Asset Quality (Tables)

12 Months Ended

Dec. 31, 2016

Table 37: Analysis of Loan Portfolio (a)

				Accruing
				Current or Less			30-59			60-89				90 Days				Total							Fair Value Option				Purchased
				Than 30 Days			Days			Days				Or More				Past			Nonperforming				Nonaccrual				Impaired				Total
Dollars in millions					Past Due		Past Due			Past Due				Past Due				Due (b)				Loans			Loans (c)				Loans			Loans (d)
December 31, 2016
	Commercial Lending
		Commercial		$	100,710		$	81			$	20			$	39		$	140			$	496						$	18		$	101,364
		Commercial real estate			28,769			5				2							7				143							91			29,010
		Equipment lease financing			7,535			29				1							30				16										7,581
	Total commercial lending				137,014			115				23				39			177				655							109			137,955
	Consumer Lending
		Home equity			27,820			64				30							94				914							1,121			29,949
		Residential real estate			12,425			159				68				500			727	(b)			501			$	219			1,726			15,598
		Credit card			5,187			33				21				37			91				4										5,282
		Other consumer
			Automobile		12,257			51				12				5			68				55										12,380
			Education and other		9,235			140				78				201			419	(b)			15										9,669
	Total consumer lending				66,924			447				209				743			1,399				1,489				219			2,847			72,878
		Total		$	203,938		$	562			$	232			$	782		$	1,576			$	2,144			$	219		$	2,956		$	210,833
	Percentage of total loans				96.73	%		.27	%			.11	%			.37	%		.75	%			1.02	%			.10	%		1.40	%		100.00	%
December 31, 2015
	Commercial Lending
		Commercial		$	98,075		$	69			$	32			$	45		$	146			$	351						$	36		$	98,608
		Commercial real estate			27,134			10				4							14				187							133			27,468
		Equipment lease financing			7,440			19				2							21				7										7,468
	Total commercial lending				132,649			98				38				45			181				545							169			133,544
	Consumer Lending
		Home equity			29,656			63				30							93				977							1,407			32,133
		Residential real estate			10,918			142				65				566			773	(b)			549			$	225			1,946			14,411
		Credit card			4,779			28				19				33			80				3										4,862
		Other consumer
			Automobile		11,067			41				10				4			55				35										11,157
			Education and other		10,114			139				86				233			458	(b)			17										10,589
	Total consumer lending				66,534			413				210				836			1,459				1,581				225			3,353			73,152
		Total		$	199,183		$	511			$	248			$	881		$	1,640			$	2,126			$	225		$	3,522		$	206,696
	Percentage of total loans				96.36	%		.25	%			.12	%			.43	%		.80	%			1.03	%			.11	%		1.70	%		100.00	%
(a)		Amounts in table represent recorded investment and exclude loans held for sale. Recorded investment in a loan includes the unpaid principal balance plus accrued interest and net accounting adjustments, less any charge-offs. Recorded investment does not include any associated valuation allowance.
(b)		Past due loan amounts exclude purchased impaired loans, even if contractually past due (or if we do not expect to receive payment in full based on the original contractual terms), as we are currently accreting interest income over the expected life of the loans. Past due loan amounts include government insured or guaranteed Residential real estate mortgages totaling $.6 billion and Education and other consumer loans totaling $.4 billion at both December 31, 2016 and December 31, 2015.
(c)		Consumer loans accounted for under the fair value option for which we do not expect to collect substantially all principal and interest are subject to nonaccrual accounting and classification upon meeting any of our nonaccrual policies. Given that these loans are not accounted for at amortized cost, these loans have been excluded from the nonperforming loan population.
(d)		Net of unearned income, net deferred loan fees, unamortized discounts and premiums, and purchase discounts and premiums totaling $1.3 billion and $1.4 billion at December 31, 2016 and December 31, 2015, respectively.

Nonperforming Assets

Table 38: Nonperforming Assets

		December 31			December 31
Dollars in millions			2016			2015
Nonperforming loans
	Total commercial lending	$	655		$	545
	Total consumer lending (a)		1,489			1,581
Total nonperforming loans (b)			2,144			2,126
OREO, foreclosed and other assets			230			299
Total nonperforming assets		$	2,374		$	2,425
Nonperforming loans to total loans			1.02	%		1.03	%
Nonperforming assets to total loans, OREO, foreclosed and other assets			1.12	%		1.17	%
Nonperforming assets to total assets			.65	%		.68	%
Interest on nonperforming loans
	Computed on original terms	$	111		$	115
	Recognized prior to nonperforming status	$	21		$	22
(a)	Excludes most consumer loans and lines of credit not secured by residential real estate, which are charged off after 120 to 180 days past due and are not placed on nonperforming status.
(b)	The recorded investment of loans collateralized by residential real estate property that are in process of foreclosure was $.4 billion and $.6 billion at December 31, 2016 and December 31, 2015, which included $.2 billion and $.3 billion, respectively, of loans that are government insured/guaranteed.

Commercial Lending Asset Quality Indicators

Table 39: Commercial Lending Asset Quality Indicators (a)
					Criticized Commercial Loans
				Pass	Special									Total
In millions				Rated	Mention (b)		Substandard (c)			Doubtful (d)				Loans
December 31, 2016
	Commercial		$	96,231	$	1,612		$	3,449		$	72	$	101,364
	Commercial real estate			28,561		98			327			24		29,010
	Equipment lease financing			7,395		89			91			6		7,581
		Total commercial lending	$	132,187	$	1,799		$	3,867		$	102	$	137,955
December 31, 2015
	Commercial		$	93,364	$	2,029		$	3,124		$	91	$	98,608
	Commercial real estate			26,729		126			603			10		27,468
	Equipment lease financing			7,230		87			150			1		7,468
		Total commercial lending	$	127,323	$	2,242		$	3,877		$	102	$	133,544
(a)	Loans are classified as "Pass", "Special Mention", "Substandard" and "Doubtful" based on the Regulatory Classification definitions. We use PDs and LGDs to rate commercial loans and apply a split rating classification to certain loans meeting threshold criteria. By assigning a split classification, a loan's exposure amount may be split into more than one classification category in this table.
(b)	Special Mention rated loans have a potential weakness that deserves management’s close attention. If left uncorrected, these potential weaknesses may result in deterioration of repayment prospects at some future date. These loans do not expose us to sufficient risk to warrant a more adverse classification at the reporting date.
(c)	Substandard rated loans have a well-defined weakness or weaknesses that jeopardize the collection or liquidation of debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected.
(d)	Doubtful rated loans possess all the inherent weaknesses of a Substandard loan with the additional characteristics that the weakness makes collection or liquidation in full improbable due to existing facts, conditions, and values.

Home Equity and Residential Real Estate Asset Quality Indicators

Table 40: Asset Quality Indicators for Home Equity and Residential Real Estate Loans – Excluding Purchased Impaired and Government Insured or Guaranteed Loans (a)

			Home Equity				Residential Real Estate
December 31, 2016 - in millions			1st Liens		2nd Liens				Total
Current estimated LTV ratios
	Greater than or equal to 125% and updated FICO scores:
		Greater than 660	$	161	$	629	$	174	$	964
		Less than or equal to 660 (b)		32		110		35		177
		Missing FICO		1		9		2		12

	Greater than or equal to 100% to less than 125% and updated FICO scores:
		Greater than 660		394		1,190		345		1,929
		Less than or equal to 660 (b)		66		211		76		353
		Missing FICO		3		10		7		20

	Greater than or equal to 90% to less than 100% and updated FICO scores:
		Greater than 660		453		1,100		463		2,016
		Less than or equal to 660		77		171		78		326
		Missing FICO		1		8		6		15

	Less than 90% and updated FICO scores:
		Greater than 660		14,047		7,913		11,153		33,113
		Less than or equal to 660		1,323		822		586		2,731
		Missing FICO		42		55		102		199

	Missing LTV and updated FICO scores:
		Greater than 660						1		1
		Less than or equal to 660
		Missing FICO
Total home equity and residential real estate loans			$	16,600	$	12,228	$	13,028	$	41,856

			Home Equity				Residential Real Estate
December 31, 2015 - in millions			1st Liens		2nd Liens				Total
Current estimated LTV ratios
	Greater than or equal to 125% and updated FICO scores:
		Greater than 660	$	283	$	960	$	284	$	1,527
		Less than or equal to 660 (b)		40		189		68		297
		Missing FICO		1		8		5		14

	Greater than or equal to 100% to less than 125% and updated FICO scores:
		Greater than 660		646		1,733		564		2,943
		Less than or equal to 660 (b)		92		302		102		496
		Missing FICO		3		4		8		15

	Greater than or equal to 90% to less than 100% and updated FICO scores:
		Greater than 660		698		1,492		615		2,805
		Less than or equal to 660		88		226		94		408
		Missing FICO		1		3		10		14

	Less than 90% and updated FICO scores:
		Greater than 660		13,895		7,808		9,117		30,820
		Less than or equal to 660		1,282		923		570		2,775
		Missing FICO		31		18		105		154
Total home equity and residential real estate loans			$	17,060	$	13,666	$	11,542	$	42,268
(a)	Amounts shown represent recorded investment.
(b)	Higher risk loans are defined as loans with both an updated FICO score of less than or equal to 660 and an updated LTV greater than or equal to 100%.The following states had the highest percentage of higher risk loans at December 31, 2016: New Jersey 16%, Pennsylvania 14%, Illinois 12%, Ohio 10%, Florida 7%, Maryland 6%, Michigan 4%, and North Carolina 4%. The remainder of the states had lower than 4% of the higher risk loans individually, and collectively they represent approximately 27% of the higher risk loans. The following states had the highest percentage of higher risk loans at December 31, 2015: New Jersey 14%, Pennsylvania 12%, Illinois 11%, Ohio 11%, Florida 7%, Maryland 7% and Michigan 5%. The remainder of the states had lower than 4% of the high risk loans individually, and collectively they represent approximately 33% of the higher risk loans.

Credit Card and Other Consumer Loan Classes Asset Quality Indicators

Table 41: Credit Card and Other Consumer Loan Classes Asset Quality Indicators

		Credit Card				Other Consumer (a)
				% of Total Loans				% of Total Loans
				Using FICO				Using FICO
Dollars in millions			Amount	Credit Metric			Amount	Credit Metric
December 31, 2016
	FICO score greater than 719	$	3,244	61	%	$	10,247	65	%
	650 to 719		1,466	28			3,873	25
	620 to 649		215	4			552	3
	Less than 620		229	4			632	4
	No FICO score available or required (b)		128	3			489	3
Total loans using FICO credit metric			5,282	100	%		15,793	100	%
	Consumer loans using other internal credit metrics (a)						6,256
Total loan balance		$	5,282			$	22,049
Weighted-average updated FICO score (b)				736				744
December 31, 2015
	FICO score greater than 719	$	2,936	60	%	$	9,371	65	%
	650 to 719		1,346	28			3,534	24
	620 to 649		202	4			523	4
	Less than 620		227	5			604	4
	No FICO score available or required (b)		151	3			501	3
Total loans using FICO credit metric			4,862	100	%		14,533	100	%
	Consumer loans using other internal credit metrics (a)						7,213
Total loan balance		$	4,862			$	21,746
Weighted-average updated FICO score (b)				734				744
(a)	We use updated FICO scores as an asset quality indicator for non-government guaranteed or insured education loans, automobile loans and other secured and unsecured lines and loans. We use internal credit metrics, such as delinquency status, geography or other factors, as an asset quality indicator for government guaranteed or insured education loans and consumer loans to high net worth individuals, as internal credit metrics are more relevant than FICO scores for these types of loans.
(b)	Credit card loans and other consumer loans with no FICO score available or required generally refers to new accounts issued to borrowers with limited credit history, accounts for which we cannot obtain an updated FICO score (e.g., recent profile changes), cards issued with a business name, and/or cards secured by collateral. Management proactively assesses the risk and size of this loan portfolio and, when necessary, takes actions to mitigate the credit risk. Weighted-average updated FICO score excludes accounts with no FICO score available or required.

Financial Impact and TDRs by Concession Type

Table 42: Financial Impact and TDRs by Concession Type (a)

				Pre-TDR		Post-TDR Recorded Investment (c)
During the year ended December 31, 2016		Number		Recorded			Principal		Rate
Dollars in millions		of Loans		Investment (b)			Forgiveness		Reduction		Other		Total
Total commercial lending			143	$	524				$	57	$	413	$	470
Total consumer lending			11,262		245					157		76		233
	Total TDRs		11,405	$	769				$	214	$	489	$	703
During the year ended December 31, 2015
Dollars in millions
Total commercial lending			158	$	284		$	22	$	4	$	198	$	224
Total consumer lending			10,962		311					190		106		296
	Total TDRs		11,120	$	595		$	22	$	194	$	304	$	520
During the year ended December 31, 2014
Dollars in millions
Total commercial lending			210	$	363		$	37	$	22	$	237	$	296
Total consumer lending			12,289		344					135		190		325
	Total TDRs		12,499	$	707		$	37	$	157	$	427	$	621
(a)	Impact of partial charge-offs at TDR date are included in this table.
(b)	Represents the recorded investment of the loans as of the quarter end prior to TDR designation, and excludes immaterial amounts of accrued interest receivable.
(c)	Represents the recorded investment of the TDRs as of the end of the quarter in which the TDR occurs, and excludes immaterial amounts of accrued interest receivable.

Impaired Loans

Table 43: Impaired Loans

			Unpaid							Average
			Principal		Recorded		Associated			Recorded
In millions			Balance		Investment		Allowance			Investment (a)
December 31, 2016
	Impaired loans with an associated allowance
		Total commercial lending	$	742	$	477		$	105	$	497
		Total consumer lending		1,237		1,185			226		1,255
	Total impaired loans with an associated allowance		$	1,979	$	1,662		$	331	$	1,752
	Impaired loans without an associated allowance
		Total commercial lending	$	447	$	322				$	365
		Total consumer lending		982		608					604
	Total impaired loans without an associated allowance		$	1,429	$	930				$	969
	Total impaired loans		$	3,408	$	2,592		$	331	$	2,721
December 31, 2015
	Impaired loans with an associated allowance
		Total commercial lending	$	696	$	467		$	119	$	503
		Total consumer lending		1,389		1,307			276		1,474
	Total impaired loans with an associated allowance		$	2,085	$	1,774		$	395	$	1,977
	Impaired loans without an associated allowance
		Total commercial lending	$	407	$	276				$	255
		Total consumer lending		1,000		610					512
	Total impaired loans without an associated allowance		$	1,407	$	886				$	767
	Total impaired loans		$	3,492	$	2,660		$	395	$	2,744
(a)	Average recorded investment is for the years ended December 31, 2016 and 2015.