Exhibit 99.3

Citizens Financial Group, Inc.

Financial Supplement

Second Quarter 2017

1

Table of Contents	Page
Consolidated Financial Highlights		3
Consolidated Statements of Operations (unaudited)		5
Consolidated Balance Sheets (unaudited)		6
Loans and Deposits		7
Average Balance Sheets and Annualized Yields		8
Segment Financial Highlights		10
Credit-Related Information:
Credit Exposure		17
Nonperforming Assets		18
Charge-offs, Recoveries and Related Ratios		19
Summary of Changes in the Allowances		21
Allowance Components		21
Capital and Ratios		22
Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations		23
The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the company’s website (www.citizensbank.com). The company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.

2

CONSOLIDATED FINANCIAL HIGHLIGHTS

(in millions, except share, per-share and ratio data)

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$		%		$		%						$		%
SELECTED OPERATING DATA
Total revenue		$1,396		$1,384		$1,363		$1,380		$1,278		$12		1%		$118		9%		$2,780		$2,512		$268		11%
Noninterest expense		864		854		847		867		827		10		1		37		4		1,718		1,638		80		5
Profit before provision for credit losses		532		530		516		513		451		2		–		81		18		1,062		874		188		22
Provision for credit losses		70		96		102		86		90		(26)		(27)		(20)		(22)		166		181		(15)		(8)
NET INCOME		318		320		282		297		243		(2)		(1)		75		31		638		466		172		37
Net income, Adjusted1		318		320		282		278		243		(2)		(1)		75		31		638		466		172		37
Net income available to common stockholders		318		313		282		290		243		5		2		75		31		631		459		172		37
Net income available to common stockholders, Adjusted1		318		313		282		271		243		5		2		75		31		631		459		172		37
PER COMMON SHARE DATA
Basic earnings		$0.63		$0.61		$0.55		$0.56		$0.46		$0.02		3%		$0.17		37%		$1.24		$0.87		$0.37		43%
Diluted earnings		0.63		0.61		0.55		0.56		0.46		0.02		3		0.17		37		1.24		0.87		0.37		43
Basic earnings, Adjusted1		0.63		0.61		0.55		0.52		0.46		0.02		3		0.17		37		1.24		0.87		0.37		43
Diluted earnings, Adjusted1		0.63		0.61		0.55		0.52		0.46		0.02		3		0.17		37		1.24		0.87		0.37		43
Cash dividends declared and paid per common share		0.14		0.14		0.12		0.12		0.12		–		–		0.02		17		0.28		0.22		0.06		27
Book value per common share		39.17		38.47		38.09		38.47		37.76		0.70		2		1.41		4		39.17		37.76		1.41		4
Tangible book value per common share		26.61		26.02		25.69		26.20		25.72		0.59		2		0.89		3		26.61		25.72		0.89		3
Dividend payout ratio		22%		23%		22%		22%		26%		(100)  bps				(400)  bps				23%		25%		(200)  bps
COMMON SHARES OUTSTANDING
Average: Basic		506,371,846		509,451,450		512,015,920		519,458,976		528,968,330		(3,079,604)		(1%)		(22,596,484)		(4%)		507,903,141		528,519,489		(20,616,348)		(4%)
Diluted		507,414,122		511,348,200		513,897,085		521,122,466		530,365,203		(3,934,078)		(1)		(22,951,081)		(4)		509,362,055		530,396,871		(21,034,816)		(4)
Common shares at period-end		505,880,851		509,515,646		511,954,871		518,148,345		529,094,976		(3,634,795)		(1)		(23,214,125)		(4)		505,880,851		529,094,976		(23,214,125)		(4)
SHARE PRICE
High		$38.01		$39.75		$36.56		$25.11		$24.24		($1.74)		(4%)		$13.77		57%		$39.75		$25.99		$13.76		53%
Low		33.13		32.99		24.22		18.58		18.34		0.14		–		14.79		81		32.99		18.04		14.95		83
Close		35.68		34.55		35.63		24.71		19.98		1.13		3		15.70		79		35.68		19.98		15.70		79
Market capitalization		18,050		17,604		18,241		12,803		10,571		446		3		7,479		71		18,050		10,571		7,479		71
SEGMENT NET INCOME
Consumer Banking		$118		$95		$92		$92		$90		$23		24%		$28		31%		$213		$161		$52		32%
Commercial Banking		187		180		172		162		164		7		4		23		14		367		297		70		24
Other		13		45		18		43		(11)		(32)		(71)		24		218		58		8		50		NM
NET INCOME		$318		$320		$282		$297		$243		($2)		(1%)		$75		31%		$638		$466		$172		37%

¹ These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

3

CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED

(in millions, except share, per-share and ratio data)

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$/bps		%		$/bps		%						$/bps		%
FINANCIAL RATIOS
Net interest margin		2.97%		2.96%		2.90%		2.84%		2.84%		1 bps				13  bps				2.97%		2.85%		12  bps
Return on average common equity		6.48		6.52		5.70		5.82		4.94		(4) bps				154  bps				6.50		4.70		180  bps
Return on average common equity, Adjusted1		6.48		6.52		5.70		5.44		4.94		(4) bps				154  bps				6.50		4.70		180  bps
Return on average tangible common equity		9.57		9.68		8.43		8.58		7.30		(11) bps				227  bps				9.62		6.96		266  bps
Return on average tangible common equity, Adjusted1		9.57		9.68		8.43		8.02		7.30		(11) bps				227  bps				9.62		6.96		266  bps
Return on average total assets		0.85		0.87		0.76		0.82		0.69		(2) bps				16  bps				0.86		0.67		19  bps
Return on average total assets, Adjusted1		0.85		0.87		0.76		0.77		0.69		(2) bps				16  bps				0.86		0.67		19  bps
Return on average total tangible assets		0.89		0.91		0.79		0.86		0.72		(2) bps				17  bps				0.90		0.70		20  bps
Return on average total tangible assets, Adjusted1		0.89		0.91		0.79		0.80		0.72		(2) bps				17  bps				0.90		0.70		20  bps
Effective income tax rate		31.13		26.36		31.90		30.46		32.61		477 bps				(148)  bps				28.82		32.73		(391)  bps
Efficiency ratio		61.94		61.68		62.18		62.88		64.71		26 bps				(277)  bps				61.81		65.18		(337)  bps
Efficiency ratio, Adjusted1		61.94		61.68		62.18		63.31		64.71		26 bps				(277)  bps				61.81		65.18		(337)  bps
CAPITAL RATIOS - PERIOD END (PRELIMINARY)2
CET1 capital ratio		11.2%		11.2%		11.2%		11.3%		11.5%
Tier 1 capital ratio		11.4		11.4		11.4		11.5		11.7
Total capital ratio		14.0		14.0		14.0		14.2		14.9
Tier 1 leverage ratio		9.9		9.9		9.9		10.1		10.3
SELECTED BALANCE SHEET DATA (PERIOD END)
Total assets		$151,407		$150,285		$149,520		$147,015		$145,183		$1,122		1%		$6,224		4%		$151,407		$145,183		$6,224		4%
Loans and leases:
Commercial		51,888		51,892		51,651		50,389		49,557		(4)		–		2,331		5		51,888		49,557		2,331		5
Retail		57,158		56,219		56,018		55,078		53,994		939		2		3,164		6		57,158		53,994		3,164		6
Total loans and leases		109,046		108,111		107,669		105,467		103,551		935		1		5,495		5		109,046		103,551		5,495		5
Deposits		113,613		112,112		109,804		108,327		106,257		1,501		1		7,356		7		113,613		106,257		7,356		7
Long-term borrowed funds		13,154		11,780		12,790		11,902		11,810		1,374		12		1,344		11		13,154		11,810		1,344		11
Total stockholders’ equity		20,064		19,847		19,747		20,181		20,226		217		1		(162)		(1)		20,064		20,226		(162)		(1)
Loans-to-deposits ratio (period-end balances)3		96.60%		97.03%		98.62%		97.85%		98.25%		(43)  bps				(165)  bps				96.60%		98.25%		(165)  bps
Loans-to-deposits ratio (average balances)3		99.08		98.81		98.14		98.06		99.52		27  bps				(44)  bps				98.95		99.10		(15)  bps
Full-time equivalent colleagues		17,738		17,515		17,639		17,625		17,828		223		1		(90)		(1)		17,738		17,828		(90)		(1)

¹ These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

² U.S. Basel III transitional rules for institutions applying the standardized approach to calculating risk-weighted assets became effective January 1, 2015. The capital ratios and associated components are prepared using the U.S. Basel III standardized transitional approach. U.S. Basel III ratios assume that certain definitions impacting qualifying U.S. Basel III capital will phase in through 2019.

³ Includes loans and leases held for sale.

4

CONSOLIDATED STATEMENT OF OPERATIONS (unaudited)

(in millions)

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$		%		$		%						$		%
INTEREST INCOME:
Interest and fees on loans and leases		$1,040		$992		$963		$926		$896		$48		5%		$144		16%		$2,032		$1,764		$268		15%
Interest and fees on loans held for sale		4		4		5		4		3		–		–		1		33		8		6		2		33
Interest and fees on other loans held for sale		2		1		–		1		4		1		100		(2)		(50)		3		5		(2)		(40)
Investment securities		154		160		152		146		141		(6)		(4)		13		9		314		286		28		10
Interest-bearing deposits in banks		5		3		2		2		2		2		67		3		150		8		4		4		100
Total interest income		1,205		1,160		1,122		1,079		1,046		45		4		159		15		2,365		2,065		300		15
INTEREST EXPENSE:
Deposits		102		86		76		71		63		16		19		39		62		188		123		65		53
Federal funds purchased and securities sold under agreements to repurchase		–		1		–		1		–		(1)		(100)		–		–		1		1		–		–
Other short-term borrowed funds		7		8		7		10		12		(1)		(13)		(5)		(42)		15		23		(8)		(35)
Long-term borrowed funds		70		60		53		52		48		10		17		22		46		130		91		39		43
Total interest expense		179		155		136		134		123		24		15		56		46		334		238		96		40
Net interest income		1,026		1,005		986		945		923		21		2		103		11		2,031		1,827		204		11
NONINTEREST INCOME:
Service charges and fees		129		125		132		134		130		4		3		(1)		(1)		254		256		(2)		(1)
Card fees		59		60		50		52		51		(1)		(2)		8		16		119		101		18		18
Capital markets fees		51		48		37		36		38		3		6		13		34		99		63		36		57
Trust and investment services fees		39		39		34		37		38		–		–		1		3		78		75		3		4
Letter of credit and loan fees		31		29		29		28		28		2		7		3		11		60		55		5		9
Foreign exchange and interest rate products		26		27		31		28		26		(1)		(4)		–		–		53		44		9		20
Mortgage banking fees		30		23		36		33		25		7		30		5		20		53		43		10		23
Securities gains, net		3		4		3		–		4		(1)		(25)		(1)		(25)		7		13		(6)		(46)
Other income		2		24		25		87		15		(22)		(92)		(13)		(87)		26		35		(9)		(26)
Total noninterest income		370		379		377		435		355		(9)		(2)		15		4		749		685		64		9
TOTAL REVENUE		1,396		1,384		1,363		1,380		1,278		12		1		118		9		2,780		2,512		268		11
Provision for credit losses		70		96		102		86		90		(26)		(27)		(20)		(22)		166		181		(15)		(8)
NONINTEREST EXPENSE:
Salaries and employee benefits		432		444		420		432		432		(12)		(3)		–		–		876		857		19		2
Outside services		96		91		98		102		86		5		5		10		12		187		177		10		6
Occupancy		79		82		77		78		76		(3)		(4)		3		4		161		152		9		6
Equipment expense		64		67		69		65		64		(3)		(4)		–		–		131		129		2		2
Amortization of software		45		44		44		46		41		1		2		4		10		89		80		9		11
Other operating expense		148		126		139		144		128		22		17		20		16		274		243		31		13
Total noninterest expense		864		854		847		867		827		10		1		37		4		1,718		1,638		80		5
Income before income tax expense		462		434		414		427		361		28		6		101		28		896		693		203		29
Income tax expense		144		114		132		130		118		30		26		26		22		258		227		31		14
NET INCOME		$318		$320		$282		$297		$243		($2)		(1%)		$75		31%		$638		$466		$172		37%
Net income, Adjusted1		$318		$320		$282		$278		$243		($2)		(1%)		$75		31%		$638		$466		$172		37%
Net income available to common stockholders		$318		$313		$282		$290		$243		$5		2%		$75		31%		$631		$459		$172		37%
Net income available to common stockholders, Adjusted1		$318		$313		$282		$271		$243		$5		2%		$75		31%		$631		$459		$172		37%

¹ These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

5

CONSOLIDATED BALANCE SHEETS (unaudited)

(in millions)

PERIOD END BALANCES	AS OF										JUNE 30, 2017 CHANGE
	June 30, 2017		Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		March 31, 2017				June 30, 2016
											$		%		$		%
ASSETS:
Cash and due from banks		$904		$882		$955		$915		$976		$22		2%		($72)		(7%)
Interest-bearing cash and due from banks		3,263		3,111		2,749		2,000		2,679		152		5		584		22
Interest-bearing deposits in banks		433		351		439		720		727		82		23		(294)		(40)
Securities available for sale, at fair value		19,257		19,964		19,501		19,425		18,479		(707)		(4)		778		4
Securities held to maturity		4,967		4,992		5,071		5,289		4,973		(25)		(1)		(6)		–
Other investment securities, at fair value		97		101		96		113		73		(4)		(4)		24		33
Other investment securities, at cost		794		939		942		877		873		(145)		(15)		(79)		(9)
Loans held for sale, at fair value		520		448		583		526		478		72		16		42		9
Other loans held for sale		187		221		42		–		372		(34)		(15)		(185)		(50)
Loans and leases		109,046		108,111		107,669		105,467		103,551		935		1		5,495		5
Less: Allowance for loan and lease losses		(1,219)		(1,224)		(1,236)		(1,240)		(1,246)		5		–		27		2
Net loans and leases		107,827		106,887		106,433		104,227		102,305		940		1		5,522		5
Derivative assets1		408		357		627		1,102		1,312		51		14		(904)		(69)
Premises and equipment		600		582		601		540		551		18		3		49		9
Bank-owned life insurance		1,636		1,623		1,612		1,600		1,587		13		1		49		3
Goodwill		6,887		6,876		6,876		6,876		6,876		11		–		11		–
Due from broker		530		–		–		–		132		530		100		398		NM
Other assets		3,097		2,951		2,993		2,805		2,790		146		5		307		11
TOTAL ASSETS		$151,407		$150,285		$149,520		$147,015		$145,183		$1,122		1%		$6,224		4%
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Deposits:
Noninterest-bearing		$27,814		$27,713		$28,472		$27,292		$27,108		$101		–%		$706		3%
Interest-bearing		85,799		84,399		81,332		81,035		79,149		1,400		2		6,650		8
Total deposits		113,613		112,112		109,804		108,327		106,257		1,501		1		7,356		7
Federal funds purchased and securities sold under agreements to repurchase		429		1,093		1,148		900		717		(664)		(61)		(288)		(40)
Other short-term borrowed funds		2,004		2,762		3,211		2,512		2,770		(758)		(27)		(766)		(28)
Derivative liabilities1		159		320		659		840		1,010		(161)		(50)		(851)		(84)
Deferred taxes, net		740		744		714		994		961		(4)		(1)		(221)		(23)
Long-term borrowed funds		13,154		11,780		12,790		11,902		11,810		1,374		12		1,344		11
Due to broker		–		–		–		–		86		–		–		(86)		(100)
Other liabilities		1,244		1,627		1,447		1,359		1,346		(383)		(24)		(102)		(8)
TOTAL LIABILITIES		131,343		130,438		129,773		126,834		124,957		905		1		6,386		5
STOCKHOLDERS’ EQUITY:
Preferred stock:
$25.00 par value, 100,000,000 shares authorized		247		247		247		247		247		–		–		–		–
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented		6		6		6		6		6		–		–		–		–
Additional paid-in capital		18,761		18,751		18,722		18,740		18,735		10		–		26		–
Retained earnings		3,191		2,944		2,703		2,483		2,255		247		8		936		42
Treasury stock, at cost		(1,548)		(1,418)		(1,263)		(1,108)		(858)		(130)		(9)		(690)		(80)
Accumulated other comprehensive loss		(593)		(683)		(668)		(187)		(159)		90		13		(434)		NM
TOTAL STOCKHOLDERS’ EQUITY		20,064		19,847		19,747		20,181		20,226		217		1		(162)		(1)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$151,407		$150,285		$149,520		$147,015		$145,183		$1,122		1%		$6,224		4%
Memo: Total tangible common equity		$13,463		$13,258		$13,154		$13,576		$13,608		$205		2%		($145)		(1%)

¹ 2017 balances reflect reductions as a result of changes in the treatment of variation margin on centrally cleared derivatives.

6

LOANS AND DEPOSITS

(in millions)

PERIOD END BALANCES	AS OF										JUNE 30, 2017 CHANGE
	June 30, 2017		Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2017				Jun 30, 2016
											$		%		$		%
LOANS AND LEASES:
Commercial		$37,329		$37,369		$37,274		$36,449		$35,927		($40)		–%		$1,402		4%
Commercial real estate		11,213		10,915		10,624		10,152		9,825		298		3		1,388		14
Leases		3,346		3,608		3,753		3,788		3,805		(262)		(7)		(459)		(12)
Total commercial		51,888		51,892		51,651		50,389		49,557		(4)		–		2,331		5
Residential mortgages		16,082		15,389		15,115		14,602		13,855		693		5		2,227		16
Home equity loans		1,606		1,730		1,858		2,027		2,177		(124)		(7)		(571)		(26)
Home equity lines of credit		13,696		13,812		14,100		14,271		14,418		(116)		(1)		(722)		(5)
Home equity loans serviced by others1		647		698		750		796		860		(51)		(7)		(213)		(25)
Home equity lines of credit serviced by others1		182		201		219		238		273		(19)		(9)		(91)		(33)
Automobile		13,449		13,636		13,938		14,063		14,075		(187)		(1)		(626)		(4)
Education2		7,720		7,242		6,610		5,997		5,516		478		7		2,204		40
Credit card		1,711		1,650		1,691		1,644		1,613		61		4		98		6
Other retail		2,065		1,861		1,737		1,440		1,207		204		11		858		71
Total retail		57,158		56,219		56,018		55,078		53,994		939		2		3,164		6
Total loans and leases		$109,046		$108,111		$107,669		$105,467		$103,551		$935		1%		$5,495		5%
Loans held for sale		$520		$448		$583		$526		$478		$72		16%		$42		9%
Other loans held for sale3		187		221		42		–		372		(34)		(15)		(185)		(50)
Loans and loans held for sale		$109,753		$108,780		$108,294		$105,993		$104,401		$973		1%		$5,352		5%
DEPOSITS:
Demand		$27,814		$27,713		$28,472		$27,292		$27,108		$101		–%		$706		3%
Checking with interest		22,497		21,913		20,714		20,573		19,838		584		3		2,659		13
Regular savings		9,542		9,441		8,964		8,797		8,841		101		1		701		8
Money market accounts		38,275		37,833		38,176		38,258		37,503		442		1		772		2
Term deposits		15,485		15,212		13,478		13,407		12,967		273		2		2,518		19
Total deposits		$113,613		$112,112		$109,804		$108,327		$106,257		$1,501		1%		$7,356		7%

¹ Our Serviced by Others (“SBO”) portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During first quarter 2017, student loans were renamed to “education” loans.

³ During the third quarter of 2016 we sold a $310 million TDR loan portfolio, which was previously reported in other loans held for sale.

7

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS

(in millions)

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
AVERAGE BALANCES											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$		%		$		%						$		%
ASSETS:
Interest-bearing cash and due from banks and deposits in banks		$2,081		$1,965		$1,979		$2,121		$1,948		$116		6%		$133		7%		$2,023		$1,811		$212		12%
Taxable investment securities		25,732		25,789		25,680		24,961		24,050		(57)		–		1,682		7		25,760		23,957		1,803		8
Non-taxable investment securities		7		7		8		8		9		–		–		(2)		(22)		8		9		(1)		(11)
Total investment securities		25,739		25,796		25,688		24,969		24,059		(57)		–		1,680		7		25,768		23,966		1,802		8
Investment securities and interest-bearing deposits		27,820		27,761		27,667		27,090		26,007		59		–		1,813		7		27,791		25,777		2,014		8
Commercial		37,846		37,517		36,965		35,986		35,622		329		1		2,224		6		37,682		34,820		2,862		8
Commercial real estate		11,086		10,821		10,294		9,905		9,649		265		2		1,437		15		10,955		9,379		1,576		17
Leases		3,557		3,696		3,773		3,813		3,863		(139)		(4)		(306)		(8)		3,626		3,890		(264)		(7)
Total commercial		52,489		52,034		51,032		49,704		49,134		455		1		3,355		7		52,263		48,089		4,174		9
Residential mortgages		15,646		15,285		14,896		14,155		13,491		361		2		2,155		16		15,466		13,478		1,988		15
Home equity loans		1,668		1,793		1,934		2,088		2,231		(125)		(7)		(563)		(25)		1,730		2,351		(621)		(26)
Home equity lines of credit		13,765		13,955		14,188		14,314		14,477		(190)		(1)		(712)		(5)		13,860		14,554		(694)		(5)
Home equity loans serviced by others1		668		719		774		837		899		(51)		(7)		(231)		(26)		693		929		(236)		(25)
Home equity lines of credit serviced by others1		188		207		228		256		299		(19)		(9)		(111)		(37)		198		320		(122)		(38)
Automobile		13,574		13,772		13,994		14,053		13,972		(198)		(1)		(398)		(3)		13,672		13,882		(210)		(2)
Education2		7,490		6,837		6,215		5,750		5,407		653		10		2,083		39		7,165		5,130		2,035		40
Credit cards		1,693		1,665		1,654		1,623		1,600		28		2		93		6		1,679		1,600		79		5
Other retail		1,959		1,798		1,619		1,256		1,167		161		9		792		68		1,880		1,137		743		65
Total retail		56,651		56,031		55,502		54,332		53,543		620		1		3,108		6		56,343		53,381		2,962		6
Total loans and leases		109,140		108,065		106,534		104,036		102,677		1,075		1		6,463		6		108,606		101,470		7,136		7
Loans held for sale, at fair value		465		510		551		474		368		(45)		(9)		97		26		487		337		150		45
Other loans held for sale		162		74		6		69		440		88		119		(278)		(63)		118		245		(127)		(52)
Interest-earning assets		137,587		136,410		134,758		131,669		129,492		1,177		1		8,095		6		137,002		127,829		9,173		7
Allowance for loan and lease losses		(1,223)		(1,235)		(1,234)		(1,243)		(1,219)		12		1		(4)		–		(1,229)		(1,216)		(13)		(1)
Goodwill		6,882		6,876		6,876		6,876		6,876		6		–		6		–		6,879		6,876		3		–
Other noninterest-earning assets		6,632		6,735		6,915		7,097		7,030		(103)		(2)		(398)		(6)		6,683		6,990		(307)		(4)
TOTAL ASSETS		$149,878		$148,786		$147,315		$144,399		$142,179		$1,092		1%		$7,699		5%		$149,335		$140,479		$8,856		6%
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Checking with interest		$21,751		$20,699		$20,268		$19,997		$19,003		$1,052		5%		$2,748		14%		$21,228		$18,498		$2,730		15%
Money market accounts		36,912		37,874		38,397		37,597		36,187		(962)		(3)		725		2		37,390		36,206		1,184		3
Regular savings		9,458		9,110		8,826		8,779		8,762		348		4		696		8		9,285		8,578		707		8
Term deposits		15,148		14,173		13,191		12,806		12,581		975		7		2,567		20		14,663		12,390		2,273		18
Total interest-bearing deposits		83,269		81,856		80,682		79,179		76,533		1,413		2		6,736		9		82,566		75,672		6,894		9
Federal funds purchased and securities sold under agreements to repurchase3		808		882		1,024		910		974		(74)		(8)		(166)		(17)		845		927		(82)		(9)
Other short-term borrowed funds		2,275		2,963		3,428		2,564		3,743		(688)		(23)		(1,468)		(39)		2,617		3,421		(804)		(24)
Long-term borrowed funds		13,647		12,412		10,758		10,905		10,321		1,235		10		3,326		32		13,033		10,108		2,925		29
Total borrowed funds		16,730		16,257		15,210		14,379		15,038		473		3		1,692		11		16,495		14,456		2,039		14
Total interest-bearing liabilities		99,999		98,113		95,892		93,558		91,571		1,886		2		8,428		9		99,061		90,128		8,933		10
Total demand deposits		27,521		28,098		28,443		27,467		27,448		(577)		(2)		73		–		27,808		27,309		499		2
Other liabilities		2,452		2,868		3,088		3,317		3,145		(416)		(15)		(693)		(22)		2,659		3,128		(469)		(15)
TOTAL LIABILITIES		129,972		129,079		127,423		124,342		122,164		893		1		7,808		6		129,528		120,565		8,963		7
STOCKHOLDERS’ EQUITY		19,906		19,707		19,892		20,057		20,015		199		1		(109)		(1)		19,807		19,914		(107)		(1)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$149,878		$148,786		$147,315		$144,399		$142,179		$1,092		1%		$7,699		5%		$149,335		$140,479		$8,856		6%
Memo: Total average tangible common equity		$13,309		$13,115		$13,291		$13,442		$13,386		$194		1%		($77)		(1%)		$13,213		$13,277		($64)		–%
Total deposits (interest-bearing and demand)		$110,790		$109,954		$109,125		$106,646		$103,981		$836		1%		$6,809		7%		$110,374		$102,981		$7,393		7%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During first quarter 2017, student loans were renamed “education” loans.

³ Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs.

8

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS, CONTINUED

(in millions, except rates)

	QUARTERLY TRENDS																				FOR THE SIX MONTHS ENDED JUNE 30,
AVERAGE ANNUALIZED YIELDS AND RATES	2Q17				1Q17				4Q16				3Q16				2Q16				2017				2016
	Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense
INTEREST-EARNING ASSETS:
Interest-bearing deposits in banks		0.88%		$5		0.63%		$3		0.43%		$2		0.41%		$2		0.39%		$2		0.76%		$8		0.40%		$4
Taxable investment securities		2.39		154		2.48		160		2.36		152		2.34		146		2.35		141		2.44		314		2.39		286
Non-taxable investment securities		2.60		–		2.60		–		2.60		–		2.60		–		2.60		–		2.60		–		2.60		–
Total investment securities		2.39		154		2.48		160		2.36		152		2.34		146		2.35		141		2.44		314		2.39		286
Investment securities and interest-bearing deposits				159				163				154				148				143				322				290
Commercial		3.40		326		3.33		312		3.22		304		3.14		290		3.09		278		3.36		638		3.08		542
Commercial real estate		3.47		97		3.21		87		2.98		78		2.82		71		2.74		67		3.34		184		2.71		129
Leases		2.50		22		2.47		23		2.32		22		2.43		23		2.45		24		2.49		45		2.45		48
Total commercial		3.35		445		3.24		422		3.11		404		3.02		384		2.97		369		3.30		867		2.96		719
Residential mortgages		3.57		140		3.55		136		3.46		129		3.59		127		3.61		122		3.56		276		3.68		248
Home equity loans		5.74		24		5.66		25		5.66		28		5.75		30		5.64		31		5.70		49		5.57		65
Home equity lines of credit		3.68		126		3.43		118		3.21		114		3.20		115		3.18		115		3.55		244		3.15		228
Home equity loans serviced by others1		7.12		11		7.02		13		7.18		13		7.24		16		7.11		16		7.07		24		7.02		33
Home equity lines of credit serviced by others1		4.24		2		3.75		2		3.17		2		2.47		2		2.02		1		3.98		4		2.11		3
Automobile		3.23		110		3.16		107		3.03		107		2.96		104		2.95		103		3.20		217		2.89		200
Education2		5.26		98		5.23		88		5.11		80		5.10		73		5.07		69		5.25		186		5.05		129
Credit cards		10.71		45		11.16		46		11.14		46		11.24		46		11.18		44		10.93		91		11.24		89
Other retail		8.01		39		7.94		35		9.70		40		9.39		29		8.94		26		7.98		74		8.80		50
Total retail		4.21		595		4.11		570		4.01		559		3.98		542		3.95		527		4.16		1,165		3.93		1,045
Total loans and leases		3.80		1,040		3.69		992		3.58		963		3.52		926		3.48		896		3.75		2,032		3.47		1,764
Loans held for sale		3.60		4		3.31		4		3.29		5		3.35		4		3.41		3		3.45		8		3.54		6
Other loans held for sale		5.51		2		6.62		1		6.24		–		6.41		1		4.00		4		5.86		3		4.26		5
Total interest-earning assets		3.49		1,205		3.42		1,160		3.30		1,122		3.25		1,079		3.22		1,046		3.46		2,365		3.23		2,065
INTEREST-BEARING LIABILITIES:
Checking with interest		0.36		20		0.26		13		0.21		10		0.20		9		0.16		8		0.31		33		0.15		15
Money market accounts		0.49		45		0.44		41		0.39		39		0.38		35		0.35		31		0.46		86		0.33		59
Regular savings		0.04		1		0.04		1		0.04		–		0.05		2		0.04		1		0.04		2		0.04		2
Term deposits		0.97		36		0.89		31		0.82		27		0.76		25		0.74		23		0.93		67		0.77		47
Total interest-bearing deposits		0.49		102		0.43		86		0.38		76		0.36		71		0.33		63		0.46		188		0.33		123
Federal funds purchased and securities sold under agreements to repurchase3		0.37		–		0.24		1		0.23		–		0.24		1		0.19		–		0.30		1		0.21		1
Other short-term borrowed funds		1.23		7		1.05		8		0.81		7		1.54		10		1.25		12		1.13		15		1.32		23
Long-term borrowed funds		2.05		70		1.94		60		1.94		53		1.89		52		1.87		48		2.00		130		1.81		91
Total borrowed funds		1.86		77		1.68		69		1.57		60		1.72		63		1.60		60		1.77		146		1.59		115
Total interest-bearing liabilities		0.72		179		0.64		155		0.57		136		0.57		134		0.54		123		0.68		334		1.53		238
INTEREST RATE SPREAD		2.77%				2.78%				2.73%				2.68%				2.68%				2.78%				2.70%
NET INTEREST MARGIN		2.97				2.96				2.90				2.84				2.84				2.97				2.85
Memo Total deposit costs		0.37		102		0.32		86		0.28		76		0.27		71		0.24		63		0.34		188		0.24		123

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During first quarter 2017, student loans were renamed “education” loans.

³ Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs.

9

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING

(in millions, except ratio data)

	SECOND QUARTER 2017								FIRST QUARTER 2017								CHANGE
																	2Q17 from 1Q17
	Consumer Banking		Commercial Banking		Other1		Consolidated		Consumer Banking		Commercial Banking		Other1		Consolidated		$/bps		%
Net interest income		$657		$344		$25		$1,026		$638		$346		$21		$1,005		$21		2%
Noninterest income		229		130		11		370		220		134		25		379		(9)		(2)
Total revenue		886		474		36		1,396		858		480		46		1,384		12		1
Noninterest expense		644		192		28		864		647		190		17		854		10		1
Profit before provision for credit losses		242		282		8		532		211		290		29		530		2		–
Provision for credit losses		60		1		9		70		64		19		13		96		(26)		(27)
Income (loss) before income tax expense (benefit)		182		281		(1)		462		147		271		16		434		28		6
Income tax expense (benefit)		64		94		(14)		144		52		91		(29)		114		30		26
Net income		$118		$187		$13		$318		$95		$180		$45		$320		($2)		(1%)
Average Balances
Total assets		$59,244		$49,731		$40,903		$149,878		$58,660		$49,243		$40,883		$148,786		$1,092		1%
Total loans and leases2		57,922		48,772		3,073		109,767		57,309		48,154		3,186		108,649		1,118		1
Deposits		75,107		28,744		6,939		110,790		74,133		28,973		6,848		109,954		836		1
Interest-earning assets		57,973		48,923		30,691		137,587		57,361		48,283		30,766		136,410		1,177		1
Key Metrics
Net interest margin		4.54%		2.82%		NM		2.97%		4.51%		2.91%		NM		2.96%		1 bps
Efficiency ratio		72.64		40.48		NM		61.94		75.41		39.80		NM		61.68		26 bps
Loans-to-deposits ratio (period-end balances)2		77.16		158.39		NM		96.60		75.66		165.09		NM		97.03		(43) bps
Loans-to-deposits ratio (average balances)2		77.12		169.68		NM		99.08		77.31		166.20		NM		98.81		27 bps
Return on average total tangible assets		0.80		1.51		NM		0.89		0.66		1.48		NM		0.91		(2) bps
Return on average tangible common equity3		8.57		13.37		NM		9.57		7.06		13.18		NM		9.68		(11) bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

² Includes loans and leases held for sale.

³ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements. We approximate that regulatory capital is equivalent to a sustainable target level for common equity tier 1 and then allocate that approximation to the segments based on economic capital.

10

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED

(in millions, except ratio data)

	SECOND QUARTER 2017								SECOND QUARTER 2016								CHANGE
																	2Q17 from 2Q16
	Consumer Banking		Commercial Banking		Other1		Consolidated		Consumer Banking		Commercial Banking		Other1		Consolidated		$/bps		%
Net interest income		$657		$344		$25		$1,026		$602		$314		$7		$923		$103		11%
Noninterest income		229		130		11		370		219		122		14		355		15		4
Total revenue		886		474		36		1,396		821		436		21		1,278		118		9
Noninterest expense		644		192		28		864		632		186		9		827		37		4
Profit before provision for credit losses		242		282		8		532		189		250		12		451		81		18
Provision for credit losses		60		1		9		70		49		(1)		42		90		(20)		(22)
Income (loss) before income tax expense (benefit)		182		281		(1)		462		140		251		(30)		361		101		28
Income tax expense (benefit)		64		94		(14)		144		50		87		(19)		118		26		22
Net income (loss)		$118		$187		$13		$318		$90		$164		($11)		$243		$75		31%
Average Balances
Total assets		$59,244		$49,731		$40,903		$149,878		$55,660		$47,388		$39,131		$142,179		$7,699		5%
Total loans and leases2		57,922		48,772		3,073		109,767		54,353		46,073		3,059		103,485		6,282		6
Deposits		75,107		28,744		6,939		110,790		71,863		25,113		7,005		103,981		6,809		7
Interest-earning assets		57,973		48,923		30,691		137,587		54,400		46,170		28,922		129,492		8,095		6
Key Metrics
Net interest margin		4.54%		2.82%		NM		2.97%		4.45%		2.74%		NM		2.84%		13  bps
Efficiency ratio		72.64		40.48		NM		61.94		76.98		42.88		NM		64.71		(277) bps
Loans-to-deposits ratio (period-end balances)2		77.16		158.39		NM		96.60		76.05		172.65		NM		98.25		(165) bps
Loans-to-deposits ratio (average balances)2		77.12		169.68		NM		99.08		75.63		183.46		NM		99.52		(44) bps
Return on average total tangible assets		0.80		1.51		NM		0.89		0.65		1.39		NM		0.72		17  bps
Return on average tangible common equity3		8.57		13.37		NM		9.57		7.09		13.04		NM		7.30		227  bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

² Includes loans and leases held for sale.

³ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements. We approximate that regulatory capital is equivalent to a sustainable target level for common equity tier 1 and then allocate that approximation to the segments based on economic capital.

11

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED

(in millions, except ratio data)

	SIX MONTHS ENDED JUNE 30, 2017								SIX MONTHS ENDED JUNE 30, 2016								CHANGE
																	2017 from 2016
	Consumer Banking		Commercial Banking		Other1		Consolidated		Consumer Banking		Commercial Banking		Other1		Consolidated		$/bps		%
Net interest income		$1,295		$690		$46		$2,031		$1,183		$614		$30		$1,827		$204		11%
Noninterest income		449		264		36		749		427		221		37		685		64		9
Total revenue		1,744		954		82		2,780		1,610		835		67		2,512		268		11
Noninterest expense		1,291		382		45		1,718		1,248		373		17		1,638		80		5
Profit before provision for credit losses		453		572		37		1,062		362		462		50		874		188		22
Provision for credit losses		124		20		22		166		112		8		61		181		(15)		(8)
Income (loss) before income tax expense (benefit)		329		552		15		896		250		454		(11)		693		203		29
Income tax expense (benefit)		116		185		(43)		258		89		157		(19)		227		31		14
Net income		$213		$367		$58		$638		$161		$297		$8		$466		$172		37%
Average Balances
Total assets		$58,954		$49,488		$40,893		$149,335		$55,388		$46,346		$38,745		$140,479		$8,856		6%
Total loans and leases2		57,617		48,465		3,129		109,211		54,049		44,986		3,017		102,052		7,159		7
Deposits		74,623		28,858		6,893		110,374		71,367		24,973		6,641		102,981		7,393		7
Interest-earning assets		57,668		48,605		30,729		137,002		54,097		45,078		28,654		127,829		9,173		7
Key Metrics
Net interest margin		4.53%		2.86%		NM		2.97%		4.40%		2.74%		NM		2.85%		12 bps
Efficiency ratio		74.00		40.14		NM		61.81		77.52		44.73		NM		65.18		(337) bps
Loans-to-deposits ratio (period-end balances)2		77.16		158.39		NM		96.60		76.05		172.65		NM		98.25		(165) bps
Loans-to-deposits ratio (average balances)2		77.21		167.94		NM		98.95		75.73		180.14		NM		99.10		(15) bps
Return on average total tangible assets		0.73		1.50		NM		0.90		0.58		1.29		NM		0.70		20 bps
Return on average tangible common equity3		7.83		13.28		NM		9.62		6.34		12.14		NM		6.96		266 bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

² Includes loans and leases held for sale.

³ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements. We approximate that regulatory capital is equivalent to a sustainable target level for common equity tier 1 and then allocate that approximation to the segments based on economic capital.

12

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING

(in millions, except ratio data)

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
CONSUMER BANKING											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$/bps		%		$/bps		%						$/bps		%
Net interest income		$657		$638		$639		$621		$602		$19		3%		$55		9%		$1,295		$1,183		$112		9%
Noninterest income		229		220		227		229		219		9		4		10		5		449		427		22		5
Total revenue		886		858		866		850		821		28		3		65		8		1,744		1,610		134		8
Noninterest expense		644		647		649		650		632		(3)		–		12		2		1,291		1,248		43		3
Profit before provision for credit losses		242		211		217		200		189		31		15		53		28		453		362		91		25
Provision for credit losses		60		64		74		57		49		(4)		(6)		11		22		124		112		12		11
Income before income tax expense		182		147		143		143		140		35		24		42		30		329		250		79		32
Income tax expense		64		52		51		51		50		12		23		14		28		116		89		27		30
Net income		$118		$95		$92		$92		$90		$23		24%		$28		31%		$213		$161		$52		32%
Average Balances
Total assets		$59,244		$58,660		$58,066		$56,689		$55,660		$584		1%		$3,584		6%		$58,954		$55,388		$3,566		6%
Total loans and leases1		57,922		57,309		56,711		55,376		54,353		613		1		3,569		7		57,617		54,049		3,568		7
Deposits		75,107		74,133		73,124		72,141		71,863		974		1		3,244		5		74,623		71,367		3,256		5
Interest-earning assets		57,973		57,361		56,764		55,423		54,400		612		1		3,573		7		57,668		54,097		3,571		7
Key Metrics
Net interest margin		4.54%		4.51%		4.47%		4.46%		4.45%		3 bps				9 bps				4.53%		4.40%		13 bps
Efficiency ratio		72.64		75.41		74.90		76.46		76.98		(277) bps				(434) bps				74.00		77.52		(352) bps
Loans-to-deposits ratio (period-end balances)1		77.16		75.66		77.33		77.22		76.05		150 bps				111 bps				77.16		76.05		111 bps
Loans-to-deposits ratio (average balances)1		77.12		77.31		77.55		76.76		75.63		(19) bps				149 bps				77.21		75.73		148 bps
Return on average total tangible assets		0.80		0.66		0.63		0.64		0.65		14 bps				15 bps				0.73		0.58		15 bps
Return on average tangible common equity2		8.57		7.06		6.97		7.04		7.09		151 bps				148 bps				7.83		6.34		149 bps

¹ Includes loans and leases held for sale.

² Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements. We approximate that regulatory capital is equivalent to a sustainable target level for common equity tier 1 and then allocate that approximation to the segments based on economic capital.

13

SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING    

(in millions, except ratio data)    

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
COMMERCIAL BANKING											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$/bps		%		$/bps		%						$/bps		%
Net interest income		$344		$346		$347		$327		$314		($2)		(1%)		$30		10%		$690		$614		$76		12%
Noninterest income		130		134		122		123		122		(4)		(3)		8		7		264		221		43		19
Total revenue		474		480		469		450		436		(6)		(1)		38		9		954		835		119		14
Noninterest expense		192		190		187		181		186		2		1		6		3		382		373		9		2
Profit before provision for credit losses		282		290		282		269		250		(8)		(3)		32		13		572		462		110		24
Provision for credit losses		1		19		20		19		(1)		(18)		(95)		2		200		20		8		12		150
Income before income tax expense		281		271		262		250		251		10		4		30		12		552		454		98		22
Income tax expense		94		91		90		88		87		3		3		7		8		185		157		28		18
Net income		$187		$180		$172		$162		$164		$7		4%		$23		14%		$367		$297		$70		24%
Average Balances
Total assets		$49,731		$49,243		$48,024		$47,902		$47,388		$488		1%		$2,343		5%		$49,488		$46,346		$3,142		7%
Total loans and leases1		48,772		48,154		47,010		46,611		46,073		618		1		2,699		6		48,465		44,986		3,479		8
Deposits		28,744		28,973		29,410		27,847		25,113		(229)		(1)		3,631		14		28,858		24,973		3,885		16
Interest-earning assets		48,923		48,283		47,070		46,666		46,170		640		1		2,753		6		48,605		45,078		3,527		8
Key Metrics
Net interest margin		2.82%		2.91%		2.93%		2.79%		2.74%		(9) bps				8 bps				2.86%		2.74%		12 bps
Efficiency ratio		40.48		39.80		39.83		40.21		42.88		68 bps				(240) bps				40.14		44.73		(459) bps
Loans-to-deposits ratio (period-end balances)1		158.39		165.09		166.25		161.45		172.65		(670) bps				(1,426) bps				158.39		172.65		(1,426) bps
Loans-to-deposits ratio (average balances)1		169.68		166.20		159.84		167.38		183.46		348 bps				(1,378) bps				167.94		180.14		(1,220) bps
Return on average total tangible assets		1.51		1.48		1.42		1.35		1.39		3 bps				12 bps				1.50		1.29		21 bps
Return on average tangible common equity2		13.37		13.18		12.94		12.50		13.04		19 bps				33 bps				13.28		12.14		114 bps

¹ Includes loans and leases held for sale.

² Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements. We approximate that regulatory capital is equivalent to a sustainable target level for common equity tier 1 and then allocate that approximation to the segments based on economic capital.

14

SEGMENT FINANCIAL HIGHLIGHTS - OTHER

(in millions)

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
OTHER1											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$/bps		%		$/bps		%						$/bps		%
Net interest income		$25		$21		$–		($3)		$7		$4		19%		$18		NM		$46		$30		$16		53%
Noninterest income		11		25		28		83		14		(14)		(56)		(3)		(21)		36		37		(1)		(3)
Total revenue		36		46		28		80		21		(10)		(22)		15		71		82		67		15		22
Noninterest expense		28		17		11		36		9		11		65		19		211		45		17		28		165
Profit before provision for credit losses		8		29		17		44		12		(21)		(72)		(4)		(33)		37		50		(13)		(26)
Provision for credit losses		9		13		8		10		42		(4)		(31)		(33)		(79)		22		61		(39)		(64)
(Loss) income before income tax benefit		(1)		16		9		34		(30)		(17)		(106)		29		97		15		(11)		26		236
Income tax benefit		(14)		(29)		(9)		(9)		(19)		15		52		5		26		(43)		(19)		(24)		(126)
Net income (loss)		$13		$45		$18		$43		($11)		($32)		(71%)		$24		218%		$58		$8		$50		NM
Average Balances
Total assets		$40,903		$40,883		$41,225		$39,808		$39,131		$20		–%		$1,772		5%		$40,893		$38,745		$2,148		6%
Total loans and leases		3,073		3,186		3,370		2,592		3,059		(113)		(4)		14		–		3,129		3,017		112		4
Deposits		6,939		6,848		6,591		6,658		7,005		91		1		(66)		(1)		6,893		6,641		252		4
Interest-earning assets		30,691		30,766		30,924		29,580		28,922		(75)		–		1,769		6		30,729		28,654		2,075		7

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

15

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATED

(in millions, except ratio data)

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
CONSOLIDATED											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$/bps		%		$/bps		%						$/bps		%
Net interest income		$1,026		$1,005		$986		$945		$923		$21		2%		$103		11%		$2,031		$1,827		$204		11%
Noninterest income		370		379		377		435		355		(9)		(2)		15		4		749		685		64		9
Total revenue		1,396		1,384		1,363		1,380		1,278		12		1		118		9		2,780		2,512		268		11
Noninterest expense		864		854		847		867		827		10		1		37		4		1,718		1,638		80		5
Profit before provision for credit losses		532		530		516		513		451		2		–		81		18		1,062		874		188		22
Provision for credit losses		70		96		102		86		90		(26)		(27)		(20)		(22)		166		181		(15)		(8)
Income before income tax expense		462		434		414		427		361		28		6		101		28		896		693		203		29
Income tax expense		144		114		132		130		118		30		26		26		22		258		227		31		14
Net income		$318		$320		$282		$297		$243		($2)		(1%)		$75		31%		$638		$466		$172		37%
Average Balances
Total assets		$149,878		$148,786		$147,315		$144,399		$142,179		$1,092		1%		$7,699		5%		$149,335		$140,479		$8,856		6%
Total loans and leases1		109,767		108,649		107,091		104,579		103,485		1,118		1		6,282		6		109,211		102,052		7,159		7
Deposits		110,790		109,954		109,125		106,646		103,981		836		1		6,809		7		110,374		102,981		7,393		7
Interest-earning assets		137,587		136,410		134,758		131,669		129,492		1,177		1		8,095		6		137,002		127,829		9,173		7
Key Metrics
Net interest margin		2.97%		2.96%		2.90%		2.84%		2.84%		1 bps				13 bps				2.97%		2.85%		12 bps
Efficiency ratio		61.94		61.68		62.18		62.88		64.71		26 bps				(277) bps				61.81		65.18		(337) bps
Loans-to-deposits ratio (period-end balances)1		96.60		97.03		98.62		97.85		98.25		(43) bps				(165) bps				96.60		98.25		(165) bps
Loans-to-deposits ratio (average balances)1		99.08		98.81		98.14		98.06		99.52		27 bps				(44) bps				98.95		99.10		(15) bps
Return on average total tangible assets		0.89		0.91		0.79		0.86		0.72		(2) bps				17 bps				0.90		0.70		20 bps
Return on average tangible common equity		9.57		9.68		8.43		8.58		7.30		(11) bps				227 bps				9.62		6.96		266 bps

¹ Includes loans and leases held for sale.

16

CREDIT-RELATED INFORMATION

(in millions)

	AS OF										JUNE 30, 2017 CHANGE
	June 30, 2017		Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2017				June 30, 2016
											$		%		$		%
CREDIT EXPOSURE:
Loans and Leases:
Commercial		$37,329		$37,369		$37,274		$36,449		$35,927		($40)		–%		$1,402		4%
Commercial real estate		11,213		10,915		10,624		10,152		9,825		298		3		1,388		14
Leases		3,346		3,608		3,753		3,788		3,805		(262)		(7)		(459)		(12)
Total commercial		51,888		51,892		51,651		50,389		49,557		(4)		–		2,331		5
Residential mortgages		16,082		15,389		15,115		14,602		13,855		693		5		2,227		16
Home equity loans		1,606		1,730		1,858		2,027		2,177		(124)		(7)		(571)		(26)
Home equity lines of credit		13,696		13,812		14,100		14,271		14,418		(116)		(1)		(722)		(5)
Home equity loans serviced by others1		647		698		750		796		860		(51)		(7)		(213)		(25)
Home equity lines of credit serviced by others1		182		201		219		238		273		(19)		(9)		(91)		(33)
Automobile		13,449		13,636		13,938		14,063		14,075		(187)		(1)		(626)		(4)
Education2		7,720		7,242		6,610		5,997		5,516		478		7		2,204		40
Credit card		1,711		1,650		1,691		1,644		1,613		61		4		98		6
Other retail		2,065		1,861		1,737		1,440		1,207		204		11		858		71
Total retail		57,158		56,219		56,018		55,078		53,994		939		2		3,164		6
Total loans and leases		109,046		108,111		107,669		105,467		103,551		935		1		5,495		5
Derivative receivable:
Derivative receivable - commercial3		399		346		621		1,084		1,297		53		15		(898)		(69)
Derivative receivable - retail		9		11		6		18		15		(2)		(18)		(6)		(40)
Total derivative receivable		408		357		627		1,102		1,312		51		14		(904)		(69)
Total credit-related assets		109,454		108,468		108,296		106,569		104,863		986		1		4,591		4
Lending-related arrangements:
Undrawn commitments to extend credit - commercial		34,962		34,650		34,005		32,991		32,018		312		1		2,944		9
Financial standby letters of credit		2,053		1,912		1,892		1,980		1,946		141		7		107		5
Performance letters of credit		41		48		40		40		37		(7)		(15)		4		11
Commercial letters of credit		66		43		43		55		70		23		53		(4)		(6)
Marketing rights		42		44		44		44		46		(2)		(5)		(4)		(9)
Risk participation agreements		22		19		19		51		64		3		16		(42)		(66)
Total commercial lending-related arrangements		37,186		36,716		36,043		35,161		34,181		470		1		3,005		9
Undrawn commitments to extend credit - retail		27,026		28,160		26,867		27,134		26,604		(1,134)		(4)		422		2
Residential mortgage loans sold with recourse		8		8		8		9		9		–		–		(1)		(11)
Total retail lending-related arrangements		27,034		28,168		26,875		27,143		26,613		(1,134)		(4)		421		2
Total lending-related arrangements		64,220		64,884		62,918		62,304		60,794		(664)		(1)		3,426		6
Total credit exposure		$173,674		$173,352		$171,214		$168,873		$165,657		$322		–%		$8,017		5%
Memo: Total credit exposure by product category
Commercial exposure		$89,473		$88,954		$88,315		$86,634		$85,035		$519		1%		$4,438		5%
Retail exposure		84,201		84,398		82,899		82,239		80,622		(197)		–		3,579		4
Total credit exposure		$173,674		$173,352		$171,214		$168,873		$165,657		$322		–%		$8,017		5%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During first quarter 2017, student loans were renamed to “education” loans.

³ 2017 balances reflect reductions as a result of changes in the treatment of variation margin on centrally cleared derivatives.

17

CREDIT-RELATED INFORMATION, CONTINUED

(in millions, except ratio data)

	AS OF										JUNE 30, 2017 CHANGE
	June 30, 2017		Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2017				June 30, 2016
											$/bps		%		$/bps		%
NONPERFORMING ASSETS:
Commercial		$376		$367		$322		$334		$277		$9		2%		$99		36%
Commercial real estate		38		46		50		62		70		(8)		(17)		(32)		(46)
Leases		–		–		15		–		–		–		–		–		–
Total commercial		414		413		387		396		347		1		–		67		19
Residential mortgages		135		142		144		170		174		(7)		(5)		(39)		(22)
Home equity loans		81		89		98		105		104		(8)		(9)		(23)		(22)
Home equity lines of credit		235		238		243		249		251		(3)		(1)		(16)		(6)
Home equity loans serviced by others1		27		29		32		32		33		(2)		(7)		(6)		(18)
Home equity lines of credit serviced by others1		25		30		33		42		38		(5)		(17)		(13)		(34)
Automobile		55		52		50		55		43		3		6		12		28
Education2		35		38		38		38		37		(3)		(8)		(2)		(5)
Credit card		15		16		16		16		14		(1)		(6)		1		7
Other retail		3		3		4		4		3		–		–		–		–
Total retail		611		637		658		711		697		(26)		(4)		(86)		(12)
Nonperforming loans and leases		1,025		1,050		1,045		1,107		1,044		(25)		(2)		(19)		(2)
Accruing loans past due 90 days or more not included above		$24		$26		$26		$24		$26		($2)		(8)		($2)		(8)
Commercial		$–		$–		$–		$–		$1		$–		–%		($1)		(100%)
Retail		37		45		49		49		47		(8)		(18)		(10)		(21)
Other nonperforming assets		37		45		49		49		48		(8)		(18)		(11)		(23)
Nonperforming assets		$1,062		$1,095		$1,094		$1,156		$1,092		($33)		(3%)		($30)		(3%)
NONPERFORMING ASSETS BY PRODUCT CATEGORY:
Commercial		$414		$413		$387		$396		$348		$1		–%		$66		19%
Retail		648		682		707		760		744		(34)		(5)		(96)		(13)
Nonperforming assets		$1,062		$1,095		$1,094		$1,156		$1,092		($33)		(3%)		($30)		(3%)
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases		1.12%		1.13%		1.15%		1.18%		1.20%		(1) bps				(8) bps
Allowance for loan and lease losses to nonperforming loans and leases		118.98		116.60		118.32		112.03		119.27		238 bps				(29) bps
Nonperforming loans and leases to loans and leases		0.94		0.97		0.97		1.05		1.01		(3) bps				(7) bps
Nonperforming assets to total assets		0.70		0.73		0.73		0.79		0.75		(3) bps				(5) bps

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During first quarter 2017, student loans were renamed “education” loans.

18

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)    

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$		%		$		%						$		%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS:
Commercial		$24		$20		$19		$20		$4		$4		20%		$20		NM		$44		$17		$27		159%
Commercial real estate		–		4		1		10		3		(4)		(100)		(3)		(100)		4		3		1		33
Leases		–		–		6		3		–		–		–		–		–		–		–		–		–
Total commercial		24		24		26		33		7		–		–		17		243		48		20		28		140
Residential mortgages		3		3		6		4		5		–		–		(2)		(40)		6		11		(5)		(45)
Home equity loans		3		2		3		7		3		1		50		–		–		5		6		(1)		(17)
Home equity lines of credit		9		10		10		9		11		(1)		(10)		(2)		(18)		19		24		(5)		(21)
Home equity loans serviced by others1		4		5		9		9		11		(1)		(20)		(7)		(64)		9		20		(11)		(55)
Home equity lines of credit serviced by others1		1		3		2		3		4		(2)		(67)		(3)		(75)		4		7		(3)		(43)
Automobile		41		44		50		39		32		(3)		(7)		9		28		85		71		14		20
Education2		14		13		16		11		14		1		8		–		–		27		25		2		8
Credit card		15		16		15		14		15		(1)		(6)		–		–		31		29		2		7
Other retail		14		13		15		16		11		1		8		3		27		27		26		1		4
Total retail		104		109		126		112		106		(5)		(5)		(2)		(2)		213		219		(6)		(3)
Total gross charge-offs		$128		$133		$152		$145		$113		($5)		(4%)		$15		13%		$261		$239		$22		9%
GROSS RECOVERIES:
Commercial		$7		$5		$8		$5		$5		$2		40%		$2		40%		$12		$8		$4		50%
Commercial real estate		3		–		2		9		–		3		100		3		100		3		1		2		200
Leases		–		–		–		–		–		–		–		–		–		–		–		–		–
Total commercial		10		5		10		14		5		5		100		5		100		15		9		6		67
Residential mortgages		2		1		2		2		2		1		100		–		–		3		5		(2)		(40)
Home equity loans		3		3		3		10		3		–		–		–		–		6		5		1		20
Home equity lines of credit		4		4		4		7		4		–		–		–		–		8		7		1		14
Home equity loans serviced by others1		5		4		4		5		6		1		25		(1)		(17)		9		10		(1)		(10)
Home equity lines of credit serviced by others1		2		2		1		2		2		–		–		–		–		4		3		1		33
Automobile		19		18		16		15		17		1		6		2		12		37		34		3		9
Education2		3		4		2		3		3		(1)		(25)		–		–		7		6		1		17
Credit card		2		2		2		2		2		–		–		–		–		4		4		–		–
Other retail		3		3		4		2		4		–		–		(1)		(25)		6		8		(2)		(25)
Total retail		43		41		38		48		43		2		5		–		–		84		82		2		2
Total gross recoveries		$53		$46		$48		$62		$48		$7		15%		$5		10%		$99		$91		$8		9%
NET CHARGE-OFFS (RECOVERIES):
Commercial		$17		$15		$11		$15		($1)		$2		13%		$18		NM		$32		$9		$23		NM
Commercial real estate		(3)		4		(1)		1		3		(7)		(175)		(6)		(200)		1		2		(1)		(50)
Leases		–		–		6		3		–		–		–		–		–		–		–		–		–
Total commercial		14		19		16		19		2		(5)		(26)		12		NM		33		11		22		200
Residential mortgages		1		2		4		2		3		(1)		(50)		(2)		(67)		3		6		(3)		(50)
Home equity loans		–		(1)		–		(3)		–		1		100		–		–		(1)		1		(2)		(200)
Home equity lines of credit		5		6		6		2		7		(1)		(17)		(2)		(29)		11		17		(6)		(35)
Home equity loans serviced by others1		(1)		1		5		4		5		(2)		(200)		(6)		(120)		–		10		(10)		(100)
Home equity lines of credit serviced by others1		(1)		1		1		1		2		(2)		(200)		(3)		(150)		–		4		(4)		(100)
Automobile		22		26		34		24		15		(4)		(15)		7		47		48		37		11		30
Education2		11		9		14		8		11		2		22		–		–		20		19		1		5
Credit card		13		14		13		12		13		(1)		(7)		–		–		27		25		2		8
Other retail		11		10		11		14		7		1		10		4		57		21		18		3		17
Total retail		61		68		88		64		63		(7)		(10)		(2)		(3)		129		137		(8)		(6)
Total net charge-offs (recoveries)		$75		$87		$104		$83		$65		($12)		(14%)		$10		15%		$162		$148		$14		9%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During first quarter 2017, student loans were renamed “education” loans.

19

CREDIT-RELATED INFORMATION, CONTINUED    

(in millions, except ratio data)    

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$/bps		%		$/bps		%						$/bps		%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES
Commercial		0.17%		0.17%		0.13%		0.16%		(0.01)%		– bps				18 bps				0.17%		0.05%		12 bps
Commercial real estate		(0.10)		0.14		(0.08)		0.05		0.11		(24) bps				(21) bps				0.01		0.05		(4) bps
Leases		–		–		0.65		0.30		–		– bps				– bps				–		–		– bps
Total commercial		0.10		0.15		0.13		0.15		0.01		(5) bps				9 bps				0.13		0.05		8 bps
Residential mortgages		0.02		0.06		0.10		0.05		0.08		(4) bps				(6) bps				0.04		0.08		(4) bps
Home equity loans		0.07		(0.21)		(0.02)		(0.36)		0.01		28 bps				6 bps				(0.07)		0.03		(10) bps
Home equity lines of credit		0.16		0.17		0.19		0.07		0.19		(1) bps				(3) bps				0.16		0.22		(6) bps
Home equity loans serviced by others1		(0.58)		0.37		2.36		1.88		2.47		(95) bps				(305) bps				(0.09)		2.25		(234) bps
Home equity lines of credit serviced by others1		(1.87)		2.25		2.34		1.84		2.35		(412) bps				(422) bps				0.27		2.21		(194) bps
Automobile		0.65		0.77		0.96		0.69		0.41		(12) bps				24 bps				0.71		0.53		18 bps
Education2		0.56		0.55		0.86		0.59		0.83		1 bps				(27) bps				0.56		0.74		(18) bps
Credit card		3.20		3.36		3.15		2.84		3.19		(16) bps				1 bps				3.28		3.13		15 bps
Other retail		2.29		2.30		2.61		3.74		3.00		(1) bps				(71) bps				2.29		3.58		(129) bps
Total retail		0.44		0.49		0.63		0.47		0.48		(5) bps				(4) bps				0.47		0.51		(4) bps
Total loans and leases		0.28%		0.33%		0.39%		0.32%		0.25%		(5) bps				3 bps				0.30%		0.29%		1 bps
Memo: Average loans:
Commercial		$37,846		$37,517		$36,965		$35,986		$35,622		$329		1%		$2,224		6%		$37,682		$34,820		$2,862		8%
Commercial real estate		11,086		10,821		10,294		9,905		9,649		265		2		1,437		15		10,955		9,379		1,576		17
Leases		3,557		3,696		3,773		3,813		3,863		(139)		(4)		(306)		(8)		3,626		3,890		(264)		(7)
Total commercial		52,489		52,034		51,032		49,704		49,134		455		1		3,355		7		52,263		48,089		4,174		9
Residential mortgages		15,646		15,285		14,896		14,155		13,491		361		2		2,155		16		15,466		13,478		1,988		15
Home equity loans		1,668		1,793		1,934		2,088		2,231		(125)		(7)		(563)		(25)		1,730		2,351		(621)		(26)
Home equity lines of credit		13,765		13,955		14,188		14,314		14,477		(190)		(1)		(712)		(5)		13,860		14,554		(694)		(5)
Home equity loans serviced by others1		668		719		774		837		899		(51)		(7)		(231)		(26)		693		929		(236)		(25)
Home equity lines of credit serviced by others1		188		207		228		256		299		(19)		(9)		(111)		(37)		198		320		(122)		(38)
Automobile		13,574		13,772		13,994		14,053		13,972		(198)		(1)		(398)		(3)		13,672		13,882		(210)		(2)
Education2		7,490		6,837		6,215		5,750		5,407		653		10		2,083		39		7,165		5,130		2,035		40
Credit card		1,693		1,665		1,654		1,623		1,600		28		2		93		6		1,679		1,600		79		5
Other retail		1,959		1,798		1,619		1,256		1,167		161		9		792		68		1,880		1,137		743		65
Total retail		56,651		56,031		55,502		54,332		53,543		620		1		3,108		6		56,343		53,381		2,962		6
Total loans and leases		$109,140		$108,065		$106,534		$104,036		$102,677		$1,075		1%		$6,463		6%		$108,606		$101,470		$7,136		7%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.     

² During first quarter 2017, student loans were renamed “education” loans.    

20

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$		%		$		%						$		%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning		$1,224		$1,236		$1,240		$1,246		$1,224		($12)		(1%)		$–		–%		$1,236		$1,216		$20		2%
Charge-offs:
Commercial		24		24		26		33		7		–		–		17		243		48		20		28		140
Retail		104		109		126		112		106		(5)		(5)		(2)		(2)		213		219		(6)		(3)
Total charge-offs		128		133		152		145		113		(5)		(4)		15		13		261		239		22		9
Recoveries:
Commercial		10		5		10		14		5		5		100		5		100		15		9		6		67
Retail		43		41		38		48		43		2		5		–		–		84		82		2		2
Total recoveries		53		46		48		62		48		7		15		5		10		99		91		8		9
Net charge-offs		75		87		104		83		65		(12)		(14)		10		15		162		148		14		9
Provision for loan and lease losses:
Commercial		(25)		9		24		(2)		45		(34)		NM		(70)		(156)		(16)		91		(107)		(118)
Retail		95		66		76		79		42		29		44		53		126		161		87		74		85
Total provision for loan and lease losses		70		75		100		77		87		(5)		(7)		(17)		(20)		145		178		(33)		(19)
Allowance for loan and lease losses - ending		$1,219		$1,224		$1,236		$1,240		$1,246		($5)		–%		($27)		(2%)		$1,219		$1,246		($27)		(2%)
Reserve for unfunded lending commitments - beginning		$93		$72		$70		$61		$58		$21		29%		$35		60%		$72		$58		$14		24%
Provision for unfunded lending commitments		–		21		2		9		3		(21)		(100)		(3)		(100)		21		3		18		NM
Reserve for unfunded lending commitments - ending		$93		$93		$72		$70		$61		$–		–%		$32		52%		$93		$61		$32		52%
Total allowance for credit losses - ending		$1,312		$1,317		$1,308		$1,310		$1,307		($5)		–%		$5		–%		$1,312		$1,307		$5		–%

	AS OF										JUNE 30, 2017 CHANGE
	June 30, 2017		Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2017				June 30, 2016
											$		%		$		%
ALLOWANCE COMPONENTS
ALLOWANCE FOR CREDIT LOSSES
Individually evaluated		$42		$64		$63		$55		$52		($22)		(34%)		($10)		(19%)
Formula-based evaluation		665		682		672		670		685		(17)		(2)		(20)		(3)
Total commercial		707		746		735		725		737		(39)		(5)		(30)		(4)
Individually evaluated		43		45		43		78		79		(2)		(4)		(36)		(46)
Formula-based evaluation		562		526		530		507		491		36		7		71		14
Total retail		605		571		573		585		570		34		6		35		6
Total allowance for credit losses		$1,312		$1,317		$1,308		$1,310		$1,307		($5)		–%		$5		–%

21

CAPITAL AND RATIOS

(in millions, except ratio data)

	AS OF																		FOR THE SIX MONTHS ENDED JUNE 30,
											JUNE 30, 2017 CHANGE												2017 Change
	June 30, 2017		Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2017				June 30, 2016				2017		2016		2016
											$		%		$		%						$		%
CAPITAL RATIOS AND COMPONENTS1 (PRELIMINARY):
CET1 capital		$14,057		$13,941		$13,822		$13,763		$13,768		$116		1%		$289		2%
Tier 1 capital		14,304		14,188		14,069		14,010		14,015		116		1		289		2
Total capital		17,586		17,475		17,347		17,290		17,823		111		1		(237)		(1)
Risk-weighted assets		125,774		124,881		123,857		121,612		119,492		893		1		6,282		5
Adjusted average assets2		144,404		143,430		141,677		138,425		136,301		974		1		8,103		6
CET1 capital ratio		11.2%		11.2%		11.2%		11.3%		11.5%
Tier 1 capital ratio		11.4		11.4		11.4		11.5		11.7
Total capital ratio		14.0		14.0		14.0		14.2		14.9
Tier 1 leverage ratio		9.9		9.9		9.9		10.1		10.3
Pro forma Basel III fully phased-in common equity tier 1 capital ratio		11.2		11.1		11.1		11.3		11.5
TANGIBLE COMMON EQUITY (PERIOD-END):
Common stockholders’ equity		$19,817		$19,600		$19,499		$19,934		$19,979		$217		1%		($162)		(1%)		$19,817		$19,979		($162)		(1%)
Less: Goodwill		6,887		6,876		6,876		6,876		6,876		11		–		11		–		6,887		6,876		11		–
Less: Other intangible assets		2		–		1		1		2		2		100		–		–		2		2		–		–
Add: Deferred tax liabilities3		535		534		532		519		507		1		–		28		6		535		507		28		6
Total tangible common equity		$13,463		$13,258		$13,154		$13,576		$13,608		$205		2%		($145)		(1%)		$13,463		$13,608		($145)		(1%)
TANGIBLE COMMON EQUITY (AVERAGE):
Common stockholders’ equity		$19,659		$19,460		$19,645		$19,810		$19,768		$199		1%		($109)		(1%)		$19,560		$19,667		($107)		(1%)
Less: Goodwill		6,882		6,876		6,876		6,876		6,876		6		–		6		–		6,879		6,876		3		–
Less: Other intangible assets		2		–		1		1		2		2		100		–		–		1		2		(1)		(50)
Add: Deferred tax liabilities3		534		531		523		509		496		3		1		38		8		533		488		45		9
Total tangible common equity		$13,309		$13,115		$13,291		$13,442		$13,386		$194		1%		($77)		(1%)		$13,213		$13,277		($64)		–%
INTANGIBLE ASSETS (PERIOD-END):
Goodwill		$6,887		$6,876		$6,876		$6,876		$6,876		$11		–%		$11		–%		$6,887		$6,876		$11		–%
Other intangible assets		2		–		1		1		2		2		100		–		–		2		2		–		–
Total intangible assets		$6,889		$6,876		$6,877		$6,877		$6,878		$13		–%		$11		–%		$6,889		$6,878		$11		–%

¹ U.S. Basel III transitional rules for institutions applying the standardized approach to calculating risk-weighted assets became effective January 1, 2015. The capital ratios and associated components are prepared using the U.S. Basel III standardized transitional approach. U.S. Basel III ratios assume that certain definitions impacting qualifying U.S.Basel III capital will phase in through 2019.

² Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangibles assets, net of deferred tax liabilities related to tax deductible goodwill, and the accumulated other comprehensive income impact related to the adoption of post-retirement benefit plan guidance under GAAP.

³ Deferred tax liabilities relate to tax-deductible goodwill, which is netted against goodwill when calculating tangible common equity.

22

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

(in millions, except share, per-share ratio data)

Key Performance Metrics:

Our management team uses key performance metrics (KPMs) to gauge our performance and progress over time in achieving our strategic and operational goals and also in comparing our performance against our peers. We have established the following financial targets, in addition to others, as KPMs, which are utilized by our management in measuring our progress against financial goals and as a tool in helping assess performance for compensation purposes. These KPMs can largely be found in our periodic reports which are filed with the Securities and Exchange Commission, and are supplemented from time to time with additional information in connection with our quarterly earnings releases.

Our key performance metrics include:

Return on average tangible common equity (ROTCE);

Return on average total tangible assets (ROTA);

Efficiency ratio;

Operating leverage; and

Common equity tier 1 capital ratio (U.S. Basel III Standardized fully phased-in basis).

In establishing goals for these KPMs, we determined that they would be measured on a management-reporting basis, or an operating basis, which we refer to externally as “Adjusted” or “Underlying” results. We believe that these “Adjusted” or “Underlying” results provide the best representation of our financial progress toward these goals as they exclude items that our management does not consider indicative of our on-going financial performance. KPMs that contain “Adjusted” or “Underlying” results are considered non-GAAP financial measures.

Non-GAAP Financial Measures:

This document contains non-GAAP financial measures. The following tables present reconciliations of our non-GAAP measures. These reconciliations exclude “Adjusted” or “Underlying” items, which are included, where applicable, in the financial results presented in accordance with GAAP. “Adjusted” or “Underlying” results, which are non-GAAP measures, exclude certain items, as applicable, that may occur in a reporting period which management does not consider indicative of on-going financial performance.

The non-GAAP measures presented in the following tables include reconciliations to the most directly comparable GAAP measures and are: “noninterest income”, “total revenue”, “noninterest expense”, “pre-provision profit”, “income before income tax expense”, “income tax expense”, “effective income tax rate”, “net income”, “net income available to common stockholders”, “other income”, “salaries and employee benefits”, “outside services”, “amortization of software expense”, “other operating expense”, “net income per average common share”, “return on average common equity” and “return on average total assets”.

We believe these non-GAAP measures provide useful information to investors because these are among the measures used by our management team to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our “Adjusted” or “Underlying” results in any period do not reflect our operational performance in that period and, accordingly, it is useful to consider our GAAP results and “Adjusted” or “Underlying” results together. We believe this presentation also increases comparability of period-to-period results.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by other companies. We caution investors not to place undue reliance on such non-GAAP measures, but instead to consider them with the most directly comparable GAAP measure. Non-GAAP financial measures have limitations as analytical tools, and should not be considered in isolation, or as a substitute for our results as reported under GAAP.

23

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
												2Q17 Change												2017 Change
		2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
												$		%		$		%						$		%
Noninterest income, Adjusted:
Noninterest income (GAAP)			$370		$379		$377		$435		$355		($9)		(2%)		$15		4%		$749		$685		$64		9%
Less: Notable items			–		–		–		67		–		–		–		–		–		–		–		–		–
Noninterest income, Adjusted (non-GAAP)			$370		$379		$377		$368		$355		($9)		(2%)		$15		4%		$749		$685		$64		9%
Total revenue, Adjusted:
Total revenue (GAAP)	A		$1,396		$1,384		$1,363		$1,380		$1,278		$12		1%		$118		9%		$2,780		$2,512		$268		11%
Less: Notable items			–		–		–		67		–		–		–		–		–		–		–		–		–
Total revenue, Adjusted (non-GAAP)	B		$1,396		$1,384		$1,363		$1,313		$1,278		$12		1%		$118		9%		$2,780		$2,512		$268		11%
Noninterest expense, Adjusted:
Noninterest expense (GAAP)	C		$864		$854		$847		$867		$827		$10		1%		$37		4%		$1,718		$1,638		$80		5%
Less: Notable items			–		–		–		36		–		–		–		–		–		–		–		–		–
Noninterest expense, Adjusted (non-GAAP)	D		$864		$854		$847		$831		$827		$10		1%		$37		4%		$1,718		$1,638		$80		5%
Pre-provision profit:
Total revenue (GAAP)	A		$1,396		$1,384		$1,363		$1,380		$1,278		$12		1%		$118		9%		$2,780		$2,512		$268		11%
Noninterest expense (GAAP)	C		864		854		847		867		827		10		1		37		4		1,718		1,638		80		5
Pre-provision profit (GAAP)			$532		$530		$516		$513		$451		$2		–%		$81		18%		$1,062		$874		$188		22%
Pre-provision profit, Adjusted:
Total revenue, Adjusted (non-GAAP)	B		$1,396		$1,384		$1,363		$1,313		$1,278		$12		1%		$118		9%		$2,780		$2,512		$268		11%
Less: Noninterest expense, Adjusted (non-GAAP)	D		864		854		847		831		827		10		1		37		4		1,718		1,638		80		5
Pre-provision profit, Adjusted (non-GAAP)			$532		$530		$516		$482		$451		$2		–%		$81		18%		$1,062		$874		$188		22%
Income before income tax expense, Adjusted:
Income before income tax expense (GAAP)			$462		$434		$414		$427		$361		$28		6%		$101		28%		$896		$693		$203		29%
Less: Income before income tax expense (benefit) related to notable items			–		–		–		31		–		–		–		–		–		–		–		–		–
Income before income tax expense, Adjusted (non-GAAP)			$462		$434		$414		$396		$361		$28		6%		$101		28%		$896		$693		$203		29%
Income tax expense Adjusted:
Income tax expense (GAAP)			$144		$114		$132		$130		$118		$30		26%		$26		22%		$258		$227		$31		14%
Less: Income tax expense (benefit) related to notable items			–		–		–		12		–		–		–		–		–		–		–		–		–
Income tax expense, Adjusted (non-GAAP)			$144		$114		$132		$118		$118		$30		26%		$26		22%		$258		$227		$31		14%
Net income, Adjusted:
Net income (GAAP)	E		$318		$320		$282		$297		$243		($2)		(1%)		$75		31%		$638		$466		$172		37%
Add: Notable items, net of income tax expense (benefit)			–		–		–		(19)		–		–		–		–		–		–		–		–		–
Net income, Adjusted (non-GAAP)	F		$318		$320		$282		$278		$243		($2)		(1%)		$75		31%		$638		$466		$172		37%
Net income available to common stockholders, Adjusted:
Net income available to common stockholders (GAAP)	G		$318		$313		$282		$290		$243		$5		2%		$75		31%		$631		$459		$172		37%
Add: Notable items, net of income tax expense (benefit)			–		–		–		(19)		–		–		–		–		–		–		–		–		–
Net income available to common stockholders, Adjusted (non-GAAP)	H		$318		$313		$282		$271		$243		$5		2%		$75		31%		$631		$459		$172		37%

24

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
												2Q17 Change												2017 Change
		2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
												$/bps		%		$/bps		%						$/bps		%
Operating leverage:
Total revenue (GAAP)	A		$1,396		$1,384		$1,363		$1,380		$1,278		$12		0.87%		$118		9.23%		$2,780		$2,512		$268		10.67%
Less: Noninterest expense (GAAP)	C		864		854		847		867		827		10		1.17		37		4.47		1,718		1,638		80		4.88
Operating leverage															(0.30%)				4.76%								5.79%
Operating leverage, Adjusted:
Total revenue, Adjusted (non-GAAP)	B		$1,396		$1,384		$1,363		$1,313		$1,278		$12		0.87%		$118		9.23%		$2,780		$2,512		$268		10.67%
Less: Noninterest expense, Adjusted (non-GAAP)	D		864		854		847		831		827		10		1.17		37		4.47		1,718		1,638		80		4.88
Operating leverage, Adjusted (non-GAAP)															(0.30%)				4.76%								5.79%
Efficiency ratio and efficiency ratio, Adjusted:
Efficiency ratio	C/A		61.94%		61.68%		62.18%		62.88%		64.71%		26 bps				(277) bps				61.81%		65.18%		(337) bps
Efficiency ratio, Adjusted (non-GAAP)	D/B		61.94		61.68		62.18		63.31		64.71		26 bps				(277) bps				61.81		65.18		(337) bps
Return on average common equity and return on average common equity, Adjusted:
Average common equity (GAAP)	I		$19,659		$19,460		$19,645		$19,810		$19,768		$199		1%		($109)		(1%)		$19,560		$19,667		($107)		(1%)
Return on average common equity	G/I		6.48%		6.52%		5.70%		5.82%		4.94%		(4) bps				154 bps				6.50%		4.70%		180 bps
Return on average common equity, Adjusted (non-GAAP)	H/I		6.48		6.52		5.70		5.44		4.94		(4) bps				154 bps				6.50		4.70		180 bps
Return on average tangible common equity and return on average tangible common equity, Adjusted:
Average common equity (GAAP)	I		$19,659		$19,460		$19,645		$19,810		$19,768		$199		1%		($109)		(1%)		$19,560		$19,667		($107)		(1%)
Less: Average goodwill (GAAP)			6,882		6,876		6,876		6,876		6,876		6		–		6		–		6,879		6,876		3		–
Less: Average other intangibles (GAAP)			2		–		1		1		2		2		100		–		–		1		2		(1)		(50)
Add: Average deferred tax liabilities related to goodwill (GAAP)			534		531		523		509		496		3		1		38		8		533		488		45		9
Average tangible common equity	J		$13,309		$13,115		$13,291		$13,442		$13,386		$194		1%		($77)		(1%)		$13,213		$13,277		($64)		–%
Return on average tangible common equity	G/J		9.57%		9.68%		8.43%		8.58%		7.30%		(11) bps				227 bps				9.62%		6.96%		266 bps
Return on average tangible common equity, Adjusted (non-GAAP)	H/J		9.57		9.68		8.43		8.02		7.30		(11) bps				227 bps				9.62		6.96		266 bps
Return on average total assets and return on average total assets, Adjusted:
Average total assets (GAAP)	K		$149,878		$148,786		$147,315		$144,399		$142,179		$1,092		1%		$7,699		5%		$149,335		$140,479		$8,856		6%
Return on average total assets	E/K		0.85%		0.87%		0.76%		0.82%		0.69%		(2) bps				16 bps				0.86%		0.67%		19 bps
Return on average total assets, Adjusted (non-GAAP)	F/K		0.85		0.87		0.76		0.77		0.69		(2) bps				16 bps				0.86		0.67		19 bps
Return on average total tangible assets and return on average total tangible assets, Adjusted:
Average total assets (GAAP)	K		$149,878		$148,786		$147,315		$144,399		$142,179		$1,092		1%		$7,699		5%		$149,335		$140,479		$8,856		6%
Less: Average goodwill (GAAP)			6,882		6,876		6,876		6,876		6,876		6		–		6		–		6,879		6,876		3		–
Less: Average other intangibles (GAAP)			2		–		1		1		2		2		100		–		–		1		2		(1)		(50)
Add: Average deferred tax liabilities related to goodwill (GAAP)			534		531		523		509		496		3		1		38		8		533		488		45		9
Average tangible assets	L		$143,528		$142,441		$140,961		$138,031		$135,797		$1,087		1%		$7,731		6%		$142,988		$134,089		$8,899		7%
Return on average total tangible assets	E/L		0.89%		0.91%		0.79%		0.86%		0.72%		(2) bps				17 bps				0.90%		0.70%		20 bps
Return on average total tangible assets, Adjusted (non-GAAP)	F/L		0.89		0.91		0.79		0.80		0.72		(2) bps				17 bps				0.90		0.70		20 bps

25

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
												2Q17 Change												2017 Change
		2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
												$/bps		%		$/bps		%						$/bps		%
Tangible book value per common share:
Common shares - at end of period (GAAP)	M		505,880,851		509,515,646		511,954,871		518,148,345		529,094,976		(3,634,795)		(1%)		(23,214,125)		(4%)		505,880,851		529,094,976		(23,214,125)		(4%)
Common stockholders’ equity (GAAP)			$19,817		$19,600		$19,499		$19,934		$19,979		$217		1		($162)		(1)		$19,817		$19,979		($162)		(1)
Less: Goodwill (GAAP)			6,887		6,876		6,876		6,876		6,876		11		–		11		–		6,887		6,876		11		–
Less: Other intangible assets (GAAP)			2		–		1		1		2		2		100		–		–		2		2		–		–
Add: Deferred tax liabilities related to goodwill (GAAP)			535		534		532		519		507		1		–		28		6		535		507		28		6
Tangible common equity	N		$13,463		$13,258		$13,154		$13,576		$13,608		$205		2%		($145)		(1%)		$13,463		$13,608		($145)		(1%)
Tangible book value per common share	N/M		$26.61		$26.02		$25.69		$26.20		$25.72		$0.59		2%		$0.89		3%		$26.61		$25.72		$0.89		3%
Net income per average common share - basic and diluted, Adjusted:
Average common shares outstanding - basic (GAAP)	O		506,371,846		509,451,450		512,015,920		519,458,976		528,968,330		(3,079,604)		(1%)		(22,596,484)		(4%)		507,903,141		528,519,489		(20,616,348)		(4%)
Average common shares outstanding - diluted (GAAP)	P		507,414,122		511,348,200		513,897,085		521,122,466		530,365,203		(3,934,078)		(1)		(22,951,081)		(4)		509,362,055		530,396,871		(21,034,816)		(4)
Net income available to common stockholders (GAAP)	G		$318		$313		$282		$290		$243		$5		2		$75		31		$631		$459		$172		37
Net income per average common share - basic (GAAP)	G/O		0.63		0.61		0.55		0.56		0.46		0.02		3		0.17		37		1.24		0.87		0.37		43
Net income per average common share - diluted (GAAP)	G/P		0.63		0.61		0.55		0.56		0.46		0.02		3		0.17		37		1.24		0.87		0.37		43
Net income available to common stockholders, Adjusted (non-GAAP)	H		318		313		282		271		243		5		2		75		31		631		459		172		37
Net income per average common share - basic, Adjusted (non-GAAP)	H/O		0.63		0.61		0.55		0.52		0.46		0.02		3		0.17		37		1.24		0.87		0.37		43
Net income per average common share - diluted, Adjusted (non-GAAP)	H/P		0.63		0.61		0.55		0.52		0.46		0.02		3		0.17		37		1.24		0.87		0.37		43
Pro forma U.S. Basel III fully phased-in common equity tier 1 capital ratio1:
Common equity tier 1 capital (regulatory)			$14,057		$13,941		$13,822		$13,763		$13,768
Less: Change in DTA and other threshold deductions (GAAP)			–		–		–		–		1
Pro forma Basel III fully phased-in common equity tier 1 capital	Q		$14,057		$13,941		$13,822		$13,763		$13,767
Risk-weighted assets (regulatory general risk weight approach)			$125,774		$124,881		$123,857		$121,612		$119,492
Add: Net change in credit and other risk-weighted assets (regulatory)			249		247		244		228		228
Pro forma Basel III standardized approach risk-weighted assets	R		$126,023		$125,128		$124,101		$121,840		$119,720
Pro forma Basel III fully phased-in common equity tier 1 capital ratio1	Q/R		11.2%		11.1%		11.1%		11.3%		11.5%

¹ U.S. Basel III ratios assume certain definitions impacting qualifying U.S. Basel III capital, which otherwise will phase in through 2019, are fully phased-in. Ratios also reflect the required US Standardized methodology for calculating RWAs, effective January 1, 2015.

26

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

	QUARTERLY TRENDS																		FOR THE SIX MONTHS ENDED JUNE 30,
											2Q17 Change												2017 Change
	2Q17		1Q17		4Q16		3Q16		2Q16		1Q17				2Q16				2017		2016		2016
											$		%		$		%						$		%
Other income, Adjusted
Other income (GAAP)		$2		$24		$25		$87		$15		($22)		(92%)		($13)		(87%)		$26		$35		($9)		(26%)
Less: Notable items		–		–		–		67		–		–		–		–		–		–		–		–		–
Other income, Adjusted (non-GAAP)		$2		$24		$25		$20		$15		($22)		(92%)		($13)		(87%)		$26		$35		($9)		(26%)
Salaries and employee benefits, Adjusted:
Salaries and employee benefits (GAAP)		$432		$444		$420		$432		$432		($12)		(3%)		$–		–%		$876		$857		$19		2%
Less: Notable items		–		–		–		11		–		–		–		–		–		–		–		–		–
Salaries and employee benefits, Adjusted (non-GAAP)		$432		$444		$420		$421		$432		($12)		(3%)		$–		–%		$876		$857		$19		2%
Outside services, Adjusted:
Outside services (GAAP)		$96		$91		$98		$102		$86		$5		5%		$10		12%		$187		$177		$10		6%
Less: Notable items		–		–		–		8		–		–		–		–		–		–		–		–		–
Outside services, Adjusted (non-GAAP)		$96		$91		$98		$94		$86		$5		5%		$10		12%		$187		$177		$10		6%
Occupancy, Adjusted:
Occupancy (GAAP)		$79		$82		$77		$78		$76		($3)		(4%)		$3		4%		$161		$152		$9		6%
Less: Notable items		–		–		–		–		–		–		–		–		–		–		–		–		–
Occupancy, Adjusted (non-GAAP)		$79		$82		$77		$78		$76		($3)		(4%)		$3		4%		$161		$152		$9		6%
Equipment expense, Adjusted:
Equipment expense (GAAP)		$64		$67		$69		$65		$64		($3)		(4%)		$–		–%		$131		$129		$2		2%
Less: Notable items		–		–		–		–		–		–		–		–		–		–		–		–		–
Equipment expense, Adjusted (non-GAAP)		$64		$67		$69		$65		$64		($3)		(4%)		$–		–%		$131		$129		$2		2%
Amortization of software, Adjusted:
Amortization of software (GAAP)		$45		$44		$44		$46		$41		$1		2%		$4		10%		$89		$80		$9		11%
Less: Notable items		–		–		–		3		–		–		–		–		–		–		–		–		–
Amortization of software, Adjusted (non-GAAP)		$45		$44		$44		$43		$41		$1		2%		$4		10%		$89		$80		$9		11%
Other operating expense, Adjusted:
Other operating expense (GAAP)		$148		$126		$139		$144		$128		$22		17%		$20		16%		$274		$243		$31		13%
Less: Notable items		–		–		–		14		–		–		–		–		–		–		–		–		–
Other operating expense, Adjusted (non-GAAP)		$148		$126		$139		$130		$128		$22		17%		$20		16%		$274		$243		$31		13%

27

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS

(in millions, except ratio data)

		THREE MONTHS ENDED JUNE 30,								THREE MONTHS ENDED MAR 31,
		2017								2017
		Consumer Banking		Commercial Banking		Other		Consolidated		Consumer Banking		Commercial Banking		Other		Consolidated
Net income available to common stockholders:
Net income (loss) (GAAP)	A		$118		$187		$13		$318		$95		$180		$45		$320
Less: Preferred stock dividends			–		–		–		–		–		–		7		7
Net income available to common stockholders	B		$118		$187		$13		$318		$95		$180		$38		$313
Return on average tangible common equity:
Average common equity (GAAP)			$5,519		$5,617		$8,523		$19,659		$5,460		$5,528		$8,472		$19,460
Less: Average goodwill (GAAP)			–		–		6,882		6,882		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		2		2		–		–		–		–
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		534		534		–		–		531		531
Average tangible common equity	C		$5,519		$5,617		$2,173		$13,309		$5,460		$5,528		$2,127		$13,115
Return on average tangible common equity	B/C		8.57%		13.37%		NM		9.57%		7.06%		13.18%		NM		9.68%
Return on average total tangible assets:
Average total assets (GAAP)			$59,244		$49,731		$40,903		$149,878		$58,660		$49,243		$40,883		$148,786
Less: Average goodwill (GAAP)			–		–		6,882		6,882		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		2		2		–		–		–		–
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		534		534		–		–		531		531
Average tangible assets	D		$59,244		$49,731		$34,553		$143,528		$58,660		$49,243		$34,538		$142,441
Return on average total tangible assets	A/D		0.80%		1.51%		NM		0.89%		0.66%		1.48%		NM		0.91%
Efficiency ratio:
Noninterest expense (GAAP)	E		$644		$192		$28		$864		$647		$190		$17		$854
Net interest income (GAAP)			657		344		25		1,026		638		346		21		1,005
Noninterest income (GAAP)			229		130		11		370		220		134		25		379
Total revenue (GAAP)	F		$886		$474		$36		$1,396		$858		$480		$46		$1,384
Efficiency ratio	E/F		72.64%		40.48%		NM		61.94%		75.41%		39.80%		NM		61.68%

28

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)

(in millions, except ratio data)

		THREE MONTHS ENDED DEC 31,								THREE MONTHS ENDED SEPT 30,
		2016								2016
		Consumer Banking		Commercial Banking		Other		Consolidated		Consumer Banking		Commercial Banking		Other		Consolidated
Net income available to common stockholders:
Net income (loss) (GAAP)	A		$92		$172		$18		$282		$92		$162		$43		$297
Less: Preferred stock dividends			–		–		–		–		–		–		7		7
Net income available to common stockholders	B		$92		$172		$18		$282		$92		$162		$36		$290
Return on average tangible common equity:
Average common equity (GAAP)			$5,275		$5,278		$9,092		$19,645		$5,190		$5,172		$9,448		$19,810
Less: Average goodwill (GAAP)			–		–		6,876		6,876		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		1		1		–		–		1		1
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		523		523		–		–		509		509
Average tangible common equity	C		$5,275		$5,278		$2,738		$13,291		$5,190		$5,172		$3,080		$13,442
Return on average tangible common equity	B/C		6.97%		12.94%		NM		8.43%		7.04%		12.50%		NM		8.58%
Return on average total tangible assets:
Average total assets (GAAP)			$58,066		$48,024		$41,225		$147,315		$56,689		$47,902		$39,808		$144,399
Less: Average goodwill (GAAP)			–		–		6,876		6,876		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		1		1		–		–		1		1
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		523		523		–		–		509		509
Average tangible assets	D		$58,066		$48,024		$34,871		$140,961		$56,689		$47,902		$33,440		$138,031
Return on average total tangible assets	A/D		0.63%		1.42%		NM		0.79%		0.64%		1.35%		NM		0.86%
Efficiency ratio:
Noninterest expense (GAAP)	E		$649		$187		$11		$847		$650		$181		$36		$867
Net interest income (GAAP)			639		347		–		986		621		327		(3)		945
Noninterest income (GAAP)			227		122		28		377		229		123		83		435
Total revenue (GAAP)	F		$866		$469		$28		$1,363		$850		$450		$80		$1,380
Efficiency ratio	E/F		74.90%		39.83%		NM		62.18%		76.46%		40.21%		NM		62.88%

29

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)

(in millions, except ratio data)

		THREE MONTHS ENDED JUNE 30,
		2016
		Consumer        Banking		Commercial      Banking		Other		Consolidated
Net income available to common stockholders:
Net income (loss) (GAAP)	A		$90		$164		($11)		$243
Less: Preferred stock dividends			–		–		–		–
Net income available to common stockholders	B		$90		$164		($11)		$243
Return on average tangible common equity:
Average common equity (GAAP)			$5,110		$5,040		$9,618		$19,768
Less: Average goodwill (GAAP)			–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		2		2
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		496		496
Average tangible common equity	C		$5,110		$5,040		$3,236		$13,386
Return on average tangible common equity	B/C		7.09%		13.04%		NM		7.30%
Return on average total tangible assets:
Average total assets (GAAP)			$55,660		$47,388		$39,131		$142,179
Less: Average goodwill (GAAP)			–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		2		2
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		496		496
Average tangible assets	D		$55,660		$47,388		$32,749		$135,797
Return on average total tangible assets	A/D		0.65%		1.39%		NM		0.72%
Efficiency ratio:
Noninterest expense (GAAP)	E		$632		$186		$9		$827
Net interest income (GAAP)			602		314		7		923
Noninterest income (GAAP)			219		122		14		355
Total revenue (GAAP)	F		$821		$436		$21		$1,278
Efficiency ratio	E/F		76.98%		42.88%		NM		64.71%

30

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)

(in millions, except ratio data)

		FOR THE SIX MONTHS ENDED JUNE 30,
		2017								2016
		Consumer Banking		Commercial Banking		Other		Consolidated		Consumer Banking		Commercial Banking		Other		Consolidated
Net income available to common stockholders:
Net income (loss) (GAAP)	A		$213		$367		$58		$638		$161		$297		$8		$466
Less: Preferred stock dividends			–		–		7		7		–		–		7		7
Net income available to common stockholders	B		$213		$367		$51		$631		$161		$297		$1		$459
Return on average tangible common equity:
Average common equity (GAAP)			$5,490		$5,573		$8,497		$19,560		$5,099		$4,915		$9,653		$19,667
Less: Average goodwill (GAAP)			–		–		6,879		6,879		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		1		1		–		–		2		2
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		533		533		–		–		488		488
Average tangible common equity	C		$5,490		$5,573		$2,150		$13,213		$5,099		$4,915		$3,263		$13,277
Return on average tangible common equity	B/C		7.83%		13.28%		NM		9.62%		6.34%		12.14%		NM		6.96%
Return on average total tangible assets:
Average total assets (GAAP)			$58,954		$49,488		$40,893		$149,335		$55,388		$46,346		$38,745		$140,479
Less: Average goodwill (GAAP)			–		–		6,879		6,879		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		1		1		–		–		2		2
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		533		533		–		–		488		488
Average tangible assets	D		$58,954		$49,488		$34,546		$142,988		$55,388		$46,346		$32,355		$134,089
Return on average total tangible assets	A/D		0.73%		1.50%		NM		0.90%		0.58%		1.29%		NM		0.70%
Efficiency ratio:
Noninterest expense (GAAP)	E		$1,291		$382		$45		$1,718		$1,248		$373		$17		$1,638
Net interest income (GAAP)			1,295		690		46		2,031		1,183		614		30		1,827
Noninterest income (GAAP)			449		264		36		749		427		221		37		685
Total revenue (GAAP)	F		$1,744		$954		$82		$2,780		$1,610		$835		$67		$2,512
Efficiency ratio	E/F		74.00%		40.14%		NM		61.81%		77.52%		44.73%		NM		65.18%

31

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - UNDERLYING RESULTS

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS														FOR THE SIX MONTHS ENDED JUNE 30,
								2Q17 Change												2017 Change
		2Q17		1Q17		2Q16		1Q17				2Q16				2017		2016		2016
								$/bps		%		$/bps		%						$/bps		%
Noninterest income, Underlying:
Noninterest income (GAAP)			$370		$379		$355		($9)		(2%)		$15		4%		$749		$685		$64		9%
Less: Lease impairment credit-related costs			(11)		–		–		(11)		(100)		(11)		(100)		(11)		–		(11)		(100)
Noninterest income, Underlying (non-GAAP)			$381		$379		$355		$2		1%		$26		7%		$760		$685		$75		11%
Total revenue, Underlying:
Total revenue (GAAP)	A		$1,396		$1,384		$1,278		$12		1%		$118		9%		$2,780		$2,512		$268		11%
Less: Lease impairment credit-related costs			(11)		–		–		(11)		(100)		(11)		(100)		(11)		–		(11)		(100)
Total revenue, Underlying (non-GAAP)	B		$1,407		$1,384		$1,278		$23		2%		$129		10%		$2,791		$2,512		$279		11%
Noninterest expense, Underlying:
Noninterest expense (GAAP)	C		$864		$854		$827		$10		1%		$37		4%		$1,718		$1,638		$80		5%
Less: Lease impairment credit-related costs			15		–		–		15		100		15		100		15		–		15		100
Noninterest expense, Underlying (non-GAAP)	D		$849		$854		$827		($5)		(1%)		$22		3%		$1,703		$1,638		$65		4%
Pre-provision profit, Underlying
Pre-provision profit (GAAP)			$532		$530		$451		$2		–%		$81		18%		$1,062		$874		$188		22%
Less: Lease impairment Credit-related costs			(26)		–		–		(26)		(100)		(26)		(100)		(26)		–		(26)		(100)
Pre-provision profit, Underlying (non-GAAP)			$558		$530		$451		$28		5%		$107		24%		$1,088		$874		$214		24%
Total credit-related costs, Underlying:
Provision for credit losses (GAAP)			$70		$96		$90		($26)		(27%)		($20)		(22%)		$166		$181		($15)		(8%)
Add: Lease impairment credit-related costs			26		–		–		26		NM		26		NM		26		–		26		NM
Total credit-related costs, Underlying (non-GAAP)			$96		$96		$90		$–		–%		$6		7%		$192		$181		$11		6%
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)	E		$462		$434		$361		$28		6%		$101		28%		$896		$693		$203		29%
Income tax expense and effective income tax rate, Underlying:
Income tax expense (GAAP)	F		$144		$114		$118		$30		26%		$26		22%		$258		$227		$31		14%
Less: Settlement of certain state tax matters			–		(23)		–		23		100		–		–		(23)		–		(23)		(100)
Income tax expense, Underlying (non-GAAP)	G		$144		$137		$118		$7		5%		$26		22%		$281		$227		$54		24%
Effective income tax rate (GAAP)	F/E		31.13%		26.36%		32.61%		477 bps				(148)  bps				28.28%		32.73%		(391)  bps
Effective income tax rate, Underlying (non-GAAP)	G/E		31.13		31.56		32.61		(43) bps				(148)  bps				31.34		32.73		(139)  bps
Net income, Underlying:
Net income (GAAP)	H		$318		$320		$243		($2)		(1%)		$75		31%		$638		$466		$172		37%
Less: Settlement of certain state tax matters			–		23		–		(23)		(100)		–		–		23		–		23		100
Net income, Underlying (non-GAAP)	I		$318		$297		$243		$21		7%		$75		31%		$615		$466		$149		32%
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)	J		$318		$313		$243		$5		2%		$75		31%		$631		$459		$172		37%
Less: Settlement of certain state tax matters			–		23		–		(23)		(100)		–		–		23		–		23		100
Net income available to common stockholders, Underlying (non-GAAP)	K		$318		$290		$243		$28		10%		$75		31%		$608		$459		$149		32%

32

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - UNDERLYING RESULTS (CONTINUED)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS														FOR THE SIX MONTHS ENDED JUNE 30,
								2Q17 Change												2017 Change
		2Q17		1Q17		2Q16		1Q17				2Q16				2017		2016		2016
								$/bps		%		$/bps		%						$/bps		%
Operating leverage:
Total revenue (GAAP)	A		$1,396		$1,384		$1,278		$12		0.87%		$118		9.23%		$2,780		$2,512		$268		10.67%
Less: Noninterest expense (GAAP)	C		864		854		827		10		1.17		37		4.47		1,718		1,638		80		4.88
Operating leverage											(0.30%)				4.76%								5.79%
Operating leverage, Underlying:
Total revenue, Underlying (non-GAAP)	B		$1,407		$1,384		$1,278		$23		1.66%		$129		10.09%		$2,791		$2,512		$279		11.11%
Less: Noninterest expense, Underlying (non-GAAP)	D		849		854		827		(5)		(0.59)		22		2.66		1,703		1,638		65		3.97
Operating leverage, Underlying (non-GAAP)											2.25%				7.43%								7.14%
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio	C/A		61.94%		61.68%		64.71%		26  bps				(277) bps				61.81%		65.18%		(337) bps
Efficiency ratio, Underlying (non-GAAP)	D/B		60.36		61.68		64.71		(132) bps				(435) bps				61.02		65.18		(416) bps
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)	L		$19,659		$19,460		$19,768		$199		1%		($109)		(1%)		$19,560		$19,667		($107)		(1%)
Return on average common equity	J/L		6.48%		6.52%		4.94%		(4) bps				154 bps				6.50%		4.70%		180 bps
Return on average common equity, Underlying (non-GAAP)	K/L		6.48		6.05		4.94		43  bps				154 bps				6.27		4.70		157 bps
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)	L		$19,659		$19,460		$19,768		$199		1%		($109)		(1%)		$19,560		$19,667		($107)		(1%)
Less: Average goodwill (GAAP)			6,882		6,876		6,876		6		–		6		–		6,879		6,876		3		–
Less: Average other intangibles (GAAP)			2		–		2		2		100		–		–		1		2		(1)		(50)
Add: Average deferred tax liabilities related to goodwill (GAAP)			534		531		496		3		1		38		8		533		488		45		9
Average tangible common equity	M		$13,309		$13,115		$13,386		$194		1%		($77)		(1%)		$13,213		$13,277		($64)		–%
Return on average tangible common equity	J/M		9.57%		9.68%		7.30%		(11) bps				227 bps				9.62%		6.96%		266 bps
Return on average tangible common equity, Underlying (non-GAAP)	K/M		9.57		8.98		7.30		59  bps				227 bps				9.28		6.96		232 bps
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)	N		$149,878		$148,786		$142,179		$1,092		1%		$7,699		5%		$149,335		$140,479		$8,856		1%
Return on average total assets	H/N		0.85%		0.87%		0.69%		(2) bps				16 bps				0.86%		0.67%		19 bps
Return on average total assets, Underlying (non-GAAP)	I/N		0.85		0.81		0.69		4  bps				16 bps				0.83		0.67		16 bps

33

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - UNDERLYING RESULTS (CONTINUED)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS														FOR THE SIX MONTHS ENDED JUNE 30,
								2Q17 Change												2017 Change
		2Q17		1Q17		2Q16		1Q17				2Q16				2017		2016		2016
								$/bps		%		$/bps		%						$/bps		%
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)	N		$149,878		$148,786		$142,179		$1,092		1%		$7,699		5%		$149,335		$140,479		$8,856		6%
Less: Average goodwill (GAAP)			6,882		6,876		6,876		6		–		6		–		6,879		6,876		3		–
Less: Average other intangibles (GAAP)			2		–		2		2		100		–		–		1		2		(1)		(50)
Add: Average deferred tax liabilities related to goodwill (GAAP)			534		531		496		3		1		38		8		533		488		45		9
Average tangible assets	O		$143,528		$142,441		$135,797		$1,087		1%		$7,731		6%		$142,988		$134,089		$8,899		7%
Return on average total tangible assets	H/O		0.89%		0.91%		0.72%		(2) bps				17 bps				0.90%		0.70%		20 bps
Return on average total tangible assets, Underlying (non-GAAP)	I/O		0.89		0.85		0.72		4  bps				17 bps				0.87		0.70		17 bps
Net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)	P		506,371,846		509,451,450		528,968,330		(3,079,604)		(1%)		(22,596,484)		(4%)		507,903,141		528,519,489		(20,616,348)		(4%)
Average common shares outstanding - diluted (GAAP)	Q		507,414,122		511,348,200		530,365,203		(3,934,078)		(1)		(22,951,081)		(4)		509,362,055		530,396,871		(21,034,816)		(4)
Net income available to common stockholders (GAAP)	J		$318		$313		$243		$5		2		$75		31		$631		$459		$172		37
Net income per average common share - basic (GAAP)	J/P		0.63		0.61		0.46		0.02		3		0.17		37		1.24		0.87		0.37		43
Net income per average common share - diluted (GAAP)	J/Q		0.63		0.61		0.46		0.02		3		0.17		37		1.24		0.87		0.37		43
Net income available to common stockholders, Underlying (non-GAAP)	K		318		290		243		28		10		75		31		608		459		149		32
Net income per average common share - basic, Underlying (non-GAAP)	K/P		0.63		0.57		0.46		0.06		11		0.17		37		1.20		0.87		0.33		38
Net income per average common share - diluted, Underlying (non-GAAP)	K/Q		0.63		0.57		0.46		0.06		11		0.17		37		1.19		0.87		0.32		37

34