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Segments - Pre-Tax Income Reconciliation (Details) - USD ($)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2018
Sep. 30, 2017
Sep. 30, 2018
Sep. 30, 2017
Pre-tax income from continuing operations        
Amortization of acquired intangible assets $ (207) $ (238) $ (613) $ (731)
Acquisition-related (charges)/income (2) 0 (3) (19)
Non-operating retirement-related (costs)/income (389) (273) (1,185) (969)
Income from continuing operations before income taxes 2,996 3,065 6,908 6,931
Business Segments        
Pre-tax income from continuing operations        
Income from continuing operations before income taxes 3,801 3,843 9,616 9,459
Internal transactions        
Pre-tax income from continuing operations        
Income from continuing operations before income taxes (116) (126) (625) (515)
Unallocated corporate amounts        
Pre-tax income from continuing operations        
Income from continuing operations before income taxes $ (91) $ (141) $ (283) $ (294)