8-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 8-K

CURRENT REPORT

PURSUANT TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): July 19, 2019

CITIZENS FINANCIAL GROUP, INC.

(Exact name of registrant as specified in its charter)

Delaware	001-36636	05-0412693
(State or other jurisdiction of incorporation )	(Commission File No.)	(IRS Employer Identification No.)

One Citizens Plaza Providence, RI	02903
(Address of principal executive offices)	(Zip code)

Registrant’s telephone number, including area code: (401) 456-7000

Not Applicable

(Former name or former address, if changed since last report.)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

[  ] Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

[  ] Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

[  ] Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

[  ] Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common stock, $0.01 par value per share	CFG	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 6.350% Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D	CFG PrD	New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 under the Securities Act (17 CFR 230.405) or Rule 12b-2 under the Exchange Act (17 CFR 240.12b-2).

Emerging growth company  ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐

Item 2.02 Results of Operations and Financial Condition.

On July 19, 2019, Citizens Financial Group, Inc. (the “Company”) issued a press release announcing its second quarter 2019 earnings and posted on its website the press release and a financial supplement. Copies of the press release and financial supplement are being furnished as Exhibits 99.1 and 99.3, respectively.

Item 7.01 Regulation FD Disclosure.

For the benefit of investors, the Company has posted on its website an investor presentation in connection with its earnings conference call. A copy of the investor presentation is being furnished as Exhibit 99.2.

The information in this Form 8-K and Exhibits attached hereto are being furnished pursuant to Items 2.02 and 7.01, respectively, and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, nor shall this information be deemed incorporated by reference into any filings under the Securities Act of 1933, as amended.

Item 9.01 Financial Statements and Exhibits.

	Exhibit Number	Description
(d)	Exhibit 99.1	Citizens Financial Group, Inc. press release dated July 19, 2019
	Exhibit 99.2	Citizens Financial Group, Inc. earnings release presentation issued July 19, 2019
	Exhibit 99.3	Citizens Financial Group, Inc. financial supplement for second quarter 2019

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

CITIZENS FINANCIAL GROUP, INC.
By:	/s/ John F. Woods
	John F. Woods
	Chief Financial Officer

Date: July 19, 2019

EX-99.1

Exhibit 99.1

Citizens Financial Group, Inc. Reports Second Quarter Net Income of

$453 million and EPS of $0.95

Underlying net income of $458 million up 8% and EPS of $0.96 up 9% year over year*

Strong fee revenue growth paced by record results in Mortgage, Wealth and Capital Markets

Tangible book value per share up 12% year over year; up 4% sequential quarter

Raised third quarter 2019 common dividend 13% to $0.36 per share

PROVIDENCE, RI (July 19, 2019) Citizens Financial Group, Inc. (NYSE: CFG or “Citizens”) today reported second quarter net income of $453 million, up 7% from $425 million in second quarter 2018, and earnings per share of $0.95, up 8% from $0.88 per share in second quarter 2018. Second quarter 2019 results reflect a net $5 million after-tax reduction, or $(0.01) per share, from notable items compared with none in second quarter 2018 and a net $4 million after-tax reduction, or $(0.01) per share, in first quarter 2019. Second quarter 2019 Return on Average Tangible Common Equity* (“ROTCE”) of 12.8% compares with 12.9% in second quarter 2018 and 13.0% in first quarter 2019.

On an Underlying basis, which excludes notable items,* second quarter 2019 net income available to common stockholders of $440 million increased 4% from second quarter 2018 and 3% from first quarter 2019. Earnings per common share of $0.96 per share increased 9% from second quarter 2018 and 3% from first quarter 2019. Underlying second quarter 2019 ROTCE* of 12.9% compares with 12.9% in second quarter 2018 and 13.1% in first quarter 2019. Tangible book value per common share of $30.88 increased 12% from second quarter 2018 and 4% from first quarter 2019.

“We are pleased to report another strong quarterly result, paced by good fee income growth, strong expense discipline and solid execution against our strategic initiatives,” said Chairman and Chief Executive Officer Bruce Van Saun. “We feel good about our ability to integrate and leverage our recent fee-based acquisitions, and about our continued success with Citizens Access, which provides a springboard for broader digital initiatives. Also noteworthy is the launch of our TOP 6 Program, which will drive further improvement in the overall efficiency and effectiveness of our organization, while providing the capacity to self-fund investments to drive innovation and future growth.”

Citizens also announced today that its board of directors declared a four cent, or 13%, increase in the quarterly common stock dividend to $0.36 per share. The dividend is payable on August 14, 2019 to shareholders of record at the close of business on July 31, 2019. The quarterly common dividend is now 33% higher than the year-ago quarter.

* Please see important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the end of this release for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliation to GAAP financial measures. Where there is a reference to “Underlying” results in a paragraph, all measures that follow these references are on the same basis, when applicable. References to “Underlying results before the impact of Acquisitions” exclude the impact of the acquisitions that occurred after second quarter 2018 and notable items, as applicable. Additional information regarding the impact of Acquisitions and notable items may be found in the Notable Items portion of this release. Throughout this release, references to balance sheet items are on an average basis and loans exclude held for sale unless otherwise noted. References to net interest margin are on a fully taxable equivalent (“FTE”) basis and all references to earnings per share represent fully diluted per common share. References to consolidated and/or commercial loans and loan growth include leases. Loans held for sale are also referred to as LHFS. Current reporting-period regulatory capital ratios are preliminary. Select totals may not sum due to rounding.

Citizens Financial Group, Inc.

In addition, Citizens recently announced that its board of directors has authorized the Company to repurchase up to $1.275 billion of the Company’s common stock over the four-quarter period beginning July 1, 2019, which represents a 25% increase over last year’s authorization. Additionally, Citizens continues to target a medium-term dividend payout ratio in the 35 to 40 percent range.

Second quarter 2019    vs. second quarter 2018

Key highlights

• Second quarter results reflect revenue growth of 8%, with a 19% increase in noninterest income and a 4% increase in net interest income.

• Strong momentum in fee income with record results in mortgage banking, capital markets fees, trust and investment services fees, and card fees.

• Delivered an efficiency ratio of 58.4% and ROTCE of 12.8%, with Underlying ROTCE of 12.9%.* Before the impact of notable items and Acquisitions,* operating leverage of 1% reflects continued strong focus on top-line growth and expense management, while the Underlying efficiency ratio was 58.0%.*

• Further improvement in the loan-to-deposit ratio with a period-end ratio of 94.2%, down from 96.9%.

• Tangible book value per common share of $30.88 increased by 12%. Fully diluted average common shares outstanding decreased by 26.8 million shares, or 6%.

Results

• Total revenue increased $119 million, or 8%. Total revenue before the impact of notable items and Acquisitions,* increased $65 million, or 4.3%.

• Net interest income increased 4%, given 4% growth in interest-earning assets and stable net interest margin.

• Net interest margin of 3.21% was relatively stable, reflecting higher interest-earning asset yields given higher rates and continued mix shift towards higher-yielding assets, offset by an increase in funding costs tied to higher rates and growth.

• Noninterest income of $462 million increased $74 million, or 19%, reflecting underlying momentum with record results in Mortgage, Wealth, Capital Markets and card fees. Before the impact of Acquisitions,* noninterest income increased 6%.

• Noninterest expense increased 9% from second quarter 2018 driven by the impact of Acquisitions and notable items. Before the impact of Acquisitions and notable items,* noninterest expense increased 3.7%, reflecting higher salaries and employee benefits, given the impact of merit increases, investments in strategic growth initiatives and higher revenue-driven incentives, as well as an increase in equipment and software expense.

• Provision for credit losses of $97 million increased $12 million, reflecting continued seasoning in retail growth portfolios and several idiosyncratic losses in commercial, with key credit metrics continuing to reflect strong credit quality.

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Citizens Financial Group, Inc.

• ROTCE of 12.8% compares with 12.9% for second quarter 2018. Underlying ROTCE* of 12.9% was stable with second quarter 2018 as an approximately 50 basis point drag from higher equity value, given the benefit on securities valuations from lower long-term rates, offset the benefit of profitability growth.

Balance Sheet

• Interest-earning assets increased $5.8 billion, or 4%, driven by loan growth of 4%, with a 6% increase in commercial and a 3% increase in retail.

• Average deposits increased $8.0 billion, or 7%, on strength in term, savings and checking with interest, partially offset by a reduction in money market accounts and demand deposits. The average loan-to-deposit ratio improved to 95.6% from 98.0%; period-end loan-to-deposit ratio improved to 94.2% from 96.9% in second quarter 2018.

• Nonperforming loans and leases (“NPLs”) to loans and leases ratio of 0.66% improved from 0.75%, reflecting decreases in both retail and commercial.

• Allowance coverage of NPLs of 159% improved from 148%.

• Net charge-offs of 36 basis points of loans increased nine basis points, reflecting several idiosyncratic losses in commercial and continued seasoning in retail growth portfolios.

• Capital remains strong, with a preliminary common equity tier 1 (“CET1”) risk-based capital ratio of 10.5%.

• Repurchased 3.5 million shares of common stock at a weighted average price of $34.64 in the quarter, and including common dividends, returned $268 million in capital to shareholders.

Year-over-year update on plan execution

Consumer Banking

• Continued balance sheet momentum, with 3% loan growth, including continued growth in more attractive risk-adjusted return categories; 11% deposit growth, including 7% growth in demand deposits.

• Strong momentum in fee income categories. Generated record trust and investment services fees, up 23%; record mortgage fees, up 135%; record card fees, up 9%.

• Citizens Access^®, our digital platform, attracted $5.4 billion of spot deposits through second quarter 2019.

Commercial Banking

• Strong balance sheet performance with commercial loan growth of 7%, driven by geographic, product and client-focused expansion strategies as well as strength in commercial real estate.

• Continue to benefit from investments in broadening and enhancing our capabilities, highlighted by overall record capital markets fees, up 19%, with strength in bond underwriting and M&A fees.

Efficiency and balance sheet optimization initiatives

• New transformational TOP 6 Program expected to deliver significant benefits.

• Continued execution on our TOP V efficiency Program, which is expected to deliver pre-tax annualized run-rate benefit of approximately $95-$105 million by end of 2019.

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Citizens Financial Group, Inc.

• Continued progress on Balance Sheet Optimization (“BSO”) initiatives to grow more attractive risk-adjusted return portfolios and optimize deposit mix.

Second quarter 2019 vs. first quarter 2019

Key highlights

• Second quarter highlights include ROTCE of 12.8%, and Underlying ROTCE* of 12.9%, which decreased from 13.1% in first quarter 2019. Underlying results* reflect an approximately 30 basis point drag from higher equity value, given the benefit from lower long-term rates on securities valuations, which offset the benefit of profitability growth.

• Tangible book value per common share of $30.88 increased 4%. Fully diluted average common shares outstanding decreased by 3.2 million shares.

• Second quarter 2019 results reflect a net $5 million after-tax reduction, or ($0.01) per fully diluted share, from notable items compared with a net $4 million after-tax reduction, or ($0.01) per share, in first quarter 2019.

• Results reflect an efficiency ratio of 58.4%, which includes the impact of $7 million of notable expense items. On an Underlying basis,* delivered an efficiency ratio of 58.0% with higher revenues and well-controlled expenses.

Results

• Total revenue of $1.6 billion increased 3%, reflecting relatively stable net interest income and strength in noninterest income.

• Net interest income of $1.2 billion increased $6 million, as the benefit of day count, interest-earning asset growth and improved mix was partially offset by a modest decrease in net interest margin.

• Net interest margin of 3.21% decreased four basis points, driven by the impact of lower interest rates on earning asset yields, an increase in deposit costs given growth and the impact from day count. Interest-bearing deposit costs increased by three basis points, reflecting proactive pricing discipline against the impact of higher deposit betas.

• Noninterest income of $462 million increased $34 million, or 8%, with record results in Mortgage, Wealth, Capital Markets and card fees.

• Noninterest expense of $951 million increased $14 million, or 1%, including the impact of notable items. On an Underlying basis,* noninterest expense of $944 million increased by $12 million, largely reflecting higher outside services and other operating expense, partially offset by seasonally lower salaries and employee benefits.

• Provision expense of $97 million compares with $85 million in the prior quarter, largely related to an increase in commercial charge-offs tied to several idiosyncratic losses and expected seasoning in retail growth portfolios, partially offset by the impact of continued improvement in underlying credit quality.

Balance sheet

• Average interest-earning assets increased $810 million, reflecting an increase in loans held for sale tied to higher mortgage origination volumes, as well as growth in the investment portfolio. Loans were relatively stable compared with first quarter 2019, and up 0.4% before the impact of first and second quarter 2019 loan sales tied to our balance optimization initiatives.

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Citizens Financial Group, Inc.

• Average deposits increased $2.7 billion, or 2%, reflecting growth in term, savings and checking with interest as well as relatively stable demand deposits and money market accounts.

• NPLs to loans and leases ratio was stable at 0.66%. Allowance coverage of NPLs of 159% was relatively stable.

• Average loan-to-deposit ratio improved to 95.6% from 97.7% in first quarter 2019; period-end loan-to-deposit ratio improved to 94.2% from 94.9% in first quarter 2019.

5

Citizens Financial Group, Inc.

Earnings highlights:

	Quarterly Trends
										2Q19 change from
($s in millions, except per share data)	2Q19			1Q19			2Q18			1Q19						2Q18
Earnings										$/bps			%			$/bps			%
Net interest income	$	1,166		$	1,160		$	1,121		$	6			1	%	$	45			4	%
Noninterest income		462			428			388			34			8			74			19
Total revenue		1,628			1,588			1,509			40			3			119			8
Noninterest expense		951			937			875			14			1			76			9
Pre-provision profit		677			651			634			26			4			43			7
Provision for credit losses		97			85			85			12			14			12			14
Net income		453			439			425			14			3			28			7
Preferred dividends		18			15			—			3			20			18			100
Net income available to common stockholders	$	435		$	424		$	425		$	11			3	%	$	10			2	%
After-tax notable Items		5			4			—			1			25			5			100
Underlying net income*	$	458		$	443		$	425		$	15			3	%	$	33			8	%
Underlying net income available to common stockholders*	$	440		$	428		$	425		$	12			3	%	$	15			4	%
Average common shares outstanding
Basic (in millions)		458.2			460.7			484.7			(2.6	)		(1	)		(26.6	)		(5	)
Diluted (in millions)		459.3			462.5			486.1			(3.2	)		(1	)		(26.8	)		(6	)
Diluted earnings per share	$	0.95		$	0.92		$	0.88		$	0.03			3		$	0.07			8
Underlying diluted earnings per share*	$	0.96		$	0.93		$	0.88		$	0.03			3	%	$	0.08			9	%
Key performance metrics*
Net interest margin		3.20	%		3.23	%		3.20	%		(3	) bps					— bps
Net interest margin, FTE		3.21	%		3.25	%		3.22	%		(4	)					(1	)
Effective income tax rate		21.9			22.4			22.6			(56	)					(72	)
Efficiency ratio		58			59			58			(59	)					46
Underlying efficiency ratio*		58			59			58			(65	)					7
Return on average common equity		8.5			8.6			8.7			(8	)					(11	)
Return on average tangible common equity		12.8			13.0			12.9			(25	)					(18	)
Underlying return on average tangible common equity*		12.9			13.1			12.9			(23	)					(4	)
Return on average total assets		1.13			1.11			1.11			2						2
Underlying return on average total tangible assets*		1.19	%		1.17	%		1.16	%		2bps						3bps
Capital adequacy(1,2)
Common equity tier 1 capital ratio		10.5	%		10.5	%		11.2	%
Total capital ratio		13.4			13.4			13.8
Tier 1 leverage ratio		10.1	%		10.0	%		10.2	%
Asset quality(2)
Nonperforming loans and leases as a % of loans and leases		0.66	%		0.66	%		0.75	%		— bps						(9	) bps
Allowance for loan and lease losses as a % of loans and leases		1.05			1.06			1.10			(1	)					(5	)
Allowance for loan and lease losses as a % of nonperforming loans and leases		159			160			148			(25	)					NM
Net charge-offs as a % of average loans and leases		0.36	%		0.31	%		0.27	%		5bps						9bps

¹⁾  Current reporting-period regulatory capital ratios are preliminary.

²⁾  Capital adequacy and asset-quality ratios calculated on a period-end basis, except net charge-offs.

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Citizens Financial Group, Inc.

Notable items:

First and second quarter 2019 results reflect notable items related to integration costs primarily tied to the August 1, 2018 Franklin American Mortgage Company (“FAMC”) acquisition which have been excluded from reported results to better reflect Underlying operating results.*

Total estimated after-tax FAMC integration costs are expected to be in the $30-$45 million range, with completion targeted by year-end 2019. Cumulative after-tax integration costs related to FAMC totaled $26 million through the end of second quarter 2019.

Notable items*	2Q19									1Q19									Cumulative after-tax integration costs
($s in millions, except per share data)	Pre-tax			After-tax			EPS			Pre-tax			After-tax			EPS			FAMC			Other			Total
Integration costs
Noninterest income	$	—		$	—		$	—		$	—		$	—		$	—		$	(3	)		—		$	(3	)
Salaries and employee benefits		(2	)		(1	)		—			(1	)		(1	)		—			(9	)		—			(9	)
Occupancy		—			—			—			—			—			—			(1	)		—			(1	)
Outside services		(5	)		(4	)		(0.01	)		(4	)		(3	)		(0.01	)		(10	)		(2	)		(12	)
Other operating expense		—			—			—			—			—			—			(3	)		—			(3	)
Noninterest expense	$	(7	)	$	(5	)	$	(0.01	)	$	(5	)	$	(4	)	$	(0.01	)	$	(23	)		(2	)	$	(25	)
Total notable items - integration costs	$	(7	)	$	(5	)	$	(0.01	)	$	(5	)	$	(4	)	$	(0.01	)	$	(26	)	$	(2	)	$	(28	)

The following table provides information on Underlying results before the impact of notable items and Acquisitions.*

	Quarterly Trends
Underlying results/impact of Acquisitions:*										2Q19 change from
($s in millions, except per share data)	2Q19			1Q19			2Q18			1Q19			2Q18
Net interest income	$	1,166		$	1,160		$	1,121			1	%		4	%
Noninterest income		462			428			388			8			19
Total revenue	$	1,628		$	1,588		$	1,509			3	%		8	%
Noninterest expense	$	951		$	937		$	875			1	%		9	%
Notable items		7			5			—			40			100
Underlying noninterest expense*	$	944		$	932		$	875			1	%		8	%
Underlying pre-provision profit*		684			656			634			4			8
Provision for credit losses		97			85			85			14			14
Net income available to common stockholders		435			424			425			3			2
Underlying net income available to common stockholders*		440			428			425			3			4
Key performance metrics*
Diluted EPS	$	0.95		$	0.92		$	0.88			3	%		8	%
Underlying EPS*	$	0.96		$	0.93		$	0.88			3			9
Efficiency ratio		58	%		59	%		58	%		(59	) bps		46	bps
Underlying efficiency ratio*		58			59			58			(65	)		7
Operating leverage											1.0	%		(0.8	)%
Underlying operating leverage*											1.1			(0.1	)
Underlying operating leverage before Acquisitions*														0.6	%

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Citizens Financial Group, Inc.

Discussion of results:										2Q19 change from
Net interest income	2Q19			1Q19			2Q18			1Q19						2Q18
($s in millions)										$/bps			%			$/bps			%
Interest income:
Interest and fees on loans and leases and loans held for sale	$	1,409		$	1,396		$	1,238		$	13			1	%	$	171			14	%
Investment securities		164			166			165			(2	)		(1	)		(1	)		(1	)
Interest-bearing deposits in banks		7			8			8			(1	)		(13	)		(1	)		(13	)
Total interest income	$	1,580		$	1,570		$	1,411		$	10			1	%	$	169			12	%
Interest expense:
Deposits	$	308		$	287		$	181		$	21			7	%	$	127			70	%
Federal funds purchased and securities sold under agreements to repurchase		3			2			1			1			50			2			200
Other short-term borrowed funds(1)		1			—			1			1			100			—			—
Long-term borrowed funds(1)		102			121			107			(19	)		(16	)		(5	)		(5	)
Total interest expense	$	414		$	410		$	290		$	4			1	%	$	124			43	%
Net interest income	$	1,166		$	1,160		$	1,121		$	6			1	%	$	45			4	%
Net interest margin, FTE		3.21	%		3.25	%		3.22	%		(4	) bps					(1	) bps

1) Beginning in 1Q19, borrowed funds interest expense is based on original maturity and prior periods have been revised consistent with the current presentation.

Net interest income increased $45 million, or 4%, from second quarter 2018, given 4% growth in interest-earning assets and stable net interest margin. Net interest margin of 3.21% was relatively stable, reflecting higher interest-earning asset yields given the impact of improved mix shift and higher short-term rates, offset by an increase in funding costs reflecting higher short-term rates and growth.

Compared with first quarter 2019, net interest income of $1.2 billion increased $6 million, or 1%, as the benefit of day count, interest earning asset growth and improved mix was partially offset by lower net interest margin. Net interest margin of 3.21% decreased four basis points, reflecting the impact of lower interest rates on earning asset yields, an increase in deposit costs given growth and day count.

Noninterest Income							2Q19 change from
($s in millions)	2Q19		1Q19		2Q18		1Q19						2Q18
							$			%			$			%
Service charges and fees	$	126	$	123	$	127	$	3			2	%	$	(1	)		(1	)%
Card fees		64		59		60		5			8			4			7
Capital markets fees		57		54		48		3			6			9			19
Trust and investment services fees		53		47		43		6			13			10			23
Mortgage banking fees		62		43		27		19			44			35			130
Letter of credit and loan fees		33		33		32		—			—			1			3
Foreign exchange and interest rate products		35		36		34		(1	)		(3	)		1			3
Securities gains, net		4		8		2		(4	)		(50	)		2			100
Other income(1)		28		25		15		3			12			13			87
Noninterest income	$	462	$	428	$	388	$	34			8	%	$	74			19	%

1) Other income includes bank-owned life insurance and other income.

Noninterest income of $462 million in second quarter 2019 increased $74 million, or 19%, from second quarter 2018, reflecting record results in mortgage banking fees, capital market fees, trust and investment services fees and card fees. Before the impact of Acquisitions,* noninterest income of $413 million increased $25 million, or 6%, driven by record results in capital market fees, trust and investment services fees and card fees. Results also reflect growth in other income reflecting higher leasing income.

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Citizens Financial Group, Inc.

Compared with first quarter 2019, noninterest income increased $34 million, or 8%, driven by record results in mortgage banking fees, capital market fees, trust and investment services fees and card fees. Results also reflect growth in service charges and fees given seasonally higher volumes.

Noninterest Expense							2Q19 change from
($s in millions)	2Q19		1Q19		2Q18		1Q19						2Q18
							$			%			$			%
Salaries and employee benefits	$	507	$	509	$	453	$	(2	)		—	%	$	54			12	%
Equipment and software expense		126		125		110		1			1			16			15
Outside services		118		110		106		8			7			12			11
Occupancy		82		83		79		(1	)		(1	)		3			4
Other operating expense		118		110		127		8			7			(9	)		(7	)
Noninterest expense	$	951	$	937	$	875	$	14			1	%	$	76			9	%
Notable items*	$	7	$	5	$	—	$	2			40	%	$	7			100	%
Underlying,* as applicable
Salaries and employee benefits	$	505	$	508	$	453	$	(3	)		(1	)%	$	52			11	%
Equipment and software expense		126		125		110		1			1			16			15
Outside services		113		106		106		7			7			7			7
Occupancy		82		83		79		(1	)		(1	)		3			4
Other operating expense		118		110		127		8			7			(9	)		(7	)
Underlying noninterest expense*	$	944	$	932	$	875	$	12			1	%	$	69			8	%

Second quarter 2019 noninterest expense of $951 million increased $76 million, or 9%, from second quarter 2018 driven by the $44 million impact of Acquisitions* and notable items. Underlying noninterest expense before the impact of Acquisitions* of $907 million increased $32 million, or 4%, largely reflecting an increase in salaries and employee benefits given the impact of annual merit increases, revenue-based incentives and a $3 million severance charge, as well as an increase in equipment and software expense. These results reflect the impact of our investments in growth initiatives, partially offset by lower other operating expense, largely tied to a reduction in FDIC insurance and advertising expense.

Compared with first quarter 2019, noninterest expense increased $14 million, or 1%. Underlying noninterest expense of $944 million increased $12 million, or 1%, driven by higher outside services and other expense. These results were partially offset by seasonally lower salaries and employee benefits. Results also reflect continued focus on expense discipline and the benefit of TOP efficiency initiatives.

The second quarter 2019 effective tax rate of 21.9% was broadly stable and compares to 22.6% for second quarter 2018 and 22.4% for first quarter 2019.

9

Citizens Financial Group, Inc.

Consolidated balance sheet review(1)										2Q19 change from
($s in millions)	2Q19			1Q19			2Q18			1Q19						2Q18
										$/bps			%			$/bps			%
Total assets	$	162,749		$	161,342		$	155,431		$	1,407			1	%	$	7,318			5	%
Total loans and leases		116,838			117,615			113,407			(777	)		(1	)		3,431			3
Total loans held for sale		2,205			1,252			710			953			76			1,495			211
Deposits		124,004			123,916			117,073			88			—			6,931			6
Stockholders’ equity		22,017			21,531			20,467			486			2			1,550			8
Stockholders’ common equity		20,884			20,399			19,924			485			2			960			5
Tangible common equity	$	14,141		$	13,649		$	13,394		$	492			4	%	$	747			6	%
Loan-to-deposit ratio (period-end)(2)		94.2	%		94.9	%		96.9	%		(70	) bps					(265	) bps
Loans to deposit ratio (average)(2)		95.6			97.7			98.0			(206	) bps					(237	) bps
Common equity tier 1 capital ratio(3)		10.5			10.5			11.2
Total capital ratio(3)		13.4	%		13.4	%		13.8	%
1)  Represents period end unless otherwise noted. 2)  Excludes loans held for sale. 3)  Current reporting period regulatory capital ratios are preliminary.

Total assets of $162.7 billion at June 30, 2019 increased $7.3 billion, or 5%, from June 30, 2018 reflecting a $3.4 billion increase in loans and leases and a $2.0 billion increase tied to the FAMC acquisition, largely representing loans held for sale and a mortgage servicing rights portfolio in non-interest earning assets. Compared with March 31, 2019, total assets increased $1.4 billion given growth in interest-earning assets.

Interest-earning assets							2Q19 change from
($s in millions)	2Q19		1Q19		2Q18		1Q19						2Q18
Period-end interest-earning assets							$			%			$			%
Investments and interest-bearing deposits	$	28,123	$	27,331	$	28,495	$	792			3	%	$	(372	)		(1	)%
Commercial loans and leases		56,963		57,689		54,888		(726	)		(1	)		2,075			4
Retail loans		59,875		59,926		58,519		(51	)		—			1,356			2
Total loans and leases		116,838		117,615		113,407		(777	)		(1	)		3,431			3
Loans held for sale, at fair value		1,750		1,186		521		564			48			1,229			236
Other loans held for sale		455		66		189		389			NM			266			141
Total loans and leases and loans held for sale		119,043		118,867		114,117		176			—			4,926			4
Total period-end interest-earning assets	$	147,166	$	146,198	$	142,612	$	968			1	%	$	4,554			3	%
Average interest-earning assets
Investments and interest-bearing deposits	$	26,854	$	26,638	$	27,004	$	216			1	%	$	(150	)		(1	)%
Commercial loans and leases		57,879		57,707		54,543		172			—			3,336			6
Retail loans		59,904		59,942		58,313		(38	)		—			1,591			3
Total loans and leases		117,783		117,649		112,856		134			—			4,927			4
Loans held for sale, at fair value		1,528		1,035		470		493			48			1,058			225
Other loans held for sale		158		191		195		(33	)		(17	)		(37	)		(19	)
Total loans and leases and loans held for sale		119,469		118,875		113,521		594			—			5,948			5
Total average interest-earning assets	$	146,323	$	145,513	$	140,525	$	810			1	%	$	5,798			4	%

Period-end interest earning assets of $147.2 billion increased $4.6 billion, or 3%, from June 30, 2018, as a $4.9 billion, or 4%, increase in loans and loans held for sale was partially offset by a reduction in the investment portfolio. Compared with March 31, 2019, period-end interest earning assets increased $968 million, or 1%. Results reflect the benefit of growth in the investment portfolio, derivatives and loans held for sale, partially offset by a decrease in loans and leases, given the impact of second quarter portfolio loan sales tied to balance sheet optimization. At the end of second quarter 2019, the average effective duration of the securities portfolio decreased to 3.3 years from 3.8 years at June 30, 2018 and 4.5 years at March 31, 2019, given lower long-term rates that drove an increase in securities prepayment speeds.

Average interest-earning assets of $146.3 billion in second quarter 2019 increased $5.8 billion, or 4%, from second quarter 2018, driven by a $4.9 billion, or 4% increase in loans and leases. Commercial loans and leases increased $3.3 billion, or 6%, while retail loans increased $1.6 billion, or 3%. Results also reflect a $1.0 billion increase in loans held for sale, reflecting the impact of the FAMC acquisition.

10

Citizens Financial Group, Inc.

Commercial loan results reflect strength in commercial and industrial loans, driven by geographic, product and client-focused expansion strategies as well as strength in commercial real estate, partially offset by planned reductions in commercial leases. Retail loan growth was driven by mortgage, unsecured and education finance, partially offset by a planned reduction in auto and lower home equity.

Compared with first quarter 2019, average interest-earning assets increased $810 million, or 1%, driven by a $460 million increase in loans held for sale, and a $216 million increase in the investment portfolio. Results also reflect relatively stable average loans given the impact of loan sales in the first half of 2019. Excluding the impact of portfolio sales in first and second quarter 2019, average loans increased $510 million, or 0.4%.

Deposits							2Q19 change from
($s in millions)	2Q19		1Q19		2Q18		1Q19						2Q18
Period-end deposits							$			%			$			%
Demand deposits	$	28,192	$	28,383	$	29,439	$	(191	)		(1	)%	$	(1,247	)		(4	)%
Checking with interest		25,021		23,482		22,775		1,539			7			2,246			10
Savings		13,495		13,239		9,902		256			2			3,593			36
Money market accounts		35,329		35,972		36,139		(643	)		(2	)		(810	)		(2	)
Term deposits		21,967		22,840		18,818		(873	)		(4	)		3,149			17
Total period-end deposits	$	124,004	$	123,916	$	117,073	$	88			—	%	$	6,931			6	%
Average deposits
Demand deposits	$	28,389	$	28,465	$	28,834	$	(76	)		—	%	$	(445	)		(2	)%
Checking with interest		23,919		22,987		22,185		932			4			1,734			8
Savings		13,324		12,626		9,889		698			6			3,435			35
Money market accounts		35,228		35,209		36,396		19			—			(1,168	)		(3	)
Term deposits		22,292		21,127		17,838		1,165			6			4,454			25
Total average deposits	$	123,152	$	120,414	$	115,142	$	2,738			2	%	$	8,010			7	%

Total period-end deposits of $124.0 billion at June 30, 2019 increased $6.9 billion, or 6%, from June 30, 2018, driven by growth in term deposits, savings, and checking with interest, partially offset by a decrease in demand deposits and money market accounts.

Compared with March 31, 2019, period-end total deposits increased $88 million reflecting increases in checking with interest and savings, partially offset by decreases in money market accounts and term deposits. Period-end demand deposits were relatively stable. Citizens Access^® deposits were $5.4 billion at the end of second quarter 2019, up from $4.6 billion at March 31, 2019.

Second quarter 2019 average deposits of $123.2 billion increased $8.0 billion, or 7%, from second quarter 2018, reflecting growth in term, savings and checking with interest. These results were partially offset by a decline in money market accounts and demand deposits.

Compared with first quarter 2019, average deposits increased $2.7 billion, or 2%, reflecting growth in term deposits, checking with interest and savings. Average demand deposits and money market accounts were relatively stable.

11

Citizens Financial Group, Inc.

Borrowed Funds							2Q19 change from
($s in millions)	2Q19		1Q19		2Q18		1Q19						2Q18
Period-end borrowed funds							$			%			$			%
Federal funds purchased and securities sold under agreements to repurchase	$	1,132	$	668	$	326	$	464			69	%	$	806			247	%
Other short-term borrowed funds(1)		309		11		10		298			NM			299			NM
Long-term borrowed funds(1)
FHLB advances		2,258		2,508		6,010		(250	)		(10	)		(3,752	)		(62	)
Senior debt		7,624		7,558		7,470		66			1			154			2
Subordinated debt and other debt		1,656		1,659		1,650		(3	)		—			6			—
Total borrowed funds	$	12,979	$	12,404	$	15,466	$	575			5	%	$	(2,487	)		(16	)
Average borrowed funds
Federal funds purchased and securities sold under agreements to repurchase	$	818	$	640	$	504	$	178			28	%	$	314			62	%
Other short-term borrowed funds(1)		45		58		191		(13	)		(22	)		(146	)		(76	)
Long-term borrowed funds(1)
FHLB advances		3,155		5,694		5,434		(2,539	)		(45	)		(2,279	)		(42	)
Senior debt		7,573		7,391		7,470		182			2			103			1
Subordinated debt and other debt		1,658		1,651		1,976		7			—			(318	)		(16	)
Total average borrowed funds	$	13,249	$	15,434	$	15,575	$	(2,185	)		(14	)%	$	(2,326	)		(15	)%

1) Beginning in 1Q19, borrowed funds balances are based on original maturity and prior periods have been revised consistent with the current presentation.

Total borrowed funds of $13.0 billion at June 30, 2019 decreased $2.5 billion, or 16%, from June 30, 2018, reflecting a $3.6 billion decrease in long-term borrowings, and a $1.1 billion increase in short-term borrowings reflecting improved funding mix from deposit growth.

Compared with March 31, 2019, total borrowed funds increased $575 million, reflecting a $762 million increase in short-term borrowed funds, partially offset by a $187 million decrease in long-term borrowings.

Average borrowed funds of $13.2 billion decreased $2.3 billion, or 15%, from second quarter 2018 driven by a $2.5 billion decrease in long-term borrowings reflecting improved funding mix from deposit growth. Average borrowed funds decreased $2.2 billion, or 14%, from first quarter 2019, reflecting a $2.4 billion decrease in long-term borrowings.

Capital										2Q19 change from
($s and shares in millions except per share data)	2Q19			1Q19			2Q18			1Q19						2Q18
Period-end capital										$			%			$			%
Stockholders’ equity	$	22,017		$	21,531		$	20,467		$	486			2	%	$	1,550			8	%
Stockholders’ common equity		20,884			20,399			19,924			485			2			960			5
Tangible common equity		14,141			13,649			13,394			492			4			747			6
Tangible book value per common share	$	30.88		$	29.60		$	27.67		$	1.28			4		$	3.21			12
Common shares - at end of period		457.9			461.1			484.1			(3.2	)		(1	)		(26.2	)		(5	)
Common shares - average (diluted)		459.3			462.5			486.1			(3.2	)		(1	)%		(26.8	)		(6	)%
Common equity tier 1 capital ratio(1)		10.5	%		10.5	%		11.2	%
Total capital ratio(1)		13.4			13.4			13.8
Tier 1 leverage ratio(1)		10.1	%		10.0	%		10.2	%

1) Current reporting-period regulatory capital ratios are preliminary.

At June 30, 2019, our Basel III capital ratios remained well in excess of applicable regulatory requirements with a CET1 capital ratio of 10.5% compared with 10.5% at March 31, 2019 and 11.2% at June 30, 2018, and a total capital ratio of 13.4% compared with total capital ratios of 13.4% as of March 31, 2019 and 13.8% as of June 30, 2018. Our capital ratios continue to reflect progress towards our objective of aligning our capital profile with that of peer regional banks, while maintaining a strong capital base to continue to drive future performance.

Tangible book value per common share of $30.88 increased 4% from first quarter 2019 and 12% from second quarter 2018.

12

Citizens Financial Group, Inc.

During the second quarter 2019, the company repurchased 3.5 million shares of common stock at a weighted-average price of $34.64, and including common dividends, returned $268 million to shareholders. These results compare with $349 million returned to common shareholders in first quarter 2019 and $257 million in second quarter 2018.

Citizens’ 2019 Capital Plan includes the ability to repurchase up to $1.275 billion of Citizens’ outstanding common stock beginning in third quarter 2019 and ending in second quarter 2020. This share repurchase authorization represents a 25% increase compared to $1.02 billion under the 2018 Capital Plan. Future capital actions are subject to consideration and approval by Citizens’ Board of Directors. Citizens continues to target a medium-term dividend payout ratio in the 35 to 40 percent range.

Credit quality review										2Q19 change from
($s in millions)	2Q19			1Q19			2Q18			1Q19						2Q18
										$/bps			%			$/bps			%
Nonperforming loans and leases	$	770		$	780		$	845		$	(10	)		(1	)%	$	(75	)		(9	)%
Net charge-offs		106			89			76			17			19			30			39
Provision for credit losses		97			85			85			12			14			12			14
Allowance for loan and lease losses	$	1,227		$	1,245		$	1,253		$	(18	)		(1	)%	$	(26	)		(2	)%
Nonperforming loans and leases as a % of loans and leases		0.66	%		0.66	%		0.75	%		—	bps					(9	) bps
Net charge-offs as a % of average loans and leases		0.36			0.31			0.27			5						9
Allowance for loan and lease losses as a % of loans and leases		1.05			1.06			1.10			(1	)					(5	)
Allowance for loan and lease losses as a % of nonperforming loans and leases		159.4	%		159.7	%		148.2	%		(25	) bps					NM

Overall credit quality remains strong, reflecting growth in high quality retail loans and an improved risk profile in commercial portfolios. Nonperforming loans and leases decreased $75 million, or 9%, compared with June 30, 2018, reflecting a $61 million decrease in commercial and a $14 million decrease in retail. The nonperforming loans and leases to loans and leases ratio of 0.66% at June 30, 2019 remained stable with March 31, 2019 levels and improved nine basis points from 0.75% at June 30, 2018.

Compared to March 31, 2019, nonperforming loans and leases of $770 million decreased $10 million, or 1%.

Net charge-offs of $106 million increased $30 million from second quarter 2018, reflecting a $21 million increase in commercial driven by a small number of idiosyncratic losses. Results also reflect a $9 million increase in retail driven by expected seasoning in growth portfolios. Second quarter 2019 net charge-offs of 36 basis points of average loans and leases compares with 27 basis points in second quarter 2018 and 31 basis points in first quarter 2019.

Compared with first quarter 2019, net charge-offs of $106 million increased $17 million, driven by a $9 million increase in commercial and an $8 million increase in retail.

Allowance for loan and lease losses of $1.2 billion remained relatively stable with first quarter 2019, reflecting continued improvements in underlying credit quality, and relatively stable with second quarter 2018 levels, as underlying credit quality improvements helped offset reserves to fund loan growth.

The ratio of the allowance for loan and lease losses to loans and leases of 1.05% as of June 30, 2019, remained stable compared with 1.06% as of March 31, 2019 and decreased modestly from 1.10% as of June 30, 2018. The allowance for loan and lease losses to nonperforming loans and leases ratio of 159% as of June 30, 2019 compares to 160% as of March 31, 2019, and 148% as of June 30, 2018.

13

Citizens Financial Group, Inc.

Corresponding Financial Tables and Information

Investors are encouraged to review the foregoing summary and discussion of Citizens’ earnings and financial condition in conjunction with the detailed financial tables and other information available on the Investor Relations portion of the company’s website at www.citizensbank.com/about-us.

Media:    Peter Lucht - 781.655.2289

Investors: Ellen A. Taylor - 203.900.6854

Conference Call

CFG management will host a live conference call today with details as follows:

Time:        9:00 am ET

Dial-in:    (800) 230-1059, conference ID 468592

Webcast/Presentation: The live webcast will be available at http://investor.citizensbank.com under Events & Presentations.

Replay Information: A replay of the conference call will be available beginning at 11:00 am ET on July 19 through August 19, 2019. Please dial (800) 475-6701 and enter access code 468592. The webcast replay will be available at http://investor.citizensbank.com under Events & Presentations.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $162.7 billion in assets as of June 30, 2019. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 2,900 ATMs and approximately 1,100 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products, and asset finance. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.

14

Citizens Financial Group, Inc.

Key Performance Metrics and Non-GAAP Financial Measures and Reconciliations

(in millions, except share, per-share and ratio data)

Key Performance Metrics:

Our Management uses certain key performance metrics (KPMs) to gauge our progress against strategic and operational goals, as well as to compare our performance against peers. The KPMs are referred to in our Registration Statements on Form S-1 and our external financial reports filed with the Securities and Exchange Commission. The KPMs include:

• Return on average tangible common equity (ROTCE);

• Return on average total tangible assets (ROTA);

• Efficiency ratio;

• Operating leverage; and

• Common equity tier 1 capital ratio.

Established targets for the KPMs are based on Management-reporting results which are currently referred to by the Company as “Underlying” results. In historical periods, these results may have been referred to as “Adjusted” or “Adjusted/Underlying” results. We believe that Underlying results, which exclude notable items, provide the best representation of our underlying financial progress toward the KPMs as the results exclude items that our Management does not consider indicative of our on-going financial performance. We have consistently shown investors our KPMs on a Management-reporting basis since our initial public offering in September of 2014. KPMs that reflect Underlying results are considered non-GAAP financial measures.

Non-GAAP Financial Measures:

This document contains non-GAAP financial measures denoted as Underlying results. In historical periods, these results may    have been referred to as Adjusted or Adjusted/Underlying results. Underlying results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of Underlying results increases comparability of period-to-period results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we    calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

15

Citizens Financial Group, Inc.

Key performance metrics, non-GAAP financial measures and reconciliations

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
										2Q19 Change
		2Q19			1Q19			2Q18		1Q19						2Q18
										$			%			$			%
Noninterest income, Underlying:
Noninterest income (GAAP)		$	462		$	428		$	388	$	34			8	%	$	74			19	%
Less: Notable items			—			—			—		—			—			—			—
Noninterest income, Underlying (non-GAAP)		$	462		$	428		$	388	$	34			8	%	$	74			19	%
Total revenue, Underlying:
Total revenue (GAAP)	A	$	1,628		$	1,588		$	1,509	$	40			3	%	$	119			8	%
Less: Notable items			—			—			—		—			—			—			—
Total revenue, Underlying (non-GAAP)	B	$	1,628		$	1,588		$	1,509	$	40			3	%	$	119			8	%
Noninterest expense, Underlying:
Noninterest expense (GAAP)	C	$	951		$	937		$	875	$	14			1	%	$	76			9	%
Less: Notable items			7			5			—		2			40			7			100
Noninterest expense, Underlying (non-GAAP)	D	$	944		$	932		$	875	$	12			1	%	$	69			8	%
Pre-provision profit:
Total revenue (GAAP)	A	$	1,628		$	1,588		$	1,509	$	40			3	%	$	119			8	%
Less: Noninterest expense (GAAP)	C		951			937			875		14			1			76			9
Pre-provision profit (GAAP)		$	677		$	651		$	634	$	26			4	%	$	43			7	%
Pre-provision profit, Underlying:
Total revenue, Underlying (non-GAAP)	B	$	1,628		$	1,588		$	1,509	$	40			3	%	$	119			8	%
Less: Noninterest expense, Underlying (non-GAAP)	D		944			932			875		12			1			69			8
Pre-provision profit, Underlying (non-GAAP)		$	684		$	656		$	634	$	28			4	%	$	50			8	%
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)	E	$	580		$	566		$	549	$	14			2	%	$	31			6	%
Less: Income (expense) before income tax expense (benefit) related to notable items			(7	)		(5	)		—		(2	)		(40	)		(7	)		(100	)
Income before income tax expense, Underlying (non-GAAP)	F	$	587		$	571		$	549	$	16			3	%	$	38			7	%
Income tax expense, Underlying:
Income tax expense (benefit) (GAAP)	G	$	127		$	127		$	124	$	—			—	%	$	3			2	%
Less: Income tax expense (benefit) related to notable items			(2	)		(1	)		—		(1	)		(100	)		(2	)		(100	)
Income tax expense, Underlying (non-GAAP)	H	$	129		$	128		$	124	$	1			1	%	$	5			4	%
Net income, Underlying:
Net income (GAAP)	I	$	453		$	439		$	425	$	14			3	%	$	28			7	%
Add: Notable items, net of income tax expense (benefit)			5			4			—		1			25			5			100
Net income, Underlying (non-GAAP)	J	$	458		$	443		$	425	$	15			3	%	$	33			8	%
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)	K	$	435		$	424		$	425	$	11			3	%	$	10			2	%
Add: Notable items, net of income tax expense (benefit)			5			4			—		1			25			5			100
Net income available to common stockholders, Underlying (non-GAAP)	L	$	440		$	428		$	425	$	12			3	%	$	15			4	%

16

Citizens Financial Group, Inc.

Key performance metrics, non-GAAP financial measures and reconciliations (continued)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
											2Q19 Change
		2Q19			1Q19			2Q18			1Q19						2Q18
											$/bps			%			$/bps			%
Operating leverage:
Total revenue (GAAP)	A	$	1,628		$	1,588		$	1,509		$	40			2.46	%	$	119			7.81	%
Less: Noninterest expense (GAAP)	C		951			937			875			14			1.43			76			8.66
Operating leverage															1.03	%					(0.85	%)
Operating leverage, Underlying:
Total revenue, Underlying (non-GAAP)	B	$	1,628		$	1,588		$	1,509		$	40			2.46	%	$	119			7.81	%
Less: Noninterest expense, Underlying (non-GAAP)	D		944			932			875			12			1.33			69			7.93
Operating leverage, Underlying (non-GAAP)															1.13	%					(0.12	%)
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio	C/A		58.41	%		59.00	%		57.95	%		(59	) bps					46	bps
Efficiency ratio, Underlying (non-GAAP)	D/B		58.02			58.67			57.95			(65	) bps					7	bps
Effective income tax rate and effective income tax rate, Underlying:
Effective income tax rate	G/E		21.86	%		22.42	%		22.58	%		(56	) bps					(72	) bps
Effective income tax rate, Underlying (non-GAAP)	H/F		21.89			22.44			22.58			(55	) bps					(69	) bps
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)	M	$	20,420		$	19,942		$	19,732		$	478			2	%	$	688			3	%
Return on average common equity	K/M		8.54	%		8.62	%		8.65	%		(8	) bps					(11	) bps
Return on average common equity, Underlying (non-GAAP)	L/M		8.63			8.71			8.65			(8	) bps					(2	) bps
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)	M	$	20,420		$	19,942		$	19,732		$	478			2	%	$	688			3	%
Less: Average goodwill (GAAP)			7,040			7,018			6,887			22			—			153			2
Less: Average other intangibles (GAAP)			80			59			2			21			36			78			NM
Add: Average deferred tax liabilities related to goodwill (GAAP)			370			368			357			2			1			13			4
Average tangible common equity	N	$	13,670		$	13,233		$	13,200		$	437			3	%	$	470			4	%
Return on average tangible common equity	K/N		12.75	%		13.00	%		12.93	%		(25	) bps					(18	) bps
Return on average tangible common equity, Underlying (non-GAAP)	L/N		12.89			13.12			12.93			(23	) bps					(4	) bps
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)	O	$	161,489		$	160,415		$	153,253		$	1,074			1	%	$	8,236			5	%
Return on average total assets	I/O		1.13	%		1.11	%		1.11	%		2	bps					2	bps
Return on average total assets, Underlying (non-GAAP)	J/O		1.14			1.12			1.11			2	bps					3	bps
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)	O	$	161,489		$	160,415		$	153,253		$	1,074			1	%	$	8,236			5	%
Less: Average goodwill (GAAP)			7,040			7,018			6,887			22			—			153			2
Less: Average other intangibles (GAAP)			80			59			2			21			36			78			NM
Add: Average deferred tax liabilities related to goodwill (GAAP)			370			368			357			2			1			13			4
Average tangible assets	P	$	154,739		$	153,706		$	146,721		$	1,033			1	%	$	8,018			5	%
Return on average total tangible assets	I/P		1.17	%		1.16	%		1.16	%		1	bps					1	bps
Return on average total tangible assets, Underlying (non-GAAP)	J/P		1.19			1.17			1.16			2	bps					3	bps

17

Citizens Financial Group, Inc.

Key performance metrics, non-GAAP financial measures and reconciliations (continued)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
								2Q19 Change
		2Q19		1Q19		2Q18		1Q19						2Q18
								$/bps			%			$/bps			%
Tangible book value per common share:
Common shares - at period-end (GAAP)	Q		457,903,826		461,116,723		484,055,194		(3,212,897	)		(1	%)		(26,151,368	)		(5	%)
Common stockholders’ equity (GAAP)		$	20,884	$	20,399	$	19,924	$	485			2		$	960			5
Less: Goodwill (GAAP)			7,040		7,040		6,887		—			—			153			2
Less: Other intangible assets (GAAP)			74		80		2		(6	)		(8	)		72			NM
Add: Deferred tax liabilities related to goodwill (GAAP)			371		370		359		1			—			12			3
Tangible common equity	R	$	14,141	$	13,649	$	13,394	$	492			4	%	$	747			6	%
Tangible book value per common share	R/Q	$	30.88	$	29.60	$	27.67	$	1.28			4	%	$	3.21			12	%
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)	S		458,154,335		460,713,172		484,744,354		(2,558,837	)		(1	%)		(26,590,019	)		(5	%)
Average common shares outstanding - diluted (GAAP)	T		459,304,224		462,520,680		486,141,695		(3,216,456	)		(1	)		(26,837,471	)		(6	)
Net income per average common share - basic (GAAP)	K/S	$	0.95	$	0.92	$	0.88	$	0.03			3		$	0.07			8
Net income per average common share - diluted (GAAP)	K/T		0.95		0.92		0.88		0.03			3			0.07			8
Net income per average common share - basic, Underlying (non-GAAP)	L/S		0.96		0.93		0.88		0.03			3			0.08			9
Net income per average common share - diluted, Underlying (non-GAAP)	L/T		0.96		0.93		0.88		0.03			3			0.08			9
Salaries and employee benefits, Underlying:
Salaries and employee benefits (GAAP)		$	507	$	509	$	453	($	2	)		—	%	$	54			12	%
Less: Notable items			2		1		—		1			100			2			100
Salaries and employee benefits, Underlying (non-GAAP)		$	505	$	508	$	453	($	3	)		(1	%)	$	52			11	%
Outside services, Underlying:
Outside services (GAAP)		$	118	$	110	$	106	$	8			7	%	$	12			11	%
Less: Notable items			5		4		—		1			25			5			100
Outside services, Underlying (non-GAAP)		$	113	$	106	$	106	$	7			7	%	$	7			7	%

18

Citizens Financial Group, Inc.

Key performance metrics, non-GAAP financial measures and reconciliations - Underlying excluding Acquisitions

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
											2Q19 Change
		2Q19			1Q19			2Q18			1Q19						2Q18
											$/bps			%			$/bps			%
Net interest income, Underlying excluding Acquisitions:
Net interest income (GAAP)		$	1,166		$	1,160		$	1,121		$	6			1	%	$	45			4	%
Less: Acquisitions Impact			5			2			—			3			150			5			100
Net interest income, Underlying excluding Acquisitions (non-GAAP)		$	1,161		$	1,158		$	1,121		$	3			—	%	$	40			4	%
Noninterest income, Underlying excluding Acquisitions:
Noninterest income (GAAP)		$	462		$	428		$	388		$	34			8	%	$	74			19	%
Less: Acquisitions impact			49			26			—			23			88			49			100
Noninterest income, Underlying excluding Acquisitions (non-GAAP)		$	413		$	402		$	388		$	11			3	%	$	25			6	%
Total revenue, Underlying excluding Acquisitions:
Total revenue (GAAP)	A	$	1,628		$	1,588		$	1,509		$	40			3	%	$	119			8	%
Less: Acquisitions impact			54			28			—			26			93			54			100
Total revenue, Underlying excluding Acquisitions (non-GAAP)	B	$	1,574		$	1,560		$	1,509		$	14			1	%	$	65			4	%
Noninterest expense, Underlying excluding Acquisitions:
Noninterest expense (GAAP)	C	$	951		$	937		$	875		$	14			1	%	$	76			9	%
Less: Notable items			7			5			—			2			40			7			100
Less: Acquisitions impact			37			33			—			4			12			37			100
Noninterest expense, Underlying excluding Acquisitions (non-GAAP)	D	$	907		$	899		$	875		$	8			1	%	$	32			4	%
Operating leverage:
Total revenue (GAAP)	A	$	1,628		$	1,588		$	1,509		$	40			2.46	%	$	119			7.81	%
Less: Noninterest expense (GAAP)	C		951			937			875			14			1.43			76			8.66
Operating leverage															1.03	%					(0.85	%)
Operating leverage, Underlying excluding Acquisitions:
Total revenue, Underlying excluding Acquisitions (non-GAAP)	B	$	1,574		$	1,560		$	1,509		$	14			0.92	%	$	65			4.29	%
Less: Noninterest expense, Underlying excluding Acquisitions (non-GAAP)	D		907			899			875			8			0.97			32			3.73
Operating leverage, Underlying excluding Acquisitions (non-GAAP)															(0.05	%)					0.56	%
Efficiency ratio and efficiency ratio, Underlying excluding Acquisitions:
Efficiency ratio	C/A		58.41	%		59.00	%		57.95	%		(59	) bps					46	bps
Efficiency ratio, Underlying excluding Acquisitions (non-GAAP)	D/B		57.64			57.62			57.95			2	bps					(31	) bps

19

Citizens Financial Group, Inc.

Key performance metrics, non-GAAP financial measures and reconciliations - Underlying excluding Acquisitions (continued)

(in millions, except share, per-share and ratio data)

	QUARTERLY TRENDS
							2Q19 Change
	2Q19		1Q19		2Q18		1Q19						2Q18
							$/bps			%			$/bps		%
Trust and investment services fees, Underlying excluding Acquisitions:
Trust and investment services fees (GAAP)	$	53	$	47	$	43	$	6			13	%	$	10		23	%
Less: Acquisitions impact		6		7		—		(1	)		(14	)		6		100
Trust and investment services fees, Underlying excluding Acquisitions (non-GAAP)	$	47	$	40	$	43	$	7			18	%	$	4		9	%
Salaries and employee benefits, Underlying excluding Acquisitions:
Salaries and employee benefits (GAAP)	$	507	$	509	$	453	($	2	)		—	%	$	54		12	%
Less: Notable items		2		1		—		1			100			2		100
Less: Acquisitions impact		21		19		—		2			11			21		100
Salaries and employee benefits, Underlying excluding Acquisitions (non-GAAP)	$	484	$	489	$	453	($	5	)		(1	%)	$	31		7	%
Total Consumer average demand deposits, Underlying excluding Acquisitions:
Total Consumer average demand deposits (GAAP)	$	18,026	$	17,326	$	16,827	$	700			4	%	$	1,199		7	%
Less: Acquisition impact		750		571		—		179			31			750		100
Total Consumer average demand deposits, Underlying excluding Acquisitions (non-GAAP)	$	17,276	$	16,755	$	16,827	$	521			3	%	$	449		3	%

20

Citizens Financial Group, Inc.

Forward-Looking Statements

This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.”

Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:

• Negative economic and political conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of nonperforming assets, charge-offs and provision expense;

• The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment;

• Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals;

• Our ability to meet heightened supervisory requirements and expectations;

• Liabilities and business restrictions resulting from litigation and regulatory investigations;

• Our capital and liquidity requirements (including under regulatory capital standards, such as the U.S. Basel III capital rules) and our ability to generate capital internally or raise capital on favorable terms;

• The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale;

21

Citizens Financial Group, Inc.

• Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets;

• The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin;

• Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses, including the Dodd-Frank Act and other legislation and regulation relating to bank products and services;

• A failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber-attacks; and

• Management’s ability to identify and manage these and other risks.

In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, capital impacts of strategic initiatives, market conditions, and regulatory and accounting considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends.

More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found under “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2018.

Note: Per share amounts and ratios presented in this document are calculated using whole dollars.

CFG-IR

22

EX-99.2

2Q19 Financial Results July 19, 2019 Exhibit 99.2

Forward-looking statements and use of key performance metrics and non-GAAP financial measures This document contains forward-looking statements within the meaning of Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.” Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation: Negative economic and political conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of nonperforming assets, charge-offs and provision expense; The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment; Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals; Our ability to meet heightened supervisory requirements and expectations; Liabilities and business restrictions resulting from litigation and regulatory investigations; Our capital and liquidity requirements (including under regulatory capital standards, such as the U.S. Basel III capital rules) and our ability to generate capital internally or raise capital on favorable terms; The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale; Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets; The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin; Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses, including the Dodd-Frank Act and other legislation and regulation relating to bank products and services; A failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber-attacks; and Management’s ability to identify and manage these and other risks. In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, capital impacts of strategic initiatives, market conditions, and regulatory and accounting considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends. More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found under “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2018. Key Performance Metrics and Non-GAAP Financial Measures and Reconciliations Key Performance Metrics: Our Management uses certain key performance metrics (KPMs) to gauge our progress against strategic and operational goals, as well as to compare our performance against peers. The KPMs are referred to in our Registration Statements on Form S-1 and our external financial reports filed with the Securities and Exchange Commission. The KPMs include: Return on average tangible common equity (ROTCE); Return on average total tangible assets (ROTA); Efficiency ratio; Operating leverage; and Common equity tier 1 capital ratio. Established targets for the KPMs are based on Management-reporting results which are currently referred to by the Company as “Underlying” results. In historical periods, these results may have been referred to as "Adjusted" or "Adjusted/Underlying" results. We believe that Underlying results, which exclude notable items, provide the best representation of our underlying financial progress toward the KPMs as the results exclude items that our Management does not consider indicative of our on-going financial performance. We have consistently shown investors our KPMs on a Management-reporting basis since our initial public offering in September of 2014. KPMs that reflect Underlying results are considered non-GAAP financial measures. Non-GAAP Financial Measures: This document contains non-GAAP financial measures denoted as Underlying results. In historical periods, these results may have been referred to as Adjusted or Adjusted/Underlying results. Underlying results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of Underlying results increases comparability of period-to-period results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures. Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

2Q19 GAAP financial summary See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22.

Overall credit quality remains strong; NPLs of 66 bps of loans stable with 1Q19 and improved from 75 bps in 2Q18 NPL coverage ratio of 159% relatively stable with 1Q19 and improved from 148% in 2Q18 Allowance to loans of 1.05% vs. 1.06% in 1Q19 and 1.10% in 2Q18, reflecting continued improving credit quality Generated 4% loan growth and 7% deposit growth YoY(2) ; continue to improve LDR Loan yields of 4.71% improved 37 bps YoY, reflecting improved portfolio mix and the benefit of higher short-term rates 2Q19 average deposits increased $8.0 billion, or 7% vs. 2Q18 and 2% QoQ Deposit costs remain relatively well controlled, up 37 bps YoY; up 3 bps QoQ vs. up 14 bps in the prior quarter Consumer Banking initiatives –11% deposit and 3% loan growth(2) YoY; demand deposits up 7% YoY; Strong momentum in fee income categories with record Wealth fees, up 23%, record Mortgage fees, up 135%, and record card fees, up 9% Commercial Banking initiatives – Strong loan growth(2) of 7% YoY; continue to benefit from investments in broadening and enhancing our capabilities, highlighted by record capital markets fees, up 19% New transformational TOP 6 Program expected to deliver significant benefits 2Q19 highlights Improving profitability and returns Strong capital, liquidity and funding Strong credit quality Continued progress on strategic growth, efficiency and balance sheet optimization initiatives Strong capital levels with a CET1 ratio of 10.5% Continued improvement in LDR, with period-end ratio of 94.2% vs. 96.9% a year ago Repurchased $120 million of common shares, and including common dividends returned $268 million to shareholders New common share repurchase authorization of up to $1.275 billion through 2Q 2020, up 25% over prior year's authorization Increased 3Q19 common dividend by 13% to $0.36; up 33% YoY Underlying net income available to common of $440 million, up 4%, with EPS of $0.96 up 9% YoY(1) Underlying ROTCE of 12.9%(1) relatively stable YoY and QoQ TBV/share of $30.88 up 12% YoY and 4% QoQ Revenue of $1.6 billion up 8% YoY and 3% QoQ NII up 4% YoY with earning asset growth of 4%, up 1% QoQ NIM of 3.21% relatively stable YoY; down 4 bps QoQ given yield curve impacts Noninterest income up 19% YoY with record results in Mortgage, Wealth, and Capital Markets; up 6% ex Acquisitions(1) Underlying noninterest expense up 8% YoY, 4% ex Acquisitions,(1) reflecting continued expense discipline while funding strategic investments Positive operating leverage of ~1% YoY on an Underlying basis before the impact of Acquisitions; Underlying efficiency ratio of 58.0%(1) See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22.

Highlights 2Q19 Underlying financial summary(1) Linked quarter: Underlying net income available to common stockholders up 3%, and EPS of $0.96 up 3%, TBV/share up 4% NII up 1% as the benefit of day count, interest-earning asset growth and improved mix was partially offset by a modest decrease in net interest margin Noninterest income increased $34 million, or 8%, with record results in mortgage banking, trust and investment services fees, capital markets and card fees, as well as seasonally higher service charges Underlying noninterest expense increased $12 million, or 1%, driven by higher outside services and other operating expense Prior-year quarter: Underlying net income available to common stockholders up 4% and EPS 9%, TBV/share up 12% NII up $45 million, or 4%, reflecting 4% average loan growth and relatively stable NIM Noninterest income up $74 million, or 19% Noninterest income before Acquisitions(1) up $25 million, or 6%, largely reflecting records in capital markets fees, trust and investment services fees and card fees Underlying noninterest expense up $69 million, or 8%(1) Underlying noninterest expense before Acquisitions and notable items(1) up $32 million, or 4% Underlying operating leverage before Acquisitions of 0.6%(1) YoY Underlying before Acquisitions(1) á 4.3% á 6.4% á 3.6% 0.6% operating leverage á3.7% See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22.

Highlights Net interest income Linked quarter: NII increased $6 million, or 1%, as the benefit of day count, interest earning asset growth and improved mix was partially offset by a modest decrease in net interest margin NIM of 3.21% decreased 4 bps Reflects the impact of lower interest rates on earning asset yields; slightly higher deposit costs driven by growth and the impact of day count Total funding costs were flat given shift in funding mix to deposits from borrowings Prior-year quarter: NII up $45 million, or 4%, given 4% growth in interest-earning assets and stable net interest margin NIM of 3.21% was relatively stable, reflecting higher interest-earning asset yields and the impact of improved mix shift and higher short-term rates, offset by an increase in funding costs, reflecting higher short-term rates and growth Net interest income $s in millions, except earning assets Average interest-earning assets Net interest income Net interest margin, FTE

Noninterest income Highlights Linked quarter: Noninterest income up $34 million, or 8%, with record results in Mortgage, Wealth, Capital Markets and card fees; up $11 million, or 3%, before Acquisitions(1) Service charges and fees increased $3 million, or 2%, reflecting seasonality Record card fees up $5 million, or 8%, including seasonally higher volumes Record capital markets fees of $57 million increased $3 million, or 6%, driven by record deal volume in loan syndications, partially offset by lower M&A fees Record trust and investment services fees of $53 million increased $6 million, or 13%, reflecting higher sales volumes and managed money balances Record mortgage banking fees increased $19 million, or 44%, driven by strength in production fees given increased volume as well as relatively stable servicing income FX & IRP fees relatively stable with record first quarter 2019 levels Prior-year quarter: Noninterest income up 19% with record results in Mortgage, Wealth, Capital Markets and card fees; up 6% before Acquisitions(1) Record card fees increased $4 million, or 7%, driven by the benefit of higher purchase volumes Record capital markets fees were up $9 million, or 19%, given strength in bond underwriting activity and M&A fees Record trust and investment services fees increased 23%; up 9% before Acquisitions(1) reflecting higher sales volumes and managed money balances Record mortgage banking fees up $35 million, driven by higher production including the impact of the FAMC acquisition Other income up $13 million, primarily reflecting higher leasing income $s in millions See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22.

$s in millions Underlying noninterest expense(1) Highlights Linked quarter: Underlying noninterest expense increased $12 million, or 1% Underlying salaries and employee benefits relatively stable Seasonal reductions in payroll taxes and 401(k) matching costs were partially offset by higher revenue-based incentives and merit increases Results also include a $3 million severance charge Underlying outside services up $7 million, or 7%, driven by technology initiatives and higher consumer loan and deposit origination volumes Underlying other operating expense up $8 million, or 7%, driven by miscellaneous items Prior-year quarter: Underlying noninterest expense was up 8%; up $32 million, or 4%, ex Acquisitions reflecting continued expense discipline as well as ongoing investments in growth initiatives Underlying salaries and benefits before the impact of Acquisitions(1) up $31 million, or 7%, reflecting the impact of merit increases, investments in growth initiatives and higher revenue-based incentives FTEs up 3% given the impact of Acquisitions Equipment and software expense up $16 million, or 15%, reflecting investments in growth initiatives Other operating expense decreased $9 million, or 7%, largely tied to a reduction in FDIC insurance and advertising expense See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22. See page 23 for noninterest expense reported results detail and page 3 for efficiency ratio reported results. Underlying efficiency ratio(1)

Average loans and leases Highlights YoY loan growth á 5% á 3% á 7% Total core Total core retail Total core commercial Total core commercial loans and leases Total core retail loans (2) Linked quarter: Core loans and leases relatively stable, up $262 million Loan growth was 0.4% before the impact of 1Q19 and 2Q19 loan sales, in connection with balance sheet optimization initiatives Core commercial loans up $249 million, with growth in C&I and commercial real estate, reflecting geographic and industry verticals expansion strategies, partially offset by planned reductions in commercial leases and the impact of loan sales Core retail loans stable, with growth in residential mortgage, education and unsecured, offset by lower home equity, planned reductions in auto and the impact of loan sales Total core loan yields relatively stable as the impact of improved mix was offset by the impact of lower rates Prior-year quarter: Core loans and leases up $5.3 billion, or 5% Core commercial up $3.5 billion, or 7%, with strength in C&I and commercial real estate, partially offset by planned reductions in commercial leases Core retail loans up $1.8 billion, or 3%, reflecting strength in residential mortgage, education and unsecured, partially offset by lower home equity and planned reductions in auto Total core loan yields improved 37 bps, given the benefit of improved mix and higher rates See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22. $s in billions

Linked quarter: Total deposits up $2.7 billion, or 2% Largely reflects growth in term, savings, checking with interest and relatively stable DDA Citizens Access® raised $5.4 billion through quarter end with an average balance of $5.1 billion, up $1.1 billion over the prior quarter Deposit costs up 3 bps, down from up 14 bps last quarter, reflecting proactive pricing discipline Total cost of funds remained stable, as a shift in funding mix towards deposits from borrowings offset a slight increase in deposits costs Prior-year quarter: Total deposits up $8.0 billion, or 7% Reflects strength in term, savings, and checking with interest Total deposit costs increased 37 bps, reflecting the impact of higher rates and growth Total cost of funds increased 33 bps, as the benefit of improved funding mix was more than offset by the impact of higher rates on deposit costs Average funding and cost of funds Highlights $s in billions Average interest-bearing liabilities and DDA Total long-term borrowings Fed funds, repo, ST borrowed funds Term deposits Checking with interest DDA Money market & savings

Strong credit-quality trends continue $s in millions (1) Nonperforming loans Allowance for loan and lease losses Highlights Provision for credit losses, net charge-offs Provision for credit losses Total net c/os Net c/o ratio Core c/o ratio Overall credit quality remains strong, reflecting YoY improvement in retail and commercial risk profiles NPLs to loans and leases ratio of 0.66% was stable with 1Q19 and improved from 0.75% in 2Q18 NPLs of $770 million decreased 1% from 1Q19 and 9% from 2Q18; commercial NPLs down 22% and retail down modestly YoY Net charge-offs increased by $17 million QoQ, given a $9 million increase in commercial and an $8 million increase in retail Provision for credit losses of $97 million compares with $85 million in 1Q19 and 2Q18 Continued improvement in key credit quality metrics Allowance to loans and leases of 1.05% remained relatively stable NPL coverage ratio(1) of 159% remained relatively stable with 1Q19 and improved from 148% in 2Q18 See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22.

Capital levels remain at the higher end of the range for regional peers 2Q19 CET1 ratio of 10.5% stable with 1Q19 LDR of 94.2% compares with 94.9% in 1Q19(3) Fully compliant with LCR(2) 2019 Capital Plan reflects further commitment towards prudent return of capital Approved new share repurchase program of up to $1.275 billion of CFG common stock beginning 3Q19 through 2Q20, which represents a 25% increase over last year’s authorization Reiterate medium-term dividend payout ratio target of 35%-40% Under 2018 Capital Plan During 2Q19, repurchased 3.5 million shares of common stock at a weighted-average price of $34.64; including common dividends, returned $268 million to shareholders During the 2018 CCAR Capital Plan window, returned $1.6 billion to shareholders, including common share repurchases and common dividends, up 23% compared to the 2017 CCAR Capital Plan window Capital and liquidity remain strong Highlights Capital Ratio trend(1) Loan-to-deposit ratio(3) See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22.

2Q19 YOY Strategic initiatives update Balance Sheet Optimization Grow more attractive risk-adjusted return portfolios Consumer- core education, personal unsecured and merchant financing up 16%. Commercial- continue to recycle capital toward higher return relationships, Industry Verticals up 12% Reposition select portfolios Retail non-core loans down 23%, Auto down 5%, and Asset Finance down 8%; Auto and Asset Finance yields up 59 bps and 43 bps, respectively Optimize deposit mix Proactive IBD pricing, up 3 bps QoQ vs.up 16 bps in 1Q19; Strong relative DDA performance, including average Consumer DDA balances up 7% Fee growth Consumer Enhance Mortgage platform Record mortgage banking fees, up 135%, powered by record production volumes and improved conforming mix Expand Wealth Record trust and investment services fees, up 23%; Managed money revenue up 12% Commercial Expand Capital & Global Market capabilities Record Capital Markets fees, up 19%, reflecting stronger market position with expanded integrated Corporate Finance and M&A capabilities including the recent addition of Bowstring Build out Treasury Solutions Commenced migration of clients to accessOPTIMA™, new real-time treasury management platform Foundational TOP 5 program efficiency & revenue initiatives estimated annualized pre-tax run-rate benefit by end of 2019 of ~$95-$105 million Started leveraging advanced analytics in key areas including personalization; mobilized first wave of Agile transformation with ~50 business and technology pods Capital Continue capital optimization— Returned $268 million to common shareholders in 2Q19, including dividends and share repurchases Strategic & business highlights Group #3 in 2019 American Banker/Reputation Institute Survey Increased new share repurchase program by 25% vs. prior authorization; up to $1.275 billion through 2Q20 Declared 3Q19 common dividend of $0.36, up 33% from year-ago quarter Consumer Launched new mortgage servicing app, adding to new suite of digital tools to transform customer experience Enhanced Citizens Access® platform with online beneficiary management Commercial Enhanced escrow capabilities through partnership with SRS Acquiom® Upgrading customer relationship management platform to enhance functionality, usability and speed, and better serve clients TX and CA expansion strategy progressing nicely, adding key talent in select MSAs

Launching a significant TOP 6 Program The Program will consist of two elements The transformational program is designed to: Improve how we deliver for customers and how we run the Bank We will redefine our cross-organizational operating model to deliver a more customer-centric, efficient and agile environment by modernizing our IT practices, accelerating migration to cloud, more ambitiously utilizing data and artificial intelligence and by digitizing end-to-end processes The traditional program will be similar in nature and scope to TOP 2-5 programs Benefits will help us to: Offset interest-rate headwinds Maintain commitment to delivering positive operating leverage, improving efficiency ratio and ROTCE Fund new strategic revenue initiatives Potential strategic revenue initiatives under consideration include: Significantly expanding digital strategies to increase customer reach Reinventing the payment experience at point of sale Developing new digital offerings for commercial customers Net P&L investment of ~$50 million expected to be funded over 2020/21 Notable items: Cost of Top program implementation expected to be ~$50-$75 million over 2020/21 Includes severance, temporary resources/outside services, early termination of contracts/leases Embarking on an ambitious journey to transform how we operate and deliver for customers and colleagues - expected to deliver ~$300-$325 million in pre-tax run-rate benefit by YE2021 Efficiency improvement will fund additional growth & innovation investments targeting faster medium-term revenue growth

Launching a significant TOP 6 Program Efficiency initiatives ~65% Accelerate retail network transformation Digitize Business Banking sales Redesign Wealth operations Further organizational simplification Revenue initiatives ~35% Launch digital sales engine Deploy pricing optimization Leverage personalization & retention tools Selected examples Advance next-gen IT Redesign go-to-market operating model Deploy advanced analytics and AI Transformation Program Traditional TOP Program Program expected to deliver $300-$325 million in pre-tax run-rate benefit by YE2021 YE2020 YE2021 Evolve customer interaction model Continue end-to-end customer journey redesign Zero-base redesign of staff functions ~$100-$125 million ~$200-$225 million ~$75-$100 million ~$100+ million Targeted pre-tax run-rate benefits ~$175-$225 million ~$300-$325 million Total: Revenue/Expense ~15%/~85% Potential strategic revenue initiatives, net P&L investment of ~$50 million over 2020/21 will be funded by TOP run-rate benefits; expected to be meaningfully accretive over medium-term (2022-2025) Cost of Top program implementation expected to be ~$50-$75 million over 2020/21

3Q19 outlook Net interest income Noninterest expense Credit trends, tax rate 3Q19 Underlying outlook (includes the impact of acquisitions and excludes expected notable items) Capital Noninterest income $944 million $97 million provision expense 21.9% effective tax rate 2Q19 Underlying results(1) 10.5% CET1 ratio(2) $462 million $1,166 million Broadly stable Provision expense $100-$105 million Tax rate stable Broadly stable Up modestly Broadly stable See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22. Broadly reaffirm January full-year outlook >

Key messages Citizens 2Q19 results highlight disciplined execution and continued momentum Delivered EPS growth 9% YoY on Underlying basis(1) 58.0% efficiency ratio on Underlying basis(1) Positive operating leverage YoY on Underlying basis before Acquisitions(1) 12.9% ROTCE on Underlying basis(1) TBV/share of $30.88 up 12% YoY; 13% common dividend increase in 3Q19 Capital and credit position remains robust 10.5% CET1 ratio permits strong loan growth and attractive returns to shareholders(2) Credit quality remains excellent with continued YoY improvement in risk ratings and FICO scores Good progress across the board in delivering strategic initiatives Strong momentum in fee income with record results in Mortgage, Wealth, and Capital Markets Significant progress in advancing new technology initiatives, including new cash management platform and real-time payments in Commercial, and moving to pilot phase of new mobile platform in Consumer Launch of new TOP 6 Program represents an ambitious journey to transform how we operate and deliver for customers and colleagues Expected to drive meaningful efficiency improvement and fund additional growth & innovation investments to drive medium-term revenue growth See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22.

Appendix

YoY Underlying before Acquisitions(1) YTD 2019 vs YTD 2018: Underlying net income available to common stockholders up $62 million, or 8%, and EPS of $1.88 up $0.23, or 14% NII up $114 million, reflecting 5% average loan growth and a 2 bp increase in net interest margin, reflecting higher rates and balance sheet optimization strategies Underlying noninterest income increased $131 million, or 17% Strength in capital markets fees, foreign exchange and interest rate products, and other income, as well as higher mortgage banking fees and higher trust and investment services fees driven by acquisitions Underlying Noninterest expense increased $118 million, or 7% Results reflect higher equipment and software expense, salaries and employee benefits and outside services, driven by the impact of acquisitions, partially offset by lower other operating expense largely tied to a reduction in FDIC insurance Underlying efficiency ratio improved by 83 bps, or 154 basis points, before the impact of Acquisitions(1); positive operating leverage of 3% before the impact of Acquisitions(1) Highlights 2Q19 YTD Underlying financial summary(1) á 5% á 7% á 5% á 3% 3% operating leverage See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22. See page 3 for reported results. $s in millions 2019 Underlying (1) 2018 Underlying (1) 2019 change from 2018 $ /bps % Net interest income 2,326 $ 2,212 $ 114 $ 5 % Noninterest income 890 759 131 17 Total revenue 3,216 2,971 245 8 Noninterest expense 1,876 1,758 118 7 Net income available to common stockholders 868 $ 806 $ 62 $ 8 % Key performance metrics (1) ROTCE (1) 13.0 12.3 68 bps Efficiency ratio (1) 58 % 59 % (83) bps Diluted EPS 1.88 $ 1.65 $ 0.23 $ 14 % Tangible book value 30.88 $ 27.67 $ 3.21 $ 12 %

Year-over-Year results Pre-provision profit $s in millions Return on average total tangible assets Net income available to common shareholders and EPS $s in millions, except per share data Return on average tangible common equity Period-end loans $s in billions Period-end deposits $s in billions á 3% á 6% á 8% Underlying results (1) á 3 bps $0.96 á 9% á 4% $0.88 $0.95 Reported results See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22.

Granular/diverse core commercial portfolio; risk-ratings improved YoY(2) Highly disciplined on credit: diversified and granular core loan mix Core mortgage – FICO ~790; CLTV of ~60% Core home equity – FICO ~765; 52% 1st lien Auto – FICO ~725 Education lending – FICO ~780 Unsecured portfolio - FICO ~750 $2.0 billion credit card portfolio - FICO ~740 $1.8 billion personal unsecured - FICO ~760 $1.5 billion merchant finance portfolio – FICO ~760, plus benefit of loss-sharing arrangements 800+ 740-799 680-739 640-679 <640 Disciplined capital allocation and risk appetite Highly experienced leadership team − Focused client selection, especially in sponsor and CRE Granular sponsor finance hold positions; with an average outstanding of ~$10 million Maintaining underwriting discipline Continue to gain share in mid-corporate segment with generally higher ratings; 2018 stressed losses in line with peer median Underweight CRE ~3 points vs. peers ~80% of the CRE portfolio is project-secured ~60% represented by income-producing projects $59.1 $57.5 Super prime/prime-focused, core retail portfolio; refreshed FICOs improved YoY(2) $54.1 $56.4 $s in billions B- and lower B+ to B BB+ to BB- AAA+ to BBB- +1% YoY See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described on page 22. 2019 Bank Holding Company-run loss rate of 4.1% on loan portfolio improved by 50 bps relative to 2018(1) +1% YoY

Notable Items(1) Several items have been excluded from reported results to better reflect Underlying operating results. First and second quarter 2019 results reflect notable items related to integration costs primarily tied to the August 1, 2018 Franklin American Mortgage Company (“FAMC”) acquisition which have been excluded from reported results to better reflect Underlying operating results. Total estimated after-tax FAMC integration costs are expected to be in the $30-$45 million range, with completion targeted by year-end 2019. Cumulative after-tax integration costs related to FAMC were $26 million through the end of second quarter 2019. See pages 30-31 for notes and important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, including “Underlying” results. “Underlying” results exclude the impact of notable items described above. Notable items - integration costs(1) 2Q19 2Q19 1Q19 1Q19 Cumulative after-tax integration costs Cumulative after-tax integration costs ($s in millions, except per share data) Pre-tax Pre-tax After-tax After-tax EPS EPS Pre-tax Pre-tax After-tax After-tax EPS EPS FAMC FAMC Other Other Total Total Noninterest income $ — $ — $ — $ — $ — $ — $ (3 ) - - $ (3 ) Salaries and employee benefits (2 ) (1 ) — (1 ) (1 ) — (9 ) - - (9 ) Occupancy — — — — — — (1 ) - - (1 ) Outside Services (5 ) (4 ) (0.01 ) (4 ) (3 ) (0.01 ) (10 ) (2 ) (12 ) Other operating expense — — — — — — (3 ) - - (3 ) Noninterest expense $ (7 ) $ (5 ) $ (0.01 ) $ (5 ) $ (4 ) $ (0.01 ) $ (23 ) (2 ) $ (25 ) Total notable items - integration costs $ (7 ) $ (5 ) $ (0.01 ) $ (5 ) $ (4 ) $ (0.01 ) $ (26 ) $ (2 ) $ (28 )

GAAP noninterest income and noninterest expense summary $s in millions

Key performance metrics, Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data

Key performance metrics, Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data

Key performance metrics, Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data

Key performance metrics, Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data

Key performance metrics, Non-GAAP financial measures and reconciliations – Underlying excluding Acquisitions $s in millions, except share, per share and ratio data

Key performance metrics, Non-GAAP financial measures and reconciliations – Underlying excluding Acquisitions $s in millions, except share, per share and ratio data

Notes on Key Performance Metrics and Non-GAAP Financial Measures See important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” or “Adjusted” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to “Underlying results before the impact of Acquisitions” exclude the impact acquisitions that occurred after second quarter 2018 and notable items, as applicable. 2Q19 and 1Q19 after-tax notable items include the $5 million and $4 million, respectively, after-tax impact of notable items primarily tied to the integration of FAMC. 4Q18 after-tax notable items include the $29 million impact of a further benefit resulting from December 2017 Tax Legislation, partially offset by other notable items primarily associated with our TOP 5 efficiency initiatives, as well as the $12 million after-tax impact of other notable items associated with the FAMC integration. 3Q18 reported results reflect the $7 million after-tax impact of notable items associated with the FAMC integration. General Notes References to net interest margin are on a fully taxable equivalent ("FTE") basis. In 1Q19, Citizens changed its quarterly presentation of net interest income and net interest margin (NIM). Consistent with our understanding of general peer practice, the Company simplified the calculation of its reported NIM to equal net interest income, annualized based on the actual number of days in the period, divided by average total interest earning assets for the period. Under the Company’s prior methodology, NIM was calculated using the difference between the annualized yield on average total interest-earning assets and total interest-bearing liabilities for the period. The Company also began presenting both net interest income and NIM on an FTE basis. Prior periods have been revised consistent with the current presentation. Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. References to “Underlying results before the impact of Acquisitions” exclude the impact of acquisitions occurring after 2Q18 and notable items, as applicable. Throughout this presentation, references to consolidated and/or commercial loans and loan growth include leases. Loans held for sale are also referred to as LHFS. Select totals may not sum due to rounding. Current period regulatory capital ratios are preliminary. Any mention of EPS refers to diluted EPS. Throughout this presentation, references to balance sheet items are on an average basis and loans exclude held for sale unless otherwise noted. Notes on slide 3– GAAP financial Summary See above note on key performance metrics and non-GAAP financial measures. See above general note a). In 3Q18, we revised our method of calculating the loan-to-deposit ratio to exclude loans held for sale, consistent with general industry practice. Prior periods have been adjusted to conform with current period presentation. Full-time equivalent employees. Notes on slide 4 – Highlights See above note on key performance metrics and non-GAAP financial measures. See above general note h). Notes on slide 5 – Underlying financial summary See above note on key performance metrics and non-GAAP financial measures. Notes on slide 7 – Underlying noninterest income See above note on key performance metrics and non-GAAP financial measures. Notes on slide 8 – Underlying noninterest expense See above note on key performance metrics and non-GAAP financial measures. Notes on slide 9 – Average loans and leases See above general note e). Non-core loans are primarily liquidating loan and lease portfolios inconsistent with our strategic priorities, generally as a result of geographic location, industry, product type or risk level and are included in Other. Notes on slide 11 – Strong credit-quality trends continue Allowance for loan and lease losses to nonperforming loans and leases. Notes on slide 12 – Capital and liquidity remain strong See above general note f). Based on the September 2014 release of the U.S. version of the Liquidity Coverage Ratio (LCR). Note that as a modified LCR company, the company’s minimal LCR requirement is 100% as of January 2017. Period-end loan-to-deposit ratio, excluding loans held for sale. Notes on slide 16– Outlook See above note on key performance metrics and non-GAAP financial measures. See above general note f). Notes

Notes on Key Performance Metrics and Non-GAAP Financial Measures See important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and their reconciliations to GAAP financial measures. “Underlying” or “Adjusted” results exclude the impact of notable items. Where there is a reference to Underlying results in a paragraph or table, all measures that follow these references are on the same basis, when applicable. References to “Underlying results before the impact of Acquisitions” exclude the impact acquisitions that occurred after second quarter 2018 and notable items, as applicable. 2Q19 and 1Q19 after-tax notable items include the $5 million and $4 million, respectively, after-tax impact of notable items primarily tied to the integration of FAMC. 4Q18 after-tax notable items include the $29 million impact of a further benefit resulting from December 2017 Tax Legislation, partially offset by other notable items primarily associated with our TOP 5 efficiency initiatives, as well as the $12 million after-tax impact of other notable items associated with the FAMC integration. 3Q18 reported results reflect the $7 million after-tax impact of notable items associated with the FAMC integration. General Notes References to net interest margin are on a fully taxable equivalent ("FTE") basis. In 1Q19, Citizens changed its quarterly presentation of net interest income and net interest margin (NIM). Consistent with our understanding of general peer practice, the Company simplified the calculation of its reported NIM to equal net interest income, annualized based on the actual number of days in the period, divided by average total interest earning assets for the period. Under the Company’s prior methodology, NIM was calculated using the difference between the annualized yield on average total interest-earning assets and total interest-bearing liabilities for the period. The Company also began presenting both net interest income and NIM on an FTE basis. Prior periods have been revised consistent with the current presentation. Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. References to “Underlying results before the impact of Acquisitions” exclude the impact of acquisitions occurring after 2Q18 and notable items, as applicable. Throughout this presentation, references to consolidated and/or commercial loans and loan growth include leases. Loans held for sale are also referred to as LHFS. Select totals may not sum due to rounding. Current period regulatory capital ratios are preliminary. Any mention of EPS refers to diluted EPS. Throughout this presentation, references to balance sheet items are on an average basis and loans exclude held for sale unless otherwise noted. Notes on slide 17 – Key messages See above note on key performance metrics and non-GAAP financial measures. See above general note f). Notes on slide 19 – 2Q19 YTD Underlying financial summary See above note on key performance metrics and non-GAAP financial measures. Notes on slide 20 – Year-over-Year results See above note on key performance metrics and non-GAAP financial measures. Notes on slide 21 – Highly disciplined on credit: diversified and granular core loan mix CFG’s 2019 Bank Holding Company-run credit loss rate of 4.1% on its loan portfolio improved by 50 basis points relative to 2018. These internal results, which utilized the 2019 Dodd Franks Stress Test Severely Adverse Scenario published by the Federal Reserve, reflect continued strong risk discipline, improvement in the underlying credit quality of the loan portfolio and the impact of a more favorable scenario. Source: Company data. Portfolio balances and credit quality data as of June 30, 2019, as applicable. Refreshed FICO score, LTV ratio, loan term, lien position, risk rating, property type, industry sector and geographic stratifications reflects most recently available data. Risk ratings represent bond-equivalent ratings of borrowers based on CFG’s internal probability of default risk ratings. Notes on slide 22 – Notable items See above note on key performance metrics and non-GAAP financial measures. Notes

EX-99.3

Exhibit 99.3 Financial Supplement Second Quarter 2019 1Exhibit 99.3 Financial Supplement Second Quarter 2019 1

Table of Contents Page Consolidated Financial Highlights 3 Consolidated Statements of Operations (unaudited) 5 Consolidated Balance Sheets (unaudited) 6 Loans and Deposits 7 Average Balance Sheets and Annualized Yields 8 Segment Financial Highlights 10 Credit-Related Information: Nonperforming Assets 17 Charge-offs, Recoveries and Related Ratios 18 Summary of Changes in the Components of the Allowance for Credit Losses 20 Capital and Ratios 21 Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations 22 The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation.  It speaks only as of the particular date or dates included in the accompanying pages.  The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided.  Any forward-looking statements in this Financial Supplement are subject to the forward- looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings. 2Table of Contents Page Consolidated Financial Highlights 3 Consolidated Statements of Operations (unaudited) 5 Consolidated Balance Sheets (unaudited) 6 Loans and Deposits 7 Average Balance Sheets and Annualized Yields 8 Segment Financial Highlights 10 Credit-Related Information: Nonperforming Assets 17 Charge-offs, Recoveries and Related Ratios 18 Summary of Changes in the Components of the Allowance for Credit Losses 20 Capital and Ratios 21 Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations 22 The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward- looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings. 2

CONSOLIDATED FINANCIAL HIGHLIGHTS (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % SELECTED OPERATING DATA Total revenue $1,628 $1,588 $1,593 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Noninterest expense 951 937 951 910 875 14 1 76 9 1,888 1,758 130 7 Profit before provision for credit losses 677 651 642 654 634 26 4 43 7 1,328 1,213 115 9 Provision for credit losses 97 85 85 78 85 12 14 12 14 182 163 19 12 NET INCOME 453 439 465 443 425 14 3 28 7 892 813 79 10 1 Net income, Underlying 458 443 474 450 425 15 3 33 8 901 813 88 11 Net income available to common stockholders 435 424 450 436 425 11 3 10 2 859 806 53 7 Net income available to common 1 440 428 459 443 425 12 3 15 4 868 806 62 8 stockholders, Underlying PER COMMON SHARE DATA Basic earnings $0.95 $0.92 $0.96 $0.92 $0.88 $0.03 3% $0.07 8% $1.87 $1.66 $0.21 13% Diluted earnings 0.95 0.92 0.96 0.91 0.88 0.03 3 0.07 8 1.86 1.65 0.21 13 1 Basic earnings, Underlying 0.96 0.93 0.98 0.93 0.88 0.03 3 0.08 9 1.89 1.66 0.23 14 1 Diluted earnings, Underlying 0.96 0.93 0.98 0.93 0.88 0.03 3 0.08 9 1.88 1.65 0.23 14 Cash dividends declared and paid per common share 0.32 0.32 0.27 0.27 0.22 — — 0.10 45 0.64 0.44 0.20 45 Book value per common share 45.61 44.24 42.87 41.62 41.16 1.37 3 4.45 11 45.61 41.16 4.45 11 Tangible book value per common share 30.88 29.60 28.73 27.66 27.67 1.28 4 3.21 12 30.88 27.67 3.21 12 Dividend payout ratio 34% 35% 28% 29% 25% (100) bps 900 bps 34% 27% 700 bps 1 Dividend payout ratio, Underlying 33 34 27 29 25 (100) bps 800 bps 34 27 700 bps COMMON SHARES OUTSTANDING Average: Basic 458,154,335 460,713,172 467,338,825 475,957,526 484,744,354 (2,558,837) (1%) (26,590,019) (5%) 459,426,685 486,114,872 (26,688,187) (5%) Diluted 459,304,224 462,520,680 469,103,134 477,599,917 486,141,695 (3,216,456) (1) (26,837,471) (6) 460,857,535 487,683,216 (26,825,681) (6) Common shares at period-end 457,903,826 461,116,723 466,007,984 474,120,616 484,055,194 (3,212,897) (1) (26,151,368) (5) 457,903,826 484,055,194 (26,151,368) (5) SHARE PRICE High $36.89 $37.73 $39.69 $41.76 $43.62 ($0.84) (2%) ($6.73) (15%) $37.73 $48.23 ($10.50) (22%) Low 32.36 29.26 27.62 38.47 38.84 3.10 11 (6.48) (17) 29.26 38.84 (9.58) (25) Close 35.36 32.50 29.73 38.57 38.90 2.86 9 (3.54) (9) 35.36 38.90 (3.54) (9) Market capitalization 16,191 14,986 13,854 18,287 18,830 1,205 8 (2,639) (14) 16,191 18,830 (2,639) (14) SEGMENT NET INCOME Consumer Banking $213 $202 $193 $207 $197 $11 5% $16 8% $415 $367 $48 13% Commercial Banking 216 227 241 234 237 (11) (5) (21) (9) 443 452 (9) (2) Other 24 10 31 2 (9) 14 140 33 NM 34 (6) 40 NM NET INCOME $453 $439 $465 $443 $425 $14 3% $28 7% $892 $813 $79 10% 1 These are non-GAAP financial measures. For further information on these measures, refer to Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations at the end of this document. 3CONSOLIDATED FINANCIAL HIGHLIGHTS (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % SELECTED OPERATING DATA Total revenue $1,628 $1,588 $1,593 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Noninterest expense 951 937 951 910 875 14 1 76 9 1,888 1,758 130 7 Profit before provision for credit losses 677 651 642 654 634 26 4 43 7 1,328 1,213 115 9 Provision for credit losses 97 85 85 78 85 12 14 12 14 182 163 19 12 NET INCOME 453 439 465 443 425 14 3 28 7 892 813 79 10 1 Net income, Underlying 458 443 474 450 425 15 3 33 8 901 813 88 11 Net income available to common stockholders 435 424 450 436 425 11 3 10 2 859 806 53 7 Net income available to common 1 440 428 459 443 425 12 3 15 4 868 806 62 8 stockholders, Underlying PER COMMON SHARE DATA Basic earnings $0.95 $0.92 $0.96 $0.92 $0.88 $0.03 3% $0.07 8% $1.87 $1.66 $0.21 13% Diluted earnings 0.95 0.92 0.96 0.91 0.88 0.03 3 0.07 8 1.86 1.65 0.21 13 1 Basic earnings, Underlying 0.96 0.93 0.98 0.93 0.88 0.03 3 0.08 9 1.89 1.66 0.23 14 1 Diluted earnings, Underlying 0.96 0.93 0.98 0.93 0.88 0.03 3 0.08 9 1.88 1.65 0.23 14 Cash dividends declared and paid per common share 0.32 0.32 0.27 0.27 0.22 — — 0.10 45 0.64 0.44 0.20 45 Book value per common share 45.61 44.24 42.87 41.62 41.16 1.37 3 4.45 11 45.61 41.16 4.45 11 Tangible book value per common share 30.88 29.60 28.73 27.66 27.67 1.28 4 3.21 12 30.88 27.67 3.21 12 Dividend payout ratio 34% 35% 28% 29% 25% (100) bps 900 bps 34% 27% 700 bps 1 Dividend payout ratio, Underlying 33 34 27 29 25 (100) bps 800 bps 34 27 700 bps COMMON SHARES OUTSTANDING Average: Basic 458,154,335 460,713,172 467,338,825 475,957,526 484,744,354 (2,558,837) (1%) (26,590,019) (5%) 459,426,685 486,114,872 (26,688,187) (5%) Diluted 459,304,224 462,520,680 469,103,134 477,599,917 486,141,695 (3,216,456) (1) (26,837,471) (6) 460,857,535 487,683,216 (26,825,681) (6) Common shares at period-end 457,903,826 461,116,723 466,007,984 474,120,616 484,055,194 (3,212,897) (1) (26,151,368) (5) 457,903,826 484,055,194 (26,151,368) (5) SHARE PRICE High $36.89 $37.73 $39.69 $41.76 $43.62 ($0.84) (2%) ($6.73) (15%) $37.73 $48.23 ($10.50) (22%) Low 32.36 29.26 27.62 38.47 38.84 3.10 11 (6.48) (17) 29.26 38.84 (9.58) (25) Close 35.36 32.50 29.73 38.57 38.90 2.86 9 (3.54) (9) 35.36 38.90 (3.54) (9) Market capitalization 16,191 14,986 13,854 18,287 18,830 1,205 8 (2,639) (14) 16,191 18,830 (2,639) (14) SEGMENT NET INCOME Consumer Banking $213 $202 $193 $207 $197 $11 5% $16 8% $415 $367 $48 13% Commercial Banking 216 227 241 234 237 (11) (5) (21) (9) 443 452 (9) (2) Other 24 10 31 2 (9) 14 140 33 NM 34 (6) 40 NM NET INCOME $453 $439 $465 $443 $425 $14 3% $28 7% $892 $813 $79 10% 1 These are non-GAAP financial measures. For further information on these measures, refer to Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations at the end of this document. 3

CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio and headcount data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % FINANCIAL RATIOS 1 Net interest margin 3.20% 3.23% 3.23% 3.20% 3.20% (3) bps — bps 3.22% 3.20% 2 bps 2 Net interest margin, FTE 3.21 3.25 3.25 3.22 3.22 (4) bps (1) bps 3.23 3.21 2 bps Return on average common equity 8.54 8.62 9.16 8.82 8.65 (8) bps (11) bps 8.58 8.24 34 bps 3 Return on average common equity, Underlying 8.63 8.71 9.33 8.96 8.65 (8) bps (2) bps 8.67 8.24 43 bps Return on average tangible common equity 12.75 13.00 13.85 13.29 12.93 (25) bps (18) bps 12.87 12.32 55 bps Return on average tangible common equity, 3 Underlying 12.89 13.12 14.11 13.50 12.93 (23) bps (4) bps 13.00 12.32 68 bps Return on average total assets 1.13 1.11 1.17 1.13 1.11 2 bps 2 bps 1.12 1.08 4 bps 3 Return on average total assets, Underlying 1.14 1.12 1.19 1.15 1.11 2 bps 3 bps 1.13 1.08 5 bps Return on average total tangible assets 1.17 1.16 1.22 1.18 1.16 1 bps 1 bps 1.17 1.12 5 bps 3 Return on average total tangible assets, Underlying 1.19 1.17 1.24 1.20 1.16 2 bps 3 bps 1.18 1.12 6 bps Effective income tax rate 21.86 22.42 16.45 23.16 22.58 (56) bps (72) bps 22.14 22.55 (41) bps 3 Effective income tax rate, Underlying 21.89 22.44 21.91 23.20 22.58 (55) bps (69) bps 22.16 22.55 (39) bps Efficiency ratio 58.41 59.00 59.69 58.20 57.95 (59) bps 46 bps 58.70 59.17 (47) bps 3 Efficiency ratio, Underlying 58.02 58.67 56.70 57.62 57.95 (65) bps 7 bps 58.34 59.17 (83) bps CAPITAL RATIOS - PERIOD-END (PRELIMINARY) CET1 capital ratio 10.5% 10.5% 10.6% 10.8% 11.2% Tier 1 capital ratio 11.3 11.3 11.3 11.2 11.6 Total capital ratio 13.4 13.4 13.3 13.4 13.8 Tier 1 leverage ratio 10.1 10.0 10.0 9.9 10.2 SELECTED BALANCE SHEET DATA (PERIOD-END) Total assets $162,749 $161,342 $160,518 $158,598 $155,431 $1,407 1% $7,318 5% $162,749 $155,431 $7,318 5% Loans and leases: Commercial 56,963 57,689 56,783 55,405 54,888 (726) (1) 2,075 4 56,963 54,888 2,075 4 Retail 59,875 59,926 59,877 59,315 58,519 (51) — 1,356 2 59,875 58,519 1,356 2 Total loans and leases 116,838 117,615 116,660 114,720 113,407 (777) (1) 3,431 3 116,838 113,407 3,431 3 Deposits 124,004 123,916 119,575 117,075 117,073 88 — 6,931 6 124,004 117,073 6,931 6 4 Long-term borrowed funds 11,538 11,725 15,925 17,133 15,130 (187) (2) (3,592) (24) 11,538 15,130 (3,592) (24) Total stockholders' equity 22,017 21,531 20,817 20,276 20,467 486 2 1,550 8 22,017 20,467 1,550 8 5 Loans-to-deposits ratio (period-end balances) 94.22% 94.92% 97.56% 97.99% 96.87% (70) bps (265) bps 94.22% 96.87% (265) bps 5 Loans-to-deposits ratio (average balances) 95.64 97.70 98.41 97.38 98.01 (206) bps (237) bps 96.65 97.99 (134) bps Full-time equivalent colleagues 18,207 18,078 18,140 18,332 17,699 129 1 508 3 18,207 17,699 508 3 1 Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation. 2 Net interest income and net interest margin is presented on a fully taxable-equivalent ( FTE ) basis using the federal statutory tax rate of 21%. In the fully taxable-equivalent presentation of net interest income and net interest margin, interest income on tax-exempt assets is increased to make it fully equivalent to interest income earned on taxable assets. The FTE impact is predominantly attributable to commercial loans for the periods presented. 3 These are non-GAAP financial measures. For further information on these measures, refer to Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations at the end of this document. 4 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 5 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 4CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio and headcount data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % FINANCIAL RATIOS 1 Net interest margin 3.20% 3.23% 3.23% 3.20% 3.20% (3) bps — bps 3.22% 3.20% 2 bps 2 Net interest margin, FTE 3.21 3.25 3.25 3.22 3.22 (4) bps (1) bps 3.23 3.21 2 bps Return on average common equity 8.54 8.62 9.16 8.82 8.65 (8) bps (11) bps 8.58 8.24 34 bps 3 Return on average common equity, Underlying 8.63 8.71 9.33 8.96 8.65 (8) bps (2) bps 8.67 8.24 43 bps Return on average tangible common equity 12.75 13.00 13.85 13.29 12.93 (25) bps (18) bps 12.87 12.32 55 bps Return on average tangible common equity, 3 Underlying 12.89 13.12 14.11 13.50 12.93 (23) bps (4) bps 13.00 12.32 68 bps Return on average total assets 1.13 1.11 1.17 1.13 1.11 2 bps 2 bps 1.12 1.08 4 bps 3 Return on average total assets, Underlying 1.14 1.12 1.19 1.15 1.11 2 bps 3 bps 1.13 1.08 5 bps Return on average total tangible assets 1.17 1.16 1.22 1.18 1.16 1 bps 1 bps 1.17 1.12 5 bps 3 Return on average total tangible assets, Underlying 1.19 1.17 1.24 1.20 1.16 2 bps 3 bps 1.18 1.12 6 bps Effective income tax rate 21.86 22.42 16.45 23.16 22.58 (56) bps (72) bps 22.14 22.55 (41) bps 3 Effective income tax rate, Underlying 21.89 22.44 21.91 23.20 22.58 (55) bps (69) bps 22.16 22.55 (39) bps Efficiency ratio 58.41 59.00 59.69 58.20 57.95 (59) bps 46 bps 58.70 59.17 (47) bps 3 Efficiency ratio, Underlying 58.02 58.67 56.70 57.62 57.95 (65) bps 7 bps 58.34 59.17 (83) bps CAPITAL RATIOS - PERIOD-END (PRELIMINARY) CET1 capital ratio 10.5% 10.5% 10.6% 10.8% 11.2% Tier 1 capital ratio 11.3 11.3 11.3 11.2 11.6 Total capital ratio 13.4 13.4 13.3 13.4 13.8 Tier 1 leverage ratio 10.1 10.0 10.0 9.9 10.2 SELECTED BALANCE SHEET DATA (PERIOD-END) Total assets $162,749 $161,342 $160,518 $158,598 $155,431 $1,407 1% $7,318 5% $162,749 $155,431 $7,318 5% Loans and leases: Commercial 56,963 57,689 56,783 55,405 54,888 (726) (1) 2,075 4 56,963 54,888 2,075 4 Retail 59,875 59,926 59,877 59,315 58,519 (51) — 1,356 2 59,875 58,519 1,356 2 Total loans and leases 116,838 117,615 116,660 114,720 113,407 (777) (1) 3,431 3 116,838 113,407 3,431 3 Deposits 124,004 123,916 119,575 117,075 117,073 88 — 6,931 6 124,004 117,073 6,931 6 4 Long-term borrowed funds 11,538 11,725 15,925 17,133 15,130 (187) (2) (3,592) (24) 11,538 15,130 (3,592) (24) Total stockholders' equity 22,017 21,531 20,817 20,276 20,467 486 2 1,550 8 22,017 20,467 1,550 8 5 Loans-to-deposits ratio (period-end balances) 94.22% 94.92% 97.56% 97.99% 96.87% (70) bps (265) bps 94.22% 96.87% (265) bps 5 Loans-to-deposits ratio (average balances) 95.64 97.70 98.41 97.38 98.01 (206) bps (237) bps 96.65 97.99 (134) bps Full-time equivalent colleagues 18,207 18,078 18,140 18,332 17,699 129 1 508 3 18,207 17,699 508 3 1 Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation. 2 Net interest income and net interest margin is presented on a fully taxable-equivalent ( FTE ) basis using the federal statutory tax rate of 21%. In the fully taxable-equivalent presentation of net interest income and net interest margin, interest income on tax-exempt assets is increased to make it fully equivalent to interest income earned on taxable assets. The FTE impact is predominantly attributable to commercial loans for the periods presented. 3 These are non-GAAP financial measures. For further information on these measures, refer to Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations at the end of this document. 4 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 5 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 4

CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited) (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % INTEREST INCOME Interest and fees on loans and leases $1,392 $1,381 $1,347 $1,287 $1,230 $11 1% $162 13% $2,773 $2,376 $397 17% Interest and fees on loans held for sale 15 11 14 14 5 4 36 10 200 26 9 17 189 Interest and fees on other loans held for sale 2 4 1 2 3 (2) (50) (1) (33) 6 7 (1) (14) Investment securities 164 166 172 167 165 (2) (1) (1) (1) 330 333 (3) (1) Interest-bearing deposits in banks 7 8 8 7 8 (1) (13) (1) (13) 15 14 1 7 Total interest income 1,580 1,570 1,542 1,477 1,411 10 1 169 12 3,150 2,739 411 15 INTEREST EXPENSE Deposits 308 287 245 214 181 21 7 127 70 595 326 269 83 Federal funds purchased and securities sold under agreements to repurchase 3 2 2 2 1 1 50 2 200 5 2 3 150 1 Other short-term borrowed funds 1 — 2 4 1 1 100 — — 1 3 (2) (67) 1 Long-term borrowed funds 102 121 121 109 107 (19) (16) (5) (5) 223 196 27 14 Total interest expense 414 410 370 329 290 4 1 124 43 824 527 297 56 Net interest income 1,166 1,160 1,172 1,148 1,121 6 1 45 4 2,326 2,212 114 5 NONINTEREST INCOME Service charges and fees 126 123 131 131 127 3 2 (1) (1) 249 251 (2) (1) Card fees 64 59 62 61 60 5 8 4 7 123 121 2 2 Capital markets fees 57 54 45 47 48 3 6 9 19 111 87 24 28 Trust and investment services fees 53 47 43 45 43 6 13 10 23 100 83 17 20 Mortgage banking fees 62 43 51 49 27 19 44 35 130 105 52 53 102 Letter of credit and loan fees 33 33 34 32 32 — — 1 3 66 62 4 6 Foreign exchange and interest rate products 35 36 34 31 34 (1) (3) 1 3 71 61 10 16 Securities gains, net 4 8 6 3 2 (4) (50) 2 100 12 10 2 20 Other income 28 25 15 17 15 3 12 13 87 53 32 21 66 Total noninterest income 462 428 421 416 388 34 8 74 19 890 759 131 17 TOTAL REVENUE 1,628 1,588 1,593 1,564 1,509 40 3 119 8 3,216 2,971 245 8 Provision for credit losses 97 85 85 78 85 12 14 12 14 182 163 19 12 NONINTEREST EXPENSE Salaries and employee benefits 507 509 483 474 453 (2) — 54 12 1,016 923 93 10 2 Equipment and software expense 126 125 124 117 110 1 1 16 15 251 223 28 13 Outside services 118 110 135 107 106 8 7 12 11 228 205 23 11 Occupancy 82 83 92 81 79 (1) (1) 3 4 165 160 5 3 Other operating expense 118 110 117 131 127 8 7 (9) (7) 228 247 (19) (8) Total noninterest expense 951 937 951 910 875 14 1 76 9 1,888 1,758 130 7 Income before income tax expense 580 566 557 576 549 14 2 31 6 1,146 1,050 96 9 Income tax expense 127 127 92 133 124 — — 3 2 254 237 17 7 Net income $453 $439 $465 $443 $425 $14 3% $28 7% $892 $813 $79 10% 3 Net income, Underlying $458 $443 $474 $450 $425 $15 3% $33 8% $901 $813 $88 11% Net income available to common stockholders $435 $424 $450 $436 $425 $11 3% $10 2% $859 $806 $53 7% 3 Net income available to common stockholders, Underlying $440 $428 $459 $443 $425 $12 3% $15 4% $868 $806 $62 8% 1 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 2 Beginning in the first quarter of 2019, we combined our presentation of equipment expense and amortization of software into equipment and software expense. Prior periods have been adjusted to conform with the current period presentation. 3 These are non-GAAP financial measures. For further information on these measures, refer to Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations at the end of this document. 5CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited) (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % INTEREST INCOME Interest and fees on loans and leases $1,392 $1,381 $1,347 $1,287 $1,230 $11 1% $162 13% $2,773 $2,376 $397 17% Interest and fees on loans held for sale 15 11 14 14 5 4 36 10 200 26 9 17 189 Interest and fees on other loans held for sale 2 4 1 2 3 (2) (50) (1) (33) 6 7 (1) (14) Investment securities 164 166 172 167 165 (2) (1) (1) (1) 330 333 (3) (1) Interest-bearing deposits in banks 7 8 8 7 8 (1) (13) (1) (13) 15 14 1 7 Total interest income 1,580 1,570 1,542 1,477 1,411 10 1 169 12 3,150 2,739 411 15 INTEREST EXPENSE Deposits 308 287 245 214 181 21 7 127 70 595 326 269 83 Federal funds purchased and securities sold under agreements to repurchase 3 2 2 2 1 1 50 2 200 5 2 3 150 1 Other short-term borrowed funds 1 — 2 4 1 1 100 — — 1 3 (2) (67) 1 Long-term borrowed funds 102 121 121 109 107 (19) (16) (5) (5) 223 196 27 14 Total interest expense 414 410 370 329 290 4 1 124 43 824 527 297 56 Net interest income 1,166 1,160 1,172 1,148 1,121 6 1 45 4 2,326 2,212 114 5 NONINTEREST INCOME Service charges and fees 126 123 131 131 127 3 2 (1) (1) 249 251 (2) (1) Card fees 64 59 62 61 60 5 8 4 7 123 121 2 2 Capital markets fees 57 54 45 47 48 3 6 9 19 111 87 24 28 Trust and investment services fees 53 47 43 45 43 6 13 10 23 100 83 17 20 Mortgage banking fees 62 43 51 49 27 19 44 35 130 105 52 53 102 Letter of credit and loan fees 33 33 34 32 32 — — 1 3 66 62 4 6 Foreign exchange and interest rate products 35 36 34 31 34 (1) (3) 1 3 71 61 10 16 Securities gains, net 4 8 6 3 2 (4) (50) 2 100 12 10 2 20 Other income 28 25 15 17 15 3 12 13 87 53 32 21 66 Total noninterest income 462 428 421 416 388 34 8 74 19 890 759 131 17 TOTAL REVENUE 1,628 1,588 1,593 1,564 1,509 40 3 119 8 3,216 2,971 245 8 Provision for credit losses 97 85 85 78 85 12 14 12 14 182 163 19 12 NONINTEREST EXPENSE Salaries and employee benefits 507 509 483 474 453 (2) — 54 12 1,016 923 93 10 2 Equipment and software expense 126 125 124 117 110 1 1 16 15 251 223 28 13 Outside services 118 110 135 107 106 8 7 12 11 228 205 23 11 Occupancy 82 83 92 81 79 (1) (1) 3 4 165 160 5 3 Other operating expense 118 110 117 131 127 8 7 (9) (7) 228 247 (19) (8) Total noninterest expense 951 937 951 910 875 14 1 76 9 1,888 1,758 130 7 Income before income tax expense 580 566 557 576 549 14 2 31 6 1,146 1,050 96 9 Income tax expense 127 127 92 133 124 — — 3 2 254 237 17 7 Net income $453 $439 $465 $443 $425 $14 3% $28 7% $892 $813 $79 10% 3 Net income, Underlying $458 $443 $474 $450 $425 $15 3% $33 8% $901 $813 $88 11% Net income available to common stockholders $435 $424 $450 $436 $425 $11 3% $10 2% $859 $806 $53 7% 3 Net income available to common stockholders, Underlying $440 $428 $459 $443 $425 $12 3% $15 4% $868 $806 $62 8% 1 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 2 Beginning in the first quarter of 2019, we combined our presentation of equipment expense and amortization of software into equipment and software expense. Prior periods have been adjusted to conform with the current period presentation. 3 These are non-GAAP financial measures. For further information on these measures, refer to Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations at the end of this document. 5

CONSOLIDATED BALANCE SHEETS (unaudited) (in millions) AS OF JUNE 30, 2019 CHANGE PERIOD-END BALANCES June 30, 2019 Mar 31, 2019 Dec 31, 2018 Sept 30, 2018 June 30, 2018 Mar 31, 2019 June 30, 2018 $ % $ % ASSETS Cash and due from banks $996 $923 $1,081 $976 $997 $73 8% ($1) —% Interest-bearing cash and due from banks 2,039 1,513 2,993 3,015 2,868 526 35 (829) (29) Interest-bearing deposits in banks 186 167 148 142 114 19 11 72 63 Debt securities available for sale, at fair value 21,698 21,504 19,895 20,152 20,157 194 1 1,541 8 Debt securities held to maturity 3,447 3,345 4,165 4,284 4,417 102 3 (970) (22) Equity securities, at fair value 47 198 181 175 170 (151) (76) (123) (72) Equity securities, at cost 706 604 834 874 769 102 17 (63) (8) Loans held for sale, at fair value 1,750 1,186 1,219 1,303 521 564 48 1,229 236 Other loans held for sale 455 66 101 27 189 389 NM 266 141 Loans and leases 116,838 117,615 116,660 114,720 113,407 (777) (1) 3,431 3 Less: Allowance for loan and lease losses (1,227) (1,245) (1,242) (1,242) (1,253) 18 1 26 2 Net loans and leases 115,611 116,370 115,418 113,478 112,154 (759) (1) 3,457 3 Derivative assets 833 465 317 173 224 368 79 609 NM Premises and equipment 740 746 791 753 720 (6) (1) 20 3 Bank-owned life insurance 1,711 1,705 1,698 1,687 1,677 6 — 34 2 Goodwill 7,040 7,040 6,923 6,946 6,887 — — 153 2 Due from broker 249 92 — — — 157 171 249 100 Other assets 5,241 5,418 4,754 4,613 3,567 (177) (3) 1,674 47 TOTAL ASSETS $162,749 $161,342 $160,518 $158,598 $155,431 $1,407 1% $7,318 5% LIABILITIES AND STOCKHOLDERS' EQUITY LIABILITIES Deposits: Noninterest-bearing $28,192 $28,383 $29,458 $29,785 $29,439 ($191) (1%) ($1,247) (4%) Interest-bearing 95,812 95,533 90,117 87,290 87,634 279 — 8,178 9 Total deposits 124,004 123,916 119,575 117,075 117,073 88 — 6,931 6 1 Federal funds purchased and securities sold under agreements to repurchase 1,132 668 1,156 374 326 464 69 806 247 2 Other short-term borrowed funds 309 11 161 512 10 298 NM 299 NM Derivative liabilities 106 173 292 449 425 (67) (39) (319) (75) Deferred taxes, net 767 676 573 430 456 91 13 311 68 2 Long-term borrowed funds 11,538 11,725 15,925 17,133 15,130 (187) (2) (3,592) (24) Due to broker 257 93 — 381 — 164 176 257 100 Other liabilities 2,619 2,549 2,019 1,968 1,544 70 3 1,075 70 TOTAL LIABILITIES 140,732 139,811 139,701 138,322 134,964 921 1 5,768 4 STOCKHOLDERS' EQUITY Preferred stock: $25.00 par value, 100,000,000 shares authorized for each of the periods presented 1,133 1,132 840 543 543 1 — 590 109 Common stock: $0.01 par value, 1,000,000,000 shares authorized for each of the periods presented 6 6 6 6 6 — — — — Additional paid-in capital 18,860 18,847 18,815 18,816 18,806 13 — 54 — Retained earnings 5,959 5,672 5,385 5,062 4,755 287 5 1,204 25 Treasury stock, at cost (3,453) (3,333) (3,133) (2,833) (2,433) (120) (4) (1,020) (42) Accumulated other comprehensive loss (488) (793) (1,096) (1,318) (1,210) 305 38 722 60 TOTAL STOCKHOLDERS' EQUITY 22,017 21,531 20,817 20,276 20,467 486 2 1,550 8 TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY $162,749 $161,342 $160,518 $158,598 $155,431 $1,407 1% $7,318 5% Memo: Total tangible common equity $14,141 $13,649 $13,389 $13,117 $13,394 $492 4% $747 6% 1 Balances are net of certain short-term receivables associated with reverse repurchase agreements. 2 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 6CONSOLIDATED BALANCE SHEETS (unaudited) (in millions) AS OF JUNE 30, 2019 CHANGE PERIOD-END BALANCES June 30, 2019 Mar 31, 2019 Dec 31, 2018 Sept 30, 2018 June 30, 2018 Mar 31, 2019 June 30, 2018 $ % $ % ASSETS Cash and due from banks $996 $923 $1,081 $976 $997 $73 8% ($1) —% Interest-bearing cash and due from banks 2,039 1,513 2,993 3,015 2,868 526 35 (829) (29) Interest-bearing deposits in banks 186 167 148 142 114 19 11 72 63 Debt securities available for sale, at fair value 21,698 21,504 19,895 20,152 20,157 194 1 1,541 8 Debt securities held to maturity 3,447 3,345 4,165 4,284 4,417 102 3 (970) (22) Equity securities, at fair value 47 198 181 175 170 (151) (76) (123) (72) Equity securities, at cost 706 604 834 874 769 102 17 (63) (8) Loans held for sale, at fair value 1,750 1,186 1,219 1,303 521 564 48 1,229 236 Other loans held for sale 455 66 101 27 189 389 NM 266 141 Loans and leases 116,838 117,615 116,660 114,720 113,407 (777) (1) 3,431 3 Less: Allowance for loan and lease losses (1,227) (1,245) (1,242) (1,242) (1,253) 18 1 26 2 Net loans and leases 115,611 116,370 115,418 113,478 112,154 (759) (1) 3,457 3 Derivative assets 833 465 317 173 224 368 79 609 NM Premises and equipment 740 746 791 753 720 (6) (1) 20 3 Bank-owned life insurance 1,711 1,705 1,698 1,687 1,677 6 — 34 2 Goodwill 7,040 7,040 6,923 6,946 6,887 — — 153 2 Due from broker 249 92 — — — 157 171 249 100 Other assets 5,241 5,418 4,754 4,613 3,567 (177) (3) 1,674 47 TOTAL ASSETS $162,749 $161,342 $160,518 $158,598 $155,431 $1,407 1% $7,318 5% LIABILITIES AND STOCKHOLDERS' EQUITY LIABILITIES Deposits: Noninterest-bearing $28,192 $28,383 $29,458 $29,785 $29,439 ($191) (1%) ($1,247) (4%) Interest-bearing 95,812 95,533 90,117 87,290 87,634 279 — 8,178 9 Total deposits 124,004 123,916 119,575 117,075 117,073 88 — 6,931 6 1 Federal funds purchased and securities sold under agreements to repurchase 1,132 668 1,156 374 326 464 69 806 247 2 Other short-term borrowed funds 309 11 161 512 10 298 NM 299 NM Derivative liabilities 106 173 292 449 425 (67) (39) (319) (75) Deferred taxes, net 767 676 573 430 456 91 13 311 68 2 Long-term borrowed funds 11,538 11,725 15,925 17,133 15,130 (187) (2) (3,592) (24) Due to broker 257 93 — 381 — 164 176 257 100 Other liabilities 2,619 2,549 2,019 1,968 1,544 70 3 1,075 70 TOTAL LIABILITIES 140,732 139,811 139,701 138,322 134,964 921 1 5,768 4 STOCKHOLDERS' EQUITY Preferred stock: $25.00 par value, 100,000,000 shares authorized for each of the periods presented 1,133 1,132 840 543 543 1 — 590 109 Common stock: $0.01 par value, 1,000,000,000 shares authorized for each of the periods presented 6 6 6 6 6 — — — — Additional paid-in capital 18,860 18,847 18,815 18,816 18,806 13 — 54 — Retained earnings 5,959 5,672 5,385 5,062 4,755 287 5 1,204 25 Treasury stock, at cost (3,453) (3,333) (3,133) (2,833) (2,433) (120) (4) (1,020) (42) Accumulated other comprehensive loss (488) (793) (1,096) (1,318) (1,210) 305 38 722 60 TOTAL STOCKHOLDERS' EQUITY 22,017 21,531 20,817 20,276 20,467 486 2 1,550 8 TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY $162,749 $161,342 $160,518 $158,598 $155,431 $1,407 1% $7,318 5% Memo: Total tangible common equity $14,141 $13,649 $13,389 $13,117 $13,394 $492 4% $747 6% 1 Balances are net of certain short-term receivables associated with reverse repurchase agreements. 2 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 6

LOANS AND DEPOSITS (in millions) PERIOD-END BALANCES AS OF JUNE 30, 2019 CHANGE June 30, 2019 Mar 31, 2019 Dec 31, 2018 Sept 30, 2018 June 30, 2018 Mar 31, 2019 June 30, 2018 $ % $ % LOANS AND LEASES Commercial $41,156 $41,497 $40,857 $39,770 $39,278 ($341) (1%) $1,878 5% Commercial real estate 13,123 13,372 13,023 12,630 12,528 (249) (2) 595 5 Leases 2,684 2,820 2,903 3,005 3,082 (136) (5) (398) (13) Total commercial loans and leases 56,963 57,689 56,783 55,405 54,888 (726) (1) 2,075 4 Residential mortgages 19,192 19,174 18,978 18,493 17,814 18 — 1,378 8 Home equity loans 938 1,006 1,073 1,131 1,211 (68) (7) (273) (23) Home equity lines of credit 12,266 12,394 12,710 12,863 13,014 (128) (1) (748) (6) 1 Home equity loans serviced by others 348 375 399 429 465 (27) (7) (117) (25) 1 Home equity lines of credit serviced by others 88 95 104 114 124 (7) (7) (36) (29) Automobile 12,000 11,992 12,106 12,255 12,517 8 — (517) (4) Education 9,305 9,274 8,900 8,712 8,450 31 — 855 10 Credit card 2,046 1,982 1,991 1,911 1,877 64 3 169 9 Other retail 3,692 3,634 3,616 3,407 3,047 58 2 645 21 Total retail loans 59,875 59,926 59,877 59,315 58,519 (51) — 1,356 2 Total loans and leases $116,838 $117,615 $116,660 $114,720 $113,407 ($777) (1%) $3,431 3% Loans held for sale, at fair value 1,750 1,186 1,219 1,303 521 564 48 1,229 236 Other loans held for sale 455 66 101 27 189 389 NM 266 141 Loans and leases and loans held for sale $119,043 $118,867 $117,980 $116,050 $114,117 $176 —% $4,926 4% DEPOSITS Demand $28,192 $28,383 $29,458 $29,785 $29,439 ($191) (1%) ($1,247) (4%) Checking with interest 25,021 23,482 23,067 22,323 22,775 1,539 7 2,246 10 Regular savings 13,495 13,239 12,007 10,523 9,902 256 2 3,593 36 Money market accounts 35,329 35,972 35,701 35,613 36,139 (643) (2) (810) (2) Term deposits 21,967 22,840 19,342 18,831 18,818 (873) (4) 3,149 17 Total deposits $124,004 $123,916 $119,575 $117,075 $117,073 $88 —% $6,931 6% 1 Our Serviced by Others ( SBO ) portfolio consists of purchased loans and lines of credit that were originally serviced by others. 7LOANS AND DEPOSITS (in millions) PERIOD-END BALANCES AS OF JUNE 30, 2019 CHANGE June 30, 2019 Mar 31, 2019 Dec 31, 2018 Sept 30, 2018 June 30, 2018 Mar 31, 2019 June 30, 2018 $ % $ % LOANS AND LEASES Commercial $41,156 $41,497 $40,857 $39,770 $39,278 ($341) (1%) $1,878 5% Commercial real estate 13,123 13,372 13,023 12,630 12,528 (249) (2) 595 5 Leases 2,684 2,820 2,903 3,005 3,082 (136) (5) (398) (13) Total commercial loans and leases 56,963 57,689 56,783 55,405 54,888 (726) (1) 2,075 4 Residential mortgages 19,192 19,174 18,978 18,493 17,814 18 — 1,378 8 Home equity loans 938 1,006 1,073 1,131 1,211 (68) (7) (273) (23) Home equity lines of credit 12,266 12,394 12,710 12,863 13,014 (128) (1) (748) (6) 1 Home equity loans serviced by others 348 375 399 429 465 (27) (7) (117) (25) 1 Home equity lines of credit serviced by others 88 95 104 114 124 (7) (7) (36) (29) Automobile 12,000 11,992 12,106 12,255 12,517 8 — (517) (4) Education 9,305 9,274 8,900 8,712 8,450 31 — 855 10 Credit card 2,046 1,982 1,991 1,911 1,877 64 3 169 9 Other retail 3,692 3,634 3,616 3,407 3,047 58 2 645 21 Total retail loans 59,875 59,926 59,877 59,315 58,519 (51) — 1,356 2 Total loans and leases $116,838 $117,615 $116,660 $114,720 $113,407 ($777) (1%) $3,431 3% Loans held for sale, at fair value 1,750 1,186 1,219 1,303 521 564 48 1,229 236 Other loans held for sale 455 66 101 27 189 389 NM 266 141 Loans and leases and loans held for sale $119,043 $118,867 $117,980 $116,050 $114,117 $176 —% $4,926 4% DEPOSITS Demand $28,192 $28,383 $29,458 $29,785 $29,439 ($191) (1%) ($1,247) (4%) Checking with interest 25,021 23,482 23,067 22,323 22,775 1,539 7 2,246 10 Regular savings 13,495 13,239 12,007 10,523 9,902 256 2 3,593 36 Money market accounts 35,329 35,972 35,701 35,613 36,139 (643) (2) (810) (2) Term deposits 21,967 22,840 19,342 18,831 18,818 (873) (4) 3,149 17 Total deposits $124,004 $123,916 $119,575 $117,075 $117,073 $88 —% $6,931 6% 1 Our Serviced by Others ( SBO ) portfolio consists of purchased loans and lines of credit that were originally serviced by others. 7

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change AVERAGE BALANCES 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % ASSETS Interest-bearing cash and due from banks and deposits in banks $1,229 $1,497 $1,467 $1,604 $1,801 ($268) (18%) ($572) (32%) $1,362 $1,622 ($260) (16%) Taxable investment securities 25,620 25,136 25,081 25,225 25,197 484 2 423 2 25,379 25,315 64 — Non-taxable investment securities 5 5 5 6 6 — — (1) (17) 5 6 (1) (17) Total investment securities 25,625 25,141 25,086 25,231 25,203 484 2 422 2 25,384 25,321 63 — Investment securities and interest-bearing deposits 26,854 26,638 26,553 26,835 27,004 216 1 (150) (1) 26,746 26,943 (197) (1) Commercial 41,755 41,562 40,472 39,592 39,399 193 — 2,356 6 41,659 38,683 2,976 8 Commercial real estate 13,379 13,272 12,900 12,656 12,071 107 1 1,308 11 13,325 11,812 1,513 13 Leases 2,745 2,873 2,938 3,028 3,073 (128) (4) (328) (11) 2,809 3,093 (284) (9) Total commercial loans and leases 57,879 57,707 56,310 55,276 54,543 172 — 3,336 6 57,793 53,588 4,205 8 Residential mortgages 19,232 19,094 18,713 18,147 17,488 138 1 1,744 10 19,163 17,326 1,837 11 Home equity loans 971 1,039 1,101 1,168 1,252 (68) (7) (281) (22) 1,005 1,297 (292) (23) Home equity lines of credit 12,332 12,552 12,790 12,925 13,112 (220) (2) (780) (6) 12,441 13,232 (791) (6) Home equity loans serviced by others 359 385 411 444 480 (26) (7) (121) (25) 372 500 (128) (26) Home equity lines of credit serviced by others 92 99 108 118 130 (7) (7) (38) (29) 95 136 (41) (30) Automobile 11,984 12,070 12,179 12,379 12,657 (86) (1) (673) (5) 12,026 12,835 (809) (6) Education 9,235 9,069 8,801 8,481 8,374 166 2 861 10 9,153 8,329 824 10 Credit cards 2,041 1,998 1,973 1,909 1,854 43 2 187 10 2,020 1,841 179 10 Other retail 3,658 3,636 3,507 3,124 2,966 22 1 692 23 3,648 2,906 742 26 Total retail loans 59,904 59,942 59,583 58,695 58,313 (38) — 1,591 3 59,923 58,402 1,521 3 Total loans and leases 117,783 117,649 115,893 113,971 112,856 134 — 4,927 4 117,716 111,990 5,726 5 Loans held for sale, at fair value 1,528 1,035 1,245 1,228 470 493 48 1,058 225 1,283 445 838 188 Other loans held for sale 158 191 79 129 195 (33) (17) (37) (19) 175 225 (50) (22) Total interest-earning assets 146,323 145,513 143,770 142,163 140,525 810 1 5,798 4 145,920 139,603 6,317 5 Allowance for loan and lease losses (1,247) (1,243) (1,241) (1,255) (1,246) (4) — (1) — (1,245) (1,241) (4) — Goodwill 7,040 7,018 6,946 6,926 6,887 22 — 153 2 7,029 6,887 142 2 Other noninterest-earning assets 9,373 9,127 8,257 7,790 7,087 246 3 2,286 32 9,251 7,144 2,107 29 TOTAL ASSETS $161,489 $160,415 $157,732 $155,624 $153,253 $1,074 1% $8,236 5% $160,955 $152,393 $8,562 6% LIABILITIES AND STOCKHOLDERS' EQUITY LIABILITIES Checking with interest $23,919 $22,987 $21,792 $21,780 $22,185 $932 4% $1,734 8% $23,456 $21,927 $1,529 7% Money market accounts 35,228 35,209 35,929 36,593 36,396 19 — (1,168) (3) 35,218 36,738 (1,520) (4) Regular savings 13,324 12,626 11,220 10,198 9,889 698 6 3,435 35 12,977 9,759 3,218 33 Term deposits 22,292 21,127 19,000 18,764 17,838 1,165 6 4,454 25 21,713 17,174 4,539 26 Total interest-bearing deposits 94,763 91,949 87,941 87,335 86,308 2,814 3 8,455 10 93,364 85,598 7,766 9 Federal funds purchased and securities sold under agreements to 1 818 640 821 643 504 178 28 314 62 729 574 155 27 repurchase 2 Other short-term borrowed funds 45 58 341 748 191 (13) (22) (146) (76) 52 388 (336) (87) 2 Long-term borrowed funds 12,386 14,736 15,573 14,284 14,880 (2,350) (16) (2,494) (17) 13,555 14,662 (1,107) (8) Total borrowed funds 13,249 15,434 16,735 15,675 15,575 (2,185) (14) (2,326) (15) 14,336 15,624 (1,288) (8) Total interest-bearing liabilities 108,012 107,383 104,676 103,010 101,883 629 1 6,129 6 107,700 101,222 6,478 6 Total demand deposits 28,389 28,465 29,824 29,703 28,834 (76) — (445) (2) 28,426 28,690 (264) (1) Other liabilities 3,536 3,584 2,948 2,769 2,433 (48) (1) 1,103 45 3,560 2,440 1,120 46 TOTAL LIABILITIES 139,937 139,432 137,448 135,482 133,150 505 — 6,787 5 139,686 132,352 7,334 6 STOCKHOLDERS' EQUITY 21,552 20,983 20,284 20,142 20,103 569 3 1,449 7 21,269 20,041 1,228 6 TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY $161,489 $160,415 $157,732 $155,624 $153,253 $1,074 1% $8,236 5% $160,955 $152,393 $8,562 6% Memo: Total loans and leases, including loans held for sale $119,469 $118,875 $117,217 $115,328 $113,521 $594 —% $5,948 5% $119,174 $112,660 $6,514 6% Total deposits (interest-bearing and demand) $123,152 $120,414 $117,765 $117,038 $115,142 $2,738 2% $8,010 7% $121,790 $114,288 $7,502 7% Total average tangible common equity $13,670 $13,233 $12,907 $13,011 $13,200 $437 3% $470 4% $13,453 $13,199 $254 2% 1 Balances are net of certain short-term receivables associated with reverse repurchase agreements. 2 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 8AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change AVERAGE BALANCES 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % ASSETS Interest-bearing cash and due from banks and deposits in banks $1,229 $1,497 $1,467 $1,604 $1,801 ($268) (18%) ($572) (32%) $1,362 $1,622 ($260) (16%) Taxable investment securities 25,620 25,136 25,081 25,225 25,197 484 2 423 2 25,379 25,315 64 — Non-taxable investment securities 5 5 5 6 6 — — (1) (17) 5 6 (1) (17) Total investment securities 25,625 25,141 25,086 25,231 25,203 484 2 422 2 25,384 25,321 63 — Investment securities and interest-bearing deposits 26,854 26,638 26,553 26,835 27,004 216 1 (150) (1) 26,746 26,943 (197) (1) Commercial 41,755 41,562 40,472 39,592 39,399 193 — 2,356 6 41,659 38,683 2,976 8 Commercial real estate 13,379 13,272 12,900 12,656 12,071 107 1 1,308 11 13,325 11,812 1,513 13 Leases 2,745 2,873 2,938 3,028 3,073 (128) (4) (328) (11) 2,809 3,093 (284) (9) Total commercial loans and leases 57,879 57,707 56,310 55,276 54,543 172 — 3,336 6 57,793 53,588 4,205 8 Residential mortgages 19,232 19,094 18,713 18,147 17,488 138 1 1,744 10 19,163 17,326 1,837 11 Home equity loans 971 1,039 1,101 1,168 1,252 (68) (7) (281) (22) 1,005 1,297 (292) (23) Home equity lines of credit 12,332 12,552 12,790 12,925 13,112 (220) (2) (780) (6) 12,441 13,232 (791) (6) Home equity loans serviced by others 359 385 411 444 480 (26) (7) (121) (25) 372 500 (128) (26) Home equity lines of credit serviced by others 92 99 108 118 130 (7) (7) (38) (29) 95 136 (41) (30) Automobile 11,984 12,070 12,179 12,379 12,657 (86) (1) (673) (5) 12,026 12,835 (809) (6) Education 9,235 9,069 8,801 8,481 8,374 166 2 861 10 9,153 8,329 824 10 Credit cards 2,041 1,998 1,973 1,909 1,854 43 2 187 10 2,020 1,841 179 10 Other retail 3,658 3,636 3,507 3,124 2,966 22 1 692 23 3,648 2,906 742 26 Total retail loans 59,904 59,942 59,583 58,695 58,313 (38) — 1,591 3 59,923 58,402 1,521 3 Total loans and leases 117,783 117,649 115,893 113,971 112,856 134 — 4,927 4 117,716 111,990 5,726 5 Loans held for sale, at fair value 1,528 1,035 1,245 1,228 470 493 48 1,058 225 1,283 445 838 188 Other loans held for sale 158 191 79 129 195 (33) (17) (37) (19) 175 225 (50) (22) Total interest-earning assets 146,323 145,513 143,770 142,163 140,525 810 1 5,798 4 145,920 139,603 6,317 5 Allowance for loan and lease losses (1,247) (1,243) (1,241) (1,255) (1,246) (4) — (1) — (1,245) (1,241) (4) — Goodwill 7,040 7,018 6,946 6,926 6,887 22 — 153 2 7,029 6,887 142 2 Other noninterest-earning assets 9,373 9,127 8,257 7,790 7,087 246 3 2,286 32 9,251 7,144 2,107 29 TOTAL ASSETS $161,489 $160,415 $157,732 $155,624 $153,253 $1,074 1% $8,236 5% $160,955 $152,393 $8,562 6% LIABILITIES AND STOCKHOLDERS' EQUITY LIABILITIES Checking with interest $23,919 $22,987 $21,792 $21,780 $22,185 $932 4% $1,734 8% $23,456 $21,927 $1,529 7% Money market accounts 35,228 35,209 35,929 36,593 36,396 19 — (1,168) (3) 35,218 36,738 (1,520) (4) Regular savings 13,324 12,626 11,220 10,198 9,889 698 6 3,435 35 12,977 9,759 3,218 33 Term deposits 22,292 21,127 19,000 18,764 17,838 1,165 6 4,454 25 21,713 17,174 4,539 26 Total interest-bearing deposits 94,763 91,949 87,941 87,335 86,308 2,814 3 8,455 10 93,364 85,598 7,766 9 Federal funds purchased and securities sold under agreements to 1 818 640 821 643 504 178 28 314 62 729 574 155 27 repurchase 2 Other short-term borrowed funds 45 58 341 748 191 (13) (22) (146) (76) 52 388 (336) (87) 2 Long-term borrowed funds 12,386 14,736 15,573 14,284 14,880 (2,350) (16) (2,494) (17) 13,555 14,662 (1,107) (8) Total borrowed funds 13,249 15,434 16,735 15,675 15,575 (2,185) (14) (2,326) (15) 14,336 15,624 (1,288) (8) Total interest-bearing liabilities 108,012 107,383 104,676 103,010 101,883 629 1 6,129 6 107,700 101,222 6,478 6 Total demand deposits 28,389 28,465 29,824 29,703 28,834 (76) — (445) (2) 28,426 28,690 (264) (1) Other liabilities 3,536 3,584 2,948 2,769 2,433 (48) (1) 1,103 45 3,560 2,440 1,120 46 TOTAL LIABILITIES 139,937 139,432 137,448 135,482 133,150 505 — 6,787 5 139,686 132,352 7,334 6 STOCKHOLDERS' EQUITY 21,552 20,983 20,284 20,142 20,103 569 3 1,449 7 21,269 20,041 1,228 6 TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY $161,489 $160,415 $157,732 $155,624 $153,253 $1,074 1% $8,236 5% $160,955 $152,393 $8,562 6% Memo: Total loans and leases, including loans held for sale $119,469 $118,875 $117,217 $115,328 $113,521 $594 —% $5,948 5% $119,174 $112,660 $6,514 6% Total deposits (interest-bearing and demand) $123,152 $120,414 $117,765 $117,038 $115,142 $2,738 2% $8,010 7% $121,790 $114,288 $7,502 7% Total average tangible common equity $13,670 $13,233 $12,907 $13,011 $13,200 $437 3% $470 4% $13,453 $13,199 $254 2% 1 Balances are net of certain short-term receivables associated with reverse repurchase agreements. 2 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 8

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS, CONTINUED (in millions, except rates) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, AVERAGE ANNUALIZED YIELDS AND RATES 2Q19 1Q19 4Q18 3Q18 2Q18 2019 2018 Income/ Income/ Income/ Income/ Income/ Income/ Income/ Rate Expense Rate Expense Rate Expense Rate Expense Rate Expense Rate Expense Rate Expense INTEREST-EARNING ASSETS Interest-bearing deposits in banks 2.16% $7 2.19% $8 2.05% $8 1.85% $7 1.77% $8 2.18% $15 1.70% $14 Taxable investment securities 2.56 164 2.64 166 2.73 172 2.65 167 2.62 165 2.60 330 2.63 333 Non-taxable investment securities 2.60 — 2.60 — 2.60 — 2.60 — 2.60 — 2.60 — 2.60 — Total investment securities 2.56 164 2.64 166 2.73 172 2.65 167 2.62 165 2.60 330 2.63 333 Investment securities and interest-bearing deposits 171 174 180 174 173 345 347 Commercial 4.45 471 4.43 460 4.25 440 4.14 419 4.07 405 4.44 931 3.92 762 Commercial real estate 4.91 166 4.98 165 4.77 157 4.56 147 4.39 134 4.94 331 4.25 253 Leases 2.89 19 2.85 21 2.81 20 2.74 21 2.69 21 2.87 40 2.65 41 Total commercial loans and leases 4.48 656 4.48 646 4.30 617 4.16 587 4.06 560 4.48 1,302 3.92 1,056 Residential mortgages 3.65 176 3.67 175 3.67 171 3.62 164 3.57 156 3.66 351 3.56 309 Home equity loans 6.01 14 6.05 16 6.09 17 5.93 18 5.91 18 6.03 30 5.83 37 Home equity lines of credit 5.15 158 5.13 159 4.91 158 4.66 152 4.40 144 5.14 317 4.30 282 Home equity loans serviced by others 7.67 7 7.75 7 7.48 8 7.45 8 7.23 9 7.71 14 7.28 18 Home equity lines of credit serviced by others 5.27 1 4.97 1 4.56 1 4.89 2 3.62 1 5.11 2 3.81 2 Automobile 4.19 125 4.04 120 3.90 119 3.74 117 3.60 113 4.12 245 3.53 225 Education 5.97 137 5.99 134 5.87 130 5.78 124 5.71 119 5.98 271 5.65 233 Credit cards 10.26 52 10.76 53 10.51 52 10.77 52 10.74 50 10.51 105 10.72 98 Other retail 7.11 66 7.83 70 8.17 74 8.10 63 8.10 60 7.47 136 8.04 116 Total retail loans 4.92 736 4.96 735 4.87 730 4.73 700 4.61 670 4.94 1,471 4.55 1,320 Total loans and leases 4.71 1,392 4.72 1,381 4.59 1,347 4.46 1,287 4.34 1,230 4.72 2,773 4.25 2,376 Loans held for sale, at fair value 3.93 15 4.35 11 4.59 14 4.49 14 4.15 5 4.09 26 4.01 9 Other loans held for sale 5.67 2 7.03 4 5.13 1 6.44 2 6.38 3 6.41 6 6.29 7 Total interest-earning assets 4.30 1,580 4.34 1,570 4.24 1,542 4.11 1,477 4.00 1,411 4.32 3,150 3.93 2,739 INTEREST-BEARING LIABILITIES Checking with interest 0.96 57 0.91 52 0.75 42 0.67 36 0.61 34 0.94 109 0.55 60 Money market accounts 1.30 114 1.26 110 1.14 104 1.03 95 0.87 79 1.28 224 0.79 144 Regular savings 0.62 21 0.56 17 0.35 10 0.12 3 0.05 1 0.59 38 0.05 2 Term deposits 2.09 116 2.08 108 1.88 89 1.68 80 1.50 67 2.08 224 1.41 120 Total interest-bearing deposits 1.30 308 1.27 287 1.10 245 0.98 214 0.84 181 1.28 595 0.77 326 1 Federal funds purchased and securities sold under agreements to repurchase 1.76 3 1.24 2 1.27 2 0.93 2 0.73 1 1.54 5 0.70 2 2 Other short-term borrowed funds 2.66 1 2.75 — 2.58 2 2.27 4 1.90 1 2.71 1 1.73 3 2 Long-term borrowed funds 3.30 102 3.27 121 3.07 121 3.01 109 2.86 107 3.28 223 2.66 196 Total borrowed funds 3.20 106 3.18 123 2.98 125 2.90 115 2.78 109 3.19 229 2.57 201 Total interest-bearing liabilities 1.54 414 1.54 410 1.40 370 1.27 329 1.14 290 1.54 824 1.05 527 INTEREST RATE SPREAD 2.77 2.80 2.84 2.84 2.87 2.78 2.88 3 NET INTEREST MARGIN AND NET INTEREST INCOME 3.20% $1,166 3.23% $1,160 3.23% $1,172 3.20% $1,148 3.20% $1,121 3.22% $2,326 3.20% $2,212 4 NET INTEREST MARGIN AND NET INTEREST INCOME, FTE 3.21% $1,172 3.25% $1,166 3.25% $1,177 3.22% $1,154 3.22% $1,127 3.23% $2,338 3.21% $2,223 Memo: Total deposit costs 1.00% $308 0.97% $287 0.82% $245 0.73% $214 0.63% $181 0.98% $595 0.57% $326 1 Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs. 2 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 3 Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation. 4 Net interest income and net interest margin is presented on a fully taxable-equivalent ( FTE ) basis using the federal statutory tax rate of 21%. In the fully taxable-equivalent presentation of net interest income and net interest margin, interest income on tax-exempt assets is increased to make it fully equivalent to interest income earned on taxable assets. The FTE impact is predominantly attributable to commercial loans for the periods presented. 9AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS, CONTINUED (in millions, except rates) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, AVERAGE ANNUALIZED YIELDS AND RATES 2Q19 1Q19 4Q18 3Q18 2Q18 2019 2018 Income/ Income/ Income/ Income/ Income/ Income/ Income/ Rate Expense Rate Expense Rate Expense Rate Expense Rate Expense Rate Expense Rate Expense INTEREST-EARNING ASSETS Interest-bearing deposits in banks 2.16% $7 2.19% $8 2.05% $8 1.85% $7 1.77% $8 2.18% $15 1.70% $14 Taxable investment securities 2.56 164 2.64 166 2.73 172 2.65 167 2.62 165 2.60 330 2.63 333 Non-taxable investment securities 2.60 — 2.60 — 2.60 — 2.60 — 2.60 — 2.60 — 2.60 — Total investment securities 2.56 164 2.64 166 2.73 172 2.65 167 2.62 165 2.60 330 2.63 333 Investment securities and interest-bearing deposits 171 174 180 174 173 345 347 Commercial 4.45 471 4.43 460 4.25 440 4.14 419 4.07 405 4.44 931 3.92 762 Commercial real estate 4.91 166 4.98 165 4.77 157 4.56 147 4.39 134 4.94 331 4.25 253 Leases 2.89 19 2.85 21 2.81 20 2.74 21 2.69 21 2.87 40 2.65 41 Total commercial loans and leases 4.48 656 4.48 646 4.30 617 4.16 587 4.06 560 4.48 1,302 3.92 1,056 Residential mortgages 3.65 176 3.67 175 3.67 171 3.62 164 3.57 156 3.66 351 3.56 309 Home equity loans 6.01 14 6.05 16 6.09 17 5.93 18 5.91 18 6.03 30 5.83 37 Home equity lines of credit 5.15 158 5.13 159 4.91 158 4.66 152 4.40 144 5.14 317 4.30 282 Home equity loans serviced by others 7.67 7 7.75 7 7.48 8 7.45 8 7.23 9 7.71 14 7.28 18 Home equity lines of credit serviced by others 5.27 1 4.97 1 4.56 1 4.89 2 3.62 1 5.11 2 3.81 2 Automobile 4.19 125 4.04 120 3.90 119 3.74 117 3.60 113 4.12 245 3.53 225 Education 5.97 137 5.99 134 5.87 130 5.78 124 5.71 119 5.98 271 5.65 233 Credit cards 10.26 52 10.76 53 10.51 52 10.77 52 10.74 50 10.51 105 10.72 98 Other retail 7.11 66 7.83 70 8.17 74 8.10 63 8.10 60 7.47 136 8.04 116 Total retail loans 4.92 736 4.96 735 4.87 730 4.73 700 4.61 670 4.94 1,471 4.55 1,320 Total loans and leases 4.71 1,392 4.72 1,381 4.59 1,347 4.46 1,287 4.34 1,230 4.72 2,773 4.25 2,376 Loans held for sale, at fair value 3.93 15 4.35 11 4.59 14 4.49 14 4.15 5 4.09 26 4.01 9 Other loans held for sale 5.67 2 7.03 4 5.13 1 6.44 2 6.38 3 6.41 6 6.29 7 Total interest-earning assets 4.30 1,580 4.34 1,570 4.24 1,542 4.11 1,477 4.00 1,411 4.32 3,150 3.93 2,739 INTEREST-BEARING LIABILITIES Checking with interest 0.96 57 0.91 52 0.75 42 0.67 36 0.61 34 0.94 109 0.55 60 Money market accounts 1.30 114 1.26 110 1.14 104 1.03 95 0.87 79 1.28 224 0.79 144 Regular savings 0.62 21 0.56 17 0.35 10 0.12 3 0.05 1 0.59 38 0.05 2 Term deposits 2.09 116 2.08 108 1.88 89 1.68 80 1.50 67 2.08 224 1.41 120 Total interest-bearing deposits 1.30 308 1.27 287 1.10 245 0.98 214 0.84 181 1.28 595 0.77 326 1 Federal funds purchased and securities sold under agreements to repurchase 1.76 3 1.24 2 1.27 2 0.93 2 0.73 1 1.54 5 0.70 2 2 Other short-term borrowed funds 2.66 1 2.75 — 2.58 2 2.27 4 1.90 1 2.71 1 1.73 3 2 Long-term borrowed funds 3.30 102 3.27 121 3.07 121 3.01 109 2.86 107 3.28 223 2.66 196 Total borrowed funds 3.20 106 3.18 123 2.98 125 2.90 115 2.78 109 3.19 229 2.57 201 Total interest-bearing liabilities 1.54 414 1.54 410 1.40 370 1.27 329 1.14 290 1.54 824 1.05 527 INTEREST RATE SPREAD 2.77 2.80 2.84 2.84 2.87 2.78 2.88 3 NET INTEREST MARGIN AND NET INTEREST INCOME 3.20% $1,166 3.23% $1,160 3.23% $1,172 3.20% $1,148 3.20% $1,121 3.22% $2,326 3.20% $2,212 4 NET INTEREST MARGIN AND NET INTEREST INCOME, FTE 3.21% $1,172 3.25% $1,166 3.25% $1,177 3.22% $1,154 3.22% $1,127 3.23% $2,338 3.21% $2,223 Memo: Total deposit costs 1.00% $308 0.97% $287 0.82% $245 0.73% $214 0.63% $181 0.98% $595 0.57% $326 1 Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs. 2 Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation. 3 Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation. 4 Net interest income and net interest margin is presented on a fully taxable-equivalent ( FTE ) basis using the federal statutory tax rate of 21%. In the fully taxable-equivalent presentation of net interest income and net interest margin, interest income on tax-exempt assets is increased to make it fully equivalent to interest income earned on taxable assets. The FTE impact is predominantly attributable to commercial loans for the periods presented. 9

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING (in millions, except ratio data) SECOND QUARTER 2019 FIRST QUARTER 2019 CHANGE 2Q19 from 1Q19 Consumer Commercial Consumer Commercial 1 1 Banking Banking Other Consolidated Banking Banking Other Consolidated $/bps % Net interest income $799 $371 ($4) $1,166 $788 $372 $— $1,160 $6 1% Noninterest income 277 149 36 462 247 150 31 428 34 8 Total revenue 1,076 520 32 1,628 1,035 522 31 1,588 40 3 Noninterest expense 715 217 19 951 700 209 28 937 14 1 Profit before provision for credit losses 361 303 13 677 335 313 3 651 26 4 Provision for credit losses 78 25 (6) 97 67 21 (3) 85 12 14 Income before income tax expense (benefit) 283 278 19 580 268 292 6 566 14 2 Income tax expense (benefit) 70 62 (5) 127 66 65 (4) 127 — — Net income $213 $216 $24 $453 $202 $227 $10 $439 $14 3% AVERAGE BALANCES Total assets $65,485 $56,135 $39,869 $161,489 $65,007 $55,630 $39,778 $160,415 $1,074 1% 2 Total loans and leases 62,678 54,653 2,138 119,469 62,163 54,436 2,276 118,875 594 — Deposits 85,660 30,273 7,219 123,152 82,569 29,823 8,022 120,414 2,738 2 Interest-earning assets 62,731 54,950 28,642 146,323 62,216 54,724 28,573 145,513 810 1 KEY METRICS Net interest margin 5.11% 2.71% NM 3.20% 5.14% 2.76% NM 3.23% (3) bps Efficiency ratio 66.43 41.58 NM 58.41 67.62 40.11 NM 59.00 (59) bps Loans-to-deposits ratio (period-end balances) 71.13 173.48 NM 94.22 71.17 180.53 NM 94.92 (70) bps Loans-to-deposits ratio (average balances) 71.57 179.49 NM 95.64 74.27 181.23 NM 97.70 (206) bps Return on average total tangible assets 1.31 1.54 NM 1.17 1.26 1.66 NM 1.16 1 bps 1 Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments. 2 Includes loans held for sale. 10SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING (in millions, except ratio data) SECOND QUARTER 2019 FIRST QUARTER 2019 CHANGE 2Q19 from 1Q19 Consumer Commercial Consumer Commercial 1 1 Banking Banking Other Consolidated Banking Banking Other Consolidated $/bps % Net interest income $799 $371 ($4) $1,166 $788 $372 $— $1,160 $6 1% Noninterest income 277 149 36 462 247 150 31 428 34 8 Total revenue 1,076 520 32 1,628 1,035 522 31 1,588 40 3 Noninterest expense 715 217 19 951 700 209 28 937 14 1 Profit before provision for credit losses 361 303 13 677 335 313 3 651 26 4 Provision for credit losses 78 25 (6) 97 67 21 (3) 85 12 14 Income before income tax expense (benefit) 283 278 19 580 268 292 6 566 14 2 Income tax expense (benefit) 70 62 (5) 127 66 65 (4) 127 — — Net income $213 $216 $24 $453 $202 $227 $10 $439 $14 3% AVERAGE BALANCES Total assets $65,485 $56,135 $39,869 $161,489 $65,007 $55,630 $39,778 $160,415 $1,074 1% 2 Total loans and leases 62,678 54,653 2,138 119,469 62,163 54,436 2,276 118,875 594 — Deposits 85,660 30,273 7,219 123,152 82,569 29,823 8,022 120,414 2,738 2 Interest-earning assets 62,731 54,950 28,642 146,323 62,216 54,724 28,573 145,513 810 1 KEY METRICS Net interest margin 5.11% 2.71% NM 3.20% 5.14% 2.76% NM 3.23% (3) bps Efficiency ratio 66.43 41.58 NM 58.41 67.62 40.11 NM 59.00 (59) bps Loans-to-deposits ratio (period-end balances) 71.13 173.48 NM 94.22 71.17 180.53 NM 94.92 (70) bps Loans-to-deposits ratio (average balances) 71.57 179.49 NM 95.64 74.27 181.23 NM 97.70 (206) bps Return on average total tangible assets 1.31 1.54 NM 1.17 1.26 1.66 NM 1.16 1 bps 1 Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments. 2 Includes loans held for sale. 10

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED (in millions, except ratio data) SECOND QUARTER 2019 SECOND QUARTER 2018 CHANGE 2Q19 from 2Q18 Consumer Commercial Consumer Commercial 1 1 Banking Banking Other Consolidated Banking Banking Other Consolidated $/bps % Net interest income $799 $371 ($4) $1,166 $759 $376 ($14) $1,121 $45 4% Noninterest income 277 149 36 462 228 140 20 388 74 19 Total revenue 1,076 520 32 1,628 987 516 6 1,509 119 8 Noninterest expense 715 217 19 951 658 200 17 875 76 9 Profit (loss) before provision for credit losses 361 303 13 677 329 316 (11) 634 43 7 Provision for credit losses 78 25 (6) 97 66 9 10 85 12 14 Income (loss) before income tax expense (benefit) 283 278 19 580 263 307 (21) 549 31 6 Income tax expense (benefit) 70 62 (5) 127 66 70 (12) 124 3 2 Net income (loss) $213 $216 $24 $453 $197 $237 ($9) $425 $28 7% AVERAGE BALANCES Total assets $65,485 $56,135 $39,869 $161,489 $61,232 $52,170 $39,851 $153,253 $8,236 5% 2 Total loans and leases 62,678 54,653 2,138 119,469 59,830 51,202 2,489 113,521 5,948 5 Deposits 85,660 30,273 7,219 123,152 77,402 30,214 7,526 115,142 8,010 7 Interest-earning assets 62,731 54,950 28,642 146,323 59,880 51,404 29,241 140,525 5,798 4 KEY METRICS 3 Net interest margin 5.11% 2.71% NM 3.20% 5.08% 2.93% NM 3.20% — bps Efficiency ratio 66.43 41.58 NM 58.41 66.68 38.80 NM 57.95 46 bps 4 Loans-to-deposits ratio (period-end balances) 71.13 173.48 NM 94.22 76.56 167.02 NM 96.87 (265) bps 4 Loans-to-deposits ratio (average balances) 71.57 179.49 NM 95.64 76.92 168.23 NM 98.01 (237) bps Return on average total tangible assets 1.31 1.54 NM 1.17 1.29 1.82 NM 1.16 1 bps 1 Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments. 2 Includes loans held for sale. 3 Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation. 4 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 11SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED (in millions, except ratio data) SECOND QUARTER 2019 SECOND QUARTER 2018 CHANGE 2Q19 from 2Q18 Consumer Commercial Consumer Commercial 1 1 Banking Banking Other Consolidated Banking Banking Other Consolidated $/bps % Net interest income $799 $371 ($4) $1,166 $759 $376 ($14) $1,121 $45 4% Noninterest income 277 149 36 462 228 140 20 388 74 19 Total revenue 1,076 520 32 1,628 987 516 6 1,509 119 8 Noninterest expense 715 217 19 951 658 200 17 875 76 9 Profit (loss) before provision for credit losses 361 303 13 677 329 316 (11) 634 43 7 Provision for credit losses 78 25 (6) 97 66 9 10 85 12 14 Income (loss) before income tax expense (benefit) 283 278 19 580 263 307 (21) 549 31 6 Income tax expense (benefit) 70 62 (5) 127 66 70 (12) 124 3 2 Net income (loss) $213 $216 $24 $453 $197 $237 ($9) $425 $28 7% AVERAGE BALANCES Total assets $65,485 $56,135 $39,869 $161,489 $61,232 $52,170 $39,851 $153,253 $8,236 5% 2 Total loans and leases 62,678 54,653 2,138 119,469 59,830 51,202 2,489 113,521 5,948 5 Deposits 85,660 30,273 7,219 123,152 77,402 30,214 7,526 115,142 8,010 7 Interest-earning assets 62,731 54,950 28,642 146,323 59,880 51,404 29,241 140,525 5,798 4 KEY METRICS 3 Net interest margin 5.11% 2.71% NM 3.20% 5.08% 2.93% NM 3.20% — bps Efficiency ratio 66.43 41.58 NM 58.41 66.68 38.80 NM 57.95 46 bps 4 Loans-to-deposits ratio (period-end balances) 71.13 173.48 NM 94.22 76.56 167.02 NM 96.87 (265) bps 4 Loans-to-deposits ratio (average balances) 71.57 179.49 NM 95.64 76.92 168.23 NM 98.01 (237) bps Return on average total tangible assets 1.31 1.54 NM 1.17 1.29 1.82 NM 1.16 1 bps 1 Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments. 2 Includes loans held for sale. 3 Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation. 4 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 11

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED (in millions, except ratio data) FOR THE SIX MONTHS ENDED JUNE 30, 2019 FOR THE SIX MONTHS ENDED JUNE 30, 2018 CHANGE 2019 from 2018 Consumer Commercial Consumer Commercial 1 1 Banking Banking Other Consolidated Banking Banking Other Consolidated $/bps % Net interest income $1,587 $743 ($4) $2,326 $1,492 $733 ($13) $2,212 $114 5% Noninterest income 524 299 67 890 450 265 44 759 131 17 Total revenue 2,111 1,042 63 3,216 1,942 998 31 2,971 245 8 Noninterest expense 1,415 426 47 1,888 1,314 408 36 1,758 130 7 Profit (loss) before provision for credit losses 696 616 16 1,328 628 590 (5) 1,213 115 9 Provision for credit losses 145 46 (9) 182 138 5 20 163 19 12 Income (loss) before income tax expense (benefit) 551 570 25 1,146 490 585 (25) 1,050 96 9 Income tax expense (benefit) 136 127 (9) 254 123 133 (19) 237 17 7 Net income (loss) $415 $443 $34 $892 $367 $452 ($6) $813 $79 10% AVERAGE BALANCES Total assets $65,247 $55,884 $39,824 $160,955 $61,290 $51,286 $39,817 $152,393 $8,562 6% 2 Total loans and leases 62,422 54,545 2,207 119,174 59,886 50,249 2,525 112,660 6,514 6 Deposits 84,123 30,050 7,617 121,790 76,414 30,488 7,386 114,288 7,502 7 Interest-earning assets 62,475 54,838 28,607 145,920 59,937 50,447 29,219 139,603 6,317 5 KEY METRICS 3 Net interest margin 5.12% 2.73% NM 3.22% 5.02% 2.93% NM 3.20% 2 bps Efficiency ratio 67.01 40.84 NM 58.70 67.68 40.86 NM 59.17 (47) bps 4 Loans-to-deposits ratio (period-end balances) 71.13 173.48 NM 94.22 76.56 167.02 NM 96.87 (265) bps 4 Loans-to-deposits ratio (average balances) 72.89 180.35 NM 96.65 78.01 163.52 NM 97.99 (134) bps Return on average total tangible assets 1.29 1.60 NM 1.17 1.21 1.78 NM 1.12 5 bps 1 Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments. 2 Includes loans held for sale. 3 Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation. 4 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 12SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED (in millions, except ratio data) FOR THE SIX MONTHS ENDED JUNE 30, 2019 FOR THE SIX MONTHS ENDED JUNE 30, 2018 CHANGE 2019 from 2018 Consumer Commercial Consumer Commercial 1 1 Banking Banking Other Consolidated Banking Banking Other Consolidated $/bps % Net interest income $1,587 $743 ($4) $2,326 $1,492 $733 ($13) $2,212 $114 5% Noninterest income 524 299 67 890 450 265 44 759 131 17 Total revenue 2,111 1,042 63 3,216 1,942 998 31 2,971 245 8 Noninterest expense 1,415 426 47 1,888 1,314 408 36 1,758 130 7 Profit (loss) before provision for credit losses 696 616 16 1,328 628 590 (5) 1,213 115 9 Provision for credit losses 145 46 (9) 182 138 5 20 163 19 12 Income (loss) before income tax expense (benefit) 551 570 25 1,146 490 585 (25) 1,050 96 9 Income tax expense (benefit) 136 127 (9) 254 123 133 (19) 237 17 7 Net income (loss) $415 $443 $34 $892 $367 $452 ($6) $813 $79 10% AVERAGE BALANCES Total assets $65,247 $55,884 $39,824 $160,955 $61,290 $51,286 $39,817 $152,393 $8,562 6% 2 Total loans and leases 62,422 54,545 2,207 119,174 59,886 50,249 2,525 112,660 6,514 6 Deposits 84,123 30,050 7,617 121,790 76,414 30,488 7,386 114,288 7,502 7 Interest-earning assets 62,475 54,838 28,607 145,920 59,937 50,447 29,219 139,603 6,317 5 KEY METRICS 3 Net interest margin 5.12% 2.73% NM 3.22% 5.02% 2.93% NM 3.20% 2 bps Efficiency ratio 67.01 40.84 NM 58.70 67.68 40.86 NM 59.17 (47) bps 4 Loans-to-deposits ratio (period-end balances) 71.13 173.48 NM 94.22 76.56 167.02 NM 96.87 (265) bps 4 Loans-to-deposits ratio (average balances) 72.89 180.35 NM 96.65 78.01 163.52 NM 97.99 (134) bps Return on average total tangible assets 1.29 1.60 NM 1.17 1.21 1.78 NM 1.12 5 bps 1 Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments. 2 Includes loans held for sale. 3 Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation. 4 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 12

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING (in millions, except ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, CONSUMER BANKING 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % Net interest income $799 $788 $796 $776 $759 $11 1% $40 5% $1,587 $1,492 $95 6% Noninterest income 277 247 265 258 228 30 12 49 21 524 450 74 16 Total revenue 1,076 1,035 1,061 1,034 987 41 4 89 9 2,111 1,942 169 9 Noninterest expense 715 700 723 686 658 15 2 57 9 1,415 1,314 101 8 Profit before provision for credit losses 361 335 338 348 329 26 8 32 10 696 628 68 11 Provision for credit losses 78 67 80 71 66 11 16 12 18 145 138 7 5 Income before income tax expense 283 268 258 277 263 15 6 20 8 551 490 61 12 Income tax expense 70 66 65 70 66 4 6 4 6 136 123 13 11 Net income $213 $202 $193 $207 $197 $11 5% $16 8% $415 $367 $48 13% AVERAGE BALANCES Total assets $65,485 $65,007 $64,187 $62,974 $61,232 $478 1% $4,253 7% $65,247 $61,290 $3,957 6% 1 Total loans and leases 62,678 62,163 61,920 61,045 59,830 515 1 2,848 5 62,422 59,886 2,536 4 Deposits 85,660 82,569 79,174 78,128 77,402 3,091 4 8,258 11 84,123 76,414 7,709 10 Interest-earning assets 62,731 62,216 61,975 61,097 59,880 515 1 2,851 5 62,475 59,937 2,538 4 KEY METRICS Net interest margin 5.11% 5.14% 5.09% 5.04% 5.08% (3) bps 3 bps 5.12% 5.02% 10 bps Efficiency ratio 66.43 67.62 68.22 66.29 66.68 (119) bps (25) bps 67.01 67.68 (67) bps 2 Loans-to-deposits ratio (period-end balances) 71.13 71.17 76.02 77.15 76.56 (4) bps (543) bps 71.13 76.56 (543) bps 2 Loans-to-deposits ratio (average balances) 71.57 74.27 76.91 76.79 76.92 (270) bps (535) bps 72.89 78.01 (512) bps Return on average total tangible assets 1.31 1.26 1.19 1.31 1.29 5 bps 2 bps 1.29 1.21 8 bps 1 Includes loans held for sale. 2 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 13SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING (in millions, except ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, CONSUMER BANKING 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % Net interest income $799 $788 $796 $776 $759 $11 1% $40 5% $1,587 $1,492 $95 6% Noninterest income 277 247 265 258 228 30 12 49 21 524 450 74 16 Total revenue 1,076 1,035 1,061 1,034 987 41 4 89 9 2,111 1,942 169 9 Noninterest expense 715 700 723 686 658 15 2 57 9 1,415 1,314 101 8 Profit before provision for credit losses 361 335 338 348 329 26 8 32 10 696 628 68 11 Provision for credit losses 78 67 80 71 66 11 16 12 18 145 138 7 5 Income before income tax expense 283 268 258 277 263 15 6 20 8 551 490 61 12 Income tax expense 70 66 65 70 66 4 6 4 6 136 123 13 11 Net income $213 $202 $193 $207 $197 $11 5% $16 8% $415 $367 $48 13% AVERAGE BALANCES Total assets $65,485 $65,007 $64,187 $62,974 $61,232 $478 1% $4,253 7% $65,247 $61,290 $3,957 6% 1 Total loans and leases 62,678 62,163 61,920 61,045 59,830 515 1 2,848 5 62,422 59,886 2,536 4 Deposits 85,660 82,569 79,174 78,128 77,402 3,091 4 8,258 11 84,123 76,414 7,709 10 Interest-earning assets 62,731 62,216 61,975 61,097 59,880 515 1 2,851 5 62,475 59,937 2,538 4 KEY METRICS Net interest margin 5.11% 5.14% 5.09% 5.04% 5.08% (3) bps 3 bps 5.12% 5.02% 10 bps Efficiency ratio 66.43 67.62 68.22 66.29 66.68 (119) bps (25) bps 67.01 67.68 (67) bps 2 Loans-to-deposits ratio (period-end balances) 71.13 71.17 76.02 77.15 76.56 (4) bps (543) bps 71.13 76.56 (543) bps 2 Loans-to-deposits ratio (average balances) 71.57 74.27 76.91 76.79 76.92 (270) bps (535) bps 72.89 78.01 (512) bps Return on average total tangible assets 1.31 1.26 1.19 1.31 1.29 5 bps 2 bps 1.29 1.21 8 bps 1 Includes loans held for sale. 2 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 13

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING, CONTINUED (in millions, except ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % 1 MORTGAGE BANKING FEES Production revenue $49 $31 $28 $31 $18 $18 58% $31 172% $80 $33 $47 142% Mortgage servicing revenue 9 14 21 16 9 (5) (36) — — 23 16 7 44 MSR valuation changes, net of hedge impact 4 (2) 2 2 — 6 NM 4 100 2 3 (1) (33) Total mortgage banking fees $62 $43 $51 $49 $27 $19 44% $35 130% $105 $52 $53 102% 1 Gain on sale of secondary originations 1.13% 1.28% 0.82% 0.96% 2.24% (15) bps (111) bps 1.18% 2.21% (103) bps 1 RESIDENTIAL REAL ESTATE ORIGINATIONS Retail $2,115 $1,313 $1,693 $1,939 $1,729 $802 61% $386 22% $3,428 $3,096 $332 11% Third Party 3,921 2,260 2,880 2,178 — 1,661 73 3,921 100 6,181 — 6,181 100 Total $6,036 $3,573 $4,573 $4,117 $1,729 $2,463 69% $4,307 249% $9,609 $3,096 $6,513 210% Originated for sale 81% 81% 80% 74% 42% — bps 3,900 bps 81% 44% 3,700 bps Originated for investment 19 19 20 26 58 — bps (3,900) bps 19 56 (3,700) bps Total 100% 100% 100% 100% 100% 100% 100% 1 MORTGAGE SERVICING INFORMATION (UPB) Loans serviced for others $72,518 $70,847 $69,593 $67,520 $21,589 $1,671 2% $50,929 236% $72,518 $21,589 $50,929 236% Owned loans serviced 19,258 18,437 18,298 17,709 16,553 821 4 2,705 16 19,258 16,553 2,705 16 Total $91,776 $89,284 $87,891 $85,229 $38,142 $2,492 3% $53,634 141% $91,776 $38,142 $53,634 141% 1 MSR CARRYING VALUE MSR at fair value $531 $563 $600 $612 $— ($32) (6%) $531 100% $531 $— $531 100% MSR at lower of cost or market 189 212 221 219 217 (23) (11) (28) (13) 189 217 (28) (13) Total $720 $775 $821 $831 $217 ($55) (7%) $503 232% $720 $217 $503 232% 1 Beginning in the third quarter of 2018, results reflect the impact of the August 1, 2018 Franklin American Mortgage Company acquisition. 14SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING, CONTINUED (in millions, except ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % 1 MORTGAGE BANKING FEES Production revenue $49 $31 $28 $31 $18 $18 58% $31 172% $80 $33 $47 142% Mortgage servicing revenue 9 14 21 16 9 (5) (36) — — 23 16 7 44 MSR valuation changes, net of hedge impact 4 (2) 2 2 — 6 NM 4 100 2 3 (1) (33) Total mortgage banking fees $62 $43 $51 $49 $27 $19 44% $35 130% $105 $52 $53 102% 1 Gain on sale of secondary originations 1.13% 1.28% 0.82% 0.96% 2.24% (15) bps (111) bps 1.18% 2.21% (103) bps 1 RESIDENTIAL REAL ESTATE ORIGINATIONS Retail $2,115 $1,313 $1,693 $1,939 $1,729 $802 61% $386 22% $3,428 $3,096 $332 11% Third Party 3,921 2,260 2,880 2,178 — 1,661 73 3,921 100 6,181 — 6,181 100 Total $6,036 $3,573 $4,573 $4,117 $1,729 $2,463 69% $4,307 249% $9,609 $3,096 $6,513 210% Originated for sale 81% 81% 80% 74% 42% — bps 3,900 bps 81% 44% 3,700 bps Originated for investment 19 19 20 26 58 — bps (3,900) bps 19 56 (3,700) bps Total 100% 100% 100% 100% 100% 100% 100% 1 MORTGAGE SERVICING INFORMATION (UPB) Loans serviced for others $72,518 $70,847 $69,593 $67,520 $21,589 $1,671 2% $50,929 236% $72,518 $21,589 $50,929 236% Owned loans serviced 19,258 18,437 18,298 17,709 16,553 821 4 2,705 16 19,258 16,553 2,705 16 Total $91,776 $89,284 $87,891 $85,229 $38,142 $2,492 3% $53,634 141% $91,776 $38,142 $53,634 141% 1 MSR CARRYING VALUE MSR at fair value $531 $563 $600 $612 $— ($32) (6%) $531 100% $531 $— $531 100% MSR at lower of cost or market 189 212 221 219 217 (23) (11) (28) (13) 189 217 (28) (13) Total $720 $775 $821 $831 $217 ($55) (7%) $503 232% $720 $217 $503 232% 1 Beginning in the third quarter of 2018, results reflect the impact of the August 1, 2018 Franklin American Mortgage Company acquisition. 14

SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING (in millions, except ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, COMMERCIAL BANKING 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % Net interest income $371 $372 $384 $380 $376 ($1) —% ($5) (1%) $743 $733 $10 1% Noninterest income 149 150 140 140 140 (1) (1) 9 6 299 265 34 13 Total revenue 520 522 524 520 516 (2) — 4 1 1,042 998 44 4 Noninterest expense 217 209 203 202 200 8 4 17 9 426 408 18 4 Profit before provision for credit losses 303 313 321 318 316 (10) (3) (13) (4) 616 590 26 4 Provision for credit losses 25 21 7 14 9 4 19 16 178 46 5 41 NM Income before income tax expense 278 292 314 304 307 (14) (5) (29) (9) 570 585 (15) (3) Income tax expense 62 65 73 70 70 (3) (5) (8) (11) 127 133 (6) (5) Net income $216 $227 $241 $234 $237 ($11) (5%) ($21) (9%) $443 $452 ($9) (2%) AVERAGE BALANCES Total assets $56,135 $55,630 $53,970 $52,871 $52,170 $505 1% $3,965 8% $55,884 $51,286 $4,598 9% 1 Total loans and leases 54,653 54,436 52,963 51,881 51,202 217 — 3,451 7 54,545 50,249 4,296 9 Deposits 30,273 29,823 30,608 31,224 30,214 450 2 59 — 30,050 30,488 (438) (1) Interest-earning assets 54,950 54,724 53,221 52,137 51,404 226 — 3,546 7 54,838 50,447 4,391 9 KEY METRICS Net interest margin 2.71% 2.76% 2.86% 2.89% 2.93% (5) bps (22) bps 2.73% 2.93% (20) bps Efficiency ratio 41.58 40.11 38.73 38.83 38.80 147 bps 278 bps 40.84 40.86 (2) bps 2 Loans-to-deposits ratio (period-end balances) 173.48 180.53 172.27 169.64 167.02 (705) bps 646 bps 173.48 167.02 646 bps 2 Loans-to-deposits ratio (average balances) 179.49 181.23 172.07 165.17 168.23 (174) bps 1,126 bps 180.35 163.52 1,683 bps Return on average total tangible assets 1.54 1.66 1.78 1.75 1.82 (12) bps (28) bps 1.60 1.78 (18) bps 1 Includes loans held for sale. 2 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 15SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING (in millions, except ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, COMMERCIAL BANKING 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % Net interest income $371 $372 $384 $380 $376 ($1) —% ($5) (1%) $743 $733 $10 1% Noninterest income 149 150 140 140 140 (1) (1) 9 6 299 265 34 13 Total revenue 520 522 524 520 516 (2) — 4 1 1,042 998 44 4 Noninterest expense 217 209 203 202 200 8 4 17 9 426 408 18 4 Profit before provision for credit losses 303 313 321 318 316 (10) (3) (13) (4) 616 590 26 4 Provision for credit losses 25 21 7 14 9 4 19 16 178 46 5 41 NM Income before income tax expense 278 292 314 304 307 (14) (5) (29) (9) 570 585 (15) (3) Income tax expense 62 65 73 70 70 (3) (5) (8) (11) 127 133 (6) (5) Net income $216 $227 $241 $234 $237 ($11) (5%) ($21) (9%) $443 $452 ($9) (2%) AVERAGE BALANCES Total assets $56,135 $55,630 $53,970 $52,871 $52,170 $505 1% $3,965 8% $55,884 $51,286 $4,598 9% 1 Total loans and leases 54,653 54,436 52,963 51,881 51,202 217 — 3,451 7 54,545 50,249 4,296 9 Deposits 30,273 29,823 30,608 31,224 30,214 450 2 59 — 30,050 30,488 (438) (1) Interest-earning assets 54,950 54,724 53,221 52,137 51,404 226 — 3,546 7 54,838 50,447 4,391 9 KEY METRICS Net interest margin 2.71% 2.76% 2.86% 2.89% 2.93% (5) bps (22) bps 2.73% 2.93% (20) bps Efficiency ratio 41.58 40.11 38.73 38.83 38.80 147 bps 278 bps 40.84 40.86 (2) bps 2 Loans-to-deposits ratio (period-end balances) 173.48 180.53 172.27 169.64 167.02 (705) bps 646 bps 173.48 167.02 646 bps 2 Loans-to-deposits ratio (average balances) 179.49 181.23 172.07 165.17 168.23 (174) bps 1,126 bps 180.35 163.52 1,683 bps Return on average total tangible assets 1.54 1.66 1.78 1.75 1.82 (12) bps (28) bps 1.60 1.78 (18) bps 1 Includes loans held for sale. 2 Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation. 15

SEGMENT FINANCIAL HIGHLIGHTS - OTHER (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 1 OTHER 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % Net interest income ($4) $— ($8) ($8) ($14) ($4) (100%) $10 71% ($4) ($13) $9 69% Noninterest income 36 31 16 18 20 5 16 16 80 67 44 23 52 Total revenue 32 31 8 10 6 1 3 26 NM 63 31 32 103 Noninterest expense 19 28 25 22 17 (9) (32) 2 12 47 36 11 31 Profit (loss) before provision for credit losses 13 3 (17) (12) (11) 10 NM 24 NM 16 (5) 21 NM Provision for credit losses (6) (3) (2) (7) 10 (3) (100) (16) NM (9) 20 (29) NM Income (loss) before income tax benefit 19 6 (15) (5) (21) 13 217 40 NM 25 (25) 50 NM Income tax benefit (5) (4) (46) (7) (12) (1) (25) 7 58 (9) (19) 10 53 Net income (loss) $24 $10 $31 $2 ($9) $14 140% $33 NM $34 ($6) $40 NM AVERAGE BALANCES Total assets $39,869 $39,778 $39,575 $39,779 $39,851 $91 —% $18 —% $39,824 $39,817 $7 —% 2 Total loans and leases 2,138 2,276 2,334 2,402 2,489 (138) (6) (351) (14) 2,207 2,525 (318) (13) Deposits 7,219 8,022 7,983 7,686 7,526 (803) (10) (307) (4) 7,617 7,386 231 3 Interest-earning assets 28,642 28,573 28,574 28,929 29,241 69 — (599) (2) 28,607 29,219 (612) (2) 1 Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments. 2 Includes loans held for sale. 16SEGMENT FINANCIAL HIGHLIGHTS - OTHER (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 1 OTHER 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % Net interest income ($4) $— ($8) ($8) ($14) ($4) (100%) $10 71% ($4) ($13) $9 69% Noninterest income 36 31 16 18 20 5 16 16 80 67 44 23 52 Total revenue 32 31 8 10 6 1 3 26 NM 63 31 32 103 Noninterest expense 19 28 25 22 17 (9) (32) 2 12 47 36 11 31 Profit (loss) before provision for credit losses 13 3 (17) (12) (11) 10 NM 24 NM 16 (5) 21 NM Provision for credit losses (6) (3) (2) (7) 10 (3) (100) (16) NM (9) 20 (29) NM Income (loss) before income tax benefit 19 6 (15) (5) (21) 13 217 40 NM 25 (25) 50 NM Income tax benefit (5) (4) (46) (7) (12) (1) (25) 7 58 (9) (19) 10 53 Net income (loss) $24 $10 $31 $2 ($9) $14 140% $33 NM $34 ($6) $40 NM AVERAGE BALANCES Total assets $39,869 $39,778 $39,575 $39,779 $39,851 $91 —% $18 —% $39,824 $39,817 $7 —% 2 Total loans and leases 2,138 2,276 2,334 2,402 2,489 (138) (6) (351) (14) 2,207 2,525 (318) (13) Deposits 7,219 8,022 7,983 7,686 7,526 (803) (10) (307) (4) 7,617 7,386 231 3 Interest-earning assets 28,642 28,573 28,574 28,929 29,241 69 — (599) (2) 28,607 29,219 (612) (2) 1 Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments. 2 Includes loans held for sale. 16

CREDIT-RELATED INFORMATION (in millions, except ratio data) AS OF JUNE 30, 2019 CHANGE June 30, 2019 Mar 31, 2019 Dec 31, 2018 Sept 30, 2018 June 30, 2018 Mar 31, 2019 June 30, 2018 $/bps % $/bps % NONPERFORMING ASSETS Commercial $198 $208 $194 $228 $249 ($10) (5%) ($51) (20%) Commercial real estate 4 4 7 30 31 — — (27) (87) Leases 17 — — — — 17 100 17 100 Total commercial loans and leases 219 212 201 258 280 7 3 (61) (22) Residential mortgages 141 138 136 136 119 3 2 22 18 Home equity loans 38 42 50 53 59 (4) (10) (21) (36) Home equity lines of credit 210 217 231 221 225 (7) (3) (15) (7) Home equity loans serviced by others 16 15 17 19 19 1 7 (3) (16) Home equity lines of credit serviced by others 14 14 15 16 17 — — (3) (18) Automobile 62 70 81 67 62 (8) (11) — — Education 40 43 38 38 40 (3) (7) — — Credit card 20 22 20 17 17 (2) (9) 3 18 Other retail 10 7 8 7 7 3 43 3 43 Total retail loans 551 568 596 574 565 (17) (3) (14) (2) Nonperforming loans and leases 770 780 797 832 845 (10) (1) (75) (9) Other nonperforming assets - Retail 32 34 34 31 29 (2) (6) 3 10 Nonperforming assets $802 $814 $831 $863 $874 ($12) (1%) ($72) (8%) NONPERFORMING ASSETS BY PRODUCT Commercial $219 $212 $201 $258 $280 $7 3% ($61) (22%) Retail 583 602 630 605 594 (19) (3) (11) (2) Total nonperforming assets $802 $814 $831 $863 $874 ($12) (1%) ($72) (8%) ASSET QUALITY RATIOS Allowance for loan and lease losses to loans and leases 1.05% 1.06% 1.06% 1.08% 1.10% (1) bps (5) bps Allowance for loan and lease losses to nonperforming loans and leases 159.43 159.68 155.99 149.29 148.20 (25) bps NM Nonperforming loans and leases to loans and leases 0.66 0.66 0.68 0.73 0.75 — bps (9) bps Nonperforming assets to total assets 0.49 0.50 0.52 0.54 0.56 (1) bps (7) bps 17CREDIT-RELATED INFORMATION (in millions, except ratio data) AS OF JUNE 30, 2019 CHANGE June 30, 2019 Mar 31, 2019 Dec 31, 2018 Sept 30, 2018 June 30, 2018 Mar 31, 2019 June 30, 2018 $/bps % $/bps % NONPERFORMING ASSETS Commercial $198 $208 $194 $228 $249 ($10) (5%) ($51) (20%) Commercial real estate 4 4 7 30 31 — — (27) (87) Leases 17 — — — — 17 100 17 100 Total commercial loans and leases 219 212 201 258 280 7 3 (61) (22) Residential mortgages 141 138 136 136 119 3 2 22 18 Home equity loans 38 42 50 53 59 (4) (10) (21) (36) Home equity lines of credit 210 217 231 221 225 (7) (3) (15) (7) Home equity loans serviced by others 16 15 17 19 19 1 7 (3) (16) Home equity lines of credit serviced by others 14 14 15 16 17 — — (3) (18) Automobile 62 70 81 67 62 (8) (11) — — Education 40 43 38 38 40 (3) (7) — — Credit card 20 22 20 17 17 (2) (9) 3 18 Other retail 10 7 8 7 7 3 43 3 43 Total retail loans 551 568 596 574 565 (17) (3) (14) (2) Nonperforming loans and leases 770 780 797 832 845 (10) (1) (75) (9) Other nonperforming assets - Retail 32 34 34 31 29 (2) (6) 3 10 Nonperforming assets $802 $814 $831 $863 $874 ($12) (1%) ($72) (8%) NONPERFORMING ASSETS BY PRODUCT Commercial $219 $212 $201 $258 $280 $7 3% ($61) (22%) Retail 583 602 630 605 594 (19) (3) (11) (2) Total nonperforming assets $802 $814 $831 $863 $874 ($12) (1%) ($72) (8%) ASSET QUALITY RATIOS Allowance for loan and lease losses to loans and leases 1.05% 1.06% 1.06% 1.08% 1.10% (1) bps (5) bps Allowance for loan and lease losses to nonperforming loans and leases 159.43 159.68 155.99 149.29 148.20 (25) bps NM Nonperforming loans and leases to loans and leases 0.66 0.66 0.68 0.73 0.75 — bps (9) bps Nonperforming assets to total assets 0.49 0.50 0.52 0.54 0.56 (1) bps (7) bps 17

CREDIT-RELATED INFORMATION, CONTINUED (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % CHARGE-OFFS, RECOVERIES AND RELATED RATIOS GROSS CHARGE-OFFS Commercial $40 $3 $17 $14 $14 $37 NM $26 186% $43 $17 $26 153% Commercial real estate — 20 — 4 — (20) (100) — — 20 — 20 100 Leases 5 3 — — — 2 67 5 100 8 — 8 100 Total commercial loans and leases 45 26 17 18 14 19 73 31 221 71 17 54 NM Residential mortgages 2 2 2 2 2 — — — — 4 4 — — Home equity loans 3 1 1 1 1 2 200 2 200 4 4 — — Home equity lines of credit 7 5 6 6 7 2 40 — — 12 14 (2) (14) Home equity loans serviced by others 1 1 3 1 2 — — (1) (50) 2 5 (3) (60) Home equity lines of credit serviced by others — — 1 1 1 — — (1) (100) — 2 (2) (100) Automobile 30 38 37 39 36 (8) (21) (6) (17) 68 82 (14) (17) Education 18 16 17 17 19 2 13 (1) (5) 34 34 — — Credit card 21 19 17 17 18 2 11 3 17 40 34 6 18 Other retail 29 30 30 25 20 (1) (3) 9 45 59 40 19 48 Total retail loans 111 112 114 109 106 (1) (1) 5 5 223 219 4 2 Total gross charge-offs $156 $138 $131 $127 $120 $18 13% $36 30% $294 $236 $58 25% GROSS RECOVERIES Commercial $12 $2 $6 $2 $2 $10 NM $10 NM $14 $7 $7 100% Commercial real estate — — 3 — — — — — — — 1 (1) (100) Leases — — — — — — — — — — — — — Total commercial loans and leases 12 2 9 2 2 10 NM 10 NM 14 8 6 75 Residential mortgages 2 5 1 1 1 (3) (60) 1 100 7 3 4 133 Home equity loans 2 4 2 2 4 (2) (50) (2) (50) 6 7 (1) (14) Home equity lines of credit 4 9 4 4 4 (5) (56) — — 13 8 5 63 Home equity loans serviced by others 3 3 4 4 3 — — — — 6 7 (1) (14) Home equity lines of credit serviced by others 1 1 2 2 2 — — (1) (50) 2 3 (1) (33) Automobile 16 15 15 16 18 1 7 (2) (11) 31 36 (5) (14) Education 4 4 4 4 4 — — — — 8 8 — — Credit card 2 2 2 2 3 — — (1) (33) 4 4 — — Other retail 4 4 3 4 3 — — 1 33 8 6 2 33 Total retail loans 38 47 37 39 42 (9) (19) (4) (10) 85 82 3 4 Total gross recoveries $50 $49 $46 $41 $44 $1 2% $6 14% $99 $90 $9 10% NET CHARGE-OFFS (RECOVERIES) Commercial $28 $1 $11 $12 $12 $27 NM $16 133% $29 $10 $19 190% Commercial real estate — 20 (3) 4 — (20) (100) — — 20 (1) 21 NM Leases 5 3 — — — 2 67 5 100 8 — 8 100 Total commercial loans and leases 33 24 8 16 12 9 38 21 175 57 9 48 NM Residential mortgages — (3) 1 1 1 3 100 (1) (100) (3) 1 (4) NM Home equity loans 1 (3) (1) (1) (3) 4 NM 4 NM (2) (3) 1 33 Home equity lines of credit 3 (4) 2 2 3 7 NM — — (1) 6 (7) NM Home equity loans serviced by others (2) (2) (1) (3) (1) — — (1) (100) (4) (2) (2) (100) Home equity lines of credit serviced by others (1) (1) (1) (1) (1) — — — — (2) (1) (1) (100) Automobile 14 23 22 23 18 (9) (39) (4) (22) 37 46 (9) (20) Education 14 12 13 13 15 2 17 (1) (7) 26 26 — — Credit card 19 17 15 15 15 2 12 4 27 36 30 6 20 Other retail 25 26 27 21 17 (1) (4) 8 47 51 34 17 50 Total retail loans 73 65 77 70 64 8 12 9 14 138 137 1 1 Total net charge-offs (recoveries) $106 $89 $85 $86 $76 $17 19% $30 39% $195 $146 $49 34% 18CREDIT-RELATED INFORMATION, CONTINUED (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % CHARGE-OFFS, RECOVERIES AND RELATED RATIOS GROSS CHARGE-OFFS Commercial $40 $3 $17 $14 $14 $37 NM $26 186% $43 $17 $26 153% Commercial real estate — 20 — 4 — (20) (100) — — 20 — 20 100 Leases 5 3 — — — 2 67 5 100 8 — 8 100 Total commercial loans and leases 45 26 17 18 14 19 73 31 221 71 17 54 NM Residential mortgages 2 2 2 2 2 — — — — 4 4 — — Home equity loans 3 1 1 1 1 2 200 2 200 4 4 — — Home equity lines of credit 7 5 6 6 7 2 40 — — 12 14 (2) (14) Home equity loans serviced by others 1 1 3 1 2 — — (1) (50) 2 5 (3) (60) Home equity lines of credit serviced by others — — 1 1 1 — — (1) (100) — 2 (2) (100) Automobile 30 38 37 39 36 (8) (21) (6) (17) 68 82 (14) (17) Education 18 16 17 17 19 2 13 (1) (5) 34 34 — — Credit card 21 19 17 17 18 2 11 3 17 40 34 6 18 Other retail 29 30 30 25 20 (1) (3) 9 45 59 40 19 48 Total retail loans 111 112 114 109 106 (1) (1) 5 5 223 219 4 2 Total gross charge-offs $156 $138 $131 $127 $120 $18 13% $36 30% $294 $236 $58 25% GROSS RECOVERIES Commercial $12 $2 $6 $2 $2 $10 NM $10 NM $14 $7 $7 100% Commercial real estate — — 3 — — — — — — — 1 (1) (100) Leases — — — — — — — — — — — — — Total commercial loans and leases 12 2 9 2 2 10 NM 10 NM 14 8 6 75 Residential mortgages 2 5 1 1 1 (3) (60) 1 100 7 3 4 133 Home equity loans 2 4 2 2 4 (2) (50) (2) (50) 6 7 (1) (14) Home equity lines of credit 4 9 4 4 4 (5) (56) — — 13 8 5 63 Home equity loans serviced by others 3 3 4 4 3 — — — — 6 7 (1) (14) Home equity lines of credit serviced by others 1 1 2 2 2 — — (1) (50) 2 3 (1) (33) Automobile 16 15 15 16 18 1 7 (2) (11) 31 36 (5) (14) Education 4 4 4 4 4 — — — — 8 8 — — Credit card 2 2 2 2 3 — — (1) (33) 4 4 — — Other retail 4 4 3 4 3 — — 1 33 8 6 2 33 Total retail loans 38 47 37 39 42 (9) (19) (4) (10) 85 82 3 4 Total gross recoveries $50 $49 $46 $41 $44 $1 2% $6 14% $99 $90 $9 10% NET CHARGE-OFFS (RECOVERIES) Commercial $28 $1 $11 $12 $12 $27 NM $16 133% $29 $10 $19 190% Commercial real estate — 20 (3) 4 — (20) (100) — — 20 (1) 21 NM Leases 5 3 — — — 2 67 5 100 8 — 8 100 Total commercial loans and leases 33 24 8 16 12 9 38 21 175 57 9 48 NM Residential mortgages — (3) 1 1 1 3 100 (1) (100) (3) 1 (4) NM Home equity loans 1 (3) (1) (1) (3) 4 NM 4 NM (2) (3) 1 33 Home equity lines of credit 3 (4) 2 2 3 7 NM — — (1) 6 (7) NM Home equity loans serviced by others (2) (2) (1) (3) (1) — — (1) (100) (4) (2) (2) (100) Home equity lines of credit serviced by others (1) (1) (1) (1) (1) — — — — (2) (1) (1) (100) Automobile 14 23 22 23 18 (9) (39) (4) (22) 37 46 (9) (20) Education 14 12 13 13 15 2 17 (1) (7) 26 26 — — Credit card 19 17 15 15 15 2 12 4 27 36 30 6 20 Other retail 25 26 27 21 17 (1) (4) 8 47 51 34 17 50 Total retail loans 73 65 77 70 64 8 12 9 14 138 137 1 1 Total net charge-offs (recoveries) $106 $89 $85 $86 $76 $17 19% $30 39% $195 $146 $49 34% 18

CREDIT-RELATED INFORMATION, CONTINUED (in millions, except rates) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES Commercial 0.27% 0.01% 0.11% 0.13% 0.12% 26 bps 15 bps 0.14% 0.05% 9 bps Commercial real estate — 0.62 (0.11) 0.11 — (62) bps — bps 0.30 (0.01) 31 bps Leases 0.72 0.42 — — — 30 bps 72 bps 0.56 — 56 bps Total commercial loans and leases 0.23 0.17 0.05 0.12 0.09 6 bps 14 bps 0.20 0.03 17 bps Residential mortgages 0.01 (0.07) 0.01 0.02 0.02 8 bps (1) bps (0.03) 0.01 (4) bps Home equity loans 0.33 (1.32) (0.21) (0.50) (0.71) 165 bps 104 bps (0.52) (0.33) (19) bps Home equity lines of credit 0.07 (0.11) 0.07 0.04 0.10 18 bps (3) bps (0.02) 0.10 (12) bps Home equity loans serviced by others (2.26) (1.70) (1.45) (2.03) (1.53) (56) bps (73) bps (1.97) (1.06) (91) bps Home equity lines of credit serviced by others (3.07) (2.52) (3.87) (4.97) (3.33) (55) bps 26 bps (2.79) (1.44) (135) bps Automobile 0.49 0.77 0.71 0.76 0.57 (28) bps (8) bps 0.62 0.72 (10) bps Education 0.62 0.51 0.59 0.61 0.72 11 bps (10) bps 0.57 0.63 (6) bps Credit card 3.71 3.33 3.09 3.06 3.36 38 bps 35 bps 3.52 3.29 23 bps Other retail 2.78 2.91 3.07 2.64 2.31 (13) bps 47 bps 2.85 2.35 50 bps Total retail loans 0.49 0.44 0.51 0.47 0.44 5 bps 5 bps 0.47 0.47 — bps Total loans and leases 0.36% 0.31% 0.29% 0.30% 0.27% 5 bps 9 bps 0.33% 0.26% 7 bps Memo: Average loans Commercial $41,755 $41,562 $40,472 $39,592 $39,399 $193 —% $2,356 6% $41,659 $38,683 $2,976 8% Commercial real estate 13,379 13,272 12,900 12,656 12,071 107 1 1,308 11 13,325 11,812 1,513 13 Leases 2,745 2,873 2,938 3,028 3,073 (128) (4) (328) (11) 2,809 3,093 (284) (9) Total commercial loans and leases 57,879 57,707 56,310 55,276 54,543 172 — 3,336 6 57,793 53,588 4,205 8 Residential mortgages 19,232 19,094 18,713 18,147 17,488 138 1 1,744 10 19,163 17,326 1,837 11 Home equity loans 971 1,039 1,101 1,168 1,252 (68) (7) (281) (22) 1,005 1,297 (292) (23) Home equity lines of credit 12,332 12,552 12,790 12,925 13,112 (220) (2) (780) (6) 12,441 13,232 (791) (6) Home equity loans serviced by others 359 385 411 444 480 (26) (7) (121) (25) 372 500 (128) (26) Home equity lines of credit serviced by others 92 99 108 118 130 (7) (7) (38) (29) 95 136 (41) (30) Automobile 11,984 12,070 12,179 12,379 12,657 (86) (1) (673) (5) 12,026 12,835 (809) (6) Education 9,235 9,069 8,801 8,481 8,374 166 2 861 10 9,153 8,329 824 10 Credit card 2,041 1,998 1,973 1,909 1,854 43 2 187 10 2,020 1,841 179 10 Other retail 3,658 3,636 3,507 3,124 2,966 22 1 692 23 3,648 2,906 742 26 Total retail loans 59,904 59,942 59,583 58,695 58,313 (38) — 1,591 3 59,923 58,402 1,521 3 Total loans and leases $117,783 $117,649 $115,893 $113,971 $112,856 $134 —% $4,927 4% $117,716 $111,990 $5,726 5% 19CREDIT-RELATED INFORMATION, CONTINUED (in millions, except rates) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES Commercial 0.27% 0.01% 0.11% 0.13% 0.12% 26 bps 15 bps 0.14% 0.05% 9 bps Commercial real estate — 0.62 (0.11) 0.11 — (62) bps — bps 0.30 (0.01) 31 bps Leases 0.72 0.42 — — — 30 bps 72 bps 0.56 — 56 bps Total commercial loans and leases 0.23 0.17 0.05 0.12 0.09 6 bps 14 bps 0.20 0.03 17 bps Residential mortgages 0.01 (0.07) 0.01 0.02 0.02 8 bps (1) bps (0.03) 0.01 (4) bps Home equity loans 0.33 (1.32) (0.21) (0.50) (0.71) 165 bps 104 bps (0.52) (0.33) (19) bps Home equity lines of credit 0.07 (0.11) 0.07 0.04 0.10 18 bps (3) bps (0.02) 0.10 (12) bps Home equity loans serviced by others (2.26) (1.70) (1.45) (2.03) (1.53) (56) bps (73) bps (1.97) (1.06) (91) bps Home equity lines of credit serviced by others (3.07) (2.52) (3.87) (4.97) (3.33) (55) bps 26 bps (2.79) (1.44) (135) bps Automobile 0.49 0.77 0.71 0.76 0.57 (28) bps (8) bps 0.62 0.72 (10) bps Education 0.62 0.51 0.59 0.61 0.72 11 bps (10) bps 0.57 0.63 (6) bps Credit card 3.71 3.33 3.09 3.06 3.36 38 bps 35 bps 3.52 3.29 23 bps Other retail 2.78 2.91 3.07 2.64 2.31 (13) bps 47 bps 2.85 2.35 50 bps Total retail loans 0.49 0.44 0.51 0.47 0.44 5 bps 5 bps 0.47 0.47 — bps Total loans and leases 0.36% 0.31% 0.29% 0.30% 0.27% 5 bps 9 bps 0.33% 0.26% 7 bps Memo: Average loans Commercial $41,755 $41,562 $40,472 $39,592 $39,399 $193 —% $2,356 6% $41,659 $38,683 $2,976 8% Commercial real estate 13,379 13,272 12,900 12,656 12,071 107 1 1,308 11 13,325 11,812 1,513 13 Leases 2,745 2,873 2,938 3,028 3,073 (128) (4) (328) (11) 2,809 3,093 (284) (9) Total commercial loans and leases 57,879 57,707 56,310 55,276 54,543 172 — 3,336 6 57,793 53,588 4,205 8 Residential mortgages 19,232 19,094 18,713 18,147 17,488 138 1 1,744 10 19,163 17,326 1,837 11 Home equity loans 971 1,039 1,101 1,168 1,252 (68) (7) (281) (22) 1,005 1,297 (292) (23) Home equity lines of credit 12,332 12,552 12,790 12,925 13,112 (220) (2) (780) (6) 12,441 13,232 (791) (6) Home equity loans serviced by others 359 385 411 444 480 (26) (7) (121) (25) 372 500 (128) (26) Home equity lines of credit serviced by others 92 99 108 118 130 (7) (7) (38) (29) 95 136 (41) (30) Automobile 11,984 12,070 12,179 12,379 12,657 (86) (1) (673) (5) 12,026 12,835 (809) (6) Education 9,235 9,069 8,801 8,481 8,374 166 2 861 10 9,153 8,329 824 10 Credit card 2,041 1,998 1,973 1,909 1,854 43 2 187 10 2,020 1,841 179 10 Other retail 3,658 3,636 3,507 3,124 2,966 22 1 692 23 3,648 2,906 742 26 Total retail loans 59,904 59,942 59,583 58,695 58,313 (38) — 1,591 3 59,923 58,402 1,521 3 Total loans and leases $117,783 $117,649 $115,893 $113,971 $112,856 $134 —% $4,927 4% $117,716 $111,990 $5,726 5% 19

CREDIT-RELATED INFORMATION, CONTINUED (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES Allowance for loan and lease losses - beginning $1,245 $1,242 $1,242 $1,253 $1,246 $3 —% ($1) —% $1,242 $1,236 $6 —% Charge-offs: Commercial 45 26 17 18 14 19 73 31 221 71 17 54 NM Retail 111 112 114 109 106 (1) (1) 5 5 223 219 4 2 Total charge-offs 156 138 131 127 120 18 13 36 30 294 236 58 25 Recoveries: Commercial 12 2 9 2 2 10 NM 10 NM 14 8 6 75 Retail 38 47 37 39 42 (9) (19) (4) (10) 85 82 3 4 Total recoveries 50 49 46 41 44 1 2 6 14 99 90 9 10 Net charge-offs 106 89 85 86 76 17 19 30 39 195 146 49 34 Provision for loan and lease losses: Commercial 22 25 (9) 8 16 (3) (12) 6 38 47 39 8 21 Retail 66 67 94 67 67 (1) (1) (1) (1) 133 124 9 7 Total provision for loan and lease losses 88 92 85 75 83 (4) (4) 5 6 180 163 17 10 Allowance for loan and lease losses - ending $1,227 $1,245 $1,242 $1,242 $1,253 ($18) (1%) ($26) (2%) $1,227 $1,253 ($26) (2%) Reserve for unfunded lending commitments - beginning $84 $91 $91 $88 $86 ($7) (8%) ($2) (2%) $91 $88 $3 3% Provision for unfunded lending commitments 9 (7) — 3 2 16 NM 7 NM 2 — 2 100 Reserve for unfunded lending commitments - ending $93 $84 $91 $91 $88 $9 11% $5 6% $93 $88 $5 6% Total allowance for credit losses - ending $1,320 $1,329 $1,333 $1,333 $1,341 ($9) (1%) ($21) (2%) $1,320 $1,341 ($21) (2%) Memo: Total allowance for credit losses by product Commercial $773 $775 $781 $798 $803 ($2) —% ($30) (4%) $773 $803 ($30) (4%) Retail 547 554 552 535 538 (7) (1) 9 2 547 538 9 2 Total allowance for credit losses $1,320 $1,329 $1,333 $1,333 $1,341 ($9) (1%) ($21) (2%) $1,320 $1,341 ($21) (2%) 20CREDIT-RELATED INFORMATION, CONTINUED (in millions) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES Allowance for loan and lease losses - beginning $1,245 $1,242 $1,242 $1,253 $1,246 $3 —% ($1) —% $1,242 $1,236 $6 —% Charge-offs: Commercial 45 26 17 18 14 19 73 31 221 71 17 54 NM Retail 111 112 114 109 106 (1) (1) 5 5 223 219 4 2 Total charge-offs 156 138 131 127 120 18 13 36 30 294 236 58 25 Recoveries: Commercial 12 2 9 2 2 10 NM 10 NM 14 8 6 75 Retail 38 47 37 39 42 (9) (19) (4) (10) 85 82 3 4 Total recoveries 50 49 46 41 44 1 2 6 14 99 90 9 10 Net charge-offs 106 89 85 86 76 17 19 30 39 195 146 49 34 Provision for loan and lease losses: Commercial 22 25 (9) 8 16 (3) (12) 6 38 47 39 8 21 Retail 66 67 94 67 67 (1) (1) (1) (1) 133 124 9 7 Total provision for loan and lease losses 88 92 85 75 83 (4) (4) 5 6 180 163 17 10 Allowance for loan and lease losses - ending $1,227 $1,245 $1,242 $1,242 $1,253 ($18) (1%) ($26) (2%) $1,227 $1,253 ($26) (2%) Reserve for unfunded lending commitments - beginning $84 $91 $91 $88 $86 ($7) (8%) ($2) (2%) $91 $88 $3 3% Provision for unfunded lending commitments 9 (7) — 3 2 16 NM 7 NM 2 — 2 100 Reserve for unfunded lending commitments - ending $93 $84 $91 $91 $88 $9 11% $5 6% $93 $88 $5 6% Total allowance for credit losses - ending $1,320 $1,329 $1,333 $1,333 $1,341 ($9) (1%) ($21) (2%) $1,320 $1,341 ($21) (2%) Memo: Total allowance for credit losses by product Commercial $773 $775 $781 $798 $803 ($2) —% ($30) (4%) $773 $803 ($30) (4%) Retail 547 554 552 535 538 (7) (1) 9 2 547 538 9 2 Total allowance for credit losses $1,320 $1,329 $1,333 $1,333 $1,341 ($9) (1%) ($21) (2%) $1,320 $1,341 ($21) (2%) 20

CAPITAL AND RATIOS (in millions, except ratio data) AS OF FOR THE SIX MONTHS ENDED JUNE 30, JUNE 30, 2019 CHANGE 2019 Change June 30, Mar 31, Dec 31, Sept 30, June 30, 2019 2019 2018 2018 2018 Mar 31, 2019 June 30, 2018 2019 2018 2018 $ % $ % $ % CAPITAL RATIOS AND COMPONENTS (PRELIMINARY) CET1 capital $14,629 $14,442 $14,485 $14,435 $14,604 $187 1% $25 —% Tier 1 capital 15,762 15,574 15,325 14,978 15,147 188 1 615 4 Total capital 18,582 18,403 18,157 17,810 18,056 179 1 526 3 Risk-weighted assets 138,879 137,246 136,202 133,249 130,621 1,633 1 8,258 6 1 Adjusted average assets 155,956 155,171 153,026 150,717 148,341 785 1 7,615 5 CET1 capital ratio 10.5% 10.5% 10.6% 10.8% 11.2% Tier 1 capital ratio 11.3 11.3 11.3 11.2 11.6 Total capital ratio 13.4 13.4 13.3 13.4 13.8 Tier 1 leverage ratio 10.1 10.0 10.0 9.9 10.2 TANGIBLE COMMON EQUITY (PERIOD-END) Common stockholders' equity $20,884 $20,399 $19,977 $19,733 $19,924 $485 2% $960 5% $20,884 $19,924 $960 5% Less: Goodwill 7,040 7,040 6,923 6,946 6,887 — — 153 2 7,040 6,887 153 2 Less: Other intangible assets 74 80 31 33 2 (6) (8) 72 NM 74 2 72 NM 2 Add: Deferred tax liabilities 371 370 366 363 359 1 — 12 3 371 359 12 3 Total tangible common equity $14,141 $13,649 $13,389 $13,117 $13,394 $492 4% $747 6% $14,141 $13,394 $747 6% TANGIBLE COMMON EQUITY (AVERAGE) Common stockholders' equity $20,420 $19,942 $19,521 $19,599 $19,732 $478 2% $688 3% $20,182 $19,732 $450 2% Less: Goodwill 7,040 7,018 6,946 6,926 6,887 22 — 153 2 7,029 6,887 142 2 Less: Other intangible assets 80 59 32 22 2 21 36 78 NM 69 2 67 NM 2 Add: Deferred tax liabilities 370 368 364 360 357 2 1 13 4 369 356 13 4 Total tangible common equity $13,670 $13,233 $12,907 $13,011 $13,200 $437 3% $470 4% $13,453 $13,199 $254 2% INTANGIBLE ASSETS (PERIOD-END) Goodwill $7,040 $7,040 $6,923 $6,946 $6,887 $— —% $153 2% $7,040 $6,887 $153 2% Other intangible assets 74 80 31 33 2 (6) (8) 72 NM 74 2 72 NM Total intangible assets $7,114 $7,120 $6,954 $6,979 $6,889 ($6) —% $225 3% $7,114 $6,889 $225 3% 1 Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred tax liabilities related to tax deductible goodwill, and the accumulated other comprehensive income impact related to the adoption of post-retirement benefit plan guidance under GAAP. 2 Deferred tax liabilities relate to tax-deductible goodwill, which is netted against goodwill when calculating tangible common equity. 21CAPITAL AND RATIOS (in millions, except ratio data) AS OF FOR THE SIX MONTHS ENDED JUNE 30, JUNE 30, 2019 CHANGE 2019 Change June 30, Mar 31, Dec 31, Sept 30, June 30, 2019 2019 2018 2018 2018 Mar 31, 2019 June 30, 2018 2019 2018 2018 $ % $ % $ % CAPITAL RATIOS AND COMPONENTS (PRELIMINARY) CET1 capital $14,629 $14,442 $14,485 $14,435 $14,604 $187 1% $25 —% Tier 1 capital 15,762 15,574 15,325 14,978 15,147 188 1 615 4 Total capital 18,582 18,403 18,157 17,810 18,056 179 1 526 3 Risk-weighted assets 138,879 137,246 136,202 133,249 130,621 1,633 1 8,258 6 1 Adjusted average assets 155,956 155,171 153,026 150,717 148,341 785 1 7,615 5 CET1 capital ratio 10.5% 10.5% 10.6% 10.8% 11.2% Tier 1 capital ratio 11.3 11.3 11.3 11.2 11.6 Total capital ratio 13.4 13.4 13.3 13.4 13.8 Tier 1 leverage ratio 10.1 10.0 10.0 9.9 10.2 TANGIBLE COMMON EQUITY (PERIOD-END) Common stockholders' equity $20,884 $20,399 $19,977 $19,733 $19,924 $485 2% $960 5% $20,884 $19,924 $960 5% Less: Goodwill 7,040 7,040 6,923 6,946 6,887 — — 153 2 7,040 6,887 153 2 Less: Other intangible assets 74 80 31 33 2 (6) (8) 72 NM 74 2 72 NM 2 Add: Deferred tax liabilities 371 370 366 363 359 1 — 12 3 371 359 12 3 Total tangible common equity $14,141 $13,649 $13,389 $13,117 $13,394 $492 4% $747 6% $14,141 $13,394 $747 6% TANGIBLE COMMON EQUITY (AVERAGE) Common stockholders' equity $20,420 $19,942 $19,521 $19,599 $19,732 $478 2% $688 3% $20,182 $19,732 $450 2% Less: Goodwill 7,040 7,018 6,946 6,926 6,887 22 — 153 2 7,029 6,887 142 2 Less: Other intangible assets 80 59 32 22 2 21 36 78 NM 69 2 67 NM 2 Add: Deferred tax liabilities 370 368 364 360 357 2 1 13 4 369 356 13 4 Total tangible common equity $13,670 $13,233 $12,907 $13,011 $13,200 $437 3% $470 4% $13,453 $13,199 $254 2% INTANGIBLE ASSETS (PERIOD-END) Goodwill $7,040 $7,040 $6,923 $6,946 $6,887 $— —% $153 2% $7,040 $6,887 $153 2% Other intangible assets 74 80 31 33 2 (6) (8) 72 NM 74 2 72 NM Total intangible assets $7,114 $7,120 $6,954 $6,979 $6,889 ($6) —% $225 3% $7,114 $6,889 $225 3% 1 Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred tax liabilities related to tax deductible goodwill, and the accumulated other comprehensive income impact related to the adoption of post-retirement benefit plan guidance under GAAP. 2 Deferred tax liabilities relate to tax-deductible goodwill, which is netted against goodwill when calculating tangible common equity. 21

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (in millions, except share, per-share and ratio data) Key Performance Metrics: Our Management uses certain key performance metrics (KPMs) to gauge our progress against strategic and operational goals, as well as to compare our performance against peers. The KPMs are referred to in our Registration Statements on Form S-1 and our external financial reports filed with the Securities and Exchange Commission. The KPMs include: • Return on average tangible common equity (ROTCE); • Return on average total tangible assets (ROTA); • Efficiency ratio; • Operating leverage; and • Common equity tier 1 capital ratio. Established targets for the KPMs are based on Management-reporting results which are currently referred to by the Company as “Underlying” results. In historical periods, these results may have been referred to as “Adjusted” or “Adjusted/Underlying” results. We believe that Underlying results, which exclude notable items, provide the best representation of our underlying financial progress toward the KPMs as the results exclude items that our Management does not consider indicative of our on-going financial performance. We have consistently shown investors our KPMs on a Management-reporting basis since our initial public offering in September of 2014. KPMs that reflect Underlying results are considered non-GAAP financial measures. Non-GAAP Financial Measures This document contains non-GAAP financial measures denoted as Underlying results. In historical periods, these results may have been referred to as Adjusted or Adjusted/Underlying results. Underlying results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of Underlying results increases comparability of period-to-period results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures. Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP. 22KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (in millions, except share, per-share and ratio data) Key Performance Metrics: Our Management uses certain key performance metrics (KPMs) to gauge our progress against strategic and operational goals, as well as to compare our performance against peers. The KPMs are referred to in our Registration Statements on Form S-1 and our external financial reports filed with the Securities and Exchange Commission. The KPMs include: • Return on average tangible common equity (ROTCE); • Return on average total tangible assets (ROTA); • Efficiency ratio; • Operating leverage; and • Common equity tier 1 capital ratio. Established targets for the KPMs are based on Management-reporting results which are currently referred to by the Company as “Underlying” results. In historical periods, these results may have been referred to as “Adjusted” or “Adjusted/Underlying” results. We believe that Underlying results, which exclude notable items, provide the best representation of our underlying financial progress toward the KPMs as the results exclude items that our Management does not consider indicative of our on-going financial performance. We have consistently shown investors our KPMs on a Management-reporting basis since our initial public offering in September of 2014. KPMs that reflect Underlying results are considered non-GAAP financial measures. Non-GAAP Financial Measures This document contains non-GAAP financial measures denoted as Underlying results. In historical periods, these results may have been referred to as Adjusted or Adjusted/Underlying results. Underlying results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of Underlying results increases comparability of period-to-period results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures. Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP. 22

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % Noninterest income, Underlying: Noninterest income (GAAP) $462 $428 $421 $416 $388 $34 8% $74 19% $890 $759 $131 17% Less: Notable items — — (5) — — — — — — — — — — Noninterest income, Underlying (non-GAAP) $462 $428 $426 $416 $388 $34 8% $74 19% $890 $759 $131 17% Total revenue, Underlying: Total revenue (GAAP) A $1,628 $1,588 $1,593 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Less: Notable items — — (5) — — — — — — — — — — Total revenue, Underlying (non-GAAP) B $1,628 $1,588 $1,598 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Noninterest expense, Underlying: Noninterest expense (GAAP) C $951 $937 $951 $910 $875 $14 1% $76 9% $1,888 $1,758 $130 7% Less: Notable items 7 5 45 9 — 2 40 7 100 12 — 12 100 Noninterest expense, Underlying (non-GAAP) D $944 $932 $906 $901 $875 $12 1% $69 8% $1,876 $1,758 $118 7% Pre-provision profit: Total revenue (GAAP) A $1,628 $1,588 $1,593 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Less: Noninterest expense (GAAP) C 951 937 951 910 875 14 1 76 9 1,888 1,758 130 7 Pre-provision profit (GAAP) $677 $651 $642 $654 $634 $26 4% $43 7% $1,328 $1,213 $115 9% Pre-provision profit, Underlying: Total revenue, Underlying (non-GAAP) B $1,628 $1,588 $1,598 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Less: Noninterest expense, Underlying (non-GAAP) D 944 932 906 901 875 12 1 69 8 1,876 1,758 118 7 Pre-provision profit, Underlying (non-GAAP) $684 $656 $692 $663 $634 $28 4% $50 8% $1,340 $1,213 $127 10% Income before income tax expense, Underlying: Income before income tax expense (GAAP) E $580 $566 $557 $576 $549 $14 2% $31 6% $1,146 $1,050 $96 9% Less: Income (expense) before income tax expense (benefit) related to notable items (7) (5) (50) (9) — (2) (40) (7) (100) (12) — (12) (100) Income before income tax expense, Underlying (non-GAAP) F $587 $571 $607 $585 $549 $16 3% $38 7% $1,158 $1,050 $108 10% Income tax expense, Underlying: Income tax expense (benefit) (GAAP) G $127 $127 $92 $133 $124 $— —% $3 2% $254 $237 $17 7% Less: Income tax expense (benefit) related to notable items (2) (1) (41) (2) — (1) (100) (2) (100) (3) — (3) (100) Income tax expense, Underlying (non-GAAP) H $129 $128 $133 $135 $124 $1 1% $5 4% $257 $237 $20 8% Net income, Underlying: Net income (GAAP) I $453 $439 $465 $443 $425 $14 3% $28 7% $892 $813 $79 10% Add: Notable items, net of income tax expense (benefit) 5 4 9 7 — 1 25 5 100 9 — 9 100 Net income, Underlying (non-GAAP) J $458 $443 $474 $450 $425 $15 3% $33 8% $901 $813 $88 11% Net income available to common stockholders, Underlying: Net income available to common stockholders (GAAP) K $435 $424 $450 $436 $425 $11 3% $10 2% $859 $806 $53 7% Add: Notable items, net of income tax expense (benefit) 5 4 9 7 — 1 25 5 100 9 — 9 100 Net income available to common stockholders, Underlying (non-GAAP) L $440 $428 $459 $443 $425 $12 3% $15 4% $868 $806 $62 8% 23KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $ % Noninterest income, Underlying: Noninterest income (GAAP) $462 $428 $421 $416 $388 $34 8% $74 19% $890 $759 $131 17% Less: Notable items — — (5) — — — — — — — — — — Noninterest income, Underlying (non-GAAP) $462 $428 $426 $416 $388 $34 8% $74 19% $890 $759 $131 17% Total revenue, Underlying: Total revenue (GAAP) A $1,628 $1,588 $1,593 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Less: Notable items — — (5) — — — — — — — — — — Total revenue, Underlying (non-GAAP) B $1,628 $1,588 $1,598 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Noninterest expense, Underlying: Noninterest expense (GAAP) C $951 $937 $951 $910 $875 $14 1% $76 9% $1,888 $1,758 $130 7% Less: Notable items 7 5 45 9 — 2 40 7 100 12 — 12 100 Noninterest expense, Underlying (non-GAAP) D $944 $932 $906 $901 $875 $12 1% $69 8% $1,876 $1,758 $118 7% Pre-provision profit: Total revenue (GAAP) A $1,628 $1,588 $1,593 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Less: Noninterest expense (GAAP) C 951 937 951 910 875 14 1 76 9 1,888 1,758 130 7 Pre-provision profit (GAAP) $677 $651 $642 $654 $634 $26 4% $43 7% $1,328 $1,213 $115 9% Pre-provision profit, Underlying: Total revenue, Underlying (non-GAAP) B $1,628 $1,588 $1,598 $1,564 $1,509 $40 3% $119 8% $3,216 $2,971 $245 8% Less: Noninterest expense, Underlying (non-GAAP) D 944 932 906 901 875 12 1 69 8 1,876 1,758 118 7 Pre-provision profit, Underlying (non-GAAP) $684 $656 $692 $663 $634 $28 4% $50 8% $1,340 $1,213 $127 10% Income before income tax expense, Underlying: Income before income tax expense (GAAP) E $580 $566 $557 $576 $549 $14 2% $31 6% $1,146 $1,050 $96 9% Less: Income (expense) before income tax expense (benefit) related to notable items (7) (5) (50) (9) — (2) (40) (7) (100) (12) — (12) (100) Income before income tax expense, Underlying (non-GAAP) F $587 $571 $607 $585 $549 $16 3% $38 7% $1,158 $1,050 $108 10% Income tax expense, Underlying: Income tax expense (benefit) (GAAP) G $127 $127 $92 $133 $124 $— —% $3 2% $254 $237 $17 7% Less: Income tax expense (benefit) related to notable items (2) (1) (41) (2) — (1) (100) (2) (100) (3) — (3) (100) Income tax expense, Underlying (non-GAAP) H $129 $128 $133 $135 $124 $1 1% $5 4% $257 $237 $20 8% Net income, Underlying: Net income (GAAP) I $453 $439 $465 $443 $425 $14 3% $28 7% $892 $813 $79 10% Add: Notable items, net of income tax expense (benefit) 5 4 9 7 — 1 25 5 100 9 — 9 100 Net income, Underlying (non-GAAP) J $458 $443 $474 $450 $425 $15 3% $33 8% $901 $813 $88 11% Net income available to common stockholders, Underlying: Net income available to common stockholders (GAAP) K $435 $424 $450 $436 $425 $11 3% $10 2% $859 $806 $53 7% Add: Notable items, net of income tax expense (benefit) 5 4 9 7 — 1 25 5 100 9 — 9 100 Net income available to common stockholders, Underlying (non-GAAP) L $440 $428 $459 $443 $425 $12 3% $15 4% $868 $806 $62 8% 23

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % Operating leverage: Total revenue (GAAP) A $1,628 $1,588 $1,593 $1,564 $1,509 $40 2.46% $119 7.81% $3,216 $2,971 $245 8.25% Less: Noninterest expense (GAAP) C 951 937 951 910 875 14 1.43 76 8.66 1,888 1,758 130 7.39 Operating leverage 1.03% (0.85%) 0.86% Operating leverage, Underlying: Total revenue, Underlying (non-GAAP) B $1,628 $1,588 $1,598 $1,564 $1,509 $40 2.46% $119 7.81% $3,216 $2,971 $245 8.25% Less: Noninterest expense, Underlying (non-GAAP) D 944 932 906 901 875 12 1.33 69 7.93 1,876 1,758 118 6.73 Operating leverage, Underlying (non-GAAP) 1.13% (0.12%) 1.52% Efficiency ratio and efficiency ratio, Underlying: Efficiency ratio C/A 58.41% 59.00% 59.69% 58.20% 57.95% (59) bps 46 bps 58.70% 59.17% (47) bps Efficiency ratio, Underlying (non-GAAP) D/B 58.02 58.67 56.70 57.62 57.95 (65) bps 7 bps 58.34 59.17 (83) bps Effective income tax rate and effective income tax rate, Underlying: Effective income tax rate G/E 21.86% 22.42% 16.45% 23.16% 22.58% (56) bps (72) bps 22.14% 22.55% (41) bps Effective income tax rate, Underlying (non-GAAP) H/F 21.89 22.44 21.91 23.20 22.58 (55) bps (69) bps 22.16 22.55 (39) bps Return on average common equity and return on average common equity, Underlying: Average common equity (GAAP) M $20,420 $19,942 $19,521 $19,599 $19,732 $478 2% $688 3% $20,182 $19,732 $450 2% Return on average common equity K/M 8.54% 8.62% 9.16% 8.82% 8.65% (8) bps (11) bps 8.58% 8.24% 34 bps Return on average common equity, Underlying (non-GAAP) L/M 8.63 8.71 9.33 8.96 8.65 (8) bps (2) bps 8.67 8.24 43 bps Return on average tangible common equity and return on average tangible common equity, Underlying: Average common equity (GAAP) M $20,420 $19,942 $19,521 $19,599 $19,732 $478 2% $688 3% $20,182 $19,732 $450 2% Less: Average goodwill (GAAP) 7,040 7,018 6,946 6,926 6,887 22 — 153 2 7,029 6,887 142 2 Less: Average other intangibles (GAAP) 80 59 32 22 2 21 36 78 NM 69 2 67 NM Add: Average deferred tax liabilities related to goodwill (GAAP) 370 368 364 360 357 2 1 13 4 369 356 13 4 Average tangible common equity N $13,670 $13,233 $12,907 $13,011 $13,200 $437 3% $470 4% $13,453 $13,199 $254 2% Return on average tangible common equity K/N 12.75% 13.00% 13.85% 13.29% 12.93% (25) bps (18) bps 12.87% 12.32% 55 bps Return on average tangible common equity, Underlying (non-GAAP) L/N 12.89 13.12 14.11 13.50 12.93 (23) bps (4) bps 13.00 12.32 68 bps Return on average total assets and return on average total assets, Underlying: Average total assets (GAAP) O $161,489 $160,415 $157,732 $155,624 $153,253 $1,074 1% $8,236 5% $160,955 $152,393 $8,562 6% Return on average total assets I/O 1.13% 1.11% 1.17% 1.13% 1.11% 2 bps 2 bps 1.12% 1.08% 4 bps Return on average total assets, Underlying (non-GAAP) J/O 1.14 1.12 1.19 1.15 1.11 2 bps 3 bps 1.13 1.08 5 bps Return on average total tangible assets and return on average total tangible assets, Underlying: Average total assets (GAAP) O $161,489 $160,415 $157,732 $155,624 $153,253 $1,074 1% $8,236 5% $160,955 $152,393 $8,562 6% Less: Average goodwill (GAAP) 7,040 7,018 6,946 6,926 6,887 22 — 153 2 7,029 6,887 142 2 Less: Average other intangibles (GAAP) 80 59 32 22 2 21 36 78 NM 69 2 67 NM Add: Average deferred tax liabilities related to goodwill (GAAP) 370 368 364 360 357 2 1 13 4 369 356 13 4 Average tangible assets P $154,739 $153,706 $151,118 $149,036 $146,721 $1,033 1% $8,018 5% $154,226 $145,860 $8,366 6% Return on average total tangible assets I/P 1.17% 1.16% 1.22% 1.18% 1.16% 1 bps 1 bps 1.17% 1.12% 5 bps Return on average total tangible assets, Underlying (non-GAAP) J/P 1.19 1.17 1.24 1.20 1.16 2 bps 3 bps 1.18 1.12 6 bps 24KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % Operating leverage: Total revenue (GAAP) A $1,628 $1,588 $1,593 $1,564 $1,509 $40 2.46% $119 7.81% $3,216 $2,971 $245 8.25% Less: Noninterest expense (GAAP) C 951 937 951 910 875 14 1.43 76 8.66 1,888 1,758 130 7.39 Operating leverage 1.03% (0.85%) 0.86% Operating leverage, Underlying: Total revenue, Underlying (non-GAAP) B $1,628 $1,588 $1,598 $1,564 $1,509 $40 2.46% $119 7.81% $3,216 $2,971 $245 8.25% Less: Noninterest expense, Underlying (non-GAAP) D 944 932 906 901 875 12 1.33 69 7.93 1,876 1,758 118 6.73 Operating leverage, Underlying (non-GAAP) 1.13% (0.12%) 1.52% Efficiency ratio and efficiency ratio, Underlying: Efficiency ratio C/A 58.41% 59.00% 59.69% 58.20% 57.95% (59) bps 46 bps 58.70% 59.17% (47) bps Efficiency ratio, Underlying (non-GAAP) D/B 58.02 58.67 56.70 57.62 57.95 (65) bps 7 bps 58.34 59.17 (83) bps Effective income tax rate and effective income tax rate, Underlying: Effective income tax rate G/E 21.86% 22.42% 16.45% 23.16% 22.58% (56) bps (72) bps 22.14% 22.55% (41) bps Effective income tax rate, Underlying (non-GAAP) H/F 21.89 22.44 21.91 23.20 22.58 (55) bps (69) bps 22.16 22.55 (39) bps Return on average common equity and return on average common equity, Underlying: Average common equity (GAAP) M $20,420 $19,942 $19,521 $19,599 $19,732 $478 2% $688 3% $20,182 $19,732 $450 2% Return on average common equity K/M 8.54% 8.62% 9.16% 8.82% 8.65% (8) bps (11) bps 8.58% 8.24% 34 bps Return on average common equity, Underlying (non-GAAP) L/M 8.63 8.71 9.33 8.96 8.65 (8) bps (2) bps 8.67 8.24 43 bps Return on average tangible common equity and return on average tangible common equity, Underlying: Average common equity (GAAP) M $20,420 $19,942 $19,521 $19,599 $19,732 $478 2% $688 3% $20,182 $19,732 $450 2% Less: Average goodwill (GAAP) 7,040 7,018 6,946 6,926 6,887 22 — 153 2 7,029 6,887 142 2 Less: Average other intangibles (GAAP) 80 59 32 22 2 21 36 78 NM 69 2 67 NM Add: Average deferred tax liabilities related to goodwill (GAAP) 370 368 364 360 357 2 1 13 4 369 356 13 4 Average tangible common equity N $13,670 $13,233 $12,907 $13,011 $13,200 $437 3% $470 4% $13,453 $13,199 $254 2% Return on average tangible common equity K/N 12.75% 13.00% 13.85% 13.29% 12.93% (25) bps (18) bps 12.87% 12.32% 55 bps Return on average tangible common equity, Underlying (non-GAAP) L/N 12.89 13.12 14.11 13.50 12.93 (23) bps (4) bps 13.00 12.32 68 bps Return on average total assets and return on average total assets, Underlying: Average total assets (GAAP) O $161,489 $160,415 $157,732 $155,624 $153,253 $1,074 1% $8,236 5% $160,955 $152,393 $8,562 6% Return on average total assets I/O 1.13% 1.11% 1.17% 1.13% 1.11% 2 bps 2 bps 1.12% 1.08% 4 bps Return on average total assets, Underlying (non-GAAP) J/O 1.14 1.12 1.19 1.15 1.11 2 bps 3 bps 1.13 1.08 5 bps Return on average total tangible assets and return on average total tangible assets, Underlying: Average total assets (GAAP) O $161,489 $160,415 $157,732 $155,624 $153,253 $1,074 1% $8,236 5% $160,955 $152,393 $8,562 6% Less: Average goodwill (GAAP) 7,040 7,018 6,946 6,926 6,887 22 — 153 2 7,029 6,887 142 2 Less: Average other intangibles (GAAP) 80 59 32 22 2 21 36 78 NM 69 2 67 NM Add: Average deferred tax liabilities related to goodwill (GAAP) 370 368 364 360 357 2 1 13 4 369 356 13 4 Average tangible assets P $154,739 $153,706 $151,118 $149,036 $146,721 $1,033 1% $8,018 5% $154,226 $145,860 $8,366 6% Return on average total tangible assets I/P 1.17% 1.16% 1.22% 1.18% 1.16% 1 bps 1 bps 1.17% 1.12% 5 bps Return on average total tangible assets, Underlying (non-GAAP) J/P 1.19 1.17 1.24 1.20 1.16 2 bps 3 bps 1.18 1.12 6 bps 24

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % Tangible book value per common share: Common shares - at period-end (GAAP) Q 457,903,826 461,116,723 466,007,984 474,120,616 484,055,194 (3,212,897) (1%) (26,151,368) (5%) 457,903,826 484,055,194 (26,151,368) (5%) Common stockholders' equity (GAAP) $20,884 $20,399 $19,977 $19,733 $19,924 $485 2 $960 5 $20,884 $19,924 $960 5 Less: Goodwill (GAAP) 7,040 7,040 6,923 6,946 6,887 — — 153 2 7,040 6,887 153 2 Less: Other intangible assets (GAAP) 74 80 31 33 2 (6) (8) 72 NM 74 2 72 NM Add: Deferred tax liabilities related to goodwill (GAAP) 371 370 366 363 359 1 — 12 3 371 359 12 3 Tangible common equity R $14,141 $13,649 $13,389 $13,117 $13,394 $492 4% $747 6% $14,141 $13,394 $747 6% Tangible book value per common share R/Q $30.88 $29.60 $28.73 $27.66 $27.67 $1.28 4% $3.21 12% $30.88 $27.67 $3.21 12% Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying: Average common shares outstanding - basic (GAAP) S 458,154,335 460,713,172 467,338,825 475,957,526 484,744,354 (2,558,837) (1%) (26,590,019) (5%) 459,426,685 486,114,872 (26,688,187) (5%) Average common shares outstanding - diluted (GAAP) T 459,304,224 462,520,680 469,103,134 477,599,917 486,141,695 (3,216,456) (1) (26,837,471) (6) 460,857,535 487,683,216 (26,825,681) (6) Net income per average common share - basic (GAAP) K/S $0.95 $0.92 $0.96 $0.92 $0.88 $0.03 3 $0.07 8 $1.87 $1.66 $0.21 13 Net income per average common share - diluted (GAAP) K/T 0.95 0.92 0.96 0.91 0.88 0.03 3 0.07 8 1.86 1.65 0.21 13 Net income per average common share - basic, Underlying (non-GAAP) L/S 0.96 0.93 0.98 0.93 0.88 0.03 3 0.08 9 1.89 1.66 0.23 14 Net income per average common share - diluted, Underlying (non- GAAP) L/T 0.96 0.93 0.98 0.93 0.88 0.03 3 0.08 9 1.88 1.65 0.23 14 Dividend payout ratio and dividend payout ratio, Underlying: Cash dividends declared and paid per common share U $0.32 $0.32 $0.27 $0.27 $0.22 $— —% $0.10 45% $0.64 $0.44 $0.20 45% Dividend payout ratio U/(K/S) 34% 35% 28% 29% 25% (100) bps 900 bps 34% 27% 700 bps Dividend payout ratio, Underlying (non-GAAP) U/(L/S) 33 34 27 29 25 (100) bps 800 bps 34 27 700 bps 25KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $/bps % $/bps % $/bps % Tangible book value per common share: Common shares - at period-end (GAAP) Q 457,903,826 461,116,723 466,007,984 474,120,616 484,055,194 (3,212,897) (1%) (26,151,368) (5%) 457,903,826 484,055,194 (26,151,368) (5%) Common stockholders' equity (GAAP) $20,884 $20,399 $19,977 $19,733 $19,924 $485 2 $960 5 $20,884 $19,924 $960 5 Less: Goodwill (GAAP) 7,040 7,040 6,923 6,946 6,887 — — 153 2 7,040 6,887 153 2 Less: Other intangible assets (GAAP) 74 80 31 33 2 (6) (8) 72 NM 74 2 72 NM Add: Deferred tax liabilities related to goodwill (GAAP) 371 370 366 363 359 1 — 12 3 371 359 12 3 Tangible common equity R $14,141 $13,649 $13,389 $13,117 $13,394 $492 4% $747 6% $14,141 $13,394 $747 6% Tangible book value per common share R/Q $30.88 $29.60 $28.73 $27.66 $27.67 $1.28 4% $3.21 12% $30.88 $27.67 $3.21 12% Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying: Average common shares outstanding - basic (GAAP) S 458,154,335 460,713,172 467,338,825 475,957,526 484,744,354 (2,558,837) (1%) (26,590,019) (5%) 459,426,685 486,114,872 (26,688,187) (5%) Average common shares outstanding - diluted (GAAP) T 459,304,224 462,520,680 469,103,134 477,599,917 486,141,695 (3,216,456) (1) (26,837,471) (6) 460,857,535 487,683,216 (26,825,681) (6) Net income per average common share - basic (GAAP) K/S $0.95 $0.92 $0.96 $0.92 $0.88 $0.03 3 $0.07 8 $1.87 $1.66 $0.21 13 Net income per average common share - diluted (GAAP) K/T 0.95 0.92 0.96 0.91 0.88 0.03 3 0.07 8 1.86 1.65 0.21 13 Net income per average common share - basic, Underlying (non-GAAP) L/S 0.96 0.93 0.98 0.93 0.88 0.03 3 0.08 9 1.89 1.66 0.23 14 Net income per average common share - diluted, Underlying (non- GAAP) L/T 0.96 0.93 0.98 0.93 0.88 0.03 3 0.08 9 1.88 1.65 0.23 14 Dividend payout ratio and dividend payout ratio, Underlying: Cash dividends declared and paid per common share U $0.32 $0.32 $0.27 $0.27 $0.22 $— —% $0.10 45% $0.64 $0.44 $0.20 45% Dividend payout ratio U/(K/S) 34% 35% 28% 29% 25% (100) bps 900 bps 34% 27% 700 bps Dividend payout ratio, Underlying (non-GAAP) U/(L/S) 33 34 27 29 25 (100) bps 800 bps 34 27 700 bps 25

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $/bps % Mortgage banking fees, Underlying: Mortgage banking fees (GAAP) $62 $43 $51 $49 $27 $19 44% $35 130% $105 $52 $53 102% Less: Notable items — — (4) — — — — — — — — — — Mortgage banking fees, Underlying (non-GAAP) $62 $43 $55 $49 $27 $19 44% $35 130% $105 $52 $53 102% Other income, Underlying: Other income (GAAP) $28 $25 $15 $17 $15 $3 12% $13 87% $53 $32 $21 66% Less: Notable items — — (1) — — — — — — — — — — Other income, Underlying (non-GAAP) $28 $25 $16 $17 $15 $3 12% $13 87% $53 $32 $21 66% Salaries and employee benefits, Underlying: Salaries and employee benefits (GAAP) $507 $509 $483 $474 $453 ($2) —% $54 12% $1,016 $923 $93 10% Less: Notable items 2 1 6 5 — 1 100 2 100 3 — 3 100 Salaries and employee benefits, Underlying (non-GAAP) $505 $508 $477 $469 $453 ($3) (1%) $52 11% $1,013 $923 $90 10% 1 Equipment and software expense, Underlying : 1 Equipment and software expense (GAAP) $126 $125 $124 $117 $110 $1 1% $16 15% $251 $223 $28 13% Less: Notable items — — 3 — — — — — — — — — — 1 Equipment and software expense, Underlying (non-GAAP) $126 $125 $121 $117 $110 $1 1% $16 15% $251 $223 $28 13% Outside services, Underlying: Outside services (GAAP) $118 $110 $135 $107 $106 $8 7% $12 11% $228 $205 $23 11% Less: Notable items 5 4 19 1 — 1 25 5 100 9 — 9 100 Outside services, Underlying (non-GAAP) $113 $106 $116 $106 $106 $7 7% $7 7% $219 $205 $14 7% Occupancy, Underlying: Occupancy (GAAP) $82 $83 $92 $81 $79 ($1) (1%) $3 4% $165 $160 $5 3% Less: Notable items — — 16 — — — — — — — — — — Occupancy, Underlying (non-GAAP) $82 $83 $76 $81 $79 ($1) (1%) $3 4% $165 $160 $5 3% Other operating expense, Underlying: Other operating expense (GAAP) $118 $110 $117 $131 $127 $8 7% ($9) (7%) $228 $247 ($19) (8%) Less: Notable items — — 1 3 — — — — — — — — — Other operating expense, Underlying (non-GAAP) $118 $110 $116 $128 $127 $8 7% ($9) (7%) $228 $247 ($19) (8%) 1 Beginning in the first quarter of 2019, we combined our presentation of equipment expense and amortization of software into equipment and software expense. Prior periods have been adjusted to conform with the current period presentation. 26KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED (in millions, except share, per-share and ratio data) QUARTERLY TRENDS FOR THE SIX MONTHS ENDED JUNE 30, 2Q19 Change 2019 Change 2Q19 1Q19 4Q18 3Q18 2Q18 1Q19 2Q18 2019 2018 2018 $ % $ % $/bps % Mortgage banking fees, Underlying: Mortgage banking fees (GAAP) $62 $43 $51 $49 $27 $19 44% $35 130% $105 $52 $53 102% Less: Notable items — — (4) — — — — — — — — — — Mortgage banking fees, Underlying (non-GAAP) $62 $43 $55 $49 $27 $19 44% $35 130% $105 $52 $53 102% Other income, Underlying: Other income (GAAP) $28 $25 $15 $17 $15 $3 12% $13 87% $53 $32 $21 66% Less: Notable items — — (1) — — — — — — — — — — Other income, Underlying (non-GAAP) $28 $25 $16 $17 $15 $3 12% $13 87% $53 $32 $21 66% Salaries and employee benefits, Underlying: Salaries and employee benefits (GAAP) $507 $509 $483 $474 $453 ($2) —% $54 12% $1,016 $923 $93 10% Less: Notable items 2 1 6 5 — 1 100 2 100 3 — 3 100 Salaries and employee benefits, Underlying (non-GAAP) $505 $508 $477 $469 $453 ($3) (1%) $52 11% $1,013 $923 $90 10% 1 Equipment and software expense, Underlying : 1 Equipment and software expense (GAAP) $126 $125 $124 $117 $110 $1 1% $16 15% $251 $223 $28 13% Less: Notable items — — 3 — — — — — — — — — — 1 Equipment and software expense, Underlying (non-GAAP) $126 $125 $121 $117 $110 $1 1% $16 15% $251 $223 $28 13% Outside services, Underlying: Outside services (GAAP) $118 $110 $135 $107 $106 $8 7% $12 11% $228 $205 $23 11% Less: Notable items 5 4 19 1 — 1 25 5 100 9 — 9 100 Outside services, Underlying (non-GAAP) $113 $106 $116 $106 $106 $7 7% $7 7% $219 $205 $14 7% Occupancy, Underlying: Occupancy (GAAP) $82 $83 $92 $81 $79 ($1) (1%) $3 4% $165 $160 $5 3% Less: Notable items — — 16 — — — — — — — — — — Occupancy, Underlying (non-GAAP) $82 $83 $76 $81 $79 ($1) (1%) $3 4% $165 $160 $5 3% Other operating expense, Underlying: Other operating expense (GAAP) $118 $110 $117 $131 $127 $8 7% ($9) (7%) $228 $247 ($19) (8%) Less: Notable items — — 1 3 — — — — — — — — — Other operating expense, Underlying (non-GAAP) $118 $110 $116 $128 $127 $8 7% ($9) (7%) $228 $247 ($19) (8%) 1 Beginning in the first quarter of 2019, we combined our presentation of equipment expense and amortization of software into equipment and software expense. Prior periods have been adjusted to conform with the current period presentation. 26

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (in millions, except ratio data) SECOND QUARTER 2019 FIRST QUARTER 2019 FOURTH QUARTER 2018 Consumer Commercial Consumer Commercial Consumer Commercial Banking Banking Other Consolidated Banking Banking Other Consolidated Banking Banking Other Consolidated Net income (loss) available to common stockholders: Net income A $213 $216 $24 $453 $202 $227 $10 $439 $193 $241 $31 $465 Less: Preferred stock dividends — — 18 18 — — 15 15 — — 15 15 Net income (loss) available to common B $213 $216 $6 $435 $202 $227 ($5) $424 $193 $241 $16 $450 stockholders Return on average total tangible assets: Average total assets (GAAP) $65,485 $56,135 $39,869 $161,489 $65,007 $55,630 $39,778 $160,415 $64,187 $53,970 $39,575 $157,732 Less: Average goodwill (GAAP) 119 45 6,876 7,040 119 23 6,876 7,018 59 11 6,876 6,946 Average other intangibles (GAAP) 73 7 — 80 55 4 — 59 30 2 — 32 Add: Average deferred tax liabilities — — 370 370 — — 368 368 — — 364 364 related to goodwill (GAAP) Average tangible assets C $65,293 $56,083 $33,363 $154,739 $64,833 $55,603 $33,270 $153,706 $64,098 $53,957 $33,063 $151,118 Return on average total tangible assets A/C 1.31% 1.54% NM 1.17% 1.26% 1.66% NM 1.16% 1.19% 1.78% NM 1.22% Efficiency ratio: Noninterest expense (GAAP) D $715 $217 $19 $951 $700 $209 $28 $937 $723 $203 $25 $951 Net interest income (GAAP) 799 371 (4) 1,166 788 372 — 1,160 796 384 (8) 1,172 Noninterest income (GAAP) 277 149 36 462 247 150 31 428 265 140 16 421 Total revenue (GAAP) E $1,076 $520 $32 $1,628 $1,035 $522 $31 $1,588 $1,061 $524 $8 $1,593 Efficiency ratio D/E 66.43% 41.58% NM 58.41% 67.62% 40.11% NM 59.00% 68.22% 38.73% NM 59.69% THIRD QUARTER 2018 SECOND QUARTER 2018 Consumer Commercial Consumer Commercial Banking Banking Other Consolidated Banking Banking Other Consolidated Net income (loss) available to common stockholders: Net income (loss) A $207 $234 $2 $443 $197 $237 ($9) $425 Less: Preferred stock dividends — — 7 7 — — — — Net income (loss) available to common B $207 $234 ($5) $436 $197 $237 ($9) $425 stockholders Return on average total tangible assets: Average total assets (GAAP) $62,974 $52,871 $39,779 $155,624 $61,232 $52,170 $39,851 $153,253 Less: Average goodwill (GAAP) 39 11 6,876 6,926 — 11 6,876 6,887 Average other intangibles (GAAP) 20 2 — 22 — 2 — 2 Add: Average deferred tax liabilities — — 360 360 — — 357 357 related to goodwill (GAAP) Average tangible assets C $62,915 $52,858 $33,263 $149,036 $61,232 $52,157 $33,332 $146,721 Return on average total tangible assets A/C 1.31% 1.75% NM 1.18% 1.29% 1.82% NM 1.16% Efficiency ratio: Noninterest expense (GAAP) D $686 $202 $22 $910 $658 $200 $17 $875 Net interest income (GAAP) 776 380 (8) 1,148 759 376 (14) 1,121 Noninterest income (GAAP) 258 140 18 416 228 140 20 388 Total revenue (GAAP) E $1,034 $520 $10 $1,564 $987 $516 $6 $1,509 Efficiency ratio D/E 66.29% 38.83% NM 58.20% 66.68% 38.80% NM 57.95% 27KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (in millions, except ratio data) SECOND QUARTER 2019 FIRST QUARTER 2019 FOURTH QUARTER 2018 Consumer Commercial Consumer Commercial Consumer Commercial Banking Banking Other Consolidated Banking Banking Other Consolidated Banking Banking Other Consolidated Net income (loss) available to common stockholders: Net income A $213 $216 $24 $453 $202 $227 $10 $439 $193 $241 $31 $465 Less: Preferred stock dividends — — 18 18 — — 15 15 — — 15 15 Net income (loss) available to common B $213 $216 $6 $435 $202 $227 ($5) $424 $193 $241 $16 $450 stockholders Return on average total tangible assets: Average total assets (GAAP) $65,485 $56,135 $39,869 $161,489 $65,007 $55,630 $39,778 $160,415 $64,187 $53,970 $39,575 $157,732 Less: Average goodwill (GAAP) 119 45 6,876 7,040 119 23 6,876 7,018 59 11 6,876 6,946 Average other intangibles (GAAP) 73 7 — 80 55 4 — 59 30 2 — 32 Add: Average deferred tax liabilities — — 370 370 — — 368 368 — — 364 364 related to goodwill (GAAP) Average tangible assets C $65,293 $56,083 $33,363 $154,739 $64,833 $55,603 $33,270 $153,706 $64,098 $53,957 $33,063 $151,118 Return on average total tangible assets A/C 1.31% 1.54% NM 1.17% 1.26% 1.66% NM 1.16% 1.19% 1.78% NM 1.22% Efficiency ratio: Noninterest expense (GAAP) D $715 $217 $19 $951 $700 $209 $28 $937 $723 $203 $25 $951 Net interest income (GAAP) 799 371 (4) 1,166 788 372 — 1,160 796 384 (8) 1,172 Noninterest income (GAAP) 277 149 36 462 247 150 31 428 265 140 16 421 Total revenue (GAAP) E $1,076 $520 $32 $1,628 $1,035 $522 $31 $1,588 $1,061 $524 $8 $1,593 Efficiency ratio D/E 66.43% 41.58% NM 58.41% 67.62% 40.11% NM 59.00% 68.22% 38.73% NM 59.69% THIRD QUARTER 2018 SECOND QUARTER 2018 Consumer Commercial Consumer Commercial Banking Banking Other Consolidated Banking Banking Other Consolidated Net income (loss) available to common stockholders: Net income (loss) A $207 $234 $2 $443 $197 $237 ($9) $425 Less: Preferred stock dividends — — 7 7 — — — — Net income (loss) available to common B $207 $234 ($5) $436 $197 $237 ($9) $425 stockholders Return on average total tangible assets: Average total assets (GAAP) $62,974 $52,871 $39,779 $155,624 $61,232 $52,170 $39,851 $153,253 Less: Average goodwill (GAAP) 39 11 6,876 6,926 — 11 6,876 6,887 Average other intangibles (GAAP) 20 2 — 22 — 2 — 2 Add: Average deferred tax liabilities — — 360 360 — — 357 357 related to goodwill (GAAP) Average tangible assets C $62,915 $52,858 $33,263 $149,036 $61,232 $52,157 $33,332 $146,721 Return on average total tangible assets A/C 1.31% 1.75% NM 1.18% 1.29% 1.82% NM 1.16% Efficiency ratio: Noninterest expense (GAAP) D $686 $202 $22 $910 $658 $200 $17 $875 Net interest income (GAAP) 776 380 (8) 1,148 759 376 (14) 1,121 Noninterest income (GAAP) 258 140 18 416 228 140 20 388 Total revenue (GAAP) E $1,034 $520 $10 $1,564 $987 $516 $6 $1,509 Efficiency ratio D/E 66.29% 38.83% NM 58.20% 66.68% 38.80% NM 57.95% 27

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED) (in millions, except ratio data) FOR THE SIX MONTHS ENDED JUNE 30, 2019 2018 Consumer Commercial Consumer Commercial Banking Banking Other Consolidated Banking Banking Other Consolidated Net income (loss) available to common stockholders: Net income (loss) A $415 $443 $34 $892 $367 $452 ($6) $813 Less: Preferred stock dividends — — 33 33 — — 7 7 Net income (loss) available to common stockholders B $415 $443 $1 $859 $367 $452 ($13) $806 Return on average total tangible assets: Average total assets (GAAP) $65,247 $55,884 $39,824 $160,955 $61,290 $51,286 $39,817 $152,393 Less: Average goodwill (GAAP) 119 34 6,876 7,029 — 11 6,876 6,887 Average other intangibles (GAAP) 64 5 — 69 — 2 — 2 Add: Average deferred tax liabilities related to goodwill (GAAP) — — 369 369 — — 356 356 Average tangible assets D $65,064 $55,845 $33,317 $154,226 $61,290 $51,273 $33,297 $145,860 Return on average total tangible assets A/D 1.29% 1.60% NM 1.17% 1.21% 1.78% NM 1.12% Efficiency ratio: Noninterest expense (GAAP) E $1,415 $426 $47 $1,888 $1,314 $408 $36 $1,758 Net interest income (GAAP) 1,587 743 (4) 2,326 1,492 733 (13) 2,212 Noninterest income (GAAP) 524 299 67 890 450 265 44 759 Total revenue (GAAP) F $2,111 $1,042 $63 $3,216 $1,942 $998 $31 $2,971 Efficiency ratio E/F 67.01% 40.84% NM 58.70% 67.68% 40.86% NM 59.17% 28KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED) (in millions, except ratio data) FOR THE SIX MONTHS ENDED JUNE 30, 2019 2018 Consumer Commercial Consumer Commercial Banking Banking Other Consolidated Banking Banking Other Consolidated Net income (loss) available to common stockholders: Net income (loss) A $415 $443 $34 $892 $367 $452 ($6) $813 Less: Preferred stock dividends — — 33 33 — — 7 7 Net income (loss) available to common stockholders B $415 $443 $1 $859 $367 $452 ($13) $806 Return on average total tangible assets: Average total assets (GAAP) $65,247 $55,884 $39,824 $160,955 $61,290 $51,286 $39,817 $152,393 Less: Average goodwill (GAAP) 119 34 6,876 7,029 — 11 6,876 6,887 Average other intangibles (GAAP) 64 5 — 69 — 2 — 2 Add: Average deferred tax liabilities related to goodwill (GAAP) — — 369 369 — — 356 356 Average tangible assets D $65,064 $55,845 $33,317 $154,226 $61,290 $51,273 $33,297 $145,860 Return on average total tangible assets A/D 1.29% 1.60% NM 1.17% 1.21% 1.78% NM 1.12% Efficiency ratio: Noninterest expense (GAAP) E $1,415 $426 $47 $1,888 $1,314 $408 $36 $1,758 Net interest income (GAAP) 1,587 743 (4) 2,326 1,492 733 (13) 2,212 Noninterest income (GAAP) 524 299 67 890 450 265 44 759 Total revenue (GAAP) F $2,111 $1,042 $63 $3,216 $1,942 $998 $31 $2,971 Efficiency ratio E/F 67.01% 40.84% NM 58.70% 67.68% 40.86% NM 59.17% 28