Segment information (Tables)

12 Months Ended

Dec. 31, 2018

Customer Revenue by Classes of Similar Products or Services

Customer revenue by classes of similar products or services, by segment, is presented below:



Year ended December 31,	2018		2017			2016
Services
Cloud & infrastructure services	$	1,363.4	$	1,334.3	*	$	1,356.4	*
Application services	772.4		791.0		*	855.5		*
BPO services	250.5		202.9			194.4
Total Services	2,386.3		2,328.2			2,406.3
Technology	438.7		413.6			414.4
Total customer revenue	$	2,825.0	$	2,741.8		$	2,820.7

*Amounts were changed to conform to the current-year presentation.

Reconciliation of Segment Operating Income to Consolidated Income (Loss) Before Income Taxes

Presented below is a reconciliation of segment operating income to consolidated income (loss) before income taxes:



Year ended December 31,	2018			2017			2016
Total segment operating income	$	305.4		$	235.4		$	208.4
Interest expense	(64.0		)	(52.8		)	(27.4		)
Other income (expense), net	(76.9		)	(116.4		)*	(81.3		)*
Cost reduction charges⁽ⁱ⁾	(19.7		)	(135.0		)	(82.1		)
Corporate and eliminations	(1.6		)	(3.3		)*	2.9		*
Total income (loss) before income taxes	$	143.2		$	(72.1	)	$	20.5

*Amounts were changed to conform to the current-year presentation. See Note 2

⁽ⁱ⁾ Year ended December 31, 2017 excludes $11.8 million for net foreign currency losses related to exiting foreign countries which are reported in other income (expense), net in the consolidated statements of income.

Reconciliation of Total Business Segment Assets to Consolidated Assets

Presented below is a reconciliation of total business segment assets to consolidated assets:



As of December 31,	2018		2017		2016
Total segment assets	$	1,436.6	$	1,364.5	$	1,339.0
Cash and cash equivalents	605.0		733.9		370.6
Deferred income taxes	109.3		119.9		146.1
Prepaid postretirement assets	147.6		148.3		33.3
Other corporate assets	159.1		175.8		132.6
Total assets	$	2,457.6	$	2,542.4	$	2,021.6

Summary of Operations by Business Segment

A summary of the company’s operations by business segment for 2018, 2017 and 2016 is presented below:



	Total			Corporate			Services		Technology
2018
Customer revenue	$	2,825.0		$	—		$	2,386.3	$	438.7
Intersegment	—			(24.7		)	—		24.7
Total revenue	$	2,825.0		$	(24.7	)	$	2,386.3	$	463.4
Operating income (loss)	$	284.1		$	(21.3	)	$	67.6	$	237.8
Depreciation and amortization	164.1			—			97.2		66.9
Total assets	2,457.6			1,021.0			1,013.1		423.5
Capital expenditures	189.3			8.0			92.9		88.4
2017
Customer revenue	$	2,741.8		$	—		$	2,328.2	$	413.6
Intersegment	—			(25.9		)	—		25.9
Total revenue	$	2,741.8		$	(25.9	)	$	2,328.2	$	439.5
Operating income (loss)	$	97.1	*	$	(138.3	)*	$	64.8	$	170.6
Depreciation and amortization	156.5			—			84.6		71.9
Total assets	2,542.4			1,177.9			985.9		378.6
Capital expenditures	176.5			4.3			102.7		69.5
2016
Customer revenue	$	2,820.7		$	—		$	2,406.3	$	414.4
Intersegment	—			(22.6		)	—		22.6
Total revenue	$	2,820.7		$	(22.6	)	$	2,406.3	$	437.0
Operating income (loss)	$	129.2	*	$	(79.2	)*	$	46.9	$	161.5
Depreciation and amortization	155.6			—			81.8		73.8
Total assets	2,021.6			682.6			963.3		375.7
Capital expenditures	147.1			3.0			74.8		69.3

*Amounts were changed to conform to the current-year presentation. See Note 2

Revenue by Geographic Segment

Geographic information about the company’s revenue, which is principally based on location of the selling organization, properties and outsourcing assets, is presented below:



Year ended December 31,	2018		2017		2016
Revenue
United States	$	1,240.0	$	1,257.0	$	1,309.3
United Kingdom	360.7		315.8		348.0
Other foreign	1,224.3		1,169.0		1,163.4
Total Revenue	$	2,825.0	$	2,741.8	$	2,820.7
Properties, net
United States	$	85.3	$	85.8	$	91.4
United Kingdom	5.3		16.7		15.1
Other foreign	30.7		40.0		38.8
Total Properties, net	$	121.3	$	142.5	$	145.3
Outsourcing assets, net
United States	$	97.6	$	81.1	$	105.1
United Kingdom	86.5		89.9		39.0
Australia	21.7		18.1		11.5
Other foreign	10.6		13.2		16.9
Total Outsourcing assets, net	$	216.4	$	202.3	$	172.5