Note 3 - Contracts With Customers

12 Months Ended

Dec. 31, 2020

Notes to Financial Statements

Revenue from Contract with Customer [Text Block]

(3) Contracts with Customers

The following table disaggregates revenue for the years ended December 31, 2020 and 2019 based on timing of revenue recognition (In thousands):

	2020		2019		2018
Subscription services recognized ratably over time	$	122,499	$	114,216	$	104,777
Services recognized at a point in time		2,932		4,992		4,775
Fixed, non-subscription recognized over time		2,907		3,248		3,163
Unit price services recognized over time		4,939		5,526		6,971
Total revenue	$	133,277	$	127,982	$	119,686

Our solutions within the digital VoC platform in 2020, 2019 and 2018 accounted for 73.3%, 62.7% and 49.6% of total revenue, respectively. The remaining revenue consists of legacy Experience and Governance Solutions.  

The following table provides information about receivables, contract assets, and contract liabilities from contracts with customers (In thousands):

	December 31, 2020			December 31, 2019
Accounts receivables	$	13,923		$	11,639
Contract assets included in other current assets	$	311		$	103
Deferred revenue	$	(15,585	)	$	(16,354	)

Significant changes in contract assets and contract liabilities during the years ended December 31, 2020 and 2019 are as follows (in thousands):

	2020						2019
	Contract Asset			Deferred Revenue			Contract Asset			Deferred Revenue
	Increase (Decrease)
Revenue recognized that was included in deferred revenue at beginning of year due to completion of services	$	-		$	(16,083	)	$	-		$	(15,785	)
Increases due to invoicing of client, net of amounts recognized as revenue		-			15,338			-			15,631
Decreases due to completion of services (or portion of services) and transferred to accounts receivable		(103	)		-			(53	)		-
Change due to cumulative catch-up adjustments arising from changes in expected contract consideration		-			(24	)		-			264
Increases due to revenue recognized in the period with additional performance obligations before invoicing		311			-			103			-

We have elected to apply the practical expedient to not disclose the value of unsatisfied performance obligations for contracts with an original expected length of one year or less. Total remaining contract revenue for contracts with original duration of greater than one year expected to be recognized in the future related to performance obligations that are unsatisfied at December 31, 2020 approximated $205,000, which is expected to be recognized during 2021.