Common Stock and Stock Plans (Tables)

12 Months Ended

Dec. 31, 2013

Common Stock and Stock Plans (Tables) [Abstract]

Reserved, Issued and Authorized Common Stock

		Number of shares
Dividend reinvestment and
	common stock purchase plans		11,732,445
Director plans			1,054,645
Stock plans (1)			653,684,625
Convertible securities and warrants			104,944,332
	Total shares reserved		771,416,047
Shares issued			5,481,811,474
Shares not reserved			2,746,772,479
	Total shares authorized		9,000,000,000

• Includes employee options, restricted shares and restricted share rights, 401(k), profit sharing and compensation deferral plans.

Components of Stock Incentive Compensation Expense and Related Recognized Tax Benefit

				Year ended December 31,
(in millions)				2013	2012	2011
RSRs			$	568	435	338
Performance shares				157	112	128
Stock options				-	13	63
	Total stock incentive compensation
		expense	$	725	560	529
Related recognized tax benefit			$	273	211	200

Summary of RSRs and Restricted Share Awards

		Weighted-
		average
		grant-date
	Number	fair value
Nonvested at January 1, 2013	55,287,337	$	29.78
Granted	18,476,399		35.52
Vested	(12,233,361)		29.32
Canceled or forfeited	(886,381)		30.70
Nonvested at December 31, 2013	60,643,994		31.61

Summary of Performance Awards

		Weighted-
		average
		grant date
	Number	fair value
Nonvested at January 1, 2013	10,294,881	$	30.35
Granted	4,614,295		33.56
Vested	(4,070,028)		27.67
Nonvested at December 31, 2013	10,839,148		32.72

Stock Option Activity and Related Information

					Weighted-
				Weighted-	average		Aggregate
				average	remaining		intrinsic
				exercise	contractual		value
		Number		price	term (in yrs.)		(in millions)
Incentive compensation plans
Options outstanding as of December 31, 2012		202,926,392	$	40.84
	Granted	72,581		35.25
	Canceled or forfeited	(6,366,940)		105.88
	Exercised	(56,147,977)		28.40
Options exercisable and outstanding as of December 31, 2013		140,484,056		42.86	3.2	$	2,245
Director awards
Options outstanding as of December 31, 2012		588,022		31.42
	Granted	11,585		37.05
	Canceled or forfeited	(17,629)		35.43
	Exercised	(102,341)		28.87
Options exercisable and outstanding as of December 31, 2013		479,637		31.95	2.8		6

Summary of weighted-average per share fair value of options granted and the assumptions used

		Year ended December 31,
		2013		2012	2011
Per share fair value of options granted	$	1.58		2.79	3.78
Expected volatility		18.3	%	29.2	32.7
Expected dividends	$	0.93		0.68	0.32
Expected term (in years)		0.5		0.7	1.0
Risk-free interest rate		0.1	%	0.1	0.2

Employee Stock Ownership Plan

		Shares outstanding
		December 31,
(in millions, except shares)		2013	2012	2011
Allocated shares (common)		137,354,139	136,821,035	131,046,406
Unreleased shares (preferred)		1,105,664	910,934	858,759
Fair value of unreleased ESOP preferred shares	$	1,105	911	859
		Dividends paid
		Year ended December 31,
		2013	2012	2011
Allocated shares (common)	$	159	117	60
Unreleased shares (preferred)		132	115	95