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Financial Instruments - Effect of Hedge Activity on Income and Expense (Details) - USD ($)
$ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2019
Jun. 30, 2018
Jun. 30, 2019
Jun. 30, 2018
Derivative Instruments, Gain (Loss)        
Cost $ 10,151 $ 10,804 $ 20,290 $ 21,629
SG&A expense 5,456 4,857 10,147 10,302
Other (income) and expense (747) 280 (820) 692
Interest expense 348 173 558 338
Cost of services        
Derivative Instruments, Gain (Loss)        
Gains/(losses) of total hedge activity 20 9 29 28
Cost of sales        
Derivative Instruments, Gain (Loss)        
Gains/(losses) of total hedge activity 11 (6) 30 (23)
Cost of financing        
Derivative Instruments, Gain (Loss)        
Gains/(losses) of total hedge activity (18) 0 (36) 4
SG&A expense        
Derivative Instruments, Gain (Loss)        
Gains/(losses) of total hedge activity 38 10 179 (23)
Other (income) and expense        
Derivative Instruments, Gain (Loss)        
Gains/(losses) of total hedge activity 271 (435) 202 (386)
Interest expense        
Derivative Instruments, Gain (Loss)        
Gains/(losses) of total hedge activity (39) 0 (59) 4
Services        
Derivative Instruments, Gain (Loss)        
Cost 8,272 8,645 16,631 17,479
Sales        
Derivative Instruments, Gain (Loss)        
Cost 1,651 1,869 3,167 3,591
Financing        
Derivative Instruments, Gain (Loss)        
Cost $ 228 $ 290 $ 492 $ 559