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Asset Quality (Tables)
6 Months Ended
Jun. 30, 2014
Asset Quality [Abstract]  
Analysis of Loan Portfolio
Table 58: Analysis of Loan Portfolio (a)
                                      
    Accruing                
     Current or Less     90 Days       Fair Value Option       
     Than 30 Days 30-59 Days 60-89 Days Or More  Total Past  NonperformingNonaccrual Purchased Total 
Dollars in millions Past Due Past Due Past Due Past Due  Due (b)  Loans Loans (c) Impaired Loans 
June 30, 2014                                  
 Commercial$92,901 $71  $26  $35  $132   $394      $109 $93,536 
 Commercial real estate 22,049  17   48       65    435       370  22,919 
 Equipment lease financing 7,619  4   1       5    4          7,628 
 Home equity 32,131  65   27       92    1,093       2,150  35,466 
 Residential real estate (d) 9,435  161   69   895   1,125    816  $256   2,928  14,560 
 Credit card  4,359  26   18   29   73    3          4,435 
 Other consumer (e) 21,778  204   109   293   606    56          22,440 
  Total $190,272 $548  $298  $1,252  $2,098   $2,801  $256  $5,557 $200,984 
 Percentage of total loans 94.67% .27%  .15%  .62%  1.04%   1.39%  .13%  2.77% 100.00%
December 31, 2013                                  
 Commercial$ 87,621 $ 81  $ 20  $ 42  $ 143   $ 457      $ 157 $ 88,378 
 Commercial real estate  20,090   54    11    2    67     518        516   21,191 
 Equipment lease financing  7,538   31    2        33     5           7,576 
 Home equity   32,877   86    34        120     1,139        2,311   36,447 
 Residential real estate (d)  9,311   217    87    1,060    1,364     904  $ 365    3,121   15,065 
 Credit card  4,339   29    19    34    82     4           4,425 
 Other consumer (e)  21,788   216    112    353    681     61        1   22,531 
  Total $ 183,564 $ 714  $ 285  $ 1,491  $ 2,490   $ 3,088  $ 365  $ 6,106 $ 195,613 
 Percentage of total loans 93.83% .37%  .15%  .76%  1.28%   1.58%  .19%  3.12% 100.00%
(a)Amounts in table represent recorded investment and exclude loans held for sale.
(b)Past due loan amounts exclude purchased impaired loans, even if contractually past due (or if we do not expect to receive payment in full based on the original contractual terms), as we are currently accreting interest income over the expected life of the loans.
(c)Consumer loans accounted for under the fair value option for which we do not expect to collect substantially all principal and interest are subject to nonaccrual accounting and classification upon meeting any of our nonaccrual policies. Given that these loans are not accounted for at amortized cost, these loans have been excluded from the nonperforming loan population.
(d)Past due loan amounts at June 30, 2014 include government insured or guaranteed Residential real estate mortgages totaling $74 million for 30 to 59 days past due, $48 million for 60 to 89 days past due and $872 million for 90 days or more past due. Past due loan amounts at December 31, 2013 include government insured or guaranteed Residential real estate mortgages totaling $105 million for 30 to 59 days past due, $57 million for 60 to 89 days past due and $1,025 million for 90 days or more past due.
(e)Past due loan amounts at June 30, 2014 include government insured or guaranteed Other consumer loans totaling $154 million for 30 to 59 days past due, $94 million for 60 to 89 days past due and $281 million for 90 days or more past due. Past due loan amounts at December 31, 2013 include government insured or guaranteed Other consumer loans totaling $154 million for 30 to 59 days past due, $94 million for 60 to 89 days past due and $339 million for 90 days or more past due.
Nonperforming Assets
Table 59: Nonperforming Assets
              
       June 30  December 31 
Dollars in millions   2014   2013 
Nonperforming loans         
 Commercial lending         
  Commercial  $ 394  $ 457 
  Commercial real estate    435    518 
  Equipment lease financing    4    5 
   Total commercial lending    833    980 
 Consumer lending (a)         
  Home equity     1,093    1,139 
  Residential real estate     816    904 
  Credit card     3    4 
  Other consumer     56    61 
   Total consumer lending    1,968    2,108 
Total nonperforming loans (b)    2,801    3,088 
OREO and foreclosed assets         
 Other real estate owned (OREO) (c)    352    360 
 Foreclosed and other assets    15    9 
   Total OREO and foreclosed assets    367    369 
Total nonperforming assets  $ 3,168  $ 3,457 
Nonperforming loans to total loans    1.39%   1.58%
Nonperforming assets to total loans, OREO and foreclosed assets    1.57    1.76 
Nonperforming assets to total assets    .97    1.08 
(a)Excludes most consumer loans and lines of credit, not secured by residential real estate, which are charged off after 120 to 180 days past due and are not placed on nonperforming status.
(b)Nonperforming loans exclude certain government insured or guaranteed loans, loans held for sale, loans accounted for under the fair value option and purchased impaired loans.
(c)OREO excludes $228 million and $245 million at June 30, 2014 and December 31, 2013, respectively, related to commercial and residential real estate that was acquired by us upon foreclosure of serviced loans because they are insured by the Federal Housing Administration (FHA) or guaranteed by the Department of Veterans Affairs (VA) or guaranteed by the Department of Housing and Urban Development (HUD).
Commercial Lending Asset Quality Indicators
Table 60: Commercial Lending Asset Quality Indicators (a)(b)  
        Criticized Commercial Loans   
      Pass Special          Total 
In millions  Rated  Mention (c) Substandard (d) Doubtful (e)  Loans 
June 30, 2014                  
 Commercial $89,158 $1,794  $2,394  $81 $93,427 
 Commercial real estate  21,393  212   893   51  22,549 
 Equipment lease financing  7,470  70   85   3  7,628 
 Purchased impaired loans      28   380   71  479 
  Total commercial lending  $118,021 $2,104  $3,752  $206 $124,083 
December 31, 2013                  
 Commercial $83,903 $1,894  $2,352  $72 $88,221 
 Commercial real estate  19,175  301   1,113   86  20,675 
 Equipment lease financing  7,403  77   93   3  7,576 
 Purchased impaired loans   10  31   469   163  673 
  Total commercial lending  $110,491 $2,303  $4,027  $324 $117,145 
(a)Based upon PDs and LGDs. We apply a split rating classification to certain loans meeting threshold criteria. By assigning a split classification, a loan's exposure amount may be split into more than one classification category in the above table.
(b)Loans are included above based on the Regulatory Classification definitions of "Pass", "Special Mention", "Substandard" and "Doubtful".
(c)Special Mention rated loans have a potential weakness that deserves management’s close attention. If left uncorrected, these potential weaknesses may result in deterioration
  of repayment prospects at some future date. These loans do not expose us to sufficient risk to warrant a more adverse classification at this time.
(d)Substandard rated loans have a well-defined weakness or weaknesses that jeopardize the collection or liquidation of debt. They are characterized by the distinct possibility
  that we will sustain some loss if the deficiencies are not corrected.
(e)Doubtful rated loans possess all the inherent weaknesses of a Substandard loan with the additional characteristics that the weakness makes collection or liquidation in full
  improbable due to existing facts, conditions, and values.
Home Equity and Residential Real Estate Balances
Table 61: Home Equity and Residential Real Estate Balances    
          
    June 30  December 31 
In millions  2014  2013 
 Home equity and residential real estate loans - excluding purchased impaired loans (a) $43,566 $44,376 
 Home equity and residential real estate loans - purchased impaired loans (b)  5,120  5,548 
 Government insured or guaranteed residential real estate mortgages (a)  1,382  1,704 
 Purchase accounting adjustments - purchased impaired loans  (42)  (116) 
  Total home equity and residential real estate loans (a) $50,026 $51,512 
(a)Represents recorded investment.
(b)Represents outstanding balance.       
Home Equity and Residential Real Estate Asset Quality Indicators
Table 62: Home Equity and Residential Real Estate Asset Quality Indicators – Excluding Purchased Impaired Loans (a) (b) 
                  
 Home Equity Residential Real Estate    
June 30, 2014 - in millions1st Liens  2nd Liens       Total  
Current estimated LTV ratios (c)              
 Greater than or equal to 125% and updated FICO scores:              
  Greater than 660$ 400 $ 1,677  $ 457  $ 2,534 
  Less than or equal to 660 (d) (e)  69   327    121    517 
  Missing FICO  2   11    10    23 
                  
 Greater than or equal to 100% to less than 125% and updated FICO scores:              
  Greater than 660  954   2,520    895    4,369 
  Less than or equal to 660 (d) (e)  126   427    181    734 
  Missing FICO  2   7    13    22 
                  
 Greater than or equal to 90% to less than 100% and updated FICO scores:              
  Greater than 660  959   1,825    815    3,599 
  Less than or equal to 660   121   282    129    532 
  Missing FICO  2   4    12    18 
                  
 Less than 90% and updated FICO scores:              
  Greater than 660  13,611   7,701    6,909    28,221 
  Less than or equal to 660  1,298   949    591    2,838 
  Missing FICO  26   16    117    159 
                  
 Missing LTV and updated FICO scores:              
Total home equity and residential real estate loans$ 17,570 $ 15,746  $ 10,250  $ 43,566 

 Home Equity Residential Real Estate    
December 31, 2013 - in millions 1st Liens  2nd Liens       Total  
Current estimated LTV ratios (c)              
 Greater than or equal to 125% and updated FICO scores:              
  Greater than 660$ 438 $ 1,914  $ 563  $ 2,915 
  Less than or equal to 660 (d) (e)  74   399    185    658 
  Missing FICO  1   11    20    32 
                  
 Greater than or equal to 100% to less than 125% and updated FICO scores:              
  Greater than 660  987   2,794    1,005    4,786 
  Less than or equal to 660 (d) (e)  150   501    210    861 
  Missing FICO  2   5    32    39 
                  
 Greater than or equal to 90% to less than 100% and updated FICO scores:              
  Greater than 660  1,047   1,916    844    3,807 
  Less than or equal to 660   134   298    131    563 
  Missing FICO  2   3    22    27 
                  
 Less than 90% and updated FICO scores:              
  Greater than 660  13,445   7,615    6,309    27,369 
  Less than or equal to 660  1,349   1,009    662    3,020 
  Missing FICO  25   17    256    298 
                  
 Missing LTV and updated FICO scores:              
  Greater than 660         1    1 
Total home equity and residential real estate loans$ 17,654 $ 16,482  $ 10,240  $ 44,376 
(a)Excludes purchased impaired loans of approximately $5.1 billion and $5.4 billion in recorded investment, certain government insured or guaranteed residential real estate mortgages of approximately $1.4 billion and $1.7 billion, and loans held for sale at June 30, 2014 and December 31, 2013, respectively. See the Home Equity and Residential Real Estate Asset Quality Indicators - Purchased Impaired Loans table below for additional information on purchased impaired loans.
(b)Amounts shown represent recorded investment. 
(c)Based upon updated LTV (inclusive of combined loan-to-value (CLTV) for first and subordinate lien positions). Updated LTV is estimated using modeled property values. These ratios are updated at least semi-annually. The related estimates and inputs are based upon an approach that uses a combination of third-party automated valuation models (AVMs), HPI indices, property location, internal and external balance information, origination data and management assumptions. In cases where we are in an originated second lien position, we generally utilize origination balances provided by a third-party which do not include an amortization assumption when calculating updated LTV. Accordingly, the results of these calculations do not represent actual appraised loan level collateral or updated LTV based upon a current first lien balance, and as such, are necessarily imprecise and subject to change as we enhance our methodology.
(d)Higher risk loans are defined as loans with both an updated FICO score of less than or equal to 660 and an updated LTV greater than or equal to 100%.
(e)The following states had the highest percentage of higher risk loans at June 30, 2014: New Jersey 14%, Pennsylvania 12%, Illinois 11%, Ohio 11%, Florida 8%, Maryland 5%, Michigan 5%, California 4% and North Carolina 4%. The remainder of the states had lower than 4% of the higher risk loans individually, and collectively they represent approximately 26% of the higher risk loans. The following states had the highest percentage of higher risk loans at December 31, 2013: New Jersey 13%, Illinois 12%, Pennsylvania 12%, Ohio 11%, Florida 9%, Maryland 5%, Michigan 5%, and California 4%. The remainder of the states had lower than 4% of the high risk loans individually, and collectively they represent approximately 29% of the higher risk loans.

Table 63: Home Equity and Residential Real Estate Asset Quality Indicators – Purchased Impaired Loans (a)  
                  
 Home Equity (b) (c) Residential Real Estate (b) (c)   
June 30, 2014 - in millions 1st Liens  2nd Liens       Total  
Current estimated LTV ratios (d)               
 Greater than or equal to 125% and updated FICO scores:              
  Greater than 660$11 $350  $361  $ 722 
  Less than or equal to 660  10  169   230    409 
  Missing FICO    10   9    19 
                  
 Greater than or equal to 100% to less than 125% and updated FICO scores:              
  Greater than 660 16  510   333    859 
  Less than or equal to 660  16  223   245    484 
  Missing FICO    13   8    21 
                  
 Greater than or equal to 90% to less than 100% and updated FICO scores:              
  Greater than 660 15  205   211    431 
  Less than or equal to 660  10  94   146    250 
  Missing FICO    7   6    13 
                  
 Less than 90% and updated FICO scores:              
  Greater than 660 98  277   625    1,000 
  Less than or equal to 660 116  177   551    844 
  Missing FICO 1  11   21    33 
                  
 Missing LTV and updated FICO scores:              
  Greater than 660 1      14    15 
  Less than or equal to 660 3      14    17 
  Missing FICO         3    3 
Total home equity and residential real estate loans$ 297 $ 2,046  $ 2,777  $ 5,120 

 Home Equity (b) (c )  Residential Real Estate (b) (c)   
December 31, 2013 - in millions 1st Liens  2nd Liens       Total  
Current estimated LTV ratios (d)              
 Greater than or equal to 125% and updated FICO scores:              
  Greater than 660$ 13 $ 435  $ 361  $ 809 
  Less than or equal to 660   15   215    296    526 
  Missing FICO     12    24    36 
                  
 Greater than or equal to 100% to less than 125% and updated FICO scores:              
  Greater than 660  21   516    373    910 
  Less than or equal to 660   15   239    281    535 
  Missing FICO     14    14    28 
                  
 Greater than or equal to 90% to less than 100% and updated FICO scores:              
  Greater than 660  15   202    197    414 
  Less than or equal to 660   12   101    163    276 
  Missing FICO     7    6    13 
                  
 Less than 90% and updated FICO scores:              
  Greater than 660  93   261    646    1,000 
  Less than or equal to 660  126   198    590    914 
  Missing FICO  1   11    47    59 
                  
 Missing LTV and updated FICO scores:              
  Greater than 660  1       11    12 
  Less than or equal to 660         13    13 
  Missing FICO         3    3 
Total home equity and residential real estate loans$ 312 $ 2,211  $ 3,025  $ 5,548 
(a)Amounts shown represent outstanding balance. See Note 5 Purchased Loans for additional information.
(b)For the estimate of cash flows utilized in our purchased impaired loan accounting, other assumptions and estimates are made, including amortization of first lien balances, pre-payment rates, etc., which are not reflected in this table.
(c)The following states had the highest percentage of purchased impaired loans at June 30, 2014: California 17%, Florida 15%, Illinois 11%, Ohio 8%, North Carolina 7%, and Michigan 5%. The remainder of the states had lower than a 4% concentration of purchased impaired loans individually, and collectively they represent approximately 37% of the purchased impaired portfolio. The following states had the highest percentage of purchased impaired loans at December 31, 2013: California 17%, Florida 16%, Illinois 11%, Ohio 8%, North Carolina 8% and Michigan 5%. The remainder of the states had lower than a 4% concentration of purchased impaired loans individually, and collectively they represent approximately 35% of the purchased impaired portfolio.
(d)Based upon updated LTV (inclusive of combined loan-to-value (CLTV) for first and subordinate lien positions). Updated LTV is estimated using modeled property values. These ratios are updated at least semi-annually. The related estimates and inputs are based upon an approach that uses a combination of third-party automated valuation models (AVMs), HPI indices, property location, internal and external balance information, origination data and management assumptions. In cases where we are in an originated second lien position, we generally utilize origination balances provided by a third-party which do not include an amortization assumption when calculating updated LTV. Accordingly, the results of these calculations do not represent actual appraised loan level collateral or updated LTV based upon a current first lien balance, and as such, are necessarily imprecise and subject to change as we enhance our methodology.
Credit Card and Other Consumer Loan Classes Asset Quality Indicators
Table 64: Credit Card and Other Consumer Loan Classes Asset Quality Indicators
               
 Credit Card (a)  Other Consumer (b) 
     % of Total Loans     % of Total Loans 
     Using FICO     Using FICO  
Dollars in millions Amount Credit Metric   Amount Credit Metric 
June 30, 2014             
 FICO score greater than 719$ 2,587  58%  $ 9,049  64% 
 650 to 719  1,233  28     3,446  25  
 620 to 649  192  4     509  4  
 Less than 620  222  5     604  4  
 No FICO score available or required (c)  201  5     422  3  
Total loans using FICO credit metric  4,435  100%    14,030  100% 
 Consumer loans using other internal credit metrics (b)         8,410    
Total loan balance$ 4,435     $ 22,440    
Weighted-average updated FICO score (d)     732       744  
December 31, 2013 (e)             
 FICO score greater than 719$ 2,546  58%  $ 8,596  63% 
 650 to 719  1,253  28     3,511  26  
 620 to 649  203  4     527  4  
 Less than 620  258  6     628  4  
 No FICO score available or required (c)  165  4     474  3  
Total loans using FICO credit metric  4,425  100%    13,736  100% 
 Consumer loans using other internal credit metrics (b)         8,795    
Total loan balance$ 4,425     $ 22,531    
Weighted-average updated FICO score (d)     730       741  
(a)At June 30, 2014, we had $31 million of credit card loans that are higher risk (i.e., loans with both updated FICO scores less than 660 and in late stage (90+ days)
 delinquency status). The majority of the June 30, 2014 balance related to higher risk credit card loans is geographically distributed throughout the following areas:
 Pennsylvania 18%, Ohio 17%, Michigan 10%, New Jersey 8%, Illinois 7%, Florida 6%, Indiana 6% and Kentucky 4%. All other states had less than 4% individually and
 make up the remainder of the balance. At December 31, 2013, we had $35 million of credit card loans that are higher risk. The majority of the December 31,
 2013 balance related to higher risk credit card loans is geographically distributed throughout the following areas: Ohio 18%, Pennsylvania 17%, Michigan 11%, Illinois 7%,
 New Jersey 7%, Indiana 6%, Florida 6% and Kentucky 4%. All other states had less than 4% individually and make up the remainder of the balance.  
(b)Other consumer loans for which updated FICO scores are used as an asset quality indicator include non-government guaranteed or insured education loans, automobile
 loans and other secured and unsecured lines and loans. Other consumer loans for which other internal credit metrics are used as an asset quality indicator include primarily
 government guaranteed or insured education loans, as well as consumer loans to high net worth individuals. Other internal credit metrics may include delinquency status,
 geography or other factors.             
(c)Credit card loans and other consumer loans with no FICO score available or required refers to new accounts issued to borrowers with limited credit history, accounts for
 which we cannot obtain an updated FICO (e.g., recent profile changes), cards issued with a business name, and/or cards secured by collateral. Management proactively
 assesses the risk and size of this loan portfolio and, when necessary, takes actions to mitigate the credit risk.
(d)Weighted-average updated FICO score excludes accounts with no FICO score available or required.
(e)In the second quarter of 2014, we corrected our credit card FICO score determination process by further refining the data which impacted FICO scores greater than 719, 650 to 719, 620 to 649, less than 620 and no FICO score available. This resulted in a reclass in the prior period of $242 million from "No FICO score available or required" to the other line items. The majority of the reclass went to the "FICO score greater than 719" category.
Summary of Troubled Debt Restructurings
Table 65: Summary of Troubled Debt Restructurings 
         
    June 30  December 31 
In millions  2014  2013 
Total consumer lending $2,121 $2,161 
Total commercial lending 546  578 
 Total TDRs $2,667 $2,739 
Nonperforming  $1,369 $1,511 
Accruing (a)  1,153  1,062 
Credit card   145  166 
 Total TDRs $2,667 $2,739 
(a)Accruing loans have demonstrated a period of at least six months of performance under the restructured terms and are excluded from nonperforming loans. Loans where borrowers have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC are not returned to accrual status.
Financial Impact and TDRs by Concession Type
Table 66: Financial Impact and TDRs by Concession Type (a)   
                          
      Pre-TDR Post-TDR Recorded Investment (c) 
During the three months ended June 30, 2014 Number  Recorded  Principal  Rate       
Dollars in millions of Loans  Investment (b)  Forgiveness  Reduction  Other  Total 
Commercial lending                        
 Commercial   29  $ 48  $ 3  $ 4  $ 40  $ 47 
 Commercial real estate   23    40        4    32    36 
Total commercial lending (d)   52    88    3    8    72    83 
Consumer lending                        
 Home equity   561    40        9    29    38 
 Residential real estate   161    22        7    15    22 
 Credit card   1,717    14        14        14 
 Other consumer   222    4            3    3 
Total consumer lending   2,661    80        30    47    77 
 Total TDRs   2,713  $ 168  $ 3  $ 38  $ 119  $ 160 
During the three months ended June 30, 2013                         
Dollars in millions                        
Commercial lending                        
 Commercial   47  $ 61  $ 4  $ 13  $ 29  $ 46 
 Commercial real estate   34    57    6    2    27    35 
 Equipment lease financing   1    3                 
Total commercial lending    82    121    10    15    56    81 
Consumer lending                        
 Home equity   1,165    87        43    33    76 
 Residential real estate   267    33        7    25    32 
 Credit card   2,288    18        17        17 
 Other consumer   438    7        1    6    7 
Total consumer lending   4,158    145        68    64    132 
 Total TDRs   4,240  $ 266  $ 10  $ 83  $ 120  $ 213 
                          
(a)Impact of partial charge-offs at TDR date are included in this table.
(b)Represents the recorded investment of the loans as of the quarter end immediately preceding TDR designation, and excludes immaterial amounts of accrued interest receivable.
(c)Represents the recorded investment of the TDRs as of the quarter and immediately following the TDR designation, and excludes immaterial amounts of accrued interest receivable.
(d)During the three months ended June 30, 2014, there were no loans classified as TDRs in the Equipment lease financing loan class.

Table 66: Financial Impact and TDRs by Concession Type (Continued) (a)     
                          
      Pre-TDR Post-TDR Recorded Investment (c) 
During the six months ended June 30, 2014 Number  Recorded  Principal  Rate       
Dollars in millions of Loans  Investment (b)  Forgiveness  Reduction  Other  Total 
Commercial lending                        
 Commercial   63  $ 89  $ 3  $ 4  $ 78  $ 85 
 Commercial real estate   46    81    19    4    43    66 
Total commercial lending (d)   109    170    22    8    121    151 
Consumer lending                        
 Home equity   1,392    92        29    56    85 
 Residential real estate   280    40        13    27    40 
 Credit card   3,568    29        28        28 
 Other consumer   487    8            6    6 
Total consumer lending   5,727    169        70    89    159 
 Total TDRs   5,836  $ 339  $ 22  $ 78  $ 210  $ 310 
During the six months ended June 30, 2013                         
Dollars in millions                        
Commercial lending                        
 Commercial    79  $ 103  $ 4  $ 15  $ 53  $ 72 
 Commercial real estate    70    192    12    42    101    155 
 Equipment lease financing    1    3                 
Total commercial lending    150    298    16    57    154    227 
Consumer lending                        
 Home equity   2,123    160        82    61    143 
 Residential real estate   587    79        19    58    77 
 Credit card   4,663    35        33        33 
 Other consumer   918    15        1    13    14 
Total consumer lending   8,291    289        135    132    267 
 Total TDRs   8,441  $ 587  $ 16  $ 192  $ 286  $ 494 
(a)Impact of partial charge-offs at TDR date are included in this table.
(b)Represents the recorded investment of the loans as of the quarter end immediately preceding TDR designation, and excludes immaterial amounts of accrued interest receivable.
(c)Represents the recorded investment of the TDRs as of the quarter and immediately following the TDR designation, and excludes immaterial amounts of accrued interest receivable.
(d)During the six months ended June 30, 2014, there were no loans classified as TDRs in the Equipment lease financing loan class.
TDRs that were Modified in the Past Twelve Months which have Subsequently Defaulted
Table 67: TDRs that were Modified in the Past Twelve Months which have Subsequently Defaulted 
          
During the three months ended June 30, 2014       
Dollars in millionsNumber of Contracts  Recorded Investment 
Commercial lending        
 Commercial   23  $ 16 
 Commercial real estate   14    21 
Total commercial lending (a)   37    37 
Consumer lending        
 Home equity   100    6 
 Residential real estate   51    11 
 Credit card   1,446    12 
 Other consumer    34     
Total consumer lending   1,631    29 
 Total TDRs   1,668  $ 66 
During the three months ended June 30, 2013        
Dollars in millionsNumber of Contracts  Recorded Investment 
Commercial lending        
 Commercial   11  $ 8 
 Commercial real estate   12    21 
Total commercial lending (a)   23    29 
Consumer lending (b)        
 Home equity    155    11 
 Residential real estate   67    9 
 Credit card   1,225    9 
 Other consumer    42    1 
Total consumer lending    1,489    30 
 Total TDRs   1,512  $ 59 
(a)During the three months ended June 30, 2014 and 2013, there were no loans classified as TDRs in the Equipment lease financing loan class that have subsequently defaulted.  
(b)In the second quarter of 2014, we corrected our Consumer lending subsequent default (excluding credit card) determination process by further refining the data. For the three months ended June 30, 2013, this correction removed 444 contracts for approximately $41 million from Total consumer lending (excluding credit card).  

Table 67: TDRs that were Modified in the Past Twelve Months which have Subsequently Defaulted (Continued)  
          
During the six months ended June 30, 2014       
Dollars in millionsNumber of Contracts  Recorded Investment 
Commercial lending        
 Commercial   33  $ 22 
 Commercial real estate   21    31 
Total commercial lending (a)   54    53 
Consumer lending (b)        
 Home equity    216    13 
 Residential real estate   76    14 
 Credit card   1,894    15 
 Other consumer    79    1 
Total consumer lending   2,265    43 
 Total TDRs   2,319  $ 96 
During the six months ended June 30, 2013        
Dollars in millionsNumber of Contracts  Recorded Investment 
Commercial lending        
 Commercial    26  $ 18 
 Commercial real estate    18    31 
Total commercial lending (a)   44    49 
Consumer lending (b)        
 Home equity   300    21 
 Residential real estate  131    16 
 Credit card   2,373    18 
 Other consumer    92    2 
Total consumer lending    2,896    57 
 Total TDRs   2,940  $ 106 
(a)During the six months ended June 30, 2014 and 2013, there were no loans classified as TDRs in the Equipment lease financing loan class that have subsequently defaulted.
(b)In the second quarter of 2014, we corrected our Consumer lending subsequent default (excluding credit card) determination process by further refining the data. For the six months ended June 30, 2013, this correction removed 483 contracts for approximately $49 million from Total consumer lending (excluding credit card).
Impaired Loans
Table 68: Impaired Loans        
                    
      Unpaid         Average 
      Principal Recorded Associated  Recorded 
In millions Balance Investment (a) Allowance (b)   Investment (a) 
June 30, 2014               
 Impaired loans with an associated allowance               
  Commercial $490 $383  $78  $393 
  Commercial real estate  439  284   69   305 
  Home equity   990  974   309   986 
  Residential real estate  601  435   65   430 
  Credit card   145  145   31   156 
  Other consumer   66  49   2   53 
 Total impaired loans with an associated allowance $2,731 $2,270  $554  $2,323 
 Impaired loans without an associated allowance               
  Commercial $180 $140  $   $149 
  Commercial real estate  354  265       305 
  Home equity  388  135       129 
  Residential real estate   378  383       386 
 Total impaired loans without an associated allowance $1,300 $923  $   $969 
 Total impaired loans $4,031 $3,193  $554  $3,292 
December 31, 2013               
 Impaired loans with an associated allowance               
  Commercial $549 $400  $90  $442 
  Commercial real estate  517  349   89   478 
  Home equity  999  992   334   900 
  Residential real estate   573  436   74   645 
  Credit card   166  166   36   189 
  Other consumer   71  57   2   68 
 Total impaired loans with an associated allowance $2,875 $2,400  $625  $2,722 
 Impaired loans without an associated allowance               
  Commercial $309 $163  $   $161 
  Commercial real estate  421  315       354 
  Home equity  366  124       166 
  Residential real estate   415  386       267 
 Total impaired loans without an associated allowance $1,511 $988  $   $948 
 Total impaired loans  $4,386 $3,388  $625  $3,670 
(a)Recorded investment in a loan includes the unpaid principal balance plus accrued interest and net accounting adjustments, less any charge-offs. Recorded investment does not
 include any associated valuation allowance. Average recorded investment is for the six months ended June 30, 2014 and the year ended December 31, 2013, respectively. 
(b)Associated allowance amounts include $.4 billion and $.5 billion for TDRs at June 30, 2014 and December 31, 2013, respectively.