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Equity Activity - Reclassifications and Taxes (Details) - USD ($)
$ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2019
Jun. 30, 2018
Jun. 30, 2019
Jun. 30, 2018
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost $ 10,151 $ 10,804 $ 20,290 $ 21,629
SG&A expense 5,456 4,857 10,147 10,302
Other (income) and expense (747) 280 (820) 692
Interest expense 348 173 558 338
Provision for/(benefit from) income taxes 269 373 558 (166)
Net (income) loss (2,498) (2,404) (4,089) (4,083)
Other comprehensive income/(loss) 340 294 649 724
Services        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost 8,272 8,645 16,631 17,479
Sales        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost 1,651 1,869 3,167 3,591
Financing        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost 228 290 492 559
Accumulated Other Comprehensive Income/(Loss)        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Net of Tax Amount     29 (617)
Reclassification/amortization, Net of Tax Amount     620 1,340
Other comprehensive income/(loss), Before Tax Amount 405 748 779 1,322
Other comprehensive income/(loss), Tax (Expense)/Benefit (64) (455) (131) (598)
Other comprehensive income/(loss) 340 294 649 724
Foreign Currency Translation Adjustments        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Net of Tax Amount     214 (620)
Other comprehensive income/(loss), Before Tax Amount 5 (347) 176 (513)
Other comprehensive income/(loss), Tax (Expense)/Benefit 37 (158) 38 (106)
Other comprehensive income/(loss) 42 (505) 214 (620)
Net Unrealized Gains/(Losses) on Available-For-Sale Securities        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount (2) 0 (3) (2)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 0 0 1 0
Unrealized gains/(losses) arising during the period, Net of Tax Amount (1) 0 (2) (1)
Other comprehensive income/(loss), Before Tax Amount (2) 0 (3) (2)
Other comprehensive income/(loss), Tax (Expense)/Benefit 0 0 1 0
Other comprehensive income/(loss) (1) 0 (2) (1)
Net Unrealized Gains/(Losses) on Available-For-Sale Securities | Reclassifications        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Other (income) and expense       0
Provision for/(benefit from) income taxes       0
Net (income) loss   0   0
Net Unrealized Gains/(Losses) on Cash Flow Hedges        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount (6) (149) (359) (89)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 2 38 87 29
Unrealized gains/(losses) arising during the period, Net of Tax Amount (4) (111) (272) (60)
Reclassification/amortization, Net of Tax Amount     (51) 284
Other comprehensive income/(loss), Before Tax Amount (175) 285 (429) 292
Other comprehensive income/(loss), Tax (Expense)/Benefit 45 (71) 106 (68)
Other comprehensive income/(loss) (129) 214 (323) 224
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
SG&A expense (12) 3 (34) 21
Other (income) and expense (202) 397 (115) 293
Interest expense 52 18 86 34
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Services        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost (20) (9) (29) (28)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Sales        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost (11) 6 (30) 23
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Financing        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Cost 25 20 53 38
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of services        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes 5 2 8 7
Net (income) loss (15) (7) (22) (21)
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of sales        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes 3 (2) 8 (6)
Net (income) loss (8) 5 (21) 17
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Cost of financing        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes (6) (5) (13) (9)
Net (income) loss 18 15 40 28
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | SG&A expense        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes 3 (1) 9 (6)
Net (income) loss (9) 2 (25) 15
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Other (income) and expense        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes 51 (100) 29 (74)
Net (income) loss (151) 297 (86) 219
Net Unrealized Gains/(Losses) on Cash Flow Hedges | Reclassifications | Interest expense        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Provision for/(benefit from) income taxes (13) (4) (22) (9)
Net (income) loss 39 13 64 25
Net Change Retirement-Related Benefit Plans        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Net of Tax Amount     89 64
Reclassification/amortization, Net of Tax Amount     671 1,057
Other comprehensive income/(loss), Before Tax Amount 576 810 1,035 1,545
Other comprehensive income/(loss), Tax (Expense)/Benefit (147) (226) (275) (424)
Other comprehensive income/(loss) 430 584 760 1,121
Retirement-Related Benefit Plans, Prior Service Costs/(Credits)        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount   0   (1)
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit   0   0
Unrealized gains/(losses) arising during the period, Net of Tax Amount   0   (1)
Reclassification/amortization, Before Tax Amount (3) (19) (6) (37)
Reclassification/amortization, Tax (Expense)/Benefit 0 5 1 10
Reclassification/amortization, Net of Tax Amount (3) (13) (5) (27)
Retirement-Related Benefit Plans, Net Gains/(Losses)        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount 116 82 113 84
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit (25) (23) (24) (23)
Unrealized gains/(losses) arising during the period, Net of Tax Amount 92 59 89 61
Reclassification/amortization, Before Tax Amount 460 741 924 1,494
Reclassification/amortization, Tax (Expense)/Benefit (123) (207) (252) (410)
Reclassification/amortization, Net of Tax Amount 337 534 671 1,084
Retirement-Related Benefit Plans, Curtailments and Settlements        
Reclassifications and Taxes Related to Items of Other Comprehensive Income        
Unrealized gains/(losses) arising during the period, Before Tax Amount 3 6 4 6
Unrealized gains/(losses) arising during the period, Tax (Expense)/Benefit 0 (2) 0 (2)
Unrealized gains/(losses) arising during the period, Net of Tax Amount $ 3 $ 4 $ 4 $ 4