Our lending and charge payment card products that we offer to consumer, small business and corporate customers result in the generation of Card Member loans and Card Member receivables. We also extend credit to customers through non-card financing products, resulting in Other loans.

Card Member and Other loans as of September 30, 2023 and December 31, 2022 consisted of:


(Millions)	2023		2022
Consumer (a)	$	90,900	$	84,964
Small Business	27,022		22,947
Corporate	56		53
Card Member loans	117,978		107,964
Less: Reserves for credit losses	4,721		3,747
Card Member loans, net	$	113,257	$	104,217
Other loans, net (b)	$	6,483	$	5,357

(a)Includes approximately $27.2 billion and $28.5 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of September 30, 2023 and December 31, 2022, respectively.

Card Member receivables as of September 30, 2023 and December 31, 2022 consisted of:


(Millions)	2023		2022
Consumer	$	22,239	$	22,885
Small Business	19,575		19,629
Corporate (a)	17,011		15,099
Card Member receivables	58,825		57,613
Less: Reserves for credit losses	174		229
Card Member receivables, net	$	58,651	$	57,384

Generally, a Card Member account is considered past due if payment due is not received within 30 days after the billing statement date. The following table presents the aging of Card Member loans and receivables as of September 30, 2023 and December 31, 2022:


2023 (Millions)	Current		30-59 Days Past Due		60-89 Days Past Due		90+ Days Past Due		Total		90+ Days Past Due and Still Accruing Interest (c)		Non-Accruals(d)
Card Member Loans:
Consumer	$	89,751	$	363	$	258	$	528	$	90,900	$	369	$	272
Small Business	26,678		114		72		158		27,022		109		73
Corporate (a)	(b)		(b)		(b)		—		56		—		—
Card Member Receivables:
Consumer	22,018		74		49		98		22,239		—		—
Small Business	$	19,327	$	93	$	53	102		19,575		—		—
Corporate (a)	(b)		(b)		(b)		$	79	$	17,011	$	—	$	—


2022 (Millions)	Current		30-59 Days Past Due		60-89 Days Past Due		90+ Days Past Due		Total
Card Member Loans:
Consumer	$	84,102	$	281	$	198	$	383	$	84,964
Small Business	22,731		81		49		86		22,947
Corporate (a)	(b)		(b)		(b)		—		53
Card Member Receivables:
Consumer	22,634		83		56		112		22,885
Small Business	$	19,330	$	120	$	69	110		19,629
Corporate (a)	(b)		(b)		(b)		$	85	$	15,099

(a)For corporate accounts, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).

(b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.

The following tables present the key credit quality indicators as of or for the nine months ended September 30:


	2023						2022
	Net Write-Off Rate						Net Write-Off Rate
	Principal Only (a)		Principal, Interest & Fees (a)		30+ Days Past Due as a % of Total		Principal Only (a)		Principal, Interest & Fees (a)		30+ Days Past Due as a % of Total
Card Member Loans:
Consumer	1.7	%	2.1	%	1.3	%	0.9	%	1.1	%	0.9	%
Small Business	1.5	%	1.8	%	1.3	%	0.6	%	0.7	%	0.7	%
Card Member Receivables:
Consumer	1.6	%	1.7	%	1.0	%	0.7	%	0.8	%	1.0	%
Small Business	2.3	%	2.4	%	1.3	%	0.9	%	1.0	%	1.3	%
Corporate	(b)		0.6	%	(c)		(b)		0.3	%	(c)

(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as our practice is to include uncollectible interest and/or fees as part of our total provision for credit losses, a net write-off rate including principal, interest and/or fees is also presented.

(c)For corporate receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ days past billing as a % of total was 0.5% and 0.6% as of September 30, 2023 and 2022, respectively.

Effective January 1, 2023, we prospectively adopted Accounting Standards Update 2022-02 guidance that eliminated the recognition and measurement of TDRs. Following the adoption of this guidance, we evaluate all loans and receivables restructurings according to the accounting guidance for loan refinancing and restructuring to determine whether such loan modification should be accounted for as a new loan or a continuation of the existing loan. Our loans and receivables restructurings for borrowers experiencing financial difficulty are generally accounted for as a continuation of the existing loan, which reflects the ongoing effort to support our customer and recover our investment in the existing loan.

We offer several types of loans and receivables modification programs to customers experiencing financial difficulty. In such instances, we may modify loans and receivables with the intention to minimize losses and improve collectability, while providing customers with temporary or permanent financial relief.

Such modifications to the loans and receivables primarily include (i) temporary interest rate reductions (reducing interest rates to as low as zero percent, in which case the loan is characterized as non-accrual), and/or (ii) placing the customer on a fixed payment plan not to exceed 60 months. Upon entering the modification program, the customer’s ability to make future purchases is limited, canceled or, in certain cases, suspended until the customer successfully exits from the modification program. As of September 30, 2023, we had $48 million of unused credit available to customers with loans modified during the nine months ended September 30, 2023. In accordance with the modification agreement with the customer, loans and/or receivables may revert to the original contractual terms (including the contractual interest rate where applicable) when the customer exits the modification program, which is either (i) when all payments have been made in accordance with the modification agreement or (ii) when the customer defaults out of the modification program.


	Three Months Ended September 30, 2023							Nine Months Ended September 30, 2023
	Account Balances (Millions) (a)		% of Total Class of Financing Receivables		Weighted Average Interest Rate Reduction (% points)		Weighted Average Payment Term Extensions (# of months)	Account Balances (Millions) (a)		% of Total Class of Financing Receivables		Weighted Average Interest Rate Reduction (% points)		Weighted Average Payment Term Extensions (# of months)
Interest Rate Reduction
Card Member Loans
Consumer	$	542	0.6	%	16.4	%	(b)	$	1,113	1.2	%	16.1	%	(b)
Small Business	167		0.6	%	15.9	%	(b)	411		1.5	%	15.7	%	(b)
Corporate	—		—		—		(b)	—		—		—		(b)
Term Extension
Card Member Receivables
Consumer	126		0.6	%	(c)		30	282		1.3	%	(c)		27
Small Business	181		0.9	%	(c)		30	455		2.3	%	(c)		27
Corporate	4		0.02	%	(c)		10	12		0.1	%	(c)		10
Other Loans	8		0.1	%	—		19	19		0.3	%	—		18
Interest Rate Reduction and Term Extension
Other Loans	16		0.2	%	2.1	%	20	28		0.4	%	2.0	%	19
Total	$	1,044						$	2,320

(a)Represents the outstanding balances as of September 30, 2023 of all modifications undertaken in the past three and nine months, respectively, for loans and receivables that remain in modification programs as of, or that defaulted on or before, September 30, 2023. The outstanding balances include principal, fees, and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.

A customer can miss up to three payments before being considered in default, depending on the terms of the modification program. For loans and receivables modified on or after January 1, 2023, the amount of defaulted balances was immaterial for the three months and nine months ended September 30, 2023.


	As of September 30, 2023
Account Balances (Millions) (a)	Current		30-89 Days Past Due		90+ Days Past Due
Card Member Loans
Consumer	$	1,020	$	73	$	20
Small Business	366		34		11
Corporate	—		—		—
Card Member Receivables:
Consumer	257		20		5
Small Business	402		43		10
Corporate	9		2		1
Other Loans	42		4		1
Total	$	2,096	$	176	$	48

(a)Represents the outstanding balances as of September 30, 2023 of all modifications undertaken on or after January 1, 2023 for loans and receivables that remain in modification programs as of, or that defaulted on or before, September 30, 2023. The outstanding balance includes principal, fees and accrued interest on loans and principal and fees on receivables.

Prior to our adoption of ASU 2022-02, we accounted for a modification to the contractual terms of a loan that resulted in granting a concession to a borrower experiencing financial difficulties as a TDR. Loans that were classified as a TDR prior to the adoption of ASU 2022-02 will continue to be accounted for under the historical TDR accounting until the loan is entirely paid off or written off.

The following table provides additional information with respect to our impaired loans and receivables as of December 31, 2022:


	As of December 31, 2022
					Accounts Classified as a TDR (c)
2022 (Millions)	Over 90 days Past Due & Accruing Interest (a)		Non- Accruals (b)		In Program (d)		Out of Program (e)		Total Impaired Balance		Reserve for Credit Losses- TDRs
Card Member Loans
Consumer	$	252	$	155	$	781	$	1,098	$	2,286	$	335
Small Business	54		34		267		380		735		108
Corporate	—		—		—		—		—		—
Card Member Receivables
Consumer	—		—		257		179		436		20
Small Business	—		—		403		402		805		40
Corporate	—		—		6		7		13		1
Other Loans	3		2		19		2		26		—
Total	$	309	$	191	$	1,733	$	2,068	$	4,301	$	504

(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude loans classified as a TDR.

(b)Non-accrual loans not in modification programs primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude loans classified as TDRs.

(e)Out of Program TDRs include $1,922 million of accounts that have successfully completed a modification program and $146 million of accounts that were not in compliance with the terms of the modification programs as of December 31, 2022.


	Three Months Ended September 30, 2022					Nine Months Ended September 30, 2022
	Number of Accounts (thousands)	Account Balances (millions)(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extensions (# of Months)	Number of Accounts (thousands)	Account Balances (millions)(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extensions (# of Months)
Troubled Debt Restructurings:
Card Member Loans	44	$	285	14	(b)	97	$	633	14	(b)
Card Member Receivables	7	258		(c)	20	18	591		(c)	19
Other Loans	1	3		2	16	3	5		2	16
Total	52	$	546			118	$	1,229

(a)Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.

The following table provides information with respect to loans and receivables modified as TDRs that subsequently defaulted within twelve months of modification. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program.


	Three Months Ended September 30, 2022			Nine Months Ended September 30, 2022
	Number of Accounts (thousands)	Aggregated Outstanding Balances Upon Default (millions)(a)		Number of Accounts (thousands)	Aggregated Outstanding Balances Upon Default (millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans	4	$	18	12	$	70
Card Member Receivables	1	7		3	27
Other Loans	—	—		—	—
Total	5	$	25	15	$	97