Note 2 - Contracts With Customers

3 Months Ended

Mar. 31, 2020

Notes to Financial Statements

Revenue from Contract with Customer [Text Block]

( 2 ) CONTRACTS WITH CUSTOMERS

The following table disaggregates revenue for the

three

-month periods ending

March 31, 2020

and

2019

based on timing of revenue recognition (in thousands):

	2020		2019
Subscription services recognized ratably over time	$	30,421	$	27,913
Services recognized at a point in time		1,096		1,000
Fixed, non-subscription recognized over time		517		534
Unit price services recognized over time		1,826		2,033
Total revenue	$	33,860	$	31,480

Our solutions within the digital VoC platform in the

three

-month periods ending

March 31, 2020

and

2019

accounted for

69.1%

and

57.8%

of total revenue, respectively. The remaining revenue consists of legacy Experience and Governance Solutions.

The following table provides information about receivables, contract assets, and contract liabilities from contracts with customers (In thousands):

	March 31, 2020			December 31, 2019
Accounts receivables	$	17,403		$	11,639
Contract assets included in other current assets	$	116		$	103
Deferred Revenue	$	(19,111	)	$	(16,354	)

Significant changes in contract assets and contract liabilities during the

three

months ended

March 31, 2019

and

2018

are as follows (in thousands):

	2020						2019
	Contract Asset			Deferred Revenue			Contract Asset			Deferred Revenue
	Increase (Decrease)
Revenue recognized that was included in deferred revenue at beginning of year due to completion of services	$	-		$	(6,475	)	$	-		$	(7,289	)
Increases due to invoicing of client, net of amounts recognized as revenue		-			9,218			-			9,082
Decreases due to completion of services (or portion of services) and transferred to accounts receivable		(69	)		-			(32	)		-
Change due to cumulative catch-up adjustments arising from changes in expected contract consideration					13			-			204
Decreases due to impairment		-			-			-			-
Increases due to revenue recognized in the period with additional performance obligations before invoicing		81			-			79			-

We applied the practical expedient to

not

disclose the value of unsatisfied performance obligations for contracts with an original expected length of

one

year or less. Total remaining contract revenue for contracts with original duration of greater than

one

year expected to be recognized in the future related to performance obligations that are unsatisfied at

March 31, 2020

approximated

$759,000,

of which

$671,000

and

$88,000

are expected to be recognized during

2020

and

2021

,

respectively.