Exhibit 99.3

Financial Supplement

First Quarter 2019

1

Table of Contents	Page
Consolidated Financial Highlights		3
Consolidated Statements of Operations (unaudited)		5
Consolidated Balance Sheets (unaudited)		6
Loans and Deposits		7
Average Balance Sheets and Annualized Yields		8
Segment Financial Highlights		10
Credit-Related Information:
Nonperforming Assets		16
Charge-offs, Recoveries and Related Ratios		17
Summary of Changes in the Components of the Allowance for Credit Losses		19
Capital and Ratios		20
Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations		21
The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.

2

CONSOLIDATED FINANCIAL HIGHLIGHTS

(in millions, except share, per-share and ratio data)

	QUARTERLY TRENDS
											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$/bps		%		$/bps		%
SELECTED OPERATING DATA
Total revenue		$1,588		$1,593		$1,564		$1,509		$1,462		($5)		—%		$126		9%
Noninterest expense		937		951		910		875		883		(14)		(1)		54		6
Profit before provision for credit losses		651		642		654		634		579		9		1		72		12
Provision for credit losses		85		85		78		85		78		—		—		7		9
NET INCOME		439		465		443		425		388		(26)		(6)		51		13
Net income, Underlying1		443		474		450		425		388		(31)		(7)		55		14
Net income available to common stockholders		424		450		436		425		381		(26)		(6)		43		11
Net income available to common stockholders, Underlying1		428		459		443		425		381		(31)		(7)		47		12
PER COMMON SHARE DATA
Basic earnings		$0.92		$0.96		$0.92		$0.88		$0.78		($0.04)		(4%)		$0.14		18%
Diluted earnings		0.92		0.96		0.91		0.88		0.78		(0.04)		(4)		0.14		18
Basic earnings, Underlying1		0.93		0.98		0.93		0.88		0.78		(0.05)		(5)		0.15		19
Diluted earnings, Underlying1		0.93		0.98		0.93		0.88		0.78		(0.05)		(5)		0.15		19
Cash dividends declared and paid per common share		0.32		0.27		0.27		0.22		0.22		0.05		19		0.10		45
Book value per common share		44.24		42.87		41.62		41.16		40.64		1.37		3		3.60		9
Tangible book value per common share		29.60		28.73		27.66		27.67		27.24		0.87		3		2.36		9
Dividend payout ratio		35%		28%		29%		25%		28%		700 bps				700 bps
Dividend payout ratio, Underlying1		34		27		29		25		28		700 bps				600 bps
COMMON SHARES OUTSTANDING
Average: Basic		460,713,172		467,338,825		475,957,526		484,744,354		487,500,618		(6,625,653)		(1%)		(26,787,446)		(5%)
Diluted		462,520,680		469,103,134		477,599,917		486,141,695		489,266,826		(6,582,454)		(1)		(26,746,146)		(5)
Common shares at period-end		461,116,723		466,007,984		474,120,616		484,055,194		487,551,444		(4,891,261)		(1)		(26,434,721)		(5)
SHARE PRICE
High		$37.73		$39.69		$41.76		$43.62		$48.23		($1.96)		(5%)		($10.50)		(22%)
Low		29.26		27.62		38.47		38.84		40.80		1.64		6		(11.54)		(28)
Close		32.50		29.73		38.57		38.90		41.98		2.77		9		(9.48)		(23)
Market capitalization		14,986		13,854		18,287		18,830		20,467		1,132		8		(5,481)		(27)
SEGMENT NET INCOME
Consumer Banking		$202		$193		$207		$197		$170		$9		5%		$32		19%
Commercial Banking		227		241		234		237		215		(14)		(6)		12		6
Other		10		31		2		(9)		3		(21)		(68)		7		233
NET INCOME		$439		$465		$443		$425		$388		($26)		(6%)		$51		13%

¹ These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

3

CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED

(in millions, except ratio and headcount data)

	QUARTERLY TRENDS
											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$/bps		%		$/bps		%
FINANCIAL RATIOS
Net interest margin1		3.23%		3.23%		3.20%		3.20%		3.19%		— bps				4 bps
Net interest margin, FTE2		3.25		3.25		3.22		3.22		3.21		— bps				4 bps
Return on average common equity		8.62		9.16		8.82		8.65		7.83		(54) bps				79 bps
Return on average common equity, Underlying3		8.71		9.33		8.96		8.65		7.83		(62) bps				88 bps
Return on average tangible common equity		13.00		13.85		13.29		12.93		11.71		(85) bps				129 bps
Return on average tangible common equity, Underlying3		13.12		14.11		13.50		12.93		11.71		(99) bps				141 bps
Return on average total assets		1.11		1.17		1.13		1.11		1.04		(6) bps				7 bps
Return on average total assets, Underlying3		1.12		1.19		1.15		1.11		1.04		(7) bps				8 bps
Return on average total tangible assets		1.16		1.22		1.18		1.16		1.08		(6) bps				8 bps
Return on average total tangible assets, Underlying3		1.17		1.24		1.20		1.16		1.08		(7) bps				9 bps
Effective income tax rate		22.42		16.45		23.16		22.58		22.52		597 bps				(10) bps
Effective income tax rate, Underlying3		22.44		21.91		23.20		22.58		22.52		53 bps				(8) bps
Efficiency ratio		59.00		59.69		58.20		57.95		60.43		(69) bps				(143) bps
Efficiency ratio, Underlying3		58.67		56.70		57.62		57.95		60.43		197 bps				(176) bps
CAPITAL RATIOS – PERIOD-END (PRELIMINARY)
CET1 capital ratio		10.5%		10.6%		10.8%		11.2%		11.2%
Tier 1 capital ratio		11.3		11.3		11.2		11.6		11.4
Total capital ratio		13.4		13.3		13.4		13.8		13.9
Tier 1 leverage ratio		10.0		10.0		9.9		10.2		10.0
SELECTED BALANCE SHEET DATA (PERIOD-END)
Total assets		$161,342		$160,518		$158,598		$155,431		$153,453		$824		1%		$7,889		5%
Loans and leases:
Commercial		57,689		56,783		55,405		54,888		53,144		906		2		4,545		9
Retail		59,926		59,877		59,315		58,519		58,281		49		—		1,645		3
Total loans and leases		117,615		116,660		114,720		113,407		111,425		955		1		6,190		6
Deposits		123,916		119,575		117,075		117,073		115,730		4,341		4		8,186		7
Long-term borrowed funds4		11,725		15,925		17,133		15,130		14,970		(4,200)		(26)		(3,245)		(22)
Total stockholders’ equity		21,531		20,817		20,276		20,467		20,059		714		3		1,472		7
Loans-to-deposits ratio (period-end balances)5		94.92%		97.56%		97.99%		96.87%		96.28%		(264) bps				(136) bps
Loans-to-deposits ratio (average balances)5		97.70		98.41		97.38		98.01		97.96		(71) bps				(26) bps
Full-time equivalent colleagues		18,078		18,140		18,332		17,699		17,546		(62)		—		532		3

¹ Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation.

²  Net interest income and net interest margin is presented on a fully taxable-equivalent (“FTE”) basis using the federal statutory tax rate of 21%. In the fully taxable-equivalent presentation of net interest income and net interest margin, interest income on tax-exempt assets is increased to make it fully equivalent to interest income earned on taxable assets. The FTE impact is predominantly attributable to commercial loans for the periods presented.

³ These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

⁴ Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation.

⁵  Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

4

CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)

(in millions)

	QUARTERLY TRENDS
											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$		%		$		%
INTEREST INCOME
Interest and fees on loans and leases		$1,381		$1,347		$1,287		$1,230		$1,146		$34		3%		$235		21%
Interest and fees on loans held for sale		11		14		14		5		4		(3)		(21)		7		175
Interest and fees on other loans held for sale		4		1		2		3		4		3		NM		—		—
Investment securities		166		172		167		165		168		(6)		(3)		(2)		(1)
Interest-bearing deposits in banks		8		8		7		8		6		—		—		2		33
Total interest income		1,570		1,542		1,477		1,411		1,328		28		2		242		18
INTEREST EXPENSE
Deposits		287		245		214		181		145		42		17		142		98
Federal funds purchased and securities sold under agreements to repurchase		2		2		2		1		1		—		—		1		100
Other short-term borrowed funds1		—		2		4		1		2		(2)		(100)		(2)		(100)
Long-term borrowed funds1		121		121		109		107		89		—		—		32		36
Total interest expense		410		370		329		290		237		40		11		173		73
Net interest income		1,160		1,172		1,148		1,121		1,091		(12)		(1)		69		6
NONINTEREST INCOME
Service charges and fees		123		131		131		127		124		(8)		(6)		(1)		(1)
Card fees		59		62		61		60		61		(3)		(5)		(2)		(3)
Capital markets fees		54		45		47		48		39		9		20		15		38
Trust and investment services fees		47		43		45		43		40		4		9		7		18
Mortgage banking fees		43		51		49		27		25		(8)		(16)		18		72
Letter of credit and loan fees		33		34		32		32		30		(1)		(3)		3		10
Foreign exchange and interest rate products		36		34		31		34		27		2		6		9		33
Securities gains, net		8		6		3		2		8		2		33		—		—
Other income		25		15		17		15		17		10		67		8		47
Total noninterest income		428		421		416		388		371		7		2		57		15
TOTAL REVENUE		1,588		1,593		1,564		1,509		1,462		(5)		—		126		9
Provision for credit losses		85		85		78		85		78		—		—		7		9
NONINTEREST EXPENSE
Salaries and employee benefits		509		483		474		453		470		26		5		39		8
Equipment and software expense2		125		124		117		110		113		1		1		12		11
Outside services		110		135		107		106		99		(25)		(19)		11		11
Occupancy		83		92		81		79		81		(9)		(10)		2		2
Other operating expense		110		117		131		127		120		(7)		(6)		(10)		(8)
Total noninterest expense		937		951		910		875		883		(14)		(1)		54		6
Income before income tax expense		566		557		576		549		501		9		2		65		13
Income tax expense		127		92		133		124		113		35		38		14		12
Net income		$439		$465		$443		$425		$388		($26)		(6%)		$51		13%
Net income, Underlying3		$443		$474		$450		$425		$388		($31)		(7%)		$55		14%
Net income available to common stockholders		$424		$450		$436		$425		$381		($26)		(6%)		$43		11%
Net income available to common stockholders, Underlying3		$428		$459		$443		$425		$381		($31)		(7%)		$47		12%

¹ Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation.

²  Beginning in the first quarter of 2019, we combined our presentation of equipment expense and amortization of software into equipment and software expense. Prior periods have been adjusted to conform with the current period presentation.

³ These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

5

CONSOLIDATED BALANCE SHEETS (unaudited)

(in millions)

PERIOD-END BALANCES	AS OF										MARCH 31, 2019 CHANGE
	Mar 31, 2019		Dec 31, 2018		Sept 30, 2018		June 30, 2018		Mar 31, 2018		Dec 31, 2018				Mar 31, 2018
											$		%		$		%
ASSETS
Cash and due from banks		$923		$1,081		$976		$997		$1,172		($158)		(15%)		($249)		(21%)
Interest-bearing cash and due from banks		1,513		2,993		3,015		2,868		2,687		(1,480)		(49)		(1,174)		(44)
Interest-bearing deposits in banks		167		148		142		114		142		19		13		25		18
Debt securities available for sale, at fair value		21,504		19,895		20,152		20,157		19,958		1,609		8		1,546		8
Debt securities held to maturity		3,345		4,165		4,284		4,417		4,555		(820)		(20)		(1,210)		(27)
Equity securities, at fair value		198		181		175		170		172		17		9		26		15
Equity securities, at cost		604		834		874		769		748		(230)		(28)		(144)		(19)
Loans held for sale, at fair value		1,186		1,219		1,303		521		478		(33)		(3)		708		148
Other loans held for sale		66		101		27		189		322		(35)		(35)		(256)		(80)
Loans and leases		117,615		116,660		114,720		113,407		111,425		955		1		6,190		6
Less: Allowance for loan and lease losses		(1,245)		(1,242)		(1,242)		(1,253)		(1,246)		(3)		—		1		—
Net loans and leases		116,370		115,418		113,478		112,154		110,179		952		1		6,191		6
Derivative assets		465		317		173		224		274		148		47		191		70
Premises and equipment		746		791		753		720		687		(45)		(6)		59		9
Bank-owned life insurance		1,705		1,698		1,687		1,677		1,669		7		—		36		2
Goodwill		7,040		6,923		6,946		6,887		6,887		117		2		153		2
Due from broker		92		—		—		—		84		92		100		8		10
Other assets		5,418		4,754		4,613		3,567		3,439		664		14		1,979		58
TOTAL ASSETS		$161,342		$160,518		$158,598		$155,431		$153,453		$824		1%		$7,889		5%
LIABILITIES AND STOCKHOLDERS’ EQUITY
LIABILITIES
Deposits:
Noninterest-bearing		$28,383		$29,458		$29,785		$29,439		$28,437		($1,075)		(4%)		($54)		—%
Interest-bearing		95,533		90,117		87,290		87,634		87,293		5,416		6		8,240		9
Total deposits		123,916		119,575		117,075		117,073		115,730		4,341		4		8,186		7
Federal funds purchased and securities sold under agreements to repurchase1		668		1,156		374		326		315		(488)		(42)		353		112
Other short-term borrowed funds2		11		161		512		10		10		(150)		(93)		1		10
Derivative liabilities		173		292		449		425		331		(119)		(41)		(158)		(48)
Deferred taxes, net		676		573		430		456		475		103		18		201		42
Long-term borrowed funds2		11,725		15,925		17,133		15,130		14,970		(4,200)		(26)		(3,245)		(22)
Due to broker		93		—		381		—		84		93		100		9		11
Other liabilities		2,549		2,019		1,968		1,544		1,479		530		26		1,070		72
TOTAL LIABILITIES		139,811		139,701		138,322		134,964		133,394		110		—		6,417		5
STOCKHOLDERS’ EQUITY
Preferred stock:
$25.00 par value, 100,000,000 shares authorized for each of the periods presented		1,132		840		543		543		247		292		35		885		NM
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented		6		6		6		6		6		—		—		—		—
Additional paid-in capital		18,847		18,815		18,816		18,806		18,797		32		—		50		—
Retained earnings		5,672		5,385		5,062		4,755		4,437		287		5		1,235		28
Treasury stock, at cost		(3,333)		(3,133)		(2,833)		(2,433)		(2,283)		(200)		(6)		(1,050)		(46)
Accumulated other comprehensive loss		(793)		(1,096)		(1,318)		(1,210)		(1,145)		303		28		352		31
TOTAL STOCKHOLDERS’ EQUITY		21,531		20,817		20,276		20,467		20,059		714		3		1,472		7
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$161,342		$160,518		$158,598		$155,431		$153,453		$824		1%		$7,889		5%
Memo: Total tangible common equity		$13,649		$13,389		$13,117		$13,394		$13,280		$260		2%		$369		3%

¹  Balances are net of certain short-term receivables associated with reverse repurchase agreements.

² Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation.

6

LOANS AND DEPOSITS

(in millions)

PERIOD-END BALANCES	AS OF										MARCH 31, 2019 CHANGE
	Mar 31, 2019		Dec 31, 2018		Sept 30, 2018		June 30, 2018		Mar 31, 2018		Dec 31, 2018				Mar 31, 2019
											$		%		$		%
LOANS AND LEASES
Commercial		$41,497		$40,857		$39,770		$39,278		$38,277		$640		2%		$3,220		8%
Commercial real estate		13,372		13,023		12,630		12,528		11,775		349		3		1,597		14
Leases		2,820		2,903		3,005		3,082		3,092		(83)		(3)		(272)		(9)
Total commercial loans and leases		57,689		56,783		55,405		54,888		53,144		906		2		4,545		9
Residential mortgages		19,174		18,978		18,493		17,814		17,346		196		1		1,828		11
Home equity loans		1,006		1,073		1,131		1,211		1,298		(67)		(6)		(292)		(22)
Home equity lines of credit		12,394		12,710		12,863		13,014		13,190		(316)		(2)		(796)		(6)
Home equity loans serviced by others1		375		399		429		465		504		(24)		(6)		(129)		(26)
Home equity lines of credit serviced by others1		95		104		114		124		136		(9)		(9)		(41)		(30)
Automobile		11,992		12,106		12,255		12,517		12,794		(114)		(1)		(802)		(6)
Education		9,274		8,900		8,712		8,450		8,324		374		4		950		11
Credit card		1,982		1,991		1,911		1,877		1,808		(9)		—		174		10
Other retail		3,634		3,616		3,407		3,047		2,881		18		—		753		26
Total retail loans		59,926		59,877		59,315		58,519		58,281		49		—		1,645		3
Total loans and leases		$117,615		$116,660		$114,720		$113,407		$111,425		$955		1%		$6,190		6%
Loans held for sale, at fair value		1,186		1,219		1,303		521		478		(33)		(3)		708		148
Other loans held for sale		66		101		27		189		322		(35)		(35)		(256)		(80)
Loans and leases and loans held for sale		$118,867		$117,980		$116,050		$114,117		$112,225		$887		1%		$6,642		6%
DEPOSITS
Demand		$28,383		$29,458		$29,785		$29,439		$28,437		($1,075)		(4%)		($54)		—%
Checking with interest		23,482		23,067		22,323		22,775		21,767		415		2		1,715		8
Regular savings		13,239		12,007		10,523		9,902		9,896		1,232		10		3,343		34
Money market accounts		35,972		35,701		35,613		36,139		38,880		271		1		(2,908)		(7)
Term deposits		22,840		19,342		18,831		18,818		16,750		3,498		18		6,090		36
Total deposits		$123,916		$119,575		$117,075		$117,073		$115,730		$4,341		4%		$8,186		7%

¹ Our Serviced by Others (“SBO”) portfolio consists of purchased loans and lines of credit that were originally serviced by others.

7

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS

(in millions)

	QUARTERLY TRENDS
AVERAGE BALANCES											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$		%		$		%
ASSETS
Interest-bearing cash and due from banks and deposits in banks		$1,497		$1,467		$1,604		$1,801		$1,442		$30		2%		$55		4%
Taxable investment securities		25,136		25,081		25,225		25,197		25,433		55		—		(297)		(1)
Non-taxable investment securities		5		5		6		6		6		—		—		(1)		(17)
Total investment securities		25,141		25,086		25,231		25,203		25,439		55		—		(298)		(1)
Investment securities and interest-bearing deposits		26,638		26,553		26,835		27,004		26,881		85		—		(243)		(1)
Commercial		41,562		40,472		39,592		39,399		37,960		1,090		3		3,602		9
Commercial real estate		13,272		12,900		12,656		12,071		11,549		372		3		1,723		15
Leases		2,873		2,938		3,028		3,073		3,114		(65)		(2)		(241)		(8)
Total commercial loans and leases		57,707		56,310		55,276		54,543		52,623		1,397		2		5,084		10
Residential mortgages		19,094		18,713		18,147		17,488		17,162		381		2		1,932		11
Home equity loans		1,039		1,101		1,168		1,252		1,342		(62)		(6)		(303)		(23)
Home equity lines of credit		12,552		12,790		12,925		13,112		13,353		(238)		(2)		(801)		(6)
Home equity loans serviced by others		385		411		444		480		520		(26)		(6)		(135)		(26)
Home equity lines of credit serviced by others		99		108		118		130		142		(9)		(8)		(43)		(30)
Automobile		12,070		12,179		12,379		12,657		13,015		(109)		(1)		(945)		(7)
Education		9,069		8,801		8,481		8,374		8,283		268		3		786		9
Credit cards		1,998		1,973		1,909		1,854		1,828		25		1		170		9
Other retail		3,636		3,507		3,124		2,966		2,847		129		4		789		28
Total retail loans		59,942		59,583		58,695		58,313		58,492		359		1		1,450		2
Total loans and leases		117,649		115,893		113,971		112,856		111,115		1,756		2		6,534		6
Loans held for sale, at fair value		1,035		1,245		1,228		470		420		(210)		(17)		615		146
Other loans held for sale		191		79		129		195		255		112		142		(64)		(25)
Total interest-earning assets		145,513		143,770		142,163		140,525		138,671		1,743		1		6,842		5
Allowance for loan and lease losses		(1,243)		(1,241)		(1,255)		(1,246)		(1,236)		(2)		—		(7)		(1)
Goodwill		7,018		6,946		6,926		6,887		6,887		72		1		131		2
Other noninterest-earning assets		9,127		8,257		7,790		7,087		7,201		870		11		1,926		27
TOTAL ASSETS		$160,415		$157,732		$155,624		$153,253		$151,523		$2,683		2%		$8,892		6%
LIABILITIES AND STOCKHOLDERS’ EQUITY
LIABILITIES
Checking with interest		$22,987		$21,792		$21,780		$22,185		$21,665		$1,195		5%		$1,322		6%
Money market accounts		35,209		35,929		36,593		36,396		37,084		(720)		(2)		(1,875)		(5)
Regular savings		12,626		11,220		10,198		9,889		9,627		1,406		13		2,999		31
Term deposits		21,127		19,000		18,764		17,838		16,503		2,127		11		4,624		28
Total interest-bearing deposits		91,949		87,941		87,335		86,308		84,879		4,008		5		7,070		8
Federal funds purchased and securities sold under agreements to repurchase1		640		821		643		504		645		(181)		(22)		(5)		(1)
Other short-term borrowed funds2		58		341		748		191		588		(283)		(83)		(530)		(90)
Long-term borrowed funds2		14,736		15,573		14,284		14,880		14,442		(837)		(5)		294		2
Total borrowed funds		15,434		16,735		15,675		15,575		15,675		(1,301)		(8)		(241)		(2)
Total interest-bearing liabilities		107,383		104,676		103,010		101,883		100,554		2,707		3		6,829		7
Total demand deposits		28,465		29,824		29,703		28,834		28,544		(1,359)		(5)		(79)		—
Other liabilities		3,584		2,948		2,769		2,433		2,446		636		22		1,138		47
TOTAL LIABILITIES		139,432		137,448		135,482		133,150		131,544		1,984		1		7,888		6
STOCKHOLDERS’ EQUITY		20,983		20,284		20,142		20,103		19,979		699		3		1,004		5
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$160,415		$157,732		$155,624		$153,253		$151,523		$2,683		2%		$8,892		6%
Memo: Total loans and leases, including loans held for sale		$118,875		$117,217		$115,328		$113,521		$111,790		$1,658		1%		$7,085		6%
Total deposits (interest-bearing and demand)		$120,414		$117,765		$117,038		$115,142		$113,423		$2,649		2%		$6,991		6%
Total average tangible common equity		$13,233		$12,907		$13,011		$13,200		$13,198		$326		3%		$35		—%

¹ Balances are net of certain short-term receivables associated with reverse repurchase agreements.

² Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation.

8

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS, CONTINUED

(in millions, except rates)

AVERAGE ANNUALIZED YIELDS AND RATES	QUARTERLY TRENDS
	1Q19				4Q18				3Q18				2Q18				1Q18
	Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense
INTEREST-EARNING ASSETS
Interest-bearing deposits in banks		2.19%		$8		2.05%		$8		1.85%		$7		1.77%		$8		1.61%		$6
Taxable investment securities		2.64		166		2.73		172		2.65		167		2.62		165		2.64		168
Non-taxable investment securities		2.60		—		2.60		—		2.60		—		2.60		—		2.60		—
Total investment securities		2.64		166		2.73		172		2.65		167		2.62		165		2.64		168
Investment securities and interest-bearing deposits				174				180				174				173				174
Commercial		4.43		460		4.25		440		4.14		419		4.07		405		3.77		357
Commercial real estate		4.98		165		4.77		157		4.56		147		4.39		134		4.11		119
Leases		2.85		21		2.81		20		2.74		21		2.69		21		2.61		20
Total commercial loans and leases		4.48		646		4.30		617		4.16		587		4.06		560		3.77		496
Residential mortgages		3.67		175		3.67		171		3.62		164		3.57		156		3.56		153
Home equity loans		6.05		16		6.09		17		5.93		18		5.91		18		5.76		19
Home equity lines of credit		5.13		159		4.91		158		4.66		152		4.40		144		4.20		138
Home equity loans serviced by others		7.75		7		7.48		8		7.45		8		7.23		9		7.31		9
Home equity lines of credit serviced by others		4.97		1		4.56		1		4.89		2		3.62		1		3.98		1
Automobile		4.04		120		3.90		119		3.74		117		3.60		113		3.47		112
Education		5.99		134		5.87		130		5.78		124		5.71		119		5.58		114
Credit cards		10.76		53		10.51		52		10.77		52		10.74		50		10.70		48
Other retail		7.83		70		8.17		74		8.10		63		8.10		60		7.97		56
Total retail loans		4.96		735		4.87		730		4.73		700		4.61		670		4.49		650
Total loans and leases		4.72		1,381		4.59		1,347		4.46		1,287		4.34		1,230		4.15		1,146
Loans held for sale, at fair value		4.35		11		4.59		14		4.49		14		4.15		5		3.84		4
Other loans held for sale		7.03		4		5.13		1		6.44		2		6.38		3		6.21		4
Total interest-earning assets		4.34		1,570		4.24		1,542		4.11		1,477		4.00		1,411		3.85		1,328
INTEREST-BEARING LIABILITIES
Checking with interest		0.91		52		0.75		42		0.67		36		0.61		34		0.48		26
Money market accounts		1.26		110		1.14		104		1.03		95		0.87		79		0.71		65
Regular savings		0.56		17		0.35		10		0.12		3		0.05		1		0.05		1
Term deposits		2.08		108		1.88		89		1.68		80		1.50		67		1.30		53
Total interest-bearing deposits		1.27		287		1.10		245		0.98		214		0.84		181		0.69		145
Federal funds purchased and securities sold under agreements to repurchase1		1.24		2		1.27		2		0.93		2		0.73		1		0.68		1
Other short-term borrowed funds2		2.75		—		2.58		2		2.27		4		1.90		1		1.67		2
Long-term borrowed funds2		3.27		121		3.07		121		3.01		109		2.86		107		2.46		89
Total borrowed funds		3.18		123		2.98		125		2.90		115		2.78		109		2.36		92
Total interest-bearing liabilities		1.54		410		1.40		370		1.27		329		1.14		290		0.95		237
INTEREST RATE SPREAD		2.80				2.84				2.84				2.87				2.90
NET INTEREST MARGIN AND NET INTEREST INCOME3		3.23%		$1,160		3.23%		$1,172		3.20%		$1,148		3.20%		$1,121		3.19%		$1,091
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE4		3.25%		$1,166		3.25%		$1,177		3.22%		$1,154		3.22%		$1,127		3.21%		$1,096
Memo: Total deposit costs		0.97%		$287		0.82%		$245		0.73%		$214		0.63%		$181		0.52%		$145

¹ Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs.

² Beginning in the first quarter of 2019, borrowed funds balances and the associated interest expense are based on original maturity. Prior periods have been adjusted to conform with the current period presentation.

³  Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation.

⁴  Net interest income and net interest margin is presented on a fully taxable-equivalent (“FTE”) basis using the federal statutory tax rate of 21%. In the fully taxable-equivalent presentation of net interest income and net interest margin, interest income on tax-exempt assets is increased to make it fully equivalent to interest income earned on taxable assets. The FTE impact is predominantly attributable to commercial loans for the periods presented.

9

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING

(in millions, except ratio data)

	FIRST QUARTER 2019								FOURTH QUARTER 2018								CHANGE
																	1Q19 from 4Q18
	Consumer   Banking		Commercial   Banking		Other1		Consolidated		Consumer   Banking		Commercial   Banking		Other1		Consolidated		$/bps		%
Net interest income		$788		$372		$—		$1,160		$796		$384		($8)		$1,172		($12)		(1%)
Noninterest income		247		150		31		428		265		140		16		421		7		2
Total revenue		1,035		522		31		1,588		1,061		524		8		1,593		(5)		—
Noninterest expense		700		209		28		937		723		203		25		951		(14)		(1)
Profit (loss) before provision for credit losses		335		313		3		651		338		321		(17)		642		9		1
Provision for credit losses		67		21		(3)		85		80		7		(2)		85		—		—
Income (loss) before income tax expense (benefit)		268		292		6		566		258		314		(15)		557		9		2
Income tax expense (benefit)		66		65		(4)		127		65		73		(46)		92		35		38
Net income		$202		$227		$10		$439		$193		$241		$31		$465		($26)		(6%)
AVERAGE BALANCES
Total assets		$65,007		$55,630		$39,778		$160,415		$64,187		$53,970		$39,575		$157,732		$2,683		2%
Total loans and leases2		62,163		54,436		2,276		118,875		61,920		52,963		2,334		117,217		1,658		1
Deposits		82,569		29,823		8,022		120,414		79,174		30,608		7,983		117,765		2,649		2
Interest-earning assets		62,216		54,724		28,573		145,513		61,975		53,221		28,574		143,770		1,743		1
KEY METRICS
Net interest margin3		5.14%		2.76%		NM		3.23%		5.09%		2.86%		NM		3.23%		—  bps
Efficiency ratio		67.62		40.11		NM		59.00		68.22		38.73		NM		59.69		(69) bps
Loans-to-deposits ratio (period-end balances)		71.17		180.53		NM		94.92		76.02		172.27		NM		97.56		(264) bps
Loans-to-deposits ratio (average balances)		74.27		181.23		NM		97.70		76.91		172.07		NM		98.41		(71) bps
Return on average total tangible assets		1.26		1.66		NM		1.16		1.19		1.78		NM		1.22		(6) bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments.

²  Includes loans held for sale.

³  Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation.

10

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED

(in millions, except ratio data)

	FIRST QUARTER 2019								FIRST QUARTER 2018								CHANGE
																	1Q19 from 1Q18
	Consumer   Banking		Commercial   Banking		Other1		Consolidated		Consumer   Banking		Commercial   Banking		Other1		Consolidated		$/bps		%
Net interest income		$788		$372		$—		$1,160		$733		$357		$1		$1,091		$69		6%
Noninterest income		247		150		31		428		222		125		24		371		57		15
Total revenue		1,035		522		31		1,588		955		482		25		1,462		126		9
Noninterest expense		700		209		28		937		656		208		19		883		54		6
Profit before provision for credit losses		335		313		3		651		299		274		6		579		72		12
Provision for credit losses		67		21		(3)		85		72		(4)		10		78		7		9
Income (loss) before income tax expense (benefit)		268		292		6		566		227		278		(4)		501		65		13
Income tax expense (benefit)		66		65		(4)		127		57		63		(7)		113		14		12
Net income		$202		$227		$10		$439		$170		$215		$3		$388		$51		13%
AVERAGE BALANCES
Total assets		$65,007		$55,630		$39,778		$160,415		$61,348		$50,393		$39,782		$151,523		$8,892		6%
Total loans and leases2		62,163		54,436		2,276		118,875		59,942		49,285		2,563		111,790		7,085		6
Deposits		82,569		29,823		8,022		120,414		75,416		30,766		7,241		113,423		6,991		6
Interest-earning assets		62,216		54,724		28,573		145,513		59,994		49,479		29,198		138,671		6,842		5
KEY METRICS
Net interest margin3		5.14%		2.76%		NM		3.23%		4.96%		2.93%		NM		3.19%		4  bps
Efficiency ratio		67.62		40.11		NM		59.00		68.72		43.07		NM		60.43		(143) bps
Loans-to-deposits ratio (period-end balances)4		71.17		180.53		NM		94.92		76.43		160.16		NM		96.28		(136) bps
Loans-to-deposits ratio (average balances)4		74.27		181.23		NM		97.70		79.14		158.84		NM		97.96		(26) bps
Return on average total tangible assets		1.26		1.66		NM		1.16		1.12		1.73		NM		1.08		8  bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments.

²  Includes loans held for sale.

³  Beginning in the first quarter of 2019, we changed the method of calculating our net interest margin to equal net interest income, annualized based on the number of days in the period, divided by average total interest-earning assets. Prior periods have been adjusted to conform with the current period presentation.

⁴  Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

11

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING

(in millions, except ratio data)

	QUARTERLY TRENDS
CONSUMER BANKING											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$/bps		%		$/bps		%
Net interest income		$788		$796		$776		$759		$733		($8)		(1%)		$55		8%
Noninterest income		247		265		258		228		222		(18)		(7)		25		11
Total revenue		1,035		1,061		1,034		987		955		(26)		(2)		80		8
Noninterest expense		700		723		686		658		656		(23)		(3)		44		7
Profit before provision for credit losses		335		338		348		329		299		(3)		(1)		36		12
Provision for credit losses		67		80		71		66		72		(13)		(16)		(5)		(7)
Income before income tax expense		268		258		277		263		227		10		4		41		18
Income tax expense		66		65		70		66		57		1		2		9		16
Net income		$202		$193		$207		$197		$170		$9		5%		$32		19%
AVERAGE BALANCES
Total assets		$65,007		$64,187		$62,974		$61,232		$61,348		$820		1%		$3,659		6%
Total loans and leases1		62,163		61,920		61,045		59,830		59,942		243		—		2,221		4
Deposits		82,569		79,174		78,128		77,402		75,416		3,395		4		7,153		9
Interest-earning assets		62,216		61,975		61,097		59,880		59,994		241		—		2,222		4
KEY METRICS
Net interest margin		5.14%		5.09%		5.04%		5.08%		4.96%		5  bps				18  bps
Efficiency ratio		67.62		68.22		66.29		66.68		68.72		(60) bps				(110) bps
Loans-to-deposits ratio (period-end balances)2		71.17		76.02		77.15		76.56		76.43		(485) bps				(526) bps
Loans-to-deposits ratio (average balances)2		74.27		76.91		76.79		76.92		79.14		(264) bps				(487) bps
Return on average total tangible assets		1.26		1.19		1.31		1.29		1.12		7  bps				14  bps

¹ Includes loans held for sale.

²  Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

12

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING, CONTINUED

(in millions, except ratio data)

	QUARTERLY TRENDS
											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$/bps		%		$/bps		%
MORTGAGE BANKING FEES1
Production revenue		$31		$28		$31		$18		$15		$3		11%		$16		107%
Mortgage servicing revenue		14		21		16		9		7		(7)		(33)		7		100
MSR valuation changes, net of hedge impact		(2)		2		2		—		3		(4)		NM		(5)		NM
Total mortgage banking fees		$43		$51		$49		$27		$25		($8)		(16%)		$18		72%
Gain on sale of secondary originations1		1.28%		0.82%		0.96%		2.24%		2.17%		46  bps				(89) bps
RESIDENTIAL REAL ESTATE ORIGINATIONS1
Retail		$1,313		$1,693		$1,939		$1,729		$1,367		($380)		(22%)		($54)		(4%)
Third Party		2,260		2,880		2,178		—		—		(620)		(22)		2,260		100
Total		$3,573		$4,573		$4,117		$1,729		$1,367		($1,000)		(22%)		$2,206		161%
Originated for sale		81%		80%		74%		42%		45%		100  bps				3,600  bps
Originated for investment		19		20		26		58		55		(100) bps				(3,600) bps
Total		100%		100%		100%		100%		100%
MORTGAGE SERVICING INFORMATION (UPB)1
Loans serviced for others		$70,847		$69,593		$67,520		$21,589		$20,248		$1,254		2%		$50,599		250%
Owned loans serviced		18,437		18,298		17,709		16,553		15,963		139		1		2,474		15
Total		$89,284		$87,891		$85,229		$38,142		$36,211		$1,393		2%		$53,073		147%
MSR CARRYING VALUE1
MSR at fair value		$563		$600		$612		$—		$—		($37)		(6%)		$563		100%
MSR at lower of cost or market		212		221		219		217		201		(9)		(4)		11		5
Total		$775		$821		$831		$217		$201		($46)		(6%)		$574		NM

¹  Beginning in the third quarter of 2018, results reflect the impact of the August 1, 2018 Franklin American Mortgage Company acquisition.

13

SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING

(in millions, except ratio data)

	QUARTERLY TRENDS
COMMERCIAL BANKING											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$/bps		%		$/bps		%
Net interest income		$372		$384		$380		$376		$357		($12)		(3%)		$15		4%
Noninterest income		150		140		140		140		125		10		7		25		20
Total revenue		522		524		520		516		482		(2)		—		40		8
Noninterest expense		209		203		202		200		208		6		3		1		—
Profit before provision for credit losses		313		321		318		316		274		(8)		(2)		39		14
Provision for credit losses		21		7		14		9		(4)		14		200		25		NM
Income before income tax expense		292		314		304		307		278		(22)		(7)		14		5
Income tax expense		65		73		70		70		63		(8)		(11)		2		3
Net income		$227		$241		$234		$237		$215		($14)		(6%)		$12		6%
AVERAGE BALANCES
Total assets		$55,630		$53,970		$52,871		$52,170		$50,393		$1,660		3%		$5,237		10%
Total loans and leases1		54,436		52,963		51,881		51,202		49,285		1,473		3		5,151		10
Deposits		29,823		30,608		31,224		30,214		30,766		(785)		(3)		(943)		(3)
Interest-earning assets		54,724		53,221		52,137		51,404		49,479		1,503		3		5,245		11
KEY METRICS
Net interest margin		2.76%		2.86%		2.89%		2.93%		2.93%		(10) bps				(17) bps
Efficiency ratio		40.11		38.73		38.83		38.80		43.07		138  bps				(296) bps
Loans-to-deposits ratio (period-end balances)2		180.53		172.27		169.64		167.02		160.16		826  bps				2,037  bps
Loans-to-deposits ratio (average balances)2		181.23		172.07		165.17		168.23		158.84		916  bps				2,239  bps
Return on average total tangible assets		1.66		1.78		1.75		1.82		1.73		(12) bps				(7) bps

¹  Includes loans held for sale.

²  Beginning in the third quarter of 2018, we revised our method of calculating the loans-to-deposits ratio to exclude loans held for sale. Prior periods have been adjusted to conform with the current period presentation.

14

SEGMENT FINANCIAL HIGHLIGHTS - OTHER

(in millions)

	QUARTERLY TRENDS
OTHER1											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$		%		$		%
Net interest income		$—		($8)		($8)		($14)		$1		$8		100%		($1)		(100%)
Noninterest income		31		16		18		20		24		15		94		7		29
Total revenue		31		8		10		6		25		23		NM		6		24
Noninterest expense		28		25		22		17		19		3		12		9		47
Profit (loss) before provision for credit losses		3		(17)		(12)		(11)		6		20		NM		(3)		(50)
Provision for credit losses		(3)		(2)		(7)		10		10		(1)		(50)		(13)		NM
Income (loss) before income tax benefit		6		(15)		(5)		(21)		(4)		21		NM		10		NM
Income tax benefit		(4)		(46)		(7)		(12)		(7)		42		91		3		43
Net income (loss)		$10		$31		$2		($9)		$3		($21)		(68%)		$7		233%
AVERAGE BALANCES
Total assets		$39,778		$39,575		$39,779		$39,851		$39,782		$203		1%		($4)		—%
Total loans and leases2		2,276		2,334		2,402		2,489		2,563		(58)		(2)		(287)		(11)
Deposits		8,022		7,983		7,686		7,526		7,241		39		—		781		11
Interest-earning assets		28,573		28,574		28,929		29,241		29,198		(1)		—		(625)		(2)

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense, not attributed to our Consumer Banking or Commercial Banking segments.

²  Includes loans held for sale.

15

CREDIT-RELATED INFORMATION

(in millions, except ratio data)

	AS OF										MARCH 31, 2019 CHANGE
	Mar 31, 2019		Dec 31, 2018		Sept 30, 2018		June 30, 2018		Mar 31, 2018		Dec 31, 2018				Mar 31, 2018
											$		%		$		%
NONPERFORMING ASSETS
Commercial		$208		$194		$228		$249		$244		$14		7%		($36)		(15%)
Commercial real estate		4		7		30		31		30		(3)		(43)		(26)		(87)
Leases		—		—		—		—		—		—		—		—		—
Total commercial loans and leases		212		201		258		280		274		11		5		(62)		(23)
Residential mortgages		138		136		136		119		128		2		1		10		8
Home equity loans		42		50		53		59		66		(8)		(16)		(24)		(36)
Home equity lines of credit		217		231		221		225		235		(14)		(6)		(18)		(8)
Home equity loans serviced by others		15		17		19		19		23		(2)		(12)		(8)		(35)
Home equity lines of credit serviced by others		14		15		16		17		17		(1)		(7)		(3)		(18)
Automobile		70		81		67		62		60		(11)		(14)		10		17
Education		43		38		38		40		41		5		13		2		5
Credit card		22		20		17		17		18		2		10		4		22
Other retail		7		8		7		7		6		(1)		(13)		1		17
Total retail loans		568		596		574		565		594		(28)		(5)		(26)		(4)
Nonperforming loans and leases		780		797		832		845		868		(17)		(2)		(88)		(10)
Other nonperforming assets – Retail		34		34		31		29		34		—		—		—		—
Nonperforming assets		$814		$831		$863		$874		$902		($17)		(2%)		($88)		(10%)
NONPERFORMING ASSETS BY PRODUCT
Commercial		$212		$201		$258		$280		$274		$11		5%		($62)		(23%)
Retail		602		630		605		594		628		(28)		(4)		(26)		(4)
Total nonperforming assets		$814		$831		$863		$874		$902		($17)		(2%)		($88)		(10%)
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases		1.06%		1.06%		1.08%		1.10%		1.12%		—  bps				(6) bps
Allowance for loan and lease losses to nonperforming loans and leases		159.68		155.99		149.29		148.20		143.60		369  bps				NM
Nonperforming loans and leases to loans and leases		0.66		0.68		0.73		0.75		0.78		(2) bps				(12) bps
Nonperforming assets to total assets		0.50		0.52		0.54		0.56		0.59		(2) bps				(9) bps

16

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)

	QUARTERLY TRENDS
											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$		%		$		%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS
Commercial		$3		$17		$14		$14		$3		($14)		(82%)		$—		—%
Commercial real estate		20		—		4		—		—		20		100		20		100
Leases		3		—		—		—		—		3		100		3		100
Total commercial loans and leases		26		17		18		14		3		9		53		23		NM
Residential mortgages		2		2		2		2		2		—		—		—		—
Home equity loans		1		1		1		1		3		—		—		(2)		(67)
Home equity lines of credit		5		6		6		7		7		(1)		(17)		(2)		(29)
Home equity loans serviced by others		1		3		1		2		3		(2)		(67)		(2)		(67)
Home equity lines of credit serviced by others		—		1		1		1		1		(1)		(100)		(1)		(100)
Automobile		38		37		39		36		46		1		3		(8)		(17)
Education		16		17		17		19		15		(1)		(6)		1		7
Credit card		19		17		17		18		16		2		12		3		19
Other retail		30		30		25		20		20		—		—		10		50
Total retail loans		112		114		109		106		113		(2)		(2)		(1)		(1)
Total gross charge-offs		$138		$131		$127		$120		$116		$7		5%		$22		19%
GROSS RECOVERIES
Commercial		$2		$6		$2		$2		$5		($4)		(67%)		($3)		(60%)
Commercial real estate		—		3		—		—		1		(3)		(100)		(1)		(100)
Leases		—		—		—		—		—		—		—		—		—
Total commercial loans and leases		2		9		2		2		6		(7)		(78)		(4)		(67)
Residential mortgages		5		1		1		1		2		4		NM		3		150
Home equity loans		4		2		2		4		3		2		100		1		33
Home equity lines of credit		9		4		4		4		4		5		125		5		125
Home equity loans serviced by others		3		4		4		3		4		(1)		(25)		(1)		(25)
Home equity lines of credit serviced by others		1		2		2		2		1		(1)		(50)		—		—
Automobile		15		15		16		18		18		—		—		(3)		(17)
Education		4		4		4		4		4		—		—		—		—
Credit card		2		2		2		3		1		—		—		1		100
Other retail		4		3		4		3		3		1		33		1		33
Total retail loans		47		37		39		42		40		10		27		7		18
Total gross recoveries		$49		$46		$41		$44		$46		$3		7%		$3		7%
NET CHARGE-OFFS (RECOVERIES)
Commercial		$1		$11		$12		$12		($2)		($10)		(91%)		$3		NM
Commercial real estate		20		(3)		4		—		(1)		23		NM		21		NM
Leases		3		—		—		—		—		3		100		3		100
Total commercial loans and leases		24		8		16		12		(3)		16		200		27		NM
Residential mortgages		(3)		1		1		1		—		(4)		NM		(3)		(100)
Home equity loans		(3)		(1)		(1)		(3)		—		(2)		(200)		(3)		(100)
Home equity lines of credit		(4)		2		2		3		3		(6)		NM		(7)		NM
Home equity loans serviced by others		(2)		(1)		(3)		(1)		(1)		(1)		(100)		(1)		(100)
Home equity lines of credit serviced by others		(1)		(1)		(1)		(1)		—		—		—		(1)		(100)
Automobile		23		22		23		18		28		1		5		(5)		(18)
Education		12		13		13		15		11		(1)		(8)		1		9
Credit card		17		15		15		15		15		2		13		2		13
Other retail		26		27		21		17		17		(1)		(4)		9		53
Total retail loans		65		77		70		64		73		(12)		(16)		(8)		(11)
Total net charge-offs (recoveries)		$89		$85		$86		$76		$70		$4		5%		$19		27%

17

CREDIT-RELATED INFORMATION, CONTINUED

(in millions, except rates)

	QUARTERLY TRENDS
											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$/bps		%		$/bps		%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES
Commercial		0.01%		0.11%		0.13%		0.12%		(0.02%)		(10) bps				3  bps
Commercial real estate		0.62		(0.11)		0.11		—		(0.02)		73  bps				64  bps
Leases		0.42		—		—		—		(0.01)		42  bps				43  bps
Total commercial loans and leases		0.17		0.05		0.12		0.09		(0.02)		12  bps				19  bps
Residential mortgages		(0.07)		0.01		0.02		0.02		—		(8) bps				(7) bps
Home equity loans		(1.32)		(0.21)		(0.50)		(0.71)		0.04		(111) bps				(136) bps
Home equity lines of credit		(0.11)		0.07		0.04		0.10		0.10		(18) bps				(21) bps
Home equity loans serviced by others		(1.70)		(1.45)		(2.03)		(1.53)		(0.62)		(25) bps				(108) bps
Home equity lines of credit serviced by others		(2.52)		(3.87)		(4.97)		(3.33)		0.31		135  bps				(283) bps
Automobile		0.77		0.71		0.76		0.57		0.87		6  bps				(10) bps
Education		0.51		0.59		0.61		0.72		0.53		(8) bps				(2) bps
Credit card		3.33		3.09		3.06		3.36		3.22		24  bps				11  bps
Other retail		2.91		3.07		2.64		2.31		2.40		(16) bps				51  bps
Total retail loans		0.44		0.51		0.47		0.44		0.50		(7) bps				(6) bps
Total loans and leases		0.31%		0.29%		0.30%		0.27%		0.26%		2  bps				5  bps
Memo: Average loans:
Commercial		$41,562		$40,472		$39,592		$39,399		$37,960		$1,090		3%		$3,602		9%
Commercial real estate		13,272		12,900		12,656		12,071		11,549		372		3		1,723		15
Leases		2,873		2,938		3,028		3,073		3,114		(65)		(2)		(241)		(8)
Total commercial loans and leases		57,707		56,310		55,276		54,543		52,623		1,397		2		5,084		10
Residential mortgages		19,094		18,713		18,147		17,488		17,162		381		2		1,932		11
Home equity loans		1,039		1,101		1,168		1,252		1,342		(62)		(6)		(303)		(23)
Home equity lines of credit		12,552		12,790		12,925		13,112		13,353		(238)		(2)		(801)		(6)
Home equity loans serviced by others		385		411		444		480		520		(26)		(6)		(135)		(26)
Home equity lines of credit serviced by others		99		108		118		130		142		(9)		(8)		(43)		(30)
Automobile		12,070		12,179		12,379		12,657		13,015		(109)		(1)		(945)		(7)
Education		9,069		8,801		8,481		8,374		8,283		268		3		786		9
Credit card		1,998		1,973		1,909		1,854		1,828		25		1		170		9
Other retail		3,636		3,507		3,124		2,966		2,847		129		4		789		28
Total retail loans		59,942		59,583		58,695		58,313		58,492		359		1		1,450		2
Total loans and leases		$117,649		$115,893		$113,971		$112,856		$111,115		$1,756		2%		$6,534		6%

18

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)

	QUARTERLY TRENDS
											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$		%		$		%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning		$1,242		$1,242		$1,253		$1,246		$1,236		$—		—%		$6		—%
Charge-offs:
Commercial		26		17		18		14		3		9		53		23		NM
Retail		112		114		109		106		113		(2)		(2)		(1)		(1)
Total charge-offs		138		131		127		120		116		7		5		22		19
Recoveries:
Commercial		2		9		2		2		6		(7)		(78)		(4)		(67)
Retail		47		37		39		42		40		10		27		7		18
Total recoveries		49		46		41		44		46		3		7		3		7
Net charge-offs		89		85		86		76		70		4		5		19		27
Provision for loan and lease losses:
Commercial		25		(9)		8		16		23		34		NM		2		9
Retail		67		94		67		67		57		(27)		(29)		10		18
Total provision for loan and lease losses		92		85		75		83		80		7		8		12		15
Allowance for loan and lease losses - ending		$1,245		$1,242		$1,242		$1,253		$1,246		$3		—%		($1)		—%
Reserve for unfunded lending commitments - beginning		$91		$91		$88		$86		$88		$—		—%		$3		3%
Provision for unfunded lending commitments		(7)		—		3		2		(2)		(7)		(100)		(5)		(250)
Reserve for unfunded lending commitments - ending		$84		$91		$91		$88		$86		($7)		(8%)		($2)		(2%)
Total allowance for credit losses - ending		$1,329		$1,333		$1,333		$1,341		$1,332		($4)		—%		($3)		—%
Memo: Total allowance for credit losses by product:
Commercial		$775		$781		$798		$803		$797		($6)		(1%)		($22)		(3%)
Retail		554		552		535		538		535		2		—		19		4
Total allowance for credit losses		$1,329		$1,333		$1,333		$1,341		$1,332		($4)		—%		($3)		—%

19

CAPITAL AND RATIOS

(in millions, except ratio data)

	AS OF
											MARCH 31, 2019 CHANGE
	Mar 31, 2019		Dec 31, 2018		Sept 30, 2018		June 30, 2018		Mar 31, 2018		Dec 31, 2018				Mar 31, 2018
											$		%		$		%
CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)
CET1 capital		$14,442		$14,485		$14,435		$14,604		$14,425		($43)		—%		$17		—%
Tier 1 capital		15,574		15,325		14,978		15,147		14,672		249		2		902		6
Total capital		18,403		18,157		17,810		18,056		17,905		246		1		498		3
Risk-weighted assets		137,246		136,202		133,249		130,621		129,066		1,044		1		8,180		6
Adjusted average assets1		155,171		153,026		150,717		148,341		146,441		2,145		1		8,730		6
CET1 capital ratio		10.5%		10.6%		10.8%		11.2%		11.2%
Tier 1 capital ratio		11.3		11.3		11.2		11.6		11.4
Total capital ratio		13.4		13.3		13.4		13.8		13.9
Tier 1 leverage ratio		10.0		10.0		9.9		10.2		10.0
TANGIBLE COMMON EQUITY (PERIOD-END)
Common stockholders’ equity		$20,399		$19,977		$19,733		$19,924		$19,812		$422		2%		$587		3%
Less: Goodwill		7,040		6,923		6,946		6,887		6,887		117		2		153		2
Less: Other intangible assets		80		31		33		2		2		49		158		78		NM
Add: Deferred tax liabilities2		370		366		363		359		357		4		1		13		4
Total tangible common equity		$13,649		$13,389		$13,117		$13,394		$13,280		$260		2%		$369		3%
TANGIBLE COMMON EQUITY (AVERAGE)
Common stockholders’ equity		$19,942		$19,521		$19,599		$19,732		$19,732		$421		2%		$210		1%
Less: Goodwill		7,018		6,946		6,926		6,887		6,887		72		1		131		2
Less: Other intangible assets		59		32		22		2		2		27		84		57		NM
Add: Deferred tax liabilities2		368		364		360		357		355		4		1		13		4
Total tangible common equity		$13,233		$12,907		$13,011		$13,200		$13,198		$326		3%		$35		—%
INTANGIBLE ASSETS (PERIOD-END)
Goodwill		$7,040		$6,923		$6,946		$6,887		$6,887		$117		2%		$153		2%
Other intangible assets		80		31		33		2		2		49		158		78		NM
Total intangible assets		$7,120		$6,954		$6,979		$6,889		$6,889		$166		2%		$231		3%

¹ Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred tax liabilities related to tax deductible goodwill, and the accumulated other comprehensive income impact related to the adoption of post-retirement benefit plan guidance under GAAP.

² Deferred tax liabilities relate to tax-deductible goodwill, which is netted against goodwill when calculating tangible common equity.

20

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

(in millions, except share, per-share and ratio data)

Key Performance Metrics:

Our Management uses certain key performance metrics (KPMs) to gauge our progress against strategic and operational goals, as well as to compare our performance against peers. The KPMs are referred to in our Registration Statements on Form S-1 and our external financial reports filed with the Securities and Exchange Commission. The KPMs include:

•   Return on average tangible common equity (ROTCE);

•   Return on average total tangible assets (ROTA);

•   Efficiency ratio;

•   Operating leverage; and

•   Common equity tier 1 capital ratio.

Established targets for the KPMs are based on Management-reporting results which are currently referred to by the Company as “Underlying” results. In historical periods, these results may have been referred to as “Adjusted” or “Adjusted/Underlying” results. We believe that Underlying results, which exclude notable items, provide the best representation of our underlying financial progress toward the KPMs as the results exclude items that our Management does not consider indicative of our on-going financial performance. We have consistently shown investors our KPMs on a Management-reporting basis since our initial public offering in September of 2014. KPMs that reflect Underlying results are considered non-GAAP financial measures.

Non-GAAP Financial Measures:

This document contains non-GAAP financial measures denoted as Underlying results. In historical periods, these results may have been referred to as Adjusted or Adjusted/Underlying results. Underlying results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of Underlying results increases comparability of period-to-period results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

21

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
												1Q19 Change
		1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
												$		%		$		%
Noninterest income, Underlying:
Noninterest income (GAAP)			$428		$421		$416		$388		$371		$7		2%		$57		15%
Less: Notable items			—		(5)		—		—		—		5		100		—		—
Noninterest income, Underlying (non-GAAP)			$428		$426		$416		$388		$371		$2		—%		$57		15%
Total revenue, Underlying:
Total revenue (GAAP)	A		$1,588		$1,593		$1,564		$1,509		$1,462		($5)		—%		$126		9%
Less: Notable items			—		(5)		—		—		—		5		100		—		—
Total revenue, Underlying (non-GAAP)	B		$1,588		$1,598		$1,564		$1,509		$1,462		($10)		(1%)		$126		9%
Noninterest expense, Underlying:
Noninterest expense (GAAP)	C		$937		$951		$910		$875		$883		($14)		(1%)		$54		6%
Less: Notable items			5		45		9		—		—		(40)		(89)		5		100
Noninterest expense, Underlying (non-GAAP)	D		$932		$906		$901		$875		$883		$26		3%		$49		6%
Pre-provision profit:
Total revenue (GAAP)	A		$1,588		$1,593		$1,564		$1,509		$1,462		($5)		—%		$126		9%
Less: Noninterest expense (GAAP)	C		937		951		910		875		883		(14)		(1)		54		6
Pre-provision profit (GAAP)			$651		$642		$654		$634		$579		$9		1%		$72		12%
Pre-provision profit, Underlying:
Total revenue, Underlying (non-GAAP)	B		$1,588		$1,598		$1,564		$1,509		$1,462		($10)		(1%)		$126		9%
Less: Noninterest expense, Underlying (non-GAAP)	D		932		906		901		875		883		26		3		49		6
Pre-provision profit, Underlying (non-GAAP)			$656		$692		$663		$634		$579		($36)		(5%)		$77		13%
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)	E		$566		$557		$576		$549		$501		$9		2%		$65		13%
Less: Income (expense) before income tax expense (benefit) related to notable items			(5)		(50)		(9)		—		—		45		90		(5)		(100)
Income before income tax expense, Underlying (non-GAAP)	F		$571		$607		$585		$549		$501		($36)		(6%)		$70		14%
Income tax expense, Underlying:
Income tax expense (benefit) (GAAP)	G		$127		$92		$133		$124		$113		$35		38%		$14		12%
Less: Income tax expense (benefit) related to notable items			(1)		(41)		(2)		—		—		40		98		(1)		(100)
Income tax expense, Underlying (non-GAAP)	H		$128		$133		$135		$124		$113		($5)		(4%)		$15		13%
Net income, Underlying:
Net income (GAAP)	I		$439		$465		$443		$425		$388		($26)		(6%)		$51		13%
Add: Notable items, net of income tax expense (benefit)			4		9		7		—		—		(5)		(56)		4		100
Net income, Underlying (non-GAAP)	J		$443		$474		$450		$425		$388		($31)		(7%)		$55		14%
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)	K		$424		$450		$436		$425		$381		($26)		(6%)		$43		11%
Add: Notable items, net of income tax expense (benefit)			4		9		7		—		—		(5)		(56)		4		100
Net income available to common stockholders, Underlying (non-GAAP)	L		$428		$459		$443		$425		$381		($31)		(7%)		$47		12%

22

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
												1Q19 Change
		1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
												$/bps		%		$/bps		%
Operating leverage:
Total revenue (GAAP)	A		$1,588		$1,593		$1,564		$1,509		$1,462		($5)		(0.27%)		$126		8.71%
Less: Noninterest expense (GAAP)	C		937		951		910		875		883		(14)		(1.42)		54		6.14
Operating leverage															1.15%				2.57%
Operating leverage, Underlying:
Total revenue, Underlying (non-GAAP)	B		$1,588		$1,598		$1,564		$1,509		$1,462		($10)		(0.58%)		$126		8.72%
Less: Noninterest expense, Underlying (non-GAAP)	D		932		906		901		875		883		26		2.87		49		5.54
Operating leverage, Underlying (non-GAAP)															(3.45%)				3.18%
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio	C/A		59.00%		59.69%		58.20%		57.95%		60.43%		(69) bps				(143) bps
Efficiency ratio, Underlying (non-GAAP)	D/B		58.67		56.70		57.62		57.95		60.43		197 bps				(176) bps
Effective income tax rate and effective income tax rate, Underlying:
Effective income tax rate	G/E		22.42%		16.45%		23.16%		22.58%		22.52%		597 bps				(10) bps
Effective income tax rate, Underlying (non-GAAP)	H/F		22.44		21.91		23.20		22.58		22.52		53 bps				(8) bps
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)	M		$19,942		$19,521		$19,599		$19,732		$19,732		$421		2%		$210		1%
Return on average common equity	K/M		8.62%		9.16%		8.82%		8.65%		7.83%		(54) bps				79 bps
Return on average common equity, Underlying (non-GAAP)	L/M		8.71		9.33		8.96		8.65		7.83		(62) bps				88 bps
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)	M		$19,942		$19,521		$19,599		$19,732		$19,732		$421		2%		$210		1%
Less: Average goodwill (GAAP)			7,018		6,946		6,926		6,887		6,887		72		1		131		2
Less: Average other intangibles (GAAP)			59		32		22		2		2		27		84		57		NM
Add: Average deferred tax liabilities related to goodwill (GAAP)			368		364		360		357		355		4		1		13		4
Average tangible common equity	N		$13,233		$12,907		$13,011		$13,200		$13,198		$326		3%		$35		—%
Return on average tangible common equity	K/N		13.00%		13.85%		13.29%		12.93%		11.71%		(85) bps				129 bps
Return on average tangible common equity, Underlying (non-GAAP)	L/N		13.12		14.11		13.50		12.93		11.71		(99) bps				141 bps
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)	O		$160,415		$157,732		$155,624		$153,253		$151,523		$2,683		2%		$8,892		6%
Return on average total assets	I/O		1.11%		1.17%		1.13%		1.11%		1.04%		(6) bps				7 bps
Return on average total assets, Underlying (non-GAAP)	J/O		1.12		1.19		1.15		1.11		1.04		(7) bps				8 bps
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)	O		$160,415		$157,732		$155,624		$153,253		$151,523		$2,683		2%		$8,892		6%
Less: Average goodwill (GAAP)			7,018		6,946		6,926		6,887		6,887		72		1		131		2
Less: Average other intangibles (GAAP)			59		32		22		2		2		27		84		57		NM
Add: Average deferred tax liabilities related to goodwill (GAAP)			368		364		360		357		355		4		1		13		4
Average tangible assets	P		$153,706		$151,118		$149,036		$146,721		$144,989		$2,588		2%		$8,717		6%
Return on average total tangible assets	i/P		1.16%		1.22%		1.18%		1.16%		1.08%		(6) bps				8 bps
Return on average total tangible assets, Underlying (non-GAAP)	J/P		1.17		1.24		1.20		1.16		1.08		(7) bps				9 bps

23

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
												1Q19 Change
		1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
												$/bps		%		$/bps		%
Tangible book value per common share:
Common shares - at period-end (GAAP)	Q		461,116,723		466,007,984		474,120,616		484,055,194		487,551,444		(4,891,261)		(1%)		(26,434,721)		(5%)
Common stockholders’ equity (GAAP)			$20,399		$19,977		$19,733		$19,924		$19,812		$422		2		$587		3
Less: Goodwill (GAAP)			7,040		6,923		6,946		6,887		6,887		117		2		153		2
Less: Other intangible assets (GAAP)			80		31		33		2		2		49		158		78		NM
Add: Deferred tax liabilities related to goodwill (GAAP)			370		366		363		359		357		4		1		13		4
Tangible common equity	R		$13,649		$13,389		$13,117		$13,394		$13,280		$260		2%		$369		3%
Tangible book value per common share	R/Q		$29.60		$28.73		$27.66		$27.67		$27.24		$0.87		3%		$2.36		9%
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)	S		460,713,172		467,338,825		475,957,526		484,744,354		487,500,618		(6,625,653)		(1%)		(26,787,446)		(5%)
Average common shares outstanding - diluted (GAAP)	T		462,520,680		469,103,134		477,599,917		486,141,695		489,266,826		(6,582,454)		(1)		(26,746,146)		(5)
Net income per average common share - basic (GAAP)	K/S		$0.92		$0.96		$0.92		$0.88		$0.78		($0.04)		(4)		$0.14		18
Net income per average common share - diluted (GAAP)	K/T		0.92		0.96		0.91		0.88		0.78		(0.04)		(4)		0.14		18
Net income per average common share - basic, Underlying (non-GAAP)	L/S		0.93		0.98		0.93		0.88		0.78		(0.05)		(5)		0.15		19
Net income per average common share - diluted, Underlying (non-GAAP)	L/T		0.93		0.98		0.93		0.88		0.78		(0.05)		(5)		0.15		19
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common share	U		$0.32		$0.27		$0.27		$0.22		$0.22		$0.05		19%		$0.10		45%
Dividend payout ratio	U/(K/S)		35%		28%		29%		25%		28%		700 bps				700 bps
Dividend payout ratio, Underlying (non-GAAP)	U/(L/S)		34		27		29		25		28		700 bps				600 bps

24

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(in millions, except share, per-share and ratio data)

	QUARTERLY TRENDS
											1Q19 Change
	1Q19		4Q18		3Q18		2Q18		1Q18		4Q18				1Q18
											$/bps		%		$/bps		%
Mortgage banking fees, Underlying:
Mortgage banking fees (GAAP)		$43		$51		$49		$27		$25		($8)		(16%)		$18		72%
Less: Notable items		—		(4)		—		—		—		4		100		—		—
Mortgage banking fees, Underlying (non-GAAP)		$43		$55		$49		$27		$25		($12)		(22%)		$18		72%
Other income, Underlying:
Other income (GAAP)		$25		$15		$17		$15		$17		$10		67%		$8		47%
Less: Notable items		—		(1)		—		—		—		1		100		—		—
Other income, Underlying (non-GAAP)		$25		$16		$17		$15		$17		$9		56%		$8		47%
Salaries and employee benefits, Underlying:
Salaries and employee benefits (GAAP)		$509		$483		$474		$453		$470		$26		5%		$39		8%
Less: Notable items		1		6		5		—		—		(5)		(83)		1		100
Salaries and employee benefits, Underlying (non-GAAP)		$508		$477		$469		$453		$470		$31		6%		$38		8%
Equipment and software expense, Underlying1:
Equipment and software expense (GAAP)		$125		$124		$117		$110		$113		$1		1%		$12		11%
Less: Notable items		—		3		—		—		—		(3)		(100)		—		—
Equipment and software expense, Underlying1 (non-GAAP)		$125		$121		$117		$110		$113		$4		3%		$12		11%
Outside services, Underlying:
Outside services (GAAP)		$110		$135		$107		$106		$99		($25)		(19%)		$11		11%
Less: Notable items		4		19		1		—		—		(15)		(79)		4		100
Outside services, Underlying (non-GAAP)		$106		$116		$106		$106		$99		($10)		(9%)		$7		7%
Occupancy, Underlying:
Occupancy (GAAP)		$83		$92		$81		$79		$81		($9)		(10%)		$2		2%
Less: Notable items		—		16		—		—		—		(16)		(100)		—		—
Occupancy, Underlying (non-GAAP)		$83		$76		$81		$79		$81		$7		9%		$2		2%
Other operating expense, Underlying:
Other operating expense (GAAP)		$110		$117		$131		$127		$120		($7)		(6%)		($10)		(8%)
Less: Notable items		—		1		3		—		—		(1)		(100)		—		—
Other operating expense, Underlying (non-GAAP)		$110		$116		$128		$127		$120		($6)		(5%)		($10)		(8%)

¹  Beginning in the first quarter of 2019, we combined our presentation of equipment expense and amortization of software into equipment and software expense. Prior periods have been adjusted to conform with the current period presentation.

25

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS

(in millions, except ratio data)

		FIRST QUARTER 2019								FOURTH QUARTER 2018								THIRD QUARTER 2018
		Consumer   Banking		Commercial   Banking		Other		Consolidated		Consumer   Banking		Commercial   Banking		Other		Consolidated		Consumer   Banking		Commercial   Banking		Other		Consolidated
Net income (loss) available to common stockholders:
Net income	A		$202		$227		$10		$439		$193		$241		$31		$465		$207		$234		$2		$443
Less: Preferred stock dividends			—		—		15		15		—		—		15		15		—		—		7		7
Net income (loss) available to common stockholders	B		$202		$227		($5)		$424		$193		$241		$16		$450		$207		$234		($5)		$436
Return on average total tangible assets:
Average total assets (GAAP)			$65,007		$55,630		$39,778		$160,415		$64,187		$53,970		$39,575		$157,732		$62,974		$52,871		$39,779		$155,624
Less: Average goodwill (GAAP)			—		—		7,018		7,018		—		—		6,946		6,946		—		—		6,926		6,926
Average other intangibles (GAAP)			—		—		59		59		—		—		32		32		—		—		22		22
Add: Average deferred tax liabilities related to goodwill (GAAP)			—		—		368		368		—		—		364		364		—		—		360		360
Average tangible assets	C		$65,007		$55,630		$33,069		$153,706		$64,187		$53,970		$32,961		$151,118		$62,974		$52,871		$33,191		$149,036
Return on average total tangible assets	A/C		1.26%		1.66%		NM		1.16%		1.19%		1.78%		NM		1.22%		1.31%		1.75%		NM		1.18%
Efficiency ratio:
Noninterest expense (GAAP)	D		$700		$209		$28		$937		$723		$203		$25		$951		$686		$202		$22		$910
Net interest income (GAAP)			788		372		—		1,160		796		384		(8)		1,172		776		380		(8)		1,148
Noninterest income (GAAP)			247		150		31		428		265		140		16		421		258		140		18		416
Total revenue (GAAP)	E		$1,035		$522		$31		$1,588		$1,061		$524		$8		$1,593		$1,034		$520		$10		$1,564
Efficiency ratio	D/E		67.62%		40.11%		NM		59.00%		68.22%		38.73%		NM		59.69%		66.29%		38.83%		NM		58.20%
		SECOND QUARTER 2018								FIRST QUARTER 2018
		Consumer   Banking		Commercial   Banking		Other		Consolidated		Consumer   Banking		Commercial   Banking		Other		Consolidated
Net income (loss) available to common stockholders:
Net income	A		$197		$237		($9)		$425		$170		$215		$3		$388
Less: Preferred stock dividends			—		—		—		—		—		—		7		7
Net income (loss) available to common stockholders	B		$197		$237		($9)		$425		$170		$215		($4)		$381
Return on average total tangible assets:
Average total assets (GAAP)			$61,232		$52,170		$39,851		$153,253		$61,348		$50,393		$39,782		$151,523
Less: Average goodwill (GAAP)			—		—		6,887		6,887		—		—		6,887		6,887
Average other intangibles (GAAP)			—		—		2		2		—		—		2		2
Add: Average deferred tax liabilities related to goodwill (GAAP)			—		—		357		357		—		—		355		355
Average tangible assets	C		$61,232		$52,170		$33,319		$146,721		$61,348		$50,393		$33,248		$144,989
Return on average total tangible assets	A/C		1.29%		1.82%		NM		1.16%		1.12%		1.73%		NM		1.08%
Efficiency ratio:
Noninterest expense (GAAP)	D		$658		$200		$17		$875		$656		$208		$19		$883
Net interest income (GAAP)			759		376		(14)		1,121		733		357		1		1,091
Noninterest income (GAAP)			228		140		20		388		222		125		24		371
Total revenue (GAAP)	E		$987		$516		$6		$1,509		$955		$482		$25		$1,462
Efficiency ratio	D/E		66.68%		38.80%		NM		57.95%		68.72%		43.07%		NM		60.43%

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