RESTRUCTURING, IMPAIRMENT AND OTHER CHARGES:

12 Months Ended

Mar. 31, 2021

Restructuring and Related Activities [Abstract]

RESTRUCTURING, IMPAIRMENT AND OTHER CHARGES:

Restructuring activities result in various costs, including asset write-offs, exit charges including severance, contract termination fees, and decommissioning and other costs. Any impairment of the asset is recognized immediately in the period the plan is approved.

A reconciliation of the beginning and ending restructuring liabilities is shown below for the fiscal years ended March 31, 2021, 2020, and 2019. The restructuring charges and adjustments are included in gains, losses and other items, net in the consolidated statement of operations. The reserve balances are included in other accrued expenses and other liabilities in the consolidated balance sheets (dollars in thousands).


	Associate-related reserves		Lease accruals		Total
Balances at 3/31/2018	542		5,288		5,830
Restructuring charges and adjustments	6,163		1,582		7,745
Payments	(2,110)		(1,182)		(3,292)
Balances at 3/31/2019	$	4,595	$	5,688	$	10,283
Restructuring charges and adjustments	2,291		1,139		3,430
Payments	(6,436)		(584)		(7,020)
Balances at March 31, 2020	$	450	$	6,243	$	6,693
Restructuring charges and adjustments	1,663		62		1,725
Payments	(1,288)		(2,387)		(3,675)
Balances at March 31, 2021	$	825	$	3,918	$	4,743

Associate-Related Restructuring Plans

During the twelve months ended March 31, 2021, the Company recorded a total of $1.7 million in associate-related restructuring charges and adjustments. The expense included severance and other associate-related charges in the United States and Europe. Of the associate-related charges of $1.7 million, $0.6 million remained accrued as of March 31, 2021 and is expected to be paid out during fiscal 2022.

In fiscal 2020, the Company recorded a total of $2.3 million in associate-related restructuring charges and adjustments. The expense included severance and other associate-related charges in APAC of $0.6 million and adjustments to fiscal 2019 associate-related restructuring plans for associates in the United States of $1.7 million, all of which were paid out in fiscal 2020. The fiscal 2020 associate-related accruals of $0.6 million had a remaining balance of $0.2 million at March 31, 2020. This amount was paid out in fiscal 2021.

In fiscal 2019, the Company recorded a total of $6.1 million in associate-related restructuring charges and adjustments. The expense included severance and other associate-related charges primarily for associates in the United States and APAC. The associate-related accruals of $6.1 million were paid out in fiscal 2020.

Of associate-related accruals for periods before fiscal 2019, $0.2 million remains accrued and is expected to be paid out during fiscal 2022.

Lease-Related Restructuring Plans

In fiscal 2017, the Company made the strategic decision to exit and sub-lease a certain leased office facility under a staggered-exit plan. The full exit was completed in fiscal 2019. We intend to continue subleasing the facility to the extent possible. The liability will be satisfied over the remainder of the leased property's term, which continues through November 2025. Any future changes in the estimates or in the actual sublease income may require future adjustments to the liabilities, which would impact net earnings (loss) in the period the adjustment is recorded. The Company recorded restructuring charge adjustments of $(0.9) million, $1.1 million, and $0.9 million related to this lease during fiscal years 2021, 2020, and 2019, respectively. Through March 31, 2021, the Company has recorded a total of $7.3 million of restructuring charges and adjustments related to this lease. Of the amount accrued for this facility lease, $3.9 million remained accrued at March 31, 2021.

In addition to the fiscal 2017 restructured lease discussed above, the Company recorded a $1.0 million settlement in fiscal 2021 for an office space lease cancellation that was paid during the quarter ended September 30, 2020, and recorded leasehold improvement write-offs of $0.8 million in fiscal 2019 related to the fiscal 2017 restructured lease.

Gains, Losses and Other Items, net

The following table summarizes the activity included in gains, losses and other items, net in the consolidated statements of operations for each of the periods presented (dollars in thousands):


	Year ended March 31,
		2021		2020		2019
Restructuring plan charges and adjustments		$	1,725	$	3,430	$	7,745
Early contract terminations		—		908		12,188
Other		990		663		—
		$	2,715	$	5,001	$	19,933