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Related party transactions - Related party transactions with affiliated company - Additional Information 2 (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Dec. 31, 2019
Related Party Transaction      
Aggregated unpaid principal balance     $ 1,223,205
Charge-offs $ 78,683 $ 79,841  
EVERTEC Inc.      
Related Party Transaction      
Related Party Transaction, Amounts of Transaction $ 48,146 $ 43,588