Segment information (Tables)

12 Months Ended

Dec. 31, 2020

Customer Revenue by Classes of Similar Products or Services

Customer revenue by classes of similar products or services, by segment, is presented below:


Year ended December 31,	2020		2019		2018
Services
Cloud & infrastructure services	$	1,178.1	$	1,287.2	$	1,225.4
Application services	350.2		370.9		381.7
BPO solutions	164.6		234.6		250.5
Total Services	1,692.9		1,892.7		1,857.6
Technology	333.4		330.1		393.6
Total customer revenue	$	2,026.3	$	2,222.8	$	2,251.2

Reconciliation of Segment Operating Income to Consolidated Income (Loss) Before Income Taxes

Presented below is a reconciliation of segment operating income to consolidated income (loss) from continuing operations before income taxes:


Year ended December 31,	2020		2019		2018
Total segment operating income	$	154.8	$	180.1	$	233.4
Interest expense	(29.2)		(62.1)		(64.0)
Other (expense), net	(329.6)		(136.4)		(77.1)
Cost reduction charges(i)	(63.2)		(28.7)		(19.7)
Corporate and eliminations	(4.6)		(13.5)		(1.6)
Total income (loss) from continuing operations before income taxes	$	(271.8)	$	(60.6)	$	71.0

(i) Year ended December 31, 2020 excludes $32.3 million for net foreign currency losses related to exiting foreign countries which are reported in other expense, net in the consolidated statements of income.

Reconciliation of Total Business Segment Assets to Consolidated Assets

Presented below is a reconciliation of total business segment assets to consolidated assets:


As of December 31,	2020		2019		2018
Total segment assets	$	1,302.3	$	1,263.4	$	1,254.7
Cash and cash equivalents	898.5		538.8		605.0
Deferred income taxes	136.2		114.0		109.3
Operating lease right-of-use assets	79.3		71.4		—
Prepaid postretirement assets	187.5		136.2		147.6
Assets of discontinued operations	—		243.2		181.9
Other corporate assets	104.1		137.0		159.1
Total assets	$	2,707.9	$	2,504.0	$	2,457.6

Summary of Operations by Business Segment

A summary of the company’s operations by business segment is presented below:


	Total		Corporate		Services		Technology
2020
Customer revenue	$	2,026.3	$	—	$	1,692.9	$	333.4
Intersegment	—		(16.3)		—		16.3
Total revenue	$	2,026.3	$	(16.3)	$	1,692.9	$	349.7
Operating income (loss)	$	87.0	$	(67.8)	$	12.2	$	142.6
Depreciation and amortization	161.0		—		70.9		90.1
Total assets	2,707.9		1,405.6		850.5		451.8
Capital expenditures	130.1		2.5		49.2		78.4
2019
Customer revenue	$	2,222.8	$	—	$	1,892.7	$	330.1
Intersegment	—		(15.2)		—		15.2
Total revenue	$	2,222.8	$	(15.2)	$	1,892.7	$	345.3
Operating income (loss)	$	137.9	$	(42.2)	$	20.8	$	159.3
Depreciation and amortization	147.4		—		91.9		55.5
Total assets	2,504.0		1,240.6		864.2		399.2
Capital expenditures	159.8		7.1		74.0		78.7
2018
Customer revenue	$	2,251.2	$	—	$	1,857.6	$	393.6
Intersegment	—		(24.7)		—		24.7
Total revenue	$	2,251.2	$	(24.7)	$	1,857.6	$	418.3
Operating income (loss)	$	212.1	$	(21.3)	$	9.1	$	224.3
Depreciation and amortization	164.1		—		97.2		66.9
Total assets	2,457.6		1,202.9		846.9		407.8
Capital expenditures	189.3		8.0		92.9		88.4

Revenue by Geographic Segment

Geographic information about the company’s revenue, which is principally based on location of the selling organization, properties and outsourcing assets, is presented below:


Year ended December 31,	2020		2019		2018
Revenue
United States	$	781.5	$	824.0	$	666.2
United Kingdom	228.0		334.3		360.7
Other foreign	1,016.8		1,064.5		1,224.3
Total Revenue	$	2,026.3	$	2,222.8	$	2,251.2
Properties, net
United States	$	82.0	$	82.3	$	75.9
United Kingdom	9.2		10.5		5.3
Other foreign	19.3		23.2		30.7
Total Properties, net	$	110.5	$	116.0	$	111.9
Outsourcing assets, net
United States	$	93.1	$	99.5	$	97.6
United Kingdom	55.3		71.7		86.5
Australia	19.3		21.5		21.7
Other foreign	6.2		9.4		10.6
Total Outsourcing assets, net	$	173.9	$	202.1	$	216.4