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Note 3 - Contracts With Customers
 12 Months Ended
Dec. 31, 2018
Notes to Financial Statements  
Revenue from Contract with Customer [Text Block]
 
(
3
)
Contracts with Customers
 
The following table disaggregates revenue for the year ended
December 31, 2018
based on timing of revenue recognition (In thousands):
 
   
2018
  
Subscription services recognized ratably over time
   $
104,777
  
Services recognized at a point in time
    
4,775
  
Fixed, non-subscription recognized over time
    
3,163
  
Unit price services recognized over time
    
6,971
  
Total revenue
   $
119,686
  
 
The Company’s solutions within the digital VoC platform in
2018
accounted for
49.6%
of total revenue compared to
33.9%
in
2017.
The remaining revenue consists of legacy Experience and Governance Solutions.  
 
The following table provides information about receivables, contract assets, and contract liabilities from contracts with customers (In thousands):
 
   

December 31, 2018
    
Balance at 1/1/2018
as adjusted (1)
  
Accounts receivables
   $
11,922
     $
14,674
  
Contract assets included in other current assets
   $
53
     $
74
  
Deferred Revenue
   $
(16,244
)
   $
(16,642
)
(
1
)
Represents the
December 31, 2017
balance adjusted for the ASC
606
transition adjustments.
 
Significant changes in contract assets and contract liabilities during
2018
are as follows (in thousands):
 
   
2018
  
   
Contract Assets
    
Deferred Revenue
  
   
Increase (Decrease)
  
Revenue recognized that was included in deferred revenue at beginning of year due to completion of services
   $
-
     $
(16,372
)
Increases due to invoicing of client, net of amounts recognized as revenue
    
-
      
16,119
  
Decreases due to completion of services (or portion of services) and transferred to accounts receivable
    
(74
)
    
-
  
Change due to cumulative catch-up adjustments arising from changes in expected contract consideration
    
 
      
(145
)
Decreases due to impairment
    
-
      
-
  
Increases due to revenue recognized in the period with additional performance obligations before invoicing
    
53
      
-
  
 
 
The Company has elected to apply the practical expedient to
not
disclose the value of unsatisfied performance obligations for contracts with an original expected length of
one
year or less. Total remaining contract revenue for contracts with original duration of greater than
one
year expected to be recognized in the future related to performance obligations that are unsatisfied at
December 31, 2018
approximated
$976,000,
of which
$881,000
and
$95,000
are expected to be recognized during
2019
and
2020,
respectively.