Exhibit 99.3

Citizens Financial Group, Inc.

Financial Supplement

First Quarter 2017

1

Table of Contents	Page
Consolidated Financial Highlights		3
Consolidated Statements of Operations (unaudited)		5
Consolidated Balance Sheets (unaudited)		6
Loans and Deposits		7
Average Balance Sheets and Annualized Yields		8
Segment Financial Highlights		10
Credit-Related Information:
Credit Exposure		20
Nonperforming Assets		21
Charge-offs, Recoveries and Related Ratios		22
Summary of Changes in the Allowances		24
Allowance Components		24
Capital and Ratios		25
Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations		26
The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the company’s website (www.citizensbank.com). The company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.

2

CONSOLIDATED FINANCIAL HIGHLIGHTS

(in millions, except share, per-share and ratio data)

	QUARTERLY TRENDS
											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
SELECTED OPERATING DATA
Total revenue		$1,384		$1,363		$1,380		$1,278		$1,234		$21		2%		$150		12%
Noninterest expense		854		847		867		827		811		7		1		43		5
Profit before provision for credit losses		530		516		513		451		423		14		3		107		25
Provision for credit losses		96		102		86		90		91		(6)		(6)		5		5
NET INCOME		320		282		297		243		223		38		13		97		43
Net income, adjusted1		320		282		278		243		223		38		13		97		43
Net income available to common stockholders		313		282		290		243		216		31		11		97		45
Net income available to common stockholders, adjusted1		313		282		271		243		216		31		11		97		45
PER COMMON SHARE DATA
Basic earnings		$0.61		$0.55		$0.56		$0.46		$0.41		$0.06		11%		$0.20		49%
Diluted earnings		0.61		0.55		0.56		0.46		0.41		0.06		11		0.20		49
Basic earnings, adjusted1		0.61		0.55		0.52		0.46		0.41		0.06		11		0.20		49
Diluted earnings, adjusted1		0.61		0.55		0.52		0.46		0.41		0.06		11		0.20		49
Cash dividends declared and paid per common share		0.14		0.12		0.12		0.12		0.10		0.02		17		0.04		40
Book value per common share		38.47		38.09		38.47		37.76		37.28		0.38		1		1.19		3
Tangible book value per common share		26.02		25.69		26.20		25.72		25.21		0.33		1		0.81		3
Dividend payout ratio		23%		22%		22%		26%		24%		100 bps				(100) bps
COMMON SHARES OUTSTANDING
Average: Basic		509,451,450		512,015,920		519,458,976		528,968,330		528,070,648		(2,564,470)		(1%)		(18,619,198)		(4%)
Diluted		511,348,200		513,897,085		521,122,466		530,365,203		530,446,188		(2,548,885)		–		(19,097,988)		(4)
Common shares at period-end		509,515,646		511,954,871		518,148,345		529,094,976		528,933,727		(2,439,225)		–		(19,418,081)		(4)
SHARE PRICE
High		$39.75		$36.56		$25.11		$24.24		$25.99		$3.19		9%		$13.76		53%
Low		32.99		24.22		18.58		18.34		18.04		8.77		36		14.95		83
Close		34.55		35.63		24.71		19.98		20.95		(1.08)		(3)		13.60		65
Market capitalization		17,604		18,241		12,803		10,571		11,081		(637)		(3)		6,523		59
SEGMENT NET INCOME
Consumer Banking		$95		$92		$92		$90		$71		$3		3%		$24		34%
Commercial Banking		180		172		162		164		133		8		5		47		35
Other		45		18		43		(11)		19		27		150		26		137
NET INCOME		$320		$282		$297		$243		$223		$38		13%		$97		43%

¹ These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

3

CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED

(in millions, except ratio and headcount data)

	QUARTERLY TRENDS
											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$/bps		%		$/bps		%
FINANCIAL RATIOS
Net interest margin		2.96%		2.90%		2.84%		2.84%		2.86%		6 bps				10 bps
Return on average common equity		6.52		5.70		5.82		4.94		4.45		82 bps				207 bps
Return on average common equity, adjusted1		6.52		5.70		5.44		4.94		4.45		82 bps				207 bps
Return on average tangible common equity		9.68		8.43		8.58		7.30		6.61		125 bps				307 bps
Return on average tangible common equity, adjusted1		9.68		8.43		8.02		7.30		6.61		125 bps				307 bps
Return on average total assets		0.87		0.76		0.82		0.69		0.65		11 bps				22 bps
Return on average total assets, adjusted1		0.87		0.76		0.77		0.69		0.65		11 bps				22 bps
Return on average total tangible assets		0.91		0.79		0.86		0.72		0.68		12 bps				23 bps
Return on average total tangible assets, adjusted1		0.91		0.79		0.80		0.72		0.68		12 bps				23 bps
Effective income tax rate		26.36		31.90		30.46		32.61		32.87		(554) bps				(651) bps
Efficiency ratio		61.68		62.18		62.88		64.71		65.66		(50) bps				(398) bps
Efficiency ratio, adjusted1		61.68		62.18		63.31		64.71		65.66		(50) bps				(398) bps
CAPITAL RATIOS - PERIOD END (PRELIMINARY)2
CET1 capital ratio		11.2%		11.2%		11.3%		11.5%		11.6%
Tier 1 capital ratio		11.4		11.4		11.5		11.7		11.9
Total capital ratio		14.0		14.0		14.2		14.9		15.1
Tier 1 leverage ratio		9.9		9.9		10.1		10.3		10.4
SELECTED BALANCE SHEET DATA (PERIOD END)
Total assets		$150,285		$149,520		$147,015		$145,183		$140,077		$765		1%		$10,208		7%
Loans and leases:
Commercial		51,892		51,651		50,389		49,557		47,972		241		–		3,920		8
Retail		56,219		56,018		55,078		53,994		53,019		201		–		3,200		6
Total loans and leases		108,111		107,669		105,467		103,551		100,991		442		–		7,120		7
Deposits		112,112		109,804		108,327		106,257		102,606		2,308		2		9,506		9
Long-term borrowed funds		11,780		12,790		11,902		11,810		10,035		(1,010)		(8)		1,745		17
Total stockholders’ equity		19,847		19,747		20,181		20,226		19,965		100		1		(118)		(1)
Loans-to-deposits ratio (period-end balances)3		97.03%		98.62%		97.85%		98.25%		99.16%		(159) bps				(213) bps
Loans-to-deposits ratio (average balances)3		98.81		98.14		98.06		99.52		98.66		67 bps				15 bps
Full-time equivalent colleagues		17,515		17,639		17,625		17,828		17,902		(124)		(1)		(387)		(2)

¹ These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

² Basel III transitional rules for institutions applying the standardized approach to calculating risk-weighted assets became effective January 1, 2015. The capital ratios and associated components are prepared using the Basel III standardized transitional approach. Basel III ratios assume that certain definitions impacting qualifying Basel III capital will phase in through 2019.

³ Ratios include loans and leases held for sale.

4

CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)

(in millions)

	QUARTERLY TRENDS
											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
INTEREST INCOME:
Interest and fees on loans and leases		$992		$963		$926		$896		$868		$29		3%		$124		14%
Interest and fees on loans held for sale		4		5		4		3		3		(1)		(20)		1		33
Interest and fees on other loans held for sale		1		–		1		4		1		1		100		–		–
Investment securities		160		152		146		141		145		8		5		15		10
Interest-bearing deposits in banks		3		2		2		2		2		1		50		1		50
Total interest income		1,160		1,122		1,079		1,046		1,019		38		3		141		14
INTEREST EXPENSE:
Deposits		86		76		71		63		60		10		13		26		43
Federal funds purchased and securities sold under agreements to repurchase		1		–		1		–		1		1		100		–		–
Other short-term borrowed funds		8		7		10		12		11		1		14		(3)		(27)
Long-term borrowed funds		60		53		52		48		43		7		13		17		40
Total interest expense		155		136		134		123		115		19		14		40		35
Net interest income		1,005		986		945		923		904		19		2		101		11
NONINTEREST INCOME:
Service charges and fees		125		132		134		130		126		(7)		(5)		(1)		(1)
Card fees		60		50		52		51		50		10		20		10		20
Capital markets fees		48		37		36		38		25		11		30		23		92
Trust and investment services fees		39		34		37		38		37		5		15		2		5
Letter of credit and loan fees		29		29		28		28		27		–		–		2		7
Foreign exchange and interest rate products		27		31		28		26		18		(4)		(13)		9		50
Mortgage banking fees		23		36		33		25		18		(13)		(36)		5		28
Securities gains, net		4		3		–		4		9		1		33		(5)		(56)
Other income		24		25		87		15		20		(1)		(4)		4		20
Total noninterest income		379		377		435		355		330		2		1		49		15
TOTAL REVENUE		1,384		1,363		1,380		1,278		1,234		21		2		150		12
Provision for credit losses		96		102		86		90		91		(6)		(6)		5		5
NONINTEREST EXPENSE:
Salaries and employee benefits		444		420		432		432		425		24		6		19		4
Outside services		91		98		102		86		91		(7)		(7)		–		–
Occupancy		82		77		78		76		76		5		6		6		8
Equipment expense		67		69		65		64		65		(2)		(3)		2		3
Amortization of software		44		44		46		41		39		–		–		5		13
Other operating expense		126		139		144		128		115		(13)		(9)		11		10
Total noninterest expense		854		847		867		827		811		7		1		43		5
Income before income tax expense		434		414		427		361		332		20		5		102		31
Income tax expense		114		132		130		118		109		(18)		(14)		5		5
NET INCOME		$320		$282		$297		$243		$223		$38		13%		$97		43%
Net income, adjusted1		$320		$282		$278		$243		$223		$38		13%		$97		43%
Net income available to common stockholders		$313		$282		$290		$243		$216		$31		11%		$97		45%
Net income available to common stockholders, adjusted1		$313		$282		$271		$243		$216		$31		11%		$97		45%

¹ These are non-GAAP financial measures. For further information on these measures, refer to “Key Performance Metrics, Non-GAAP Financial Measures and Reconciliations” at the end of this document.

5

CONSOLIDATED BALANCE SHEETS (unaudited)

(in millions)

PERIOD END BALANCES	AS OF										MARCH 31, 2017 CHANGE
	Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2016		Dec 31, 2016				Mar 31, 2016
											$		%		$		%
ASSETS:
Cash and due from banks		$882		$955		$915		$976		$839		($73)		(8%)		$43		5%
Interest-bearing cash and due from banks		3,111		2,749		2,000		2,679		1,016		362		13		2,095		206
Interest-bearing deposits in banks		351		439		720		727		534		(88)		(20)		(183)		(34)
Securities available for sale, at fair value		19,964		19,501		19,425		18,479		17,964		463		2		2,000		11
Securities held to maturity		4,992		5,071		5,289		4,973		5,129		(79)		(2)		(137)		(3)
Other investment securities, at fair value		101		96		113		73		68		5		5		33		49
Other investment securities, at cost		939		942		877		873		896		(3)		–		43		5
Loans held for sale, at fair value		448		583		526		478		365		(135)		(23)		83		23
Other loans held for sale		221		42		–		372		386		179		NM		(165)		(43)
Loans and leases		108,111		107,669		105,467		103,551		100,991		442		–		7,120		7
Less: Allowance for loan and lease losses		(1,224)		(1,236)		(1,240)		(1,246)		(1,224)		12		1		–		–
Net loans and leases		106,887		106,433		104,227		102,305		99,767		454		–		7,120		7
Derivative assets1		357		627		1,102		1,312		1,068		(270)		(43)		(711)		(67)
Premises and equipment		582		601		540		551		570		(19)		(3)		12		2
Bank-owned life insurance		1,623		1,612		1,600		1,587		1,576		11		1		47		3
Goodwill		6,876		6,876		6,876		6,876		6,876		–		–		–		–
Due from broker		–		–		–		132		161		–		–		(161)		(100)
Other assets		2,951		2,993		2,805		2,790		2,862		(42)		(1)		89		3
TOTAL ASSETS		$150,285		$149,520		$147,015		$145,183		$140,077		$765		1%		$10,208		7%
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Deposits:
Noninterest-bearing		$27,713		$28,472		$27,292		$27,108		$27,186		($759)		(3%)		$527		2%
Interest-bearing		84,399		81,332		81,035		79,149		75,420		3,067		4		8,979		12
Total deposits		112,112		109,804		108,327		106,257		102,606		2,308		2		9,506		9
Federal funds purchased and securities sold under agreements to repurchase		1,093		1,148		900		717		714		(55)		(5)		379		53
Other short-term borrowed funds		2,762		3,211		2,512		2,770		3,300		(449)		(14)		(538)		(16)
Derivative liabilities1		320		659		840		1,010		832		(339)		(51)		(512)		(62)
Deferred taxes, net		744		714		994		961		852		30		4		(108)		(13)
Long-term borrowed funds		11,780		12,790		11,902		11,810		10,035		(1,010)		(8)		1,745		17
Due to broker		–		–		–		86		276		–		–		(276)		(100)
Other liabilities		1,627		1,447		1,359		1,346		1,497		180		12		130		9
TOTAL LIABILITIES		130,438		129,773		126,834		124,957		120,112		665		1		10,326		9
STOCKHOLDERS’ EQUITY:
Preferred stock:
$25.00 par value, 100,000,000 shares authorized		247		247		247		247		247		–		–		–		–
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented		6		6		6		6		6		–		–		–		–
Additional paid-in capital		18,751		18,722		18,740		18,735		18,730		29		–		21		–
Retained earnings		2,944		2,703		2,483		2,255		2,076		241		9		868		42
Treasury stock, at cost		(1,418)		(1,263)		(1,108)		(858)		(858)		(155)		(12)		(560)		(65)
Accumulated other comprehensive loss		(683)		(668)		(187)		(159)		(236)		(15)		(2)		(447)		(189)
TOTAL STOCKHOLDERS’ EQUITY		19,847		19,747		20,181		20,226		19,965		100		1		(118)		(1)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$150,285		$149,520		$147,015		$145,183		$140,077		$765		1%		$10,208		7%
Memo: Total tangible common equity		$13,258		$13,154		$13,576		$13,608		$13,333		$104		1%		($75)		(1%)

¹ First quarter 2017 balances reflect reductions as a result of changes in the treatment of variation margin on centrally cleared derivatives.

6

LOANS AND DEPOSITS

(in millions)

PERIOD END BALANCES	AS OF										MARCH 31, 2017 CHANGE
	Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2016		Dec 31, 2016				Mar 31, 2016
											$		%		$		%
LOANS AND LEASES:
Commercial		$37,369		$37,274		$36,449		$35,927		$34,671		$95		–%		$2,698		8%
Commercial real estate		10,915		10,624		10,152		9,825		9,406		291		3		1,509		16
Leases		3,608		3,753		3,788		3,805		3,895		(145)		(4)		(287)		(7)
Total commercial		51,892		51,651		50,389		49,557		47,972		241		–		3,920		8
Residential mortgages		15,389		15,115		14,602		13,855		13,345		274		2		2,044		15
Home equity loans		1,730		1,858		2,027		2,177		2,313		(128)		(7)		(583)		(25)
Home equity lines of credit		13,812		14,100		14,271		14,418		14,526		(288)		(2)		(714)		(5)
Home equity loans serviced by others1		698		750		796		860		930		(52)		(7)		(232)		(25)
Home equity lines of credit serviced by others1		201		219		238		273		339		(18)		(8)		(138)		(41)
Automobile		13,636		13,938		14,063		14,075		13,847		(302)		(2)		(211)		(2)
Education2		7,242		6,610		5,997		5,516		5,006		632		10		2,236		45
Credit card		1,650		1,691		1,644		1,613		1,581		(41)		(2)		69		4
Other retail		1,861		1,737		1,440		1,207		1,132		124		7		729		64
Total retail		56,219		56,018		55,078		53,994		53,019		201		–		3,200		6
Total loans and leases		$108,111		$107,669		$105,467		$103,551		$100,991		$442		–%		$7,120		7%
Loans held for sale		$448		$583		$526		$478		$365		($135)		(23%)		$83		23%
Other loans held for sale3		221		42		–		372		386		179		NM		(165)		(43)
Loans and loans held for sale		$108,780		$108,294		$105,993		$104,401		$101,742		$486		–%		$7,038		7%
DEPOSITS:
Demand		$27,713		$28,472		$27,292		$27,108		$27,186		($759)		(3%)		$527		2%
Checking with interest		21,913		20,714		20,573		19,838		18,706		1,199		6		3,207		17
Regular savings		9,441		8,964		8,797		8,841		8,748		477		5		693		8
Money market accounts		37,833		38,176		38,258		37,503		35,513		(343)		(1)		2,320		7
Term deposits		15,212		13,478		13,407		12,967		12,453		1,734		13		2,759		22
Total deposits		$112,112		$109,804		$108,327		$106,257		$102,606		$2,308		2 %		$9,506		9%

¹ Our Serviced by Others (“SBO”) portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During the first quarter of 2017 we changed the name of our student loan class to education.

³ During the third quarter of 2016 we sold a $310 million TDR loan portfolio, which was previously reported in other loans held for sale.

7

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS

(in millions)

	QUARTERLY TRENDS
AVERAGE BALANCES											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
ASSETS:
Interest-bearing cash and due from banks and deposits in banks		$1,965		$1,979		$2,121		$1,948		$1,675		($14)		(1%)		$290		17%
Taxable investment securities		25,789		25,680		24,961		24,050		23,864		109		–		1,925		8
Non-taxable investment securities		7		8		8		9		9		(1)		(13)		(2)		(22)
Total investment securities		25,796		25,688		24,969		24,059		23,873		108		–		1,923		8
Investment securities and interest-bearing deposits		27,761		27,667		27,090		26,007		25,548		94		–		2,213		9
Commercial		37,517		36,965		35,986		35,622		34,018		552		1		3,499		10
Commercial real estate		10,821		10,294		9,905		9,649		9,108		527		5		1,713		19
Leases		3,696		3,773		3,813		3,863		3,917		(77)		(2)		(221)		(6)
Total commercial		52,034		51,032		49,704		49,134		47,043		1,002		2		4,991		11
Residential mortgages		15,285		14,896		14,155		13,491		13,465		389		3		1,820		14
Home equity loans		1,793		1,934		2,088		2,231		2,471		(141)		(7)		(678)		(27)
Home equity lines of credit		13,955		14,188		14,314		14,477		14,632		(233)		(2)		(677)		(5)
Home equity loans serviced by others1		719		774		837		899		958		(55)		(7)		(239)		(25)
Home equity lines of credit serviced by others1		207		228		256		299		340		(21)		(9)		(133)		(39)
Automobile		13,772		13,994		14,053		13,972		13,792		(222)		(2)		(20)		–
Education2		6,837		6,215		5,750		5,407		4,852		622		10		1,985		41
Credit cards		1,665		1,654		1,623		1,600		1,601		11		1		64		4
Other retail		1,798		1,619		1,256		1,167		1,108		179		11		690		62
Total retail		56,031		55,502		54,332		53,543		53,219		529		1		2,812		5
Total loans and leases		108,065		106,534		104,036		102,677		100,262		1,531		1		7,803		8
Loans held for sale, at fair value		510		551		474		368		306		(41)		(7)		204		67
Other loans held for sale		74		6		69		440		49		68		NM		25		51
Interest-earning assets		136,410		134,758		131,669		129,492		126,165		1,652		1		10,245		8
Allowance for loan and lease losses		(1,235)		(1,234)		(1,243)		(1,219)		(1,212)		(1)		–		(23)		(2)
Goodwill		6,876		6,876		6,876		6,876		6,876		–		–		–		–
Other noninterest-earning assets		6,735		6,915		7,097		7,030		6,951		(180)		(3)		(216)		(3)
TOTAL ASSETS		$148,786		$147,315		$144,399		$142,179		$138,780		$1,471		1%		$10,006		7%
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Checking with interest		$20,699		$20,268		$19,997		$19,003		$17,993		$431		2%		$2,706		15%
Money market accounts		37,874		38,397		37,597		36,187		36,225		(523)		(1)		1,649		5
Regular savings		9,110		8,826		8,779		8,762		8,394		284		3		716		9
Term deposits		14,173		13,191		12,806		12,581		12,199		982		7		1,974		16
Total interest-bearing deposits		81,856		80,682		79,179		76,533		74,811		1,174		1		7,045		9
Federal funds purchased and securities sold under agreements to repurchase3		882		1,024		910		974		881		(142)		(14)		1		–
Other short-term borrowed funds		2,963		3,428		2,564		3,743		3,098		(465)		(14)		(135)		(4)
Long-term borrowed funds		12,412		10,758		10,905		10,321		9,894		1,654		15		2,518		25
Total borrowed funds		16,257		15,210		14,379		15,038		13,873		1,047		7		2,384		17
Total interest-bearing liabilities		98,113		95,892		93,558		91,571		88,684		2,221		2		9,429		11
Total demand deposits		28,098		28,443		27,467		27,448		27,170		(345)		(1)		928		3
Other liabilities		2,868		3,088		3,317		3,145		3,112		(220)		(7)		(244)		(8)
TOTAL LIABILITIES		129,079		127,423		124,342		122,164		118,966		1,656		1		10,113		9
STOCKHOLDERS’ EQUITY		19,707		19,892		20,057		20,015		19,814		(185)		(1)		(107)		(1)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$148,786		$147,315		$144,399		$142,179		$138,780		$1,471		1%		$10,006		7%
Memo: Total average tangible common equity		$13,115		$13,291		$13,442		$13,386		$13,169		($176)		(1%)		($54)		–%
Total deposits (interest-bearing and demand)		$109,954		$109,125		$106,646		$103,981		$101,981		$829		1%		$7,973		8%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During the first quarter of 2017 we changed the name of our student loan class to education.

³ Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs.

8

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS, CONTINUED

(in millions, except rates)

	QUARTERLY TRENDS
AVERAGE ANNUALIZED YIELDS & RATES	1Q17				4Q16				3Q16				2Q16				1Q16
	Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense		Rate		Income/ Expense
INTEREST-EARNING ASSETS:
Interest-bearing deposits in banks		0.63%		$3		0.43%		$2		0.41%		$2		0.39%		$2		0.42%		$2
Taxable investment securities		2.48		160		2.36		152		2.34		146		2.35		141		2.43		145
Non-taxable investment securities		2.60		–		2.60		–		2.60		–		2.60		–		2.60		–
Total investment securities		2.48		160		2.36		152		2.34		146		2.35		141		2.43		145
Investment securities and interest-bearing deposits				163				154				148				143				147
Commercial		3.33		312		3.22		304		3.14		290		3.09		278		3.08		264
Commercial real estate		3.21		87		2.98		78		2.82		71		2.74		67		2.69		62
Leases		2.47		23		2.32		22		2.43		23		2.45		24		2.44		24
Total commercial		3.24		422		3.11		404		3.02		384		2.97		369		2.95		350
Residential mortgages		3.55		136		3.46		129		3.59		127		3.61		122		3.76		126
Home equity loans		5.66		25		5.66		28		5.75		30		5.64		31		5.51		34
Home equity lines of credit		3.43		118		3.21		114		3.20		115		3.18		115		3.11		113
Home equity loans serviced by others1		7.02		13		7.18		13		7.24		16		7.11		16		6.94		17
Home equity lines of credit serviced by others1		3.75		2		3.17		2		2.47		2		2.02		1		2.19		2
Automobile		3.16		107		3.03		107		2.96		104		2.95		103		2.83		97
Education2		5.23		88		5.11		80		5.10		73		5.07		69		5.02		60
Credit cards		11.16		46		11.14		46		11.24		46		11.18		44		11.29		45
Other retail		7.94		35		9.70		40		9.39		29		8.94		26		8.66		24
Total retail		4.11		570		4.01		559		3.98		542		3.95		527		3.91		518
Total loans and leases		3.69		992		3.58		963		3.52		926		3.48		896		3.46		868
Loans held for sale		3.31		4		3.29		5		3.35		4		3.41		3		3.70		3
Other loans held for sale		6.62		1		6.24		–		6.41		1		4.00		4		6.64		1
Total interest-earning assets		3.42		1,160		3.30		1,122		3.25		1,079		3.22		1,046		3.23		1,019
INTEREST-BEARING LIABILITIES:
Checking with interest		0.26		13		0.21		10		0.20		9		0.16		8		0.14		7
Money market accounts		0.44		41		0.39		39		0.38		35		0.35		31		0.32		28
Regular savings		0.04		1		0.04		–		0.05		2		0.04		1		0.04		1
Term deposits		0.89		31		0.82		27		0.76		25		0.74		23		0.80		24
Total interest-bearing deposits		0.43		86		0.38		76		0.36		71		0.33		63		0.32		60
Federal funds purchased and securities sold under agreements to repurchase3		0.24		1		0.23		–		0.24		1		0.19		–		0.23		1
Other short-term borrowed funds		1.05		8		0.81		7		1.54		10		1.25		12		1.40		11
Long-term borrowed funds		1.94		60		1.94		53		1.89		52		1.87		48		1.75		43
Total borrowed funds		1.68		69		1.57		60		1.72		63		1.60		60		1.58		55
Total interest-bearing liabilities		0.64		155		0.57		136		0.57		134		0.54		123		0.52		115
INTEREST RATE SPREAD		2.78%				2.73%				2.68%				2.68%				2.71%
NET INTEREST MARGIN		2.96				2.90				2.84				2.84				2.86
Memo Total deposit costs		0.32		86		0.28		76		0.27		71		0.24		63		0.24		60

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During the first quarter of 2017 we changed the name of our student loan class to education.

³ Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs.

9

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING

(in millions, except ratio data)

	FIRST QUARTER 2017								FOURTH QUARTER 2016								CHANGE
																	1Q17 from 4Q16
	Consumer Banking		Commercial  Banking		Other1		Consolidated		Consumer Banking		Commercial  Banking		Other1		Consolidated		$/bps		%
Net interest income		$638		$346		$21		$1,005		$639		$347		$–		$986		$19		2%
Noninterest income		220		134		25		379		227		122		28		377		2		1
Total revenue		858		480		46		1,384		866		469		28		1,363		21		2
Noninterest expense		647		190		17		854		649		187		11		847		7		1
Profit before provision for credit losses		211		290		29		530		217		282		17		516		14		3
Provision for credit losses		64		19		13		96		74		20		8		102		(6)		(6)
Income before income tax expense (benefit)		147		271		16		434		143		262		9		414		20		5
Income tax expense (benefit)		52		91		(29)		114		51		90		(9)		132		(18)		(14)
Net income		$95		$180		$45		$320		$92		$172		$18		$282		$38		13%
Average Balances
Total assets		$58,660		$49,243		$40,883		$148,786		$58,066		$48,024		$41,225		$147,315		$1,471		1%
Total loans and leases2		57,309		48,154		3,186		108,649		56,711		47,010		3,370		107,091		1,558		1
Deposits		74,133		28,973		6,848		109,954		73,124		29,410		6,591		109,125		829		1
Interest-earning assets		57,361		48,283		30,766		136,410		56,764		47,070		30,924		134,758		1,652		1
Key Metrics
Net interest margin		4.51%		2.91%		NM		2.96%		4.47%		2.93%		NM		2.90%		6 bps
Efficiency ratio		75.41		39.80		NM		61.68		74.90		39.83		NM		62.18		(50) bps
Loans-to-deposits ratio (period-end balances)2		75.66		165.09		NM		97.03		77.33		166.25		NM		98.62		(159) bps
Loans-to-deposits ratio (average balances)2		77.31		166.20		NM		98.81		77.55		159.84		NM		98.14		67 bps
Return on average total tangible assets		0.66		1.48		NM		0.91		0.63		1.42		NM		0.79		12 bps
Return on average tangible common equity3		7.06		13.18		NM		9.68		6.97		12.94		NM		8.43		125 bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

² Includes loans and leases held for sale.

³ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

10

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED

(in millions, except ratio data)

	FIRST QUARTER 2017								FIRST QUARTER 2016								CHANGE
																	1Q17 from 1Q16
	Consumer Banking		Commercial  Banking		Other1		Consolidated		Consumer Banking		Commercial  Banking		Other1		Consolidated		$/bps		%
Net interest income		$638		$346		$21		$1,005		$581		$300		$23		$904		$101		11%
Noninterest income		220		134		25		379		208		99		23		330		49		15
Total revenue		858		480		46		1,384		789		399		46		1,234		150		12
Noninterest expense		647		190		17		854		616		187		8		811		43		5
Profit before provision for credit losses		211		290		29		530		173		212		38		423		107		25
Provision for credit losses		64		19		13		96		63		9		19		91		5		5
Income before income tax expense (benefit)		147		271		16		434		110		203		19		332		102		31
Income tax expense (benefit)		52		91		(29)		114		39		70		–		109		5		5
Net income		$95		$180		$45		$320		$71		$133		$19		$223		$97		43%
Average Balances
Total assets		$58,660		$49,243		$40,883		$148,786		$55,116		$45,304		$38,360		$138,780		$10,006		7%
Total loans and leases2		57,309		48,154		3,186		108,649		53,744		43,899		2,974		100,617		8,032		8
Deposits		74,133		28,973		6,848		109,954		70,871		24,833		6,277		101,981		7,973		8
Interest-earning assets		57,361		48,283		30,766		136,410		53,793		43,987		28,385		126,165		10,245		8
Key Metrics
Net interest margin		4.51%		2.91%		NM		2.96%		4.35%		2.74%		NM		2.86%		10 bps
Efficiency ratio		75.41		39.80		NM		61.68		78.08		46.74		NM		65.66		(398) bps
Loans-to-deposits ratio (period-end balances)2		75.66		165.09		NM		97.03		74.74		185.13		NM		99.16		(213) bps
Loans-to-deposits ratio (average balances)2		77.31		166.20		NM		98.81		75.83		176.78		NM		98.66		15 bps
Return on average total tangible assets		0.66		1.48		NM		0.91		0.52		1.18		NM		0.68		23 bps
Return on average tangible common equity3		7.06		13.18		NM		9.68		5.59		11.19		NM		6.61		307 bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

² Includes loans and leases held for sale.

³ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

11

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING

(in millions, except ratio data)

	QUARTERLY TRENDS
CONSUMER BANKING											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
Net interest income		$638		$639		$621		$602		$581		($1)		–%		$57		10%
Noninterest income		220		227		229		219		208		(7)		(3)		12		6
Total revenue		858		866		850		821		789		(8)		(1)		69		9
Noninterest expense		647		649		650		632		616		(2)		–		31		5
Profit before provision for credit losses		211		217		200		189		173		(6)		(3)		38		22
Provision for credit losses		64		74		57		49		63		(10)		(14)		1		2
Income before income tax expense		147		143		143		140		110		4		3		37		34
Income tax expense		52		51		51		50		39		1		2		13		33
Net income		$95		$92		$92		$90		$71		$3		3%		$24		34%
Average Balances
Total assets		$58,660		$58,066		$56,689		$55,660		$55,116		$594		1%		$3,544		6%
Total loans and leases1		57,309		56,711		55,376		54,353		53,744		598		1		3,565		7
Deposits		74,133		73,124		72,141		71,863		70,871		1,009		1		3,262		5
Interest-earning assets		57,361		56,764		55,423		54,400		53,793		597		1		3,568		7
Key Metrics
Net interest margin		4.51%		4.47%		4.46%		4.45%		4.35%		4 bps				16 bps
Efficiency ratio		75.41		74.90		76.46		76.98		78.08		51 bps				(267) bps
Loans-to-deposits ratio (period-end balances)1		75.66		77.33		77.22		76.05		74.74		(167) bps				92 bps
Loans-to-deposits ratio (average balances)1		77.31		77.55		76.76		75.63		75.83		(24) bps				148 bps
Return on average total tangible assets		0.66		0.63		0.64		0.65		0.52		3 bps				14 bps
Return on average tangible common equity2		7.06		6.97		7.04		7.09		5.59		9 bps				147 bps

¹ Includes loans and leases held for sale.

² Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

12

SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING

(in millions, except ratio data)

	QUARTERLY TRENDS
COMMERCIAL BANKING											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
Net interest income		$346		$347		$327		$314		$300		($1)		–%		$46		15%
Noninterest income		134		122		123		122		99		12		10		35		35
Total revenue		480		469		450		436		399		11		2		81		20
Noninterest expense		190		187		181		186		187		3		2		3		2
Profit before provision for credit losses		290		282		269		250		212		8		3		78		37
Provision for credit losses		19		20		19		(1)		9		(1)		(5)		10		111
Income before income tax expense		271		262		250		251		203		9		3		68		33
Income tax expense		91		90		88		87		70		1		1		21		30
Net income		$180		$172		$162		$164		$133		$8		5%		$47		35%
Average Balances
Total assets		$49,243		$48,024		$47,902		$47,388		$45,304		$1,219		3%		$3,939		9%
Total loans and leases1		48,154		47,010		46,611		46,073		43,899		1,144		2		4,255		10
Deposits		28,973		29,410		27,847		25,113		24,833		(437)		(1)		4,140		17
Interest-earning assets		48,283		47,070		46,666		46,170		43,987		1,213		3		4,296		10
Key Metrics
Net interest margin		2.91%		2.93%		2.79%		2.74%		2.74%		(2) bps				17 bps
Efficiency ratio		39.80		39.83		40.21		42.88		46.74		(3) bps				(694) bps
Loans-to-deposits ratio (period-end balances)1		165.09		166.25		161.45		172.65		185.13		(116) bps				(2,004) bps
Loans-to-deposits ratio (average balances)1		166.20		159.84		167.38		183.46		176.78		636 bps				(1,058) bps
Return on average total tangible assets		1.48		1.42		1.35		1.39		1.18		6 bps				30 bps
Return on average tangible common equity2		13.18		12.94		12.50		13.04		11.19		24 bps				199 bps

¹ Includes loans and leases held for sale.

² Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

13

SEGMENT FINANCIAL HIGHLIGHTS - OTHER

(in millions)

	QUARTERLY TRENDS
OTHER1											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
Net interest income		$21		$–		($3)		$7		$23		$21		100%		($2)		(9%)
Noninterest income		25		28		83		14		23		(3)		(11)		2		9
Total revenue		46		28		80		21		46		18		64		–		–
Noninterest expense		17		11		36		9		8		6		55		9		113
Profit before provision for credit losses		29		17		44		12		38		12		71		(9)		(24)
Provision for credit losses		13		8		10		42		19		5		63		(6)		(32)
Income (loss) before income tax expense (benefit)		16		9		34		(30)		19		7		78		(3)		(16)
Income tax expense (benefit)		(29)		(9)		(9)		(19)		–		(20)		(222)		(29)		(100)
Net income (loss)		$45		$18		$43		($11)		$19		$27		150%		$26		137%
Average Balances
Total assets		$40,883		$41,225		$39,808		$39,131		$38,360		($342)		(1%)		$2,523		7%
Total loans and leases		3,186		3,370		2,592		3,059		2,974		(184)		(5)		212		7
Deposits		6,848		6,591		6,658		7,005		6,277		257		4		571		9
Interest-earning assets		30,766		30,924		29,580		28,922		28,385		(158)		(1)		2,381		8

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

14

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATED

(in millions, except ratio data)

	QUARTERLY TRENDS
CONSOLIDATED											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$/bps		%		$/bps		%
Net interest income		$1,005		$986		$945		$923		$904		$19		2%		$101		11%
Noninterest income		379		377		435		355		330		2		1		49		15
Total revenue		1,384		1,363		1,380		1,278		1,234		21		2		150		12
Noninterest expense		854		847		867		827		811		7		1		43		5
Profit before provision for credit losses		530		516		513		451		423		14		3		107		25
Provision for credit losses		96		102		86		90		91		(6)		(6)		5		5
Income before income tax expense		434		414		427		361		332		20		5		102		31
Income tax expense		114		132		130		118		109		(18)		(14)		5		5
Net income		$320		$282		$297		$243		$223		$38		13%		$97		43%
Average Balances
Total assets		$148,786		$147,315		$144,399		$142,179		$138,780		$1,471		1%		$10,006		7%
Total loans and leases1		108,649		107,091		104,579		103,485		100,617		1,558		1		8,032		8
Deposits		109,954		109,125		106,646		103,981		101,981		829		1		7,973		8
Interest-earning assets		136,410		134,758		131,669		129,492		126,165		1,652		1		10,245		8
Key Metrics
Net interest margin		2.96%		2.90%		2.84%		2.84%		2.86%		6 bps				10 bps
Efficiency ratio		61.68		62.18		62.88		64.71		65.66		(50) bps				(398) bps
Loans-to-deposits ratio (period-end balances)1		97.03		98.62		97.85		98.25		99.16		(159) bps				(213) bps
Loans-to-deposits ratio (average balances)1		98.81		98.14		98.06		99.52		98.66		67 bps				15 bps
Return on average total tangible assets		0.91		0.79		0.86		0.72		0.68		12 bps				23 bps
Return on average tangible common equity		9.68		8.43		8.58		7.30		6.61		125 bps				307 bps

¹ Includes loans and leases held for sale.

15

SEGMENT FINANCIAL HIGHLIGHTS

(in millions)

	QUARTERLY TRENDS
											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
Net interest income:
Consumer Banking		$638		$639		$621		$602		$581		($1)		–%		$57		10%
Commercial Banking		346		347		327		314		300		(1)		–		46		15
Other		21		–		(3)		7		23		21		100		(2)		(9)
Net interest income		$1,005		$986		$945		$923		$904		$19		2%		$101		11%
Noninterest income:
Consumer Banking		$220		$227		$229		$219		$208		($7)		(3%)		$12		6%
Commercial Banking		134		122		123		122		99		12		10		35		35
Other		25		28		83		14		23		(3)		(11)		2		9
Noninterest income		$379		$377		$435		$355		$330		$2		1%		$49		15%
Total revenue:
Consumer Banking		$858		$866		$850		$821		$789		($8)		(1%)		$69		9%
Commercial Banking		480		469		450		436		399		11		2		81		20
Other		46		28		80		21		46		18		64		–		–
Total revenue		$1,384		$1,363		$1,380		$1,278		$1,234		$21		2%		$150		12%
Noninterest expense:
Consumer Banking		$647		$649		$650		$632		$616		($2)		–%		$31		5%
Commercial Banking		190		187		181		186		187		3		2		3		2
Other		17		11		36		9		8		6		55		9		113
Noninterest expense		$854		$847		$867		$827		$811		$7		1%		$43		5%
Profit before provision for credit losses:
Consumer Banking		$211		$217		$200		$189		$173		($6)		(3%)		$38		22%
Commercial Banking		290		282		269		250		212		8		3		78		37
Other		29		17		44		12		38		12		71		(9)		(24)
Profit before provision for credit losses		$530		$516		$513		$451		$423		$14		3%		$107		25%

16

SEGMENT FINANCIAL HIGHLIGHTS, CONTINUED

(in millions)

	QUARTERLY TRENDS
											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
Provision for credit losses:
Consumer Banking		$64		$74		$57		$49		$63		($10)		(14)%		$1		2%
Commercial Banking		19		20		19		(1)		9		(1)		(5)		10		111
Other		13		8		10		42		19		5		63		(6)		(32)
Provision for credit losses		$96		$102		$86		$90		$91		($6)		(6)%		$5		5%
Income before income tax expense:
Consumer Banking		$147		$143		$143		$140		$110		$4		3%		$37		34%
Commercial Banking		271		262		250		251		203		9		3		68		33
Other		16		9		34		(30)		19		7		78		(3)		(16)
Income before income tax expense		$434		$414		$427		$361		$332		$20		5%		$102		31%
Income tax expense:
Consumer Banking		$52		$51		$51		$50		$39		$1		2%		$13		33%
Commercial Banking		91		90		88		87		70		1		1		21		30
Other		(29)		(9)		(9)		(19)		–		(20)		(222)		(29)		(100)
Income tax expense		$114		$132		$130		$118		$109		($18)		(14)%		$5		5%
Net income:
Consumer Banking		$95		$92		$92		$90		$71		$3		3%		$24		34%
Commercial Banking		180		172		162		164		133		8		5		47		35
Other		45		18		43		(11)		19		27		150		26		137
Net income		$320		$282		$297		$243		$223		$38		13%		$97		43%

17

SEGMENT FINANCIAL HIGHLIGHTS, CONTINUED

(in millions)

	QUARTERLY TRENDS
AVERAGE BALANCES											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
Total assets:
Consumer Banking		$58,660		$58,066		$56,689		$55,660		$55,116		$594		1%		$3,544		6%
Commercial Banking		49,243		48,024		47,902		47,388		45,304		1,219		3		3,939		9
Other		40,883		41,225		39,808		39,131		38,360		(342)		(1)		2,523		7
Total Assets		$148,786		$147,315		$144,399		$142,179		$138,780		$1,471		1%		$10,006		7%
Loans and leases1:
Consumer Banking		$57,309		$56,711		$55,376		$54,353		$53,744		$598		1%		$3,565		7%
Commercial Banking		48,154		47,010		46,611		46,073		43,899		1,144		2		4,255		10
Other		3,186		3,370		2,592		3,059		2,974		(184)		(5)		212		7
Total loans and leases		$108,649		$107,091		$104,579		$103,485		$100,617		$1,558		1%		$8,032		8%
Deposits:
Consumer Banking		$74,133		$73,124		$72,141		$71,863		$70,871		$1,009		1%		$3,262		5%
Commercial Banking		28,973		29,410		27,847		25,113		24,833		(437)		(1)		4,140		17
Other		6,848		6,591		6,658		7,005		6,277		257		4		571		9
Total deposits		$109,954		$109,125		$106,646		$103,981		$101,981		$829		1%		$7,973		8%
Interest-earning assets:
Consumer Banking		$57,361		$56,764		$55,423		$54,400		$53,793		$597		1%		$3,568		7%
Commercial Banking		48,283		47,070		46,666		46,170		43,987		1,213		3		4,296		10
Other		30,766		30,924		29,580		28,922		28,385		(158)		(1)		2,381		8
Total interest-earning assets		$136,410		$134,758		$131,669		$129,492		$126,165		$1,652		1%		$10,245		8%

¹ Includes loans and leases held for sale.

18

SEGMENT FINANCIAL HIGHLIGHTS, CONTINUED

	QUARTERLY TRENDS
KEY METRICS											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16		1Q16
											bps		bps
Net Interest Margin (NIM)
Consumer Banking		4.51%		4.47%		4.46%		4.45%		4.35%		4		16
Commercial Banking		2.91		2.93		2.79		2.74		2.74		(2)		17
Other		NM		NM		NM		NM		NM		–		–
NIM		2.96		2.90		2.84		2.84		2.86		6		10
Efficiency Ratio
Consumer Banking		75.41%		74.90%		76.46%		76.98%		78.08%		51		(267)
Commercial Banking		39.80		39.83		40.21		42.88		46.74		(3)		(694)
Other		NM		NM		NM		NM		NM		–		–
Efficiency Ratio		61.68		62.18		62.88		64.71		65.66		(50)		(398)
Loans-to-Deposits Ratio (period-end balance) (LDR)1
Consumer Banking		75.66%		77.33%		77.22%		76.05%		74.74%		(167)		92
Commercial Banking		165.09		166.25		161.45		172.65		185.13		(116)		(2,004)
Other		NM		NM		NM		NM		NM		–		–
LDR		97.03		98.62		97.85		98.25		99.16		(159)		(213)
Loans-to-Deposits Ratio (average balance) (LDR)1
Consumer Banking		77.31%		77.55%		76.76%		75.63%		75.83%		(24)		148
Commercial Banking		166.20		159.84		167.38		183.46		176.78		636		(1,058)
Other		NM		NM		NM		NM		NM		–		–
LDR		98.81		98.14		98.06		99.52		98.66		67		15
Return on Average Tangible Assets (ROTA)
Consumer Banking		0.66%		0.63%		0.64%		0.65%		0.52%		3		14
Commercial Banking		1.48		1.42		1.35		1.39		1.18		6		30
Other		NM		NM		NM		NM		NM		–		–
ROTA		0.91		0.79		0.86		0.72		0.68		12		23
Return on Average Tangible Common Equity (ROTCE)2
Consumer Banking		7.06%		6.97%		7.04%		7.09%		5.59%		9		147
Commercial Banking		13.18		12.94		12.50		13.04		11.19		24		199
Other		NM		NM		NM		NM		NM		–		–
ROTCE		9.68		8.43		8.58		7.30		6.61		125		307

¹ Includes loans and leases held for sale.

² Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

19

CREDIT-RELATED INFORMATION

(in millions)

	AS OF										MARCH 31, 2017 CHANGE
	Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2016		Dec 31, 2016				Mar 31, 2016
											$		%		$		%
CREDIT EXPOSURE:
Commercial		$37,369		$37,274		$36,449		$35,927		$34,671		$95		–%		$2,698		8%
Commercial real estate		10,915		10,624		10,152		9,825		9,406		291		3		1,509		16
Leases		3,608		3,753		3,788		3,805		3,895		(145)		(4)		(287)		(7)
Total commercial		51,892		51,651		50,389		49,557		47,972		241		–		3,920		8
Residential mortgages		15,389		15,115		14,602		13,855		13,345		274		2		2,044		15
Home equity loans		1,730		1,858		2,027		2,177		2,313		(128)		(7)		(583)		(25)
Home equity lines of credit		13,812		14,100		14,271		14,418		14,526		(288)		(2)		(714)		(5)
Home equity loans serviced by others1		698		750		796		860		930		(52)		(7)		(232)		(25)
Home equity lines of credit serviced by others1		201		219		238		273		339		(18)		(8)		(138)		(41)
Automobile		13,636		13,938		14,063		14,075		13,847		(302)		(2)		(211)		(2)
Education2		7,242		6,610		5,997		5,516		5,006		632		10		2,236		45
Credit card		1,650		1,691		1,644		1,613		1,581		(41)		(2)		69		4
Other retail		1,861		1,737		1,440		1,207		1,132		124		7		729		64
Total retail		56,219		56,018		55,078		53,994		53,019		201		–		3,200		6
Total loans and leases		108,111		107,669		105,467		103,551		100,991		442		–		7,120		7
Derivative receivable - commercial3		346		621		1,084		1,297		1,057		(275)		(44)		(711)		(67)
Derivative receivable - retail		11		6		18		15		11		5		83		–		–
Total derivative receivable		357		627		1,102		1,312		1,068		(270)		(43)		(711)		(67)
Total credit-related assets		108,468		108,296		106,569		104,863		102,059		172		–		6,409		6
Undrawn commitments to extend credit - commercial		34,650		34,005		32,991		32,018		30,352		645		2		4,298		14
Financial standby letters of credit		1,912		1,892		1,980		1,946		1,921		20		1		(9)		–
Performance letters of credit		48		40		40		37		41		8		20		7		17
Commercial letters of credit		43		43		55		70		63		–		–		(20)		(32)
Marketing rights		44		44		44		46		47		–		–		(3)		(6)
Risk participation agreements		19		19		51		64		53		–		–		(34)		(64)
Total commercial lending-related arrangements		36,716		36,043		35,161		34,181		32,477		673		2		4,239		13
Undrawn commitments to extend credit - retail		28,160		26,867		27,134		26,604		26,637		1,293		5		1,523		6
Residential mortgage loans sold with recourse		8		8		9		9		10		–		–		(2)		(20)
Total retail lending-related arrangements		28,168		26,875		27,143		26,613		26,647		1,293		5		1,521		6
Total lending-related arrangements		64,884		62,918		62,304		60,794		59,124		1,966		3		5,760		10
Total credit exposure		$173,352		$171,214		$168,873		$165,657		$161,183		$2,138		1%		$12,169		8%
Memo: Total credit exposure by product category
Commercial exposure		$88,954		$88,315		$86,634		$85,035		$81,506		$639		1%		$7,448		9%
Retail exposure		84,398		82,899		82,239		80,622		79,677		1,499		2		4,721		6
Total credit exposure		$173,352		$171,214		$168,873		$165,657		$161,183		$2,138		1%		$12,169		8%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During the first quarter of 2017 we changed the name of our student loan class to education.

³ First quarter 2017 balance reflects a reduction as a result of changes in the treatment of variation margin on centrally cleared derivatives.

20

CREDIT-RELATED INFORMATION, CONTINUED

(in millions, except ratio data)

	AS OF										MARCH 31, 2017 CHANGE
	Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2016		Dec 31, 2016				Mar 31, 2016
											$/bps		%		$/bps		%
NONPERFORMING ASSETS:
Commercial		$367		$322		$334		$277		$284		$45		14%		$83		29%
Commercial real estate		46		50		62		70		86		(4)		(8)		(40)		(47)
Leases		–		15		–		–		–		(15)		(100)		–		–
Total commercial		413		387		396		347		370		26		7		43		12
Residential mortgages		142		144		170		174		174		(2)		(1)		(32)		(18)
Home equity loans		89		98		105		104		99		(9)		(9)		(10)		(10)
Home equity lines of credit		238		243		249		251		261		(5)		(2)		(23)		(9)
Home equity loans serviced by others1		29		32		32		33		37		(3)		(9)		(8)		(22)
Home equity lines of credit serviced by others1		30		33		42		38		38		(3)		(9)		(8)		(21)
Automobile		52		50		55		43		42		2		4		10		24
Education2		38		38		38		37		40		–		–		(2)		(5)
Credit card		16		16		16		14		16		–		–		–		–
Other retail		3		4		4		3		2		(1)		(25)		1		50
Total retail		637		658		711		697		709		(21)		(3)		(72)		(10)
Nonperforming loans and leases		1,050		1,045		1,107		1,044		1,079		5		–		(29)		(3)
Accruing loans past due 90 days or more not included above		$26		$26		$24		$26		$32		$–		–		($6)		(19)
Commercial		$–		$–		$–		$1		$1		$–		–%		($1)		(100%)
Retail		45		49		49		47		47		(4)		(8)		(2)		(4)
Other nonperforming assets		45		49		49		48		48		(4)		(8)		(3)		(6)
Nonperforming assets		$1,095		$1,094		$1,156		$1,092		$1,127		$1		–%		($32)		(3%)
NONPERFORMING ASSETS BY PRODUCT CATEGORY:
Commercial		$413		$387		$396		$348		$371		$26		7%		$42		11%
Retail		682		707		760		744		756		(25)		(4)		(74)		(10)
Nonperforming assets		$1,095		$1,094		$1,156		$1,092		$1,127		$1		–%		($32)		(3%)
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases		1.13%		1.15%		1.18%		1.20%		1.21%		(2) bps				(8) bps
Allowance for loan and lease losses to nonperforming loans and leases		116.60		118.32		112.03		119.27		113.43		(172) bps				317 bps
Nonperforming loans and leases to loans and leases		0.97		0.97		1.05		1.01		1.07		– bps				(10) bps
Nonperforming assets to total assets		0.73		0.73		0.79		0.75		0.80		– bps				(7) bps

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During the first quarter of 2017 we changed the name of our student loan class to education.

21

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)

	QUARTERLY TRENDS
											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS:
Commercial		$20		$19		$20		$4		$13		$1		5%		$7		54%
Commercial real estate		4		1		10		3		–		3		NM		4		100
Leases		–		6		3		–		–		(6)		(100)		–		–
Total commercial		24		26		33		7		13		(2)		(8)		11		85
Residential mortgages		3		6		4		5		6		(3)		(50)		(3)		(50)
Home equity loans		2		3		7		3		3		(1)		(33)		(1)		(33)
Home equity lines of credit		10		10		9		11		13		–		–		(3)		(23)
Home equity loans serviced by others1		5		9		9		11		9		(4)		(44)		(4)		(44)
Home equity lines of credit serviced by others1		3		2		3		4		3		1		50		–		–
Automobile		44		50		39		32		39		(6)		(12)		5		13
Education2		13		16		11		14		11		(3)		(19)		2		18
Credit card		16		15		14		15		14		1		7		2		14
Other retail		13		15		16		11		15		(2)		(13)		(2)		(13)
Total retail		109		126		112		106		113		(17)		(13)		(4)		(4)
Total gross charge-offs		$133		$152		$145		$113		$126		($19)		(13%)		$7		6%
GROSS RECOVERIES:
Commercial		$5		$8		$5		$5		$3		($3)		(38%)		$2		67%
Commercial real estate		–		2		9		–		1		(2)		(100)		(1)		(100)
Leases		–		–		–		–		–		–		–		–		–
Total commercial		5		10		14		5		4		(5)		(50)		1		25
Residential mortgages		1		2		2		2		3		(1)		(50)		(2)		(67)
Home equity loans		3		3		10		3		2		–		–		1		50
Home equity lines of credit		4		4		7		4		3		–		–		1		33
Home equity loans serviced by others1		4		4		5		6		4		–		–		–		–
Home equity lines of credit serviced by others1		2		1		2		2		1		1		100		1		100
Automobile		18		16		15		17		17		2		13		1		6
Education2		4		2		3		3		3		2		100		1		33
Credit card		2		2		2		2		2		–		–		–		–
Other retail		3		4		2		4		4		(1)		(25)		(1)		(25)
Total retail		41		38		48		43		39		3		8		2		5
Total gross recoveries		$46		$48		$62		$48		$43		($2)		(4%)		$3		7%
NET CHARGE-OFFS (RECOVERIES):
Commercial		$15		$11		$15		($1)		$10		$4		36%		$5		50%
Commercial real estate		4		(1)		1		3		(1)		5		NM		5		NM
Leases		–		6		3		–		–		(6)		(100)		–		–
Total commercial		19		16		19		2		9		3		19		10		111
Residential mortgages		2		4		2		3		3		(2)		(50)		(1)		(33)
Home equity loans		(1)		–		(3)		–		1		(1)		100		(2)		(200)
Home equity lines of credit		6		6		2		7		10		–		–		(4)		(40)
Home equity loans serviced by others1		1		5		4		5		5		(4)		(80)		(4)		(80)
Home equity lines of credit serviced by others1		1		1		1		2		2		–		–		(1)		(50)
Automobile		26		34		24		15		22		(8)		(24)		4		18
Education2		9		14		8		11		8		(5)		(36)		1		13
Credit card		14		13		12		13		12		1		8		2		17
Other retail		10		11		14		7		11		(1)		(9)		(1)		(9)
Total retail		68		88		64		63		74		(20)		(23)		(6)		(8)
Total net charge-offs (recoveries)		$87		$104		$83		$65		$83		($17)		(16%)		$4		5%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During the first quarter of 2017 we changed the name of our student loan class to education.

22

CREDIT-RELATED INFORMATION, CONTINUED

(in millions, except rates)

	QUARTERLY TRENDS
											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$/bps		%		$/bps		%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES
Commercial		0.17%		0.13%		0.16%		(0.01%)		0.12%		4 bps				5 bps
Commercial real estate		0.14		(0.08)		0.05		0.11		(0.01)		22 bps				15 bps
Leases		–		0.65		0.30		–		–		(65) bps				– bps
Total commercial		0.15		0.13		0.15		0.01		0.08		2 bps				7 bps
Residential mortgages		0.06		0.10		0.05		0.08		0.09		(4) bps				(3) bps
Home equity loans		(0.21)		(0.02)		(0.36)		0.01		0.06		(19) bps				(27) bps
Home equity lines of credit		0.17		0.19		0.07		0.19		0.26		(2) bps				(9) bps
Home equity loans serviced by others1		0.37		2.36		1.88		2.47		2.03		(199) bps				(166) bps
Home equity lines of credit serviced by others1		2.25		2.34		1.84		2.35		2.09		(9) bps				16 bps
Automobile		0.77		0.96		0.69		0.41		0.65		(19) bps				12 bps
Education2		0.55		0.86		0.59		0.83		0.64		(31) bps				(9) bps
Credit card		3.36		3.15		2.84		3.19		3.07		21 bps				29 bps
Other retail		2.30		2.61		3.74		3.00		4.18		(31) bps				(188) bps
Total retail		0.49		0.63		0.47		0.48		0.55		(14) bps				(6) bps
Total loans and leases		0.33%		0.39%		0.32%		0.25%		0.33%		(6) bps				– bps
Memo: Average loans:
Commercial		$37,517		$36,965		$35,986		$35,622		$34,018		$552		1%		$3,499		10%
Commercial real estate		10,821		10,294		9,905		9,649		9,108		527		5		1,713		19
Leases		3,696		3,773		3,813		3,863		3,917		(77)		(2)		(221)		(6)
Total commercial		52,034		51,032		49,704		49,134		47,043		1,002		2		4,991		11
Residential mortgages		15,285		14,896		14,155		13,491		13,465		389		3		1,820		14
Home equity loans		1,793		1,934		2,088		2,231		2,471		(141)		(7)		(678)		(27)
Home equity lines of credit		13,955		14,188		14,314		14,477		14,632		(233)		(2)		(677)		(5)
Home equity loans serviced by others1		719		774		837		899		958		(55)		(7)		(239)		(25)
Home equity lines of credit serviced by others1		207		228		256		299		340		(21)		(9)		(133)		(39)
Automobile		13,772		13,994		14,053		13,972		13,792		(222)		(2)		(20)		–
Education2		6,837		6,215		5,750		5,407		4,852		622		10		1,985		41
Credit card		1,665		1,654		1,623		1,600		1,601		11		1		64		4
Other retail		1,798		1,619		1,256		1,167		1,108		179		11		690		62
Total retail		56,031		55,502		54,332		53,543		53,219		529		1		2,812		5
Total loans and leases		$108,065		$106,534		$104,036		$102,677		$100,262		$1,531		1%		$7,803		8%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² During the first quarter of 2017 we changed the name of our student loan class to education.

23

CREDIT-RELATED INFORMATION, CONTINUED

(in millions)

	QUARTERLY TRENDS
											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning		$1,236		$1,240		$1,246		$1,224		$1,216		($4)		–%		$20		2%
Charge-offs:
Commercial		24		26		33		7		13		(2)		(8)		11		85
Retail		109		126		112		106		113		(17)		(13)		(4)		(4)
Total charge-offs		133		152		145		113		126		(19)		(13)		7		6
Recoveries:
Commercial		5		10		14		5		4		(5)		(50)		1		25
Retail		41		38		48		43		39		3		8		2		5
Total recoveries		46		48		62		48		43		(2)		(4)		3		7
Net charge-offs		87		104		83		65		83		(17)		(16)		4		5
Provision for loan and lease losses:														–				–
Commercial		9		24		(2)		45		46		(15)		(63)		(37)		(80)
Retail		66		76		79		42		45		(10)		(13)		21		47
Total provision for loan and lease losses		75		100		77		87		91		(25)		(25)		(16)		(18)
Allowance for loan and lease losses - ending		$1,224		$1,236		$1,240		$1,246		$1,224		($12)		(1%)		$–		–%
Reserve for unfunded lending commitments - beginning		$72		$70		$61		$58		$58		$2		3%		$14		24%
Provision for unfunded lending commitments		21		2		9		3		–		19		NM		21		100
Reserve for unfunded lending commitments - ending		$93		$72		$70		$61		$58		$21		29%		$35		60%
Total allowance for credit losses - ending		$1,317		$1,308		$1,310		$1,307		$1,282		$9		1%		$35		3%
	AS OF
											MARCH 31, 2017 CHANGE
	Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2016		Dec 31, 2016				Mar 31, 2016
											$		%		$		%
ALLOWANCE COMPONENTS
ALLOWANCE FOR CREDIT LOSSES
Individually evaluated		$64		$63		$55		$52		$42		$1		2%		$22		52%
Formula-based evaluation		682		672		670		685		649		10		1		33		5
Total commercial		746		735		725		737		691		11		1		55		8
Individually evaluated		45		43		78		79		82		2		5		(37)		(45)
Formula-based evaluation		526		530		507		491		509		(4)		(1)		17		3
Total retail		571		573		585		570		591		(2)		–		(20)		(3)
Total allowance for credit losses		$1,317		$1,308		$1,310		$1,307		$1,282		$9		1%		$35		3%

24

CAPITAL AND RATIOS

(in millions, except ratio data)

	AS OF
											MARCH 31, 2017 CHANGE
	Mar 31, 2017		Dec 31, 2016		Sept 30, 2016		June 30, 2016		Mar 31, 2016		Dec 31, 2016				Mar 31, 2016
											$		%		$		%
CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)1:
CET1 capital		$13,941		$13,822		$13,763		$13,768		$13,570		$119		1%		$371		3%
Tier 1 capital		14,188		14,069		14,010		14,015		13,817		119		1		371		3
Total capital		17,475		17,347		17,290		17,823		17,587		128		1		(112)		(1)
Risk-weighted assets		124,881		123,857		121,612		119,492		116,591		1,024		1		8,290		7
Adjusted average assets2		143,430		141,677		138,425		136,301		132,951		1,753		1		10,479		8
CET1 capital ratio		11.2%		11.2%		11.3%		11.5%		11.6%
Tier 1 capital ratio		11.4		11.4		11.5		11.7		11.9
Total capital ratio		14.0		14.0		14.2		14.9		15.1
Tier 1 leverage ratio		9.9		9.9		10.1		10.3		10.4
Pro forma Basel III fully phased-in common equity tier 1 capital ratio		11.1		11.1		11.3		11.5		11.6
TANGIBLE COMMON EQUITY (PERIOD-END):
Common stockholders’ equity		$19,600		$19,499		$19,934		$19,979		$19,718		$101		1%		($118)		(1%)
Less: Goodwill		6,876		6,876		6,876		6,876		6,876		–		–		–		–
Less: Other intangible assets		–		1		1		2		3		(1)		(100)		(3)		(100)
Add: Deferred tax liabilities3		534		532		519		507		494		2		–		40		8
Total tangible common equity		$13,258		$13,154		$13,576		$13,608		$13,333		$104		1%		($75)		(1%)
TANGIBLE COMMON EQUITY (AVERAGE):
Common stockholders’ equity		$19,460		$19,645		$19,810		$19,768		$19,567		($185)		–%		($107)		(1%)
Less: Goodwill		6,876		6,876		6,876		6,876		6,876		–		–		–		–
Less: Other intangible assets		–		1		1		2		3		(1)		(100)		(3)		(100)
Add: Deferred tax liabilities3		531		523		509		496		481		8		2		50		10
Total tangible common equity		$13,115		$13,291		$13,442		$13,386		$13,169		($176)		(1%)		($54)		–%
INTANGIBLE ASSETS (PERIOD-END):
Goodwill		$6,876		$6,876		$6,876		$6,876		$6,876		$–		–%		$–		–%
Other intangible assets		–		1		1		2		3		(1)		(100)		(3)		(100)
Total intangible assets		$6,876		$6,877		$6,877		$6,878		$6,879		($1)		–%		($3)		–%

¹ Basel III transitional rules for institutions applying the standardized approach to calculating risk-weighted assets became effective January 1, 2015. The capital ratios and associated components are prepared using the Basel III standardized transitional approach. Basel III ratios assume that certain definitions impacting qualifying Basel III capital will phase in through 2019.

² Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangibles assets, net of deferred tax liabilities related to tax deductible goodwill, and the accumulated other comprehensive income impact related to the adoption of post-retirement benefit plan guidance under GAAP.

³ Deferred tax liabilities relate to tax-deductible goodwill, which is netted against goodwill when calculating tangible common equity.

25

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

(in millions, except share, per-share and ratio data)

Key Performance Metrics:

Our management team uses key performance metrics (KPMs) to gauge our performance and progress over time in achieving our strategic and operational goals and also in comparing our performance against our peers. We have established the following financial targets, in addition to others, as KPMs, which are utilized by our management in measuring our progress against financial goals and as a tool in helping assess performance for compensation purposes. These KPMs can largely be found in our periodic reports which are filed with the Securities and Exchange Commission, and are supplemented from time to time with additional information in connection with our quarterly earnings releases.

Our key performance metrics include:

Return on average tangible common equity (ROTCE);

Return on average total tangible assets (ROTA);

Efficiency ratio;

Operating leverage; and

Common equity tier 1 capital ratio (Basel III fully phased-in basis).

In establishing goals for these KPMs, we determined that they would be measured on a management-reporting basis, or an operating basis, which we refer to externally as “Adjusted” or “Underlying” results. We believe that these “Adjusted” or “Underlying” results provide the best representation of our financial progress toward these goals as they exclude items that our management does not consider indicative of our on-going financial performance. KPMs that contain “Adjusted” or “Underlying” results are considered non-GAAP financial measures.

Non-GAAP Financial Measures:

This document contains non-GAAP financial measures. The following tables present reconciliations of our non-GAAP measures. These reconciliations exclude “Adjusted” or “Underlying” items, which are included, where applicable, in the financial results presented in accordance with GAAP. “Adjusted” or “Underlying” items include certain items that may occur in a reporting period which management does not consider indicative of on-going financial performance.

The non-GAAP measures presented in the following tables include reconciliations to the most directly comparable GAAP measures and are: “noninterest income”, “total revenue”, “ noninterest expense”, “pre-provision profit”, “income before income tax expense”, “income tax expense”, “effective income tax rate”, “net income”, “net income available to common stockholders”, “other income”, “salaries and employee benefits”, “outside services”, “amortization of software expense”, “other operating expense”, “net income per average common share”, “return on average common equity” and “return on average total assets”.

We believe these non-GAAP measures provide useful information to investors because these are among the measures used by our management team to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe “Adjusted” or “Underlying” items in any period do not reflect the operational performance of the business in that period and, accordingly, it is useful to consider these line items with and without “Adjusted” or “Underlying” items. We believe this presentation also increases comparability of period-to-period results.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by other companies. We caution investors not to place undue reliance on such non-GAAP measures, but instead to consider them with the most directly comparable GAAP measure. Non-GAAP financial measures have limitations as analytical tools, and should not be considered in isolation, or as a substitute for our results as reported under GAAP.

26

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
												1Q17 Change
		1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
												$		%		$		%
Noninterest income, adjusted:
Noninterest income (GAAP)			$379		$377		$435		$355		$330		$2		1%		$49		15%
Less: Notable items			–		–		67		–		–		–		–		–		–
Noninterest income, adjusted (non-GAAP)			$379		$377		$368		$355		$330		$2		1%		$49		15%
Total revenue, adjusted:
Total revenue (GAAP)	A		$1,384		$1,363		$1,380		$1,278		$1,234		$21		2%		$150		12%
Less: Notable items			–		–		67		–		–		–		–		–		–
Total revenue, adjusted (non-GAAP)	B		$1,384		$1,363		$1,313		$1,278		$1,234		$21		2%		$150		12%
Noninterest expense, adjusted:
Noninterest expense (GAAP)	C		$854		$847		$867		$827		$811		$7		1%		$43		5%
Less: Notable items			–		–		36		–		–		–		–		–		–
Noninterest expense, adjusted (non-GAAP)	D		$854		$847		$831		$827		$811		$7		1%		$43		5%
Pre-provision profit:
Total revenue (GAAP)	A		$1,384		$1,363		$1,380		$1,278		$1,234		$21		2%		$150		12%
Noninterest expense (GAAP)	C		854		847		867		827		811		7		1		43		5
Pre-provision profit (GAAP)			$530		$516		$513		$451		$423		$14		3%		$107		25%
Pre-provision profit, adjusted:
Total revenue, adjusted (non-GAAP)	B		$1,384		$1,363		$1,313		$1,278		$1,234		$21		2%		$150		12%
Less: Noninterest expense, adjusted (non-GAAP)	D		854		847		831		827		811		7		1		43		5
Pre-provision profit, adjusted (non-GAAP)			$530		$516		$482		$451		$423		$14		3%		$107		25%
Income before income tax expense, adjusted:
Income before income tax expense (GAAP)			$434		$414		$427		$361		$332		$20		5%		$102		31%
Less: Income before income tax expense (benefit) related to notable items			–		–		31		–		–		–		–		–		–
Income before income tax expense, adjusted (non-GAAP)			$434		$414		$396		$361		$332		$20		5%		$102		31%
Income tax expense and effective income tax rate, adjusted:
Income tax expense (GAAP)			$114		$132		$130		$118		$109		($18)		(14%)		$5		5%
Less: Income tax expense (benefit) related to notable items			–		–		12		–		–		–		–		–		–
Income tax expense, adjusted (non-GAAP)			$114		$132		$118		$118		$109		($18)		(14%)		$5		5%
Net income, adjusted:
Net income (GAAP)	E		$320		$282		$297		$243		$223		$38		13%		$97		43%
Add: Notable items, net of income tax expense (benefit)			–		–		(19)		–		–		–		–		–		–
Net income, adjusted (non-GAAP)	F		$320		$282		$278		$243		$223		$38		13%		$97		43%
Net income available to common stockholders, adjusted:
Net income available to common stockholders (GAAP)	G		$313		$282		$290		$243		$216		$31		11%		$97		45%
Add: Notable items, net of income tax expense (benefit)			–		–		(19)		–		–		–		–		–		–
Net income available to common stockholders, adjusted (non-GAAP)	H		$313		$282		$271		$243		$216		$31		11%		$97		45%

27

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
												1Q17 Change
		1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
												$/bps		%		$/bps		%
Operating leverage:
Total revenue (GAAP)	A		$1,384		$1,363		$1,380		$1,278		$1,234		$21		1.54%		$150		12.16%
Less: Noninterest expense (GAAP)	C		854		847		867		827		811		7		0.83		43		5.30
Operating leverage															0.71%				6.86%
Operating leverage, adjusted:
Total revenue, adjusted (non-GAAP)	B		$1,384		$1,363		$1,313		$1,278		$1,234		$21		1.54%		$150		12.16%
Less: Noninterest expense, adjusted (non-GAAP)	D		854		847		831		827		811		7		0.83		43		5.30
Operating leverage, adjusted (non-GAAP)															0.71%				6.86%
Efficiency ratio and efficiency ratio, adjusted:
Efficiency ratio	C/A		61.68%		62.18%		62.88%		64.71%		65.66%		(50) bps				(398) bps
Efficiency ratio, adjusted (non-GAAP)	D/B		61.68		62.18		63.31		64.71		65.66		(50) bps				(398) bps
Return on average common equity and return on average common equity, adjusted:
Average common equity (GAAP)	I		$19,460		$19,645		$19,810		$19,768		$19,567		($185)		(1%)		($107)		(1%)
Return on average common equity	G/I		6.52%		5.70%		5.82%		4.94%		4.45%		82 bps				207 bps
Return on average common equity, adjusted (non-GAAP)	H/I		6.52		5.70		5.44		4.94		4.45		82 bps				207 bps
Return on average tangible common equity and return on average tangible common equity, adjusted:
Average common equity (GAAP)	I		$19,460		$19,645		$19,810		$19,768		$19,567		($185)		(1%)		($107)		(1%)
Less: Average goodwill (GAAP)			6,876		6,876		6,876		6,876		6,876		–		–		–		–
Less: Average other intangibles (GAAP)			–		1		1		2		3		(1)		(100)		(3)		(100)
Add: Average deferred tax liabilities related to goodwill (GAAP)			531		523		509		496		481		8		2		50		10
Average tangible common equity	J		$13,115		$13,291		$13,442		$13,386		$13,169		($176)		(1%)		($54)		–%
Return on average tangible common equity	G/J		9.68%		8.43%		8.58%		7.30%		6.61%		125 bps				307 bps
Return on average tangible common equity, adjusted (non-GAAP)	H/J		9.68		8.43		8.02		7.30		6.61		125 bps				307 bps
Return on average total assets and return on average total assets, adjusted:
Average total assets (GAAP)	K		$148,786		$147,315		$144,399		$142,179		$138,780		$1,471		1%		$10,006		7%
Return on average total assets	E/K		0.87%		0.76%		0.82%		0.69%		0.65%		11 bps				22 bps
Return on average total assets, adjusted (non-GAAP)	F/K		0.87		0.76		0.77		0.69		0.65		11 bps				22 bps
Return on average total tangible assets and return on average total tangible assets, adjusted:
Average total assets (GAAP)	K		$148,786		$147,315		$144,399		$142,179		$138,780		$1,471		1%		$10,006		7%
Less: Average goodwill (GAAP)			6,876		6,876		6,876		6,876		6,876		–		–		–		–
Less: Average other intangibles (GAAP)			–		1		1		2		3		(1)		(100)		(3)		(100)
Add: Average deferred tax liabilities related to goodwill (GAAP)			531		523		509		496		481		8		2		50		10
Average tangible assets	L		$142,441		$140,961		$138,031		$135,797		$132,382		$1,480		1%		$10,059		8%
Return on average total tangible assets	E/L		0.91%		0.79%		0.86%		0.72%		0.68%		12 bps				23 bps
Return on average total tangible assets, adjusted (non-GAAP)	F/L		0.91		0.79		0.80		0.72		0.68		12 bps				23 bps

28

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
												1Q17 Change
		1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
												$/bps		%		$/bps		%
Tangible book value per common share:
Common shares - at end of period (GAAP)	M		509,515,646		511,954,871		518,148,345		529,094,976		528,933,727		(2,439,225)		–%		(19,418,081)		(4%)
Common stockholders’ equity (GAAP)			$19,600		$19,499		$19,934		$19,979		$19,718		$101		1		($118)		(1)
Less: Goodwill (GAAP)			6,876		6,876		6,876		6,876		6,876		–		–		–		–
Less: Other intangible assets (GAAP)			–		1		1		2		3		(1)		(100)		(3)		(100)
Add: Deferred tax liabilities related to goodwill (GAAP)			534		532		519		507		494		2		–		40		8
Tangible common equity	N		$13,258		$13,154		$13,576		$13,608		$13,333		$104		1%		($75)		(1%)
Tangible book value per common share	N/M		$26.02		$25.69		$26.20		$25.72		$25.21		$0.33		1%		$0.81		3%
Net income per average common share - basic and diluted, adjusted:
Average common shares outstanding - basic (GAAP)	O		509,451,450		512,015,920		519,458,976		528,968,330		528,070,648		(2,564,470)		(1%)		(18,619,198)		(4%)
Average common shares outstanding - diluted (GAAP)	P		511,348,200		513,897,085		521,122,466		530,365,203		530,446,188		(2,548,885)		–		(19,097,988)		(4)
Net income available to common stockholders (GAAP)	G		$313		$282		$290		$243		$216		$31		11		$97		45
Net income per average common share - basic (GAAP)	G/O		0.61		0.55		0.56		0.46		0.41		0.06		11		0.20		49
Net income per average common share - diluted (GAAP)	G/P		0.61		0.55		0.56		0.46		0.41		0.06		11		0.20		49
Net income available to common stockholders, adjusted (non-GAAP)	H		313		282		271		243		216		31		11		97		45
Net income per average common share - basic, adjusted (non-GAAP)	H/O		0.61		0.55		0.52		0.46		0.41		0.06		11		0.20		49
Net income per average common share - diluted, adjusted (non-GAAP)	H/P		0.61		0.55		0.52		0.46		0.41		0.06		11		0.20		49
Pro forma Basel III fully phased-in common equity tier 1 capital ratio1:
Common equity tier 1 capital (regulatory)			$13,941		$13,822		$13,763		$13,768		$13,570
Less: Change in DTA and other threshold deductions (GAAP)			–		–		–		1		1
Pro forma Basel III fully phased-in common equity tier 1 capital	Q		$13,941		$13,822		$13,763		$13,767		$13,569
Risk-weighted assets (regulatory general risk weight approach)			$124,881		$123,857		$121,612		$119,492		$116,591
Add: Net change in credit and other risk-weighted assets (regulatory)			247		244		228		228		232
Pro forma Basel III standardized approach risk-weighted assets	R		$125,128		$124,101		$121,840		$119,720		$116,823
Pro forma Basel III fully phased-in common equity tier 1 capital ratio1	Q/R		11.1%		11.1%		11.3%		11.5%		11.6%

¹ Basel III ratios assume certain definitions impacting qualifying Basel III capital, which otherwise will phase in through 2019, are fully phased-in. Ratios also reflect the required US Standardized methodology for calculating RWAs, effective January 1, 2015.

29

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (CONTINUED)

(in millions, except share, per-share and ratio data)

	QUARTERLY TRENDS
											1Q17 Change
	1Q17		4Q16		3Q16		2Q16		1Q16		4Q16				1Q16
											$		%		$		%
Other income, adjusted
Other income (GAAP)		$24		$25		$87		$15		$20		($1)		(4%)		$4		20%
Less: Notable items		–		–		67		–		–		–		–		–		–
Other income, adjusted (non-GAAP)		$24		$25		$20		$15		$20		($1)		(4%)		$4		20%
Salaries and employee benefits, adjusted:
Salaries and employee benefits (GAAP)		$444		$420		$432		$432		$425		$24		6%		$19		4%
Less: Notable items		–		–		11		–		–		–		–		–		–
Salaries and employee benefits, adjusted (non-GAAP)		$444		$420		$421		$432		$425		$24		6%		$19		4%
Outside services, adjusted:
Outside services (GAAP)		$91		$98		$102		$86		$91		($7)		(7%)		$–		–%
Less: Notable items		–		–		8		–		–		–		–		–		–
Outside services, adjusted (non-GAAP)		$91		$98		$94		$86		$91		($7)		(7%)		$–		–%
Occupancy, adjusted:
Occupancy (GAAP)		$82		$77		$78		$76		$76		$5		6%		$6		8%
Less: Notable items		–		–		–		–		–		–		–		–		–
Occupancy, adjusted (non-GAAP)		$82		$77		$78		$76		$76		$5		6%		$6		8%
Equipment expense, adjusted:
Equipment expense (GAAP)		$67		$69		$65		$64		$65		($2)		(3%)		$2		3%
Less: Notable items		–		–		–		–		–		–		–		–		–
Equipment expense, adjusted (non-GAAP)		$67		$69		$65		$64		$65		($2)		(3%)		$2		3%
Amortization of software, adjusted:
Amortization of software (GAAP)		$44		$44		$46		$41		$39		$–		–%		$5		13%
Less: Notable items		–		–		3		–		–		–		–		–		–
Amortization of software, adjusted (non-GAAP)		$44		$44		$43		$41		$39		$–		–%		$5		13%
Other operating expense, adjusted:
Other operating expense (GAAP)		$126		$139		$144		$128		$115		($13)		(9%)		$11		10%
Less: Notable items		–		–		14		–		–		–		–		–		–
Other operating expense, adjusted (non-GAAP)		$126		$139		$130		$128		$115		($13)		(9%)		$11		10%

30

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS

(in millions, except ratio data)

		THREE MONTHS ENDED MAR 31,								THREE MONTHS ENDED DEC 31,
		2017								2016
		Consumer Banking		Commercial Banking		Other		Consolidated		Consumer Banking		Commercial Banking		Other		Consolidated
Net income available to common stockholders:
Net income (loss) (GAAP)	A		$95		$180		$45		$320		$92		$172		$18		$282
Less: Preferred stock dividends			–		–		7		7		–		–		–		–
Net income available to common stockholders	B		$95		$180		$38		$313		$92		$172		$18		$282
Return on average tangible common equity:
Average common equity (GAAP)			$5,460		$5,528		$8,472		$19,460		$5,275		$5,278		$9,092		$19,645
Less: Average goodwill (GAAP)			–		–		6,876		6,876		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		–		–		–		–		1		1
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		531		531		–		–		523		523
Average tangible common equity	C		$5,460		$5,528		$2,127		$13,115		$5,275		$5,278		$2,738		$13,291
Return on average tangible common equity	B/C		7.06%		13.18%		NM		9.68%		6.97%		12.94%		NM		8.43%
Return on average total tangible assets:
Average total assets (GAAP)			$58,660		$49,243		$40,883		$148,786		$58,066		$48,024		$41,225		$147,315
Less: Average goodwill (GAAP)			–		–		6,876		6,876		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		–		–		–		–		1		1
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		531		531		–		–		523		523
Average tangible assets	D		$58,660		$49,243		$34,538		$142,441		$58,066		$48,024		$34,871		$140,961
Return on average total tangible assets	A/D		0.66%		1.48%		NM		0.91%		0.63%		1.42%		NM		0.79%
Efficiency ratio:
Noninterest expense (GAAP)	E		$647		$190		$17		$854		$649		$187		$11		$847
Net interest income (GAAP)			638		346		21		1,005		639		347		–		986
Noninterest income (GAAP)			220		134		25		379		227		122		28		377
Total revenue (GAAP)	F		$858		$480		$46		$1,384		$866		$469		$28		$1,363
Efficiency ratio	E/F		75.41%		39.80%		NM		61.68%		74.90%		39.83%		NM		62.18%

31

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)

(in millions, except ratio data)

		THREE MONTHS ENDED SEPT 30,								THREE MONTHS ENDED JUNE 30,
		2016								2016
		Consumer        Banking		Commercial      Banking		Other		Consolidated		Consumer        Banking		Commercial      Banking		Other		Consolidated
Net income available to common stockholders:
Net income (loss) (GAAP)	A		$92		$162		$43		$297		$90		$164		($11)		$243
Less: Preferred stock dividends			–		–		7		7		–		–		–		–
Net income available to common stockholders	B		$92		$162		$36		$290		$90		$164		($11)		$243
Return on average tangible common equity:
Average common equity (GAAP)			$5,190		$5,172		$9,448		$19,810		$5,110		$5,040		$9,618		$19,768
Less: Average goodwill (GAAP)			–		–		6,876		6,876		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		1		1		–		–		2		2
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		509		509		–		–		496		496
Average tangible common equity	C		$5,190		$5,172		$3,080		$13,442		$5,110		$5,040		$3,236		$13,386
Return on average tangible common equity	B/C		7.04%		12.50%		NM		8.58%		7.09%		13.04%		NM		7.30%
Return on average total tangible assets:
Average total assets (GAAP)			$56,689		$47,902		$39,808		$144,399		$55,660		$47,388		$39,131		$142,179
Less: Average goodwill (GAAP)			–		–		6,876		6,876		–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		1		1		–		–		2		2
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		509		509		–		–		496		496
Average tangible assets	D		$56,689		$47,902		$33,440		$138,031		$55,660		$47,388		$32,749		$135,797
Return on average total tangible assets	A/D		0.64%		1.35%		NM		0.86%		0.65%		1.39%		NM		0.72%
Efficiency ratio:
Noninterest expense (GAAP)	E		$650		$181		$36		$867		$632		$186		$9		$827
Net interest income (GAAP)			621		327		(3)		945		602		314		7		923
Noninterest income (GAAP)			229		123		83		435		219		122		14		355
Total revenue (GAAP)	F		$850		$450		$80		$1,380		$821		$436		$21		$1,278
Efficiency ratio	E/F		76.46%		40.21%		NM		62.88%		76.98%		42.88%		NM		64.71%

32

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)

(in millions, except ratio data)

		THREE MONTHS ENDED MAR 31,
		2016
		Consumer        Banking		Commercial      Banking		Other		Consolidated
Net income available to common stockholders:
Net income (loss) (GAAP)	A		$71		$133		$19		$223
Less: Preferred stock dividends			–		–		7		7
Net income available to common stockholders	B		$71		$133		$12		$216
Return on average tangible common equity:
Average common equity (GAAP)			$5,089		$4,790		$9,688		$19,567
Less: Average goodwill (GAAP)			–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		3		3
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		481		481
Average tangible common equity	C		$5,089		$4,790		$3,290		$13,169
Return on average tangible common equity	B/C		5.59%		11.19%		NM		6.61%
Return on average total tangible assets:
Average total assets (GAAP)			$55,116		$45,304		$38,360		$138,780
Less: Average goodwill (GAAP)			–		–		6,876		6,876
Average other intangibles (GAAP)			–		–		3		3
Add: Average deferred tax liabilities related to goodwill (GAAP)			–		–		481		481
Average tangible assets	D		$55,116		$45,304		$31,962		$132,382
Return on average total tangible assets	A/D		0.52%		1.18%		NM		0.68%
Efficiency ratio:
Noninterest expense (GAAP)	E		$616		$187		$8		$811
Net interest income (GAAP)			581		300		23		904
Noninterest income (GAAP)			208		99		23		330
Total revenue (GAAP)	F		$789		$399		$46		$1,234
Efficiency ratio	E/F		78.08%		46.74%		NM		65.66%

33

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - UNDERLYING RESULTS

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
								1Q17 Change
		1Q17		4Q16		1Q16		4Q16				1Q16
								$/bps		%		$/bps		%
Income before income tax expense (GAAP)	A		$434		$414		$332		$20		5%		$102		31%
Income tax expense and effective income tax rate, underlying:
Income tax expense (GAAP)	B		$114		$132		$109		($18)		(14%)		$5		5%
Less: Settlement of certain state tax matters			(23)		–		–		(23)		100		(23)		100
Income tax expense, underlying	C		$137		$132		$109		$5		4%		$28		26%
Effective income tax rate (GAAP)	B/A		26.36%		31.90%		32.87%		(554)  bps				(651)  bps
Effective income tax rate, underlying	C/A		31.56		31.90		32.87		(34)  bps				(131)  bps
Net income, underlying:
Net income (GAAP)	D		$320		$282		$223		$38		13%		$97		43%
Less: Settlement of certain state tax matters			23		–		–		23		100		23		100
Net income, underlying	E		$297		$282		$223		$15		5%		$74		33%
Net income available to common stockholders, underlying:
Net income available to common stockholders (GAAP)	F		$313		$282		$216		$31		11%		$97		45%
Less: Settlement of certain state tax matters			23		–		–		23		100		23		100
Net income available to common stockholders, underlying	G		$290		$282		$216		$8		3%		$74		34%
Return on average common equity and return on average common equity, underlying:
Average common equity (GAAP)	H		$19,460		$19,645		$19,567		($185)		(1%)		($107)		(1%)
Return on average common equity	F/H		6.52%		5.70%		4.45%		82 bps				207 bps
Return on average common equity, underlying	G/H		6.05%		5.70%		4.45%		35 bps				160 bps
Return on average tangible common equity and return on average tangible common equity, underlying:
Average common equity (GAAP)	H		$19,460		$19,645		$19,567		($185)		(1%)		($107)		(1%)
Less: Average goodwill (GAAP)			6,876		6,876		6,876		–		–		–		–
Less: Average other intangibles (GAAP)			–		1		3		(1)		(100)		(3)		(100)
Add: Average deferred tax liabilities related to goodwill (GAAP)			531		523		481		8		2		50		10
Average tangible common equity	I		$13,115		$13,291		$13,169		($176)		(1%)		($54)		–%
Return on average tangible common equity	F/I		9.68%		8.43%		6.61%		125 bps				307 bps
Return on average tangible common equity, underlying	G/I		8.98		8.43		6.61		55 bps				237 bps
Return on average total assets and return on average total assets, underlying:
Average total assets (GAAP)	J		$148,786		$147,315		$138,780		$1,471		1%		$10,006		7%
Return on average total assets	D/J		0.87%		0.76%		0.65%		11 bps				22 bps
Return on average total assets, underlying	E/J		0.81		0.76		0.65		5 bps				16 bps

34

KEY PERFORMANCE METRICS, NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - UNDERLYING RESULTS (CONTINUED)

(in millions, except share, per-share and ratio data)

		QUARTERLY TRENDS
								1Q17 Change
		1Q17		4Q16		1Q16		4Q16				1Q16
								$/bps		%		$/bps		%
Return on average total tangible assets and return on average total tangible assets, underlying:
Average total assets (GAAP)	J		$148,786		$147,315		$138,780		$1,471		1%		$10,006		7%
Less: Average goodwill (GAAP)			6,876		6,876		6,876		–		–		–		–
Less: Average other intangibles (GAAP)			–		1		3		(1)		(100)		(3)		(100)
Add: Average deferred tax liabilities related to goodwill (GAAP)			531		523		481		8		2		50		10
Average tangible assets	K		$142,441		$140,961		$132,382		$1,480		1%		$10,059		8%
Return on average total tangible assets	D/K		0.91%		0.79%		0.68%		12 bps				23 bps
Return on average total tangible assets, underlying	E/K		0.85		0.79		0.68		6 bps				17 bps
Net income per average common share - basic and diluted, underlying:
Average common shares outstanding - basic (GAAP)	L		509,451,450		512,015,920		528,070,648		(2,564,470)		(1%)		(18,619,198)		(4%)
Average common shares outstanding - diluted (GAAP)	M		511,348,200		513,897,085		530,446,188		(2,548,885)		–		(19,097,988)		(4)
Net income available to common stockholders (GAAP)	F		$313		$282		$216		$31		11		$97		45
Net income per average common share - basic (GAAP)	F/L		0.61		0.55		0.41		0.06		11		0.20		49
Net income per average common share - diluted (GAAP)	F/M		0.61		0.55		0.41		0.06		11		0.20		49
Net income available to common stockholders, underlying	G		290		282		216		8		3		74		34
Net income per average common share - basic, underlying	G/L		0.57		0.55		0.41		0.02		4		0.16		39
Net income per average common share - diluted, underlying	G/M		0.57		0.55		0.41		0.02		4		0.16		39

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