(

)

CONTRACTS WITH CUSTOMERS

The following table disaggregates revenue for the

three

-month periods ending

March 31, 2019

and

2018

based on timing of revenue recognition (in thousands):

	2019		2018
Subscription services recognized ratably over time	$	27,913	$	25,766
Services recognized at a point in time		1,000		1,872
Fixed, non-subscription recognized over time		534		1,187
Unit price services recognized over time		2,033		2,192
Total revenue	$	31,480	$	31,017

The Company’s solutions within the digital VoC platform in the

three

-month periods ending

March 31, 2019

and

2018

accounted for

57.9%

and

44.6%

of total revenue, respectively. The remaining revenue consists of legacy Experience and Governance Solutions.

The following table provides information about receivables, contract assets, and contract liabilities from contracts with customers (In thousands):

	March 31, 2019			December 31, 2018
Accounts receivables	$	15,888		$	11,922
Contract assets included in other current assets	$	100		$	53
Deferred Revenue	$	(18,241	)	$	(16,244	)

Significant changes in contract assets and contract liabilities during the

three

months ended

March 31, 2019

and

2018

are as follows (in thousands):

	2019						2018
	Contract Asset			Deferred Revenue			Contract Asset			Deferred Revenue
	Increase (Decrease)
Revenue recognized that was included in deferred revenue at beginning of year due to completion of services	$	-		$	(7,289	)				$	(8,238	)
Increases due to invoicing of client, net of amounts recognized as revenue		-			9,082						8,655
Decreases due to completion of services (or portion of services) and transferred to accounts receivable		(32	)		-			(35	)
Change due to cumulative catch-up adjustments arising from changes in expected contract consideration					204						(94	)
Decreases due to impairment		-			-
Increases due to revenue recognized in the period with additional performance obligations before invoicing		79			-			49

The Company has elected to apply the practical expedient to

not

disclose the value of unsatisfied performance obligations for contracts with an original expected length of

one

year or less. Total remaining contract revenue for contracts with original duration of greater than

one

year expected to be recognized in the future related to performance obligations that are unsatisfied at

March 31, 2019

approximated

$524,000,

of which

$419,000

and

$105,000

are expected to be recognized during

2019

and

2020,

respectively.