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Goodwill and other intangible assets - Additional Information (Details) - USD ($)
3 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Dec. 31, 2019
Jul. 31, 2019
Goodwill and other intangible assets        
Amortization Of Intangible Assets $ 2,473,000 $ 2,312,000    
Identifiable intangible assets 6,100,000   $ 6,100,000  
Changes in the carrying amount of goodwill $ 0 $ 0    
Discounted cash flow approach | Minimum        
Goodwill and other intangible assets        
Cost of equity discount rate 10.27%      
Discounted cash flow approach | Maximum        
Goodwill and other intangible assets        
Cost of equity discount rate 11.01%      
Customer relationship        
Goodwill and other intangible assets        
Finite-Lived Customer Relationships, Gross $ 42,909,000   $ 42,909,000  
Banco Popular de Puerto Rico        
Goodwill and other intangible assets        
Step 1 Fair Value Excess Over Carrying Amount $ 761,000,000     $ 1,200,000,000
Percentage excess of fair value of reporting unit over equity value 25.00%     37.00%
Goodwill impairment charge $ 0      
Banco Popular de Puerto Rico | Exclude comparable transactions approach        
Goodwill and other intangible assets        
Step 1 Fair Value Excess Over Carrying Amount $ 589,000,000      
Percentage excess of fair value of reporting unit over equity value 19.00%      
Popular U.S.        
Goodwill and other intangible assets        
Step 1 Fair Value Excess Over Carrying Amount $ 85,000,000     $ 338,000,000
Percentage excess of fair value of reporting unit over equity value 5.00%     21.00%
Goodwill impairment charge $ 0      
Popular U.S. | Exclude comparable transactions approach        
Goodwill and other intangible assets        
Step 1 Fair Value Excess Over Carrying Amount $ 26,000,000      
Percentage excess of fair value of reporting unit over equity value 2.00%      
Banco Popular de Puerto Rico and Popular Bank        
Goodwill and other intangible assets        
Percentage Of Goodwill 91.00%