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Summary of significant accounting policies (Details 4) (USD $)
In Millions, unless otherwise specified
12 Months Ended
Dec. 31, 2013
Dec. 31, 2012
Dec. 31, 2011
Allowance for returns and price protection      
Impact of a one percent change in the allowances for sales returns, price protection and other allowances on net revenues $ 4    
Advertising Expenses      
Advertising expense included in sales and marketing expense $ 401 $ 396 $ 343
Minimum
     
Revenue Recognition      
Estimated service period over which revenues are recognized 5 months    
Maximum
     
Revenue Recognition      
Estimated service period over which revenues are recognized 1 year