Transfers of financial assets and servicing assets - Fair value of purchased and originated MSRs, valuation assumptions and sensitivity (Details) - Residential Mortgage - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
Mar. 31, 2020	Dec. 31, 2019
Transfers of financial assets
Weighted average life	9 years 9 months 18 days	9 years 10 months 24 days
Prepayment speed	5.90%	6.30%
Originated MSRs
Transfers of financial assets
Fair value of servicing rights	$ 56,725	$ 58,842
Weighted average life	6 years 7 months 6 days	6 years 8 months 12 days
Prepayment speed	6.00%	5.70%
Impact on fair value of 10% adverse change	$ (1,348)	$ (1,303)
Impact on fair value of 20% adverse change	$ (2,652)	$ (2,568)
Discount rate	11.40%	11.40%
Impact on fair value of 10% adverse change	$ (2,268)	$ (2,381)
Impact on fair value of 20% adverse change	(4,379)	(4,596)
Purchased MSRs
Transfers of financial assets
Fair value of servicing rights	$ 90,586	$ 92,064
Weighted average life	6 years 3 months 18 days	6 years 3 months 18 days
Prepayment speed	6.50%	6.20%
Impact on fair value of 10% adverse change	$ (2,409)	$ (2,306)
Impact on fair value of 20% adverse change	$ (4,720)	$ (4,525)
Discount rate	11.00%	11.00%
Impact on fair value of 10% adverse change	$ (3,508)	$ (3,603)
Impact on fair value of 20% adverse change	$ (6,778)	$ (6,959)

The carrying amount (fair value) as of the balance sheet date of the transferor's interests in transferred financial assets (typically securitized receivables, generally not involved in the collection of principal) following transfer of significant portions of such financial instruments to other parties. Such interests could be ancillary cash flows and interest-only strips.

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 860
-SubTopic 20
-Section 50
-Paragraph 4
-Subparagraph (a)(3)
-URI http://asc.fasb.org/extlink&oid=118948506&loc=d3e107314-111719

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- Definition

The hypothetical financial impact of a 10 percent adverse change of the discount rate on the fair value of transferor's interests in transferred financial assets (including any servicing assets or servicing liabilities) as of the balance sheet date.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 860
-SubTopic 20
-Section 50
-Paragraph 4
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=118948506&loc=d3e107314-111719

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- Definition

The hypothetical financial impact of a 10 percent adverse change of prepayment speed on the fair value of transferor's interests in transferred financial assets (including any servicing assets or servicing liabilities) as of the balance sheet date.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 860
-SubTopic 20
-Section 50
-Paragraph 4
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=118948506&loc=d3e107314-111719

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- Definition

The hypothetical financial impact of a 20 percent adverse change of the discount rate on the fair value of transferor's interests in transferred financial assets (including any servicing assets or servicing liabilities) as of the balance sheet date.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 860
-SubTopic 20
-Section 50
-Paragraph 4
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=118948506&loc=d3e107314-111719

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- Definition

The hypothetical financial impact of a 20 percent adverse change of prepayment speed on the fair value of transferor's interests in transferred financial assets (including any servicing assets or servicing liabilities) as of the balance sheet date.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 860
-SubTopic 20
-Section 50
-Paragraph 4
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-URI http://asc.fasb.org/extlink&oid=118948506&loc=d3e107314-111719

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- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

No definition available.

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- Definition

Discount rate used to estimate the fair value of servicing assets and servicing liabilities.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 860
-SubTopic 50
-Section 50
-Paragraph 2
-Subparagraph (d)
-URI http://asc.fasb.org/extlink&oid=116651436&loc=d3e122596-111746

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- Definition

Estimated rate of prepayments of principal on servicing assets and servicing liabilities.

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- Definition

Weighted average life of financial assets and financial liabilities, in 'PnYnMnDTnHnMnS' format, for example, 'P1Y5M13D' represents the reported fact of one year, five months, and thirteen days.

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