Segment and Related Information

12 Months Ended

Dec. 31, 2021

Segment Reporting [Abstract]

Segment and Related Information

Segment and Related Information

The Company is organized in two segments: Restaurant/Retail and Government. Management views the Restaurant/Retail and Government segments separately in operating its business, as the products and services are different for each segment. The Company’s chief operating decision maker is the Company’s Chief Executive Officer.

The Restaurant/Retail segment is a provider of software, hardware and services to the restaurant and retail industries. The Restaurant/Retail segment provides multi-unit and individual restaurants, franchisees, and enterprise customers in the three major restaurant categories (fast casual, quick serve, and table service), with operational efficiencies, offering them a fully integrated cloud solution with its Brink POS cloud software for front-of-house, Data Central back-office cloud solution, PAR Pay and PAR Payment Services for payment solutions, and Punchh loyalty and engagement solution, all which are combined on our unified commerce cloud platform. This segment also offers customer support, including field service, installation, depot repair, and 24-hour telephone support. The Government segment provides technical expertise and development of advanced systems and software solutions for the DoD, the intelligence community and other federal agencies. This segment also provides support services for satellite command and control, communication, and IT systems at several DoD facilities worldwide.

Information noted as “Other” primarily relates to the Company’s corporate, home office operations.

Information as to the Company’s segments is set forth below: 

	Year Ended December 31,
(in thousands)	2021		2020		2019
Revenues:
Restaurant/Retail	$	210,351	$	142,512	$	123,307
Government	72,525		71,274		63,925
Total	$	282,876	$	213,786	$	187,232
Operating (loss) income :
Restaurant/Retail	$	(58,262)	$	(28,089)	$	(18,481)
Government	5,801		5,644		5,463
Other	(1,420)		(1,501)		(1,167)
	(53,881)		(23,946)		(14,185)
Other income (expense) – net	(1,279)		808		(449)
Loss on extinguishment of debt	(11,916)		(8,123)		—
Interest expense – net	(18,147)		(8,287)		(4,571)
Loss before provision for income taxes	$	(85,223)	$	(39,548)	$	(19,205)
Depreciation, amortization and accretion:
Restaurant/Retail	$	19,656	$	8,158	$	3,858
Government	380		590		67
Other	10,110		5,704		3,330
Total	$	30,146	$	14,452	$	7,255
Capital expenditures including software costs:
Restaurant/Retail	$	6,848	$	7,245	$	4,394
Government	711		1,239		258
Other	728		747		1,878
Total	$	8,287	$	9,231	$	6,530

	Year Ended December 31,
(in thousands)	2021		2020
Total assets:
Restaurant/Retail	$	674,032	$	140,606
Government	14,831		13,150
Other	199,286		189,993
Total	$	888,149	$	343,749
Goodwill:
Restaurant/Retail	$	456,570	$	40,478
Government	736		736
Total	$	457,306	$	41,214

Revenues by country based on the location of the use of the product or services were: 

	December 31,
	2021		2020		2019
United States	$	262,164	$	195,660	$	175,180
International	20,712		18,126		12,052
Total	$	282,876	$	213,786	$	187,232

Assets by country based on the location of the asset were: 

	December 31,
	2021		2020
United States	$	871,184	$	322,065
International	16,965		21,684
Total	$	888,149	$	343,749

Customers comprising 10% or more of the Company’s total revenues are summarized as follows:

	December 31,
	2021		2020		2019
Restaurant/Retail segment:
Dairy Queen	7	%	13	%	9	%
Yum! Brands, Inc.	11	%	11	%	16	%
McDonald’s Corporation	12	%	7	%	10	%
Government segment:
U.S. Department of Defense	26	%	33	%	34	%
All Others	44	%	36	%	31	%
	100	%	100	%	100	%

No other customer within “All Others” represented more than 10% of the Company’s total revenue for the years ended 2021, 2020, and 2019.