8-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 OR 15(d) of The Securities Exchange Act of 1934

April 15, 2020

Date of Report (Date of earliest event reported)

THE PNC FINANCIAL SERVICES GROUP, INC.

(Exact name of registrant as specified in its charter)

Commission File Number 001-09718

Pennsylvania	25-1435979
(State or other jurisdiction of	(I.R.S. Employer
incorporation)	Identification No.)

The Tower at PNC Plaza

300 Fifth Avenue

Pittsburgh, Pennsylvania 15222-2401

(Address of principal executive offices, including zip code)

(888) 762-2265

(Registrant’s telephone number, including area code)

Not Applicable

(Former name or former address, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐	Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐	Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐	Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐	Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to 12(b) of the Act:

Title of Each Class	Trading Symbol(s)	Name of Each Exchange     on Which Registered
Common Stock, par value $5.00	PNC	New York Stock Exchange
Depositary Shares Each Representing a 1/4,000 Interest in a Share of Fixed-to- Floating Rate Non-Cumulative Perpetual Preferred Stock, Series P	PNC P	New York Stock Exchange
Depositary Shares Each Representing a 1/4,000 Interest in a Share of 5.375% Non-Cumulative Perpetual Preferred Stock, Series Q	PNC Q	New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging growth company  ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐

Item 2.02 Results of Operations and Financial Condition.

On April 15, 2020, The PNC Financial Services Group, Inc. (“the Corporation”) issued a press release regarding the Corporation’s earnings and business results for the first quarter of 2020. In connection therewith, the Corporation provided supplementary financial information on its web site. A copy of the Corporation’s supplementary financial information is included in this Report as Exhibit 99.1 and is furnished herewith.

Item 8.01 Other Events

On April 15, 2020, the Corporation held a conference call for investors regarding the Corporation’s earnings and business results for the first quarter of 2020. The Corporation provided electronic presentation slides on its web site used in connection with the related investor conference call. Copies of the electronic presentation slides are included in this Report as Exhibit 99.2 and are furnished herewith.

Item 9.01 Financial Statements and Exhibits.

(d) Exhibits.  

Number	Description	Method of Filing
99.1	Financial Supplement (unaudited) for the First Quarter 2020	Furnished herewith
99.2	Electronic presentation slides for earnings release conference call	Furnished herewith
104	The cover page of this Current Report on Form 8-K, formatted in Inline XBRL.

- 2 -

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

		THE PNC FINANCIAL SERVICES GROUP, INC. (Registrant)
Date:	April 15, 2020	By:	/s/ Gregory H. Kozich
			Gregory H. Kozich
			Senior Vice President and Controller

 - 3 -

EX-99.1

Exhibit 99.1

THE PNC FINANCIAL SERVICES GROUP, INC.

FINANCIAL SUPPLEMENT

FIRST QUARTER 2020

(Unaudited)

THE PNC FINANCIAL SERVICES GROUP, INC.

FINANCIAL SUPPLEMENT

FIRST QUARTER 2020

(UNAUDITED)

Consolidated Results:	Page
Income Statement	1
Balance Sheet	2
Average Balance Sheet	3
Details of Net Interest Margin	4
Per Share Related Information	5
Loans	5
Allowance for Credit Losses and Allowance for Loan and Lease Losses	6-7
Nonperforming Assets	8-9
Accruing Loans Past Due	10
Business Segment Results:
Descriptions	11
Period End Employees	11
Income and Revenue	12
Retail Banking	13-14
Corporate & Institutional Banking	15
Asset Management Group	16
Glossary of Terms	17-19

The information contained in this Financial Supplement is preliminary, unaudited and based on data available on April 15, 2020. We have reclassified certain prior period amounts to be consistent with the current period presentation, which we believe is more meaningful to readers of our consolidated financial statements. This information speaks only as of the particular date or dates included in the schedules. We do not undertake any obligation to, and disclaim any duty to, correct or update any of the information provided in this Financial Supplement. Our future financial performance is subject to risks and uncertainties as described in our United States Securities and Exchange Commission (SEC) filings.

BUSINESS

PNC is one of the largest diversified financial services companies in the United States and is headquartered in Pittsburgh, Pennsylvania. PNC has businesses engaged in retail banking, including residential mortgage, corporate and institutional banking and asset management, providing many of its products and services nationally. PNC's retail branch network is located primarily in markets across the Mid-Atlantic, Midwest and Southeast. PNC also has strategic international offices in four countries outside the U.S.

THE PNC FINANCIAL SERVICES GROUP, INC.
Cross Reference Index to First Quarter 2020 Financial Supplement (Unaudited)
Financial Supplement Table Reference
Table	Description	Page
1	Consolidated Income Statement	1
2	Consolidated Balance Sheet	2
3	Average Consolidated Balance Sheet	3
4	Details of Net Interest Margin	4
5	Per Share Related Information	5
6	Details of Loans	5
7	Change in Allowance for Credit Losses and Allowance for Loan and Lease Losses	6-7
8	Components of the Provision For Credit Losses Under CECL	7
9	Nonperforming Assets by Type	8
10	Change in Nonperforming Assets	9
11	Largest Individual Nonperforming Assets	9
12	Accruing Loans Past Due 30 to 59 Days	10
13	Accruing Loans Past Due 60 to 89 Days	10
14	Accruing Loans Past Due 90 Days or More	10
15	Period End Employees	11
16	Summary of Business Segment Income and Revenue	12
17	Retail Banking	13-14
18	Corporate & Institutional Banking	15
19	Asset Management Group	16

THE PNC FINANCIAL SERVICES GROUP, INC. Page 1

Table 1: Consolidated Income Statement (Unaudited)

	Three months ended
	March 31			December 31			September 30			June 30			March 31
In millions, except per share data	2020			2019			2019			2019			2019
Interest Income
Loans	$	2,480		$	2,573		$	2,678		$	2,672		$	2,602
Investment securities	582			560			617			629			620
Other	138			201			208			196			206
Total interest income	3,200			3,334			3,503			3,497			3,428
Interest Expense
Deposits	375			468			531			515			472
Borrowed funds	314			378			468			484			481
Total interest expense	689			846			999			999			953
Net interest income	2,511			2,488			2,504			2,498			2,475
Noninterest Income
Asset management	382			504			464			445			437
Consumer services	377			390			402			392			371
Corporate services	526			499			469			484			462
Residential mortgage	210			87			134			82			65
Service charges on deposits	168			185			178			171			168
Other (a)	343			456			342			367			308
Total noninterest income	2,006			2,121			1,989			1,941			1,811
Total revenue	4,517			4,609			4,493			4,439			4,286
Provision For Credit Losses	914			221			183			180			189
Noninterest Expense
Personnel	1,369			1,468			1,400			1,365			1,414
Occupancy	207			201			206			212			215
Equipment	287			348			291			298			273
Marketing	58			77			76			83			65
Other	622			668			650			653			611
Total noninterest expense	2,543			2,762			2,623			2,611			2,578
Income before income taxes and noncontrolling interests	1,060			1,626			1,687			1,648			1,519
Income taxes	145			245			295			274			248
Net income	915			1,381			1,392			1,374			1,271
Less: Net income attributable to noncontrolling interests	7			14			13			12			10
Preferred stock dividends (b)	63			55			63			55			63
Preferred stock discount accretion and redemptions	1			1			1			1			1
Net income attributable to common shareholders	$	844		$	1,311		$	1,315		$	1,306		$	1,197
Earnings Per Common Share
Basic	$	1.96		$	2.98		$	2.95		$	2.89		$	2.62
Diluted	$	1.95		$	2.97		$	2.94		$	2.88		$	2.61
Average Common Shares Outstanding
Basic	429			437			444			451			455
Diluted	430			438			445			452			456
Efficiency	56		%	60		%	58		%	59		%	60		%
Noninterest income to total revenue	44		%	46		%	44		%	44		%	42		%
Effective tax rate (c)	13.7		%	15.1		%	17.5		%	16.6		%	16.3		%

(a) Includes net gains on sales of securities of $182 million, $12 million, $3 million, $20 million, and $13 million for the quarters ended March 31, 2020, December 31, 2019, September 30, 2019, June 30, 2019 and March 31, 2019, respectively.

(b) Dividends are payable quarterly other than Series O, Series R and Series S preferred stock, which are payable semiannually, with the Series O payable in different quarters than the Series R and Series S preferred stock.

(c) The effective income tax rates are generally lower than the statutory rate due to the relationship of pretax income to tax credits and earnings that are not subject to tax.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 2

Table 2: Consolidated Balance Sheet (Unaudited)

	March 31			December 31			September 30			June 30			March 31
In millions, except par value	2020			2019			2019			2019			2019
Assets
Cash and due from banks	$	7,493		$	5,061		$	5,671		$	5,416		$	5,062
Interest-earning deposits with banks (a)	19,986			23,413			19,036			18,362			15,261
Loans held for sale (b)	1,693			1,083			1,872			1,144			686
Investment securities – available for sale	89,077			69,163			69,057			69,355			65,051
Investment securities – held to maturity (c)	1,469			17,661			18,826			18,948			18,818
Loans (b)	264,643			239,843			237,377			237,215			232,293
Allowance for credit losses - loans and leases (d)	(3,944		)
Allowance for loan and lease losses				(2,742		)	(2,738		)	(2,721		)	(2,692		)
Net loans	260,699			237,101			234,639			234,494			229,601
Equity investments (e)	13,205			13,734			13,325			13,001			12,567
Mortgage servicing rights	1,082			1,644			1,483			1,627			1,812
Goodwill	9,233			9,233			9,233			9,221			9,218
Other (b) (c)	41,556			32,202			35,774			34,193			34,761
Total assets	$	445,493		$	410,295		$	408,916		$	405,761		$	392,837
Liabilities
Deposits
Noninterest-bearing	$	81,614		$	72,779		$	74,077		$	69,867		$	71,606
Interest-bearing	223,590			215,761			211,506			203,393			199,615
Total deposits	305,204			288,540			285,583			273,260			271,221
Borrowed funds
Federal Home Loan Bank borrowings	23,491			16,341			21,901			29,376			20,501
Bank notes and senior debt	31,438			29,010			27,148			27,694			25,598
Subordinated debt	6,475			6,134			5,473			5,406			5,977
Other (b)	11,995			8,778			6,832			6,549			7,784
Total borrowed funds	73,399			60,263			61,354			69,025			59,860
Allowance for credit losses - off-balance sheet credit exposures (d)	450
Allowance for unfunded loan commitments and letters of credit				318			304			291			279
Accrued expenses and other liabilities	17,150			11,831			12,220			13,804			12,902
Total liabilities	396,203			360,952			359,461			356,380			344,262
Equity
Preferred stock (f)
Common stock - $5 par value
Authorized 800 shares, issued 542 shares	2,712			2,712			2,711			2,711			2,711
Capital surplus	16,288			16,369			16,297			16,248			16,173
Retained earnings	41,885			42,215			41,413			40,616			39,742
Accumulated other comprehensive income	2,518			799			837			631			(5		)
Common stock held in treasury at cost:118, 109, 103, 95 and 90 shares	(14,140		)	(12,781		)	(11,838		)	(10,866		)	(10,085		)
Total shareholders’ equity	49,263			49,314			49,420			49,340			48,536
Noncontrolling interests	27			29			35			41			39
Total equity	49,290			49,343			49,455			49,381			48,575
Total liabilities and equity	$	445,493		$	410,295		$	408,916		$	405,761		$	392,837

(a) Amounts include balances held with the Federal Reserve Bank of Cleveland of $19.6 billion, $23.2 billion, $18.8 billion, $18.1 billion and $15.0 billion as of March 31, 2020, December 31, 2019, September 30, 2019, June 30, 2019 and March 31, 2019, respectively.

(b) Amounts include assets and liabilities for which PNC has elected the fair value option. Our 2019 Form 10-K included, and our first quarter 2020 Form 10-Q will include, additional information regarding these items.

(c) Amount as of March 31, 2020 is net of the related Allowances for Credit Losses recorded in accordance with the adoption of Accounting Standards Update 2016-13, Financial Instruments - Credit Losses. Our 2019 Form 10-K included, and our first quarter 2020 Form 10-Q will include, additional information related to our adoption of this standard, which is commonly referred to as the Current Expected Credit Losses (CECL) standard.

(d) Reflects the impact of adopting the CECL standard and our transition from an incurred loss model for these reserves to an expected credit loss methodology. Our 2019 Form 10-K included, and our first quarter 2020 Form 10-Q will include, additional information related to our adoption of this standard.

(e) Amounts include our equity investment in BlackRock.

(f) Par value less than $.5 million at each date.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 3

Table 3: Average Consolidated Balance Sheet (Unaudited) (a)
	Three months ended
	March 31		December 31		September 30		June 30		March 31
In millions	2020		2019		2019		2019		2019
Assets
Interest-earning assets:
Investment securities
Securities available for sale
Residential mortgage-backed
Agency	$	49,636	$	33,937	$	32,926	$	30,169	$	29,002
Non-agency	1,617		1,582		1,716		1,801		1,890
Commercial mortgage-backed	6,734		6,054		5,728		5,545		5,368
Asset-backed	5,003		5,059		5,208		5,395		5,136
U.S. Treasury and government agencies	15,938		15,966		17,573		18,815		18,240
Other	4,024		2,849		3,053		3,237		3,671
Total securities available for sale	82,952		65,447		66,204		64,962		63,307
Securities held to maturity
Residential mortgage-backed	—		14,943		15,768		15,350		15,627
Commercial mortgage-backed	—		498		544		570		600
Asset-backed	51		54		79		172		177
U.S. Treasury and government agencies	779		774		769		765		760
Other	640		1,794		1,802		1,822		1,847
Total securities held to maturity	1,470		18,063		18,962		18,679		19,011
Total investment securities	84,422		83,510		85,166		83,641		82,318
Loans
Commercial	128,723		124,876		125,356		124,441		119,345
Commercial real estate	28,275		28,670		28,855		28,423		28,147
Equipment lease financing	7,066		7,199		7,272		7,283		7,263
Consumer	57,680		56,765		55,702		55,202		54,996
Residential real estate	21,828		21,341		20,497		19,496		18,794
Total loans	243,572		238,851		237,682		234,845		228,545
Interest-earning deposits with banks (b)	17,569		23,316		15,632		13,469		15,017
Other interest-earning assets	9,468		11,371		14,094		13,145		11,068
Total interest-earning assets	355,031		357,048		352,574		345,100		336,948
Noninterest-earning assets	57,405		54,371		54,135		51,862		48,950
Total assets	$	412,436	$	411,419	$	406,709	$	396,962	$	385,898
Liabilities and Equity
Interest-bearing liabilities:
Interest-bearing deposits
Money market	$	53,287	$	56,209	$	56,271	$	54,814	$	54,702
Demand	70,931		69,496		65,444		64,431		63,480
Savings	69,977		66,827		64,054		61,949		58,821
Time deposits	21,141		21,600		21,173		20,040		18,813
Total interest-bearing deposits	215,336		214,132		206,942		201,234		195,816
Borrowed funds
Federal Home Loan Bank borrowings	13,440		18,944		25,883		22,681		21,491
Bank notes and senior debt	29,988		27,403		27,409		26,865		25,418
Subordinated debt	5,934		5,760		5,189		5,526		5,883
Other	7,826		7,926		5,452		7,263		6,991
Total borrowed funds	57,188		60,033		63,933		62,335		59,783
Total interest-bearing liabilities	272,524		274,165		270,875		263,569		255,599
Noninterest-bearing liabilities and equity:
Noninterest-bearing deposits	74,396		73,626		72,149		71,648		71,402
Accrued expenses and other liabilities	16,437		14,541		14,529		13,122		11,242
Equity	49,079		49,087		49,156		48,623		47,655
Total liabilities and equity	$	412,436	$	411,419	$	406,709	$	396,962	$	385,898

(a) Calculated using average daily balances.

(b) Amounts include average balances held with the Federal Reserve Bank of Cleveland of $17.3 billion, $23.0 billion, $15.3 billion, $13.2 billion and $14.7 billion for the three months ended March 31, 2020, December 31, 2019, September 30, 2019, June 30, 2019 and March 31, 2019, respectively.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 4

Table 4: Details of Net Interest Margin (Unaudited)
	Three months ended
	March 31		December 31		September 30		June 30		March 31
	2020		2019		2019		2019		2019
Average yields/rates (a)
Yield on interest-earning assets
Investment securities
Securities available for sale
Residential mortgage-backed
Agency	2.63	%	2.48	%	2.70	%	2.93	%	2.94	%
Non-agency	7.87	%	8.09	%	8.89	%	7.99	%	7.31	%
Commercial mortgage-backed	2.95	%	2.30	%	2.97	%	3.06	%	3.13	%
Asset-backed	3.05	%	3.26	%	3.31	%	3.34	%	3.35	%
U.S. Treasury and government agencies	2.29	%	2.31	%	2.44	%	2.48	%	2.49	%
Other	3.69	%	3.36	%	3.41	%	3.33	%	3.34	%
Total securities available for sale	2.77	%	2.65	%	2.90	%	3.01	%	3.01	%
Securities held to maturity
Residential mortgage-backed	—		2.63	%	2.78	%	2.93	%	3.01	%
Commercial mortgage-backed	—		4.44	%	3.68	%	3.57	%	3.53	%
Asset-backed	2.77	%	3.02	%	5.48	%	3.92	%	3.83	%
U.S. Treasury and government agencies	2.84	%	2.86	%	2.86	%	2.84	%	2.81	%
Other	4.48	%	4.47	%	4.40	%	4.44	%	4.40	%
Total securities held to maturity	3.56	%	2.87	%	2.98	%	3.10	%	3.16	%
Total investment securities	2.78	%	2.70	%	2.91	%	3.03	%	3.05	%
Loans
Commercial	3.62	%	3.88	%	4.06	%	4.22	%	4.33	%
Commercial real estate	3.64	%	3.89	%	4.40	%	4.43	%	4.37	%
Equipment lease financing	3.93	%	3.87	%	3.82	%	4.06	%	3.93	%
Consumer	5.38	%	5.45	%	5.61	%	5.56	%	5.54	%
Residential real estate	3.96	%	4.10	%	4.21	%	4.27	%	4.29	%
Total loans	4.08	%	4.27	%	4.47	%	4.56	%	4.61	%
Interest-earning deposits with banks	1.27	%	1.66	%	2.17	%	2.38	%	2.43	%
Other interest-earning assets	3.51	%	3.65	%	3.49	%	3.55	%	4.14	%
Total yield on interest-earning assets	3.62	%	3.71	%	3.95	%	4.06	%	4.11	%
Rate on interest-bearing liabilities
Interest-bearing deposits
Money market	.72	%	.93	%	1.14	%	1.17	%	1.15	%
Demand	.41	%	.51	%	.58	%	.55	%	.52	%
Savings	.79	%	.97	%	1.14	%	1.19	%	1.13	%
Time deposits	1.34	%	1.52	%	1.66	%	1.67	%	1.55	%
Total interest-bearing deposits	.70	%	.87	%	1.02	%	1.03	%	.98	%
Borrowed funds
Federal Home Loan Bank borrowings	1.69	%	2.11	%	2.48	%	2.69	%	2.77	%
Bank notes and senior debt	2.41	%	2.77	%	3.21	%	3.36	%	3.50	%
Subordinated debt	2.73	%	3.06	%	3.53	%	4.17	%	4.50	%
Other	1.69	%	1.89	%	2.43	%	2.44	%	2.44	%
Total borrowed funds	2.18	%	2.47	%	2.87	%	3.08	%	3.21	%
Total rate on interest-bearing liabilities	1.00	%	1.21	%	1.45	%	1.51	%	1.50	%
Interest rate spread	2.62	%	2.50	%	2.50	%	2.55	%	2.61	%
Benefit from use of noninterest bearing sources (b)	.22		.28		.34		.36		.37
Net interest margin	2.84	%	2.78	%	2.84	%	2.91	%	2.98	%

(a) Yields and rates are calculated using the applicable annualized interest income or interest expense divided by the applicable average earning assets or interest-bearing liabilities. Net interest margin is the total yield on interest-earning assets minus the total rate on interest-bearing liabilities and includes the benefit from use of noninterest-bearing sources. To provide more meaningful comparisons of net interest margins, we use net interest income on a taxable-equivalent basis in calculating average yields used in the calculation of net interest margin by increasing the interest income earned on tax-exempt assets to make it fully equivalent to interest income earned on taxable investments. This adjustment is not permitted under generally accepted accounting principles (GAAP) in the Consolidated Income Statement. The taxable-equivalent adjustments to net interest income for the three months ended March 31, 2020, December 31, 2019, September 30, 2019, June 30, 2019 and March 31, 2019 were $22 million, $23 million, $25 million, $27 million and $27 million, respectively.

(b) Represents the positive effects of investing noninterest-bearing sources in interest-earning assets.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 5

Table 5: Per Share Related Information (Unaudited)
	Three months ended
	March 31		December 31		September 30		June 30		March 31
In millions, except per share data	2020		2019		2019		2019		2019
Basic
Net income	$	915	$	1,381	$	1,392	$	1,374	$	1,271
Less:
Net income attributable to noncontrolling interests	7		14		13		12		10
Preferred stock dividends (a)	63		55		63		55		63
Preferred stock discount accretion and redemptions	1		1		1		1		1
Net income attributable to common shareholders	844		1,311		1,315		1,306		1,197
Less: Dividends and undistributed earnings allocated     to nonvested restricted shares	4		6		6		4		5
Net income attributable to basic common shares	$	840	$	1,305	$	1,309	$	1,302	$	1,192
Basic weighted-average common shares outstanding	429		437		444		451		455
Basic earnings per common share	$	1.96	$	2.98	$	2.95	$	2.89	$	2.62
Diluted
Net income attributable to basic common shares	$	840	$	1,305	$	1,309	$	1,302	$	1,192
Less: Impact of BlackRock earnings per share dilution	1		3		2		2		3
Net income attributable to diluted common shares	$	839	$	1,302	$	1,307	$	1,300	$	1,189
Basic weighted-average common shares outstanding	429		437		444		451		455
Dilutive potential common shares	1		1		1		1		1
Diluted weighted-average common shares outstanding	430		438		445		452		456
Diluted earnings per common share	$	1.95	$	2.97	$	2.94	$	2.88	$	2.61

(a) Dividends are payable quarterly other than the Series O, Series R and Series S preferred stock, which are payable semiannually, with the Series O payable in different quarters than the Series R and Series S preferred stock.

Table 6: Details of Loans (Unaudited)

	March 31		December 31		September 30		June 30		March 31
In millions	2020		2019		2019		2019		2019
Commercial lending
Commercial
Manufacturing	$	27,225	$	21,540	$	21,846	$	22,191	$	22,575
Retail/wholesale trade	24,408		21,565		21,761		22,280		21,655
Service providers	19,411		16,112		16,189		15,387		15,266
Real estate related (a)	14,843		12,346		12,294		12,264		12,287
Financial services	13,473		11,318		10,437		11,916		10,475
Health care	9,238		8,035		8,137		8,594		8,731
Transportation and warehousing	8,160		7,474		7,216		6,588		6,744
Other industries	32,373		26,947		26,134		26,404		25,260
Total commercial	149,131		125,337		124,014		125,624		122,993
Commercial real estate	28,544		28,110		28,884		28,570		28,101
Equipment lease financing	7,061		7,155		7,290		7,409		7,348
Total commercial lending	184,736		160,602		160,188		161,603		158,442
Consumer lending
Home equity	25,081		25,085		24,971		25,132		25,500
Residential real estate	22,250		21,821		21,082		20,092		19,107
Automobile	17,194		16,754		16,004		15,612		14,707
Credit card	7,132		7,308		6,815		6,511		6,267
Education	3,247		3,336		3,461		3,555		3,707
Other consumer	5,003		4,937		4,856		4,710		4,563
Total consumer lending	79,907		79,241		77,189		75,612		73,851
Total loans	$	264,643	$	239,843	$	237,377	$	237,215	$	232,293

(a) Includes loans to customers in the real estate and construction industries.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 6

Allowance for Credit Losses and Allowance for Loan and Lease Losses (Unaudited)

Table 7: Change in Allowance for Credit Losses and Allowance for Loan and Lease Losses

	ACL			ALLL
	March 31			December 31			September 30			June 30			March 31
Three months ended - dollars in millions	2020			2019			2019			2019			2019
Allowance for Credit Losses (ACL) and Allowance for Loan and Lease Losses (ALLL)
Beginning balance	$	2,742		$	2,738		$	2,721		$	2,692		$	2,629
Adoption of ASU 2016-03 (a)	463
Gross charge-offs:
Commercial	(78		)	(67		)	(41		)	(50		)	(25		)
Commercial real estate				(2		)	(11		)	(2		)	(3		)
Equipment lease financing	(5		)	(9		)	(2		)	(1		)	(3		)
Home equity	(11		)	(16		)	(11		)	(18		)	(23		)
Residential real estate	(2		)	(4		)	(1		)	(2		)	(2		)
Automobile	(84		)	(78		)	(71		)	(54		)	(58		)
Credit card	(78		)	(70		)	(61		)	(65		)	(67		)
Education	(6		)	(6		)	(7		)	(7		)	(6		)
Other consumer	(40		)	(39		)	(36		)	(28		)	(28		)
Total gross charge-offs	(304		)	(291		)	(241		)	(227		)	(215		)
Recoveries:
Commercial	18			14			14			17			14
Commercial real estate	4			3			3			2			3
Equipment lease financing	2			2			2			2			2
Home equity	14			18			20			18			18
Residential real estate	4			3			4			4			3
Automobile	35			29			30			29			26
Credit card	8			6			7			7			7
Education	2			2			2			2			2
Other consumer	5			5			4			4			4
Total recoveries	92			82			86			85			79
Net (charge-offs) / recoveries:
Commercial	(60		)	(53		)	(27		)	(33		)	(11		)
Commercial real estate	4			1			(8		)
Equipment lease financing	(3		)	(7		)				1			(1		)
Home equity	3			2			9						(5		)
Residential real estate	2			(1		)	3			2			1
Automobile	(49		)	(49		)	(41		)	(25		)	(32		)
Credit card	(70		)	(64		)	(54		)	(58		)	(60		)
Education	(4		)	(4		)	(5		)	(5		)	(4		)
Other consumer	(35		)	(34		)	(32		)	(24		)	(24		)
Total net (charge-offs)	(212		)	(209		)	(155		)	(142		)	(136		)
Provision for credit losses (b)	952			221			183			180			189
Net (increase) / decrease in allowance for unfunded loan commitments and letters of credit				(14		)	(13		)	(12		)	6
Other	(1		)	6			2			3			4
Ending balance	$	3,944		$	2,742		$	2,738		$	2,721		$	2,692
Allowance for credit losses - Off-balance sheet credit exposures
Beginning balance	$	318
Adoption of ASU 2016-03 (a)	179
Provision for (recapture of) credit losses (b)	(47		)
Ending balance	$	450
Allowance for credit losses - Loans, leases and off-balance sheet credit exposures	4,394
Supplemental Information
Allowance for loans and leases to total loans	1.49		%	1.14		%	1.15		%	1.15		%	1.16		%
Allowance for credit losses for loans, leases and off-balance sheet credit exposures to total loans	1.66		%

THE PNC FINANCIAL SERVICES GROUP, INC. Page 7

Allowance for Credit Losses and Allowance for Loan and Lease Losses (Unaudited) (Continued)

	March 31			December 31			September 30			June 30			March 31
Three months ended - dollars in millions	2020			2019			2019			2019			2019
Supplemental Information (continued)
Net charge-offs - Loans and leases
Commercial lending net charge-offs	$	(59	)	$	(59	)	$	(35	)	$	(32	)	$	(12	)
Consumer lending net charge-offs	(153		)	(150		)	(120		)	(110		)	(124		)
Total net charge-offs - loans and leases	$	(212	)	$	(209	)	$	(155	)	$	(142	)	$	(136	)
Net charge-offs to average loans (annualized)	.35		%	.35		%	.26		%	.24		%	.24		%
Commercial lending	.14		%	.15		%	.09		%	.08		%	.03		%
Consumer lending	.77		%	.76		%	.62		%	.59		%	.68		%

(a) Represents the impact of adopting ASU 2016-13, Financial Instruments - Credit Losses on January 1, 2020, and our transition from an incurred loss model for our reserves to an expected credit loss methodology. Our 2019 Form 10-K included and our first quarter 2020 Form 10-Q will include additional information related to our adoption of the CECL standard.

(b) See Table 8 for details on the components of the Provision for credit losses on the Consolidated Income Statement for the three months ended March 31, 2020.

Table 8: Components of the Provision For Credit Losses Under CECL

	March 31
In millions	2020
Provision for credit losses
Loans and leases	$	952
Off-balance sheet credit exposures	(47		)
Loans, leases and off-balance sheet credit exposures	905
Other (other assets and securities)	9
Total provision for credit losses	$	914

THE PNC FINANCIAL SERVICES GROUP, INC. Page 8

Details of Nonperforming Assets (Unaudited)

Table 9: Nonperforming Assets by Type

	March 31			December 31			September 30			June 30			March 31
Dollars in millions	2020			2019			2019			2019			2019
Nonperforming loans, including TDRs
Commercial lending
Commercial
Retail/wholesale trade	$	121		$	74		$	61		$	42		$	35
Manufacturing	79			102			109			88			88
Service providers	63			53			55			53			52
Real estate related (a)	25			24			33			19			16
Health care	14			17			17			15			19
Transportation and warehousing	23			18			13			21			8
Other industries	169			137			203			203			151
Total commercial	494			425			491			441			369
Commercial real estate	42			44			75			93			54
Equipment lease financing	30			32			10			6			7
Total commercial lending	566			501			576			540			430
Consumer lending (b)
Home equity	617			669			685			712			763
Residential real estate	292			315			325			339			339
Automobile	154			135			128			118			107
Credit card	10			11			9			8			7
Other consumer	5			4			5			7			7
Total consumer lending	1,078			1,134			1,152			1,184			1,223
Total nonperforming loans (c) (d)	1,644			1,635			1,728			1,724			1,653
OREO and foreclosed assets	111			117			119			126			132
Total nonperforming assets	$	1,755		$	1,752		$	1,847		$	1,850		$	1,785
Nonperforming loans to total loans	.62		%	.68		%	.73		%	.73		%	.71		%
Nonperforming assets to total loans, OREO and foreclosed assets	.66		%	.73		%	.78		%	.78		%	.77		%
Nonperforming assets to total assets	.39		%	.43		%	.45		%	.46		%	.45		%
Allowance for loans and leases to nonperforming loans (e)	240		%	168		%	158		%	158		%	163		%

(a) Includes loans related to customers in the real estate and construction industries.

(b) Excludes most unsecured consumer loans and lines of credit, which are charged off after 120 to 180 days past due and are not placed on nonperforming status.

(c) Nonperforming loans exclude certain government insured or guaranteed loans, loans held for sale and loans accounted for under the fair value option. Prior periods also excluded purchased impaired loans.

(d) In connection with the adoption of the CECL standard, nonperforming loans as of March 31, 2020 include purchased credit deteriorated loans. Our 2019 Form 10-K included and our first quarter 2020 Form 10-Q will include additional information related to our adoption of the CECL standard.

(e) Ratio at March 31, 2020 reflects the transition impact on our allowance for loans and leases from the adoption of the CECL standard along with the increases in reserves during the first quarter of 2020 due to the significant economic impact of COVID-19 and loan growth.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 9

Details of Nonperforming Assets (Unaudited) (Continued)

Table 10: Change in Nonperforming Assets

	January 1, 2020			October 1, 2019			July 1, 2019			April 1, 2019			January 1, 2019
In millions	March 31, 2020			December 31, 2019			September 30, 2019			June 30, 2019			March 31, 2019
Beginning balance	$	1,752		$	1,847		$	1,850		$	1,785		$	1,808
New nonperforming assets	391			357			290			408			287
Charge-offs and valuation adjustments	(145		)	(218		)	(112		)	(170		)	(164		)
Principal activity, including paydowns and payoffs	(158		)	(157		)	(122		)	(101		)	(92		)
Asset sales and transfers to loans held for sale	(20		)	(21		)	(34		)	(27		)	(13		)
Returned to performing status	(65		)	(56		)	(25		)	(45		)	(41		)
Ending balance	$	1,755		$	1,752		$	1,847		$	1,850		$	1,785

Table 11: Largest Individual Nonperforming Assets (a)

March 31, 2020 - Dollars in millions
Ranking	Outstandings		Industry
1	$	41	Mining, Quarrying, and Oil and Gas Extraction
2	33		Wholesale Trade
3	29		Retail Trade
4	27		Mining, Quarrying, and Oil and Gas Extraction
5	21		Mining, Quarrying, and Oil and Gas Extraction
6	19		Manufacturing
7	15		Service Providers
8	13		Service Providers
9	12		Mining, Quarrying, and Oil and Gas Extraction
10	11		Manufacturing
Total	$	221
As a percent of total nonperforming assets			13%

(a) Amounts shown are not net of related allowance for credit losses, if applicable.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 10

Accruing Loans Past Due (Unaudited)

Table 12: Accruing Loans Past Due 30 to 59 Days (a) (b)

	Amount										Percent of Total Outstandings
	Mar. 31		Dec. 31		Sept. 30		Jun. 30		Mar. 31		Mar. 31		Dec. 31		Sept. 30		Jun. 30		Mar. 31
Dollars in millions	2020		2019		2019		2019		2019		2020		2019		2019		2019		2019
Commercial	$	97	$	102	$	82	$	105	$	80	.07	%	.08	%	.07	%	.08	%	.07	%
Commercial real estate	6		4		3		9		43		.02	%	.01	%	.01	%	.03	%	.15	%
Equipment lease financing	42		49		6		7		84		.59	%	.68	%	.08	%	.09	%	1.14	%
Home equity	65		58		53		56		59		.26	%	.23	%	.21	%	.22	%	.23	%
Residential real estate
Non government insured	121		90		76		80		91		.54	%	.41	%	.36	%	.40	%	.48	%
Government insured	52		50		53		54		62		.23	%	.23	%	.25	%	.27	%	.32	%
Automobile	177		178		145		119		97		1.03	%	1.06	%	.91	%	.76	%	.66	%
Credit card	59		60		56		47		45		.83	%	.82	%	.82	%	.72	%	.72	%
Education
Non government insured	7		7		8		7		9		.22	%	.21	%	.23	%	.20	%	.24	%
Government insured	45		48		48		53		54		1.39	%	1.44	%	1.39	%	1.49	%	1.46	%
Other consumer	17		15		17		13		10		.34	%	.30	%	.35	%	.28	%	.22	%
Total	$	688	$	661	$	547	$	550	$	634	.26	%	.28	%	.23	%	.23	%	.27	%

Table 13: Accruing Loans Past Due 60 to 89 Days (a) (b)

	Amount										Percent of Total Outstandings
	Mar. 31		Dec. 31		Sept. 30		Jun. 30		Mar. 31		Mar. 31		Dec. 31		Sept. 30		Jun. 30		Mar. 31
Dollars in millions	2020		2019		2019		2019		2019		2020		2019		2019		2019		2019
Commercial	$	22	$	30	$	49	$	33	$	25	.01	%	.02	%	.04	%	.03	%	.02	%
Commercial real estate	1		1		3		1		1		.00	%	.00	%	.01	%	.00	%	.00	%
Equipment lease financing	2		5		4		3		5		.03	%	.07	%	.05	%	.04	%	.07	%
Home equity	28		24		24		20		21		.11	%	.10	%	.10	%	.08	%	.08	%
Residential real estate
Non government insured	30		16		20		20		13		.13	%	.07	%	.09	%	.10	%	.07	%
Government insured	52		53		57		55		49		.23	%	.24	%	.27	%	.27	%	.26	%
Automobile	49		47		36		29		26		.28	%	.28	%	.22	%	.19	%	.18	%
Credit card	37		37		33		29		28		.52	%	.51	%	.48	%	.45	%	.45	%
Education
Non government insured	4		3		5		4		5		.12	%	.09	%	.14	%	.11	%	.13	%
Government insured	26		31		30		32		33		.80	%	.93	%	.87	%	.90	%	.89	%
Other consumer	10		11		8		9		6		.20	%	.22	%	.16	%	.19	%	.13	%
Total	$	261	$	258	$	269	$	235	$	212	.10	%	.11	%	.11	%	.10	%	.09	%

Table 14: Accruing Loans Past Due 90 Days or More (a) (b)

	Amount										Percent of Total Outstandings
	Mar. 31		Dec. 31		Sept. 30		Jun. 30		Mar. 31		Mar. 31		Dec. 31		Sept. 30		Jun. 30		Mar. 31
Dollars in millions	2020		2019		2019		2019		2019		2020		2019		2019		2019		2019
Commercial	$	51	$	85	$	64	$	59	$	71	.03	%	.07	%	.05	%	.05	%	.06	%
Residential real estate
Non government insured	18		14		15		13		18		.08	%	.06	%	.07	%	.06	%	.09	%
Government insured	282		301		287		293		305		1.27	%	1.38	%	1.36	%	1.46	%	1.60	%
Automobile	19		18		11		8		10		.11	%	.11	%	.07	%	.05	%	.07	%
Credit card	70		67		57		48		53		.98	%	.92	%	.84	%	.74	%	.85	%
Education
Non government insured	2		2		3		3		3		.06	%	.06	%	.09	%	.08	%	.08	%
Government insured	82		89		87		92		123		2.53	%	2.67	%	2.51	%	2.59	%	3.32	%
Other consumer	10		9		8		8		7		.20	%	.18	%	.16	%	.17	%	.15	%
Total	$	534	$	585	$	532	$	524	$	590	.20	%	.24	%	.22	%	.22	%	.25	%

(a) Excludes loans held for sale, prior periods also excluded purchased impaired loans.

(b) In connection with the adoption of the CECL standard, accruing loans past due as of March 31, 2020 include purchased credit deteriorated loans. Home equity past due amounts include purchased credit deteriorated loans totaling $11 million and $4 million for 30 to 59 and 60 to 89 days past due, respectively. Residential real estate - Non government insured past due amounts include purchased credit deteriorated loans totaling $36 million, $15 million and $6 million for 30 to 59, 60 to 89 and 90 days or more past due, respectively. Our 2019 Form 10-K included and our first quarter 2020 Form 10-Q will include additional information related to our adoption of the CECL standard.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 11

Business Segment Descriptions (Unaudited)

Retail Banking provides deposit, lending, brokerage, insurance services, investment management and cash management products and services to consumer and small business customers. Our customers are serviced through our branch network, ATMs, call centers, online banking and mobile channels. The branch network is located primarily in markets across the Mid-Atlantic, Midwest and Southeast. In 2018, Retail Banking launched its national expansion strategy designed to grow customers with digitally-led banking and an ultra-thin branch network in markets outside of our existing retail branch network. Deposit products include checking, savings and money market accounts and certificates of deposit. Lending products include residential mortgages, home equity loans and lines of credit, auto loans, credit cards, education loans and personal and small business loans and lines of credit. The residential mortgage loans are directly originated within our branch network and nationwide, and are typically underwritten to government agency and/or third-party standards, and either sold, servicing retained, or held on our balance sheet. Brokerage, investment management and cash management products and services include managed, education, retirement and trust accounts.

Corporate & Institutional Bankingprovides lending, treasury management, and capital markets-related products and services to mid-sized and large corporations, and government and not-for-profit entities. Lending products include secured and unsecured loans, letters of credit and equipment leases. The Treasury Management business provides payables, recievables, deposit and account services, liquidity and investments, and online and mobile banking products and services to our clients.Capital markets-related products and services include foreign exchange, derivatives, securities underwriting, loan syndications, mergers and acquisitions advisory and equity capital markets advisory related services. We also provide commercial loan servicing and technology solutions for the commercial real estate finance industry. Products and services are provided nationally.

Asset Management Group provides personal wealth management for high net worth and ultra high net worth clients and institutional asset management. The Asset Management group is comprised of three distinct operating units:

• Wealth management provides products and services to individuals and their families including investment and retirement planning, customized investment management, private banking, and trust management and administration for individuals and their families.

• Our Hawthorn unit provides multi-generational family planning including estate, financial, tax planning, fiduciary, investment management and consulting, private banking, personal administrative services, asset custody and customized performance reporting to ultra high net worth clients.

• Institutional asset management provides outsourced chief investment officer, custody, private real estate, cash and fixed income client solutions, and fiduciary retirement advisory services to institutional clients including corporations, healthcare systems, insurance companies, unions, municipalities and non-profits.

BlackRock, in which we hold an equity investment, is a leading publicly-traded investment management firm providing a broad range of investment and technology services to institutional and retail clients worldwide. Using a diverse platform of alpha-seeking active, index and cash management investment strategies across asset classes, BlackRock tailors investment outcomes and asset allocation solutions for clients. Product offerings include single- and multi-asset class portfolios investing in equities, fixed income, alternatives and money market instruments. BlackRock also offers technology services, including an investment and risk management technology platform, as well as advisory services and solutions to a broad base of institutional and wealth management clients. Our equity investment in BlackRock provides us with an additional source of noninterest income and increases our overall revenue diversification. BlackRock is a publicly-traded company, and additional information regarding its business is available in its filings with the Securities and Exchange Commission (SEC). At March 31, 2020, our economic interest in BlackRock was 22%.

Table 15: Period End Employees

	March 31	December 31	September 30	June 30	March 31
	2020	2019	2019	2019	2019
Full-time employees
Retail Banking	28,737	28,270	28,279	28,671	28,992
Other full-time employees	21,776	21,747	21,701	21,571	21,652
Total full-time employees	50,513	50,017	49,980	50,242	50,644
Part-time employees
Retail Banking	1,780	1,759	1,823	2,037	1,887
Other part-time employees	129	142	153	518	180
Total part-time employees	1,909	1,901	1,976	2,555	2,067
Total	52,422	51,918	51,956	52,797	52,711

THE PNC FINANCIAL SERVICES GROUP, INC. Page 12

Table 16: Summary of Business Segment Income and Revenue (Unaudited) (a)

	Three months ended
	March 31		December 31		September 30		June 30		March 31
In millions	2020		2019		2019		2019		2019
Income
Retail Banking	$	201	$	277	$	347	$	325	$	264
Corporate & Institutional Banking	370		649		645		602		552
Asset Management Group	54		91		46		80		45
Other, including BlackRock (b)	290		364		354		367		410
Net income	$	915	$	1,381	$	1,392	$	1,374	$	1,271
Revenue
Retail Banking	$	2,244	$	2,054	$	2,137	$	2,033	$	1,944
Corporate & Institutional Banking	1,660		1,615		1,584		1,578		1,474
Asset Management Group	292		352		286		354		287
Other, including BlackRock (b)	321		588		486		474		581
Total revenue	$	4,517	$	4,609	$	4,493	$	4,439	$	4,286

(a) Our business information is presented based on our internal management reporting practices. Net interest income in business segment results reflects PNC’s internal funds transfer pricing methodology. Assets receive a funding charge and liabilities and capital receive a funding credit based on a transfer pricing methodology that incorporates product repricing characteristics, tenor and other factors.

(b) Includes earnings and gains or losses related to PNC's equity investment in BlackRock and residual activities that do not meet the criteria for disclosure as a separate reportable business. We provide additional information on these activities in our Form 10-K and Form 10-Q filings with the SEC.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 13

Table 17: Retail Banking (Unaudited) (a)

	Three months ended
	March 31			December 31			September 30			June 30			March 31
Dollars in millions	2020			2019			2019			2019			2019
Income Statement
Net interest income	$	1,456		$	1,402		$	1,393		$	1,376		$	1,349
Noninterest income	788			652			744			657			595
Total revenue	2,244			2,054			2,137			2,033			1,944
Provision for credit losses	445			161			147			81			128
Noninterest expense	1,536			1,530			1,536			1,527			1,468
Pretax earnings	263			363			454			425			348
Income taxes	62			86			107			100			84
Earnings	$	201		$	277		$	347		$	325		$	264
Average Balance Sheet
Loans held for sale	$	779		$	747		$	760		$	554		$	441
Loans
Consumer
Home equity	$	22,736		$	22,590		$	22,434		$	22,620		$	22,990
Automobile	17,096			16,427			15,761			15,222			14,608
Education	3,343			3,428			3,538			3,665			3,816
Credit cards	7,207			6,985			6,624			6,376			6,204
Other	2,533			2,418			2,309			2,179			2,068
Total consumer	52,915			51,848			50,666			50,062			49,686
Commercial and commercial real estate	10,524			10,323			10,379			10,481			10,461
Residential mortgage	17,964			17,352			16,630			15,737			15,034
Total loans	$	81,403		$	79,523		$	77,675		$	76,280		$	75,181
Total assets	$	97,062		$	94,967		$	93,222		$	92,350		$	91,255
Deposits
Noninterest-bearing demand	$	32,225		$	32,674		$	32,092		$	31,516		$	30,389
Interest-bearing demand	42,865			41,689			41,420			42,735			42,477
Money market	22,866			23,927			24,807			25,799			26,773
Savings	62,781			59,877			57,752			56,075			53,100
Certificates of deposit	12,233			12,598			12,766			12,704			12,381
Total deposits	$	172,970		$	170,765		$	168,837		$	168,829		$	165,120
Performance Ratios
Return on average assets	.84		%	1.16		%	1.48		%	1.41		%	1.17		%
Noninterest income to total revenue	35		%	32		%	35		%	32		%	31		%
Efficiency	68		%	74		%	72		%	75		%	76		%

(a) See note (a) on page 12.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 14

Retail Banking (Unaudited) (Continued)

	Three months ended
	March 31			December 31			September 30			June 30			March 31
Dollars in millions, except as noted	2020			2019			2019			2019			2019
Supplemental Noninterest Income     Information
Consumer services	$	279		$	293		$	305		$	299		$	277
Brokerage	$	93		$	89		$	92		$	86		$	89
Residential mortgage	$	210		$	87		$	134		$	82		$	65
Service charges on deposits	$	166		$	183		$	178		$	164		$	162
Residential Mortgage Information
Residential mortgage servicing statistics (in billions, except as noted) (a)
Serviced portfolio balance (b)	$	118		$	120		$	123		$	124		$	123
Serviced portfolio acquisitions	$	2		$	3		$	3		$	5		$	1
MSR asset value (b)	$	0.6		$	1.0		$	0.9		$	1.0		$	1.1
MSR capitalization value (in basis points) (b)	51			83			72			80			92
Servicing income: (in millions)
Servicing fees, net (c)	$	44		$	39		$	44		$	42		$	53
Mortgage servicing rights valuation, net of economic hedge	$	101		$	9		$	40		$	7		$	(9	)
Residential mortgage loan statistics
Loan origination volume (in billions)	$	3.2		$	3.5		$	3.4		$	2.9		$	1.7
Loan sale margin percentage	3.16		%	2.42		%	2.59		%	2.24		%	2.35		%
Percentage of originations represented by:
Purchase volume (d)	36		%	40		%	44		%	54		%	56		%
Refinance volume	64		%	60		%	56		%	46		%	44		%
Other Information (b)
Customer-related statistics (average)
Non-teller deposit transactions (e)	59		%	58		%	58		%	56		%	57		%
Digital consumer customers (f)	71		%	71		%	70		%	69		%	68		%
Credit-related statistics
Nonperforming assets	$	1,011		$	1,046		$	1,056		$	1,074		$	1,109
Net charge-offs - loans and leases	$	166		$	154		$	128		$	120		$	132
Other statistics
ATMs	9,048			9,091			9,102			9,072			9,112
Branches (g)	2,277			2,296			2,310			2,321			2,347
Brokerage account client assets (in billions) (h)	$	49		$	54		$	52		$	52		$	51

(a) Represents mortgage loan servicing balances for third parties and the related income.

(b) Presented as of period end, except for customer-related statistics, which are quarterly averages, and net charge-offs, which are for the three months ended.

(c) Servicing fees net of impact of decrease in MSR value due to passage of time, including the impact from both regularly scheduled loan payments, prepayments, and loans that were paid down or paid off during the period.

(d) Mortgages with borrowers as part of residential real estate purchase transactions.

(e) Percentage of total consumer and business banking deposit transactions processed at an ATM or through our mobile banking application.

(f) Represents consumer checking relationships that process the majority of their transactions through non-teller channels.

(g) Excludes stand-alone mortgage offices and satellite offices (e.g., drive-ups, electronic branches and retirement centers) that provide limited products and/or services.

(h) Includes cash and money market balances.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 15

Table 18: Corporate & Institutional Banking (Unaudited) (a)

	Three months ended
	March 31			December 31			September 30			June 30			March 31
Dollars in millions	2020			2019			2019			2019			2019
Income Statement
Net interest income	$	966		$	969		$	930		$	917		$	898
Noninterest income	694			646			654			661			576
Total revenue	1,660			1,615			1,584			1,578			1,474
Provision for credit losses (benefit)	458			65			48			100			71
Noninterest expense	722			726			703			698			686
Pretax earnings	480			824			833			780			717
Income taxes	110			175			188			178			165
Earnings	$	370		$	649		$	645		$	602		$	552
Average Balance Sheet
Loans held for sale	$	395		$	616		$	720		$	330		$	347
Loans
Commercial	$	117,288		$	114,113		$	114,701		$	113,702		$	108,641
Commercial real estate	26,589			26,586			26,570			26,224			25,971
Equipment lease financing	7,066			7,200			7,272			7,284			7,264
Total commercial lending	150,943			147,899			148,543			147,210			141,876
Consumer	9			11			13			16			20
Total loans	$	150,952		$	147,910		$	148,556		$	147,226		$	141,896
Total assets	$	172,502		$	167,555		$	168,193		$	163,897		$	157,169
Deposits
Noninterest-bearing demand	$	40,651		$	39,513		$	38,740		$	38,765		$	39,551
Interest-bearing demand	21,101			20,851			20,523			18,702			17,827
Money market	28,468			30,264			29,456			26,948			25,630
Other	7,868			7,916			7,100			6,109			5,547
Total deposits	$	98,088		$	98,544		$	95,819		$	90,524		$	88,555
Performance Ratios
Return on average assets	.87		%	1.54		%	1.52		%	1.47		%	1.42		%
Noninterest income to total revenue	42		%	40		%	41		%	42		%	39		%
Efficiency	43		%	45		%	44		%	44		%	47		%
Other Information
Consolidated revenue from:
Treasury Management (b)	$	491		$	494		$	460		$	467		$	445
Capital Markets (b)	$	344		$	291		$	290		$	313		$	246
Commercial mortgage banking activities
Commercial mortgage loans held for sale (c)	$	29		$	24		$	38		$	20		$	15
Commercial mortgage loan servicing income (d)	69			71			71			65			54
Commercial mortgage servicing rights     valuation, net of economic hedge (e)	20			2			1			11			5
Total	$	118		$	97		$	110		$	96		$	74
MSR asset value (f)	$	477		$	649		$	595		$	630		$	681
Average Loans by C&IB business
Corporate Banking	$	78,057		$	75,665		$	74,883		$	74,366		$	71,089
Real Estate	37,368			36,908			38,172			37,143			36,357
Business Credit	23,251			22,900			22,824			22,877			21,728
Commercial Banking	7,784			7,793			7,947			8,080			8,118
Other	4,492			4,644			4,730			4,760			4,604
Total average loans	$	150,952		$	147,910		$	148,556		$	147,226		$	141,896
Credit-related statistics
Nonperforming assets (f)	$	508		$	444		$	526		$	497		$	388
Net charge-offs - loans and leases	$	50		$	47		$	30		$	23		$	5

(a) See note (a) on page 12.

(b) Amounts reported in net interest income and noninterest income.

(c) Represents other noninterest income for valuations on commercial mortgage loans held for sale and related commitments, derivative valuations, originations fees, gains on sale of loans held for sale and net interest income on loans held for sale.

(d) Represents net interest income and noninterest income (primarily in corporate service fees) from loan servicing net of reduction in commercial mortgage servicing rights due to amortization expense and payoffs. Commercial mortgage servicing rights valuation, net of economic hedge is shown separately.

(e) Amounts are reported in corporate service fees.

(f) Presented as of period end.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 16

Table 19: Asset Management Group (Unaudited) (a)

	Three months ended
	March 31			December 31			September 30			June 30			March 31
Dollars in millions, except as noted	2020			2019			2019			2019			2019
Income Statement
Net interest income	$	88		$	80		$	70		$	68		$	70
Noninterest income	204			272			216			286			217
Total revenue	292			352			286			354			287
Provision for credit losses (benefit)	3			1			(1		)	—			(1		)
Noninterest expense	219			232			228			249			230
Pretax earnings	70			119			59			105			58
Income taxes	16			28			13			25			13
Earnings	$	54		$	91		$	46		$	80		$	45
Average Balance Sheet
Loans
Consumer	$	4,052		$	4,145		$	4,207		$	4,216		$	4,362
Commercial and commercial real estate	856			793			758			731			752
Residential mortgage	2,385			2,193			1,980			1,792			1,723
Total loans	$	7,293		$	7,131		$	6,945		$	6,739		$	6,837
Total assets	$	7,801		$	7,697		$	7,331		$	7,150		$	7,259
Deposits
Noninterest-bearing demand	$	1,468		$	1,407		$	1,299		$	1,347		$	1,388
Interest-bearing demand	6,850			6,846			3,393			2,891			3,076
Money market	1,709			1,773			1,740			1,785			2,036
Savings	7,197			6,950			6,302			5,875			5,723
Other	847			898			893			797			697
Total deposits	$	18,071		$	17,874		$	13,627		$	12,695		$	12,920
Performance Ratios
Return on average assets	2.81		%	4.69		%	2.49		%	4.49		%	2.51		%
Noninterest income to total revenue	70		%	77		%	76		%	81		%	76		%
Efficiency	75		%	66		%	80		%	70		%	80		%
Other Information
Nonperforming assets (b)	$	34		$	39		$	42		$	45		$	48
Net charge-offs - loans and leases	$	(1	)	$	4		—			—			$	1
Client Assets Under Administration (in billions)     (b) (c)
Discretionary client assets under management	$	136		$	154		$	163		$	162		$	158
Nondiscretionary client assets under administration	128			143			135			132			130
Total	$	264		$	297		$	298		$	294		$	288
Discretionary client assets under management
Personal	$	84		$	99		$	98		$	99		$	95
Institutional	52			55			65			63			63
Total	$	136		$	154		$	163		$	162		$	158

(a) See note (a) on page 12.

(b) As of period end.

(c) Excludes brokerage account client assets.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 17

Glossary of Terms

Allowance for credit losses (ACL) - A valuation account that is deducted from or added to the amortized cost basis of the related financial assets to present the net carrying value at the amount expected to be collected on the financial asset.

Amortized cost basis - Amount at which a financial asset is originated or acquired, adjusted for applicable accretion or amortization of premiums, discounts and net deferred fees or costs, collection of cash, charge-offs, foreign exchange and fair value hedge accounting adjustments.

Adjusted average total assets - Primarily consisted of total average quarterly (or annual) assets plus/less unrealized losses (gains) on investment securities, less goodwill and certain other intangible assets (net of eligible deferred taxes).

Basel III common equity Tier 1 capital - Common stock plus related surplus, net of treasury stock, plus retained earnings, plus accumulated other comprehensive income for securities currently, and those transferred from, available for sale and pension and other postretirement benefit plans, subject to phase-in limits, less goodwill, net of associated deferred tax liabilities, less other disallowed intangibles, net of deferred tax liabilities and plus/less other adjustments. Significant common stock investments in unconsolidated financial institutions, as well as mortgage servicing rights and deferred tax assets, must then be deducted to the extent such items individually exceed 10%, or in the aggregate exceed 15%, of our adjusted Basel III common equity Tier 1 capital.

Basel III common equity Tier 1 capital (Tailoring Rules) - Common stock plus related surplus, net of treasury stock, plus retained earnings, less goodwill, net of associated deferred tax liabilities, less other disallowed intangibles, net of deferred tax liabilities and plus/less other adjustments. Investments in unconsolidated financial institutions, as well as mortgage servicing rights and deferred tax assets, must then be deducted to the extent such items individually exceed 25% of our adjusted Basel III common equity Tier 1 capital.

Basel III common equity Tier 1 capital ratio - Common equity Tier 1 capital divided by period-end risk-weighted assets (as applicable).

Basel III Tier 1 capital - Common equity Tier 1 capital, plus qualifying preferred stock, plus certain trust preferred capital securities, plus certain noncontrolling interests that are held by others and plus/less other adjustments.

Basel III Tier 1 capital ratio - Tier 1 capital divided by period-end risk-weighted assets (as applicable).

Basel III Total capital - Tier 1 capital plus qualifying subordinated debt, plus certain trust preferred securities, plus, under the Basel III transitional rules and the standardized approach, the allowance for loan and lease losses included in Tier 2 capital and other.

Basel III Total capital ratio - Basel III Total capital divided by period-end risk-weighted assets (as applicable).

Charge-off - Process of removing a loan or portion of a loan from our balance sheet because it is considered uncollectible. We also record a charge-off when a loan is transferred from portfolio holdings to held for sale by reducing the loan carrying amount to the fair value of the loan, if fair value is less than carrying amount.

Current Expected Credit Loss (CECL) - Methodology for estimating the allowance for credit losses on in-scope financial assets held at amortized cost and off-balance sheet credit exposures, which uses a combination of expected losses over a reasonable and supportable forecast period, a reversion period and long run average credit losses for their estimated contractual term.

Combined loan-to-value ratio (CLTV) - This is the aggregate principal balance(s) of the mortgages on a property divided by its appraised value or purchase price.

Common shareholders’ equity - Total shareholders' equity less the liquidation value of preferred stock.

Credit valuation adjustment- Represents an adjustment to the fair value of our derivatives for our own and counterparties’ non-performance risk.

Criticized commercial loans - Loans with potential or identified weaknesses based upon internal risk ratings that comply with the regulatory classification definitions of “Special Mention,” “Substandard” or “Doubtful.”

Discretionary client assets under management - Assets over which we have sole or shared investment authority for our customers/clients. We do not include these assets on our Consolidated Balance Sheet.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 18

Duration of equity - An estimate of the rate sensitivity of our economic value of equity. A negative duration of equity is associated with asset sensitivity (i.e., positioned for rising interest rates), while a positive value implies liability sensitivity (i.e., positioned for declining interest rates). For example, if the duration of equity is -1.5 years, the economic value of equity increases by 1.5% for each 100 basis point increase in interest rates.

Earning assets - Assets that generate income, which include: interest-earning deposits with banks; loans held for sale; loans; investment securities; and certain other assets.

Effective duration- A measurement, expressed in years, that, when multiplied by a change in interest rates, would approximate the percentage change in value of on- and off- balance sheet positions.

Efficiency - Noninterest expense divided by total revenue.

Fair value - The price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.

Fee income - Refers to the following categories within Noninterest income: Asset management; Consumer services; Corporate services; Residential mortgage; and Service charges on deposits.

FICO score- A credit bureau-based industry standard score created by Fair Isaac Co. which predicts the likelihood of borrower default. We use FICO scores both in underwriting and assessing credit risk in our consumer lending portfolio. Lower FICO scores indicate likely higher risk of default, while higher FICO scores indicate likely lower risk of default. FICO scores are updated on a periodic basis.

Futures and forward contracts - Contracts in which the buyer agrees to purchase and the seller agrees to deliver a specific financial instrument at a predetermined price or yield. May be settled either in cash or by delivery of the underlying financial instrument.

GAAP - Accounting principles generally accepted in the United States of America.

Impaired loans - Loans are determined to be impaired when, based on current information and events, it is probable that all contractually required payments will not be collected. Impaired loans include commercial nonperforming loans and consumer and commercial TDRs, regardless of nonperforming status. Excluded from impaired loans are nonperforming leases, loans held for sale, loans accounted for under the fair value option, smaller balance homogenous type loans and purchased impaired loans.

Leverage ratio - Basel III Tier 1 capital divided by average quarterly adjusted total assets.

LIBOR - Acronym for London InterBank Offered Rate. LIBOR is the average interest rate charged when banks in the London wholesale money market (or interbank market) borrow unsecured funds from each other. LIBOR rates are used as a benchmark for interest rates on a global basis. Our product set includes loans priced using LIBOR as a benchmark.

Loan-to-value ratio (LTV) - A calculation of a loan's collateral coverage that is used both in underwriting and assessing credit risk in our lending portfolio. LTV is the sum total of loan obligations secured by collateral divided by the market value of that same collateral. Market values of the collateral is based on an independent valuation of the collateral. For example, a LTV of less than 90% is better secured and has less credit risk than a LTV of greater than or equal to 90%.

Loss given default (LGD) - Assuming a credit obligor enters default status, an estimate of loss, based on collateral type, collateral value, loan exposure, and other factors. LGD is net of recovery, through any means, including but not limited to the liquidation of collateral or deficiency judgments rendered from foreclosure or bankruptcy proceedings.

Nonaccrual loans - Loans for which we do not accrue interest income. Nonaccrual loans include nonperforming loans, in addition to loans accounted for under fair value option and loans accounted for as held for sale for which full collection of contractual principal and/or interest is not probable.

Nondiscretionary client assets under administration - Assets we hold for our customers/clients in a nondiscretionary, custodial capacity. We do not include these assets on our Consolidated Balance Sheet.

Nonperforming assets - Nonperforming assets include nonperforming loans, OREO and foreclosed asserts. We do not accrue interest income on assets classified as nonperforming.

THE PNC FINANCIAL SERVICES GROUP, INC. Page 19

Nonperforming loans - Loans accounted for at amortized cost whose credit quality has deteriorated to the extent that full collection of contractual principal and interest is not probable, including TDRs which have not returned to performing status. Interest income is not recognized on nonperforming loans. Nonperforming loans exclude certain government insured or guaranteed loans for which we expect to collect substantially all principal and interest, loans held for sale and loans accounted for under the fair value option.

Notional amount - A number of currency units, shares, or other units specified in a derivative contract.

Off-balance sheet credit exposures - Standby letters of credit, financial guarantees, commitments to extend credit and similar unfunded obligations that are not unilaterally, unconditionally, cancelable at PNC’s option.

Operating leverage - The period to period dollar or percentage change in total revenue less the dollar or percentage change in noninterest expense. A positive variance indicates that revenue growth exceeded expense growth (i.e., positive operating leverage) while a negative variance implies expense growth exceeded revenue growth (i.e., negative operating leverage).

Options - Contracts that grant the purchaser, for a premium payment, the right, but not the obligation, to either purchase or sell the associated financial instrument at a set price during a specified period or at a specified date in the future.

Other real estate owned (OREO) and foreclosed assets - Assets taken in settlement of troubled loans primarily through deed-in-lieu of foreclosure or foreclosure. Foreclosed assets include real and personal property. Certain assets that have a government-guarantee which are classified as other receivables are excluded.

Probability of default (PD) - An estimate of the likelihood that a credit obligor will enter into default status.

Purchased credit deteriorated assets - Acquired loans or debt securities that, at acquisition, are determined to have experienced a more-than-insignificant deterioration in credit quality since origination or issuance.

Recovery - Cash proceeds received on a loan that we had previously charged off. We credit the amount received to the allowance for loan and lease losses.

Reasonable and supportable forecast period (RSFP) - In context of CECL, the period for which forecasts and projections of macroeconomic variables have been determined to be reasonable and supportable, and are used as inputs for ACL measurement.

Risk-weighted assets - Computed by the assignment of specific risk-weights (as defined by the Board of Governors of the Federal Reserve System) to assets and off-balance sheet instruments.

Servicing rights - An intangible asset or liability created by an obligation to service assets for others. Typical servicing rights include the right to receive a fee for collecting and forwarding payments on loans and related taxes and insurance premiums held in escrow.

Supplementary leverage ratio - Basel III Tier 1 capital divided by Supplementary leverage exposure.

Taxable-equivalent interest income - The interest income earned on certain assets that is completely or partially exempt from federal income tax. These tax-exempt instruments typically yield lower returns than taxable investments. To provide more meaningful comparisons of yields and margins for all interest-earning assets, we use interest income on a taxable-equivalent basis in calculating average yields and net interest margins by increasing the interest income earned on tax-exempt assets to make it fully equivalent to interest income earned on other taxable investments. This adjustment is not permitted under GAAP on the Consolidated Income Statement.

Troubled debt restructuring (TDR) - A loan whose terms have been restructured in a manner that grants a concession to a borrower experiencing financial difficulties.

Yield curve - A graph showing the relationship between the yields on financial instruments or market indices of the same credit quality with different maturities. For example, a “normal” or “positive” yield curve exists when long-term bonds have higher yields than short-term bonds. A “flat” yield curve exists when yields are the same for short-term and long-term bonds. A “steep” yield curve exists when yields on long-term bonds are significantly higher than on short-term bonds. An “inverted” or “negative” yield curve exists when short-term bonds have higher yields than long-term bonds.

EX-99.2

Exhibit 99.2 First Quarter 2020 Earnings Conference Call April 15, 2020 The PNC Financial Services Group

Cautionary Statement Regarding Forward-Looking and Non-GAAP Financial Information Our earnings conference call presentation is not intended as a full business or financial review and should be viewed in the context of all of the information made available by PNC in its SEC filings and on our corporate website. The presentation contains forward-looking statements regarding our outlook for earnings, revenues, expenses, tax rates, capital and liquidity levels and ratios, asset levels, asset quality, financial position, and other matters regarding or affecting PNC and its future business and operations. Forward-looking statements are necessarily subject to numerous assumptions, risks and uncertainties, which change over time. The forward-looking statements in this presentation are qualified by the factors affecting forward-looking statements identified in the more detailed Cautionary Statement included in the Appendix. We provide greater detail regarding these as well as other factors in our 2019 Form 10-K and in our subsequent SEC filings. In particular, our forward-looking statements are subject to risks and uncertainties related to the COVID-19 pandemic and the resulting governmental and societal responses. Our forward-looking statements may also be subject to risks and uncertainties including those we may discuss in this presentation or in our SEC filings. Future events or circumstances may change our outlook and may also affect the nature of the assumptions, risks and uncertainties to which our forward-looking statements are subject. Forward-looking statements in this presentation speak only as of the date of this presentation. We do not assume any duty and do not undertake to update those statements. Actual results or future events could differ, possibly materially, from those anticipated in forward- looking statements, as well as from historical performance. As a result, we caution against placing undue reliance on any forward-looking statements. We include non-GAAP financial information in this presentation. Non-GAAP financial information includes financial metrics such as fee income, tangible book value, pretax, pre-provision earnings and return on tangible common equity. Reconciliations for such financial information may be found in our presentation, in these slides, including the Appendix, in other materials on our corporate website, and in our SEC filings. This information supplements our results as reported in accordance with GAAP and should not be viewed in isolation from, or as a substitute for, our GAAP results. We believe that this information and the related reconciliations may be useful to investors, analysts, regulators and others to help understand and evaluate our financial results, and with respect to adjusted metrics, because we believe they better reflect the ongoing financial results and trends of our businesses and increase comparability of period-to- period results. We may also use annualized, pro forma, estimated or third party numbers for illustrative or comparative purposes only. These may not reflect actual results. References to our corporate website are to www.pnc.com under “About Us - Investor Relations.” Our SEC filings are available both on our corporate website and on the SEC’s website at www.sec.gov. We include web addresses here as inactive textual references only. Information on these websites is not part of this presentation. 2

PNC’s Priority: Supporting Clients, Employees, Communities . Paycheck Protection Program: Helping thousands of business customers apply for Clients emergency relief loans Supporting the . Continuing to provide liquidity to corporate clients Needs of our . Grace periods for mortgage payments and consumer loans, with no late fees Customers . Temporarily halted new foreclosures, evictions, repossessions; waiving certain fees . Implemented a work-from-home strategy for employees whose jobs can be performed remotely Employees . Adjusted branch hours and temporarily closed some locations, with many operating Ensuring Health and in drive-thru only mode Safety of our Team . Two-week, split-team rotations for frontline and operations employees, with Members compensation while not on site and additional pay in monthly lump sums . Offered two weeks paid time off for child or elder care for eligible employees . Providing over $30 million in charitable support of coronavirus relief efforts Communities . Directing funds primarily toward basic needs and hardship relief programs across Helping the PNC’s markets Communities we . Implementing an employee matching gift program in support of the coronavirus Serve relief efforts 3

First Quarter 2020 Highlights Net Income . Entered a challenging environment with $915 million strong capital and liquidity Diluted Earnings Per Share . Supporting customers, communities, employees $1.95 . Good quarter with solid financial results Average Loan Growth despite the declining economic conditions 2.0% . Grew a strong, well positioned balance sheet Operating Leverage . Implemented the new CECL accounting 5.9% standard, resulting in a material impact to loan loss provision Efficiency Ratio 56% − Growth rates compared to fourth quarter 2019. 4

Balance Sheet: Grew While Supporting Our Customers Change vs. Spot balances, $ billions 3/31/20 12/31/19 3/31/19 Highlights . Reflects higher utilization of commitments near quarter Commercial lending $184.7 $24.1 $26.3 end driven by the economic impact of COVID-19 on customer liquidity needs Consumer lending 79.9 0.7 6.0 . Growth primarily in auto and residential mortgage Total loans $264.6 $24.8 $32.3 . 10% linked quarter growth; 14% year-over-year growth Investment securities $90.5 $3.7 $6.7 . Net purchase activity; 4% linked quarter growth Federal Reserve Bank balances $19.6 ($3.6) $4.6 . Declining balances due to lower LCR requirement . 6% linked quarter growth; 13% year-over-year growth Deposits $305.2 $16.7 $34.0 . Higher commercial deposits as customers maintain liquidity due to the economic impact of COVID-19 . Returned $1.9 billion to shareholders in 1Q20 Common shareholders’ equity $45.3 – $0.8 . Due to COVID-19, a temporary halt has been placed on discretionary share repurchases through 2Q20 Balance Sheet Ratios . Maintained strong capital position Basel III common equity Tier 1 capital ratio 9.4% 9.5% 9.8% . 3/31/20 reflects delayed transition of CECL impact . Loans core-funded; linked quarter increase due to Loan to Deposit Ratio 87% 83% 86% higher commercial activity related to liquidity needs Tangible book value per common share $84.93 $83.30 $78.07 . 9% increase over 3/31/19 − Basel III common equity Tier 1 capital ratio – March 31, 2020 ratio is estimated. Details of the calculation presented in the capital table in the financial highlights. − Tangible book value per common share (Non-GAAP) – See Reconciliation in Appendix. 5

Balance Sheet: Strong Liquidity Position Commercial Lending Exposure 6% Increase in Utilization Well Positioned to Support Liquidity Needs $300.7 $292.4 Liquidity Sources (3/31/20) Amount ($bn) Fed Reserves $ 19.6 Unpledged Investment Securities $ 68.1 FHLB Borrowing Capacity $ 31.2 $116.0 Current Fed Discount Window Availability $ 20.2 $131.8 Total $ 139.1 Increased Commercial Borrowing . Experienced higher levels of borrowing activity as clients react to challenges presented by economic impacts of COVID-19 $184.7 $160.6 . Decrease in unfunded commitments primarily from investment grade customers as well as secured borrowers . Drawdowns are relatively granular and distributed across a variety of industries 12/31/2019 3/31/2020 Outstanding Unfunded 6

Balance Sheet: Providing Relief to Customers Paycheck Protection Loan Modifications Additional Customer Program (PPP) to Borrowers Relief Programs . Began receiving PPP . Granting extensions, . Providing personal applications on 4/3/20 deferrals, and emergency loans of up . Currently funding loans forbearance to $5,000 . YTD we have completed . Expect fee waivers to loan modification increase in coming requests, primarily due weeks Over 75,000 to COVID-19 of: Applications Received $2.0 million Approved Emergency ~41,000 Personal Loans YTD Over $5 billion Total Consumer Accounts Modified (including ~21,000 investor owned) Loans Registered With The SBA Over ~80,000 To Businesses With More Than Deposit Fee Waivers Granted Due To COVID-19 Impacts 300,000 ~$5.1 billion Employees (estimated) Total Consumer Loans Modified (including $3.9 billion investor owned) $5.5 million Deposit Fees Waived Due To COVID-19 Impacts − YTD – Year-to-date. − SBA – Small Business Administration. − Modified loans include investor owned mortgages where PNC is the servicer; Excludes student loans. 7

Income Statement: Strong Growth in Pre-Provision Earnings Change vs. $ millions 1Q20 4Q19 1Q19 Highlights . LQ and YoY growth of 1% primarily due to lower deposit and Net interest income $2,511 $23 $36 borrowing rates and higher interest earning asset balances partially offset by lower loan and other earning asset yields Fee income 1,663 ($2) 160 . Core fees stable LQ and up 11% YoY . LQ reflects negative private equity valuation adjustments Other noninterest income 343 ($113) $35 versus valuation gains in 4Q partially offset by securities gains Total revenue $4,517 ($92) $231 . 5% year-over-year growth Noninterest expense $2,543 ($219) ($35) . Declined 8% LQ and 1% YoY Pretax, pre-provision earnings $1,974 $127 $266 . 7% linked quarter growth; 16% year-over-year growth . Calculated under the CECL standard in 1Q20 and includes Provision $914 $693 $725 economic effects of COVID-19 and loan growth Net income $915 ($466) ($356) 1Q20 4Q19 1Q19 Efficiency Ratio 56% 60% 60% . Continued focus on expense management . LQ improvement driven by lower deposit and borrowing costs Net Interest Margin 2.84% 2.78% 2.98% and higher securities yields partially offset by lower loan yields Diluted EPS $1.95 $2.97 $2.61 − Pretax, pre-provision earnings (Non-GAAP) – See Reconciliation in Appendix. − LQ – Linked Quarter. − YoY – Year-over-year. 8

Credit Quality: COVID-19 High Impact Industries $19.3 billion Outstanding Loan Balances $10.6 billion Commercial & Equipment Lease Financing Loans $4.4 billion / 1.6% of Loans Leisure Recreation: Restaurants, casinos, hotels, convention centers 73% Utilization $2.5 billion / 0.9% of Loans Retail (non-essential): Retail excluding auto, gas, staples 61% Utilization and 59% ABL $1.6 billion / 0.6% of Loans Healthcare Facilities: Elective, private practices 84% Utilization $0.8 billion / 0.3% of Loans Leisure Travel: Cruise, airlines, other travel / transportation 82% Utilization $0.6 billion / 0.2% of Loans Consumer Services: Religious organizations, childcare 75% Utilization $0.8 billion / 0.3% of Loans Other Impacted Areas: Shipping, delayed demand, specialty education 47% Utilization and 12% ABL $8.7 billion Commercial Real Estate and Related Loans $3.8 billion / 1.4% of Loans Non-Essential Retail & Restaurants: Malls, lifestyle centers, outlets, restaurants 81% Utilization $3.2 billion / 1.2% of Loans Hotel: Full service, limited service, extended stay 90% Utilization $1.7 billion / 0.6% of Loans Seniors Housing: Assisted living, independent living 61% Utilization − Balances as of 3/31/20; excludes securitizations. − ABL - Asset Based Lending. Shown in areas where material. − Commercial & equipment lease financing loans exclude PNC Real Estate business loans. Commercial real estate and related loans include commercial 9 loans in the PNC Real Estate business.

Credit Quality: Oil & Gas Loans $4.6 billion Outstanding Loan Balance Total Loans As of 3/31/20 $1.2 billion Exploration & Production (0.4% of Loans) $ billions Utilization Rate 32% Oil / Gas Mix 51% / 49% 1.7% Reserve-Based Structure 72% $264.6 billion $2.2 billion Midstream and Downstream (0.8% of Loans) Utilization Rate 41% Midstream Oil / Gas Mix 32% / 68% Asset-Based Structure 11% $1.2 billion Services (0.4% of Loans) Utilization Rate 48% Asset-Based Structure 74% − Excludes securitizations. 10

Credit: Entering Challenging Environment With Strong Metrics Net Loan Charge-Offs 1.00% Provision CECL Implementation in 1Q20 0.80% $209 $212 $914 0.60% $155 $136 $142 0.40% 0.35% 0.35% 0.26% Incurred Loss Method CECL 0.24% 0.24% 0.20% $ millions $ millions $221 $189 $180 $183 0.00% 1Q19 2Q19 3Q19 4Q19 1Q20 1Q19 2Q19 3Q19 4Q19 1Q20 Net Charge-offs NCO / Average Loans Nonperforming Loans Delinquencies 0.90% $1,600 $1,400 0.80% $1,653 $1,724 $1,728 $1,504 $1,483 $1,635 $1,644 $1,200 $1,436 $1,309 $1,348 0.70% $1,000 $800 0.63% 0.71% 0.73% 0.73% 0.62% 0.60% 0.68% $600 0.55% 0.57% 0.56% 0.62% $400 0.50% $ millions $ millions $200 $- 0.40% 3/31/19 6/30/19 9/30/19 12/31/19 3/31/20 3/31/19 6/30/19 9/30/19 12/31/19 3/31/20 NPLs Nonperforming Loans to Total Loans Delinquencies Delinquencies to Total Loans − NCO / Average Loans represents annualized net charge-offs (NCO) to average loans for the three months ended. − Delinquencies represents accruing loans past due 30-days or more. Delinquencies to Total Loans represents delinquencies divided by spot loans. 11

Credit: Drivers of Change Under CECL Allowance for Credit Losses – Loans and Leases and Off-Balance Sheet Credit Exposures Economic Factors Portfolio $496 Day 1 Changes Adjustment $196 . Changes to macro- . New loans economic $642 . Changes in variables credit quality . Changes to . Aging of weightings . CECL Day 1 $4,394 existing assigned to the transition portfolio four scenarios adjustment . Charge-offs . Includes ACL and recoveries $3,060 for loans and leases and off-balance sheet credit exposures 1 2 3 4 5 ALLL ACL 12/31/19 3/31/20 − Figures in millions. − ALLL at 12/31/19 includes allowance for loans and leases and off-balance sheet credit exposures. − CECL Day 1 Adjustment excludes a $19 million transition adjustment for Other assets, and Portfolio Changes excludes $9 million of provision for Other assets. 12

Outlook: Second Quarter 2020 and Full Year 2020 Guidance Second Quarter 2020 Full Year 2020 Balance Average loans Up high-single digits Sheet Revenue Down 5 – 10% Net interest income Stable Income Noninterest income Down approx. 15 – 20% Statement Noninterest expense Flat to down Down 5 – 10% Net loan charge-offs $250 - $350 million − Refer to Cautionary Statement in the Appendix, including economic and other assumptions. Does not take into account impact of potential legal and regulatory contingencies. − Second quarter 2020 average loans, net interest income, noninterest income, and noninterest expense outlook represents estimated percentage change for second quarter 2020 compared to first quarter 2020. Full year 2020 revenue and noninterest expense outlook represents estimated percentage change for full year 2020 compared to full year 2019. 13

Appendix: Cautionary Statement Regarding Forward-Looking Information This presentation includes “snapshot” information about PNC used by way of illustration and is not intended as a full business or financial review. It should not be viewed in isolation but rather in the context of all of the information made available by PNC in its SEC filings. We also make statements in this presentation, and we may from time to time make other statements, regarding our outlook for earnings, revenues, expenses, tax rates, capital and liquidity levels and ratios, asset levels, asset quality, financial position, and other matters regarding or affecting PNC and its future business and operations that are forward-looking statements within the meaning of the Private Securities Litigation Reform Act. Forward-looking statements are typically identified by words such as “believe,” “plan,” “expect,” “anticipate,” “see,” “look,” “intend,” “outlook,” “project,” “forecast,” “estimate,” “goal,” “will,” “should” and other similar words and expressions. Forward-looking statements are necessarily subject to numerous assumptions, risks and uncertainties, which change over time. Future events or circumstances may change our outlook and may also affect the nature of the assumptions, risks and uncertainties to which our forward-looking statements are subject. Forward-looking statements speak only as of the date made. We do not assume any duty and do not undertake to update forward-looking statements. Actual results or future events could differ, possibly materially, from those anticipated in forward-looking statements, as well as from historical performance. As a result, we caution against placing undue reliance on any forward-looking statements. Our forward-looking statements are subject to the following principal risks and uncertainties. . Our businesses, financial results and balance sheet values are affected by business and economic conditions, including the following: − Changes in interest rates and valuations in debt, equity and other financial markets. − Disruptions in the U.S. and global financial markets. − Actions by the Federal Reserve Board, U.S. Treasury and other government agencies, including those that impact money supply and market interest rates. − Changes in customer behavior due to changing business and economic conditions or legislative or regulatory initiatives. − Changes in customers’, suppliers’ and other counterparties’ performance and creditworthiness. − Impacts of tariffs and other trade policies of the U.S. and its global trading partners. − The length and extent of economic contraction as a result of the COVID-19 pandemic. − Commodity price volatility. 14

Appendix: Cautionary Statement Regarding Forward-Looking Information . Our forward-looking financial statements are subject to the risk that economic and financial market conditions will be substantially different than those we are currently expecting and do not take into account potential legal and regulatory contingencies. These statements are based on our view that: − PNC’s baseline economic forecast is for a severe but short recession in the first half of 2020. Restrictions on movement because of the COVID-19 pandemic have led to a huge drop in consumer spending and a steep drop in output as many workers are unable to get to their jobs. PNC expects a significant contraction in U.S. real GDP and steep job losses over the next few months and a large increase in the unemployment rate in 2020. − In the baseline forecast economic growth resumes in the third quarter as consumers start to spend again. Fiscal stimulus and extremely low interest rates support the recovery. Real GDP surpasses its pre-recession peak in mid-2021, and growth is well above its long-term trend through mid-2022. − The baseline forecast assumes that the Federal Open Market Committee keeps the fed funds rate in its current range of 0.00 to 0.25 percent throughout 2020 and into 2021. . Given the many unknowns and risks being heavily weighted to the downside, our forward-looking statements are subject to the risk that conditions will be substantially different than we are currently expecting. If efforts to contain COVID-19 are unsuccessful and restrictions on movement last into the third quarter or beyond, the recession would be much longer and much more severe. Ineffective fiscal stimulus, or an extended delay in implementing it, are also major downside risks. The deeper the recession is, and the longer it lasts, the more it will damage consumer fundamentals and sentiment. This could both prolong the recession, and/or make any recovery weaker. Similarly, the recession could damage business fundamentals. And an extended global recession due to COVID-19 would weaken the U.S. recovery. As a result, the outbreak and its consequences, including responsive measures to manage it, have had and are likely to continue to have an adverse effect, possibly materially, on our business and financial performance by adversely affecting, possibly materially, the demand and profitability of our products and services, the valuation of assets and our ability to meet the needs of our customers. . PNC's ability to take certain capital actions, including returning capital to shareholders, is subject to PNC meeting or exceeding a stress capital buffer established by the Federal Reserve Board as part of PNC's comprehensive capital plan for the applicable period in connection with the Federal Reserve Board's Comprehensive Capital Analysis and Review (CCAR) process. . PNC’s regulatory capital ratios in the future will depend on, among other things, the company’s financial performance, the scope and terms of final capital regulations then in effect and management actions affecting the composition of PNC’s balance sheet. In addition, PNC’s ability to determine, evaluate and forecast regulatory capital ratios, and to take actions (such as capital distributions) based on actual or forecasted capital ratios, will be dependent at least in part on the development, validation and regulatory review of related models. . Legal and regulatory developments could have an impact on our ability to operate our businesses, financial condition, results of operations, competitive position, reputation, or pursuit of attractive acquisition opportunities. Reputational impacts could affect matters such as business generation and retention, liquidity, funding, and ability to attract and retain management. These developments could include: − Changes to laws and regulations, including changes affecting oversight of the financial services industry, consumer protection, bank capital and liquidity standards, pension, bankruptcy and other industry aspects, and changes in accounting policies and principles. 15

Appendix: Cautionary Statement Regarding Forward-Looking Information − Unfavorable resolution of legal proceedings or other claims and regulatory and other governmental investigations or other inquiries. These matters may result in monetary judgments or settlements or other remedies, including fines, penalties, restitution or alterations in our business practices, and in additional expenses and collateral costs, and may cause reputational harm to PNC. − Results of the regulatory examination and supervision process, including our failure to satisfy requirements of agreements with governmental agencies. − Impact on business and operating results of any costs associated with obtaining rights in intellectual property claimed by others and of adequacy of our intellectual property protection in general. . Business and operating results are affected by our ability to identify and effectively manage risks inherent in our businesses, including, where appropriate, through effective use of systems and controls, third-party insurance, derivatives, and capital management techniques, and to meet evolving regulatory capital and liquidity standards. . Business and operating results also include impacts relating to our equity interest in BlackRock, Inc. and rely to a significant extent on information provided to us by BlackRock. Risks and uncertainties that could affect BlackRock are discussed in more detail by BlackRock in its SEC filings. . We grow our business in part through acquisitions and new strategic initiatives. Risks and uncertainties include those presented by the nature of the business acquired and strategic initiative, including in some cases those associated with our entry into new businesses or new geographic or other markets and risks resulting from our inexperience in those new areas, as well as risks and uncertainties related to the acquisition transactions themselves, regulatory issues, and the integration of the acquired businesses into PNC after closing. . Competition can have an impact on customer acquisition, growth and retention and on credit spreads and product pricing, which can affect market share, deposits and revenues. Our ability to anticipate and respond to technological changes can also impact our ability to respond to customer needs and meet competitive demands. . Business and operating results can also be affected by widespread natural and other disasters, pandemics, dislocations, terrorist activities, system failures, security breaches, cyberattacks or international hostilities through impacts on the economy and financial markets generally or on us or our counterparties specifically. We provide greater detail regarding these as well as other factors in our 2019 Form 10-K, including in the Risk Factors and Risk Management sections and the Legal Proceedings and Commitments Notes of the Notes To Consolidated Financial Statements in those reports and in our subsequent SEC filings. Our forward-looking statements may also be subject to other risks and uncertainties, including those we may discuss elsewhere in this presentation or in our SEC filings, accessible on the SEC’s website at www.sec.gov and on our corporate website at www.pnc.com/secfilings. We have included these web addresses as inactive textual references only. Information on these websites is not part of this document. Any annualized, pro forma, estimated, third party or consensus numbers in this presentation are used for illustrative or comparative purposes only and may not reflect actual results. Any consensus earnings estimates are calculated based on the earnings projections made by analysts who cover that company. The analysts’ opinions, estimates or forecasts (and therefore the consensus earnings estimates) are theirs alone, are not those of PNC or its management, and may not reflect PNC’s or other company’s actual or anticipated results. 16

Appendix: Non-GAAP to GAAP Reconciliation Return on Tangible Common Equity (Non-GAAP) For the three months ended Mar. 31, Dec. 31, Mar. 31, $ millions 2020 2019 2019 Return on average common shareholders' equity 7.51% 11.54% 11.13% Average common shareholders' equity $45,058 $45,063 $43,624 Average Goodwill and Other intangible assets (9432) (9448) (9450) Average deferred tax liabilities on Goodwill and Other intangible assets 189 191 190 Average tangible common equity $35,815 $35,806 $34,364 Net income attributable to common shareholders $844 $1,311 $1,197 Net income attributable to common shareholders, if annualized $3,385 $5,201 $4,855 Return on average tangible common equity (Non-GAAP) 9.45% 14.53% 14.13% Return on average tangible common equity is a non-GAAP financial measure and is calculated based on annualized net income attributable to common shareholders divided by tangible common equity. We believe that return on average tangible common equity is useful as a tool to help measure and assess a company's use of common equity. 17

Appendix: Non-GAAP to GAAP Reconciliation Tangible Book Value per Common Share (Non-GAAP) % Change 3/31/20 3/31/20 $ millions, except per share data Mar. 31, Dec. 31, Mar. 31, vs. vs. 2020 2019 2019 12/31/19 3/31/19 Book value per common share $106.70 $104.59 $98.47 2% 8% Tangible book value per common share Common shareholders' equity $45,269 $45,321 $44,546 Goodwill and Other intangible assets (9,425) (9,441) (9,450) Deferred tax liabilities on Goodwill and Other intangible assets 189 187 190 Tangible common shareholders' equity $36,033 $36,067 $35,286 Period-end common shares outstanding (in millions) 424 433 452 Tangible book value per common share (Non-GAAP) $84.93 $83.30 $78.07 2% 9% Tangible book value per common share is a non-GAAP financial measure and is calculated based on tangible common shareholders’ equity divided by period-end common shares outstanding. We believe this non-GAAP measure serves as a useful tool to help evaluate the strength and discipline of a company's capital management strategies and as an additional, conservative measure of total company value. 18

Appendix: Non-GAAP to GAAP Reconciliation Pretax, Pre-Provision Earnings (Non-GAAP) For the three months ended % Change Mar. 31, Dec. 31, Mar. 31, 1Q20 1Q20 $ millions 2020 2019 2019 vs. 4Q19 vs. 1Q19 Net interest income $2,511 $2,488 $2,475 1% 1% Noninterest income 2,006 2,121 1,811 (5%) 11% Total revenue $4,517 $4,609 $4,286 (2%) 5% Noninterest expense 2,543 2,762 2,578 (8%) (1%) Pretax pre-provision earnings (Non-GAAP) $1,974 $1,847 $1,708 7% 16% Net income $915 $1,381 $1,271 (34%) (28%) We believe that pretax, pre-provision earnings, a non-GAAP financial measure, is useful as a tool to help evaluate the ability to provide for credit costs through operations. 19

XML

Cover Page	Apr. 15, 2020
Entity Information [Line Items]
Written Communications	false
Entity Incorporation, State or Country Code	PA
Document Type	8-K
Entity Central Index Key	0000713676
Amendment Flag	false
Document Period End Date	Apr. 15, 2020
Entity Registrant Name	PNC FINANCIAL SERVICES GROUP, INC.
Entity File Number	001-09718
Entity Tax Identification Number	25-1435979
Entity Address, Address Line One	300 Fifth Avenue
Entity Address, City or Town	Pittsburgh
Entity Address, State or Province	PA
Entity Address, Postal Zip Code	15222-2401
City Area Code	888
Local Phone Number	762-2265
Soliciting Material	false
Pre-commencement Tender Offer	false
Pre-commencement Issuer Tender Offer	false
Entity Emerging Growth Company	false
NEW YORK STOCK EXCHANGE, INC. [Member] | Common Stock [Member]
Entity Information [Line Items]
Title of 12(b) Security	Common Stock, par value $5.00
Trading Symbol	PNC
Security Exchange Name	NYSE
NEW YORK STOCK EXCHANGE, INC. [Member] | Series P Preferred Stock [Member]
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares Each Representing a 1/4,000 Interest in a Share of Fixed-to- Floating Rate Non-Cumulative Perpetual Preferred Stock, Series P
Trading Symbol	PNC P
Security Exchange Name	NYSE
NEW YORK STOCK EXCHANGE, INC. [Member] | Series Q Preferred Stock [Member]
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares Each Representing a 1/4,000 Interest in a Share of 5.375% Non-Cumulative Perpetual Preferred Stock, Series Q
Trading Symbol	PNC Q
Security Exchange Name	NYSE