NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended June 30, 2020 and 2019 were as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$790,869	$770,373
Commercial	526,121	595,025
Industrial	576,203	641,733
Governmental	46,959	57,623
Total billed retail	1,940,152	2,064,754

Sales for resale (a)	52,761	75,318
Other electric revenues (b)	168,721	195,952
Revenues from contracts with customers	2,161,634	2,336,024
Other revenues (c)	28,923	9,703
Total electric revenues	2,190,557	2,345,727

Natural gas	22,495	30,699

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	175,720	280,398
Other revenues (c)	24,016	9,385
Total competitive businesses revenues	199,736	289,783

Total operating revenues	$2,412,788	$2,666,209

Entergy’s total revenues for the six months ended June 30, 2020 and 2019 are as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$1,588,897	$1,572,911
Commercial	1,065,061	1,149,082
Industrial	1,133,718	1,242,734
Governmental	99,541	110,584
Total billed retail	3,887,217	4,075,311

Sales for resale (a)	106,487	159,753
Other electric revenues (b)	218,887	211,422
Revenues from contracts with customers	4,212,591	4,446,486
Other revenues (c)	28,605	20,265
Total electric revenues	4,241,196	4,466,751

Natural gas	66,471	85,647

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	391,723	640,869
Other revenues (c)	140,577	82,525
Total competitive businesses revenues	532,300	723,394

Total operating revenues	$4,839,967	$5,275,792

The Registrant Subsidiaries’ total revenues for the three months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$171,171	$301,105	$112,361	$53,420	$152,811
Commercial	106,104	209,119	89,594	36,401	84,904
Industrial	106,254	335,201	35,874	3,066	95,809
Governmental	4,344	16,781	9,798	10,475	5,560
Total billed retail	387,873	862,206	247,627	103,362	339,084
Sales for resale (a)	36,956	82,698	18,426	8,018	13,187
Other electric revenues (b)	63,537	53,104	29,393	3,999	20,039
Revenues from contracts with customers	488,366	998,008	295,446	115,379	372,310
Other revenues (c)	3,401	3,593	2,508	19,520	(116)
Total electric revenues	491,767	1,001,601	297,954	134,899	372,194
Natural gas	—	10,051	—	12,444	—
Total operating revenues	$491,767	$1,011,652	$297,954	$147,343	$372,194


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$157,714	$290,366	$116,801	$58,621	$146,871
Commercial	125,555	232,134	102,275	53,981	81,080
Industrial	118,913	384,919	38,739	8,490	90,672
Governmental	4,971	17,925	10,521	18,984	5,222
Total billed retail	407,153	925,344	268,336	140,076	323,845
Sales for resale (a)	74,501	83,208	4,994	8,579	14,772
Other electric revenues (b)	58,209	80,307	26,982	7,263	24,656
Revenues from contracts with customers	539,863	1,088,859	300,312	155,918	363,273
Other revenues (c)	3,066	5,400	2,425	1,234	307
Total electric revenues	542,929	1,094,259	302,737	157,152	363,580
Natural gas	—	12,058	—	18,641	—
Total operating revenues	$542,929	$1,106,317	$302,737	$175,793	$363,580

The Registrant Subsidiaries’ total revenues for the six months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$390,859	$560,965	$239,463	$104,319	$293,291
Commercial	217,349	411,365	186,392	81,905	168,050
Industrial	207,342	657,542	72,264	10,413	186,157
Governmental	8,374	33,535	20,125	26,326	11,180
Total billed retail	823,924	1,663,407	518,244	222,963	658,678
Sales for resale (a)	78,096	161,228	32,848	18,188	21,815
Other electric revenues (b)	65,134	85,113	35,836	4,763	30,742
Revenues from contracts with customers	967,154	1,909,748	586,928	245,914	711,235
Other revenues (c)	6,525	4,394	4,948	12,416	295
Total electric revenues	973,679	1,914,142	591,876	258,330	711,530
Natural gas	—	28,157	—	38,315	—
Total operating revenues	$973,679	$1,942,299	$591,876	$296,645	$711,530


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$367,581	$554,431	$245,610	$110,697	$294,592
Commercial	250,133	438,912	200,189	99,723	160,125
Industrial	240,491	731,598	76,436	15,740	178,470
Governmental	9,869	34,817	20,557	34,886	10,455
Total billed retail	868,074	1,759,758	542,792	261,046	643,642
Sales for resale (a)	154,085	167,164	9,808	18,803	31,548
Other electric revenues (b)	60,514	92,746	27,387	5,556	28,153
Revenues from contracts with customers	1,082,673	2,019,668	579,987	285,405	703,343
Other revenues (c)	6,068	11,284	4,994	2,630	711
Total electric revenues	1,088,741	2,030,952	584,981	288,035	704,054
Natural gas	—	34,695	—	50,952	—
Total operating revenues	$1,088,741	$2,065,647	$584,981	$338,987	$704,054

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market and unbilled revenue.

(c)Other revenues include the settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in its allowance for doubtful accounts, as shown below:


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2019	$7.4	$1.2	$1.9	$0.6	$3.2	$0.5
Provisions	38.4	6.3	14.1	7.0	5.5	5.5
Write-offs	(8.6)	(1.8)	(3.5)	(1.2)	(1.0)	(1.1)
Recoveries	6.0	1.6	2.0	0.8	0.7	0.9
Balance as of June 30, 2020	$43.2	$7.3	$14.5	$7.2	$8.4	$5.8

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended June 30, 2020 and 2019 were as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$790,869	$770,373
Commercial	526,121	595,025
Industrial	576,203	641,733
Governmental	46,959	57,623
Total billed retail	1,940,152	2,064,754

Sales for resale (a)	52,761	75,318
Other electric revenues (b)	168,721	195,952
Revenues from contracts with customers	2,161,634	2,336,024
Other revenues (c)	28,923	9,703
Total electric revenues	2,190,557	2,345,727

Natural gas	22,495	30,699

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	175,720	280,398
Other revenues (c)	24,016	9,385
Total competitive businesses revenues	199,736	289,783

Total operating revenues	$2,412,788	$2,666,209

Entergy’s total revenues for the six months ended June 30, 2020 and 2019 are as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$1,588,897	$1,572,911
Commercial	1,065,061	1,149,082
Industrial	1,133,718	1,242,734
Governmental	99,541	110,584
Total billed retail	3,887,217	4,075,311

Sales for resale (a)	106,487	159,753
Other electric revenues (b)	218,887	211,422
Revenues from contracts with customers	4,212,591	4,446,486
Other revenues (c)	28,605	20,265
Total electric revenues	4,241,196	4,466,751

Natural gas	66,471	85,647

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	391,723	640,869
Other revenues (c)	140,577	82,525
Total competitive businesses revenues	532,300	723,394

Total operating revenues	$4,839,967	$5,275,792

The Registrant Subsidiaries’ total revenues for the three months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$171,171	$301,105	$112,361	$53,420	$152,811
Commercial	106,104	209,119	89,594	36,401	84,904
Industrial	106,254	335,201	35,874	3,066	95,809
Governmental	4,344	16,781	9,798	10,475	5,560
Total billed retail	387,873	862,206	247,627	103,362	339,084
Sales for resale (a)	36,956	82,698	18,426	8,018	13,187
Other electric revenues (b)	63,537	53,104	29,393	3,999	20,039
Revenues from contracts with customers	488,366	998,008	295,446	115,379	372,310
Other revenues (c)	3,401	3,593	2,508	19,520	(116)
Total electric revenues	491,767	1,001,601	297,954	134,899	372,194
Natural gas	—	10,051	—	12,444	—
Total operating revenues	$491,767	$1,011,652	$297,954	$147,343	$372,194


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$157,714	$290,366	$116,801	$58,621	$146,871
Commercial	125,555	232,134	102,275	53,981	81,080
Industrial	118,913	384,919	38,739	8,490	90,672
Governmental	4,971	17,925	10,521	18,984	5,222
Total billed retail	407,153	925,344	268,336	140,076	323,845
Sales for resale (a)	74,501	83,208	4,994	8,579	14,772
Other electric revenues (b)	58,209	80,307	26,982	7,263	24,656
Revenues from contracts with customers	539,863	1,088,859	300,312	155,918	363,273
Other revenues (c)	3,066	5,400	2,425	1,234	307
Total electric revenues	542,929	1,094,259	302,737	157,152	363,580
Natural gas	—	12,058	—	18,641	—
Total operating revenues	$542,929	$1,106,317	$302,737	$175,793	$363,580

The Registrant Subsidiaries’ total revenues for the six months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$390,859	$560,965	$239,463	$104,319	$293,291
Commercial	217,349	411,365	186,392	81,905	168,050
Industrial	207,342	657,542	72,264	10,413	186,157
Governmental	8,374	33,535	20,125	26,326	11,180
Total billed retail	823,924	1,663,407	518,244	222,963	658,678
Sales for resale (a)	78,096	161,228	32,848	18,188	21,815
Other electric revenues (b)	65,134	85,113	35,836	4,763	30,742
Revenues from contracts with customers	967,154	1,909,748	586,928	245,914	711,235
Other revenues (c)	6,525	4,394	4,948	12,416	295
Total electric revenues	973,679	1,914,142	591,876	258,330	711,530
Natural gas	—	28,157	—	38,315	—
Total operating revenues	$973,679	$1,942,299	$591,876	$296,645	$711,530


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$367,581	$554,431	$245,610	$110,697	$294,592
Commercial	250,133	438,912	200,189	99,723	160,125
Industrial	240,491	731,598	76,436	15,740	178,470
Governmental	9,869	34,817	20,557	34,886	10,455
Total billed retail	868,074	1,759,758	542,792	261,046	643,642
Sales for resale (a)	154,085	167,164	9,808	18,803	31,548
Other electric revenues (b)	60,514	92,746	27,387	5,556	28,153
Revenues from contracts with customers	1,082,673	2,019,668	579,987	285,405	703,343
Other revenues (c)	6,068	11,284	4,994	2,630	711
Total electric revenues	1,088,741	2,030,952	584,981	288,035	704,054
Natural gas	—	34,695	—	50,952	—
Total operating revenues	$1,088,741	$2,065,647	$584,981	$338,987	$704,054

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market and unbilled revenue.

(c)Other revenues include the settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in its allowance for doubtful accounts, as shown below:


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2019	$7.4	$1.2	$1.9	$0.6	$3.2	$0.5
Provisions	38.4	6.3	14.1	7.0	5.5	5.5
Write-offs	(8.6)	(1.8)	(3.5)	(1.2)	(1.0)	(1.1)
Recoveries	6.0	1.6	2.0	0.8	0.7	0.9
Balance as of June 30, 2020	$43.2	$7.3	$14.5	$7.2	$8.4	$5.8

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended June 30, 2020 and 2019 were as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$790,869	$770,373
Commercial	526,121	595,025
Industrial	576,203	641,733
Governmental	46,959	57,623
Total billed retail	1,940,152	2,064,754

Sales for resale (a)	52,761	75,318
Other electric revenues (b)	168,721	195,952
Revenues from contracts with customers	2,161,634	2,336,024
Other revenues (c)	28,923	9,703
Total electric revenues	2,190,557	2,345,727

Natural gas	22,495	30,699

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	175,720	280,398
Other revenues (c)	24,016	9,385
Total competitive businesses revenues	199,736	289,783

Total operating revenues	$2,412,788	$2,666,209

Entergy’s total revenues for the six months ended June 30, 2020 and 2019 are as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$1,588,897	$1,572,911
Commercial	1,065,061	1,149,082
Industrial	1,133,718	1,242,734
Governmental	99,541	110,584
Total billed retail	3,887,217	4,075,311

Sales for resale (a)	106,487	159,753
Other electric revenues (b)	218,887	211,422
Revenues from contracts with customers	4,212,591	4,446,486
Other revenues (c)	28,605	20,265
Total electric revenues	4,241,196	4,466,751

Natural gas	66,471	85,647

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	391,723	640,869
Other revenues (c)	140,577	82,525
Total competitive businesses revenues	532,300	723,394

Total operating revenues	$4,839,967	$5,275,792

The Registrant Subsidiaries’ total revenues for the three months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$171,171	$301,105	$112,361	$53,420	$152,811
Commercial	106,104	209,119	89,594	36,401	84,904
Industrial	106,254	335,201	35,874	3,066	95,809
Governmental	4,344	16,781	9,798	10,475	5,560
Total billed retail	387,873	862,206	247,627	103,362	339,084
Sales for resale (a)	36,956	82,698	18,426	8,018	13,187
Other electric revenues (b)	63,537	53,104	29,393	3,999	20,039
Revenues from contracts with customers	488,366	998,008	295,446	115,379	372,310
Other revenues (c)	3,401	3,593	2,508	19,520	(116)
Total electric revenues	491,767	1,001,601	297,954	134,899	372,194
Natural gas	—	10,051	—	12,444	—
Total operating revenues	$491,767	$1,011,652	$297,954	$147,343	$372,194


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$157,714	$290,366	$116,801	$58,621	$146,871
Commercial	125,555	232,134	102,275	53,981	81,080
Industrial	118,913	384,919	38,739	8,490	90,672
Governmental	4,971	17,925	10,521	18,984	5,222
Total billed retail	407,153	925,344	268,336	140,076	323,845
Sales for resale (a)	74,501	83,208	4,994	8,579	14,772
Other electric revenues (b)	58,209	80,307	26,982	7,263	24,656
Revenues from contracts with customers	539,863	1,088,859	300,312	155,918	363,273
Other revenues (c)	3,066	5,400	2,425	1,234	307
Total electric revenues	542,929	1,094,259	302,737	157,152	363,580
Natural gas	—	12,058	—	18,641	—
Total operating revenues	$542,929	$1,106,317	$302,737	$175,793	$363,580

The Registrant Subsidiaries’ total revenues for the six months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$390,859	$560,965	$239,463	$104,319	$293,291
Commercial	217,349	411,365	186,392	81,905	168,050
Industrial	207,342	657,542	72,264	10,413	186,157
Governmental	8,374	33,535	20,125	26,326	11,180
Total billed retail	823,924	1,663,407	518,244	222,963	658,678
Sales for resale (a)	78,096	161,228	32,848	18,188	21,815
Other electric revenues (b)	65,134	85,113	35,836	4,763	30,742
Revenues from contracts with customers	967,154	1,909,748	586,928	245,914	711,235
Other revenues (c)	6,525	4,394	4,948	12,416	295
Total electric revenues	973,679	1,914,142	591,876	258,330	711,530
Natural gas	—	28,157	—	38,315	—
Total operating revenues	$973,679	$1,942,299	$591,876	$296,645	$711,530


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$367,581	$554,431	$245,610	$110,697	$294,592
Commercial	250,133	438,912	200,189	99,723	160,125
Industrial	240,491	731,598	76,436	15,740	178,470
Governmental	9,869	34,817	20,557	34,886	10,455
Total billed retail	868,074	1,759,758	542,792	261,046	643,642
Sales for resale (a)	154,085	167,164	9,808	18,803	31,548
Other electric revenues (b)	60,514	92,746	27,387	5,556	28,153
Revenues from contracts with customers	1,082,673	2,019,668	579,987	285,405	703,343
Other revenues (c)	6,068	11,284	4,994	2,630	711
Total electric revenues	1,088,741	2,030,952	584,981	288,035	704,054
Natural gas	—	34,695	—	50,952	—
Total operating revenues	$1,088,741	$2,065,647	$584,981	$338,987	$704,054

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market and unbilled revenue.

(c)Other revenues include the settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in its allowance for doubtful accounts, as shown below:


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2019	$7.4	$1.2	$1.9	$0.6	$3.2	$0.5
Provisions	38.4	6.3	14.1	7.0	5.5	5.5
Write-offs	(8.6)	(1.8)	(3.5)	(1.2)	(1.0)	(1.1)
Recoveries	6.0	1.6	2.0	0.8	0.7	0.9
Balance as of June 30, 2020	$43.2	$7.3	$14.5	$7.2	$8.4	$5.8

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended June 30, 2020 and 2019 were as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$790,869	$770,373
Commercial	526,121	595,025
Industrial	576,203	641,733
Governmental	46,959	57,623
Total billed retail	1,940,152	2,064,754

Sales for resale (a)	52,761	75,318
Other electric revenues (b)	168,721	195,952
Revenues from contracts with customers	2,161,634	2,336,024
Other revenues (c)	28,923	9,703
Total electric revenues	2,190,557	2,345,727

Natural gas	22,495	30,699

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	175,720	280,398
Other revenues (c)	24,016	9,385
Total competitive businesses revenues	199,736	289,783

Total operating revenues	$2,412,788	$2,666,209

Entergy’s total revenues for the six months ended June 30, 2020 and 2019 are as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$1,588,897	$1,572,911
Commercial	1,065,061	1,149,082
Industrial	1,133,718	1,242,734
Governmental	99,541	110,584
Total billed retail	3,887,217	4,075,311

Sales for resale (a)	106,487	159,753
Other electric revenues (b)	218,887	211,422
Revenues from contracts with customers	4,212,591	4,446,486
Other revenues (c)	28,605	20,265
Total electric revenues	4,241,196	4,466,751

Natural gas	66,471	85,647

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	391,723	640,869
Other revenues (c)	140,577	82,525
Total competitive businesses revenues	532,300	723,394

Total operating revenues	$4,839,967	$5,275,792

The Registrant Subsidiaries’ total revenues for the three months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$171,171	$301,105	$112,361	$53,420	$152,811
Commercial	106,104	209,119	89,594	36,401	84,904
Industrial	106,254	335,201	35,874	3,066	95,809
Governmental	4,344	16,781	9,798	10,475	5,560
Total billed retail	387,873	862,206	247,627	103,362	339,084
Sales for resale (a)	36,956	82,698	18,426	8,018	13,187
Other electric revenues (b)	63,537	53,104	29,393	3,999	20,039
Revenues from contracts with customers	488,366	998,008	295,446	115,379	372,310
Other revenues (c)	3,401	3,593	2,508	19,520	(116)
Total electric revenues	491,767	1,001,601	297,954	134,899	372,194
Natural gas	—	10,051	—	12,444	—
Total operating revenues	$491,767	$1,011,652	$297,954	$147,343	$372,194


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$157,714	$290,366	$116,801	$58,621	$146,871
Commercial	125,555	232,134	102,275	53,981	81,080
Industrial	118,913	384,919	38,739	8,490	90,672
Governmental	4,971	17,925	10,521	18,984	5,222
Total billed retail	407,153	925,344	268,336	140,076	323,845
Sales for resale (a)	74,501	83,208	4,994	8,579	14,772
Other electric revenues (b)	58,209	80,307	26,982	7,263	24,656
Revenues from contracts with customers	539,863	1,088,859	300,312	155,918	363,273
Other revenues (c)	3,066	5,400	2,425	1,234	307
Total electric revenues	542,929	1,094,259	302,737	157,152	363,580
Natural gas	—	12,058	—	18,641	—
Total operating revenues	$542,929	$1,106,317	$302,737	$175,793	$363,580

The Registrant Subsidiaries’ total revenues for the six months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$390,859	$560,965	$239,463	$104,319	$293,291
Commercial	217,349	411,365	186,392	81,905	168,050
Industrial	207,342	657,542	72,264	10,413	186,157
Governmental	8,374	33,535	20,125	26,326	11,180
Total billed retail	823,924	1,663,407	518,244	222,963	658,678
Sales for resale (a)	78,096	161,228	32,848	18,188	21,815
Other electric revenues (b)	65,134	85,113	35,836	4,763	30,742
Revenues from contracts with customers	967,154	1,909,748	586,928	245,914	711,235
Other revenues (c)	6,525	4,394	4,948	12,416	295
Total electric revenues	973,679	1,914,142	591,876	258,330	711,530
Natural gas	—	28,157	—	38,315	—
Total operating revenues	$973,679	$1,942,299	$591,876	$296,645	$711,530


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$367,581	$554,431	$245,610	$110,697	$294,592
Commercial	250,133	438,912	200,189	99,723	160,125
Industrial	240,491	731,598	76,436	15,740	178,470
Governmental	9,869	34,817	20,557	34,886	10,455
Total billed retail	868,074	1,759,758	542,792	261,046	643,642
Sales for resale (a)	154,085	167,164	9,808	18,803	31,548
Other electric revenues (b)	60,514	92,746	27,387	5,556	28,153
Revenues from contracts with customers	1,082,673	2,019,668	579,987	285,405	703,343
Other revenues (c)	6,068	11,284	4,994	2,630	711
Total electric revenues	1,088,741	2,030,952	584,981	288,035	704,054
Natural gas	—	34,695	—	50,952	—
Total operating revenues	$1,088,741	$2,065,647	$584,981	$338,987	$704,054

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market and unbilled revenue.

(c)Other revenues include the settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in its allowance for doubtful accounts, as shown below:


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2019	$7.4	$1.2	$1.9	$0.6	$3.2	$0.5
Provisions	38.4	6.3	14.1	7.0	5.5	5.5
Write-offs	(8.6)	(1.8)	(3.5)	(1.2)	(1.0)	(1.1)
Recoveries	6.0	1.6	2.0	0.8	0.7	0.9
Balance as of June 30, 2020	$43.2	$7.3	$14.5	$7.2	$8.4	$5.8

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended June 30, 2020 and 2019 were as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$790,869	$770,373
Commercial	526,121	595,025
Industrial	576,203	641,733
Governmental	46,959	57,623
Total billed retail	1,940,152	2,064,754

Sales for resale (a)	52,761	75,318
Other electric revenues (b)	168,721	195,952
Revenues from contracts with customers	2,161,634	2,336,024
Other revenues (c)	28,923	9,703
Total electric revenues	2,190,557	2,345,727

Natural gas	22,495	30,699

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	175,720	280,398
Other revenues (c)	24,016	9,385
Total competitive businesses revenues	199,736	289,783

Total operating revenues	$2,412,788	$2,666,209

Entergy’s total revenues for the six months ended June 30, 2020 and 2019 are as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$1,588,897	$1,572,911
Commercial	1,065,061	1,149,082
Industrial	1,133,718	1,242,734
Governmental	99,541	110,584
Total billed retail	3,887,217	4,075,311

Sales for resale (a)	106,487	159,753
Other electric revenues (b)	218,887	211,422
Revenues from contracts with customers	4,212,591	4,446,486
Other revenues (c)	28,605	20,265
Total electric revenues	4,241,196	4,466,751

Natural gas	66,471	85,647

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	391,723	640,869
Other revenues (c)	140,577	82,525
Total competitive businesses revenues	532,300	723,394

Total operating revenues	$4,839,967	$5,275,792

The Registrant Subsidiaries’ total revenues for the three months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$171,171	$301,105	$112,361	$53,420	$152,811
Commercial	106,104	209,119	89,594	36,401	84,904
Industrial	106,254	335,201	35,874	3,066	95,809
Governmental	4,344	16,781	9,798	10,475	5,560
Total billed retail	387,873	862,206	247,627	103,362	339,084
Sales for resale (a)	36,956	82,698	18,426	8,018	13,187
Other electric revenues (b)	63,537	53,104	29,393	3,999	20,039
Revenues from contracts with customers	488,366	998,008	295,446	115,379	372,310
Other revenues (c)	3,401	3,593	2,508	19,520	(116)
Total electric revenues	491,767	1,001,601	297,954	134,899	372,194
Natural gas	—	10,051	—	12,444	—
Total operating revenues	$491,767	$1,011,652	$297,954	$147,343	$372,194


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$157,714	$290,366	$116,801	$58,621	$146,871
Commercial	125,555	232,134	102,275	53,981	81,080
Industrial	118,913	384,919	38,739	8,490	90,672
Governmental	4,971	17,925	10,521	18,984	5,222
Total billed retail	407,153	925,344	268,336	140,076	323,845
Sales for resale (a)	74,501	83,208	4,994	8,579	14,772
Other electric revenues (b)	58,209	80,307	26,982	7,263	24,656
Revenues from contracts with customers	539,863	1,088,859	300,312	155,918	363,273
Other revenues (c)	3,066	5,400	2,425	1,234	307
Total electric revenues	542,929	1,094,259	302,737	157,152	363,580
Natural gas	—	12,058	—	18,641	—
Total operating revenues	$542,929	$1,106,317	$302,737	$175,793	$363,580

The Registrant Subsidiaries’ total revenues for the six months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$390,859	$560,965	$239,463	$104,319	$293,291
Commercial	217,349	411,365	186,392	81,905	168,050
Industrial	207,342	657,542	72,264	10,413	186,157
Governmental	8,374	33,535	20,125	26,326	11,180
Total billed retail	823,924	1,663,407	518,244	222,963	658,678
Sales for resale (a)	78,096	161,228	32,848	18,188	21,815
Other electric revenues (b)	65,134	85,113	35,836	4,763	30,742
Revenues from contracts with customers	967,154	1,909,748	586,928	245,914	711,235
Other revenues (c)	6,525	4,394	4,948	12,416	295
Total electric revenues	973,679	1,914,142	591,876	258,330	711,530
Natural gas	—	28,157	—	38,315	—
Total operating revenues	$973,679	$1,942,299	$591,876	$296,645	$711,530


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$367,581	$554,431	$245,610	$110,697	$294,592
Commercial	250,133	438,912	200,189	99,723	160,125
Industrial	240,491	731,598	76,436	15,740	178,470
Governmental	9,869	34,817	20,557	34,886	10,455
Total billed retail	868,074	1,759,758	542,792	261,046	643,642
Sales for resale (a)	154,085	167,164	9,808	18,803	31,548
Other electric revenues (b)	60,514	92,746	27,387	5,556	28,153
Revenues from contracts with customers	1,082,673	2,019,668	579,987	285,405	703,343
Other revenues (c)	6,068	11,284	4,994	2,630	711
Total electric revenues	1,088,741	2,030,952	584,981	288,035	704,054
Natural gas	—	34,695	—	50,952	—
Total operating revenues	$1,088,741	$2,065,647	$584,981	$338,987	$704,054

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market and unbilled revenue.

(c)Other revenues include the settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in its allowance for doubtful accounts, as shown below:


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2019	$7.4	$1.2	$1.9	$0.6	$3.2	$0.5
Provisions	38.4	6.3	14.1	7.0	5.5	5.5
Write-offs	(8.6)	(1.8)	(3.5)	(1.2)	(1.0)	(1.1)
Recoveries	6.0	1.6	2.0	0.8	0.7	0.9
Balance as of June 30, 2020	$43.2	$7.3	$14.5	$7.2	$8.4	$5.8

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended June 30, 2020 and 2019 were as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$790,869	$770,373
Commercial	526,121	595,025
Industrial	576,203	641,733
Governmental	46,959	57,623
Total billed retail	1,940,152	2,064,754

Sales for resale (a)	52,761	75,318
Other electric revenues (b)	168,721	195,952
Revenues from contracts with customers	2,161,634	2,336,024
Other revenues (c)	28,923	9,703
Total electric revenues	2,190,557	2,345,727

Natural gas	22,495	30,699

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	175,720	280,398
Other revenues (c)	24,016	9,385
Total competitive businesses revenues	199,736	289,783

Total operating revenues	$2,412,788	$2,666,209

Entergy’s total revenues for the six months ended June 30, 2020 and 2019 are as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$1,588,897	$1,572,911
Commercial	1,065,061	1,149,082
Industrial	1,133,718	1,242,734
Governmental	99,541	110,584
Total billed retail	3,887,217	4,075,311

Sales for resale (a)	106,487	159,753
Other electric revenues (b)	218,887	211,422
Revenues from contracts with customers	4,212,591	4,446,486
Other revenues (c)	28,605	20,265
Total electric revenues	4,241,196	4,466,751

Natural gas	66,471	85,647

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	391,723	640,869
Other revenues (c)	140,577	82,525
Total competitive businesses revenues	532,300	723,394

Total operating revenues	$4,839,967	$5,275,792

The Registrant Subsidiaries’ total revenues for the three months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$171,171	$301,105	$112,361	$53,420	$152,811
Commercial	106,104	209,119	89,594	36,401	84,904
Industrial	106,254	335,201	35,874	3,066	95,809
Governmental	4,344	16,781	9,798	10,475	5,560
Total billed retail	387,873	862,206	247,627	103,362	339,084
Sales for resale (a)	36,956	82,698	18,426	8,018	13,187
Other electric revenues (b)	63,537	53,104	29,393	3,999	20,039
Revenues from contracts with customers	488,366	998,008	295,446	115,379	372,310
Other revenues (c)	3,401	3,593	2,508	19,520	(116)
Total electric revenues	491,767	1,001,601	297,954	134,899	372,194
Natural gas	—	10,051	—	12,444	—
Total operating revenues	$491,767	$1,011,652	$297,954	$147,343	$372,194


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$157,714	$290,366	$116,801	$58,621	$146,871
Commercial	125,555	232,134	102,275	53,981	81,080
Industrial	118,913	384,919	38,739	8,490	90,672
Governmental	4,971	17,925	10,521	18,984	5,222
Total billed retail	407,153	925,344	268,336	140,076	323,845
Sales for resale (a)	74,501	83,208	4,994	8,579	14,772
Other electric revenues (b)	58,209	80,307	26,982	7,263	24,656
Revenues from contracts with customers	539,863	1,088,859	300,312	155,918	363,273
Other revenues (c)	3,066	5,400	2,425	1,234	307
Total electric revenues	542,929	1,094,259	302,737	157,152	363,580
Natural gas	—	12,058	—	18,641	—
Total operating revenues	$542,929	$1,106,317	$302,737	$175,793	$363,580

The Registrant Subsidiaries’ total revenues for the six months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$390,859	$560,965	$239,463	$104,319	$293,291
Commercial	217,349	411,365	186,392	81,905	168,050
Industrial	207,342	657,542	72,264	10,413	186,157
Governmental	8,374	33,535	20,125	26,326	11,180
Total billed retail	823,924	1,663,407	518,244	222,963	658,678
Sales for resale (a)	78,096	161,228	32,848	18,188	21,815
Other electric revenues (b)	65,134	85,113	35,836	4,763	30,742
Revenues from contracts with customers	967,154	1,909,748	586,928	245,914	711,235
Other revenues (c)	6,525	4,394	4,948	12,416	295
Total electric revenues	973,679	1,914,142	591,876	258,330	711,530
Natural gas	—	28,157	—	38,315	—
Total operating revenues	$973,679	$1,942,299	$591,876	$296,645	$711,530


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$367,581	$554,431	$245,610	$110,697	$294,592
Commercial	250,133	438,912	200,189	99,723	160,125
Industrial	240,491	731,598	76,436	15,740	178,470
Governmental	9,869	34,817	20,557	34,886	10,455
Total billed retail	868,074	1,759,758	542,792	261,046	643,642
Sales for resale (a)	154,085	167,164	9,808	18,803	31,548
Other electric revenues (b)	60,514	92,746	27,387	5,556	28,153
Revenues from contracts with customers	1,082,673	2,019,668	579,987	285,405	703,343
Other revenues (c)	6,068	11,284	4,994	2,630	711
Total electric revenues	1,088,741	2,030,952	584,981	288,035	704,054
Natural gas	—	34,695	—	50,952	—
Total operating revenues	$1,088,741	$2,065,647	$584,981	$338,987	$704,054

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market and unbilled revenue.

(c)Other revenues include the settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in its allowance for doubtful accounts, as shown below:


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2019	$7.4	$1.2	$1.9	$0.6	$3.2	$0.5
Provisions	38.4	6.3	14.1	7.0	5.5	5.5
Write-offs	(8.6)	(1.8)	(3.5)	(1.2)	(1.0)	(1.1)
Recoveries	6.0	1.6	2.0	0.8	0.7	0.9
Balance as of June 30, 2020	$43.2	$7.3	$14.5	$7.2	$8.4	$5.8

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended June 30, 2020 and 2019 were as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$790,869	$770,373
Commercial	526,121	595,025
Industrial	576,203	641,733
Governmental	46,959	57,623
Total billed retail	1,940,152	2,064,754

Sales for resale (a)	52,761	75,318
Other electric revenues (b)	168,721	195,952
Revenues from contracts with customers	2,161,634	2,336,024
Other revenues (c)	28,923	9,703
Total electric revenues	2,190,557	2,345,727

Natural gas	22,495	30,699

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	175,720	280,398
Other revenues (c)	24,016	9,385
Total competitive businesses revenues	199,736	289,783

Total operating revenues	$2,412,788	$2,666,209

Entergy’s total revenues for the six months ended June 30, 2020 and 2019 are as follows:


	2020	2019

	(In Thousands)
Utility:
Residential	$1,588,897	$1,572,911
Commercial	1,065,061	1,149,082
Industrial	1,133,718	1,242,734
Governmental	99,541	110,584
Total billed retail	3,887,217	4,075,311

Sales for resale (a)	106,487	159,753
Other electric revenues (b)	218,887	211,422
Revenues from contracts with customers	4,212,591	4,446,486
Other revenues (c)	28,605	20,265
Total electric revenues	4,241,196	4,466,751

Natural gas	66,471	85,647

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	391,723	640,869
Other revenues (c)	140,577	82,525
Total competitive businesses revenues	532,300	723,394

Total operating revenues	$4,839,967	$5,275,792

The Registrant Subsidiaries’ total revenues for the three months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$171,171	$301,105	$112,361	$53,420	$152,811
Commercial	106,104	209,119	89,594	36,401	84,904
Industrial	106,254	335,201	35,874	3,066	95,809
Governmental	4,344	16,781	9,798	10,475	5,560
Total billed retail	387,873	862,206	247,627	103,362	339,084
Sales for resale (a)	36,956	82,698	18,426	8,018	13,187
Other electric revenues (b)	63,537	53,104	29,393	3,999	20,039
Revenues from contracts with customers	488,366	998,008	295,446	115,379	372,310
Other revenues (c)	3,401	3,593	2,508	19,520	(116)
Total electric revenues	491,767	1,001,601	297,954	134,899	372,194
Natural gas	—	10,051	—	12,444	—
Total operating revenues	$491,767	$1,011,652	$297,954	$147,343	$372,194


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$157,714	$290,366	$116,801	$58,621	$146,871
Commercial	125,555	232,134	102,275	53,981	81,080
Industrial	118,913	384,919	38,739	8,490	90,672
Governmental	4,971	17,925	10,521	18,984	5,222
Total billed retail	407,153	925,344	268,336	140,076	323,845
Sales for resale (a)	74,501	83,208	4,994	8,579	14,772
Other electric revenues (b)	58,209	80,307	26,982	7,263	24,656
Revenues from contracts with customers	539,863	1,088,859	300,312	155,918	363,273
Other revenues (c)	3,066	5,400	2,425	1,234	307
Total electric revenues	542,929	1,094,259	302,737	157,152	363,580
Natural gas	—	12,058	—	18,641	—
Total operating revenues	$542,929	$1,106,317	$302,737	$175,793	$363,580

The Registrant Subsidiaries’ total revenues for the six months ended June 30, 2020 and 2019 were as follows:


2020	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$390,859	$560,965	$239,463	$104,319	$293,291
Commercial	217,349	411,365	186,392	81,905	168,050
Industrial	207,342	657,542	72,264	10,413	186,157
Governmental	8,374	33,535	20,125	26,326	11,180
Total billed retail	823,924	1,663,407	518,244	222,963	658,678
Sales for resale (a)	78,096	161,228	32,848	18,188	21,815
Other electric revenues (b)	65,134	85,113	35,836	4,763	30,742
Revenues from contracts with customers	967,154	1,909,748	586,928	245,914	711,235
Other revenues (c)	6,525	4,394	4,948	12,416	295
Total electric revenues	973,679	1,914,142	591,876	258,330	711,530
Natural gas	—	28,157	—	38,315	—
Total operating revenues	$973,679	$1,942,299	$591,876	$296,645	$711,530


2019	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$367,581	$554,431	$245,610	$110,697	$294,592
Commercial	250,133	438,912	200,189	99,723	160,125
Industrial	240,491	731,598	76,436	15,740	178,470
Governmental	9,869	34,817	20,557	34,886	10,455
Total billed retail	868,074	1,759,758	542,792	261,046	643,642
Sales for resale (a)	154,085	167,164	9,808	18,803	31,548
Other electric revenues (b)	60,514	92,746	27,387	5,556	28,153
Revenues from contracts with customers	1,082,673	2,019,668	579,987	285,405	703,343
Other revenues (c)	6,068	11,284	4,994	2,630	711
Total electric revenues	1,088,741	2,030,952	584,981	288,035	704,054
Natural gas	—	34,695	—	50,952	—
Total operating revenues	$1,088,741	$2,065,647	$584,981	$338,987	$704,054

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market and unbilled revenue.

(c)Other revenues include the settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in its allowance for doubtful accounts, as shown below:


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2019	$7.4	$1.2	$1.9	$0.6	$3.2	$0.5
Provisions	38.4	6.3	14.1	7.0	5.5	5.5
Write-offs	(8.6)	(1.8)	(3.5)	(1.2)	(1.0)	(1.1)
Recoveries	6.0	1.6	2.0	0.8	0.7	0.9
Balance as of June 30, 2020	$43.2	$7.3	$14.5	$7.2	$8.4	$5.8

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.