Consolidated Income Statement - USD ($) shares in Millions, $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Interest Income
Loans	$ 2,480	$ 2,602
Investment securities	582	620
Other	138	206
Total interest income	3,200	3,428
Interest Expense
Deposits	375	472
Borrowed funds	314	481
Total interest expense	689	953
Net interest income	2,511	2,475
Noninterest Income
Total noninterest income	2,006	1,811
Other	343	308
Total revenue	4,517	4,286
Provision for credit losses	914	189
Noninterest Expense
Personnel	1,369	1,414
Occupancy	207	215
Equipment	287	273
Marketing	58	65
Other	622	611
Total noninterest expense	2,543	2,578
Income before income taxes and noncontrolling interests	1,060	1,519
Income taxes	145	248
Net income	915	1,271
Less: Net income attributable to noncontrolling interests	7	10
Preferred stock dividends	63	63
Preferred stock discount accretion and redemptions	1	1
Net income attributable to common shareholders	$ 844	$ 1,197
Earnings Per Common Share
Basic (in dollars per share)	$ 1.96	$ 2.62
Diluted (in dollars per share)	$ 1.95	$ 2.61
Average Common Shares Outstanding
Basic (in shares)	429	455
Diluted (in shares)	430	456
Asset management [Member]
Noninterest Income
Total noninterest income	$ 382	$ 437
Consumer services [Member]
Noninterest Income
Total noninterest income	377	371
Corporate services [Member]
Noninterest Income
Total noninterest income	526	462
Residential mortgage [Member]
Noninterest Income
Total noninterest income	210	65
Service charges on deposits [Member]
Noninterest Income
Total noninterest income	$ 168	$ 168