(

)

CONTRACTS WITH CUSTOMERS

The following table disaggregates revenue based on timing of revenue recognition (In thousands):

	Three months ended				Six months ended
	June 30, 2019		June 30, 2018		June 30, 2019		June 30, 2018
Subscription services recognized ratably over time	$	27,918	$	25,653	$	55,831	$	51,419
Services recognized at a point in time		1,625		244		2,625		2,116
Fixed, non-subscription recognized over time		506		400		1,040		1,587
Unit price services recognized over time		1,365		1,720		3,398		3,912
Total revenue		31,414		28,017		62,894		59,034

The Company’s solutions within the digital VoC platform accounted for

62.1%

and

50.4%

of total revenue, in the

three

-month periods ending

June 30, 2019

and

2018,

respectively, and

60.0%

and

47.4%

of total revenue in the

six

-month periods ending

June 30, 2019

and

2018,

respectively. The remaining revenue consists of legacy Experience and Governance Solutions.

The following table provides information about receivables, contract assets, and contract liabilities from contracts with customers:

	June 30, 2019			December 31, 2018
	(In thousands)
Accounts receivables	$	15,087		$	11,922
Contract assets included in other current assets	$	230		$	53
Deferred Revenue	$	(16,988	)	$	(16,244	)

Significant changes in contract assets and contract liabilities during the

six

months ended

June 30, 2019

and

2018

are as follows (in thousands):

	Six months ended June 30, 2019						Six months ended June 30, 2018
	Contract Asset			Deferred Revenue			Contract Asset			Deferred Revenue
	Increase (Decrease)
Revenue recognized that was included in deferred revenue at beginning of year due to completion of services	$	-		$	(12,226	)	$	-		$	(13,625	)
Increases due to invoicing of client, net of amounts recognized as revenue		-			12,751			-			13,796
Decreases due to completion of services (or portion of services) and transferred to accounts receivable		(46	)		-			(58	)		-
Change due to cumulative catch-up adjustments arising from changes in expected contract consideration					219						(153	)
Decreases due to impairment		-			-			-			-
Increases due to revenue recognized in the period with additional performance obligations before invoicing		223			-			56			-

The Company has elected to apply the practical expedient to

not

disclose the value of unsatisfied performance obligations for contracts with an original expected length of

one

year or less. Total remaining contract revenue for contracts with original duration of greater than

one

year expected to be recognized in the future related to performance obligations that are unsatisfied at

June 30, 2019

approximated

$513,000,

of which

$303,000,

$180,000

and

$30,000

will be recognized during the remainder of

2019,

2020

and

2021,

respectively.