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Revenue from Contracts with Customers
 12 Months Ended
Dec. 31, 2021
Revenue from Contract with Customer [Abstract]  
Revenue from Contracts with Customers Revenue from Contracts with Customers
Disaggregation of Revenue
In January 2022 the Company began using LMR Communications, eliminating the "Mission Critical" descriptor from LMR Mission Critical Communications, to enhance investor understanding; this name change does not require any financial information to be reclassified from previous periods.
The following table summarizes the disaggregation of our revenue by segment, geography, major product and service type and customer type for the years ended December 31, 2021, 2020 and 2019, consistent with the information reviewed by our chief operating decision maker for evaluating the financial performance of reportable segments:
Years Ended
202120202019
(in millions)Products and Systems IntegrationSoftware and ServicesTotalProducts and Systems IntegrationSoftware and ServicesTotalProducts and Systems IntegrationSoftware and ServicesTotal
Regions
North America$3,723 $1,838 $5,561 $3,418 $1,606 $5,024 $3,846 $1,430 $5,276 
International1,310 1,300 2,610 1,216 1,174 2,390 1,483 1,128 2,611 
$5,033 $3,138 $8,171 $4,634 $2,780 $7,414 $5,329 $2,558 $7,887 
Major Products and Services
LMR Communications$4,203 $2,205 $6,408 $3,992 $2,008 $6,000 $4,830 $1,891 $6,721 
Video Security and Access Control830 396 1,226 642 285 927 499 210 709 
Command Center Software— 537 537 — 487 487 — 457 457 
$5,033 $3,138 $8,171 $4,634 $2,780 $7,414 $5,329 $2,558 $7,887 
Customer Type
Direct$3,147 $2,842 $5,989 $2,991 $2,558 $5,549 $3,441 $2,395 $5,836 
Indirect1,886 296 2,182 1,643 222 1,865 1,888 163 2,051 
$5,033 $3,138 $8,171 $4,634 $2,780 $7,414 $5,329 $2,558 $7,887 
Remaining Performance Obligations
Remaining performance obligations represent the revenue that is expected to be recognized in future periods related to performance obligations that are unsatisfied, or partially unsatisfied, as of the end of a period. The transaction value associated with remaining performance obligations which were not yet satisfied as of December 31, 2021 was $9.2 billion. A total of $4.0 billion was from Products and Systems Integration performance obligations that were not yet satisfied, of which $2.2 billion is expected to be recognized in the next twelve months. The remaining amounts will generally be satisfied over time as systems are implemented. A total of $5.2 billion was from Software and Services performance obligations that were not yet satisfied as of December 31, 2021. The determination of Software and Services performance obligations that are not satisfied takes into
account a contract term that may be limited by the customer’s ability to terminate for convenience. Where termination for convenience exists in the Company's services contracts, its disclosure of the remaining performance obligations that are unsatisfied assumes the contract term is limited until renewal. The Company expects to recognize $1.6 billion from unsatisfied Software and Services performance obligations over the next twelve months, with the remaining performance obligations to be recognized over time as services are performed and software is implemented.
Payment terms on system contracts are typically tied to implementation milestones associated with progress on contracts, while revenue recognition is over time based on a cost-to-cost method of measuring performance. The Company may recognize a contract asset or contract liability, depending on whether revenue has been recognized in excess of billings or billings in excess of revenue. Services contracts are typically billed in advance, generating Contract liabilities until the Company has performed the services. The Company does not record a financing component to contracts when it expects, at contract inception, that the period between the transfer of a promised good or service and related payment terms are less than a year.
Contract Balances
December 31 (in millions)202120202019
Accounts receivable, net$1,386 $1,390 $1,412 
Contract assets1,105 933 1,046 
Contract liabilities1,650 1,554 1,449 
Non-current contract liabilities306 283 274 
Revenue recognized during the year ended December 31, 2021 which was previously included in Contract liabilities as of January 1, 2021 was $1.0 billion, compared to $946 million of revenue recognized during the year ended December 31, 2020 which was previously included in Contract liabilities as of January 1, 2020, and $854 million of revenue recognized during the year ended December 31, 2019 which was previously included in Contract liabilities as of January 1, 2019. Revenue of $4 million was reversed during the year ended December 31, 2021 related to performance obligations satisfied, or partially satisfied, in previous periods, primarily driven by changes in the estimates of progress on system contracts, compared to $53 million during the year ended December 31, 2020 and $50 million during the year ended December 31, 2019.
There have been no material expected credit losses recognized on contract assets during the year ended December 31, 2021.
Contract Cost Balances
December 31 (in millions)202120202019
Current contract cost assets$30 $23 $24 
Non-current contract cost assets124 105 107 
Contract cost assets represent incremental costs to obtain a contract, primarily related to the Company's sales incentive plans, and certain costs to fulfill contracts. Contract cost assets are amortized into expense over a period that follows the passage of control to the customer over time. Incremental costs to obtain a contract with the Company's sales incentive plans are accounted for under a portfolio approach, with amortization ranging from one year to eight years to approximate the recognition of revenues over time. Where incremental costs to obtain a contract will be recognized in one year or less, the Company applies a practical expedient around expensing amounts as incurred. Amortization of contract cost assets was $52 million for the year ended December 31, 2021, compared to $49 million as of the year ended December 31, 2020 and $42 million as of the year ended December 31, 2019.