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Fair Value Measurements (Narrative) (Details) - USD ($)
$ / shares in Units, shares in Millions, $ in Millions
1 Months Ended 3 Months Ended 9 Months Ended
May 31, 2020
Feb. 29, 2020
Apr. 30, 2019
Mar. 31, 2019
Sep. 30, 2020
Sep. 30, 2019
Jun. 30, 2019
Mar. 31, 2019
Sep. 30, 2020
Sep. 30, 2019
Dec. 31, 2019
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Increase in fair value of contingent consideration due to 5% increase in projections                 $ 9    
Decrease in fair value of contingent consideration due to 5% decrease in projections                 21    
Net charge (credit) for adjustments related to acquisition related accounts                 8    
Carrying value of investment         $ 265       265   $ 434
Equity securities         58       58   19
Gain (loss) on equity securities         (16) $ 4     (19) $ 10  
Equity investments without readily determinable market value         43       $ 43   67
Minimum                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Revenue target period (in years)                 2 years    
Maximum                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Revenue target period (in years)                 4 years    
Private Insurance and Consulting                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Carrying value of investment         169       $ 169   183
Private Equity Funds                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Carrying value of investment         96       96   $ 107
Equity method income (loss)         2 $ 3     (6) $ 10  
Alexander Forbes Group Holdings Limited                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Equity method investment, shares owned                     443
Number of shares sold (shares) 193 49                  
Investments, fair value         $ 41       41    
BenefitFocus                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Proceeds from sale of other investments     $ 17 $ 132       $ 115      
Payscale                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Proceeds from sale of other investments             $ 47        
Unobservable Inputs (Level 3) | Fair Value, Measurements, Recurring                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Change in contingent purchase consideration                 14    
Increase in fair value of contingent consideration due to 5% increase in projections                 6    
Decrease in fair value of contingent consideration due to 5% decrease in projections                 $ 6    
Money Market Funds                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Share price (per share amount)         $ 1.00       $ 1.00    
Alexander Forbes Group Holdings Limited                      
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]                      
Investment owned, shares         201       201