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Consolidated Statements Of Income (USD $)
In Millions, except Per Share data, unless otherwise specified
3 Months Ended 12 Months Ended
Dec. 31, 2014
Dec. 31, 2013
Dec. 31, 2014
Dec. 31, 2013
Dec. 31, 2012
Income Statement [Abstract]          
Revenue $ 3,246us-gaap_SalesRevenueServicesNet $ 3,115us-gaap_SalesRevenueServicesNet $ 12,951us-gaap_SalesRevenueServicesNet $ 12,261us-gaap_SalesRevenueServicesNet $ 11,924us-gaap_SalesRevenueServicesNet
Expense:          
Compensation and benefits     7,515us-gaap_LaborAndRelatedExpense 7,226us-gaap_LaborAndRelatedExpense 7,134us-gaap_LaborAndRelatedExpense
Other operating expenses     3,135us-gaap_OtherCostAndExpenseOperating 2,958us-gaap_OtherCostAndExpenseOperating 2,961us-gaap_OtherCostAndExpenseOperating
Operating expenses     10,650us-gaap_OperatingExpenses 10,184us-gaap_OperatingExpenses 10,095us-gaap_OperatingExpenses
Operating income 536us-gaap_OperatingIncomeLoss 489us-gaap_OperatingIncomeLoss 2,301us-gaap_OperatingIncomeLoss 2,077us-gaap_OperatingIncomeLoss 1,829us-gaap_OperatingIncomeLoss
Interest income     21us-gaap_InvestmentIncomeInterest 18us-gaap_InvestmentIncomeInterest 24us-gaap_InvestmentIncomeInterest
Interest expense     (165)us-gaap_InterestExpense (167)us-gaap_InterestExpense (181)us-gaap_InterestExpense
Cost of extinguishment of debt     (137)us-gaap_GainsLossesOnExtinguishmentOfDebt (24)us-gaap_GainsLossesOnExtinguishmentOfDebt 0us-gaap_GainsLossesOnExtinguishmentOfDebt
Investment income     37us-gaap_InvestmentIncomeNonoperating 69us-gaap_InvestmentIncomeNonoperating 24us-gaap_InvestmentIncomeNonoperating
Income before income taxes     2,057us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest 1,973us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest 1,696us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest
Income tax expense     586us-gaap_IncomeTaxExpenseBenefit 594us-gaap_IncomeTaxExpenseBenefit 492us-gaap_IncomeTaxExpenseBenefit
Income from continuing operations 269us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest 307us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest 1,471us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest 1,379us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest 1,204us-gaap_IncomeLossFromContinuingOperationsIncludingPortionAttributableToNoncontrollingInterest
Discontinued operations, net of tax 30us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax 0us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax 26us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax 6us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax (3)us-gaap_IncomeLossFromDiscontinuedOperationsNetOfTax
Net income before non-controlling interests     1,497us-gaap_ProfitLoss 1,385us-gaap_ProfitLoss 1,201us-gaap_ProfitLoss
Less: Net income attributable to non-controlling interests     32us-gaap_NetIncomeLossAttributableToNoncontrollingInterest 28us-gaap_NetIncomeLossAttributableToNoncontrollingInterest 25us-gaap_NetIncomeLossAttributableToNoncontrollingInterest
Net income attributable to the Company $ 294us-gaap_NetIncomeLoss $ 303us-gaap_NetIncomeLoss $ 1,465us-gaap_NetIncomeLoss $ 1,357us-gaap_NetIncomeLoss $ 1,176us-gaap_NetIncomeLoss
Basic Per Share Data:          
Basic net income per share – Continuing operations (in dollars per share) $ 0.49us-gaap_IncomeLossFromContinuingOperationsPerBasicShare $ 0.55us-gaap_IncomeLossFromContinuingOperationsPerBasicShare $ 2.64us-gaap_IncomeLossFromContinuingOperationsPerBasicShare $ 2.46us-gaap_IncomeLossFromContinuingOperationsPerBasicShare $ 2.16us-gaap_IncomeLossFromContinuingOperationsPerBasicShare
Net income attributable to the Company (in dollars per share) $ 0.54us-gaap_EarningsPerShareBasic $ 0.55us-gaap_EarningsPerShareBasic $ 2.69us-gaap_EarningsPerShareBasic $ 2.47us-gaap_EarningsPerShareBasic $ 2.16us-gaap_EarningsPerShareBasic
Diluted Per Share Data:          
Continuing operations (in dollars per share) $ 0.48us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare $ 0.54us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare $ 2.61us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare $ 2.42us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare $ 2.13us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare
Net income attributable to the Company (in dollars per share) $ 0.54us-gaap_EarningsPerShareDiluted $ 0.54us-gaap_EarningsPerShareDiluted $ 2.65us-gaap_EarningsPerShareDiluted $ 2.43us-gaap_EarningsPerShareDiluted $ 2.13us-gaap_EarningsPerShareDiluted
Average number of shares outstanding          
Basic (in shares)     545us-gaap_WeightedAverageNumberOfSharesOutstandingBasic 549us-gaap_WeightedAverageNumberOfSharesOutstandingBasic 544us-gaap_WeightedAverageNumberOfSharesOutstandingBasic
Diluted (in shares)     553us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding 558us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding 552us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding
Shares outstanding at December 31 (in shares) 540us-gaap_CommonStockSharesOutstanding 547us-gaap_CommonStockSharesOutstanding 540us-gaap_CommonStockSharesOutstanding 547us-gaap_CommonStockSharesOutstanding 545us-gaap_CommonStockSharesOutstanding