NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended September 30, 2022 and 2021 were as follows:


	2022	2021

	(In Thousands)
Utility:
Residential	$1,570,940	$1,291,645
Commercial	940,604	756,903
Industrial	1,109,245	814,685
Governmental	84,649	66,167
Total billed retail	3,705,438	2,929,400

Sales for resale (a)	311,479	135,220
Other electric revenues (b)	83,679	81,343
Revenues from contracts with customers	4,100,596	3,145,963
Other revenues (c)	9,462	14,006
Total electric revenues	4,110,058	3,159,969

Natural gas	46,548	31,254

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	61,898	158,608
Other revenues (c)	111	3,701
Total competitive businesses revenues	62,009	162,309

Total operating revenues	$4,218,615	$3,353,532

Entergy’s total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


	2022	2021
	(In Thousands)
Utility:
Residential	$3,592,025	$3,114,084
Commercial	2,290,893	1,958,284
Industrial	2,731,075	2,169,295
Governmental	209,044	184,576
Total billed retail	8,823,037	7,426,239

Sales for resale (a)	689,473	459,425
Other electric revenues (b)	420,710	348,683
Revenues from contracts with customers	9,933,220	8,234,347
Other revenues (c)	90,869	105,417
Total electric revenues	10,024,089	8,339,764

Natural gas	166,917	121,420

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	294,432	537,402
Other revenues (c)	6,299	21,854
Total competitive businesses revenues	300,731	559,256

Total operating revenues	$10,491,737	$9,020,440

The Utility operating companies’ total revenues for the three months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$323,767	$618,056	$206,708	$116,968	$305,441
Commercial	165,609	402,027	150,137	75,083	147,748
Industrial	175,304	693,445	50,931	10,973	178,592
Governmental	6,104	28,022	14,837	27,406	8,280
Total billed retail	670,784	1,741,550	422,613	230,430	640,061
Sales for resale (a)	157,008	191,664	56,162	33,158	9,149
Other electric revenues (b)	35,478	61,549	(21,997)	(900)	10,895
Revenues from contracts with customers	863,270	1,994,763	456,778	262,688	660,105
Other revenues (c)	1,232	8,246	2,354	216	(549)
Total electric revenues	864,502	2,003,009	459,132	262,904	659,556
Natural gas	—	17,789	—	28,759	—
Total operating revenues	$864,502	$2,020,798	$459,132	$291,663	$659,556


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$294,797	$477,025	$184,479	$85,974	$249,370
Commercial	149,952	300,255	131,472	57,563	117,661
Industrial	155,714	477,439	40,671	8,574	132,287
Governmental	5,747	21,448	13,110	20,016	5,846
Total billed retail	606,210	1,276,167	369,732	172,127	505,164
Sales for resale (a)	76,576	98,830	35,199	23,290	25,329
Other electric revenues (b)	33,120	27,790	13,689	(3,258)	11,355
Revenues from contracts with customers	715,906	1,402,787	418,620	192,159	541,848
Other revenues (c)	6,777	4,950	1,699	787	(216)
Total electric revenues	722,683	1,407,737	420,319	192,946	541,632
Natural gas	—	12,971	—	18,283	—
Total operating revenues	$722,683	$1,420,708	$420,319	$211,229	$541,632

The Utility operating companies’ total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$750,762	$1,372,538	$503,351	$256,110	$709,264
Commercial	406,078	949,680	379,075	179,456	376,604
Industrial	420,788	1,681,628	133,826	26,462	468,371
Governmental	15,702	68,880	39,449	62,617	22,396
Total billed retail	1,593,330	4,072,726	1,055,701	524,645	1,576,635
Sales for resale (a)	384,175	422,596	121,328	96,523	44,927
Other electric revenues (b)	136,870	185,405	29,665	17,936	54,874
Revenues from contracts with customers	2,114,375	4,680,727	1,206,694	639,104	1,676,436
Other revenues (c)	6,022	57,461	6,926	2,530	20,193
Total electric revenues	2,120,397	4,738,188	1,213,620	641,634	1,696,629
Natural gas	—	64,367	—	102,550	—
Total operating revenues	$2,120,397	$4,802,555	$1,213,620	$744,184	$1,696,629


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$703,081	$1,153,428	$449,576	$212,586	$595,413
Commercial	367,556	787,255	331,052	156,454	315,967
Industrial	373,410	1,299,633	111,195	23,391	361,666
Governmental	14,538	61,611	34,526	54,708	19,193
Total billed retail	1,458,585	3,301,927	926,349	447,139	1,292,239
Sales for resale (a)	256,411	253,600	119,559	40,796	118,944
Other electric revenues (b)	125,912	127,444	54,029	2,894	42,461
Revenues from contracts with customers	1,840,908	3,682,971	1,099,937	490,829	1,453,644
Other revenues (c)	15,435	59,008	6,041	1,026	(1,358)
Total electric revenues	1,856,343	3,741,979	1,105,978	491,855	1,452,286
Natural gas	—	53,971	—	67,449	—
Total operating revenues	$1,856,343	$3,795,950	$1,105,978	$559,304	$1,452,286

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market, unbilled revenue, and certain customer credits as directed by regulators.

(c)Other revenues include the equity component of carrying costs related to securitization, settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in 2020 in its allowance for doubtful accounts. The following tables set forth a reconciliation of changes in the allowance for doubtful accounts for the nine months ended September 30, 2022 and 2021.


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2021	$68.6	$13.1	$29.2	$7.2	$13.3	$5.8
Provisions (a)	28.8	12.1	8.3	1.5	4.0	2.9
Write-offs	(95.1)	(27.3)	(38.1)	(9.8)	(11.7)	(8.2)
Recoveries	28.4	8.4	10.5	3.2	3.8	2.5
Balance as of September 30, 2022	$30.7	$6.3	$9.9	$2.1	$9.4	$3.0


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2020	$117.7	$18.3	$45.7	$19.5	$17.4	$16.8
Provisions (b)	43.4	20.0	17.7	2.1	2.0	1.6
Write-offs	(72.5)	(21.4)	(28.3)	(11.8)	(1.3)	(9.7)
Recoveries	7.5	2.1	3.0	1.6	0.5	0.3
Balance as of September 30, 2021	$96.1	$19.0	$38.1	$11.4	$18.6	$9.0

(a)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of ($6.4) million for Entergy, $6.4 million for Entergy Arkansas, ($8.5) million for Entergy Louisiana, ($3.0) million for Entergy New Orleans, and ($1.3) million for Entergy Texas that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

(b)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of $23.8 million for Entergy, $14.0 million for Entergy Arkansas, $10.4 million for Entergy Louisiana, ($0.1) million for Entergy Mississippi, and ($0.5) million for Entergy New Orleans that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, there were increases in customer write-offs beginning in second quarter 2021 primarily resulting from the effects of the COVID-19 pandemic. Management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended September 30, 2022 and 2021 were as follows:


	2022	2021

	(In Thousands)
Utility:
Residential	$1,570,940	$1,291,645
Commercial	940,604	756,903
Industrial	1,109,245	814,685
Governmental	84,649	66,167
Total billed retail	3,705,438	2,929,400

Sales for resale (a)	311,479	135,220
Other electric revenues (b)	83,679	81,343
Revenues from contracts with customers	4,100,596	3,145,963
Other revenues (c)	9,462	14,006
Total electric revenues	4,110,058	3,159,969

Natural gas	46,548	31,254

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	61,898	158,608
Other revenues (c)	111	3,701
Total competitive businesses revenues	62,009	162,309

Total operating revenues	$4,218,615	$3,353,532

Entergy’s total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


	2022	2021
	(In Thousands)
Utility:
Residential	$3,592,025	$3,114,084
Commercial	2,290,893	1,958,284
Industrial	2,731,075	2,169,295
Governmental	209,044	184,576
Total billed retail	8,823,037	7,426,239

Sales for resale (a)	689,473	459,425
Other electric revenues (b)	420,710	348,683
Revenues from contracts with customers	9,933,220	8,234,347
Other revenues (c)	90,869	105,417
Total electric revenues	10,024,089	8,339,764

Natural gas	166,917	121,420

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	294,432	537,402
Other revenues (c)	6,299	21,854
Total competitive businesses revenues	300,731	559,256

Total operating revenues	$10,491,737	$9,020,440

The Utility operating companies’ total revenues for the three months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$323,767	$618,056	$206,708	$116,968	$305,441
Commercial	165,609	402,027	150,137	75,083	147,748
Industrial	175,304	693,445	50,931	10,973	178,592
Governmental	6,104	28,022	14,837	27,406	8,280
Total billed retail	670,784	1,741,550	422,613	230,430	640,061
Sales for resale (a)	157,008	191,664	56,162	33,158	9,149
Other electric revenues (b)	35,478	61,549	(21,997)	(900)	10,895
Revenues from contracts with customers	863,270	1,994,763	456,778	262,688	660,105
Other revenues (c)	1,232	8,246	2,354	216	(549)
Total electric revenues	864,502	2,003,009	459,132	262,904	659,556
Natural gas	—	17,789	—	28,759	—
Total operating revenues	$864,502	$2,020,798	$459,132	$291,663	$659,556


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$294,797	$477,025	$184,479	$85,974	$249,370
Commercial	149,952	300,255	131,472	57,563	117,661
Industrial	155,714	477,439	40,671	8,574	132,287
Governmental	5,747	21,448	13,110	20,016	5,846
Total billed retail	606,210	1,276,167	369,732	172,127	505,164
Sales for resale (a)	76,576	98,830	35,199	23,290	25,329
Other electric revenues (b)	33,120	27,790	13,689	(3,258)	11,355
Revenues from contracts with customers	715,906	1,402,787	418,620	192,159	541,848
Other revenues (c)	6,777	4,950	1,699	787	(216)
Total electric revenues	722,683	1,407,737	420,319	192,946	541,632
Natural gas	—	12,971	—	18,283	—
Total operating revenues	$722,683	$1,420,708	$420,319	$211,229	$541,632

The Utility operating companies’ total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$750,762	$1,372,538	$503,351	$256,110	$709,264
Commercial	406,078	949,680	379,075	179,456	376,604
Industrial	420,788	1,681,628	133,826	26,462	468,371
Governmental	15,702	68,880	39,449	62,617	22,396
Total billed retail	1,593,330	4,072,726	1,055,701	524,645	1,576,635
Sales for resale (a)	384,175	422,596	121,328	96,523	44,927
Other electric revenues (b)	136,870	185,405	29,665	17,936	54,874
Revenues from contracts with customers	2,114,375	4,680,727	1,206,694	639,104	1,676,436
Other revenues (c)	6,022	57,461	6,926	2,530	20,193
Total electric revenues	2,120,397	4,738,188	1,213,620	641,634	1,696,629
Natural gas	—	64,367	—	102,550	—
Total operating revenues	$2,120,397	$4,802,555	$1,213,620	$744,184	$1,696,629


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$703,081	$1,153,428	$449,576	$212,586	$595,413
Commercial	367,556	787,255	331,052	156,454	315,967
Industrial	373,410	1,299,633	111,195	23,391	361,666
Governmental	14,538	61,611	34,526	54,708	19,193
Total billed retail	1,458,585	3,301,927	926,349	447,139	1,292,239
Sales for resale (a)	256,411	253,600	119,559	40,796	118,944
Other electric revenues (b)	125,912	127,444	54,029	2,894	42,461
Revenues from contracts with customers	1,840,908	3,682,971	1,099,937	490,829	1,453,644
Other revenues (c)	15,435	59,008	6,041	1,026	(1,358)
Total electric revenues	1,856,343	3,741,979	1,105,978	491,855	1,452,286
Natural gas	—	53,971	—	67,449	—
Total operating revenues	$1,856,343	$3,795,950	$1,105,978	$559,304	$1,452,286

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market, unbilled revenue, and certain customer credits as directed by regulators.

(c)Other revenues include the equity component of carrying costs related to securitization, settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in 2020 in its allowance for doubtful accounts. The following tables set forth a reconciliation of changes in the allowance for doubtful accounts for the nine months ended September 30, 2022 and 2021.


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2021	$68.6	$13.1	$29.2	$7.2	$13.3	$5.8
Provisions (a)	28.8	12.1	8.3	1.5	4.0	2.9
Write-offs	(95.1)	(27.3)	(38.1)	(9.8)	(11.7)	(8.2)
Recoveries	28.4	8.4	10.5	3.2	3.8	2.5
Balance as of September 30, 2022	$30.7	$6.3	$9.9	$2.1	$9.4	$3.0


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2020	$117.7	$18.3	$45.7	$19.5	$17.4	$16.8
Provisions (b)	43.4	20.0	17.7	2.1	2.0	1.6
Write-offs	(72.5)	(21.4)	(28.3)	(11.8)	(1.3)	(9.7)
Recoveries	7.5	2.1	3.0	1.6	0.5	0.3
Balance as of September 30, 2021	$96.1	$19.0	$38.1	$11.4	$18.6	$9.0

(a)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of ($6.4) million for Entergy, $6.4 million for Entergy Arkansas, ($8.5) million for Entergy Louisiana, ($3.0) million for Entergy New Orleans, and ($1.3) million for Entergy Texas that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

(b)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of $23.8 million for Entergy, $14.0 million for Entergy Arkansas, $10.4 million for Entergy Louisiana, ($0.1) million for Entergy Mississippi, and ($0.5) million for Entergy New Orleans that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, there were increases in customer write-offs beginning in second quarter 2021 primarily resulting from the effects of the COVID-19 pandemic. Management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended September 30, 2022 and 2021 were as follows:


	2022	2021

	(In Thousands)
Utility:
Residential	$1,570,940	$1,291,645
Commercial	940,604	756,903
Industrial	1,109,245	814,685
Governmental	84,649	66,167
Total billed retail	3,705,438	2,929,400

Sales for resale (a)	311,479	135,220
Other electric revenues (b)	83,679	81,343
Revenues from contracts with customers	4,100,596	3,145,963
Other revenues (c)	9,462	14,006
Total electric revenues	4,110,058	3,159,969

Natural gas	46,548	31,254

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	61,898	158,608
Other revenues (c)	111	3,701
Total competitive businesses revenues	62,009	162,309

Total operating revenues	$4,218,615	$3,353,532

Entergy’s total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


	2022	2021
	(In Thousands)
Utility:
Residential	$3,592,025	$3,114,084
Commercial	2,290,893	1,958,284
Industrial	2,731,075	2,169,295
Governmental	209,044	184,576
Total billed retail	8,823,037	7,426,239

Sales for resale (a)	689,473	459,425
Other electric revenues (b)	420,710	348,683
Revenues from contracts with customers	9,933,220	8,234,347
Other revenues (c)	90,869	105,417
Total electric revenues	10,024,089	8,339,764

Natural gas	166,917	121,420

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	294,432	537,402
Other revenues (c)	6,299	21,854
Total competitive businesses revenues	300,731	559,256

Total operating revenues	$10,491,737	$9,020,440

The Utility operating companies’ total revenues for the three months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$323,767	$618,056	$206,708	$116,968	$305,441
Commercial	165,609	402,027	150,137	75,083	147,748
Industrial	175,304	693,445	50,931	10,973	178,592
Governmental	6,104	28,022	14,837	27,406	8,280
Total billed retail	670,784	1,741,550	422,613	230,430	640,061
Sales for resale (a)	157,008	191,664	56,162	33,158	9,149
Other electric revenues (b)	35,478	61,549	(21,997)	(900)	10,895
Revenues from contracts with customers	863,270	1,994,763	456,778	262,688	660,105
Other revenues (c)	1,232	8,246	2,354	216	(549)
Total electric revenues	864,502	2,003,009	459,132	262,904	659,556
Natural gas	—	17,789	—	28,759	—
Total operating revenues	$864,502	$2,020,798	$459,132	$291,663	$659,556


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$294,797	$477,025	$184,479	$85,974	$249,370
Commercial	149,952	300,255	131,472	57,563	117,661
Industrial	155,714	477,439	40,671	8,574	132,287
Governmental	5,747	21,448	13,110	20,016	5,846
Total billed retail	606,210	1,276,167	369,732	172,127	505,164
Sales for resale (a)	76,576	98,830	35,199	23,290	25,329
Other electric revenues (b)	33,120	27,790	13,689	(3,258)	11,355
Revenues from contracts with customers	715,906	1,402,787	418,620	192,159	541,848
Other revenues (c)	6,777	4,950	1,699	787	(216)
Total electric revenues	722,683	1,407,737	420,319	192,946	541,632
Natural gas	—	12,971	—	18,283	—
Total operating revenues	$722,683	$1,420,708	$420,319	$211,229	$541,632

The Utility operating companies’ total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$750,762	$1,372,538	$503,351	$256,110	$709,264
Commercial	406,078	949,680	379,075	179,456	376,604
Industrial	420,788	1,681,628	133,826	26,462	468,371
Governmental	15,702	68,880	39,449	62,617	22,396
Total billed retail	1,593,330	4,072,726	1,055,701	524,645	1,576,635
Sales for resale (a)	384,175	422,596	121,328	96,523	44,927
Other electric revenues (b)	136,870	185,405	29,665	17,936	54,874
Revenues from contracts with customers	2,114,375	4,680,727	1,206,694	639,104	1,676,436
Other revenues (c)	6,022	57,461	6,926	2,530	20,193
Total electric revenues	2,120,397	4,738,188	1,213,620	641,634	1,696,629
Natural gas	—	64,367	—	102,550	—
Total operating revenues	$2,120,397	$4,802,555	$1,213,620	$744,184	$1,696,629


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$703,081	$1,153,428	$449,576	$212,586	$595,413
Commercial	367,556	787,255	331,052	156,454	315,967
Industrial	373,410	1,299,633	111,195	23,391	361,666
Governmental	14,538	61,611	34,526	54,708	19,193
Total billed retail	1,458,585	3,301,927	926,349	447,139	1,292,239
Sales for resale (a)	256,411	253,600	119,559	40,796	118,944
Other electric revenues (b)	125,912	127,444	54,029	2,894	42,461
Revenues from contracts with customers	1,840,908	3,682,971	1,099,937	490,829	1,453,644
Other revenues (c)	15,435	59,008	6,041	1,026	(1,358)
Total electric revenues	1,856,343	3,741,979	1,105,978	491,855	1,452,286
Natural gas	—	53,971	—	67,449	—
Total operating revenues	$1,856,343	$3,795,950	$1,105,978	$559,304	$1,452,286

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market, unbilled revenue, and certain customer credits as directed by regulators.

(c)Other revenues include the equity component of carrying costs related to securitization, settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in 2020 in its allowance for doubtful accounts. The following tables set forth a reconciliation of changes in the allowance for doubtful accounts for the nine months ended September 30, 2022 and 2021.


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2021	$68.6	$13.1	$29.2	$7.2	$13.3	$5.8
Provisions (a)	28.8	12.1	8.3	1.5	4.0	2.9
Write-offs	(95.1)	(27.3)	(38.1)	(9.8)	(11.7)	(8.2)
Recoveries	28.4	8.4	10.5	3.2	3.8	2.5
Balance as of September 30, 2022	$30.7	$6.3	$9.9	$2.1	$9.4	$3.0


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2020	$117.7	$18.3	$45.7	$19.5	$17.4	$16.8
Provisions (b)	43.4	20.0	17.7	2.1	2.0	1.6
Write-offs	(72.5)	(21.4)	(28.3)	(11.8)	(1.3)	(9.7)
Recoveries	7.5	2.1	3.0	1.6	0.5	0.3
Balance as of September 30, 2021	$96.1	$19.0	$38.1	$11.4	$18.6	$9.0

(a)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of ($6.4) million for Entergy, $6.4 million for Entergy Arkansas, ($8.5) million for Entergy Louisiana, ($3.0) million for Entergy New Orleans, and ($1.3) million for Entergy Texas that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

(b)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of $23.8 million for Entergy, $14.0 million for Entergy Arkansas, $10.4 million for Entergy Louisiana, ($0.1) million for Entergy Mississippi, and ($0.5) million for Entergy New Orleans that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, there were increases in customer write-offs beginning in second quarter 2021 primarily resulting from the effects of the COVID-19 pandemic. Management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended September 30, 2022 and 2021 were as follows:


	2022	2021

	(In Thousands)
Utility:
Residential	$1,570,940	$1,291,645
Commercial	940,604	756,903
Industrial	1,109,245	814,685
Governmental	84,649	66,167
Total billed retail	3,705,438	2,929,400

Sales for resale (a)	311,479	135,220
Other electric revenues (b)	83,679	81,343
Revenues from contracts with customers	4,100,596	3,145,963
Other revenues (c)	9,462	14,006
Total electric revenues	4,110,058	3,159,969

Natural gas	46,548	31,254

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	61,898	158,608
Other revenues (c)	111	3,701
Total competitive businesses revenues	62,009	162,309

Total operating revenues	$4,218,615	$3,353,532

Entergy’s total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


	2022	2021
	(In Thousands)
Utility:
Residential	$3,592,025	$3,114,084
Commercial	2,290,893	1,958,284
Industrial	2,731,075	2,169,295
Governmental	209,044	184,576
Total billed retail	8,823,037	7,426,239

Sales for resale (a)	689,473	459,425
Other electric revenues (b)	420,710	348,683
Revenues from contracts with customers	9,933,220	8,234,347
Other revenues (c)	90,869	105,417
Total electric revenues	10,024,089	8,339,764

Natural gas	166,917	121,420

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	294,432	537,402
Other revenues (c)	6,299	21,854
Total competitive businesses revenues	300,731	559,256

Total operating revenues	$10,491,737	$9,020,440

The Utility operating companies’ total revenues for the three months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$323,767	$618,056	$206,708	$116,968	$305,441
Commercial	165,609	402,027	150,137	75,083	147,748
Industrial	175,304	693,445	50,931	10,973	178,592
Governmental	6,104	28,022	14,837	27,406	8,280
Total billed retail	670,784	1,741,550	422,613	230,430	640,061
Sales for resale (a)	157,008	191,664	56,162	33,158	9,149
Other electric revenues (b)	35,478	61,549	(21,997)	(900)	10,895
Revenues from contracts with customers	863,270	1,994,763	456,778	262,688	660,105
Other revenues (c)	1,232	8,246	2,354	216	(549)
Total electric revenues	864,502	2,003,009	459,132	262,904	659,556
Natural gas	—	17,789	—	28,759	—
Total operating revenues	$864,502	$2,020,798	$459,132	$291,663	$659,556


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$294,797	$477,025	$184,479	$85,974	$249,370
Commercial	149,952	300,255	131,472	57,563	117,661
Industrial	155,714	477,439	40,671	8,574	132,287
Governmental	5,747	21,448	13,110	20,016	5,846
Total billed retail	606,210	1,276,167	369,732	172,127	505,164
Sales for resale (a)	76,576	98,830	35,199	23,290	25,329
Other electric revenues (b)	33,120	27,790	13,689	(3,258)	11,355
Revenues from contracts with customers	715,906	1,402,787	418,620	192,159	541,848
Other revenues (c)	6,777	4,950	1,699	787	(216)
Total electric revenues	722,683	1,407,737	420,319	192,946	541,632
Natural gas	—	12,971	—	18,283	—
Total operating revenues	$722,683	$1,420,708	$420,319	$211,229	$541,632

The Utility operating companies’ total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$750,762	$1,372,538	$503,351	$256,110	$709,264
Commercial	406,078	949,680	379,075	179,456	376,604
Industrial	420,788	1,681,628	133,826	26,462	468,371
Governmental	15,702	68,880	39,449	62,617	22,396
Total billed retail	1,593,330	4,072,726	1,055,701	524,645	1,576,635
Sales for resale (a)	384,175	422,596	121,328	96,523	44,927
Other electric revenues (b)	136,870	185,405	29,665	17,936	54,874
Revenues from contracts with customers	2,114,375	4,680,727	1,206,694	639,104	1,676,436
Other revenues (c)	6,022	57,461	6,926	2,530	20,193
Total electric revenues	2,120,397	4,738,188	1,213,620	641,634	1,696,629
Natural gas	—	64,367	—	102,550	—
Total operating revenues	$2,120,397	$4,802,555	$1,213,620	$744,184	$1,696,629


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$703,081	$1,153,428	$449,576	$212,586	$595,413
Commercial	367,556	787,255	331,052	156,454	315,967
Industrial	373,410	1,299,633	111,195	23,391	361,666
Governmental	14,538	61,611	34,526	54,708	19,193
Total billed retail	1,458,585	3,301,927	926,349	447,139	1,292,239
Sales for resale (a)	256,411	253,600	119,559	40,796	118,944
Other electric revenues (b)	125,912	127,444	54,029	2,894	42,461
Revenues from contracts with customers	1,840,908	3,682,971	1,099,937	490,829	1,453,644
Other revenues (c)	15,435	59,008	6,041	1,026	(1,358)
Total electric revenues	1,856,343	3,741,979	1,105,978	491,855	1,452,286
Natural gas	—	53,971	—	67,449	—
Total operating revenues	$1,856,343	$3,795,950	$1,105,978	$559,304	$1,452,286

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market, unbilled revenue, and certain customer credits as directed by regulators.

(c)Other revenues include the equity component of carrying costs related to securitization, settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in 2020 in its allowance for doubtful accounts. The following tables set forth a reconciliation of changes in the allowance for doubtful accounts for the nine months ended September 30, 2022 and 2021.


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2021	$68.6	$13.1	$29.2	$7.2	$13.3	$5.8
Provisions (a)	28.8	12.1	8.3	1.5	4.0	2.9
Write-offs	(95.1)	(27.3)	(38.1)	(9.8)	(11.7)	(8.2)
Recoveries	28.4	8.4	10.5	3.2	3.8	2.5
Balance as of September 30, 2022	$30.7	$6.3	$9.9	$2.1	$9.4	$3.0


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2020	$117.7	$18.3	$45.7	$19.5	$17.4	$16.8
Provisions (b)	43.4	20.0	17.7	2.1	2.0	1.6
Write-offs	(72.5)	(21.4)	(28.3)	(11.8)	(1.3)	(9.7)
Recoveries	7.5	2.1	3.0	1.6	0.5	0.3
Balance as of September 30, 2021	$96.1	$19.0	$38.1	$11.4	$18.6	$9.0

(a)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of ($6.4) million for Entergy, $6.4 million for Entergy Arkansas, ($8.5) million for Entergy Louisiana, ($3.0) million for Entergy New Orleans, and ($1.3) million for Entergy Texas that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

(b)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of $23.8 million for Entergy, $14.0 million for Entergy Arkansas, $10.4 million for Entergy Louisiana, ($0.1) million for Entergy Mississippi, and ($0.5) million for Entergy New Orleans that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, there were increases in customer write-offs beginning in second quarter 2021 primarily resulting from the effects of the COVID-19 pandemic. Management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended September 30, 2022 and 2021 were as follows:


	2022	2021

	(In Thousands)
Utility:
Residential	$1,570,940	$1,291,645
Commercial	940,604	756,903
Industrial	1,109,245	814,685
Governmental	84,649	66,167
Total billed retail	3,705,438	2,929,400

Sales for resale (a)	311,479	135,220
Other electric revenues (b)	83,679	81,343
Revenues from contracts with customers	4,100,596	3,145,963
Other revenues (c)	9,462	14,006
Total electric revenues	4,110,058	3,159,969

Natural gas	46,548	31,254

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	61,898	158,608
Other revenues (c)	111	3,701
Total competitive businesses revenues	62,009	162,309

Total operating revenues	$4,218,615	$3,353,532

Entergy’s total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


	2022	2021
	(In Thousands)
Utility:
Residential	$3,592,025	$3,114,084
Commercial	2,290,893	1,958,284
Industrial	2,731,075	2,169,295
Governmental	209,044	184,576
Total billed retail	8,823,037	7,426,239

Sales for resale (a)	689,473	459,425
Other electric revenues (b)	420,710	348,683
Revenues from contracts with customers	9,933,220	8,234,347
Other revenues (c)	90,869	105,417
Total electric revenues	10,024,089	8,339,764

Natural gas	166,917	121,420

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	294,432	537,402
Other revenues (c)	6,299	21,854
Total competitive businesses revenues	300,731	559,256

Total operating revenues	$10,491,737	$9,020,440

The Utility operating companies’ total revenues for the three months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$323,767	$618,056	$206,708	$116,968	$305,441
Commercial	165,609	402,027	150,137	75,083	147,748
Industrial	175,304	693,445	50,931	10,973	178,592
Governmental	6,104	28,022	14,837	27,406	8,280
Total billed retail	670,784	1,741,550	422,613	230,430	640,061
Sales for resale (a)	157,008	191,664	56,162	33,158	9,149
Other electric revenues (b)	35,478	61,549	(21,997)	(900)	10,895
Revenues from contracts with customers	863,270	1,994,763	456,778	262,688	660,105
Other revenues (c)	1,232	8,246	2,354	216	(549)
Total electric revenues	864,502	2,003,009	459,132	262,904	659,556
Natural gas	—	17,789	—	28,759	—
Total operating revenues	$864,502	$2,020,798	$459,132	$291,663	$659,556


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$294,797	$477,025	$184,479	$85,974	$249,370
Commercial	149,952	300,255	131,472	57,563	117,661
Industrial	155,714	477,439	40,671	8,574	132,287
Governmental	5,747	21,448	13,110	20,016	5,846
Total billed retail	606,210	1,276,167	369,732	172,127	505,164
Sales for resale (a)	76,576	98,830	35,199	23,290	25,329
Other electric revenues (b)	33,120	27,790	13,689	(3,258)	11,355
Revenues from contracts with customers	715,906	1,402,787	418,620	192,159	541,848
Other revenues (c)	6,777	4,950	1,699	787	(216)
Total electric revenues	722,683	1,407,737	420,319	192,946	541,632
Natural gas	—	12,971	—	18,283	—
Total operating revenues	$722,683	$1,420,708	$420,319	$211,229	$541,632

The Utility operating companies’ total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$750,762	$1,372,538	$503,351	$256,110	$709,264
Commercial	406,078	949,680	379,075	179,456	376,604
Industrial	420,788	1,681,628	133,826	26,462	468,371
Governmental	15,702	68,880	39,449	62,617	22,396
Total billed retail	1,593,330	4,072,726	1,055,701	524,645	1,576,635
Sales for resale (a)	384,175	422,596	121,328	96,523	44,927
Other electric revenues (b)	136,870	185,405	29,665	17,936	54,874
Revenues from contracts with customers	2,114,375	4,680,727	1,206,694	639,104	1,676,436
Other revenues (c)	6,022	57,461	6,926	2,530	20,193
Total electric revenues	2,120,397	4,738,188	1,213,620	641,634	1,696,629
Natural gas	—	64,367	—	102,550	—
Total operating revenues	$2,120,397	$4,802,555	$1,213,620	$744,184	$1,696,629


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$703,081	$1,153,428	$449,576	$212,586	$595,413
Commercial	367,556	787,255	331,052	156,454	315,967
Industrial	373,410	1,299,633	111,195	23,391	361,666
Governmental	14,538	61,611	34,526	54,708	19,193
Total billed retail	1,458,585	3,301,927	926,349	447,139	1,292,239
Sales for resale (a)	256,411	253,600	119,559	40,796	118,944
Other electric revenues (b)	125,912	127,444	54,029	2,894	42,461
Revenues from contracts with customers	1,840,908	3,682,971	1,099,937	490,829	1,453,644
Other revenues (c)	15,435	59,008	6,041	1,026	(1,358)
Total electric revenues	1,856,343	3,741,979	1,105,978	491,855	1,452,286
Natural gas	—	53,971	—	67,449	—
Total operating revenues	$1,856,343	$3,795,950	$1,105,978	$559,304	$1,452,286

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market, unbilled revenue, and certain customer credits as directed by regulators.

(c)Other revenues include the equity component of carrying costs related to securitization, settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in 2020 in its allowance for doubtful accounts. The following tables set forth a reconciliation of changes in the allowance for doubtful accounts for the nine months ended September 30, 2022 and 2021.


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2021	$68.6	$13.1	$29.2	$7.2	$13.3	$5.8
Provisions (a)	28.8	12.1	8.3	1.5	4.0	2.9
Write-offs	(95.1)	(27.3)	(38.1)	(9.8)	(11.7)	(8.2)
Recoveries	28.4	8.4	10.5	3.2	3.8	2.5
Balance as of September 30, 2022	$30.7	$6.3	$9.9	$2.1	$9.4	$3.0


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2020	$117.7	$18.3	$45.7	$19.5	$17.4	$16.8
Provisions (b)	43.4	20.0	17.7	2.1	2.0	1.6
Write-offs	(72.5)	(21.4)	(28.3)	(11.8)	(1.3)	(9.7)
Recoveries	7.5	2.1	3.0	1.6	0.5	0.3
Balance as of September 30, 2021	$96.1	$19.0	$38.1	$11.4	$18.6	$9.0

(a)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of ($6.4) million for Entergy, $6.4 million for Entergy Arkansas, ($8.5) million for Entergy Louisiana, ($3.0) million for Entergy New Orleans, and ($1.3) million for Entergy Texas that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

(b)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of $23.8 million for Entergy, $14.0 million for Entergy Arkansas, $10.4 million for Entergy Louisiana, ($0.1) million for Entergy Mississippi, and ($0.5) million for Entergy New Orleans that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, there were increases in customer write-offs beginning in second quarter 2021 primarily resulting from the effects of the COVID-19 pandemic. Management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended September 30, 2022 and 2021 were as follows:


	2022	2021

	(In Thousands)
Utility:
Residential	$1,570,940	$1,291,645
Commercial	940,604	756,903
Industrial	1,109,245	814,685
Governmental	84,649	66,167
Total billed retail	3,705,438	2,929,400

Sales for resale (a)	311,479	135,220
Other electric revenues (b)	83,679	81,343
Revenues from contracts with customers	4,100,596	3,145,963
Other revenues (c)	9,462	14,006
Total electric revenues	4,110,058	3,159,969

Natural gas	46,548	31,254

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	61,898	158,608
Other revenues (c)	111	3,701
Total competitive businesses revenues	62,009	162,309

Total operating revenues	$4,218,615	$3,353,532

Entergy’s total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


	2022	2021
	(In Thousands)
Utility:
Residential	$3,592,025	$3,114,084
Commercial	2,290,893	1,958,284
Industrial	2,731,075	2,169,295
Governmental	209,044	184,576
Total billed retail	8,823,037	7,426,239

Sales for resale (a)	689,473	459,425
Other electric revenues (b)	420,710	348,683
Revenues from contracts with customers	9,933,220	8,234,347
Other revenues (c)	90,869	105,417
Total electric revenues	10,024,089	8,339,764

Natural gas	166,917	121,420

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	294,432	537,402
Other revenues (c)	6,299	21,854
Total competitive businesses revenues	300,731	559,256

Total operating revenues	$10,491,737	$9,020,440

The Utility operating companies’ total revenues for the three months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$323,767	$618,056	$206,708	$116,968	$305,441
Commercial	165,609	402,027	150,137	75,083	147,748
Industrial	175,304	693,445	50,931	10,973	178,592
Governmental	6,104	28,022	14,837	27,406	8,280
Total billed retail	670,784	1,741,550	422,613	230,430	640,061
Sales for resale (a)	157,008	191,664	56,162	33,158	9,149
Other electric revenues (b)	35,478	61,549	(21,997)	(900)	10,895
Revenues from contracts with customers	863,270	1,994,763	456,778	262,688	660,105
Other revenues (c)	1,232	8,246	2,354	216	(549)
Total electric revenues	864,502	2,003,009	459,132	262,904	659,556
Natural gas	—	17,789	—	28,759	—
Total operating revenues	$864,502	$2,020,798	$459,132	$291,663	$659,556


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$294,797	$477,025	$184,479	$85,974	$249,370
Commercial	149,952	300,255	131,472	57,563	117,661
Industrial	155,714	477,439	40,671	8,574	132,287
Governmental	5,747	21,448	13,110	20,016	5,846
Total billed retail	606,210	1,276,167	369,732	172,127	505,164
Sales for resale (a)	76,576	98,830	35,199	23,290	25,329
Other electric revenues (b)	33,120	27,790	13,689	(3,258)	11,355
Revenues from contracts with customers	715,906	1,402,787	418,620	192,159	541,848
Other revenues (c)	6,777	4,950	1,699	787	(216)
Total electric revenues	722,683	1,407,737	420,319	192,946	541,632
Natural gas	—	12,971	—	18,283	—
Total operating revenues	$722,683	$1,420,708	$420,319	$211,229	$541,632

The Utility operating companies’ total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$750,762	$1,372,538	$503,351	$256,110	$709,264
Commercial	406,078	949,680	379,075	179,456	376,604
Industrial	420,788	1,681,628	133,826	26,462	468,371
Governmental	15,702	68,880	39,449	62,617	22,396
Total billed retail	1,593,330	4,072,726	1,055,701	524,645	1,576,635
Sales for resale (a)	384,175	422,596	121,328	96,523	44,927
Other electric revenues (b)	136,870	185,405	29,665	17,936	54,874
Revenues from contracts with customers	2,114,375	4,680,727	1,206,694	639,104	1,676,436
Other revenues (c)	6,022	57,461	6,926	2,530	20,193
Total electric revenues	2,120,397	4,738,188	1,213,620	641,634	1,696,629
Natural gas	—	64,367	—	102,550	—
Total operating revenues	$2,120,397	$4,802,555	$1,213,620	$744,184	$1,696,629


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$703,081	$1,153,428	$449,576	$212,586	$595,413
Commercial	367,556	787,255	331,052	156,454	315,967
Industrial	373,410	1,299,633	111,195	23,391	361,666
Governmental	14,538	61,611	34,526	54,708	19,193
Total billed retail	1,458,585	3,301,927	926,349	447,139	1,292,239
Sales for resale (a)	256,411	253,600	119,559	40,796	118,944
Other electric revenues (b)	125,912	127,444	54,029	2,894	42,461
Revenues from contracts with customers	1,840,908	3,682,971	1,099,937	490,829	1,453,644
Other revenues (c)	15,435	59,008	6,041	1,026	(1,358)
Total electric revenues	1,856,343	3,741,979	1,105,978	491,855	1,452,286
Natural gas	—	53,971	—	67,449	—
Total operating revenues	$1,856,343	$3,795,950	$1,105,978	$559,304	$1,452,286

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market, unbilled revenue, and certain customer credits as directed by regulators.

(c)Other revenues include the equity component of carrying costs related to securitization, settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in 2020 in its allowance for doubtful accounts. The following tables set forth a reconciliation of changes in the allowance for doubtful accounts for the nine months ended September 30, 2022 and 2021.


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2021	$68.6	$13.1	$29.2	$7.2	$13.3	$5.8
Provisions (a)	28.8	12.1	8.3	1.5	4.0	2.9
Write-offs	(95.1)	(27.3)	(38.1)	(9.8)	(11.7)	(8.2)
Recoveries	28.4	8.4	10.5	3.2	3.8	2.5
Balance as of September 30, 2022	$30.7	$6.3	$9.9	$2.1	$9.4	$3.0


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2020	$117.7	$18.3	$45.7	$19.5	$17.4	$16.8
Provisions (b)	43.4	20.0	17.7	2.1	2.0	1.6
Write-offs	(72.5)	(21.4)	(28.3)	(11.8)	(1.3)	(9.7)
Recoveries	7.5	2.1	3.0	1.6	0.5	0.3
Balance as of September 30, 2021	$96.1	$19.0	$38.1	$11.4	$18.6	$9.0

(a)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of ($6.4) million for Entergy, $6.4 million for Entergy Arkansas, ($8.5) million for Entergy Louisiana, ($3.0) million for Entergy New Orleans, and ($1.3) million for Entergy Texas that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

(b)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of $23.8 million for Entergy, $14.0 million for Entergy Arkansas, $10.4 million for Entergy Louisiana, ($0.1) million for Entergy Mississippi, and ($0.5) million for Entergy New Orleans that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, there were increases in customer write-offs beginning in second quarter 2021 primarily resulting from the effects of the COVID-19 pandemic. Management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.

Revenue Recognition

NOTE 13. REVENUE (Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, and System Energy)

Operating Revenues

See Note 19 to the financial statements in the Form 10-K for a discussion of revenue recognition. Entergy’s total revenues for the three months ended September 30, 2022 and 2021 were as follows:


	2022	2021

	(In Thousands)
Utility:
Residential	$1,570,940	$1,291,645
Commercial	940,604	756,903
Industrial	1,109,245	814,685
Governmental	84,649	66,167
Total billed retail	3,705,438	2,929,400

Sales for resale (a)	311,479	135,220
Other electric revenues (b)	83,679	81,343
Revenues from contracts with customers	4,100,596	3,145,963
Other revenues (c)	9,462	14,006
Total electric revenues	4,110,058	3,159,969

Natural gas	46,548	31,254

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	61,898	158,608
Other revenues (c)	111	3,701
Total competitive businesses revenues	62,009	162,309

Total operating revenues	$4,218,615	$3,353,532

Entergy’s total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


	2022	2021
	(In Thousands)
Utility:
Residential	$3,592,025	$3,114,084
Commercial	2,290,893	1,958,284
Industrial	2,731,075	2,169,295
Governmental	209,044	184,576
Total billed retail	8,823,037	7,426,239

Sales for resale (a)	689,473	459,425
Other electric revenues (b)	420,710	348,683
Revenues from contracts with customers	9,933,220	8,234,347
Other revenues (c)	90,869	105,417
Total electric revenues	10,024,089	8,339,764

Natural gas	166,917	121,420

Entergy Wholesale Commodities:
Competitive businesses sales from contracts with customers (a)	294,432	537,402
Other revenues (c)	6,299	21,854
Total competitive businesses revenues	300,731	559,256

Total operating revenues	$10,491,737	$9,020,440

The Utility operating companies’ total revenues for the three months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$323,767	$618,056	$206,708	$116,968	$305,441
Commercial	165,609	402,027	150,137	75,083	147,748
Industrial	175,304	693,445	50,931	10,973	178,592
Governmental	6,104	28,022	14,837	27,406	8,280
Total billed retail	670,784	1,741,550	422,613	230,430	640,061
Sales for resale (a)	157,008	191,664	56,162	33,158	9,149
Other electric revenues (b)	35,478	61,549	(21,997)	(900)	10,895
Revenues from contracts with customers	863,270	1,994,763	456,778	262,688	660,105
Other revenues (c)	1,232	8,246	2,354	216	(549)
Total electric revenues	864,502	2,003,009	459,132	262,904	659,556
Natural gas	—	17,789	—	28,759	—
Total operating revenues	$864,502	$2,020,798	$459,132	$291,663	$659,556


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$294,797	$477,025	$184,479	$85,974	$249,370
Commercial	149,952	300,255	131,472	57,563	117,661
Industrial	155,714	477,439	40,671	8,574	132,287
Governmental	5,747	21,448	13,110	20,016	5,846
Total billed retail	606,210	1,276,167	369,732	172,127	505,164
Sales for resale (a)	76,576	98,830	35,199	23,290	25,329
Other electric revenues (b)	33,120	27,790	13,689	(3,258)	11,355
Revenues from contracts with customers	715,906	1,402,787	418,620	192,159	541,848
Other revenues (c)	6,777	4,950	1,699	787	(216)
Total electric revenues	722,683	1,407,737	420,319	192,946	541,632
Natural gas	—	12,971	—	18,283	—
Total operating revenues	$722,683	$1,420,708	$420,319	$211,229	$541,632

The Utility operating companies’ total revenues for the nine months ended September 30, 2022 and 2021 were as follows:


2022	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$750,762	$1,372,538	$503,351	$256,110	$709,264
Commercial	406,078	949,680	379,075	179,456	376,604
Industrial	420,788	1,681,628	133,826	26,462	468,371
Governmental	15,702	68,880	39,449	62,617	22,396
Total billed retail	1,593,330	4,072,726	1,055,701	524,645	1,576,635
Sales for resale (a)	384,175	422,596	121,328	96,523	44,927
Other electric revenues (b)	136,870	185,405	29,665	17,936	54,874
Revenues from contracts with customers	2,114,375	4,680,727	1,206,694	639,104	1,676,436
Other revenues (c)	6,022	57,461	6,926	2,530	20,193
Total electric revenues	2,120,397	4,738,188	1,213,620	641,634	1,696,629
Natural gas	—	64,367	—	102,550	—
Total operating revenues	$2,120,397	$4,802,555	$1,213,620	$744,184	$1,696,629


2021	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Thousands)

Residential	$703,081	$1,153,428	$449,576	$212,586	$595,413
Commercial	367,556	787,255	331,052	156,454	315,967
Industrial	373,410	1,299,633	111,195	23,391	361,666
Governmental	14,538	61,611	34,526	54,708	19,193
Total billed retail	1,458,585	3,301,927	926,349	447,139	1,292,239
Sales for resale (a)	256,411	253,600	119,559	40,796	118,944
Other electric revenues (b)	125,912	127,444	54,029	2,894	42,461
Revenues from contracts with customers	1,840,908	3,682,971	1,099,937	490,829	1,453,644
Other revenues (c)	15,435	59,008	6,041	1,026	(1,358)
Total electric revenues	1,856,343	3,741,979	1,105,978	491,855	1,452,286
Natural gas	—	53,971	—	67,449	—
Total operating revenues	$1,856,343	$3,795,950	$1,105,978	$559,304	$1,452,286

(a)Sales for resale and competitive businesses sales include day-ahead sales of energy in a market administered by an ISO. These sales represent financially binding commitments for the sale of physical energy the next day. These sales are adjusted to actual power generated and delivered in the real time market. Given the short duration of these transactions, Entergy does not consider them to be derivatives subject to fair value adjustments, and includes them as part of customer revenues.

(b)Other electric revenues consist primarily of transmission and ancillary services provided to participants of an ISO-administered market, unbilled revenue, and certain customer credits as directed by regulators.

(c)Other revenues include the equity component of carrying costs related to securitization, settlement of financial hedges, occasional sales of inventory, alternative revenue programs, provisions for revenue subject to refund, and late fees.

Allowance for doubtful accounts

The allowance for doubtful accounts reflects Entergy’s best estimate of expected losses on its accounts receivable balances. Due to the essential nature of utility services, Entergy has historically experienced a low rate of default on its accounts receivables. Due to the effect of the COVID-19 pandemic on customer receivables, however, Entergy recorded an increase in 2020 in its allowance for doubtful accounts. The following tables set forth a reconciliation of changes in the allowance for doubtful accounts for the nine months ended September 30, 2022 and 2021.


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2021	$68.6	$13.1	$29.2	$7.2	$13.3	$5.8
Provisions (a)	28.8	12.1	8.3	1.5	4.0	2.9
Write-offs	(95.1)	(27.3)	(38.1)	(9.8)	(11.7)	(8.2)
Recoveries	28.4	8.4	10.5	3.2	3.8	2.5
Balance as of September 30, 2022	$30.7	$6.3	$9.9	$2.1	$9.4	$3.0


	Entergy	Entergy Arkansas	Entergy Louisiana	Entergy Mississippi	Entergy New Orleans	Entergy Texas
	(In Millions)
Balance as of December 31, 2020	$117.7	$18.3	$45.7	$19.5	$17.4	$16.8
Provisions (b)	43.4	20.0	17.7	2.1	2.0	1.6
Write-offs	(72.5)	(21.4)	(28.3)	(11.8)	(1.3)	(9.7)
Recoveries	7.5	2.1	3.0	1.6	0.5	0.3
Balance as of September 30, 2021	$96.1	$19.0	$38.1	$11.4	$18.6	$9.0

(a)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of ($6.4) million for Entergy, $6.4 million for Entergy Arkansas, ($8.5) million for Entergy Louisiana, ($3.0) million for Entergy New Orleans, and ($1.3) million for Entergy Texas that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

(b)Provisions include estimated incremental bad debt expenses, and revisions to those estimates, resulting from the COVID-19 pandemic of $23.8 million for Entergy, $14.0 million for Entergy Arkansas, $10.4 million for Entergy Louisiana, ($0.1) million for Entergy Mississippi, and ($0.5) million for Entergy New Orleans that have been deferred as regulatory assets. See Note 2 to the financial statements herein and in the Form 10-K for discussion of the COVID-19 orders issued by retail regulators.

The allowance for currently expected credit losses is calculated as the historical rate of customer write-offs multiplied by the current accounts receivable balance, taking into account the length of time the receivable balances have been outstanding. Although the rate of customer write-offs has historically experienced minimal variation, there were increases in customer write-offs beginning in second quarter 2021 primarily resulting from the effects of the COVID-19 pandemic. Management monitors the current condition of individual customer accounts to manage collections and ensure bad debt expense is recorded in a timely manner.