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Goodwill and other intangible assets - Gross amount of goodwill and accumulated impairment losses (Details) - USD ($)
$ in Thousands
Mar. 31, 2020
Dec. 31, 2019
Goodwill    
Goodwill Gross $ 839,334 $ 839,334
Goodwill Impaired Accumulated Impairment Loss 168,212 168,212
Goodwill (net amounts) 671,122 671,122
Banco Popular de Puerto Rico    
Goodwill    
Goodwill Gross 324,049 324,049
Goodwill Impaired Accumulated Impairment Loss 3,801 3,801
Goodwill (net amounts) 320,248 320,248
Popular U.S.    
Goodwill    
Goodwill Gross 515,285 515,285
Goodwill Impaired Accumulated Impairment Loss 164,411 164,411
Goodwill (net amounts) $ 350,874 $ 350,874