10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended September 30, 2023

OR

☐ TRANSITION REPORT TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

For the Transition Period From __________ to __________

Commission File Number: 1-09720

PAR TECHNOLOGY CORPORATION

(Exact name of registrant as specified in its charter)

Delaware	16-1434688
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
PAR Technology Park, 8383 Seneca Turnpike, New Hartford, New York 13413-4991
(Address of principal executive offices, including zip code)
(315) 738-0600
(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol	Name of each exchange on which registered
Common Stock, $0.02 par value	PAR	New York Stock Exchange

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☑ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☑ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer”, “accelerated filer”, “smaller reporting company”, and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large Accelerated Filer ☑	Accelerated Filer ☐	Non-Accelerated Filer ☐
Smaller Reporting Company ☐	Emerging Growth Company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☑

As of November 7, 2023, 28,021,454 shares of the registrant’s common stock, $0.02 par value, were outstanding.

PAR TECHNOLOGY CORPORATION

TABLE OF CONTENTS

PART I

FINANCIAL INFORMATION

Item Number	Description	Page
	Forward-Looking Statements
Item 1.	Financial Statements (unaudited)	2
	Condensed Consolidated Balance Sheets at September 30, 2023 and December 31, 2022 (unaudited)	2
	Condensed Consolidated Statements of Operations for the Three and Nine Months Ended September 30, 2023 and September 30, 2022 (unaudited)	3
	Condensed Consolidated Statements of Comprehensive Loss for the Three and Nine Months Ended September 30, 2023 and September 30, 2022 (unaudited)	4
	Condensed Consolidated Statements of Changes in Shareholders' Equity for the Nine Months Ended September 30, 2023 and September 30, 2022 (unaudited)	5
	Condensed Consolidated Statements of Cash Flows for the Nine Months Ended September 30, 2023 and September 30, 2022 (unaudited)	7
	Notes to Condensed Consolidated Financial Statements (unaudited)	9
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	24
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	39
Item 4.	Controls and Procedures	40
PART II
OTHER INFORMATION
Item 1.	Legal Proceedings	40
Item 1A.	Risk Factors	40
Item 2.	Unregistered Sales of Equity Securities and Use Of Proceeds	40
Item 5.	Other Information	40
Item 6.	Exhibits	41
Signatures		42

“PAR®,” “Brink POS®,” “Punchh®,” “MENUTM,” “Data Central®,” "PAR® Pay”, “PAR® Payment Services” and other trademarks identifying our products and services appearing in this Quarterly Report belong to us. This Quarterly Report may also contain trade names and trademarks of other companies. Our use of such other companies’ trade names or trademarks is not intended to imply any endorsement or sponsorship by these companies of us or our products or services.

Unless the context indicates otherwise, references in this Quarterly Report to "we," "us," "our," the "Company," and "PAR" mean PAR Technology Corporation and its consolidated subsidiaries.

FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q for the quarter ended September 30, 2023 contains “forward-looking statements” within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended (the “Exchange Act”), Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and the Private Securities Litigation Reform Act of 1995. Forward-looking statements are not historical in nature, but rather are predictive of PAR's future operations, financial condition, financial results, business strategies and prospects. Forward-looking statements are generally identified by words such as “anticipate,” “believe,” “can”, “could”, “continue,” “expect,” “estimate,” “future”, “goal”, “intend,” “may,” “opportunity,” “plan,” “should,” “target”, “will,” “would,” “will likely result,” and similar expressions. Forward-looking statements are based on management's current expectations and assumptions that are subject to risks and uncertainties, many of which are beyond PAR's control, which could cause PAR's actual results to differ materially from those expressed in or implied by forward-looking statements, including statements relating to and PAR's expectations regarding: the impact of COVID-19 on its business, financial condition, and results of operations; the timing and expected benefits of acquisitions, divestitures, and capital markets transactions; the plans, strategies and objectives of management for future operations, including PAR's service and product offerings, its go-to-market strategies, and the expected development, demand, performance, market share or competitive performance of its products and services; PAR's ability to achieve and sustain profitability; projections of net revenue, margins, expenses, cash flows, or other financial items; PAR's annual recurring revenue, active sites, subscription service margins, net loss, net loss per share and other key performance indicators and non-GAAP financial measures; supply constraints, product and component shortages, manufacturing disruptions or logistics challenges; PAR's human capital strategies and engagement; current or future macroeconomic trends or geopolitical events and the impact of those trends and events on PAR and its business, financial condition, and results of operations; claims, disputes or other litigation matters; and assumptions underlying any of the foregoing. Factors, risks, trends, and uncertainties that could cause PAR's actual results to differ materially from those expressed in or implied by forward-looking statements include: a resurgence of COVID-19 cases and the responses of governments, businesses, customers and consumers; PAR's ability to add and maintain active sites, retain and manage suppliers, secure alternative suppliers, and manage inventory levels, navigate manufacturing disruptions and logistics challenges, shipping delays and increased costs; PAR's ability to successfully attract, hire and retain necessary qualified employees to develop and expand its business, and execute product installations and respond to customer service level needs; the protection of PAR's intellectual property; PAR's ability to retain and add integration partners, and its success in acquiring and developing relevant technology for current, new, and potential customers for its service and product offerings; macroeconomic trends, such as a recession or slowed economic growth, bank failures or other banking industry disruptions, increased interest rates, inflation, and changes in consumer confidence and discretionary spending; geopolitical events, including the effects of the Russia-Ukraine war and escalating tensions between China and Taiwan; risks associated with PAR's international operations; changes in estimates and assumptions we make in connection with the preparation of our financial statements, in building our business and operational plans, and in executing our strategies; disruptions in operations from data breaches and cyberattacks; PAR's ability to maintain proper and effective internal control over financial reporting; PAR's ability to execute its business, operational plans, and strategies and manage its business continuity risks, including disruptions or delays in product assembly and fulfillment; potential impacts, liabilities and costs from pending or potential investigations, claims and disputes; and other factors, risks, trends and uncertainties that could cause PAR's actual results to differ materially from those expressed in or implied by forward-looking statements contained in our Annual Report on Form 10-K/A for the fiscal year ended December 31, 2022 filed with the Securities and Exchange Commission (“SEC”) on March 21, 2023, in this Quarterly Report, and in our other filings with the SEC. Given these risks and uncertainties, readers are cautioned not to place undue reliance on forward-looking statements. We undertake no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events, or otherwise, except as may be required under applicable securities law.

PART I – FINANCIAL INFORMATION

Item 1. FINANCIAL STATEMENTS (unaudited)

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands, except share amounts)

(unaudited)

Assets	September 30, 2023		December 31, 2022
Current assets:
Cash and cash equivalents	$	43,136	$	70,328
Cash held on behalf of customers	8,758		7,205
Short-term investments	36,717		40,290
Accounts receivable – net	66,441		59,960
Inventories	24,193		37,594
Other current assets	9,516		8,572
Total current assets	188,761		223,949
Property, plant and equipment – net	16,110		12,961
Goodwill	487,073		486,762
Intangible assets – net	96,562		111,097
Lease right-of-use assets	4,303		4,061
Other assets	16,400		16,028
Total assets	$	809,209	$	854,858
Liabilities and Shareholders’ Equity
Current liabilities:
Current portion of long-term debt	$	13,638	$	—
Accounts payable	27,229		23,283
Accrued salaries and benefits	15,652		18,936
Accrued expenses	10,578		6,531
Customers payable	8,758		7,205
Lease liabilities – current portion	1,327		1,307
Customer deposits and deferred service revenue	10,066		10,562
Total current liabilities	87,248		67,824
Lease liabilities – net of current portion	3,075		2,868
Deferred service revenue – noncurrent	4,329		5,125
Long-term debt	377,148		389,192
Other long-term liabilities	4,669		14,655
Total liabilities	476,469		479,664
Shareholders’ equity:
Preferred stock, $.02 par value, 1,000,000 shares authorized	—		—
Common stock, $0.02 par value, 58,000,000 shares authorized, 28,877,896 and 28,589,567 shares issued, 27,520,284 and 27,319,045 outstanding at September 30, 2023 and December 31, 2022, respectively	574		570
Additional paid in capital	606,836		595,286
Accumulated deficit	(256,327)		(205,204)
Accumulated other comprehensive loss	(1,507)		(1,365)
Treasury stock, at cost, 1,357,612 shares and 1,270,522 shares at September 30, 2023 and December 31, 2022, respectively	(16,836)		(14,093)
Total shareholders’ equity	332,740		375,194
Total Liabilities and Shareholders’ Equity	$	809,209	$	854,858

See accompanying notes to unaudited interim condensed consolidated financial statements

2

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share amounts)

(unaudited)

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Revenues, net:
Hardware	$	25,824	$	31,343	$	78,991	$	84,820
Subscription service	31,363		25,170		89,700		69,591
Professional service	11,514		11,840		38,123		36,959
Contract	38,433		24,414		101,301		66,775
Total revenues, net	107,134		92,767		308,115		258,145
Costs of sales:
Hardware	19,295		25,458		63,002		69,666
Subscription service	15,497		13,054		46,655		34,332
Professional service	8,775		10,967		31,925		30,649
Contract	35,381		21,880		94,624		60,356
Total cost of sales	78,948		71,359		236,206		195,003
Gross margin	28,186		21,408		71,909		63,142
Operating expenses:
Selling, general and administrative	26,249		26,543		79,357		75,309
Research and development	14,660		12,843		43,863		33,785
Amortization of identifiable intangible assets	464		465		1,393		1,399
Adjustment to contingent consideration liability	—		—		(7,500)		—
Gain on insurance proceeds	—		—		(500)		—
Total operating expenses	41,373		39,851		116,613		110,493
Operating loss	(13,187)		(18,443)		(44,704)		(47,351)
Other expense, net	(373)		(179)		(337)		(804)
Interest expense, net	(1,750)		(2,140)		(5,152)		(7,054)
Loss before provision for income taxes	(15,310)		(20,762)		(50,193)		(55,209)
Provision for income taxes	(206)		(578)		(930)		(629)
Net loss	$	(15,516)	$	(21,340)	$	(51,123)	$	(55,838)
Net loss per share (basic and diluted)	$	(0.56)	$	(0.79)	$	(1.86)	$	(2.06)
Weighted average shares outstanding (basic and diluted)	27,472		27,110		27,412		27,150

See accompanying notes to unaudited interim condensed consolidated financial statements

3

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS

(In thousands)

(unaudited)

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Net loss	$	(15,516)	$	(21,340)	$	(51,123)	$	(55,838)
Other comprehensive loss, net of applicable tax:
Foreign currency translation adjustments	1,417		(851)		(142)		(500)
Comprehensive loss	$	(14,099)	$	(22,191)	$	(51,265)	$	(56,338)

See accompanying notes to unaudited interim condensed consolidated financial statements

4

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY

(In thousands)

(unaudited)

	Common Stock			Additional Paid in Capital		Accumulated Deficit		Accumulated Other Comprehensive Loss		Treasury Stock			Total Shareholders’ Equity
	Shares	Amount								Shares	Amount
Balances at December 31, 2022	28,590	$	570	$	595,286	$	(205,204)	$	(1,365)	1,271	$	(14,093)	$	375,194
Issuance of common stock upon the exercise of stock options	5	—		52		—		—		—	—		52
Net issuance of restricted stock awards and restricted stock units	160	2		—		—		—		—	—		2
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	—	—		—		—		—		79	(2,478)		(2,478)
Stock-based compensation	—	—		3,055		—		—		—	—		3,055
Foreign currency translation adjustments	—	—		—		—		(42)		—	—		(42)
Net loss	—	—		—		(15,905)		—		—	—		(15,905)
Balances at March 31, 2023	28,755	$	572	$	598,393	$	(221,109)	$	(1,407)	1,350	$	(16,571)	$	359,878
Issuance of common stock upon the exercise of stock options	9	—		147		—		—		—	—		147
Net issuance of restricted stock awards and restricted stock units	35	—		—		—		—		—	—		—
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	—	—		—		—		—		6	(205)		(205)
Stock-based compensation	—	—		3,615		—		—		—	—		3,615
Foreign currency translation adjustments	—	—		—		—		(1,517)		—	—		(1,517)
Net loss	—	—		—		(19,702)		—		—	—		(19,702)
Balances at June 30, 2023	28,799	$	572	$	602,155	$	(240,811)	$	(2,924)	1,356	$	(16,776)	$	342,216
Issuance of common stock upon the exercise of stock options	74	2		709		—		—		—	—		711
Net issuance of restricted stock awards and restricted stock units	5	—		—		—		—		—	—		—
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	—	—		—		—		—		2	(60)		(60)
Stock-based compensation	—	—		3,972		—		—		—	—		3,972
Foreign currency translation adjustments	—	—		—		—		1,417		—	—		1,417
Net loss	—	—		—		(15,516)		—		—	—		(15,516)
Balances at September 30, 2023	28,878	$	574	$	606,836	$	(256,327)	$	(1,507)	1,358	$	(16,836)	$	332,740

See accompanying notes to unaudited interim condensed consolidated financial statements

5

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY

(In thousands)

(unaudited)

	Common Stock			Additional Paid in Capital		Accumulated Deficit		Accumulated Other Comprehensive Income (Loss)		Treasury Stock			Total Shareholders’ Equity
	Shares	Amount								Shares	Amount
Balances at December 31, 2021	28,095	$	562	$	640,937	$	(122,505)	$	(3,704)	1,181	$	(10,945)	$	504,345
Impact of ASU 2020-06 implementation				(66,656)		(13,380)							(80,036)
Balances at January 1, 2022	28,095	$	562	$	574,281	$	(135,885)	$	(3,704)	1,181	$	(10,945)	$	424,309
Issuance of common stock upon the exercise of stock options	96	2		811		—		—		—	—		813
Net issuance of restricted stock awards and restricted stock units	88	1		—		—		—		—	—		1
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	—	—		—		—		—		45	(2,051)		(2,051)
Stock-based compensation	—	—		3,536		—		—		—	—		3,536
Foreign currency translation adjustments	—	—		—		—		512		—	—		512
Net loss	—	—		—		(15,650)		—		—	—		(15,650)
Balances at March 31, 2022	28,279	$	565	$	578,628	$	(151,535)	$	(3,192)	1,226	$	(12,996)	$	411,470
Issuance of common stock upon the exercise of stock options	16	—		205		—		—		—	—		205
Net issuance of restricted stock awards and restricted stock units	36	—		—		—		—		—	—		—
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	—	—		—		—		—		12	(397)		(397)
Stock-based compensation	—	—		3,231		—		—		—	—		3,231
Foreign currency translation adjustments	—	—		—		—		(161)		—	—		(161)
Net loss	—	—		—		(18,848)		—		—	—		(18,848)
Balances at June 30, 2022	28,331	$	565	$	582,064	$	(170,383)	$	(3,353)	1,238	$	(13,393)	$	395,500
Issuance of common stock upon the exercise of stock options	17	1		249		—		—		—	—		250
Net issuance of restricted stock awards and restricted stock units	18	—		—		—		—		—	—		—
Issuance of common stock for acquisition	163	3		6,297									6,300
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	—	—		—		—		—		9	(263)		(263)
Stock-based compensation	—	—		3,490		—		—		—	—		3,490
Foreign currency translation adjustments	—	—		—		—		(851)		—	—		(851)
Net loss	—	—		—		(21,340)		—		—	—		(21,340)
Balances at September 30, 2022	28,529	$	569	$	592,100	$	(191,723)	$	(4,204)	1,247	$	(13,656)	$	383,086

See accompanying notes to unaudited interim condensed consolidated financial statements

6

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(unaudited)

	Nine Months Ended September 30,
	2023		2022
Cash flows from operating activities:
Net loss	$	(51,123)	$	(55,838)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization	20,480		19,625
Accretion of debt in interest expense	1,594		1,485
Current expected credit losses	783		739
Provision for obsolete inventory	(1,271)		1,773
Stock-based compensation	10,642		10,257
Adjustment to contingent consideration liability	(7,500)		—
Changes in operating assets and liabilities:
Accounts receivable	(7,342)		(5,823)
Inventories	14,607		(6,678)
Other current assets	(1,008)		321
Other assets	(389)		(3,461)
Accounts payable	3,383		3,580
Accrued salaries and benefits	(3,258)		325
Accrued expenses	1,839		(260)
Customer deposits and deferred service revenue	(1,292)		(2,924)
Customers payable	1,553		3,985
Other long-term liabilities	(186)		(685)
Net cash used in operating activities	(18,488)		(33,579)
Cash flows from investing activities:
Cash paid for acquisitions, net of cash acquired	—		(18,797)
Capital expenditures	(5,021)		(812)
Capitalization of software costs	(3,364)		(4,719)
Proceeds from (purchase of) held to maturity investments	3,573		(40,015)
Net cash used in investing activities	(4,812)		(64,343)
Cash flows from financing activities:
Principal payments of long-term debt	—		(525)
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(2,743)		(2,711)
Proceeds from exercise of stock options	912		1,268
Net cash used in financing activities	(1,831)		(1,968)
Effect of exchange rate changes on cash and cash equivalents	(508)		975
Net decrease in cash and cash equivalents and cash held on behalf of customers	(25,639)		(98,915)
Cash and cash equivalents and cash held on behalf of customers at beginning of period	77,533		188,419
Cash and cash equivalents and cash held on behalf of customers at end of period	$	51,894	$	89,504
Reconciliation of cash and cash equivalents and cash held on behalf of customers
Cash and cash equivalents	$	43,136	$	85,519
Cash held on behalf of customers	8,758		3,985
Total cash and cash equivalents and cash held on behalf of customers	$	51,894	$	89,504

See accompanying notes to unaudited interim condensed consolidated financial statements

7

PAR TECHNOLOGY CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued)

(In thousands)

(unaudited)

	Nine Months Ended September 30,
	2023		2022
Supplemental disclosures of cash flow information:
Cash paid during the period for:
Interest	$	4,022	$	20
Income taxes	2,392		660
Capitalized software recorded in accounts payable	468		36
Capital expenditures in accounts payable	98		37
Common stock issued for acquisition	—		6,300
Acquisition contingent consideration recorded in other long-term liabilities	—		14,200

See accompanying notes to unaudited interim condensed consolidated financial statements

8

PAR TECHNOLOGY CORPORATION

NOTES TO INTERIM CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

Note 1 — Summary of Significant Accounting Policies

Nature of Business

PAR Technology Corporation (the “Company” or “PAR,” “we,” or “us”), through its consolidated subsidiaries, operates in two segments - the Restaurant/Retail segment and the Government segment. The Restaurant/Retail segment provides leading technology platforms to the restaurant and retail industries. We provide enterprise restaurants, franchisees, and other restaurant outlets in the three major restaurant categories - quick service, fast casual, and table service - with operational efficiencies by offering them a comprehensive suite of subscription services, hardware, and professional services. Our subscription services are grouped into three categories: Guest Engagement, which includes Punchh for customer loyalty and engagement and MENU for omnichannel digital ordering and delivery; Operator Solutions, which includes Brink POS for front-of-house and PAR Pay and PAR Payment Services for payments; and Back Office, which includes Data Central. PAR's Government segment provides technical expertise and development of advanced systems and software solutions for the U.S. Department of Defense ("DoD"), the intelligence community and other federal agencies. Additionally, we provide support services for satellite command and control, communication, and information technology ("IT") systems at several DoD facilities worldwide. The Government segment has three principal contract offerings: intelligence, surveillance, and reconnaissance solutions, mission systems operations and maintenance, and commercial software products for use in analytic and operational environments that leverage geospatial intelligence data. The accompanying unaudited interim condensed consolidated financial statements ("financial statements") include the Company's accounts and those of its consolidated subsidiaries. All significant intercompany transactions have been eliminated in consolidation.

Basis of Presentation

The accompanying financial statements of PAR Technology Corporation and its consolidated subsidiaries have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial statements and the instructions to Form 10-Q and Regulation S-X pertaining to interim financial statements as promulgated by the SEC. In the opinion of management, the Company's financial statements include all normal and recurring adjustments necessary in order to make the financial statements not misleading and to provide a fair presentation of the Company's financial results for the interim period included in this Quarterly Report. Interim results are not necessarily indicative of results for the full year or any future periods. The information included in this Quarterly Report should be read in conjunction with the Company's audited consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K/A for the fiscal year ended December 31, 2022 (the “2022 Annual Report”).

Revenue and Cost of Sales Presentation Changes

Beginning with the 2022 Annual Report, we retroactively split our "Service" financial statement line items ("FSLIs"), presented in the consolidated statements of operations under "Revenues, net" and "Cost of sales", into two FSLIs, "Subscription Service" and "Professional Service", to provide clearer insight into these operationally and economically different revenue streams in light of recent acquisitions. This change in presentation did not impact revenue or cost of sales reported in our consolidated statements of operations prior to this change. With the change in our presentation of “Service”, we also changed the FSLI "Product", previously presented in our consolidated statements of operations under "Revenue, net" and "Cost of sales", to "Hardware", to better describe this revenue stream.

Use of Estimates

The preparation of the financial statements requires management of the Company to make a number of estimates and assumptions relating to the reported amount of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the period. Significant items subject to these estimates and assumptions include revenue recognition, stock-based compensation, the recognition and measurement of assets acquired and liabilities assumed in business combinations at fair value, the carrying amount of property, plant, and equipment including right-to-use assets and

9

liabilities, identifiable intangible assets and goodwill, valuation allowances for receivables, valuation of excess and obsolete inventories, and measurement of contingent consideration at fair value. Actual results could differ from those estimates.

Contingent Consideration

The acquisition date fair value of contingent consideration associated with the acquisition of MENU Technologies AG ("MENU") in July 2022 (the "MENU Acquisition") was determined using Monte-Carlo simulation valuation techniques, with significant inputs that are not observable in the market and thus are classified in Level 3 of the fair value hierarchy as defined in ASC Topic 820, Fair Value Measurement. The simulation uses probability distribution for each significant input to produce hundreds or thousands of possible outcomes and the results are analyzed to determine probabilities of different outcomes occurring. Significant increases or decreases to these inputs in isolation would result in a significantly higher or lower liability. Ultimately, the liability will be equivalent to the amount paid, and the difference between the fair value estimate and amount paid will be recorded in earnings. The amount paid that is less than or equal to the liability on the acquisition date is reflected as cash used in financing activities in the Company's condensed consolidated statements of cash flows. Any amount paid in excess of the liability on the acquisition date is reflected as cash used in operating activities.

During the three months ended June 30, 2023, the MENU earn-out was amended to remove the EBITDA based threshold and reduce the future software as a service ("SaaS") annual recurring revenue threshold.

For the three months ended September 30, 2023, the Company did not make an adjustment to the fair value of the contingent consideration liability related to the MENU Acquisition. For the nine months ended September 30, 2023, the Company recorded a $7.5 million adjustment to decrease the fair value of the contingent consideration liability related to the MENU Acquisition from $9.8 million as of December 31, 2022 to $2.3 million as of September 30, 2023.

Gain on Insurance Proceeds

During the nine months ended September 30, 2023, the Company received $0.5 million of insurance proceeds in connection with the settlement of a legacy claim. No insurance proceeds were received during the nine months ended September 30, 2022.

Cash and Cash Equivalents and Cash Held on Behalf of Customers

Cash and cash equivalents and cash held on behalf of customers consist of the following:

(in thousands)	September 30, 2023		December 31, 2022
Cash and cash equivalents
Cash	$	43,096	$	18,856
Money market funds	40		51,472
Cash held on behalf of customers	8,758		7,205
Total cash and cash equivalents and cash held on behalf of customers	$	51,894	$	77,533

The Company maintained bank balances that, at times, exceeded the federally insured limit during the nine months ended September 30, 2023. The Company has not experienced losses relating to these deposits and management does not believe that the Company is exposed to any significant credit risk with respect to these amounts.

10

Short-Term Investments

The carrying value of investment securities consist of the following:

(in thousands)	September 30, 2023		December 31, 2022
Short-term investments
Treasury bills and notes	36,717		40,290
Total short-term investments	$	36,717	$	40,290

The Company did not record any material gains or losses on these securities during the nine months ended September 30, 2023. The estimated fair value of these securities approximated their carrying value as of September 30, 2023 and December 31, 2022.

Other Assets

Other assets include deferred implementation costs of $8.5 million and $7.4 million at September 30, 2023 and December 31, 2022, respectively. Based on ASC Topic 340, Other Assets and Deferred Costs, we capitalize and amortize incremental costs of fulfilling a contract over the period we expect to derive benefits from the contract, which we have determined as the initial term of a contract. We periodically adjust the carrying value of deferred implementation costs to account for customers ceasing operations or otherwise discontinuing use of our subscription services. Amortization expense is included in "Costs of sales: Professional service" in the Company's condensed consolidated statements of operations. Amortization of deferred implementation costs were $1.2 million and $0.7 million for the three months ended September 30, 2023 and 2022, respectively. Amortization of deferred implementation costs were $3.2 million and $1.6 million for the nine months ended September 30, 2023 and 2022, respectively.

Other assets also include the cash surrender value of life insurance related to the Company’s deferred compensation plan eligible to certain employees. The funded balance is reviewed on an annual basis. The balance of the life insurance policies was $3.2 million and $3.2 million at September 30, 2023 and December 31, 2022, respectively.

Accrued Expenses

As of September 30, 2023, accrued expenses include the contingent consideration liability recognized in conjunction with the MENU Acquisition (refer to “Contingent Consideration” above for additional information). During the three months ended September 30, 2023, the balance of the contingent consideration liability was reclassified from other long-term liabilities to accrued expenses. The balance of the contingent consideration liability included within accrued expenses was $2.3 million and zero at September 30, 2023, and December 31, 2022, respectively.

Other Long-Term Liabilities

As of December 31, 2022, other long-term liabilities include the contingent consideration liability recognized in conjunction with the MENU Acquisition (refer to “Contingent Consideration” above for additional information). During the three months ended September 30, 2023, the balance of the contingent consideration liability was reclassified from other long-term liabilities to accrued expenses. The balance of the contingent consideration liability included within other long-term liabilities was zero and $9.8 million at September 30, 2023, and December 31, 2022, respectively.

Additionally, other long-term liabilities include amounts owed to employees that participate in the Company’s deferred compensation plan. Amounts owed to employees participating in the deferred compensation plan were $1.6 million and $1.7 million at September 30, 2023 and December 31, 2022, respectively.

11

Related Party Transactions

During the nine months ended September 30, 2022, Act III Management LLC (“Act III Management”), a service company to the restaurant, hospitality, and entertainment industries, provided software development and restaurant technology consulting services to the Company pursuant to a master development agreement.

Additionally, during the nine months ended September 30, 2023, Ronald Shaich, the sole member of Act III Management, served as a strategic advisor to the Company's board of directors pursuant to a strategic advisor agreement, which terminated on June 1, 2023. Keith Pascal, a director of the Company, is an employee of Act III Management and serves as its vice president and secretary. Mr. Pascal does not have an ownership interest in Act III Management.

As of September 30, 2023 and December 31, 2022, the Company had zero accounts payable owed to Act III Management. During the three months ended September 30, 2023 and 2022, the Company paid Act III Management zero and $0.1 million, respectively, and during the nine months ended September 30, 2023 and 2022, the Company paid Act III Management $0.1 million and $0.6 million, respectively, for services performed under the master development and strategic advisor agreements.

Recently Adopted Accounting Pronouncements

There were no recent accounting pronouncements or changes in accounting pronouncements during the nine months ended September 30, 2023 that are of significance or potential significance to the Company.

Note 2 — Revenue Recognition

Performance Obligations Outstanding

The Company's performance obligations outstanding represent the transaction price of firm, non-cancellable orders, with expected delivery dates to customers after September 30, 2023 and December 31, 2022, respectively, for work that has not yet been performed. The aggregate incomplete performance obligations attributable to each of the Company's reporting segments is as follows:

	September 30, 2023				December 31, 2022
	Current under one year		Non-current over one year		Current under one year		Non-current over one year
Restaurant/Retail	$	8,070	$	4,329	$	8,459	$	5,125
Government	—		—		—		—
Total	$	8,070	$	4,329	$	8,459	$	5,125

Deferred revenue is recorded when cash payments are received or due in advance of revenue recognition from subscription services and professional services. The timing of revenue recognition may differ from when customers are invoiced. The changes in deferred revenue, inclusive of both current and long-term, are as follows:

(in thousands)	2023		2022
Beginning balance - January 1	$	13,584	$	20,046
Acquired deferred revenue (Note 3)	—		443
Recognition of deferred revenue	(19,074)		(28,493)
Deferral of revenue	17,889		24,837
Ending balance - September 30	$	12,399	$	16,833

The above tables exclude customer deposits of $2.0 million and $1.7 million as of the nine months ended September 30, 2023 and 2022, respectively. All deferred revenue relates to subscription services and professional services. These balances are recognized on a straight-line basis over the life of the contract, with the majority of the balance being recognized within the next twelve months.

12

In the Restaurant/Retail segment most performance obligations relate to subscription service and professional service contracts, approximately 65% of which the Company expects to fulfill within 12 months of September 30, 2023. Most performance obligations greater than one year relate to professional service contracts that the Company expects to fulfill within 36 months of September 30, 2023. The Company expects to fulfill 100% of subscription service and professional service contracts within 60 months of September 30, 2023. At September 30, 2023 and December 31, 2022, transaction prices allocated to future performance obligations were $12.4 million and $13.6 million, respectively.

During the three months ended September 30, 2023 and 2022, the Company recognized revenue included in deferred revenue at the beginning of each respective period of $2.7 million and $3.1 million. During the nine months ended September 30, 2023 and 2022, the Company recognized revenue included in deferred revenue at the beginning of each respective period of $8.7 million and $12.7 million.

In the Government segment, the value of existing contracts at September 30, 2023, net of amounts relating to work performed to that date, was approximately $327.5 million, of which $88.3 million was funded, and at December 31, 2022, the value of existing contracts, net of amounts relating to work performed to that date, was approximately $333.9 million, of which $86.5 million was funded. The value of existing contracts in the Government segment, net of amounts relating to work performed at September 30, 2023, is expected to be recognized as revenue over time as follows:

(in thousands)
Next 12 months	$	169,076
Months 13-24	127,274
Months 25-36	16,631
Thereafter	14,504
Total	$	327,485

Disaggregated Revenue

The Company disaggregates revenue from contracts with customers by major product line for each of its reporting segments because the Company believes it best depicts how the nature, amount, timing and uncertainty of revenue and cash flows are affected by contract terms and economic factors.

Disaggregated revenue is as follows:

	Three Months Ended September 30, 2023
(in thousands)	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	25,824	$	—	$	—	$	—
Subscription service	—		31,363		—		—
Professional service	4,272		7,242		—		—
Mission systems	—		—		—		8,808
Intelligence, surveillance, and reconnaissance solutions	—		—		—		29,275
Commercial software	—		—		190		160
Total	$	30,096	$	38,605	$	190	$	38,243

13

	Three Months Ended September 30, 2022
(in thousands)	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	31,343	$	—	$	—	$	—
Subscription service	—		25,170		—		—
Professional service	4,276		7,564		—		—
Mission systems	—		—		—		8,982
Intelligence, surveillance, and reconnaissance solutions	—		—		—		14,710
Commercial software	—		—		541		181
Total	$	35,619	$	32,734	$	541	$	23,873

	Nine Months Ended September 30, 2023
	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	78,991	$	—	$	—	$	—
Subscription service	—		89,700		—		—
Professional service	16,467		21,656		—		—
Mission systems	—		—		—		27,408
Intelligence, surveillance, and reconnaissance solutions	—		—		—		73,000
Commercial software	—		—		401		492
Total	$	95,458	$	111,356	$	401	$	100,900

	Nine Months Ended September 30, 2022
	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	84,820	$	—	$	—	$	—
Subscription service	—		69,591		—		—
Professional service	13,117		23,842		—		—
Mission systems	—		—		—		26,781
Intelligence, surveillance, and reconnaissance solutions	—		—		—		38,746
Commercial software	—		—		753		495
Total	$	97,937	$	93,433	$	753	$	66,022

Note 3 — Acquisitions

MENU Acquisition

On July 25, 2022, ParTech, Inc. ("ParTech") acquired 100% of the stock of MENU, a restaurant technology company offering fully integrated omnichannel ordering solutions to restaurants worldwide, for purchase consideration of approximately $18.4 million paid in cash and $6.3 million paid in shares of Company common stock. 162,917 shares of common stock were issued as purchase consideration, determined using a fair value share price of $38.67. In addition, the sellers have the opportunity to earn additional cash and Company common stock consideration over an earn-out period ending July 31, 2024, primarily based on MENU's future SaaS annual recurring revenues. As of the date of acquisition, the Company determined the fair value of the MENU earn-out to be $14.2 million.

The transaction was accounted for as a business combination in accordance with ASC Topic 805, Business Combinations. Accordingly, assets acquired and liabilities assumed have been accounted for at their determined respective fair values as of the date of acquisition. The fair value determinations were based on management's best estimates and assumptions, and with the assistance of independent valuation and tax consultants.

14

During the three months ended March 31, 2023, the fair values of assets and liabilities as of July 25, 2022, were finalized with no adjustments from the preliminary purchase price allocation.

The following table presents management's final purchase price allocation:

(in thousands)	Purchase price allocation
Cash	$	843
Accounts receivable	209
Property and equipment	204
Developed technology	10,700
Prepaid and other acquired assets	221
Goodwill	28,495
Total assets	40,672
Accounts payable and accrued expenses	1,300
Deferred revenue	443
Earn-out liability	14,200
Consideration paid	$	24,729

The Company determined the acquisition date fair value of contingent consideration associated with the MENU earn-out using a Monte Carlo simulation of a discounted cash flow model, with significant inputs that are not observable in the market and thus represents a Level 3 fair value measurement as defined in ASC 820, Fair Value Measurement; refer to "Note 12 - Fair Value of Financial Instruments".

The estimated fair value of acquired developed technology was determined utilizing the "multi-period excess earnings method", which is predicated upon the calculation of the net present value of after-tax net cash flows respectively attributable to each asset. The acquired developed technology asset is being amortized on a straight-line basis over its estimated useful life of seven years.

Consideration paid in cash on the date of acquisition included $3.0 million deposited into an escrow account administered by a third party, to be held for up to 18-months following the date of acquisition, to fund potential post-closing adjustments and obligations.

During the third and fourth quarter of 2022, the Company incurred acquisition expenses related to its acquisition of MENU of approximately $1.1 million.

The Company has not presented combined pro forma financial information of the Company and MENU because the results of operations of the acquired business are considered immaterial.

Note 4 — Accounts receivable, net

The Company’s net accounts receivables consist of:

(in thousands)	September 30, 2023		December 31, 2022
Government segment	$	21,895	$	17,320
Restaurant/Retail segment	44,546		42,640
Accounts receivable, net	$	66,441	$	59,960

Accounts receivables recorded as of September 30, 2023 and December 31, 2022 represent unconditional rights to payments from customers. At September 30, 2023 and December 31, 2022, the Company had current expected credit loss of $2.2 million and $2.1 million, respectively, against accounts receivable for the Restaurant/Retail segment.

15

Changes in the current expected credit loss for the nine months ended September 30 were:

(in thousands)	2023		2022
Beginning Balance - January 1	$	2,134	$	1,306
Provisions	783		739
Write-offs	(734)		(263)
Ending Balance - September 30	$	2,183	$	1,782

Note 5 — Inventories, net

Inventories are used in the assembly and service of Restaurant/Retail hardware. The components of inventory, adjusted for reserves, consisted of the following:

(in thousands)	September 30, 2023		December 31, 2022
Finished goods	$	13,418	$	21,998
Work in process	241		383
Component parts	9,612		13,749
Service parts	922		1,464
Inventories, net	$	24,193	$	37,594

At September 30, 2023 and December 31, 2022, the Company had excess and obsolescence reserves of $9.6 million and $10.9 million, respectively, against inventories.

Note 6 — Identifiable Intangible Assets and Goodwill

The Company's identifiable intangible assets represent intangible assets acquired in acquisitions and software development costs. The components of identifiable intangible assets are:

(in thousands)	September 30, 2023		December 31, 2022		Estimated Useful Life	Weighted-Average Amortization Period
Acquired developed technology	$	119,800	$	119,800	3 - 7 years	4.59 years
Internally developed software costs	34,986		32,274		3 years	1.86 years
Customer relationships	12,360		12,360		7 years	4.13 years
Trade names	1,410		1,410		2 - 5 years	1.25 years
Non-competition agreements	30		30		1 year	1 year
	168,586		165,874
Impact of currency translation on intangible assets	430		304
Less: accumulated amortization	(81,879)		(63,386)
	87,137		102,792
Internally developed software costs not meeting general release threshold	3,225		2,105
Trademarks, trade names (non-amortizable)	6,200		6,200		Indefinite
	$	96,562	$	111,097

Software costs placed into service during the three months ended September 30, 2023 and 2022, were $0.4 million and $1.4 million, respectively. Software costs placed into service during the nine months ended September 30, 2023 and 2022, were $2.7 million and $4.3 million, respectively.

16

The following table summarizes amortization expense for acquired developed technology and internally developed software:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Amortization of acquired developed technology	$	4,020	$	4,219	$	12,160	$	11,519
Amortization of internally developed software	1,555		1,749		4,892		5,053
Impact of foreign currency translation on intangible assets	215		—		(126)		—

The expected future amortization of intangible assets, assuming straight-line amortization of capitalized software development costs and acquisition related intangibles, excluding software development costs not meeting the general release threshold, is as follows:

(in thousands)
2023, remaining	$	6,089
2024	21,949
2025	20,328
2026	17,912
2027	14,747
Thereafter	6,112
Total	$	87,137

Goodwill carried by the Restaurant/Retail and Government segments is as follows:

(in thousands)
Beginning balance - December 31, 2022	$	486,762
Foreign currency translation	311
Ending balance - September 30, 2023	$	487,073

Note 7 — Debt

Convertible Senior Notes

The following table summarizes information about the net carrying amounts of long-term debt, consisting of the 4.500% Convertible Senior Notes due 2024 (the “2024 Notes”), 2.875% Convertible Senior Notes due 2026 (the “2026 Notes”), and the 1.50% Convertible Senior Notes due 2027 (the “2027 Notes”, and together with the 2024 Notes and 2026 Notes, the “Senior Notes”), as of September 30, 2023:

(in thousands)	2024 Notes		2026 Notes		2027 Notes		Total
Principal amount of notes outstanding	$	13,750	$	120,000	$	265,000	$	398,750
Unamortized debt issuance cost	(112)		(1,991)		(5,861)		(7,964)
Total long-term notes payable	$	13,638	$	118,009	$	259,139	$	390,786

The following table summarizes information about the Senior Notes as of December 31, 2022:

(in thousands)	2024 Notes		2026 Notes		2027 Notes		Total
Principal amount of notes outstanding	$	13,750	$	120,000	$	265,000	$	398,750
Unamortized debt issuance cost	(257)		(2,511)		(6,790)		(9,558)
Total long-term notes payable	$	13,493	$	117,489	$	258,210	$	389,192

17

The following table summarizes interest expense recognized on the Senior Notes:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Contractual interest expense	$	2,554	$	2,011	$	6,016	$	6,025
Accretion of debt in interest expense	541		504		1,594		1,485
Total interest expense	$	3,095	$	2,515	$	7,610	$	7,510

The following table summarizes the future principal payments as of September 30, 2023:

(in thousands)
2023, remaining	$	—
2024	13,750
2025	—
2026	120,000
2027	265,000
Thereafter	—
Total	$	398,750

Refer to "Note 13 - Subsequent Events" about the conversion of the 2024 Notes.

Note 8 — Stock-Based Compensation

The Company applies the fair value recognition provisions of ASC Topic 718: Stock Compensation. Stock-based compensation expense, net of forfeitures of $0.1 million and $0.1 million, was $4.0 million and $3.5 million for the three months ended September 30, 2023 and 2022, respectively. Stock-based compensation expense, net of forfeitures of $0.4 million and $0.9 million, was $10.6 million and $10.3 million for the nine months ended September 30, 2023 and 2022, respectively.

At September 30, 2023, the aggregate unrecognized compensation expense related to unvested equity awards was $25.3 million, which is expected to be recognized as compensation expense in fiscal years 2023 through 2026.

A summary of stock option activity for the nine months ended September 30, 2023 is below:

(in thousands, except for weighted average exercise price)	Options outstanding	Weighted average exercise price
Outstanding at January 1, 2023	1,029	$	12.82
Exercised	(88)	9.98
Canceled/forfeited	(12)	13.29
Outstanding at September 30, 2023	929	$	13.10

A summary of unvested restricted stock units activity for the nine months ended September 30, 2023 is below:

(in thousands, except for weighted average award value)	Restricted Stock Unit Awards	Weighted average award value
Outstanding at January 1, 2023	512	$	35.96
Granted	622	35.74
Vested	(207)	32.46
Canceled/forfeited	(65)	39.12
Outstanding at September 30, 2023	862	$	35.83

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Note 9 — Net Loss Per Share

Net loss per share is calculated in accordance with ASC Topic 260, Earnings per Share, which specifies the computation, presentation and disclosure requirements for earnings per share (“EPS”). It requires the presentation of basic and diluted EPS. Basic EPS excludes all dilution and is based upon the weighted average number of shares of common stock outstanding during the period. Diluted EPS reflects the potential dilution that would occur if convertible securities or other contracts to issue common stock were exercised. At September 30, 2023, there were 929,000 anti-dilutive stock options outstanding compared to 1,045,000 as of September 30, 2022. At September 30, 2023 there were 862,000 anti-dilutive restricted stock units compared to 576,000 as of September 30, 2022.

Note 10 — Commitments and Contingencies

From time to time, the Company is party to legal proceedings arising in the ordinary course of business. Additionally, U.S. Government contract costs are subject to periodic audit and adjustment. Based on information currently available, and based on its evaluation of such information, the Company believes the legal proceedings in which it is currently involved are not material or are not likely to result in a material adverse effect on the Company’s business, financial condition or results of operations, or cannot currently be estimated.

Note 11 — Segment and Related Information

The Company is organized in two segments, Restaurant/Retail and Government. Management views the Restaurant/Retail and Government segments separately in operating its business, as the products and services are different for each segment. Information noted as “Other” primarily relates to the Company’s corporate operations.

Beginning with the Quarterly Report for the second quarter of 2023, we retroactively combined operating results noted as "Other" with operating results from our Restaurant/Retail segment because this better reflects the manner in which management reviews and assesses performance.

19

Information as to the Company’s segments is set forth in the tables below:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Revenues:
Restaurant/Retail	$	68,701	$	68,354	$	206,814	$	191,371
Government	38,433		24,413		101,301		66,774
Total	$	107,134	$	92,767	$	308,115	$	258,145
Operating (loss) income:
Restaurant/Retail	$	(16,173)	$	(20,972)	$	(51,301)	$	(53,741)
Government	2,986		2,529		6,597		6,390
Total	(13,187)		(18,443)		(44,704)		(47,351)
Other expense, net	(373)		(179)		(337)		(804)
Interest expense, net	(1,750)		(2,140)		(5,152)		(7,054)
Loss before provision for income taxes	$	(15,310)	$	(20,762)	$	(50,193)	$	(55,209)
Depreciation, amortization and accretion:
Restaurant/Retail	$	7,090	$	7,159	$	21,727	$	20,770
Government	116		112		347		340
Total	$	7,206	$	7,271	$	22,074	$	21,110
Capital expenditures including software costs:
Restaurant/Retail	$	2,787	$	1,600	$	8,581	$	5,442
Government	156		33		370		89
Total	$	2,943	$	1,633	$	8,951	$	5,531
Revenues by country:
United States	$	100,712	$	88,555	$	291,524	$	243,406
International	6,422		4,212		16,591		14,739
Total	$	107,134	$	92,767	$	308,115	$	258,145

The following table represents assets by reporting segment.

(in thousands)	September 30, 2023		December 31, 2022
Restaurant/Retail	$	691,881	$	722,958
Government	25,720		21,443
Other	91,608		110,457
Total	$	809,209	$	854,858

The following table represents assets by country based on the location of the assets.

(in thousands)	September 30, 2023		December 31, 2022
United States	$	770,083	$	809,437
Other Countries	39,126		45,421
Total	$	809,209	$	854,858

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The following table represents goodwill by reporting segment.

(in thousands)	September 30, 2023		December 31, 2022
Restaurant/Retail	$	486,337	$	486,026
Government	736		736
Total	$	487,073	$	486,762

Customers comprising 10% or more of the Company’s total revenues by reporting segment are summarized as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Restaurant/Retail reporting segment:
Yum! Brands, Inc.	9	%	10	%	9	%	10	%
McDonald’s Corporation	7	%	15	%	8	%	12	%
Government reporting segment:
U.S. Department of Defense	36	%	26	%	33	%	26	%
All Others	48	%	49	%	50	%	52	%
	100	%	100	%	100	%	100	%

No other customer within All Others represented 10% or more of the Company’s total revenue for the three and nine months ended September 30, 2023 or 2022.

Note 12 — Fair Value of Financial Instruments

The Company’s financial instruments have been recorded at fair value using available market information and valuation techniques. The fair value hierarchy is based upon three levels of input, which are:

Level 1 — quoted prices in active markets for identical assets or liabilities (observable)

Level 2 — inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities, quoted prices in inactive markets, or other inputs that are observable market data for essentially the full term of the asset or liability (observable)

Level 3 — unobservable inputs that are supported by little or no market activity, but are significant to determining the fair value of the asset or liability (unobservable)

The Company’s financial instruments primarily consist of cash and cash equivalents, cash held on behalf of customers, short-term investments, debt instruments and deferred compensation assets and liabilities. The carrying amounts of cash and cash equivalents, cash held on behalf of customers, and short-term investments as of September 30, 2023 and December 31, 2022 were considered representative of their fair values because of their short-term nature. Debt instruments are recorded at principal amount net of unamortized debt issuance cost and discount (refer to "Note 7 - Debt" for additional information). The estimated fair value of the 2024 Notes, 2026 Notes, and 2027 Notes at September 30, 2023 was $21.0 million, $135.8 million, and $219.4 million respectively. The valuation techniques used to determine the fair value of the Senior Notes are classified in Level 2 of the fair value hierarchy as they are derived from broker quotations.

Deferred compensation assets and liabilities primarily relate to the Company’s deferred compensation plan, which allows for pre-tax salary deferrals for certain key employees. Changes in the fair value of the deferred compensation liabilities are derived using quoted prices in active markets of the asset selections made by plan participants. Deferred compensation liabilities are classified in Level 2, the fair value classification as defined under FASB ASC Topic 820, Fair Value Measurements, because their inputs are derived principally from observable market data by correlation to the hypothetical investments. The Company holds insurance investments to partially offset the Company’s liabilities under its deferred compensation plan, which are recorded at fair value each period using the cash surrender value of the insurance investments.

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The cash surrender value of the life insurance policy was $3.2 million and $3.2 million at September 30, 2023 and December 31, 2022, respectively, and is included in other assets on the condensed consolidated balance sheets. Amounts owed to employees participating in the deferred compensation plan at September 30, 2023 were $1.6 million compared to $1.7 million at December 31, 2022 and are included in other long-term liabilities on the condensed consolidated balance sheets.

The Company uses a Monte Carlo simulation of a discounted cash flow model to determine the fair value of the earn-out liability associated with the MENU Acquisition. Significant inputs used in the simulation are not observable in the market and thus the liability represents a Level 3 fair value measurement as defined in ASC 820. Ultimately, the liability will be equivalent to the amount paid, and the difference between the fair value estimate and amount paid will be recorded in earnings. The amount paid that is less than or equal to the liability on the acquisition date will be reflected as cash used in financing activities in the Company's condensed consolidated statements of cash flows. Any amount paid in excess of the liability on the acquisition date will be reflected as cash used in operating activities.

During the three months ended June 30, 2023, the MENU earn-out was amended to remove the EBITDA based threshold and reduce the future SaaS annual recurring revenue threshold. The Company determined the fair value of the MENU earn-out contingent liability to be $2.3 million at September 30, 2023.

The following table presents the changes in the estimated fair values of the Company’s liabilities for contingent consideration measured using significant unobservable inputs (Level 3) for the nine months ended September 30, 2023:

(in thousands)
Balance at December 31, 2022	$	9,800
Change in fair value of contingent consideration	(7,500)
Balance at September 30, 2023	$	2,300

The change in fair value of contingent consideration was recorded within "Adjustment to contingent consideration liability" in the condensed consolidated statement of operations.

The following table provides quantitative information associated with the fair value measurement of the Company’s liabilities for contingent consideration:

	September 30, 2023
Contingency Type	Maximum Payout (1) (undiscounted) (in thousands)		Fair Value		Valuation Technique	Unobservable Inputs	Weighted Average or Range
Revenue based payments	$	14,100	$	2,300	Monte Carlo	Revenue volatility	25.0	%
						Discount rate	14.0	%
						Projected year of payments	2024

(1) Maximum payout as determined by Monte Carlo valuation simulation; the disclosed contingency is not subject to a contractual maximum payout.

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Note 13 — Subsequent Events

Pursuant to a privately negotiated agreement dated October 6, 2023, the Company acquired $13.75 million aggregate principal amount of its outstanding 2024 Notes issued under the Indenture dated April 15, 2019 between The Bank of New York Mellon Trust Company, N.A., the Trustee, and the Company (the “Indenture”), constituting all of the notes issued and outstanding under the Indenture. This acquisition was made in exchange for 497,376 shares of common stock of the Company, par value of $0.02 per share (the "Exchange Transaction"). The shares of common stock were issued in reliance upon the exemption from registration under Section 3(a)(9) of the Securities Act of 1933, as amended. In connection with the closing of the Exchange Transaction, all of the Company's outstanding 2024 Notes issued under the Indenture were canceled and the Indenture was discharged on October 15, 2023.

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Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our financial statements and the notes thereto included under "Part I, Item 1 Financial Statements (unaudited)" of this Quarterly Report and our audited consolidated financial statements and the notes thereto included under "Part II, Item 8 Financial Statements and Supplementary Data" of the 2022 Annual Report. This discussion contains forward-looking statements that involve risks and uncertainties. Our actual results could differ materially from the results contemplated by these forward-looking statements due to a number of factors we describe in our filings with the SEC, including in this Quarterly Report.

OVERVIEW

We operate through our wholly owned subsidiaries ParTech, Inc. and PAR Government Systems Corporation in two distinct reporting segments, Restaurant/Retail and Government.

Our Restaurant/Retail segment provides leading technology platforms to the restaurant and retail industries, with more than 500 customers and more than 70,000 active restaurant locations. We provide enterprise restaurants, franchisees, and other restaurant outlets in the three major restaurant categories - quick service, fast casual, and table service - with operational efficiencies through a data driven network with integration capabilities from point of sale to the kitchen, to fulfillment. Our comprehensive suite of subscription services, hardware, and professional services simplifies customer operations, elevates customer engagement, and facilitates customer success. Our subscription services, which consist of our SaaS solutions, related software support, and transaction-based payment processing, are grouped into three product lines: Guest Engagement, which includes Punchh for customer loyalty and engagement and MENU for omnichannel digital ordering and delivery; Operator Solutions, which includes Brink POS for front-of-house and PAR Pay and PAR Payment Services for payments; and Back Office, which includes Data Central. More than 400 partners leverage our open platform to extend the reach and capabilities of their own solutions for the leading brands in our industry.

Our Government segment provides technical expertise and development of advanced systems and software solutions for the DoD, the intelligence community, and other federal agencies. Additionally, we provide support services for satellite command and control, communication, and IT mission systems at several DoD facilities worldwide. The Government segment has three principal contract offerings: Intelligence, Surveillance, and Reconnaissance solutions ("ISR Solutions"), mission systems operations and maintenance ("Mission Systems"), and licensed software products for use in analytic and operational environments that leverage geospatial intelligence data ("Commercial Software").

Year-to-Date Q3 2023 Performance Highlights

•Annual Recurring Revenues ("ARR") grew to $128.3 million - a 20.4% increase from $106.6 million reported as of September 30, 2022.

•Active sites expansion

◦Guest Engagement active sites expanded to 68.1 thousand - a 1.5% increase from the 67.1 thousand reported as of September 30, 2022.

◦Operator Solutions active sites expanded to 22.5 thousand - a 21.0% increase from the 18.6 thousand reported as of September 30, 2022.

◦Back Office active sites expanded to 7.5 thousand - an 11.9% increase from the 6.7 thousand reported as of September 30, 2022.

Refer to "Key Performance Indicators and Non-GAAP Financial Measures" below for important information on key performance indicators and non-GAAP financial measures, including ARR, active sites, and adjusted subscription service gross margin, used by us to evaluate Restaurant/Retail segment performance.

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RESULTS OF OPERATIONS

Consolidated Results:

	Three Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Revenues, net:
Hardware	$	25,824	$	31,343	24.1	%	33.8	%	(17.6)	%
Subscription services	31,363		25,170		29.3	%	27.1	%	24.6	%
Professional services	11,514		11,840		10.7	%	12.8	%	(2.8)	%
Contract	38,433		24,414		35.9	%	26.3	%	57.4	%
Total revenues, net	$	107,134	$	92,767	100.0	%	100.0	%	15.5	%
Gross margin
Hardware	$	6,529	$	5,885	6.1	%	6.3	%	10.9	%
Subscription services	15,866		12,116		14.8	%	13.1	%	31.0	%
Professional services	2,739		873		2.6	%	0.9	%	> 200%
Contract	3,052		2,534		2.8	%	2.7	%	20.4	%
Total gross margin	$	28,186	$	21,408	26.3	%	23.1	%	31.7	%
Operating expenses
Selling, general and administrative	$	26,249	$	26,543	24.5	%	28.6	%	(1.1)	%
Research and development	14,660		12,843		13.7	%	13.8	%	14.1	%
Amortization of identifiable intangible assets	464		465		0.4	%	0.5	%	(0.2)	%
Total operating expenses	$	41,373	$	39,851	38.6	%	43.0	%	3.8	%
Loss from operations	$	(13,187)	$	(18,443)	(12.3)	%	(19.9)	%	(28.5)	%
Other expense, net	(373)		(179)		(0.3)	%	(0.2)	%	108.4	%
Interest expense, net	(1,750)		(2,140)		(1.6)	%	(2.3)	%	(18.2)	%
Loss before benefit from income taxes	(15,310)		(20,762)		(14.3)	%	(22.4)	%	(26.3)	%
Provision for income taxes	(206)		(578)		(0.2)	%	(0.6)	%	(64.4)	%
Net loss	$	(15,516)	$	(21,340)	(14.5)	%	(23.0)	%	(27.3)	%

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Consolidated Results (continued):

	Nine Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Revenues, net:
Hardware	$	78,991	$	84,820	25.6	%	32.9	%	(6.9)	%
Subscription service	89,700		69,591		29.1	%	27.0	%	28.9	%
Professional service	38,123		36,959		12.4	%	14.3	%	3.1	%
Contract	101,301		66,775		32.9	%	25.9	%	51.7	%
Total revenues, net	$	308,115	$	258,145	100.0	%	100.0	%	19.4	%
Gross margin
Hardware	$	15,989	$	15,154	5.2	%	5.9	%	5.5	%
Subscription service	43,045		35,259		14.0	%	13.7	%	22.1	%
Professional service	6,198		6,310		2.0	%	2.4	%	(1.8)	%
Contract	6,677		6,419		2.2	%	2.5	%	4.0	%
Total gross margin	$	71,909	$	63,142	23.3	%	24.5	%	13.9	%
Operating expenses
Selling, general and administrative	$	79,357	$	75,309	25.8	%	29.2	%	5.4	%
Research and development	43,863		33,785		14.2	%	13.1	%	29.8	%
Amortization of identifiable intangible assets	1,393		1,399		0.5	%	0.5	%	(0.4)	%
Adjustment to contingent consideration liability	(7,500)		—		(2.4)	%	—	%	—	%
Gain on insurance proceeds	(500)		—		(0.2)	%	—	%	—	%
Total operating expenses	$	116,613	$	110,493	37.8	%	42.8	%	5.5	%
Loss from operations	$	(44,704)	$	(47,351)	(14.5)	%	(18.3)	%	(5.6)	%
Other expense, net	(337)		(804)		(0.1)	%	(0.3)	%	(58.1)	%
Interest expense, net	(5,152)		(7,054)		(1.7)	%	(2.7)	%	(27.0)	%
Loss before benefit from income taxes	(50,193)		(55,209)		(16.3)	%	(21.4)	%	(9.1)	%
Provision for income taxes	(930)		(629)		(0.3)	%	(0.2)	%	47.9	%
Net loss	$	(51,123)	$	(55,838)	(16.6)	%	(21.6)	%	(8.4)	%

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Segment Revenue by Product Line as Percentage of Total Revenue

	Three Months Ended September 30,
					Percentage of total revenue				Increase (decrease)
In thousands	2023		2022		2023		2022		2023 vs 2022
Hardware	$	25,824	$	31,343	24.1	%	33.8	%	(17.6)	%
Subscription service	31,363		25,170		29.3	%	27.1	%	24.6	%
Professional service	11,514		11,840		10.7	%	12.8	%	(2.8)	%
Total Restaurant/Retail	68,701		68,353		64.1	%	73.7	%	0.5	%
Mission systems	8,808		8,982		8.2	%	9.7	%	(1.9)	%
Intelligence, surveillance, and reconnaissance solutions	29,275		14,710		27.3	%	15.9	%	99.0	%
Commercial software	350		722		0.3	%	0.8	%	(51.5)	%
Total Government	38,433		24,414		35.9	%	26.3	%	57.4	%
Total revenue	$	107,134	$	92,767	100.0	%	100.0	%	15.5	%

	Nine Months Ended September 30,
					Percentage of total revenue				Increase (decrease)
In thousands	2023		2022		2023		2022		2023 vs 2022
Hardware	$	78,991	$	84,820	25.6	%	32.9	%	(6.9)	%
Subscription service	89,700		69,591		29.1	%	27.0	%	28.9	%
Professional service	38,123		36,959		12.4	%	14.3	%	3.1	%
Total Restaurant/Retail	206,814		191,370		67.1	%	74.1	%	8.1	%
Mission systems	27,408		26,781		8.9	%	10.4	%	2.3	%
Intelligence, surveillance, and reconnaissance solutions	73,000		38,746		23.7	%	15.0	%	88.4	%
Commercial software	893		1,248		0.3	%	0.5	%	(28.4)	%
Total Government	101,301		66,775		32.9	%	25.9	%	51.7	%
Total revenue	$	308,115	$	258,145	100.0	%	100.0	%	19.4	%

Revenues, Net

	Three Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Hardware	$	25,824	$	31,343	24.1	%	33.8	%	(17.6)	%
Subscription services	31,363		25,170		29.3	%	27.1	%	24.6	%
Professional services	11,514		11,840		10.7	%	12.8	%	(2.8)	%
Contract	38,433		24,414		35.9	%	26.3	%	57.4	%
Total revenues, net	$	107,134	$	92,767	100.0	%	100.0	%	15.5	%

For the three months ended September 30, 2023 compared to the three months ended September 30, 2022

Total revenues were $107.1 million for the three months ended September 30, 2023, an increase of $14.4 million or 15.5% compared to $92.8 million for the three months ended September 30, 2022.

Hardware revenues were $25.8 million for the three months ended September 30, 2023, a decrease of $5.5 million or 17.6% compared to $31.3 million for the three months ended September 30, 2022. The decrease was

27

substantially driven by decreases in hardware revenues from kitchen display systems of $2.7 million and terminals of $2.4 million, both substantially driven by a decrease in sales volume.

Subscription service revenues were $31.4 million for the three months ended September 30, 2023, an increase of $6.2 million or 24.6% compared to $25.2 million for the three months ended September 30, 2022. The increase was substantially driven by increased subscription service revenues from our Operator Solutions services of $4.2 million driven by a 21% increase in active sites and a 20% increase in average revenue per site, and from our Guest Engagement services of $1.7 million, driven by a 5% increase in average revenue per site.

Professional service revenues were $11.5 million for the three months ended September 30, 2023, a decrease of $0.3 million or 2.8% from $11.8 million for the three months ended September 30, 2022. The decrease was substantially driven by a decrease in hardware repair services.

Contract revenues were $38.4 million for the three months ended September 30, 2023, an increase of $14.0 million or 57.4% compared to $24.4 million for the three months ended September 30, 2022. The increase was substantially driven by the Government segment's ISR Solutions product line revenues due to continued Counter-small Unmanned Aircraft System tasks orders.

	Nine Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Hardware	$	78,991	$	84,820	25.6	%	32.9	%	(6.9)	%
Subscription service	89,700		69,591		29.1	%	27.0	%	28.9	%
Professional service	38,123		36,959		12.4	%	14.3	%	3.1	%
Contract	101,301		66,775		32.9	%	25.9	%	51.7	%
Total revenues, net	$	308,115	$	258,145	100.0	%	100.0	%	19.4	%

For the nine months ended September 30, 2023 compared to the nine months ended September 30, 2022

Total revenues were $308.1 million for the nine months ended September 30, 2023, an increase of $50.0 million or 19.4% compared to $258.1 million for the nine months ended September 30, 2022.

Hardware revenues were $79.0 million for the nine months ended September 30, 2023, a decrease of $5.8 million or 6.9% from $84.8 million for the nine months ended September 30, 2022. The decrease was substantially driven by a decrease in the sales volume of terminals.

Subscription service revenues were $89.7 million for the nine months ended September 30, 2023, an increase of $20.1 million or 28.9% compared to $69.6 million for the nine months ended September 30, 2022. The increase was substantially driven by increased subscription service revenues from our Operator Solutions services of $10.1 million, driven by a 21% increase in active sites and a 14% increase in average revenue per site, and from our Guest Engagement services of $8.8 million, driven by a 9% increase in average revenue per site.

Professional service revenues were $38.1 million for the nine months ended September 30, 2023, an increase of $1.2 million or 3.1% compared to $37.0 million for the nine months ended September 30, 2022. The increase was substantially driven by growth in our installation services.

Contract revenues were $101.3 million for the nine months ended September 30, 2023, an increase of $34.5 million or 51.7% compared to $66.8 million for the nine months ended September 30, 2022. The increase was substantially driven by the Government segment's ISR Solutions product line revenues due to continued Counter-small Unmanned Aircraft System tasks orders.

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Gross Margin

	Three Months Ended September 30,				Gross Margin Percentage
in thousands	2023		2022		2023		2022		2023 vs 2022
Hardware	$	6,529	$	5,885	25.3	%	18.8	%	6.5	%
Subscription services	15,866		12,116		50.6	%	48.1	%	2.5	%
Professional services	2,739		873		23.8	%	7.4	%	16.4	%
Contract	3,052		2,534		7.9	%	10.4	%	(2.5)	%
Total gross margin	28,186		21,408		26.3	%	23.1	%	3.2	%

For the three months ended September 30, 2023 compared to the three months ended September 30, 2022

Total gross margin as a percentage of revenue for the three months ended September 30, 2023, increased to 26.3% as compared to 23.1% for the three months ended September 30, 2022.

Hardware margin as a percentage of hardware revenue for the three months ended September 30, 2023, increased to 25.3% as compared to 18.8% for the three months ended September 30, 2022. The increase in margin was substantially driven by lower excess and obsolescent inventory charges during the three months ended September 30, 2023.

Subscription service margin as a percentage of subscription service revenue for the three months ended September 30, 2023, increased to 50.6% as compared to 48.1% for the three months ended September 30, 2022. The increase was substantially driven by a continued focus on efficiency improvements with our hosting and customer support costs. Subscription service margin for the three months ended September 30, 2023, included $5.8 million of amortization of acquired and internally developed technology compared to $5.9 million of amortization of acquired and internally developed technology for the three months ended September 30, 2022. Excluding the amortization of acquired and internally developed technology, adjusted subscription service gross margin was 69% compared to 71% for the three months ended September 30, 2023 and 2022, respectively (refer to "Non-GAAP Financial Measures" below for important information regarding adjusted subscription service gross margin, a non-GAAP financial measure).

Professional service margin as a percentage of professional service revenue for the three months ended September 30, 2023, increased to 23.8% as compared to 7.4% for the three months ended September 30, 2022. The increase in margin was substantially driven by lower excess and obsolescent inventory charges during the three months ended September 30, 2023.

Contract margin as a percentage of contract revenue for the three months ended September 30, 2023, decreased to 7.9% as compared to 10.4% for the three months ended September 30, 2022. The decrease in contract margin was substantially driven by the Air Force Research Laboratory Counter-small Unmanned Aircraft System contract within the Government segment's ISR Solutions product line having a lower contracted margin than historical contracts.

	Nine Months Ended September 30,				Gross Margin Percentage
in thousands	2023		2022		2023		2022		2023 vs 2022
Hardware	$	15,989	$	15,154	20.2	%	17.9	%	2.3	%
Subscription service	43,045		35,259		48.0	%	50.7	%	(2.7)	%
Professional service	6,198		6,310		16.3	%	17.1	%	(0.8)	%
Contract	6,677		6,419		6.6	%	9.6	%	(3.0)	%
Total gross margin	71,909		63,142		23.3	%	24.5	%	(1.2)	%

For the nine months ended September 30, 2023 compared to the nine months ended September 30, 2022

Total gross margin as a percentage of revenue for the nine months ended September 30, 2023, decreased to 23.3% as compared to 24.5% for the nine months ended September 30, 2022.

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Hardware margin as a percentage of hardware revenue for the nine months ended September 30, 2023, increased to 20.2% as compared to 17.9% for the nine months ended September 30, 2022. The increase in margin was substantially driven by lower excess and obsolescent inventory charges during the nine months ended September 30, 2023.

Subscription service margin as a percentage of subscription service revenue for the nine months ended September 30, 2023, decreased to 48.0% as compared to 50.7% for the nine months ended September 30, 2022. The decrease was substantially driven by absorbing the initial growth of MENU which is an early stage product. Subscription service margin for the nine months ended September 30, 2023, included $16.8 million of amortization of acquired and internally developed technology compared to $16.2 million of amortization of acquired and internally developed technology for the nine months ended September 30, 2022. Excluding the amortization of acquired and internally developed technology, adjusted subscription service gross margin was 67% compared to 74% for the nine months ended September 30, 2023 and 2022, respectively (refer to "Non-GAAP Financial Measures" below for important information regarding adjusted subscription service gross margin, a non-GAAP financial measure).

Professional service margin as a percentage of professional service revenue for the nine months ended September 30, 2023, was relatively unchanged at 16.3% as compared to 17.1% for the nine months ended September 30, 2022.

Contract margin as a percentage of contract revenue for the nine months ended September 30, 2023, decreased to 6.6% as compared to 9.6% for the nine months ended September 30, 2022. The decrease was substantially driven by the Air Force Research Laboratory Counter-small Unmanned Aircraft System contract within the Government segment's ISR Solutions product line having a lower contracted margin than historical contracts as well as rate overruns driven by direct labor not materializing on planned new revenue.

Selling, General Administrative Expenses ("SG&A")

	Three Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Selling, general and administrative	$	26,249	$	26,543	24.5	%	28.6	%	(1.1)	%

For the three months ended September 30, 2023 compared to the three months ended September 30, 2022

SG&A expenses were $26.2 million for the three months ended September 30, 2023, a decrease of $0.3 million or 1.1% compared to $26.5 million for the three months ended September 30, 2022. The decrease was driven by reduced employee benefit expenses.

	Nine Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Selling, general and administrative	$	79,357	$	75,309	25.8	%	29.2	%	5.4	%

For the nine months ended September 30, 2023 compared to the nine months ended September 30, 2022

SG&A expenses were $79.4 million for the nine months ended September 30, 2023, an increase of $4.0 million or 5.4% compared to $75.3 million for the nine months ended September 30, 2022. The increase was substantially driven by a $3.4 million increase in sales and marketing expenses due to an increase in purchased services and higher compensation costs associated with additional personnel as we continue to support the growth of our business.

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Research and Development Expenses ("R&D")

	Three Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Research and development	$	14,660	$	12,843	13.7	%	13.8	%	14.1	%

For the three months ended September 30, 2023 compared to the three months ended September 30, 2022

R&D expenses were $14.7 million for the three months ended September 30, 2023, an increase of $1.8 million or 14.1% compared to $12.8 million for the three months ended September 30, 2022. The increase was substantially driven by increases in R&D expense related to our offerings for Guest Engagement of $1.4 million and Operator Solutions of $0.4 million, both substantially driven by higher costs associated with additional personnel as we continue to improve and diversify our product and service offerings.

	Nine Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Research and development	$	43,863	$	33,785	14.2	%	13.1	%	29.8	%

For the nine months ended September 30, 2023 compared to the nine months ended September 30, 2022

R&D expenses were $43.9 million for the nine months ended September 30, 2023, an increase of $10.1 million or 29.8% compared to $33.8 million for the nine months ended September 30, 2022. The increase was substantially driven by increases in R&D expense related to our offerings for Guest Engagement of $5.8 million and Operator Solutions of $3.3 million, substantially driven by higher compensation costs associated with additional personnel as we continue to improve and diversify our product and service offerings. Of the $5.8 million increase related to Guest Engagement, $2.5 million was driven by the nine months ended September 30, 2022 only including approximately two months of post-acquisition MENU R&D expenses.

Other Operating Expenses

	Three Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Amortization of identifiable intangible assets	$	464	$	465	0.4	%	0.5	%	(0.2)	%

For the three months ended September 30, 2023 compared to the three months ended September 30, 2022

Amortization of identifiable intangible assets was $0.5 million for the three months ended September 30, 2023, which remained relatively unchanged as compared to $0.5 million for the three months ended September 30, 2022.

	Nine Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Amortization of identifiable intangible assets	$	1,393	$	1,399	0.5	%	0.5	%	(0.4)	%
Adjustment to contingent consideration liability	(7,500)		—		(2.4)	%	—	%	—	%
Gain on insurance proceeds	(500)		—		(0.2)	%	—	%	—	%

For the nine months ended September 30, 2023 compared to the nine months ended September 30, 2022

Amortization of identifiable intangible assets was $1.4 million for the nine months ended September 30, 2023, which remained relatively unchanged as compared to $1.4 million for the nine months ended September 30, 2022.

31

Included in operating expenses for the nine months ended September 30, 2023, was a $7.5 million decrease to the fair value of the contingent consideration liability for certain post-closing revenue-focused milestones from the MENU Acquisition. There was no comparable decrease to expense for the nine months ended September 30, 2022.

Also included in operating expenses for the nine months ended September 30, 2023, was a $0.5 million gain on insurance proceeds received in connection with the settlement of a legacy claim. There was no comparable decrease to expense for the nine months ended September 30, 2022.

Other Expense, Net

	Three Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Other expense, net	$	(373)	$	(179)	(0.3)	%	(0.2)	%	108.4	%

For the three months ended September 30, 2023 compared to the three months ended September 30, 2022

Other expense, net was $0.4 million for the three months ended September 30, 2023, an increase of $0.2 million compared to $0.2 million for the three months ended September 30, 2022. Other expense, net substantially includes rental income, net of applicable expenses, foreign currency transactions gains and losses and other non-operating income/expenses. The change was substantially driven by sales and use tax expense and other miscellaneous expenses.

	Nine Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Other expense, net	$	(337)	$	(804)	(0.1)	%	(0.3)	%	(58.1)	%

For the nine months ended September 30, 2023 compared to the nine months ended September 30, 2022

Other expense, net was $0.3 million for the nine months ended September 30, 2023, a decrease of $0.5 million compared to $0.8 million for the nine months ended September 30, 2022. Other expense, net substantially includes rental income, net of applicable expenses, foreign currency transactions gains and losses and other non-operating income/expenses. The change was substantially driven by sales and use tax expense and other miscellaneous expenses.

Interest Expense, Net

	Three Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Interest expense, net	$	(1,750)	$	(2,140)	(1.6)	%	(2.3)	%	(18.2)	%

For the three months ended September 30, 2023 compared to the three months ended September 30, 2022

Interest expense, net was $1.8 million for the three months ended September 30, 2023, a decrease of $0.4 million compared to $2.1 million for the three months ended September 30, 2022. The change was substantially driven by interest income from our short-term investments during the three months ended September 30, 2023.

32

	Nine Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Interest expense, net	$	(5,152)	$	(7,054)	(1.7)	%	(2.7)	%	(27.0)	%

For the nine months ended September 30, 2023 compared to the nine months ended September 30, 2022

Interest expense, net was $5.2 million for the nine months ended September 30, 2023, a decrease of $1.9 million compared to $7.1 million for the nine months ended September 30, 2022. The change was substantially driven by interest income from our short-term investments during the nine months ended September 30, 2023.

Taxes

	Three Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Provision for income taxes	$	(206)	$	(578)	(0.2)	%	(0.6)	%	(64.4)	%

For the three months ended September 30, 2023 compared to the three months ended September 30, 2022

Provision for income taxes was $0.2 million for the three months ended September 30, 2023, a decrease of $0.4 million as compared to $0.6 million for the three months ended September 30, 2022. The change was substantially driven by foreign and state tax jurisdiction obligations.

	Nine Months Ended September 30,				Percentage of total revenue				Increase (decrease)
in thousands	2023		2022		2023		2022		2023 vs 2022
Provision for income taxes	$	(930)	$	(629)	(0.3)	%	(0.2)	%	47.9	%

For the nine months ended September 30, 2023 compared to the nine months ended September 30, 2022

Provision for income taxes was $0.9 million for the nine months ended September 30, 2023, an increase of $0.3 million as compared to $0.6 million for the nine months ended September 30, 2022. The change was substantially driven by foreign and state tax jurisdiction obligations.

33

Key Performance Indicators and Non-GAAP Financial Measures:

We monitor certain key performance indicators and non-GAAP financial measures in the evaluation and management of our business; certain key performance indicators and non-GAAP financial measures are provided in this Quarterly Report because we believe they are useful in facilitating period-to-period comparisons of our business performance. Key performance indicators and non-GAAP financial measures do not reflect and should be viewed independently of our financial performance determined in accordance with GAAP. Key performance indicators and non-GAAP financial measures are not forecasts or indicators of future or expected results and should not have undue reliance placed upon them by investors.

Key Performance Indicators

Within this Quarterly Report the Company makes reference to annual recurring revenue, or ARR, and active sites, which are both key performance indicators. The Company utilizes ARR and active sites as key performance indicators of the scale of our subscription services for both new and existing customers.

ARR is the annualized revenue from our subscription services, which includes subscription fees for our SaaS solutions, related support, and transaction-based fees for payment processing services. We calculate ARR by annualizing the monthly recurring revenue for all active sites as of the last day of each month for the respective reporting period. ARR is an operating measure, it does not reflect our revenue determined in accordance with GAAP, and ARR should be viewed independently of, and not combined with or substituted for, our revenue and other financial information determined in accordance with GAAP. Further, ARR is not a forecast of future revenue and investors should not place undue reliance on ARR as an indicator of our future or expected results.

Active sites represent locations active on our subscription services as of the last day of the respective reporting period.

Our key performance indicators ARR and active sites are organized in alignment with our three subscription service product lines: Guest Engagement (Punchh and MENU), Operator Solutions (Brink POS, PAR Pay, and PAR Payment Services), and Back Office (Data Central).

Annual Recurring Revenue

	As of September 30,				Increase (decrease)
In thousands	2023		2022		2023 vs 2022
Guest Engagement	62,219		57,506		8.2	%
Operator Solutions	53,756		38,879		38.3	%
Back Office	12,372		10,238		20.8	%
Total	$	128,347	$	106,623	20.4	%

Active Sites

	As of September 30,		Increase (decrease)
In thousands	2023	2022	2023 vs 2022
Guest Engagement	68.1	67.1	1.5	%
Operator Solutions	22.5	18.6	21.0	%
Back Office	7.5	6.7	11.9	%

34

Non-GAAP Financial Measures

Within this Quarterly Report, the Company makes reference to adjusted subscription service gross margin, EBITDA, adjusted EBITDA, adjusted net loss, and adjusted diluted net loss per share which are non-GAAP financial measures. Adjusted subscription service gross margin represents subscription service gross margin adjusted to exclude amortization from acquired and internally developed software. EBITDA represents net loss before income taxes, interest expense and depreciation and amortization. Adjusted EBITDA represents EBITDA as adjusted to exclude certain non-cash and non-recurring charges, including stock-based compensation, acquisition expenses, certain pending litigation expenses and other non-recurring charges that may not be indicative of our financial performance. Adjusted net loss and adjusted diluted net loss per share represents net loss and net loss per share excluding amortization of acquired intangible assets, certain non-cash and non-recurring charges, including stock-based compensation, acquisition expense, certain pending litigation expenses and other non-recurring charges that may not be indicative of our financial performance.

The Company is presenting adjusted subscription service gross margin, adjusted EBITDA, adjusted net loss, and adjusted diluted net loss per share because we believe that these financial measures provide supplemental information that may be useful to investors in evaluating the Company's core business operating results and comparing such results to other similar companies. Management believes that adjusted subscription service gross margin, EBITDA, adjusted EBITDA, adjusted net loss, and adjusted diluted net loss per share, when viewed with the Company's results of operations in accordance with GAAP and the reconciliations to the most directly comparable GAAP measures provided in the tables below (refer to "Gross margin" discussion above for a reconciliation of subscription service gross margin to adjusted subscription service gross margin), provide useful information about operating performance and period-over-period growth, and provide additional information that is useful for evaluating the operating performance of the Company's core business without regard to potential distortions. Management also believes that adjusted EBITDA provides investors with insight into factors and trends that could affect the Company's ongoing cash earnings, from which capital investments are made and debt is serviced.

The Company's results of operations are impacted by certain non-cash and non-recurring charges, including stock-based compensation, acquisition related expenditures, and other non-recurring charges that may not be indicative of the Company’s on-going or long-term financial performance. Management believes that adjusting its net loss and diluted net loss per share to remove non-recurring charges provides a useful perspective with respect to the Company's results of operations and provides supplemental information to both management and investors by removing items that are difficult to predict and are often unanticipated.

Adjusted subscription service gross margin, EBITDA, adjusted EBITDA, adjusted net loss, and adjusted diluted net loss per share are not measures of financial performance under GAAP and should not be considered as alternatives to subscription service gross margin or net income (loss) as indicators of operating performance. Additionally, these measures may not be comparable to similarly titled measures disclosed by other companies. The tables below provide reconciliations between net loss and EBITDA, adjusted EBITDA, and adjusted net loss, as well as between diluted net loss per share and adjusted diluted net loss per share.

	Three Months Ended September 30,
in thousands	2023		2022
Reconciliation of Net Loss to EBITDA and Adjusted EBITDA
Net loss	$	(15,516)	$	(21,340)
Provision for income taxes	206		578
Interest expense	1,750		2,140
Depreciation and amortization	6,665		6,441
EBITDA	$	(6,895)	$	(12,181)
Stock-based compensation expense (1)	3,972		3,490
Regulatory matter (2)	—		415
Acquisition costs (3)	—		134
Other expense – net (4)	373		179
Adjusted EBITDA	$	(2,550)	$	(7,963)

35

1	Adjustments reflect stock-based compensation expense of $4.0 million and $3.5 million for the three months ended September 30, 2023 and 2022, respectively.
2	Adjustment reflects a non-recurring expense accrued related to our efforts to resolve a regulatory matter.
3	Adjustment reflects the acquisition expenses incurred in the MENU Acquisition.
4	Adjustment reflects foreign currency transaction gains and losses, rental income and losses, and other non-recurring expenses recorded in other expense, net, in the accompanying statements of operations.

in thousands, except per share amounts	Three Months Ended September 30,
Reconciliation of Net Loss/Diluted Net Loss per Share to Adjusted Net Loss/Adjusted Diluted Net Loss per Share:	2023				2022
Net loss/diluted loss per share	$	(15,516)	$	(0.56)	$	(21,340)	$	(0.79)
Non-cash interest expense (1)	541		0.02		504		0.02
Acquired intangible assets amortization (2)	4,828		0.18		4,712		0.17
Stock-based compensation expense (3)	3,972		0.14		3,490		0.13
Regulatory matter (4)	—		—		415		0.02
Acquisition costs (5)	—		—		134		—
Other expense – net (6)	373		0.01		179		0.01
Adjusted net loss/adjusted diluted net loss per share	$	(5,802)	$	(0.21)	$	(11,906)	$	(0.44)
Adjusted weighted average common shares outstanding	27,472				27,110

1	Adjustment reflects non-cash accretion of interest expense and amortization of issuance costs related to the Senior Notes of $0.5 million and $0.5 million for the three months ended September 30, 2023 and 2022, respectively.
2	Adjustment amortization expense of acquired developed technology included within cost of sales of $4.3 million and $4.3 million for the three months ended September 30, 2023 and 2022, respectively; and amortization expense of acquired intangible assets of $0.5 million and $0.4 million for the three months ended September 30, 2023 and 2022, respectively.
3	Adjustment reflects stock-based compensation expense of $4.0 million and $3.5 million for the three months ended September 30, 2023 and 2022, respectively.
4	Adjustment reflects a non-recurring expense accrued related to our efforts to resolve a regulatory matter.
5	Adjustment reflects the acquisition expenses incurred in the MENU Acquisition.
6	Adjustment reflects foreign currency transaction gains and losses, rental income and losses, and other non-recurring expenses recorded in other expense, net, in the accompanying statements of operations.

	Nine Months Ended September 30,
in thousands	2023		2022
Reconciliation of Net Loss to EBITDA and Adjusted EBITDA
Net loss	$	(51,123)	$	(55,838)
Provision for income taxes	930		629
Interest expense	5,152		7,054
Depreciation and amortization	20,480		19,593
EBITDA	$	(24,561)	$	(28,562)
Stock-based compensation expense (1)	10,642		10,257
Regulatory matter (2)	—		415
Contingent consideration (3)	(7,500)		—
Acquisition costs (4)	—		1,085
Gain on insurance proceeds (5)	(500)		—
Severance (6)	253		—
Other expense – net (7)	337		804
Adjusted EBITDA	$	(21,329)	$	(16,001)

36

1	Adjustments reflect stock-based compensation expense of $10.6 million and $10.3 million for the nine months ended September 30, 2023 and 2022, respectively.
2	Adjustment reflects a non-recurring expense accrued related to our efforts to resolve a regulatory matter.
3	Adjustment reflects non-cash changes to the fair market value of the contingent consideration liability related to the MENU Acquisition.
4	Adjustment reflects the acquisition expenses incurred in the MENU Acquisition.
5	Adjustment reflects the gain on insurance proceeds due to the settlement of a legacy claim.
6	Adjustment reflects severance included in SG&A and R&D expense.
7	Adjustment reflects foreign currency transaction gains and losses, rental income and losses, and other non-recurring expenses recorded in other expense, net, in the accompanying statements of operations.

in thousands, except per share amounts	Nine Months Ended September 30,
Reconciliation of Net Loss/Diluted Net Loss per Share to Adjusted Net Loss/Adjusted Diluted Net Loss per Share:	2023				2022
Net loss/diluted loss per share	$	(51,123)	$	(1.86)	$	(55,838)	$	(2.06)
Non-cash interest expense (1)	1,594		0.06		1,484		0.05
Acquired intangible assets amortization (2)	13,555		0.49		12,941		0.48
Stock-based compensation expense (3)	10,642		0.39		10,257		0.38
Regulatory matter (4)	—		—		415		0.02
Contingent consideration (5)	(7,500)		(0.27)		—		—
Acquisition costs (6)	—		—		1,085		0.04
Gain on insurance proceeds (7)	(500)		(0.02)		—		—
Severance (8)	253		0.01		—		—
Other expense – net (9)	337		0.01		804		0.03
Adjusted net loss/adjusted diluted net loss per share	$	(32,742)	$	(1.19)	$	(28,852)	$	(1.06)
Adjusted weighted average common shares outstanding	27,412				27,150

1	Adjustment reflects non-cash accretion of interest expense and amortization of issuance costs related to the Senior Notes of $1.6 million and $1.5 million for the nine months ended September 30, 2023 and 2022, respectively.
2	Adjustment amortization expense of acquired developed technology included within cost of sales of $12.7 million and $11.5 million for the nine months ended September 30, 2023 and 2022, respectively; and amortization expense of acquired intangible assets of $0.9 million and $1.4 million for the nine months ended September 30, 2023 and 2022, respectively.
3	Adjustment reflects stock-based compensation expense of $10.6 million and $10.3 million for the nine months ended September 30, 2023 and 2022, respectively.
4	Adjustment reflects a non-recurring expense accrued related to our efforts to resolve a regulatory matter.
5	Adjustment reflects non-cash changes to the fair market value of the contingent consideration liability related to the MENU Acquisition.
6	Adjustment reflects the acquisition expenses incurred in the MENU Acquisition.
7	Adjustment reflects the gain on insurance proceeds due to the settlement of a legacy claim.
8	Adjustment reflects severance included in SG&A and R&D expense.
9	Adjustment reflects foreign currency transaction gains and losses, rental income and losses, and other non-recurring expenses recorded in other expense, net, in the accompanying statements of operations.

37

LIQUIDITY AND CAPITAL RESOURCES

Our primary sources of liquidity are cash and cash equivalents and short-term investments. As of September 30, 2023, we had cash and cash equivalents of $43.1 million and short-term investments of $36.7 million. Cash and cash equivalents consist of highly liquid investments with maturities of 90 days or less, including money market funds. Short-term investments are held-to-maturity investment securities consisting of investment-grade interest bearing instruments, primarily treasury bills and notes, which are stated at amortized cost.

Cash used in operating activities was $18.5 million for the nine months ended September 30, 2023, compared to $33.6 million for the nine months ended September 30, 2022. Cash used for the nine months ended September 30, 2023 was substantially driven by a net loss from operations, net of non-cash charges, partially off-set by a reduction in net working capital requirements substantially driven by a decrease in inventory resulting from improved inventory management.

Cash used in investing activities was $4.8 million for the nine months ended September 30, 2023 compared to $64.3 million for the nine months ended September 30, 2022. Investing activities during the nine months ended September 30, 2023 included capital expenditures of $5.0 million for internal use software and $3.4 million for developed technology costs associated with our Restaurant/Retail software platforms, partially off-set by $3.6 million of proceeds from held-to-maturity investments.

Cash used in financing activities was $1.8 million for the nine months ended September 30, 2023, compared to $2.0 million for the nine months ended September 30, 2022. Cash used in financing activities during the nine months ended September 30, 2023 was substantially driven by stock based compensation related transactions. We do not have any off-balance sheet arrangements or obligations.

We expect our available cash and cash equivalents will be sufficient to meet our operating needs for at least the next 12 months. Over the next 12 months our total contractual obligations are $45.4 million, consisting of purchase commitments for normal operations (purchase of inventory, software licensing, use of external labor, and third-party cloud services) of $24.5 million, principal and interest payments on the Senior Notes of $19.6 million and facility lease obligations of $1.3 million. With the exception of the Exchange Transaction detailed in "Note 13 - Subsequent Events", we expect to fund such commitments with cash provided by operating activities and our sources of liquidity.

We expect our non-current contractual obligations to include purchase commitments for normal operational expenses as well as payments to service our Senior Notes. Refer to “Note 7 – Debt” of the notes to condensed consolidated financial statements in "Part I, Item 1. Financial Statements and Supplementary Data" of this Quarterly Report for additional information.

Our actual cash needs will depend on many factors, including our rate of revenue growth, growth of our SaaS revenues, the timing and extent of spending to support our product development and acquisition integration efforts, the timing of introductions of new products and enhancements to existing products, market acceptance of our products, and the factors described above in this Part I, Item 2. “Management's Discussion and Analysis of Financial Condition and Results of Operations” and elsewhere in this Quarterly Report and in the 2022 Annual Report and our other filings with the SEC.

From time to time, we may seek to raise additional capital through equity, equity-linked, and debt financing arrangements. In addition, our board of directors and management regularly evaluate our business, strategy, and financial plans and prospects. As part of this evaluation, the board of directors and management periodically consider strategic alternatives to maximize value for our shareholders, including strategic transactions such as an acquisition, or a sale or spin-off of non-strategic company assets or businesses. We cannot provide assurance that any additional financing or strategic alternatives will be available to us on acceptable terms or at all.

38

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

Our financial statements are based on the application of accounting principles generally accepted in the United States of America. GAAP requires the use of estimates, assumptions, judgments and subjective interpretations of accounting principles that have an impact on the assets, liabilities, revenue, and expense amounts reported. We believe our use of estimates and underlying accounting assumptions adhere to GAAP and are consistently applied. Valuations based on estimates are reviewed for reasonableness and adequacy on a consistent basis. Significant items subject to these estimates and assumptions include revenue recognition, stock-based compensation, the recognition and measurement of assets acquired and liabilities assumed in business combinations at fair value, the carrying amount of property, plant, and equipment including right-to-use assets and liabilities, identifiable intangible assets and goodwill, valuation allowances for receivables, valuation of excess and obsolete inventories, and measurement of contingent consideration at fair value. Actual results could differ from these estimates. Our estimates are subject to uncertainties, including those associated with market conditions, risks and trends. Refer to "Item 1A. Risk Factors" of this Quarterly Report for additional information. Our critical accounting policies have not changed materially from the discussion of those policies included under “Critical Accounting Policies and Estimates” in the 2022 Annual Report.

Item 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Foreign Currency Exchange Risk

Our primary exposures relate to certain non-dollar denominated sales and operating expenses in Canada, Europe, Asia, and Australia. These primary currencies are the Great British Pound, the Euro, the Swiss Franc, the Serbian Dinar, the Australian dollar, the Singapore dollar, the Canadian dollar, the Indian Rupee and the Chinese Renminbi. Accordingly, changes in exchange rates may negatively affect our revenue and net income (loss) as expressed in U.S. dollars. We also have foreign currency risk related to foreign currency transactions and monetary assets and liabilities, including intercompany balances denominated in currencies that are not the functional currency. We have experienced and will continue to experience fluctuations in our net income (loss) as a result of gains (losses) on these foreign currency transactions and the remeasurement of monetary assets and liabilities. As of September 30, 2023, the impact of foreign currency exchange rate changes on our revenues and net income (loss) was not material. The volatility of exchange rates depends on many factors that we cannot forecast with reliable accuracy.

Interest Rate Risk

As of September 30, 2023, we had $13.8 million, $120.0 million, and $265.0 million in aggregate principal amount outstanding of the 2024 Notes, the 2026 Notes, and the 2027 Notes, respectively. Refer to "Note 13 - Subsequent Events" about the conversion of the 2024 Notes.

We carry the Senior Notes at face value less amortized debt issuance costs on the condensed consolidated balance sheets. Since the Senior Notes bear interest at fixed rates, we have no financial statement risk associated with changes in interest rates. However, the fair value of the Senior Notes changes when the market price of our common stock fluctuates or interest rates change.

39

Item 4. CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) as of September 30, 2023. Based on that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective as of September 30, 2023.

Changes in Internal Control Over Financial Reporting

Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, did not identify changes that occurred in our internal control over financial reporting during the quarter ended September 30, 2023, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Part II - OTHER INFORMATION

Item 1. LEGAL PROCEEDINGS

The information in “Note 10 – Commitments and Contingencies” of the notes to the financial statements (Part I, Item 1. Financial Statements) is incorporated herein by reference. We do not believe that we have any pending litigation that would have a material adverse effect on our financial condition or results of operations.

Item 1A. RISK FACTORS

The risks described in the “Risk Factors” section of our 2022 Annual Report could materially and adversely affect our business, financial condition, and results of operations, and the trading price of our common stock could decline. The Risk Factors section in our 2022 Annual Report remains current in all material respects. Refer also to the other information set forth in this Quarterly Report, including in the Forward-Looking Statements, Management's Discussion and Analysis of Financial Condition and Results of Operations, and Financial Statements sections.

Item 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Under our equity incentive plan, employees may elect to have us withhold shares to satisfy minimum statutory federal, state and local tax withholding obligations arising from the vesting of their restricted stock and restricted stock units. When we withhold these shares, we are required to remit to the appropriate taxing authorities the market price of the shares withheld, which could be deemed a purchase of shares by us on the date of withholding. For the three months ended September 30, 2023, 1,335 shares were withheld.

The table below presents information regarding the Company's purchases of its equity securities for the time periods presented.

Period	Total Number of Shares Withheld	Average Price Paid Per Share
July 1, 2023 - July 31, 2023	—	$	—
August 1, 2023 - August 31, 2023	42	$	37.19
September 1, 2023 - September 30, 2023	1,293	$	45.19
Total	1,335	$	44.47

Item 5. OTHER INFORMATION

During the three months ended September 30, 2023, none of the Company’s directors or officers (as defined in Rule 16a-1(f) of the Exchange Act) adopted, modified, or terminated a “Rule 10b5-1 trading arrangement” or “non-Rule 10b5-1 trading arrangement” (as defined in Item 408 of Regulation S-K).

40

Item 6. EXHIBITS

Exhibit Number		Incorporated by reference into this Quarterly Report on Form 10-Q		Date Filed or Furnished
	Exhibit Description	Form	Exhibit No.
3.1	Restated Certificate of Incorporation, as currently in effect	Form 10-Q (File No. 001-09720)	3.1	11/9/2022
3.2	Amended and Restated Bylaws, as currently in effect	Form 8-K (File No.001-09720)	3.1	9/26/2022
31.1	Certification of Principal Executive Officer pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934, as amended			Filed herewith
31.2	Certification of Principal Financial Officer pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934, as amended			Filed herewith
32.1	Certification of Principal Executive Officer pursuant to Rule 13a-14(b) of the Securities Exchange Act of 1934, as amended, and 18 U.S.C. Section 1350			Furnished herewith
32.2	Certification of Principal Financial Officer pursuant to Rule 13a-14(b) of the Securities Exchange Act of 1934, as amended, and 18 U.S.C. Section 1350			Furnished herewith
101.INS	Inline XBRL Instance Document			Filed herewith
101.SCH	Inline XBRL Taxonomy Extension Schema Document			Filed herewith
101.CAL	Inline XBRL Taxonomy Extension Calculation Linkbase Document			Filed herewith
101.DEF	Inline XBRL Taxonomy Extension Definition Linkbase Document			Filed herewith
101.LAB	Inline XBRL Taxonomy Extension Label Linkbase Document			Filed herewith
101.PRE	Inline XBRL Taxonomy Extension Presentation Linkbase Document			Filed herewith
104	Cover Page Interactive Data File (embedded within the Inline XBRL document)			Filed herewith

41

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		PAR TECHNOLOGY CORPORATION
		(Registrant)
Date:	November 9, 2023	/s/ Bryan A. Menar
		Bryan A. Menar
		Chief Financial Officer
		(Principal Financial Officer)

42

EX-31.1

EXHIBIT 31.1

Certification of Principal Executive Officer pursuant to Rule 13a-14(a)

of the Securities Exchange Act of 1934, as amended

I, Savneet Singh, certify that:

1. I have reviewed this quarterly report on Form 10-Q of PAR Technology Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

November 9, 2023	/s/ Savneet Singh
	Savneet Singh
	Chief Executive Officer & President
	(Principal Executive Officer)

EX-31.2

EXHIBIT 31.2

Certification of Principal Financial Officer pursuant to Rule 13a-14(a)

of the Securities Exchange Act of 1934, as amended

I, Bryan A. Menar, certify that:

1. I have reviewed this quarterly report on Form 10-Q of PAR Technology Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

November 9, 2023	/s/ Bryan A. Menar
	Bryan A. Menar
	Chief Financial Officer
	(Principal Financial Officer)

EX-32.1

EXHIBIT 32.1

Certification of Principal Executive Officer

pursuant to Rule 13a-14(b) of the Securities Exchange Act of 1934, as amended,

and 18 U.S.C. Section 1350

In connection with the Quarterly Report of PAR Technology Corporation (the “Company”) on Form 10-Q for the period ended September 30, 2023, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Savneet Singh, Chief Executive Officer and President of the Company, certify, pursuant to 18 U.S.C. § 1350, that, to my knowledge:

(i) The Report fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and

(ii) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

November 9, 2023

/s/ Savneet Singh

Savneet Singh

Chief Executive Officer & President

(Principal Executive Officer)

EX-32.2

EXHIBIT 32.2

Certification of Principal Financial Officer

pursuant to Rule 13a-14(b) of the Securities Exchange Act of 1934, as amended,

and 18 U.S.C. Section 1350

In connection with the Quarterly Report of PAR Technology Corporation (the “Company”) on Form 10-Q for the period ended September 30, 2023, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Bryan A. Menar, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. § 1350, that, to my knowledge:

(i) The Report fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and

(ii) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

November 9, 2023

/s/ Bryan A. Menar

Bryan A. Menar

Chief Financial Officer

(Principal Financial Officer)

XML

Cover - shares	9 Months Ended
	Sep. 30, 2023	Nov. 07, 2023
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2023
Document Transition Report	false
Entity File Number	1-09720
Entity Registrant Name	PAR TECHNOLOGY CORPORATION
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	16-1434688
Entity Address, Address Line One	PAR Technology Park
Entity Address, Address Line Two	8383 Seneca Turnpike
Entity Address, City or Town	New Hartford
Entity Address, State or Province	NY
Entity Address, Postal Zip Code	13413-4991
City Area Code	315
Local Phone Number	738-0600
Title of 12(b) Security	Common Stock, $0.02 par value
Trading Symbol	PAR
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		28,021,454
Entity Central Index Key	0000708821
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	Q3
Amendment Flag	false

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Current assets:
Cash and cash equivalents	$ 43,136	$ 70,328
Cash held on behalf of customers	8,758	7,205
Short-term investments	36,717	40,290
Accounts receivable – net	66,441	59,960
Inventories	24,193	37,594
Other current assets	9,516	8,572
Total current assets	188,761	223,949
Property, plant and equipment – net	16,110	12,961
Goodwill	487,073	486,762
Intangible assets – net	96,562	111,097
Lease right-of-use assets	4,303	4,061
Other assets	16,400	16,028
Total assets	809,209	854,858
Current liabilities:
Current portion of long-term debt	13,638	0
Accounts payable	27,229	23,283
Accrued salaries and benefits	15,652	18,936
Accrued expenses	10,578	6,531
Customers payable	8,758	7,205
Lease liabilities – current portion	1,327	1,307
Customer deposits and deferred service revenue	10,066	10,562
Total current liabilities	87,248	67,824
Lease liabilities – net of current portion	3,075	2,868
Deferred service revenue – noncurrent	4,329	5,125
Long-term debt	377,148	389,192
Other long-term liabilities	4,669	14,655
Total liabilities	476,469	479,664
Shareholders’ equity:
Preferred stock, $.02 par value, 1,000,000 shares authorized	0	0
Common stock, $0.02 par value, 58,000,000 shares authorized, 28,877,896 and 28,589,567 shares issued, 27,520,284 and 27,319,045 outstanding at September 30, 2023 and December 31, 2022, respectively	574	570
Additional paid in capital	606,836	595,286
Accumulated deficit	(256,327)	(205,204)
Accumulated other comprehensive loss	(1,507)	(1,365)
Treasury stock, at cost, 1,357,612 shares and 1,270,522 shares at September 30, 2023 and December 31, 2022, respectively	(16,836)	(14,093)
Total shareholders’ equity	332,740	375,194
Total Liabilities and Shareholders’ Equity	$ 809,209	$ 854,858

XML

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares	Sep. 30, 2023	Dec. 31, 2022
Shareholders’ equity:
Preferred stock, par value (in dollars per share)	$ 0.02	$ 0.02
Preferred stock, authorized (in shares)	1,000,000	1,000,000
Common stock, par value (in dollars per share)	$ 0.02	$ 0.02
Common stock, authorized (in shares)	58,000,000	58,000,000
Common stock, issued (in shares)	28,877,896	28,589,567
Common stock, outstanding (in shares)	27,520,284	27,319,045
Treasury stock (in shares)	1,357,612	1,270,522

XML

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Revenues, net:
Total revenues, net	$ 107,134	$ 92,767	$ 308,115	$ 258,145
Costs of sales:
Total cost of sales	78,948	71,359	236,206	195,003
Gross margin	28,186	21,408	71,909	63,142
Operating expenses:
Selling, general and administrative	26,249	26,543	79,357	75,309
Research and development	14,660	12,843	43,863	33,785
Amortization of identifiable intangible assets	464	465	1,393	1,399
Adjustment to contingent consideration liability	0	0	(7,500)	0
Gain on insurance proceeds	0	0	(500)	0
Total operating expenses	41,373	39,851	116,613	110,493
Operating loss	(13,187)	(18,443)	(44,704)	(47,351)
Other expense, net	(373)	(179)	(337)	(804)
Interest expense, net	(1,750)	(2,140)	(5,152)	(7,054)
Loss before provision for income taxes	(15,310)	(20,762)	(50,193)	(55,209)
Provision for income taxes	(206)	(578)	(930)	(629)
Net loss	$ (15,516)	$ (21,340)	$ (51,123)	$ (55,838)
Net loss per share, basic (in dollars per share)	$ (0.56)	$ (0.79)	$ (1.86)	$ (2.06)
Net loss per share, diluted (in dollars per share)	$ (0.56)	$ (0.79)	$ (1.86)	$ (2.06)
Weighted average shares outstanding, basic (in shares)	27,472	27,110	27,412	27,150
Weighted average shares outstanding, diluted (in shares)	27,472	27,110	27,412	27,150
Hardware
Revenues, net:
Total revenues, net	$ 25,824	$ 31,343	$ 78,991	$ 84,820
Costs of sales:
Total cost of sales	19,295	25,458	63,002	69,666
Subscription service
Revenues, net:
Total revenues, net	31,363	25,170	89,700	69,591
Costs of sales:
Total cost of sales	15,497	13,054	46,655	34,332
Professional service
Revenues, net:
Total revenues, net	11,514	11,840	38,123	36,959
Costs of sales:
Total cost of sales	8,775	10,967	31,925	30,649
Contract
Revenues, net:
Total revenues, net	38,433	24,414	101,301	66,775
Costs of sales:
Total cost of sales	$ 35,381	$ 21,880	$ 94,624	$ 60,356

XML

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Statement of Comprehensive Income [Abstract]
Net loss	$ (15,516)	$ (21,340)	$ (51,123)	$ (55,838)
Other comprehensive loss, net of applicable tax:
Foreign currency translation adjustments	1,417	(851)	(142)	(500)
Comprehensive loss	$ (14,099)	$ (22,191)	$ (51,265)	$ (56,338)

XML

CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Cumulative Effect, Period of Adoption, Adjusted Balance	Common Stock	Additional Paid in Capital	Additional Paid in Capital Cumulative Effect, Period of Adoption, Adjustment	Additional Paid in Capital Cumulative Effect, Period of Adoption, Adjusted Balance	Accumulated Deficit	Accumulated Deficit Cumulative Effect, Period of Adoption, Adjustment	Accumulated Deficit Cumulative Effect, Period of Adoption, Adjusted Balance	Accumulated Other Comprehensive Income (Loss)	Treasury Stock
Beginning balance (in shares) at Dec. 31, 2021				28,095,000
Beginning balance at Dec. 31, 2021	$ 504,345	$ (80,036)	$ 424,309	$ 562	$ 640,937	$ (66,656)	$ 574,281	$ (122,505)	$ (13,380)	$ (135,885)	$ (3,704)	$ (10,945)
Treasury stock (in shares) at Dec. 31, 2021												1,181,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)				96,000
Issuance of common stock upon the exercise of stock options	813			$ 2	811
Net issuance of restricted stock awards and restricted stock units (in shares)				88,000
Net issuance of restricted stock awards and restricted stock units	1			$ 1
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock (in shares)												45,000
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(2,051)											$ (2,051)
Stock-based compensation	3,536				3,536
Foreign currency translation adjustments	512										512
Net loss	(15,650)							(15,650)
Ending balance (in shares) at Mar. 31, 2022				28,279,000
Ending balance at Mar. 31, 2022	411,470			$ 565	578,628			(151,535)			(3,192)	$ (12,996)
Treasury stock (in shares) at Mar. 31, 2022												1,226,000
Beginning balance (in shares) at Dec. 31, 2021				28,095,000
Beginning balance at Dec. 31, 2021	504,345	$ (80,036)	$ 424,309	$ 562	640,937	$ (66,656)	$ 574,281	(122,505)	$ (13,380)	$ (135,885)	(3,704)	$ (10,945)
Treasury stock (in shares) at Dec. 31, 2021												1,181,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Foreign currency translation adjustments	(500)
Net loss	(55,838)
Ending balance (in shares) at Sep. 30, 2022				28,529,000
Ending balance at Sep. 30, 2022	383,086			$ 569	592,100			(191,723)			(4,204)	$ (13,656)
Treasury stock (in shares) at Sep. 30, 2022												1,247,000
Beginning balance (in shares) at Mar. 31, 2022				28,279,000
Beginning balance at Mar. 31, 2022	411,470			$ 565	578,628			(151,535)			(3,192)	$ (12,996)
Treasury stock (in shares) at Mar. 31, 2022												1,226,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)				16,000
Issuance of common stock upon the exercise of stock options	205				205
Net issuance of restricted stock awards and restricted stock units (in shares)				36,000
Net issuance of restricted stock awards and restricted stock units	0
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock (in shares)												12,000
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(397)											$ (397)
Stock-based compensation	3,231				3,231
Foreign currency translation adjustments	(161)										(161)
Net loss	(18,848)							(18,848)
Ending balance (in shares) at Jun. 30, 2022				28,331,000
Ending balance at Jun. 30, 2022	395,500			$ 565	582,064			(170,383)			(3,353)	$ (13,393)
Treasury stock (in shares) at Jun. 30, 2022												1,238,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)				17,000
Issuance of common stock upon the exercise of stock options	250			$ 1	249
Net issuance of restricted stock awards and restricted stock units (in shares)				18,000
Net issuance of restricted stock awards and restricted stock units	0
Issuance of common stock for acquisition (in shares)				163,000
Issuance of common stock for acquisition	6,300			$ 3	6,297
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock (in shares)												9,000
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(263)											$ (263)
Stock-based compensation	3,490				3,490
Foreign currency translation adjustments	(851)										(851)
Net loss	(21,340)							(21,340)
Ending balance (in shares) at Sep. 30, 2022				28,529,000
Ending balance at Sep. 30, 2022	$ 383,086			$ 569	592,100			(191,723)			(4,204)	$ (13,656)
Treasury stock (in shares) at Sep. 30, 2022												1,247,000
Beginning balance (in shares) at Dec. 31, 2022	27,319,045			28,590,000
Beginning balance at Dec. 31, 2022	$ 375,194			$ 570	595,286			(205,204)			(1,365)	$ (14,093)
Treasury stock (in shares) at Dec. 31, 2022	1,270,522											1,271,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)				5,000
Issuance of common stock upon the exercise of stock options	$ 52				52
Net issuance of restricted stock awards and restricted stock units (in shares)				160,000
Net issuance of restricted stock awards and restricted stock units	2			$ 2
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock (in shares)												79,000
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(2,478)											$ (2,478)
Stock-based compensation	3,055				3,055
Foreign currency translation adjustments	(42)										(42)
Net loss	(15,905)							(15,905)
Ending balance (in shares) at Mar. 31, 2023				28,755,000
Ending balance at Mar. 31, 2023	$ 359,878			$ 572	598,393			(221,109)			(1,407)	$ (16,571)
Treasury stock (in shares) at Mar. 31, 2023												1,350,000
Beginning balance (in shares) at Dec. 31, 2022	27,319,045			28,590,000
Beginning balance at Dec. 31, 2022	$ 375,194			$ 570	595,286			(205,204)			(1,365)	$ (14,093)
Treasury stock (in shares) at Dec. 31, 2022	1,270,522											1,271,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)	88,000
Foreign currency translation adjustments	$ (142)
Net loss	$ (51,123)
Ending balance (in shares) at Sep. 30, 2023	27,520,284			28,878,000
Ending balance at Sep. 30, 2023	$ 332,740			$ 574	606,836			(256,327)			(1,507)	$ (16,836)
Treasury stock (in shares) at Sep. 30, 2023	1,357,612											1,358,000
Beginning balance (in shares) at Mar. 31, 2023				28,755,000
Beginning balance at Mar. 31, 2023	$ 359,878			$ 572	598,393			(221,109)			(1,407)	$ (16,571)
Treasury stock (in shares) at Mar. 31, 2023												1,350,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)				9,000
Issuance of common stock upon the exercise of stock options	147				147
Net issuance of restricted stock awards and restricted stock units (in shares)				35,000
Net issuance of restricted stock awards and restricted stock units	0			$ 0
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock (in shares)												6,000
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(205)											$ (205)
Stock-based compensation	3,615				3,615
Foreign currency translation adjustments	(1,517)										(1,517)
Net loss	(19,702)							(19,702)
Ending balance (in shares) at Jun. 30, 2023				28,799,000
Ending balance at Jun. 30, 2023	342,216			$ 572	602,155			(240,811)			(2,924)	$ (16,776)
Treasury stock (in shares) at Jun. 30, 2023												1,356,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of stock options (in shares)				74,000
Issuance of common stock upon the exercise of stock options	711			$ 2	709
Net issuance of restricted stock awards and restricted stock units (in shares)				5,000
Net issuance of restricted stock awards and restricted stock units	0			$ 0
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock (in shares)												2,000
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(60)											$ (60)
Stock-based compensation	3,972				3,972
Foreign currency translation adjustments	1,417										1,417
Net loss	$ (15,516)							(15,516)
Ending balance (in shares) at Sep. 30, 2023	27,520,284			28,878,000
Ending balance at Sep. 30, 2023	$ 332,740			$ 574	$ 606,836			$ (256,327)			$ (1,507)	$ (16,836)
Treasury stock (in shares) at Sep. 30, 2023	1,357,612											1,358,000

XML

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Cash flows from operating activities:
Net loss	$ (51,123)	$ (55,838)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization	20,480	19,625
Accretion of debt in interest expense	1,594	1,485
Current expected credit losses	783	739
Provision for obsolete inventory	(1,271)	1,773
Stock-based compensation	10,642	10,257
Adjustment to contingent consideration liability	(7,500)	0
Changes in operating assets and liabilities:
Accounts receivable	(7,342)	(5,823)
Inventories	14,607	(6,678)
Other current assets	(1,008)	321
Other assets	(389)	(3,461)
Accounts payable	3,383	3,580
Accrued salaries and benefits	(3,258)	325
Accrued expenses	1,839	(260)
Customer deposits and deferred service revenue	(1,292)	(2,924)
Customers payable	1,553	3,985
Other long-term liabilities	(186)	(685)
Net cash used in operating activities	(18,488)	(33,579)
Cash flows from investing activities:
Cash paid for acquisitions, net of cash acquired	0	(18,797)
Capital expenditures	(5,021)	(812)
Capitalization of software costs	(3,364)	(4,719)
Proceeds from (purchase of) held to maturity investments		(40,015)
Proceeds from (purchase of) held to maturity investments	3,573
Net cash used in investing activities	(4,812)	(64,343)
Cash flows from financing activities:
Principal payments of long-term debt	0	(525)
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock	(2,743)	(2,711)
Proceeds from exercise of stock options	912	1,268
Net cash used in financing activities	(1,831)	(1,968)
Effect of exchange rate changes on cash and cash equivalents	(508)	975
Net decrease in cash and cash equivalents and cash held on behalf of customers	(25,639)	(98,915)
Cash and cash equivalents and cash held on behalf of customers at beginning of period	77,533	188,419
Cash and cash equivalents and cash held on behalf of customers at end of period	51,894	89,504
Reconciliation of cash and cash equivalents and cash held on behalf of customers
Cash and cash equivalents	43,136	85,519
Cash held on behalf of customers	8,758	3,985
Total cash and cash equivalents and cash held on behalf of customers	51,894	89,504
Supplemental disclosures of cash flow information:
Interest	4,022	20
Income taxes	2,392	660
Capitalized software recorded in accounts payable	468	36
Capital expenditures in accounts payable	98	37
Common stock issued for acquisition	0	6,300
Acquisition contingent consideration recorded in other long-term liabilities	$ 0	$ 14,200

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Summary of Significant Accounting Policies

9 Months Ended

Sep. 30, 2023

Accounting Policies [Abstract]

Summary of Significant Accounting Policies

Summary of Significant Accounting Policies

Nature of Business

PAR Technology Corporation (the “Company” or “PAR,” “we,” or “us”), through its consolidated subsidiaries, operates in two segments - the Restaurant/Retail segment and the Government segment. The Restaurant/Retail segment provides leading technology platforms to the restaurant and retail industries. We provide enterprise restaurants, franchisees, and other restaurant outlets in the three major restaurant categories - quick service, fast casual, and table service - with operational efficiencies by offering them a comprehensive suite of subscription services, hardware, and professional services. Our subscription services are grouped into three categories: Guest Engagement, which includes Punchh for customer loyalty and engagement and MENU for omnichannel digital ordering and delivery; Operator Solutions, which includes Brink POS for front-of-house and PAR Pay and PAR Payment Services for payments; and Back Office, which includes Data Central. PAR's Government segment provides technical expertise and development of advanced systems and software solutions for the U.S. Department of Defense ("DoD"), the intelligence community and other federal agencies. Additionally, we provide support services for satellite command and control, communication, and information technology ("IT") systems at several DoD facilities worldwide. The Government segment has three principal contract offerings: intelligence, surveillance, and reconnaissance solutions, mission systems operations and maintenance, and commercial software products for use in analytic and operational environments that leverage geospatial intelligence data. The accompanying unaudited interim condensed consolidated financial statements ("financial statements") include the Company's accounts and those of its consolidated subsidiaries. All significant intercompany transactions have been eliminated in consolidation.

Basis of Presentation

The accompanying financial statements of PAR Technology Corporation and its consolidated subsidiaries have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial statements and the instructions to Form 10-Q and Regulation S-X pertaining to interim financial statements as promulgated by the SEC. In the opinion of management, the Company's financial statements include all normal and recurring adjustments necessary in order to make the financial statements not misleading and to provide a fair presentation of the Company's financial results for the interim period included in this Quarterly Report. Interim results are not necessarily indicative of results for the full year or any future periods. The information included in this Quarterly Report should be read in conjunction with the Company's audited consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K/A for the fiscal year ended December 31, 2022 (the “2022 Annual Report”).

Revenue and Cost of Sales Presentation Changes

Beginning with the 2022 Annual Report, we retroactively split our "Service" financial statement line items ("FSLIs"), presented in the consolidated statements of operations under "Revenues, net" and "Cost of sales", into two FSLIs, "Subscription Service" and "Professional Service", to provide clearer insight into these operationally and economically different revenue streams in light of recent acquisitions. This change in presentation did not impact revenue or cost of sales reported in our consolidated statements of operations prior to this change. With the change in our presentation of “Service”, we also changed the FSLI "Product", previously presented in our consolidated statements of operations under "Revenue, net" and "Cost of sales", to "Hardware", to better describe this revenue stream.

Use of Estimates

The preparation of the financial statements requires management of the Company to make a number of estimates and assumptions relating to the reported amount of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the period. Significant items subject to these estimates and assumptions include revenue recognition, stock-based compensation, the recognition and measurement of assets acquired and liabilities assumed in business combinations at fair value, the carrying amount of property, plant, and equipment including right-to-use assets and

liabilities, identifiable intangible assets and goodwill, valuation allowances for receivables, valuation of excess and obsolete inventories, and measurement of contingent consideration at fair value. Actual results could differ from those estimates.

Contingent Consideration

The acquisition date fair value of contingent consideration associated with the acquisition of MENU Technologies AG ("MENU") in July 2022 (the "MENU Acquisition") was determined using Monte-Carlo simulation valuation techniques, with significant inputs that are not observable in the market and thus are classified in Level 3 of the fair value hierarchy as defined in ASC Topic 820, Fair Value Measurement. The simulation uses probability distribution for each significant input to produce hundreds or thousands of possible outcomes and the results are analyzed to determine probabilities of different outcomes occurring. Significant increases or decreases to these inputs in isolation would result in a significantly higher or lower liability. Ultimately, the liability will be equivalent to the amount paid, and the difference between the fair value estimate and amount paid will be recorded in earnings. The amount paid that is less than or equal to the liability on the acquisition date is reflected as cash used in financing activities in the Company's condensed consolidated statements of cash flows. Any amount paid in excess of the liability on the acquisition date is reflected as cash used in operating activities.

During the three months ended June 30, 2023, the MENU earn-out was amended to remove the EBITDA based threshold and reduce the future software as a service ("SaaS") annual recurring revenue threshold.

For the three months ended September 30, 2023, the Company did not make an adjustment to the fair value of the contingent consideration liability related to the MENU Acquisition. For the nine months ended September 30, 2023, the Company recorded a $7.5 million adjustment to decrease the fair value of the contingent consideration liability related to the MENU Acquisition from $9.8 million as of December 31, 2022 to $2.3 million as of September 30, 2023.

Gain on Insurance Proceeds

During the nine months ended September 30, 2023, the Company received $0.5 million of insurance proceeds in connection with the settlement of a legacy claim. No insurance proceeds were received during the nine months ended September 30, 2022.

Cash and Cash Equivalents and Cash Held on Behalf of Customers

Cash and cash equivalents and cash held on behalf of customers consist of the following:

(in thousands)	September 30, 2023		December 31, 2022
Cash and cash equivalents
Cash	$	43,096	$	18,856
Money market funds	40		51,472
Cash held on behalf of customers	8,758		7,205
Total cash and cash equivalents and cash held on behalf of customers	$	51,894	$	77,533

The Company maintained bank balances that, at times, exceeded the federally insured limit during the nine months ended September 30, 2023. The Company has not experienced losses relating to these deposits and management does not believe that the Company is exposed to any significant credit risk with respect to these amounts.

Short-Term Investments

The carrying value of investment securities consist of the following:

(in thousands)	September 30, 2023		December 31, 2022
Short-term investments
Treasury bills and notes	36,717		40,290
Total short-term investments	$	36,717	$	40,290

The Company did not record any material gains or losses on these securities during the nine months ended September 30, 2023. The estimated fair value of these securities approximated their carrying value as of September 30, 2023 and December 31, 2022.

Other Assets

Other assets include deferred implementation costs of $8.5 million and $7.4 million at September 30, 2023 and December 31, 2022, respectively. Based on ASC Topic 340, Other Assets and Deferred Costs, we capitalize and amortize incremental costs of fulfilling a contract over the period we expect to derive benefits from the contract, which we have determined as the initial term of a contract. We periodically adjust the carrying value of deferred implementation costs to account for customers ceasing operations or otherwise discontinuing use of our subscription services. Amortization expense is included in "Costs of sales: Professional service" in the Company's condensed consolidated statements of operations. Amortization of deferred implementation costs were $1.2 million and $0.7 million for the three months ended September 30, 2023 and 2022, respectively. Amortization of deferred implementation costs were $3.2 million and $1.6 million for the nine months ended September 30, 2023 and 2022, respectively.

Other assets also include the cash surrender value of life insurance related to the Company’s deferred compensation plan eligible to certain employees. The funded balance is reviewed on an annual basis. The balance of the life insurance policies was $3.2 million and $3.2 million at September 30, 2023 and December 31, 2022, respectively.

Accrued Expenses

As of September 30, 2023, accrued expenses include the contingent consideration liability recognized in conjunction with the MENU Acquisition (refer to “Contingent Consideration” above for additional information). During the three months ended September 30, 2023, the balance of the contingent consideration liability was reclassified from other long-term liabilities to accrued expenses. The balance of the contingent consideration liability included within accrued expenses was $2.3 million and zero at September 30, 2023, and December 31, 2022, respectively.

Other Long-Term Liabilities

As of December 31, 2022, other long-term liabilities include the contingent consideration liability recognized in conjunction with the MENU Acquisition (refer to “Contingent Consideration” above for additional information). During the three months ended September 30, 2023, the balance of the contingent consideration liability was reclassified from other long-term liabilities to accrued expenses. The balance of the contingent consideration liability included within other long-term liabilities was zero and $9.8 million at September 30, 2023, and December 31, 2022, respectively.

Additionally, other long-term liabilities include amounts owed to employees that participate in the Company’s deferred compensation plan. Amounts owed to employees participating in the deferred compensation plan were $1.6 million and $1.7 million at September 30, 2023 and December 31, 2022, respectively.

Related Party Transactions

During the nine months ended September 30, 2022, Act III Management LLC (“Act III Management”), a service company to the restaurant, hospitality, and entertainment industries, provided software development and restaurant technology consulting services to the Company pursuant to a master development agreement.

Additionally, during the nine months ended September 30, 2023, Ronald Shaich, the sole member of Act III Management, served as a strategic advisor to the Company's board of directors pursuant to a strategic advisor agreement, which terminated on June 1, 2023. Keith Pascal, a director of the Company, is an employee of Act III Management and serves as its vice president and secretary. Mr. Pascal does not have an ownership interest in Act III Management.

As of September 30, 2023 and December 31, 2022, the Company had zero accounts payable owed to Act III Management. During the three months ended September 30, 2023 and 2022, the Company paid Act III Management zero and $0.1 million, respectively, and during the nine months ended September 30, 2023 and 2022, the Company paid Act III Management $0.1 million and $0.6 million, respectively, for services performed under the master development and strategic advisor agreements.

Recently Adopted Accounting Pronouncements

There were no recent accounting pronouncements or changes in accounting pronouncements during the nine months ended September 30, 2023 that are of significance or potential significance to the Company.

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Revenue Recognition

9 Months Ended

Sep. 30, 2023

Revenue from Contract with Customer [Abstract]

Revenue Recognition

Revenue Recognition

Performance Obligations Outstanding

The Company's performance obligations outstanding represent the transaction price of firm, non-cancellable orders, with expected delivery dates to customers after September 30, 2023 and December 31, 2022, respectively, for work that has not yet been performed. The aggregate incomplete performance obligations attributable to each of the Company's reporting segments is as follows:

	September 30, 2023				December 31, 2022
	Current under one year		Non-current over one year		Current under one year		Non-current over one year
Restaurant/Retail	$	8,070	$	4,329	$	8,459	$	5,125
Government	—		—		—		—
Total	$	8,070	$	4,329	$	8,459	$	5,125

Deferred revenue is recorded when cash payments are received or due in advance of revenue recognition from subscription services and professional services. The timing of revenue recognition may differ from when customers are invoiced. The changes in deferred revenue, inclusive of both current and long-term, are as follows:

(in thousands)	2023		2022
Beginning balance - January 1	$	13,584	$	20,046
Acquired deferred revenue (Note 3)	—		443
Recognition of deferred revenue	(19,074)		(28,493)
Deferral of revenue	17,889		24,837
Ending balance - September 30	$	12,399	$	16,833

The above tables exclude customer deposits of $2.0 million and $1.7 million as of the nine months ended September 30, 2023 and 2022, respectively. All deferred revenue relates to subscription services and professional services. These balances are recognized on a straight-line basis over the life of the contract, with the majority of the balance being recognized within the next twelve months.

In the Restaurant/Retail segment most performance obligations relate to subscription service and professional service contracts, approximately 65% of which the Company expects to fulfill within 12 months of September 30, 2023. Most performance obligations greater than one year relate to professional service contracts that the Company expects to fulfill within 36 months of September 30, 2023. The Company expects to fulfill 100% of subscription service and professional service contracts within 60 months of September 30, 2023. At September 30, 2023 and December 31, 2022, transaction prices allocated to future performance obligations were $12.4 million and $13.6 million, respectively.

During the three months ended September 30, 2023 and 2022, the Company recognized revenue included in deferred revenue at the beginning of each respective period of $2.7 million and $3.1 million. During the nine months ended September 30, 2023 and 2022, the Company recognized revenue included in deferred revenue at the beginning of each respective period of $8.7 million and $12.7 million.

In the Government segment, the value of existing contracts at September 30, 2023, net of amounts relating to work performed to that date, was approximately $327.5 million, of which $88.3 million was funded, and at December 31, 2022, the value of existing contracts, net of amounts relating to work performed to that date, was approximately $333.9 million, of which $86.5 million was funded. The value of existing contracts in the Government segment, net of amounts relating to work performed at September 30, 2023, is expected to be recognized as revenue over time as follows:

(in thousands)
Next 12 months	$	169,076
Months 13-24	127,274
Months 25-36	16,631
Thereafter	14,504
Total	$	327,485

Disaggregated Revenue

The Company disaggregates revenue from contracts with customers by major product line for each of its reporting segments because the Company believes it best depicts how the nature, amount, timing and uncertainty of revenue and cash flows are affected by contract terms and economic factors.

Disaggregated revenue is as follows:

	Three Months Ended September 30, 2023
(in thousands)	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	25,824	$	—	$	—	$	—
Subscription service	—		31,363		—		—
Professional service	4,272		7,242		—		—
Mission systems	—		—		—		8,808
Intelligence, surveillance, and reconnaissance solutions	—		—		—		29,275
Commercial software	—		—		190		160
Total	$	30,096	$	38,605	$	190	$	38,243

	Three Months Ended September 30, 2022
(in thousands)	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	31,343	$	—	$	—	$	—
Subscription service	—		25,170		—		—
Professional service	4,276		7,564		—		—
Mission systems	—		—		—		8,982
Intelligence, surveillance, and reconnaissance solutions	—		—		—		14,710
Commercial software	—		—		541		181
Total	$	35,619	$	32,734	$	541	$	23,873

	Nine Months Ended September 30, 2023
	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	78,991	$	—	$	—	$	—
Subscription service	—		89,700		—		—
Professional service	16,467		21,656		—		—
Mission systems	—		—		—		27,408
Intelligence, surveillance, and reconnaissance solutions	—		—		—		73,000
Commercial software	—		—		401		492
Total	$	95,458	$	111,356	$	401	$	100,900

	Nine Months Ended September 30, 2022
	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	84,820	$	—	$	—	$	—
Subscription service	—		69,591		—		—
Professional service	13,117		23,842		—		—
Mission systems	—		—		—		26,781
Intelligence, surveillance, and reconnaissance solutions	—		—		—		38,746
Commercial software	—		—		753		495
Total	$	97,937	$	93,433	$	753	$	66,022

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Acquisitions

9 Months Ended

Sep. 30, 2023

Business Combination and Asset Acquisition [Abstract]

Acquisitions

Acquisitions

MENU Acquisition

On July 25, 2022, ParTech, Inc. ("ParTech") acquired 100% of the stock of MENU, a restaurant technology company offering fully integrated omnichannel ordering solutions to restaurants worldwide, for purchase consideration of approximately $18.4 million paid in cash and $6.3 million paid in shares of Company common stock. 162,917 shares of common stock were issued as purchase consideration, determined using a fair value share price of $38.67. In addition, the sellers have the opportunity to earn additional cash and Company common stock consideration over an earn-out period ending July 31, 2024, primarily based on MENU's future SaaS annual recurring revenues. As of the date of acquisition, the Company determined the fair value of the MENU earn-out to be $14.2 million.

The transaction was accounted for as a business combination in accordance with ASC Topic 805, Business Combinations. Accordingly, assets acquired and liabilities assumed have been accounted for at their determined respective fair values as of the date of acquisition. The fair value determinations were based on management's best estimates and assumptions, and with the assistance of independent valuation and tax consultants.

During the three months ended March 31, 2023, the fair values of assets and liabilities as of July 25, 2022, were finalized with no adjustments from the preliminary purchase price allocation.

The following table presents management's final purchase price allocation:

(in thousands)	Purchase price allocation
Cash	$	843
Accounts receivable	209
Property and equipment	204
Developed technology	10,700
Prepaid and other acquired assets	221
Goodwill	28,495
Total assets	40,672
Accounts payable and accrued expenses	1,300
Deferred revenue	443
Earn-out liability	14,200
Consideration paid	$	24,729

The Company determined the acquisition date fair value of contingent consideration associated with the MENU earn-out using a Monte Carlo simulation of a discounted cash flow model, with significant inputs that are not observable in the market and thus represents a Level 3 fair value measurement as defined in ASC 820, Fair Value Measurement; refer to "Note 12 - Fair Value of Financial Instruments".

The estimated fair value of acquired developed technology was determined utilizing the "multi-period excess earnings method", which is predicated upon the calculation of the net present value of after-tax net cash flows respectively attributable to each asset. The acquired developed technology asset is being amortized on a straight-line basis over its estimated useful life of seven years.

Consideration paid in cash on the date of acquisition included $3.0 million deposited into an escrow account administered by a third party, to be held for up to 18-months following the date of acquisition, to fund potential post-closing adjustments and obligations.

During the third and fourth quarter of 2022, the Company incurred acquisition expenses related to its acquisition of MENU of approximately $1.1 million.

The Company has not presented combined pro forma financial information of the Company and MENU because the results of operations of the acquired business are considered immaterial.

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Accounts receivable, net

9 Months Ended

Sep. 30, 2023

Receivables [Abstract]

Accounts receivable, net

Accounts receivable, net

The Company’s net accounts receivables consist of:

(in thousands)	September 30, 2023		December 31, 2022
Government segment	$	21,895	$	17,320
Restaurant/Retail segment	44,546		42,640
Accounts receivable, net	$	66,441	$	59,960

Accounts receivables recorded as of September 30, 2023 and December 31, 2022 represent unconditional rights to payments from customers. At September 30, 2023 and December 31, 2022, the Company had current expected credit loss of $2.2 million and $2.1 million, respectively, against accounts receivable for the Restaurant/Retail segment.

Changes in the current expected credit loss for the nine months ended September 30 were:

(in thousands)	2023		2022
Beginning Balance - January 1	$	2,134	$	1,306
Provisions	783		739
Write-offs	(734)		(263)
Ending Balance - September 30	$	2,183	$	1,782

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Inventories, net

9 Months Ended

Sep. 30, 2023

Inventory Disclosure [Abstract]

Inventories, net

Inventories, net

Inventories are used in the assembly and service of Restaurant/Retail hardware. The components of inventory, adjusted for reserves, consisted of the following:

(in thousands)	September 30, 2023		December 31, 2022
Finished goods	$	13,418	$	21,998
Work in process	241		383
Component parts	9,612		13,749
Service parts	922		1,464
Inventories, net	$	24,193	$	37,594

At September 30, 2023 and December 31, 2022, the Company had excess and obsolescence reserves of $9.6 million and $10.9 million, respectively, against inventories.

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Identifiable Intangible Assets and Goodwill

9 Months Ended

Sep. 30, 2023

Goodwill and Intangible Assets Disclosure [Abstract]

Identifiable Intangible Assets and Goodwill

Identifiable Intangible Assets and Goodwill

The Company's identifiable intangible assets represent intangible assets acquired in acquisitions and software development costs. The components of identifiable intangible assets are:

(in thousands)	September 30, 2023		December 31, 2022		Estimated Useful Life	Weighted-Average Amortization Period
Acquired developed technology	$	119,800	$	119,800	3 - 7 years	4.59 years
Internally developed software costs	34,986		32,274		3 years	1.86 years
Customer relationships	12,360		12,360		7 years	4.13 years
Trade names	1,410		1,410		2 - 5 years	1.25 years
Non-competition agreements	30		30		1 year	1 year
	168,586		165,874
Impact of currency translation on intangible assets	430		304
Less: accumulated amortization	(81,879)		(63,386)
	87,137		102,792
Internally developed software costs not meeting general release threshold	3,225		2,105
Trademarks, trade names (non-amortizable)	6,200		6,200		Indefinite
	$	96,562	$	111,097

Software costs placed into service during the three months ended September 30, 2023 and 2022, were $0.4 million and $1.4 million, respectively. Software costs placed into service during the nine months ended September 30, 2023 and 2022, were $2.7 million and $4.3 million, respectively.

The following table summarizes amortization expense for acquired developed technology and internally developed software:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Amortization of acquired developed technology	$	4,020	$	4,219	$	12,160	$	11,519
Amortization of internally developed software	1,555		1,749		4,892		5,053
Impact of foreign currency translation on intangible assets	215		—		(126)		—

The expected future amortization of intangible assets, assuming straight-line amortization of capitalized software development costs and acquisition related intangibles, excluding software development costs not meeting the general release threshold, is as follows:

(in thousands)
2023, remaining	$	6,089
2024	21,949
2025	20,328
2026	17,912
2027	14,747
Thereafter	6,112
Total	$	87,137

Goodwill carried by the Restaurant/Retail and Government segments is as follows:

(in thousands)
Beginning balance - December 31, 2022	$	486,762
Foreign currency translation	311
Ending balance - September 30, 2023	$	487,073

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Debt

9 Months Ended

Sep. 30, 2023

Debt Disclosure [Abstract]

Debt

Debt

Convertible Senior Notes

The following table summarizes information about the net carrying amounts of long-term debt, consisting of the 4.500% Convertible Senior Notes due 2024 (the “2024 Notes”), 2.875% Convertible Senior Notes due 2026 (the “2026 Notes”), and the 1.50% Convertible Senior Notes due 2027 (the “2027 Notes”, and together with the 2024 Notes and 2026 Notes, the “Senior Notes”), as of September 30, 2023:

(in thousands)	2024 Notes		2026 Notes		2027 Notes		Total
Principal amount of notes outstanding	$	13,750	$	120,000	$	265,000	$	398,750
Unamortized debt issuance cost	(112)		(1,991)		(5,861)		(7,964)
Total long-term notes payable	$	13,638	$	118,009	$	259,139	$	390,786

The following table summarizes information about the Senior Notes as of December 31, 2022:

(in thousands)	2024 Notes		2026 Notes		2027 Notes		Total
Principal amount of notes outstanding	$	13,750	$	120,000	$	265,000	$	398,750
Unamortized debt issuance cost	(257)		(2,511)		(6,790)		(9,558)
Total long-term notes payable	$	13,493	$	117,489	$	258,210	$	389,192

The following table summarizes interest expense recognized on the Senior Notes:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Contractual interest expense	$	2,554	$	2,011	$	6,016	$	6,025
Accretion of debt in interest expense	541		504		1,594		1,485
Total interest expense	$	3,095	$	2,515	$	7,610	$	7,510

The following table summarizes the future principal payments as of September 30, 2023:

(in thousands)
2023, remaining	$	—
2024	13,750
2025	—
2026	120,000
2027	265,000
Thereafter	—
Total	$	398,750

Refer to "Note 13 - Subsequent Events" about the conversion of the 2024 Notes.

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Stock-Based Compensation

9 Months Ended

Sep. 30, 2023

Share-Based Payment Arrangement [Abstract]

Stock-Based Compensation

Stock-Based Compensation

The Company applies the fair value recognition provisions of ASC Topic 718: Stock Compensation. Stock-based compensation expense, net of forfeitures of $0.1 million and $0.1 million, was $4.0 million and $3.5 million for the three months ended September 30, 2023 and 2022, respectively. Stock-based compensation expense, net of forfeitures of $0.4 million and $0.9 million, was $10.6 million and $10.3 million for the nine months ended September 30, 2023 and 2022, respectively.

At September 30, 2023, the aggregate unrecognized compensation expense related to unvested equity awards was $25.3 million, which is expected to be recognized as compensation expense in fiscal years 2023 through 2026.

A summary of stock option activity for the nine months ended September 30, 2023 is below:

(in thousands, except for weighted average exercise price)	Options outstanding	Weighted average exercise price
Outstanding at January 1, 2023	1,029	$	12.82
Exercised	(88)	9.98
Canceled/forfeited	(12)	13.29
Outstanding at September 30, 2023	929	$	13.10

A summary of unvested restricted stock units activity for the nine months ended September 30, 2023 is below:

(in thousands, except for weighted average award value)	Restricted Stock Unit Awards	Weighted average award value
Outstanding at January 1, 2023	512	$	35.96
Granted	622	35.74
Vested	(207)	32.46
Canceled/forfeited	(65)	39.12
Outstanding at September 30, 2023	862	$	35.83

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Net Loss Per Share	9 Months Ended
	Sep. 30, 2023
Earnings Per Share [Abstract]
Net Loss Per Share	Net Loss Per ShareNet loss per share is calculated in accordance with ASC Topic 260, Earnings per Share, which specifies the computation, presentation and disclosure requirements for earnings per share (“EPS”). It requires the presentation of basic and diluted EPS. Basic EPS excludes all dilution and is based upon the weighted average number of shares of common stock outstanding during the period. Diluted EPS reflects the potential dilution that would occur if convertible securities or other contracts to issue common stock were exercised. At September 30, 2023, there were 929,000 anti-dilutive stock options outstanding compared to 1,045,000 as of September 30, 2022. At September 30, 2023 there were 862,000 anti-dilutive restricted stock units compared to 576,000 as of September 30, 2022.

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Commitments and Contingencies	9 Months Ended
	Sep. 30, 2023
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and ContingenciesFrom time to time, the Company is party to legal proceedings arising in the ordinary course of business. Additionally, U.S. Government contract costs are subject to periodic audit and adjustment. Based on information currently available, and based on its evaluation of such information, the Company believes the legal proceedings in which it is currently involved are not material or are not likely to result in a material adverse effect on the Company’s business, financial condition or results of operations, or cannot currently be estimated.

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Segment and Related Information

9 Months Ended

Sep. 30, 2023

Segment Reporting [Abstract]

Segment and Related Information

Segment and Related Information

The Company is organized in two segments, Restaurant/Retail and Government. Management views the Restaurant/Retail and Government segments separately in operating its business, as the products and services are different for each segment. Information noted as “Other” primarily relates to the Company’s corporate operations.

Beginning with the Quarterly Report for the second quarter of 2023, we retroactively combined operating results noted as "Other" with operating results from our Restaurant/Retail segment because this better reflects the manner in which management reviews and assesses performance.

Information as to the Company’s segments is set forth in the tables below:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Revenues:
Restaurant/Retail	$	68,701	$	68,354	$	206,814	$	191,371
Government	38,433		24,413		101,301		66,774
Total	$	107,134	$	92,767	$	308,115	$	258,145
Operating (loss) income:
Restaurant/Retail	$	(16,173)	$	(20,972)	$	(51,301)	$	(53,741)
Government	2,986		2,529		6,597		6,390
Total	(13,187)		(18,443)		(44,704)		(47,351)
Other expense, net	(373)		(179)		(337)		(804)
Interest expense, net	(1,750)		(2,140)		(5,152)		(7,054)
Loss before provision for income taxes	$	(15,310)	$	(20,762)	$	(50,193)	$	(55,209)
Depreciation, amortization and accretion:
Restaurant/Retail	$	7,090	$	7,159	$	21,727	$	20,770
Government	116		112		347		340
Total	$	7,206	$	7,271	$	22,074	$	21,110
Capital expenditures including software costs:
Restaurant/Retail	$	2,787	$	1,600	$	8,581	$	5,442
Government	156		33		370		89
Total	$	2,943	$	1,633	$	8,951	$	5,531
Revenues by country:
United States	$	100,712	$	88,555	$	291,524	$	243,406
International	6,422		4,212		16,591		14,739
Total	$	107,134	$	92,767	$	308,115	$	258,145

The following table represents assets by reporting segment.

(in thousands)	September 30, 2023		December 31, 2022
Restaurant/Retail	$	691,881	$	722,958
Government	25,720		21,443
Other	91,608		110,457
Total	$	809,209	$	854,858

The following table represents assets by country based on the location of the assets.

(in thousands)	September 30, 2023		December 31, 2022
United States	$	770,083	$	809,437
Other Countries	39,126		45,421
Total	$	809,209	$	854,858

The following table represents goodwill by reporting segment.

(in thousands)	September 30, 2023		December 31, 2022
Restaurant/Retail	$	486,337	$	486,026
Government	736		736
Total	$	487,073	$	486,762

Customers comprising 10% or more of the Company’s total revenues by reporting segment are summarized as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Restaurant/Retail reporting segment:
Yum! Brands, Inc.	9	%	10	%	9	%	10	%
McDonald’s Corporation	7	%	15	%	8	%	12	%
Government reporting segment:
U.S. Department of Defense	36	%	26	%	33	%	26	%
All Others	48	%	49	%	50	%	52	%
	100	%	100	%	100	%	100	%

No other customer within All Others represented 10% or more of the Company’s total revenue for the three and nine months ended September 30, 2023 or 2022.

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Fair Value of Financial Instruments

9 Months Ended

Sep. 30, 2023

Fair Value Disclosures [Abstract]

Fair Value of Financial Instruments

Fair Value of Financial Instruments

The Company’s financial instruments have been recorded at fair value using available market information and valuation techniques. The fair value hierarchy is based upon three levels of input, which are:

Level 1 — quoted prices in active markets for identical assets or liabilities (observable)

Level 2 — inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities, quoted prices in inactive markets, or other inputs that are observable market data for essentially the full term of the asset or liability (observable)

Level 3 — unobservable inputs that are supported by little or no market activity, but are significant to determining the fair value of the asset or liability (unobservable)

The Company’s financial instruments primarily consist of cash and cash equivalents, cash held on behalf of customers, short-term investments, debt instruments and deferred compensation assets and liabilities. The carrying amounts of cash and cash equivalents, cash held on behalf of customers, and short-term investments as of September 30, 2023 and December 31, 2022 were considered representative of their fair values because of their short-term nature. Debt instruments are recorded at principal amount net of unamortized debt issuance cost and discount (refer to "Note 7 - Debt" for additional information). The estimated fair value of the 2024 Notes, 2026 Notes, and 2027 Notes at September 30, 2023 was $21.0 million, $135.8 million, and $219.4 million respectively. The valuation techniques used to determine the fair value of the Senior Notes are classified in Level 2 of the fair value hierarchy as they are derived from broker quotations.

Deferred compensation assets and liabilities primarily relate to the Company’s deferred compensation plan, which allows for pre-tax salary deferrals for certain key employees. Changes in the fair value of the deferred compensation liabilities are derived using quoted prices in active markets of the asset selections made by plan participants. Deferred compensation liabilities are classified in Level 2, the fair value classification as defined under FASB ASC Topic 820, Fair Value Measurements, because their inputs are derived principally from observable market data by correlation to the hypothetical investments. The Company holds insurance investments to partially offset the Company’s liabilities under its deferred compensation plan, which are recorded at fair value each period using the cash surrender value of the insurance investments.

The cash surrender value of the life insurance policy was $3.2 million and $3.2 million at September 30, 2023 and December 31, 2022, respectively, and is included in other assets on the condensed consolidated balance sheets. Amounts owed to employees participating in the deferred compensation plan at September 30, 2023 were $1.6 million compared to $1.7 million at December 31, 2022 and are included in other long-term liabilities on the condensed consolidated balance sheets.

The Company uses a Monte Carlo simulation of a discounted cash flow model to determine the fair value of the earn-out liability associated with the MENU Acquisition. Significant inputs used in the simulation are not observable in the market and thus the liability represents a Level 3 fair value measurement as defined in ASC 820. Ultimately, the liability will be equivalent to the amount paid, and the difference between the fair value estimate and amount paid will be recorded in earnings. The amount paid that is less than or equal to the liability on the acquisition date will be reflected as cash used in financing activities in the Company's condensed consolidated statements of cash flows. Any amount paid in excess of the liability on the acquisition date will be reflected as cash used in operating activities.

During the three months ended June 30, 2023, the MENU earn-out was amended to remove the EBITDA based threshold and reduce the future SaaS annual recurring revenue threshold. The Company determined the fair value of the MENU earn-out contingent liability to be $2.3 million at September 30, 2023.

The following table presents the changes in the estimated fair values of the Company’s liabilities for contingent consideration measured using significant unobservable inputs (Level 3) for the nine months ended September 30, 2023:

(in thousands)
Balance at December 31, 2022	$	9,800
Change in fair value of contingent consideration	(7,500)
Balance at September 30, 2023	$	2,300

The change in fair value of contingent consideration was recorded within "Adjustment to contingent consideration liability" in the condensed consolidated statement of operations.

The following table provides quantitative information associated with the fair value measurement of the Company’s liabilities for contingent consideration:

	September 30, 2023
Contingency Type	Maximum Payout (1) (undiscounted) (in thousands)		Fair Value		Valuation Technique	Unobservable Inputs	Weighted Average or Range
Revenue based payments	$	14,100	$	2,300	Monte Carlo	Revenue volatility	25.0	%
						Discount rate	14.0	%
						Projected year of payments	2024

(1) Maximum payout as determined by Monte Carlo valuation simulation; the disclosed contingency is not subject to a contractual maximum payout.

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Subsequent Event	9 Months Ended
	Sep. 30, 2023
Subsequent Events [Abstract]
Subsequent Event	Subsequent EventsPursuant to a privately negotiated agreement dated October 6, 2023, the Company acquired $13.75 million aggregate principal amount of its outstanding 2024 Notes issued under the Indenture dated April 15, 2019 between The Bank of New York Mellon Trust Company, N.A., the Trustee, and the Company (the “Indenture”), constituting all of the notes issued and outstanding under the Indenture. This acquisition was made in exchange for 497,376 shares of common stock of the Company, par value of $0.02 per share (the "Exchange Transaction"). The shares of common stock were issued in reliance upon the exemption from registration under Section 3(a)(9) of the Securities Act of 1933, as amended. In connection with the closing of the Exchange Transaction, all of the Company's outstanding 2024 Notes issued under the Indenture were canceled and the Indenture was discharged on October 15, 2023.

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Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended						9 Months Ended
	Sep. 30, 2023	Jun. 30, 2023	Mar. 31, 2023	Sep. 30, 2022	Jun. 30, 2022	Mar. 31, 2022	Sep. 30, 2023	Sep. 30, 2022
Pay vs Performance Disclosure
Net loss	$ (15,516)	$ (19,702)	$ (15,905)	$ (21,340)	$ (18,848)	$ (15,650)	$ (51,123)	$ (55,838)

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Insider Trading Arrangements	3 Months Ended
	Sep. 30, 2023
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

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Summary of Significant Accounting Policies (Policies)

9 Months Ended

Sep. 30, 2023

Accounting Policies [Abstract]

Basis of Presentation

Basis of Presentation

The accompanying financial statements of PAR Technology Corporation and its consolidated subsidiaries have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial statements and the instructions to Form 10-Q and Regulation S-X pertaining to interim financial statements as promulgated by the SEC. In the opinion of management, the Company's financial statements include all normal and recurring adjustments necessary in order to make the financial statements not misleading and to provide a fair presentation of the Company's financial results for the interim period included in this Quarterly Report. Interim results are not necessarily indicative of results for the full year or any future periods. The information included in this Quarterly Report should be read in conjunction with the Company's audited consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K/A for the fiscal year ended December 31, 2022 (the “2022 Annual Report”).

Use of Estimates

Use of Estimates

The preparation of the financial statements requires management of the Company to make a number of estimates and assumptions relating to the reported amount of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the period. Significant items subject to these estimates and assumptions include revenue recognition, stock-based compensation, the recognition and measurement of assets acquired and liabilities assumed in business combinations at fair value, the carrying amount of property, plant, and equipment including right-to-use assets and

liabilities, identifiable intangible assets and goodwill, valuation allowances for receivables, valuation of excess and obsolete inventories, and measurement of contingent consideration at fair value. Actual results could differ from those estimates.

Contingent Consideration

Contingent ConsiderationThe acquisition date fair value of contingent consideration associated with the acquisition of MENU Technologies AG ("MENU") in July 2022 (the "MENU Acquisition") was determined using Monte-Carlo simulation valuation techniques, with significant inputs that are not observable in the market and thus are classified in Level 3 of the fair value hierarchy as defined in ASC Topic 820, Fair Value Measurement. The simulation uses probability distribution for each significant input to produce hundreds or thousands of possible outcomes and the results are analyzed to determine probabilities of different outcomes occurring. Significant increases or decreases to these inputs in isolation would result in a significantly higher or lower liability. Ultimately, the liability will be equivalent to the amount paid, and the difference between the fair value estimate and amount paid will be recorded in earnings. The amount paid that is less than or equal to the liability on the acquisition date is reflected as cash used in financing activities in the Company's condensed consolidated statements of cash flows. Any amount paid in excess of the liability on the acquisition date is reflected as cash used in operating activities.

Cash and Cash Equivalents and Cash Held on Behalf of Customers

Cash and Cash Equivalents and Cash Held on Behalf of CustomersThe Company maintained bank balances that, at times, exceeded the federally insured limit during the nine months ended September 30, 2023. The Company has not experienced losses relating to these deposits and management does not believe that the Company is exposed to any significant credit risk with respect to these amounts.

Short-Term Investments

Short-Term InvestmentsThe Company did not record any material gains or losses on these securities during the nine months ended September 30, 2023. The estimated fair value of these securities approximated their carrying value as of September 30, 2023 and December 31, 2022.

Other assets

Other Assets

Other assets include deferred implementation costs of $8.5 million and $7.4 million at September 30, 2023 and December 31, 2022, respectively. Based on ASC Topic 340, Other Assets and Deferred Costs, we capitalize and amortize incremental costs of fulfilling a contract over the period we expect to derive benefits from the contract, which we have determined as the initial term of a contract. We periodically adjust the carrying value of deferred implementation costs to account for customers ceasing operations or otherwise discontinuing use of our subscription services. Amortization expense is included in "Costs of sales: Professional service" in the Company's condensed consolidated statements of operations. Amortization of deferred implementation costs were $1.2 million and $0.7 million for the three months ended September 30, 2023 and 2022, respectively. Amortization of deferred implementation costs were $3.2 million and $1.6 million for the nine months ended September 30, 2023 and 2022, respectively.

Other assets also include the cash surrender value of life insurance related to the Company’s deferred compensation plan eligible to certain employees. The funded balance is reviewed on an annual basis.

Other Long-Term Liabilities

Other Long-Term LiabilitiesAs of December 31, 2022, other long-term liabilities include the contingent consideration liability recognized in conjunction with the MENU Acquisition (refer to “Contingent Consideration” above for additional information).

Related Party Transactions

Related Party Transactions

During the nine months ended September 30, 2022, Act III Management LLC (“Act III Management”), a service company to the restaurant, hospitality, and entertainment industries, provided software development and restaurant technology consulting services to the Company pursuant to a master development agreement.

Additionally, during the nine months ended September 30, 2023, Ronald Shaich, the sole member of Act III Management, served as a strategic advisor to the Company's board of directors pursuant to a strategic advisor agreement, which terminated on June 1, 2023. Keith Pascal, a director of the Company, is an employee of Act III Management and serves as its vice president and secretary. Mr. Pascal does not have an ownership interest in Act III Management.

As of September 30, 2023 and December 31, 2022, the Company had zero accounts payable owed to Act III Management. During the three months ended September 30, 2023 and 2022, the Company paid Act III Management zero and $0.1 million, respectively, and during the nine months ended September 30, 2023 and 2022, the Company paid Act III Management $0.1 million and $0.6 million, respectively, for services performed under the master development and strategic advisor agreements.

Recently Adopted Accounting Pronouncements

Recently Adopted Accounting Pronouncements

There were no recent accounting pronouncements or changes in accounting pronouncements during the nine months ended September 30, 2023 that are of significance or potential significance to the Company.

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Summary of Significant Accounting Policies (Tables)

9 Months Ended

Sep. 30, 2023

Accounting Policies [Abstract]

Schedule of Cash and Cash Equivalents and Cash Held on Behalf of Customers

Cash and cash equivalents and cash held on behalf of customers consist of the following:

(in thousands)	September 30, 2023		December 31, 2022
Cash and cash equivalents
Cash	$	43,096	$	18,856
Money market funds	40		51,472
Cash held on behalf of customers	8,758		7,205
Total cash and cash equivalents and cash held on behalf of customers	$	51,894	$	77,533

Schedule of Carrying Value of Investment Securities

The carrying value of investment securities consist of the following:

(in thousands)	September 30, 2023		December 31, 2022
Short-term investments
Treasury bills and notes	36,717		40,290
Total short-term investments	$	36,717	$	40,290

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Revenue Recognition (Tables)

9 Months Ended

Sep. 30, 2023

Revenue from Contract with Customer [Abstract]

Schedule of Performance Obligations

The aggregate incomplete performance obligations attributable to each of the Company's reporting segments is as follows:

	September 30, 2023				December 31, 2022
	Current under one year		Non-current over one year		Current under one year		Non-current over one year
Restaurant/Retail	$	8,070	$	4,329	$	8,459	$	5,125
Government	—		—		—		—
Total	$	8,070	$	4,329	$	8,459	$	5,125

The changes in deferred revenue, inclusive of both current and long-term, are as follows:

(in thousands)	2023		2022
Beginning balance - January 1	$	13,584	$	20,046
Acquired deferred revenue (Note 3)	—		443
Recognition of deferred revenue	(19,074)		(28,493)
Deferral of revenue	17,889		24,837
Ending balance - September 30	$	12,399	$	16,833

The value of existing contracts in the Government segment, net of amounts relating to work performed at September 30, 2023, is expected to be recognized as revenue over time as follows:

(in thousands)
Next 12 months	$	169,076
Months 13-24	127,274
Months 25-36	16,631
Thereafter	14,504
Total	$	327,485

Schedule of Disaggregated Revenue

Disaggregated revenue is as follows:

	Three Months Ended September 30, 2023
(in thousands)	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	25,824	$	—	$	—	$	—
Subscription service	—		31,363		—		—
Professional service	4,272		7,242		—		—
Mission systems	—		—		—		8,808
Intelligence, surveillance, and reconnaissance solutions	—		—		—		29,275
Commercial software	—		—		190		160
Total	$	30,096	$	38,605	$	190	$	38,243

	Three Months Ended September 30, 2022
(in thousands)	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	31,343	$	—	$	—	$	—
Subscription service	—		25,170		—		—
Professional service	4,276		7,564		—		—
Mission systems	—		—		—		8,982
Intelligence, surveillance, and reconnaissance solutions	—		—		—		14,710
Commercial software	—		—		541		181
Total	$	35,619	$	32,734	$	541	$	23,873

	Nine Months Ended September 30, 2023
	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	78,991	$	—	$	—	$	—
Subscription service	—		89,700		—		—
Professional service	16,467		21,656		—		—
Mission systems	—		—		—		27,408
Intelligence, surveillance, and reconnaissance solutions	—		—		—		73,000
Commercial software	—		—		401		492
Total	$	95,458	$	111,356	$	401	$	100,900

	Nine Months Ended September 30, 2022
	Restaurant/Retail point in time		Restaurant/Retail over time		Government point in time		Government over time
Hardware	$	84,820	$	—	$	—	$	—
Subscription service	—		69,591		—		—
Professional service	13,117		23,842		—		—
Mission systems	—		—		—		26,781
Intelligence, surveillance, and reconnaissance solutions	—		—		—		38,746
Commercial software	—		—		753		495
Total	$	97,937	$	93,433	$	753	$	66,022

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Acquisition (Tables)

9 Months Ended

Sep. 30, 2023

Business Combination and Asset Acquisition [Abstract]

Schedule of Management's Final Purchase Price Allocation

The following table presents management's final purchase price allocation:

(in thousands)	Purchase price allocation
Cash	$	843
Accounts receivable	209
Property and equipment	204
Developed technology	10,700
Prepaid and other acquired assets	221
Goodwill	28,495
Total assets	40,672
Accounts payable and accrued expenses	1,300
Deferred revenue	443
Earn-out liability	14,200
Consideration paid	$	24,729

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Accounts receivable, net (Tables)

9 Months Ended

Sep. 30, 2023

Receivables [Abstract]

Schedule of Accounts Receivables, Net

The Company’s net accounts receivables consist of:

(in thousands)	September 30, 2023		December 31, 2022
Government segment	$	21,895	$	17,320
Restaurant/Retail segment	44,546		42,640
Accounts receivable, net	$	66,441	$	59,960

Schedule of Accounts Receivable, Allowance for Credit Loss

Changes in the current expected credit loss for the nine months ended September 30 were:

(in thousands)	2023		2022
Beginning Balance - January 1	$	2,134	$	1,306
Provisions	783		739
Write-offs	(734)		(263)
Ending Balance - September 30	$	2,183	$	1,782

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Inventories, net (Tables)

9 Months Ended

Sep. 30, 2023

Inventory Disclosure [Abstract]

Schedule of Inventories

Inventories are used in the assembly and service of Restaurant/Retail hardware. The components of inventory, adjusted for reserves, consisted of the following:

(in thousands)	September 30, 2023		December 31, 2022
Finished goods	$	13,418	$	21,998
Work in process	241		383
Component parts	9,612		13,749
Service parts	922		1,464
Inventories, net	$	24,193	$	37,594

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Identifiable Intangible Assets and Goodwill (Tables)

9 Months Ended

Sep. 30, 2023

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Components of Identifiable Intangible Assets

The components of identifiable intangible assets are:

(in thousands)	September 30, 2023		December 31, 2022		Estimated Useful Life	Weighted-Average Amortization Period
Acquired developed technology	$	119,800	$	119,800	3 - 7 years	4.59 years
Internally developed software costs	34,986		32,274		3 years	1.86 years
Customer relationships	12,360		12,360		7 years	4.13 years
Trade names	1,410		1,410		2 - 5 years	1.25 years
Non-competition agreements	30		30		1 year	1 year
	168,586		165,874
Impact of currency translation on intangible assets	430		304
Less: accumulated amortization	(81,879)		(63,386)
	87,137		102,792
Internally developed software costs not meeting general release threshold	3,225		2,105
Trademarks, trade names (non-amortizable)	6,200		6,200		Indefinite
	$	96,562	$	111,097

Schedule of Amortization Expense

The following table summarizes amortization expense for acquired developed technology and internally developed software:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Amortization of acquired developed technology	$	4,020	$	4,219	$	12,160	$	11,519
Amortization of internally developed software	1,555		1,749		4,892		5,053
Impact of foreign currency translation on intangible assets	215		—		(126)		—

Schedule of Expected Future Amortization of Intangible Assets

The expected future amortization of intangible assets, assuming straight-line amortization of capitalized software development costs and acquisition related intangibles, excluding software development costs not meeting the general release threshold, is as follows:

(in thousands)
2023, remaining	$	6,089
2024	21,949
2025	20,328
2026	17,912
2027	14,747
Thereafter	6,112
Total	$	87,137

Schedule of Goodwill

Goodwill carried by the Restaurant/Retail and Government segments is as follows:

(in thousands)
Beginning balance - December 31, 2022	$	486,762
Foreign currency translation	311
Ending balance - September 30, 2023	$	487,073

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Debt (Tables)

9 Months Ended

Sep. 30, 2023

Debt Disclosure [Abstract]

Summary of Long-term Debt Instruments

The following table summarizes information about the net carrying amounts of long-term debt, consisting of the 4.500% Convertible Senior Notes due 2024 (the “2024 Notes”), 2.875% Convertible Senior Notes due 2026 (the “2026 Notes”), and the 1.50% Convertible Senior Notes due 2027 (the “2027 Notes”, and together with the 2024 Notes and 2026 Notes, the “Senior Notes”), as of September 30, 2023:

(in thousands)	2024 Notes		2026 Notes		2027 Notes		Total
Principal amount of notes outstanding	$	13,750	$	120,000	$	265,000	$	398,750
Unamortized debt issuance cost	(112)		(1,991)		(5,861)		(7,964)
Total long-term notes payable	$	13,638	$	118,009	$	259,139	$	390,786

The following table summarizes information about the Senior Notes as of December 31, 2022:

(in thousands)	2024 Notes		2026 Notes		2027 Notes		Total
Principal amount of notes outstanding	$	13,750	$	120,000	$	265,000	$	398,750
Unamortized debt issuance cost	(257)		(2,511)		(6,790)		(9,558)
Total long-term notes payable	$	13,493	$	117,489	$	258,210	$	389,192

Summary of Interest Expense

The following table summarizes interest expense recognized on the Senior Notes:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2023		2022		2023		2022
Contractual interest expense	$	2,554	$	2,011	$	6,016	$	6,025
Accretion of debt in interest expense	541		504		1,594		1,485
Total interest expense	$	3,095	$	2,515	$	7,610	$	7,510

Summary of Maturities of Notes

The following table summarizes the future principal payments as of September 30, 2023:

(in thousands)
2023, remaining	$	—
2024	13,750
2025	—
2026	120,000
2027	265,000
Thereafter	—
Total	$	398,750

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Stock-Based Compensation (Tables)

9 Months Ended

Sep. 30, 2023

Share-Based Payment Arrangement [Abstract]

Summary of Stock Option Activity

A summary of stock option activity for the nine months ended September 30, 2023 is below:

(in thousands, except for weighted average exercise price)	Options outstanding	Weighted average exercise price
Outstanding at January 1, 2023	1,029	$	12.82
Exercised	(88)	9.98
Canceled/forfeited	(12)	13.29
Outstanding at September 30, 2023	929	$	13.10

Summary of Unvested Restricted Stock Units Activity

A summary of unvested restricted stock units activity for the nine months ended September 30, 2023 is below:

(in thousands, except for weighted average award value)	Restricted Stock Unit Awards	Weighted average award value
Outstanding at January 1, 2023	512	$	35.96
Granted	622	35.74
Vested	(207)	32.46
Canceled/forfeited	(65)	39.12
Outstanding at September 30, 2023	862	$	35.83

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Segment and Related Information (Tables)

9 Months Ended

Sep. 30, 2023

Segment Reporting [Abstract]

Schedule of Segment Information

Information as to the Company’s segments is set forth in the tables below:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Revenues:
Restaurant/Retail	$	68,701	$	68,354	$	206,814	$	191,371
Government	38,433		24,413		101,301		66,774
Total	$	107,134	$	92,767	$	308,115	$	258,145
Operating (loss) income:
Restaurant/Retail	$	(16,173)	$	(20,972)	$	(51,301)	$	(53,741)
Government	2,986		2,529		6,597		6,390
Total	(13,187)		(18,443)		(44,704)		(47,351)
Other expense, net	(373)		(179)		(337)		(804)
Interest expense, net	(1,750)		(2,140)		(5,152)		(7,054)
Loss before provision for income taxes	$	(15,310)	$	(20,762)	$	(50,193)	$	(55,209)
Depreciation, amortization and accretion:
Restaurant/Retail	$	7,090	$	7,159	$	21,727	$	20,770
Government	116		112		347		340
Total	$	7,206	$	7,271	$	22,074	$	21,110
Capital expenditures including software costs:
Restaurant/Retail	$	2,787	$	1,600	$	8,581	$	5,442
Government	156		33		370		89
Total	$	2,943	$	1,633	$	8,951	$	5,531
Revenues by country:
United States	$	100,712	$	88,555	$	291,524	$	243,406
International	6,422		4,212		16,591		14,739
Total	$	107,134	$	92,767	$	308,115	$	258,145

Schedule of Identifiable Assets by Reporting Segment

The following table represents assets by reporting segment.

(in thousands)	September 30, 2023		December 31, 2022
Restaurant/Retail	$	691,881	$	722,958
Government	25,720		21,443
Other	91,608		110,457
Total	$	809,209	$	854,858

Schedule of Revenue by Geographic Area

The following table represents assets by country based on the location of the assets.

(in thousands)	September 30, 2023		December 31, 2022
United States	$	770,083	$	809,437
Other Countries	39,126		45,421
Total	$	809,209	$	854,858

Schedule of Goodwill by Reporting Segment

The following table represents goodwill by reporting segment.

(in thousands)	September 30, 2023		December 31, 2022
Restaurant/Retail	$	486,337	$	486,026
Government	736		736
Total	$	487,073	$	486,762

Schedule of Revenue by Major Customers

Customers comprising 10% or more of the Company’s total revenues by reporting segment are summarized as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Restaurant/Retail reporting segment:
Yum! Brands, Inc.	9	%	10	%	9	%	10	%
McDonald’s Corporation	7	%	15	%	8	%	12	%
Government reporting segment:
U.S. Department of Defense	36	%	26	%	33	%	26	%
All Others	48	%	49	%	50	%	52	%
	100	%	100	%	100	%	100	%

XML

Fair Value of Financial Instruments (Tables)

9 Months Ended

Sep. 30, 2023

Fair Value Disclosures [Abstract]

Schedule of Changes in the Estimated Fair Values of the Company’s Liabilities for Contingent Consideration

The following table presents the changes in the estimated fair values of the Company’s liabilities for contingent consideration measured using significant unobservable inputs (Level 3) for the nine months ended September 30, 2023:

(in thousands)
Balance at December 31, 2022	$	9,800
Change in fair value of contingent consideration	(7,500)
Balance at September 30, 2023	$	2,300

Schedule of Fair Value, Liabilities Measured on Recurring Basis

The following table provides quantitative information associated with the fair value measurement of the Company’s liabilities for contingent consideration:

	September 30, 2023
Contingency Type	Maximum Payout (1) (undiscounted) (in thousands)		Fair Value		Valuation Technique	Unobservable Inputs	Weighted Average or Range
Revenue based payments	$	14,100	$	2,300	Monte Carlo	Revenue volatility	25.0	%
						Discount rate	14.0	%
						Projected year of payments	2024

(1) Maximum payout as determined by Monte Carlo valuation simulation; the disclosed contingency is not subject to a contractual maximum payout.

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Summary of Significant Accounting Policies - Narrative (Details) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023 USD ($)	Sep. 30, 2022 USD ($)	Sep. 30, 2023 USD ($) reporting_unit	Sep. 30, 2022 USD ($)	Dec. 31, 2022 USD ($)
Related Party Transaction [Line Items]
Number of reportable segments (in reporting units) | reporting_unit			2
Number of operating segments (in reporting units) | reporting_unit			2
Adjustment to contingent consideration liability	$ 0	$ 0	$ (7,500)	$ 0
Proceeds from insurance settlement			500	0
Deferred costs and other assets	8,500		8,500		$ 7,400
Amortization of deferred implementation cost	1,200	700	3,200	1,600
Life insurance balance	3,200		3,200		3,200
Deferred compensation liability	1,600		1,600		1,700
Developed Technology Rights | Director
Related Party Transaction [Line Items]
Accounts payable owed to act III management	0		0		0
Master Development Agreement | Director
Related Party Transaction [Line Items]
Amount paid for services to act III management	0	$ 100	100	$ 600
MENU Technologies AG
Related Party Transaction [Line Items]
Adjustment to contingent consideration liability			(7,500)
Contingent consideration liability	2,300		2,300		9,800
Accounts Payable and Accrued Liabilities | MENU Technologies AG
Related Party Transaction [Line Items]
Contingent consideration liability	2,300		2,300		$ 0
Other Noncurrent Liabilities | MENU Technologies AG
Related Party Transaction [Line Items]
Contingent consideration liability	$ 0		$ 0

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Summary of Significant Accounting Policies - Cash and Cash Equivalents and Cash Held on Behalf of Customers (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022	Sep. 30, 2022	Dec. 31, 2021
Accounting Policies [Abstract]
Cash	$ 43,096	$ 18,856
Money market funds	40	51,472
Cash held on behalf of customers	8,758	7,205	$ 3,985
Total cash and cash equivalents and cash held on behalf of customers	$ 51,894	$ 77,533	$ 89,504	$ 188,419

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Summary of Significant Accounting Policies - Carrying Value of Investment Securities (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Summary of Investment Holdings [Line Items]
Total Short-term Investments	$ 36,717	$ 40,290
Treasury bills and notes
Summary of Investment Holdings [Line Items]
Total Short-term Investments	$ 36,717	$ 40,290

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Revenue Recognition - Performance Obligations (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022	Sep. 30, 2022	Dec. 31, 2021
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 12,399	$ 13,584	$ 16,833	$ 20,046
Government
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	327,485	333,900
Current under one year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	8,070	8,459
Current under one year | Restaurant/Retail
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	8,070	8,459
Current under one year | Government
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	0	0
Non-current over one year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	4,329	5,125
Non-current over one year | Restaurant/Retail
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	4,329	5,125
Non-current over one year | Government
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 0	$ 0

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Revenue Recognition - Changes in Deferred Revenue, Inclusive of Both Current and Long-term (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Revenue, Remaining Performance Obligation [Roll Forward]
Beginning balance	$ 13,584	$ 20,046
Acquired deferred revenue (Note 3)	0	443
Recognition of deferred revenue	(19,074)	(28,493)
Deferral of revenue	17,889	24,837
Ending balance	$ 12,399	$ 16,833

XML

Revenue Recognition - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2022	Dec. 31, 2021
Disaggregation of Revenue [Line Items]
Customer deposits excluded from performance obligations			$ 2,000	$ 1,700
Performance obligations	$ 12,399	$ 16,833	12,399	16,833	$ 13,584	$ 20,046
Restaurant/Retail
Disaggregation of Revenue [Line Items]
Recognition of deferred revenue	2,700	$ 3,100	8,700	$ 12,700
Government
Disaggregation of Revenue [Line Items]
Performance obligations	327,485		327,485		333,900
Funded performance obligations	88,300		88,300		86,500
Non-current over one year
Disaggregation of Revenue [Line Items]
Performance obligations	4,329		4,329		5,125
Non-current over one year | Restaurant/Retail
Disaggregation of Revenue [Line Items]
Performance obligations	4,329		4,329		5,125
Non-current over one year | Government
Disaggregation of Revenue [Line Items]
Performance obligations	$ 0		$ 0		$ 0
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-10-01
Disaggregation of Revenue [Line Items]
Performance obligation, percentage	100.00%		100.00%
Performance obligations, period	60 months		60 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-10-01 | Restaurant/Retail
Disaggregation of Revenue [Line Items]
Performance obligation, percentage	65.00%		65.00%
Performance obligations, period	12 months		12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-10-01 | Government
Disaggregation of Revenue [Line Items]
Performance obligations, period	1 year		1 year
Performance obligations	$ 169,076		$ 169,076
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-10-01 | Non-current over one year
Disaggregation of Revenue [Line Items]
Performance obligations, period	36 months		36 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01 | Restaurant/Retail
Disaggregation of Revenue [Line Items]
Performance obligation, percentage	36.00%		36.00%
Performance obligations, period	48 months		48 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01 | Government
Disaggregation of Revenue [Line Items]
Performance obligations, period	1 year		1 year
Performance obligations	$ 127,274		$ 127,274
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-10-01 | Government
Disaggregation of Revenue [Line Items]
Performance obligations, period	1 year		1 year
Performance obligations	$ 16,631		$ 16,631
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-10-01 | Government
Disaggregation of Revenue [Line Items]
Performance obligations, period
Performance obligations	$ 14,504		$ 14,504

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Revenue Recognition - Remaining Performance Obligation (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022	Sep. 30, 2022	Dec. 31, 2021
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 12,399	$ 13,584	$ 16,833	$ 20,046
Government
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations	$ 327,485	$ 333,900
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations, period	60 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-10-01 | Government
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations, period	1 year
Performance obligations	$ 169,076
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01 | Government
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations, period	1 year
Performance obligations	$ 127,274
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-10-01 | Government
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations, period	1 year
Performance obligations	$ 16,631
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-10-01 | Government
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations, period
Performance obligations	$ 14,504

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Revenue Recognition - Disaggregated Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Disaggregation of Revenue [Line Items]
Revenue	$ 107,134	$ 92,767	$ 308,115	$ 258,145
Restaurant/Retail
Disaggregation of Revenue [Line Items]
Revenue	68,701	68,354	206,814	191,371
Restaurant/Retail | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	30,096	35,619	95,458	97,937
Restaurant/Retail | Over Time
Disaggregation of Revenue [Line Items]
Revenue	38,605	32,734	111,356	93,433
Government
Disaggregation of Revenue [Line Items]
Revenue	38,433	24,413	101,301	66,774
Government | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	190	541	401	753
Government | Over Time
Disaggregation of Revenue [Line Items]
Revenue	38,243	23,873	100,900	66,022
Hardware
Disaggregation of Revenue [Line Items]
Revenue	25,824	31,343	78,991	84,820
Hardware | Restaurant/Retail | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	25,824	31,343	78,991	84,820
Hardware | Restaurant/Retail | Over Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Hardware | Government | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Hardware | Government | Over Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Subscription service
Disaggregation of Revenue [Line Items]
Revenue	31,363	25,170	89,700	69,591
Subscription service | Restaurant/Retail | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Subscription service | Restaurant/Retail | Over Time
Disaggregation of Revenue [Line Items]
Revenue	31,363	25,170	89,700	69,591
Subscription service | Government | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Subscription service | Government | Over Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Professional service
Disaggregation of Revenue [Line Items]
Revenue	11,514	11,840	38,123	36,959
Professional service | Restaurant/Retail | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	4,272	4,276	16,467	13,117
Professional service | Restaurant/Retail | Over Time
Disaggregation of Revenue [Line Items]
Revenue	7,242	7,564	21,656	23,842
Professional service | Government | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Professional service | Government | Over Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Mission systems | Restaurant/Retail | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Mission systems | Restaurant/Retail | Over Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Mission systems | Government | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Mission systems | Government | Over Time
Disaggregation of Revenue [Line Items]
Revenue	8,808	8,982	27,408	26,781
Intelligence, surveillance, and reconnaissance solutions | Restaurant/Retail | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Intelligence, surveillance, and reconnaissance solutions | Restaurant/Retail | Over Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Intelligence, surveillance, and reconnaissance solutions | Government | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Intelligence, surveillance, and reconnaissance solutions | Government | Over Time
Disaggregation of Revenue [Line Items]
Revenue	29,275	14,710	73,000	38,746
Commercial software | Restaurant/Retail | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Commercial software | Restaurant/Retail | Over Time
Disaggregation of Revenue [Line Items]
Revenue	0	0	0	0
Commercial software | Government | Point in Time
Disaggregation of Revenue [Line Items]
Revenue	190	541	401	753
Commercial software | Government | Over Time
Disaggregation of Revenue [Line Items]
Revenue	$ 160	$ 181	$ 492	$ 495

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Acquisitions - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands		9 Months Ended
	Jul. 25, 2022	Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2022
Business Acquisition [Line Items]
Common stock issued for acquisition		$ 0	$ 6,300
MENU Technologies AG
Business Acquisition [Line Items]
Percent acquired	100.00%
Business acquisition, purchase price	$ 18,400
Business acquisition, cash paid	$ 6,300
Equity interest issued (in shares)	162,917
Business acquisition, share price (in dollars per share)	$ 38.67
Common stock issued for acquisition	$ 14,200
Escrow deposit	$ 3,000
Escrow deposit, term	18 months
Business acquisition, expenses			$ 1,100	$ 1,100
MENU Technologies AG | Developed Technology Rights
Business Acquisition [Line Items]
Estimated Useful Life	7 years

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Acquisitions - Management's Final Purchase Price Allocation (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022	Jul. 25, 2022
Acquired Finite-Lived Intangible Assets [Line Items]
Goodwill	$ 487,073	$ 486,762
MENU Technologies AG
Acquired Finite-Lived Intangible Assets [Line Items]
Cash			$ 843
Accounts receivable			209
Property and equipment			204
Prepaid and other acquired assets			221
Goodwill			28,495
Total assets			40,672
Accounts payable and accrued expenses			1,300
Deferred revenue			443
Earn-out liability			14,200
Consideration paid			24,729
MENU Technologies AG | Developed Technology Rights
Acquired Finite-Lived Intangible Assets [Line Items]
Developed technology			$ 10,700

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Accounts receivable, net - Accounts Receivables, Net (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Accounts Receivable [Abstract]
Accounts receivable, net	$ 66,441	$ 59,960
Government segment
Accounts Receivable [Abstract]
Accounts receivable, net	21,895	17,320
Restaurant/Retail segment
Accounts Receivable [Abstract]
Accounts receivable, net	$ 44,546	$ 42,640

XML

Accounts receivable, net - Narrative (Details) - USD ($) $ in Millions	Sep. 30, 2023	Dec. 31, 2022
Receivables [Abstract]
Allowance for credit loss	$ 2.2	$ 2.1

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Accounts receivable, net - Accounts Receivable, Allowance for Credit Loss (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 2,100
Provisions	783	$ 739
Ending balance	2,200
Restaurant/Retail
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	2,134	1,306
Provisions	783	739
Write-offs	(734)	(263)
Ending balance	$ 2,183	$ 1,782

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Inventories, net - Schedule of Inventories (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Inventory Disclosure [Abstract]
Finished goods	$ 13,418	$ 21,998
Work in process	241	383
Component parts	9,612	13,749
Service parts	922	1,464
Inventories, net	$ 24,193	$ 37,594

XML

Inventories, net - Narrative (Details) - USD ($) $ in Millions	Sep. 30, 2023	Dec. 31, 2022
Inventory Disclosure [Abstract]
Inventory reserves	$ 9.6	$ 10.9

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Identifiable Intangible Assets and Goodwill - Components of Identifiable Intangible Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 168,586	$ 165,874
Impact of currency translation on intangible assets	430	304
Less: accumulated amortization	(81,879)	(63,386)
Total	87,137	102,792
Indefinite-lived Intangible Assets [Line Items]
Intangible assets – net	96,562	111,097
Internally developed software costs not meeting general release threshold
Indefinite-lived Intangible Assets [Line Items]
Indefinite-lived intangible assets, gross	3,225	2,105
Trademarks, trade names (non-amortizable)
Indefinite-lived Intangible Assets [Line Items]
Indefinite-lived intangible assets, gross	6,200	6,200
Acquired developed technology
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 119,800	119,800
Weighted-Average Amortization Period	4 years 7 months 2 days
Acquired developed technology | Minimum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	3 years
Acquired developed technology | Maximum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	7 years
Internally developed software costs
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 34,986	32,274
Estimated Useful Life	3 years
Weighted-Average Amortization Period	1 year 10 months 9 days
Customer relationships
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 12,360	12,360
Estimated Useful Life	7 years
Weighted-Average Amortization Period	4 years 1 month 17 days
Trade names
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 1,410	1,410
Weighted-Average Amortization Period	1 year 3 months
Trade names | Minimum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	2 years
Trade names | Maximum
Finite-Lived Intangible Assets, Net [Abstract]
Estimated Useful Life	5 years
Non-competition agreements
Finite-Lived Intangible Assets, Net [Abstract]
Finite-lived intangible assets, gross	$ 30	$ 30
Estimated Useful Life	1 year
Weighted-Average Amortization Period	1 year

XML

Identifiable Intangible Assets and Goodwill - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Goodwill and Intangible Assets Disclosure [Abstract]
Capitalized software development costs	$ 0.4	$ 1.4	$ 2.7	$ 4.3

XML

Identifiable Intangible Assets and Goodwill - Amortization Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Indefinite-lived Intangible Assets [Line Items]
Research and development	$ 14,660	$ 12,843	$ 43,863	$ 33,785
Impact of foreign currency translation on intangible assets	215	0	(126)	0
Amortization of acquired developed technology
Indefinite-lived Intangible Assets [Line Items]
Research and development	4,020	4,219	12,160	11,519
Amortization of internally developed software
Indefinite-lived Intangible Assets [Line Items]
Research and development	$ 1,555	$ 1,749	$ 4,892	$ 5,053

XML

Identifiable Intangible Assets and Goodwill - Expected Future Amortization of Intangible Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
2023, remaining	$ 6,089
2024	21,949
2025	20,328
2026	17,912
2027	14,747
Thereafter	6,112
Total	$ 87,137	$ 102,792

XML

Identifiable Intangible Assets and Goodwill - Schedule of Goodwill (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2023 USD ($)
Goodwill [Roll Forward]
Beginning balance	$ 486,762
Foreign currency translation	311
Ending balance	$ 487,073

XML

Debt - Summary of Long-term Debt Instruments (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Debt Instrument [Line Items]
Principal amount of notes outstanding	$ 398,750	$ 398,750
Unamortized debt issuance cost	(7,964)	(9,558)
Total long-term notes payable	$ 390,786	389,192
2024 Notes | Convertible Notes
Debt Instrument [Line Items]
Stated interest rate	4.50%
Principal amount of notes outstanding	$ 13,750	13,750
Unamortized debt issuance cost	(112)	(257)
Total long-term notes payable	$ 13,638	13,493
2026 Notes | Convertible Notes
Debt Instrument [Line Items]
Stated interest rate	2.875%
Principal amount of notes outstanding	$ 120,000	120,000
Unamortized debt issuance cost	(1,991)	(2,511)
Total long-term notes payable	$ 118,009	117,489
2027 Notes | Convertible Notes
Debt Instrument [Line Items]
Stated interest rate	1.50%
Principal amount of notes outstanding	$ 265,000	265,000
Unamortized debt issuance cost	(5,861)	(6,790)
Total long-term notes payable	$ 259,139	$ 258,210

XML

Debt - Summary of Interest Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Debt Disclosure [Abstract]
Contractual interest expense	$ 2,554	$ 2,011	$ 6,016	$ 6,025
Accretion of debt in interest expense	541	504	1,594	1,485
Total interest expense	$ 3,095	$ 2,515	$ 7,610	$ 7,510

XML

Debt - Summary of Maturities of Notes (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Debt Disclosure [Abstract]
2023, remaining	$ 0
2024	13,750
2025	0
2026	120,000
2027	265,000
Thereafter	0
Total	$ 398,750	$ 398,750

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Stock-Based Compensation - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Share-Based Payment Arrangement [Abstract]
Share based compensation, value of forfeitures	$ 0.1	$ 0.1	$ 0.4	$ 0.9
Share-based payment arrangement, expense	4.0	$ 3.5	10.6	$ 10.3
Unrecognized compensation expense	$ 25.3		$ 25.3

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Stock-Based Compensation - Stock-based Compensation Activity (Details) shares in Thousands	9 Months Ended
	Sep. 30, 2023 $ / shares shares
Options outstanding
Beginning balance (in shares) | shares	1,029
Exercised (in shares) | shares	(88)
Canceled/forfeited (in shares) | shares	(12)
Ending balance (in shares) | shares	929
Weighted average exercise price
Beginning balance (in dollars per share) | $ / shares	$ 12.82
Exercised (in dollars per share) | $ / shares	9.98
Canceled/forfeited (in dollars per share) | $ / shares	13.29
Ending balance (in dollars per share) | $ / shares	$ 13.10
Restricted Stock Unit Awards
Restricted Stock Unit Awards
Beginning balance (in shares) | shares	512
Granted (in shares) | shares	622
Vested (in shares) | shares	(207)
Canceled/forfeited (in shares) | shares	(65)
Ending balance (in shares) | shares	862
Weighted average award value
Beginning balance (in dollars per share) | $ / shares	$ 35.96
Granted (in dollars per share) | $ / shares	35.74
Vested (in dollars per share) | $ / shares	32.46
Canceled/forfeited (in dollars per share) | $ / shares	39.12
Ending balance (in dollars per share) | $ / shares	$ 35.83

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Net Loss Per Share (Details) - shares shares in Thousands	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Stock options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive stock options outstanding (in shares)	929	1,045
Restricted Stock Unit Awards
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive stock options outstanding (in shares)	862	576

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Segment and Related Information - Segment Information (Details) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023 USD ($)	Sep. 30, 2022 USD ($)	Sep. 30, 2023 USD ($) reporting_unit	Sep. 30, 2022 USD ($)
Segment and Related Information [Abstract]
Number of operating segments (in reporting units) | reporting_unit			2
Number of reportable segments (in reporting units) | reporting_unit			2
Information as to the Company's segments [Abstract]
Revenues:	$ 107,134	$ 92,767	$ 308,115	$ 258,145
Operating (loss) income:	(13,187)	(18,443)	(44,704)	(47,351)
Other expense, net	(373)	(179)	(337)	(804)
Interest expense, net	(1,750)	(2,140)	(5,152)	(7,054)
Loss before provision for income taxes	(15,310)	(20,762)	(50,193)	(55,209)
Depreciation, amortization and accretion:	7,206	7,271	22,074	21,110
Capital expenditures including software costs:	2,943	1,633	8,951	5,531
United States
Information as to the Company's segments [Abstract]
Revenues:	100,712	88,555	291,524	243,406
International
Information as to the Company's segments [Abstract]
Revenues:	6,422	4,212	16,591	14,739
Restaurant/Retail
Information as to the Company's segments [Abstract]
Revenues:	68,701	68,354	206,814	191,371
Operating (loss) income:	(16,173)	(20,972)	(51,301)	(53,741)
Depreciation, amortization and accretion:	7,090	7,159	21,727	20,770
Capital expenditures including software costs:	2,787	1,600	8,581	5,442
Government
Information as to the Company's segments [Abstract]
Revenues:	38,433	24,413	101,301	66,774
Operating (loss) income:	2,986	2,529	6,597	6,390
Depreciation, amortization and accretion:	116	112	347	340
Capital expenditures including software costs:	$ 156	$ 33	$ 370	$ 89

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Segment and Related Information - Reconciliation of Segment Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Identifiable assets by geographic area [Abstract]
Assets	$ 809,209	$ 854,858
Goodwill by business segment [Abstract]
Goodwill	487,073	486,762
United States
Identifiable assets by geographic area [Abstract]
Assets	770,083	809,437
Other Countries
Identifiable assets by geographic area [Abstract]
Assets	39,126	45,421
Restaurant/Retail
Goodwill by business segment [Abstract]
Goodwill	486,337	486,026
Government
Goodwill by business segment [Abstract]
Goodwill	736	736
Operating Segments | Restaurant/Retail
Identifiable assets by geographic area [Abstract]
Assets	691,881	722,958
Operating Segments | Government
Identifiable assets by geographic area [Abstract]
Assets	25,720	21,443
Other
Identifiable assets by geographic area [Abstract]
Assets	$ 91,608	$ 110,457

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Segment and Related Information - Revenue by Major Customers (Details) - Revenue - Customer Concentration Risk	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Revenue, Major Customer [Line Items]
Concentration risk, percentage	100.00%	100.00%	100.00%	100.00%
Operating Segments | Yum! Brands, Inc. | Restaurant/Retail segment
Revenue, Major Customer [Line Items]
Concentration risk, percentage	9.00%	10.00%	9.00%	10.00%
Operating Segments | McDonald’s Corporation | Restaurant/Retail segment
Revenue, Major Customer [Line Items]
Concentration risk, percentage	7.00%	15.00%	8.00%	12.00%
Operating Segments | U.S. Department of Defense | Government segment
Revenue, Major Customer [Line Items]
Concentration risk, percentage	36.00%	26.00%	33.00%	26.00%
Other | All Others | Government segment
Revenue, Major Customer [Line Items]
Concentration risk, percentage	48.00%	49.00%	50.00%	52.00%

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Fair Value of Financial Instruments - Narrative (Details) - USD ($) $ in Millions	Sep. 30, 2023	Dec. 31, 2022
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Life insurance balance	$ 3.2	$ 3.2
Amounts owed to employees participating in the deferred compensation plan	1.6	1.7
MENU Technologies AG
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Contingent consideration liability	2.3	$ 9.8
2024 Notes | Fair Value, Inputs, Level 2 | Convertible Notes
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair value of debt	21.0
2026 Notes | Fair Value, Inputs, Level 2 | Convertible Notes
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair value of debt	135.8
2027 Notes | Fair Value, Inputs, Level 2 | Convertible Notes
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair value of debt	$ 219.4

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Fair Value of Financial Instruments - Changes in the Estimated Fair Values of the Company’s Liabilities for Contingent Consideration (Details) - Obligations $ in Thousands	9 Months Ended
	Sep. 30, 2023 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	$ 9,800
Change in fair value of contingent consideration	(7,500)
Ending balance	$ 2,300

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Fair Value of Financial Instruments - Fair Value, Liabilities Measured on Recurring Basis (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2023 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Fair Value, Liability, Recurring Basis, Unobservable Input Reconciliation, Gain (Loss), Statement of Income or Comprehensive Income [Extensible Enumeration]	Adjustment to contingent consideration liability
Revenue based payments
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Contingent consideration liability	$ 14,100
Fair Value	$ 2,300
Revenue based payments | Revenue volatility
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Weighted Average or Range	0.250
Revenue based payments | Discount rate
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Weighted Average or Range	0.140

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Subsequent Events (Details) - USD ($) $ / shares in Units, $ in Thousands	Oct. 06, 2023	Sep. 30, 2023	Dec. 31, 2022
Subsequent Event [Line Items]
Common stock, par value (in dollars per share)		$ 0.02	$ 0.02
Subsequent Event
Subsequent Event [Line Items]
Common stock, par value (in dollars per share)	$ 0.02
2024 Notes | Convertible Notes | Subsequent Event
Subsequent Event [Line Items]
Aggregate principal amount converted	$ 13,750
Shares issued upon conversion (in shares)	497,376

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Label	Element	Value
Accounting Standards Update [Extensible Enumeration]	us-gaap_AccountingStandardsUpdateExtensibleList	Accounting Standards Update 2020-06 [Member]