Non-Interest Revenue and Expense Detail

3 Months Ended

Mar. 31, 2014

Other Income And Other Expense Disclosure [Abstract]

Details of Certain Consolidated Statements of Income Lines

14.Non-Interest Revenue and Expense Detail

The following is a detail of other commissions and fees for the three months endedMarch 31:

(Millions)		2014		2013
Foreign currency conversion fee revenue		$	213	$	210
Delinquency fees			181		164
Loyalty Partner			91		75
Service fees			90		82
Other(a)			43		42
	Total other commissions and fees	$	618	$	573

• Other primarily includes fee revenue from fees related to MembershipRewards programs.

The following is a detail of other revenues for the three months endedMarch 31:

(Millions)		2014		2013
Global Network Services partner revenues		$	158	$	144
Net gain on investment securities			39		36
Other(a)			304		357
	Total other revenues	$	501	$	537

• Other includes revenues arising fromforeign exchange gains on cross-border Card Member spending, merchant-related fees, insurance premiums earned from Card Member travel and other insurance programs, Travelers Cheques-related revenues, and other miscellaneous revenue and fees.

The following is a detail of marketing, promotion, rewards, Card Member servicesand other for the three months endedMarch 31:

(Millions)		2014		2013
Marketing and promotion		$	613	$	621
Card Member rewards			1,582		1,520
Card Member services and other			222		189
	Total marketing, promotion, rewards, Card Member services and other	$	2,417	$	2,330

Marketing and promotion expense includes advertising costs, which are expensed in the year in which the advertising first takes place. Card Member rewards expense includes the costs of rewards programs, including Membership Rewards and co-brand arrangements. Card Member services expense includes protection plans and complimentary services provided to Card Members.

The following is a detail of other, netexpenses for the three months endedMarch 31:

(Millions)		2014		2013
Professional services		$	692	$	716
Occupancy and equipment			462		472
Communications			93		96
Other(a)			302		327
	Total other, net	$	1,549	$	1,611

• Other expense includes general operating expenses, expenses for unauthorized transactions, gains (losses) on sale of assets or businesses not classified as discontinued operations, litigation, certain internal and regulatory review-related reimbursements and insurance costs or settlements, investment impairments and certain Loyalty Partner expenses.