Consolidated Balance Sheets - USD ($) $ in Millions	Dec. 31, 2020	Dec. 31, 2019
Cash and cash equivalents
Cash and due from banks	$ 2,984	$ 3,613
Interest-bearing deposits in other banks	29,824	20,610
Short-term investment securities (includes restricted cash of consolidated variable interest entities: 2020 $47; 2019, $85)	157	223
Total cash and cash equivalents	32,965	24,446
Investment securities	21,631	8,406
Premises and equipment	5,015	4,834
Other assets	17,679	14,217
Total assets	191,367	198,321
Liabilities
Customer deposits	86,875	73,287
Accounts payable	9,444	12,738
Short-term borrowings	1,878	6,442
Long-term debt	42,952	57,835
Other liabilities	27,234	24,948
Total liabilities	168,383	175,250
Contingencies and Commitments (Note 12)
Shareholders' Equity
Preferred shares issued	0	0
Common shares	161	163
Additional paid-in capital	11,881	11,774
Retained earnings	13,837	13,871
Accumulated other comprehensive loss
Net unrealized securities gains (losses), net of tax	65	33
Foreign currency translation adjustments, net of tax	(2,229)	(2,189)
Net unrealized pension and other postretirement benefits, net of tax	(731)	(581)
Total accumulated other comprehensive loss	(2,895)	(2,737)
Total shareholders’ equity	22,984	23,071
Total liabilities and shareholders’ equity	191,367	198,321
Card Member Receivables [Member]
Cash and cash equivalents
Financing receivables, net	43,434	56,794
Card Member Loans [Member]
Cash and cash equivalents
Financing receivables, net	68,029	84,998
Other Loans [Member]
Cash and cash equivalents
Financing receivables, net	$ 2,614	$ 4,626