observable either directly or indirectly. Level 2 inputs include quoted prices for similar assets or liabilities in active markets, quoted prices for identical or similar assets or liabilities in markets that are not active, or other inputs that are observable or that can be corroborated by observable market data for substantially the full term of the financial instrument.

 Level 3 - Inputs are unobservable and significant to the fair value measurement. Unobservable inputs reflect the Corporation’s own assumptions about assumptions that market participants would use in pricing the asset or liability.

The Corporation maximizes the use of observable inputs and minimizes the use of unobservable inputs by requiring that the observable inputs be used when available. Fair value is based upon quoted market prices when available. If listed prices or quotes are not available, the Corporation employs internally-developed models that primarily use market-based inputs including yield curves, interest rates, volatilities, and credit curves, among others. Valuation adjustments are limited to those necessary to ensure that the financial instrument’s fair value is adequately representative of the price that would be received or paid in the marketplace. These adjustments include amounts that reflect counterparty credit quality, the Corporation’s credit standing, constraints on liquidity and unobservable parameters that are applied consistently. There have been no changes in the Corporation’s methodologies used to estimate the fair value of assets and liabilities from those disclosed in the 2019 Form 10-K.

The estimated fair value may be subjective in nature and may involve uncertainties and matters of significant judgment for certain financial instruments. Changes in the underlying assumptions used in calculating fair value could significantly affect the results.

Fair Value on a Recurring and Nonrecurring Basis

The following fair value hierarchy tables present information about the Corporation’s assets and liabilities measured at fair value on a recurring basis at March 31, 2020 and December 31, 2019:

87

At March 31, 2020
(In thousands)	Level 1		Level 2		Level 3		Total
RECURRING FAIR VALUE MEASUREMENTS
Assets
Debt securities available-for-sale:
U.S. Treasury securities	$	2,099,856	$	8,317,657	$	-	$	10,417,513
Obligations of U.S. Government sponsored entities		-		86,336		-		86,336
Collateralized mortgage obligations - federal agencies		-		560,836		-		560,836
Mortgage-backed securities		-		4,747,123		1,177		4,748,300
Other		-		316		-		316
Total debt securities available-for-sale	$	2,099,856	$	13,712,268	$	1,177	$	15,813,301
Trading account debt securities, excluding derivatives:
U.S. Treasury securities	$	1	$	-	$	-	$	1
Obligations of Puerto Rico, States and political subdivisions		-		109		-		109
Collateralized mortgage obligations		-		76		467		543
Mortgage-backed securities		-		38,468		-		38,468
Other		-		2,996		428		3,424
Total trading account debt securities, excluding derivatives	$	1	$	41,649	$	895	$	42,545
Equity securities	$	-	$	21,601	$	-	$	21,601
Mortgage servicing rights		-		-		147,311		147,311
Derivatives		-		9,534		-		9,534
Total assets measured at fair value on a recurring basis	$	2,099,857	$	13,785,052	$	149,383	$	16,034,292
Liabilities
Derivatives	$	-	$	(12,037)	$	-	$	(12,037)
Total liabilities measured at fair value on a recurring basis	$	-	$	(12,037)	$	-	$	(12,037)

88

At December 31, 2019
(In thousands)	Level 1		Level 2		Level 3		Total
RECURRING FAIR VALUE MEASUREMENTS
Assets
Debt securities available-for-sale:
U.S. Treasury securities	$	3,841,715	$	8,214,540	$	-	$	12,056,255
Obligations of U.S. Government sponsored entities		-		122,404		-		122,404
Obligations of Puerto Rico, States and political subdivisions		-		6,975		-		6,975
Collateralized mortgage obligations - federal agencies		-		586,175		-		586,175
Mortgage-backed securities		-		4,875,132		1,182		4,876,314
Other		-		350		-		350
Total debt securities available-for-sale	$	3,841,715	$	13,805,576	$	1,182	$	17,648,473
Trading account debt securities, excluding derivatives:
U.S. Treasury securities	$	7,081	$	2	$	-	$	7,083
Obligations of Puerto Rico, States and political subdivisions		-		633		-		633
Collateralized mortgage obligations		-		76		530		606
Mortgage-backed securities		-		28,556		-		28,556
Other		-		3,003		440		3,443
Total trading account debt securities, excluding derivatives	$	7,081	$	32,270	$	970	$	40,321
Equity securities	$	-	$	21,327	$	-	$	21,327
Mortgage servicing rights		-		-		150,906		150,906
Derivatives		-		17,966		-		17,966
Total assets measured at fair value on a recurring basis	$	3,848,796	$	13,877,139	$	153,058	$	17,878,993
Liabilities
Derivatives	$	-	$	(16,619)	$	-	$	(16,619)
Total liabilities measured at fair value on a recurring basis	$	-	$	(16,619)	$	-	$	(16,619)

The fair value information included in the following tables is not as of period end, but as of the date that the fair value measurement was recorded during the quarters ended March 31, 2020 and 2019 and excludes nonrecurring fair value measurements of assets no longer outstanding as of the reporting date.

Quarter ended March 31, 2020
(In thousands)		Level 1		Level 2		Level 3		Total
NONRECURRING FAIR VALUE MEASUREMENTS
Assets											Write-downs
Loans[1]		$	-	$	-	$	3,151	$	3,151	$	(497)
Other real estate owned[2]			-		-		10,742		10,742		(1,368)
Other foreclosed assets[2]			-		-		1,021		1,021		(152)
Total assets measured at fair value on a nonrecurring basis		$	-	$	-	$	14,914	$	14,914	$	(2,017)
[1]	Relates mostly to certain impaired collateral dependent loans. The impairment was measured based on the fair value of the collateral, which is derived from appraisals that take into consideration prices in observed transactions involving similar assets in similar locations. Costs to sell are excluded from the reported fair value amount.
[2]	Represents the fair value of foreclosed real estate and other collateral owned that were written down to their fair value. Costs to sell are excluded from the reported fair value amount.

89

Quarter ended March 31, 2019
(In thousands)		Level 1		Level 2		Level 3		Total
NONRECURRING FAIR VALUE MEASUREMENTS
Assets											Write-downs
Loans[1]		$	-	$	-	$	13,147	$	13,147	$	(3,316)
Other real estate owned[2]			-		-		8,035		8,035		(1,889)
Other foreclosed assets[2]			-		-		1,283		1,283		(118)
Total assets measured at fair value on a nonrecurring basis		$	-	$	-	$	22,465	$	22,465	$	(5,323)
[1]	Relates mostly to certain impaired collateral dependent loans. The impairment was measured based on the fair value of the collateral, which is derived from appraisals that take into consideration prices in observed transactions involving similar assets in similar locations. Costs to sell are excluded from the reported fair value amount.
[2]	Represents the fair value of foreclosed real estate and other collateral owned that were written down to their fair value. Costs to sell are excluded from the reported fair value amount.

The following tables present the changes in Level 3 assets and liabilities measured at fair value on a recurring basis for the quarters ended March 31, 2020 and 2019.

	Quarter ended March 31, 2020
		MBS		CMOs				Other
		classified		classified				securities
		as debt		as trading		MBS		classified
		securities		account		classified as		as trading		Mortgage
		available-		debt		trading account		account debt		servicing		Total
(In thousands)		for-sale		securities		debt securities		securities		rights		assets
Balance at December 31, 2019		$	1,182	$	530	$	-	$	440	$	150,906	$	153,058
Gains (losses) included in earnings			-		1		-		(12)		(5,229)		(5,240)
Gains (losses) included in OCI			(5)		-		-		-		-		(5)
Additions			-		2		-		-		1,634		1,636
Settlements			-		(66)		-		-		-		(66)
Balance at March 31, 2020		$	1,177	$	467	$	-	$	428	$	147,311	$	149,383
Changes in unrealized gains (losses) included in earnings relating to assets still held at March 31, 2020		$	-	$	1	$	-	$	6	$	(2,439)	$	(2,432)

90

	Quarter ended March 31, 2019
		MBS						Other
		classified		CMOs				securities
		as investment		classified		MBS		classified
		securities		as trading		classified as		as trading		Mortgage
		available-		account		trading account		account		servicing		Total
(In thousands)		for-sale		securities		securities		securities		rights		assets
Balance at December 31, 2018		$	1,233	$	611	$	43	$	485	$	169,777	$	172,149
Gains (losses) included in earnings			-		-		-		(7)		(3,825)		(3,832)
Gains (losses) included in OCI			2		-		-		-		-		2
Additions			-		14		-		-		1,861		1,875
Settlements			-		(30)		-		-		-		(30)
Balance at March 31, 2019		$	1,235	$	595	$	43	$	478	$	167,813	$	170,164
Changes in unrealized gains (losses) included in earnings relating to assets still held at March 31, 2019		$	-	$	-	$	-	$	3	$	(747)	$	(744)

Gains and losses (realized and unrealized) included in earnings for the quarters ended March 31, 2020 and 2019 for Level 3 assets and liabilities included in the previous tables are reported in the consolidated statements of operations as follows:

	Quarter ended March 31, 2020				Quarter ended March 31, 2019
				Changes in unrealized				Changes in unrealized
		Total gains		gains (losses) relating to		Total gains		gains (losses) relating to
		(losses) included		assets still held at		(losses) included		assets still held at
(In thousands)		in earnings		reporting date		in earnings		reporting date
Mortgage banking activities	$	(5,229)	$	(2,439)	$	(3,825)	$	(747)
Trading account loss		(11)		7		(7)		3
Total	$	(5,240)	$	(2,432)	$	(3,832)	$	(744)

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The following tables include quantitative information about significant unobservable inputs used to derive the fair value of Level 3 instruments, excluding those instruments for which the unobservable inputs were not developed by the Corporation such as prices of prior transactions and/or unadjusted third-party pricing sources at March 31, 2020 and 2019.

			Fair value
			at March 31,
(In thousands)			2020		Valuation technique	Unobservable inputs	Weighted average (range) [1]
CMO's - trading		$	467		Discounted cash flow model	Weighted average life	1.5 years (0.1 - 1.6 years)
						Yield	3.8% (3.7% - 4.3%)
						Prepayment speed	18.4% (14.5% - 21.2%)
Other - trading		$	428		Discounted cash flow model	Weighted average life	3.8 years
						Yield	12.0%
						Prepayment speed	10.8%
Mortgage servicing rights		$	147,311		Discounted cash flow model	Prepayment speed	6.3%(0.2% - 18.9%)
						Weighted average life	7.2 years (0.1 - 14.3 years)
						Discount rate	11.1% (9.5% - 14.7%)
Loans held-in-portfolio		$	3,151	[2]	External appraisal	Haircut applied on
						external appraisals	10.0%
Other real estate owned		$	7,050	[3]	External appraisal	Haircut applied on
						external appraisals	22.3% (5.0% - 30.0%)
[1]	Weighted average of significant unobservable inputs used to develop Level 3 fair value measurements were calculated by relative fair value.
[2]	Loans held-in-portfolio in which haircuts were not applied to external appraisals were excluded from this table.
[3]	Other real estate owned in which haircuts were not applied to external appraisals were excluded from this table.

			Fair value
			at March 31,
(In thousands)			2019		Valuation technique	Unobservable inputs	Weighted average (range) [1]
CMO's - trading		$	595		Discounted cash flow model	Weighted average life	1.8 years (1.2 - 2.0 years)
						Yield	4.1% (3.9% - 4.4%)
						Prepayment speed	17.7% (15.0% - 19.6%)
Other - trading		$	478		Discounted cash flow model	Weighted average life	5.2 years
						Yield	12.0%
						Prepayment speed	10.8%
Mortgage servicing rights		$	167,813		Discounted cash flow model	Prepayment speed	5.4% (0.2% - 23.2%)
						Weighted average life	6.8 years (0.1 - 15.6 years)
						Discount rate	11.2% (9.5% - 24.5%)
Loans held-in-portfolio		$	9,610	[2]	External appraisal	Haircut applied on
						external appraisals	13.8% (11.4% - 25.0%)
Other real estate owned		$	5,871	[3]	External appraisal	Haircut applied on
						external appraisals	21.2% (15.0% - 25.0%)
[1]	Weighted average of significant unobservable inputs used to develop Level 3 fair value measurements were calculated by relative fair value.
[2]	Loans held-in-portfolio in which haircuts were not applied to external appraisals were excluded from this table.
[3]	Other real estate owned in which haircuts were not applied to external appraisals were excluded from this table.

The significant unobservable inputs used in the fair value measurement of the Corporation’s collateralized mortgage obligations and interest-only collateralized mortgage obligation (reported as “other”), which are classified in the “trading” category, are yield, constant prepayment rate, and weighted average life. Significant increases (decreases) in any of those inputs in isolation would result in significantly lower (higher) fair value measurement. Generally, a change in the assumption used for the constant prepayment rate will generate a directionally opposite change in the weighted average life. For example, as the average life is reduced by a higher constant prepayment rate, a lower yield will be realized, and when there is a reduction in the constant prepayment rate, the average life of these collateralized mortgage obligations will extend, thus resulting in a higher yield.The significant unobservable inputs used in the fair value measurement of the Corporation’s mortgage servicing rights are constant prepayment rates and discount rates. Increases in interest rates may result in lower prepayments. Discount rates vary according to products and / or portfolios depending on the perceived risk. Increases in discount rates result in a lower fair value measurement.

92

Note 25 – Fair value of financial instruments

The fair value of financial instruments is the amount at which an asset or obligation could be exchanged in a current transaction between willing parties, other than in a forced or liquidation sale. For those financial instruments with no quoted market prices available, fair values have been estimated using present value calculations or other valuation techniques, as well as management’s best judgment with respect to current economic conditions, including discount rates, estimates of future cash flows, and prepayment assumptions. Many of these estimates involve various assumptions and may vary significantly from amounts that could be realized in actual transactions.

The fair values reflected herein have been determined based on the prevailing rate environment at March 31, 2020 and December 31, 2019, as applicable. In different interest rate environments, fair value estimates can differ significantly, especially for certain fixed rate financial instruments. In addition, the fair values presented do not attempt to estimate the value of the Corporation’s fee generating businesses and anticipated future business activities, that is, they do not represent the Corporation’s value as a going concern. There have been no changes in the Corporation’s valuation methodologies and inputs used to estimate the fair values for each class of financial assets and liabilities not measured at fair value.

The following tables present the carrying amount and estimated fair values of financial instruments with their corresponding level in the fair value hierarchy. The aggregate fair value amounts of the financial instruments disclosed do not represent management’s estimate of the underlying value of the Corporation.

93

		March 31, 2020
		Carrying
(In thousands)		amount		Level 1		Level 2		Level 3		Fair value
Financial Assets:
Cash and due from banks		$	445,551	$	445,551	$	-	$	-	$	445,551
Money market investments			5,941,716		5,935,945		5,771		-		5,941,716
Trading account debt securities, excluding derivatives[1]			42,545		1		41,649		895		42,545
Debt securities available-for-sale[1]			15,813,301		2,099,856		13,712,268		1,177		15,813,301
Debt securities held-to-maturity:
	Obligations of Puerto Rico, States and political subdivisions	$	69,771	$	-	$	-	$	68,296	$	68,296
	Collateralized mortgage obligation-federal agency		41		-		-		43		43
	Securities in wholly owned statutory business trusts		11,561		-		11,561		-		11,561
	Other		500		-		500		-		500
Total debt securities held-to-maturity		$	81,873	$	-	$	12,061	$	68,339	$	80,400
Equity securities:
	FHLB stock	$	46,316	$	-	$	46,316	$	-	$	46,316
	FRB stock		93,838		-		93,838		-		93,838
	Other investments		22,904		-		21,601		6,704		28,305
Total equity securities		$	163,058	$	-	$	161,755	$	6,704	$	168,459
Loans held-for-sale		$	87,855	$	-	$	-	$	91,182	$	91,182
Loans held-in-portfolio			26,742,556		-		-		24,977,460		24,977,460
Mortgage servicing rights			147,311		-		-		147,311		147,311
Derivatives			9,534		-		9,534		-		9,534
		March 31, 2020
		Carrying
(In thousands)		amount		Level 1		Level 2		Level 3		Fair value
Financial Liabilities:
Deposits:
	Demand deposits	$	36,269,352	$	-	$	36,269,352	$	-	$	36,269,352
	Time deposits		8,527,824		-		8,398,572		-		8,398,572
Total deposits		$	44,797,176	$	-	$	44,667,924	$	-	$	44,667,924
Assets sold under agreements to repurchase		$	178,766	$	-	$	178,104	$	-	$	178,104
Other short-term borrowings[2]		$	100,000	$	-	$	100,000	$	-	$	100,000
Notes payable:
	FHLB advances	$	377,598	$	-	$	393,674	$	-	$	393,674
	Unsecured senior debt securities		295,624		-		309,228		-		309,228
	Junior subordinated deferrable interest debentures (related to trust preferred securities)		384,909		-		371,086		-		371,086
Total notes payable		$	1,058,131	$	-	$	1,073,988	$	-	$	1,073,988
Derivatives		$	12,037	$	-	$	12,037	$	-	$	12,037
[1]	Refer to Note 24 to the Consolidated Financial Statements for the fair value by class of financial asset and its hierarchy level
[2]	Refer to Note 16 to the Consolidated Financial Statements for the composition of other short-term borrowings.

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		December 31, 2019
		Carrying
(In thousands)		amount		Level 1		Level 2		Level 3		Fair value
Financial Assets:
Cash and due from banks		$	388,311	$	388,311	$	-	$	-	$	388,311
Money market investments			3,262,286		3,256,274		6,012		-		3,262,286
Trading account debt securities, excluding derivatives[1]			40,321		7,081		32,270		970		40,321
Debt securities available-for-sale[1]			17,648,473		3,841,715		13,805,576		1,182		17,648,473
Debt securities held-to-maturity:
	Obligations of Puerto Rico, States and political subdivisions	$	85,556	$	-	$	-	$	93,002	$	93,002
	Collateralized mortgage obligation-federal agency		45		-		-		47		47
	Securities in wholly owned statutory business trusts		11,561		-		11,561		-		11,561
	Other		500		-		500		-		500
Total debt securities held-to-maturity		$	97,662	$	-	$	12,061	$	93,049	$	105,110
Equity securities:
	FHLB stock	$	43,787	$	-	$	43,787	$	-	$	43,787
	FRB stock		93,470		-		93,470		-		93,470
	Other investments		22,630		-		21,328		7,367		28,695
Total equity securities		$	159,887	$	-	$	158,585	$	7,367	$	165,952
Loans held-for-sale		$	59,203	$	-	$	-	$	60,030	$	60,030
Loans held-in-portfolio			26,929,165		-		-		25,051,400		25,051,400
Mortgage servicing rights			150,906		-		-		150,906		150,906
Derivatives			17,966		-		17,966		-		17,966
		December 31, 2019
		Carrying
(In thousands)		amount		Level 1		Level 2		Level 3		Fair value
Financial Liabilities:
Deposits:
	Demand deposits	$	36,083,809	$	-	$	36,083,809	$	-	$	36,083,809
	Time deposits		7,674,797		-		7,598,732		-		7,598,732
Total deposits		$	43,758,606	$	-	$	43,682,541	$	-	$	43,682,541
Assets sold under agreements to repurchase		$	193,378	$	-	$	193,271	$	-	$	193,271
Notes payable:
	FHLB advances	$	421,399	$	-	$	429,718	$	-	$	429,718
	Unsecured senior debt		295,307		-		323,415		-		323,415
	Junior subordinated deferrable interest debentures (related to trust preferred securities)		384,902		-		395,216		-		395,216
Total notes payable		$	1,101,608	$	-	$	1,148,349	$	-	$	1,148,349
Derivatives		$	16,619	$	-	$	16,619	$	-	$	16,619
[1]	Refer to Note 24 to the Consolidated Financial Statements for the fair value by class of financial asset and its hierarchy level.
[2]	Refer to Note 16 to the Consolidated Financial Statements for the composition of other short-term borrowings.

The notional amount of commitments to extend credit at March 31, 2020 and December 31, 2019 is $ 8.2 billion and $ 8.4 billion, respectively, and represents the unused portion of credit facilities granted to customers. The notional amount of letters of credit at March 31, 2020 and December 31, 2019 is $ 73 million and $ 78 million respectively, and represents the contractual amount that is required to be paid in the event of nonperformance. The fair value of commitments to extend credit and letters of credit, which are based on the fees charged to enter into those agreements, are not material to Popular’s financial statements.

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Note 26 – Net income per common share

The following table sets forth the computation of net income per common share (“EPS”), basic and diluted, for the quarters ended March 31, 2020 and 2019:

		Quarters ended March 31,
(In thousands, except per share information)		2020		2019
Net income	$	34,302	$	167,925
Preferred stock dividends		(670)		(931)
Net income applicable to common stock	$	33,632	$	166,994
Average common shares outstanding		90,788,557		98,581,743
Average potential dilutive common shares		104,404		177,155
Average common shares outstanding - assuming dilution		90,892,961		98,758,898
Basic EPS	$	0.37	$	1.69
Diluted EPS	$	0.37	$	1.69

As disclosed in Note 18, on January 30, 2020, the Corporation entered into an accelerated share repurchase transaction (“ASR”) of $500 million with respect to its common stock, and, in connection therewith, received an initial delivery of 7,055,919 shares of common stock. The initial share delivery was accounted for as a treasury stock transaction. As a result of the recent decrease in the trading price of the Corporation’s common stock during the COVID-19 pandemic, on March 19, 2020, the dealer counterparty to the ASR exercised its right to terminate the ASR as a result of the trading price of the Corporation’s common stock falling below a specified level. The Termination Agreement executed in connection with such termination provides for the acceleration of the final settlement of the ASR, which was originally expected to occur during the fourth quarter of 2020. Under the settlement resulting from the Termination Agreement of the ASR due to the decrease in share price resulting from the COVID-19 pandemic, the Corporation will receive a further number of shares of common stock, equivalent to approximately $167 million. As of March 31, 2020, the Corporation had received 642,400 additional shares after the early termination of the ASR. The diluted EPS computation for the quarter ended March 31, 2020 excludes 4,228,622 to be received under the ASR since their effect would be antidilutive.

For the quarters ended March 31, 2020 and 2019, the Corporation calculated the impact of potential dilutive common shares under the treasury stock method, consistent with the method used for the preparation of the financial statements for the year ended December 31, 2019. For a discussion of the calculation under the treasury stock method, refer to Note 33 of the Consolidated Financial Statements included in the 2019 Form 10-K.

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Note 27 – Revenue from contracts with customers

The following table presents the Corporation’s revenue streams from contracts with customers by reportable segment for the quarters ended March 31, 2020 and 2019.

		Quarters ended March 31,
(In thousands)		2020				2019
			BPPR		Popular U.S.		BPPR		Popular U.S.
Service charges on deposit accounts		$	38,331	$	3,328	$	35,064	$	3,627
Other service fees:
	Debit card fees		9,999		238		10,899		271
	Insurance fees, excluding reinsurance		7,688		737		7,445		770
	Credit card fees, excluding late fees and membership fees		19,768		242		18,286		216
	Sale and administration of investment products		6,263		-		5,259		-
	Trust fees		5,386		-		4,815		-
Total revenue from contracts with customers[1]		$	87,435	$	4,545	$	81,768	$	4,884
[1] The amounts include intersegment transactions of $ 0.3 million and $ 0.2 million, respectively, for the quarters ended March 31, 2020 and 2019.

Revenue from contracts with customers is recognized when, or as, the performance obligations are satisfied by the Corporation by transferring the promised services to the customers. A service is transferred to the customer when, or as, the customer obtains control of that service. A performance obligation may be satisfied over time or at a point in time. Revenue from a performance obligation satisfied over time is recognized based on the services that have been rendered to date. Revenue from a performance obligation satisfied at a point in time is recognized when the customer obtains control over the service. The transaction price, or the amount of revenue recognized, reflects the consideration the Corporation expects to be entitled to in exchange for those promised services. In determining the transaction price, the Corporation considers the effects of variable consideration. Variable consideration is included in the transaction price only to the extent it is probable that a significant reversal in the amount of cumulative revenue recognized will not occur. The Corporation is the principal in a transaction if it obtains control of the specified goods or services before they are transferred to the customer. If the Corporation acts as principal, revenues are presented in the gross amount of consideration to which it expects to be entitled and are not netted with any related expenses. On the other hand, the Corporation is an agent if it does not control the specified goods or services before they are transferred to the customer. If the Corporation acts as an agent, revenues are presented in the amount of consideration to which it expects to be entitled, net of related expenses.

Following is a description of the nature and timing of revenue streams from contracts with customers:

Service charges on deposit accounts

Service charges on deposit accounts are earned on retail and commercial deposit activities and include, but are not limited to, nonsufficient fund fees, overdraft fees and checks stop payment fees. These transaction-based fees are recognized at a point in time, upon occurrence of an activity or event or upon the occurrence of a condition which triggers the fee assessment. The Corporation is acting as principal in these transactions.

Debit card fees

Debit card fees include, but are not limited to, interchange fees, surcharging income and foreign transaction fees. These transaction-based fees are recognized at a point in time, upon occurrence of an activity or event or upon the occurrence of a condition which triggers the fee assessment. Interchange fees are recognized upon settlement of the debit card payment transactions. The Corporation is acting as principal in these transactions.

Insurance fees

Insurance fees include, but are not limited to, commissions and contingent commissions. Commissions and fees are recognized when related policies are effective since the Corporation does not have an enforceable right to payment for services completed to date. An allowance is created for expected adjustments to commissions earned related to policy cancellations. Contingent commissions are recorded on an accrual basis when the amount to be received is notified by the insurance company. The

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Corporation is acting as an agent since it arranges for the sale of the policies and receives commissions if, and when, it achieves the sale.

Credit card fees

Credit card fees include, but are not limited to, interchange fees, additional card fees, cash advance fees, balance transfer fees, foreign transaction fees, and returned payments fees. Credit card fees are recognized at a point in time, upon the occurrence of an activity or an event. Interchange fees are recognized upon settlement of the credit card payment transactions. The Corporation is acting as principal in these transactions.

Sale and administration of investment products

Fees from the sale and administration of investment products include, but are not limited to, commission income from the sale of investment products, asset management fees, underwriting fees, and mutual fund fees.

Commission income from investment products is recognized on the trade date since clearing, trade execution, and custody services are satisfied when the customer acquires or disposes of the rights to obtain the economic benefits of the investment products and brokerage contracts have no fixed duration and are terminable at will by either party. The Corporation is acting as principal in these transactions since it performs the service of providing the customer with the ability to acquire or dispose of the rights to obtain the economic benefits of investment products.

Asset management fees are satisfied over time and are recognized in arrears. At contract inception, the estimate of the asset management fee is constrained from the inclusion in the transaction price since the promised consideration is dependent on the market and thus is highly susceptible to factors outside the manager’s influence. As advisor, the broker-dealer subsidiary is acting as principal.

Underwriting fees are recognized at a point in time, when the investment products are sold in the open market at a markup. When the broker-dealer subsidiary is lead underwriter, it is acting as an agent. In turn, when it is a participating underwriter, it is acting as principal.

Mutual fund fees, such as distribution fees, are considered variable consideration and are recognized over time, as the uncertainty of the fees to be received is resolved as NAV is determined and investor activity occurs. The promise to provide distribution-related services is considered a single performance obligation as it requires the provision of a series of distinct services that are substantially the same and have the same pattern of transfer. When the broker-dealer subsidiary is acting as a distributor, it is acting as principal. In turn, when it acts as third-party dealer, it is acting as an agent.

Trust fees

Trust fees are recognized from retirement plan, mutual fund administration, investment management, trustee, escrow, and custody and safekeeping services. These asset management services are considered a single performance obligation as it requires the provision of a series of distinct services that are substantially the same and have the same pattern of transfer. The performance obligation is satisfied over time, except for optional services and certain other services that are satisfied at a point in time. Revenues are recognized in arrears, when, or as, the services are rendered. The Corporation is acting as principal since, as asset manager, it has the obligation to provide the specified service to the customer and has the ultimate discretion in establishing the fee paid by the customer for the specified services.

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Note 28 – Leases

The Corporation enters in the ordinary course of business into operating and finance leases for land, buildings and equipment. These contracts generally do not include purchase options or residual value guarantees. The remaining lease terms of 0.2 to 33.8years considers options to extend the leases for up to 20.0 years. The Corporation identifies leases when it has both the right to obtain substantially all of the economic benefits from the use of the asset and the right to direct the use of the asset.

The Corporation recognizes right-of-use assets (“ROU assets”) and lease liabilities related to operating and finance leases in its Consolidated Statements of Financial Condition under the caption of other assets and other liabilities, respectively. Refer to Note 13 and Note 17, respectively, for information on the balances of these lease assets and liabilities.

The Corporation uses the incremental borrowing rate for purposes of discounting lease payments for operating and finance leases, since it does not have enough information to determine the rates implicit in the leases. The discount rates are based on fixed-rate and fully amortizing borrowing facilities of its banking subsidiaries that are collateralized. For leases held by non-banking subsidiaries, a credit spread is added to this rate based on financing transactions with a similar credit risk profile.

The following table presents the undiscounted cash flows of operating and finance leases for each of the following periods:

March 31, 2020
(In thousands)		Remaining 2020		2021		2022		2023		2024		Later Years		Total Lease Payments		Less: Imputed Interest		Total
Operating Leases	$	22,908	$	28,201	$	24,113	$	21,829	$	20,729	$	70,978	$	188,758	$	(26,797)	$	161,961
Finance Leases		2,411		3,299		3,392		3,489		3,594		8,938		25,123		(4,594)		20,529
December 31, 2019
(In thousands)		2020		2021		2022		2023		2024		Later Years		Total Lease Payments		Less: Imputed Interest		Total
Operating Leases	$	29,872	$	27,445	$	23,540	$	21,257	$	20,176	$	70,842	$	193,132	$	(27,993)	$	165,139
Finance Leases		3,068		3,159		3,252		3,349		3,448		8,220		24,496		(4,686)		19,810

The following table presents the lease cost recognized by the Corporation in the Consolidated Statements of Operations as follows:

		Quarter ended		Quarter ended
(In thousands)		March 31, 2020		March 31, 2019
Finance lease cost:
	Amortization of ROU assets	$	520	$	458
	Interest on lease liabilities		313		321
Operating lease cost			7,914		8,155
Short-term lease cost			57		24
Variable lease cost			11		-
Sublease income			(30)		(25)
Total lease cost		$	8,785	$	8,933

The following table presents supplemental cash flow information and other related information related to operating and finance leases.

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			Quarters ended
(Dollars in thousands)			March 31, 2020			March 31, 2019
Cash paid for amounts included in the measurement of lease liabilities:
	Operating cash flows from operating leases	$	7,822		$	7,391
	Operating cash flows from finance leases		313			327
	Financing cash flows from finance leases		538			439
ROU assets obtained in exchange for new lease obligations:
	Operating leases	$	259		$	356
	Finance leases		-			3,308
Weighted-average remaining lease term:
	Operating leases		8.6	years		8.4	years
	Finance leases		7.3	years		8.9	years
Weighted-average discount rate:
	Operating leases		3.4	%		3.8	%
	Finance leases		5.7	%		5.7	%

As of March 31, 2020, the Corporation has additional operating and finance leases contracts that have not yet commenced with an undiscounted contract amount of $5.9 million and $5.3 million, respectively, which will have lease terms ranging from 10 to 20 years.

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Note 29 – Pension and postretirement benefits

The Corporation has a non-contributory defined benefit pension plan and supplementary pension benefit restoration plans for regular employees of certain of its subsidiaries (the “Pension Plans”). The accrual of benefits under the Pension Plans is frozen to all participants. The Corporation also provides certain postretirement health care benefits for retired employees of certain subsidiaries (the “OPEB Plan”)

The components of net periodic cost for the Pension Plans and the OPEB Plan for the periods presented were as follows:

		Pension Plans				OPEB Plan
		Quarters ended March 31,				Quarters ended March 31,
(In thousands)		2020		2019		2020		2019
Personnel Cost:
Service cost	$	-	$	-	$	178	$	190
Other operating expenses:
Interest cost		5,847		7,110		1,228		1,489
Expected return on plan assets		(9,526)		(8,096)		-		-
Amortization of prior service cost/(credit)		-		-		-		-
Amortization of net loss		5,220		5,876		142		-
Total net periodic pension cost	$	1,541	$	4,890	$	1,548	$	1,679

The Corporation paid the following contributions to the plans during the quarter ended March 31, 2020 and expects to pay the following contributions for the year ending December 31, 2020.

	For the quarter ended		For the year ending
(In thousands)	March 31, 2020		December 31, 2020
Pension Plans	$	57	$	229
OPEB Plan	$	1,213	$	6,516

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Note 30 - Stock-based compensation

The Popular, Inc. 2004 Omnibus Incentive Plan (the “Incentive Plan”) permits the issuance of several types of stock based compensation for employees and directors of the Corporation and/or any of its subsidiaries. Participants in the Incentive Plan are designated by the Compensation Committee of the Board of Directors (or its delegate as determined by the Board). Under the Incentive Plan, the Corporation has issued restricted stocks and performance shares for its employees and restricted stocks and restricted stock units (“RSU”), to its directors.

The restricted stocks for employees will become vested based on the employees’ continued service with Popular. Unless otherwise stated in an agreement, the compensation cost associated with the shares of restricted stock is determined based on a two-prong vesting schedule. The first part is vested ratably over five years commencing at the date of grant (“the graduated vesting portion”) and the second part is vested at termination of employment after attainment of 55 years of age and 10 years of service (“the retirement vesting portion”). The graduated vesting portion is accelerated at termination of employment after attaining 55 years of age and 10 years of service. The vesting schedule for restricted shares granted on or after 2014 was modified as follows, the graduated vesting portion is vested ratably over four years commencing at the date of the grant and the retirement vesting portion is vested at termination of employment after attainment of the earlier of 55 years of age and 10 years of service or 60 years of age and 5 years of service. The graduated vesting portion is accelerated at termination of employment after attaining the earlier of 55 years of age and 10 years of service or 60 years of age and 5 years of service.

The performance share awards consist of the opportunity to receive shares of Popular, Inc.’s common stock provided that the Corporation achieves certain goals during a three-year performance cycle. The goals will be based on two metrics weighted equally: the Relative Total Shareholder Return (“TSR”) and the Absolute Earnings per Share (“EPS”) goals. For grants issued on 2020 and thereafter, the EPS goal is substituted by the Absolute Return on Average Assets (“ROA”) goal. The TSR metric is considered to be a market condition under ASC 718. For equity settled awards based on a market condition, the fair value is determined as of the grant date and is not subsequently revised based on actual performance. The EPS and ROA metrics are considered to be a performance condition under ASC 718. The fair value is determined based on the probability of achieving the EPS or ROA goal as of each reporting period. The TSR and EPS or ROA metrics are equally weighted and work independently. The number of shares that will ultimately vest ranges from 50% to a 150% of target based on both market (TSR) and performance (EPS and ROA) conditions. The performance shares vest at the end of the three-year performance cycle. If a participant terminates employment after attaining the earlier of 55 years of age and 10 years of service or 60 years of age and 5 years of service, the performance shares shall continue outstanding and vest at the end of the performance cycle.

The following table summarizes the restricted stock and performance shares activity under the Incentive Plan for members of management.

(Not in thousands)	Shares		Weighted-Average Grant Date Fair Value
Non-vested at December 31, 2018	382,186	$	36.41
Granted	218,169		55.55
Performance Shares Quantity Adjustment	15,061		55.72
Vested	(270,051)		44.73
Non-vested at December 31, 2019	345,365	$	41.68
Granted	152,521		47.68
Performance Shares Quantity Adjustment	(7)		48.79
Vested	(160,333)		44.17
Non-vested at March 31, 2020	337,546	$	42.83

During the quarter ended March 31, 2020, 87,706 shares of restricted stock (March 31, 2019 - 84,590) and 64,815 performance shares (March 31, 2019 - 65,369) were awarded to management under the Incentive Plan.

During the quarter ended March 31, 2020, the Corporation recognized $3.6 million of restricted stock expense related to management incentive awards, with a tax benefit of $0.4 million (March 31, 2019 - $3.8 million, with a tax benefit of $0.4 million). For

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the quarter ended March 31, 2020, the fair market value of the restricted stock and performance shares vested was $7 million at grant date and $8.7 million at vesting date. This differential triggers a windfall, of $0.6 million that was recorded as a reduction in income tax expense. For the quarter ended March 31, 2020, the Corporation recognized $2.5 million of performance shares expense, with a tax benefit of $0.2 million (March 31, 2019 - $3.6 million, with a tax benefit of $0.3 million). The total unrecognized compensation cost related to non-vested restricted stock awards and performance shares to members of management at March 31, 2020 was $9.8 million and is expected to be recognized over a weighted-average period of 2.28 years.

The following table summarizes the restricted stock activity under the Incentive Plan for members of the Board of Directors:

(Not in thousands)	Restricted Stock shares		Weighted-Average Grant Date Fair Value per Share	Restricted Stock units		Weighted-Average Grant Date Fair Value per Unit
Non-vested at December 31, 2018	-	$	-	-	$	-
Granted	1,052		49.25	27,449		57.64
Vested	(1,052)		49.25	(27,449)		57.64
Forfeited	-		-	-		-
Non-vested at December 31, 2019	-	$	-	-	$	-
Granted	-		-	298		59.29
Vested	-		-	(298)		59.29
Forfeited	-		-	-		-
Non-vested at March 31, 2020	-	$	-	-	$	-

Effective on May 2019, all equity awards granted to the directors may be paid in either restricted stocks or RSU, at the directors’ election. For the year 2019, all directors elected RSU. The directors’ equity awards will vest and become non-forfeitable on the grant date of such award. At the director’s option, the shares of common stocks underlying the RSU award shall be delivered to the director after its retirement, either on a fix date or in annual installments. To the extent that cash dividends are paid on the Corporation’s outstanding common stocks, the director will receive an additional number of RSU that reflect reinvested dividend equivalent.

During the quarter ended March 31, 2020, no shares of restricted stock were granted to members of the Board of Directors of Popular, Inc. (March 31, 2019 - 1,052) and 298 RSU were granted to members of the Board of Directors of Popular, Inc. During this period, the Corporation did not recognized any expense related to these restricted stock shares, (March 31, 2019 - $0.1 million, with a tax benefit of $6 thousand) and recognized $ 18 thousand of restricted stock expense related to these RSU, with a tax benefit of $2 thousand. The fair value at vesting date of the RSU vested during the quarter ended March 31, 2020 for directors was $18 thousand .

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Note 31 – Income taxes

The reason for the difference between the income tax expense applicable to income before provision for income taxes and the amount computed by applying the statutory tax rate in Puerto Rico, were as follows:

		Quarters ended
		March 31, 2020				March 31, 2019
(In thousands)		Amount	% of pre-tax income			Amount	% of pre-tax income
Computed income tax expense at statutory rates	$	14,025	38	%	$	81,806	38	%
Net benefit of tax exempt interest income		(32,896)	(88)			(26,944)	(12)
Deferred tax asset valuation allowance		5,538	15			5,482	2
Difference in tax rates due to multiple jurisdictions		8,875	24			(2,862)	(1)
Effect of income subject to preferential tax rate		(1,900)	(5)			(2,928)	(1)
Adjustment due to estimate on the annual effective rate		9,004	24			(3,130)	(2)
State and local taxes		(555)	(2)			1,624	-
Others		1,006	2			(2,825)	(1)
Income tax expense	$	3,097	8	%	$	50,223	23	%

For the quarter ended March 31, 2020, the Corporation recorded an income tax expense of $3.1 million, compared to $50.2 million for the same quarter 2019. The income tax expense for the first quarter of 2020, reflects the impact of lower pre-tax income, resulting primarily from a higher provision for credit losses due to the implementation of CECL and the impact of the COVID-19 pandemic.

The following table presents a breakdown of the significant components of the Corporation’s deferred tax assets and liabilities.

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			March 31, 2020
(In thousands)			PR		US		Total
Deferred tax assets:
Tax credits available for carryforward		$	2,368	$	5,269	$	7,637
Net operating loss and other carryforward available			117,927		717,565		835,492
Postretirement and pension benefits			81,912		-		81,912
Deferred loan origination fees			2,043		(3,164)		(1,121)
Allowance for loan losses			465,054		38,957		504,011
Accelerated depreciation			3,439		4,908		8,347
FDIC-assisted transaction			82,936		-		82,936
Intercompany deferred gains			1,335		-		1,335
Lease liability			22,847		22,636		45,483
Difference in outside basis from pass-through entities			53,892		-		53,892
Other temporary differences			31,893		7,702		39,595
	Total gross deferred tax assets		865,646		793,873		1,659,519
Deferred tax liabilities:
Indefinite-lived intangibles			38,243		37,152		75,395
Unrealized net gain (loss) on trading and available-for-sale securities			81,077		7,306		88,383
Right of use assets			20,739		20,702		41,441
Other temporary differences			11,924		1,182		13,106
	Total gross deferred tax liabilities		151,983		66,342		218,325
Valuation allowance			105,165		408,079		513,244
Net deferred tax asset		$	608,498	$	319,452	$	927,950
			December 31, 2019
(In thousands)			PR		US		Total
Deferred tax assets:
Tax credits available for carryforward		$	2,368	$	5,269	$	7,637
Net operating loss and other carryforward available			112,803		716,796		829,599
Postretirement and pension benefits			82,623		-		82,623
Deferred loan origination fees			2,519		(2,759)		(240)
Allowance for loan losses			405,475		10,981		416,456
Accelerated depreciation			3,439		4,914		8,353
FDIC-assisted transaction			82,684		-		82,684
Intercompany deferred gains			1,604		-		1,604
Lease liability			22,694		23,387		46,081
Difference in outside basis from pass-through entities			21,670		-		21,670
Other temporary differences			26,554		7,460		34,014
	Total gross deferred tax assets		764,433		766,048		1,530,481
Deferred tax liabilities:
Indefinite-lived intangibles			37,411		36,058		73,469
Unrealized net gain (loss) on trading and available-for-sale securities			15,635		432		16,067
Right of use assets			20,598		21,430		42,028
Other temporary differences			12,778		1,179		13,957
	Total gross deferred tax liabilities		86,422		59,099		145,521
Valuation allowance			100,175		399,800		499,975
Net deferred tax asset		$	577,836	$	307,149	$	884,985

105

The net deferred tax asset shown in the table above at March 31, 2020 is reflected in the consolidated statements of financial condition as $0.9 billion in net deferred tax assets in the “Other assets” caption (December 31, 2019 - $0.9 billion) and $1.4 million in deferred tax liabilities in the “Other liabilities” caption (December 31, 2019 - $1.4 million), reflecting the aggregate deferred tax assets or liabilities of individual tax-paying subsidiaries of the Corporation in their respective tax jurisdiction, Puerto Rico or the United States.

A deferred tax asset should be reduced by a valuation allowance if based on the weight of all available evidence, it is more likely than not (a likelihood of more than 50%) that some portion or the entire deferred tax asset will not be realized. The valuation allowance should be sufficient to reduce the deferred tax asset to the amount that is more likely than not to be realized. The determination of whether a deferred tax asset is realizable is based on weighting all available evidence, including both negative and positive evidence. The realization of deferred tax assets, including carryforwards and deductible temporary differences, depends upon the existence of sufficient taxable income of the same character during the carryback or carryforward period. The analysis considers all sources of taxable income available to realize the deferred tax asset, mainly the future reversal of existing taxable temporary differences and future taxable income exclusive of reversing temporary differences and carryforwards.

At March 31, 2020 the net deferred tax asset of the U.S. operations amounted to $727 million with a valuation allowance of approximately $408 million, for a net deferred tax asset of approximately $319 million. Management evaluates the realization of the deferred tax asset by taxing jurisdiction. The U.S. mainland operations are evaluated, as a whole, since a consolidated income tax return is filed. During this quarter, two additional pieces of negative evidence arose: further reduction in interest rates combined with a lower expectation of rate increases in the near future and the economic uncertainty around COVID-19 pandemic. This economic disruption was the principal driver of the significant increase in our provision for credit losses during this quarter, although net charge-offs for the quarter were lower and early credit indicators such as NPL inflows were also lower in our U.S. operations. Due to the economic uncertainty, at this time, the additional negative evidence related to the economic disruption is not enough to overcome the positive evidence of recent historical operating performance such as sustained loan growth, the early success of new business initiatives and stable credit metrics, in combination with the length of the expiration of the NOLs. The Corporation believes that this objectively verified positive evidence places the U.S. operations in a good position to continue executing its business plan once the economic environment stabilizes after the current pandemic turmoil. As a result, as of March 31, 2020, management estimates that the U.S. operations would earn enough pre-tax income during the carryover period to realize the total amount of net deferred tax asset after valuation allowance. Management will continue to monitor and review the U.S. operation’s results and the pre-tax earnings forecast on a quarterly basis to assess the future realization of the DTA. Management will closely monitor factors like, net income versus forecast, targeted loan growth, net interest income margin, allowance for credit losses, charge offs, NPLs inflows and NPA balances. If such factors worsen during future periods, they could constitute sufficient objectively verifiable negative evidence to overcome the positive evidence, that currently exists, and could require additional amounts of valuation allowance to be registered on the DTA. Any increases to the valuation allowance would be reflected as an income tax expense, reducing the Corporation’s earnings.

At March 31, 2020, the Corporation’s net deferred tax assets related to its Puerto Rico operations amounted to $608 million.

The Corporation’s Puerto Rico Banking operation is not in a cumulative three-year loss position and has sustained profitability for the three-year period ended March 31, 2020. This is considered a strong piece of objectively verifiable positive evidence that outweighs any negative evidence considered by management in the evaluation of the realization of the deferred tax asset. Based on this evidence and management’s estimate of future taxable income, the Corporation has concluded that it is more likely than not that such net deferred tax asset of the Puerto Rico Banking operations will be realized as of March 31, 2020.

The Popular, Inc., holding company (“PIHC”) operation is in a cumulative loss position taking into account taxable income exclusive of reversing temporary differences, for the three-year period ended March 31, 2020. Management expects these losses will be a trend in future years. This objectively verifiable negative evidence is considered by management as strong negative evidence that will suggest that income in future years will be insufficient to support the realization of all deferred tax asset. After weighting of negative and positive evidence management concluded, as of the reporting date, that it is more likely than not that the PIHC will not be able to realize any portion of the deferred tax assets, considering the criteria of ASC Topic 740. Accordingly, a valuation allowance is recorded on the deferred tax asset at the PIHC, which amounted to $105 million as of March 31, 2020.

106

The extent to which the COVID-19 pandemic further impacts our business, results of operations and financial condition, as well as the operations of our clients, customers, service providers and suppliers, will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response thereto. To the extent that the COVID-19 pandemic results in the continued closure of businesses and a reduction in economic activity, and interest rates, the Corporation and its subsidiaries will be further impacted in the form of reduced revenues, additional expenses and higher credit losses and could result in further impairment or reduction in the assessment of the realizability of our DTA in our Puerto Rico and U.S. operations.

The reconciliation of unrecognized tax benefits, excluding interest, was as follows:

(In millions)		2020		2019
Balance at January 1	$	16.3	$	7.2
Additions for tax positions -January through March		-		0.3
Balance at March 31	$	16.3	$	7.5

At March 31, 2020, the total amount of accrued interest recognized in the statement of financial condition approximated $4.3 million (December 31, 2019 - $3.5 million). The total interest expense recognized at March 31, 2020 was $854 thousand (March 31, 2019 - $149 thousand). Management determined that at March 31, 2020 and December 31, 2019 there was no need to accrue for the payment of penalties. The Corporation’s policy is to report interest related to unrecognized tax benefits in income tax expense, while the penalties, if any, are reported in other operating expenses in the consolidated statements of operations.

After consideration of the effect on U.S. federal tax of unrecognized U.S. state tax benefits, the total amount of unrecognized tax benefits, including U.S. and Puerto Rico, that if recognized, would affect the Corporation’s effective tax rate, was approximately $11.2 million at March 31, 2020 (December 31, 2019 - $10.5 million).

The amount of unrecognized tax benefits may increase or decrease in the future for various reasons including adding amounts for current tax year positions, expiration of open income tax returns due to the statutes of limitation, changes in management’s judgment about the level of uncertainty, status of examinations, litigation and legislative activity and the addition or elimination of uncertain tax positions.

The Corporation and its subsidiaries file income tax returns in Puerto Rico, the U.S. federal jurisdiction, various U.S. states and political subdivisions, and foreign jurisdictions. At March 31, 2020, the following years remain subject to examination in the U.S. Federal jurisdiction: 2016 and thereafter; and in the Puerto Rico jurisdiction, 2014 and thereafter. The Corporation anticipates a reduction in the total amount of unrecognized tax benefits within the next 12 months, which could amount to approximately $2.1 million.

107

Note 32 – Supplemental disclosure on the consolidated statements of cash flows

Additional disclosures on cash flow information and non-cash activities for the quarters ended March 31, 2020 and March 31, 2019 are listed in the following table:

(In thousands)			March 31, 2020		March 31, 2019
Non-cash activities:
Loans transferred to other real estate		$	16,986	$	8,628
Loans transferred to other property			14,232		12,072
Total loans transferred to foreclosed assets			31,218		20,700
Loans transferred to other assets			1,681		5,678
Financed sales of other real estate assets			4,619		3,643
Financed sales of other foreclosed assets			10,823		6,435
Total financed sales of foreclosed assets			15,442		10,078
Transfers from loans held-in-portfolio to loans held-for-sale			10,723		-
Transfers from loans held-for-sale to loans held-in-portfolio			-		7,283
Loans securitized into investment securities[1]			84,221		92,067
Trades receivable from brokers and counterparties			5,280		32,043
Trades payable to brokers and counterparties			5,279		7,220
Recognition of mortgage servicing rights on securitizations or asset transfers			1,634		12,084
Loans booked under the GNMA buy-back option			30,211		5,782
Capitalization of lease right of use asset			4,536		155,727
[1]	Includes loans securitized into trading securities and subsequently sold before quarter end.

The following table provides a reconciliation of cash and due from banks, and restricted cash reported within the Consolidated Statement of Financial Condition that sum to the total of the same such amounts shown in the Consolidated Statement of Cash Flows.

(In thousands)		March 31, 2020		March 31, 2019
Cash and due from banks		$	406,853	$	355,720
Restricted cash and due from banks			38,698		20,838
Restricted cash in money market investments			5,771		9,185
Total cash and due from banks, and restricted cash[2]		$	451,322	$	385,743
[2]	Refer to Note 5 - Restrictions on cash and due from banks and certain securities for nature of restrictions.

108

Note 33 – Segment reporting

The Corporation’s corporate structure consists of two reportable segments – Banco Popular de Puerto Rico and Popular U.S. Management determined the reportable segments based on the internal reporting used to evaluate performance and to assess where to allocate resources. The segments were determined based on the organizational structure, which focuses primarily on the markets the segments serve, as well as on the products and services offered by the segments.

Banco Popular de Puerto Rico:

Given that Banco Popular de Puerto Rico constitutes a significant portion of the Corporation’s results of operations and total assets at March 31, 2020, additional disclosures are provided for the business areas included in this reportable segment, as described below:

 Commercial banking represents the Corporation’s banking operations conducted at BPPR, which are targeted mainly to corporate, small and middle size businesses. It includes aspects of the lending and depository businesses, as well as other finance and advisory services. BPPR allocates funds across business areas based on duration matched transfer pricing at market rates. This area also incorporates income related with the investment of excess funds, as well as a proportionate share of the investment function of BPPR.

 Consumer and retail banking represents the branch banking operations of BPPR which focus on retail clients. It includes the consumer lending business operations of BPPR, as well as the lending operations of Popular Auto and Popular Mortgage. Popular Auto focuses on auto and lease financing, while Popular Mortgage focuses principally on residential mortgage loan originations. The consumer and retail banking area also incorporates income related with the investment of excess funds from the branch network, as well as a proportionate share of the investment function of BPPR.

 Other financial services include the trust and asset management service units of BPPR, the brokerage and investment banking operations of Popular Securities, and the insurance agency and reinsurance businesses of Popular Insurance, Popular Risk Services, and Popular Life Re. Most of the services that are provided by these subsidiaries generate profits based on fee income.

Popular U.S.:

Popular U.S. reportable segment consists of the banking operations of Popular Bank (PB) and Popular Insurance Agency, U.S.A. PB operates through a retail branch network in the U.S. mainland under the name of Popular. Popular Insurance Agency, U.S.A. offers investment and insurance services across the PB branch network.

The Corporate group consists primarily of the holding companies Popular, Inc., Popular North America, Popular International Bank and certain of the Corporation’s investments accounted for under the equity method, including EVERTEC and Centro Financiero BHD, León.

The accounting policies of the individual operating segments are the same as those of the Corporation. Transactions between reportable segments are primarily conducted at market rates, resulting in profits that are eliminated for reporting consolidated results of operations.

Effective on January 1, 2019, the Corporation’s management changed the measurement basis for its reportable segments. Historically, for management reporting purposes, the Corporation had reversed the effect of the intercompany billings from Popular Inc., holding company, to its subsidiaries for certain services or expenses incurred on their behalf. In addition, the Corporation used to reflect an income tax expense allocation for several of its subsidiaries which are Limited Liability Companies (“LLCs”) and had made an election to be treated as a pass through entities for income tax purposes. The Corporation’s management has determined to discontinue making these adjustments, effective on January 1, 2019, for purposes of its management and reportable segment reporting. The Corporation reflected these changes in the measurement of the reportable segments’ results prospectively beginning on January 1, 2019.

The tables that follow present the results of operations and total assets by reportable segments:

109

2020
For the quarter ended March 31, 2020
				Banco Popular				Intersegment
(In thousands)				de Puerto Rico		Popular U.S.		Eliminations
Net interest income			$	409,626	$	72,689	$	3
Provision for credit losses				113,582		75,991		-
Non-interest income				112,142		5,232		(140)
Amortization of intangibles				2,282		167		-
Depreciation expense				12,287		1,953		-
Other operating expenses				300,377		55,194		(137)
Income tax expense (benefit)				15,101		(11,951)		-
Net income (loss)			$	78,139	$	(43,433)	$	-
Segment assets			$	42,392,356	$	10,107,045	$	(23,284)
For the quarter ended March 31, 2020
		Reportable
(In thousands)		Segments		Corporate		Eliminations		Total Popular, Inc.
Net interest income (expense)	$	482,318	$	(9,223)	$	-	$	473,095
Provision for credit losses		189,573		158		-		189,731
Non-interest income		117,234		9,461		(52)		126,643
Amortization of intangibles		2,449		24		-		2,473
Depreciation expense		14,240		246		-		14,486
Other operating expenses		355,434		1,037		(822)		355,649
Income tax expense (benefit)		3,150		(322)		269		3,097
Net income (loss)	$	34,706	$	(905)	$	501	$	34,302
Segment assets	$	52,476,117	$	5,241,196	$	(4,913,674)	$	52,803,639

110

2019
For the quarter ended March 31, 2019
				Banco Popular				Intersegment
(In thousands)				de Puerto Rico		Popular U.S.		Eliminations
Net interest income			$	407,357	$	72,828	$	4
Provision for credit losses				31,349		10,371		-
Non-interest income				120,770		5,864		(141)
Amortization of intangibles				2,122		166		-
Depreciation expense				11,939		2,168		-
Other operating expenses				280,698		48,609		(136)
Income tax expense				45,376		5,215		-
Net income			$	156,643	$	12,163	$	(1)
Segment assets			$	38,896,514	$	9,585,380	$	(113,126)
For the quarter ended March 31, 2019
		Reportable
(In thousands)		Segments		Corporate		Eliminations		Total Popular, Inc.
Net interest income (expense)	$	480,189	$	(9,226)	$	-	$	470,963
Provision for credit losses		41,720		105		-		41,825
Non-interest income		126,493		10,061		(124)		136,430
Amortization of intangibles		2,288		24		-		2,312
Depreciation expense		14,107		188		-		14,295
Other operating expenses		329,171		2,358		(716)		330,813
Income tax expense (benefit)		50,591		(586)		218		50,223
Net income (loss)	$	168,805	$	(1,254)	$	374	$	167,925
Segment assets	$	48,368,768	$	5,021,367	$	(4,709,528)	$	48,680,607

Additional disclosures with respect to the Banco Popular de Puerto Rico reportable segment are as follows:

2020
For the quarter ended March 31, 2020
Banco Popular de Puerto Rico
				Consumer		Other				Total Banco
		Commercial		and Retail		Financial				Popular de
(In thousands)		Banking		Banking		Services		Eliminations		Puerto Rico
Net interest income	$	161,534	$	243,056	$	5,036	$	-	$	409,626
Provision for credit losses		10,313		103,269		-		-		113,582
Non-interest income		24,712		63,984		23,740		(294)		112,142
Amortization of intangibles		48		1,310		924		-		2,282
Depreciation expense		5,150		6,978		159		-		12,287
Other operating expenses		74,875		202,042		23,769		(309)		300,377
Income tax expense (benefit)		25,616		(12,952)		2,437		-		15,101
Net income	$	70,244	$	6,393	$	1,487	$	15	$	78,139
Segment assets	$	33,212,687	$	24,388,065	$	3,080,386	$	(18,288,782)	$	42,392,356

111

	2019
	For the quarter ended March 31, 2019
	Banco Popular de Puerto Rico
					Consumer		Other				Total Banco
			Commercial		and Retail		Financial				Popular de
(In thousands)			Banking		Banking		Services		Eliminations		Puerto Rico
Net interest income		$	151,460	$	254,668	$	1,318	$	(89)	$	407,357
Provision (reversal) for credit losses			(1,992)		33,341		-		-		31,349
Non-interest income			23,589		75,404		22,534		(757)		120,770
Amortization of intangibles			49		1,072		1,001		-		2,122
Depreciation expense			4,654		7,127		158		-		11,939
Other operating expenses			72,929		192,670		15,827		(728)		280,698
Income tax expense			31,194		11,743		2,439		-		45,376
Net income		$	68,215	$	84,119	$	4,427	$	(118)	$	156,643
Segment assets		$	29,478,917	$	23,039,995	$	327,487	$	(13,949,885)	$	38,896,514

Geographic Information

The following information presents selected financial information based on the geographic location where the Corporation conducts its business. The banking operations of BPPR are primarily based in Puerto Rico, where it has the largest retail banking franchise. BPPR also conducts banking operations in the U.S. Virgin Islands, the British Virgin Islands and New York. BPPR’s banking operations in the United States include E-loan, an online platform used to offer personal loans, co-branded credit cards offerings and an online deposit gathering platform. In the Virgin Islands, the BPPR segment offers banking products, including loans and deposits. During the quarter ended March 31, 2020, the BPPR segment generated approximately $15.1 million (2019 - $12.8 million) in revenues from its operations in the United States, including net interest income, service charges on deposit accounts and other service fees. In addition, the BPPR segment generated $11.6 million in revenues (2019 - $11.9 million) from its operations in the U.S. and British Virgin Islands. At March 31, 2020, total assets for the BPPR segment related to its operations in the United States amounted to $582 million (2019 - $550 million) and total deposits amounted to $43 million (2019 - $70 million).

Geographic Information
			Quarter ended
(In thousands)			March 31, 2020		March 31, 2019
Revenues:[1]
Puerto Rico		$	489,636	$	500,138
United States			91,679		89,856
Other			18,423		17,399
Total consolidated revenues		$	599,738	$	607,393
[1]	Total revenues include net interest income, service charges on deposit accounts, other service fees, mortgage banking activities, net (loss) gain, including impairment, on equity securities, net profit on trading account debt securities, net gain on sale of loans, including valuation adjustments on loans held-for-sale, indemnity reserves on loans sold and other operating income.

112

Selected Balance Sheet Information:
(In thousands)			March 31, 2020		December 31, 2019
Puerto Rico
	Total assets	$	41,233,363	$	40,544,255
	Loans		19,039,704		18,989,286
	Deposits		35,768,869		34,664,243
United States
	Total assets	$	10,686,885	$	10,693,536
	Loans		8,054,521		7,819,187
	Deposits		7,589,707		7,664,792
Other
	Total assets	$	883,391	$	877,533
	Loans		655,902		657,603
	Deposits[1]		1,438,600		1,429,571
[1]	Represents deposits from BPPR operations located in the U.S. and British Virgin Islands.

113

Note 34 – Condensed consolidating financial information of guarantor and issuers of registered guaranteed securities

The following condensed consolidating financial information presents the financial position of Popular, Inc. Holding Company (“PIHC”) (parent only), Popular North America, Inc. (“PNA”) and all other subsidiaries of the Corporation at March 31, 2020 and December 31, 2019, and the results of their operations and cash flows for periods ended March 31, 2020 and 2019.

PNA is an operating, 100% owned subsidiary of PIHC and is the holding company of its wholly-owned subsidiaries: Equity One, Inc. and Popular Bank (“PB”), including PB’s wholly-owned subsidiaries Popular Equipment Finance, Inc., Popular Insurance Agency, U.S.A., and E-LOAN, Inc.

PIHC fully and unconditionally guarantees, joint and severally, all registered debt securities issued by PNA.

114

Condensed Consolidating Statement of Financial Condition (Unaudited)

			At March 31, 2020
								All other
				Popular Inc.		PNA		subsidiaries and		Elimination		Popular, Inc.
(In thousands)				Holding Co.		Holding Co.		eliminations		entries		Consolidated
Assets:
Cash and due from banks				$	76,617	$	-	$	445,553	$	(76,619)	$	445,551
Money market investments					211,343		13,099		5,941,374		(224,100)		5,941,716
Trading account debt securities, at fair value					-		-		42,545		-		42,545
Debt securities available-for-sale, at fair value					-		-		15,813,301		-		15,813,301
Debt securities held -to maturity, at amortized cost					8,726		2,835		83,702		-		95,263
	Less - Allowance for credit losses				-		-		13,390		-		13,390
	Debt securities held-to-maturity, net				8,726		2,835		70,312		-		81,873
Equity securities					11,284		20		151,873		(119)		163,058
Investment in subsidiaries					5,880,938		1,746,263		-		(7,627,201)		-
Loans held-for-sale, at lower of cost or fair value					-		-		87,855		-		87,855
Loans held-in-portfolio					31,888		-		27,809,997		5,955		27,847,840
	Less - Unearned income				-		-		185,568		-		185,568
	Allowance for credit losses				374		-		919,342		-		919,716
	Total loans held-in-portfolio, net				31,514		-		26,705,087		5,955		26,742,556
Premises and equipment, net					4,371		-		547,636		-		552,007
Other real estate					146		-		123,776		-		123,922
Accrued income receivable					272		12		175,873		(79)		176,078
Mortgage servicing assets, at fair value					-		-		147,311		-		147,311
Other assets					95,083		21,614		1,691,922		(20,182)		1,788,437
Goodwill					-		-		671,123		(1)		671,122
Other intangible assets					6,439		-		19,868		-		26,307
Total assets				$	6,326,733	$	1,783,843	$	52,635,409	$	(7,942,346)	$	52,803,639
Liabilities and Stockholders' Equity
Liabilities:
Deposits:
	Non-interest bearing			$	-	$	-	$	9,473,068	$	(76,619)	$	9,396,449
	Interest bearing				-		-		35,624,827		(224,100)		35,400,727
		Total deposits			-		-		45,097,895		(300,719)		44,797,176
Assets sold under agreements to repurchase					-		-		178,766		-		178,766
Other short-term borrowings					-		-		100,000		-		100,000
Notes payable					586,435		94,097		377,599		-		1,058,131
Other liabilities					70,844		1,651		948,224		(20,758)		999,961
Total liabilities					657,279		95,748		46,702,484		(321,477)		47,134,034
Stockholders' equity:
Preferred stock					22,143		-		-		-		22,143
Common stock					1,044		2		56,307		(56,309)		1,044
Surplus					4,357,512		4,173,039		5,847,100		(10,011,351)		4,366,300
Retained earnings (accumulated deficit)					1,948,697		(2,516,370)		(189,242)		2,697,085		1,940,170
Treasury stock, at cost					(870,565)		-		-		(110)		(870,675)
Accumulated other comprehensive income, net of tax					210,623		31,424		218,760		(250,184)		210,623
Total stockholders' equity					5,669,454		1,688,095		5,932,925		(7,620,869)		5,669,605
Total liabilities and stockholders' equity				$	6,326,733	$	1,783,843	$	52,635,409	$	(7,942,346)	$	52,803,639

115

Condensed Consolidating Statement of Financial Condition (Unaudited)
			At December 31, 2019
								All other
				Popular, Inc.		PNA		subsidiaries and		Elimination		Popular, Inc.
(In thousands)				Holding Co.		Holding Co.		eliminations		entries		Consolidated
Assets:
Cash and due from banks				$	55,956	$	-	$	388,363	$	(56,008)	$	388,311
Money market investments					221,598		16,029		3,261,688		(237,029)		3,262,286
Trading account debt securities, at fair value					-		-		40,321		-		40,321
Debt securities available-for-sale, at fair value					-		-		17,648,473		-		17,648,473
Debt securities held-to-maturity, at amortized cost					8,726		2,835		86,101		-		97,662
Equity securities					10,744		20		149,322		(199)		159,887
Investment in subsidiaries					6,243,065		1,806,583		-		(8,049,648)		-
Loans held-for-sale, at lower of cost or fair value					-		-		59,203		-		59,203
Loans held-in-portfolio					32,027		-		27,549,874		5,955		27,587,856
	Less - Unearned income				-		-		180,983		-		180,983
	Allowance for loan losses				410		-		477,298		-		477,708
	Total loans held-in-portfolio, net				31,617		-		26,891,593		5,955		26,929,165
Premises and equipment, net					3,893		-		552,757		-		556,650
Other real estate					146		-		121,926		-		122,072
Accrued income receivable					382		108		180,630		(249)		180,871
Mortgage servicing assets, at fair value					-		-		150,906		-		150,906
Other assets					93,835		21,324		1,722,839		(18,383)		1,819,615
Goodwill					-		-		671,123		(1)		671,122
Other intangible assets					6,463		-		22,317		-		28,780
Total assets				$	6,676,425	$	1,846,899	$	51,947,562	$	(8,355,562)	$	52,115,324
Liabilities and Stockholders' Equity
Liabilities:
Deposits:
	Non-interest bearing			$	-	$	-	$	9,216,181	$	(56,008)	$	9,160,173
	Interest bearing				-		-		34,835,462		(237,029)		34,598,433
		Total deposits			-		-		44,051,643		(293,037)		43,758,606
Assets sold under agreements to repurchase					-		-		193,378		-		193,378
Notes payable					586,119		94,090		421,399		-		1,101,608
Other liabilities					73,596		3,200		986,865		(18,708)		1,044,953
Total liabilities					659,715		97,290		45,653,285		(311,745)		46,098,545
Stockholders' equity:
Preferred stock					50,160		-		-		-		50,160
Common stock					1,044		2		56,307		(56,309)		1,044
Surplus					4,438,706		4,173,169		5,847,389		(10,011,852)		4,447,412
Retained earnings (accumulated deficit)					2,156,442		(2,425,429)		555,398		1,861,504		2,147,915
Treasury stock, at cost					(459,704)		-		-		(110)		(459,814)
Accumulated other comprehensive (loss) income, net of tax					(169,938)		1,867		(164,817)		162,950		(169,938)
Total stockholders' equity					6,016,710		1,749,609		6,294,277		(8,043,817)		6,016,779
Total liabilities and stockholders' equity				$	6,676,425	$	1,846,899	$	51,947,562	$	(8,355,562)	$	52,115,324

116

Condensed Consolidating Statement of Operations (Unaudited)
			Quarter ended March 31, 2020
							All other
		Popular, Inc.		PNA			subsidiaries and			Elimination			Popular, Inc.
(In thousands)		Holding Co.		Holding Co.			eliminations			entries			Consolidated
Interest and dividend income:
	Dividend income from subsidiaries	$	580,000		$	-		$	-		$	(580,000)		$	-
	Loans		562			-			449,884			-			450,446
	Money market investments		1,151			45			12,001			(1,197)			12,000
	Investment securities		158			47			87,707			-			87,912
	Total interest and dividend income		581,871			92			549,592			(581,197)			550,358
Interest expense:
	Deposits		-			-			63,298			(1,197)			62,101
	Short-term borrowings		-			-			1,048			-			1,048
	Long-term debt		9,632			1,557			2,925			-			14,114
	Total interest expense		9,632			1,557			67,271			(1,197)			77,263
Net interest income (expense)			572,239			(1,465)			482,321			(580,000)			473,095
Provision for credit losses - loan portfolios			158			-			188,837			-			188,995
Provision for credit losses - investment securities			-			-			736			-			736
Net interest income (expense) after provision for credit losses			572,081			(1,465)			292,748			(580,000)			283,364
Service charges on deposit accounts			-			-			41,659			-			41,659
Other service fees			-			-			64,899			(126)			64,773
Mortgage banking activities			-			-			6,420			-			6,420
Net loss, including impairment on equity securities			(1,543)			-			(1,266)			81			(2,728)
Net profit on trading account debt securities			-			-			491			-			491
Net gain on sale of loans, including valuation adjustments on loans held-for-sale			-			-			957			-			957
Indemnity reserves on loans sold expense			-			-			(4,793)			-			(4,793)
Other operating income (expense)			4,169			-			15,701			(6)			19,864
	Total non-interest income		2,626			-			124,068			(51)			126,643
Operating expenses:
Personnel costs			18,273			-			128,558			-			146,831
Net occupancy expenses			1,053			-			24,105			-			25,158
Equipment expenses			873			1			20,731			-			21,605
Other taxes			62			1			13,618			-			13,681
Professional fees			6,466			30			94,701			(126)			101,071
Communications			127			-			5,827			-			5,954
Business promotion			816			-			13,381			-			14,197
FDIC deposit insurance			-			-			5,080			-			5,080
Other real estate owned (OREO) expenses			-			-			2,479			-			2,479
Other operating expenses			(26,583)			13			61,346			(697)			34,079
Amortization of intangibles			24			-			2,449			-			2,473
	Total operating expenses		1,111			45			372,275			(823)			372,608
Income (loss) before income tax and equity in (losses) earnings of subsidiaries			573,596			(1,510)			44,541			(579,228)			37,399
Income tax (benefit) expense			-			(317)			3,145			269			3,097

117

Income (loss) before equity in losses of subsidiaries		573,596		(1,193)		41,396		(579,497)		34,302
Equity in undistributed losses of subsidiaries		(539,294)		(43,452)		-		582,746		-
Net income (loss)	$	34,302	$	(44,645)	$	41,396	$	3,249	$	34,302
Comprehensive income (loss), net of tax	$	414,863	$	(15,088)	$	424,973	$	(409,885)	$	414,863

118

Condensed Consolidating Statement of Operations (Unaudited)

				Quarter ended March 31, 2019
								All other
		Popular, Inc.			PNA			subsidiaries and			Elimination			Popular, Inc.
(In thousands)		Holding Co.			Holding Co.			eliminations			entries			Consolidated
Interest and dividend income:
	Dividend income from subsidiaries		$	202,300		$	-		$	-		$	(202,300)		$	-
	Loans			588			-			447,125			-			447,713
	Money market investments			1,122			51			29,220			(1,173)			29,220
	Investment securities			154			46			80,836			-			81,036
	Total interest and dividend income			204,164			97			557,181			(203,473)			557,969
Interest expense:
	Deposits			-			-			71,999			(1,173)			70,826
	Short-term borrowings			-			-			1,600			-			1,600
	Long-term debt			9,632			1,557			3,391			-			14,580
	Total interest expense			9,632			1,557			76,990			(1,173)			87,006
Net interest income (expense)				194,532			(1,460)			480,191			(202,300)			470,963
Provision for credit losses - loan portfolios				106			-			41,719			-			41,825
Net interest income (expense) after provision for credit losses				194,426			(1,460)			438,472			(202,300)			429,138
Service charges on deposit accounts				-			-			38,691			-			38,691
Other service fees				1			-			64,406			(100)			64,307
Mortgage banking activities				-			-			9,926			-			9,926
Net gain, including impairment on equity securities				587			-			859			(13)			1,433
Net profit on trading account debt securities				-			-			260			-			260
Adjustments (expense) to indemnity reserves on loans sold				-			-			(93)			-			(93)
Other operating income (expense)				5,169			(1,267)			18,015			(11)			21,906
	Total non-interest income (expense)			5,757			(1,267)			132,064			(124)			136,430
Operating expenses:
Personnel costs				18,327			-			124,790			-			143,117
Net occupancy expenses				1,047			-			22,535			(45)			23,537
Equipment expenses				672			1			19,032			-			19,705
Other taxes				62			-			11,600			-			11,662
Professional fees				2,689			27			84,850			(100)			87,466
Communications				114			-			5,735			-			5,849
Business promotion				782			-			13,892			-			14,674
FDIC deposit insurance				-			-			4,806			-			4,806
Other real estate owned (OREO) expenses				-			-			2,677			-			2,677
Other operating expenses				(21,339)			13			53,512			(571)			31,615
Amortization of intangibles				24			-			2,288			-			2,312
	Total operating expenses			2,378			41			345,717			(716)			347,420
Income (loss) before income tax and equity in (losses) earnings of subsidiaries				197,805			(2,768)			224,819			(201,708)			218,148
Income tax (benefit) expense				-			(581)			50,586			218			50,223

119

Income (loss) before equity in (losses) earnings of subsidiaries		197,805		(2,187)		174,233		(201,926)		167,925
Equity in undistributed (losses) earnings of subsidiaries		(29,880)		12,145		-		17,735		-
Net income	$	167,925	$	9,958	$	174,233	$	(184,191)	$	167,925
Comprehensive income, net of tax	$	271,920	$	28,018	$	278,854	$	(306,872)	$	271,920

120

Condensed Consolidating Statement of Cash Flows (Unaudited)

				Quarter ended March 31, 2020
								All other
				Popular, Inc.		PNA		subsidiaries		Elimination		Popular, Inc.
(In thousands)				Holding Co.		Holding Co.		and eliminations		entries		Consolidated
Cash flows from operating activities:
Net income (loss)			$	34,302	$	(44,645)	$	41,396	$	3,249	$	34,302
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
	Equity in earnings of subsidiaries, net of dividends or distributions			539,294		43,452		-		(582,746)		-
	Provision for credit losses			158		-		189,573		-		189,731
	Amortization of intangibles			24		-		2,449		-		2,473
	Depreciation and amortization of premises and equipment			247		-		14,239		-		14,486
	Net accretion of discounts and amortization of premiums and deferred fees			308		7		(27,584)		-		(27,269)
	Share-based compensation			4,200		-		1,131		-		5,331
	Fair value adjustments on mortgage servicing rights			-		-		5,229		-		5,229
	Indemnity reserves on loans sold expense			-		-		4,793		-		4,793
	Earnings from investments under the equity method, net of dividends or distributions			(3,586)		-		(6,130)		-		(9,716)
	Deferred income tax benefit			-		(317)		(23,104)		269		(23,152)
	(Gain) loss on:
		Disposition of premises and equipment and other productive assets		-		-		(1,369)		-		(1,369)
		Proceeds from insurance claims		-		-		(366)		-		(366)
		Sale of loans, including valuation adjustments on loans held for sale and mortgage banking activities		-		-		(4,944)		-		(4,944)
		Sale of foreclosed assets, including write-downs		-		-		(4,850)		-		(4,850)
	Acquisitions of loans held-for-sale			-		-		(51,163)		-		(51,163)
	Proceeds from sale of loans held-for-sale			-		-		12,135		-		12,135
	Net originations on loans held-for-sale			-		-		(58,166)		-		(58,166)
	Net decrease (increase) in:
		Trading debt securities		-		-		117,276		-		117,276
		Equity securities		(540)		-		267		-		(273)
		Accrued income receivable		110		95		4,759		(170)		4,794
		Other assets		2,437		27		51,653		1,527		55,644
	Net (decrease) increase in:
		Interest payable		(4,594)		(1,550)		(3,514)		170		(9,488)
		Pension and other postretirement benefits obligations		-		-		3,276		-		3,276
		Other liabilities		(5,974)		1		(57,543)		(2,219)		(65,735)
Total adjustments				532,084		41,715		168,047		(583,169)		158,677
Net cash provided by (used in) operating activities				566,386		(2,930)		209,443		(579,920)		192,979
Cash flows from investing activities:
	Net decrease (increase) in money market investments			10,000		2,930		(2,679,671)		(12,930)		(2,679,671)
	Purchases of investment securities:
		Available-for-sale		-		-		(1,550,746)		-		(1,550,746)
		Equity		-		-		(15,140)		(79)		(15,219)
	Proceeds from calls, paydowns, maturities and redemptions of investment securities:
		Available-for-sale		-		-		3,838,754		-		3,838,754
		Held-to-maturity		-		-		2,877		-		2,877
	Proceeds from sale of investment securities:
		Equity		-		-		12,321		-		12,321
	Net repayments (disbursements) on loans			147		-		(192,986)		-		(192,839)
	Proceeds from sale of loans			-		-		1,884		-		1,884
	Acquisition of loan portfolios			-		-		(96,153)		-		(96,153)
	Return of capital from equity method investments			-		-		131		-		131
	Payments to acquire equity method investments			-		-		(440)		-		(440)
	Acquisition of premises and equipment			(901)		-		(14,232)		-		(15,133)
	Proceeds from insurance claims			-		-		366		-		366

121

	Proceeds from sale of:
		Premises and equipment and other productive assets		12		-		6,647		-		6,659
		Foreclosed assets		-		-		19,413		-		19,413
Net cash provided by (used in) investing activities				9,258		2,930		(666,975)		(13,009)		(667,796)
Cash flows from financing activities:
	Net increase (decrease) in:
		Deposits		-		-		1,055,023		(7,682)		1,047,341
		Assets sold under agreements to repurchase		-		-		(14,612)		-		(14,612)
		Other short-term borrowings		-		-		100,000		-		100,000
	Payments of notes payable			-		-		(43,800)		-		(43,800)
	Principal payments of finance leases			-		-		(538)		-		(538)
	Proceeds from issuance of common stock			3,969		-		-		-		3,969
	Payments for repurchase of reedemable preferred stock			(28,017)		-		-		-		(28,017)
	Dividends paid to parent company			-		-		(580,000)		580,000		-
	Dividends paid			(29,726)		-		-		-		(29,726)
	Net payments for repurchase of common stock			(500,183)		-		(39)		-		(500,222)
	Payments related to tax withholding for share-based compensation			(1,281)		-		(1,298)		-		(2,579)
Net cash (used in) provided by financing activities				(555,238)		-		514,736		572,318		531,816
Net decrease in cash and due from banks, and restricted cash				20,406		-		57,204		(20,611)		56,999
Cash and due from banks, and restricted cash at beginning of period				56,554		-		393,777		(56,008)		394,323
Cash and due from banks, and restricted cash at end of period			$	76,960	$	-	$	450,981	$	(76,619)	$	451,322

122

Condensed Consolidating Statement of Cash Flows (Unaudited)

				Quarter ended March 31, 2019
								All other
				Popular, Inc.		PNA		subsidiaries		Elimination		Popular, Inc.
(In thousands)				Holding Co.		Holding Co.		and eliminations		entries		Consolidated
Cash flows from operating activities:
Net income			$	167,925	$	9,958	$	174,233	$	(184,191)	$	167,925
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
	Equity in earnings of subsidiaries, net of dividends or distributions			29,880		(12,145)		-		(17,735)		-
	Provision for loan losses			106		-		41,719		-		41,825
	Amortization of intangibles			24		-		2,288		-		2,312
	Depreciation and amortization of premises and equipment			188		-		14,107		-		14,295
	Net accretion of discounts and amortization of premiums and deferred fees			316		7		(39,136)		-		(38,813)
	Share-based compensation			5,369		-		1,561		-		6,930
	Fair value adjustments on mortgage servicing rights			-		-		3,825		-		3,825
	Adjustments to indemnity reserves on loans sold			-		-		93		-		93
	Earnings from investments under the equity method, net of dividends or distributions			(4,587)		1,267		(5,707)		-		(9,027)
	Deferred income tax (benefit) expense			-		(581)		46,159		218		45,796
	Loss (gain) on:
		Disposition of premises and equipment and other productive assets		40		-		(2,305)		-		(2,265)
		Sale of loans, including valuation adjustments on loans held for sale and mortgage banking activities		-		-		(4,058)		-		(4,058)
		Sale of foreclosed assets, including write-downs		-		-		(3,772)		-		(3,772)
	Acquisitions of loans held-for-sale			-		-		(44,748)		-		(44,748)
	Proceeds from sale of loans held-for-sale			-		-		13,802		-		13,802
	Net originations on loans held-for-sale			-		-		(53,231)		-		(53,231)
	Net decrease (increase) in:
		Trading debt securities		-		-		105,838		-		105,838
		Equity securities		(2,374)		-		(1,988)		-		(4,362)
		Accrued income receivable		(99)		97		3,326		(100)		3,224
		Other assets		(1,337)		26		24,028		5,992		28,709
	Net (decrease) increase in:
		Interest payable		(4,594)		(1,551)		(870)		100		(6,915)
		Pension and other postretirement benefits obligations		-		-		5,297		-		5,297
		Other liabilities		(9,019)		(98)		(84,870)		(6,598)		(100,585)
Total adjustments				13,913		(12,978)		21,358		(18,123)		4,170
Net cash provided by (used in) operating activities				181,838		(3,020)		195,591		(202,314)		172,095
Cash flows from investing activities:
	Net decrease (increase) in money market investments			45,000		3,020		(643,117)		(48,020)		(643,117)
	Purchases of investment securities:
		Available-for-sale		-		-		(3,123,508)		-		(3,123,508)
		Equity		-		-		(1,297)		58		(1,239)
	Proceeds from calls, paydowns, maturities and redemptions of investment securities:
		Available-for-sale		-		-		3,006,779		-		3,006,779
		Held-to-maturity		-		-		2,587		-		2,587
	Proceeds from sale of investment securities:
		Equity		-		-		2,679		-		2,679
	Net repayments (disbursements) on loans			252		-		(79,221)		-		(78,969)
	Proceeds from sale of loans			-		-		7,806		-		7,806
	Acquisition of loan portfolios			-		-		(129,875)		-		(129,875)
	Return of capital from equity method investments			-		-		1,371		-		1,371

123

	Acquisition of premises and equipment			(231)		-		(19,207)		-		(19,438)
	Proceeds from sale of:
		Premises and equipment and other productive assets		3		-		5,972		-		5,975
		Foreclosed assets		-		-		26,119		-		26,119
Net cash provided by (used in) investing activities				45,024		3,020		(942,912)		(47,962)		(942,830)
Cash flows from financing activities:
	Net increase (decrease) in:
		Deposits		-		-		1,073,526		96,180		1,169,706
		Assets sold under agreements to repurchase		-		-		(80,659)		-		(80,659)
		Other short-term borrowings		-		-		1		-		1
	Payments of notes payable			-		-		(59,526)		-		(59,526)
	Principal payments of finance leases			-		-		(439)		-		(439)
	Proceeds from issuance of common stock			3,981		-		(1,005)		-		2,976
	Dividends paid to parent company			-		-		(202,300)		202,300		-
	Dividends paid			(25,713)		-		-		-		(25,713)
	Net payments for repurchase of common stock			(250,271)		-		2		(45)		(250,314)
	Payments related to tax withholding for share-based compensation			(2,805)		-		-		-		(2,805)
Net cash (used in) provided by financing activities				(274,808)		-		729,600		298,435		753,227
Net decrease in cash and due from banks, and restricted cash				(47,946)		-		(17,721)		48,159		(17,508)
Cash and due from banks, and restricted cash at beginning of period				68,278		-		402,995		(68,022)		403,251
Cash and due from banks, and restricted cash at end of period			$	20,332	$	-	$	385,274	$	(19,863)	$	385,743

ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

This report includes management’s discussion and analysis (“MD&A”) of the consolidated financial position and financial performance of Popular, Inc. (the “Corporation” or “Popular”). All accompanying tables, financial statements and notes included elsewhere in this report should be considered an integral part of this analysis.

The Corporation is a diversified, publicly-owned financial holding company subject to the supervision and regulation of the Board of Governors of the Federal Reserve System. The Corporation has operations in Puerto Rico, the United States (“U.S.”) mainland and the U.S. and British Virgin Islands. In Puerto Rico, the Corporation provides retail, mortgage and commercial banking services through its principal banking subsidiary, Banco Popular de Puerto Rico (“BPPR”), as well as investment banking, broker-dealer, auto and equipment leasing and financing, and insurance services through specialized subsidiaries. The Corporation’s mortgage origination business is conducted under the brand name Popular Mortgage, a division of BPPR. In the U.S. mainland, the Corporation provides retail, mortgage and commercial banking services through its New York-chartered banking subsidiary, Popular Bank (“PB”), which has branches located in New York, New Jersey and Florida. Note 33 to the Consolidated Financial Statements presents information about the Corporation’s business segments.

The Corporation has several investments which it accounts for under the equity method. As of March 31, 2020, the Corporation had a 16.22% interest in EVERTEC, Inc., whose operating subsidiaries provide transaction processing services throughout the Caribbean and Latin America, and service many of the Corporation’s systems infrastructure and transaction processing businesses. During the quarter ended March 31, 2020, the Corporation recorded $4.4 million in earnings from its investment in EVERTEC, which had a carrying amount of $74 million as of the end of the quarter. Also, the Corporation had a 15.84% equity interest in Centro Financiero BHD León, S.A. (“BHD León”), one of the largest banking and financial services groups in the Dominican Republic. During the quarter ended March 31, 2020, the Corporation recorded $6.8 million in earnings from its investment in BHD León, which had a carrying amount of $158 million, as of the end of the quarter.

SIGNIFICANT EVENTS

Impact of the adoption of the current expected credit loss model (“CECL”)

The Corporation adopted the new CECL accounting standard effective on January 1, 2020, as discussed in Note 3- “New Accounting Pronouncements”. As a result of the adoption of the CECL model, the Corporation recorded a net increase in its allowance for credit losses related to its loan portfolio, unfunded commitments and credit recourse guarantees amounting to $306 million. The Corporation also recognized an allowance for credit losses of approximately $13 million related to its held-to-maturity debt securities portfolio. The adjustments to reflect the increase in the allowance for credit losses was recorded as a decrease to the opening balance of retained earnings at January 1, 2020, net of deferred tax asset, except for approximately $17 million related to

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purchased credit impaired (“PCI”) loans previously accounted under ASC Subtopic 310-30, which resulted in a reclassification between certain contra loan balance accounts to the allowance for credit losses.

As part of the adoption of CECL, the Corporation made the election to break the existing pools of PCI loans, which were excluded from non-performing status, in accordance with the applicable accounting guidance. Upon being measured at the individual loan level, these loans are no longer excluded from non-performing status, resulting in an increase of $278 million in NPLs as of January 1, 2020. This increase included $144 million in loans currently over 90 days past due and $134 million in loans that are not delinquent in their payment terms but that are reported as non-performing due to other credit quality considerations.

The Corporation will avail itself of the option to phase in over a period of three years, beginning on January 1, 2022, the day-one effects on regulatory capital arising from the adoption of CECL. Refer to the Regulatory Capital section of this MD&A for additional information on regulatory capital.

Coronavirus (COVID-19) pandemic

In December 2019, a novel strain of coronavirus (COVID-19) surfaced in Wuhan, China and has since spread globally to other countries and jurisdictions, including the mainland United States and Puerto Rico. In March 2020, the World Health Organization declared COVID-19 to be a pandemic. The COVID-19 pandemic has significantly disrupted and negatively impacted the global economy, disrupted global supply chains, created significant volatility and disruption in financial markets, significantly increased unemployment levels worldwide and decreased consumer confidence and commercial activity generally, including in the markets in which we do business, leading to an increased risk of delinquencies, defaults and foreclosures.

In Puerto Rico, our primary market, the Governor issued executive orders in March 2020 that declared a state of emergency as a result of the pandemic and ordered the closure of all businesses, with the exception of businesses that provide essential services, including banking and financial institutions such as Banco Popular de Puerto Rico (“BPPR”). Furthermore, the Puerto Rico government has mandated its citizens to remain sheltered in place and imposed a mandatory curfew, significantly limiting the activities that may be done in public. Certain of the restrictions were eased effective on May 4, 2020, and the government announced that, if the island continues to exhibit progress with respect to the containment of the pandemic, it expects to implement additional changes to gradually allow for the opening of additional businesses and industries in the upcoming weeks. However, significant restrictions on non-essential business activities remain and many businesses, including retail establishments and certain of the Corporation’s lines of business, remain closed or are operating partially.

The government of the USVI and state governments in the U.S. mainland, including New York, New Jersey and Florida, where Popular Bank (“Popular U.S.” or “PB”) has branches, have also declared states of emergency as a result of the pandemic, ordered the temporary closure of all non-essential businesses and its citizens to remain sheltered in place and observe social distancing, causing a similar significant economic disruption.

The COVID-19 pandemic has significantly disrupted our operations and already negatively impacted our business, financial condition and operations. In response to the pandemic, the Corporation has taken measures to ensure the continuity of our operations and the safety of our employees and customers through this pandemic, while providing financial relief to customers through programs such as payment moratoriums, suspensions of foreclosures and other collection activity, as well as waivers of certain fees and service charges, including late-payment charges and ATM transaction fees.

The following is a summary of the main steps the Corporation has undertaken in response to the COVID-19 outbreak.

Employees

 Broadened remote working capabilities through the use of technology

 Executed actions to support employees working in our offices, including sanitation measures, social distance, staggered shifts and the distribution of masks and gloves

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 Provided special compensation incentives to front-line employees (in our branches and call centers)

 Expanded health insurance benefits, including free COVID-19 tests and the availability of telephone consultations to employees and covered family members.

Customers

 Published dedicated phoneline and online tool to request financial assistance for customers impacted by COVID-19

 Offered payment moratoriums for eligible customers in mortgage, consumer loans, credit cards, auto loans and leases and certain commercial credit facilities, subject to certain terms and conditions

 Suspended residential property foreclosures and evictions, as well as most other collection activity

 Waived ATM fees and early withdrawal penalties on certificates of deposits

 Offered expedited lines of credit of up to $100,000 for BPPR commercial clients with favorable terms

 Mobilized to offer Small Business Administration loans under the Paycheck Protection Program (“PPP”) to affected businesses; as of May 8, 2020 submitted and received approval of more than $1.2 billion of PPP loans.

Branch Operations

 PR and USVI - Branches are operating under a reduced schedule and are rotating personnel to reduce their health exposure. In PR approximately 75% of BPPR’s branches are in operation, many primarily by drive-thru. In USVI, approximately 90% of BPPR’s branches are in operation.

 Mainland U.S. operations - Nearly all of PB’s branches are operating, with some on daily alternating schedules.

Community

 Established a fund with an initial contribution of $1 million to support efforts in three primary areas: a) medical equipment and healthcare projects that combat COVID-19; b) entrepreneurs, small and medium businesses, providing financial advice and business continuity support; and c) non-profit organizations to ensure the continuity of their services.

Notwithstanding the foregoing actions, the COVID-19 outbreak could still greatly affect our routine and essential operations due to staff absenteeism, particularly among key personnel; further limited access to or closures of our branch facilities and other physical offices; operational, technical or security-related risks arising from a remote work-force; and government or regulatory agency orders, among other things. The business and operations of our third-party service providers, many of whom perform critical services for our business, could also be significantly impacted, which in turn could impact us. As a result, we are currently unable to fully assess or predict the extent of the effects of COVID-19 on our operations, as well as the operations of our clients, customers, service providers and suppliers, as the ultimate impact will depend on factors that are currently unknown and/or beyond our control.

The results for the first quarter of 2020 reflect the impact during the month of March 2020 of the business disruption and relief measures described above. The provision for credit losses for the three months ended March 31, 2020 for the loans and investments portfolios, under the CECL methodology, was $189.7 million, including $134 million in incremental reserves due to the expected economic impact of COVID-19. The Corporation’s revenue streams were impacted in the form of reduced consumer transaction activity, the waiver of certain late fees and service charges, including ATM transaction fees, as well as the suspension in mortgage origination and related securitization and loan sale activities. These impacted revenue captions resulted in a decrease in income of approximately $6.8 million when compared to the previous quarter, reflecting the impact of the COVID-19 disruptions, mainly over the last two weeks of March. Furthermore, the Corporation has incurred additional expenses related to front-line employee bonuses, the enabling of remote access for employees to work from home, the expansion of employee benefits, as well

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as the impact of specific measures to prevent the spread of the disease and efforts related to customer relief programs, among other related expenses.

The continued impact of the COVID-19 pandemic on our business, results of operations and financial condition (including our regulatory capital and liquidity ratios), will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic, the direct and indirect impact of the pandemic on our employees, customers, clients, counterparties and service providers, as well as other market participants, and actions taken by governmental authorities and other third parties in response to the pandemic. The COVID-19 pandemic’s impact on our business, financial condition, liquidity, results of operations and capital position may also affect the ability of the Corporation to continue paying dividends to its shareholders or repurchase shares of the Corporation’s common stock, as well as the value of the Corporation’s goodwill and its deferred tax assets. Refer to Part II, Item 1A - Risk Factors, of this Form 10-Q for additional information

Common Stock Repurchase Plan

On January 30, 2020, the Corporation entered into an accelerated share repurchase transaction (“ASR”) of $500 million with respect to its common stock, which was accounted for as a treasury stock transaction. As a result of the receipt of the initial 7,055,919 shares under the ASR, the Corporation recognized in shareholders’ equity approximately $400 million in treasury stock and $100 million as a reduction of capital surplus. The ASR provided that the final number of shares delivered at settlement would be based on the average daily volume weighted average price (“VWAP”) of the Corporation’s common stock, net of a discount, during the term of the ASR.

As a result of the recent decrease in the trading price of the Corporation’s common stock during the COVID-19 pandemic, on March 19, 2020, the dealer counterparty to the ASR exercised its right under the ASR Agreement to terminate the ASR as a result of the trading price of the Corporation’s common stock falling below a specified level, allowing the dealer counterparty to terminate the ASR. The agreement executed in connection with such termination (the “Termination Agreement”) provides for the acceleration of the final settlement of the ASR, which was originally expected to occur during the fourth quarter of 2020.

Under the settlement resulting from the Termination Agreement, the Corporation will receive a further number of shares of common stock, equivalent to approximately $167 million. As of March 31, 2020, the Corporation had received 642,400 additional shares after the early termination of the ASR. In connection with such receipt, the Corporation recorded approximately $23 million as treasury stock and recognized that amount as an increase in capital surplus.

Increase in common stock dividends

On January 9, 2020, the Corporation announced an increase in its quarterly common stock dividend from $0.30 per share to $0.40 per share, payable commencing in the second quarter of 2020, subject to the approval of the Corporation’s Board of Directors. On February 28, 2020, the Corporation’s Board of Directors approved the first quarterly cash dividend of $0.40 per share on its outstanding common stock, which was paid on April 1, 2020 to shareholders of record at the close of business on March 19, 2020.

Redemption of Series B Preferred Stock

On February 24, 2020, the Corporation redeemed all outstanding shares of its 8.25% Non-Cumulative Monthly Income Preferred Stock, Series B (“Series B Preferred Stock”). The Series B Preferred Stock was redeemed at the redemption price of $25.00 per share, plus $0.1375 in accrued and unpaid dividends on each share, for a total payment per share in the amount of $25.1375 and a total aggregate payment of $28.2 million.

OVERVIEW

Table 1 provides selected financial data and performance indicators for the quarters ended March 31, 2020 and 2019.

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Table 1 - Financial highlights
Financial Condition Highlights		Ending Balances at					Average for the Quarter Ended
(In thousands)		March 31, 2020	December 31, 2019			Variance		March 31, 2020			March 31, 2019			Variance
Money market investments	$	5,941,716	$	3,262,286	$	2,679,430	$	4,024,477		$	4,872,326		$	(847,849)
Investment securities		16,114,167		17,946,343		(1,832,176)		16,707,338			13,900,754			2,806,584
Loans		27,750,127		27,466,076		284,051		27,404,841			26,491,458			913,383
Earning assets		49,806,011		48,674,705		1,131,306		48,149,448			45,264,538			2,884,910
Total assets		52,803,639		52,115,324		688,315		51,354,494			48,626,532			2,727,962
Deposits		44,797,176		43,758,606		1,038,570		43,650,084			40,526,505			3,123,579
Borrowings		1,357,426		1,294,986		62,440		1,326,784			1,468,826			(142,042)
Stockholders’ equity		5,669,605		6,016,779		(347,174)		5,481,179			5,614,778			(133,599)
Operating Highlights							First Quarter
(In thousands, except per share information)								2020			2019			Variance
Net interest income							$	473,095		$	470,963		$	2,132
Provision for credit losses - loan portfolios								188,995			41,825			147,170
Provision for credit losses - investment securities								736			-			736
Non-interest income								126,643			136,430			(9,787)
Operating expenses								372,608			347,420			25,188
Income before income tax								37,399			218,148			(180,749)
Income tax expense								3,097			50,223			(47,126)
Net income							$	34,302		$	167,925		$	(133,623)
Net income applicable to common stock							$	33,632		$	166,994		$	(133,362)
Net income per common share - basic							$	0.37		$	1.69		$	(1.32)
Net income per common share - diluted							$	0.37		$	1.69		$	(1.32)
Dividends declared per common share							$	0.40		$	0.30		$	0.10
							First Quarter
Selected Statistical Information								2020			2019
Common Stock Data
End market price							$	35.00		$	52.13
Book value per common share at period end								64.08			55.78
Profitability Ratios
Return on assets								0.27	%		1.40	%
Return on common equity								2.50			12.17
Net interest spread								3.73			3.91
Net interest spread (taxable equivalent) - Non-GAAP								4.13			4.26
Net interest margin								3.94			4.20
Net interest margin (taxable equivalent) - Non-GAAP								4.34			4.56
Capitalization Ratios
Average equity to average assets								10.67	%		11.55	%
Common equity Tier 1 capital								15.79			16.39
Tier I capital								15.79			16.39
Total capital								18.36			19.00
Tier 1 leverage								8.94			9.57

Net interest income on a taxable equivalent basis – Non-GAAP Financial Measure

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The Corporation’s interest earning assets include investment securities and loans that are exempt from income tax, principally in Puerto Rico. The main sources of tax-exempt interest income are certain investments in obligations of the U.S. Government, its agencies and sponsored entities, and certain obligations of the Commonwealth of Puerto Rico and/or its agencies and municipalities and assets held by the Corporation’s international banking entities. To facilitate the comparison of all interest related to these assets, the interest income has been converted to a taxable equivalent basis, using the applicable statutory income tax rates for each period. The taxable equivalent computation considers the interest expense and other related expense disallowances required by Puerto Rico tax law. Thereunder, the exempt interest can be deducted up to the amount of taxable income.

Net interest income on a taxable equivalent basis is a non-GAAP financial measure. Management believes that this presentation provides meaningful information since it facilitates the comparison of revenues arising from taxable and tax-exempt sources. Net interest income on a taxable equivalent basis is presented with its different components in Table 2, along with the reconciliation to net interest income (GAAP), for the quarters ended March 31, 2020 as compared with the same period in 2019, segregated by major categories of interest earning assets and interest-bearing liabilities.

Non-GAAP financial measures used by the Corporation may not be comparable to similarly named Non-GAAP financial measures used by other companies.

Financial highlights for the quarter ended March 31, 2020

 As previously described, the results for the first quarter of 2020 reflect the impact during the month of March 2020 of the business disruption and relief measures related to the COVID-19 pandemic described above, and the adoption of the new CECL accounting standard effective on January 1, 2020. For the quarter ended March 31, 2020, the Corporation recorded net income of $ 34.3 million, compared to net income of $ 167.9 million for the same quarter of the previous year. The results for the first quarter of 2020 reflect higher net interest income by $2.1 million mainly due to higher volume of debt securities, higher income from the loans portfolio and lower interest expense from deposits, partially offset by lower interest income from money market investments. The provision for credit losses increased by $147.9 million, calculated under the new CECL accounting standard, included an additional reserve amounting to $134 million resulting from the deterioration in the economic outlook as a result of the COVID-19 pandemic. Non-interest income was lower by $9.8 million mostly due higher adjustments for reserves for loans previously sold with credit recourse, fair value adjustments on mortgage servicing rights and unrealized losses on equity securities. Operating expenses were higher by $25.2 million mainly due to higher professional fees and personnel costs, among other operating expenses.

 Total assets at March 31, 2020 amounted to $52.8 billion, compared to $52.1 billion, at December 31, 2019. The increase of $0.7 billion was mainly due to higher money market investments and loan balances, partially offset by lower investments in debt securities available-for-sale.

 Total deposits at March 31, 2020 increased by $1.0 billion when compared to deposits at December 31, 2019, mainly due to an increase in time deposits from trust account and savings accounts, partially offset by a decrease in Puerto Rico public sector deposits at BPPR.

 Capital ratios continued to be strong. As of March 31, 2020, the Corporation’s common equity tier 1 capital ratio was 15.79%, while the total capital ratio was 18.36%. Refer to Table 7 for capital ratios.

Due to the effects of the current and projected interest rate environment and the effects of the COVID-19 pandemic on the valuation of the Corporation and its subsidiaries, the Corporation deemed these factors as a triggering event which required management to perform an interim goodwill impairment test. Based on the analysis performed, no impairment was recognized. Refer to Note- 14 “Goodwill and Other Intangible Assets” for additional information of the Corporation’s interim goodwill impairment test.

Refer to the Operating Results Analysis and Financial Condition Analysis within this MD&A for additional discussion of significant quarterly variances and items impacting the financial performance of the Corporation.

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As a financial services company, the Corporation’s earnings are significantly affected by general business and economic conditions in the markets which we serve. Lending and deposit activities and fee income generation are influenced by the level of business spending and investment, consumer income, spending and savings, capital market activities, competition, customer preferences, interest rate conditions and prevailing market rates on competing products.

The Corporation operates in a highly regulated environment and may be adversely affected by changes in federal and local laws and regulations. Also, competition with other financial institutions could adversely affect its profitability

The Corporation continuously monitors general business and economic conditions, industry-related indicators and trends, competition, interest rate volatility, credit quality indicators, loan and deposit demand, operational and systems efficiencies, revenue enhancements and changes in the regulation of financial services companies.

The description of the Corporation’s business contained in Item 1 of the Corporation’s 2019 Form 10-K, while not all inclusive, discusses additional information about the business of the Corporation and risk factors, many beyond the Corporation’s control that, in addition to the other information in this Form 10-Q, readers should consider. Also, refer to Part II, Item 1A - Risk Factors, of this Form 10-Q for additional information.

The Corporation’s common stock is traded on the NASDAQ Global Select Market under the symbol BPOP.

CRITICAL ACCOUNTING POLICIES / ESTIMATES

The accounting and reporting policies followed by the Corporation and its subsidiaries conform to generally accepted accounting principles in the United States of America and general practices within the financial services industry. Various elements of the Corporation’s accounting policies, by their nature, are inherently subject to estimation techniques, valuation assumptions and other subjective assessments. These estimates are made under facts and circumstances at a point in time and changes in those facts and circumstances could produce actual results that differ from those estimates.

Management has discussed the development and selection of the critical accounting policies and estimates with the Corporation’s Audit Committee. The Corporation has identified as critical accounting policies those related to: (i) Fair Value Measurement of Financial Instruments; (ii) Loans and Allowance for Credit Losses; (iii) Loans Acquired with Deteriorated Credit Quality; (iv) Income Taxes; (v) Goodwill; and (vi) Pension and Postretirement Benefit Obligations. For a summary of these critical accounting policies and estimates, refer to that particular section in the MD&A included in Popular, Inc.’s 2019 Form 10-K. Also, refer to Note 2 to the Consolidated Financial Statements included in the 2019 Form 10-K for a summary of the Corporation’s significant accounting policies, including those related to business combinations, and to Note 4 to the Consolidated Financial Statements included in this Form 10Q for information on recently adopted accounting standard updates.

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OPERATING RESULTS ANALYSIS

NET INTEREST INCOME

Net interest income was $473.1 million for the first quarter of 2020, an increase of $2.1 million when compared to $471.0 million for the same quarter of 2019. Taxable equivalent net interest income was $521.4 million for the first quarter of 2020, an increase of $10.9 million when compared to $510.5 million in the same quarter of 2019. The increase of $8.8 million in the taxable equivalent adjustment is directly related to a higher volume of tax-exempt investments in BPPR.

Net interest margin for the first quarter of 2020 was 3.94%, a decrease of 26 basis points when compared to 4.20% for the same quarter of the previous year. Net interest margin, on a taxable equivalent basis, for the first quarter of 2020 was 4.34%, a decrease of 22 basis points when compared to 4.56% for the same quarter of 2019. The detailed variances of the decrease in net interest income are described below:

Positive variances:

 Higher interest income from investment securities due to a higher volume of U.S. Treasury securities and agencies related to recent purchases to deploy liquidity and the benefit from the Puerto Rico tax exemption of these assets.

 Higher interest income from loans:

o Commercial loans, driven by higher volume of loans mainly in the U.S. portfolio partially offset by lower market rates as described above;

o Lease portfolio due to improved origination activity at Popular Auto;

o Consumer loans, driven by the acquisition of a $74 million credit card portfolio at the end of 2019 and higher volume of consumer loans originated through the Eloan channel.

o Partially offset by lower income from mortgage loans mostly associated to the run-off of the portfolio and lower service fees related to the condonation of late payment fees as part of the financial assistance to customers on the COVID-19 pandemic.

 Lower interest expense on deposits mainly due to lower deposit costs mostly on the P.R. government deposits partially offset by higher volume in P.R. by $2.5 billion and in the U.S. by $0.5 billion.

Negative variances:

 Lower interest income from money market investments due to lower volume and the cumulative impact of the Federal Reserve interest rate decreases that occurred in 2019 and Q1 2020.

Interest income for the quarter ended March 31, 2020, included the amortization of deferred loans fees, prepayment penalties, late fees and the amortization of premium/discounts, amounting to $26.8 million or an increase of $10.5 million when compared to the same quarter in 2019. This increase is mainly related to the adoption of CECL, where the Corporation made the election to break the existing pools of PCI loans, resulting in a higher amortization on the discount on the individual loans, previously accounted on the average life of the pool of loans.

The impact of higher earning asset volumes and lower cost of funds led to higher net interest income by $2.1 million in the first quarter of 2020 over the same period in 2019, However, due to the Corporation’s current asset sensitive position, the cumulative reductions of 225 basis points of the federal funds rate by the Federal Open Market Committee (“FOMC”) beginning in August 2019 and accelerating in March 2020 and further expectation of low interest rates, we expect our future net interest income to be negatively impacted. See the Risk Management: Market / Interest Rate Risk section of this MD&A for additional information related to the Corporation’s interest rate risk.

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	Table 2 - Analysis of Levels & Yields on a Taxable Equivalent Basis (Non-GAAP)
	Quarters ended March 31,
																					Variance
	Average Volume					Average Yields / Costs								Interest							Attributable to
	2020		2019	Variance		2020		2019		Variance					2020		2019		Variance		Rate		Volume
	(In millions)														(In thousands)
$	4,024	$	4,872	$	(848)	1.20	%	2.43	%	(1.23)	%	Money market investments		$	12,000	$	29,220	$	(17,220)	$	(12,792)	$	(4,428)
	16,659		13,836		2,823	2.96		3.23		(0.27)		Investment securities			122,715		110,809		11,906		(8,562)		20,468
	61		65		(4)	6.67		8.03		(1.36)		Trading securities			1,020		1,289		(269)		(201)		(68)
												Total money market,
													investment and trading
	20,744		18,773		1,971	2.63		3.04		(0.41)			securities		135,735		141,318		(5,583)		(21,555)		15,972
												Loans:
	12,342		12,064		278	5.97		6.14		(0.17)			Commercial		183,202		182,737		465		(3,700)		4,165
	861		807		54	6.16		6.85		(0.69)			Construction		13,175		13,624		(449)		(1,315)		866
	1,072		944		128	6.07		6.08		(0.01)			Leasing		16,269		14,331		1,938		(7)		1,945
	7,028		7,134		(106)	5.30		5.34		(0.04)			Mortgage		93,201		95,168		(1,967)		(561)		(1,406)
	3,110		2,814		296	11.56		11.93		(0.37)			Consumer		89,423		82,780		6,643		(2,198)		8,841
	2,992		2,729		263	9.10		10.04		(0.94)			Auto		67,721		67,584		137		(6,086)		6,223
	27,405		26,492		913	6.79		6.96		(0.17)		Total loans			462,991		456,224		6,767		(13,867)		20,634
$	48,149	$	45,265	$	2,884	4.99	%	5.33	%	(0.34)	%	Total earning assets		$	598,726	$	597,542	$	1,184	$	(35,422)	$	36,606
												Interest bearing deposits:
$	16,229	$	14,051	$	2,178	0.63	%	0.97	%	(0.34)	%		NOW and money market [1]	$	25,295	$	33,776	$	(8,481)	$	(11,647)	$	3,166
	10,724		9,847		877	0.44		0.41		0.03			Savings		11,661		9,909		1,752		212		1,540
	7,691		7,676		15	1.31		1.43		(0.12)			Time deposits		25,145		27,141		(1,996)		(2,247)		251
	34,644		31,574		3,070	0.72		0.91		(0.19)		Total deposits			62,101		70,826		(8,725)		(13,682)		4,957
	229		248		(19)	1.84		2.62		(0.78)		Short-term borrowings			1,048		1,599		(551)		(197)		(354)
												Other medium and
	1,098		1,221		(123)	5.17		4.81		0.36			long-term debt		14,114		14,580		(466)		285		(751)
												Total interest bearing
	35,971		33,043		2,928	0.86		1.07		(0.21)			liabilities		77,263		87,005		(9,742)		(13,594)		3,852
	9,005		8,953		52							Demand deposits
	3,173		3,269		(96)							Other sources of funds
$	48,149	$	45,265	$	2,884	0.65	%	0.78	%	(0.13)	%	Total source of funds			77,263		87,005		(9,742)		(13,594)		3,852
												Net interest margin/
						4.34	%	4.56	%	(0.22)	%		income on a taxable equivalent basis (Non-GAAP)		521,463		510,537		10,926	$	(21,828)	$	32,754
						4.13	%	4.26	%	(0.13)	%	Net interest spread
												Taxable equivalent adjustment			48,369		39,573		8,796
												Net interest margin/ income
						3.94	%	4.20	%	(0.26)	%		non-taxable equivalent basis (GAAP)	$	473,094	$	470,964	$	2,130
Note: The changes that are not due solely to volume or rate are allocated to volume and rate based on the proportion of the change in each category.
[1] Includes interest bearing demand deposits corresponding to certain government entities in Puerto Rico.

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Provision for Credit Losses - Loans Held-in-Portfolio

The Corporation’s provision for credit losses was $189.0 million for the quarter ended March 31, 2020, compared to $41.8 million for the quarter ended March 31, 2019, an increase of $147.2 million.

The provision for credit losses for the BPPR segment was $113.0 million for the quarter ended March 31, 2020, compared to $31.5 million for the quarter ended March 31, 2019, an increase of $81.5 million. The Popular U.S. segment provision for credit losses amounted to $76.0 million for the quarter ended March 31, 2020, an increase of $65.6 million, compared to $10.4 million for the same quarter in 2019.

The increase in the provision for credit losses when compared to the same quarter of the previous year reflects the impact of the adoption of the new CECL accounting standard, discussed in Note 2 to the Consolidated Financial Statements, as well as the impact of the COVID-19 pandemic. During the quarter ended March 31, 2020, the Corporation recorded $134 million in incremental reserves resulting from the deterioration in the economic outlook as a result of the COVID-19 pandemic. Management will continue to carefully review the exposure of the portfolios to COVID-19 related risks, as well as changes in the economic outlook and their effect on credit quality.

Refer to the Credit Risk section of this MD&A for a detailed analysis of net charge-offs, non-performing assets, the allowance for credit losses and selected loan losses statistics.

Provision for Credit Losses – Investment Securities

The Corporation’s provision for credit losses related to its investment securities held-to-maturity amounted to $0.7 million and it is related to the portfolio of Obligations from the Government of Puerto Rico, states and political subdivisions. The total allowance for credit losses for this portfolio amounted to $13.4 million and includes the impact of the adoption of CECL for which the Corporation recorded $12.7 million as a cumulative effect adjustment to the beginning balance of retained earnings.

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Non-Interest Income

Non-interest income was $126.6 million for the first quarter of 2020, a decrease of $9.8 million when compared with the same quarter of the previous year. The decrease in non-interest income was primarily driven by:

 Lower mortgage banking activity by $3.5 million mainly due to higher fair value adjustments on mortgage servicing rights by $1.4 million due to an increase in estimated prepayments driven by declines in market rates, coupled with higher trading account losses by $1.4 million;

 an unfavorable variance in unrealized net losses on equity securities by $4.2 million mainly on deferred compensation plans that have an offsetting expense in personnel related expenses;

 an unfavorable variance in adjustments to indemnity reserves on previously sold loans of $4.7 million mainly due to higher provision related to loans previously sold with credit recourse; and

 lower other operating income by $2.0 million mainly due to lower gains on sales of daily rental fleet units by $1.1million.

These increases were partially offset by higher service charges in deposits account by $3.0 million due higher fees on transactional cash management services at BPPR.

Operating Expenses

Operating expenses for the quarter ended March 31, 2020 increased by $25.2 million when compared with the same quarter of 2019, driven primarily by:

 higher personnel cost by $3.7 million, largely impacted by a higher headcount, reflecting higher salaries by $7.8 million, a special incentive to front-line employees due to COVID-19 amounting to $3.4 million, partially offset by a lower incentive compensation of $3.5 million related to annual incentives tied to the Corporation financial performance, including the Corporation’s Profit-Sharing plan, recognized during prior year and lower deferred plan compensation expense by $3.8 million;

 higher net occupancy expense by $1.6 million due to higher insurance cost and cleaning costs in response to the COVID-19 pandemic;

 higher equipment expense by $1.9 million due to higher software license cost and maintenance expenses;

 higher other taxes by $2.0 million due to higher municipal license tax;

 higher professional fees by $13.6 million primarily due to higher advisory expenses by $8.2 million related to Corporate initiatives, higher audit and tax services by $2.2 million mainly related to work on new accounting pronouncements and higher programming, processing and other technology expenses by $2.6 million which included expenses related to remote access to employees, among other efforts in response to the COVID-19 pandemic; and

 higher other operating expenses by $2.5 million mainly due to higher credit and debit card processing, volume and interchange expenses by $2.1 million and higher operational losses by $3.5 million, including legal contingency reserves; partially offset by lower pension plan cost by $3.3 million due to annual changes in actuarial assumptions.

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Table 3 - Operating Expenses
		Quarters ended March 31,
(In thousands)		2020		2019		Variance
Personnel costs:
	Salaries	$	92,256	$	84,450	$	7,806
	Commissions, incentives and other bonuses		25,258		25,761		(503)
	Pension, postretirement and medical insurance		9,638		9,761		(123)
	Other personnel costs, including payroll taxes		19,679		23,145		(3,466)
	Total personnel costs		146,831		143,117		3,714
Net occupancy expenses			25,158		23,537		1,621
Equipment expenses			21,605		19,705		1,900
Other taxes			13,681		11,662		2,019
Professional fees:
	Collections, appraisals and other credit related fees		3,881		3,724		157
	Programming, processing and other technology services		62,819		60,178		2,641
	Legal fees, excluding collections		2,986		3,489		(503)
	Other professional fees		31,385		20,075		11,310
	Total professional fees		101,071		87,466		13,605
Communications			5,954		5,849		105
Business promotion			14,197		14,674		(477)
FDIC deposit insurance			5,080		4,806		274
Other real estate owned (OREO) expenses			2,479		2,677		(198)
Other operating expenses:
	Credit and debit card processing, volume and interchange expenses		10,282		8,223		2,059
	Operational losses		8,374		4,888		3,486
	All other		15,423		18,504		(3,081)
	Total other operating expenses		34,079		31,615		2,464
Amortization of intangibles			2,473		2,312		161
Total operating expenses		$	372,608	$	347,420	$	25,188

INCOME TAXES

For the quarter ended March 31, 2020, the Corporation recorded income tax expense of $3.1 million with an effective tax rate (“ETR”) of 8%, compared to income tax expense $50.2 million with an ETR of 23% for the same quarter 2019. The income tax expense and ETR for the first quarter of 2020, reflects the impact of lower pre-tax income, resulting primarily from a higher provision for credit losses due to the implementation of CECL and the impact of the COVID-19 pandemic. The Corporation expects a consolidated ETR for the year 2020 to be within a range of 14% to 18%. This expectation will be impacted by the composition and source of the Corporation’s pre-tax income.

At March 31, 2020, the Corporation had a deferred tax asset amounting to $0.9 billion, net of a valuation allowance of $0.5 billion. The deferred tax asset related to the U.S. operations was $0.3 billion, net of a valuation allowance of $0.4 billion.

Refer to Note 31 to the Consolidated Financial Statements for a reconciliation of the statutory income tax rate to the effective tax rate and additional information on the realizability of the deferred tax asset balances.

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REPORTABLE SEGMENT RESULTS

The Corporation’s reportable segments for managerial reporting purposes consist of Banco Popular de Puerto Rico and Popular U.S. A Corporate group has been defined to support the reportable segments.

For a description of the Corporation’s reportable segments, including additional financial information and the underlying management accounting process, refer to Note 33 to the Consolidated Financial Statements.

The Corporate group reported a net loss of $0.9 million for the quarter ended March 31, 2020, compared with a net loss of $1.3 million for the same quarter of the previous year.

Highlights on the earnings results for the reportable segments are discussed below:

Banco Popular de Puerto Rico

The Banco Popular de Puerto Rico reportable segment’s net income amounted to $78.1 million for the quarter ended March 31, 2020, compared with net income of $156.6 million for the same quarter of the previous year. The principal factors that contributed to the variance in the financial results include the following:

 Higher net interest income by $2.3 million mainly due to:

 Higher interest income from investments in debt securities by $9.1 million due to a higher volume of U.S. Treasury securities and mortgage-backed securities; and

 Lower interest expense on deposits by $10.6 million due to a lower cost of public sector deposits;

Partially offset by:

 Lower interest income from money market investments by $17.1 million due to a lower volume and yield resulting from Federal Reserve interest rate decreases.

The net interest margin for the quarter ended March 31, 2020 was 4.22% compared to 4.49% for the same quarter in the previous year. The decrease in net interest margin is driven by a lower yield in earning assets, partially offset by a lower cost of public sector deposits.

 The total provision for credit losses for the first quarter of 2020 was $113.6 million, compared to $31.3 million for the same quarter of the previous year. The increase of $82.3 million was mainly due to the impact of the adoption of the new CECL accounting standard and the impact of the COVID-19 pandemic.

 Non-interest income was lower by $8.6 million mainly due to:

 Lower income from mortgage banking activities by $3.5 million due to negative fair value adjustments on mortgage servicing rights and higher trading account losses;

 Unfavorable variance in adjustments to indemnity reserves of $4.7 million mainly due to higher provision related to loans previously sold with credit recourse; and

 Lower other operating income by $3.6 million due to lower gains on sales of daily rental fleet units, higher losses from equity method investments, and lower modification fees received for the successful completion of loss mitigation alternatives;

Partially offset by:

 Higher service charges on deposit accounts by $3.3 million due to higher fees on transactional cash management services.

 Higher operating expenses by $20.2 million mostly due to:

 Higher personnel cost by $4.3 million resulting from a higher headcount and a special COVID-19 related incentive to front-line employees, partially offset by a lower incentive compensation related to annual incentives tied to the Corporation’s financial performance, including the Corporation’s Profit Sharing Plan, recognized during the prior year;

 Higher net occupancy expenses by $1.1 million due to higher insurance cost and cleaning costs related to the COVID-19 pandemic;

 Higher equipment expense by $1.2 million due to higher software license costs;

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 Higher other taxes by $1.3 million due to higher municipal license tax;

 Higher professional fees by $6.5 million due to higher advisory, audit and tax services and higher programming, processing and other technology expenses; and

 Higher other operating expenses by $6.5 million due to higher credit and debit card processing, volume and interchange expenses and higher operational losses, partially offset by lower pension plan cost;

Partially offset by:

 Lower OREO expenses by $1.0 million.

 Lower income tax expense by $30.3 million mainly due to lower income before tax resulting primarily from a higher provision for credit losses, as explained above.

Popular U.S.

For the quarter ended March 31, 2020, the reportable segment of Popular U.S. reported a net loss of $43.4 million, compared with a net income of $12.2 million for the same quarter of the previous year. The factors that contributed to the variance in the financial results included the following:

 Higher provision for credit losses by $65.6 million due to the impact of the adoption of the new CECL accounting standard and the impact of the COVID-19 pandemic;

 Higher operating expenses by $6.4 million mainly due to higher professional fees and higher other operating expenses mainly due to a higher provision for unused commitments resulting from the adoption of the new CECL accounting standard; and

 Income tax favorable variance of $17.2 million mainly due to pre-tax loss for the first quarter of 2020, compared to the pre-tax income for the same quarter of the previous year.

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FINANCIAL CONDITION ANALYSIS

Assets

The Corporation’s total assets were $52.8 billion at March 31, 2020, compared to $52.1 billion at December 31, 2019. Refer to the Consolidated Statements of Financial Condition included in this report for additional information.

Money market investments, trading and investment securities

Money market investments totaled $5.9 billion at March 31, 2020, compared to $3.3 billion at December 31, 2019. The increase was mainly due to an increase in deposits and lower investment portfolio balances.

Debt securities available-for-sale decreased by $1.8 billion to $15.8 billion at March 31, 2020. The decrease was mainly due to the maturities and paydowns of mortgage-backed securities, partially offset by purchase of U.S. Treasury securities and unrealized gains on the portfolio by $381.8 million mainly driven by the declines in market rates. Refer to Note 6 to the Consolidated Financial Statements for additional information with respect to the Corporation’s debt securities available-for-sale.

Loans

Refer to Table 4 for a breakdown of the Corporation’s loan portfolio, the principal category of earning assets. Also, refer to Note 8 in the Consolidated Financial Statements for detailed information about the Corporation’s loan portfolio composition and loan purchases and sales.

Loans held-in-portfolio increased by $0.3 billion to $ 27.6 billion at March 31, 2020 mainly driven by an by an increase in commercial loans, auto loans and lease financing in BPPR, an increase in mortgage, commercial and construction loans at PB, partially offset by lower mortgage loans in BPPR.

The Allowance for credit losses for the loan portfolio increased by $0.4 billion, which includes the impact of the adoption of CECL and reserves resulting from the deterioration in the economic outlook as result of the COVID-19 pandemic. Refer to the Credit Quality section of the MD&A for additional information on the Allowance for credit losses for the loan portfolio.

Table 4 - Loans Ending Balances
(In thousands)		March 31, 2020		December 31, 2019		Variance
Loans held-in-portfolio:
Commercial	$	12,498,969	$	12,312,751	$	186,218
Construction		902,380		831,092		71,288
Legacy[1]		20,435		22,105		(1,670)
Lease financing		1,088,542		1,059,507		29,035
Mortgage		7,094,757		7,183,532		(88,775)
Auto		2,954,150		2,917,522		36,628
Consumer		3,103,039		3,080,364		22,675
Total loans held-in-portfolio		27,662,272		27,406,873		255,399
Loans held-for-sale:
Commercial		10,679		-		10,679
Mortgage		77,176		59,203		17,973
Total loans held-for-sale		87,855		59,203		28,652
Total loans	$	27,750,127	$	27,466,076	$	284,051
[1] The legacy portfolio is comprised of commercial loans, construction loans and lease financings related to certain lending products exited by the Corporation as part of restructuring efforts carried out in prior years at the Popular U.S. segment.

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Other assets

Refer to Note 13 for a breakdown of the principal categories that comprise the caption of “Other Assets” in the Consolidated Statements of Financial Condition at March 31, 2020 and December 31, 2019.

Liabilities

The Corporation’s total liabilities were $47.1 billion at March 31, 2020, compared to $46.1 billion at December 31, 2019.

Deposits and Borrowings

The composition of the Corporation’s financing sources to total assets at March 31, 2020 and December 31, 2019 is included in Table 5.

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Table 5 - Financing to Total Assets
	March 31,		December 31,		% increase (decrease)		% of total assets
(In millions)		2020		2019	from 2019 to 2020		2020		2019
Non-interest bearing deposits	$	9,396	$	9,160	2.6	%	17.8	%	17.6	%
Interest-bearing core deposits		29,409		29,610	(0.7)		55.7		56.8
Other interest-bearing deposits		5,992		4,988	20.1		11.4		9.6
Repurchase agreements		179		193	(7.3)		0.3		0.4
Other short-term borrowings		100		-	N.M.		0.2		-
Notes payable		1,058		1,102	(4.0)		2.0		2.1
Other liabilities		1,000		1,045	(4.3)		1.9		2.0
Stockholders’ equity		5,670		6,017	(5.8)		10.7		11.5

Deposits

The Corporation’s deposits totaled $44.8 billion at March 31, 2020, compared to $43.8 billion at December 31, 2019. The deposits increase of $1.0 billion was mainly due to an increase in time deposits from trust accounts and saving accounts, partially offset by a decrease in Puerto Rico public sector deposits. Refer to Table 6 for a breakdown of the Corporation’s deposits at March 31, 2020 and December 31, 2019.

Table 6 - Deposits Ending Balances
(In thousands)		March 31, 2020		December 31, 2019		Variance
Demand deposits [1]		$	17,023,170	$	16,566,145	$	457,025
Savings, NOW and money market deposits (non-brokered)			18,786,042		19,169,899		(383,857)
Savings, NOW and money market deposits (brokered)			460,140		347,765		112,375
Time deposits (non-brokered)			8,404,525		7,546,621		857,904
Time deposits (brokered CDs)			123,299		128,176		(4,877)
Total deposits		$	44,797,176	$	43,758,606	$	1,038,570
[1]	Includes interest and non-interest bearing demand deposits.

Borrowings

The Corporation’s borrowings remained relatively flat at $1.3 billion at March 31, 2020, compared to $1.3 billion at December 31, 2019. Refer to Note 16 to the Consolidated Financial Statements for detailed information on the Corporation’s borrowings. Also, refer to the Liquidity section in this MD&A for additional information on the Corporation’s funding sources.

Other liabilities

The Corporation’s other liabilities remained relatively flat at $1.0 billion at March 31, 2020, when compared to December 31, 2019.

Stockholders’ Equity

Stockholders’ equity totaled $5.7 billion at March 31, 2020, a decrease of $347.3 million, principally due to the impact of the $500 million accelerated share repurchase transaction, the cumulative effect of $205.8 million related to the adoption of CECL, declared dividends of $35.5 million on common stock, the redemption of $28 million in Series B Preferred Stock and $0.7 million in dividends on preferred stock, partially offset by the net income for the quarter of $34.3 million and an increase of unrealized gains on debt securities available-for-sale by $381.8 million. Refer to the Consolidated Statements of Financial Condition, Comprehensive Income and of Changes in Stockholders’ Equity for information on the composition of stockholders’ equity.

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REGULATORY CAPITAL

The Corporation, BPPR and PB are subject to regulatory capital requirements established by the Federal Reserve Board. The risk-based capital standards applicable to the Corporation, BPPR and PB (“Basel III capital rules”) are based on the final capital framework for strengthening international capital standards, known as Basel III, of the Basel Committee on Banking Supervision. As of March 31, 2020, the Corporation’s, BPPR’s and PB’s capital ratios continue to exceed the minimum requirements for being “well-capitalized” under the Basel III capital rules.

The risk-based capital ratios presented in Table 7, which include common equity tier 1, Tier 1 capital, total capital and leverage capital as of March 31, 2020 and December 31, 2019.

Table 7 - Capital Adequacy Data
(Dollars in thousands)			March 31, 2020			December 31, 2019
Common equity tier 1 capital:
	Common stockholders equity - GAAP basis	$	5,869,803		$	5,966,619
	AOCI related adjustments due to opt-out election		(269,223)			113,155
	Goodwill, net of associated deferred tax liability (DTL)		(595,052)			(596,994)
	Intangible assets, net of associated DTLs		(26,307)			(28,780)
	Deferred tax assets and other deductions		(454,994)			(332,763)
Common equity tier 1 capital		$	4,524,227		$	5,121,237
Additional tier 1 capital:
	Preferred stock		22,143			50,160
	Other additional tier 1 capital deductions		(22,143)			(50,160)
Additional tier 1 capital		$	-		$	-
Tier 1 capital		$	4,524,227		$	5,121,237
Tier 2 capital:
	Trust preferred securities subject to phase in as tier 2		373,737			373,737
	Other inclusions (deductions), net		362,969			363,638
Tier 2 capital		$	736,706		$	737,375
Total risk-based capital		$	5,260,933		$	5,858,612
Minimum total capital requirement to be well capitalized		$	2,865,296		$	2,884,037
Excess total capital over minimum well capitalized		$	2,395,637		$	2,974,575
Total risk-weighted assets		$	28,652,964		$	28,840,368
Total assets for leverage ratio		$	50,581,606		$	51,057,484
Risk-based capital ratios:
	Common equity tier 1 capital		15.79	%		17.76	%
	Tier 1 capital		15.79			17.76
	Total capital		18.36			20.31
	Tier 1 leverage		8.94			10.03

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The Basel III capital rules provide that a depository institution will be deemed to be well capitalized if it maintains a leverage ratio of at least 5%, a common equity Tier 1 ratio of at least 6.5%, a Tier 1 capital ratio of at least 8% and a total risk-based ratio of at least 10%. Management has determined that as of March 31, 2020, the Corporation, BPPR and PB continue to exceed the minimum requirements for being “well-capitalized” under the Basel III capital rules.

The decrease in the common equity Tier I capital ratio, Tier I capital ratio, total capital ratio, and leverage capital ratio as of March 31, 2020 as compared to December 31, 2019 was mainly attributed to the accelerated share repurchase transaction of $500 million.

Pursuant to the adoption of the CECL accounting standard on January 1, 2020, the Corporation elected to use the five-year transition period option as provided in the final interim regulatory capital rules effective March 31, 2020. The five-year transition period provision delays for two years the estimated impact of CECL on regulatory capital, followed by a three-year transition period to phase out the aggregate amount of the capital benefit provided during the initial two-year delay.

Simplifications to the Capital Rule Pursuant to the Economic Growth and Regulatory Paperwork Reduction Act of 1996

On July 9, 2019, the federal banking regulatory agencies issued a final rule that simplified several requirements in the agencies' regulatory capital rules. These rules, effective on April 1, 2020, simplify the regulatory capital requirement for mortgage servicing assets (MSAs), deferred tax assets arising from temporary differences and investments in the capital of unconsolidated financial institutions by raising the CET1 deduction threshold from 10% to 25%. The 15% CET 1 deduction threshold which applies to aggregate amount of such items would be eliminated. The rule also requires, among other changes, increasing from 100% to 250% the risk weight to MSAs and temporary difference deferred tax asset not deducted from capital. For investments in the capital of unconsolidated financial institutions, the risk weight would be based on the exposure category of the investment. As a result of these rules, the Corporation’s risk-based capital ratios are expected to decrease driven by the change in risk weighting. On a pro forma basis as of March 31, 2020, the impact would have been a reduction of approximately 35 bps.

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Non-GAAP financial measures

The tangible common equity, tangible common equity ratio, tangible assets and tangible book value per common share, which are presented in the table that follows, are non-GAAP measures. Management and many stock analysts use the tangible common equity ratio and tangible book value per common share in conjunction with more traditional bank capital ratios to compare the capital adequacy of banking organizations with significant amounts of goodwill or other intangible assets, typically stemming from the use of the purchase accounting method for mergers and acquisitions. Neither tangible common equity nor tangible assets or related measures should be considered in isolation or as a substitute for stockholders' equity, total assets or any other measure calculated in accordance with GAAP. Moreover, the manner in which the Corporation calculates its tangible common equity, tangible assets and any other related measures may differ from that of other companies reporting measures with similar names.

Table 8 provides a reconciliation of total stockholders’ equity to tangible common equity and total assets to tangible assets as of March 31, 2020, and December 31, 2019.

Table 8 - Reconciliation of Tangible Common Equity and Tangible Assets
(In thousands, except share or per share information)		March 31, 2020			December 31, 2019
Total stockholders’ equity	$	5,669,605		$	6,016,779
Less: Preferred stock		(22,143)			(50,160)
Less: Goodwill		(671,122)			(671,122)
Less: Other intangibles		(26,307)			(28,780)
Total tangible common equity	$	4,950,033		$	5,266,717
Total assets	$	52,803,639		$	52,115,324
Less: Goodwill		(671,122)			(671,122)
Less: Other intangibles		(26,307)			(28,780)
Total tangible assets	$	52,106,210		$	51,415,422
Tangible common equity to tangible assets		9.50	%		10.24	%
Common shares outstanding at end of period		88,125,974			95,589,629
Tangible book value per common share	$	56.17		$	55.10
		Quarterly average
Total stockholders’ equity	$	5,481,179		$	5,887,125
Less: Preferred Stock		(38,768)			(50,160)
Less: Goodwill		(671,121)			(671,121)
Less: Other intangibles		(27,826)			(20,674)
Total tangible common equity	$	4,743,464		$	5,145,170
Return on average tangible common equity		2.87	%		12.79	%

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OFF-BALANCE SHEET ARRANGEMENTS AND OTHER COMMITMENTS

In the ordinary course of business, the Corporation engages in financial transactions that are not recorded on the balance sheet, or may be recorded on the balance sheet in amounts that are different than the full contract or notional amount of the transaction. As a provider of financial services, the Corporation routinely enters into commitments with off-balance sheet risk to meet the financial needs of its customers. These commitments may include loan commitments and standby letters of credit. These commitments are subject to the same credit policies and approval process used for on-balance sheet instruments. These instruments involve, to varying degrees, elements of credit and interest rate risk in excess of the amount recognized in the statement of financial position. Other types of off-balance sheet arrangements that the Corporation enters in the ordinary course of business include derivatives and provision of guarantees, indemnifications, and representation and warranties. Refer to Note 20 in the Consolidated Financial Statements for a detailed discussion related to the Corporation’s obligations under credit recourse and representation and warranties arrangements.

Contractual Obligations and Commercial Commitments

The Corporation has various financial obligations, including contractual obligations and commercial commitments, which require future cash payments on debt agreements.

As previously indicated, the Corporation also enters into derivative contracts under which it is required either to receive or pay cash, depending on changes in interest rates. These contracts are carried at fair value on the Consolidated Statement of Financial Condition with the fair value representing the net present value of the expected future cash receipts and payments based on market rates of interest as of the statement of condition date. The fair value of the contract changes daily as interest rates change. The Corporation may also be required to post additional collateral on margin calls on the derivatives and repurchase transactions.

Refer to Note 16 in the Consolidated Financial Statements for a breakdown of long-term borrowings by maturity.

The Corporation utilizes lending-related financial instruments in the normal course of business to accommodate the financial needs of its customers. The Corporation’s exposure to credit losses in the event of nonperformance by the other party to the financial instrument for commitments to extend credit, standby letters of credit and commercial letters of credit is represented by the contractual notional amount of these instruments. The Corporation uses credit procedures and policies in making those commitments and conditional obligations as it does in extending loans to customers. Since many of the commitments expire without being drawn upon or a default occurring, the total contractual amounts are not representative of the Corporation’s actual future credit exposure or liquidity requirements for these commitments.

Table 9 presents the contractual amounts related to the Corporation’s off-balance sheet lending and other activities at March 31, 2020.

Table 9 - Off-Balance Sheet Lending and Other Activities
		Amount of commitment - Expiration Period
(In thousands)	2020		Years 2021 - 2022		Years 2023 - 2024		Years 2025 - thereafter		Total
Commitments to extend credit	$	7,029,956	$	917,392	$	136,231	$	73,666	$	8,157,245
Commercial letters of credit		1,644		-		-		-		1,644
Standby letters of credit		64,322		7,417		-		-		71,739
Commitments to originate or fund mortgage loans		23,700		3,118		-		-		26,818
Total	$	7,119,622	$	927,927	$	136,231	$	73,666	$	8,257,446

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RISK MANAGEMENT

Market / Interest Rate Risk

The financial results and capital levels of the Corporation are constantly exposed to market, interest rate and liquidity risks.

Market risk refers to the risk of a reduction in the Corporation’s capital due to changes in the market valuation of its assets and/or liabilities.

Most of the assets subject to market valuation risk are debt securities classified as available-for-sale. Refer to Notes 6 and 7 for further information on the debt securities available-for-sale and held-to-maturity portfolios. Debt securities classified as available-for-sale amounted to $15.8 billion as of March 31, 2020. Other assets subject to market risk include loans held-for-sale, which amounted to $88 million, mortgage servicing rights (“MSRs”) which amounted to $147 million and securities classified as “trading”, which amounted to $43 million, as of March 31, 2020.

Interest Rate Risk (“IRR”)

The Corporation’s net interest income is subject to various categories of interest rate risk, including repricing, basis, yield curve and option risks. In managing interest rate risk, management may alter the mix of floating and fixed rate assets and liabilities, change pricing schedules, adjust maturities through sales and purchases of investment securities, and enter into derivative contracts, among other alternatives.

Interest rate risk management is an active process that encompasses monitoring loan and deposit flows complemented by investment and funding activities. Effective management of interest rate risk begins with understanding the dynamic characteristics of assets and liabilities and determining the appropriate rate risk position given line of business forecasts, management objectives, market expectations and policy constraints.

Management utilizes various tools to assess IRR, including Net Interest Income (“NII”) simulation modeling, static gap analysis, and Economic Value of Equity (“EVE”). The three methodologies complement each other and are used jointly in the evaluation of the Corporation’s IRR. NII simulation modeling is prepared for a five-year period, which in conjunction with the EVE analysis, provides management a better view of long-term IRR.

Net interest income simulation analysis performed by legal entity and on a consolidated basis is a tool used by the Corporation in estimating the potential change in net interest income resulting from hypothetical changes in interest rates. Sensitivity analysis is calculated using a simulation model which incorporates actual balance sheet figures detailed by maturity and interest yields or costs.

Management assesses interest rate risk by comparing various NII simulations under different interest rate scenarios that differ in direction of interest rate changes, the degree of change and the projected shape of the yield curve. For example, the types of rate scenarios processed during the quarter include flat rates, implied forwards, parallel and non-parallel rate shocks. Management also performs analyses to isolate and measure basis and prepayment risk exposures.

The asset and liability management group performs validation procedures on various assumptions used as part of the simulation analyses as well as validations of results on a monthly basis. In addition, the model and processes used to assess IRR are subject to independent validations according to the guidelines established in the Model Governance and Validation policy.

The Corporation processes NII simulations under interest rate scenarios in which the yield curve is assumed to rise and decline by the same amount (parallel shifts). The rate scenarios considered in these market risk simulations reflect parallel changes of -100, -200, +100, +200 and +400 basis points during the succeeding twelve-month period. Simulation analyses are based on many assumptions, including relative levels of market interest rates across all yield curve points and indexes, interest rate spreads, loan prepayments and deposit elasticity. Thus, they should not be relied upon as indicative of actual results. Further, the estimates do not contemplate actions that management could take to respond to changes in interest rates. By their nature, these forward-looking computations are only estimates and may be different from what may actually occur in the future. The following table presents the results of the simulations at March 31, 2020 and December 31, 2019, assuming a static balance sheet and parallel changes over flat spot rates over a one-year time horizon:

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Table 10 - Net Interest Income Sensitivity (One Year Projection)
	March 31, 2020					December 31, 2019
(Dollars in thousands)		Amount Change	Percent Change			Amount Change	Percent Change
Change in interest rate
+400 basis points	$	99,400	5.58	%	$	64,351	3.37	%
+200 basis points		44,817	2.52			32,766	1.72
+100 basis points		18,382	1.03			16,379	0.86
-100 basis points		8,411	0.47			(35,213)	(1.84)
-200 basis points		11,141	0.63			(131,874)	(6.91)

During the quarter, the Federal Reserve reduced the Fed Funds Target Rate from 1.75% to 0.25%. For the same period, the U.S. Treasury 10-Year Note decreased from 1.92% to 0.67%. The NII sensitivity to declining rate scenarios decreased notably from the December simulation, primarily related to the actual low rate environment. Rates are now considered to be close to their “lower bound” because we currently assume, in our interest risk models, that rates will not reach negative values. This has the effect of reducing sensitivity in most products given that rates are close to zero in most curve tenors and therefore have little room to fall further in the declining rates scenarios. However, the Corporation’s U.S. operations are expected to benefit from modeled additional decreases in rates as the bank could potentially lower its cost of funds while existing contractual interest rate floors in the loan portfolio contribute to NII improvement. We would expect this “flooring” effect on sensitivity to declining rates to reverse itself if rates were to rise, because it would mean that rates would once again have more room to fall. As of March 31, 2020, NII simulations show the Corporation continues to benefit from an overall rising rate environment.

The Corporation’s loan and investment portfolios are subject to prepayment risk, which results from the ability of a third-party to repay debt obligations prior to maturity. Prepayment risk also could have a significant impact on the duration of mortgage-backed securities and collateralized mortgage obligations, since prepayments could shorten (or lower prepayments could extend) the weighted average life of these portfolios.

Trading

The Corporation engages in trading activities in the ordinary course of business at its subsidiaries, BPPR and Popular Securities. Popular Securities’ trading activities consist primarily of market-making activities to meet expected customers’ needs related to its retail brokerage business, and purchases and sales of U.S. Government and government sponsored securities with the objective of realizing gains from expected short-term price movements. BPPR’s trading activities consist primarily of holding U.S. Government sponsored mortgage-backed securities classified as “trading” and hedging the related market risk with “TBA” (to-be-announced) market transactions. The objective is to derive spread income from the portfolio and not to benefit from short-term market movements. In addition, BPPR uses forward contracts or TBAs to hedge its securitization pipeline. Risks related to variations in interest rates and market volatility are hedged with TBAs that have characteristics similar to that of the forecasted security and its conversion timeline.

At March 31, 2020, the Corporation held trading securities with a fair value of $43 million, representing approximately 0.1% of the Corporation’s total assets, compared with $40 million and 0.1%, respectively, at December 31, 2019. As shown in Table 11, the trading portfolio consists principally of mortgage-backed securities which at March 31, 2020 were investment grade securities. As of March 31, 2020, the trading portfolio also included $0.1 million in Puerto Rico government obligations ($0.6 million as of December 31, 2019). Trading instruments are recognized at fair value, with changes resulting from fluctuations in market prices, interest rates or exchange rates reported in current period earnings. The Corporation recognized a net trading account gain of $ 491 thousand for the quarter ended March 31, 2020 and a net trading account gain of $260 thousand for the quarter ended March 31, 2019.

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Table 11 - Trading Portfolio
		March 31, 2020				December 31, 2019
(Dollars in thousands)		Amount	Weighted Average Yield[1]			Amount	Weighted Average Yield[1]
Mortgage-backed securities	$	38,468	4.48	%	$	28,556	5.28	%
U.S. Treasury securities		1	0.14			7,083	1.22
Collateralized mortgage obligations		543	5.71			606	5.72
Puerto Rico government obligations		109	0.01			633	2.60
Interest-only strips		428	12.00			440	12.05
Other		2,996	2.57			3,003	2.79
Total	$	42,545	4.43	%	$	40,321	4.42	%
[1] Not on a taxable equivalent basis.

The Corporation’s trading activities are limited by internal policies. For each of the two subsidiaries, the market risk assumed under trading activities is measured by the 5-day net value-at-risk (“VAR”), with a confidence level of 99%. The VAR measures the maximum estimated loss that may occur over a 5-day holding period, given a 99% probability.

The Corporation’s trading portfolio had a 5-day VAR of approximately $0.7 million for the last week in March 2020. There are numerous assumptions and estimates associated with VAR modeling, and actual results could differ from these assumptions and estimates. Backtesting is performed to compare actual results against maximum estimated losses, in order to evaluate model and assumptions accuracy.

In the opinion of management, the size and composition of the trading portfolio does not represent a significant source of market risk for the Corporation.

FAIR VALUE MEASUREMENT OF FINANCIAL INSTRUMENTS

The Corporation currently measures at fair value on a recurring basis its trading debt securities, debt securities available-for-sale, certain equity securities, derivatives and mortgage servicing rights. Occasionally, the Corporation may be required to record at fair value other assets on a nonrecurring basis, such as loans held-for-sale, loans held-in-portfolio that are collateral dependent and certain other assets. These nonrecurring fair value adjustments typically result from the application of lower of cost or fair value accounting or write-downs of individual assets.

The Corporation categorizes its assets and liabilities measured at fair value under the three-level hierarchy. The level within the hierarchy is based on whether the inputs to the valuation methodology used for fair value measurement are observable.

Refer to Note 24 to the Consolidated Financial Statements for information on the Corporation’s fair value measurement required by the applicable accounting standard.

A description of the Corporation’s valuation methodologies used for the assets and liabilities measured at fair value is included in Note 30 to the Consolidated Financial Statements in the 2019 Form 10-K. Also, Refer to the Critical Accounting Policies / Estimates in the 2019 Form 10-K for additional information on the accounting guidance and the Corporation’s policies or procedures related to fair value measurements.

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Liquidity

The objective of effective liquidity management is to ensure that the Corporation has sufficient liquidity to meet all of its financial obligations, finance expected future growth, fund planned capital distributions and maintain a reasonable safety margin for cash commitments under both normal and stressed market conditions. The Board of Directors is responsible for establishing the Corporation’s tolerance for liquidity risk, including approving relevant risk limits and policies. The Board of Directors has delegated the monitoring of these risks to the Risk Management Committee and the Asset/Liability Management Committee. The management of liquidity risk, on a long-term and day-to-day basis, is the responsibility of the Corporate Treasury Division. The Corporation’s Corporate Treasurer is responsible for implementing the policies and procedures approved by the Board of Directors and for monitoring the Corporation’s liquidity position on an ongoing basis. Also, the Corporate Treasury Division coordinates corporate wide liquidity management strategies and activities with the reportable segments, oversees policy breaches and manages the escalation process. The Financial and Operational Risk Management Division is responsible for the independent monitoring and reporting of adherence with established policies.

An institution’s liquidity may be pressured if, for example, it experiences a sudden and unexpected substantial cash outflow due to exogenous events such as the current COVID-19 pandemic, its credit rating is downgraded, or some other event causes counterparties to avoid exposure to the institution. Factors that the Corporation does not control, such as the economic outlook, adverse ratings of its principal markets and regulatory changes, could also affect its ability to obtain funding.

Liquidity is managed by the Corporation at the level of the holding companies that own the banking and non-banking subsidiaries. It is also managed at the level of the banking and non-banking subsidiaries. As further explained below, a principal source of liquidity for the bank holding companies (the “BHCs”) are dividends received from banking and non-banking subsidiaries. The Corporation has adopted policies and limits to monitor more effectively the Corporation’s liquidity position and that of the banking subsidiaries. Additionally, contingency funding plans are used to model various stress events of different magnitudes and affecting different time horizons that assist management in evaluating the size of the liquidity buffers needed if those stress events occur. However, such models may not predict accurately how the market and customers might react to every event, and are dependent on many assumptions.

Deposits, including customer deposits, brokered deposits and public funds deposits, continue to be the most significant source of funds for the Corporation, funding 85% of the Corporation’s total assets at March 31, 2020 and 84% at December 31, 2019. The ratio of total ending loans to deposits was 62% at March 31, 2020, compared to 63% at December 31, 2019. In addition to traditional deposits, the Corporation maintains borrowing arrangements, which amounted to approximately $1.3 billion at March 31, 2020 (December 31, 2019 - $1.3 billion). A detailed description of the Corporation’s borrowings, including their terms, is included in Note 16 to the Consolidated Financial Statements. Also, the Consolidated Statements of Cash Flows in the accompanying Consolidated Financial Statements provide information on the Corporation’s cash inflows and outflows.

As previously mentioned, during 2020 the Corporation executed actions corresponding to its capital and liquidity strategic plans. These included the $500 million accelerated share repurchase transaction with respect to its common stock and an increase in quarterly common stock dividend from $0.30 per share to $0.40 per share. Refer to additional details of these transactions in the Overview section of this MD&A and Notes 18 - Stockholders Equity and Note 26 - Net Income Per Common Share.

The following sections provide further information on the Corporation’s major funding activities and needs, as well as the risks involved in these activities. Note 34 to the Consolidated Financial Statements provides consolidating statements of condition, of operations and of cash flows which separately presents the Corporation’s bank holding companies and its subsidiaries as part of the “All other subsidiaries and eliminations” column.

Banking Subsidiaries

Primary sources of funding for the Corporation’s banking subsidiaries (BPPR and PB or “the banking subsidiaries”) include retail, commercial and public sector deposits, brokered deposits, unpledged investment securities, mortgage loan securitization and, to a lesser extent, loan sales. In addition, the Corporation maintains borrowing facilities with the FHLB and at the discount window of the Federal Reserve Bank of New York (the “FRB”), and has a considerable amount of collateral pledged that can be used to raise funds under these facilities.

Refer to Note 16 to the Consolidated Financial Statements, for additional information of the Corporation’s borrowing facilities available through its banking subsidiaries.

The principal uses of funds for the banking subsidiaries include loan originations, investment portfolio purchases, loan purchases and repurchases, repayment of outstanding obligations (including deposits), advances on certain serviced portfolios and operational

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expenses. Also, the banking subsidiaries assume liquidity risk related to collateral posting requirements for certain activities mainly in connection with contractual commitments, recourse provisions, servicing advances, derivatives, credit card licensing agreements and support to several mutual funds administered by BPPR.

The banking subsidiaries maintain sufficient funding capacity to address large increases in funding requirements such as deposit outflows. The Corporation has established liquidity guidelines that require the banking subsidiaries to have sufficient liquidity to cover all short-term borrowings and a portion of deposits.

The Corporation’s ability to compete successfully in the marketplace for deposits, excluding brokered deposits, depends on various factors, including pricing, service, convenience and financial stability as reflected by operating results, credit ratings (by nationally recognized credit rating agencies), and importantly, FDIC deposit insurance. Although a downgrade in the credit ratings of the Corporation’s banking subsidiaries may impact their ability to raise retail and commercial deposits or the rate that it is required to pay on such deposits, management does not believe that the impact should be material. Deposits at all of the Corporation’s banking subsidiaries are federally insured (subject to FDIC limits) and this is expected to mitigate the potential effect of a downgrade in the credit ratings.

Deposits are a key source of funding as they tend to be less volatile than institutional borrowings and their cost is less sensitive to changes in market rates. Refer to Table 6 for a breakdown of deposits by major types. Core deposits are generated from a large base of consumer, corporate and public sector customers. Core deposits include all non-interest bearing deposits, savings deposits and certificates of deposit under $100,000, excluding brokered deposits with denominations under $100,000. Core deposits have historically provided the Corporation with a sizable source of relatively stable and low-cost funds. Core deposits totaled $ 38.8 billion, or 87% of total deposits, at March 31, 2020, compared with $38.8 billion, or 89% of total deposits, at December 31, 2019. Core deposits financed 78% of the Corporation’s earning assets at March 31, 2020, compared with 80% at December 31, 2019.

The distribution by maturity of certificates of deposits with denominations of $100,000 and over at March 31, 2020 is presented in the table that follows:

Table 12 - Distribution by Maturity of Certificate of Deposits of $100,000 and Over
(In thousands)
3 months or less	$	2,965,301
3 to 6 months		430,290
6 to 12 months		748,086
Over 12 months		1,295,797
Total	$	5,439,474

The Corporation had $ 0.6 billion in brokered deposits at March 31, 2020, which financed approximately 1% of its total assets (December 31, 2019 - $0.5 billion and 1%, respectively). In the event that any of the Corporation’s banking subsidiaries’ regulatory capital ratios fall below those required by a well-capitalized institution or are subject to capital restrictions by the regulators, that banking subsidiary faces the risk of not being able to raise or maintain brokered deposits and faces limitations on the rate paid on deposits, which may hinder the Corporation’s ability to effectively compete in its retail markets and could affect its deposit raising efforts.

Deposits from the public sector represent an important source of funds for the Company. As of March 31, 2020, total public sector deposits were $10.4 billion. Generally, these deposits require that the bank pledge high credit quality securities as collateral; therefore liquidity risks arising from deposit outflows are lower given that the bank receives its collateral in return. However, there are some timing differences between the time the deposit outflow happens and when the bank receives its collateral. This, now unpledged, collateral can either be financed via repurchase agreements or sold for cash.

At March 31, 2020, management believes that the banking subsidiaries had sufficient current and projected liquidity sources to meet their anticipated cash flow obligations, as well as special needs and off-balance sheet commitments, in the ordinary course of business and have sufficient liquidity resources to address a stress event. Although the banking subsidiaries have historically been able to replace maturing deposits and advances, no assurance can be given that they would be able to replace those funds in the future if the Corporation’s financial condition or general market conditions were to deteriorate. The Corporation’s financial flexibility will be severely constrained if its banking subsidiaries are unable to maintain access to funding or if adequate financing is not

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available to accommodate future financing needs at acceptable interest rates. The banking subsidiaries also are required to deposit cash or qualifying securities to meet margin requirements. To the extent that the value of securities previously pledged as collateral declines because of market changes, the Corporation will be required to deposit additional cash or securities to meet its margin requirements, thereby adversely affecting its liquidity. Finally, if management is required to rely more heavily on more expensive funding sources to meet its future growth, revenues may not increase proportionately to cover costs. In this case, profitability would be adversely affected.

Bank Holding Companies

The principal sources of funding for the BHCs, which are Popular, Inc. (holding company only) and PNA, include cash on hand, investment securities, dividends received from banking and non-banking subsidiaries, asset sales, credit facilities available from affiliate banking subsidiaries and proceeds from potential securities offerings. Dividends from banking and non-banking subsidiaries are subject to various regulatory limits and authorization requirements that are further described below and that may limit the ability of those subsidiaries to act as a source of funding to the BHCs.

The principal use of these funds includes the repayment of debt, and interest payments to holders of senior debt and junior subordinated deferrable interest (related to trust preferred securities), the payment of dividends to common stock holders and capitalizing its banking subsidiaries.

The BHCs have in the past borrowed in the money markets and in the corporate debt market primarily to finance their non-banking subsidiaries, however, the cash needs of the Corporation’s non-banking subsidiaries other than to repay indebtedness and interest are now minimal. These sources of funding have become more costly due to the Corporation’s below “investment grade” credit ratings. The Corporation’s principal credit ratings are below “investment grade”, which affects the Corporation’s ability to raise funds in the capital markets. The Corporation has an automatic shelf registration statement filed and effective with the Securities and Exchange Commission, which permits the Corporation to issue an unspecified amount of debt or equity securities.

The outstanding balance of notes payable at the BHCs amounted to $681 million at March 31, 2020 and $680 million at December 31, 2019.

The contractual maturities of the BHCs notes payable at March 31, 2020 are presented in Table 13.

Table 13 - Distribution of BHC's Notes Payable by Contractual Maturity
Year		(In thousands)
2023		295,624
Later years		384,909
Total	$	680,533

Annual debt service at the BHCs is approximately $44 million per annum, and the Company’s latest quarterly dividend was $0.40 per share. The BHCs liquidity position continues to be adequate with sufficient cash on hand, investments and other sources of liquidity which are expected to be enough to meet all BHCs obligations during the foreseeable future. As of March 31, 2020, the BHCs had cash and money markets investments totaling $301 million, borrowing potential of $184 million from its secured facility with BPPR. In addition to these liquidity sources, the stake in EVERTEC had a market value of $265 million as of March 31, 2020, and it represents an additional source of contingent liquidity.

Non-banking subsidiaries

The principal sources of funding for the non-banking subsidiaries include internally generated cash flows from operations, loan sales, repurchase agreements, capital injections and borrowed funds from their direct parent companies or the holding companies. The principal uses of funds for the non-banking subsidiaries include repayment of maturing debt, operational expenses and payment of dividends to the BHCs. The liquidity needs of the non-banking subsidiaries are minimal since most of them are funded internally from operating cash flows or from intercompany borrowings or capital contributions from their holding companies.

Dividends

During the quarter ended March 31, 2020, the Corporation declared quarterly dividends on its outstanding common stock of $0.40 per share, for a year-to-date total of $ 35.5 million. The dividends for the Corporation’s Series A and Series B preferred stock

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amounted to $0.7 million. On February 24, 2020, the Corporation redeemed all the outstanding shares of 2008 Series B Preferred Stock. Refer to Note 18 for additional information. During the quarter ended March 31, 2020, the BHC’s received dividends amounting to $578 million from BPPR and $2 million in dividends from its non-banking subsidiaries. Dividends from BPPR constitute Popular, Inc.’s primary source of liquidity.

Other Funding Sources and Capital

The debt securities portfolio provides an additional source of liquidity, which may be realized through either securities sales or repurchase agreements. The Corporation’s debt securities portfolio consists primarily of liquid U.S. government debt securities, U.S. government sponsored agency debt securities, U.S. government sponsored agency mortgage-backed securities, and U.S. government sponsored agency collateralized mortgage obligations that can be used to raise funds in the repo markets. The availability of the repurchase agreement would be subject to having sufficient unpledged collateral available at the time the transactions are to be consummated, in addition to overall liquidity and risk appetite of the various counterparties. The Corporation’s unpledged debt securities amounted to $2.9 billion at March 31, 2020 and $5.4 billion at December 31, 2019. A substantial portion of these debt securities could be used to raise financing in the U.S. money markets or from secured lending sources.

Additional liquidity may be provided through loan maturities, prepayments and sales. The loan portfolio can also be used to obtain funding in the capital markets. In particular, mortgage loans and some types of consumer loans, have secondary markets which the Corporation could use.

Risks to Liquidity

Total lines of credit outstanding are not necessarily a measure of the total credit available on a continuing basis. Some of these lines could be subject to collateral requirements, standards of creditworthiness, leverage ratios and other regulatory requirements, among other factors. Derivatives, such as those embedded in long-term repurchase transactions or interest rate swaps, and off-balance sheet exposures, such as recourse, performance bonds or credit card arrangements, are subject to collateral requirements. As their fair value increases, the collateral requirements may increase, thereby reducing the balance of unpledged securities.

The importance of the Puerto Rico market for the Corporation is an additional risk factor that could affect its financing activities. In the case of a deterioration in economic and fiscal conditions in Puerto Rico, the credit quality of the Corporation could be affected and result in higher credit costs. The Puerto Rico economy continues to face various challenges, including significant pressures in some sectors of the residential real estate market. Refer to the Geographic and Government Risk section of this MD&A for some highlights on the current status of the Puerto Rico economy and the ongoing fiscal crisis.

Factors that the Corporation does not control, such as the economic outlook and credit ratings of its principal markets and regulatory changes, could also affect its ability to obtain funding. In order to prepare for the possibility of such scenario, management has adopted contingency plans for raising financing under stress scenarios when important sources of funds that are usually fully available are temporarily unavailable. These plans call for using alternate funding mechanisms, such as the pledging of certain asset classes and accessing secured credit lines and loan facilities put in place with the FHLB and the FRB.

The credit ratings of Popular’s debt obligations are a relevant factor for liquidity because they impact the Corporation’s ability to borrow in the capital markets, its cost and access to funding sources. Credit ratings are based on the financial strength, credit quality and concentrations in the loan portfolio, the level and volatility of earnings, capital adequacy, the quality of management, geographic concentration in Puerto Rico, the liquidity of the balance sheet, the availability of a significant base of core retail and commercial deposits, and the Corporation’s ability to access a broad array of wholesale funding sources, among other factors.

Furthermore, various statutory provisions limit the amount of dividends an insured depository institution may pay to its holding company without regulatory approval. A member bank must obtain the approval of the Federal Reserve Board for any dividend, if the total of all dividends declared by the member bank during the calendar year would exceed the total of its net income for that year, combined with its retained net income for the preceding two years, less any required transfers to surplus or to a fund for the retirement of any preferred stock. In addition, a member bank may not declare or pay a dividend in an amount greater than its undivided profits as reported in its Report of Condition and Income, unless the member bank has received the approval of the Federal Reserve Board. A member bank also may not permit any portion of its permanent capital to be withdrawn unless the withdrawal has been approved by the Federal Reserve Board. Pursuant to these requirements, PB may not declare or pay a dividend without the prior approval of the Federal Reserve Board or the NYSDFS. The ability of a bank subsidiary to up-stream dividends to its BHC could thus be impacted by its financial performance, thus potentially limiting the amount of cash moving up to the BHCs from the banking subsidiaries. This could, in turn, affect the BHCs ability to declare dividends on its outstanding common and preferred stock, for example. Popular, Inc. received $578 million in dividends from BPPR during the quarter ended March 31,

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2020 and its ability to continue receiving dividends from BPPR will depend on such banking subsidiary’s financial condition and results of operation.

The Corporation’s banking subsidiaries have historically not used unsecured capital market borrowings to finance its operations, and therefore are less sensitive to the level and changes in the Corporation’s overall credit ratings.

Obligations Subject to Rating Triggers or Collateral Requirements

The Corporation’s banking subsidiaries currently do not use borrowings that are rated by the major rating agencies, as these banking subsidiaries are funded primarily with deposits and secured borrowings. The banking subsidiaries had $9 million in deposits at March 31, 2020 that are subject to rating triggers.

In addition, certain mortgage servicing and custodial agreements that BPPR has with third parties include rating covenants. In the event of a credit rating downgrade, the third parties have the right to require the institution to engage a substitute cash custodian for escrow deposits and/or increase collateral levels securing the recourse obligations. Also, as discussed in Note 20 to the Consolidated Financial Statements, the Corporation services residential mortgage loans subject to credit recourse provisions. Certain contractual agreements require the Corporation to post collateral to secure such recourse obligations if the institution’s required credit ratings are not maintained. Collateral pledged by the Corporation to secure recourse obligations amounted to approximately $64 million at March 31, 2020. The Corporation could be required to post additional collateral under the agreements. Management expects that it would be able to meet additional collateral requirements if and when needed. The requirements to post collateral under certain agreements or the loss of escrow deposits could reduce the Corporation’s liquidity resources and impact its operating results.

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Credit Risk

Geographic and Government Risk

The Corporation is exposed to geographic and government risk. The Corporation’s assets and revenue composition by geographical area and by business segment reporting are presented in Note 33 to the Consolidated Financial Statements.

Commonwealth of Puerto Rico

A significant portion of our financial activities and credit exposure is concentrated in the Commonwealth of Puerto Rico (the “Commonwealth” or “Puerto Rico”), which faces severe economic and fiscal challenges.

COVID-19 Pandemic

On December 2019, a novel strain of coronavirus (COVID-19) surfaced in Wuhan, China and has since spread globally to other countries and jurisdictions, including the mainland United States and Puerto Rico. In March 2020, the World Health Organization declared the COVID-19 to be a pandemic. The pandemic has significantly disrupted and negatively impacted the global economy, disrupted global supply chains, created significant volatility in financial markets, and increased unemployment levels worldwide, including in the markets in which we do business. In Puerto Rico, the Governor issued an executive order on March 15, 2020 declaring a health emergency, ordering residents to shelter in place, implementing a mandatory curfew, and requiring the closure of all businesses, except for businesses that provide essential services, including banking and financial institutions with respect to certain services. Certain of the restrictions were eased effective on May 4, 2020, and the government announced that, if the island continues to exhibit progress with respect to the containment of the pandemic, it expects to implement additional changes to gradually allow for the opening of additional businesses and industries in the upcoming weeks. However, significant restrictions on non-essential business activities remain and many businesses, including retail establishments, remain closed or are operating partially.

The extent to which the COVID-19 pandemic will continue to have an adverse effect on economic activity in Puerto Rico in the medium- and long-term will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic and of the restrictions imposed by governmental authorities and other third parties in response to the same. However, at least in the short-term, the COVID-19 pandemic and the actions taken by governments in response to the same have had a material adverse effect on economic activity worldwide, including in Puerto Rico, and there can be no assurance that measures taken by governmental authorities will be sufficient to offset the pandemic’s economic impact. In response to the pandemic, the Puerto Rico Legislative Assembly has enacted legislation requiring financial institutions to offer moratoriums through June 2020 on consumer financial products to clients impacted by the COVID-19 pandemic. Bills under the consideration of the Legislative Assembly propose to further extend the terms of such moratoriums beyond June 2020. These moratoriums could, among other things, limit our ability to determine the impact of the COVID-19 pandemic on the financial condition of certain of our customers and the credit quality of our loan portfolio until borrowers that have benefited from such moratoriums are required to resume loan repayments.

For a discussion of the impact of the pandemic on the Corporation’s operations and financial results during the first quarter of 2020, refer to the MD&A Significant Events section, on the accompanying financial statements. For additional discussion of risk factors related to the impact of the pandemic, see Item 1A of this report and, for information regarding the projections of the 2020 Proposed Fiscal Plan (defined below) regarding the impact of the pandemic, see Fiscal Plans, Commonwealth Fiscal Plan, below.

Economic Performance

The Commonwealth’s economy entered a recession in the fourth quarter of fiscal year 2006 and its gross national product (“GNP”) has contracted (in real terms) every fiscal year between 2007 and 2018, with the exception of fiscal year 2012. Pursuant to the latest Puerto Rico Planning Board (the “Planning Board”) estimates, published in July 2019, the Commonwealth’s real GNP for fiscal years 2017 and 2018 decreased by 3% and 4.7%, respectively. The Planning Board’s report also projected an increase in real GNP of approximately 2% and 3.6% in fiscal years 2019 and 2020, respectively, in part due to the influx of federal funds and private insurance payments to repair damage caused by Hurricanes Irma and María. The Planning Board’s projections for fiscal year 2020, however, do not account for the adverse impact of the COVID-19 pandemic or the recent seismic activity, discussed below, on the

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Commonwealth’s economy. For information regarding the economic projections of the Commonwealth Fiscal Plans (defined below), see Fiscal Plans, Commonwealth Fiscal Plan, below.

Fiscal Crisis

The Commonwealth remains in the midst of a profound fiscal crisis affecting the central government and many of its instrumentalities, public corporations and municipalities. This fiscal crisis has been primarily the result of economic contraction, persistent and significant budget deficits, a high debt burden, unfunded legacy obligations, and lack of access to the capital markets, among other factors. As a result of the crisis, the Commonwealth and certain of its instrumentalities have been unable to make debt service payments on their outstanding bonds and notes since 2016. The escalating fiscal and economic crisis and imminent widespread defaults prompted the U.S. Congress to enact the Puerto Rico Oversight, Management, and Economic Stability Act (“PROMESA”) in June 2016. The Commonwealth and several of its instrumentalities are currently in the process of restructuring their debts through the debt restructuring mechanisms provided by PROMESA.

Recent Seismic Activity

On January 7, 2020, Puerto Rico was struck by a magnitude 6.4 earthquake, which caused island-wide power outages and significant damage to infrastructure and property in the southwest region of the island. The 6.4 earthquake was preceded by foreshocks and followed by aftershocks. Pursuant to the 2020 Proposed Fiscal Plan, the damages caused by the earthquake and aftershocks are preliminarily estimated to be approximately $1 billion, and the figure may increase as inspections continue in the most affected municipalities.

PROMESA

PROMESA, among other things, created a seven-member federally-appointed oversight board (the “Oversight Board”) with ample powers over the fiscal and economic affairs of the Commonwealth, its public corporations, instrumentalities and municipalities and established two mechanisms for the restructuring of the obligations of such entities. Pursuant to PROMESA, the Oversight Board will remain in place until market access is restored and balanced budgets, in accordance with modified accrual accounting, are produced for at least four consecutive years. In August 2016, President Obama appointed the seven voting members of the Oversight Board through the process established in PROMESA, which authorized the President to select the members from several lists required to be submitted by congressional leaders. The constitutionality of such appointments, however, is currently being challenged before the U.S. Supreme Court.

In October 2016, the Oversight Board designated the Commonwealth and all of its public corporations and instrumentalities as “covered entities” under PROMESA. The only Commonwealth government entities that were not subject to such initial designation were the Commonwealth’s municipalities. In May 2019, however, the Oversight Board designated all of the Commonwealth’s municipalities as covered entities. At the Oversight Board’s request, covered entities are required to submit fiscal plans and annual budgets to the Oversight Board for its review and approval. They are also required to seek Oversight Board approval to issue, guarantee or modify their debts and to enter into contracts with an aggregate value of $10 million or more. Finally, covered entities are potentially eligible to avail themselves of the debt restructuring processes provided by PROMESA.

Fiscal Plans

Commonwealth Fiscal Plan. The Oversight Board has certified several versions of fiscal plans for the Commonwealth since 2017. The most recent fiscal plan for the Commonwealth certified by the Oversight Board is dated as of May 9, 2019 (the “2019 Fiscal Plan”). However, on May 3, 2020, the Government submitted to the Oversight Board a further revised fiscal plan (the “Proposed 2020 Fiscal Plan” and, together with the 2019 Fiscal Plan, the “Commonwealth Fiscal Plans”). The Proposed 2020 Fiscal Plan, which has not been certified by the Oversight Board, includes updated projections that account for the impact of the recent seismic activity, discussed below, and the COVID-19 pandemic. It recognizes, however, that there is considerable uncertainty surrounding the progression of the pandemic and, therefore, the plan’s economic projections.

The 2020 Proposed Fiscal Plan estimates that Hurricane María caused a real decline in GNP of 4.7% in fiscal year 2018, followed by an increase in real GNP of 1.5% in fiscal year 2019, fueled by disaster relief spending (the 2019 Fiscal Plan had projected real

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GNP growth of approximately 4% in fiscal year 2019). Taking into account the adverse impact of the COVID-19 pandemic, the Proposed 2020 Fiscal Plan estimates the Commonwealth’s real GNP will contract 3.6% in fiscal year 2020 and 7.8% in fiscal year 2021 (the 2019 Fiscal Plan had estimated real GNP growth of approximately 1.5% in fiscal years 2020 and real GNP contraction contraction of -0.9% in fiscal year 2021).

Beginning in fiscal year 2021, the 2020 Proposed Fiscal Plan projects that the unfavorable impact of the COVID-19 pandemic on the Puerto Rico economy will result in pre-contractual debt service deficit of -$708 million. An annual deficit is forecasted to continue through fiscal year 2023, as growth rebounds but the impact of COVID-19 lingers. From fiscal year 2024 through 2029, the 2020 Proposed Fiscal Plan projects that Puerto Rico will achieve an annual surplus as the impact of COVID-19 diminishes and there is nominal GNP growth averaging 1.5% per year. However, even after fiscal measures and structural reforms contemplated by the plan, the plan projects that there will be an annual pre-contractual debt service deficit starting in fiscal year 2030 and lasting through fiscal year 2039.

The Commonwealth Fiscal Plans provide for the gradual reduction and the ultimate elimination of Commonwealth budgetary subsidies to municipalities, which constitute a material portion of the operating revenues of certain municipalities. Since fiscal year 2017, Commonwealth appropriations to municipalities have been reduced by approximately 64% (from approximately $370 million in fiscal year 2017 to approximately $132 million in fiscal year 2020). The Commonwealth Fiscal Plans contemplate additional reductions in appropriations to municipalities every fiscal year, holding appropriations constant at $112 million starting in fiscal year 2022. The 2019 Fiscal Plan proposes to phase out all appropriations to municipalities in fiscal year 2024, whereas the 2020 Proposed Fiscal Plan proposes to delay such phase out until fiscal year 2026. The 2020 Proposed Fiscal Plan notes that the challenges already faced by municipalities, combined with the impact of the recent court’s decision regarding Act 29-2019 (discussed below under “PROMESA Adversary Proceeding”) and the COVID-19 emergency, threaten the ability of municipalities to provide necessary services to their residents such as health, sanitation, public safety and emergency services and may force municipalities to make difficult decisions in prioritizing obligations.

Other Fiscal Plans. Pursuant to PROMESA, the Oversight Board has also requested and certified fiscal plans for several public corporations and instrumentalities. Such plans conclude that such entities cannot afford to meet all of their contractual obligations as currently scheduled. The certified fiscal plan for the Puerto Rico Electric Power Authority (“PREPA”), Puerto Rico’s electric power utility, contemplates the transformation of Puerto Rico’s electric system through, among other things, the establishment of a public-private partnership with respect to PREPA’s transmission and distribution system, and calls for significant structural reforms at PREPA. The plan also contemplates changes to the treatment of the municipal contribution in lieu of taxes, which could result in increased electricity expenses for municipalities.

Pending Title III Proceedings

On May 3, 2017, the Oversight Board, on behalf of the Commonwealth, filed a petition in the U.S. District Court to restructure the Commonwealth’s liabilities under Title III of PROMESA. The Oversight Board has subsequently filed analogous petitions with respect to the Puerto Rico Sales Tax Financing Corporation (“COFINA”), the Employees Retirement System of the Government of the Commonwealth of Puerto Rico (“ERS”), the Puerto Rico Highways and Transportation Authority, PREPA and the Puerto Rico Public Buildings Authority (“PBA”). On February 12, 2019, the government completed a restructuring of COFINA’s debts pursuant to a plan of adjustment confirmed by the U.S. District Court. On September 27, 2019, the Oversight Board filed a plan of adjustment for the Commonwealth, ERS and PBA in the pending debt restructuring proceedings under Title III of PROMESA. On February 9, 2020, the Oversight Board announced that it had reached a new agreement with certain bondholders on a new framework for a plan of adjustment and, on February 28, 2020, the Oversight Board filed an amended plan of adjustment reflecting such new agreement. However, the 2020 Proposed Fiscal Plan notes that the amended plan of adjustment should be subject to re-evaluation and potentially substantial revision as a result of the effects of the COVID-19 outbreak.

PROMESA Adversary Proceeding

In 2019, the Oversight Board commenced an adversary proceeding against the Commonwealth seeking to invalidate Act 29-2019 (“Act 29”), which eliminated the obligation of municipalities to contribute to the Commonwealth’s health plan and pay-as-you-go retirement system, on the grounds that Act 29 was inconsistent with the 2019 Fiscal Plan. On April 15, 2020, the Judge ruled in favor of the Oversight Board and declared Act 29 “unenforceable and of no effect.” Judge Swain delayed the effective date of the

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opinion and order for three weeks, through May 6, 2020, to provide time for the Government and the Oversight Board to agree on a mechanism for the reimbursement to the Commonwealth of approximately $166 million and $32 million, respectively, on account of retirement and health plan obligations due by municipalities as a result of the invalidation of Act 29. Subsequent to the Court’s decision, the Oversight Board, the Government and the Municipal Revenue Collection Center (“CRIM”), which is the entity primarily responsible for the collection of property taxes for the municipalities, made various proposals to resolve the immediate fiscal impact of Act 29’s invalidation. On May 6, 2020, the Government filed a motion informing the Court that CRIM had agreed to accept a proposal by the Oversight Board to reverse a $132 million transfer from the Commonwealth to the municipalities in the Commonwealth’s fiscal year 2020 budget (to be allocated among municipalities) to offset the approximately $198 million obligation of municipalities for the health plan and pay-as-you go retirement system payments for fiscal year 2020. The remaining $66 million would have to be repaid by municipalities by the end of fiscal year 2022 from other sources of revenue. There continue to be differences between the Government and the Oversight Board as to the calculation of the municipalities obligation for the health plan and retirement system payments, as well as to long-term solutions to the fiscal consequences to the municipalities of Act 29’s invalidation. The effect of the court’s decision and the implementation of the offset proposal described above on municipal finances is likely to vary significantly across municipalities.

Exposure of the Corporation

The credit quality of BPPR’s loan portfolio reflects, among other things, the general economic conditions in Puerto Rico and other adverse conditions affecting Puerto Rico consumers and businesses. The effects of the prolonged recession have been reflected in limited loan demand, an increase in the rate of foreclosures and delinquencies on loans granted in Puerto Rico. While PROMESA provides a process to address the Commonwealth’s fiscal crisis, the length and complexity of the Title III proceedings for the Commonwealth and various of its instrumentalities and the adjustment measures required by the fiscal plans present significant economic risks. In addition, the COVID-19 outbreak has affected many of our individual customers and customers’ businesses. This, when added to Puerto Rico’s ongoing fiscal crisis and recession, could cause credit losses that adversely affect us and may negatively affect consumer confidence, result in reductions in consumer spending, and adversely impact our interest and non-interest revenues. If global or local economic conditions worsen or the Government of Puerto Rico and the Oversight Board are unable to adequately manage the Commonwealth’s fiscal and economic challenges, including by controlling the adverse impact of the COVID-19 pandemic and consummating an orderly restructuring of the Commonwealth’s debt obligations while continuing to provide essential services, these adverse effects could continue or worsen in ways that we are not able to predict.

At March 31, 2020 and December 31, 2019, the Corporation’s direct exposure to the Puerto Rico government and its instrumentalities and municipalities totaled $428 million and $432 million, respectively, which amounts were fully outstanding on such dates. Further deterioration of the Commonwealth’s fiscal and economic situation could adversely affect the value of our Puerto Rico government obligations, resulting in losses to us. Of the amount outstanding, $391 million consists of loans and $37 million are securities ($391 million and $41 million, respectively, at December 31, 2019). Substantially all of the amount outstanding at March 31, 2020 were obligations from various Puerto Rico municipalities. In most cases, these were “general obligations” of a municipality, to which the applicable municipality has pledged its good faith, credit and unlimited taxing power, or “special obligations” of a municipality, to which the applicable municipality has pledged other revenues. At March 31, 2020, 75% of the Corporation’s exposure to municipal loans and securities was concentrated in the municipalities of San Juan, Guaynabo, Carolina and Bayamón. For additional discussion of the Corporation’s direct exposure to the Puerto Rico government and its instrumentalities and municipalities, refer to Note 21 – Commitments and Contingencies.

In addition, at March 31, 2020, the Corporation had $339 million in loans insured or securities issued by Puerto Rico governmental entities, but for which the principal source of repayment is non-governmental ($350 million at December 31, 2019). These included $273 million in residential mortgage loans insured by the Puerto Rico Housing Finance Authority (“HFA”), a governmental instrumentality that has been designated as a covered entity under PROMESA (December 31, 2019 - $276 million). These mortgage loans are secured by first mortgages on Puerto Rico residential properties and the HFA insurance covers losses in the event of a borrower default and upon the satisfaction of certain other conditions. The Corporation also had, at March 31, 2020, $45 million in bonds issued by HFA which are secured by second mortgage loans on Puerto Rico residential properties, and for which HFA also provides insurance to cover losses in the event of a borrower default, and upon the satisfaction of certain other conditions (December 31, 2019 - $46 million). In the event that the mortgage loans insured by HFA and held by the Corporation directly or those serving as collateral for the HFA bonds default and the collateral is insufficient to satisfy the outstanding balance of this loans, HFA’s ability to honor its insurance will depend, among other factors, on the financial condition of HFA at the time such obligations become due and payable. Although the Governor is currently authorized by local legislation to impose a temporary moratorium on

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the financial obligations of the HFA, she has not exercised this power as of the date hereof. In addition, at March 31, 2020, the Corporation had $21 million of commercial real estate notes issued by government entities but that are payable from rent paid by non-governmental parties (December 31, 2019 - $21 million). On January 1, 2020, the Corporation received a payment amounting to $7 million upon the maturity of securities issued by HFA which had been economically defeased and refunded and for which securities consisting of U.S. agencies and Treasury obligations had been escrowed (December 31, 2019 - $7 million).

BPPR’s commercial loan portfolio also includes loans to private borrowers who are service providers, lessors, suppliers or have other relationships with the government. These borrowers could be negatively affected by the fiscal measures to be implemented to address the Commonwealth’s fiscal crisis and the ongoing Title III proceedings under PROMESA described above. Similarly, BPPR’s mortgage and consumer loan portfolios include loans to current and former government employees which could also be negatively affected by fiscal measures such as employee layoffs or furloughs or reductions in pension benefits.

BPPR also has a significant amount of deposits from the Commonwealth, its instrumentalities, and municipalities. The amount of such deposits may fluctuate depending on the financial condition and liquidity of such entities, as well as on the ability of BPPR to maintain these customer relationships.

The Corporation may also have direct exposure with regards to avoidance and other causes of action initiated by the Oversight Board on behalf of the Commonwealth or other Title III debtors. For additional information regarding such exposure, refer to Note 21 of the Consolidated Financial Statements.

United States Virgin Islands

The Corporation has operations in the United States Virgin Islands (the “USVI”) and has credit exposure to USVI government entities.

The USVI has been experiencing a number of fiscal and economic challenges that could adversely affect the ability of its public corporations and instrumentalities to service their outstanding debt obligations. PROMESA does not apply to the USVI and, as such, there is currently no federal legislation permitting the restructuring of the debts of the USVI and its public corporations and instrumentalities.

To the extent that the fiscal condition of the USVI continues to deteriorate, the U.S. Congress or the Government of the USVI may enact legislation allowing for the restructuring of the financial obligations of USVI government entities or imposing a stay on creditor remedies, including by making PROMESA applicable to the USVI.

At March 31, 2020, the Corporation’s direct exposure to USVI instrumentalities and public corporations amounted to approximately $69 million, of which $68 million is outstanding (compared to $71 million and $67 million, respectively, at December 31, 2019). Of the amount outstanding, approximately (i) $41 million represents loans to the West Indian Company LTD, a government-owned company that owns and operates a cruise ship pier and shopping mall complex in St. Thomas, (ii) $20 million represents loans to the Virgin Islands Water and Power Authority, a public corporation of the USVI that operates USVI’s water production and electric generation plants, and (iii) $7 million represents loans to the Virgin Islands Public Finance Authority, a public corporation of the USVI created for the purpose of raising capital for public projects (compared to $42 million, $17 million and $8 million, respectively, at December 31, 2019).

U.S. Government

As further detailed in Notes 6 and 7 to the Consolidated Financial Statements, a substantial portion of the Corporation’s investment securities represented exposure to the U.S. Government in the form of U.S. Government sponsored entities, as well as agency mortgage-backed and U.S. Treasury securities. In addition, $1.2 billion of residential mortgages and $65 million commercial loans were insured or guaranteed by the U.S. Government or its agencies at March 31, 2020 (compared to $1.1 billion and $66 million, respectively, at December 31, 2019).

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Non-Performing Assets

Non-performing assets include primarily past-due loans that are no longer accruing interest, renegotiated loans, and real estate property acquired through foreclosure. A summary, including certain credit quality metrics, is presented in Table 14.

The Corporation adopted the CECL accounting standard effective January 1, 2020. This framework requires management to estimate credit losses over the full remaining expected life of the loan using economic forecasts over a reasonable and supportable period, and historical information thereafter.

Excluding the impact of the adoption of CECL as well as the COVID-19 pandemic, the Corporation exhibited stable credit quality metrics throughout the first quarter of 2020. Significant changes in certain metrics reflect the adoption of the CECL methodology, as well as the impact of the unprecedented events that have unfolded as a result of the COVID-19 pandemic. The allowance for credit losses as of the first quarter of 2020 increased considerably due to the actual and expected impact of COVID-19 pandemic on the economic environment and the CECL adoption. The effects of the COVID-19 pandemic continue to evolve and the full extent of the economic disruption is uncertain. Management believes that the improvement over the last few years in the risk profile of the Corporation’s loan portfolios positions Popular to operate under challenging environments. Management will continue to carefully review the exposure of the portfolios to COVID-19 related risks, as well as changes in the economic outlook and their effect on credit quality.

At March 31, 2020, total non-performing assets (“NPAs”) increased by $253 million when compared with December 31, 2019. Total non-performing loans held-in-portfolio increased by $241 million from December 31, 2019, mainly driven by loans previously accounted for as purchased credit impaired (“PCD”). Following existing accounting guidance, purchased credit impaired (“PCI’) loans were excluded from non-performing status due to the estimation of cash flows at the pool level. Under CECL, these loans are accounted for on an individual loan basis under PCD accounting methodology and are no longer excluded from non-performing status. BPPR’s NPLs increased by $237 million, mostly related to PCI loans transition impact of $260 million. Excluding this impact, NPLs decreased by $23 million, mostly related to lower mortgage NPLs. Popular Bank’s NPLs increased by $4 million, also driven by the PCI transition of the taxi medallion portfolio. At March 31, 2020, the ratio of NPLs to total loans held-in-portfolio was 2.8% compared to 1.9% in the fourth quarter of 2019. In addition, loans-held-for-sale (“LHFS’) increased by $11 million driven by taxi medallion loans, and other real estate owned loans (“OREOs”) increased by $2 million.

At March 31, 2020, NPLs secured by real estate amounted to $645 million in the Puerto Rico operations and $26 million in the Popular U.S. operations. These figures were $406 million and $26 million, respectively, at December 31, 2019.

The Corporation’s commercial loan portfolio secured by real estate (“CRE”) amounted to $7.8 billion at March 31, 2020, of which $1.9 billion was secured with owner occupied properties, compared with $7.7 billion and $1.9 billion, respectively, at December 31, 2019. CRE NPLs amounted to $215 million at March 31, 2020, compared with $113 million at December 31, 2019. The CRE NPL ratios for the BPPR and Popular U.S. segments were 5.57% and 0.07%, respectively, at March 31, 2020, compared with 2.88% and 0.07%, respectively, at December 31, 2019.

In addition to the NPLs included in Table 14, at March 31, 2020, there were $244 million of performing loans, mostly commercial loans, which in management’s opinion, are currently subject to potential future classification as non-performing (December 31, 2019 - $207 million).

Excluding the PCI to PCD transition impact mentioned above, inflows of NPLs held-in-portfolio, excluding consumer loans, increased by $23.2 million, when compared to the inflows for the same quarter in 2019, primarily driven by higher inflows of NPLs held-in-portfolio at the BPPR segment. The BPPR mortgage inflows increased by $28.7 million from the same quarter in 2019, mainly due to repurchased PCD loans, offset in part by lower commercial inflows by $5.6 million. The U.S. inflows remained flat when compared to the same period in the prior year.

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Table 14 - Non-Performing Assets
	March 31, 2020										December 31, 2019
(Dollars in thousands)		BPPR		Popular U.S.		Popular, Inc.		As a % of loans HIP by category			BPPR		Popular U.S.		Popular, Inc.		As a % of loans HIP by category
Commercial[1]	$	251,104	$	7,404	$	258,508		2.1	%	$	147,255	$	3,505	$	150,760		1.2	%
Construction		-		-		-		-			119		26		145		-
Legacy[2]		-		1,980		1,980		9.7			-		1,999		1,999		9.0
Leasing		4,076		-		4,076		0.4			3,657		-		3,657		0.3
Mortgage[1]		404,465		12,176		416,641		5.9			283,708		11,091		294,799		4.1
Auto		26,431		-		26,431		0.9			31,148		-		31,148		1.1
Consumer [1]		49,607		11,432		61,039		2.0			33,313		12,020		45,333		1.5
Total non-performing loans held-in-portfolio		735,683		32,992		768,675		2.8	%		499,200		28,641		527,841		1.9	%
Non-performing loans held-for-sale [3]		-		10,679		10,679					-		-		-
Other real estate owned (“OREO”)		122,118		1,804		123,922					120,011		2,061		122,072
Total non-performing assets	$	857,801	$	45,475	$	903,276				$	619,211	$	30,702	$	649,913
Accruing loans past due 90 days or more[4] [5]	$	471,301	$	-	$	471,301				$	460,133	$	-	$	460,133
Ratios:
Non-performing assets to total assets		2.04	%	0.43	%	1.71	%				1.49	%	0.29	%	1.25	%
Non-performing loans held-in-portfolio to loans held-in-portfolio		3.64		0.44		2.78					2.47		0.40		1.93
Allowance for credit losses to loans held-in-portfolio		3.74		2.19		3.32					2.14		0.62		1.74
Allowance for credit losses to non-performing loans, excluding held-for-sale		102.89		493.40		119.65					86.67		157.32		90.50
HIP = “held-in-portfolio”
[1] The increase in non-accrual loans includes the initial impact of $278 million related to the adoption of CECL on the portfolio of previously purchased credit deteriorated loans. This includes mortgage loans for $133 million, commercial loans for $131 million and $14 million in consumer loans.
[2] The legacy portfolio is comprised of commercial loans, construction loans and lease financings related to certain lending products exited by the Corporation as part of restructuring efforts carried out in prior years at the Popular U.S. segment.
[3] There were $11 million in non-performing commercial loans held-for-sale as of March 31, 2020, none for the quarter ended December 31, 2019.
[4] It is the Corporation’s policy to report delinquent residential mortgage loans insured by FHA or guaranteed by the VA as accruing loans past due 90 days or more as opposed to non-performing since the principal repayment is insured. These include loans rebooked, which were previously pooled into GNMA securities amounting to $111 million (December 31, 2019 - $103 million). Under the GNMA program, issuers such as BPPR have the option but not the obligation to repurchase loans that are 90 days or more past due. For accounting purposes, these loans subject to repurchases option are required to be reflected on the financial statements of BPPR with an offseting liability. These balances include $222 million of residential mortgage loans insured by FHA or guaranteed by the VA that are no longer accruing interest as of March 31, 2020 (December 31, 2019 - $213 million). Furthermore, the Corporation has approximately $62 million in reverse mortgage loans which are guaranteed by FHA, but which are currently not accruing interest. Due to the guaranteed nature of the loans, it is the Corporation’s policy to exclude these balances from non-performing assets (December 31, 2019 - $65 million).
[5] The carrying value of loans accounted for under ASC Sub-topic 310-30 that are contractually 90 days or more past due was $153 million at December 31, 2019. This amount is excluded from the above table as the loans’ accretable yield interest recognition is independent from the underlying contractual loan delinquency status.

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Table 15 - Activity in Non-Performing Loans Held-in-Portfolio (Excluding Consumer Loans)
		For the quarter ended March 31, 2020
(Dollars in thousands)			BPPR		Popular U.S.	Popular, Inc.
Beginning balance		$	431,082	$	16,621	$	447,703
Transition of PCI to PCD loans under CECL			245,703		18,547		264,250
Plus:
	New non-performing loans		80,920		4,173		85,093
	Advances on existing non-performing loans		-		171		171
Less:
	Non-performing loans transferred to OREO		(10,390)		-		(10,390)
	Non-performing loans charged-off		(6,893)		(554)		(7,447)
	Loans returned to accrual status / loan collections		(84,853)		(6,719)		(91,572)
	Loans transferred to held-for-sale		-		(10,679)		(10,679)
Ending balance NPLs[1]		$	655,569	$	21,560	$	677,129
[1] Includes $2.0 million of NPLs related to the legacy portfolio.
Table 16 - Activity in Non-Performing Loans Held-in-Portfolio (Excluding Consumer Loans)
		For the quarter ended March 31, 2019
(Dollars in thousands)			BPPR		Popular U.S.	Popular, Inc.
Beginning balance		$	508,303	$	26,796	$	535,099
Plus:
	New non-performing loans		57,782		4,250		62,032
	Advances on existing non-performing loans		-		79		79
Less:
	Non-performing loans transferred to OREO		(4,117)		(124)		(4,241)
	Non-performing loans charged-off		(23,652)		(247)		(23,899)
	Loans returned to accrual status / loan collections		(52,385)		(3,442)		(55,827)
Ending balance NPLs[1]		$	485,931	$	27,312	$	513,243
[1] Includes $2.6 million of NPLs related to the legacy portfolio.

Table 17 - Activity in Non-Performing Commercial Loans Held-In-Portfolio
		For the quarter ended March 31, 2020
(In thousands)			BPPR		Popular U.S.		Popular, Inc.
Beginning Balance - NPLs		$	147,255	$	3,505	$	150,760
Transition of PCI to PCD loans under CECL			112,517		18,547		131,064
Plus:
	New non-performing loans		4,954		166		5,120
	Advances on existing non-performing loans		-		95		95
Less:
	Non-performing loans transferred to OREO		(2,202)		-		(2,202)
	Non-performing loans charged-off		(2,146)		(554)		(2,700)
	Loans returned to accrual status / loan collections		(9,274)		(3,676)		(12,950)
	Loans transferred to held-for-sale		-		(10,679)		(10,679)
Ending balance - NPLs		$	251,104	$	7,404	$	258,508

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Table 18 - Activity in Non-Performing Commercial Loans Held-In-Portfolio
		For the quarter ended March 31, 2019
(In thousands)			BPPR		Popular U.S.		Popular, Inc.
Beginning Balance - NPLs		$	182,950	$	1,076	$	184,026
Plus:
	New non-performing loans		10,554		2,220		12,774
Less:
	Non-performing loans transferred to OREO		(962)		-		(962)
	Non-performing loans charged-off		(17,918)		(50)		(17,968)
	Loans returned to accrual status / loan collections		(8,331)		(385)		(8,716)
Ending balance - NPLs		$	166,293	$	2,861	$	169,154

Table 19 - Activity in Non-Performing Construction Loans Held-In-Portfolio
		For the quarter ended March 31, 2020
(In thousands)			BPPR		Popular U.S.		Popular, Inc.
Beginning Balance - NPLs		$	119	$	26	$	145
Less:
	Loans returned to accrual status / loan collections		(119)		(26)		(145)
Ending balance - NPLs		$	-	$	-	$	-

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Table 20 - Activity in Non-Performing Construction Loans Held-In-Portfolio
		For the quarter ended March 31, 2019
(In thousands)			BPPR		Popular U.S.		Popular, Inc.
Beginning Balance - NPLs		$	1,788	$	12,060	$	13,848
Plus:
	New non-performing loans		-		-		-
	Advances on existing non-performing loans		-		-		-
Ending balance - NPLs		$	1,788	$	12,060	$	13,848

Table 21 - Activity in Non-Performing Mortgage Loans Held-in-Portfolio
		For the quarter ended March 31, 2020
(Dollars in thousands)			BPPR		Popular U.S.		Popular, Inc.
Beginning balance - NPLs		$	283,708	$	11,091	$	294,799
Transition of PCI to PCD loans under CECL			133,186		-		133,186
Plus:
	New non-performing loans		75,966		4,007		79,973
	Advances on existing non-performing loans		-		52		52
Less:
	Non-performing loans transferred to OREO		(8,188)		-		(8,188)
	Non-performing loans charged-off		(4,747)		-		(4,747)
	Loans returned to accrual status / loan collections		(75,460)		(2,974)		(78,434)
Ending balance - NPLs		$	404,465	$	12,176	$	416,641

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Table 22 - Activity in Non-Performing Mortgage Loans Held-in-Portfolio
		For the quarter ended March 31, 2019
(Dollars in thousands)			BPPR		Popular U.S.		Popular, Inc.
Beginning balance - NPLs		$	323,565	$	11,033	$	334,598
Plus:
	New non-performing loans		47,228		1,820		49,048
	Advances on existing non-performing loans		-		72		72
Less:
	Non-performing loans transferred to OREO		(3,155)		(124)		(3,279)
	Non-performing loans charged-off		(5,734)		(197)		(5,931)
	Loans returned to accrual status / loan collections		(44,054)		(2,796)		(46,850)
Ending balance - NPLs		$	317,850	$	9,808	$	327,658

Loan Delinquencies

Another key measure used to evaluate and monitor the Corporation’s asset quality is loan delinquencies. Loans delinquent 30 days or more, as a percentage of their related portfolio category at March 31, 2020 and December 31 2019, are presented below.

Table 23 - Loan Delinquencies
(Dollars in thousands)		March 31, 2020							December 31, 2019
	Loans delinquent 30 days or more		Total loans		Total delinquencies as a percentage of total loans			Loans delinquent 30 days or more		Total loans		Total delinquencies as a percentage of total loans
Commercial	$	348,845	$	12,498,969		2.79	%	$	231,692	$	12,312,751		1.88	%
Construction		4,411		902,380		0.49			1,700		831,092		0.20
Legacy		2,058		20,435		10.07			2,056		22,105		9.30
Leasing		28,315		1,088,542		2.60			18,724		1,059,507		1.77
Mortgage		1,373,800		7,094,757		19.36			1,299,443		7,183,532		18.09
Consumer		324,060		6,057,189		5.35			249,987		5,997,886		4.17
Loans held-for-sale		11,452		87,855		13.04			-		59,203		-
Total	$	2,092,941	$	27,750,127		7.54	%	$	1,803,602	$	27,466,076		6.57	%

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Allowance for Credit Losses Loans Held-in-Portfolio

The Corporation adopted the new CECL accounting standard effective on January 1, 2020. The allowance for credit losses (“ACL”), represents management’s estimate of expected credit losses through the remaining contractual life of the different loan segments, impacted by expected prepayments. The ACL is maintained at a sufficient level to provide for estimated credit losses on collateral dependent loans as well as troubled debt restructurings separately from the remainder of the loan portfolio. The Corporation’s management evaluates the adequacy of the ACL on a quarterly basis. In this evaluation, management considers current conditions, macroeconomic economic expectations through a reasonable and supportable period, historical loss experience, portfolio composition by loan type and risk characteristics, results of periodic credit reviews of individual loans, and regulatory requirements, amongst other factors.

The Corporation must rely on estimates and exercise judgment regarding matters where the ultimate outcome is unknown, such as economic developments affecting specific customers, industries or markets. Other factors that can affect management’s estimates are recalibration of statistical models used to calculate lifetime expected losses, changes in underwriting standards, financial accounting standards and loan impairment measurements, among others. Changes in the financial condition of individual borrowers, in economic conditions, and in the condition of the various markets in which collateral may be sold, may also affect the required level of the allowance for loan losses. Consequently, the business financial condition, liquidity, capital and results of operations could also be affected. Refer to Note 4 – Summary of significant accounting policies included in this Form 10-Q for a description of the Corporation’s allowance for credit losses methodology.

At March 31, 2020, the allowance for credit losses increased by $442 million from the fourth quarter of 2019 to $920 million; an increase of 93%. The CECL adoption impact resulted in an increase of $315 million (“Day 1 impact”) in the allowance for credit losses related to loans. Approximately, $298 million of this increase was reflected as a reduction of the opening balance of retained earnings, net of income taxes. The remaining $17 million, related to PCD loans previously accounted for under the Accounting Standards Codification ("ASC") Subtopic 310-30, were reclassified from certain contra loan balance accounts of that portfolio. Excluding such Day 1 impact, the ACL increase of $127 million was mainly attributable to the significant change in the macroeconomic conditions from the COVID-19 pandemic. The ratio of the allowance for credit losses to loans held-in-portfolio was 3.32% at March 31, 2020, compared to 1.74% at December 31, 2019. The ratio of the allowance for credit losses to NPLs held-in-portfolio stood at 119.7% compared to 90.5% in the previous quarter.

The BPPR ACL increased by $324 million to $757 million, or 3.74% of loan-held-in portfolio, from December 31, 2019, mainly driven by the Day 1 impact of $270 million. Consumer and mortgage loans accounted for $122 million and $86 million, respectively of this impact. The Popular U.S. ACL increased by $118 million to $163 million, or 2.19% of loan-held-in portfolio, from December 31, 2019, primarily due to the CECL adoption impact of $45 million. Excluding the Day 1 impact, incremental reserves were due to the expected economic impact of COVID-19.

The provision for credit losses for the first quarter of 2020 amounted to $189.0 million, compared to $41.8 million in the same period in the prior year, an increase of $147.2 million, reflective the impact of the CECL adoption, as well as the impact of the COVID-19 pandemic. Refer to the Provision for Credit Losses section of this MD&A for additional information.

The following tables present the breakdown of the allowance for credit losses by loan categories for the periods ended March 31, 2020 and December 31, 2019.

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Table 24 - Allowance for Credit Losses - Loan Portfolios
March 31, 2020
(Dollars in thousands)	Commercial			Construction				Legacy [1]		Leasing		Mortgage			Consumer			Total
Total ACL	$	305,048		$	2,591		$	2,026	$	12,589		$	227,087		$	370,375		$	919,716
Total loans held-in-portfolio	$	12,498,969		$	902,380		$	20,435	$	1,088,542		$	7,094,757		$	6,057,189		$	27,662,272
ACL to loans held-in-portfolio		2.44	%		0.29	%		9.91	%	1.16	%		3.20	%		6.11	%		3.32	%
[1] The legacy portfolio is comprised of commercial loans, construction loans and lease financings related to certain lending products exited by the
Corporation as part of restructuring efforts carried out in prior years at the Popular U.S. reportable segment.

Table 25 - Allowance for Credit Losses - Loan Portfolios
December 31, 2019
(Dollars in thousands)	Commercial			Construction				Legacy [1]		Leasing		Mortgage			Consumer			Total
Specific ALLL	$	20,533		$	6		$	-	$	61		$	42,804		$	21,822		$	85,226
Impaired loans	$	399,549		$	119		$	-	$	507		$	531,855		$	100,791		$	1,032,821
Specific ALLL to impaired loans		5.14	%		5.04	%		-	%	12.03	%		8.05	%		21.65	%		8.25	%
General ALLL	$	126,519		$	4,772		$	630	$	10,707		$	78,304		$	171,550		$	392,482
Loans held-in-portfolio, excluding impaired loans	$	11,913,202		$	830,973		$	22,105	$	1,059,000		$	6,651,677		$	5,897,095		$	26,374,052
General ALLL to loans held-in-portfolio, excluding impaired loans		1.06	%		0.57	%		2.85	%	1.01	%		1.18	%		2.91	%		1.49	%
Total ALLL	$	147,052		$	4,778		$	630	$	10,768		$	121,108		$	193,372		$	477,708
Total loans held-in-portfolio	$	12,312,751		$	831,092		$	22,105	$	1,059,507		$	7,183,532		$	5,997,886		$	27,406,873
ALLL to loans held-in-portfolio		1.19	%		0.57	%		2.85	%	1.02	%		1.69	%		3.22	%		1.74	%
[1] The legacy portfolio is comprised of commercial loans, construction loans and lease financings related to certain lending products exited by the
Corporation as part of restructuring efforts carried out in prior years at the Popular U.S. reportable segment.

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Annualized net charge offs

The following table presents annualized net charge-offs to average loans held-in-portfolio (“HIP”) by loan category for the quarters ended March 31, 2020 and 2019.

Table 26 - Annualized Net Charge-offs (Recoveries) to Average Loans Held-in-Portfolio
	Quarter ended March 31, 2020						Quarter ended March 31, 2019
	BPPR		Popular U.S.		Popular, Inc.		BPPR		Popular U.S.		Popular, Inc.
Commercial	0.03	%	0.01	%	0.02	%	0.90	%	0.24	%	0.64	%
Construction	(0.05)		(0.09)		(0.08)		(0.08)		―		(0.01)
Leases	1.23		―		1.23		0.63		―		0.63
Legacy	―		(1.93)		(1.93)		―		(11.36)		(11.36)
Mortgage	0.37		―		0.32		0.71		0.11		0.64
Consumer	3.54		2.88		3.49		1.95		3.73		2.09
Total annualized net charge-offs to average loans held-in-portfolio	1.18	%	0.17	%	0.91	%	1.09	%	0.38	%	0.92	%

Net charge-offs (“NCOs”) for the quarter ended March 31, 2020 amounted to $62.5 million, increased slightly by $2.0 million, when compared to the same quarter in 2019. This increase was primarily due to higher NCOs in the BPPR segment, driven by higher consumer NCOs by $25.1 million (mostly auto loans), offset in part by lower commercial NCOs by $16.0 million.

Troubled debt restructurings

The Corporation’s TDR loans amounted to $1.6 billion at March 31, 2020, increasing by $17 million, or approximately 1.06%, from December 31, 2019, mainly driven by higher TDRs in the BPPR segment by $16 million. The increase in BPPR was mostly related to higher mortgage TDRs by $21 million, of which $14 million were government guaranteed loans, partially offset by a decrease of $4 million in the BPPR consumer portfolio. TDRs in accruing status increased by $15 million from December 31, 2019, while non-accruing TDRs increased by $2 million.

In response to the COVID-19 pandemic, the Corporation has entered into loan modifications with eligible customers in mortgage, consumer loans, credit cards, auto loans and leases and certain commercial credit facilities, comprised mainly of payment deferrals of up to six months, subject to certain terms and conditions. The Puerto Rico Legislative Assembly has also enacted legislation requiring financial institutions to offer to clients impacted by the COVID-19 pandemic moratoriums on consumer financial products through June 2020. The Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”), signed by the President of the United States as part of an economic stimulus package, provided relief related to U.S. GAAP requirements for loan modifications related to COVID-19 relief measures. In addition, the Federal Reserve, along with other U.S. banking regulators, also issued interagency guidance to financial institutions that offers some practical expedients for evaluating whether loan modifications that occur in response to the COVID-19 pandemic are TDRs. According to the interagency guidance, COVID-19 related short-term modifications (i.e., six months or less) granted to consumer or commercial loans that were current as of the date of the loan modification are not TDRs, since financial institutions may conclude that the borrower is not experiencing financial difficulties. In addition, a modification or deferral program that is mandated by the federal government or a state government (e.g., a state program that requires all institutions within that state to suspend mortgage payments for a specified period) does not represent a TDR.

In accordance with the guidance in the CARES Act and interagency regulatory guidance, the loan modifications completed by the Corporation as part of the COVID-19 relief measures have not been treated as TDRs. Furthermore, these loan modifications do not affect the asset quality measures as the deferred payments are not deemed to be delinquent and the Corporation continues to accrue interest on these loans.

At March 31, 2020, the Corporation had completed 6,304 in modifications for residential mortgage loans with an unpaid principal balance of $832 million in response to the COVID-19 pandemic.

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Refer to Note 9 to the Consolidated Financial Statements for additional information on modifications considered troubled debt restructurings, including certain qualitative and quantitative data about troubled debt restructurings performed in the past twelve months.

ADOPTION OF NEW ACCOUNTING STANDARDS AND ISSUED BUT NOT YET EFFECTIVE ACCOUNTING STANDARDS

Refer to Note 3, “New Accounting Pronouncements” to the Consolidated Financial Statements.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Quantitative and qualitative disclosures for the current period can be found in the Market Risk section of this report, which includes changes in market risk exposures from disclosures presented in the Corporation’s 2019 Form 10-K.

Item 4. Controls and Procedures

Disclosure Controls and Procedures

The Corporation’s management, with the participation of the Corporation’s Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of the Corporation’s disclosure controls and procedures (as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) as of the end of the period covered by this report. Based on such evaluation, the Corporation’s Chief Executive Officer and Chief Financial Officer have concluded that, as of the end of such period, the Corporation’s disclosure controls and procedures are effective in recording, processing, summarizing and reporting, on a timely basis, information required to be disclosed by the Corporation in the reports that it files or submits under the Exchange Act and such information is accumulated and communicated to management, as appropriate, to allow timely decisions regarding required disclosures.

Internal Control Over Financial Reporting

There have been no changes in the Corporation’s internal control over financial reporting (as such term is defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) that occurred during the quarter ended March 31, 2020 that have materially affected, or are reasonably likely to materially affect, the Corporation’s internal control over financial reporting.

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Part II - Other Information

Item 1. Legal Proceedings

For a discussion of Legal Proceedings, see Note 21, Commitments and Contingencies, to the Consolidated Financial Statements.

Item 1A. Risk Factors

In addition to the other information set forth in this report, you should carefully consider the risk factors discussed under “Part I - Item 1A - Risk Factors” in our 2019 Form 10-K. These factors could materially adversely affect our business, financial condition, liquidity, results of operations and capital position, and could cause our actual results to differ materially from our historical results or the results contemplated by the forward-looking statements contained in this report. Also refer to the discussion in “Part I - Item 2 – Management’s Discussion and Analysis of Financial Condition and Results of Operations” in this report for additional information that may supplement or update the discussion of risk factors below and in our 2019 Form 10-K.

The risks described in our 2019 Form 10-K and in this report are not the only risks facing us. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition, liquidity, results of operations and capital position.

There have been no material changes to the risk factors previously disclosed under Item 1A of the Corporation’s 2019 Form 10-K, except for the risks included below which supplement the risk factors described in our 2019 Form 10-K.

The coronavirus (COVID-19) pandemic has significantly disrupted the global economy and the markets in which we operate, which has adversely impacted, and is likely to continue to adversely impact, our business, financial condition and results of operation. Its continued impact will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic, the direct and indirect impact of the pandemic on our employees, customers, clients, counterparties and service providers, as well as other market participants, and actions taken by governmental authorities and other third parties in response to the pandemic.

The COVID-19 pandemic has significantly disrupted and negatively impacted the global economy, disrupted global supply chains, created significant volatility in the financial markets, significantly increased unemployment levels worldwide and decreased consumer confidence and commercial activity generally, including in the markets in which we do business, leading to an increased risk of delinquencies, defaults and foreclosures. Governments across the world have ordered the temporary closure of many businesses and the institution of social distancing and shelter in place requirements in response to the pandemic. The COVID-19 pandemic has also contributed to:

 Higher and more volatile credit loss expense and potential for increased charge-offs;

 Ratings downgrades, credit deterioration and defaults in many industries;

 A sudden and significant reduction in the valuation of the equity, fixed-income and commodity markets and the significant increase in the volatility of those markets; and

 A decrease in the rates and yields on U.S. Treasury securities, which has led to decreased net interest income.

In Puerto Rico, our primary market, the Governor has issued several executive orders beginning on March 15, 2020 declaring a health emergency, ordering residents to shelter in place, implementing a mandatory curfew and requiring the closure of all businesses, except for certain businesses that provide essential services, including banking and financial institutions. Certain of the restrictions on the operation of businesses have been eased in recent weeks and the government has stated that it may provide for further easing of such restrictions in a manner that gradually allows for the opening of the economy. Significant restrictions on non-essential business activities remain, however, and many businesses, including retail establishments, remain closed or are operating partially. The government of the USVI and state governments in the U.S. mainland, including New York, New Jersey and Florida, where PB has branches, also declared states of emergency as a result of the pandemic, ordered the temporary closure of all non-essential businesses, and ordered its citizens to remain sheltered in place and to observe social distancing, causing a similar significant economic disruption.

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The restrictions imposed by governments in response to the outbreak have caused significant disruption to economic activity and a sharp increase in unemployment in Puerto Rico, which has been facing significant fiscal and economic challenges for over a decade, as well as in the other markets in which we operate. Further deterioration of the Puerto Rico and the broader U.S. economy would be expected to adversely affect the ability of our borrowers to comply with their financial obligations and adversely impact demand for our products and services. The disruption in economic activity would be expected to further adversely affect the financial condition of government entities in Puerto Rico and the USVI to which we have exposure.

The COVID-19 pandemic has significantly disrupted our operations and already negatively impacted our business, financial condition and operations. Many of BPPR’s and PB’s branches were temporarily closed in response to the pandemic. Currently, approximately 75% of BPPR’s branches are operating and nearly all of PB’s branches are operating, with some on daily alternating schedules. Furthermore, due to restrictions on non-essential business activities imposed on some of our third-party service providers, certain of BPPR’s lines of business, including mortgage originations, were temporarily suspended from mid-March to early May. To protect the health and safety of our workforce, we have facilitated a significant portion of our workforce to work remotely, which further exposes the Corporation to heightened risks with respect to cyber-security, information security, other operational incidents and its ability to maintain an effective system of internal controls. Any disruption to our ability to deliver financial products or services to, or interact with, our clients and customers could result in losses or increased operational costs, regulatory fines, penalties and other sanctions, or harm our reputation.

Furthermore, in response to the pandemic, the Corporation has taken measures to ensure the continuity of our operations and the safety of our employees and customers, while providing financial relief to customers through programs such as payment moratoriums, suspensions of foreclosures and other collection activity, as well as waivers of certain fees and service charges. The Puerto Rico Legislative Assembly has enacted legislation requiring financial institutions to offer to clients impacted by the COVID-19 pandemic moratoriums on consumer financial products through June 2020. The Federal Government has also approved several economic stimulus measures, including the Coronavirus Aid, Relief and Economic Security Act, or the CARES Act, that seek to cushion the economic fallout of the pandemic. However, there can be no assurance that measures taken by governmental authorities will be sufficient to offset the pandemic’s economic impact and our participation (or lack of participation) in certain of governmental programs enacted in response to the pandemic could result in reputational harm, litigation and/or regulatory and other government action against the Corporation. Furthermore, moratoriums imposed by Federal and/or state law or provided voluntarily by the Corporation may limit our ability to determine the impact of the COVID-19 pandemic on the financial condition of certain of our customers and the credit quality of our loan portfolio until borrowers that have benefited from such moratoriums are required to resume loan repayments.

The Corporation’s results for the first quarter of 2020 already reflect the impact during the month of March 2020 of the business disruption and relief measures described above. For example, the Corporation’s revenue streams were impacted during the quarter reflecting the impact of reduced consumer transaction activity, the waiver of certain late fees and service charges, as well as the suspension in mortgage origination and related securitization and loan sale activities. The Corporation also incurred additional expenses related to front-line employee bonuses, the enabling of remote access for employees to work from home, the expansion of employee benefits, as well as the impact of specific measures to prevent the spread of the disease and efforts related to customer relief programs, among other related expenses. During the length of the impact of the pandemic, its effects on certain of the Corporation’s revenue line items, such as interchange income, service charges, debit and credit card fees, mortgage servicing income and gain on sale of mortgage loans, are expected to be more pronounced during at least the second quarter of 2020. The continued effects of the pandemic may also impact the liquidity of the bank holding company and its operating subsidiaries. Moreover, the provision for credit losses for the loans and investments portfolios includes $134 million in incremental reserves due to the expected economic impact of COVID-19. While this provision is based on management’s current best estimate of the impact of the pandemic, there is significant uncertainty with respect to the full extent of its impact and, as a result, the financial impact on the Corporation’s business, financial condition, liquidity, results of operations and capital position may be significantly greater than that estimated by management and reflected in our financial statements for the quarter ended March 31, 2020. The extent to which the COVID-19 pandemic continues to impact our business, results of operations and financial condition (including our regulatory capital and liquidity ratios), as well as the operations of our clients, customers, service providers and suppliers, will depend on future developments, which are highly uncertain and cannot be predicted at this time, including the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response to the pandemic.

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The length of the pandemic and the efficacy of the extraordinary measures being put in place to address it are unknown. Even after the pandemic subsides, the global economy may continue to experience a recession, and we anticipate our businesses would be materially and adversely affected by a prolonged recession. To the extent the pandemic adversely affects our business, financial condition, liquidity or results of operations, it may also have the effect of heightening many of the other risks described in the section entitled “Risk Factors” in our 2019 Form 10-K and any subsequent Quarterly Reports on Form 10-Q.

The COVID-19 pandemic’s impact on our business, financial condition, liquidity, results of operations and capital position may affect the ability of the Corporation to continue paying dividends to its shareholders or repurchase shares of the Corporation’s common stock, as well as the value of the Corporation’s goodwill and its deferred tax assets.

As a bank holding company, the Corporation depends primarily on dividends from its banking and other operating subsidiaries to fund its cash needs, as well as declare dividends to its shareholders and to repurchase shares of its common stock. If as a result of the effects of the COVID-19 pandemic the Corporation’s banking subsidiaries fail to generate sufficient net income to make dividend payments to the bank holding company, this would be expected to have a negative impact on the Corporation’s financial condition, liquidity, results of operation and capital position and affect the ability of the Corporation to pay dividends to its shareholders and to repurchase shares of its common stock.

Furthermore, the impact of the COVID-19 pandemic may also adversely affect the Corporation’s goodwill and the realizability of its deferred tax assets. For example, a further decline in the Corporation’s stock price related to global and/or regional macroeconomic conditions, the continued weakness in the Puerto Rico economy and fiscal situation, reduced future earnings estimates and the continuance of the current interest rate environment could have a material impact on the determination of the fair value of our reporting units, which could in turn result in an impairment of goodwill. Similarly, the COVID-19 pandemic’s impact on the expected profitability of our businesses may affect the realizability of our deferred tax assets in our Puerto Rico and U.S. operations. An impairment of goodwill or a write-down of the Corporation’s deferred tax assets would affect the Corporation’s financial condition and results of operation.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Issuer Purchases of Equity Securities

In April 2004, the Corporation’s shareholders adopted the Popular, Inc. 2004 Omnibus Incentive Plan. As of March 31, 2020, the maximum number of shares of common stock remaining available for future issuance under this plan was 581,841. In January 2020, the Corporation entered into an accelerated share repurchase transaction (“ASR”) and, in connection therewith, received an initial share delivery of 7,055,919 shares of common stock. In March 2020, the Corporation received 642,400 additional shares after the early termination of the ASR and added to treasury stock 53,323 shares of common stock related to shares that were withheld under Popular’s employee restricted and performance share awards to satisfy tax requirements.

The following table sets forth the details of purchases of Common Stock during the quarter ended March 31, 2020:

Issuer Purchases of Equity Securities
Not in thousands
Period	Total Number of Shares Purchased	Average Price Paid per Share		Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs	Approximate Dollar Value of Shares that May Yet be Purchased Under the Plans or Programs
January 1- January 31	7,055,919	$	56.69	-	$167,047,411
February 1- February 29	-		-	-	167,047,411
March1- March 31	695,723		36.86	-	148,001,779
Total March 31, 2020	7,751,642	$	54.91	-	$148,001,779

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Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

None.

Item 6. Exhibits

Exhibit Index

Exhibit No	Exhibit Description
10.1	Form of Popular, Inc. 2020 Long-Term Equity Incentive Award and Agreement (1)
31.1	Certification pursuant to Section 302 of the Sarbanes-Oxley Act of 2002(1)
31.2	Certification pursuant to Section 302 of the Sarbanes-Oxley Act of 2002(1)
32.1	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002(1)
32.2	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002(1)
101. INS	XBRL Instance Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline Document.
101.SCH	Inline Taxonomy Extension Schema Document(1)
101.CAL	Inline XBRL Taxonomy Extension Calculation Linkbase Document(1)
101.DEF	Inline XBRL Taxonomy Extension Definitions Linkbase Document(1)
101.LAB	Inline XBRL Taxonomy Extension Label Linkbase Document(1)
101.PRE	Inline XBRL Taxonomy Extension Presentation Linkbase Document(1)
104	The cover page of Popular, Inc. Quarterly Report on Form 10-Q for the quarter ended March 31, 2020, formatted in Inline XBRL (included within the Exhibit 101 attachments)(1)

(1) Included herewith

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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
	POPULAR, INC.
	(Registrant)
Date: May 11, 2020	By: /s/ Carlos J. Vázquez
	Carlos J. Vázquez
	Executive Vice President &
	Chief Financial Officer
Date: May 11, 2020	By: /s/ Jorge J. García
	Jorge J. García
	Senior Vice President & Corporate Comptroller

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