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Leases (Narrative) (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Apr. 01, 2019
Mar. 31, 2019
Concentration Risk [Line Items]          
ROU assets $ 1,921       $ 1,700
Lease liabilities 2,268        
Operating lease, impairment loss 9        
Lessee, operating lease, lease not yet commenced, amount $ 45        
Lessee, operating lease, lease not yet commenced, term 12 months        
Net rental costs   $ 383 $ 354    
Rentals from subleases   $ 8 $ 8    
Minimum          
Concentration Risk [Line Items]          
Non-cancelable operating leases, term 10 years        
Maximum          
Concentration Risk [Line Items]          
Non-cancelable operating leases, term 25 years        
Office Space | Lease Concentration Risk | Lease Obligations          
Concentration Risk [Line Items]          
Lease obligations for the use of office space (as a percent) 99.00%        
JLT Transaction          
Concentration Risk [Line Items]          
ROU assets       $ 400  
Lease liabilities       $ 400