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Execution Copy


EIGHTH AMENDMENT TO CREDIT AGREEMENT

    THIS EIGHTH AMENDMENT TO CREDIT AGREEMENT is dated as of January 24, 2000 ("this Amendment"), by and among NORSTAN, INC., a Minnesota corporation (the "Borrower"), the banks which are signatories hereto (each individually, a "Bank," and collectively, the "Banks"), and U.S. BANK NATIONAL ASSOCIATION, a national banking association, one of the Banks, as agent for the Banks (in such capacity, the "Agent").


RECITALS

    A.  The Borrower, the Banks and the Agent are parties to a Credit Agreement dated as of July 23, 1996, as amended by a First Amendment dated as of October 11, 1996, a Second Amendment dated as of September 26, 1997, a Third Amendment dated as of March 20, 1998, a Fourth Amendment dated as of July 23, 1998, a Fifth Amendment dated as of September 28, 1998, a Sixth Amendment dated as of October 21, 1998 and a Seventh Amendment dated as of May 31, 1999 (as so amended, the "Credit Agreement").

    B.  The parties hereto desire to amend the Credit Agreement in certain respects and to waive certain Events of Default.

    NOW, THEREFORE, in consideration of the premises and for other good and valuable consideration the receipt and adequacy of which are hereby acknowledged, the parties hereto hereby agree as follows:

    Section 1.  Definitions.  Capitalized terms used herein and not otherwise defined herein, but which are defined in the Credit Agreement, shall have the meanings ascribed to such terms in the Credit Agreement unless the context otherwise requires.

    Section 2.  Amendments to Credit Agreement.  Subject to Section 5 hereof, the Credit Agreement is hereby amended as follows:

    (a)  Amended Definitions.  Section 1.1 of the Credit Agreement is amended by deleting the definitions of "Applicable Margin," "Borrower Loan Documents," "Guarantors," "Loan Documents," "Pricing Cash Flow Leverage Ratio," "Pricing Level" as they appear therein and substituting in lieu thereof the following definitions in the appropriate alphabetical order:

    "Applicable Margin":  With respect to:


    "Borrower Loan Documents":  This Agreement, the Revolving Notes, the Commercial Paper Loan Documents to which the Borrower is a party and the Security Documents to which the Borrower is a party.

    "Guarantors":  Norstan Financial Services, Inc., a Minnesota corporation; Nortstan Communications, Inc., a Minnesota corporation; Norstan Network Services, Inc.; a Minnesota corporation; Norstan International, Inc., a Minnesota corporation; Norstan-UK Limited, a corporation incorporated in London, England; Norstan Consulting Holding Company, a Minnesota corporation; Norstan Consulting, Inc., a Minnesota corporation; and, Norstan Canada, Ltd., a Canadian corporation. The forgoing definition of "Guarantors" shall apply notwithstanding the definition of such term contained in Recital B of this Agreement.

    "Loan Documents":  This Agreement, the Revolving Notes, and the Security Documents.


    (b)  New Definitions  Section 1.1 of the Credit Agreement is amended by adding the following new definitions of "Security Agreements" and "Security Documents," thereto in the appropriate alphabetical order:

    "Security Agreements":  Collectively, the separate Security Agreements of the Borrower and certain Guarantors pursuant to which the Agent is granted, for the benefit of the Banks, a security interest in the personal property described therein, as the same may hereafter be amended, supplemented, extended, restated or otherwise modified from time to time, each in form and substance satisfactory to the Agent.

    "Security Documents":  The Guaranties and the Security Agreements.

    (c)  Performance Pricing Covenant.  Section 2.5(f) of the Credit Agreement is deleted in its entirety.

    (d)  Commercial Paper Notes.  The following new sentence is added as the last sentence of Section 2.8 of the Credit Agreement:

    (e)  Subsidiaries.  Section 6.5 of the Credit Agreement is amended to provide as follows:

    (f)  Permitted Acquisitions.  Section 6.10(l) of the Credit Agreement is amended to provide as follows:

    (h)  New Events of Default.  The following new Sections 7.1(o) and (p) of the Credit Agreement are added immediately following Section 7.1(n) of the Credit Agreement:

    Section 3.  Waiver.  The Borrower has informed the Banks as follows:

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Each such instance of noncompliance constitutes an Event of Default under the Credit Agreement. Upon satisfaction of the conditions set forth in Section 5 of this Amendment, the Banks hereby waive the Events of Default under the Credit Agreement described in the preceding sentence. This waiver is limited to the express terms hereof and shall not extend to any other Default, Event of Default or any other period. This waiver shall not be and shall not be deemed to be a course of dealing upon which the Borrower may rely with respect to any other Default, Event of Default or request for a waiver and the Borrower hereby expressly waives any such claim.

    Section 4.  Representations and Warranties of the Borrower.  To induce the Banks and the Agent to execute and deliver this Amendment (which representations and warranties shall survive the execution and delivery of this Amendment), the Borrower represents and warrants to the Agent and the Banks that:

    Section 5.  Conditions to Effectiveness of this Amendment.  This Amendment shall not become effective until, and shall become effective when, each and every one of the following conditions shall have been satisfied:

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Upon receipt of all of the foregoing, the Agent shall notify the Borrower and the Banks that this Amendment has become effective (but the failure of the Agent to give such notice shall not affect the validity of this Amendment or prevent it from becoming effective), whereupon this Amendment shall become effective as of the date of such notice.

    Section 6.  Affirmation; Reaffirmation.  Each party hereto affirms and acknowledges that (a) the Credit Agreement as amended by this Amendment remains in full force and effect in accordance with its terms and (b) all references to the "Credit Agreement" or any similar term contained in any other Loan Document shall be deemed to be references to the Credit Agreement as amended hereby. The Borrower hereby confirms, ratifies, approves and reaffirms each of the Loan Documents and agrees that each of the Loan Documents, as amended hereby, remains in full force and effect.

    Section 7.  General.  

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[THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

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    IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed as of the day and year first above written.

 
 
 
 
 
NORSTAN, INC.
 
 
 
 
 
By
 
 
 
/s/ 
ROBERT J. VOLD   
    Its   Treasurer
 
 
 
 
 
U.S. BANK NATIONAL ASSOCIATION,
  as a Bank and as Agent
 
 
 
 
 
By
 
 
 
/s/ 
DAVID SHAPIRO   
    Its   Asst Vice President
 
 
 
 
 
HARRIS TRUST AND SAVINGS BANK
 
 
 
 
 
By
 
 
 
/s/ 
ANDREW K. PETERSON   
    Its   Managing Director
 
 
 
 
 
M&I MARSHALL & ILSLEY BANK
 
 
 
 
 
By
 
 
 
/s/ 
JEFF P. NORTAN   /s/ J.W.HOWARD JR.   
    Its   Vice President/Vice President
 
 
 
 
 
NORWEST BANK MINNESOTA,
NATIONAL ASSOCIATION
 
 
 
 
 
By
 
 
 
/s/ 
RICHARD G. TREMBLEY   
    Its   Vice President

[Signature Page to Eighth Amendment to Credit Agreement]

S-1



EXHIBIT A TO
EIGHTH AMENDMENT TO
CREDIT AGREEMENT


CONSENT AND AGREEMENT OF GUARANTORS

    Each of the undersigned Guarantors (each a "Guarantor") hereby acknowledges and consents to that certain Eighth Amendment to Credit Agreement dated as of January 24, 2000 (the "Amendment") among Norstan, Inc., a Minnesota corporation (the "Borrower"), the Banks which are signatories thereto (the "Banks") and U.S. Bank National Association as Agent for the Banks. Each Guarantor further acknowledges and agrees as follows:

    (a) Capitalized terms used and not otherwise defined herein shall have the meanings ascribed thereto in the Credit Agreement dated as of July 23, 1996, as heretofore amended (the "Credit Agreement") among the Borrower, the Banks and the Agent

    (b) All references to the "Credit Agreement" contained in the Guaranty executed by such Guarantor in favor of the Agent for the benefit of the Agent and the Banks shall hereafter mean and refer to the Credit Agreement as further amended by the Amendment and as the same may hereafter be further amended, supplemented, restated, extended or renewed from time to time.

    (c) Such Guaranty is and shall remain in full force and effect with respect to the Obligations, including, without limitation, Obligations arising under the Credit Agreement, the Borrower Loan Documents and/or the Commercial Paper Program Documents, as any of said documents may hereafter be amended, modified, supplemented, restated, extended or renewed from time to time.

    (d) This Consent may be executed in any number of counterparts, and by different parties hereto in separate counterparts, each of which when so executed and delivered shall be deemed an original, but all such counterparts together shall constitute but one of the same instrument. This Consent shall be binding upon each Guarantor signatory hereto, irrespective of whether this Consent is signed by any other Guarantor.

Dated: January 24, 2000

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    GUARANTORS:
 
 
 
 
 
NORSTAN FINANCIAL SERVICES, INC.,
a Minnesota corporation
 
 
 
 
 
By
 
 
 
/s/ 
ROBERT J. VOLD   
    Its   Treasurer
 
 
 
 
 
NORSTAN COMMUNICATIONS, INC.,
a Minnesota corporation
 
 
 
 
 
By
 
 
 
/s/ 
ROBERT J. VOLD   
    Its   Treasurer
 
 
 
 
 
NORSTAN NETWORK SERVICES, INC.,
a Minnesota corporation
 
 
 
 
 
By
 
 
 
/s/ 
ROBERT J. VOLD   
    Its   Treasurer
 
 
 
 
 
NORSTAN INTERNATIONAL, INC.,
a Minnesota corporation
 
 
 
 
 
By
 
 
 
/s/ 
ROBERT J. VOLD   
    Its   Treasurer
 
 
 
 
 
NORSTAN-UK LIMITED,
a corporation incorporated in London, England
 
 
 
 
 
By
 
 
 
/s/ 
ROBERT J. VOLD   
    Its   Treasurer
 
 
 
 
 
NORSTAN CONSULTING HOLDING COMPANY,
a Minnesota corporation,
 
 
 
 
 
By
 
 
 
/s/ 
ROBERT J. VOLD   
    Its   Treasurer

[Signature Page for Consent and Agreement of Guarantors]

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NORSTAN CONSULTING, INC.,
a Minnesota corporation,
 
 
 
 
 
By
 
 
 
/s/ 
ROBERT J. VOLD   
    Its   Treasurer
 
 
 
 
 
NORSTAN CANADA, LTD.,
a Canadian corporation,
 
 
 
 
 
By
 
 
 
/s/ 
ROBERT J. VOLD   
    Its   Treasurer

[Signature Page for Consent and Agreement of Guarantors]

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EIGHTH AMENDMENT TO CREDIT AGREEMENT
RECITALS
CONSENT AND AGREEMENT OF GUARANTORS