Exhibit 99.3

Citizens Financial Group, Inc.

Financial Supplement

Fourth Quarter and Full Year 2015

1

Table of Contents	Page
Consolidated Financial Highlights	3
Consolidated Statements of Operations (unaudited)	5
Consolidated Balance Sheets (unaudited)	6
Loans and Deposits	7
Average Balance Sheets and Annualized Yields	8
Segment Financial Highlights	10
Credit-Related Information
Credit Exposure	21
Nonperforming Assets	22
Charge-offs, Recoveries and Related Ratios	23
Summary of Changes in the Allowances	25
Allowance Components	26
Capital and Ratios	27
Per-Share Related Information	28
Non-GAAP Financial Measures and Reconciliations	29
Forward-Looking Statements	37

2

CONSOLIDATED FINANCIAL HIGHLIGHTS

(dollars in millions, except per share and ratio data)

	QUARTERLY TRENDS																		FULL YEAR
											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
SELECTED OPERATING DATA
Total revenue		$1,232		$1,209		$1,200		$1,183		$1,179		$23		2%		$53		4%		$4,824		$4,979		($155)		(3%)
Noninterest expense		810		798		841		810		824		12		2		(14)		(2)		3,259		3,392		(133)		(4)
Profit before provision for credit losses		422		411		359		373		355		11		3		67		19		1,565		1,587		(22)		(1)
Provision for credit losses		91		76		77		58		72		15		20		19		26		302		319		(17)		(5)
NET INCOME		221		220		190		209		197		1		—		24		12		840		865		(25)		(3)
Net income, excluding restructuring charges and special items1		221		220		215		215		217		1		—		4		2		871		790		81		10
Net income available to common stockholders		221		213		190		209		197		8		4		24		12		833		865		(32)		(4)
Net income available to common stockholders, excluding restructuring charges and special items1		221		213		215		215		217		8		4		4		2		864		790		74		9
PER COMMON SHARE DATA
Basic earnings		$0.42		$0.40		$0.35		$0.38		$0.36		$0.02		5%		$0.06		17%		$1.55		$1.55		$—		—%
Diluted earnings		0.42		0.40		0.35		0.38		0.36		0.02		5		0.06		17		1.55		1.55		—		—
Basic earnings, excluding restructuring charges and special items1		0.42		0.40		0.40		0.39		0.40		0.02		5		0.02		5		1.61		1.42		0.19		13
Diluted earnings, excluding restructuring charges and special items1		0.42		0.40		0.40		0.39		0.39		0.02		5		0.03		8		1.61		1.42		0.19		13
Cash dividends declared and paid per share		0.10		0.10		0.10		0.10		0.10		—		—		—		—		0.40		1.43		(1.03)		(72)
Book value		36.76		36.68		36.00		35.73		35.30		0.08		—		1.46		4		36.76		35.30		1.46		4
Tangible book value1		24.63		24.52		24.03		23.96		23.46		0.11		—		1.17		5		24.63		23.46		1.17		5
COMMON SHARES OUTSTANDING
Average: Basic		527,648,630		530,985,255		537,729,248		546,291,363		546,810,009		(3,336,625)		(1%)		(19,161,379)		(4%)		535,599,731		556,674,146		(21,074,415)		(4%)
Diluted		530,275,673		533,398,158		539,909,366		549,798,717		550,676,298		(3,122,485)		(1)		(20,400,625)		(4)		538,220,898		557,724,936		(19,504,038)		(3)
Common shares at period-end		527,774,428		527,636,510		537,149,717		547,490,812		545,884,519		137,918		—		(18,110,091)		(3)		527,774,428		545,884,519		(18,110,091)		(3)
Closing share price		$26.19		$23.86		$27.31		$24.13		$24.86		$2.33		10		$1.33		5		$26.19		$24.86		$1.33		5
Market capitalization		13,822		12,589		14,670		13,211		13,571		1,233		10		251		2		13,822		13,571		251		2
SEGMENT NET INCOME
Consumer Banking		$67		$68		$66		$61		$52		($1)		(1%)		$15		29%		$262		$182		$80		44%
Commercial Banking		152		145		135		147		140		7		5		12		9		579		561		18		3
Other		2		7		(11)		1		5		(5)		(71)		(3)		(60)		(1)		122		(123)		(101)
NET INCOME		$221		$220		$190		$209		$197		$1		—%		$24		12%		$840		$865		($25)		(3%)

¹ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

3

CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED

(dollars in millions, except ratio and headcount data)

	QUARTERLY TRENDS																		FULL YEAR
											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
FINANCIAL RATIOS
Net interest margin		2.77%		2.76%		2.72%		2.77%		2.80%		1bps				(3)bps				2.75%		2.83%		(8)bps
Return on average common equity		4.51		4.40		3.94		4.36		4.06		11bps				45bps				4.30		4.46		(16)bps
Return on average common equity, excluding restructuring charges and special items1		4.51		4.40		4.45		4.49		4.48		11bps				3bps				4.46		4.07		39bps
Return on average tangible common equity1		6.75		6.60		5.90		6.53		6.12		15bps				63bps				6.45		6.71		(26)bps
Return on average tangible common equity, excluding restructuring charges and special items1		6.75		6.60		6.67		6.73		6.76		15bps				(1)bps				6.69		6.13		56bps
Return on average total assets		0.64		0.65		0.56		0.63		0.60		(1)bps				4bps				0.62		0.68		(6)bps
Return on average total assets, excluding restructuring charges and special items1		0.64		0.65		0.64		0.65		0.66		(1)bps				(2)bps				0.64		0.62		2bps
Return on average total tangible assets1		0.67		0.68		0.59		0.67		0.63		(1)bps				4bps				0.65		0.71		(6)bps
Return on average total tangible assets, excluding restructuring charges and special items1		0.67		0.68		0.67		0.69		0.69		(1)bps				(2)bps				0.68		0.65		3bps
Effective income tax rate		33.45		34.12		32.69		33.68		30.56		(67)bps				289bps				33.52		31.80		172bps
Efficiency ratio1		65.76		66.02		70.02		68.49		69.88		(26)bps				(412)bps				67.56		68.12		(56)bps
Efficiency ratio, excluding restructuring charges and special items1		65.76		66.02		66.70		67.65		67.11		(26)bps				(135)bps				66.52		68.70		(218)bps
CAPITAL RATIOS - PERIOD END (PRELIMINARY)2
CET1 capital ratio3		11.7%		11.8%		11.8%		12.2%		12.4%
Tier 1 capital ratio		12.0		12.0		12.1		12.2		12.4
Total capital ratio		15.3		15.4		15.3		15.5		15.8
Tier 1 leverage ratio		10.5		10.4		10.4		10.5		10.6
SELECTED BALANCE SHEET DATA (PERIOD END)
Total assets		$138,208		$135,447		$137,251		$136,535		$132,857		$2,761		2%		$5,351		4%		$138,208		$132,857		$5,351		4%
Loans and leases:
Commercial		46,214		45,269		45,068		43,982		43,226		945		2		2,988		7		46,214		43,226		2,988		7
Retail		52,828		52,162		51,470		50,512		50,184		666		1		2,644		5		52,828		50,184		2,644		5
Total loans and leases		99,042		97,431		96,538		94,494		93,410		1,611		2		5,632		6		99,042		93,410		5,632		6
Deposits		$102,539		$101,866		$100,615		$98,990		$95,707		$673		1		$6,832		7		$102,539		$95,707		$6,832		7
Long-term borrowed funds		9,886		4,153		3,890		3,904		4,642		5,733		138		5,244		113		9,886		4,642		5,244		113
Total stockholders’ equity		19,646		19,600		19,586		19,564		19,268		46		—		378		2		19,646		19,268		378		2
Loans-to-deposits ratio (period-end balances)4		96.94%		96.06%		96.64%		95.84%		97.89%		88bps				(95)bps				96.94%		97.89%		(95)bps
Loans-to-deposits ratio (average balances)4		97.21		96.29		97.49		98.58		97.34		92bps				(13)bps				97.37		96.95		42bps
Full-time equivalent employees		17,714		17,817		17,903		17,792		17,677		(103)		(1)		37		—		17,714		17,677		37		—

¹ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

² Basel III transitional rules for institutions applying the standardized approach to calculating risk-weighted assets became effective January 1, 2015. The capital ratios and associated components after January 1, 2015 are prepared using the Basel III standardized transitional approach. The capital ratios and associated components for periods December 31, 2014 and prior are prepared under the Basel I general capital rule.

³ Common equity tier 1 (“CET1”) capital under Basel III replaced tier 1 common capital under Basel I effective January 1, 2015.

⁴ Ratios include both loans and leases held for sale and deposits held for sale.

4

CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)

(dollars in millions)

	QUARTERLY TRENDS																		FULL YEAR
											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
INTEREST INCOME:
Interest and fees on loans and leases		$830		$812		$790		$779		$777		$18		2%		$53		7%		$3,211		$3,012		$199		7%
Interest and fees on loans held for sale		2		3		3		2		1		(1)		(33)		1		100		10		5		5		100
Interest and fees on other loans held for sale		—		3		3		1		1		(3)		(100)		(1)		(100)		7		23		(16)		(70)
Investment securities		153		154		155		159		161		(1)		(1)		(8)		(5)		621		619		2		—
Interest-bearing deposits in banks		1		2		1		1		1		(1)		(50)		—		—		5		5		—		—
Total interest income		986		974		952		942		941		12		1		45		5		3,854		3,664		190		5
INTEREST EXPENSE:
Deposits		60		65		60		52		48		(5)		(8)		12		25		237		156		81		52
Deposits held for sale		—		—		—		—		—		—		—		—		—		—		4		(4)		(100)
Federal funds purchased and securities sold under agreements to repurchase		3		4		2		7		7		(1)		(25)		(4)		(57)		16		32		(16)		(50)
Other short-term borrowed funds		16		17		19		15		19		(1)		(6)		(3)		(16)		67		89		(22)		(25)
Long-term borrowed funds		37		32		31		32		27		5		16		10		37		132		82		50		61
Total interest expense		116		118		112		106		101		(2)		(2)		15		15		452		363		89		25
Net interest income		870		856		840		836		840		14		2		30		4		3,402		3,301		101		3
NONINTEREST INCOME:
Service charges and fees		156		145		139		135		144		11		8		12		8		575		574		1		—
Card fees		60		60		60		52		58		—		—		2		3		232		233		(1)		—
Trust and investment services fees		39		41		41		36		38		(2)		(5)		1		3		157		158		(1)		(1)
Mortgage banking fees		20		18		30		33		16		2		11		4		25		101		71		30		42
Capital markets fees		15		21		30		22		25		(6)		(29)		(10)		(40)		88		91		(3)		(3)
Foreign exchange and trade finance fees		23		22		22		23		25		1		5		(2)		(8)		90		95		(5)		(5)
Bank-owned life insurance income		16		14		14		12		13		2		14		3		23		56		49		7		14
Securities gains, net		10		2		9		8		1		8		NM		9		NM		29		28		1		4
Other income		23		30		15		26		19		(7)		(23)		4		21		94		379		(285)		(75)
Total noninterest income		362		353		360		347		339		9		3		23		7		1,422		1,678		(256)		(15)
TOTAL REVENUE		1,232		1,209		1,200		1,183		1,179		23		2		53		4		4,824		4,979		(155)		(3)
Provision for credit losses		91		76		77		58		72		15		20		19		26		302		319		(17)		(5)
NONINTEREST EXPENSE:
Salaries and employee benefits		402		404		411		419		397		(2)		—		5		1		1,636		1,678		(42)		(3)
Outside services		104		89		99		79		106		15		17		(2)		(2)		371		420		(49)		(12)
Occupancy		74		75		90		80		81		(1)		(1)		(7)		(9)		319		326		(7)		(2)
Equipment expense		67		62		65		63		63		5		8		4		6		257		250		7		3
Amortization of software		38		35		37		36		43		3		9		(5)		(12)		146		145		1		1
Other operating expense		125		133		139		133		134		(8)		(6)		(9)		(7)		530		573		(43)		(8)
Total noninterest expense		810		798		841		810		824		12		2		(14)		(2)		3,259		3,392		(133)		(4)
Income before income tax expense		331		335		282		315		283		(4)		(1)		48		17		1,263		1,268		(5)		—
Income tax expense		110		115		92		106		86		(5)		(4)		24		28		423		403		20		5
NET INCOME		$221		$220		$190		$209		$197		$1		—%		$24		12%		$840		$865		($25)		(3%	)
Net income, excluding restructuring charges and special items1		$221		$220		$215		$215		$217		$1		—%		$4		2%		$871		$790		$81		10%
Net income available to common stockholders		$221		$213		$190		$209		$197		$8		4%		$24		12		$833		$865		($32)		(4)
Net income available to common stockholders, excluding restructuring charges and special items1		$221		$213		$215		$215		$217		$8		4%		$4		2%		$864		$790		$74		9%

¹ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

5

CONSOLIDATED BALANCE SHEETS (unaudited)

(dollars in millions)

PERIOD END BALANCES	AS OF										DECEMBER 31, 2015 CHANGE
	Dec 31, 2015		Sept 30, 2015		June 30, 2015		Mar 31, 2015		Dec 31, 2014		Sept 30, 2015				Dec 31, 2014
											$		%		$		%
ASSETS:
Cash and due from banks		$1,099		$1,067		$961		$954		$1,171		$32		3%		($72)		(6%)
Interest-bearing cash and due from banks		1,986		689		1,908		4,050		2,105		1,297		188		(119)		(6)
Interest-bearing deposits in banks		356		363		186		615		370		(7)		(2)		(14)		(4)
Securities available for sale, at fair value		17,884		18,197		18,662		19,041		18,656		(313)		(2)		(772)		(4)
Securities held to maturity		5,258		5,285		5,567		5,178		5,148		(27)		(1)		110		2
Other investment securities, at fair value		70		50		44		41		33		20		40		37		112
Other investment securities, at cost		863		822		861		861		867		41		5		(4)		—
Loans held for sale, at fair value		325		369		397		322		256		(44)		(12)		69		27
Other loans held for sale		40		51		300		54		25		(11)		(22)		15		60
Loans and leases		99,042		97,431		96,538		94,494		93,410		1,611		2		5,632		6
Less: Allowance for loan and lease losses		(1,216)		(1,201)		(1,201)		(1,202)		(1,195)		(15)		(1)		(21)		(2)
Net loans and leases		97,826		96,230		95,337		93,292		92,215		1,596		2		5,611		6
Derivative assets		625		838		665		742		629		(213)		(25)		(4)		(1)
Premises and equipment		595		560		580		584		595		35		6		—		—
Bank-owned life insurance		1,564		1,553		1,543		1,535		1,527		11		1		37		2
Goodwill		6,876		6,876		6,876		6,876		6,876		—		—		—		—
Due from broker		—		—		939		—		—		—		—		—		—
Other assets		2,841		2,497		2,425		2,390		2,384		344		14		457		19
TOTAL ASSETS		$138,208		$135,447		$137,251		$136,535		$132,857		$2,761		2%		$5,351		4%
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Deposits:
Noninterest-bearing		$27,649		$27,373		$26,678		$26,670		$26,086		$276		1%		$1,563		6%
Interest-bearing		74,890		74,493		73,937		72,320		69,621		397		1		5,269		8
Total deposits		102,539		101,866		100,615		98,990		95,707		673		1		6,832		7
Federal funds purchased and securities sold under agreements to repurchase		802		1,293		3,784		4,421		4,276		(491)		(38)		(3,474)		(81)
Other short-term borrowed funds		2,630		5,861		6,762		7,004		6,253		(3,231)		(55)		(3,623)		(58)
Derivative liabilities		485		641		556		616		612		(156)		(24)		(127)		(21)
Deferred taxes, net		730		637		558		586		493		93		15		237		48
Long-term borrowed funds		9,886		4,153		3,890		3,904		4,642		5,733		138		5,244		113
Due to broker		—		—		—		61		—		—		—		—		—
Other liabilities		1,490		1,396		1,500		1,389		1,606		94		7		(116)		(7)
TOTAL LIABILITIES		118,562		115,847		117,665		116,971		113,589		2,715		2		4,973		4
STOCKHOLDERS’ EQUITY:
Preferred stock:
$25.00 par value, 100,000,000 shares authorized		247		247		247		—		—		—		—		—		—
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented		6		6		6		6		6		—		—		—		—
Additional paid-in capital		18,725		18,718		18,714		18,707		18,676		7		—		49		—
Retained earnings		1,913		1,745		1,585		1,448		1,294		168		10		619		48
Treasury stock, at cost		(858)		(857)		(607)		(357)		(336)		(1)		—		(522)		(155)
Accumulated other comprehensive loss		(387)		(259)		(359)		(240)		(372)		(128)		(49)		(15)		(4)
TOTAL STOCKHOLDERS’ EQUITY		19,646		19,600		19,586		19,564		19,268		46		—		378		2
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$138,208		$135,447		$137,251		$136,535		$132,857		$2,761		2%		$5,351		4%
Memo: Total tangible common equity1		$13,000		$12,939		$12,909		$13,117		$12,806		$61		—%		$194		2%

¹ This is a non-GAAP financial measure. For further information on this measure, refer to page 32.

6

LOANS AND DEPOSITS

(dollars in millions)

PERIOD END BALANCES	AS OF										DECEMBER 31, 2015 CHANGE
	Dec 31, 2015		Sept 30, 2015		June 30, 2015		Mar 31, 2015		Dec 31, 2014		Sept 30, 2015				Dec 31, 2014
											$		%		$		%
LOANS AND LEASES:
Commercial		$33,264		$32,726		$33,027		$32,249		$31,431		$538		2%		$1,833		6%
Commercial real estate		8,971		8,678		8,157		7,863		7,809		293		3		1,162		15
Leases		3,979		3,865		3,884		3,870		3,986		114		3		(7)		—
Total commercial		46,214		45,269		45,068		43,982		43,226		945		2		2,988		7
Residential mortgages		13,318		12,792		12,253		11,808		11,832		526		4		1,486		13
Home equity loans		2,557		2,842		3,022		3,212		3,424		(285)		(10)		(867)		(25)
Home equity lines of credit		14,674		14,707		14,917		15,127		15,423		(33)		—		(749)		(5)
Home equity loans serviced by others1		986		1,054		1,126		1,192		1,228		(68)		(6)		(242)		(20)
Home equity lines of credit serviced by others1		389		441		494		544		550		(52)		(12)		(161)		(29)
Automobile		13,828		13,876		13,727		13,179		12,706		(48)		—		1,122		9
Student		4,359		3,846		3,355		2,852		2,256		513		13		2,103		93
Credit card		1,634		1,628		1,613		1,588		1,693		6		—		(59)		(3)
Other retail		1,083		976		963		1,010		1,072		107		11		11		1
Total retail		52,828		52,162		51,470		50,512		50,184		666		1		2,644		5
Total loans and leases		$99,042		$97,431		$96,538		$94,494		$93,410		$1,611		2%		$5,632		6%
Loans held for sale, at fair value		$325		$369		$397		$322		$256		($44)		(12%)		$69		27%
Other loans held for sale		40		51		300		54		25		(11)		(22)		15		60
Loans and loans held for sale		$99,407		$97,851		$97,235		$94,870		$93,691		$1,556		2%		$5,716		6%
DEPOSITS:
Demand		$27,649		$27,373		$26,678		$26,670		$26,086		$276		1%		$1,563		6%
Checking with interest		17,921		18,350		17,114		16,738		16,394		(429)		(2)		1,527		9
Regular savings		8,218		8,011		8,080		8,398		7,824		207		3		394		5
Money market accounts		36,727		35,539		35,735		34,543		33,345		1,188		3		3,382		10
Term deposits		12,024		12,593		13,008		12,641		12,058		(569)		(5)		(34)		—
Total deposits		$102,539		$101,866		$100,615		$98,990		$95,707		$673		1		$6,832		7

¹ Our Serviced by Others (“SBO”) portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

7

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS

(dollars in millions)

	QUARTERLY TRENDS																		FULL YEAR
AVERAGE BALANCES											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
ASSETS:
Interest-bearing cash and due from banks and deposits in banks		$1,526		$1,322		$2,054		$2,092		$1,784		$204		15%		($258)		(14%)		$1,746		$2,113		($367)		(17%)
Taxable investment securities		24,129		24,440		25,081		24,955		24,658		(311)		(1)		(529)		(2)		24,649		24,319		330		1
Non-taxable investment securities		9		9		10		10		10		—		—		(1)		(10)		9		11		(2)		(18)
Total investment securities		24,138		24,449		25,091		24,965		24,668		(311)		(1)		(530)		(2)		24,658		24,330		328		1
Investment securities and interest-bearing deposits		25,664		25,771		27,145		27,057		26,452		(107)		—		(788)		(3)		26,404		26,443		(39)		—
Commercial		33,080		32,832		32,855		31,911		30,962		248		1		2,118		7		32,673		29,993		2,680		9
Commercial real estate		8,855		8,406		7,947		7,700		7,427		449		5		1,428		19		8,231		7,158		1,073		15
Leases		3,884		3,936		3,894		3,895		3,874		(52)		(1)		10		—		3,902		3,776		126		3
Total commercial		45,819		45,174		44,696		43,506		42,263		645		1		3,556		8		44,806		40,927		3,879		9
Residential mortgages		13,030		12,470		11,980		11,855		11,647		560		4		1,383		12		12,338		10,729		1,609		15
Home equity loans		2,751		2,928		3,138		3,332		3,527		(177)		(6)		(776)		(22)		3,025		3,877		(852)		(22)
Home equity lines of credit		14,659		14,813		15,084		15,310		15,490		(154)		(1)		(831)		(5)		14,958		15,552		(594)		(4)
Home equity loans serviced by others1		1,017		1,086		1,134		1,193		1,252		(69)		(6)		(235)		(19)		1,117		1,352		(235)		(17)
Home equity lines of credit serviced by others1		375		425		469		522		561		(50)		(12)		(186)		(33)		453		609		(156)		(26)
Automobile		13,824		13,810		13,484		12,933		12,403		14		—		1,421		11		13,516		11,011		2,505		23
Student		4,052		3,530		3,029		2,623		2,142		522		15		1,910		89		3,313		2,148		1,165		54
Credit cards		1,625		1,616		1,606		1,637		1,663		9		1		(38)		(2)		1,621		1,651		(30)		(2)
Other retail		1,047		939		986		1,041		1,097		108		12		(50)		(5)		1,003		1,186		(183)		(15)
Total retail		52,380		51,617		50,910		50,446		49,782		763		1		2,598		5		51,344		48,115		3,229		7
Total loans and leases		98,199		96,791		95,606		93,952		92,045		1,408		1		6,154		7		96,150		89,042		7,108		8
Loans held for sale, at fair value		325		327		308		242		213		(2)		(1)		112		53		301		163		138		85
Other loans held for sale		13		128		146		91		20		(115)		(90)		(7)		(35)		95		539		(444)		(82)
Interest-earning assets		124,201		123,017		123,205		121,342		118,730		1,184		1		5,471		5		122,950		116,187		6,763		6
Allowance for loan and lease losses		(1,196)		(1,197)		(1,198)		(1,192)		(1,195)		1		—		(1)		—		(1,196)		(1,230)		34		3
Goodwill		6,876		6,876		6,876		6,876		6,876		—		—		—		—		6,876		6,876		—		—
Other noninterest-earning assets		6,417		6,407		6,638		6,299		6,260		10		—		157		3		6,440		5,791		649		11
Total noninterest-earning assets		12,097		12,086		12,316		11,983		11,941		11		—		156		1		12,120		11,437		683		6
TOTAL ASSETS		$136,298		$135,103		$135,521		$133,325		$130,671		$1,195		1%		$5,627		4%		$135,070		$127,624		$7,446		6%
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Checking with interest		$17,117		$16,934		$16,561		$16,039		$15,718		$183		1%		$1,399		9%		$16,666		$14,507		$2,159		15%
Money market and savings		44,575		44,572		42,977		41,666		40,856		3		—		3,719		9		43,458		39,579		3,879		10
Term deposits		12,201		12,730		12,576		12,184		11,892		(529)		(4)		309		3		12,424		10,317		2,107		20
Total interest-bearing deposits		73,893		74,236		72,114		69,889		68,466		(343)		—		5,427		8		72,548		64,403		8,145		13
Interest-bearing deposits held for sale		—		—		—		—		—		—		—		—		—		—		1,960		(1,960)		(100)
Federal funds purchased and securities sold under agreements to repurchase2		1,635		2,880		4,372		4,607		5,075		(1,245)		(43)		(3,440)		(68)		3,364		5,699		(2,335)		(41)
Other short-term borrowed funds		4,964		5,062		6,498		6,969		6,119		(98)		(2)		(1,155)		(19)		5,865		5,640		225		4
Long-term borrowed funds		6,004		4,059		3,902		3,930		2,834		1,945		48		3,170		112		4,479		1,907		2,572		135
Total borrowed funds		12,603		12,001		14,772		15,506		14,028		602		5		(1,425)		(10)		13,708		13,246		462		3
Total interest-bearing liabilities		86,496		86,237		86,886		85,395		82,494		259		—		4,002		5		86,256		79,609		6,647		8
Total demand deposits		27,475		26,754		26,419		25,756		26,331		721		3		1,144		4		26,606		25,739		867		3
Demand deposits held for sale		—		—		—		—		—		—		—		—		—		—		462		(462)		(100)
Other liabilities		2,721		2,604		2,592		2,767		2,637		117		4		84		3		2,671		2,415		256		11
TOTAL LIABILITIES		116,692		115,595		115,897		113,918		111,462		1,097		1		5,230		5		115,533		108,225		7,308		7
STOCKHOLDERS’ EQUITY		19,606		19,508		19,624		19,407		19,209		98		1		397		2		19,537		19,399		138		1
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$136,298		$135,103		$135,521		$133,325		$130,671		$1,195		1%		$5,627		4%		$135,070		$127,624		$7,446		6%
Memo: Total average tangible common equity3		$12,948		$12,834		$12,947		$12,948		$12,730		$114		1%		$218		2%		$12,919		$12,893		$26		—%
Total deposits (interest-bearing and demand)		$101,368		$100,990		$98,533		$95,645		$94,797		$378		—%		$6,571		7%		$99,154		$92,564		$6,590		7%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs.

³ This is a non-GAAP financial measure. For further information on this measure, refer to page 31.

8

AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS, CONTINUED

(dollars in millions, except rates)

	QUARTERLY TRENDS																				FULL YEAR
AVERAGE ANNUALIZED YIELDS & RATES	4Q15				3Q15				2Q15				1Q15				4Q14				2015				2014
	Rate		Income/   Expense		Rate		Income/   Expense		Rate		Income/   Expense		Rate		Income/   Expense		Rate		Income/   Expense		Rate		Income/   Expense		Rate		Income/   Expense
INTEREST-EARNING ASSETS:
Interest-bearing deposits in banks		0.41%		$1		0.44%		$2		0.22%		$1		0.19%		$1		0.20%		$1		0.29%		$5		0.22%		$5
Taxable investment securities		2.52		153		2.52		154		2.47		155		2.55		159		2.61		161		2.52		621		2.55		619
Non-taxable investment securities		2.60		—		2.60		—		2.60		—		2.60		—		2.60		—		2.60		—		2.60		—
Total investment securities		2.52		153		2.52		154		2.47		155		2.55		159		2.61		161		2.52		621		2.55		619
Investment securities and interest-bearing deposits				154				156				156				160				162				626				624
Commercial		2.92		247		2.89		243		2.83		235		2.84		226		2.90		229		2.87		951		2.96		900
Commercial real estate		2.49		56		2.50		54		2.55		51		2.59		50		2.55		48		2.53		211		2.52		183
Leases		2.44		23		2.45		24		2.56		25		2.53		25		2.65		26		2.50		97		2.73		103
Total commercial		2.80		326		2.78		321		2.75		311		2.77		301		2.82		303		2.78		1,259		2.86		1,186
Residential mortgages		3.77		123		3.76		117		3.76		113		3.79		112		3.88		113		3.77		465		3.96		425
Home equity loans		5.30		37		5.32		40		5.43		42		5.40		44		5.31		47		5.38		163		5.29		205
Home equity lines of credit		2.95		109		2.97		111		2.94		110		2.94		111		2.94		114		2.95		441		2.89		450
Home equity loans serviced by others1		6.94		17		6.93		19		7.04		20		7.09		21		6.88		22		6.94		77		6.75		91
Home equity lines of credit serviced by others1		2.40		2		2.30		3		2.56		3		2.58		3		2.70		4		2.44		11		2.68		16
Automobile		2.80		98		2.75		95		2.68		90		2.78		89		2.64		83		2.75		372		2.57		282
Student		4.97		51		5.01		45		5.05		38		5.13		33		5.07		27		5.03		167		4.74		102
Credit cards		10.91		45		10.95		44		10.92		44		11.10		45		10.28		43		10.97		178		10.14		167
Other retail		8.08		22		7.72		17		7.61		19		7.59		20		7.49		21		7.75		78		7.43		88
Total retail		3.82		504		3.79		491		3.77		479		3.83		478		3.79		474		3.80		1,952		3.80		1,826
Total loans and leases		3.34		830		3.32		812		3.30		790		3.34		779		3.34		777		3.32		3,211		3.37		3,012
Loans held for sale, at fair value		3.44		2		3.69		3		3.41		3		3.29		2		3.41		1		3.47		10		3.10		5
Other loans held for sale		5.93		—		6.96		3		7.79		3		6.85		1		5.96		1		7.22		7		4.17		23
Total interest-earning assets		3.15		986		3.13		974		3.08		952		3.12		942		3.14		941		3.12		3,854		3.14		3,664
INTEREST-BEARING LIABILITIES:
Checking with interest		0.11		5		0.12		5		0.11		5		0.11		4		0.11		4		0.11		19		0.08		12
Money market and savings		0.27		30		0.29		33		0.27		29		0.25		25		0.22		23		0.27		117		0.19		77
Term deposits		0.84		25		0.84		27		0.81		26		0.78		23		0.70		21		0.82		101		0.65		67
Total interest-bearing deposits		0.33		60		0.34		65		0.33		60		0.31		52		0.28		48		0.33		237		0.24		156
Interest-bearing deposits held for sale		—		—		—		—		—		—		—		—		—		—		—		—		0.22		4
Federal funds purchased and securities sold under agreements to repurchase2		0.64		3		0.52		4		0.22		2		0.60		7		0.54		7		0.46		16		0.55		32
Other short-term borrowed funds		1.26		16		1.32		17		1.18		19		0.83		15		1.23		19		1.13		67		1.56		89
Long-term borrowed funds		2.44		37		3.16		32		3.19		31		3.27		32		3.93		27		2.95		132		4.25		82
Total borrowed funds		1.74		56		1.75		53		1.43		52		1.38		54		1.53		53		1.56		215		1.51		203
Total interest-bearing liabilities		0.53		116		0.54		118		0.52		112		0.50		106		0.49		101		0.52		452		0.45		363
INTEREST RATE SPREAD		2.62%				2.59%				2.56%				2.62%				2.65%				2.60%				2.69%
NET INTEREST MARGIN		2.77				2.76				2.72				2.77				2.80				2.75				2.83
Memo: Total deposit costs		0.24		60		0.25		65		0.24		60		0.22		52		0.20		48		0.24		237		0.17		160

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

² Balances are net of certain short-term receivables associated with reverse repurchase agreements; interest expense includes the full cost of the repurchase agreements and certain hedging costs.

9

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING

(dollars in millions, except ratios)

	FOURTH QUARTER 2015								THIRD QUARTER 2015								CHANGE
																	4Q15 from 3Q15
	Consumer     Banking		Commercial     Banking		Other1		Consolidated		Consumer     Banking		Commercial     Banking		Other1		Consolidated		$		%
Net interest income		$565		$301		$4		$870		$556		$299		$1		$856		$14		2%
Noninterest income		226		107		29		362		235		100		18		353		9		3
Total revenue		791		408		33		1,232		791		399		19		1,209		23		2
Noninterest expense		624		180		6		810		623		175		—		798		12		2
Profit before provision for credit losses		167		228		27		422		168		224		19		411		11		3
Provision for credit losses		65		(2)		28		91		64		3		9		76		15		20
Income before income tax expense (benefit)		102		230		(1)		331		104		221		10		335		(4)		(1)
Income tax expense		35		78		(3)		110		36		76		3		115		(5)		(4)
Net income		$67		$152		$2		$221		$68		$145		$7		$220		$1		—%
Average Balances
Total assets		$54,065		$43,835		$38,398		$136,298		$53,206		$43,113		$38,784		$135,103		$1,195		1%
Total loans and leases2		52,737		42,642		3,158		98,537		51,886		41,993		3,367		97,246		1,291		1
Deposits		70,939		24,600		5,829		101,368		70,527		24,604		5,859		100,990		378		—
Interest-earning assets		52,785		42,777		28,639		124,201		51,928		42,070		29,019		123,017		1,184		1
Key Metrics
Net interest margin		4.25%		2.80%		NM		2.77%		4.25%		2.81%		NM		2.76%		1bps
Efficiency ratio4		78.85		44.02		NM		65.76		78.72		43.75		NM		66.02		(26) bps
Loans-to-deposits ratio (average balances)		74.34		173.34		NM		97.21		73.57		170.68		NM		96.29		92bps
Return on average total tangible assets4		0.49		1.37		NM		0.67		0.51		1.34		NM		0.68		(1) bps
Return on average tangible common equity3,4		5.50		12.57		NM		6.75		5.67		12.24		NM		6.60		15bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

² Includes loans and leases held for sale.

³ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

⁴ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

10

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED

(dollars in millions, except ratios)

	FOURTH QUARTER 2015								FOURTH QUARTER 2014								CHANGE
																	4Q15 from 4Q14
	Consumer     Banking		Commercial     Banking		Other1		Consolidated		Consumer     Banking		Commercial     Banking		Other1		Consolidated		$		%
Net interest income		$565		$301		$4		$870		$536		$283		$21		$840		$30		4%
Noninterest income		226		107		29		362		218		111		10		339		23		7
Total revenue		791		408		33		1,232		754		394		31		1,179		53		4
Noninterest expense		624		180		6		810		611		180		33		824		(14)		(2)
Profit (loss) before provision for credit losses		167		228		27		422		143		214		(2)		355		67		19
Provision for credit losses		65		(2)		28		91		64		1		7		72		19		26
Income (loss) before income tax expense (benefit)		102		230		(1)		331		79		213		(9)		283		48		17
Income tax expense (benefit)		35		78		(3)		110		27		73		(14)		86		24		28
Net income		$67		$152		$2		$221		$52		$140		$5		$197		$24		12%
Average Balances
Total assets		$54,065		$43,835		$38,398		$136,298		$50,546		$40,061		$40,064		$130,671		$5,627		4%
Total loans and leases2		52,737		42,642		3,158		98,537		49,351		38,926		4,001		92,278		6,259		7
Deposits		70,939		24,600		5,829		101,368		66,374		22,500		5,923		94,797		6,571		7
Interest-earning assets		52,785		42,777		28,639		124,201		49,382		39,039		30,309		118,730		5,471		5
Key Metrics
Net interest margin		4.25%		2.80%		NM		2.77%		4.31%		2.87%		NM		2.80%		(3) bps
Efficiency ratio4		78.85		44.02		NM		65.76		81.09		45.48		NM		69.88		(412) bps
Loans-to-deposits ratio (average balances)		74.34		173.34		NM		97.21		74.35		173.01		NM		97.34		(13) bps
Return on average total tangible assets4		0.49		1.37		NM		0.67		0.40		1.38		NM		0.63		4bps
Return on average tangible common equity3,4		5.50		12.57		NM		6.75		4.30		12.76		NM		6.12		63bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

² Includes loans and leases held for sale.

³ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

⁴ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

11

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATING, CONTINUED

(dollars in millions, except ratios)

	FULL YEAR 2015								FULL YEAR 2014								CHANGE
																	2015 from 2014
	Consumer     Banking		Commercial     Banking		Other1		Consolidated		Consumer     Banking		Commercial     Banking		Other1		Consolidated		$		%
Net interest income		$2,198		$1,162		$42		$3,402		$2,151		$1,073		$77		$3,301		$101		3%
Noninterest income		910		415		97		1,422		899		429		350		1,678		(256)		(15)
Total revenue		3,108		1,577		139		4,824		3,050		1,502		427		4,979		(155)		(3)
Noninterest expense		2,456		709		94		3,259		2,513		652		227		3,392		(133)		(4)
Profit before provision for credit losses		652		868		45		1,565		537		850		200		1,587		(22)		(1)
Provision for credit losses		252		(13)		63		302		259		(6)		66		319		(17)		(5)
Income (loss) before income tax expense (benefit)		400		881		(18)		1,263		278		856		134		1,268		(5)		—
Income tax expense (benefit)		138		302		(17)		423		96		295		12		403		20		5
Net income (loss)		$262		$579		($1)		$840		$182		$561		$122		$865		($25)		(3%)
Average Balances
Total assets		$52,848		$42,800		$39,422		$135,070		$48,939		$38,483		$40,202		$127,624		$7,446		6%
Total loans and leases2		51,484		41,593		3,469		96,546		47,745		37,683		4,316		89,744		6,802		8
Deposits3		69,748		23,473		5,933		99,154		68,214		19,838		4,512		92,564		6,590		7
Interest-earning assets		51,525		41,689		29,736		122,950		47,777		37,809		30,601		116,187		6,763		6
Key Metrics
Net interest margin		4.27%		2.79%		NM		2.75%		4.50%		2.84%		NM		2.83%		(8) bps
Efficiency ratio5		79.02		44.94		NM		67.56		82.39		43.37		NM		68.12		(56) bps
Loans-to-deposits ratio (average balances)		73.81		177.19		NM		97.37		69.99		189.96		NM		96.95		42bps
Return on average total tangible assets5		0.50		1.35		NM		0.65		0.37		1.46		NM		0.71		(6) bps
Return on average tangible common equity4,5		5.53		12.41		NM		6.45		3.90		13.43		NM		6.71		(26) bps

¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

² Includes loans and leases held for sale.

³ Includes deposits held for sale.

⁴ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

⁵ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

12

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING

(dollars in millions, except ratios)

	QUARTERLY TRENDS																		FULL YEAR
CONSUMER BANKING											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
Net interest income		$565		$556		$544		$533		$536		$9		2%		$29		5%		$2,198		$2,151		$47		2%
Noninterest income		226		235		230		219		218		(9)		(4)		8		4		910		899		11		1
Total revenue		791		791		774		752		754		—		—		37		5		3,108		3,050		58		2
Noninterest expense		624		623		613		596		611		1		—		13		2		2,456		2,513		(57)		(2)
Profit before provision for credit losses		167		168		161		156		143		(1)		(1)		24		17		652		537		115		21
Provision for credit losses		65		64		60		63		64		1		2		1		2		252		259		(7)		(3)
Income before income tax expense		102		104		101		93		79		(2)		(2)		23		29		400		278		122		44
Income tax expense		35		36		35		32		27		(1)		(3)		8		30		138		96		42		44
Net income		$67		$68		$66		$61		$52		($1)		(1%)		$15		29%		$262		$182		$80		44%
Average Balances
Total assets		$54,065		$53,206		$52,489		$51,602		$50,546		$859		2%		$3,519		7%		$52,848		$48,939		$3,909		8%
Total loans and leases1		52,737		51,886		51,024		50,260		49,351		851		2		3,386		7		51,484		47,745		3,739		8
Deposits2		70,939		70,527		69,963		67,518		66,374		412		1		4,565		7		69,748		68,214		1,534		2
Interest-earning assets		52,785		51,928		51,061		50,294		49,382		857		2		3,403		7		51,525		47,777		3,748		8
Key Metrics
Net interest margin		4.25%		4.25%		4.28%		4.30%		4.31%		—bps				(6) bps				4.27%		4.50%		(23) bps
Efficiency ratio4		78.85		78.72		79.25		79.25		81.09		13bps				(224) bps				79.02		82.39		(337) bps
Loans-to-deposits ratio (average balances)		74.34		73.57		72.93		74.44		74.35		77bps				(1) bps				73.81		69.99		382bps
Return on average total tangible assets4		0.49		0.51		0.51		0.48		0.40		(2) bps				9bps				0.50		0.37		13bps
Return on average tangible common equity3,4		5.50		5.67		5.66		5.30		4.30		(17) bps				120bps				5.53		3.90		163bps

¹ Includes loans and leases held for sale.

² Includes deposits held for sale.

³ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

⁴ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

13

SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING

(dollars in millions, except ratios)

	QUARTERLY TRENDS																		FULL YEAR
COMMERCIAL BANKING											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
Net interest income		$301		$299		$286		$276		$283		$2		1%		$18		6%		$1,162		$1,073		$89		8%
Noninterest income		107		100		108		100		111		7		7		(4)		(4)		415		429		(14)		(3)
Total revenue		408		399		394		376		394		9		2		14		4		1,577		1,502		75		5
Noninterest expense		180		175		181		173		180		5		3		—		—		709		652		57		9
Profit before provision for credit losses		228		224		213		203		214		4		2		14		7		868		850		18		2
Provision for credit losses		(2)		3		7		(21)		1		(5)		(167)		(3)		(300)		(13)		(6)		(7)		(117)
Income before income tax expense		230		221		206		224		213		9		4		17		8		881		856		25		3
Income tax expense		78		76		71		77		73		2		3		5		7		302		295		7		2
Net income		$152		$145		$135		$147		$140		$7		5%		$12		9%		$579		$561		$18		3%
Average Balances
Total assets		$43,835		$43,113		$42,617		$41,606		$40,061		$722		2%		$3,774		9%		$42,800		$38,483		$4,317		11%
Total loans and leases1		42,642		41,993		41,467		40,241		38,926		649		2		3,716		10		41,593		37,683		3,910		10
Deposits2		24,600		24,604		22,717		21,932		22,500		(4)		—		2,100		9		23,473		19,838		3,635		18
Interest-earning assets		42,777		42,070		41,535		40,344		39,039		707		2		3,738		10		41,689		37,809		3,880		10
Key Metrics
Net interest margin		2.80%		2.81%		2.76%		2.77%		2.87%		(1) bps				(7) bps				2.79%		2.84%		(5) bps
Efficiency ratio4		44.02		43.75		46.07		46.01		45.48		27bps				(146) bps				44.94		43.37		157bps
Loans-to-deposits ratio (average balances)		173.34		170.68		182.54		183.48		173.01		266bps				33bps				177.19		189.96		(1,277) bps
Return on average total tangible assets4		1.37		1.34		1.27		1.43		1.38		3bps				(1) bps				1.35		1.46		(11) bps
Return on average tangible common equity3,4		12.57		12.24		11.69		13.15		12.76		33bps				(19) bps				12.41		13.43		(102) bps

¹ Includes loans and leases held for sale.

² Includes deposits held for sale.

³ Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

⁴ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

14

SEGMENT FINANCIAL HIGHLIGHTS - OTHER

(dollars in millions)

	QUARTERLY TRENDS									FULL YEAR
OTHER1						4Q15 Change						2015 Change
	4Q15	3Q15	2Q15	1Q15	4Q14	3Q15		4Q14		2015	2014	2014
						$	%	$	%			$	%
Net interest income	$4	$1	$10	$27	$21	$3	300%	($17)	(81%)	$42	$77	($35)	(45%)
Noninterest income	29	18	22	28	10	11	61	19	190	97	350	(253)	(72)
Total revenue	33	19	32	55	31	14	74	2	6	139	427	(288)	(67)
Noninterest expense	6	—	47	41	33	6	—	(27)	(82)	94	227	(133)	(59)
Profit (loss) before provision for credit losses	27	19	(15)	14	(2)	8	42	29	1,450	45	200	(155)	(78)
Provision for credit losses	28	9	10	16	7	19	211	21	300	63	66	(3)	(5)
Income (loss) before income tax expense (benefit)	(1)	10	(25)	(2)	(9)	(11)	(110)	8	89	(18)	134	(152)	(113)
Income tax expense (benefit)	(3)	3	(14)	(3)	(14)	(6)	(200)	11	79	(17)	12	(29)	(242)
Net income (loss)	$2	$7	($11)	$1	$5	($5)	(71%)	($3)	(60%)	($1)	$122	($123)	(101%)
Average Balances
Total assets	$38,398	$38,784	$40,415	$40,117	$40,064	($386)	(1%)	($1,666)	(4%)	$39,422	$40,202	($780)	(2%)
Total loans and leases	3,158	3,367	3,569	3,784	4,001	(209)	(6)	(843)	(21)	3,469	4,316	(847)	(20)
Deposits	5,829	5,859	5,853	6,195	5,923	(30)	(1)	(94)	(2)	5,933	4,512	1,421	31
Interest-earning assets	28,639	29,019	30,609	30,704	30,309	(380)	(1)	(1,670)	(6)	29,736	30,601	(865)	(3)

 ¹ Includes the financial impact of non-core, liquidating loan portfolios and other non-core assets, our treasury activities, wholesale funding activities, securities portfolio, community development assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses not attributed to our Consumer Banking or Commercial Banking segments.

15

SEGMENT FINANCIAL HIGHLIGHTS - CONSOLIDATED

(dollars in millions, except ratios)

	QUARTERLY TRENDS																		FULL YEAR
CONSOLIDATED											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
Net interest income		$870		$856		$840		$836		$840		$14		2%		$30		4%		$3,402		$3,301		$101		3%
Noninterest income		362		353		360		347		339		9		3		23		7		1,422		1,678		(256)		(15)
Total revenue		1,232		1,209		1,200		1,183		1,179		23		2		53		4		4,824		4,979		(155)		(3)
Noninterest expense		810		798		841		810		824		12		2		(14)		(2)		3,259		3,392		(133)		(4)
Profit before provision for credit losses		422		411		359		373		355		11		3		67		19		1,565		1,587		(22)		(1)
Provision for credit losses		91		76		77		58		72		15		20		19		26		302		319		(17)		(5)
Income before income tax expense		331		335		282		315		283		(4)		(1)		48		17		1,263		1,268		(5)		—
Income tax expense		110		115		92		106		86		(5)		(4)		24		28		423		403		20		5
Net income		$221		$220		$190		$209		$197		$1		—%		$24		12%		$840		$865		($25)		(3%)
Average Balances
Total assets		$136,298		$135,103		$135,521		$133,325		$130,671		$1,195		1%		$5,627		4%		$135,070		$127,624		$7,446		6%
Total loans and leases1		98,537		97,246		96,060		94,285		92,278		1,291		1		6,259		7		96,546		89,744		6,802		8
Deposits2		101,368		100,990		98,533		95,645		94,797		378		—		6,571		7		99,154		92,564		6,590		7
Interest-earning assets		124,201		123,017		123,205		121,342		118,730		1,184		1		5,471		5		122,950		116,187		6,763		6
Key Metrics
Net interest margin		2.77%		2.76%		2.72%		2.77%		2.80%		1bps				(3) bps				2.75%		2.83%		(8) bps
Efficiency ratio3		65.76		66.02		70.02		68.49		69.88		(26) bps				(412) bps				67.56		68.12		(56) bps
Loans-to-deposits ratio (average balances)		97.21		96.29		97.49		98.58		97.34		92bps				(13) bps				97.37		96.95		42bps
Return on average total tangible assets3		0.67		0.68		0.59		0.67		0.63		(1) bps				4bps				0.65		0.71		(6) bps
Return on average tangible common equity3		6.75		6.60		5.90		6.53		6.12		15bps				63bps				6.45		6.71		(26) bps

¹ Includes loans and leases held for sale.

² Includes deposits held for sale.

³ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

16

SEGMENT FINANCIAL HIGHLIGHTS

(dollars in millions)

	QUARTERLY TRENDS																		FULL YEAR
											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
Net interest income:
Consumer Banking		$565		$556		$544		$533		$536		$9		2%		$29		5%		$2,198		$2,151		$47		2%
Commercial Banking		301		299		286		276		283		2		1		18		6		1,162		1,073		89		8
Other		4		1		10		27		21		3		300		(17)		(81)		42		77		(35)		(45)
Net interest income		$870		$856		$840		$836		$840		$14		2%		$30		4%		$3,402		$3,301		$101		3%
Noninterest income:
Consumer Banking		$226		$235		$230		$219		$218		($9)		(4%)		$8		4%		$910		$899		$11		1%
Commercial Banking		107		100		108		100		111		7		7		(4)		(4)		415		429		(14)		(3)
Other		29		18		22		28		10		11		61		19		190		97		350		(253)		(72)
Noninterest income		$362		$353		$360		$347		$339		$9		3%		$23		7%		$1,422		$1,678		($256)		(15%)
Total revenue:
Consumer Banking		$791		$791		$774		$752		$754		$—		—%		$37		5%		$3,108		$3,050		$58		2%
Commercial Banking		408		399		394		376		394		9		2		14		4		1,577		1,502		75		5
Other		33		19		32		55		31		14		74		2		6		139		427		(288)		(67)
Total revenue		$1,232		$1,209		$1,200		$1,183		$1,179		$23		2%		$53		4%		$4,824		$4,979		($155)		(3%)
Noninterest expense:
Consumer Banking		$624		$623		$613		$596		$611		$1		—%		$13		2%		$2,456		$2,513		($57)		(2%)
Commercial Banking		180		175		181		173		180		5		3		—		—		709		652		57		9
Other		6		—		47		41		33		6		—		(27)		(82)		94		227		(133)		(59)
Noninterest expense		$810		$798		$841		$810		$824		$12		2%		($14)		(2%)		$3,259		$3,392		($133)		(4%)
Profit before provision for credit losses:
Consumer Banking		$167		$168		$161		$156		$143		($1)		(1%)		$24		17%		$652		$537		$115		21%
Commercial Banking		228		224		213		203		214		4		2		14		7		868		850		18		2
Other		27		19		(15)		14		(2)		8		42		29		1,450		45		200		(155)		(78)
Profit before provision for credit losses		$422		$411		$359		$373		$355		$11		3%		$67		19%		$1,565		$1,587		($22)		(1%)

17

SEGMENT FINANCIAL HIGHLIGHTS, CONTINUED

(dollars in millions)

	QUARTERLY TRENDS																		FULL YEAR
											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
Provision for credit losses:
Consumer Banking		$65		$64		$60		$63		$64		$1		2%		$1		2%		$252		$259		($7)		(3%)
Commercial Banking		(2)		3		7		(21)		1		(5)		(167)		(3)		(300)		(13)		(6)		(7)		(117)
Other		28		9		10		16		7		19		211		21		300		63		66		(3)		(5)
Provision for credit losses		$91		$76		$77		$58		$72		$15		20%		$19		26%		$302		$319		($17)		(5%)
Income before income tax expense:
Consumer Banking		$102		$104		$101		$93		$79		($2)		(2%)		$23		29%		$400		$278		$122		44%
Commercial Banking		230		221		206		224		213		9		4		17		8		881		856		25		3
Other		(1)		10		(25)		(2)		(9)		(11)		(110)		8		89		(18)		134		(152)		(113)
Income before income tax expense		$331		$335		$282		$315		$283		($4)		(1%)		$48		17%		$1,263		$1,268		($5)		—%
Income tax expense:
Consumer Banking		$35		$36		$35		$32		$27		($1)		(3%)		$8		30%		$138		$96		$42		44%
Commercial Banking		78		76		71		77		73		2		3		5		7		302		295		7		2
Other		(3)		3		(14)		(3)		(14)		(6)		(200)		11		79		(17)		12		(29)		(242)
Income tax expense		$110		$115		$92		$106		$86		($5)		(4%)		$24		28%		$423		$403		$20		5%
Net income:
Consumer Banking		$67		$68		$66		$61		$52		($1)		(1%)		$15		29%		$262		$182		$80		44%
Commercial Banking		152		145		135		147		140		7		5		12		9		579		561		18		3
Other		2		7		(11)		1		5		(5)		(71)		(3)		(60)		(1)		122		(123)		(101)
Net income		$221		$220		$190		$209		$197		$1		—%		$24		12%		$840		$865		($25)		(3%)

18

SEGMENT FINANCIAL HIGHLIGHTS, CONTINUED

(dollars in millions)

	QUARTERLY TRENDS																		FULL YEAR
AVERAGE BALANCES											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
Total assets:
Consumer Banking		$54,065		$53,206		$52,489		$51,602		$50,546		$859		2%		$3,519		7%		$52,848		$48,939		$3,909		8%
Commercial Banking		43,835		43,113		42,617		41,606		40,061		722		2		3,774		9		42,800		38,483		4,317		11
Other		38,398		38,784		40,415		40,117		40,064		(386)		(1)		(1,666)		(4)		39,422		40,202		(780)		(2)
Total assets		$136,298		$135,103		$135,521		$133,325		$130,671		$1,195		1%		$5,627		4%		$135,070		$127,624		$7,446		6%
Loans and leases1:
Consumer Banking		$52,737		$51,886		$51,024		$50,260		$49,351		$851		2%		$3,386		7%		$51,484		$47,745		$3,739		8%
Commercial Banking		42,642		41,993		41,467		40,241		38,926		649		2		3,716		10		41,593		37,683		3,910		10
Other		3,158		3,367		3,569		3,784		4,001		(209)		(6)		(843)		(21)		3,469		4,316		(847)		(20)
Total loans and leases		$98,537		$97,246		$96,060		$94,285		$92,278		$1,291		1%		$6,259		7%		$96,546		$89,744		$6,802		8%
Deposits2:
Consumer Banking		$70,939		$70,527		$69,963		$67,518		$66,374		$412		1%		$4,565		7%		$69,748		$68,214		$1,534		2%
Commercial Banking		24,600		24,604		22,717		21,932		22,500		(4)		—		2,100		9		23,473		19,838		3,635		18
Other		5,829		5,859		5,853		6,195		5,923		(30)		(1)		(94)		(2)		5,933		4,512		1,421		31
Total deposits		$101,368		$100,990		$98,533		$95,645		$94,797		$378		—%		$6,571		7%		$99,154		$92,564		$6,590		7%
Interest-earning assets:
Consumer Banking		$52,785		$51,928		$51,061		$50,294		$49,382		$857		2%		$3,403		7%		$51,525		$47,777		$3,748		8%
Commercial Banking		42,777		42,070		41,535		40,344		39,039		707		2		3,738		10		41,689		37,809		3,880		10
Other		28,639		29,019		30,609		30,704		30,309		(380)		(1)		(1,670)		(6)		29,736		30,601		(865)		(3)
Total interest-earning assets		$124,201		$123,017		$123,205		$121,342		$118,730		$1,184		1%		$5,471		5%		$122,950		$116,187		$6,763		6%

¹ Includes loans and leases held for sale.

² Includes deposits held for sale.

19

SEGMENT FINANCIAL HIGHLIGHTS, CONTINUED

	QUARTERLY TRENDS																FULL YEAR
KEY METRICS											4Q15 Change										2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15			4Q14			2015		2014		2014
											bps			bps							bps
Net Interest Margin (NIM)
Consumer Banking		4.25%		4.25%		4.28%		4.30%		4.31%		—	—		(6)	—		4.27%		4.50%		(23)	—
Commercial Banking		2.80		2.81		2.76		2.77		2.87		(1)	—		(7)	—		2.79		2.84		(5)	—
Other		NM		NM		NM		NM		NM		—	—		—	—		NM		NM		—	—
NIM		2.77		2.76		2.72		2.77		2.80		1	—		(3)	—		2.75		2.83		(8)	—
Efficiency Ratio3
Consumer Banking		78.85%		78.72%		79.25%		79.25%		81.09%		13	—		(224)	—		79.02%		82.39%		(337)	—
Commercial Banking		44.02		43.75		46.07		46.01		45.48		27	—		(146)	—		44.94		43.37		157	—
Other		NM		NM		NM		NM		NM		—	—		—	—		NM		NM		—	—
Efficiency Ratio		65.76		66.02		70.02		68.49		69.88		(26)	—		(412)	—		67.56		68.12		(56)	—
Loans to Deposits Ratio (average balances) (LDR)1
Consumer Banking		74.34%		73.57%		72.93%		74.44%		74.35%		77	—		(1)	—		73.81%		69.99%		382	—
Commercial Banking		173.34		170.68		182.54		183.48		173.01		266	—		33	—		177.19		189.96		(1,277)	—
Other		NM		NM		NM		NM		NM		—	—		—	—		NM		NM		—	—
LDR		97.21		96.29		97.49		98.58		97.34		92	—		(13)	—		97.37		96.95		42	—
Return on Average Total Tangible Assets (ROTA)3
Consumer Banking		0.49%		0.51%		0.51%		0.48%		0.40%		(2)	—		9	—		0.50%		0.37%		13	—
Commercial Banking		1.37		1.34		1.27		1.43		1.38		3	—		(1)	—		1.35		1.46		(11)	—
Other		NM		NM		NM		NM		NM		—	—		—	—		NM		NM		—	—
ROTA		0.67		0.68		0.59		0.67		0.63		(1)	—		4	—		0.65		0.71		(6)	—
Return on Average Tangible Common Equity (ROTCE)2,3
Consumer Banking		5.50%		5.67%		5.66%		5.30%		4.30%		(17)	—		120	—		5.53%		3.90%		163	—
Commercial Banking		12.57		12.24		11.69		13.15		12.76		33	—		(19)	—		12.41		13.43		(102)	—
Other		NM		NM		NM		NM		NM		—	—		—	—		NM		NM		—	—
ROTCE		6.75		6.60		5.90		6.53		6.12		15	—		63	—		6.45		6.71		(26)	—

¹ Includes loans and leases and deposits held for sale.

² Operating segments are allocated capital on a risk-adjusted basis considering economic and regulatory capital requirements.

³ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

20

CREDIT-RELATED INFORMATION

(dollars in millions)

	AS OF										DECEMBER 31, 2015 CHANGE
	Dec 31, 2015		Sept 30, 2015		June 30, 2015		Mar 31, 2015		Dec 31, 2014		Sept 30, 2015				Dec 31, 2014
											$		%		$		%
CREDIT EXPOSURE:
Commercial		$33,264		$32,726		$33,027		$32,249		$31,431		$538		2%		$1,833		6%
Commercial real estate		8,971		8,678		8,157		7,863		7,809		293		3		1,162		15
Leases		3,979		3,865		3,884		3,870		3,986		114		3		(7)		—
Total commercial		46,214		45,269		45,068		43,982		43,226		945		2		2,988		7
Residential mortgages		13,318		12,792		12,253		11,808		11,832		526		4		1,486		13
Home equity loans		2,557		2,842		3,022		3,212		3,424		(285)		(10)		(867)		(25)
Home equity lines of credit		14,674		14,707		14,917		15,127		15,423		(33)		—		(749)		(5)
Home equity loans serviced by others1		986		1,054		1,126		1,192		1,228		(68)		(6)		(242)		(20)
Home equity lines of credit serviced by others1		389		441		494		544		550		(52)		(12)		(161)		(29)
Automobile		13,828		13,876		13,727		13,179		12,706		(48)		—		1,122		9
Student		4,359		3,846		3,355		2,852		2,256		513		13		2,103		93
Credit card		1,634		1,628		1,613		1,588		1,693		6		—		(59)		(3)
Other retail		1,083		976		963		1,010		1,072		107		11		11		1
Total retail		52,828		52,162		51,470		50,512		50,184		666		1		2,644		5
Total loans and leases		99,042		97,431		96,538		94,494		93,410		1,611		2		5,632		6
Derivative receivable - commercial		619		828		658		733		622		(209)		(25)		(3)		—
Derivative receivable - retail		6		10		7		9		7		(4)		(40)		(1)		(14)
Total derivative receivable		625		838		665		742		629		(213)		(25)		(4)		(1)
Total credit-related assets		99,667		98,269		97,203		95,236		94,039		1,398		1		5,628		6
Undrawn commitments to extend credit - commercial		30,823		29,751		29,422		29,110		29,646		1,072		4		1,177		4
Financial standby letters of credit		2,010		2,077		2,181		2,292		2,315		(67)		(3)		(305)		(13)
Performance letters of credit		42		45		55		60		65		(3)		(7)		(23)		(35)
Commercial letters of credit		87		63		59		58		75		24		38		12		16
Marketing rights		47		47		49		51		51		—		—		(4)		(8)
Risk participation agreements		26		39		22		26		19		(13)		(33)		7		37
Total commercial lending-related arrangements		33,035		32,022		31,788		31,597		32,171		1,013		3		864		3
Undrawn commitments to extend credit - retail		25,701		25,755		26,465		26,114		26,253		(54)		—		(552)		(2)
Residential mortgage loans sold with recourse		10		11		12		10		11		(1)		(9)		(1)		(9)
Total retail lending-related arrangements		25,711		25,766		26,477		26,124		26,264		(55)		—		(553)		(2)
Total lending-related arrangements		58,746		57,788		58,265		57,721		58,435		958		2		311		1
Total credit exposure		$158,413		$156,057		$155,468		$152,957		$152,474		$2,356		2%		$5,939		4%
Memo: Total credit exposure by product category
Commercial exposure		$79,868		$78,119		$77,514		$76,312		$76,019		$1,749		2%		$3,849		5%
Retail exposure		78,545		77,938		77,954		76,645		76,455		607		1		2,090		3
Total credit exposure		$158,413		$156,057		$155,468		$152,957		$152,474		$2,356		2%		$5,939		4%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

21

CREDIT-RELATED INFORMATION, CONTINUED

(dollars in millions, except ratios)

	AS OF										DECEMBER 31, 2015 CHANGE
	Dec 31, 2015		Sept 30, 2015		June 30, 2015		Mar 31, 2015		Dec 31, 2014		Sept 30, 2015				Dec 31, 2014
											$		%		$		%
NONPERFORMING ASSETS:
Commercial		$71		$88		$83		$97		$114		($17)		(19%)		($43)		(38%)
Commercial real estate		77		42		42		60		50		35		83		27		54
Leases		—		—		—		1		—		—		—		—		—
Total commercial		148		130		125		158		164		18		14		(16)		(10)
Residential mortgages		331		324		329		347		345		7		2		(14)		(4)
Home equity loans3		135		144		151		180		203		(9)		(6)		(68)		(33)
Home equity lines of credit3		272		270		292		300		257		2		1		15		6
Home equity loans serviced by others2		38		39		44		44		47		(1)		(3)		(9)		(19)
Home equity lines of credit serviced by others2		32		31		26		25		25		1		3		7		28
Automobile		42		38		30		30		21		4		11		21		100
Student		41		39		35		30		17		2		5		24		141
Credit card		16		15		14		16		17		1		7		(1)		(6)
Other retail		5		4		4		6		5		1		25		—		—
Total retail		912		904		925		978		937		8		1		(25)		(3)
Nonperforming loans and leases1		1,060		1,034		1,050		1,136		1,101		26		3		(41)		(4)
Commercial		1		1		1		1		3		—		—		(2)		(67)
Retail		45		38		37		37		39		7		18		6		15
Other real estate owned		46		39		38		38		42		7		18		4		10
Nonperforming assets		$1,106		$1,073		$1,088		$1,174		$1,143		$33		3%		($37)		(3%)
NONPERFORMING ASSETS BY PRODUCT CATEGORY:
Commercial		$149		$131		$126		$159		$167		$18		14%		($18)		(11%)
Retail		957		942		962		1,015		976		15		2		(19)		(2)
Nonperforming assets		$1,106		$1,073		$1,088		$1,174		$1,143		$33		3%		($37)		(3%)
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases		1.23%		1.23%		1.24%		1.27%		1.28%		—bps				(5) bps
Allowance for loan and lease losses to nonperforming loans and leases		114.64		116.12		114.37		105.75		108.51		(148) bps				613 bps
Nonperforming loans and leases to loans and leases		1.07		1.06		1.09		1.20		1.18		1bps				(11) bps
Nonperforming assets to total assets		0.80		0.79		0.79		0.86		0.86		1bps				(6) bps
1MEMO:
Accruing loans past due 90 days or more included above		$9		$15		$8		$9		$8		($6)		(40%)		$1		13%

² Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

³ Restated September 30, 2015, June 30, 2015, and March 31, 2015 to conform to the current period presentation.

22

CREDIT-RELATED INFORMATION, CONTINUED

(dollars in millions)

	QUARTERLY TRENDS																		FULL YEAR
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
GROSS CHARGE-OFFS:
Commercial		$3		$10		$12		$5		$9		($7)		(70%)		($6)		(67%)		$30		$31		($1)		(3%)
Commercial real estate		1		1		3		1		4		—		—		(3)		(75)		6		12		(6)		(50)
Leases		—		—		—		—		—		—		—		—		—		—		—		—		—
Total commercial		4		11		15		6		13		(7)		(64)		(9)		(69)		36		43		(7)		(16)
Residential mortgages		5		5		6		6		6		—		—		(1)		(17)		22		36		(14)		(39)
Home equity loans		11		8		6		9		11		3		38		—		—		34		55		(21)		(38)
Home equity lines of credit		9		11		17		22		16		(2)		(18)		(7)		(44)		59		80		(21)		(26)
Home equity loans serviced by others1		9		8		7		8		11		1		13		(2)		(18)		32		55		(23)		(42)
Home equity lines of credit serviced by others1		4		3		3		4		2		1		33		2		100		14		12		2		17
Automobile		39		31		24		23		16		8		26		23		144		117		41		76		185
Student		14		12		15		10		16		2		17		(2)		(13)		51		54		(3)		(6)
Credit card		14		14		16		15		15		—		—		(1)		(7)		59		64		(5)		(8)
Other retail		15		17		12		12		13		(2)		(12)		2		15		56		53		3		6
Total retail		120		109		106		109		106		11		10		14		13		444		450		(6)		(1)
Total gross charge-offs		$124		$120		$121		$115		$119		$4		3%		$5		4%		$480		$493		($13)		(3%)
GROSS RECOVERIES:
Commercial		$4		$3		$5		$6		$4		$1		33%		$—		—%		$18		$35		($17)		(49%)
Commercial real estate		3		3		3		22		7		—		—		(4)		(57)		31		23		8		35
Leases		—		—		—		—		—		—		—		—		—		—		—		—		—
Total commercial		7		6		8		28		11		1		17		(4)		(36)		49		58		(9)		(16)
Residential mortgages		4		3		2		3		2		1		33		2		100		12		11		1		9
Home equity loans		4		3		2		2		5		1		33		(1)		(20)		11		24		(13)		(54)
Home equity lines of credit		4		3		6		5		3		1		33		1		33		18		15		3		20
Home equity loans serviced by others1		4		5		5		3		6		(1)		(20)		(2)		(33)		17		21		(4)		(19)
Home equity lines of credit serviced by others1		2		2		2		2		1		—		—		1		100		8		5		3		60
Automobile		15		14		11		9		6		1		7		9		150		49		20		29		145
Student		3		3		3		3		3		—		—		—		—		12		9		3		33
Credit card		2		2		2		2		2		—		—		—		—		8		7		1		14
Other retail		2		4		2		4		—		(2)		(50)		2		—		12		—		12		—
Total retail		40		39		35		33		28		1		3		12		43		147		112		35		31
Total gross recoveries		$47		$45		$43		$61		$39		$2		4%		$8		21%		$196		$170		$26		15%
NET CHARGE-OFFS (RECOVERIES):
Commercial		($1)		$7		$7		($1)		$5		($8)		(114%)		($6)		(120%)		$12		($4)		$16		400%
Commercial real estate		(2)		(2)		—		(21)		(3)		—		—		1		33		(25)		(11)		(14)		(127)
Leases		—		—		—		—		—		—		—		—		—		—		—		—		—
Total commercial		(3)		5		7		(22)		2		(8)		(160)		(5)		(250)		(13)		(15)		2		13
Residential mortgages		1		2		4		3		4		(1)		(50)		(3)		(75)		10		25		(15)		(60)
Home equity loans		7		5		4		7		6		2		40		1		17		23		31		(8)		(26)
Home equity lines of credit		5		8		11		17		13		(3)		(38)		(8)		(62)		41		65		(24)		(37)
Home equity loans serviced by others1		5		3		2		5		5		2		67		—		—		15		34		(19)		(56)
Home equity lines of credit serviced by others1		2		1		1		2		1		1		100		1		100		6		7		(1)		(14)
Automobile		24		17		13		14		10		7		41		14		140		68		21		47		224
Student		11		9		12		7		13		2		22		(2)		(15)		39		45		(6)		(13)
Credit card		12		12		14		13		13		—		—		(1)		(8)		51		57		(6)		(11)
Other retail		13		13		10		8		13		—		—		—		—		44		53		(9)		(17)
Total retail		80		70		71		76		78		10		14		2		3		297		338		(41)		(12)
Total net charge-offs (recoveries)		$77		$75		$78		$54		$80		$2		3%		($3)		(4%)		$284		$323		($39)		(12%)

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

23

CREDIT-RELATED INFORMATION, CONTINUED

(dollars in millions, except rates)

	QUARTERLY TRENDS																		FULL YEAR
											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES:
Commercial		(0.01%)		0.08%		0.10%		(0.02%)		0.06%		(9) bps				(7) bps				0.04%		(0.01%)		5 bps
Commercial real estate		(0.11)		(0.11)		(0.03)		(1.07)		(0.15)		— bps				4 bps				(0.31)		(0.14)		(17) bps
Leases		—		—		—		—		—		— bps				— bps				—		(0.01)		1 bps
Total commercial		(0.03)		0.04		0.07		(0.20)		0.02		(7) bps				(5) bps				(0.03)		(0.04)		1 bps
Residential mortgages		0.05		0.05		0.14		0.11		0.14		— bps				(9) bps				0.09		0.23		(14) bps
Home equity loans		1.07		0.60		0.56		0.81		0.45		47 bps				62 bps				0.76		0.77		(1) bps
Home equity lines of credit		0.12		0.21		0.29		0.46		0.34		(9) bps				(22) bps				0.27		0.42		(15) bps
Home equity loans serviced by others1		1.81		1.12		0.70		1.49		1.67		69 bps				14 bps				1.26		2.51		(125) bps
Home equity lines of credit serviced by others1		1.99		1.23		0.89		1.56		0.81		76 bps				118 bps				1.37		1.22		15 bps
Automobile		0.71		0.50		0.38		0.42		0.34		21 bps				37 bps				0.51		0.20		31 bps
Student		1.07		1.07		1.56		1.13		2.36		— bps				(129) bps				1.19		1.98		(79) bps
Credit card		2.98		2.96		3.36		3.26		3.28		2 bps				(30) bps				3.14		3.49		(35) bps
Other retail		4.38		5.56		4.42		3.30		4.82		(118) bps				(44) bps				4.39		4.60		(21) bps
Total retail		0.60		0.54		0.56		0.61		0.62		6 bps				(2) bps				0.58		0.70		(12) bps
Total loans and leases		0.31%		0.31%		0.33%		0.23%		0.35%		— bps				(4) bps				0.30%		0.36%		(6) bps
Memo: Average loans:
Commercial		$33,080		$32,832		$32,855		$31,911		$30,962		$248		1%		$2,118		7%		32,673		29,993		$2,680		9%
Commercial real estate		8,855		8,406		7,947		7,700		7,427		449		5		1,428		19		8,231		7,158		1,073		15
Leases		3,884		3,936		3,894		3,895		3,874		(52)		(1)		10		—		3,902		3,776		126		3
Total commercial		45,819		45,174		44,696		43,506		42,263		645		1		3,556		8		44,806		40,927		3,879		9
Residential mortgages		13,030		12,470		11,980		11,855		11,647		560		4		1,383		12		12,338		10,729		1,609		15
Home equity loans		2,751		2,928		3,138		3,332		3,527		(177)		(6)		(776)		(22)		3,025		3,877		(852)		(22)
Home equity lines of credit		14,659		14,813		15,084		15,310		15,490		(154)		(1)		(831)		(5)		14,958		15,552		(594)		(4)
Home equity loans serviced by others1		1,017		1,086		1,134		1,193		1,252		(69)		(6)		(235)		(19)		1,117		1,352		(235)		(17)
Home equity lines of credit serviced by others1		375		425		469		522		561		(50)		(12)		(186)		(33)		453		609		(156)		(26)
Automobile		13,824		13,810		13,484		12,933		12,403		14		—		1,421		11		13,516		11,011		2,505		23
Student		4,052		3,530		3,029		2,623		2,142		522		15		1,910		89		3,313		2,148		1,165		54
Credit card		1,625		1,616		1,606		1,637		1,663		9		1		(38)		(2)		1,621		1,651		(30)		(2)
Other retail		1,047		939		986		1,041		1,097		108		12		(50)		(5)		1,003		1,186		(183)		(15)
Total retail		52,380		51,617		50,910		50,446		49,782		763		1		2,598		5		51,344		48,115		3,229		7
Total loans and leases		$98,199		$96,791		$95,606		$93,952		$92,045		$1,408		1%		$6,154		7%		$96,150		$89,042		$7,108		8%

¹ Our SBO portfolio consists of purchased loans and lines of credit that were originally serviced by others. We now service a portion of this portfolio internally.

24

CREDIT-RELATED INFORMATION, CONTINUED

(dollars in millions)

	QUARTERLY TRENDS																		FULL YEAR
											4Q15 Change												2015 Change
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
											$		%		$		%						$		%
Allowance for loan and lease losses - beginning		$1,201		$1,201		$1,202		$1,195		$1,201		$—		—%		$—		—%		$1,195		$1,221		($26)		(2%)
Charge-offs:
Commercial		4		11		15		6		13		(7)		(64)		(9)		(69)		36		43		(7)		(16)
Retail		120		109		106		109		106		11		10		14		13		444		450		(6)		(1)
Total charge-offs		124		120		121		115		119		4		3		5		4		480		493		(13)		(3)
Recoveries:
Commercial		7		6		8		28		11		1		17		(4)		(36)		49		58		(9)		(16)
Retail		40		39		35		33		28		1		3		12		43		147		112		35		31
Total recoveries		47		45		43		61		39		2		4		8		21		196		170		26		15
Net charge-offs		77		75		78		54		80		2		3		(3)		(4)		284		323		(39)		(12)
Provision for loan and lease losses:
Commercial		18		15		(6)		12		4		3		20		14		350		39		31		8		26
Retail		74		58		83		51		70		16		28		4		6		266		266		—		—
Total provision for loan and lease losses		92		73		77		63		74		19		26		18		24		305		297		8		3
Sale/Other		—		2		—		(2)		—		(2)		(100)		—		—		—		—		—		—
Allowance for loan and lease losses - ending		$1,216		$1,201		$1,201		$1,202		$1,195		$15		1%		$21		2%		$1,216		$1,195		$21		2
Reserve for unfunded lending commitments - beginning		$59		$56		$56		$61		$63		$3		5%		($4)		(6%)		$61		$39		$22		56%
Provision for unfunded lending commitments		(1)		3		—		(5)		(2)		(4)		(133)		1		50		(3)		22		(25)		(114)
Reserve for unfunded lending commitments - ending		58		59		56		56		61		(1)		(2)		(3)		(5)		58		61		(3)		(5)
Total allowance for credit losses - ending		$1,274		$1,260		$1,257		$1,258		$1,256		$14		1%		$18		1%		$1,274		$1,256		$18		1%

25

CREDIT-RELATED INFORMATION, CONTINUED

(dollars in millions)

	AS OF										DECEMBER 31, 2015 CHANGE
	Dec 31, 2015		Sept 30, 2015		June 30, 2015		Mar 31, 2015		Dec 31, 2014		Sept 30, 2015				Dec 31, 2014
ALLOWANCE COMPONENTS											$		%		$		%
ALLOWANCE FOR CREDIT LOSSES
Individually evaluated		$36		$23		$21		$35		$20		$13		57%		$16		80%
Formula-based evaluation		618		611		600		599		585		7		1		33		6
Total commercial		654		634		621		634		605		20		3		49		8
Individually evaluated		101		104		107		107		109		(3)		(3)		(8)		(7)
Formula-based evaluation		519		522		529		517		542		(3)		(1)		(23)		(4)
Total retail		620		626		636		624		651		(6)		(1)		(31)		(5)
Total allowance for credit losses		$1,274		$1,260		$1,257		$1,258		$1,256		$14		1%		$18		1%

26

CAPITAL AND RATIOS

(dollars in millions, except ratios)

	QUARTERLY TRENDS																		FULL YEAR
											DECEMBER 31, 2015 CHANGE												2015 Change
	Dec 31, 2015		Sept 30, 2015		June 30, 2015		Mar 31, 2015		Dec 31, 2014		Sept 30, 2015				Dec 31, 2014				2015		2014		2014
											$		%		$		%						$		%
CAPITAL RATIOS AND COMPONENTS1 (preliminary)
CET1 capital2		$13,389		$13,200		$13,270		$13,360		$13,173		$189		1%		$216		2%
Tier 1 capital		13,636		13,447		13,517		13,360		13,173		189		1		463		4
Total capital		17,505		17,307		17,123		16,969		16,781		198		1		724		4
Risk-weighted assets		114,084		112,277		112,131		109,786		105,964		1,807		2		8,120		8
Adjusted average assets3		130,455		129,334		129,505		127,165		124,539		1,121		1		5,916		5
CET1 capital ratio2		11.7%		11.8%		11.8%		12.2%		12.4%
Tier 1 capital ratio		12.0		12.0		12.1		12.2		12.4
Total capital ratio		15.3		15.4		15.3		15.5		15.8
Tier 1 leverage ratio		10.5		10.4		10.4		10.5		10.6
Proforma Basel III fully phased-in common equity tier 1 capital ratio4		11.7		11.7		11.8		12.1		12.1
TANGIBLE COMMON EQUITY (period-end):
Stockholders’ common equity		$19,399		$19,353		$19,339		$19,564		$19,268		$46		—%		$131		1%		$19,399		$19,268		$131		1%
Less: Goodwill		6,876		6,876		6,876		6,876		6,876		—		—		—		—		6,876		6,876		—		—
Less: Other intangible assets		3		3		4		5		6		—		—		(3)		(50)		3		6		(3)		(50)
Add: Deferred tax liabilities5		480		465		450		434		420		15		3		60		14		480		420		60		14
Total tangible common equity6		$13,000		$12,939		$12,909		$13,117		$12,806		$61		—%		$194		2%		$13,000		$12,806		$194		2%
TANGIBLE COMMON EQUITY (average):
Stockholders’ common equity		$19,359		$19,261		$19,391		$19,407		$19,209		$98		1%		$150		1%		$19,354		$19,399		($45)		—%
Less: Goodwill		6,876		6,876		6,876		6,876		6,876		—		—		—		—		6,876		6,876		—		—
Less: Other intangible assets		3		4		5		5		6		(1)		(25)		(3)		(50)		4		7		(3)		(43)
Add: Deferred tax liabilities5		468		453		437		422		403		15		3		65		16		445		377		68		18
Total tangible common equity6		$12,948		$12,834		$12,947		$12,948		$12,730		$114		1%		$218		2%		$12,919		$12,893		$26		—%
INTANGIBLE ASSETS (period-end):
Goodwill		$6,876		$6,876		$6,876		$6,876		$6,876		$—		—%		$—		—%		$6,876		$6,876		$—		—%
Other intangible assets		3		3		4		5		6		—		—		(3)		(50)		3		6		(3)		(50)
Total intangible assets		$6,879		$6,879		$6,880		$6,881		$6,882		$—		—%		($3)		—%		$6,879		$6,882		($3)		—%

¹ Basel III transitional rules for institutions applying the standardized approach to calculating risk-weighted assets became effective January 1, 2015. The capital ratios and associated components after January 1, 2015 are prepared using the Basel III standardized transitional approach. The capital ratios and associated components for periods December 31, 2014 and prior are prepared under the Basel I general capital rule.

² CET1 capital under Basel III replaced tier 1 common capital under Basel I effective January 1, 2015.

³ Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangibles assets, net of deferred tax liabilities related to tax deductible goodwill, and the accumulated other comprehensive income impact related to the adoption of post-retirement benefit plan guidance under GAAP.

⁴ Prior to Basel III becoming effective on January 1, 2015, this was a non-GAAP financial measure. For further information on this measure, refer to page 32.

⁵ Deferred tax liabilities relate to tax-deductible goodwill, which is netted against goodwill when calculating tangible common equity.

⁶ These are non-GAAP financial measures. For further information on these measures, refer to pages 31-32.

27

PER-SHARE RELATED INFORMATION

(dollars in millions, except per share and ratio data)

	QUARTERLY TRENDS																		FULL YEAR
											4Q15 Change												2015 Change
	4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
EARNINGS PER SHARE DATA											$		%		$		%						$		%
Basic earnings per share:
Net income		$221		$220		$190		$209		$197		$1		—%		$24		12%		$840		$865		($25)		(3%)
Less: Preferred stock dividends		—		7		—		—		—		(7)		(100)		—		—		7		—		7		—
Net income available to common stockholders		$221		$213		$190		$209		$197		$8		4%		$24		12%		$833		$865		($32)		(4)
Net income available to common stockholders, excluding restructuring charges and special items1		$221		$213		$215		$215		$217		$8		4%		$4		2%		$864		$790		$74		9%
Total weighted-average basic shares outstanding		527,648,630		530,985,255		537,729,248		546,291,363		546,810,009		(3,336,625)		(1)		(19,161,379)		(4)		535,599,731		556,674,146		(21,074,415)		(4)
Net income per share - basic		$0.42		$0.40		$0.35		$0.38		$0.36		$0.02		5%		$0.06		17%		$1.55		$1.55		$—		—%
Net income per share, excluding restructuring charges and special items - basic1		$0.42		$0.40		$0.40		$0.39		$0.40		$0.02		5%		$0.02		5%		$1.61		$1.42		$0.19		13%
Diluted earnings per share:
Net income applicable to common stockholders		$221		$213		$190		$209		$197		$8		4		$24		12		$833		$865		($32)		(4)
Net income applicable to common stockholders, excluding restructuring charges and special items1		$221		$213		$215		$215		$217		$8		4		$4		2		$871		$790		$81		10
Total weighted-average basic shares outstanding		527,648,630		530,985,255		537,729,248		546,291,363		546,810,009		(3,336,625)		(1)		(19,161,379)		(4)		535,599,731		556,674,146		(21,074,415)		(4)
Add: Weighted-average dilutive shares		2,627,043		2,412,903		2,180,118		3,507,354		3,866,289		214,140		9		(1,239,246)		(32)		2,621,167		1,050,790		1,570,377		NM
Total weighted-average diluted shares outstanding		530,275,673		533,398,158		539,909,366		549,798,717		550,676,298		(3,122,485)		(1)		(20,400,625)		(4)		538,220,898		557,724,936		(19,504,038)		(3)
Net income per share - diluted		$0.42		$0.40		$0.35		$0.38		$0.36		$0.02		5%		$0.06		17%		$1.55		$1.55		$—		—%
Net income per share, excluding restructuring charges and special items - diluted1		$0.42		$0.40		$0.40		$0.39		$0.39		$0.02		5%		$0.03		8%		$1.61		$1.42		$0.19		13%
COMMON SHARES OUTSTANDING
Common shares - at end of period		527,774,428		527,636,510		537,149,717		547,490,812		545,884,519		137,918		—%		(18,110,091)		(3%)		527,774,428		545,884,519		(18,110,091)		(3%)
Cash dividends declared and paid per share		$0.10		$0.10		$0.10		$0.10		$0.10		$—		—		$—		—		$0.40		$1.43		($1.03)		(72)
Book value per share		$36.76		$36.68		$36.00		$35.73		$35.30		0.08		—		1.46		4		$36.76		$35.30		1.46		4
Tangible book value per share1		$24.63		$24.52		$24.03		$23.96		$23.46		0.11		—		1.17		5		$24.63		$23.46		1.17		5
Dividend payout ratio		24%		25%		28%		26%		28%		(100) bps				NM				26%		92%		NM
SHARE PRICE
High		$27.17		$28.18		$28.71		$25.84		$25.60		($1.01)		(4%)		$1.57		6%		$28.71		$25.60		$3.11		12%
Low		22.48		21.14		24.03		22.67		21.47		1.34		6		1.01		5		21.14		21.35		(0.21)		(1)
Close		26.19		23.86		27.31		24.13		24.86		2.33		10		1.33		5		26.19		24.86		1.33		5
Market Capitalization		13,822		12,589		14,670		13,211		13,571		1,233		10		251		2		13,822		13,571		251		2

¹ These are non-GAAP financial measures. For further information on these measures, refer to pages 29-36.

28

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (Excluding restructuring charges and special items)

(dollars in millions, except per-share data)

This document contains non-GAAP financial measures. The table below presents reconciliations of certain non-GAAP measures. These reconciliations exclude restructuring charges and/or special items, which are usually included, where applicable, in the financial results presented in accordance with GAAP. Restructuring charges and special items include expenses related to our efforts to improve processes and enhance efficiencies, as well as rebranding, separation from RBS and regulatory expenses.

The non-GAAP measures set forth below include “total revenue”, “noninterest income”, “ noninterest expense”, “pre-provision profit”, “income before income tax expense (benefit)”, “income tax expense (benefit)”, “net income”, “net income available to common stockholders”, “salaries and employee benefits”, “outside services”, “occupancy”, “equipment expense”, “amortization of software”, “other operating expense”, “net income per average common share”, “return of average common equity” and “return on average total assets”. In addition, we present computations for “tangible book value per common share”, “return on average tangible common equity”, “return on average total tangible assets” and “efficiency ratio” as part of our non-GAAP measures. Additionally, “pro forma Basel III fully phased-in common equity tier 1 capital” computations for periods prior to 1Q15 are presented as part of our non-GAAP measures.

We believe these non-GAAP measures provide useful information to investors because these are among the measures used by our management team to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe restructuring charges and special items in any period do not reflect the operational performance of the business in that period and, accordingly, it is useful to consider these line items with and without restructuring charges and special items. We believe this presentation also increases comparability of period-to-period results.

We also consider pro forma capital ratios defined by banking regulators but not effective at each period end to be non-GAAP financial measures. Since analysts and banking regulators may assess our capital adequacy using these pro forma ratios, we believe they are useful to provide investors the ability to assess our capital adequacy on the same basis.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by other companies. We caution investors not to place undue reliance on such non-GAAP measures, but instead to consider them with the most directly comparable GAAP measure. Non-GAAP financial measures have limitations as analytical tools, and should not be considered in isolation, or as a substitute for our results as reported under GAAP.

29

		QUARTERLY TRENDS																		FULL YEAR
												4Q15 Change												2015 Change
		4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
												$		%		$		%						$		%
Noninterest income, excluding special items:
Noninterest income (GAAP)	A		$362		$353		$360		$347		$339		$9		3%		$23		7%		$1,422		$1,678		($256)		(15%)
Less: Special items - Chicago gain			—		—		—		—		—		—		—		—		—		—		288		(288)		(100)
Noninterest income, excluding special items (non-GAAP)	B		$362		$353		$360		$347		$339		$9		3%		$23		7%		$1,422		$1,390		$32		2%
Total revenue, excluding special items:
Total revenue (GAAP)	C		$1,232		$1,209		$1,200		$1,183		$1,179		$23		2%		$53		4%		$4,824		$4,979		($155)		(3%)
Less: Special items - Chicago gain			—		—		—		—		—		—		—		—		—		—		288		(288)		(100)
Total revenue, excluding special items (non-GAAP)	D		$1,232		$1,209		$1,200		$1,183		$1,179		$23		2%		$53		4%		$4,824		$4,691		$133		3%
Noninterest expense, excluding restructuring charges and special items:
Noninterest expense (GAAP)	E		$810		$798		$841		$810		$824		$12		2%		($14)		(2%)		$3,259		$3,392		($133)		(4%)
Less: Restructuring charges and special items	MM		—		—		40		10		33		—		—		(33)		(100)		50		169		(119)		(70)
Noninterest expense, excluding restructuring charges and special items (non-GAAP)	F		$810		$798		$801		$800		$791		$12		2%		$19		2%		$3,209		$3,223		($14)		—%
Net income, excluding restructuring charges and special items:
Net income (GAAP)	G		$221		$220		$190		$209		$197		$1		—%		$24		12%		$840		$865		($25)		(3%)
Add: Restructuring charges and special items, net of income tax expense (benefit)			—		—		25		6		20		—		—		(20)		(100)		31		(75)		106		141
Net income, excluding restructuring charges and special items (non-GAAP)	H		$221		$220		$215		$215		$217		$1		—%		$4		2%		$871		$790		$81		10%
Net income available to common stockholders (GAAP), excluding restructuring charges and special items:
Net income available to common stockholders (GAAP)	I		$221		$213		$190		$209		$197		$8		4%		$24		12%		$833		$865		($32)		(4%)
Add: Restructuring charges and special items, net of income tax expense (benefit)			—		—		25		6		20		—		—		(20)		(100)		31		(75)		106		141
Net income available to common stockholders, excluding restructuring charges and special items (non-GAAP)	J		$221		$213		$215		$215		$217		$8		4%		$4		2%		$864		$790		$74		9%

30

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (Excluding restructuring charges and special items) (CONTINUED)

(dollars in millions, except per-share data)

		QUARTERLY TRENDS																		FULL YEAR
												4Q15 Change												2015 Change
		4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
												$		%		$		%						$		%
Return on average common equity, excluding restructuring charges and special items:
Average common equity (GAAP)	K		$19,359		$19,261		$19,391		$19,407		$19,209		$98		1%		$150		1%		$19,354		$19,399		($45)		—%
Return on average common equity, excluding restructuring charges and special items (non-GAAP)	J/K		4.51%		4.40%		4.45%		4.49%		4.48%		11 bps				3 bps				4.46%		4.07%		39bps
Return on average tangible common equity and return on average tangible common equity, excluding restructuring charges and special items:
Average common equity (GAAP)	L		$19,359		$19,261		$19,391		$19,407		$19,209		$98		1%		$150		1%		$19,354		$19,399		($45)		—%
Less: Average goodwill (GAAP)			6,876		6,876		6,876		6,876		6,876		—		—		—		—		6,876		6,876		—		—
Less: Average other intangibles (GAAP)			3		4		5		5		6		(1)		(25)		(3)		(50)		4		7		(3)		(43)
Add: Average deferred tax liabilities related to goodwill (GAAP)			468		453		437		422		403		15		3		65		16		445		377		68		18
Average tangible common equity (non-GAAP)	M		$12,948		$12,834		$12,947		$12,948		$12,730		$114		1%		$218		2%		$12,919		$12,893		$26		—%
Return on average tangible common equity (non-GAAP)	I/M		6.75%		6.60%		5.90%		6.53%		6.12%		15bps				63bps				6.45%		6.71%		(26)bps
Return on average tangible common equity, excluding restructuring charges and special items (non-GAAP)	J/M		6.75%		6.60%		6.67%		6.73%		6.76%		15bps				(1)bps				6.69%		6.13%		56bps
Return on average total assets, excluding restructuring charges and special items:
Average total assets (GAAP)	N		$136,298		$135,103		$135,521		$133,325		$130,671		$1,195		1%		$5,627		4%		$135,070		$127,624		$7,446		6%
Return on average total assets, excluding restructuring charges and special items (non-GAAP)	H/N		0.64%		0.65%		0.64%		0.65%		0.66%		(1)bps				(2)bps				0.64%		0.62%		2bps
Return on average total tangible assets and return on average total tangible assets, excluding restructuring charges and special items:
Average total assets (GAAP)	N		$136,298		$135,103		$135,521		$133,325		$130,671		$1,195		1%		$5,627		4%		$135,070		$127,624		$7,446		6%
Less: Average goodwill (GAAP)			6,876		6,876		6,876		6,876		6,876		—		—		—		—		6,876		6,876		—		—
Less: Average other intangibles (GAAP)			3		4		5		5		6		(1)		(25)		(3)		(50)		4		7		(3)		(43)
Add: Average deferred tax liabilities related to goodwill (GAAP)			468		453		437		422		403		15		3		65		16		445		377		68		18
Average tangible assets (non-GAAP)	O		$129,887		$128,676		$129,077		$126,866		$124,192		$1,211		1%		$5,695		5%		$128,635		$121,118		$7,517		6%
Return on average total tangible assets (non-GAAP)	G/O		0.67%		0.68%		0.59%		0.67%		0.63%		(1)bps				4bps				0.65%		0.71%		(6)bps
Return on average total tangible assets, excluding restructuring charges and special items (non-GAAP)	H/O		0.67%		0.68%		0.67%		0.69%		0.69%		(1)bps				(2)bps				0.68%		0.65%		3bps
Efficiency ratio and efficiency ratio, excluding restructuring charges and special items:
Net interest income (GAAP)			$870		$856		$840		$836		$840		$14		2%		$30		4%		$3,402		$3,301		$101		3%
Add: Noninterest income (GAAP)			362		353		360		347		339		9		3		23		7		1,422		1,678		(256)		(15)
Total revenue (GAAP)	C		$1,232		$1,209		$1,200		$1,183		$1,179		$23		2%		$53		4%		$4,824		$4,979		($155)		(3%)
Efficiency ratio (non-GAAP)	E/C		65.76%		66.02%		70.02%		68.49%		69.88%		(26)bps				(412) bps				67.56%		68.12%		(56)bps
Efficiency ratio, excluding restructuring charges and special items (non-GAAP)	F/D		65.76%		66.02%		66.70%		67.65%		67.11%		(26)bps				(135) bps				66.52%		68.70%		(218) bps

31

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (Excluding restructuring charges and special items) (CONTINUED)

(dollars in millions, except per-share data)

		QUARTERLY TRENDS																		FULL YEAR
												4Q15 Change												2015 Change
		4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
												$		%		$		%						$		%
Tangible book value per common share:
Common shares - at end of period (GAAP)	P		527,774,428		527,636,510		537,149,717		547,490,812		545,884,519		137,918		—  %		(18,110,091)		(3)%		527,774,428		545,884,519		(18,110,091)		(3%)
Stockholders’ equity (GAAP)			$19,399		$19,353		$19,339		$19,564		$19,268		$46		—		$131		1		$19,399		$19,268		$131		1
Less: Goodwill (GAAP)			6,876		6,876		6,876		6,876		6,876		—		—		—		—		6,876		6,876		—		—
Less: Other intangible assets (GAAP)			3		3		4		5		6		—		—		(3)		(50)		3		6		(3)		(50)
Add: Deferred tax liabilities related to goodwill (GAAP)			480		465		450		434		420		15		3		60		14		480		420		60		14
Tangible common equity (non-GAAP)	Q		$13,000		$12,939		$12,909		$13,117		$12,806		$61		—%		$194		2%		$13,000		$12,806		$194		2%
Tangible book value per common share (non-GAAP)	Q/P		$24.63		$24.52		$24.03		$23.96		$23.46		$0.11		—%		$1.17		5%		$24.63		$23.46		$1.17		5%
Net income per average common share - basic and diluted, excluding restructuring charges and special items:
Average common shares outstanding - basic (GAAP)	R		527,648,630		530,985,255		537,729,248		546,291,363		546,810,009		(3,336,625)		(1%)		(19,161,379)		(4%)		535,599,731		556,674,146		(21,074,415)		(4%)
Average common shares outstanding - diluted (GAAP)	S		530,275,673		533,398,158		539,909,366		549,798,717		550,676,298		(3,122,485)		(1)		(20,400,625)		(4)		538,220,898		557,724,936		(19,504,038)		(3)
Net income available to common stockholders (GAAP)	I		$221		$213		$190		$209		$197		$8		4		$24		12		$833		$865		($32)		(4)
Net income per average common share - basic (GAAP)	I/R		0.42		0.40		0.35		0.38		0.36		0.02		5		0.06		17		1.55		1.55		—		—
Net income per average common share - diluted (GAAP)	I/S		0.42		0.40		0.35		0.38		0.36		0.02		5		0.06		17		1.55		1.55		—		—
Net income available to common stockholders, excluding restructuring charges and special items (non-GAAP)	J		221		213		215		215		217		8		4		4		2		864		790		74		9
Net income per average common share - basic, excluding restructuring charges and special items (non-GAAP)	J/R		0.42		0.40		0.40		0.39		0.40		0.02		5		0.02		5		1.61		1.42		0.19		13
Net income per average common share - diluted, excluding restructuring charges and special items (non-GAAP)	J/S		0.42		0.40		0.40		0.39		0.39		0.02		5		0.03		8		1.61		1.42		0.19		13
Pro forma Basel III fully phased-in common equity tier 1 capital ratio1:
Common equity tier 1 (regulatory)			$13,389		$13,200		$13,270		$13,360		$13,173
Less: Change in DTA and other threshold deductions (GAAP)			2		2		3		3		(6)
Pro forma Basel III fully phased-in common equity tier 1 (non-GAAP)	T		$13,387		$13,198		$13,267		$13,357		$13,179
Risk-weighted assets (regulatory general risk weight approach)			$114,084		$112,277		$112,131		$109,786		$105,964
Add: Net change in credit and other risk-weighted assets (regulatory)			244		243		247		242		2,882
Basel III standardized approach risk-weighted assets (non-GAAP)	U		$114,328		$112,520		$112,378		$110,028		$108,846
Pro forma Basel III fully phased-in common equity tier 1 capital ratio (non-GAAP)1	T/U		11.7%		11.7%		11.8%		12.1%		12.1%
Salaries and employee benefits, excluding restructuring charges and special items:
Salaries and employee benefits (GAAP)	V		$402		$404		$411		$419		$397		($2)		—%		$5		1%		$1,636		$1,678		($42)		(3%)
Less: Restructuring charges and special items			(2)		—		6		(1)		1		(2)		—		(3)		(300)		3		44		(41)		(93)
Salaries and employee benefits, excluding restructuring charges and special items (non-GAAP)	W		$404		$404		$405		$420		$396		$—		—%		$8		2%		$1,633		$1,634		($1)		—%

¹ Periods prior to 1Q15 reported on a Basel I basis. Basel III ratios assume certain definitions impacting qualifying Basel III capital, which otherwise will phase in through 2018, are fully phased-in. Ratios also reflect the required US Standardized methodology for calculating RWAs, effective January 1, 2015.

32

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS (Excluding restructuring charges and special items) (CONTINUED)

(dollars in millions, except per-share data)

		QUARTERLY TRENDS																		FULL YEAR
												4Q15 Change												2015 Change
		4Q15		3Q15		2Q15		1Q15		4Q14		3Q15				4Q14				2015		2014		2014
												$		%		$		%						$		%
Outside services, excluding restructuring charges and special items:
Outside services (GAAP)	X		$104		$89		$99		$79		$106		$15		17%		($2)		(2%)		$371		$420		($49)		(12%)
Less: Restructuring charges and special items			2		—		16		8		18		2		—		(16)		(89)		26		78		(52)		(67)
Outside services, excluding restructuring charges and special items (non-GAAP)	Y		$102		$89		$83		$71		$88		$13		15%		$14		16%		$345		$342		$3		1%
Occupancy, excluding restructuring charges and special items:
Occupancy (GAAP)	Z		$74		$75		$90		$80		$81		($1)		(1%)		($7)		(9%)		$319		$326		($7)		(2%)
Less: Restructuring charges and special items			—		—		15		2		5		—		—		(5)		(100)		17		16		1		6
Occupancy, excluding restructuring charges and special items (non-GAAP)	AA		$74		$75		$75		$78		$76		($1)		(1%)		($2)		(3%)		$302		$310		($8)		(3%)
Equipment expense, excluding restructuring charges and special items:
Equipment expense (GAAP)	BB		$67		$62		$65		$63		$63		$5		8%		$4		6%		$257		$250		$7		3%
Less: Restructuring charges and special items			—		—		—		1		1		—		—		(1)		(100)		1		4		(3)		(75)
Equipment expense, excluding restructuring charges and special items (non-GAAP)	CC		$67		$62		$65		$62		$62		$5		8%		$5		8%		$256		$246		$10		4%
Amortization of software, excluding restructuring charges and special items:
Amortization of software	DD		$38		$35		$37		$36		$43		$3		9%		($5)		(12%)		$146		$145		$1		1%
Less: Restructuring charges and special items			—		—		—		—		6		—		—		(6)		(100)		—		6		(6)		(100)
Amortization of software, excluding restructuring charges and special items (non-GAAP)	EE		$38		$35		$37		$36		$37		$3		9%		$1		3%		$146		$139		$7		5%
Other operating expense, excluding restructuring charges and special items:
Other operating expense (GAAP)	FF		$125		$133		$139		$133		$134		($8)		(6%)		($9)		(7%)		$530		$573		($43)		(8%)
Less: Restructuring charges and special items			—		—		3		—		2		—		—		(2)		(100)		3		21		(18)		(86)
Other operating expense, excluding restructuring charges and special items (non-GAAP)	GG		$125		$133		$136		$133		$132		($8)		(6%)		($7)		(5%)		$527		$552		($25)		(5%)
Pre-provision profit, excluding restructuring charges and special items:
Total revenue, excluding restructuring charges and special items (non-GAAP)	D		$1,232		$1,209		$1,200		$1,183		$1,179		$23		2%		$53		4%		$4,824		$4,691		$133		3%
Less: Noninterest expense, excluding restructuring charges and special items (non-GAAP)	F		810		798		801		800		791		12		2		19		2		3,209		3,223		(14)		—
Pre-provision profit, excluding restructuring charges and special items (non-GAAP)	HH		$422		$411		$399		$383		$388		$11		3%		$34		9%		$1,615		$1,468		$147		10%
Income before income tax expense (benefit), excluding restructuring charges and special items:
Income before income tax expense (GAAP)	II		$331		$335		$282		$315		$283		($4)		(1%)		$48		17%		$1,263		$1,268		($5)		—%
Less: Income before income tax expense (benefit) related to restructuring charges and special items (GAAP)			—		—		(40)		(10)		(33)		—		—		33		100		(50)		119		(169)		(142)
Income before income tax expense, excluding restructuring charges and special items (non-GAAP)	JJ		$331		$335		$322		$325		$316		($4)		(1%)		$15		5%		$1,313		$1,149		$164		14%
Income tax expense, excluding restructuring charges and special items:
Income tax expense (GAAP)	KK		$110		$115		$92		$106		$86		($5)		(4%)		$24		28%		$423		$403		$20		5%
Less: Income tax (benefit) related to restructuring charges and special items (GAAP)			—		—		(15)		(4)		(13)		—		—		13		100		(19)		44		(63)		(143)
Income tax expense, excluding restructuring charges and special items (non-GAAP)	LL		$110		$115		$107		$110		$99		($5)		(4%)		$11		11%		$442		$359		$83		23%
Restructuring charges and special expense items include:
Restructuring charges			$—		$—		$25		$1		$10		$—		—%		($10)		(100%)		26		$114		(88)		(77%)
Special items			—		—		15		9		23		—		—		(23)		(100)		24		55		(31)		(56)
Restructuring charges and special expense items	MM		$—		$—		$40		$10		$33		$—		—%		($33)		(100%)		$50		$169		($119)		(70%)

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NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS

(dollars in millions)

		THREE MONTHS ENDED DEC 31,								THREE MONTHS ENDED SEPT 30,								THREE MONTHS ENDED JUNE 30,
		2015								2015								2015
		Consumer Banking		Commercial Banking		Other		Consolidated		Consumer Banking		Commercial Banking		Other		Consolidated		Consumer Banking		Commercial Banking		Other		Consolidated
Net income (loss) (GAAP)	A		$67		$152		$2		$221		$68		$145		$7		$220		$66		$135		($11)		$190
Less: Preferred stock dividends			—		—		—		—		—		—		7		7		—		—		—		—
Net income available to common stockholders	B		$67		$152		$2		$221		$68		$145		$—		$213		$66		$135		($11)		$190
Return on average tangible common equity
Average common equity (GAAP)	C		$4,831		$4,787		$9,741		$19,359		$4,791		$4,722		$9,748		$19,261		$4,681		$4,625		$10,085		$19,391
Less: Average goodwill (GAAP)			—		—		6,876		6,876		—		—		6,876		6,876		—		—		6,876		6,876
Average other intangibles (GAAP)			—		—		3		3		—		—		4		4		—		—		5		5
Add: Average deferred tax liabilities related to goodwill (GAAP)			—		—		468		468		—		—		453		453		—		—		437		437
Average tangible common equity (non-GAAP)	D		$4,831		$4,787		$3,330		$12,948		$4,791		$4,722		$3,321		$12,834		$4,681		$4,625		$3,641		$12,947
Return on average tangible common equity (non-GAAP)	B/D		5.50%		12.57%		NM		6.75%		5.67%		12.24%		NM		6.60%		5.66%		11.69%		NM		5.90%
Return on average total tangible assets
Average total assets (GAAP)	E		$54,065		$43,835		$38,398		$136,298		$53,206		$43,113		$38,784		$135,103		$52,489		$42,617		$40,415		$135,521
Less: Average goodwill (GAAP)			—		—		6,876		6,876		—		—		6,876		6,876		—		—		6,876		6,876
Average other intangibles (GAAP)			—		—		3		3		—		—		4		4		—		—		5		5
Add: Average deferred tax liabilities related to goodwill (GAAP)			—		—		468		468		—		—		453		453		—		—		437		437
Average tangible assets (non-GAAP)	F		$54,065		$43,835		$31,987		$129,887		$53,206		$43,113		$32,357		$128,676		$52,489		$42,617		$33,971		$129,077
Return on average total tangible assets (non-GAAP)	A/F		0.49%		1.37%		NM		0.67%		0.51%		1.34%		NM		0.68%		0.51%		1.27%		NM		0.59%
Efficiency ratio
Noninterest expense (GAAP)	G		$624		$180		$6		$810		$623		$175		$—		$798		$613		$181		$47		$841
Net interest income (GAAP)			565		301		4		870		556		299		1		856		544		286		10		840
Noninterest income (GAAP)			226		107		29		362		235		100		18		353		230		108		22		360
Total revenue	H		$791		$408		$33		$1,232		$791		$399		$19		$1,209		$774		$394		$32		$1,200
Efficiency ratio (non-GAAP)	G/H		78.85%		44.02%		NM		65.76%		78.72%		43.75%		NM		66.02%		79.25%		46.07%		NM		70.02%

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NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)

(dollars in millions)

			THREE MONTHS ENDED MAR 31,				THREE MONTHS ENDED DEC 31,
			2015				2014
			Consumer      Banking	Commercial      Banking	Other	Consolidated	Consumer      Banking	Commercial      Banking	Other	Consolidated
Net income (loss) (GAAP)		A	$61	$147	$1	$209	$52	$140	$5	$197
Less: Preferred stock dividends			—	—	—	—	—	—	—	—
Net income available to common stockholders		B	$61	$147	$1	$209	$52	$140	$5	$197
Return on average tangible common equity
Average common equity (GAAP)		C	$4,649	$4,526	$10,232	$19,407	$4,756	$4,334	$10,119	$19,209
Less:	Average goodwill (GAAP)		—	—	6,876	6,876	—	—	6,876	6,876
	Average other intangibles (GAAP)		—	—	5	5	—	—	6	6
Add:  Average deferred tax liabilities related to goodwill (GAAP)			—	—	422	422	—	—	403	403
Average tangible common equity (non-GAAP)		D	$4,649	$4,526	$3,773	$12,948	$4,756	$4,334	$3,640	$12,730
Return on average tangible common equity (non-GAAP)		B/D	5.30%	13.15%	NM	6.53%	4.30%	12.76%	NM	6.12%
Return on average total tangible assets
Average total assets (GAAP)		E	$51,602	$41,606	$40,117	$133,325	$50,546	$40,061	$40,064	$130,671
Less:	Average goodwill (GAAP)		—	—	6,876	6,876	—	—	6,876	6,876
	Average other intangibles (GAAP)		—	—	5	5	—	—	6	6
Add:  Average deferred tax liabilities related to goodwill (GAAP)			—	—	422	422	—	—	403	403
Average tangible assets (non-GAAP)		F	$51,602	$41,606	$33,658	$126,866	$50,546	$40,061	$33,585	$124,192
Return on average total tangible assets (non-GAAP)		A/F	0.48%	1.43%	NM	0.67%	0.40%	1.38%	NM	0.63%
Efficiency ratio
Noninterest expense (GAAP)		G	$596	$173	$41	$810	$611	$180	$33	$824
Net interest income (GAAP)			533	276	27	836	536	283	21	840
Noninterest income (GAAP)			219	100	28	347	218	111	10	339
Total revenue		H	$752	$376	$55	$1,183	$754	$394	$31	$1,179
Efficiency ratio (non-GAAP)		G/H	79.25%	46.01%	NM	68.49%	81.09%	45.48%	NM	69.88%

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NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)

(dollars in millions)

		FULL YEAR
		2015								2014
		Consumer Banking		Commercial Banking		Other		Consolidated		Consumer Banking		Commercial Banking		Other		Consolidated
Net income (loss) (GAAP)	A		$262		$579		($1)		$840		$182		$561		$122		$865
Less: Preferred stock dividends			—		—		7		7		—		—		—		—
Net income available to common stockholders	B		$262		$579		($8)		$833		$182		$561		$122		$865
Return on average tangible common equity
Average common equity (GAAP)	C		$4,739		$4,666		$9,949		$19,354		$4,665		$4,174		$10,560		$19,399
Less: Average goodwill (GAAP)			—		—		6,876		6,876		—		—		6,876		6,876
Average other intangibles (GAAP)			—		—		4		4		—		—		7		7
Add: Average deferred tax liabilities related to goodwill (GAAP)			—		—		445		445		—		—		377		377
Average tangible common equity (non-GAAP)	D		$4,739		$4,666		$3,514		$12,919		$4,665		$4,174		$4,054		$12,893
Return on average tangible common equity (non-GAAP)	B/D		5.53%		12.41%		NM		6.45%		3.90%		13.43%		NM		6.71%
Return on average total tangible assets
Average total assets (GAAP)	E		$52,848		$42,800		$39,422		$135,070		$48,939		$38,483		$40,202		$127,624
Less: Average goodwill (GAAP)			—		—		6,876		6,876		—		—		6,876		6,876
Average other intangibles (GAAP)			—		—		4		4		—		—		7		7
Add: Average deferred tax liabilities related to goodwill (GAAP)			—		—		445		445		—		—		377		377
Average tangible assets (non-GAAP)	F		$52,848		$42,800		$32,987		$128,635		$48,939		$38,483		$33,696		$121,118
Return on average total tangible assets (non-GAAP)	A/F		0.50%		1.35%		NM		0.65%		0.37%		1.46%		NM		0.71%
Efficiency ratio
Noninterest expense (GAAP)	G		$2,456		$709		$94		$3,259		$2,513		$652		$227		$3,392
Net interest income (GAAP)			2,198		1,162		42		3,402		2,151		1,073		77		3,301
Noninterest income (GAAP)			910		415		97		1,422		899		429		350		1,678
Total revenue	H		$3,108		$1,577		$139		$4,824		$3,050		$1,502		$427		$4,979
Efficiency ratio (non-GAAP)	G/H		79.02%		44.94%		NM		67.56%		82.39%		43.37%		NM		68.12%

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FORWARD-LOOKING STATEMENTS

This document contains forward-looking statements within the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.”

Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:

• negative economic conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of nonperforming assets, charge-offs and provision expense;

• the rate of growth in the economy and employment levels, as well as general business and economic conditions;

• our ability to implement our strategic plan, including the cost savings and efficiency components, and achieve our indicative performance targets;

• our ability to remedy regulatory deficiencies and meet supervisory requirements and expectations;

• liabilities and business restrictions resulting from litigation and regulatory investigations;

• our capital and liquidity requirements (including under regulatory capital standards, such as the Basel III capital standards) and our ability to generate capital internally or raise capital on favorable terms;

• the effect of the current low interest rate environment or changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale;

• changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets;

• the effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin;

• financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses, including the Dodd-Frank Act and other legislation and regulation relating to bank products and services;

• a failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber attacks;

• management’s ability to identify and manage these and other risks; and

• any failure by us to successfully replicate or replace certain functions, systems and infrastructure provided by RBS.

In addition to the above factors, we also caution that the amount and timing of any future common stock dividends or share repurchases will depend on our financial condition, earnings, cash needs, regulatory constraints, capital requirements (including requirements of our subsidiaries), and any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will pay any dividends to holders of our common stock, or as to the amount of any such dividends.

More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found under “Risk Factors” in Part I, Item 1A in our Annual Report on Form 10-K filed with the United States Securities and Exchange Commission on March 3, 2015.

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