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Condensed Consolidated Balance Sheets (Parenthetical) - USD ($)
$ in Millions
Jun. 30, 2017
Dec. 31, 2016
Accounts receivable, allowances $ 918 $ 845
Series preferred stock, par value $ 0.10 $ 0.10
Series preferred stock, issued 0 0
Common stock, par value $ 0.10 $ 0.10
Common stock, shares issued 4,242,374,240 4,242,374,240