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Consolidated Statements of Income (USD $)
In Millions, except Per Share data, unless otherwise specified
3 Months Ended
Mar. 31, 2015
Mar. 31, 2014
Income Statement [Abstract]    
Revenue $ 3,215us-gaap_SalesRevenueServicesNet $ 3,264us-gaap_SalesRevenueServicesNet
Expense:    
Compensation and benefits 1,730us-gaap_LaborAndRelatedExpense 1,839us-gaap_LaborAndRelatedExpense
Other operating expenses 750us-gaap_OtherCostAndExpenseOperating 752us-gaap_OtherCostAndExpenseOperating
Operating expenses 2,480us-gaap_OperatingExpenses 2,591us-gaap_OperatingExpenses
Operating income 735us-gaap_OperatingIncomeLoss 673us-gaap_OperatingIncomeLoss
Interest income 3us-gaap_InvestmentIncomeInterest 5us-gaap_InvestmentIncomeInterest
Interest expense (36)us-gaap_InterestExpense (42)us-gaap_InterestExpense
Investment income 2us-gaap_InvestmentIncomeNonoperating 13us-gaap_InvestmentIncomeNonoperating
Income before income taxes 704us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest 649us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest
Income tax expense 206us-gaap_IncomeTaxExpenseBenefit 192us-gaap_IncomeTaxExpenseBenefit
Income from continuing operations 498us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest 457us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest
Discontinued operations, net of tax (3)us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax (1)us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax
Net income before non-controlling interests 495us-gaap_ProfitLoss 456us-gaap_ProfitLoss
Less: Net income attributable to non-controlling interests 13us-gaap_NetIncomeLossAttributableToNoncontrollingInterest 13us-gaap_NetIncomeLossAttributableToNoncontrollingInterest
Net income attributable to the Company $ 482us-gaap_NetIncomeLoss $ 443us-gaap_NetIncomeLoss
Basic net income per share    
Basic net income per share - Continuing operations (usd per share) $ 0.90us-gaap_IncomeLossFromContinuingOperationsPerBasicShare $ 0.81us-gaap_IncomeLossFromContinuingOperationsPerBasicShare
Basic net income per share - Net income attributable to the Company (usd per share) $ 0.89us-gaap_EarningsPerShareBasic $ 0.81us-gaap_EarningsPerShareBasic
Diluted net income per share    
Diluted net income per share - Continuing operations (usd per share) $ 0.89us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare $ 0.80us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare
Diluted net income per share - Net income attributable to the Company (usd per share) $ 0.88us-gaap_EarningsPerShareDiluted $ 0.80us-gaap_EarningsPerShareDiluted
Average number of shares outstanding    
Average number of shares outstanding - Basic 539us-gaap_WeightedAverageNumberOfSharesOutstandingBasic 548us-gaap_WeightedAverageNumberOfSharesOutstandingBasic
Average number of shares outstanding - Diluted 545us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding 556us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding
Shares outstanding at March 31 538us-gaap_CommonStockSharesOutstanding 549us-gaap_CommonStockSharesOutstanding