(

)

CONTRACTS WITH CUSTOMERS

The following table disaggregates revenue based on timing of revenue recognition (In thousands):

	Three months ended				Nine months ended
	September 30, 2019		September 30, 2018		September 30, 2019		September 30, 2018
Subscription services recognized ratably over time	$	28,629	$	26,328	$	84,460	$	77,746
Services recognized at a point in time		1,606		807		4,231		2,923
Fixed, non-subscription recognized over time		1,043		973		2,083		2,561
Unit price services recognized over time		1,187		1,905		4,585		5,817
Total revenue		32,465		30,013		95,359		89,047

Our solutions within the digital VoC platform accounted for

63.8%

and

51.2%

of total revenue, in the

three

-month periods ending

September 30, 2019

and

2018,

respectively, and

61.3%

and

48.7%

of total revenue in the

nine

-month periods ending

September 30, 2019

and

2018,

respectively. The remaining revenue consists of legacy Experience and Governance Solutions.

The following table provides information about receivables, contract assets, and contract liabilities from contracts with customers:

	September 30, 2019			December 31, 2018
	(In thousands)
Accounts receivable	$	15,308		$	11,922
Contract assets included in other current assets	$	133		$	53
Deferred revenue	$	(19,133	)	$	(16,244	)

Significant changes in contract assets and contract liabilities during the

nine

months ended

September 30, 2019

and

2018

are as follows (in thousands):

	Nine months ended September 30, 2019						Nine months ended September 30, 2018
	Contract Asset			Deferred Revenue			Contract Asset			Deferred Revenue
	Increase (Decrease)
Revenue recognized that was included in deferred revenue at beginning of year due to completion of services	$	-		$	(15,214	)	$	-		$	(15,377	)
Increases due to invoicing of client, net of amounts recognized as revenue		-			17,829			-			17,522
Decreases due to completion of services (or portion of services) and transferred to accounts receivable		(51	)		-			(71	)		-
Change due to cumulative catch-up adjustments arising from changes in expected contract consideration					274						(145	)
Decreases due to impairment		-			-			-			-
Increases due to revenue recognized in the period with additional performance obligations before invoicing		131			-			65			-

We have elected to apply the practical expedient to

not

disclose the value of unsatisfied performance obligations for contracts with an original expected length of

one

year or less. Total remaining contract revenue for contracts with original duration of greater than

one

year expected to be recognized in the future related to performance obligations that are unsatisfied at

September 30, 2019

approximated

$1,252,000,

of which

$308,000,

$889,000

and

$55,000

will be recognized during the remainder of

2019,

2020

and

2021,

respectively.