Segment and Related Information

12 Months Ended

Dec. 31, 2023

Segment Reporting [Abstract]

Segment and Related Information

Segment and Related Information

The Company is organized in two segments: Restaurant/Retail and Government. Management views the Restaurant/Retail and Government segments separately in operating its business, as the products and services are different for each segment.

Beginning with the Quarterly Report for the second quarter of 2023, we retroactively combined operating

results noted as "Other" with operating results from our Restaurant/Retail segment because this better reflects the

manner in which management reviews and assesses performance.

Information as to the Company’s segments is set forth in the tables below: 

	Year Ended December 31,
(in thousands)	2023		2022		2021
Revenues:
Restaurant/Retail	$	276,714	$	262,347	$	210,351
Government	139,109		93,448		72,525
Total	$	415,823	$	355,795	$	282,876
Operating (loss) income:
Restaurant/Retail	$	(68,387)	$	(65,559)	$	(59,682)
Government	8,678		7,527		5,801
Total	(59,709)		(58,032)		(53,881)
Other expense, net	(489)		(1,224)		(1,279)
Loss on extinguishment of debt	(635)		—		(11,916)
Interest expense, net	(6,931)		(8,811)		(18,147)
Loss before provision for (benefit from) income taxes	$	(67,764)	$	(68,067)	$	(85,223)
Depreciation, amortization and accretion:
Restaurant/Retail	$	29,219	$	27,640	$	29,766
Government	467		452		380
Total	$	29,686	$	28,092	$	30,146
Capital expenditures including software costs:
Restaurant/Retail	$	10,541	$	7,498	$	7,576
Government	499		227		711
Total	$	11,040	$	7,725	$	8,287

Revenues by country:
United States	$	392,224	$	336,201	$	262,164
International	23,599		19,594		20,712
Total	$	415,823	$	355,795	$	282,876

	Year Ended December 31,
(in thousands)	2023		2022
Total assets:
Restaurant/Retail	$	694,568	$	722,958
Government	24,475		21,443
Other	83,563		110,457
Total	$	802,606	$	854,858
Goodwill:
Restaurant/Retail	$	488,918	$	486,026
Government	736		736
Total	$	489,654	$	486,762

Assets by country based on the location of the asset were: 

	December 31,
	2023		2022
United States	$	767,894	$	809,437
International	34,712		45,421
Total	$	802,606	$	854,858

Customers comprising 10% or more of the Company’s total revenues are summarized as follows:

	December 31,
	2023		2022		2021
Restaurant/Retail segment:
Yum! Brands, Inc.	9	%	10	%	11	%
McDonald’s Corporation	8	%	12	%	12	%
Government segment:
U.S. Department of Defense	33	%	26	%	26	%
All Others	50	%	52	%	51	%
	100	%	100	%	100	%

No other customer within “All Others” represented more than 10% of the Company’s total revenue for the years ended 2023, 2022, and 2021.