10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended March 31, 2021

OR

☐ TRANSITION REPORT TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

For the Transition Period From __________ to __________

Commission File Number: 1-09720

PAR TECHNOLOGY CORPORATION

(Exact name of registrant as specified in its charter)

Delaware	16-1434688
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
PAR Technology Park, 8383 Seneca Turnpike, New Hartford, New York 13413-4991
(Address of principal executive offices, including zip code)
(315) 738-0600
(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol	Name of each exchange on which registered
Common Stock, $0.02 par value	PAR	New York Stock Exchange

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes þ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer”, “accelerated filer”, “smaller reporting company”, and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large Accelerated Filer ☐	Accelerated Filer þ	Non-Accelerated Filer ☐
Smaller Reporting Company ☐	Emerging Growth Company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No þ

As of May 3, 2021, 25,979,138 shares of the registrant’s common stock, $0.02 par value, were outstanding.

PAR TECHNOLOGY CORPORATION

TABLE OF CONTENTS

PART I

FINANCIAL INFORMATION

Item Number		Page
	Forward-Looking Statements
Item 1.	Financial Statements (unaudited)	2
	Condensed Consolidated Balance Sheets at March 31. 2021 and December 31, 2020 (unaudited)	2
	Condensed Consolidated Statements of Operations for the Three Months Ended March 31, 2021 and March 31, 2020 (unaudited)	3
	Condensed Consolidated Statements of Comprehensive Loss for the Three Months Ended March 31, 2021 and March 31, 2020 (unaudited))	4
	Condensed Consolidated Statements of Changes in Shareholders' Equity for the Three Months Ended March 31, 2021 and March 31, 2020 (unaudited)	5
	Condensed Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2021 and March 31, 2020 (unaudited)	6
	Notes to Condensed Consolidated Financial Statements (unaudited)	7
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	20
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	24
Item 4.	Controls and Procedures	24
PART II
OTHER INFORMATION
Item 1.	Legal Proceedings	25
Item 1A.	Risk Factors	25
Item 2.	Unregistered Sales of Equity Securities and Use Of Proceeds	26
Item 6.	Exhibits	33
Signatures		28

“PAR,” “Brink POS®,” “PixelPoint®,” “PAR EverServ®,” “Restaurant Magic®”, “Data Central®”, and “Punchh®” are trademarks of PAR Technology Corporation. This report may also contain trade names and trademarks of other companies. Our

use of or reference to such other companies' trade names or trademarks is not intended to imply any endorsement or sponsorship by these companies of PAR Technology Corporation or its products or services.

Forward-Looking Statements

This Quarterly Report on Form 10-Q for the quarter ended March 31, 2021 (“Quarterly Report”) contains “forward-looking statements” within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended (the “Exchange Act”), Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and the Private Securities Litigation Reform Act of 1995. Forward-looking statements are not historical in nature, but rather are predictive of our future operations, financial condition, financial results, business strategies and prospects. Forward-looking statements are generally identified by words such as “anticipate,” “believe,” “belief,” “continue,” “could,” “expect,” “estimate,” “intend,” “may,” “opportunity,” “plan,” “should,” “will,” “would,” “will likely result,” and similar expressions. Forward-looking statements are based on management's current expectations and assumptions that are subject to risks and uncertainties, many of which are beyond our control, which could cause our actual results to differ materially from those expressed in or implied by forward-looking statements, including forward-looking statements relating to our expectations regarding the impact of the COVID-19 pandemic on our business, operations, and financial results. While we have taken precautionary measures intended to minimize the impact of COVID-19 to our employees and to our business, there can be no assurances that these actions are sufficient and that additional actions will not be required. Factors that have and may continue to adversely affect, and that could subsequently adversely impact, our business, operations and financial results due to the COVID-19 pandemic include: customer store closures; significant reductions or volatility in demand for our products and services; delayed or canceled store implementations, decreased product adoptions and bookings; reduced or delayed software or hardware deployments and a reprioritization of investments in technology or point-of-sale infrastructure; delayed or payment defaults by customers; our ability to be agile in the execution of our business and strategies and our management of business continuity risks, including increased exposure to potential cybersecurity breaches and attacks, disruptions or delays in product assembly and fulfillment and limitations on our selling and marketing efforts; our ability to successfully attract, hire and retain necessary qualified employees to develop and expand our business; and the possible impairment of goodwill and other intangible assets in the event of a significant decline in our financial performance. The extent to which the COVID-19 pandemic will continue to impact our business, operations, and financial results is uncertain and cannot be predicted, and there can be no assurance that the COVID-19 pandemic will not have a material and adverse effect on our business, operations and financial results during any quarter or year in which we are affected. Other factors, risks, trends and uncertainties that could cause our actual results to differ materially from those expressed in or implied by forward-looking statements are described under Part I, Item 2. “Management's Discussion and Analysis of Financial Condition and Results of Operations”, Part II, Item 1A. “Risk Factors” and elsewhere in this Quarterly Report, in our Annual Report on Form 10-K for the fiscal year ended December 31, 2020 filed with the Securities and Exchange Commission (“SEC”) on March 16, 2021, and in our other filings with the SEC. We undertake no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events, or otherwise, except as may be required under applicable securities law.

PART I – FINANCIAL INFORMATION

Item 1. Financial Statements (unaudited)

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands, except share and per share amounts)

(Unaudited)

Assets	March 31, 2021		December 31, 2020
Current assets:
Cash and cash equivalents	$	173,122	$	180,686
Accounts receivable – net	38,706		42,980
Inventories – net	25,296		21,638
Other current assets	7,970		3,625
Total current assets	245,094		248,929
Property, plant and equipment – net	13,627		13,856
Goodwill	41,214		41,214
Intangible assets – net	32,652		33,121
Lease right-of-use assets	2,423		2,569
Other assets	3,665		4,060
Total assets	$	338,675	$	343,749
Liabilities and Shareholders’ Equity
Current liabilities:
Current portion of long-term debt	$	676	$	666
Accounts payable	18,886		12,791
Accrued salaries and benefits	10,620		13,190
Accrued expenses	3,930		2,606
Lease liabilities – current portion	1,133		1,200
Customer deposits and deferred service revenue	9,895		9,506
Total current liabilities	45,140		39,959
Lease liabilities – net of current portion	1,410		1,462
Deferred service revenue – noncurrent	2,838		3,082
Long-term debt	106,851		105,844
Other long-term liabilities	4,584		4,997
Total liabilities	160,823		155,344
Commitments and contingencies
Shareholders’ equity:
Preferred stock, $.02 par value, 1,000,000 shares authorized	—		—
Common stock, $.02 par value, 58,000,000 shares authorized, 23,103,979 and 22,982,955 shares issued, 21,961,788 and 21,917,357 outstanding at March 31, 2021 and December 31, 2020, respectively	462		459
Additional paid in capital	245,566		243,575
Accumulated deficit	(54,977)		(46,706)
Accumulated other comprehensive loss	(4,238)		(3,936)
Treasury stock, at cost, 1,142,191 shares and 1,065,598 shares at March 31, 2021 and December 31, 2020, respectively	(8,961)		(4,987)
Total shareholders’ equity	177,852		188,405
Total Liabilities and Shareholders’ Equity	$	338,675	$	343,749

See accompanying notes to unaudited interim condensed consolidated financial statements

2

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share amounts)

(Unaudited)

	Three Months Ended March 31,
	2021		2020
Net revenues:
Product	$	18,556	$	18,634
Service	18,028		18,775
Contract	17,883		17,323
	54,467		54,732
Costs of sales:
Product	14,885		14,905
Service	12,695		12,646
Contract	16,687		16,134
	44,267		43,685
Gross margin	10,200		11,047
Operating expenses:
Selling, general and administrative	14,537		11,646
Research and development	5,809		4,865
Amortization of identifiable intangible assets	275		210
Gain on insurance proceeds	(4,400)		—
	16,221		16,721
Operating loss	(6,021)		(5,674)
Other expense – net	(51)		(406)
Loss on extinguishment of debt	—		(8,123)
Interest expense – net	(2,160)		(1,972)
Loss before provision for income taxes	(8,232)		(16,175)
(Provision for) benefit from income taxes	(39)		5,265
Net loss	$	(8,271)	$	(10,910)
Net loss per share (basic and diluted)	$	(0.38)	$	(0.61)
Weighted average shares outstanding (basic and outstanding)	21,929		17,941

See accompanying notes to unaudited interim condensed consolidated financial statements

3

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS

(In thousands)

(Unaudited)

	Three Months Ended March 31,
	2021		2020
Net loss	$	(8,271)	$	(10,910)
Other comprehensive income loss, net of applicable tax:
Foreign currency translation adjustments	(302)		201
Comprehensive loss	$	(8,573)	$	(10,709)

See accompanying notes to unaudited interim condensed consolidated financial statements

4

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY

(In thousands)

(Unaudited)

	Common Stock			Additional Paid in Capital		Accumulated deficit		Accumulated Other Comprehensive Loss		Treasury Stock			Total Shareholders’ Equity
	Shares	Amount								Shares	Amount
Balances at December 31, 2020	22,983	$	459	$	243,575	$	(46,706)	$	(3,936)	1,066	$	(4,987)	$	188,405
Issuance of common stock upon the exercise of stock options	34	1		408		—		—		—	—		409
Net issuance of restricted stock	87	2		263		—		—		—	—		265
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	—	—		—		—		—		76	(3,974)		(3,974)
Stock-based compensation	—	—		1,320		—		—		—	—		1,320
Foreign currency translation adjustments	—	—		—		—		(302)		—	—		(302)
Net loss	—	—		—		(8,271)		—		—	—		(8,271)
Balances at March 31, 2021	23,104	$	462	$	245,566	$	(54,977)	$	(4,238)	1,142	$	(8,961)	$	177,852

	Common Stock			Additional Paid in Capital		Accumulated deficit		Accumulated Other Comprehensive Loss		Treasury Stock			Total Shareholders’ Equity
	Shares	Amount								Shares	Amount
Balances at December 31, 2019	18,360	$	367	$	94,372	$	(10,144)	$	(5,368)	1,731	$	(6,380)	$	72,847
Issuance of common stock upon the exercise of stock options	2	—		30		—		—			—		30
Net issuance of restricted stock awards	21	—		—		—		—			—		—
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	—	—		—		—		—		38	(524)		(524)
Issuance of restricted stock for acquisition	908	19		—		—		—		—	—		19
Equity component of redeemed 2024 convertible notes (net of deferred taxes of $1.8 million)				(7,988)						(722)	2,435		(5,553)
Equity component of issued 2026 convertible notes (net of deferred taxes of $6.2 million and issuance costs of $0.9 million)	—	—		19,097		—		—		—	—		19,097
Stock-based compensation	—	—		1,089		—		—		—	—		1,089
Foreign currency translation adjustments	—	—		—		—		201		—	—		201
Net loss	—	—		—		(10,910)		—		—	—		(10,910)
Balances at March 31, 2020	19,291	$	386	$	106,600	$	(21,054)	$	(5,167)	1,047	$	(4,469)	$	76,296

See accompanying notes to unaudited interim condensed consolidated financial statements

5

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

	Three Months Ended March 31,
	2021		2020
Cash flows from operating activities:
Net loss	$	(8,271)	$	(10,910)
Adjustments to reconcile net income to net cash (used in) provided by operating activities:
Depreciation, amortization and accretion	3,990		3,142
Current expected credit losses	18		244
Provision for obsolete inventory	210		1,188
Stock-based compensation	1,320		1,089
Loss on debt extinguishment	—		8,123
Deferred income tax	—		(5,386)
Changes in operating assets and liabilities:
Accounts receivable	4,267		(1,289)
Inventories	(3,850)		(5,201)
Other current assets	(4,343)		(2,764)
Other assets	421		85
Accounts payable	5,658		218
Accrued salaries and benefits	(3,916)		(1,646)
Accrued expenses	1,332		(283)
Customer deposits and deferred service revenue	143		(1,733)
Other long-term liabilities	(413)		—
Net cash used in operating activities	(3,434)		(15,123)
Cash flows from investing activities:
Capital expenditures	(152)		(188)
Capitalization of software costs	(1,517)		(1,852)
Net cash used in investing activities	(1,669)		(2,040)
Cash flows from financing activities:
Payments of long-term debt	(163)		(154)
Payments for the extinguishment of notes payable	—		(66,250)
Proceeds from notes payable, net of issuance costs	—		115,916
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(2,362)		(153)
Proceeds from exercise of stock options	409		30
Net cash (used in) provided by financing activities	(2,116)		49,389
Effect of exchange rate changes on cash and cash equivalents	(345)		(173)
Net (decrease) increase in operating activities	(7,564)		32,053
Cash and cash equivalents at beginning of period	180,686		28,036
Cash and equivalents at end of period	$	173,122	$	60,089
Supplemental non-cash investing and financing flow information:
Cash paid for interest	$	19	$	953
Income taxes, net of refunds	5		—
Capitalized software recorded in accounts payable	317		—
Capital expenditures in accounts payable	122		—

See accompanying notes to unaudited interim condensed consolidated financial statement

6

PAR TECHNOLOGY CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Note 1 — Basis of Presentation

The accompanying unaudited condensed consolidated financial statements (“financial statement”) of PAR Technology Corporation through its consolidated subsidiaries (collectively, the “Company”, “PAR”, “we”, “us” or “our Company”) have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial statements and the instructions to Form 10-Q and Regulation S-X pertaining to interim financial statements as promulgated by the Securities and Exchange Commission (“SEC”). In the opinion of management, the Company's financial statements include all normal and recurring adjustments necessary in order to make the financial statements not misleading and to provide a fair presentation of the Company's financial results for the interim period included in this Quarterly Report on Form 10-Q (this “Quarterly Report”). Interim results are not necessarily indicative of results for the full year or any future periods. The information included in this Quarterly Report should be read in conjunction with the Company's audited consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2020 filed with the SEC on March 16, 2021 (“2020 Annual Report”).

The preparation of the financial statements requires management of the Company to make a number of estimates and assumptions relating to the reported amount of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the period. Significant items subject to such estimates and assumptions include revenue recognition, stock-based compensation, the recognition and measurement of assets acquired and liabilities assumed in business combinations at fair value, the carrying amount of property, plant and equipment including right-to-use assets and liabilities, identifiable intangible assets and goodwill, the measurement of liabilities and equity recognized for outstanding convertible notes, valuation allowances for receivables, inventories, and measurement of contingent consideration at fair value. Actual results could differ from those estimates. The Company's estimates are subject to uncertainties associated with the ongoing COVID-19 pandemic; the extent to which the COVID-19 pandemic will impact these estimates is uncertain and cannot be predicted, and there can be no assurance that the COVID-19 pandemic will not have a material and adverse effect on these estimates.

The Company operates in two distinct reporting segments, Restaurant/Retail and Government. The Company’s chief operating decision maker is the Company’s Chief Executive Officer. The Restaurant/Retail segment provides point-of-sale (“POS”) software and hardware, back-office software, and integrated technical solutions to the restaurant and retail industries. The Government segment provides intelligence, surveillance, and reconnaissance solutions and mission systems support to the United States Department of Defense and other Federal agencies. In addition, the financial statements include corporate operations, which are comprised of enterprise-wide functional departments.

Cash and Cash Equivalents

The Company considers all highly liquid investments, purchased with a remaining maturity of three months or less, to be cash

equivalents including money market funds.

The Company maintained bank balances that, at times, exceeded the federally insured limit during the three months ended March 31, 2021. The Company has not experienced losses relating to these deposits and management does not believe that

the Company is exposed to any significant credit risk with respect to these amounts.

Cash and cash equivalents consist of the following (in thousands):

	March 31, 2021		December 31, 2020
Cash and cash equivalents
Cash	$	63,580	$	59,700
Money market funds	109,542		120,986
Total cash and cash equivalents	$	173,122	$	180,686

Gain on Insurance Proceeds

During the three months ended March 31, 2021, the Company received $4.4 million of insurance proceeds in connection with the settlement of a legacy claim.

7

Other Long-Term liabilities

Other long-term liabilities represent amounts owed to employees that participate in the Company’s deferred compensation

plan, and the long-term portion of the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) deferred payroll taxes. The amount owed to employees participating in the deferred compensation plan was $2.8 million at March 31, 2021 and December 31, 2020.

Under the CARES Act employers can defer payment of the employer portion of social security taxes through the end of 2020, with 50% of the deferred amount due December 31, 2021 and the remaining 50% due December 31, 2022. As permitted under the CARES Act, the Company deferred payment of the employer portion of social security taxes through the end of 2020. As of March 31, 2021 and December 31, 2020, the Company deferred a total of $2.8 million of payroll taxes during 2020, to be paid equally in the fourth quarters of 2021 and 2022. The current portion of the deferred payroll taxes was $1.4 million at March 31, 2021 and December 31, 2020 and was included within accrued salaries and benefits and $1.4 million in other long-term liabilities on the consolidated balance sheet.

Recently Adopted Accounting Pronouncements

In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes, which is intended to simplify various requirements related to accounting for income taxes. ASU 2019-12 removes certain exceptions to the general principles in Topic 740 and clarifies and amends existing guidance to improve consistent application. The Company adopted ASU 2016-13 effective January 1, 2021, and the application of the standard had no material impact on the Company's financial statements for the three months ended March 31, 2021.

Accounting Pronouncements Not Yet Adopted

In August 2020, the FASB issued ASU 2020-06, Debt – Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging – Contracts in Entity’s Own Equity (Subtopic 815-40), which is intended to reduce the number of accounting models for convertible debt instruments and convertible preferred stock, and amend guidance for the derivatives scope exception for contracts in an entity’s own equity to reduce form-over-substance-based accounting conclusions. ASU 2020-06 is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2021, with early adoption permitted. The Company is currently assessing the impact of this standard on its financial statements.

With the exception of the standards discussed above, there were no other recent accounting pronouncements or changes in accounting pronouncements during the three months ended March 31, 2021 that are of significance or potential significance to the Company.

Note 2 — Revenue Recognition

The Company's revenue is derived from software as a service (“SaaS”), hardware and software sales, software activation, hardware support, installations, maintenance and professional services. Accounting Standards Codification (“ASC”) Topic 606: Revenue from Contracts with Customers requires the Company to distinguish and measure performance obligations under customer contracts. Contract consideration is allocated to all performance obligations within the arrangement or contract. Performance obligations that are determined not to be distinct are combined with other performance obligations until the combined unit is determined to be distinct and that combined unit is then recognized as revenue over time or at a point in time depending on when control is transferred.

The Company evaluated the potential performance obligations within its Restaurant/Retail segment and evaluated whether each performance obligation met the ASC Topic 606 criteria to be considered distinct performance obligations. Revenue in the Restaurant/Retail segment is recognized at a point in time for software, hardware and installations. Revenue on these items are recognized when the customer obtains control of the asset. This generally occurs upon delivery and acceptance by the customer or upon installation or delivery to a third party carrier for onward delivery to customer. Additionally, revenue in the Restaurant/Retail segment relating to SaaS, Advanced Exchange hardware service programs, on-site support and other services is recognized over time as the customer simultaneously receives and consumes the benefits of the Company’s performance obligations. The Company’s support services are stand-ready obligations that are provided over the life of the contract, generally 12 months. The Company offers installation services to its customers for hardware and software for which the Company primarily hires third-party contractors to install the equipment on the Company's behalf. The Company pays third party contractors an installation service fee based on an hourly rate agreed to by the Company and contractor. When third party installers are used, the Company determines whether the nature of its performance obligations is to provide the specified goods or services itself (principal) or to arrange for a third-party to provide the goods or services (agent). In the Company's customer

8

arrangements, the Company is primarily responsible for providing a good or service; and the Company has inventory risk before the good or service is transferred to the customer, and the Company has discretion in establishing prices. As a result, the Company concluded that it is the principal in the arrangement and records installation revenue on a gross basis.

The support services associated with hardware and software sales are a “stand-ready obligation” satisfied over time on the basis that the customer consumes and receives a benefit from having access to the Company's support resources, when and as needed, throughout the contract term. For this reason, the support services are recognized ratably over the term since the Company satisfies its obligation to stand ready by performing these services each day. Contracts typically require payment within 30 to 90 days from the shipping date or installation date, depending on the Company's terms with the customer. The primary method used to estimate a stand-alone selling price, is the price that the Company charges for the particular good or service sold by the Company separately under similar circumstances to similar customers. The Company determines stand-alone selling prices as follows: hardware, software and software activation (one-time fee at the initial offering of software or SaaS) performance obligations are recognized at a stand-alone selling price based on the price at which the Company sells the particular good or service separately in similar circumstances and to similar customers. The stand-alone selling price for all other performance obligations, including: pass-through hardware, such as terminals, printers, or card readers; hardware support (referred to as Advanced Exchange), installation, maintenance, software upgrades, and professional services (project management) is recognized by using an expected cost plus margin.

The Company's revenue in the Government segment is recognized over time as control is generally transferred continuously to its customers. Revenue generated by the Government segment is predominantly related to services; provided, however, revenue is also generated through the sale of materials, software, hardware, and maintenance. For the Government segment cost plus fixed fee contract portfolio, revenue is recognized over time using costs incurred to date to measure progress toward satisfying the Company's performance obligations. Incurred cost represents work performed, which corresponds with, and thereby best depicts, the transfer of control to the customer. Contract costs include labor, material, overhead and general and administrative expenses. Profit is recognized on the fixed fee portion of the contract as costs are incurred and invoiced. Long-term fixed price contracts and programs involve the use of judgment to estimate the total contract revenue and costs. For long-term fixed price contracts, the Company estimates the profit on a contract as the difference between the total estimated revenue and expected costs to complete a contract, and recognize that profit over the life of the contract. Contract estimates are based on various assumptions to project the outcome of future events. These assumptions include: labor productivity and availability; the complexity of the work to be performed; and the performance of subcontractors. Revenue and profit in future periods of contract performance are recognized using the aforesaid assumptions, and adjusting the estimate of costs to complete a contract. Once the services provided are determined to be distinct or not distinct, the Company evaluates how to allocate the transaction price. Generally, the Government segment does not sell the same good or service to similar customers and the contract performance obligations are unique to each government solicitation. The performance obligations are typically not distinct. In cases where there are distinct performance obligations, the transaction price would be allocated to each performance obligation on a ratable basis based upon the stand-alone selling price of each performance obligation. Cost plus margin is used for the cost plus fixed fee contract portfolios as well as the fixed price and time and materials contracts portfolios to determine the stand-alone selling price.

In determining when to recognize revenue, the Company analyzes whether its performance obligations in its Government contracts are satisfied over a period of time or at a point in time. In general, the Company's performance obligations are satisfied over a period of time. However, there may be circumstances where the latter or both scenarios could apply to a contract.

The Company does not include backlog as revenue as it may not result in actual revenue in any particular period, or at all. The Company usually expects payment within 30 to 90 days from satisfaction of a performance obligation. None of the Company's contracts as of March 31, 2021 or March 31, 2020 contained a significant financing component.

9

Performance Obligations Outstanding

The Company's performance obligations outstanding represent the transaction price of firm, non-cancellable orders, with expected delivery dates to customers after March 31, 2021 and March 31, 2020, respectively, for work that has not yet been performed. The activity of outstanding performance obligations as it relates to customer deposits and deferred service revenue is as follows:

(in thousands)	2021		2020
Beginning balance - January 1	$	11,082	$	12,486
Recognition of deferred revenue	(2,603)		(4,034)
Deferral of revenue	2,597		4,026
Ending balance - March 31	$	11,076	$	12,478

The above table excludes customer deposits of $1.6 million and $1.8 million for the three months ended March 31, 2021 and 2020, respectively. The majority of the deferred revenue balances above relate to professional services, maintenance agreements, and software licenses. These are recognized straight-line over the life of the contract, with the majority of the balance being recognized within the next twelve months.

In the Restaurant/Retail segment most performance obligations relate to service and support contracts, approximately 78% of which the Company expects to fulfill within one year. The Company expects to fulfill 100% of support and service contracts within 60 months. At March 31, 2021 and December 31, 2020, transaction prices allocated to future performance obligations were $11.1 million and $11.1 million, respectively.

During the three months ended March 31, 2021 and March 31, 2020, the Company recognized revenue of $2.6 million and $4.0 million, respectively, which are included in contract liabilities at the beginning of each such period.

The value of existing contracts in the Government segment at March 31, 2021, net of amounts relating to work performed to that date, was approximately $140.1 million, of which $30.2 million was funded, and at December 31, 2020, net of amounts relating to work performed to that date, was approximately $150.5 million, of which $27.8 million was funded. The value of existing contracts, net of amounts relating to work performed at March 31, 2021 are expected to be recognized as revenue over time as follows (in thousands):

Next 12 Months	$	56,238
Months 13-24	47,328
Months 25-36	24,434
Thereafter	12,066
TOTAL	$	140,066

Disaggregated Revenue

The Company disaggregates revenue from contracts with customers by major product line for each of its reporting segments because the Company believes it best depicts how the nature, amount, timing and uncertainty of revenue and cash flows are affected by economic factors.

Disaggregation of revenue is as follows (in thousands):

	Three months ended March 31, 2021
	Restaurant/Retail Point in Time		Restaurant/Retail Over Time		Government Over Time
Hardware	$	17,835	$	—	$	—
Software	243		7,633		—
Service	3,412		7,461		—
Mission Systems	—		—		9,547
ISR Solutions	—		—		8,131
Product	—		—		205
TOTAL	$	21,490	$	15,094	$	17,883

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	Three months ended March 31, 2020
	Restaurant/Retail Point in Time		Restaurant/Retail Over Time		Government Over Time
Hardware	$	18,137	$	—	$	—
Software	562		6,382		—
Service	4,942		7,386		—
Mission Systems	—		—		8,448
ISR Solutions	—		—		8,772
Product	—		—		103
TOTAL	$	23,641	$	13,768	$	17,323

The Company has reclassified the prior year information in the above table to conform to the current year presentation.

Practical Expedients and Exemptions

The Company generally expenses sales commissions when incurred because the amortization period would be less than one year or the total amount of commissions is immaterial. Commissions are recorded in selling, general and administrative expenses. The Company elected to exclude from the transaction price measurement, all taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction and collected by the Company from a customer (for example, sales, use, value added, and some excise taxes).

Note 3 — Accounts Receivable, Net

The Company’s net accounts receivables consists of (in thousands):

	March 31, 2021		December 31, 2020
Government segment:
Billed	$	10,700	$	11,225
Advanced billings	(159)		(948)
	10,541		10,277
Restaurant/Retail segment:	28,165		32,703
Accounts receivable - net	$	38,706	$	42,980

At March 31, 2021 and December 31, 2020, the Company had current, expected credit loss of $1.3 million and $1.4 million, respectively, against accounts receivable for the Restaurant/Retail segment. Changes in the current, expected credit loss were as follows:

(in thousands)	2021		2020
Beginning Balance - January 1	$	1,416	$	1,849
(Reductions) provisions	(18)		380
Write-offs	(129)		(156)
Recoveries	(15)		—
Ending Balance - March 31	$	1,254	$	2,073

Receivables recorded as of March 31, 2021 and December 31, 2020 all represent unconditional rights to payments from customers.

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Note 4 — Inventories, Net

Inventories are used in the manufacture and service of Restaurant/Retail products. The components of inventory, net consist of the following:

(in thousands)	March 31, 2021		December 31, 2020
Finished goods	$	14,634	$	12,747
Work in process	8		16
Component parts	6,717		6,105
Service parts	3,937		2,770
	$	25,296	$	21,638

At March 31, 2021 and December 31, 2020, the Company had excess and obsolescence reserves of $12.2 million and $12.0 million, respectively, against inventories.

Note 5 — Identifiable Intangible Assets and Goodwill

The Company's identifiable intangible assets represent intangible assets acquired from acquisitions and software development costs. The Company capitalizes certain costs related to the development of its platform and other software applications for internal use in accordance with ASC Topic 350-40, Intangibles - Goodwill and Other - Internal - Use Software. The Company begins to capitalize its costs to develop software when preliminary development efforts are successfully completed, management has authorized and committed project funding, and it is probable that the project will be completed and the software will be used as intended. The Company stops capitalizing these costs when the software is substantially complete and ready for its intended use, including the completion of all significant testing. These costs are amortized on a straight-line basis over the estimated useful life of the related asset, generally estimated to be three to five years. The Company also capitalizes costs related to specific upgrades and enhancements when it is probable the expenditure will result in additional functionality and expense costs incurred for maintenance and minor upgrades and enhancements. Costs incurred prior to meeting these criteria together with costs incurred for training and maintenance are expensed as incurred and recorded within research and development expenses in the Company's consolidated statements of operations.

The Company exercises judgment in determining the point at which various projects may be capitalized, in assessing the ongoing value of the capitalized costs and in determining the estimated useful lives over which the costs are amortized. To the extent that the Company can change the manner in which new features and functionalities are developed and tested related to its platform, assessing the ongoing value of capitalized assets or determining the estimated useful lives over which the costs are amortized, the amount of internal-use software development costs the Company capitalizes and amortizes could change in future periods.

Included in identifiable intangible assets are approximately $3.6 million and $6.5 million of costs related to software products that have not satisfied the general release threshold as of March 31, 2021 and December 31, 2020, respectively. These software products are expected to satisfy the general release threshold within the next 12 months. Software costs placed into service during the three months ended March 31, 2021 and March 31, 2020 were $4.8 million and $1.8 million, respectively. Annual amortization charged to cost of sales is computed using the straight-line method over the remaining estimated economic life of the product, generally three to five years. Amortization of capitalized software development costs for the three months ended March 31, 2021 and March 31, 2020 were $2.0 million and $1.6 million, respectively. 

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The components of identifiable intangible assets are:

(in thousands)	March 31, 2021		December 31, 2020		Estimated Useful Life
Acquired and internally developed software costs	$	44,979	$	40,170	3 - 5 years
Customer relationships	4,860		4,860		7 years
Trade names	1,410		1,410		2 - 5 years
Non-competition agreements	30		30		1 year
	51,279		46,470
Less accumulated amortization	(22,624)		(20,265)
	28,655		26,205
Internally developed software costs not meeting general release threshold	3,597		6,516
Trademarks, trade names (non-amortizable)	400		400
	$	32,652	$	33,121

The expected future amortization of intangible assets, assuming straight-line amortization of capitalized software development costs and acquisition related intangibles, excluding software costs not meeting the general release threshold, is as follows (in thousands):

2021, remaining	$	6,479
2022	7,321
2023	5,321
2024	3,360
2025	3,105
Thereafter	3,069
Total	$	28,655

The Company operates in two reporting segments, Restaurant/Retail and Government, which are also the Company's identified reporting units for purposes of evaluating goodwill impairment. The Company tests goodwill for impairment on an annual basis, or more often if events or circumstances indicate that there may be impairment of goodwill. Goodwill is assigned to a specific reporting unit at the date the goodwill is initially recorded; once assigned, goodwill no longer retains its association with a particular acquisition and all of the activities within the reporting unit, whether acquired organically or from a third-party, are available to support the value of the goodwill. The amount of goodwill carried by the Restaurant/Retail and Government segments remained at $41.2 million for both March 31, 2021 and December 31, 2020, respectively.

Note 6 — Debt

On April 15, 2019, the Company sold $80.0 million in aggregate principal amount of 4.500% Convertible Senior Notes due 2024 (the “2024 Notes”). The 2024 Notes were sold pursuant to an indenture, dated April 15, 2019, between the Company and The Bank of New York Mellon Trust Company, N.A., as Trustee (the “2024 Indenture”). The 2024 Notes pay interest at a rate equal to 4.500% per year, payable semiannually in arrears on April 15 and October 15 of each year, beginning October 15, 2019. Interest accrues on the 2024 Notes from the last date to which interest has been paid or duly provided for or, if no interest has been paid or duly provided for, from April 15, 2019. Unless earlier converted, redeemed or repurchased, the 2024 Notes mature on April 15, 2024.

On February 10, 2020, the Company sold $120.0 million in aggregate principal amount of 2.875% Convertible Senior Notes due 2026 (the “2026 Notes” and, together with the 2024 Notes, the “Notes”). The 2026 Notes were sold pursuant to an indenture, dated February 10, 2020 (the “2026 Indenture” and, together with the 2024 Indenture, the “Indentures”), between the Company and The Bank of New York Mellon Trust Company, N.A., as Trustee. The 2026 Notes pay interest at a rate equal to 2.875% per year, payable semiannually in arrears on April 15 and October 15 of each year, beginning October 15, 2020. Interest accrues on the 2026 Notes from the last date to which interest has been paid or duly provided for or, if no interest has been paid or duly provided for, from February 10, 2020. Unless earlier converted, redeemed or repurchased, the 2026 Notes mature on April 15, 2026.

The Company used approximately $66.3 million (excluding cash payments relating to accrued interest and fractional shares) from its sale of the 2026 Notes and issued 722,423 shares of common stock at $32.43 per share out of treasury stock with an average cost basis of $3.37 per share to repurchase approximately $66.3 million in aggregate principal amount of the 2024

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Notes through individually negotiated transactions. Of the total price paid for the 2024 Notes, $59.0 million was allocated to the 2024 Notes settlement, $30.8 million was allocated to the equity component, and $1.0 million was used to pay off accrued interest on the 2024 Notes. The consideration transferred was allocated to the liability and equity components of the 2024 Notes using the equivalent rate that reflected the borrowing rate for a similar non-convertible debt instrument immediately prior to settlement. The transaction resulted in a loss on settlement of convertible notes of $8.1 million, which is recorded as a Loss on extinguishment of debt in the Company’s unaudited condensed consolidated statements of operations. The loss represents the difference between (i) the fair value of the liability component and (ii) the sum of the carrying value of the debt component and any unamortized debt issuance costs at the time of settlement.

The carrying amount of the liability component was calculated by estimating the fair value of similar notes that do not have associated convertible features. The carrying amount of the equity component, representing the conversion option, was determined by deducting the fair value of the liability component from the fair value amount of the Notes. The valuation model used in determining the fair value of the liability component for the Notes includes inputs, such as the implied debt yield within the nonconvertible borrowing rate. The implied estimated effective rate of the liability component of the 2024 Notes and 2026 Notes was 10.2% and 7.3%, respectively.

The Notes are senior, unsecured obligations of the Company. The 2024 Notes and the 2026 Notes are convertible, in whole or in part, at the option of the holder, upon the occurrence of specified events or certain fundamental changes set forth in the Indentures prior to the close of business on the business day immediately preceding October 15, 2023 and October 15, 2025, respectively; and, thereafter, at any time until the close of business on the second business day immediately preceding maturity. The 2024 Notes are convertible into Company common stock at an initial conversion rate of 35.0217 shares per $1,000 principal amount and the 2026 Notes are convertible into Company common stock at an initial conversion rate of 23.2722 shares per $1,000 principal amount. Upon conversion, the Company may elect to settle by paying or delivering either solely cash, shares of Company common stock or a combination of cash and shares of Company common stock.

In accordance with ASC Topic 470-20 Debt with Conversion and Other Options — Beneficial Conversion Features, the initial measurement of the 2024 Notes at fair value resulted in a liability of $62.4 million and as such, the calculated discount resulted in an implied value of the convertible feature recognized in Additional Paid in Capital of $17.6 million; and the initial measurement of the 2026 Notes at fair value resulted in a liability of $93.8 million and as such, the calculated discount resulted in an implied value of the convertible feature recognized in Additional Paid in Capital of $26.2 million. Issuance costs for the Notes amounted to $4.9 million and $4.2 million for the 2024 Notes and 2026 Notes, respectively. These costs were allocated to debt and equity components on a ratable basis. For the 2024 Notes this amounted to $3.8 million and $1.1 million to the debt and equity components, respectively. For the 2026 Notes this amounted to $3.3 million and $0.9 million to the debt and equity components, respectively.

The Indentures contain covenants that, among other things, restrict the Company’s ability to merge, consolidate or sell, or otherwise dispose of, substantially all of its assets and customary Events of Default (as defined in the Indentures).

As a result of the changes to the equity components of the Notes, the Company recognized a deferred income tax benefit of $5.4 million during the three months ended March 31, 2020.

The following table summarizes information about the net carrying amounts of the Notes as of March 31, 2021:

(in thousands)	2024 Notes		2026 Notes
Principal amount of notes outstanding	$	13,750	$	120,000
Unamortized discount (including unamortized debt issuance cost)	(2,447)		(24,984)
Total long-term portion of notes payable	$	11,303	$	95,016

The following table summarizes interest expense recognized on the Notes:

(in thousands)	Three months ended March 31,
	2021		2020
Contractual interest expense	$	(1,017)	$	(1,014)
Amortization of debt issuance costs and discount	(1,174)		(958)
Total interest expense	$	(2,191)	$	(1,972)

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The following table summarizes the future principal payments for the Notes as of March 31, 2021 (in thousands):

2021, remaining	$	—
2022	—
2023	—
2024	13,750
2025	—
Thereafter	120,000
Total	$	133,750

In connection with the acquisition of AccSys, LLC in December 2019, the Company entered into a $2.0 million subordinated promissory note. The note bears interest at 5.75% per annum, with monthly payments of principal and interest in the amount of $60,625 payable beginning January 15, 2020 through maturity on December 15, 2022. As of March 31, 2021, the outstanding balance of the subordinated promissory note was $1.2 million of which $0.7 million was in the current portion of long-term debt. The Company's future minimum principal payments are $0.5 million and $0.7 million for the remainder of 2021 and 2022, respectively.

Note 7 — Common Stock

On October 5, 2020, the Company completed an underwritten public offering (the “Secondary Offering”) of 3,350,000 shares of common stock at a price to the public of $38.00 per share, resulting in $121.8 million of proceeds, net of underwriting discounts and commissions and offering expenses payable by the Company. In connection with the Secondary Offering, the Company granted Jeffries LLC, the underwriter of the offering, a 30 day option to purchase up to an additional 502,500 shares of common stock at the same public offering price, less underwriting discounts and commissions. On November 3, 2020, Jeffries, LLC partially exercised its option and purchased 266,022 shares of common stock, resulting in an additional $9.6 million of proceeds, net of underwriting discounts and commissions and offering expenses payable by the Company.

Note 8 — Stock Based Compensation

The Company applies the fair value recognition provisions of ASC Topic 718: Stock Compensation. Stock-based compensation expense, net of forfeitures of $34.0 thousand and $52.0 thousand for March 31, 2021 and March 31, 2020, respectively, was recorded to the following line items in the consolidated statements of operations for the three months ended March 31:

	2021		2020
Cost of Sales - Contracts	$	67	$	94
Selling, general and administrative	1,253		995
Total stock-based compensation expense	$	1,320	$	1,089

At March 31, 2021, the aggregate unrecognized compensation expense related to unvested equity awards was $9.1 million, which is expected to be recognized as compensation expense in fiscal years 2021 through 2024.

A summary of stock option activity for the three months ended March 31, 2021 is below:

(in thousands, except for exercise price)	Options Outstanding	Weighted Average Exercise Price
Outstanding at January 1, 2021	957	$	14.29
Exercised	(34)	12.29
Canceled/forfeited	(29)	18.78
Outstanding at March 31, 2021	894	$	14.22

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A summary of unvested restricted stock activity for the three months ended March 31, 2021 is below:

(in thousands, except for award value)	Restricted Stock Awards	Weighted Average Award Value
Outstanding at January 1, 2021	61	$	25.62
Granted	2	22.36
Vested	(33)	24.91
Forfeited and cancelled	(1)	20.94
Outstanding at March 31, 2021	29	$	26.25

A summary of unvested restricted stock units (“RSU”) activity for the three months ended March 31, 2021 is below:

(in thousands, except for award value)	RSU Awards	Weighted Average Award Value
Outstanding at January 1, 2021	427	$	15.46
Granted	73	76.13
Vested	(86)	16.40
Outstanding at March 31, 2021	414	$	26.22

Note 9 — Net Loss Per Share

Earnings per share is calculated in accordance with ASC Topic 260: Earnings per Share, which specifies the computation, presentation and disclosure requirements for earnings per share (“EPS”). It requires the presentation of basic and diluted EPS. Basic EPS excludes all dilution and is based upon the weighted average number of shares of common stock outstanding during the period. Diluted EPS reflects the potential dilution that would occur if convertible securities or other contracts to issue common stock were exercised. At March 31, 2021, there were 894,000 anti-dilutive stock options outstanding compared to 951,000 as of March 31, 2020. At March 31, 2021 there were 414,000 anti-dilutive restricted stock units compared to 67,000 as of March 31, 2020.

The potential effects of 2024 Notes and 2026 Notes conversion features were excluded from the diluted net loss per share as of March 31, 2021 and March 31, 2020. Potential shares from 2024 Notes and 2026 Notes conversion features at respective maximum conversion rates of 46.4037 per share and 30.8356 per share are approximately 638,051 and 3,700,272, respectively. Refer to “Note 6 — Debt” for additional information.

Note 10 — Contingencies

From time to time, the Company is party to legal proceedings arising in the ordinary course of business. Additionally, U.S. Government contract costs are subject to periodic audit and adjustment. Based on information currently available, and based on its evaluation of such information, the Company believes the legal proceedings in which it is currently involved are not material or are not likely to result in a material adverse effect on the Company’s business, financial condition or results of operations, or cannot currently be estimated.

On March 21, 2019, Kandice Neals on behalf of herself and others similarly situated (the “Neals Plaintiff”) filed a complaint against PAR Technology Corporation in the Circuit Court of Cook County, Illinois County Department, Chancery Division. The complaint asserted that PAR Technology Corporation violated the Illinois Biometric Information Privacy Act in the alleged collection, use, and storage of her and others' biometric data derived from fingerprint scans taken for authentication purposes on point-of-sale systems. The lawsuit was removed to the Federal District Court for the Northern District of Illinois (the “District Court”) and was subsequently dismissed on December 19, 2019 without prejudice. On January 15, 2020, the Neals Plaintiff filed an amended complaint against ParTech, Inc. with the District Court. On January 29, 2020, ParTech, Inc. filed its answer and affirmative defenses to the amended complaint. The Company believes that this lawsuit is without merit. The Company’s estimated liability for this complaint is not material and related contingencies are not expected to have a material effect on the Company’s financial statements.

In 2016, the Company's Audit Committee commenced an internal investigation into conduct at the Company's China and Singapore offices and voluntarily notified the SEC and the U.S. Department of Justice (“DOJ”) of the internal investigation. Following the conclusion of the Audit Committee's internal investigation, the Company voluntarily reported the relevant findings of the investigation to the China and Singapore authorities. In early April 2019, the SEC notified the Company that

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based on current information, it did not intend to recommend an enforcement action against the Company; shortly thereafter, the DOJ advised that it did not intend to separately proceed. Based on recent communications from the Singaporean authority, a penalty related to this matter is probable; the Company’s estimated liability for this penalty is not material and related contingencies are not expected to have a material effect on the Company’s financial statements. The Company has cooperated with the Chinese authorities, but it is unable to predict what actions the Chinese agencies might take at this time.

Note 11 — Segment and Related Information

The Company is organized in two segments, Restaurant/Retail and Government. Management views the Restaurant/Retail and Government segments separately in operating its business, as the products and services are different for each segment.

The Restaurant/Retail segment is a provider of software, systems and services to the restaurant and retail industries. The Restaurant/Retail segment provides multi-unit and individual restaurants, franchisees, and enterprise customers in the three major restaurant categories (fast casual, quick serve, and table service) a fully integrated cloud solution with its Brink POS cloud software and POS hardware for the front-of-house, its back-office cloud software Data Central for the back-of-house, and its wireless headsets for drive-thru order taking. This segment also offers a comprehensive portfolio of services to support its customer' technology and hardware requirements before, during and after software and/or hardware deployments. The Government segment performs complex technical studies, analysis, experiments, develops innovative solutions, and provides on-site engineering in support of advanced defense, security and aerospace systems. This segment also provides expert on-site services for operating and maintaining U.S. Government-owned communication assets.

Information noted as “Other” primarily relates to the Company’s corporate operations.

Information as to the Company’s segments is set forth below:

(in thousands)	Three Months Ended March 31,
	2021		2020
Net Revenues:
Restaurant/Retail	$	36,584	$	37,409
Government	17,883		17,323
Total	$	54,467	$	54,732
Operating loss:
Restaurant/Retail	$	(9,285)	$	(6,070)
Government	1,190		1,179
Other	2,074		(783)
Total	(6,021)		(5,674)
Other expense, net	(51)		(406)
Interest expense, net	(2,160)		(1,972)
Loss on extinguishment of debt	—		(8,123)
Loss before benefit from income taxes	$	(8,232)	$	(16,175)
Depreciation, amortization and accretion:
Restaurant/Retail	$	2,429	$	1,855
Government	36		16
Other	1,525		1,271
Total	$	3,990	$	3,142

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Segment information, continued:

(in thousands)	Three Months Ended March 31,
	2021		2020
Capital expenditures including software costs:
Restaurant/Retail	$	1,517	$	1,707
Government	152		211
Other	—		122
Total	$	1,669	$	2,040
Revenues by country:
United States	$	50,603	$	52,631
Other Countries	3,864		2,101
Total	$	54,467	$	54,732

The following table represents assets by reporting segment.

(in thousands)	March 31, 2021		December 31, 2020
Restaurant/Retail	$	141,330	$	140,606
Government	13,165		13,150
Other	184,180		189,993
Total	$	338,675	$	343,749

The following table represents identifiable long-lived tangible assets by country based on the location of the assets.

(in thousands)	March 31, 2021		December 31, 2020
United States	$	247,937	$	250,275
Other Countries	14,449		16,570
Total	$	262,386	$	266,845

The following table represents goodwill by reporting segment.

(in thousands)	March 31, 2021		December 31, 2020
Restaurant/Retail	$	40,478	$	40,478
Government	736		736
Total	$	41,214	$	41,214

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Customers comprising 10% or more of the Company’s total revenues by reporting segment are summarized as follows:

	Three Months Ended March 31,
	2021		2020
Restaurant/Retail reporting segment:
Dairy Queen	9	%	16	%
Yum! Brands, Inc.	12	%	11	%
Government reporting segment:
U.S. Department of Defense	33	%	32	%
All Others	46	%	41	%
	100	%	100	%

No other customer within All Others represented 10% or more of the Company’s total revenue for the three months ended March 31, 2021 or 2020.

Note 12 — Fair Value of Financial Instruments

The Company’s financial instruments have been recorded at fair value using available market information and valuation techniques. The fair value hierarchy is based upon three levels of input, which are:

Level 1 — quoted prices in active markets for identical assets or liabilities (observable)

Level 2 — inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities, quoted prices in inactive markets, or other inputs that are observable market data for essentially the full term of the asset or liability (observable)

Level 3 — unobservable inputs that are supported by little or no market activity, but are significant to determining the fair value of the asset or liability (unobservable)

The Company’s financial instruments primarily consist of cash and cash equivalents, trade receivables, trade payables, debt instruments and deferred compensation assets and liabilities. The carrying amounts of cash and cash equivalents, trade receivables and trade payables as of March 31, 2021 and December 31, 2020 were considered representative of their fair values. The estimated fair value of the 2024 Notes and 2026 Notes at March 31, 2021 was $32.0 million and $206.0 million, respectively. The valuation techniques used to determine the fair value of the 2024 Notes and the 2026 Notes are classified within Level 2 of the fair value hierarchy.

The deferred compensation assets and liabilities primarily relate to the Company’s deferred compensation plan, which allows for pre-tax salary deferrals for certain key employees. Changes in the fair value of the deferred compensation liabilities are derived using quoted prices in active markets of the asset selections made by the participants. The deferred compensation liabilities are classified within Level 2, the fair value classification as defined under FASB ASC Topic 820: Fair Value Measurements, because their inputs are derived principally from observable market data by correlation to the hypothetical investments. The Company holds insurance investments to partially offset the Company’s liabilities under its deferred compensation plan, which are recorded at fair value each period using the cash surrender value of the insurance investments.

The amounts owed to employees participating in the deferred compensation plan at March 31, 2021 was $2.6 million compared to $2.8 million at December 31, 2020 and is included in other long-term liabilities on the balance sheets.

The Company's Level 3 liability had a fair value of $0 at March 31, 2021 and December 31, 2020.

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The following table provides quantitative information associated with the fair value measurement of the Company’s Level 3 liability for contingent consideration at March 31, 2021 and December 31, 2020.

Contingency Type	Maximum Payout (undiscounted) (in thousands)		Fair Value		Valuation Technique	Unobservable Inputs	Weighted Average or Range
Revenue-based payments	$	1,965	$	—	Monte Carlo	Revenue volatility	25.0	%
						Discount rate	14.0	%
						Projected year(s) of payment	2021-2022

Note 13 — Subsequent Event

On April 8, 2021, the Company, ParTech, Inc., and Sliver Merger Sub, Inc., a wholly owned subsidiary of ParTech, Inc. (“Merger Sub”), entered into an Agreement and Plan of Merger (the “Merger Agreement”) with Punchh Inc. (“Punchh”), and Fortis Advisors LLC (“Stockholder Representative”), solely in its capacity as the initial Stockholder Representative. The Merger was executed as part of the Company's strategy to be a unified commerce cloud platform for restaurants and retailers, and included the addition of Punchh's loyalty and customer engagement platform. Pursuant to the Merger Agreement, on April 8, 2021, Merger Sub merged with and into Punchh (the “Merger”), with Punchh surviving the Merger and becoming a wholly owned subsidiary of the Company. In connection with the Merger, the Company paid former Punchh stockholders approximately $500.0 million (including holders of vested options and warrants) consisting of approximately (i) $390.0 million in cash (the “Cash Consideration”), and (ii) 1,594,202 shares of the Company's common stock, in each case subject to certain adjustments (including customary adjustments for Punchh cash, debt, debt-like items, and net working capital at closing) for 100% of the equity interests in Punchh.

In connection with, and to partially fund the Cash Consideration for, the Merger, on April 8, 2021, the Company entered into (i) a credit agreement, as the borrower, with certain of its U.S. subsidiaries, as guarantors, the lenders that are party thereto, and Owl Rock First Lien Master Fund, L.P., as administrative agent and collateral agent, that provides for a term loan in an initial aggregate principal amount of $180.0 million; and (ii) securities purchase agreements with each of PAR Act III, LLC (“Act III”), and certain funds and accounts advised by T. Rowe Price Associates, Inc., acting as investment adviser, to raise approximately $160.0 million through a private placement of the Company's common stock. The Company also issued to Act III a warrant to purchase 500,000 shares of the Company's common stock with an exercise price of $76.50 per share.

The initial accounting for the business combination was incomplete at May 10, 2021; however, the Company's financial results for the three-month period ending March 31, 2021 did include acquisition related costs of $0.7 million. The assets and liabilities of Punchh will be adjusted to their respective fair values as of April 8, 2021, the closing date of the transaction, including working capital, property, plant and equipment, and identifiable intangible assets acquired through the Merger. The excess of the purchase price over the fair value of net assets acquired will be recorded to goodwill. Intangible assets acquired include, but are not necessarily limited to, developed technology and customer relationships. The estimated acquisition date fair value of these and other acquired assets and liabilities assumed may ultimately be based, in part, on inputs that are unobservable. The Company's initial purchase price allocation will be presented in the Company's Form 10-Q for the quarter ending June 30, 2021.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

When used in this Quarterly Report on Form 10-Q (“Quarterly Report”), the terms “PAR”, “the Company,” “we,” “us” and “our” refers to PAR Technology Corporation and its consolidated subsidiaries, unless the context indicates otherwise. The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our financial statements and the notes thereto included under Part I, Item 1 of this Quarterly Report and our audited consolidated financial statement and the notes thereto included under Part II, Item 8 of the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2020 filed with the SEC on March 16, 2021 (“2020 Annual Report”). See also, “Forward-Looking Statements”.

Overview

PAR Technology Corporation operates in two distinct reporting segments: Restaurant/Retail and Government. Our Restaurant/Retail segment provides point-of-sale (“POS”) software and hardware, back-office software, and integrated technical solutions to the retail and restaurant industries. Our Government segment provides intelligence, surveillance, and reconnaissance solutions (“ISR”) and mission systems support to the Department of Defense (“DoD”) and other Federal agencies.

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Our Restaurant/Retail segment is a leading provider of POS software, systems, and services to the restaurant and retail industries. Our promise is to deliver the solutions that connect people to the restaurants, meals, and moments they love. We provide multi-unit and individual restaurants, franchisees, and enterprise customers in the three major restaurant categories: fast casual, quick serve, and table service, a fully integrated cloud solution, with our leading Brink POS cloud software and our point-of-sale hardware for the front-of-house, our leading back-office cloud software - Data Central - for the back-of-house, and our wireless headsets for drive-thru order taking.

The Brink POS is an open solution offering customers the opportunity to integrate with third party products and in-house systems. In support of our customers need to quickly adapt to changing market conditions, we claim the largest integration ecosystem – 200+ partners across various product solution categories including mobile/online ordering, self-ordering kiosks, loyalty programs, kitchen video systems, guest surveys, enterprise reporting, and other solutions relevant to our customers’ businesses, including our cloud-based back-office solution - Data Central. These integration capabilities enables restaurants to increase visits, customer check size, improve operational efficiency, and most importantly, position them to win in an ever changing and challenging market.

Our open architecture POS platforms are optimized to host our POS software applications, as well as many third-party POS applications, and are compatible with a variety of peripheral devices. We partner with numerous vendors that offer complementary in-store peripherals, such as cash drawers, card readers and printers and kitchen video systems, allowing us to deliver a completely integrated solution through one vendor.

We believe our software, hardware and integrated solutions uniquely position us to be a leader in assisting customers to innovate and improve their in-store operations in a rapidly changing and challenging market, particularly in light of the continued impacts of the COVID-19 pandemic on the restaurant industry. Our continued success and growth will depend upon our ability to advance and create new technology, products and services to meet customer demands, as well as deploy capital and resources that uniquely deliver customer value. This includes the development and introduction of new products and services, targeted acquisitions and a constant review of internal spend.

PAR's Government segment provides technical expertise in contract development of advanced systems and software solutions for the DoD and other Federal agencies, as well as satellite, communication, and IT mission systems support at a number of U.S. Government facilities both in the U.S. and worldwide. The Government segment is focused on two principal offerings, intelligence solutions and mission systems contract support, with additional revenue from a small number of licensed software products for use in analytic and operational environments that leverage geospatial intelligence data. We believe our highly relevant technical competencies, intellectual property, and investments in new technologies provide opportunities to offer systems integration, products, and highly-specialized service solutions to the U.S. DoD and other Federal agencies. The general uncertainty in U.S. defense total workforce policies (military, civilian, and contract), procurement cycles, and spending levels for the next several years are factors we monitor as we develop and implement our business strategy for our Government segment.

COVID 19 Update

The COVID-19 pandemic continues to cause significant disruption to the U.S. and global economies. While certain foreign jurisdictions, such as Canada and Europe, have re-imposed lockdowns and curfews in 2021, a number of localities in the U.S. have eased restrictions in the first quarter of 2021 and the U.S. economy continues to show signs of recovery. Although our business began experiencing the impact of the COVID-19 in the second quarter of 2020, we have seen improvements in our financial results as markets have strengthened and businesses have gained confidence in the progress to control the pandemic in the U.S. Beginning in the second half of 2020 through the quarter ended March 31, 2021, revenue has been in line with or above prior year results, our annual recurring revenue has increased quarter-over-quarter, and we have booked at least 1,181 new Brink POS sites in each of the last three quarters. Our Government business continues to not be materially impacted by the COVID-19 pandemic.

We continue to monitor the effects and potential effects of the COVID-19 pandemic on all aspects of our business, however it is difficult to predict the full impact of the COVID-19 pandemic on our business in future periods. The pandemic may affect our Restaurant/Retail business in certain ways, including causing disruptions in our supply chain, increasing payment defaults by customers, causing reductions or delays in software or hardware deployments and curtailing customer demand, any of which could adversely impact our business, operations, financial condition and financial results.

Recent Developments

•On April 8, 2021, we acquired Punchh Inc (“Punchh”) for approximately $500 million paid in cash and shares of PAR common stock to Punchh shareholders. The cash consideration for the acquisition was primarily financed with a combination of equity and debt. Refer to the “Liquidity and Capital Resource” section of Management's Discussion

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and Analysis for additional acquisition financing information. The acquisition enabled us to take an important step in executing our strategy to be the leading unified commerce cloud platform for restaurants and retailers. The addition of Punchh's loyalty and customer engagement platform positions us to offer integrated point-of-sale, back office, payment and customer engagement solutions across channels. Refer to Note 13 — “Subsequent Event” for additional information.

Condensed Consolidated Results of Operations —

Three months ended March 31, 2021 Compared to Three months ended March 31, 2020

We reported consolidated revenues of $54.5 million for the quarter ended March 31, 2021, a decrease of 0.5% from $54.7 million recorded for the quarter ended March 31, 2020. Our net loss from operations was $8.3 million, or $0.38 per diluted share, for the first quarter of 2021, compared to a net loss of $10.9 million, or $0.61 per diluted share, for the first quarter of 2020.

Product revenues were $18.6 million for the quarter ended March 31, 2021, comparable with the $18.6 million recorded for the quarter ended March 31, 2020.

Service revenues were $18.0 million for the quarter ended March 31, 2021, a decrease of 4.3% from the $18.8 million recorded for the quarter ended March 31, 2020, primarily driven by a $1.8 million decrease in implementation revenue partially offset by $0.9 million increase in software revenue.

Contract revenues were $17.9 million for the quarter ended March 31, 2021, an increase of 3.5% or $0.6 million from $17.3 million recorded for the quarter ended March 31, 2020. The favorable increase in contract revenue was driven by stronger backlog in our intelligence, surveillance, and reconnaissance (“ISR”) solutions product line entering 2021.

Product margins for the quarter ended March 31, 2021 were 19.8%, compared to 20.0%, recorded for the quarter ended March 31, 2020. The decrease in margin is primarily due to increased overheads costs.

Service margins for the quarter ended March 31, 2021 were 29.6%, compared to 32.6% recorded for the quarter ended March 31, 2020, primarily driven by a decrease in implementation revenue and increase in software related costs.

Contract margins for the quarter ended March 31, 2021 were 6.7%, compared to 6.9% for the quarter ended March 31, 2020, primarily due to reduced revenues in Mission Systems and higher labor costs compared to the quarter ended March 31, 2020.

Selling, general, and administrative expenses increased to $14.5 million for the quarter ended March 31, 2021 from $11.6 million for the quarter ended March 31, 2020, an increase of 24.9%. The increase was primarily driven by a $1.1 million increase in variable compensation and $0.7 million in acquisition costs related to our acquisition of Punchh, Inc on April 8th, 2021.

Research and development expenses were $5.8 million for the quarter ended March 31, 2021, an increase of $0.9 million from $4.9 million for the quarter ended March 31, 2020, driven primarily by an increase in Brink POS and Data Central development.

For the quarters ended March 31, 2021 and March 31, 2020, we recorded $0.3 million and $0.2 million, respectively of amortization expense associated with acquired identifiable non-developed technology intangible assets and recorded as cost of sales within service costs of sales.

Also included in operating expense for the three-months ended March 31, 2021 was a $4.4 million gain on insurance proceeds received in connection with the Company's settlement of a legacy claim. There was no comparable reduction to expense for the three months ended March 31, 2020.

In other expense, net, we recorded $0.1 million for the quarter ended March 31, 2021, compared to other expense, net, of $0.4 million recorded for the quarter ended March 31, 2020.

In interest expense, net, we recorded $2.2 million for the quarter ended March 31, 2021, compared to $2.0 million recorded for the quarter ended March 31, 2020. This increase was primarily driven by an increase in the balance of convertible debt and associated interest expense related to the 2026 Notes issued in the first quarter of 2020. Interest expense, net includes $1.2 million of non-cash accretion of debt discount and amortization of issuance costs for the three months ended March 31, 2021 compared with $1.0 million for the same period last year.

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Segment Revenue by Product Line are set forth below:

	Three Months Ended March 31				$		%
(in thousands)	2021		2020		variance		variance
Restaurant/Retail
Hardware	$	17,835	$	18,137	$	(302)	(2)	%
Software	7,876		6,944		932		13	%
Services	10,873		12,328		(1,455)		(12)	%
Total Restaurant Retail*	$	36,584	$	37,409	$	(825)	(2)	%
Government
Intelligence, surveillance, and reconnaissance	$	9,547	$	8,772	$	775	9	%
Mission systems	8,131		8,448		(317)		(4)	%
Product sales	205		103		102		99	%
Total Government	$	17,883	$	17,323	$	560	3	%
Total Net Revenue	$	54,467	$	54,732	$	(265)	(0.5)	%

Liquidity and Capital Resources

For the three months ended March 31, 2021 our primary source of liquidity was existing cash and cash equivalents generated through financing transactions in 2020. Cash used in operating activities was $3.4 million for the three months ended March 31, 2021, compared to $15.1 million for the three months ended March 31, 2020. This variance was driven primarily by improvements in working capital requirements.

Cash used in investing activities was $1.7 million for the three months ended March 31, 2021 compared to $2.0 million for the three months ended March 31, 2020. Investing activities during the three months ended March 31, 2021 included capital expenditures of $1.5 million for developed technology costs associated with our Restaurant/Retail segment software platforms compared to $1.9 million for software platforms for the quarter ended March 31, 2020.

Cash used in financing activities was $2.1 million for the three months ended March 31, 2021, compared to cash provided by financing activities of $49.4 million for the three months ended March 31, 2020. During the three months ended March 31, 2020, we received net proceeds of $49.5 million from the $120.0 million issuance of the 2026 Notes offset by the repurchase of a majority of the 2024 Notes.

On April 8, 2021, we entered into a merger agreement with Punchh Inc., Punchh survived the merger becoming our wholly owned subsidiary. In connection with the merger, we paid former Punchh stockholders an aggregate of approximately (i) $390.0 million in cash (the “Cash Consideration”), and (ii) 1,594,202 shares of our common stock. To partially fund the Cash Consideration, we entered into a credit agreement with the lenders thereto and Owl Rock First Lien Master Fund, L.P. as administrative agent and collateral agent that provides for a term loan in an initial aggregate principal amount of $180.0 million, and securities purchase agreements with each of PAR Act III, LLC, and certain funds and accounts advised by T. Rowe Price Associates, Inc., acting as investment adviser to raise approximately $160.0 million through a private placement of our common stock. The credit facility matures four years from the date of the credit agreement, and the outstanding loans thereunder bear interest currently at a rate equal to the Eurocurrency rate plus a margin of 4.75%. The remainder of the Cash Consideration was provided from our cash and cash equivalent accounts. Total cash used from our balance sheet for the merger including transaction costs was approximately $66.0 million. Refer to Part I, Refer to Note 13 — “Subsequent Event” for additional information.

We expect our available cash and cash equivalents will be sufficient to meet our operating needs for the next 12 months. Our actual cash needs will depend on many factors, including our rate of revenue growth, growth of our SaaS revenues, the timing and extent of spending to support our product development efforts, the timing of introductions of new products and enhancements to existing products, market acceptance of our products, and the factors described above in this Part I, Item 2. “Management's Discussion and Analysis of Financial Condition and Results of Operations” and elsewhere in this Quarterly Report for the fiscal period ended March 31, 2021, and in the 2020 Annual Report and our other filings with the SEC.

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Off-Balance Sheet Arrangements

We do not have any off-balance sheet arrangements or obligations.

Contractual Obligations

As of March 31, 2021, there were no material changes in our contractual obligations from those reported in our 2020 Annual Report.

Critical Accounting Policies and Estimates

Our condensed consolidated financial statements are based on the application of accounting principles generally accepted in the United States of America (“GAAP”). GAAP requires the use of estimates, assumptions, judgments and subjective interpretations of accounting principles that have an impact on the assets, liabilities, revenue, and expense amounts reported. We believe our use of estimates and underlying accounting assumptions adhere to GAAP and are consistently applied. Valuations based on estimates are reviewed for reasonableness and adequacy on a consistent basis. Primary areas where financial information is subject to the use of estimates, assumptions and the application of judgment include revenue recognition, accounts receivable, inventories, accounting for business combinations, contingent consideration, goodwill and intangible assets, and taxes. Our critical accounting policies have not changed materially from the discussion of those policies included under “Critical Accounting Policies and Estimates” in the 2020 Annual Report.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Foreign Currency Exchange Risk

Our primary exposures relate to certain non-dollar denominated sales and operating expenses in Europe and Asia. These primary currencies are the Great British Pound, the Euro, the Australian dollar, the Singapore dollar and the Chinese Renminbi. Accordingly, changes in exchange rates may negatively affect our revenue and net income (loss) as expressed in U.S. dollars. We also have foreign currency risk related to foreign currency transactions and monetary assets and liabilities, including intercompany balances denominated in currencies that are not the functional currency. We have experienced and will continue to experience fluctuations in our net income (loss) as a result of gains (losses) on these foreign currency transactions and the remeasurement of monetary assets and liabilities. As of March 31, 2021, the impact of foreign currency exchange rate changes on our revenues and net income (loss) have not been material. The volatility of exchange rates depends on many factors that we cannot forecast with reliable accuracy.

Interest Rate Risk

As of March 31, 2021, we had $13.8 million and $120.0 million in aggregate principal amount of the 2024 Notes and 2026 Notes outstanding, respectively. We carry the Notes at face value less amortized discount on the consolidated balance sheet. Since the Notes bear interest at fixed rates, we have no financial statement risk associated with changes in interest rates. However, the fair value of the Notes changes when the market price of our stock fluctuates or interest rates change.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) as of March 31, 2021. Based on that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were not effective as of such date due to material weaknesses in our internal control over financial reporting previously identified in Item 9A. “Controls and Procedures” of our 2020 Annual Report.

Remediation Efforts to Address the Material Weaknesses

Our remediation efforts previously identified in Item 9A. “Controls and Procedures” of our 2020 Annual Report to address the identified material weaknesses are ongoing as we continue to implement and document necessary policies, procedures, and internal controls. While we believe the steps taken to date and those planned for future implementation will improve the effectiveness of our internal control over financial reporting, we have not completed all remediation efforts. The material

24

weaknesses cannot be considered remediated until applicable controls have operated for a sufficient period of time and management has concluded, through testing, that these controls are operating effectively.

Changes in Internal Control Over Financial Reporting.

There were no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during the quarter ended March 31, 2021 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Part II - Other Information

Item 1. Legal Proceedings

The information in Note 10 – Contingencies, to the financial statements, is responsive to this Item and is incorporated by reference herein.

Item 1A. Risk Factors

The risks described in the “Risk Factors” section of our 2020 Annual Report, as amended and supplemented by this Quarterly Report, including the risks below, remain current in all material respects.

Servicing our debt may require a significant amount of cash, and we may not have sufficient cash flow from our operating subsidiaries to pay our debt.

In connection with, and to partially fund the purchase price of our acquisition of Punchh Inc., the Company, as the borrower, with certain of its U.S. subsidiaries, as guarantors, entered into a credit agreement on April 8, 2021 with the lenders thereto and Owl Rock First Lien Master Fund, L.P., as the administrative agent and collateral agent, that provides for a term loan in an initial aggregate principal amount of $180.0 million. As of May 10, 2021, $180.0 million of the term loan are outstanding, and we had $180.0 million aggregate principal amount of the 2024 Notes and 2026 Notes outstanding.

Our ability to make scheduled payments on the principal of, to pay interest on, or to refinance our debt, including our debt evidenced by the 2024 Notes and 2026 Notes and under the term loan, depends on our future performance, which is subject to economic, financial, competitive, and other factors beyond our control. Our operating subsidiaries may not generate sufficient cash flow from operations in the future to service our debt. If our operating subsidiaries are unable to generate such cash flow, we may be required to adopt one or more alternatives, such as selling assets, restructuring debt or obtaining additional equity capital on terms that may be onerous or highly dilutive. Our ability to raise funds through additional financing, such as the issuance of equity or debt securities, refinancing our debt, and otherwise accessing the credit and capital markets at the times and in the amounts needed and on acceptable terms will depend on the capital markets and our financial condition at such time. We may not be able to engage in any of these activities on desirable terms or at all, which could result in a default on our debt obligations, and materially and adversely affect our financial condition and restrict our operations.

The covenants in the credit agreement that govern our indebtedness under the term loan may limit our operating and financial flexibility.

The covenants in the credit agreement limit our ability to:

•incur debt and liens;

•make investments, loans and advances;

•consummate a merger or consolidation;

•sell, lease, assign, transfer or otherwise dispose of property;

•declare or pay dividends;

•prepay, redeem or repurchase debt;

•engage in affiliate transactions;

•change our business; and

•terminate or modify our organizational documents.

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Under the Credit Agreement, the Company is required to maintain liquidity of at least $20 million and a first lien net annual recurring revenue leverage ratio of no greater than the level set forth in the Credit Agreement for the relevant quarter, which starts at 2.60 to 1.00 and declines over time to 1.30 to 1.00.

These covenants may limit our ability to make strategic acquisitions, fund investments or otherwise engage in other business activities that could be in our interest.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Under our equity incentive plan, employees may elect to have us withhold shares to satisfy minimum statutory federal, state and local tax withholding obligations arising from the vesting of their restricted stock and restricted stock units. When we withhold these shares, we are required to remit to the appropriate taxing authorities the market price of the shares withheld, which could be deemed a purchase of shares by us on the date of withholding. For the three months ended March 31, 2021, 61,181 shares were withheld at an average price of $74.88 per share.

Item 6. Exhibits

Exhibit Number		Incorporated by reference into this Quarterly Report on Form 10-Q		Date Filed or Furnished
	Exhibit Description	Form	Exhibit No.
2.1*	Agreement and Plan of Merger, dated April 8, 2021, by and among PAR Technology Corporation, ParTech, Inc., Sliver Merger Sub Inc., Punchh Inc. and Fortis Advisors LLC.	Form 8-K (File No. 001-09720)	2.1	4/8/2021
10.1††	Amendment to Employment Letter between PAR Technology Corporation and Savneet Singh, dated February 16, 2021	Form 10-K (File No. 001-09720)	10.24	3/16/2021
10.2	Credit Agreement, dated April 8, 2021, by and among PAR Technology Corporation, its subsidiaries party thereto as guarantors and Owl Rock First Lien Master Fund, L.P., as administrative agent.	Form 8-K (File No. 001-09720)	10.1	4/8/2021
10.3*	Securities Purchase Agreement, dated April 8, 2021, between PAR Technology Corporation and PAR Act III, LLC.	Form 8-K (File No. 001-09720)	10.2	4/8/2021
10.4*	Securities Purchase Agreement, dated April 8, 2021, among PAR Technology Corporation and certain funds and accounts advised by T. Rowe Price Associates, Inc., acting as investment adviser.	Form 8-K (File No. 001-09720)	10.3	4/8/2021
10.5	Common Stock Purchase Warrant, dated April 8, 2021, in favor of PAR Act III, LLC. of Principal Financial Officer pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934, as amended	Form 8-K (File No. 001-09720)	10.7	4/8/2021
31.1	Certification of Principal Executive Officer pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934, as amended			Filed herewith
31.2	Certification of Principal Financial Officer pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934, as amended			Filed herewith
32.1	Certification of Principal Executive Officer pursuant to Rule 13a-14(b) of the Securities Exchange Act of 1934, as amended, and 18 U.S.C. Section 1350			Furnished herewith
32.2	Certification of Principal Financial Officer pursuant to Rule 13a-14(b) of the Securities Exchange Act of 1934, as amended, and 18 U.S.C. Section 1350			Furnished herewith
101.INS	XBRL Instance Document			Filed herewith
101.SCH	XBRL Taxonomy Extension Schema Document			Filed herewith
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document			Filed herewith

* The schedules and exhibits to such agreement have been omitted pursuant to Item 601(a)(5) of Regulation S-K.

†† Indicates management contract or compensatory plan or arrangement.

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Exhibit Number		Incorporated by reference into this Quarterly Report on Form 10-Q		Date Filed or Furnished
	Exhibit Description	Form	Exhibit No.
101.DEF	XBRL Taxonomy Extension Definition Linkbase Document			Filed herewith
101.LAB	XBRL Taxonomy Extension Label Linkbase Document			Filed herewith
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document			Filed herewith
104	Cover Page Interactive Data File (embedded within the Inline XBRL document)			Filed herewith

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		PAR TECHNOLOGY CORPORATION
		(Registrant)
Date:	May 10, 2021	/s/ Bryan A. Menar
		Bryan A. Menar
		Chief Financial and Accounting Officer
		(Principal Financial Officer)

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EX-31.1

EXHIBIT 31.1

I, Savneet Singh, certify that:

1. I have reviewed this quarterly report on Form 10-Q of PAR Technology Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

May 10, 2021	/s/ Savneet Singh
	Savneet Singh
	Chief Executive Officer & President
	(Principal Executive Officer)

EX-31.2

EXHIBIT 31.2

I, Bryan A. Menar, certify that:

1. I have reviewed this quarterly report on Form 10-Q of PAR Technology Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

May 10, 2021	/s/ Bryan A. Menar
	Bryan A. Menar
	Chief Financial and Accounting Officer
	(Principal Financial Officer)

EX-32.1

EXHIBIT 32.1

Certification of Principal Executive Officer

pursuant to Rule 13a-14(b) of the Securities Exchange Act of 1934, as amended,

and 18 U.S.C. Section 1350

In connection with the Quarterly Report of PAR Technology Corporation (the “Company”) on Form 10-Q for the period ended March 31, 2021, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Savneet Singh, Chief Executive Officer and President of the Company, certify, pursuant to 18 U.S.C. § 1350, that, to my knowledge:

(i) The Report fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and

(ii) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

May 10, 2021

/s/ Savneet Singh

Savneet Singh

Chief Executive Officer & President

(Principal Executive Officer)

EX-32.2

EXHIBIT 32.2

Certification of Principal Financial Officer

pursuant to Rule 13a-14(b) of the Securities Exchange Act of 1934, as amended,

and 18 U.S.C. Section 1350

In connection with the Quarterly Report of PAR Technology Corporation (the “Company”) on Form 10-Q for the period ended March 31, 2021, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Bryan A. Menar, Chief Financial and Accounting Officer of the Company, certify, pursuant to 18 U.S.C. § 1350, that, to my knowledge:

(i) The Report fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and

(ii) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

May 10, 2021

/s/ Bryan A. Menar

Bryan A. Menar

Chief Financial and Accounting Officer

(Principal Financial Officer)

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Cover - shares	3 Months Ended
	Mar. 31, 2021	May 03, 2021
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2021
Document Transition Report	false
Entity File Number	1-09720
Entity Registrant Name	PAR TECHNOLOGY CORPORATION
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	16-1434688
Entity Address, Address Line One	PAR Technology Park
Entity Address, Address Line Two	8383 Seneca Turnpike
Entity Address, City or Town	New Hartford
Entity Address, State or Province	NY
Entity Address, Postal Zip Code	13413-4991
City Area Code	315
Local Phone Number	738-0600
Title of 12(b) Security	Common Stock, $0.02 par value
Trading Symbol	PAR
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		25,979,138
Entity Central Index Key	0000708821
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2021
Document Fiscal Period Focus	Q1
Amendment Flag	false

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CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Current assets:
Cash and cash equivalents	$ 173,122	$ 180,686
Accounts receivable – net	38,706	42,980
Inventories – net	25,296	21,638
Other current assets	7,970	3,625
Total current assets	245,094	248,929
Property, plant and equipment – net	13,627	13,856
Goodwill	41,214	41,214
Intangible assets – net	32,652	33,121
Lease right-of-use assets	2,423	2,569
Other assets	3,665	4,060
Total assets	338,675	343,749
Current liabilities:
Current portion of long-term debt	676	666
Accounts payable	18,886	12,791
Accrued salaries and benefits	10,620	13,190
Accrued expenses	3,930	2,606
Lease liabilities – current portion	1,133	1,200
Customer deposits and deferred service revenue	9,895	9,506
Total current liabilities	45,140	39,959
Lease liabilities – net of current portion	1,410	1,462
Deferred service revenue – noncurrent	2,838	3,082
Long-term debt	106,851	105,844
Other long-term liabilities	4,584	4,997
Total liabilities	160,823	155,344
Commitments and contingencies
Shareholders’ equity:
Preferred stock, $.02 par value, 1,000,000 shares authorized	0	0
Common stock, $.02 par value, 58,000,000 shares authorized, 23,103,979 and 22,982,955 shares issued, 21,961,788 and 21,917,357 outstanding at March 31, 2021 and December 31, 2020, respectively	462	459
Additional paid in capital	245,566	243,575
Accumulated deficit	(54,977)	(46,706)
Accumulated other comprehensive loss	(4,238)	(3,936)
Treasury stock, at cost, 1,142,191 shares and 1,065,598 shares at March 31, 2021 and December 31, 2020, respectively	(8,961)	(4,987)
Total shareholders’ equity	177,852	188,405
Total Liabilities and Shareholders’ Equity	$ 338,675	$ 343,749

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CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares	Mar. 31, 2021	Dec. 31, 2020
Shareholders’ equity:
Preferred stock, par value (in dollars per share)	$ 0.02	$ 0.02
Preferred stock authorized (in shares)	1,000,000	1,000,000
Common stock per value (in dollars per share)	$ 0.02	$ 0.02
Common stock authorized (in shares)	58,000,000	58,000,000
Common stock issued (in shares)	23,103,979	22,982,955
Common stock outstanding (in shares)	21,961,788	21,917,357
Treasury stock at cost (in shares)	1,142,191	1,065,598

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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Net revenues:
Revenue	$ 54,467	$ 54,732
Costs of sales:
Cost of sales	44,267	43,685
Gross margin	10,200	11,047
Operating expenses:
Selling, general and administrative	14,537	11,646
Research and development	5,809	4,865
Amortization of identifiable intangible assets	275	210
Gain on insurance proceeds	(4,400)	0
Operating expenses	16,221	16,721
Operating loss	(6,021)	(5,674)
Other expense – net	(51)	(406)
Loss on extinguishment of debt	0	(8,123)
Interest expense – net	(2,160)	(1,972)
Loss before provision for income taxes	(8,232)	(16,175)
(Provision for) benefit from income taxes	(39)	5,265
Net loss	$ (8,271)	$ (10,910)
Net loss per share, basic (in dollars per share)	$ (0.38)	$ (0.61)
Net loss per share, diluted (in dollars per share)	$ (0.38)	$ (0.61)
Weighted average shares outstanding, basic (in shares)	21,929	17,941
Weighted average shares outstanding, diluted (in shares)	21,929	17,941
Product
Net revenues:
Revenue	$ 18,556	$ 18,634
Costs of sales:
Cost of sales	14,885	14,905
Service
Net revenues:
Revenue	18,028	18,775
Costs of sales:
Cost of sales	12,695	12,646
Contract
Net revenues:
Revenue	17,883	17,323
Costs of sales:
Cost of sales	$ 16,687	$ 16,134

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CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Statement of Comprehensive Income [Abstract]
Net loss	$ (8,271)	$ (10,910)
Other comprehensive income loss, net of applicable tax:
Foreign currency translation adjustments	(302)	201
Comprehensive loss	$ (8,573)	$ (10,709)

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CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common Stock	Additional Paid in Capital	Accumulated deficit	Accumulated Other Comprehensive Loss	Treasury Stock
Beginning Balance (in shares) at Dec. 31, 2019		18,360,000				(1,731,000)
Beginning Balance at Dec. 31, 2019	$ 72,847	$ 367	$ 94,372	$ (10,144)	$ (5,368)	$ (6,380)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)		2,000
Issuance of common stock upon the exercise of stock options	30		30
Net issuance of restricted stock awards (in shares)		21,000
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock (in shares)						38,000
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(524)					$ (524)
Issuance of restricted stock for acquisition (in shares)		908,000
Issuance of restricted stock for acquisition	19	$ 19
Equity component of redeemed 2024 convertible notes (in shares)						(722,000)
Equity component of redeemed 2024 convertible notes	(5,553)		(7,988)			$ 2,435
Equity component of issued 2026 convertible notes	19,097		19,097
Stock-based compensation	1,089		1,089
Foreign currency translation adjustments	201				201
Net loss	(10,910)			(10,910)
Ending Balance (in shares) at Mar. 31, 2020		19,291,000				(1,047,000)
Ending Balance at Mar. 31, 2020	$ 76,296	$ 386	106,600	(21,054)	(5,167)	$ (4,469)
Beginning Balance (in shares) at Dec. 31, 2020	21,917,357	22,983,000				(1,066,000)
Beginning Balance at Dec. 31, 2020	$ 188,405	$ 459	243,575	(46,706)	(3,936)	$ (4,987)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)	34,000	34,000
Issuance of common stock upon the exercise of stock options	$ 409	$ 1	408
Net issuance of restricted stock awards (in shares)		87,000
Net issuance of restricted stock awards	265	$ 2	263
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock (in shares)						76,000
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(3,974)					$ (3,974)
Stock-based compensation	1,320		1,320
Foreign currency translation adjustments	(302)				(302)
Net loss	$ (8,271)			(8,271)
Ending Balance (in shares) at Mar. 31, 2021	21,961,788	23,104,000				(1,142,000)
Ending Balance at Mar. 31, 2021	$ 177,852	$ 462	$ 245,566	$ (54,977)	$ (4,238)	$ (8,961)

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CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY (Parenthetical) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2021
Convertible Senior Notes Due 2026
Convertible notes conversion discount, taxes	$ (5.4)
Convertible Notes | Convertible Senior Notes due 2024
Convertible notes conversion discount, taxes	1.8
Issuance cost, equity component		$ 1.1
Convertible Notes | Convertible Senior Notes Due 2026
Convertible notes conversion discount, taxes	6.2
Issuance cost, equity component	$ 0.9	$ 0.9

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CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Cash flows from operating activities:
Net loss	$ (8,271)	$ (10,910)
Adjustments to reconcile net income to net cash (used in) provided by operating activities:
Depreciation, amortization and accretion	3,990	3,142
Current expected credit losses	18	244
Provision for obsolete inventory	210	1,188
Stock-based compensation	1,320	1,089
Loss on debt extinguishment	0	8,123
Deferred income tax	0	(5,386)
Changes in operating assets and liabilities:
Accounts receivable	4,267	(1,289)
Inventories	(3,850)	(5,201)
Other current assets	(4,343)	(2,764)
Other assets	421	85
Accounts payable	5,658	218
Accrued salaries and benefits	(3,916)	(1,646)
Accrued expenses	1,332	(283)
Customer deposits and deferred service revenue	143	(1,733)
Other long-term liabilities	(413)	0
Net cash used in operating activities	(3,434)	(15,123)
Cash flows from investing activities:
Capital expenditures	(152)	(188)
Capitalization of software costs	(1,517)	(1,852)
Net cash used in investing activities	(1,669)	(2,040)
Cash flows from financing activities:
Payments of long-term debt	(163)	(154)
Payments for the extinguishment of notes payable	0	(66,250)
Proceeds from notes payable, net of issuance costs	0	115,916
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(2,362)	(153)
Proceeds from exercise of stock options	409	30
Net cash (used in) provided by financing activities	(2,116)	49,389
Effect of exchange rate changes on cash and cash equivalents	(345)	(173)
Net (decrease) increase in operating activities	(7,564)	32,053
Cash and cash equivalents at beginning of period	180,686	28,036
Cash and equivalents at end of period	173,122	60,089
Supplemental non-cash investing and financing flow information:
Cash paid for interest	19	953
Income taxes, net of refunds	5	0
Capitalized software recorded in accounts payable	317	0
Capital expenditures in accounts payable	$ 122	$ 0

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Basis of Presentation

3 Months Ended

Mar. 31, 2021

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of Presentation

Basis of Presentation

The accompanying unaudited condensed consolidated financial statements (“financial statement”) of PAR Technology Corporation through its consolidated subsidiaries (collectively, the “Company”, “PAR”, “we”, “us” or “our Company”) have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial statements and the instructions to Form 10-Q and Regulation S-X pertaining to interim financial statements as promulgated by the Securities and Exchange Commission (“SEC”). In the opinion of management, the Company's financial statements include all normal and recurring adjustments necessary in order to make the financial statements not misleading and to provide a fair presentation of the Company's financial results for the interim period included in this Quarterly Report on Form 10-Q (this “Quarterly Report”). Interim results are not necessarily indicative of results for the full year or any future periods. The information included in this Quarterly Report should be read in conjunction with the Company's audited consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2020 filed with the SEC on March 16, 2021 (“2020 Annual Report”).

The preparation of the financial statements requires management of the Company to make a number of estimates and assumptions relating to the reported amount of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the period. Significant items subject to such estimates and assumptions include revenue recognition, stock-based compensation, the recognition and measurement of assets acquired and liabilities assumed in business combinations at fair value, the carrying amount of property, plant and equipment including right-to-use assets and liabilities, identifiable intangible assets and goodwill, the measurement of liabilities and equity recognized for outstanding convertible notes, valuation allowances for receivables, inventories, and measurement of contingent consideration at fair value. Actual results could differ from those estimates. The Company's estimates are subject to uncertainties associated with the ongoing COVID-19 pandemic; the extent to which the COVID-19 pandemic will impact these estimates is uncertain and cannot be predicted, and there can be no assurance that the COVID-19 pandemic will not have a material and adverse effect on these estimates.

The Company operates in two distinct reporting segments, Restaurant/Retail and Government. The Company’s chief operating decision maker is the Company’s Chief Executive Officer. The Restaurant/Retail segment provides point-of-sale (“POS”) software and hardware, back-office software, and integrated technical solutions to the restaurant and retail industries. The Government segment provides intelligence, surveillance, and reconnaissance solutions and mission systems support to the United States Department of Defense and other Federal agencies. In addition, the financial statements include corporate operations, which are comprised of enterprise-wide functional departments.

Cash and Cash Equivalents

The Company considers all highly liquid investments, purchased with a remaining maturity of three months or less, to be cash

equivalents including money market funds.

The Company maintained bank balances that, at times, exceeded the federally insured limit during the three months ended March 31, 2021. The Company has not experienced losses relating to these deposits and management does not believe that

the Company is exposed to any significant credit risk with respect to these amounts.

Cash and cash equivalents consist of the following (in thousands):

	March 31, 2021		December 31, 2020
Cash and cash equivalents
Cash	$	63,580	$	59,700
Money market funds	109,542		120,986
Total cash and cash equivalents	$	173,122	$	180,686

Gain on Insurance Proceeds

During the three months ended March 31, 2021, the Company received $4.4 million of insurance proceeds in connection with the settlement of a legacy claim.

Other Long-Term liabilities

Other long-term liabilities represent amounts owed to employees that participate in the Company’s deferred compensation

plan, and the long-term portion of the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) deferred payroll taxes. The amount owed to employees participating in the deferred compensation plan was $2.8 million at March 31, 2021 and December 31, 2020.

Under the CARES Act employers can defer payment of the employer portion of social security taxes through the end of 2020, with 50% of the deferred amount due December 31, 2021 and the remaining 50% due December 31, 2022. As permitted under the CARES Act, the Company deferred payment of the employer portion of social security taxes through the end of 2020. As of March 31, 2021 and December 31, 2020, the Company deferred a total of $2.8 million of payroll taxes during 2020, to be paid equally in the fourth quarters of 2021 and 2022. The current portion of the deferred payroll taxes was $1.4 million at March 31, 2021 and December 31, 2020 and was included within accrued salaries and benefits and $1.4 million in other long-term liabilities on the consolidated balance sheet.

Recently Adopted Accounting Pronouncements

In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes, which is intended to simplify various requirements related to accounting for income taxes. ASU 2019-12 removes certain exceptions to the general principles in Topic 740 and clarifies and amends existing guidance to improve consistent application. The Company adopted ASU 2016-13 effective January 1, 2021, and the application of the standard had no material impact on the Company's financial statements for the three months ended March 31, 2021.

Accounting Pronouncements Not Yet Adopted

In August 2020, the FASB issued ASU 2020-06, Debt – Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging – Contracts in Entity’s Own Equity (Subtopic 815-40), which is intended to reduce the number of accounting models for convertible debt instruments and convertible preferred stock, and amend guidance for the derivatives scope exception for contracts in an entity’s own equity to reduce form-over-substance-based accounting conclusions. ASU 2020-06 is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2021, with early adoption permitted. The Company is currently assessing the impact of this standard on its financial statements.

With the exception of the standards discussed above, there were no other recent accounting pronouncements or changes in accounting pronouncements during the three months ended March 31, 2021 that are of significance or potential significance to the Company.

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Revenue Recognition

3 Months Ended

Mar. 31, 2021

Revenue from Contract with Customer [Abstract]

Revenue Recognition

Revenue Recognition

The Company's revenue is derived from software as a service (“SaaS”), hardware and software sales, software activation, hardware support, installations, maintenance and professional services. Accounting Standards Codification (“ASC”) Topic 606: Revenue from Contracts with Customers requires the Company to distinguish and measure performance obligations under customer contracts. Contract consideration is allocated to all performance obligations within the arrangement or contract. Performance obligations that are determined not to be distinct are combined with other performance obligations until the combined unit is determined to be distinct and that combined unit is then recognized as revenue over time or at a point in time depending on when control is transferred.

The Company evaluated the potential performance obligations within its Restaurant/Retail segment and evaluated whether each performance obligation met the ASC Topic 606 criteria to be considered distinct performance obligations. Revenue in the Restaurant/Retail segment is recognized at a point in time for software, hardware and installations. Revenue on these items are recognized when the customer obtains control of the asset. This generally occurs upon delivery and acceptance by the customer or upon installation or delivery to a third party carrier for onward delivery to customer. Additionally, revenue in the Restaurant/Retail segment relating to SaaS, Advanced Exchange hardware service programs, on-site support and other services is recognized over time as the customer simultaneously receives and consumes the benefits of the Company’s performance obligations. The Company’s support services are stand-ready obligations that are provided over the life of the contract, generally 12 months. The Company offers installation services to its customers for hardware and software for which the Company primarily hires third-party contractors to install the equipment on the Company's behalf. The Company pays third party contractors an installation service fee based on an hourly rate agreed to by the Company and contractor. When third party installers are used, the Company determines whether the nature of its performance obligations is to provide the specified goods or services itself (principal) or to arrange for a third-party to provide the goods or services (agent). In the Company's customer

arrangements, the Company is primarily responsible for providing a good or service; and the Company has inventory risk before the good or service is transferred to the customer, and the Company has discretion in establishing prices. As a result, the Company concluded that it is the principal in the arrangement and records installation revenue on a gross basis.

The support services associated with hardware and software sales are a “stand-ready obligation” satisfied over time on the basis that the customer consumes and receives a benefit from having access to the Company's support resources, when and as needed, throughout the contract term. For this reason, the support services are recognized ratably over the term since the Company satisfies its obligation to stand ready by performing these services each day. Contracts typically require payment within 30 to 90 days from the shipping date or installation date, depending on the Company's terms with the customer. The primary method used to estimate a stand-alone selling price, is the price that the Company charges for the particular good or service sold by the Company separately under similar circumstances to similar customers. The Company determines stand-alone selling prices as follows: hardware, software and software activation (one-time fee at the initial offering of software or SaaS) performance obligations are recognized at a stand-alone selling price based on the price at which the Company sells the particular good or service separately in similar circumstances and to similar customers. The stand-alone selling price for all other performance obligations, including: pass-through hardware, such as terminals, printers, or card readers; hardware support (referred to as Advanced Exchange), installation, maintenance, software upgrades, and professional services (project management) is recognized by using an expected cost plus margin.

The Company's revenue in the Government segment is recognized over time as control is generally transferred continuously to its customers. Revenue generated by the Government segment is predominantly related to services; provided, however, revenue is also generated through the sale of materials, software, hardware, and maintenance. For the Government segment cost plus fixed fee contract portfolio, revenue is recognized over time using costs incurred to date to measure progress toward satisfying the Company's performance obligations. Incurred cost represents work performed, which corresponds with, and thereby best depicts, the transfer of control to the customer. Contract costs include labor, material, overhead and general and administrative expenses. Profit is recognized on the fixed fee portion of the contract as costs are incurred and invoiced. Long-term fixed price contracts and programs involve the use of judgment to estimate the total contract revenue and costs. For long-term fixed price contracts, the Company estimates the profit on a contract as the difference between the total estimated revenue and expected costs to complete a contract, and recognize that profit over the life of the contract. Contract estimates are based on various assumptions to project the outcome of future events. These assumptions include: labor productivity and availability; the complexity of the work to be performed; and the performance of subcontractors. Revenue and profit in future periods of contract performance are recognized using the aforesaid assumptions, and adjusting the estimate of costs to complete a contract. Once the services provided are determined to be distinct or not distinct, the Company evaluates how to allocate the transaction price. Generally, the Government segment does not sell the same good or service to similar customers and the contract performance obligations are unique to each government solicitation. The performance obligations are typically not distinct. In cases where there are distinct performance obligations, the transaction price would be allocated to each performance obligation on a ratable basis based upon the stand-alone selling price of each performance obligation. Cost plus margin is used for the cost plus fixed fee contract portfolios as well as the fixed price and time and materials contracts portfolios to determine the stand-alone selling price.

In determining when to recognize revenue, the Company analyzes whether its performance obligations in its Government contracts are satisfied over a period of time or at a point in time. In general, the Company's performance obligations are satisfied over a period of time. However, there may be circumstances where the latter or both scenarios could apply to a contract.

The Company does not include backlog as revenue as it may not result in actual revenue in any particular period, or at all. The Company usually expects payment within 30 to 90 days from satisfaction of a performance obligation. None of the Company's contracts as of March 31, 2021 or March 31, 2020 contained a significant financing component.

Performance Obligations Outstanding

The Company's performance obligations outstanding represent the transaction price of firm, non-cancellable orders, with expected delivery dates to customers after March 31, 2021 and March 31, 2020, respectively, for work that has not yet been performed. The activity of outstanding performance obligations as it relates to customer deposits and deferred service revenue is as follows:

(in thousands)	2021		2020
Beginning balance - January 1	$	11,082	$	12,486
Recognition of deferred revenue	(2,603)		(4,034)
Deferral of revenue	2,597		4,026
Ending balance - March 31	$	11,076	$	12,478

The above table excludes customer deposits of $1.6 million and $1.8 million for the three months ended March 31, 2021 and 2020, respectively. The majority of the deferred revenue balances above relate to professional services, maintenance agreements, and software licenses. These are recognized straight-line over the life of the contract, with the majority of the balance being recognized within the next twelve months.

In the Restaurant/Retail segment most performance obligations relate to service and support contracts, approximately 78% of which the Company expects to fulfill within one year. The Company expects to fulfill 100% of support and service contracts within 60 months. At March 31, 2021 and December 31, 2020, transaction prices allocated to future performance obligations were $11.1 million and $11.1 million, respectively.

During the three months ended March 31, 2021 and March 31, 2020, the Company recognized revenue of $2.6 million and $4.0 million, respectively, which are included in contract liabilities at the beginning of each such period.

The value of existing contracts in the Government segment at March 31, 2021, net of amounts relating to work performed to that date, was approximately $140.1 million, of which $30.2 million was funded, and at December 31, 2020, net of amounts relating to work performed to that date, was approximately $150.5 million, of which $27.8 million was funded. The value of existing contracts, net of amounts relating to work performed at March 31, 2021 are expected to be recognized as revenue over time as follows (in thousands):

Next 12 Months	$	56,238
Months 13-24	47,328
Months 25-36	24,434
Thereafter	12,066
TOTAL	$	140,066

Disaggregated Revenue

The Company disaggregates revenue from contracts with customers by major product line for each of its reporting segments because the Company believes it best depicts how the nature, amount, timing and uncertainty of revenue and cash flows are affected by economic factors.

Disaggregation of revenue is as follows (in thousands):

	Three months ended March 31, 2021
	Restaurant/Retail Point in Time		Restaurant/Retail Over Time		Government Over Time
Hardware	$	17,835	$	—	$	—
Software	243		7,633		—
Service	3,412		7,461		—
Mission Systems	—		—		9,547
ISR Solutions	—		—		8,131
Product	—		—		205
TOTAL	$	21,490	$	15,094	$	17,883

	Three months ended March 31, 2020
	Restaurant/Retail Point in Time		Restaurant/Retail Over Time		Government Over Time
Hardware	$	18,137	$	—	$	—
Software	562		6,382		—
Service	4,942		7,386		—
Mission Systems	—		—		8,448
ISR Solutions	—		—		8,772
Product	—		—		103
TOTAL	$	23,641	$	13,768	$	17,323

The Company has reclassified the prior year information in the above table to conform to the current year presentation.

Practical Expedients and Exemptions

The Company generally expenses sales commissions when incurred because the amortization period would be less than one year or the total amount of commissions is immaterial. Commissions are recorded in selling, general and administrative expenses. The Company elected to exclude from the transaction price measurement, all taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction and collected by the Company from a customer (for example, sales, use, value added, and some excise taxes).

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Accounts Receivable, Net

3 Months Ended

Mar. 31, 2021

Receivables [Abstract]

Accounts Receivable, Net

Accounts Receivable, Net

The Company’s net accounts receivables consists of (in thousands):

	March 31, 2021		December 31, 2020
Government segment:
Billed	$	10,700	$	11,225
Advanced billings	(159)		(948)
	10,541		10,277
Restaurant/Retail segment:	28,165		32,703
Accounts receivable - net	$	38,706	$	42,980

At March 31, 2021 and December 31, 2020, the Company had current, expected credit loss of $1.3 million and $1.4 million, respectively, against accounts receivable for the Restaurant/Retail segment. Changes in the current, expected credit loss were as follows:

(in thousands)	2021		2020
Beginning Balance - January 1	$	1,416	$	1,849
(Reductions) provisions	(18)		380
Write-offs	(129)		(156)
Recoveries	(15)		—
Ending Balance - March 31	$	1,254	$	2,073

Receivables recorded as of March 31, 2021 and December 31, 2020 all represent unconditional rights to payments from customers.

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Inventories, Net

3 Months Ended

Mar. 31, 2021

Inventory Disclosure [Abstract]

Inventories, Net

Inventories, Net

Inventories are used in the manufacture and service of Restaurant/Retail products. The components of inventory, net consist of the following:

(in thousands)	March 31, 2021		December 31, 2020
Finished goods	$	14,634	$	12,747
Work in process	8		16
Component parts	6,717		6,105
Service parts	3,937		2,770
	$	25,296	$	21,638

At March 31, 2021 and December 31, 2020, the Company had excess and obsolescence reserves of $12.2 million and $12.0 million, respectively, against inventories.

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Identifiable Intangible Assets and Goodwill

3 Months Ended

Mar. 31, 2021

Goodwill and Intangible Assets Disclosure [Abstract]

Identifiable Intangible Assets and Goodwill

Identifiable Intangible Assets and Goodwill

The Company's identifiable intangible assets represent intangible assets acquired from acquisitions and software development costs. The Company capitalizes certain costs related to the development of its platform and other software applications for internal use in accordance with ASC Topic 350-40, Intangibles - Goodwill and Other - Internal - Use Software. The Company begins to capitalize its costs to develop software when preliminary development efforts are successfully completed, management has authorized and committed project funding, and it is probable that the project will be completed and the software will be used as intended. The Company stops capitalizing these costs when the software is substantially complete and ready for its intended use, including the completion of all significant testing. These costs are amortized on a straight-line basis over the estimated useful life of the related asset, generally estimated to be three to five years. The Company also capitalizes costs related to specific upgrades and enhancements when it is probable the expenditure will result in additional functionality and expense costs incurred for maintenance and minor upgrades and enhancements. Costs incurred prior to meeting these criteria together with costs incurred for training and maintenance are expensed as incurred and recorded within research and development expenses in the Company's consolidated statements of operations.

The Company exercises judgment in determining the point at which various projects may be capitalized, in assessing the ongoing value of the capitalized costs and in determining the estimated useful lives over which the costs are amortized. To the extent that the Company can change the manner in which new features and functionalities are developed and tested related to its platform, assessing the ongoing value of capitalized assets or determining the estimated useful lives over which the costs are amortized, the amount of internal-use software development costs the Company capitalizes and amortizes could change in future periods.

Included in identifiable intangible assets are approximately $3.6 million and $6.5 million of costs related to software products that have not satisfied the general release threshold as of March 31, 2021 and December 31, 2020, respectively. These software products are expected to satisfy the general release threshold within the next 12 months. Software costs placed into service during the three months ended March 31, 2021 and March 31, 2020 were $4.8 million and $1.8 million, respectively. Annual amortization charged to cost of sales is computed using the straight-line method over the remaining estimated economic life of the product, generally three to five years. Amortization of capitalized software development costs for the three months ended March 31, 2021 and March 31, 2020 were $2.0 million and $1.6 million, respectively. 

The components of identifiable intangible assets are:

(in thousands)	March 31, 2021		December 31, 2020		Estimated Useful Life
Acquired and internally developed software costs	$	44,979	$	40,170	3 - 5 years
Customer relationships	4,860		4,860		7 years
Trade names	1,410		1,410		2 - 5 years
Non-competition agreements	30		30		1 year
	51,279		46,470
Less accumulated amortization	(22,624)		(20,265)
	28,655		26,205
Internally developed software costs not meeting general release threshold	3,597		6,516
Trademarks, trade names (non-amortizable)	400		400
	$	32,652	$	33,121

The expected future amortization of intangible assets, assuming straight-line amortization of capitalized software development costs and acquisition related intangibles, excluding software costs not meeting the general release threshold, is as follows (in thousands):

2021, remaining	$	6,479
2022	7,321
2023	5,321
2024	3,360
2025	3,105
Thereafter	3,069
Total	$	28,655

The Company operates in two reporting segments, Restaurant/Retail and Government, which are also the Company's identified reporting units for purposes of evaluating goodwill impairment. The Company tests goodwill for impairment on an annual basis, or more often if events or circumstances indicate that there may be impairment of goodwill. Goodwill is assigned to a specific reporting unit at the date the goodwill is initially recorded; once assigned, goodwill no longer retains its association with a particular acquisition and all of the activities within the reporting unit, whether acquired organically or from a third-party, are available to support the value of the goodwill. The amount of goodwill carried by the Restaurant/Retail and Government segments remained at $41.2 million for both March 31, 2021 and December 31, 2020, respectively.

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Debt

3 Months Ended

Mar. 31, 2021

Debt Disclosure [Abstract]

Debt

Debt

On April 15, 2019, the Company sold $80.0 million in aggregate principal amount of 4.500% Convertible Senior Notes due 2024 (the “2024 Notes”). The 2024 Notes were sold pursuant to an indenture, dated April 15, 2019, between the Company and The Bank of New York Mellon Trust Company, N.A., as Trustee (the “2024 Indenture”). The 2024 Notes pay interest at a rate equal to 4.500% per year, payable semiannually in arrears on April 15 and October 15 of each year, beginning October 15, 2019. Interest accrues on the 2024 Notes from the last date to which interest has been paid or duly provided for or, if no interest has been paid or duly provided for, from April 15, 2019. Unless earlier converted, redeemed or repurchased, the 2024 Notes mature on April 15, 2024.

On February 10, 2020, the Company sold $120.0 million in aggregate principal amount of 2.875% Convertible Senior Notes due 2026 (the “2026 Notes” and, together with the 2024 Notes, the “Notes”). The 2026 Notes were sold pursuant to an indenture, dated February 10, 2020 (the “2026 Indenture” and, together with the 2024 Indenture, the “Indentures”), between the Company and The Bank of New York Mellon Trust Company, N.A., as Trustee. The 2026 Notes pay interest at a rate equal to 2.875% per year, payable semiannually in arrears on April 15 and October 15 of each year, beginning October 15, 2020. Interest accrues on the 2026 Notes from the last date to which interest has been paid or duly provided for or, if no interest has been paid or duly provided for, from February 10, 2020. Unless earlier converted, redeemed or repurchased, the 2026 Notes mature on April 15, 2026.

The Company used approximately $66.3 million (excluding cash payments relating to accrued interest and fractional shares) from its sale of the 2026 Notes and issued 722,423 shares of common stock at $32.43 per share out of treasury stock with an average cost basis of $3.37 per share to repurchase approximately $66.3 million in aggregate principal amount of the 2024

Notes through individually negotiated transactions. Of the total price paid for the 2024 Notes, $59.0 million was allocated to the 2024 Notes settlement, $30.8 million was allocated to the equity component, and $1.0 million was used to pay off accrued interest on the 2024 Notes. The consideration transferred was allocated to the liability and equity components of the 2024 Notes using the equivalent rate that reflected the borrowing rate for a similar non-convertible debt instrument immediately prior to settlement. The transaction resulted in a loss on settlement of convertible notes of $8.1 million, which is recorded as a Loss on extinguishment of debt in the Company’s unaudited condensed consolidated statements of operations. The loss represents the difference between (i) the fair value of the liability component and (ii) the sum of the carrying value of the debt component and any unamortized debt issuance costs at the time of settlement.

The carrying amount of the liability component was calculated by estimating the fair value of similar notes that do not have associated convertible features. The carrying amount of the equity component, representing the conversion option, was determined by deducting the fair value of the liability component from the fair value amount of the Notes. The valuation model used in determining the fair value of the liability component for the Notes includes inputs, such as the implied debt yield within the nonconvertible borrowing rate. The implied estimated effective rate of the liability component of the 2024 Notes and 2026 Notes was 10.2% and 7.3%, respectively.

The Notes are senior, unsecured obligations of the Company. The 2024 Notes and the 2026 Notes are convertible, in whole or in part, at the option of the holder, upon the occurrence of specified events or certain fundamental changes set forth in the Indentures prior to the close of business on the business day immediately preceding October 15, 2023 and October 15, 2025, respectively; and, thereafter, at any time until the close of business on the second business day immediately preceding maturity. The 2024 Notes are convertible into Company common stock at an initial conversion rate of 35.0217 shares per $1,000 principal amount and the 2026 Notes are convertible into Company common stock at an initial conversion rate of 23.2722 shares per $1,000 principal amount. Upon conversion, the Company may elect to settle by paying or delivering either solely cash, shares of Company common stock or a combination of cash and shares of Company common stock.

In accordance with ASC Topic 470-20 Debt with Conversion and Other Options — Beneficial Conversion Features, the initial measurement of the 2024 Notes at fair value resulted in a liability of $62.4 million and as such, the calculated discount resulted in an implied value of the convertible feature recognized in Additional Paid in Capital of $17.6 million; and the initial measurement of the 2026 Notes at fair value resulted in a liability of $93.8 million and as such, the calculated discount resulted in an implied value of the convertible feature recognized in Additional Paid in Capital of $26.2 million. Issuance costs for the Notes amounted to $4.9 million and $4.2 million for the 2024 Notes and 2026 Notes, respectively. These costs were allocated to debt and equity components on a ratable basis. For the 2024 Notes this amounted to $3.8 million and $1.1 million to the debt and equity components, respectively. For the 2026 Notes this amounted to $3.3 million and $0.9 million to the debt and equity components, respectively.

The Indentures contain covenants that, among other things, restrict the Company’s ability to merge, consolidate or sell, or otherwise dispose of, substantially all of its assets and customary Events of Default (as defined in the Indentures).

As a result of the changes to the equity components of the Notes, the Company recognized a deferred income tax benefit of $5.4 million during the three months ended March 31, 2020.

The following table summarizes information about the net carrying amounts of the Notes as of March 31, 2021:

(in thousands)	2024 Notes		2026 Notes
Principal amount of notes outstanding	$	13,750	$	120,000
Unamortized discount (including unamortized debt issuance cost)	(2,447)		(24,984)
Total long-term portion of notes payable	$	11,303	$	95,016

The following table summarizes interest expense recognized on the Notes:

(in thousands)	Three months ended March 31,
	2021		2020
Contractual interest expense	$	(1,017)	$	(1,014)
Amortization of debt issuance costs and discount	(1,174)		(958)
Total interest expense	$	(2,191)	$	(1,972)

The following table summarizes the future principal payments for the Notes as of March 31, 2021 (in thousands):

2021, remaining	$	—
2022	—
2023	—
2024	13,750
2025	—
Thereafter	120,000
Total	$	133,750

In connection with the acquisition of AccSys, LLC in December 2019, the Company entered into a $2.0 million subordinated promissory note. The note bears interest at 5.75% per annum, with monthly payments of principal and interest in the amount of $60,625 payable beginning January 15, 2020 through maturity on December 15, 2022. As of March 31, 2021, the outstanding balance of the subordinated promissory note was $1.2 million of which $0.7 million was in the current portion of long-term debt. The Company's future minimum principal payments are $0.5 million and $0.7 million for the remainder of 2021 and 2022, respectively.

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Common Stock	3 Months Ended
	Mar. 31, 2021
Equity [Abstract]
Common Stock	Common StockOn October 5, 2020, the Company completed an underwritten public offering (the “Secondary Offering”) of 3,350,000 shares of common stock at a price to the public of $38.00 per share, resulting in $121.8 million of proceeds, net of underwriting discounts and commissions and offering expenses payable by the Company. In connection with the Secondary Offering, the Company granted Jeffries LLC, the underwriter of the offering, a 30 day option to purchase up to an additional 502,500 shares of common stock at the same public offering price, less underwriting discounts and commissions. On November 3, 2020, Jeffries, LLC partially exercised its option and purchased 266,022 shares of common stock, resulting in an additional $9.6 million of proceeds, net of underwriting discounts and commissions and offering expenses payable by the Company.

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Stock Based Compensation

3 Months Ended

Mar. 31, 2021

Share-based Payment Arrangement [Abstract]

Stock Based Compensation

Stock Based Compensation

The Company applies the fair value recognition provisions of ASC Topic 718: Stock Compensation. Stock-based compensation expense, net of forfeitures of $34.0 thousand and $52.0 thousand for March 31, 2021 and March 31, 2020, respectively, was recorded to the following line items in the consolidated statements of operations for the three months ended March 31:

	2021		2020
Cost of Sales - Contracts	$	67	$	94
Selling, general and administrative	1,253		995
Total stock-based compensation expense	$	1,320	$	1,089

At March 31, 2021, the aggregate unrecognized compensation expense related to unvested equity awards was $9.1 million, which is expected to be recognized as compensation expense in fiscal years 2021 through 2024.

A summary of stock option activity for the three months ended March 31, 2021 is below:

(in thousands, except for exercise price)	Options Outstanding	Weighted Average Exercise Price
Outstanding at January 1, 2021	957	$	14.29
Exercised	(34)	12.29
Canceled/forfeited	(29)	18.78
Outstanding at March 31, 2021	894	$	14.22

A summary of unvested restricted stock activity for the three months ended March 31, 2021 is below:

(in thousands, except for award value)	Restricted Stock Awards	Weighted Average Award Value
Outstanding at January 1, 2021	61	$	25.62
Granted	2	22.36
Vested	(33)	24.91
Forfeited and cancelled	(1)	20.94
Outstanding at March 31, 2021	29	$	26.25

A summary of unvested restricted stock units (“RSU”) activity for the three months ended March 31, 2021 is below:

(in thousands, except for award value)	RSU Awards	Weighted Average Award Value
Outstanding at January 1, 2021	427	$	15.46
Granted	73	76.13
Vested	(86)	16.40
Outstanding at March 31, 2021	414	$	26.22

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Net Loss Per Share

3 Months Ended

Mar. 31, 2021

Earnings Per Share [Abstract]

Net Loss Per Share

Net Loss Per Share

Earnings per share is calculated in accordance with ASC Topic 260: Earnings per Share, which specifies the computation, presentation and disclosure requirements for earnings per share (“EPS”). It requires the presentation of basic and diluted EPS. Basic EPS excludes all dilution and is based upon the weighted average number of shares of common stock outstanding during the period. Diluted EPS reflects the potential dilution that would occur if convertible securities or other contracts to issue common stock were exercised. At March 31, 2021, there were 894,000 anti-dilutive stock options outstanding compared to 951,000 as of March 31, 2020. At March 31, 2021 there were 414,000 anti-dilutive restricted stock units compared to 67,000 as of March 31, 2020.

The potential effects of 2024 Notes and 2026 Notes conversion features were excluded from the diluted net loss per share as of March 31, 2021 and March 31, 2020. Potential shares from 2024 Notes and 2026 Notes conversion features at respective maximum conversion rates of 46.4037 per share and 30.8356 per share are approximately 638,051 and 3,700,272, respectively. Refer to “Note 6 — Debt” for additional information.

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Contingencies

3 Months Ended

Mar. 31, 2021

Commitments and Contingencies Disclosure [Abstract]

Contingencies

Contingencies

From time to time, the Company is party to legal proceedings arising in the ordinary course of business. Additionally, U.S. Government contract costs are subject to periodic audit and adjustment. Based on information currently available, and based on its evaluation of such information, the Company believes the legal proceedings in which it is currently involved are not material or are not likely to result in a material adverse effect on the Company’s business, financial condition or results of operations, or cannot currently be estimated.

On March 21, 2019, Kandice Neals on behalf of herself and others similarly situated (the “Neals Plaintiff”) filed a complaint against PAR Technology Corporation in the Circuit Court of Cook County, Illinois County Department, Chancery Division. The complaint asserted that PAR Technology Corporation violated the Illinois Biometric Information Privacy Act in the alleged collection, use, and storage of her and others' biometric data derived from fingerprint scans taken for authentication purposes on point-of-sale systems. The lawsuit was removed to the Federal District Court for the Northern District of Illinois (the “District Court”) and was subsequently dismissed on December 19, 2019 without prejudice. On January 15, 2020, the Neals Plaintiff filed an amended complaint against ParTech, Inc. with the District Court. On January 29, 2020, ParTech, Inc. filed its answer and affirmative defenses to the amended complaint. The Company believes that this lawsuit is without merit. The Company’s estimated liability for this complaint is not material and related contingencies are not expected to have a material effect on the Company’s financial statements.

In 2016, the Company's Audit Committee commenced an internal investigation into conduct at the Company's China and Singapore offices and voluntarily notified the SEC and the U.S. Department of Justice (“DOJ”) of the internal investigation. Following the conclusion of the Audit Committee's internal investigation, the Company voluntarily reported the relevant findings of the investigation to the China and Singapore authorities. In early April 2019, the SEC notified the Company that

based on current information, it did not intend to recommend an enforcement action against the Company; shortly thereafter, the DOJ advised that it did not intend to separately proceed. Based on recent communications from the Singaporean authority, a penalty related to this matter is probable; the Company’s estimated liability for this penalty is not material and related contingencies are not expected to have a material effect on the Company’s financial statements. The Company has cooperated with the Chinese authorities, but it is unable to predict what actions the Chinese agencies might take at this time.

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Segment and Related Information

3 Months Ended

Mar. 31, 2021

Segment Reporting [Abstract]

Segment and Related Information

Segment and Related Information

The Company is organized in two segments, Restaurant/Retail and Government. Management views the Restaurant/Retail and Government segments separately in operating its business, as the products and services are different for each segment.

The Restaurant/Retail segment is a provider of software, systems and services to the restaurant and retail industries. The Restaurant/Retail segment provides multi-unit and individual restaurants, franchisees, and enterprise customers in the three major restaurant categories (fast casual, quick serve, and table service) a fully integrated cloud solution with its Brink POS cloud software and POS hardware for the front-of-house, its back-office cloud software Data Central for the back-of-house, and its wireless headsets for drive-thru order taking. This segment also offers a comprehensive portfolio of services to support its customer' technology and hardware requirements before, during and after software and/or hardware deployments. The Government segment performs complex technical studies, analysis, experiments, develops innovative solutions, and provides on-site engineering in support of advanced defense, security and aerospace systems. This segment also provides expert on-site services for operating and maintaining U.S. Government-owned communication assets.

Information noted as “Other” primarily relates to the Company’s corporate operations.

Information as to the Company’s segments is set forth below:

(in thousands)	Three Months Ended March 31,
	2021		2020
Net Revenues:
Restaurant/Retail	$	36,584	$	37,409
Government	17,883		17,323
Total	$	54,467	$	54,732
Operating loss:
Restaurant/Retail	$	(9,285)	$	(6,070)
Government	1,190		1,179
Other	2,074		(783)
Total	(6,021)		(5,674)
Other expense, net	(51)		(406)
Interest expense, net	(2,160)		(1,972)
Loss on extinguishment of debt	—		(8,123)
Loss before benefit from income taxes	$	(8,232)	$	(16,175)
Depreciation, amortization and accretion:
Restaurant/Retail	$	2,429	$	1,855
Government	36		16
Other	1,525		1,271
Total	$	3,990	$	3,142

Segment information, continued:

(in thousands)	Three Months Ended March 31,
	2021		2020
Capital expenditures including software costs:
Restaurant/Retail	$	1,517	$	1,707
Government	152		211
Other	—		122
Total	$	1,669	$	2,040
Revenues by country:
United States	$	50,603	$	52,631
Other Countries	3,864		2,101
Total	$	54,467	$	54,732

The following table represents assets by reporting segment.

(in thousands)	March 31, 2021		December 31, 2020
Restaurant/Retail	$	141,330	$	140,606
Government	13,165		13,150
Other	184,180		189,993
Total	$	338,675	$	343,749

The following table represents identifiable long-lived tangible assets by country based on the location of the assets.

(in thousands)	March 31, 2021		December 31, 2020
United States	$	247,937	$	250,275
Other Countries	14,449		16,570
Total	$	262,386	$	266,845

The following table represents goodwill by reporting segment.

(in thousands)	March 31, 2021		December 31, 2020
Restaurant/Retail	$	40,478	$	40,478
Government	736		736
Total	$	41,214	$	41,214

Customers comprising 10% or more of the Company’s total revenues by reporting segment are summarized as follows:

	Three Months Ended March 31,
	2021		2020
Restaurant/Retail reporting segment:
Dairy Queen	9	%	16	%
Yum! Brands, Inc.	12	%	11	%
Government reporting segment:
U.S. Department of Defense	33	%	32	%
All Others	46	%	41	%
	100	%	100	%

No other customer within All Others represented 10% or more of the Company’s total revenue for the three months ended March 31, 2021 or 2020.

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Fair Value of Financial Instruments

3 Months Ended

Mar. 31, 2021

Fair Value Disclosures [Abstract]

Fair Value of Financial Instruments

Fair Value of Financial Instruments

The Company’s financial instruments have been recorded at fair value using available market information and valuation techniques. The fair value hierarchy is based upon three levels of input, which are:

Level 1 — quoted prices in active markets for identical assets or liabilities (observable)

Level 2 — inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities, quoted prices in inactive markets, or other inputs that are observable market data for essentially the full term of the asset or liability (observable)

Level 3 — unobservable inputs that are supported by little or no market activity, but are significant to determining the fair value of the asset or liability (unobservable)

The Company’s financial instruments primarily consist of cash and cash equivalents, trade receivables, trade payables, debt instruments and deferred compensation assets and liabilities. The carrying amounts of cash and cash equivalents, trade receivables and trade payables as of March 31, 2021 and December 31, 2020 were considered representative of their fair values. The estimated fair value of the 2024 Notes and 2026 Notes at March 31, 2021 was $32.0 million and $206.0 million, respectively. The valuation techniques used to determine the fair value of the 2024 Notes and the 2026 Notes are classified within Level 2 of the fair value hierarchy.

The deferred compensation assets and liabilities primarily relate to the Company’s deferred compensation plan, which allows for pre-tax salary deferrals for certain key employees. Changes in the fair value of the deferred compensation liabilities are derived using quoted prices in active markets of the asset selections made by the participants. The deferred compensation liabilities are classified within Level 2, the fair value classification as defined under FASB ASC Topic 820: Fair Value Measurements, because their inputs are derived principally from observable market data by correlation to the hypothetical investments. The Company holds insurance investments to partially offset the Company’s liabilities under its deferred compensation plan, which are recorded at fair value each period using the cash surrender value of the insurance investments.

The amounts owed to employees participating in the deferred compensation plan at March 31, 2021 was $2.6 million compared to $2.8 million at December 31, 2020 and is included in other long-term liabilities on the balance sheets.

The Company's Level 3 liability had a fair value of $0 at March 31, 2021 and December 31, 2020

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Subsequent Events

3 Months Ended

Mar. 31, 2021

Subsequent Events [Abstract]

Subsequent Events

Subsequent Event

On April 8, 2021, the Company, ParTech, Inc., and Sliver Merger Sub, Inc., a wholly owned subsidiary of ParTech, Inc. (“Merger Sub”), entered into an Agreement and Plan of Merger (the “Merger Agreement”) with Punchh Inc. (“Punchh”), and Fortis Advisors LLC (“Stockholder Representative”), solely in its capacity as the initial Stockholder Representative. The Merger was executed as part of the Company's strategy to be a unified commerce cloud platform for restaurants and retailers, and included the addition of Punchh's loyalty and customer engagement platform. Pursuant to the Merger Agreement, on April 8, 2021, Merger Sub merged with and into Punchh (the “Merger”), with Punchh surviving the Merger and becoming a wholly owned subsidiary of the Company. In connection with the Merger, the Company paid former Punchh stockholders approximately $500.0 million (including holders of vested options and warrants) consisting of approximately (i) $390.0 million in cash (the “Cash Consideration”), and (ii) 1,594,202 shares of the Company's common stock, in each case subject to certain adjustments (including customary adjustments for Punchh cash, debt, debt-like items, and net working capital at closing) for 100% of the equity interests in Punchh.

In connection with, and to partially fund the Cash Consideration for, the Merger, on April 8, 2021, the Company entered into (i) a credit agreement, as the borrower, with certain of its U.S. subsidiaries, as guarantors, the lenders that are party thereto, and Owl Rock First Lien Master Fund, L.P., as administrative agent and collateral agent, that provides for a term loan in an initial aggregate principal amount of $180.0 million; and (ii) securities purchase agreements with each of PAR Act III, LLC (“Act III”), and certain funds and accounts advised by T. Rowe Price Associates, Inc., acting as investment adviser, to raise approximately $160.0 million through a private placement of the Company's common stock. The Company also issued to Act III a warrant to purchase 500,000 shares of the Company's common stock with an exercise price of $76.50 per share.

The initial accounting for the business combination was incomplete at May 10, 2021; however, the Company's financial results for the three-month period ending March 31, 2021 did include acquisition related costs of $0.7 million. The assets and liabilities of Punchh will be adjusted to their respective fair values as of April 8, 2021, the closing date of the transaction, including working capital, property, plant and equipment, and identifiable intangible assets acquired through the Merger. The excess of the purchase price over the fair value of net assets acquired will be recorded to goodwill. Intangible assets acquired include, but are not necessarily limited to, developed technology and customer relationships. The estimated acquisition date fair value of these and other acquired assets and liabilities assumed may ultimately be based, in part, on inputs that are unobservable. The Company's initial purchase price allocation will be presented in the Company's Form 10-Q for the quarter ending June 30, 2021.

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Basis of Presentation (Policies)

3 Months Ended

Mar. 31, 2021

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of presentation

Basis of Presentation

The accompanying unaudited condensed consolidated financial statements (“financial statement”) of PAR Technology Corporation through its consolidated subsidiaries (collectively, the “Company”, “PAR”, “we”, “us” or “our Company”) have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial statements and the instructions to Form 10-Q and Regulation S-X pertaining to interim financial statements as promulgated by the Securities and Exchange Commission (“SEC”). In the opinion of management, the Company's financial statements include all normal and recurring adjustments necessary in order to make the financial statements not misleading and to provide a fair presentation of the Company's financial results for the interim period included in this Quarterly Report on Form 10-Q (this “Quarterly Report”). Interim results are not necessarily indicative of results for the full year or any future periods. The information included in this Quarterly Report should be read in conjunction with the Company's audited consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2020 filed with the SEC on March 16, 2021 (“2020 Annual Report”).

The preparation of the financial statements requires management of the Company to make a number of estimates and assumptions relating to the reported amount of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the period. Significant items subject to such estimates and assumptions include revenue recognition, stock-based compensation, the recognition and measurement of assets acquired and liabilities assumed in business combinations at fair value, the carrying amount of property, plant and equipment including right-to-use assets and liabilities, identifiable intangible assets and goodwill, the measurement of liabilities and equity recognized for outstanding convertible notes, valuation allowances for receivables, inventories, and measurement of contingent consideration at fair value. Actual results could differ from those estimates. The Company's estimates are subject to uncertainties associated with the ongoing COVID-19 pandemic; the extent to which the COVID-19 pandemic will impact these estimates is uncertain and cannot be predicted, and there can be no assurance that the COVID-19 pandemic will not have a material and adverse effect on these estimates.

Segment Reporting

The Company operates in two distinct reporting segments, Restaurant/Retail and Government. The Company’s chief operating decision maker is the Company’s Chief Executive Officer. The Restaurant/Retail segment provides point-of-sale (“POS”) software and hardware, back-office software, and integrated technical solutions to the restaurant and retail industries. The Government segment provides intelligence, surveillance, and reconnaissance solutions and mission systems support to the United States Department of Defense and other Federal agencies. In addition, the financial statements include corporate operations, which are comprised of enterprise-wide functional departments.

Cash and Cash Equivalents

Cash and Cash Equivalents

The Company considers all highly liquid investments, purchased with a remaining maturity of three months or less, to be cash

equivalents including money market funds.

The Company maintained bank balances that, at times, exceeded the federally insured limit during the three months ended March 31, 2021. The Company has not experienced losses relating to these deposits and management does not believe that

the Company is exposed to any significant credit risk with respect to these amounts.

Recently Adopted Accounting Pronouncements and Accounting Pronouncements Not Yet Adopted

Recently Adopted Accounting Pronouncements

In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes, which is intended to simplify various requirements related to accounting for income taxes. ASU 2019-12 removes certain exceptions to the general principles in Topic 740 and clarifies and amends existing guidance to improve consistent application. The Company adopted ASU 2016-13 effective January 1, 2021, and the application of the standard had no material impact on the Company's financial statements for the three months ended March 31, 2021.

Accounting Pronouncements Not Yet Adopted

In August 2020, the FASB issued ASU 2020-06, Debt – Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging – Contracts in Entity’s Own Equity (Subtopic 815-40), which is intended to reduce the number of accounting models for convertible debt instruments and convertible preferred stock, and amend guidance for the derivatives scope exception for contracts in an entity’s own equity to reduce form-over-substance-based accounting conclusions. ASU 2020-06 is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2021, with early adoption permitted. The Company is currently assessing the impact of this standard on its financial statements.

With the exception of the standards discussed above, there were no other recent accounting pronouncements or changes in accounting pronouncements during the three months ended March 31, 2021 that are of significance or potential significance to the Company.

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Basis of Presentation (Tables)

3 Months Ended

Mar. 31, 2021

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Cash and Cash Equivalents

Cash and cash equivalents consist of the following (in thousands):

	March 31, 2021		December 31, 2020
Cash and cash equivalents
Cash	$	63,580	$	59,700
Money market funds	109,542		120,986
Total cash and cash equivalents	$	173,122	$	180,686

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Revenue Recognition (Tables)

3 Months Ended

Mar. 31, 2021

Revenue from Contract with Customer [Abstract]

Schedule of Performance Obligations

The activity of outstanding performance obligations as it relates to customer deposits and deferred service revenue is as follows:

(in thousands)	2021		2020
Beginning balance - January 1	$	11,082	$	12,486
Recognition of deferred revenue	(2,603)		(4,034)
Deferral of revenue	2,597		4,026
Ending balance - March 31	$	11,076	$	12,478

The value of existing contracts, net of amounts relating to work performed at March 31, 2021 are expected to be recognized as revenue over time as follows (in thousands):

Next 12 Months	$	56,238
Months 13-24	47,328
Months 25-36	24,434
Thereafter	12,066
TOTAL	$	140,066

Schedule of Disaggregated Revenue

Disaggregation of revenue is as follows (in thousands):

	Three months ended March 31, 2021
	Restaurant/Retail Point in Time		Restaurant/Retail Over Time		Government Over Time
Hardware	$	17,835	$	—	$	—
Software	243		7,633		—
Service	3,412		7,461		—
Mission Systems	—		—		9,547
ISR Solutions	—		—		8,131
Product	—		—		205
TOTAL	$	21,490	$	15,094	$	17,883

	Three months ended March 31, 2020
	Restaurant/Retail Point in Time		Restaurant/Retail Over Time		Government Over Time
Hardware	$	18,137	$	—	$	—
Software	562		6,382		—
Service	4,942		7,386		—
Mission Systems	—		—		8,448
ISR Solutions	—		—		8,772
Product	—		—		103
TOTAL	$	23,641	$	13,768	$	17,323

The Company has reclassified the prior year information in the above table to conform to the current year presentation.

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Accounts Receivable, Net (Tables)

3 Months Ended

Mar. 31, 2021

Receivables [Abstract]

Schedule of Accounts Receivable, Net

The Company’s net accounts receivables consists of (in thousands):

	March 31, 2021		December 31, 2020
Government segment:
Billed	$	10,700	$	11,225
Advanced billings	(159)		(948)
	10,541		10,277
Restaurant/Retail segment:	28,165		32,703
Accounts receivable - net	$	38,706	$	42,980

Schedule of Accounts Receivable, Allowance for Credit Loss

At March 31, 2021 and December 31, 2020, the Company had current, expected credit loss of $1.3 million and $1.4 million, respectively, against accounts receivable for the Restaurant/Retail segment. Changes in the current, expected credit loss were as follows:

(in thousands)	2021		2020
Beginning Balance - January 1	$	1,416	$	1,849
(Reductions) provisions	(18)		380
Write-offs	(129)		(156)
Recoveries	(15)		—
Ending Balance - March 31	$	1,254	$	2,073

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Inventories, Net (Tables)

3 Months Ended

Mar. 31, 2021

Inventory Disclosure [Abstract]

Schedule of Inventories

Inventories are used in the manufacture and service of Restaurant/Retail products. The components of inventory, net consist of the following:

(in thousands)	March 31, 2021		December 31, 2020
Finished goods	$	14,634	$	12,747
Work in process	8		16
Component parts	6,717		6,105
Service parts	3,937		2,770
	$	25,296	$	21,638

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Identifiable Intangible Assets and Goodwill (Tables)

3 Months Ended

Mar. 31, 2021

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Components of Identifiable Intangible Assets, Excluding Discontinued Operations

The components of identifiable intangible assets are:

(in thousands)	March 31, 2021		December 31, 2020		Estimated Useful Life
Acquired and internally developed software costs	$	44,979	$	40,170	3 - 5 years
Customer relationships	4,860		4,860		7 years
Trade names	1,410		1,410		2 - 5 years
Non-competition agreements	30		30		1 year
	51,279		46,470
Less accumulated amortization	(22,624)		(20,265)
	28,655		26,205
Internally developed software costs not meeting general release threshold	3,597		6,516
Trademarks, trade names (non-amortizable)	400		400
	$	32,652	$	33,121

Schedule of Future Amortization of Intangible Assets

The expected future amortization of intangible assets, assuming straight-line amortization of capitalized software development costs and acquisition related intangibles, excluding software costs not meeting the general release threshold, is as follows (in thousands):

2021, remaining	$	6,479
2022	7,321
2023	5,321
2024	3,360
2025	3,105
Thereafter	3,069
Total	$	28,655

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Debt (Tables)

3 Months Ended

Mar. 31, 2021

Debt Disclosure [Abstract]

Summary of Equity and Liability Components of the Notes

The following table summarizes information about the net carrying amounts of the Notes as of March 31, 2021:

(in thousands)	2024 Notes		2026 Notes
Principal amount of notes outstanding	$	13,750	$	120,000
Unamortized discount (including unamortized debt issuance cost)	(2,447)		(24,984)
Total long-term portion of notes payable	$	11,303	$	95,016

The following table summarizes interest expense recognized on the Notes:

(in thousands)	Three months ended March 31,
	2021		2020
Contractual interest expense	$	(1,017)	$	(1,014)
Amortization of debt issuance costs and discount	(1,174)		(958)
Total interest expense	$	(2,191)	$	(1,972)

Schedule of Maturities of Notes

The following table summarizes the future principal payments for the Notes as of March 31, 2021 (in thousands):

2021, remaining	$	—
2022	—
2023	—
2024	13,750
2025	—
Thereafter	120,000
Total	$	133,750

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Stock Based Compensation (Tables)

3 Months Ended

Mar. 31, 2021

Share-based Payment Arrangement [Abstract]

Share-based Payment Arrangement, Expensed and Capitalized, Amount

Stock-based compensation expense, net of forfeitures of $34.0 thousand and $52.0 thousand for March 31, 2021 and March 31, 2020, respectively, was recorded to the following line items in the consolidated statements of operations for the three months ended March 31:

	2021		2020
Cost of Sales - Contracts	$	67	$	94
Selling, general and administrative	1,253		995
Total stock-based compensation expense	$	1,320	$	1,089

Summary of Stock Option Activity

A summary of stock option activity for the three months ended March 31, 2021 is below:

(in thousands, except for exercise price)	Options Outstanding	Weighted Average Exercise Price
Outstanding at January 1, 2021	957	$	14.29
Exercised	(34)	12.29
Canceled/forfeited	(29)	18.78
Outstanding at March 31, 2021	894	$	14.22

Summary of Restricted Stock and RSU Awards Activity

A summary of unvested restricted stock activity for the three months ended March 31, 2021 is below:

(in thousands, except for award value)	Restricted Stock Awards	Weighted Average Award Value
Outstanding at January 1, 2021	61	$	25.62
Granted	2	22.36
Vested	(33)	24.91
Forfeited and cancelled	(1)	20.94
Outstanding at March 31, 2021	29	$	26.25

A summary of unvested restricted stock units (“RSU”) activity for the three months ended March 31, 2021 is below:

(in thousands, except for award value)	RSU Awards	Weighted Average Award Value
Outstanding at January 1, 2021	427	$	15.46
Granted	73	76.13
Vested	(86)	16.40
Outstanding at March 31, 2021	414	$	26.22

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Segment and Related Information (Tables)

3 Months Ended

Mar. 31, 2021

Segment Reporting [Abstract]

Schedule of Segment Information

Information noted as “Other” primarily relates to the Company’s corporate operations.

Information as to the Company’s segments is set forth below:

(in thousands)	Three Months Ended March 31,
	2021		2020
Net Revenues:
Restaurant/Retail	$	36,584	$	37,409
Government	17,883		17,323
Total	$	54,467	$	54,732
Operating loss:
Restaurant/Retail	$	(9,285)	$	(6,070)
Government	1,190		1,179
Other	2,074		(783)
Total	(6,021)		(5,674)
Other expense, net	(51)		(406)
Interest expense, net	(2,160)		(1,972)
Loss on extinguishment of debt	—		(8,123)
Loss before benefit from income taxes	$	(8,232)	$	(16,175)
Depreciation, amortization and accretion:
Restaurant/Retail	$	2,429	$	1,855
Government	36		16
Other	1,525		1,271
Total	$	3,990	$	3,142

Segment information, continued:

(in thousands)	Three Months Ended March 31,
	2021		2020
Capital expenditures including software costs:
Restaurant/Retail	$	1,517	$	1,707
Government	152		211
Other	—		122
Total	$	1,669	$	2,040
Revenues by country:
United States	$	50,603	$	52,631
Other Countries	3,864		2,101
Total	$	54,467	$	54,732

Schedule of Identifiable Assets by Reporting Segment

The following table represents assets by reporting segment.

(in thousands)	March 31, 2021		December 31, 2020
Restaurant/Retail	$	141,330	$	140,606
Government	13,165		13,150
Other	184,180		189,993
Total	$	338,675	$	343,749

Schedule of Revenue by Geographic Area

The following table represents identifiable long-lived tangible assets by country based on the location of the assets.

(in thousands)	March 31, 2021		December 31, 2020
United States	$	247,937	$	250,275
Other Countries	14,449		16,570
Total	$	262,386	$	266,845

Schedule of Goodwill by Reporting Segment

The following table represents goodwill by reporting segment.

(in thousands)	March 31, 2021		December 31, 2020
Restaurant/Retail	$	40,478	$	40,478
Government	736		736
Total	$	41,214	$	41,214

Schedule of Revenue by Major Customers

Customers comprising 10% or more of the Company’s total revenues by reporting segment are summarized as follows:

	Three Months Ended March 31,
	2021		2020
Restaurant/Retail reporting segment:
Dairy Queen	9	%	16	%
Yum! Brands, Inc.	12	%	11	%
Government reporting segment:
U.S. Department of Defense	33	%	32	%
All Others	46	%	41	%
	100	%	100	%

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Fair Value of Financial Instruments (Tables)

3 Months Ended

Mar. 31, 2021

Fair Value Disclosures [Abstract]

Fair Value, Liabilities Measured on Recurring Basis

The following table provides quantitative information associated with the fair value measurement of the Company’s Level 3 liability for contingent consideration at March 31, 2021 and December 31, 2020.

Contingency Type	Maximum Payout (undiscounted) (in thousands)		Fair Value		Valuation Technique	Unobservable Inputs	Weighted Average or Range
Revenue-based payments	$	1,965	$	—	Monte Carlo	Revenue volatility	25.0	%
						Discount rate	14.0	%
						Projected year(s) of payment	2021-2022

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Basis of Presentation (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2021 USD ($) reporting_unit	Mar. 31, 2020 USD ($)	Dec. 31, 2020 USD ($)
Property, Plant and Equipment [Line Items]
Number of operating segments | reporting_unit	2
Number of reportable segments | reporting_unit	2
Gain on insurance proceeds	$ 4,400	$ 0
Deferred compensation liability	$ 2,800		$ 2,800
Long-term deferred amount due 2021	50.00%
Long-term deferred amount due 2022	50.00%
Accrued payroll taxes	$ 2,800
Accrued payroll taxes, current	1,400		$ 1,400
Other Noncurrent Liabilities
Property, Plant and Equipment [Line Items]
Accrued payroll taxes	$ 1,400

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Basis of Presentation - Cash and Cash Equivalents (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Accounting Policies [Abstract]
Cash	$ 63,580	$ 59,700
Money market funds	109,542	120,986
Total cash and cash equivalents	$ 173,122	$ 180,686

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Revenue Recognition - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020	Dec. 31, 2019
Disaggregation of Revenue [Line Items]
Support contract timing	12 months
Customer deposits	$ 1,600	$ 1,800
Performance obligations	11,076	12,478	$ 11,082	$ 12,486
Recognition of revenue	$ 2,603	4,034
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-04-01
Disaggregation of Revenue [Line Items]
Performance obligations, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-04-01
Disaggregation of Revenue [Line Items]
Performance obligations, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01
Disaggregation of Revenue [Line Items]
Performance obligations, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01
Disaggregation of Revenue [Line Items]
Performance obligations, period
Restaurant and Retail
Disaggregation of Revenue [Line Items]
Recognition of revenue	$ 2,600	$ 4,000
Restaurant and Retail | Current | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-04-01
Disaggregation of Revenue [Line Items]
Performance obligation, percentage	78.00%
Restaurant and Retail | Non-current | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-04-01
Disaggregation of Revenue [Line Items]
Performance obligation, percentage	100.00%
Performance obligations, period	60 months
Government Segment
Disaggregation of Revenue [Line Items]
Performance obligations	$ 140,066		150,500
Funded performance obligations	30,200		$ 27,800
Government Segment | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-04-01
Disaggregation of Revenue [Line Items]
Performance obligations	56,238
Government Segment | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-04-01
Disaggregation of Revenue [Line Items]
Performance obligations	47,328
Government Segment | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01
Disaggregation of Revenue [Line Items]
Performance obligations	24,434
Government Segment | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01
Disaggregation of Revenue [Line Items]
Performance obligations	$ 12,066
Minimum
Disaggregation of Revenue [Line Items]
Payment period	30 days
Maximum
Disaggregation of Revenue [Line Items]
Payment period	90 days

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Revenue Recognition - Schedule of Performance Obligations (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Revenue, Remaining Performance Obligation [Roll Forward]
Beginning balance	$ 11,082	$ 12,486
Recognition of deferred revenue	(2,603)	(4,034)
Deferral of revenue	2,597	4,026
Ending balance	$ 11,076	$ 12,478

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Revenue Recognition - Performance Obligations (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020	Mar. 31, 2020	Dec. 31, 2019
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 11,076	$ 11,082	$ 12,478	$ 12,486
Government Segment
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 140,066	$ 150,500
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-04-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-04-01 | Government Segment
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 56,238
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-04-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-04-01 | Government Segment
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 47,328
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01 | Government Segment
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 24,434
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations, period
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01 | Government Segment
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 12,066

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Revenue Recognition - Schedule of Disaggregated Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Disaggregation of Revenue [Line Items]
Revenue	$ 54,467	$ 54,732
Service
Disaggregation of Revenue [Line Items]
Revenue	18,028	18,775
Product
Disaggregation of Revenue [Line Items]
Revenue	18,556	18,634
Restaurant and Retail
Disaggregation of Revenue [Line Items]
Revenue	36,584	37,409
Government Segment
Disaggregation of Revenue [Line Items]
Revenue	17,883	17,323
Point in Time | Restaurant and Retail
Disaggregation of Revenue [Line Items]
Revenue	21,490	23,641
Point in Time | Restaurant and Retail | Hardware
Disaggregation of Revenue [Line Items]
Revenue	17,835	18,137
Point in Time | Restaurant and Retail | Software
Disaggregation of Revenue [Line Items]
Revenue	243	562
Point in Time | Restaurant and Retail | Service
Disaggregation of Revenue [Line Items]
Revenue	3,412	4,942
Point in Time | Restaurant and Retail | Mission Systems
Disaggregation of Revenue [Line Items]
Revenue	0	0
Point in Time | Restaurant and Retail | ISR Solutions
Disaggregation of Revenue [Line Items]
Revenue	0	0
Point in Time | Restaurant and Retail | Product
Disaggregation of Revenue [Line Items]
Revenue	0	0
Over Time | Restaurant and Retail
Disaggregation of Revenue [Line Items]
Revenue	15,094	13,768
Over Time | Restaurant and Retail | Hardware
Disaggregation of Revenue [Line Items]
Revenue	0	0
Over Time | Restaurant and Retail | Software
Disaggregation of Revenue [Line Items]
Revenue	7,633	6,382
Over Time | Restaurant and Retail | Service
Disaggregation of Revenue [Line Items]
Revenue	7,461	7,386
Over Time | Restaurant and Retail | Mission Systems
Disaggregation of Revenue [Line Items]
Revenue	0	0
Over Time | Restaurant and Retail | ISR Solutions
Disaggregation of Revenue [Line Items]
Revenue	0	0
Over Time | Restaurant and Retail | Product
Disaggregation of Revenue [Line Items]
Revenue	0	0
Over Time | Government Segment
Disaggregation of Revenue [Line Items]
Revenue	17,883	17,323
Over Time | Government Segment | Hardware
Disaggregation of Revenue [Line Items]
Revenue	0	0
Over Time | Government Segment | Software
Disaggregation of Revenue [Line Items]
Revenue	0	0
Over Time | Government Segment | Service
Disaggregation of Revenue [Line Items]
Revenue	0	0
Over Time | Government Segment | Mission Systems
Disaggregation of Revenue [Line Items]
Revenue	9,547	8,448
Over Time | Government Segment | ISR Solutions
Disaggregation of Revenue [Line Items]
Revenue	8,131	8,772
Over Time | Government Segment | Product
Disaggregation of Revenue [Line Items]
Revenue	$ 205	$ 103

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Accounts Receivable, Net - Schedule of Accounts Receivable, Net (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020	Mar. 31, 2020	Dec. 31, 2019
Accounts Receivable [Abstract]
Accounts receivable – net	$ 38,706	$ 42,980
Allowance for doubtful accounts	1,300	1,400
Government Segment
Accounts Receivable [Abstract]
Accounts receivable – net	10,541	10,277
Restaurant and Retail
Accounts Receivable [Abstract]
Accounts receivable – net	28,165	32,703
Allowance for doubtful accounts	1,254	1,416	$ 2,073	$ 1,849
Billed | Government Segment
Accounts Receivable [Abstract]
Accounts receivable – net	10,700	11,225
Advanced billings | Government Segment
Accounts Receivable [Abstract]
Accounts receivable – net	$ 159	$ 948

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Accounts Receivable, Net - Accounts Receivable, Allowance for Credit Loss (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 1,400
(Reductions) provisions	18	$ 244
Ending balance	1,300
Restaurant and Retail
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	1,416	1,849
(Reductions) provisions	(18)	380
Write-offs	(129)	(156)
Recoveries	(15)	0
Ending balance	$ 1,254	$ 2,073

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Inventories, Net (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Inventory, Net, Items Net of Reserve Alternative [Abstract]
Finished goods	$ 14,634	$ 12,747
Work in process	8	16
Component parts	6,717	6,105
Service parts	3,937	2,770
Inventories-net	25,296	21,638
Inventory reserves	$ 12,200	$ 12,000

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Identifiable Intangible Assets and Goodwill - Narrative (Details) $ in Thousands	3 Months Ended		12 Months Ended
	Mar. 31, 2021 USD ($) reporting_unit	Mar. 31, 2020 USD ($)	Dec. 31, 2020 USD ($)
Finite-Lived Intangible Assets [Line Items]
Research and development	$ 5,809	$ 4,865
Capitalized software development costs	4,800	1,800
Amortization of capitalized software development costs	$ 2,000	$ 1,600
Number of operating segments | reporting_unit	2
Goodwill	$ 41,214		$ 41,214
Restaurant/Retail And Government Reporting Segments
Finite-Lived Intangible Assets [Line Items]
Goodwill	41,200		41,200
Internally Developed Software Costs Not Meeting General Release Threshold
Finite-Lived Intangible Assets [Line Items]
Research and development	$ 3,600		$ 6,500
Minimum
Finite-Lived Intangible Assets [Line Items]
Useful life	3 years
Maximum
Finite-Lived Intangible Assets [Line Items]
Useful life	5 years

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Identifiable Intangible Assets and Goodwill Components of Identifiable Intangible Assets (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Dec. 31, 2020
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 51,279	$ 46,470
Less accumulated amortization	(22,624)	(20,265)
Total	28,655	26,205
Indefinite-lived Intangible Assets [Line Items]
Intangible assets – net	32,652	33,121
Acquired and internally developed software costs
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	44,979	40,170
Customer relationships
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 4,860	4,860
Useful life	7 years
Trade names
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 1,410	1,410
Non-competition agreements
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 30	30
Useful life	1 year
Minimum
Finite-Lived Intangible Assets, Net [Abstract]
Useful life	3 years
Minimum | Acquired and internally developed software costs
Finite-Lived Intangible Assets, Net [Abstract]
Useful life	3 years
Minimum | Trade names
Finite-Lived Intangible Assets, Net [Abstract]
Useful life	2 years
Maximum
Finite-Lived Intangible Assets, Net [Abstract]
Useful life	5 years
Maximum | Acquired and internally developed software costs
Finite-Lived Intangible Assets, Net [Abstract]
Useful life	5 years
Maximum | Trade names
Finite-Lived Intangible Assets, Net [Abstract]
Useful life	5 years
Internally developed software costs not meeting general release threshold
Indefinite-lived Intangible Assets [Line Items]
Indefinite-lived intangible assets, gross	$ 3,597	6,516
Trademarks, trade names (non-amortizable)
Indefinite-lived Intangible Assets [Line Items]
Indefinite-lived intangible assets, gross	$ 400	$ 400

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Identifiable Intangible Assets and Goodwill - Expected Future Amortization (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
2021, remaining	$ 6,479
2022	7,321
2023	5,321
2024	3,360
2025	3,105
Thereafter	3,069
Total	$ 28,655	$ 26,205

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Debt - Narrative (Details)				3 Months Ended
	Feb. 10, 2020 USD ($) $ / shares shares	Dec. 18, 2019 USD ($)	Apr. 15, 2019 USD ($)	Mar. 31, 2021 USD ($)	Mar. 31, 2020 USD ($)	Dec. 31, 2020 USD ($)
Debt Instrument [Line Items]
Treasury stock reissued (in shares) | shares	722,423
Shares issued price per share (in dollars per share) | $ / shares	$ 32.43
Treasury stock acquired average cost per share (in dollars per share) | $ / shares	$ 3.37
Loss on extinguishment of debt				$ 0	$ (8,123,000)
Current portion of long-term debt				676,000		$ 666,000
Subordinate Promissory Note | Restaurant Magic
Debt Instrument [Line Items]
Stated interest rate		5.75%
Liability, debt				1,200,000
Warranty liability assumed		$ 2,000,000.0
Monthly principal and interest payments		$ 60,625
Current portion of long-term debt				700,000
2021, remaining				500,000
2022				700,000
Convertible Notes
Debt Instrument [Line Items]
Debt issued			$ 80,000,000.0
Liability, debt				133,750,000
2021, remaining				0
2022				0
Convertible Senior Notes due 2024
Debt Instrument [Line Items]
Implied estimated effective rate			10.20%
Convertible Senior Notes due 2024 | Convertible Notes
Debt Instrument [Line Items]
Debt issued				13,750,000
Stated interest rate			4.50%
Debt instrument, repurchased face amount	$ 66,300,000
Debt settlement amount	59,000,000.0
Settlement of equity component	30,800,000
Debt instrument pay off accrued interest	1,000,000.0
Loss on extinguishment of debt	8,100,000
Conversion ratio			0.0350217
Liability, debt			$ 62,400,000
Equity component of notes			$ 17,600,000
Issuance costs				4,900,000
Issuance costs, debt component				3,800,000
Issuance cost, equity component				1,100,000
Income tax benefit, equity transaction					(1,800,000)
Convertible Senior Notes Due 2026
Debt Instrument [Line Items]
Income tax benefit, equity transaction					5,400,000
Convertible Senior Notes Due 2026 | Convertible Notes
Debt Instrument [Line Items]
Debt issued	$ 120,000,000.0			120,000,000
Stated interest rate	2.875%
Implied estimated effective rate	7.30%
Conversion ratio	0.0232722
Liability, debt	$ 93,800,000
Equity component of notes	$ 26,200,000
Issuance costs				4,200,000
Issuance costs, debt component				3,300,000
Issuance cost, equity component				$ 900,000	900,000
Income tax benefit, equity transaction					$ (6,200,000)

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Debt - Summary of Information about the Equity and Liability Components of Notes (Details) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020	Feb. 10, 2020	Apr. 15, 2019
Debt Instrument [Line Items]
Total long-term portion of notes payable	$ 106,851,000		$ 105,844,000
Convertible Notes
Debt Instrument [Line Items]
Principal amount of notes outstanding					$ 80,000,000.0
Contractual interest expense	(1,017,000)	$ (1,014,000)
Amortization of debt issuance costs and discount	(1,174,000)	(958,000)
Total interest expense	(2,191,000)	$ (1,972,000)
Convertible Notes | Convertible Senior Notes due 2024
Debt Instrument [Line Items]
Principal amount of notes outstanding	13,750,000
Unamortized discount (including unamortized debt issuance cost)	(2,447,000)
Total long-term portion of notes payable	11,303,000
Convertible Notes | Convertible Senior Notes Due 2026
Debt Instrument [Line Items]
Principal amount of notes outstanding	120,000,000			$ 120,000,000.0
Unamortized discount (including unamortized debt issuance cost)	(24,984,000)
Total long-term portion of notes payable	$ 95,016,000

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Debt - Schedule of Maturities of Notes (Details) - Convertible Notes $ in Thousands	Mar. 31, 2021 USD ($)
Debt Instrument [Line Items]
2021, remaining	$ 0
2022	0
2023	0
2024	13,750
2025	0
Thereafter	120,000
Total	$ 133,750

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Common Stock (Details) $ / shares in Units, $ in Thousands			3 Months Ended
	Nov. 03, 2020 USD ($) shares	Oct. 05, 2020 USD ($) tradingDay $ / shares shares	Mar. 31, 2021 USD ($) shares	Mar. 31, 2020 USD ($)
Subsequent Event [Line Items]
Issuance of common stock upon the exercise of stock options (in shares)			34,000
Proceeds from exercise of stock options | $			$ 409	$ 30
Public Offering
Subsequent Event [Line Items]
Number of shares issued in transaction (in shares)		3,350,000
Sale of stock (in dollars per share) | $ / shares		$ 38.00
Sale of stock, consideration received on transaction | $		$ 121,800
Over-Allotment Option
Subsequent Event [Line Items]
Number of shares issued in transaction (in shares)		502,500
Sale of stock (in dollars per share) | $ / shares		$ 38.00
Number of days available to purchase additional shares | tradingDay		30
Issuance of common stock upon the exercise of stock options (in shares)	266,022
Proceeds from exercise of stock options | $	$ 9,600

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Stock Based Compensation - Narrative (Details) - USD ($)	Mar. 31, 2021	Mar. 31, 2020
Share-based Payment Arrangement [Abstract]
Expected to be recognized as compensation expense	$ 34,000.0	$ 52,000.0
Unrecognized compensation expense	$ 9,100,000

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Stock Based Compensation - Stock-based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Obligation with Joint and Several Liability Arrangement [Line Items]
Stock based compensation	$ 1,320	$ 1,089
Cost of Sales - Contracts
Obligation with Joint and Several Liability Arrangement [Line Items]
Stock based compensation	67	94
Selling, general and administrative
Obligation with Joint and Several Liability Arrangement [Line Items]
Stock based compensation	$ 1,253	$ 995

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Stock Based Compensation - Share Based Compensation Activity (Details) shares in Thousands	3 Months Ended
	Mar. 31, 2021 $ / shares shares
Options Outstanding
Beginning balance (in shares) | shares	957
Exercised (in shares) | shares	(34)
Canceled/forfeited (in shares) | shares	(29)
Ending balance (in shares) | shares	894
Weighted Average Exercise Price
Beginning balance (in dollars per share) | $ / shares	$ 14.29
Exercised (in dollars per share) | $ / shares	12.29
Canceled/forfeited (in dollars per share) | $ / shares	18.78
Ending balance (in dollars per share) | $ / shares	$ 14.22
Restricted Stock Awards
Restricted Stock and RSU Awards Outstanding
Beginning balance (in shares) | shares	61
Granted (in shares) | shares	2
Vested (in shares) | shares	(33)
Forfeited and cancelled (in shares) | shares	(1)
Beginning balance (in shares) | shares	29
Weighted Average Award Value
Beginning balance (in dollars per share) | $ / shares	$ 25.62
Granted (in dollars per share) | $ / shares	22.36
Vested (in dollars per share) | $ / shares	24.91
Forfeited and canceled (in dollars per share) | $ / shares	20.94
Ending balance (in dollars per share) | $ / shares	$ 26.25
RSU Awards
Restricted Stock and RSU Awards Outstanding
Beginning balance (in shares) | shares	427
Granted (in shares) | shares	73
Vested (in shares) | shares	(86)
Beginning balance (in shares) | shares	414
Weighted Average Award Value
Beginning balance (in dollars per share) | $ / shares	$ 15.46
Granted (in dollars per share) | $ / shares	76.13
Vested (in dollars per share) | $ / shares	16.40
Ending balance (in dollars per share) | $ / shares	$ 26.22

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Net Loss Per Share - Narrative (Details) - $ / shares	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Stock options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive stock options outstanding (in shares)	894,000	951,000
RSU Awards
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive stock options outstanding (in shares)	414,000	67,000
Convertible Debt Securities | Convertible Notes | Convertible Senior Notes due 2024
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive stock options outstanding (in shares)	638,051
Initial conversion price (in dollars per share)	$ 46,403.7000
Convertible Debt Securities | Convertible Notes | Convertible Senior Notes Due 2026
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive stock options outstanding (in shares)	3,700,272
Initial conversion price (in dollars per share)	$ 30,835.6000

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Segment and Related Information - Summary of Segment Information (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2021 USD ($) reporting_unit	Mar. 31, 2020 USD ($)
Segment and Related Information [Abstract]
Number of operating segments | reporting_unit	2
Number of reportable segments | reporting_unit	2
Information as to the Company's segments [Abstract]
Revenue	$ 54,467	$ 54,732
Operating loss	(6,021)	(5,674)
Other expense – net	(51)	(406)
Interest expense, net	(2,160)	(1,972)
Loss on extinguishment of debt	0	(8,123)
Net loss	(8,232)	(16,175)
Depreciation, amortization and accretion	3,990	3,142
Capital expenditures including software costs	1,669	2,040
United States
Information as to the Company's segments [Abstract]
Revenue	50,603	52,631
Other Countries
Information as to the Company's segments [Abstract]
Revenue	3,864	2,101
Restaurant and Retail
Information as to the Company's segments [Abstract]
Revenue	36,584	37,409
Government Segment
Information as to the Company's segments [Abstract]
Revenue	17,883	17,323
Operating segments | Restaurant and Retail
Information as to the Company's segments [Abstract]
Operating loss	(9,285)	(6,070)
Depreciation, amortization and accretion	2,429	1,855
Capital expenditures including software costs	1,517	1,707
Operating segments | Government Segment
Information as to the Company's segments [Abstract]
Operating loss	1,190	1,179
Depreciation, amortization and accretion	36	16
Capital expenditures including software costs	152	211
Corporate, Non-Segment
Information as to the Company's segments [Abstract]
Operating loss	2,074	(783)
Depreciation, amortization and accretion	1,525	1,271
Capital expenditures including software costs	$ 0	$ 122

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Segment and Related Information - Reconciliation of Segment Assets (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Identifiable assets by geographic area [Abstract]
Assets	$ 338,675	$ 343,749
Long-Lived Assets	262,386	266,845
Goodwill by business segment [Abstract]
Goodwill	41,214	41,214
United States
Identifiable assets by geographic area [Abstract]
Long-Lived Assets	247,937	250,275
Other Countries
Identifiable assets by geographic area [Abstract]
Long-Lived Assets	14,449	16,570
Restaurant and Retail
Goodwill by business segment [Abstract]
Goodwill	40,478	40,478
Government Segment
Goodwill by business segment [Abstract]
Goodwill	736	736
Operating segments | Restaurant and Retail
Identifiable assets by geographic area [Abstract]
Assets	141,330	140,606
Operating segments | Government Segment
Identifiable assets by geographic area [Abstract]
Assets	13,165	13,150
Corporate, Non-Segment
Identifiable assets by geographic area [Abstract]
Assets	$ 184,180	$ 189,993

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Segment and Related Information - Revenue by Major Customers (Details)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Revenue, Major Customer [Line Items]
Concentration risk, percentage	100.00%	100.00%
Operating segments | Restaurant and Retail | Dairy Queen
Revenue, Major Customer [Line Items]
Concentration risk, percentage	9.00%	16.00%
Operating segments | Restaurant and Retail | Yum! Brands, Inc.
Revenue, Major Customer [Line Items]
Concentration risk, percentage	12.00%	11.00%
Operating segments | Government Segment | U.S. Department of Defense
Revenue, Major Customer [Line Items]
Concentration risk, percentage	33.00%	32.00%
Corporate, Non-Segment
Revenue, Major Customer [Line Items]
Concentration risk, percentage	46.00%	41.00%

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Fair Value of Financial Instruments (Details) - USD ($)	3 Months Ended	12 Months Ended
	Mar. 31, 2021	Dec. 31, 2020
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Amounts owed to employees participating in the deferred compensation plan	$ 2,600,000	$ 2,800,000
Liability fair value	0	$ 0
Fair Value, Inputs, Level 2 | Convertible Notes | Convertible Senior Notes due 2024
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair value of debt	32,000,000.0
Fair Value, Inputs, Level 2 | Convertible Notes | Convertible Senior Notes Due 2026
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair value of debt	$ 206,000,000.0

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Fair Value of Financial Instruments - Contingent Consideration Liability (Details) - Revenue-based Payments $ in Thousands	Mar. 31, 2021 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Contingent consideration liability	$ 1,965
Fair Value	$ 0
Measurement Input, Revenue Volatility
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Weighted Average or Range	0.250
Measurement Input, Discount Rate
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Weighted Average or Range	0.140

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Subsequent Events (Details) - Subsequent Event - USD ($) $ / shares in Units, $ in Millions		1 Months Ended
	Apr. 08, 2021	May 10, 2021
Subsequent Event [Line Items]
Warrants to purchase (in shares)	500,000
Warrant, exercise price (in dollars per share)	$ 76.50
Common Stock
Subsequent Event [Line Items]
Sale of stock, consideration received on transaction	$ 160.0
Credit Agreement
Subsequent Event [Line Items]
Debt issued	180.0
Punchh Inc.
Subsequent Event [Line Items]
Business acquisition, cash paid	$ 390.0
Equity interest issued (in shares)	1,594,202
Acquisition related costs		$ 0.7